The table below looks at the statistics for the 1st Line Support Technician role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Technician in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
First Line Support Technician
Rank 854 855 850
Rank change year-on-year
+1 -5
Permanent jobs requiring a 1st Line Support Technician 22 11 17
As % of all permanent IT jobs located in England 0.021% 0.011% 0.016%
As % of the Job Titles category 0.022% 0.011% 0.017%
Number of salaries quoted 21 10 17
Average salary £18,000 £20,190 £17,500
Average salary % change year-on-year
-10.84% +15.37%
90% offered a salary of more than £17,000 £18,750 £16,000
10% offered a salary of more than £24,800 £22,050 £20,000
UK excluding London average salary £18,000 £19,380 £17,500
% change year-on-year
-7.12% +10.74%
1st Line Support Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
100964 96111 101551
As % of all permanent IT jobs located in England 94.47% 94.56% 95.26%
Number of salaries quoted 83367 80755 87205
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,520 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Technician Jobs Demand Trend in England

1st Line Support Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician across the England region.

1st Line Support Technician Salary Trend in England

1st Line Support Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support Technician across the England region over the 3 months to 24 October 2014.

1st Line Support Technician Salary Histogram in England

1st Line Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Technician within the England region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -7 5 £23,750 +26.66% 2
East of England -13 5 £17,000 -
London +19 4 £22,500 +3.44% 1
North West -18 4 £18,000 -5.26%
Yorkshire -42 3 £17,000 -22.72% 2
South West - 1 £17,500 - 1
1st Line Support Technician
UK

1st Line Support Technician
Top 30 Related IT Skills in England

For the 6 months to 24 October 2014, IT jobs across the England region that cited 1st Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title.

1 15 (44.12%) Microsoft
1 15 (44.12%) Active Directory
2 12 (35.29%) Windows
3 11 (32.35%) MS Excel
4 8 (23.53%) SLA
5 7 (20.59%) Windows 7
6 5 (14.71%) VMware
6 5 (14.71%) Windows XP
6 5 (14.71%) Citrix
7 4 (11.76%) MS Exchange
7 4 (11.76%) MCP
7 4 (11.76%) MS Office
7 4 (11.76%) Degree
8 3 (8.82%) Advertising
8 3 (8.82%) ITIL
8 3 (8.82%) SQL
8 3 (8.82%) SQL Server
8 3 (8.82%) Windows Server 2008
9 2 (5.88%) Marketing
9 2 (5.88%) Analytical Skills
9 2 (5.88%) Time Management
9 2 (5.88%) VMware Infrastructure
9 2 (5.88%) iSeries
9 2 (5.88%) Hyper-V
9 2 (5.88%) IIS
9 2 (5.88%) C
9 2 (5.88%) Linux
9 2 (5.88%) UNIX
9 2 (5.88%) ERP
9 2 (5.88%) WAN

1st Line Support Technician
Top Related IT Skills in England by Category

For the 6 months to 24 October 2014, IT jobs across the England region that cited 1st Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (11.76%) MS Exchange
2 2 (5.88%) IIS
3 1 (2.94%) IBM Notes
3 1 (2.94%) Exchange Server 2007
3 1 (2.94%) Exchange Server 2010
Applications
1 11 (32.35%) MS Excel
2 4 (11.76%) MS Office
3 1 (2.94%) MS PowerPoint
Business Applications
1 1 (2.94%) Agresso
1 1 (2.94%) Dynamics AX
1 1 (2.94%) Eikon
Communications & Networking
1 2 (5.88%) WAN
1 2 (5.88%) DNS
2 1 (2.94%) Firewall
2 1 (2.94%) TCP/IP
2 1 (2.94%) VPN
2 1 (2.94%) LAN
Database & Business Intelligence
1 3 (8.82%) SQL Server
2 1 (2.94%) SQL Server 2008
2 1 (2.94%) Oracle Database
General
1 3 (8.82%) Advertising
2 2 (5.88%) Finance
2 2 (5.88%) Marketing
3 1 (2.94%) Telecoms
3 1 (2.94%) Aerospace
3 1 (2.94%) Military
3 1 (2.94%) Retail
Libraries, Frameworks & Software Standards
1 1 (2.94%) .NET
1 1 (2.94%) ASP.NET
Miscellaneous
1 2 (5.88%) iSeries
1 2 (5.88%) Analytical Skills
2 1 (2.94%) Mathematics
2 1 (2.94%) Computer Science
Operating Systems
1 12 (35.29%) Windows
2 7 (20.59%) Windows 7
3 5 (14.71%) Windows XP
4 3 (8.82%) Windows Server 2008
5 2 (5.88%) UNIX
5 2 (5.88%) Windows Server 2003
5 2 (5.88%) Linux
6 1 (2.94%) Android
6 1 (2.94%) Windows 8
Processes & Methodologies
1 3 (8.82%) ITIL
2 2 (5.88%) ERP
2 2 (5.88%) Project Management
2 2 (5.88%) Time Management
3 1 (2.94%) Waterfall
3 1 (2.94%) Continuous Improvement
3 1 (2.94%) Android Development
3 1 (2.94%) Mentoring
3 1 (2.94%) Service Management
3 1 (2.94%) Service Delivery
3 1 (2.94%) Change Management
3 1 (2.94%) ITSM
3 1 (2.94%) Unit Testing
3 1 (2.94%) E-Commerce
Programming Languages
1 3 (8.82%) SQL
2 2 (5.88%) C
Qualifications
1 4 (11.76%) MCP
1 4 (11.76%) Degree
2 1 (2.94%) Microsoft Certification
2 1 (2.94%) ITIL Certification
Quality Assurance & Compliance
1 8 (23.53%) SLA
2 2 (5.88%) Sarbanes-Oxley
3 1 (2.94%) QA
System Software
1 15 (44.12%) Active Directory
2 2 (5.88%) VMware Infrastructure
2 2 (5.88%) Hyper-V
3 1 (2.94%) XenServer
3 1 (2.94%) VMware ESXi
Systems Management
1 1 (2.94%) SCCM
Vendors
1 15 (44.12%) Microsoft
2 5 (14.71%) Citrix
2 5 (14.71%) VMware
3 2 (5.88%) Apple
4 1 (2.94%) Reuters
4 1 (2.94%) Bloomberg
4 1 (2.94%) Sophos
4 1 (2.94%) Dell
4 1 (2.94%) Oracle
4 1 (2.94%) Cisco
4 1 (2.94%) SonicWALL
4 1 (2.94%) Draytek
4 1 (2.94%) Lotus
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