The statistics below represent IT jobs advertised across the England region that had 1st Line Support Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 5 May 2016 with a comparison to same period over 2 years.

3 months to
5 May 2016
Same period 2015 Same period 2014
First Line Support Technician
Rank 849 899 926
Rank change year-on-year
+50 +27
Permanent jobs requiring a 1st Line Support Technician 56 35 33
As % of all permanent IT jobs located in England 0.058% 0.034% 0.030%
As % of the Job Titles category 0.061% 0.035% 0.031%
Number of salaries quoted 53 31 30
Median salary £20,000 £20,000 £23,500
Median salary % change year-on-year
- -14.89%
90% offered a salary of more than £16,575 £15,200 £18,000
10% offered a salary of more than £24,000 £22,000 £30,000
UK excluding London median salary £20,000 £19,000 £22,250
% change year-on-year
+5.26% -14.60%
1st Line Support Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
92453 99453 107485
As % of all permanent IT jobs located in England 96.32% 96.54% 96.48%
Number of salaries quoted 78542 81989 87997
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support Technician
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured 1st Line Support Technician in the job title.

1st Line Support Technician Jobs Demand Trend in England

1st Line Support Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician across the England region.

1st Line Support Technician Salary Trend in England

1st Line Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Technician within the England region over the 3 months to 5 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +26 21 £20,000 +8.10% 1
East of England +8 7 £23,000 +9.52% 1
South West +5 7 £16,750 -6.94%
London +17 6 £21,500 -2.27%
East Midlands +21 4 £22,250 +11.25% 1
West Midlands -14 4 £17,750 -15.47%
Yorkshire - 4 £18,500 -
North West +14 3 £20,000 +8.10% 2
1st Line Support Technician
UK

1st Line Support Technician Skill Set
Top 30 Related IT Skills in England

For the 6 months to 5 May 2016, 1st Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 1st Line Support Technician in the job title.

1 81 (72.32%) Windows
2 62 (55.36%) Microsoft
3 50 (44.64%) Active Directory
4 43 (38.39%) Windows 7
5 41 (36.61%) MS Office
6 36 (32.14%) MS Excel
7 29 (25.89%) Windows Server
8 28 (25.00%) Windows 8
9 23 (20.54%) Windows XP
10 19 (16.96%) Office 365
11 14 (12.50%) ITIL
12 13 (11.61%) Android
12 13 (11.61%) Apple iOS
12 13 (11.61%) Windows 10
13 12 (10.71%) Internet
14 10 (8.93%) Windows Server 2008
14 10 (8.93%) Windows Server 2012
15 9 (8.04%) DHCP
15 9 (8.04%) DNS
16 8 (7.14%) SLA
16 8 (7.14%) MS Exchange
16 8 (7.14%) SQL
17 7 (6.25%) CRM
17 7 (6.25%) Firewall
17 7 (6.25%) Legal
17 7 (6.25%) Citrix
18 6 (5.36%) LAN
18 6 (5.36%) WAN
18 6 (5.36%) Degree
18 6 (5.36%) Mathematics

1st Line Support Technician Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (7.14%) MS Exchange
2 3 (2.68%) SharePoint
3 2 (1.79%) CMS
3 2 (1.79%) Exchange Server 2010
4 1 (0.89%) IIS
Applications
1 41 (36.61%) MS Office
2 36 (32.14%) MS Excel
3 1 (0.89%) AutoCAD
Cloud Services
1 19 (16.96%) Office 365
Communications & Networking
1 12 (10.71%) Internet
2 9 (8.04%) DHCP
2 9 (8.04%) DNS
3 7 (6.25%) Firewall
4 6 (5.36%) LAN
4 6 (5.36%) WAN
5 4 (3.57%) Remote Desktop
5 4 (3.57%) TCP/IP
6 3 (2.68%) Unified Communications
7 2 (1.79%) SAN
7 2 (1.79%) Wi-Fi
7 2 (1.79%) Wireless
8 1 (0.89%) ADSL
8 1 (0.89%) Network Security
8 1 (0.89%) VoIP
Database & Business Intelligence
1 2 (1.79%) SQL Server
1 2 (1.79%) SQL Server 2008
1 2 (1.79%) SQL Server 2012
General
1 7 (6.25%) Legal
2 2 (1.79%) Marketing
2 2 (1.79%) Retail
2 2 (1.79%) Telecoms
3 1 (0.89%) Front Office
Miscellaneous
1 6 (5.36%) Mathematics
2 2 (1.79%) EPoS
2 2 (1.79%) iPhone
2 2 (1.79%) Management Information System
2 2 (1.79%) Smartphone
3 1 (0.89%) Biometrics
3 1 (0.89%) CMDB
3 1 (0.89%) Digital Media
3 1 (0.89%) Driving Licence
3 1 (0.89%) iPad
3 1 (0.89%) VLE
Operating Systems
1 81 (72.32%) Windows
2 43 (38.39%) Windows 7
3 29 (25.89%) Windows Server
4 28 (25.00%) Windows 8
5 23 (20.54%) Windows XP
6 13 (11.61%) Android
6 13 (11.61%) Apple iOS
6 13 (11.61%) Windows 10
7 10 (8.93%) Windows Server 2008
7 10 (8.93%) Windows Server 2012
8 5 (4.46%) Mac OS
9 2 (1.79%) Mac OS X
10 1 (0.89%) Unix
10 1 (0.89%) Windows 2000
Processes & Methodologies
1 14 (12.50%) ITIL
2 7 (6.25%) CRM
3 5 (4.46%) Coaching
3 5 (4.46%) Service Delivery
4 4 (3.57%) Mentoring
5 3 (2.68%) Disaster Recovery
5 3 (2.68%) Migration
5 3 (2.68%) Patch Management
5 3 (2.68%) Time Management
6 2 (1.79%) Content Management
6 2 (1.79%) Continuous Improvement
6 2 (1.79%) Email Filtering
6 2 (1.79%) ERP
6 2 (1.79%) Kalman Filter
6 2 (1.79%) Network Management
6 2 (1.79%) Open Source
6 2 (1.79%) Software Deployment
6 2 (1.79%) Software Distribution
6 2 (1.79%) Validation
6 2 (1.79%) Web Filtering
Programming Languages
1 8 (7.14%) SQL
2 3 (2.68%) C#
3 2 (1.79%) JavaScript
3 2 (1.79%) T-SQL
4 1 (0.89%) C
4 1 (0.89%) Java
4 1 (0.89%) PHP
Qualifications
1 6 (5.36%) Degree
2 3 (2.68%) ITIL Certification
3 2 (1.79%) Microsoft Certification
4 1 (0.89%) DBS Check
4 1 (0.89%) MCP
4 1 (0.89%) MCSA
4 1 (0.89%) MCSE
Quality Assurance & Compliance
1 8 (7.14%) SLA
System Software
1 50 (44.64%) Active Directory
2 5 (4.46%) VMware Infrastructure
3 3 (2.68%) Hyper-V
4 2 (1.79%) VMware ESXi
4 2 (1.79%) XenDesktop
5 1 (0.89%) Terminal Services
Systems Management
1 3 (2.68%) SCCM
Vendors
1 62 (55.36%) Microsoft
2 7 (6.25%) Citrix
3 5 (4.46%) VMware
4 4 (3.57%) Apple
5 3 (2.68%) Salesforce.com
6 2 (1.79%) HP
6 2 (1.79%) Veeam
7 1 (0.89%) Capita
7 1 (0.89%) Cisco
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