The statistics below represent IT jobs advertised across the North West region that had 1st Line Support Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 February 2017 with a comparison to same period over 2 years.

3 months to
24 Feb 2017
Same period 2016 Same period 2015
First Line Support Technician
England / North West
Rank 244 232 257
Rank change year-on-year
-12 +25
Permanent jobs requiring a 1st Line Support Technician 3 4 9
As % of all permanent IT jobs located in the North West 0.050% 0.071% 0.13%
As % of the Job Titles category 0.052% 0.073% 0.13%
Number of salaries quoted 3 4 9
Median salary £21,000 £22,000 £18,000
Median salary % change year-on-year
-4.54% +22.22%
UK excluding London median salary £21,000 £18,500 £18,000
% change year-on-year
+13.51% +2.77%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5819 5452 6757
As % of all permanent IT jobs located in the North West 96.69% 96.53% 97.03%
Number of salaries quoted 4848 4583 5628
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £24,750 £24,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

1st Line Support Technician
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured 1st Line Support Technician in the job title.

1st Line Support Technician Jobs Demand Trend in the North West

1st Line Support Technician
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician across the North West region.

1st Line Support Technician Salary Trend in the North West

1st Line Support Technician
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Technician within the North West region over the 3 months to 24 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -21 3 £21,000 -4.54%
1st Line Support Technician
England

1st Line Support Technician Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 24 February 2017, 1st Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 1st Line Support Technician in the job title.

1 4 (80.00%) Windows
1 4 (80.00%) Active Directory
2 3 (60.00%) Windows Server 2003
2 3 (60.00%) MS Excel
2 3 (60.00%) MS Office
2 3 (60.00%) Microsoft
2 3 (60.00%) Windows 8
3 2 (40.00%) Windows 7
3 2 (40.00%) Exchange Server 2010
3 2 (40.00%) Configuration Management
3 2 (40.00%) Finance
3 2 (40.00%) Service Management
3 2 (40.00%) ITIL
3 2 (40.00%) MS Exchange
3 2 (40.00%) SLA
3 2 (40.00%) Cisco
3 2 (40.00%) Terminal Server
3 2 (40.00%) Citrix
3 2 (40.00%) ITIL Certification
3 2 (40.00%) Apple
3 2 (40.00%) CMDB
4 1 (20.00%) Time Management
4 1 (20.00%) Panasonic
4 1 (20.00%) Sage
4 1 (20.00%) Salesforce.com
4 1 (20.00%) FileMaker
4 1 (20.00%) CRM
4 1 (20.00%) Windows XP
4 1 (20.00%) Service Delivery
4 1 (20.00%) Windows Vista

1st Line Support Technician Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (40.00%) Exchange Server 2010
1 2 (40.00%) MS Exchange
Applications
1 3 (60.00%) MS Excel
1 3 (60.00%) MS Office
Cloud Services
1 1 (20.00%) Office 365
Database & Business Intelligence
1 1 (20.00%) FileMaker
General
1 2 (40.00%) Finance
Miscellaneous
1 2 (40.00%) CMDB
2 1 (20.00%) User Experience
Operating Systems
1 4 (80.00%) Windows
2 3 (60.00%) Windows 8
2 3 (60.00%) Windows Server 2003
3 2 (40.00%) Windows 7
4 1 (20.00%) Windows 10
4 1 (20.00%) Windows Vista
4 1 (20.00%) Windows XP
Processes & Methodologies
1 2 (40.00%) Configuration Management
1 2 (40.00%) ITIL
1 2 (40.00%) Service Management
2 1 (20.00%) Change Control
2 1 (20.00%) CRM
2 1 (20.00%) Service Delivery
2 1 (20.00%) Software Distribution
2 1 (20.00%) Time Management
Qualifications
1 2 (40.00%) ITIL Certification
Quality Assurance & Compliance
1 2 (40.00%) SLA
System Software
1 4 (80.00%) Active Directory
2 2 (40.00%) Terminal Server
Systems Management
1 1 (20.00%) WSUS
Vendors
1 3 (60.00%) Microsoft
2 2 (40.00%) Apple
2 2 (40.00%) Cisco
2 2 (40.00%) Citrix
3 1 (20.00%) Panasonic
3 1 (20.00%) Sage
3 1 (20.00%) Salesforce.com