2nd Line Service Desk Analyst Jobs in the North West

Second Line Service Desk Analyst
England > North West

The median Second Line Service Desk Analyst salary in the North West is £30,000 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 283 292 324
Rank change year-on-year +9 +32 -75
Permanent jobs requiring a 2nd Line Service Desk Analyst 8 6 5
As % of all permanent jobs advertised in the North West 0.082% 0.075% 0.053%
As % of the Job Titles category 0.087% 0.084% 0.055%
Number of salaries quoted 8 6 2
10th Percentile £24,250 £28,500 £26,450
25th Percentile £27,063 £31,250 £26,750
Median annual salary (50th Percentile) £30,000 £32,217 £28,500
Median % change year-on-year -6.88% +13.04% +20.00%
75th Percentile £32,000 £33,750 £30,250
90th Percentile - - £30,550
England median annual salary £32,000 £31,934 £30,000
% change year-on-year +0.21% +6.45% +9.09%

All Permanent IT Job Vacancies
North West

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North West with a recognized job title 9,207 7,117 9,033
% of permanent jobs with a recognized job title 94.83% 89.21% 96.01%
Number of salaries quoted 7,087 4,116 5,478
10th Percentile £27,250 £30,000 £28,750
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +10.53%
75th Percentile £65,000 £69,000 £67,500
90th Percentile £78,750 £82,500 £82,500
England median annual salary £53,500 £60,899 £60,000
% change year-on-year -12.15% +1.50% +9.09%

2nd Line Service Desk Analyst
Job Vacancy Trend in the North West

Job postings that featured 2nd Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for 2nd Line Service Desk Analyst in the North West

2nd Line Service Desk Analyst
Salary Trend in the North West

3-month moving average salary quoted in jobs citing 2nd Line Service Desk Analyst in the North West.

Salary trend for 2nd Line Service Desk Analyst in the North West

2nd Line Service Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Service Desk Analyst within the North West region over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Lancashire - 8 £30,000 -
2nd Line Service Desk Analyst
England

2nd Line Service Desk Analyst Skill Set
Top 20 Co-occurring Skills and Capabilities in the North West

For the 6 months to 26 April 2024, 2nd Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring 2nd Line Service Desk Analyst in the job title.

1 5 (62.50%) SLA
2 4 (50.00%) Microsoft
2 4 (50.00%) Active Directory
2 4 (50.00%) Microsoft Office
2 4 (50.00%) ITIL
2 4 (50.00%) Windows
2 4 (50.00%) ITSM
2 4 (50.00%) Android
2 4 (50.00%) Microsoft 365
2 4 (50.00%) ServiceNow
2 4 (50.00%) ITIL Foundation Certificate
2 4 (50.00%) Social Skills
2 4 (50.00%) DNS
3 3 (37.50%) Degree
3 3 (37.50%) Microsoft Exchange
3 3 (37.50%) VoIP
3 3 (37.50%) TCP/IP
4 2 (25.00%) Customer Experience
4 2 (25.00%) Customer Service
5 1 (12.50%) E-Commerce

2nd Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (37.50%) Microsoft Exchange
Applications
1 4 (50.00%) Microsoft Office
Cloud Services
1 4 (50.00%) Microsoft 365
Communications & Networking
1 4 (50.00%) DNS
2 3 (37.50%) TCP/IP
2 3 (37.50%) VoIP
General
1 4 (50.00%) Social Skills
Operating Systems
1 4 (50.00%) Android
1 4 (50.00%) Windows
Processes & Methodologies
1 4 (50.00%) ITIL
1 4 (50.00%) ITSM
2 2 (25.00%) Customer Experience
2 2 (25.00%) Customer Service
3 1 (12.50%) E-Commerce
Qualifications
1 4 (50.00%) ITIL Foundation Certificate
2 3 (37.50%) Degree
Quality Assurance & Compliance
1 5 (62.50%) SLA
System Software
1 4 (50.00%) Active Directory
Vendors
1 4 (50.00%) Microsoft
1 4 (50.00%) ServiceNow