The table below looks at the statistics for ITSM skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 26 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Jan 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 224 214 199
Rank change year-on-year
-10 -15
Permanent jobs citing ITSM 24 28 73
As % of all permanent IT jobs located in the North West 0.35% 0.42% 0.92%
As % of the Processes & Methodologies category 0.42% 0.52% 1.14%
Number of salaries quoted 23 23 52
Average salary £35,000 £33,000 £62,000
Average salary % change year-on-year
+6.06% -46.77%
90% offered a salary of more than £22,000 £19,550 £37,000
10% offered a salary of more than £54,000 £67,500 £67,500
UK excluding London average salary £40,112 £39,500 £45,000
% change year-on-year
+1.54% -12.22%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5690 5407 6394
As % of all permanent IT jobs located in the North West 82.55% 81.91% 80.72%
Number of salaries quoted 4890 4537 5535
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £27,500 £27,500 £26,000
10% offered a salary of more than £60,000 £57,500 £55,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the North West region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North West

ITSM
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the North West region.

ITSM Salary Trend in the North West

ITSM
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing ITSM across the North West region over the 3 months to 26 January 2015.

ITSM Salary Histogram in the North West

ITSM
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the North West region over the 3 months to 26 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire 0 12 £28,500 +43.39% 1
Manchester -20 9 £39,250 +12.14% 2
Merseyside +15 2 £34,000 +3.03% 1
Cumbria - 1 £55,000 -
ITSM
England

ITSM
Top 30 Related IT Skills in the North West

For the 6 months to 26 January 2015, IT jobs across the North West region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 37 (88.10%) Service Management
2 30 (71.43%) ITIL
3 12 (28.57%) SLA
4 11 (26.19%) ITIL Foundation Certificate
5 10 (23.81%) Finance
6 8 (19.05%) Microsoft
6 8 (19.05%) Windows
6 8 (19.05%) Analytical Skills
6 8 (19.05%) Continuous Improvement
7 6 (14.29%) Agile Software Development
7 6 (14.29%) Problem Management
7 6 (14.29%) SC Cleared
7 6 (14.29%) Security Cleared
7 6 (14.29%) MS Office
7 6 (14.29%) Configuration Management
7 6 (14.29%) Service Delivery
8 5 (11.90%) Law
8 5 (11.90%) Windows XP
8 5 (11.90%) Active Directory
8 5 (11.90%) MS Excel
8 5 (11.90%) Incident Management
8 5 (11.90%) Business Analysis
8 5 (11.90%) Supplier Management
8 5 (11.90%) Knowledge Management
8 5 (11.90%) SCCM
9 4 (9.52%) Change Control
9 4 (9.52%) Mentoring
9 4 (9.52%) Coaching
9 4 (9.52%) Windows 8
9 4 (9.52%) Remedy ITSM

ITSM
Top Related IT Skills in the North West by Category

For the 6 months to 26 January 2015, IT jobs across the North West region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 2 (4.76%) Blackberry Enterprise Server
2 1 (2.38%) Apache
2 1 (2.38%) SharePoint
Applications
1 6 (14.29%) MS Office
2 5 (11.90%) MS Excel
Business Applications
1 4 (9.52%) Remedy ITSM
Communications & Networking
1 3 (7.14%) Internet
2 2 (4.76%) DNS
3 1 (2.38%) Intranet
3 1 (2.38%) Extranet
3 1 (2.38%) Wireless
3 1 (2.38%) IMAP
3 1 (2.38%) LAN
3 1 (2.38%) VoIP
3 1 (2.38%) WAN
3 1 (2.38%) SMTP
3 1 (2.38%) HTTP
3 1 (2.38%) TCP/IP
Database & Business Intelligence
1 2 (4.76%) Relational Database
2 1 (2.38%) RDBMS
General
1 10 (23.81%) Finance
2 5 (11.90%) Law
3 3 (7.14%) Banking
4 2 (4.76%) Telecoms
4 2 (4.76%) Legal
5 1 (2.38%) Publishing
5 1 (2.38%) Back Office
5 1 (2.38%) Billing
5 1 (2.38%) German Language
Job Titles
1 19 (45.24%) Service Manager
2 17 (40.48%) Analyst
3 6 (14.29%) IT Services Manager
4 5 (11.90%) Service Desk Manager
4 5 (11.90%) Problem Analyst
4 5 (11.90%) Business Analyst
4 5 (11.90%) Service Analyst
4 5 (11.90%) Service Desk Analyst
5 4 (9.52%) Systems Manager
6 3 (7.14%) Systems Support
6 3 (7.14%) Service Support Manager
6 3 (7.14%) Support Manager
6 3 (7.14%) Services Delivery Manager
6 3 (7.14%) Delivery Manager
6 3 (7.14%) Systems Support Manager
7 1 (2.38%) Configuration Analyst
7 1 (2.38%) Applications Project Manager
7 1 (2.38%) Infrastructure Services Manager
7 1 (2.38%) Linux Systems Administrator
7 1 (2.38%) Relationships Manager
Libraries, Frameworks & Software Standards
1 1 (2.38%) Web Services
Miscellaneous
1 8 (19.05%) Analytical Skills
2 2 (4.76%) Blackberry
3 1 (2.38%) Management Information System
3 1 (2.38%) Statistics
3 1 (2.38%) Life Science
3 1 (2.38%) CMDB
3 1 (2.38%) Open Source
Operating Systems
1 8 (19.05%) Windows
2 5 (11.90%) Windows XP
3 4 (9.52%) Windows 8
4 3 (7.14%) Linux
5 2 (4.76%) UNIX
6 1 (2.38%) Solaris
6 1 (2.38%) Windows 7
6 1 (2.38%) Apple iOS
Processes & Methodologies
1 37 (88.10%) Service Management
2 30 (71.43%) ITIL
3 8 (19.05%) Continuous Improvement
4 6 (14.29%) Problem Management
4 6 (14.29%) Configuration Management
4 6 (14.29%) Service Delivery
4 6 (14.29%) Agile Software Development
5 5 (11.90%) Business Analysis
5 5 (11.90%) Supplier Management
5 5 (11.90%) Knowledge Management
5 5 (11.90%) Incident Management
6 4 (9.52%) Project Management
6 4 (9.52%) Release Management
6 4 (9.52%) Mentoring
6 4 (9.52%) Coaching
6 4 (9.52%) Change Control
7 3 (7.14%) Stakeholder Management
7 3 (7.14%) PRINCE2
7 3 (7.14%) Document Management
8 2 (4.76%) Change Management
Programming Languages
1 1 (2.38%) Perl
1 1 (2.38%) SQL
1 1 (2.38%) Shell Script
Qualifications
1 11 (26.19%) ITIL Foundation Certificate
2 6 (14.29%) SC Cleared
2 6 (14.29%) Security Cleared
3 4 (9.52%) ITIL Certification
4 3 (7.14%) Degree
5 1 (2.38%) PRINCE2 Practitioner
5 1 (2.38%) CISM
5 1 (2.38%) MCDST
5 1 (2.38%) MCP
5 1 (2.38%) ISEB
5 1 (2.38%) CISSP
5 1 (2.38%) Microsoft Certification
Quality Assurance & Compliance
1 12 (28.57%) SLA
System Software
1 5 (11.90%) Active Directory
2 2 (4.76%) VMware Infrastructure
Systems Management
1 5 (11.90%) SCCM
Vendors
1 8 (19.05%) Microsoft
2 4 (9.52%) Remedy
3 2 (4.76%) VMware
3 2 (4.76%) Citrix
4 1 (2.38%) Avaya
4 1 (2.38%) SolarWinds
4 1 (2.38%) Dell
4 1 (2.38%) Oracle
4 1 (2.38%) Cisco
Manchester
Nigel Frank International Limited - Newcastle
Salary: £55000 per annum + Bonus + Benefits
Posted: 3 hours ago
Manchester
Nigel Frank International Limited - Newcastle
Salary: £40000 - £50000 per annum + Benefits
Posted: 9 days ago
Alderley Edge, Cheshire
Pets at Home
Salary: Up to £45,000 per annum
Posted: 9 days ago