The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Buckinghamshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 26 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Jan 2015
Same period 2014 Same period 2013
First Line Support
Rank 101 99 133
Rank change year-on-year
-2 +34
Permanent jobs requiring a 1st Line Support 15 23 11
As % of all permanent IT jobs located in Buckinghamshire 0.83% 1.26% 0.53%
As % of the Job Titles category 0.88% 1.35% 0.55%
Number of salaries quoted 15 16 11
Average salary £19,000 £20,750 £20,413
Average salary % change year-on-year
-8.43% +1.65%
90% offered a salary of more than £18,750 £19,000 £16,100
10% offered a salary of more than £22,500 £22,750 £29,000
UK excluding London average salary £19,500 £20,000 £20,000
% change year-on-year
-2.50% -
1st Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Buckinghamshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Buckinghamshire
Permanent IT job ads with a match in the
Job Titles category
1708 1699 2000
As % of all permanent IT jobs located in Buckinghamshire 94.63% 92.79% 96.99%
Number of salaries quoted 1352 1366 1773
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £24,000 £23,500 £24,750
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in Buckinghamshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Buckinghamshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Buckinghamshire

1st Line Support
Salary Trend in Buckinghamshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Buckinghamshire region.

1st Line Support Salary Trend in Buckinghamshire

1st Line Support
Salary Histogram in Buckinghamshire

This chart provides a salary histogram for IT jobs citing 1st Line Support across the Buckinghamshire region over the 3 months to 26 January 2015.

1st Line Support Salary Histogram in Buckinghamshire

1st Line Support
Job Locations in Buckinghamshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Buckinghamshire region over the 3 months to 26 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
High Wycombe -6 7 £18,750 -16.66%
Milton Keynes -1 5 £19,000 -11.62%
Buckingham - 4 £19,000 -
Marlow - 3 £20,500 -
1st Line Support
South East

1st Line Support
Top 30 Related IT Skills in Buckinghamshire

For the 6 months to 26 January 2015, IT jobs across the Buckinghamshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 25 (52.08%) Windows
2 22 (45.83%) Microsoft
3 20 (41.67%) MS Office
4 18 (37.50%) MS Excel
4 18 (37.50%) SLA
5 14 (29.17%) SQL
6 13 (27.08%) ITIL
7 11 (22.92%) SQL Server
8 9 (18.75%) Firewall
8 9 (18.75%) Windows XP
8 9 (18.75%) MS Exchange
8 9 (18.75%) Windows Server 2008
8 9 (18.75%) Windows 7
9 8 (16.67%) Exchange Server 2010
10 7 (14.58%) Analytical Skills
11 6 (12.50%) Active Directory
11 6 (12.50%) Exchange Server 2007
12 5 (10.42%) Computer Science
12 5 (10.42%) Degree
12 5 (10.42%) Windows 8
12 5 (10.42%) TCP/IP
12 5 (10.42%) VPN
12 5 (10.42%) HND
12 5 (10.42%) Service Management
12 5 (10.42%) Service Delivery
13 4 (8.33%) Management Information System
14 3 (6.25%) Google Apps
14 3 (6.25%) Data Protection
14 3 (6.25%) Windows Vista
14 3 (6.25%) Google

1st Line Support
Top Related IT Skills in Buckinghamshire by Category

For the 6 months to 26 January 2015, IT jobs across the Buckinghamshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (18.75%) MS Exchange
2 8 (16.67%) Exchange Server 2010
3 6 (12.50%) Exchange Server 2007
4 3 (6.25%) SharePoint
5 2 (4.17%) Exchange Server 2003
Applications
1 20 (41.67%) MS Office
2 18 (37.50%) MS Excel
3 1 (2.08%) MS Visio
3 1 (2.08%) MS PowerPoint
Cloud Services
1 3 (6.25%) Google Apps
Communications & Networking
1 9 (18.75%) Firewall
2 5 (10.42%) TCP/IP
2 5 (10.42%) VPN
3 2 (4.17%) LAN
3 2 (4.17%) WAN
4 1 (2.08%) ADSL
4 1 (2.08%) PBX
4 1 (2.08%) DNS
4 1 (2.08%) Internet
4 1 (2.08%) MPLS
4 1 (2.08%) Wi-Fi
4 1 (2.08%) VPLS
Database & Business Intelligence
1 11 (22.92%) SQL Server
2 2 (4.17%) SQL Server 2000
2 2 (4.17%) SQL Server 2005
2 2 (4.17%) SQL Server 2008
2 2 (4.17%) SQL Server 2012
General
1 3 (6.25%) Finance
2 2 (4.17%) Retail
2 2 (4.17%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (2.08%) .NET
Miscellaneous
1 7 (14.58%) Analytical Skills
2 5 (10.42%) Computer Science
3 4 (8.33%) Management Information System
4 3 (6.25%) EPoS
5 1 (2.08%) User Experience
Operating Systems
1 25 (52.08%) Windows
2 9 (18.75%) Windows XP
2 9 (18.75%) Windows Server 2008
2 9 (18.75%) Windows 7
3 5 (10.42%) Windows 8
4 3 (6.25%) Windows Server 2003
4 3 (6.25%) Windows Vista
5 2 (4.17%) Windows Server 2012
6 1 (2.08%) Linux
Processes & Methodologies
1 13 (27.08%) ITIL
2 5 (10.42%) Service Management
2 5 (10.42%) Service Delivery
3 3 (6.25%) CRM
3 3 (6.25%) Data Protection
3 3 (6.25%) Mentoring
4 2 (4.17%) ITSM
4 2 (4.17%) Incident Management
5 1 (2.08%) Problem Management
5 1 (2.08%) Time Management
5 1 (2.08%) Data Entry
5 1 (2.08%) Portfolio Management
Programming Languages
1 14 (29.17%) SQL
2 2 (4.17%) C
Qualifications
1 5 (10.42%) Degree
1 5 (10.42%) HND
2 3 (6.25%) ITIL Certification
3 2 (4.17%) SC Cleared
3 2 (4.17%) Security Cleared
3 2 (4.17%) ITIL Foundation Certificate
4 1 (2.08%) Microsoft Certification
Quality Assurance & Compliance
1 18 (37.50%) SLA
System Software
1 6 (12.50%) Active Directory
2 2 (4.17%) VMware Server
Systems Management
1 1 (2.08%) Backup Exec
Vendors
1 22 (45.83%) Microsoft
2 3 (6.25%) Google
3 2 (4.17%) VMware
4 1 (2.08%) Cisco
4 1 (2.08%) Remedy
4 1 (2.08%) McAfee