The table below looks at the statistics for ITSM skills in IT jobs advertised for the North West region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 27 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
27 May 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 170 189 228
Rank change year-on-year
+19 +39
Permanent jobs citing ITSM 58 58 25
As % of all permanent IT jobs located in the North West 1.04% 0.95% 0.37%
As % of the Processes & Methodologies category 1.22% 1.08% 0.43%
Number of salaries quoted 44 38 19
Median salary £42,500 £48,750 £40,000
Median salary % change year-on-year
-12.82% +21.87%
90% offered a salary of more than £28,000 £33,700 £29,500
10% offered a salary of more than £74,250 £106,500 £71,500
UK excluding London median salary £43,500 £45,000 £50,000
% change year-on-year
-3.33% -10.00%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
4772 5386 5843
As % of all permanent IT jobs located in the North West 85.92% 88.32% 85.37%
Number of salaries quoted 4043 4300 4701
Median salary £42,500 £40,000 £39,000
Median salary % change year-on-year
+6.25% +2.56%
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £60,000 £55,500 £57,500
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North West

ITSM
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the North West region.

ITSM Salary Trend in the North West

ITSM
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing ITSM across the North West region over the 3 months to 27 May 2016.

ITSM Salary Histogram in the North West

ITSM
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the North West region over the 3 months to 27 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +13 36 £42,500 -10.52% 6
Cheshire +25 14 £28,000 -34.11% 3
Cumbria -2 6 £50,000 -50.00%
Lancashire +8 2 £45,000 - 1
ITSM
England

ITSM
Top 30 Related IT Skills in the North West

For the 6 months to 27 May 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for ITSM.

1 103 (82.40%) ITIL
2 95 (76.00%) Service Management
3 59 (47.20%) Finance
4 54 (43.20%) Service Delivery
5 35 (28.00%) Banking
6 25 (20.00%) SLA
6 25 (20.00%) Active Directory
7 22 (17.60%) Windows
7 22 (17.60%) Stakeholder Management
8 21 (16.80%) ITIL V3
9 20 (16.00%) Project Management
10 19 (15.20%) Performance Monitoring
11 18 (14.40%) Service Design
12 16 (12.80%) Analytical Skills
12 16 (12.80%) Problem Management
12 16 (12.80%) Change Management
12 16 (12.80%) Law
13 15 (12.00%) ISEB
13 15 (12.00%) Continuous Improvement
14 14 (11.20%) Critical Success Factor
14 14 (11.20%) Windows Server
14 14 (11.20%) SQL
15 13 (10.40%) .NET
15 13 (10.40%) ITIL Certification
15 13 (10.40%) Data Centre
15 13 (10.40%) Performance Management
15 13 (10.40%) Business Development
16 12 (9.60%) Supplier Management
16 12 (9.60%) IIS
17 11 (8.80%) Validation

ITSM
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (9.60%) IIS
2 8 (6.40%) MS Exchange
3 7 (5.60%) Exchange Server 2010
Applications
1 9 (7.20%) MS Excel
2 8 (6.40%) MS PowerPoint
3 4 (3.20%) MS Office
Business Applications
1 1 (0.80%) Remedy ITSM
Communications & Networking
1 8 (6.40%) SMS
2 2 (1.60%) TCP/IP
3 1 (0.80%) HTTP
3 1 (0.80%) NAS
3 1 (0.80%) SAN
Database & Business Intelligence
1 9 (7.20%) SQL Server
1 9 (7.20%) SQL Server Reporting Services
2 5 (4.00%) Relational Database
2 5 (4.00%) SQL Server Integration Services
3 4 (3.20%) Oracle Database
Development Applications
1 8 (6.40%) Team Foundation Server
2 2 (1.60%) MSI
2 2 (1.60%) WiX
General
1 59 (47.20%) Finance
2 35 (28.00%) Banking
3 16 (12.80%) Law
4 10 (8.00%) Retail
5 5 (4.00%) Manufacturing
6 4 (3.20%) Investment Banking
6 4 (3.20%) Legal
7 2 (1.60%) Marketing
Job Titles
1 31 (24.80%) Service Manager
2 30 (24.00%) Analyst
3 15 (12.00%) Delivery Manager
3 15 (12.00%) Services Delivery Manager
4 12 (9.60%) Applications Support
4 12 (9.60%) Applications Support Analyst
4 12 (9.60%) Support Analyst
4 12 (9.60%) Team Leader
5 10 (8.00%) IT Manager
6 9 (7.20%) Developer
6 9 (7.20%) Service Analyst
7 8 (6.40%) Architect
7 8 (6.40%) IT Services Manager
7 8 (6.40%) Software Analyst
7 8 (6.40%) Transition Manager
8 7 (5.60%) ITIL Manager
8 7 (5.60%) Report Analyst
8 7 (5.60%) Service Desk Team Leader
9 6 (4.80%) Information Analyst
9 6 (4.80%) Service Management Analyst
Libraries, Frameworks & Software Standards
1 13 (10.40%) .NET
2 8 (6.40%) Flash
3 5 (4.00%) Web Services
3 5 (4.00%) XML
3 5 (4.00%) XSLT
4 4 (3.20%) .NET Framework
5 1 (0.80%) Java EE
5 1 (0.80%) Software Packaging
Miscellaneous
1 16 (12.80%) Analytical Skills
2 13 (10.40%) Data Centre
3 10 (8.00%) Statistics
4 9 (7.20%) Enterprise Software
5 8 (6.40%) Management Information System
6 5 (4.00%) Life Science
7 4 (3.20%) Mobile Computing
8 3 (2.40%) FMCG
9 2 (1.60%) Data Protection Act
9 2 (1.60%) Freedom of Information
9 2 (1.60%) Freedom of Information Act
9 2 (1.60%) Health Informatics
9 2 (1.60%) Informatics
10 1 (0.80%) Computer Science
10 1 (0.80%) IVR
10 1 (0.80%) Mainframe
10 1 (0.80%) NHS
10 1 (0.80%) Replication
Operating Systems
1 22 (17.60%) Windows
2 14 (11.20%) Windows Server
3 7 (5.60%) Windows Server 2003
3 7 (5.60%) Windows Server 2008
4 6 (4.80%) Windows 7
5 2 (1.60%) Unix
6 1 (0.80%) Windows 2000
6 1 (0.80%) Windows 8
6 1 (0.80%) Windows XP
Processes & Methodologies
1 103 (82.40%) ITIL
2 95 (76.00%) Service Management
3 54 (43.20%) Service Delivery
4 22 (17.60%) Stakeholder Management
5 21 (16.80%) ITIL V3
6 20 (16.00%) Project Management
7 19 (15.20%) Performance Monitoring
8 18 (14.40%) Service Design
9 16 (12.80%) Change Management
9 16 (12.80%) Problem Management
10 15 (12.00%) Continuous Improvement
11 14 (11.20%) Critical Success Factor
12 13 (10.40%) Business Development
12 13 (10.40%) Performance Management
13 12 (9.60%) Supplier Management
14 11 (8.80%) Configuration Management
14 11 (8.80%) Mentoring
14 11 (8.80%) Risk Management
14 11 (8.80%) Validation
15 10 (8.00%) CRM
Programming Languages
1 14 (11.20%) SQL
2 9 (7.20%) PowerShell
2 9 (7.20%) T-SQL
3 7 (5.60%) Java
4 5 (4.00%) XPath
5 4 (3.20%) C#
6 1 (0.80%) VBA
Qualifications
1 15 (12.00%) ISEB
2 13 (10.40%) ITIL Certification
3 10 (8.00%) Degree
4 7 (5.60%) SC Cleared
4 7 (5.60%) Security Cleared
5 4 (3.20%) CISM
6 2 (1.60%) CISA
6 2 (1.60%) CISSP
Quality Assurance & Compliance
1 25 (20.00%) SLA
2 5 (4.00%) Data Quality
2 5 (4.00%) ISO/IEC 27001
3 2 (1.60%) ISO 9001
3 2 (1.60%) PCI DSS
4 1 (0.80%) ISO27002
System Software
1 25 (20.00%) Active Directory
2 7 (5.60%) XenDesktop
Systems Management
1 9 (7.20%) WMI
Vendors
1 10 (8.00%) Cadence
2 9 (7.20%) iManage
2 9 (7.20%) Microsoft
2 9 (7.20%) Oracle
3 7 (5.60%) Citrix
4 5 (4.00%) IBM
5 1 (0.80%) BMC
5 1 (0.80%) Cisco
5 1 (0.80%) Remedy
5 1 (0.80%) ServiceNow
5 1 (0.80%) VMware
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