The first table below looks at the demand for ITSM skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 23 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the North West region.

Location
3 months to
23 Apr 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 221 231 221
Rank change year-on-year
+10 -10
Permanent jobs citing ITSM 32 24 22
As % of all permanent IT jobs located in the North West 0.44% 0.32% 0.31%
As % of the Processes & Methodologies category 0.54% 0.41% 0.41%
Number of salaries quoted 28 15 22
Average salary £38,500 £50,000 £63,250
Average salary % change year-on-year
-23.00% -20.94%
90% offered a salary of more than £25,850 £28,500 £35,000
10% offered a salary of more than £71,500 £62,000 £75,000
UK excluding London average salary £50,000 £47,500 £45,000
% change year-on-year
+5.26% +5.55%
Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5878 5789 5370
As % of all permanent IT jobs located in the North West 81.22% 78.24% 75.52%
Number of salaries quoted 4759 4778 4700
Average salary £40,000 £37,500 £36,750
Average salary % change year-on-year
+6.66% +2.04%
90% offered a salary of more than £26,500 £25,500 £25,000
10% offered a salary of more than £55,000 £55,000 £57,500
UK excluding London average salary £42,500 £40,000 £41,000
% change year-on-year
+6.25% -2.43%
ITSM
England

ITSM
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the North West region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North West

ITSM
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the North West region.

ITSM Salary Trend in the North West

ITSM
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing ITSM across the North West region over the 3 months to 23 April 2014.

ITSM Salary Histogram in the North West

ITSM
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the North West region over the 3 months to 23 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Manchester +13 17 £38,500 -3.75% 1
Merseyside -8 10 £70,750 +135.83%
Cheshire 0 4 £22,000 -56.00%
Lancashire +2 1 £40,000 -
ITSM
England

ITSM
Top 30 Related IT Skills in the North West

For the 6 months to 23 April 2014, IT jobs across the North West region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 55 (93.22%) ITIL
2 49 (83.05%) Service Management
3 23 (38.98%) Windows
4 18 (30.51%) SLA
4 18 (30.51%) Finance
5 17 (28.81%) Microsoft
6 12 (20.34%) Service Delivery
6 12 (20.34%) Problem Management
6 12 (20.34%) Windows 7
7 11 (18.64%) Active Directory
7 11 (18.64%) ITIL Certification
7 11 (18.64%) SharePoint
8 9 (15.25%) Telecoms
9 8 (13.56%) Degree
9 8 (13.56%) MS Excel
9 8 (13.56%) ITIL V3
10 7 (11.86%) UNIX
10 7 (11.86%) Project Management
11 6 (10.17%) Microsoft Certification
11 6 (10.17%) Windows XP
11 6 (10.17%) SCCM
11 6 (10.17%) Advertising
12 5 (8.47%) Oracle CRM
12 5 (8.47%) Blackberry
12 5 (8.47%) Dynamics CRM
12 5 (8.47%) CRM
12 5 (8.47%) HNC
12 5 (8.47%) Oracle
12 5 (8.47%) HP
12 5 (8.47%) Windows Server 2003

ITSM
Top Related IT Skills in the North West by Category

For the 6 months to 23 April 2014, IT jobs across the North West region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 11 (18.64%) SharePoint
2 4 (6.78%) CICS
3 2 (3.39%) Lync
3 2 (3.39%) Apache
4 1 (1.69%) IIS
4 1 (1.69%) MS Exchange
Applications
1 8 (13.56%) MS Excel
2 1 (1.69%) MS Office
Business Applications
1 5 (8.47%) Oracle CRM
1 5 (8.47%) Dynamics CRM
2 1 (1.69%) Remedy ITSM
Cloud Services
1 1 (1.69%) SaaS
Communications & Networking
1 4 (6.78%) LAN
1 4 (6.78%) WAN
1 4 (6.78%) SAN
2 2 (3.39%) iSCSI
2 2 (3.39%) NAS
2 2 (3.39%) DHCP
2 2 (3.39%) DNS
3 1 (1.69%) HTTP
3 1 (1.69%) TCP/IP
3 1 (1.69%) Wireless
3 1 (1.69%) Wireless Security
Database & Business Intelligence
1 2 (3.39%) MySQL
1 2 (3.39%) SQL Server
1 2 (3.39%) SQL Server 2008
Development Applications
1 1 (1.69%) Visual Studio
General
1 18 (30.51%) Finance
2 9 (15.25%) Telecoms
3 6 (10.17%) Advertising
4 1 (1.69%) Retail
4 1 (1.69%) Back Office
4 1 (1.69%) Legal
Job Titles
1 20 (33.90%) Analyst
2 13 (22.03%) Service Manager
3 9 (15.25%) Service Analyst
4 6 (10.17%) Support Analyst
4 6 (10.17%) Technical Support
4 6 (10.17%) Technical Manager
5 5 (8.47%) Service Desk Analyst
5 5 (8.47%) Technical Services Manager
5 5 (8.47%) 2nd Line Support
5 5 (8.47%) 3rd Line Support
6 4 (6.78%) IT Support
6 4 (6.78%) IT Auditor
6 4 (6.78%) Services Delivery Analyst
6 4 (6.78%) Auditor
7 3 (5.08%) Senior Service Manager
7 3 (5.08%) Lead Architect
7 3 (5.08%) Problem Analyst
7 3 (5.08%) IT Support Technician
7 3 (5.08%) Senior Manager
7 3 (5.08%) Support Technician
Libraries, Frameworks & Software Standards
1 2 (3.39%) HTML
1 2 (3.39%) CSS
Miscellaneous
1 5 (8.47%) Blackberry
2 4 (6.78%) Mainframe
2 4 (6.78%) IBM Mainframe
Operating Systems
1 23 (38.98%) Windows
2 12 (20.34%) Windows 7
3 7 (11.86%) UNIX
4 6 (10.17%) Windows XP
5 5 (8.47%) Windows Server 2008
5 5 (8.47%) Windows Server 2003
5 5 (8.47%) Windows Server 2012
6 4 (6.78%) zOS
7 3 (5.08%) Linux
8 2 (3.39%) Debian
Processes & Methodologies
1 55 (93.22%) ITIL
2 49 (83.05%) Service Management
3 12 (20.34%) Service Delivery
3 12 (20.34%) Problem Management
4 8 (13.56%) ITIL V3
5 7 (11.86%) Project Management
6 5 (8.47%) CRM
7 4 (6.78%) E-Commerce
7 4 (6.78%) Systems Analysis
7 4 (6.78%) Root Cause Analysis
8 3 (5.08%) Web Development
8 3 (5.08%) Migration
8 3 (5.08%) Stakeholder Management
8 3 (5.08%) Business Analysis
8 3 (5.08%) PRINCE2
8 3 (5.08%) Change Management
9 2 (3.39%) Risk Management
9 2 (3.39%) Strategic Planning
9 2 (3.39%) Project Planning
10 1 (1.69%) Workflow
Programming Languages
1 4 (6.78%) SQL
2 3 (5.08%) Perl
3 2 (3.39%) JavaScript
3 2 (3.39%) VBScript
3 2 (3.39%) PowerShell
4 1 (1.69%) C#
4 1 (1.69%) PHP
Qualifications
1 11 (18.64%) ITIL Certification
2 8 (13.56%) Degree
3 6 (10.17%) Microsoft Certification
4 5 (8.47%) HNC
5 4 (6.78%) CISA
6 3 (5.08%) VMware Certified Professional (VCP)
6 3 (5.08%) MCITP
6 3 (5.08%) MCSE
6 3 (5.08%) MCSA
6 3 (5.08%) MCP
7 2 (3.39%) Security Cleared
8 1 (1.69%) PRINCE2 Certification
8 1 (1.69%) SC Cleared
8 1 (1.69%) CCIE
8 1 (1.69%) CCNP
8 1 (1.69%) ISEB
8 1 (1.69%) Cisco Certification
Quality Assurance & Compliance
1 18 (30.51%) SLA
2 1 (1.69%) COBIT
System Software
1 11 (18.64%) Active Directory
2 5 (8.47%) Hyper-V
3 2 (3.39%) vSphere
3 2 (3.39%) VMware ESXi
3 2 (3.39%) vCloud
3 2 (3.39%) Squid
4 1 (1.69%) VMware Infrastructure
4 1 (1.69%) VMware Workstation
4 1 (1.69%) XenDesktop
Systems Management
1 6 (10.17%) SCCM
2 2 (3.39%) Backup Exec
2 2 (3.39%) WSUS
3 1 (1.69%) SCOM
3 1 (1.69%) Cisco UCCX
Vendors
1 17 (28.81%) Microsoft
2 5 (8.47%) HP
2 5 (8.47%) Oracle
3 4 (6.78%) IBM
3 4 (6.78%) ServiceNow
4 3 (5.08%) VMware
4 3 (5.08%) Citrix
5 2 (3.39%) Red Hat
5 2 (3.39%) Symantec
5 2 (3.39%) EMC
5 2 (3.39%) ProCurve
5 2 (3.39%) Facebook
5 2 (3.39%) Twitter
6 1 (1.69%) Cisco
6 1 (1.69%) Remedy
6 1 (1.69%) NetApp
Cheshire
IT HR
Salary: Based on experience
Posted: 21 days ago
Manchester, Lancashire
Outsourcery Hosting Ltd
Salary: From £23,000 to £27,000 per annum plus Bonus, Pension and Benefits.
Posted: 26 days ago
Manchester, UK, United Kingdom
Outsourcery
Salary: £20,000 - £30,000 per year
Posted: 30+ days ago