The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the Buckinghamshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Buckinghamshire region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
First Line Support
Rank 130 103 124
Rank change year-on-year
-27 +21
Permanent jobs requiring a 1st Line Support 4 23 11
As % of all permanent IT jobs located in Buckinghamshire 0.197% 1.200% 0.523%
As % of the Job Titles category 0.205% 1.263% 0.556%
Number of salaries quoted 4 16 9
Average salary £17,500 £20,500 £22,500
Average salary % change year-on-year
-14.63% -8.88%
UK excluding London average salary £19,000 £19,500 £20,000
% change year-on-year
-2.56% -2.50%
All Job Titles
Buckinghamshire
Permanent IT job ads with a match in the
Job Titles category
1955 1821 1978
As % of all permanent IT jobs located in Buckinghamshire 96.12% 94.99% 94.10%
Number of salaries quoted 1687 1539 1745
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £22,575 £25,000
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
1st Line Support
South East

1st Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support across the Buckinghamshire region as a proportion of the total demand within the Job Titles category.

Buckinghamshire 1st Line Support Jobs Demand Trend

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Buckinghamshire region.

Buckinghamshire 1st Line Support Salary Trend

1st Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Buckinghamshire region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
High Wycombe 0 1 £23,000 +2.22%
Milton Keynes -27 1 £17,500 -
1st Line Support
South East

1st Line Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the Buckinghamshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 11 (61.11%) Windows
1 11 (61.11%) Microsoft
2 7 (38.89%) Active Directory
2 7 (38.89%) MS Excel
2 7 (38.89%) Windows XP
3 6 (33.33%) MS Office
4 4 (22.22%) Degree
4 4 (22.22%) Windows Vista
4 4 (22.22%) MS Exchange
4 4 (22.22%) TCP/IP
4 4 (22.22%) SLA
5 3 (16.67%) VPN
5 3 (16.67%) WAN
5 3 (16.67%) LAN
5 3 (16.67%) SQL
5 3 (16.67%) Windows Server 2003
5 3 (16.67%) Windows Server 2008
6 2 (11.11%) Windows 8
6 2 (11.11%) Root Cause Analysis
6 2 (11.11%) Exchange Server 2010
6 2 (11.11%) 4G
6 2 (11.11%) LTE
6 2 (11.11%) Exchange Server 2007
6 2 (11.11%) Symantec
6 2 (11.11%) Remedy
6 2 (11.11%) Norton AntiVirus
6 2 (11.11%) Sophos
6 2 (11.11%) PDA
6 2 (11.11%) Incident Management
6 2 (11.11%) Retail

1st Line Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the Buckinghamshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (5.556%) .NET
Application Platforms
1 4 (22.22%) MS Exchange
2 2 (11.11%) Exchange Server 2010
2 2 (11.11%) Exchange Server 2007
2 2 (11.11%) Lotus Notes
3 1 (5.556%) Exchange Server 2003
3 1 (5.556%) Blackberry Enterprise Server
Applications
1 7 (38.89%) MS Excel
2 6 (33.33%) MS Office
3 1 (5.556%) MS PowerPoint
Communications & Networking
1 4 (22.22%) TCP/IP
2 3 (16.67%) VPN
2 3 (16.67%) WAN
2 3 (16.67%) LAN
3 2 (11.11%) 4G
3 2 (11.11%) LTE
3 2 (11.11%) Wireless
4 1 (5.556%) SNMP
4 1 (5.556%) VoIP
4 1 (5.556%) Firewall
4 1 (5.556%) Network Security
General
1 2 (11.11%) Retail
1 2 (11.11%) Finance
Miscellaneous
1 2 (11.11%) PDA
1 2 (11.11%) Management Information System
Operating Systems
1 11 (61.11%) Windows
2 7 (38.89%) Windows XP
3 4 (22.22%) Windows Vista
4 3 (16.67%) Windows Server 2003
4 3 (16.67%) Windows Server 2008
5 2 (11.11%) Windows 8
6 1 (5.556%) Linux
6 1 (5.556%) UNIX
6 1 (5.556%) Windows 7
Processes & Methodologies
1 2 (11.11%) Root Cause Analysis
1 2 (11.11%) Incident Management
1 2 (11.11%) ITIL
1 2 (11.11%) ERP
2 1 (5.556%) Migration
2 1 (5.556%) Network Management
Programming Languages
1 3 (16.67%) SQL
2 2 (11.11%) Java
3 1 (5.556%) Python
3 1 (5.556%) JavaScript
3 1 (5.556%) PHP
3 1 (5.556%) C
Qualifications
1 4 (22.22%) Degree
2 1 (5.556%) CCNA
2 1 (5.556%) Cisco Certification
2 1 (5.556%) Microsoft Certification
2 1 (5.556%) HNC
Quality Assurance & Compliance
1 4 (22.22%) SLA
System Software
1 7 (38.89%) Active Directory
2 1 (5.556%) BlackBerry Internet Service
Systems Management
1 2 (11.11%) Norton AntiVirus
2 1 (5.556%) OpenView
2 1 (5.556%) Backup Exec
Vendors
1 11 (61.11%) Microsoft
2 2 (11.11%) Symantec
2 2 (11.11%) Remedy
2 2 (11.11%) Sophos
2 2 (11.11%) SAP
2 2 (11.11%) Lotus
3 1 (5.556%) Apple
3 1 (5.556%) Dell
3 1 (5.556%) Citrix
3 1 (5.556%) Cisco
High Wycombe, Buckinghamshire
Windows Server 2003, 2008 and 2008 R2... Symantec Backup Exec. ADSL. TCP/IP... Microsoft SharePoint. Microsoft OCS 2007 / Lync 2010. Microsoft Hyper-V and VMware ESX virtualisation products.
NS Consultants
Salary: From £16,000 to £18,000 per annum
Posted: 24 May 2013