The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Buckinghamshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 23 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 85 109 117
Rank change year-on-year
+24 +8
Permanent jobs requiring a 1st Line Support 35 11 17
As % of all permanent IT jobs located in Buckinghamshire 1.75% 0.59% 0.90%
As % of the Job Titles category 1.85% 0.61% 0.94%
Number of salaries quoted 35 9 13
Average salary £21,250 £20,000 £19,000
Average salary % change year-on-year
+6.25% +5.26%
90% offered a salary of more than £17,500 £16,900 £17,900
10% offered a salary of more than £27,500 £21,500 £21,300
UK excluding London average salary £20,000 £20,000 £19,000
% change year-on-year
- +5.26%
1st Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Buckinghamshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Buckinghamshire
Permanent IT job ads with a match in the
Job Titles category
1897 1796 1818
As % of all permanent IT jobs located in Buckinghamshire 94.94% 95.53% 96.55%
Number of salaries quoted 1450 1504 1506
Average salary £38,500 £40,000 £38,500
Average salary % change year-on-year
-3.75% +3.89%
90% offered a salary of more than £24,000 £25,000 £24,000
10% offered a salary of more than £57,500 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend in Buckinghamshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Buckinghamshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Buckinghamshire

1st Line Support
Salary Trend in Buckinghamshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Buckinghamshire region.

1st Line Support Salary Trend in Buckinghamshire

1st Line Support
Job Locations in Buckinghamshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Buckinghamshire region over the 3 months to 23 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Milton Keynes +9 23 £20,500 +9.33% 1
High Wycombe +4 9 £22,500 -11.76% 1
Buckingham - 3 £18,000 -
Beaconsfield - 1 £21,000 -
Bletchley - 1 £17,500 -
1st Line Support
South East

1st Line Support
Top 30 Related IT Skills in Buckinghamshire

For the 6 months to 23 September 2014, IT jobs across the Buckinghamshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 24 (50.00%) Microsoft
2 21 (43.75%) MS Office
3 20 (41.67%) MS Excel
4 19 (39.58%) Windows
5 17 (35.42%) SLA
6 16 (33.33%) SQL
7 14 (29.17%) SQL Server
8 10 (20.83%) Windows 7
9 9 (18.75%) Analytical Skills
9 9 (18.75%) Windows XP
10 8 (16.67%) ITIL
10 8 (16.67%) Active Directory
10 8 (16.67%) VPN
10 8 (16.67%) Firewall
10 8 (16.67%) Windows Server 2008
11 7 (14.58%) Finance
11 7 (14.58%) TCP/IP
12 6 (12.50%) VMware
13 5 (10.42%) SQL Server 2008
13 5 (10.42%) Exchange Server 2010
13 5 (10.42%) SQL Server 2012
13 5 (10.42%) SQL Server 2005
13 5 (10.42%) VMware Server
13 5 (10.42%) Windows Server 2012
13 5 (10.42%) Service Delivery
13 5 (10.42%) MS Exchange
13 5 (10.42%) Windows Server 2003
13 5 (10.42%) SQL Server 2000
14 4 (8.33%) Service Management
14 4 (8.33%) SC Cleared

1st Line Support
Top Related IT Skills in Buckinghamshire by Category

For the 6 months to 23 September 2014, IT jobs across the Buckinghamshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (10.42%) MS Exchange
1 5 (10.42%) Exchange Server 2010
2 3 (6.25%) Exchange Server 2007
3 2 (4.17%) SharePoint
3 2 (4.17%) Exchange Server 2003
Applications
1 21 (43.75%) MS Office
2 20 (41.67%) MS Excel
3 2 (4.17%) MS PowerPoint
4 1 (2.08%) MS Visio
Cloud Services
1 3 (6.25%) Google Apps
Communications & Networking
1 8 (16.67%) VPN
1 8 (16.67%) Firewall
2 7 (14.58%) TCP/IP
3 1 (2.08%) IP Telephony
3 1 (2.08%) Cisco IPT
3 1 (2.08%) VPLS
3 1 (2.08%) SAN
3 1 (2.08%) Internet
3 1 (2.08%) MPLS
3 1 (2.08%) ADSL
3 1 (2.08%) LAN
3 1 (2.08%) PBX
3 1 (2.08%) WAN
Database & Business Intelligence
1 14 (29.17%) SQL Server
2 5 (10.42%) SQL Server 2000
2 5 (10.42%) SQL Server 2005
2 5 (10.42%) SQL Server 2008
2 5 (10.42%) SQL Server 2012
General
1 7 (14.58%) Finance
2 3 (6.25%) Telecoms
3 2 (4.17%) Retail
Libraries, Frameworks & Software Standards
1 1 (2.08%) .NET
Miscellaneous
1 9 (18.75%) Analytical Skills
2 3 (6.25%) EPoS
2 3 (6.25%) Management Information System
2 3 (6.25%) Computer Science
Operating Systems
1 19 (39.58%) Windows
2 10 (20.83%) Windows 7
3 9 (18.75%) Windows XP
4 8 (16.67%) Windows Server 2008
5 5 (10.42%) Windows Server 2012
5 5 (10.42%) Windows Server 2003
6 3 (6.25%) Windows 8
7 1 (2.08%) Windows Vista
Processes & Methodologies
1 8 (16.67%) ITIL
2 5 (10.42%) Service Delivery
3 4 (8.33%) Service Management
4 3 (6.25%) Mentoring
4 3 (6.25%) CRM
4 3 (6.25%) Data Entry
5 2 (4.17%) ITSM
6 1 (2.08%) Incident Management
6 1 (2.08%) Problem Management
6 1 (2.08%) Time Management
6 1 (2.08%) Portfolio Management
Programming Languages
1 16 (33.33%) SQL
2 3 (6.25%) C
3 1 (2.08%) PowerShell
Qualifications
1 4 (8.33%) SC Cleared
1 4 (8.33%) Security Cleared
2 3 (6.25%) HND
2 3 (6.25%) ITIL Certification
2 3 (6.25%) Degree
3 2 (4.17%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 17 (35.42%) SLA
System Software
1 8 (16.67%) Active Directory
2 5 (10.42%) VMware Server
3 1 (2.08%) VMware Infrastructure
3 1 (2.08%) XenApp
3 1 (2.08%) vSphere
3 1 (2.08%) VMware ESXi
Vendors
1 24 (50.00%) Microsoft
2 6 (12.50%) VMware
3 3 (6.25%) Google
4 2 (4.17%) Cisco
5 1 (2.08%) Citrix
5 1 (2.08%) NetIQ
5 1 (2.08%) Remedy