2nd Line Support Technician Jobs in the North of England

Second Line Support Technician
England > North of England

The median Second Line Support Technician salary in the North of England is £30,000 per year according to job vacancies posted during the 6 months to 28 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 388 424 435
Rank change year-on-year +36 +11 -86
Permanent jobs requiring a 2nd Line Support Technician 8 8 11
As % of all permanent jobs advertised in the North of England 0.046% 0.046% 0.061%
As % of the Job Titles category 0.049% 0.051% 0.063%
Number of salaries quoted 8 7 11
10th Percentile £26,645 - £24,250
25th Percentile £27,302 £25,196 -
Median annual salary (50th Percentile) £30,000 £27,000 £25,000
Median % change year-on-year +11.11% +8.00% +6.38%
75th Percentile £34,250 £34,308 £28,625
90th Percentile - - £30,250
England median annual salary £30,500 £29,500 £26,500
% change year-on-year +3.39% +11.32% +3.92%

All Permanent IT Job Vacancies
North of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North of England with a recognized job title 16,403 15,591 17,334
% of permanent jobs with a recognized job title 95.02% 89.42% 96.12%
Number of salaries quoted 12,681 8,240 11,134
10th Percentile £27,000 £30,500 £28,000
25th Percentile £36,250 £39,000 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £65,000 £69,000 £65,720
90th Percentile £78,750 £82,500 £80,000
England median annual salary £53,500 £60,567 £60,000
% change year-on-year -11.67% +0.95% +9.09%

2nd Line Support Technician
Job Vacancy Trend in the North of England

Job postings that featured 2nd Line Support Technician in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for 2nd Line Support Technician in the North of England

2nd Line Support Technician
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing 2nd Line Support Technician in the North of England.

Salary trend for 2nd Line Support Technician in the North of England

2nd Line Support Technician
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the North of England region over the 6 months to 28 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West +21 6 £31,750 -
Yorkshire +88 2 £27,337 +1.25% 1
2nd Line Support Technician
England

2nd Line Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 28 April 2024, 2nd Line Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region featuring 2nd Line Support Technician in the job title.

1 8 (100.00%) Microsoft
2 6 (75.00%) Social Skills
2 6 (75.00%) Customer Service
3 5 (62.50%) Windows Server
3 5 (62.50%) Windows
4 4 (50.00%) Wireless
4 4 (50.00%) VMware
4 4 (50.00%) Microsoft 365
5 3 (37.50%) Wi-Fi
5 3 (37.50%) Driving Licence
5 3 (37.50%) Problem-Solving
5 3 (37.50%) Public Sector
5 3 (37.50%) Software Testing
5 3 (37.50%) Internet
5 3 (37.50%) Active Directory
5 3 (37.50%) SQL Server
5 3 (37.50%) IIS
6 2 (25.00%) SharePoint
6 2 (25.00%) ERP
6 2 (25.00%) VoIP
6 2 (25.00%) Microsoft Certification
6 2 (25.00%) Firewall
6 2 (25.00%) Continuous Improvement
6 2 (25.00%) IT Strategy
6 2 (25.00%) AWS
6 2 (25.00%) Veeam
6 2 (25.00%) VMware Infrastructure
6 2 (25.00%) PowerShell
6 2 (25.00%) Microsoft Intune
6 2 (25.00%) Mobile Device Management

2nd Line Support Technician Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (37.50%) IIS
2 2 (25.00%) SharePoint
3 1 (12.50%) Microsoft Exchange
Cloud Services
1 4 (50.00%) Microsoft 365
2 2 (25.00%) AWS
3 1 (12.50%) Azure
3 1 (12.50%) Entra ID
3 1 (12.50%) GCP
Communications & Networking
1 4 (50.00%) Wireless
2 3 (37.50%) Internet
2 3 (37.50%) Wi-Fi
3 2 (25.00%) Firewall
3 2 (25.00%) VoIP
4 1 (12.50%) LAN
4 1 (12.50%) Remote Desktop
4 1 (12.50%) TCP/IP
4 1 (12.50%) WAN
Database & Business Intelligence
1 3 (37.50%) SQL Server
General
1 6 (75.00%) Social Skills
2 3 (37.50%) Public Sector
Miscellaneous
1 3 (37.50%) Driving Licence
Operating Systems
1 5 (62.50%) Windows
1 5 (62.50%) Windows Server
Processes & Methodologies
1 6 (75.00%) Customer Service
2 3 (37.50%) Problem-Solving
2 3 (37.50%) Software Testing
3 2 (25.00%) Continuous Improvement
3 2 (25.00%) ERP
3 2 (25.00%) IT Strategy
3 2 (25.00%) Mobile Device Management
4 1 (12.50%) Digital Transformation Strategy
4 1 (12.50%) Disaster Recovery
4 1 (12.50%) ITIL
4 1 (12.50%) Service Delivery
Programming Languages
1 2 (25.00%) PowerShell
Qualifications
1 2 (25.00%) Microsoft Certification
2 1 (12.50%) AWS Certification
2 1 (12.50%) CCNA
2 1 (12.50%) Cisco Certification
2 1 (12.50%) Degree
2 1 (12.50%) MCP
2 1 (12.50%) MCSE
System Software
1 3 (37.50%) Active Directory
2 2 (25.00%) VMware Infrastructure
3 1 (12.50%) Hyper-V
Systems Management
1 2 (25.00%) Microsoft Intune
2 1 (12.50%) Autotask
2 1 (12.50%) SCCM
Vendors
1 8 (100.00%) Microsoft
2 4 (50.00%) VMware
3 2 (25.00%) Veeam
4 1 (12.50%) Aruba
4 1 (12.50%) ConnectWise
4 1 (12.50%) Datto
4 1 (12.50%) Kaseya