The table below looks at the statistics for ITSM skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 243 230 245
Rank change year-on-year
-13 +15
Permanent jobs citing ITSM 13 9 10
As % of all permanent IT jobs located in the North West 0.18% 0.13% 0.14%
As % of the Processes & Methodologies category 0.21% 0.17% 0.17%
Number of salaries quoted 8 5 4
Average salary £56,000 £30,000 £63,750
Average salary % change year-on-year
+86.66% -52.94%
90% offered a salary of more than £29,240 £27,000 £55,500
10% offered a salary of more than £72,200 £40,000 £66,750
UK excluding London average salary £39,500 £42,500 £40,000
% change year-on-year
-7.05% +6.25%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
6193 5371 5759
As % of all permanent IT jobs located in the North West 83.78% 79.32% 78.99%
Number of salaries quoted 5022 4552 4952
Average salary £40,000 £38,500 £37,500
Average salary % change year-on-year
+3.89% +2.66%
90% offered a salary of more than £27,500 £27,000 £27,000
10% offered a salary of more than £58,000 £57,500 £55,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

ITSM
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the North West region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North West

ITSM
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the North West region.

ITSM Salary Trend in the North West

ITSM
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing ITSM across the North West region over the 3 months to 18 September 2014.

ITSM Salary Histogram in the North West

ITSM
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the North West region over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -12 6 £53,500 +78.33%
Cheshire - 6 £56,000 - 1
Merseyside - 1 £16,200 -
ITSM
England

ITSM
Top 30 Related IT Skills in the North West

For the 6 months to 18 September 2014, IT jobs across the North West region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 32 (91.43%) Service Management
2 29 (82.86%) ITIL
3 14 (40.00%) Finance
4 9 (25.71%) Configuration Management
4 9 (25.71%) Problem Management
5 7 (20.00%) Advertising
5 7 (20.00%) Project Management
5 7 (20.00%) SLA
6 6 (17.14%) Change Management
6 6 (17.14%) Continuous Improvement
7 5 (14.29%) Service Delivery
7 5 (14.29%) ITIL Certification
8 4 (11.43%) SAN
8 4 (11.43%) Microsoft
8 4 (11.43%) SharePoint
8 4 (11.43%) Change Control
8 4 (11.43%) ITIL V3
8 4 (11.43%) NAS
8 4 (11.43%) Asset Management
9 3 (8.57%) Banking
9 3 (8.57%) Operations Management
9 3 (8.57%) SC Cleared
9 3 (8.57%) Security Cleared
9 3 (8.57%) Strategic Management
9 3 (8.57%) IBM Mainframe
9 3 (8.57%) LANDesk
9 3 (8.57%) Software Asset Management
9 3 (8.57%) Analytical Skills
9 3 (8.57%) IBM
9 3 (8.57%) CICS

ITSM
Top Related IT Skills in the North West by Category

For the 6 months to 18 September 2014, IT jobs across the North West region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 4 (11.43%) SharePoint
2 3 (8.57%) CICS
3 2 (5.71%) Lync
4 1 (2.86%) SharePoint Server
4 1 (2.86%) SharePoint 2010
4 1 (2.86%) Exchange Server 2010
4 1 (2.86%) Exchange Server 2007
4 1 (2.86%) SharePoint 2013
4 1 (2.86%) Exchange Server 2013
4 1 (2.86%) MS Exchange
4 1 (2.86%) Blackberry Enterprise Server
Applications
1 1 (2.86%) MS Excel
Business Applications
1 1 (2.86%) Dynamics CRM
Communications & Networking
1 4 (11.43%) SAN
1 4 (11.43%) NAS
2 2 (5.71%) Internet
2 2 (5.71%) Wireless
2 2 (5.71%) LAN
2 2 (5.71%) WAN
2 2 (5.71%) TCP/IP
2 2 (5.71%) DNS
3 1 (2.86%) IMAP
3 1 (2.86%) Wireless Security
3 1 (2.86%) SMTP
3 1 (2.86%) HTTP
3 1 (2.86%) Intranet
Database & Business Intelligence
1 1 (2.86%) Relational Database
1 1 (2.86%) MySQL
General
1 14 (40.00%) Finance
2 7 (20.00%) Advertising
3 3 (8.57%) Banking
4 2 (5.71%) Telecoms
5 1 (2.86%) Billing
5 1 (2.86%) Legal
Job Titles
1 11 (31.43%) Service Manager
2 7 (20.00%) Technical Manager
2 7 (20.00%) Analyst
3 4 (11.43%) Technical Services Manager
4 3 (8.57%) Configuration Manager
4 3 (8.57%) Technical Support
5 2 (5.71%) Architect
5 2 (5.71%) Service Analyst
5 2 (5.71%) Infrastructure Services Manager
5 2 (5.71%) Services Delivery Analyst
5 2 (5.71%) Support Manager
5 2 (5.71%) Change Analyst
5 2 (5.71%) Technical Support Manager
5 2 (5.71%) Infrastructure Manager
6 1 (2.86%) Problem Manager
6 1 (2.86%) Configuration Analyst
6 1 (2.86%) Business Project Manager
6 1 (2.86%) Business Manager
6 1 (2.86%) Applications Manager
6 1 (2.86%) Web Analyst
Miscellaneous
1 3 (8.57%) IBM Mainframe
1 3 (8.57%) Analytical Skills
1 3 (8.57%) GIS
1 3 (8.57%) Mainframe
2 2 (5.71%) CMDB
3 1 (2.86%) Open Source
3 1 (2.86%) Management Information System
3 1 (2.86%) Blackberry
Operating Systems
1 3 (8.57%) Linux
1 3 (8.57%) zOS
2 2 (5.71%) UNIX
2 2 (5.71%) Solaris
3 1 (2.86%) Windows Server 2008
3 1 (2.86%) Windows
Processes & Methodologies
1 32 (91.43%) Service Management
2 29 (82.86%) ITIL
3 9 (25.71%) Configuration Management
3 9 (25.71%) Problem Management
4 7 (20.00%) Project Management
5 6 (17.14%) Change Management
5 6 (17.14%) Continuous Improvement
6 5 (14.29%) Service Delivery
7 4 (11.43%) Change Control
7 4 (11.43%) ITIL V3
7 4 (11.43%) Asset Management
8 3 (8.57%) Operations Management
8 3 (8.57%) Strategic Management
8 3 (8.57%) Software Asset Management
8 3 (8.57%) PRINCE2
8 3 (8.57%) Process Management
9 2 (5.71%) E-Commerce
9 2 (5.71%) Business Development
9 2 (5.71%) Incident Management
9 2 (5.71%) Network Design
Programming Languages
1 3 (8.57%) SQL
2 1 (2.86%) Perl
2 1 (2.86%) PHP
Qualifications
1 5 (14.29%) ITIL Certification
2 3 (8.57%) SC Cleared
2 3 (8.57%) Security Cleared
3 2 (5.71%) Microsoft Certification
3 2 (5.71%) ITIL Foundation Certificate
4 1 (2.86%) VMware Certified Professional (VCP)
4 1 (2.86%) Degree
4 1 (2.86%) PRINCE2 Practitioner
4 1 (2.86%) CCIE
4 1 (2.86%) CCNP
4 1 (2.86%) Cisco Certification
4 1 (2.86%) HNC
4 1 (2.86%) MCSE
Quality Assurance & Compliance
1 7 (20.00%) SLA
System Software
1 2 (5.71%) VMware Infrastructure
2 1 (2.86%) Active Directory
2 1 (2.86%) VMware Workstation
Systems Management
1 1 (2.86%) Cisco UCCX
Vendors
1 4 (11.43%) Microsoft
2 3 (8.57%) LANDesk
2 3 (8.57%) IBM
3 2 (5.71%) VMware
3 2 (5.71%) Cisco
3 2 (5.71%) Capita
4 1 (2.86%) SolarWinds
4 1 (2.86%) ServiceNow
4 1 (2.86%) NetApp
4 1 (2.86%) Avaya
4 1 (2.86%) Citrix
4 1 (2.86%) Oracle