The first table below looks at the demand for the 1st Line Support Technician role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Technician in their job title over the 3 months to 31 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
3 months to
31 Jul 2014
Same period 2013 Same period 2012
First Line Support Technician
Rank 857 817 859
Rank change year-on-year
-40 +42
Permanent jobs requiring a 1st Line Support Technician 12 12 13
As % of all permanent IT jobs located in England 0.011% 0.012% 0.012%
As % of the Job Titles category 0.012% 0.013% 0.012%
Number of salaries quoted 11 10 13
Average salary £19,500 £19,000 £19,000
Average salary % change year-on-year
+2.63% -
90% offered a salary of more than £17,000 £17,850 £16,500
10% offered a salary of more than £22,000 £24,200 £20,000
UK excluding London average salary £19,000 £19,000 £18,250
% change year-on-year
- +4.10%
Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
103175 95734 105673
As % of all permanent IT jobs located in England 94.34% 94.21% 95.29%
Number of salaries quoted 84966 79988 91183
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,000 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
1st Line Support Technician
UK

1st Line Support Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Technician Jobs Demand Trend in England

1st Line Support Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician across the England region.

1st Line Support Technician Salary Trend in England

1st Line Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Technician within the England region over the 3 months to 31 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -7 5 £19,500 - 2
North West -1 3 £17,500 -7.89%
London -37 3 £20,000 -16.66% 1
Yorkshire -29 1 £20,000 +11.11%
1st Line Support Technician
UK

1st Line Support Technician
Top 30 Related IT Skills in England

For the 6 months to 31 July 2014, IT jobs across the England region that cited 1st Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title.

1 16 (64.00%) Microsoft
2 12 (48.00%) MS Excel
3 10 (40.00%) Windows
4 8 (32.00%) Active Directory
4 8 (32.00%) SLA
5 7 (28.00%) Citrix
5 7 (28.00%) Degree
6 6 (24.00%) VMware
7 5 (20.00%) MS Exchange
7 5 (20.00%) MCP
8 4 (16.00%) SQL
8 4 (16.00%) MCSE
8 4 (16.00%) Microsoft Certification
8 4 (16.00%) Windows XP
8 4 (16.00%) Windows 7
9 3 (12.00%) Windows Server 2008
9 3 (12.00%) Blackberry
9 3 (12.00%) Finance
9 3 (12.00%) MS Office
10 2 (8.00%) SQL Server
10 2 (8.00%) IIS
10 2 (8.00%) Cisco
10 2 (8.00%) TCP/IP
10 2 (8.00%) DNS
10 2 (8.00%) Computer Science
10 2 (8.00%) Project Management
10 2 (8.00%) Windows Server 2003
10 2 (8.00%) Telecoms
10 2 (8.00%) Retail
10 2 (8.00%) iPhone

1st Line Support Technician
Top Related IT Skills in England by Category

For the 6 months to 31 July 2014, IT jobs across the England region that cited 1st Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (20.00%) MS Exchange
2 2 (8.00%) IIS
3 1 (4.00%) Exchange Server 2010
3 1 (4.00%) Exchange Server 2007
3 1 (4.00%) IBM Notes
Applications
1 12 (48.00%) MS Excel
2 3 (12.00%) MS Office
Business Applications
1 1 (4.00%) Dynamics AX
1 1 (4.00%) Agresso
Communications & Networking
1 2 (8.00%) TCP/IP
1 2 (8.00%) DNS
2 1 (4.00%) Firewall
2 1 (4.00%) LAN
2 1 (4.00%) VoIP
2 1 (4.00%) WAN
Database & Business Intelligence
1 2 (8.00%) SQL Server
2 1 (4.00%) SQL Server 2008
General
1 3 (12.00%) Finance
2 2 (8.00%) Telecoms
2 2 (8.00%) Retail
3 1 (4.00%) Marketing
3 1 (4.00%) Advertising
Libraries, Frameworks & Software Standards
1 1 (4.00%) .NET
1 1 (4.00%) ASP.NET
Miscellaneous
1 3 (12.00%) Blackberry
2 2 (8.00%) Computer Science
2 2 (8.00%) iPhone
2 2 (8.00%) iPad
Operating Systems
1 10 (40.00%) Windows
2 4 (16.00%) Windows XP
2 4 (16.00%) Windows 7
3 3 (12.00%) Windows Server 2008
4 2 (8.00%) Windows Server 2003
5 1 (4.00%) Android
5 1 (4.00%) Windows Vista
5 1 (4.00%) Mac OS X
5 1 (4.00%) UNIX
5 1 (4.00%) Linux
5 1 (4.00%) Windows 2000
Processes & Methodologies
1 2 (8.00%) Project Management
1 2 (8.00%) Time Management
2 1 (4.00%) Android Development
2 1 (4.00%) Waterfall
2 1 (4.00%) Change Management
2 1 (4.00%) Unit Testing
2 1 (4.00%) E-Commerce
Programming Languages
1 4 (16.00%) SQL
2 1 (4.00%) C
Qualifications
1 7 (28.00%) Degree
2 5 (20.00%) MCP
3 4 (16.00%) MCSE
3 4 (16.00%) Microsoft Certification
4 1 (4.00%) Cisco Certification
4 1 (4.00%) HND
Quality Assurance & Compliance
1 8 (32.00%) SLA
2 1 (4.00%) QA
System Software
1 8 (32.00%) Active Directory
2 2 (8.00%) Hyper-V
3 1 (4.00%) XenServer
3 1 (4.00%) VMware ESXi
3 1 (4.00%) VMware Infrastructure
Systems Management
1 1 (4.00%) Backup Exec
Vendors
1 16 (64.00%) Microsoft
2 7 (28.00%) Citrix
3 6 (24.00%) VMware
4 2 (8.00%) Cisco
5 1 (4.00%) Symantec
5 1 (4.00%) Sophos
5 1 (4.00%) SonicWALL
5 1 (4.00%) Draytek
5 1 (4.00%) Lotus
5 1 (4.00%) Apple
5 1 (4.00%) HP
5 1 (4.00%) Dell
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