The table below looks at the statistics for ITSM skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 208 228 235
Rank change year-on-year
+20 +7
Permanent jobs citing ITSM 39 18 9
As % of all permanent IT jobs located in the North West 0.60% 0.25% 0.13%
As % of the Processes & Methodologies category 0.70% 0.30% 0.16%
Number of salaries quoted 23 13 8
Average salary £42,500 £70,000 £28,750
Average salary % change year-on-year
-39.28% +143.47%
90% offered a salary of more than £25,200 £34,000 £27,500
10% offered a salary of more than £68,300 £72,500 £40,000
UK excluding London average salary £42,500 £42,500 £42,500
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5598 5987 5760
As % of all permanent IT jobs located in the North West 85.99% 83.50% 80.18%
Number of salaries quoted 4559 4769 4900
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £60,000 £55,500 £57,500
UK excluding London average salary £45,000 £42,500 £41,000
% change year-on-year
+5.88% +3.65%

ITSM
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the North West region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North West

ITSM
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the North West region.

ITSM Salary Trend in the North West

ITSM
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing ITSM across the North West region over the 3 months to 4 August 2015.

ITSM Salary Histogram in the North West

ITSM
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the North West region over the 3 months to 4 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +25 25 £43,000 -6.52% 6
Cheshire +7 13 £27,500 -57.69% 1
Merseyside +7 1 £45,000 -37.06% 1
ITSM
England

ITSM
Top 30 Related IT Skills in the North West

For the 6 months to 4 August 2015, IT jobs across the North West region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 83 (95.40%) Service Management
2 56 (64.37%) ITIL
3 26 (29.89%) Degree
4 25 (28.74%) Analytical Skills
4 25 (28.74%) Project Management
5 22 (25.29%) Security Cleared
6 21 (24.14%) Microsoft
7 20 (22.99%) Service Delivery
8 19 (21.84%) Business Analysis
8 19 (21.84%) ServiceNow
9 17 (19.54%) Data Centre
10 16 (18.39%) Problem Management
10 16 (18.39%) Continuous Improvement
11 14 (16.09%) SC Cleared
11 14 (16.09%) Critical Success Factor
11 14 (16.09%) SQL
11 14 (16.09%) Oracle
12 13 (14.94%) Windows
12 13 (14.94%) Risk Management
13 12 (13.79%) Management Information System
13 12 (13.79%) Quality Management
13 12 (13.79%) Programme Management
13 12 (13.79%) DV Cleared
14 11 (12.64%) Finance
14 11 (12.64%) Law
14 11 (12.64%) PRINCE2
15 10 (11.49%) Active Directory
15 10 (11.49%) Configuration Management
15 10 (11.49%) Incident Management
16 9 (10.34%) SLA

ITSM
Top Related IT Skills in the North West by Category

For the 6 months to 4 August 2015, IT jobs across the North West region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 8 (9.20%) SharePoint
2 5 (5.75%) MS Exchange
3 4 (4.60%) SAS
3 4 (4.60%) Lync
3 4 (4.60%) Apache Pig
3 4 (4.60%) Apache Spark
4 3 (3.45%) SharePoint 2013
4 3 (3.45%) Oracle 9iAS
4 3 (3.45%) Oracle Application Server
5 1 (1.15%) Exchange Server 2013
5 1 (1.15%) Exchange Server 2010
5 1 (1.15%) IIS
Applications
1 9 (10.34%) MS Office
2 8 (9.20%) MS Excel
3 4 (4.60%) MS PowerPoint
4 3 (3.45%) ProjectWise
5 2 (2.30%) Acrobat
Business Applications
1 4 (4.60%) Oracle Applications
2 3 (3.45%) Primavera
2 3 (3.45%) Remedy ITSM
3 2 (2.30%) assyst
Cloud Services
1 1 (1.15%) Office 365
Communications & Networking
1 7 (8.05%) TCP/IP
2 6 (6.90%) DNS
2 6 (6.90%) DHCP
3 4 (4.60%) SAN
4 3 (3.45%) VPN
4 3 (3.45%) LAN
4 3 (3.45%) WAN
5 2 (2.30%) Internet
5 2 (2.30%) NAS
5 2 (2.30%) Wireless
6 1 (1.15%) IPsec
6 1 (1.15%) VLAN
6 1 (1.15%) Firewall
Database & Business Intelligence
1 8 (9.20%) SQL Server
2 7 (8.05%) SQL Server Reporting Services
2 7 (8.05%) SQL Server Integration Services
3 5 (5.75%) Oracle Database
4 4 (4.60%) QlikView
4 4 (4.60%) SQL Server Analysis Services
4 4 (4.60%) Oracle BI EE
4 4 (4.60%) Hadoop
4 4 (4.60%) NoSQL
4 4 (4.60%) HBase
4 4 (4.60%) Big Data
4 4 (4.60%) Data Mining
5 3 (3.45%) Oracle Database 10g
5 3 (3.45%) BusinessObjects
5 3 (3.45%) SQL Server 2005
5 3 (3.45%) Oracle9i Database
5 3 (3.45%) Data Warehouse
5 3 (3.45%) SQL Server 2012
5 3 (3.45%) SQL Server 2008
5 3 (3.45%) Oracle Database 11g
Development Applications
1 3 (3.45%) Visual Studio
General
1 11 (12.64%) Finance
1 11 (12.64%) Law
2 8 (9.20%) Manufacturing
3 4 (4.60%) Banking
3 4 (4.60%) Investment Banking
4 2 (2.30%) Advertising
5 1 (1.15%) Telecoms
Job Titles
1 16 (18.39%) Analyst
2 9 (10.34%) Administrator
3 8 (9.20%) Consultant
3 8 (9.20%) Service Manager
3 8 (9.20%) Programme Director
4 6 (6.90%) Team Leader
4 6 (6.90%) Management Consultant
4 6 (6.90%) Service Management Consultant
5 5 (5.75%) Transition Manager
5 5 (5.75%) Support Analyst
5 5 (5.75%) Service Analyst
5 5 (5.75%) Service Desk Analyst
5 5 (5.75%) Problem Analyst
6 4 (4.60%) Service Desk Manager
6 4 (4.60%) Support Team Leader
6 4 (4.60%) Data Manager
6 4 (4.60%) Programme Manager
6 4 (4.60%) Service Desk Team Leader
6 4 (4.60%) Data Analytics Manager
6 4 (4.60%) Portfolio Manager
Libraries, Frameworks & Software Standards
1 4 (4.60%) .NET
1 4 (4.60%) ASP.NET
2 3 (3.45%) CSS
2 3 (3.45%) Web Services
2 3 (3.45%) XML
2 3 (3.45%) HTML
2 3 (3.45%) WebCenter
3 2 (2.30%) Middleware
3 2 (2.30%) jQuery
Miscellaneous
1 25 (28.74%) Analytical Skills
2 17 (19.54%) Data Centre
3 12 (13.79%) Management Information System
4 8 (9.20%) Life Science
5 6 (6.90%) CMDB
5 6 (6.90%) NHS
5 6 (6.90%) Visualisation
5 6 (6.90%) Computer Science
6 5 (5.75%) Clustering
7 4 (4.60%) Statistics
7 4 (4.60%) Blackberry
7 4 (4.60%) User Experience
8 3 (3.45%) Enterprise Storage
8 3 (3.45%) Enterprise Software
8 3 (3.45%) Replication
8 3 (3.45%) iPhone
Operating Systems
1 13 (14.94%) Windows
2 6 (6.90%) Windows Server 2008
3 5 (5.75%) Windows Server 2003
4 4 (4.60%) Windows 7
4 4 (4.60%) Windows Server 2012
5 3 (3.45%) Android
5 3 (3.45%) UNIX
6 2 (2.30%) AIX
6 2 (2.30%) Solaris
6 2 (2.30%) Linux
Processes & Methodologies
1 83 (95.40%) Service Management
2 56 (64.37%) ITIL
3 25 (28.74%) Project Management
4 20 (22.99%) Service Delivery
5 19 (21.84%) Business Analysis
6 16 (18.39%) Problem Management
6 16 (18.39%) Continuous Improvement
7 14 (16.09%) Critical Success Factor
8 13 (14.94%) Risk Management
9 12 (13.79%) Quality Management
9 12 (13.79%) Programme Management
10 11 (12.64%) PRINCE2
11 10 (11.49%) Configuration Management
11 10 (11.49%) Incident Management
12 8 (9.20%) Knowledge Management
12 8 (9.20%) Data Management
12 8 (9.20%) Business Intelligence
12 8 (9.20%) Change Management
12 8 (9.20%) Line Management
12 8 (9.20%) Data Analytics
Programming Languages
1 14 (16.09%) SQL
2 6 (6.90%) T-SQL
3 4 (4.60%) VB
3 4 (4.60%) Python
3 4 (4.60%) C
3 4 (4.60%) C#
3 4 (4.60%) Java
3 4 (4.60%) MATLAB
3 4 (4.60%) R
4 3 (3.45%) PowerShell
4 3 (3.45%) JavaScript
4 3 (3.45%) PL/SQL
4 3 (3.45%) Prolog
Qualifications
1 26 (29.89%) Degree
2 22 (25.29%) Security Cleared
3 14 (16.09%) SC Cleared
4 12 (13.79%) DV Cleared
5 9 (10.34%) ITIL Foundation Certificate
6 8 (9.20%) Microsoft Certification
7 7 (8.05%) MCITP
8 5 (5.75%) MCSE
8 5 (5.75%) ISEB
9 3 (3.45%) OCP
9 3 (3.45%) Oracle Certification
9 3 (3.45%) MCTS
10 2 (2.30%) MOS
10 2 (2.30%) ITIL Certification
10 2 (2.30%) MCSA
11 1 (1.15%) CISSP
11 1 (1.15%) PRINCE2 Certification
11 1 (1.15%) A+ Certification
11 1 (1.15%) PMP
11 1 (1.15%) PMI Certification
Quality Assurance & Compliance
1 9 (10.34%) SLA
2 7 (8.05%) COBIT
3 1 (1.15%) PCI DSS
3 1 (1.15%) ISO/IEC 27001
System Software
1 10 (11.49%) Active Directory
2 8 (9.20%) VMware Infrastructure
3 3 (3.45%) VMware ESX
4 2 (2.30%) Microsoft Virtual Server
4 2 (2.30%) Firmware
4 2 (2.30%) Hyper-V
Systems Management
1 3 (3.45%) Backup Exec
2 2 (2.30%) WSUS
2 2 (2.30%) SCCM
2 2 (2.30%) Ganglia
2 2 (2.30%) Netcool
3 1 (1.15%) ServiceCenter
Vendors
1 21 (24.14%) Microsoft
2 19 (21.84%) ServiceNow
3 14 (16.09%) Oracle
4 8 (9.20%) VMware
5 6 (6.90%) FrontRange
6 4 (4.60%) Hitachi
6 4 (4.60%) HP
7 3 (3.45%) BMC
7 3 (3.45%) CommVault
7 3 (3.45%) Remedy
8 2 (2.30%) Red Hat
8 2 (2.30%) webMethods
8 2 (2.30%) CA
8 2 (2.30%) EMC
8 2 (2.30%) Citrix
8 2 (2.30%) Cisco
8 2 (2.30%) Adobe
8 2 (2.30%) Sun
9 1 (1.15%) LANDesk
Manchester, Lancashire
Circle Recruitment
Salary: £26000 - £31000 per annum + Benefits
Posted: 3 days ago
Stockport, Cheshire
Net Recruit.co.uk Ltd
Salary: Up to £35,000 DOE
Posted: 5 days ago
Manchester
Ricoh UK
Salary: £25k
Posted: 5 days ago
Liverpool
The Disclosure & Barring Service
Salary: £46,500 - £57,841
Posted: 8 days ago
Manchester
Pertemps ERP
Salary: £45,000-£50,000 + Excellent benefits
Posted: 12 days ago
Manchester
Interquest - IQ Tech
Salary: £35000 - £40000 per annum
Posted: 15 days ago
Manchester
Hays IT - Uk Posting account
Salary: £24000.00 - £28000.00 per annum
Posted: 22 days ago
Crewe, Cheshire
WEX Europe Ltd
Salary: Up to £60,000 per annum
Posted: 27 days ago