The table below looks at the statistics for ITSM skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 200 207 211
Rank change year-on-year
+7 +4
Permanent jobs citing ITSM 44 43 32
As % of all permanent IT jobs located in the North West 0.77% 0.62% 0.49%
As % of the Processes & Methodologies category 0.89% 0.73% 0.58%
Number of salaries quoted 26 40 27
Average salary £33,500 £38,250 £33,000
Average salary % change year-on-year
-12.41% +15.90%
90% offered a salary of more than £22,500 £22,000 £19,900
10% offered a salary of more than £75,000 £41,150 £62,500
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
4922 5912 5538
As % of all permanent IT jobs located in the North West 86.40% 85.56% 84.58%
Number of salaries quoted 4080 5013 4633
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £28,500 £27,500 £27,500
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

ITSM
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the North West region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North West

ITSM
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the North West region.

ITSM Salary Trend in the North West

ITSM
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing ITSM across the North West region over the 3 months to 5 February 2016.

ITSM Salary Histogram in the North West

ITSM
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the North West region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +14 21 £32,500 -19.05% 5
Merseyside +8 16 £35,000 +2.94% 3
Cheshire +10 7 - - 1
ITSM
England

ITSM
Top 30 Related IT Skills in the North West

For the 6 months to 5 February 2016, IT jobs across the North West region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 74 (94.87%) Service Management
2 50 (64.10%) ITIL
3 33 (42.31%) Finance
4 23 (29.49%) Change Management
5 18 (23.08%) Banking
6 16 (20.51%) Supplier Management
6 16 (20.51%) Management Information System
7 15 (19.23%) Service Delivery
7 15 (19.23%) SQL
8 14 (17.95%) Problem Management
9 13 (16.67%) Risk Management
10 12 (15.38%) Incident Management
10 12 (15.38%) ITIL V3
11 11 (14.10%) Project Governance
11 11 (14.10%) Analytical Skills
11 11 (14.10%) SLA
12 10 (12.82%) MS Excel
12 10 (12.82%) Oracle
12 10 (12.82%) SQL Server
12 10 (12.82%) Project Management
12 10 (12.82%) Microsoft
12 10 (12.82%) Investment Banking
13 9 (11.54%) Performance Management
14 8 (10.26%) ISEB
14 8 (10.26%) Windows
14 8 (10.26%) Stakeholder Management
14 8 (10.26%) Law
14 8 (10.26%) Degree
15 7 (8.97%) Configuration Management
16 6 (7.69%) PRINCE2

ITSM
Top Related IT Skills in the North West by Category

For the 6 months to 5 February 2016, IT jobs across the North West region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 4 (5.13%) SharePoint
2 3 (3.85%) IIS
2 3 (3.85%) MS Exchange
3 2 (2.56%) Exchange Server 2007
3 2 (2.56%) SharePoint Server
4 1 (1.28%) BizTalk Server
Applications
1 10 (12.82%) MS Excel
2 2 (2.56%) MS Office
Business Applications
1 4 (5.13%) assyst
1 4 (5.13%) Remedy ITSM
2 3 (3.85%) Dynamics CRM
3 1 (1.28%) Dynamics AX
3 1 (1.28%) Maximo
3 1 (1.28%) Oracle Applications
Cloud Services
1 2 (2.56%) Office 365
Communications & Networking
1 4 (5.13%) Firewall
1 4 (5.13%) TCP/IP
2 2 (2.56%) NAS
2 2 (2.56%) SAN
3 1 (1.28%) DHCP
3 1 (1.28%) DNS
3 1 (1.28%) LAN
3 1 (1.28%) Wi-Fi
Database & Business Intelligence
1 10 (12.82%) SQL Server
2 3 (3.85%) Crystal Reports
2 3 (3.85%) Oracle Database
2 3 (3.85%) Relational Database
3 2 (2.56%) MySQL
3 2 (2.56%) SQL Server 2008
4 1 (1.28%) SQL Server Integration Services
Development Applications
1 5 (6.41%) Team Foundation Server
General
1 33 (42.31%) Finance
2 18 (23.08%) Banking
3 10 (12.82%) Investment Banking
4 8 (10.26%) Law
5 6 (7.69%) Manufacturing
6 2 (2.56%) Retail
Job Titles
1 16 (20.51%) Analyst
2 11 (14.10%) Business Manager
3 10 (12.82%) Applications Manager
4 9 (11.54%) Applications Support
4 9 (11.54%) ITIL Manager
4 9 (11.54%) Service Manager
5 6 (7.69%) Applications Support Manager
5 6 (7.69%) Information Analyst
5 6 (7.69%) ITIL Service Manager
5 6 (7.69%) MI Analyst
5 6 (7.69%) Report Analyst
5 6 (7.69%) Service Analyst
5 6 (7.69%) Support Manager
5 6 (7.69%) Transition Manager
6 5 (6.41%) Administrator
6 5 (6.41%) Performance Analyst
6 5 (6.41%) Service Desk Team Leader
6 5 (6.41%) Service Management Analyst
6 5 (6.41%) Stakeholder Manager
6 5 (6.41%) Team Leader
Libraries, Frameworks & Software Standards
1 5 (6.41%) .NET
2 3 (3.85%) Software Packaging
3 2 (2.56%) Web Services
4 1 (1.28%) XML
4 1 (1.28%) XSLT
Miscellaneous
1 16 (20.51%) Management Information System
2 11 (14.10%) Analytical Skills
3 6 (7.69%) Life Science
4 5 (6.41%) Data Centre
5 2 (2.56%) Statistics
6 1 (1.28%) Client/Server
6 1 (1.28%) Enterprise Software
6 1 (1.28%) FMCG
6 1 (1.28%) Video Conferencing
Operating Systems
1 8 (10.26%) Windows
2 4 (5.13%) Linux
2 4 (5.13%) Unix
3 3 (3.85%) Solaris
4 2 (2.56%) Windows Server 2008
5 1 (1.28%) Windows 10
5 1 (1.28%) Windows 7
5 1 (1.28%) Windows 8
Processes & Methodologies
1 74 (94.87%) Service Management
2 50 (64.10%) ITIL
3 23 (29.49%) Change Management
4 16 (20.51%) Supplier Management
5 15 (19.23%) Service Delivery
6 14 (17.95%) Problem Management
7 13 (16.67%) Risk Management
8 12 (15.38%) Incident Management
8 12 (15.38%) ITIL V3
9 11 (14.10%) Project Governance
10 10 (12.82%) Project Management
11 9 (11.54%) Performance Management
12 8 (10.26%) Stakeholder Management
13 7 (8.97%) Configuration Management
14 6 (7.69%) Business Development
14 6 (7.69%) Performance Improvement
14 6 (7.69%) Presales
14 6 (7.69%) PRINCE2
14 6 (7.69%) Transition Management
14 6 (7.69%) Validation
Programming Languages
1 15 (19.23%) SQL
2 5 (6.41%) Java
2 5 (6.41%) T-SQL
3 2 (2.56%) Lua
4 1 (1.28%) C
4 1 (1.28%) C#
4 1 (1.28%) PowerShell
4 1 (1.28%) VBScript
4 1 (1.28%) XPath
Qualifications
1 8 (10.26%) Degree
1 8 (10.26%) ISEB
2 5 (6.41%) ITIL Certification
3 2 (2.56%) HNC
3 2 (2.56%) Microsoft Certification
4 1 (1.28%) ITIL Foundation Certificate
4 1 (1.28%) Security Cleared
Quality Assurance & Compliance
1 11 (14.10%) SLA
2 2 (2.56%) ISO/IEC 27001
3 1 (1.28%) Data Quality
System Software
1 5 (6.41%) Active Directory
Systems Management
1 3 (3.85%) SCCM
2 2 (2.56%) SCVMM
Vendors
1 10 (12.82%) Microsoft
1 10 (12.82%) Oracle
2 4 (5.13%) Remedy
2 4 (5.13%) ServiceNow
3 2 (2.56%) BMC
3 2 (2.56%) Cadence
3 2 (2.56%) Citrix
3 2 (2.56%) IBM
3 2 (2.56%) VMware
4 1 (1.28%) Hitachi
4 1 (1.28%) HP
4 1 (1.28%) iManage
4 1 (1.28%) SAP
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