The table below looks at the statistics for ITSM skills in IT jobs advertised for the North West region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 26 June 2016 with a comparison to the same period over the previous 2 years.

3 months to
26 Jun 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 174 214 233
Rank change year-on-year
+40 +19
Permanent jobs citing ITSM 60 43 24
As % of all permanent IT jobs located in the North West 1.08% 0.67% 0.34%
As % of the Processes & Methodologies category 1.25% 0.76% 0.40%
Number of salaries quoted 49 26 18
Median salary £42,500 £47,500 £49,000
Median salary % change year-on-year
-10.52% -3.06%
90% offered a salary of more than £28,000 £32,500 £29,250
10% offered a salary of more than £68,000 £110,000 £72,500
UK excluding London median salary £42,500 £42,500 £45,000
% change year-on-year
- -5.55%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
4806 5642 6036
As % of all permanent IT jobs located in the North West 86.83% 88.29% 85.33%
Number of salaries quoted 4065 4585 4819
Median salary £42,500 £40,000 £39,000
Median salary % change year-on-year
+6.25% +2.56%
90% offered a salary of more than £28,000 £27,500 £27,000
10% offered a salary of more than £62,500 £57,000 £60,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North West

ITSM
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the North West region.

ITSM Salary Trend in the North West

ITSM
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing ITSM across the North West region over the 3 months to 26 June 2016.

ITSM Salary Histogram in the North West

ITSM
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the North West region over the 3 months to 26 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +14 31 £42,500 -10.52% 6
Cheshire +38 16 £30,000 -14.28% 1
Lancashire - 9 £42,500 - 1
Cumbria +6 4 £51,250 -35.93%
ITSM
England

ITSM
Top 30 Related IT Skills in the North West

For the 6 months to 26 June 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for ITSM.

1 113 (80.14%) ITIL
2 98 (69.50%) Service Management
3 66 (46.81%) Finance
4 58 (41.13%) Service Delivery
5 37 (26.24%) Banking
6 29 (20.57%) Active Directory
6 29 (20.57%) Windows
7 26 (18.44%) Stakeholder Management
8 24 (17.02%) SLA
8 24 (17.02%) ITIL V3
9 21 (14.89%) Service Design
10 19 (13.48%) Continuous Improvement
10 19 (13.48%) Performance Monitoring
10 19 (13.48%) Project Management
11 18 (12.77%) Analytical Skills
12 17 (12.06%) CRM
12 17 (12.06%) Windows Server
13 16 (11.35%) .NET
13 16 (11.35%) Data Centre
13 16 (11.35%) Problem Management
14 15 (10.64%) SQL
15 14 (9.93%) Change Management
15 14 (9.93%) Law
15 14 (9.93%) IIS
15 14 (9.93%) Critical Success Factor
16 13 (9.22%) Performance Management
16 13 (9.22%) Microsoft
17 12 (8.51%) ITIL Certification
17 12 (8.51%) ISEB
17 12 (8.51%) Validation

ITSM
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (9.93%) IIS
2 7 (4.96%) Exchange Server 2010
2 7 (4.96%) MS Exchange
3 2 (1.42%) Apache
3 2 (1.42%) nginx
Applications
1 8 (5.67%) MS Excel
1 8 (5.67%) MS PowerPoint
2 5 (3.55%) MS Office
Business Applications
1 3 (2.13%) Remedy ITSM
Cloud Services
1 2 (1.42%) Amazon AWS
1 2 (1.42%) Cloud Computing
Communications & Networking
1 8 (5.67%) SMS
2 3 (2.13%) HTTP
3 2 (1.42%) DNS
3 2 (1.42%) SSL
4 1 (0.71%) NAS
4 1 (0.71%) Remote Desktop
4 1 (0.71%) SAN
4 1 (0.71%) TCP/IP
4 1 (0.71%) VPN
Database & Business Intelligence
1 11 (7.80%) SQL Server Reporting Services
2 10 (7.09%) SQL Server
3 5 (3.55%) Oracle Database
3 5 (3.55%) Relational Database
3 5 (3.55%) SQL Server Integration Services
4 2 (1.42%) MySQL
Development Applications
1 7 (4.96%) Team Foundation Server
2 2 (1.42%) Git (software)
2 2 (1.42%) MSI
2 2 (1.42%) WiX
General
1 66 (46.81%) Finance
2 37 (26.24%) Banking
3 14 (9.93%) Law
4 10 (7.09%) Retail
5 4 (2.84%) Investment Banking
5 4 (2.84%) Legal
6 3 (2.13%) Manufacturing
7 2 (1.42%) Marketing
Job Titles
1 38 (26.95%) Service Manager
2 34 (24.11%) Analyst
3 16 (11.35%) IT Manager
4 15 (10.64%) Delivery Manager
4 15 (10.64%) Services Delivery Manager
5 14 (9.93%) Applications Support
5 14 (9.93%) Applications Support Analyst
5 14 (9.93%) Architect
5 14 (9.93%) IT Services Manager
5 14 (9.93%) Support Analyst
6 11 (7.80%) ITIL Manager
7 10 (7.09%) Developer
7 10 (7.09%) Service Analyst
8 9 (6.38%) Team Leader
9 8 (5.67%) IT Support
9 8 (5.67%) Software Analyst
10 7 (4.96%) Report Analyst
10 7 (4.96%) Service Management Analyst
11 6 (4.26%) Information Analyst
11 6 (4.26%) MI Analyst
Libraries, Frameworks & Software Standards
1 16 (11.35%) .NET
2 10 (7.09%) Web Services
3 8 (5.67%) Flash
4 7 (4.96%) XML
5 6 (4.26%) .NET Framework
6 5 (3.55%) XSLT
7 2 (1.42%) Java EE
7 2 (1.42%) LAMP
7 2 (1.42%) LEMP Stack
Miscellaneous
1 18 (12.77%) Analytical Skills
2 16 (11.35%) Data Centre
3 12 (8.51%) Enterprise Software
4 10 (7.09%) Statistics
5 8 (5.67%) Management Information System
6 4 (2.84%) Mobile Computing
7 3 (2.13%) FMCG
7 3 (2.13%) Life Science
8 2 (1.42%) Contactless
8 2 (1.42%) Data Protection Act
8 2 (1.42%) Freedom of Information
8 2 (1.42%) Freedom of Information Act
8 2 (1.42%) Health Informatics
8 2 (1.42%) Informatics
8 2 (1.42%) User Experience
8 2 (1.42%) Virtual Team
9 1 (0.71%) IVR
9 1 (0.71%) Mainframe
9 1 (0.71%) NHS
9 1 (0.71%) Replication
Operating Systems
1 29 (20.57%) Windows
2 17 (12.06%) Windows Server
3 7 (4.96%) Windows Server 2003
3 7 (4.96%) Windows Server 2008
4 6 (4.26%) Windows 7
5 4 (2.84%) Unix
6 2 (1.42%) Linux
7 1 (0.71%) Windows 2000
7 1 (0.71%) Windows 8
7 1 (0.71%) Windows XP
Processes & Methodologies
1 113 (80.14%) ITIL
2 98 (69.50%) Service Management
3 58 (41.13%) Service Delivery
4 26 (18.44%) Stakeholder Management
5 24 (17.02%) ITIL V3
6 21 (14.89%) Service Design
7 19 (13.48%) Continuous Improvement
7 19 (13.48%) Performance Monitoring
7 19 (13.48%) Project Management
8 17 (12.06%) CRM
9 16 (11.35%) Problem Management
10 14 (9.93%) Change Management
10 14 (9.93%) Critical Success Factor
11 13 (9.22%) Performance Management
12 12 (8.51%) Mentoring
12 12 (8.51%) Supplier Management
12 12 (8.51%) Validation
13 11 (7.80%) Release Management
14 10 (7.09%) Financial Modelling
14 10 (7.09%) Incident Management
Programming Languages
1 15 (10.64%) SQL
2 11 (7.80%) PowerShell
2 11 (7.80%) T-SQL
3 9 (6.38%) Java
4 7 (4.96%) C#
5 5 (3.55%) XPath
6 2 (1.42%) Perl
6 2 (1.42%) PHP
7 1 (0.71%) VBA
Qualifications
1 12 (8.51%) ISEB
1 12 (8.51%) ITIL Certification
2 11 (7.80%) Degree
3 8 (5.67%) SC Cleared
3 8 (5.67%) Security Cleared
4 4 (2.84%) CISM
5 2 (1.42%) CISA
5 2 (1.42%) CISSP
Quality Assurance & Compliance
1 24 (17.02%) SLA
2 7 (4.96%) ISO/IEC 27001
3 5 (3.55%) Data Quality
4 4 (2.84%) PCI DSS
5 2 (1.42%) ISO 9001
5 2 (1.42%) SEPA
6 1 (0.71%) ISO27002
System Software
1 29 (20.57%) Active Directory
2 7 (4.96%) XenDesktop
Systems Management
1 11 (7.80%) WMI
Vendors
1 13 (9.22%) Microsoft
2 11 (7.80%) iManage
3 10 (7.09%) Cadence
3 10 (7.09%) Oracle
4 9 (6.38%) Citrix
5 5 (3.55%) IBM
6 3 (2.13%) BMC
6 3 (2.13%) Remedy
7 2 (1.42%) CA
7 2 (1.42%) ServiceNow
8 1 (0.71%) Cisco
8 1 (0.71%) VMware
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