The table below looks at the statistics for the 1st Line Support Technician role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Technician in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
First Line Support Technician
Rank 863 835 866
Rank change year-on-year
-28 +31
Permanent jobs requiring a 1st Line Support Technician 11 14 12
As % of all permanent IT jobs located in England 0.010% 0.014% 0.011%
As % of the Job Titles category 0.011% 0.015% 0.011%
Number of salaries quoted 10 12 12
Average salary £20,250 £19,190 £18,500
Average salary % change year-on-year
+5.52% +3.72%
90% offered a salary of more than £18,000 £18,000 £16,700
10% offered a salary of more than £27,450 £23,800 £20,000
UK excluding London average salary £20,000 £19,000 £18,000
% change year-on-year
+5.26% +5.55%
1st Line Support Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
101207 93640 105041
As % of all permanent IT jobs located in England 94.39% 94.21% 95.25%
Number of salaries quoted 82615 78406 90395
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

1st Line Support Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Technician Jobs Demand Trend in England

1st Line Support Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician across the England region.

1st Line Support Technician Salary Trend in England

1st Line Support Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support Technician across the England region over the 3 months to 28 August 2014.

1st Line Support Technician Salary Histogram in England

1st Line Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Technician within the England region over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -2 4 £21,250 -11.45% 1
South East -26 4 £21,250 +13.33% 2
North West -26 2 £18,000 -5.26% 1
East of England - 1 £18,000 -
1st Line Support Technician
UK

1st Line Support Technician
Top 30 Related IT Skills in England

For the 6 months to 28 August 2014, IT jobs across the England region that cited 1st Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title.

1 16 (61.54%) Microsoft
2 11 (42.31%) MS Excel
3 10 (38.46%) Windows
3 10 (38.46%) Active Directory
4 9 (34.62%) SLA
5 7 (26.92%) Citrix
6 6 (23.08%) VMware
6 6 (23.08%) MCP
6 6 (23.08%) Windows 7
7 5 (19.23%) Microsoft Certification
7 5 (19.23%) Degree
8 4 (15.38%) Finance
8 4 (15.38%) Windows XP
8 4 (15.38%) MS Exchange
8 4 (15.38%) SQL
8 4 (15.38%) MCSE
9 3 (11.54%) MS Office
9 3 (11.54%) Blackberry
10 2 (7.69%) Project Management
10 2 (7.69%) SQL Server
10 2 (7.69%) IIS
10 2 (7.69%) TCP/IP
10 2 (7.69%) DNS
10 2 (7.69%) iPad
10 2 (7.69%) Hyper-V
10 2 (7.69%) iPhone
10 2 (7.69%) Windows Server 2008
10 2 (7.69%) Retail
11 1 (3.85%) Windows 8
11 1 (3.85%) Eikon

1st Line Support Technician
Top Related IT Skills in England by Category

For the 6 months to 28 August 2014, IT jobs across the England region that cited 1st Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (15.38%) MS Exchange
2 2 (7.69%) IIS
3 1 (3.85%) Exchange Server 2010
3 1 (3.85%) IBM Notes
3 1 (3.85%) Exchange Server 2007
Applications
1 11 (42.31%) MS Excel
2 3 (11.54%) MS Office
Business Applications
1 1 (3.85%) Eikon
1 1 (3.85%) Dynamics AX
1 1 (3.85%) Agresso
Communications & Networking
1 2 (7.69%) TCP/IP
1 2 (7.69%) DNS
2 1 (3.85%) LAN
2 1 (3.85%) WAN
2 1 (3.85%) Firewall
Database & Business Intelligence
1 2 (7.69%) SQL Server
2 1 (3.85%) SQL Server 2008
General
1 4 (15.38%) Finance
2 2 (7.69%) Retail
3 1 (3.85%) Marketing
3 1 (3.85%) Advertising
3 1 (3.85%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (3.85%) .NET
1 1 (3.85%) ASP.NET
Miscellaneous
1 3 (11.54%) Blackberry
2 2 (7.69%) iPad
2 2 (7.69%) iPhone
3 1 (3.85%) Computer Science
Operating Systems
1 10 (38.46%) Windows
2 6 (23.08%) Windows 7
3 4 (15.38%) Windows XP
4 2 (7.69%) Windows Server 2008
5 1 (3.85%) Windows 8
5 1 (3.85%) Windows Server 2003
5 1 (3.85%) UNIX
5 1 (3.85%) Linux
5 1 (3.85%) Windows 2000
5 1 (3.85%) Android
Processes & Methodologies
1 2 (7.69%) Project Management
2 1 (3.85%) Android Development
2 1 (3.85%) Waterfall
2 1 (3.85%) ITIL
2 1 (3.85%) E-Commerce
2 1 (3.85%) Unit Testing
2 1 (3.85%) Time Management
2 1 (3.85%) Service Delivery
2 1 (3.85%) Change Management
Programming Languages
1 4 (15.38%) SQL
2 1 (3.85%) C
Qualifications
1 6 (23.08%) MCP
2 5 (19.23%) Microsoft Certification
2 5 (19.23%) Degree
3 4 (15.38%) MCSE
4 1 (3.85%) ITIL Certification
Quality Assurance & Compliance
1 9 (34.62%) SLA
2 1 (3.85%) QA
System Software
1 10 (38.46%) Active Directory
2 2 (7.69%) Hyper-V
3 1 (3.85%) XenServer
3 1 (3.85%) VMware ESXi
3 1 (3.85%) VMware Infrastructure
Systems Management
1 1 (3.85%) Backup Exec
1 1 (3.85%) SCCM
Vendors
1 16 (61.54%) Microsoft
2 7 (26.92%) Citrix
3 6 (23.08%) VMware
4 1 (3.85%) Cisco
4 1 (3.85%) Lotus
4 1 (3.85%) Apple
4 1 (3.85%) Reuters
4 1 (3.85%) Bloomberg
4 1 (3.85%) Symantec
4 1 (3.85%) Sophos
4 1 (3.85%) SonicWALL
4 1 (3.85%) Draytek
4 1 (3.85%) HP
4 1 (3.85%) Dell
Huddersfield, West Yorkshire
Greywood Associates Limited
Salary: £16000 per annum + Benefits
Posted: 2 days ago
Warrington, Cheshire
Circle Recruitment
Salary: £16000 - £18000 per annum + benefits
Posted: 2 days ago
Dorking, Surrey
Greywood Associates Limited
Salary: £18000 - £24000 per annum + excellent benefits
Posted: 2 days ago
Kingston upon Thames
Harrington Starr
Salary: £20000 - £24000 per annum
Posted: 6 days ago
Banbury, Oxfordshire
Acuro (MaxAd Ltd)
Salary: £18000 - £20000 per annum
Posted: 6 days ago