The table below looks at the statistics for ITSM skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 238 225 238
Rank change year-on-year
-13 +13
Permanent jobs citing ITSM 18 11 7
As % of all permanent IT jobs located in the North West 0.24% 0.15% 0.095%
As % of the Processes & Methodologies category 0.30% 0.20% 0.12%
Number of salaries quoted 11 8 5
Average salary £65,000 £30,000 £52,500
Average salary % change year-on-year
+116.66% -42.85%
90% offered a salary of more than £25,000 £27,500 £31,800
10% offered a salary of more than £72,500 £40,000 £66,500
UK excluding London average salary £41,000 £42,500 £40,000
% change year-on-year
-3.52% +6.25%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
6064 5518 5716
As % of all permanent IT jobs located in the North West 81.65% 77.54% 77.47%
Number of salaries quoted 4808 4678 4990
Average salary £40,000 £38,000 £37,500
Average salary % change year-on-year
+5.26% +1.33%
90% offered a salary of more than £26,500 £27,000 £26,465
10% offered a salary of more than £57,500 £57,500 £56,500
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

ITSM
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the North West region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North West

ITSM
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the North West region.

ITSM Salary Trend in the North West

ITSM
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing ITSM across the North West region over the 3 months to 22 August 2014.

ITSM Salary Histogram in the North West

ITSM
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the North West region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -6 6 £49,750 +65.83% 1
Cheshire - 5 £65,000 - 2
Merseyside - 4 £71,250 -
Cumbria - 3 - -
ITSM
England

ITSM
Top 30 Related IT Skills in the North West

For the 6 months to 22 August 2014, IT jobs across the North West region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 39 (90.70%) ITIL
1 39 (90.70%) Service Management
2 16 (37.21%) Finance
3 13 (30.23%) Problem Management
4 10 (23.26%) Advertising
5 9 (20.93%) SLA
6 8 (18.60%) Microsoft
6 8 (18.60%) ITIL Certification
6 8 (18.60%) Service Delivery
7 7 (16.28%) SAN
7 7 (16.28%) Configuration Management
8 6 (13.95%) Project Management
8 6 (13.95%) SharePoint
8 6 (13.95%) Change Management
8 6 (13.95%) NAS
9 5 (11.63%) ITIL V3
9 5 (11.63%) Continuous Improvement
10 4 (9.30%) ServiceNow
10 4 (9.30%) IBM Mainframe
10 4 (9.30%) Asset Management
10 4 (9.30%) Systems Analysis
10 4 (9.30%) E-Commerce
10 4 (9.30%) Linux
10 4 (9.30%) Mainframe
10 4 (9.30%) zOS
10 4 (9.30%) CICS
10 4 (9.30%) IBM
11 3 (6.98%) Microsoft Certification
11 3 (6.98%) Process Management
11 3 (6.98%) GIS

ITSM
Top Related IT Skills in the North West by Category

For the 6 months to 22 August 2014, IT jobs across the North West region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 6 (13.95%) SharePoint
2 4 (9.30%) CICS
3 2 (4.65%) Lync
4 1 (2.33%) Blackberry Enterprise Server
4 1 (2.33%) Apache
4 1 (2.33%) MS Exchange
4 1 (2.33%) SharePoint 2010
4 1 (2.33%) Exchange Server 2007
4 1 (2.33%) SharePoint Server
4 1 (2.33%) SharePoint 2013
4 1 (2.33%) Exchange Server 2013
4 1 (2.33%) Exchange Server 2010
Applications
1 1 (2.33%) MS Excel
Business Applications
1 1 (2.33%) Dynamics CRM
Cloud Services
1 1 (2.33%) SaaS
Communications & Networking
1 7 (16.28%) SAN
2 6 (13.95%) NAS
3 3 (6.98%) LAN
3 3 (6.98%) WAN
3 3 (6.98%) DNS
4 2 (4.65%) Wireless
4 2 (4.65%) TCP/IP
4 2 (4.65%) Internet
5 1 (2.33%) SMTP
5 1 (2.33%) DHCP
5 1 (2.33%) HTTP
5 1 (2.33%) Wireless Security
5 1 (2.33%) iSCSI
5 1 (2.33%) IMAP
Database & Business Intelligence
1 2 (4.65%) MySQL
2 1 (2.33%) Relational Database
General
1 16 (37.21%) Finance
2 10 (23.26%) Advertising
3 2 (4.65%) Telecoms
3 2 (4.65%) Banking
Job Titles
1 14 (32.56%) Service Manager
2 12 (27.91%) Analyst
3 10 (23.26%) Technical Manager
4 7 (16.28%) Technical Services Manager
5 4 (9.30%) Services Delivery Analyst
5 4 (9.30%) Service Analyst
5 4 (9.30%) Support Analyst
6 3 (6.98%) Technical Support
6 3 (6.98%) Configuration Manager
6 3 (6.98%) Web Analyst
6 3 (6.98%) Web Support Analyst
6 3 (6.98%) Development Analyst
6 3 (6.98%) Development Support Analyst
7 2 (4.65%) Infrastructure Services Manager
7 2 (4.65%) Support Manager
7 2 (4.65%) Technical Support Manager
7 2 (4.65%) Infrastructure Manager
7 2 (4.65%) Architect
8 1 (2.33%) Business Analyst
8 1 (2.33%) IT Manager
Libraries, Frameworks & Software Standards
1 1 (2.33%) HTML
1 1 (2.33%) CSS
Miscellaneous
1 4 (9.30%) IBM Mainframe
1 4 (9.30%) Mainframe
2 3 (6.98%) GIS
3 1 (2.33%) Blackberry
3 1 (2.33%) Management Information System
3 1 (2.33%) Open Source
3 1 (2.33%) CMDB
Operating Systems
1 4 (9.30%) Linux
1 4 (9.30%) zOS
2 2 (4.65%) UNIX
2 2 (4.65%) Windows
2 2 (4.65%) Solaris
3 1 (2.33%) Windows XP
3 1 (2.33%) Debian
3 1 (2.33%) Windows Server 2008
Processes & Methodologies
1 39 (90.70%) ITIL
1 39 (90.70%) Service Management
2 13 (30.23%) Problem Management
3 8 (18.60%) Service Delivery
4 7 (16.28%) Configuration Management
5 6 (13.95%) Project Management
5 6 (13.95%) Change Management
6 5 (11.63%) ITIL V3
6 5 (11.63%) Continuous Improvement
7 4 (9.30%) Asset Management
7 4 (9.30%) Systems Analysis
7 4 (9.30%) E-Commerce
8 3 (6.98%) Process Management
8 3 (6.98%) Business Analysis
8 3 (6.98%) Operations Management
8 3 (6.98%) Strategic Management
8 3 (6.98%) Web Development
8 3 (6.98%) Change Control
9 2 (4.65%) Business Development
9 2 (4.65%) Incident Management
Programming Languages
1 3 (6.98%) SQL
2 2 (4.65%) Perl
3 1 (2.33%) PHP
3 1 (2.33%) JavaScript
3 1 (2.33%) VBScript
3 1 (2.33%) PowerShell
Qualifications
1 8 (18.60%) ITIL Certification
2 3 (6.98%) Microsoft Certification
2 3 (6.98%) SC Cleared
2 3 (6.98%) Security Cleared
2 3 (6.98%) ITIL Foundation Certificate
3 2 (4.65%) VMware Certified Professional (VCP)
3 2 (4.65%) MCSE
4 1 (2.33%) Cisco Certification
4 1 (2.33%) HNC
4 1 (2.33%) CCIE
4 1 (2.33%) CCNP
4 1 (2.33%) Degree
Quality Assurance & Compliance
1 9 (20.93%) SLA
System Software
1 2 (4.65%) VMware Infrastructure
2 1 (2.33%) Active Directory
2 1 (2.33%) VMware Workstation
2 1 (2.33%) vSphere
2 1 (2.33%) VMware ESXi
2 1 (2.33%) Squid
2 1 (2.33%) vCloud
Systems Management
1 1 (2.33%) Backup Exec
1 1 (2.33%) SCCM
1 1 (2.33%) WSUS
1 1 (2.33%) Cisco UCCX
Vendors
1 8 (18.60%) Microsoft
2 4 (9.30%) ServiceNow
2 4 (9.30%) IBM
3 3 (6.98%) VMware
3 3 (6.98%) LANDesk
4 2 (4.65%) Capita
4 2 (4.65%) Cisco
4 2 (4.65%) HP
4 2 (4.65%) Citrix
5 1 (2.33%) Symantec
5 1 (2.33%) NetApp
5 1 (2.33%) Red Hat
5 1 (2.33%) EMC
5 1 (2.33%) Avaya
5 1 (2.33%) ProCurve
5 1 (2.33%) SolarWinds
Cheshire
Rullion IT Plus
Posted: 6 days ago
Manchester, Lancashire
The Co-operative Group
Salary: From £28,633 to £35,791 per annum + benefits
Posted: 24 days ago