The table below looks at the statistics for ITSM skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 244 237 239
Rank change year-on-year
-7 +2
Permanent jobs citing ITSM 10 9 14
As % of all permanent IT jobs located in the North West 0.14% 0.13% 0.19%
As % of the Processes & Methodologies category 0.16% 0.17% 0.24%
Number of salaries quoted 5 5 5
Average salary £54,750 £30,000 £62,500
Average salary % change year-on-year
+82.50% -52.00%
90% offered a salary of more than £31,100 £27,000 £31,200
10% offered a salary of more than £60,500 £40,000 £66,500
UK excluding London average salary £39,000 £42,500 £40,000
% change year-on-year
-8.23% +6.25%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
6178 5330 5730
As % of all permanent IT jobs located in the North West 84.35% 79.56% 79.19%
Number of salaries quoted 5091 4475 4898
Average salary £40,000 £38,500 £37,500
Average salary % change year-on-year
+3.89% +2.66%
90% offered a salary of more than £27,500 £27,000 £27,000
10% offered a salary of more than £60,000 £55,500 £55,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

ITSM
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the North West region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North West

ITSM
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the North West region.

ITSM Salary Trend in the North West

ITSM
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing ITSM across the North West region over the 3 months to 1 October 2014.

ITSM Salary Histogram in the North West

ITSM
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the North West region over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire - 6 £56,000 -
Manchester -18 3 £49,750 +65.83% 2
Merseyside - 1 £16,200 - 2
ITSM
England

ITSM
Top 30 Related IT Skills in the North West

For the 6 months to 1 October 2014, IT jobs across the North West region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 27 (90.00%) Service Management
2 24 (80.00%) ITIL
3 12 (40.00%) Finance
4 9 (30.00%) Configuration Management
5 8 (26.67%) Problem Management
6 7 (23.33%) Project Management
7 6 (20.00%) Advertising
7 6 (20.00%) Continuous Improvement
8 5 (16.67%) Change Management
8 5 (16.67%) SLA
9 4 (13.33%) SAN
9 4 (13.33%) Asset Management
9 4 (13.33%) Change Control
9 4 (13.33%) ITIL V3
9 4 (13.33%) NAS
10 3 (10.00%) LANDesk
10 3 (10.00%) Operations Management
10 3 (10.00%) Banking
10 3 (10.00%) Strategic Management
10 3 (10.00%) SC Cleared
10 3 (10.00%) Security Cleared
10 3 (10.00%) Software Asset Management
10 3 (10.00%) Analytical Skills
10 3 (10.00%) Process Management
10 3 (10.00%) GIS
10 3 (10.00%) Service Delivery
10 3 (10.00%) Microsoft
10 3 (10.00%) PRINCE2
10 3 (10.00%) SharePoint
11 2 (6.67%) UNIX

ITSM
Top Related IT Skills in the North West by Category

For the 6 months to 1 October 2014, IT jobs across the North West region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 3 (10.00%) SharePoint
2 2 (6.67%) CICS
3 1 (3.33%) Exchange Server 2007
3 1 (3.33%) SharePoint 2010
3 1 (3.33%) Lync
3 1 (3.33%) Exchange Server 2010
3 1 (3.33%) SharePoint Server
3 1 (3.33%) SharePoint 2013
3 1 (3.33%) Exchange Server 2013
3 1 (3.33%) Blackberry Enterprise Server
3 1 (3.33%) MS Exchange
Applications
1 1 (3.33%) MS Excel
Business Applications
1 1 (3.33%) Dynamics CRM
Communications & Networking
1 4 (13.33%) SAN
1 4 (13.33%) NAS
2 2 (6.67%) LAN
2 2 (6.67%) WAN
2 2 (6.67%) DNS
2 2 (6.67%) Internet
3 1 (3.33%) IMAP
3 1 (3.33%) Wireless
3 1 (3.33%) Intranet
3 1 (3.33%) SMTP
3 1 (3.33%) HTTP
3 1 (3.33%) TCP/IP
Database & Business Intelligence
1 1 (3.33%) Relational Database
1 1 (3.33%) MySQL
General
1 12 (40.00%) Finance
2 6 (20.00%) Advertising
3 3 (10.00%) Banking
4 2 (6.67%) Telecoms
5 1 (3.33%) Legal
5 1 (3.33%) Billing
Job Titles
1 10 (33.33%) Service Manager
2 6 (20.00%) Technical Manager
3 5 (16.67%) Analyst
4 3 (10.00%) Technical Services Manager
4 3 (10.00%) Technical Support
4 3 (10.00%) Configuration Manager
5 2 (6.67%) Architect
5 2 (6.67%) Change Analyst
5 2 (6.67%) Technical Support Manager
5 2 (6.67%) Infrastructure Manager
5 2 (6.67%) Support Manager
5 2 (6.67%) Infrastructure Services Manager
6 1 (3.33%) Lead Architect
6 1 (3.33%) Head of Infrastructure
6 1 (3.33%) Development Analyst
6 1 (3.33%) Development Support Analyst
6 1 (3.33%) Applications Manager
6 1 (3.33%) Web Analyst
6 1 (3.33%) Head of IT
6 1 (3.33%) Applications Project Manager
Miscellaneous
1 3 (10.00%) Analytical Skills
1 3 (10.00%) GIS
2 2 (6.67%) Mainframe
2 2 (6.67%) IBM Mainframe
2 2 (6.67%) CMDB
3 1 (3.33%) Open Source
3 1 (3.33%) Blackberry
3 1 (3.33%) Management Information System
Operating Systems
1 2 (6.67%) UNIX
1 2 (6.67%) Solaris
1 2 (6.67%) Linux
1 2 (6.67%) zOS
2 1 (3.33%) Windows Server 2008
2 1 (3.33%) Windows
Processes & Methodologies
1 27 (90.00%) Service Management
2 24 (80.00%) ITIL
3 9 (30.00%) Configuration Management
4 8 (26.67%) Problem Management
5 7 (23.33%) Project Management
6 6 (20.00%) Continuous Improvement
7 5 (16.67%) Change Management
8 4 (13.33%) Asset Management
8 4 (13.33%) Change Control
8 4 (13.33%) ITIL V3
9 3 (10.00%) Operations Management
9 3 (10.00%) Strategic Management
9 3 (10.00%) Software Asset Management
9 3 (10.00%) Process Management
9 3 (10.00%) Service Delivery
9 3 (10.00%) PRINCE2
10 2 (6.67%) Business Development
10 2 (6.67%) Incident Management
10 2 (6.67%) Network Design
10 2 (6.67%) Systems Analysis
Programming Languages
1 2 (6.67%) SQL
Qualifications
1 3 (10.00%) SC Cleared
1 3 (10.00%) Security Cleared
2 2 (6.67%) ITIL Certification
2 2 (6.67%) ITIL Foundation Certificate
3 1 (3.33%) Degree
3 1 (3.33%) PRINCE2 Practitioner
3 1 (3.33%) Microsoft Certification
3 1 (3.33%) HNC
Quality Assurance & Compliance
1 5 (16.67%) SLA
System Software
1 1 (3.33%) VMware Infrastructure
Vendors
1 3 (10.00%) LANDesk
1 3 (10.00%) Microsoft
2 2 (6.67%) IBM
2 2 (6.67%) Capita
3 1 (3.33%) SolarWinds
3 1 (3.33%) ServiceNow
3 1 (3.33%) VMware
3 1 (3.33%) Cisco
3 1 (3.33%) Avaya
3 1 (3.33%) Citrix
3 1 (3.33%) Oracle
Manchester, Lancashire
Ampersand Consulting
Salary: £30000 per annum + Benefits
Posted: 16 hours ago
Liverpool, Merseyside
Spring Technology
Salary: £18000 - £20000 per annum + Amazing Benefits
Posted: Yesterday
Liverpool, Merseyside
4it Recruitment Ltd
Salary: Up to £20k
Posted: Yesterday
Wigan, Lancashire
Greywood Associates Limited
Salary: £25000 - £30000 per annum + bens
Posted: Yesterday