The table below looks at the statistics for ITSM skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 1 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Sep 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 221 240 232
Rank change year-on-year
+19 -8
Permanent jobs citing ITSM 32 15 9
As % of all permanent IT jobs located in the North West 0.47% 0.20% 0.13%
As % of the Processes & Methodologies category 0.55% 0.24% 0.16%
Number of salaries quoted 22 9 6
Average salary £29,500 £53,500 £35,000
Average salary % change year-on-year
-44.85% +52.85%
90% offered a salary of more than £25,000 £23,240 £28,750
10% offered a salary of more than £54,750 £73,000 £40,000
UK excluding London average salary £42,500 £40,857 £42,500
% change year-on-year
+4.02% -3.86%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5870 6214 5467
As % of all permanent IT jobs located in the North West 85.88% 83.52% 79.75%
Number of salaries quoted 4867 4947 4637
Average salary £41,000 £40,000 £38,500
Average salary % change year-on-year
+2.50% +3.89%
90% offered a salary of more than £28,050 £27,500 £27,000
10% offered a salary of more than £60,000 £55,500 £57,500
UK excluding London average salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

ITSM
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the North West region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North West

ITSM
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the North West region.

ITSM Salary Trend in the North West

ITSM
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing ITSM across the North West region over the 3 months to 1 September 2015.

ITSM Salary Histogram in the North West

ITSM
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the North West region over the 3 months to 1 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +16 19 £30,000 -39.69% 4
Cheshire +9 12 £26,250 -59.61% 1
Lancashire - 1 £52,500 -
ITSM
England

ITSM
Top 30 Related IT Skills in the North West

For the 6 months to 1 September 2015, IT jobs across the North West region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 79 (95.18%) Service Management
2 55 (66.27%) ITIL
3 24 (28.92%) Analytical Skills
4 23 (27.71%) Degree
5 22 (26.51%) ServiceNow
5 22 (26.51%) Microsoft
6 20 (24.10%) Service Delivery
6 20 (24.10%) Project Management
7 19 (22.89%) SQL
8 17 (20.48%) Data Centre
9 16 (19.28%) Security Cleared
9 16 (19.28%) Problem Management
10 14 (16.87%) Business Analysis
10 14 (16.87%) Oracle
11 13 (15.66%) Windows
11 13 (15.66%) Management Information System
11 13 (15.66%) Continuous Improvement
12 11 (13.25%) Incident Management
12 11 (13.25%) Law
12 11 (13.25%) Configuration Management
12 11 (13.25%) MS Excel
12 11 (13.25%) T-SQL
12 11 (13.25%) SLA
13 10 (12.05%) PRINCE2
14 9 (10.84%) SQL Server
14 9 (10.84%) Active Directory
14 9 (10.84%) Risk Management
14 9 (10.84%) Performance Management
14 9 (10.84%) ITIL Foundation Certificate
15 8 (9.64%) Critical Success Factor

ITSM
Top Related IT Skills in the North West by Category

For the 6 months to 1 September 2015, IT jobs across the North West region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 8 (9.64%) SharePoint
2 4 (4.82%) MS Exchange
2 4 (4.82%) SAS
2 4 (4.82%) Lync
2 4 (4.82%) Apache Pig
2 4 (4.82%) Apache Spark
3 3 (3.61%) SharePoint 2013
3 3 (3.61%) Oracle 9iAS
3 3 (3.61%) Oracle Application Server
4 1 (1.20%) Exchange Server 2013
4 1 (1.20%) Exchange Server 2010
4 1 (1.20%) IIS
Applications
1 11 (13.25%) MS Excel
2 8 (9.64%) MS Office
3 4 (4.82%) MS PowerPoint
4 3 (3.61%) ProjectWise
5 1 (1.20%) Acrobat
Business Applications
1 7 (8.43%) Remedy ITSM
2 6 (7.23%) assyst
3 4 (4.82%) Oracle Applications
4 3 (3.61%) Primavera
5 1 (1.20%) Dynamics CRM
5 1 (1.20%) Dynamics AX
Cloud Services
1 1 (1.20%) Office 365
Communications & Networking
1 8 (9.64%) TCP/IP
2 6 (7.23%) DNS
2 6 (7.23%) DHCP
3 4 (4.82%) SAN
4 3 (3.61%) LAN
4 3 (3.61%) WAN
5 2 (2.41%) VPN
5 2 (2.41%) Firewall
5 2 (2.41%) NAS
6 1 (1.20%) Internet
6 1 (1.20%) Wireless
6 1 (1.20%) IPsec
6 1 (1.20%) VLAN
Database & Business Intelligence
1 9 (10.84%) SQL Server
2 6 (7.23%) SQL Server Reporting Services
2 6 (7.23%) SQL Server Integration Services
3 5 (6.02%) Oracle Database
4 4 (4.82%) MySQL
4 4 (4.82%) Hadoop
4 4 (4.82%) NoSQL
4 4 (4.82%) HBase
4 4 (4.82%) Big Data
4 4 (4.82%) Data Mining
4 4 (4.82%) Crystal Reports
5 3 (3.61%) Oracle9i Database
5 3 (3.61%) Data Warehouse
5 3 (3.61%) Oracle Database 10g
5 3 (3.61%) BusinessObjects
5 3 (3.61%) SQL Server 2005
5 3 (3.61%) SQL Server 2012
5 3 (3.61%) QlikView
5 3 (3.61%) Oracle Database 11g
5 3 (3.61%) SQL Server Analysis Services
Development Applications
1 3 (3.61%) Visual Studio
General
1 11 (13.25%) Law
2 8 (9.64%) Manufacturing
2 8 (9.64%) Finance
3 4 (4.82%) Banking
3 4 (4.82%) Investment Banking
4 2 (2.41%) Advertising
5 1 (1.20%) Telecoms
Job Titles
1 16 (19.28%) Analyst
2 14 (16.87%) Administrator
3 8 (9.64%) Consultant
4 7 (8.43%) Systems Administrator
4 7 (8.43%) Service Manager
4 7 (8.43%) Team Leader
5 6 (7.23%) Management Consultant
5 6 (7.23%) Service Management Consultant
6 5 (6.02%) Transition Manager
6 5 (6.02%) Service Desk Team Leader
6 5 (6.02%) Service Analyst
6 5 (6.02%) Service Desk Analyst
6 5 (6.02%) Problem Analyst
7 4 (4.82%) Programme Director
7 4 (4.82%) Service Desk Manager
7 4 (4.82%) Support Team Leader
7 4 (4.82%) Support Analyst
7 4 (4.82%) Programme Manager
7 4 (4.82%) Head of IT
7 4 (4.82%) Portfolio Manager
Libraries, Frameworks & Software Standards
1 3 (3.61%) HTML
1 3 (3.61%) .NET
1 3 (3.61%) ASP.NET
1 3 (3.61%) CSS
1 3 (3.61%) Web Services
1 3 (3.61%) XML
1 3 (3.61%) WebCenter
2 2 (2.41%) Middleware
2 2 (2.41%) jQuery
Miscellaneous
1 24 (28.92%) Analytical Skills
2 17 (20.48%) Data Centre
3 13 (15.66%) Management Information System
4 8 (9.64%) Life Science
5 6 (7.23%) CMDB
5 6 (7.23%) Visualisation
6 5 (6.02%) Clustering
6 5 (6.02%) Computer Science
7 4 (4.82%) Statistics
7 4 (4.82%) User Experience
8 3 (3.61%) Enterprise Storage
8 3 (3.61%) Enterprise Software
8 3 (3.61%) Replication
8 3 (3.61%) NHS
8 3 (3.61%) Blackberry
9 2 (2.41%) iPhone
10 1 (1.20%) Client/Server
Operating Systems
1 13 (15.66%) Windows
2 6 (7.23%) Windows Server 2008
3 5 (6.02%) Windows Server 2003
4 4 (4.82%) UNIX
4 4 (4.82%) Windows Server 2012
5 3 (3.61%) Windows 7
5 3 (3.61%) Solaris
5 3 (3.61%) Linux
6 2 (2.41%) AIX
6 2 (2.41%) Android
Processes & Methodologies
1 79 (95.18%) Service Management
2 55 (66.27%) ITIL
3 20 (24.10%) Project Management
3 20 (24.10%) Service Delivery
4 16 (19.28%) Problem Management
5 14 (16.87%) Business Analysis
6 13 (15.66%) Continuous Improvement
7 11 (13.25%) Incident Management
7 11 (13.25%) Configuration Management
8 10 (12.05%) PRINCE2
9 9 (10.84%) Risk Management
9 9 (10.84%) Performance Management
10 8 (9.64%) Critical Success Factor
10 8 (9.64%) Programme Management
10 8 (9.64%) Quality Management
10 8 (9.64%) Knowledge Management
11 7 (8.43%) Data Management
11 7 (8.43%) IT Governance
11 7 (8.43%) Business Intelligence
11 7 (8.43%) Change Management
Programming Languages
1 19 (22.89%) SQL
2 11 (13.25%) T-SQL
3 4 (4.82%) Python
3 4 (4.82%) C
3 4 (4.82%) Java
3 4 (4.82%) MATLAB
3 4 (4.82%) R
4 3 (3.61%) PowerShell
4 3 (3.61%) JavaScript
4 3 (3.61%) PL/SQL
4 3 (3.61%) C#
4 3 (3.61%) Prolog
4 3 (3.61%) VB
5 1 (1.20%) Lua
Qualifications
1 23 (27.71%) Degree
2 16 (19.28%) Security Cleared
3 9 (10.84%) ITIL Foundation Certificate
4 8 (9.64%) SC Cleared
4 8 (9.64%) DV Cleared
5 7 (8.43%) Microsoft Certification
6 6 (7.23%) MCITP
7 5 (6.02%) ISEB
8 4 (4.82%) MCSE
9 3 (3.61%) MCTS
9 3 (3.61%) OCP
9 3 (3.61%) Oracle Certification
10 2 (2.41%) MCSA
11 1 (1.20%) CISSP
11 1 (1.20%) MCP
11 1 (1.20%) PRINCE2 Certification
11 1 (1.20%) A+ Certification
11 1 (1.20%) PMP
11 1 (1.20%) PMI Certification
11 1 (1.20%) CISA
Quality Assurance & Compliance
1 11 (13.25%) SLA
2 7 (8.43%) COBIT
3 2 (2.41%) ISO/IEC 27001
4 1 (1.20%) PCI DSS
System Software
1 9 (10.84%) Active Directory
2 8 (9.64%) VMware Infrastructure
3 3 (3.61%) VMware ESX
4 2 (2.41%) Microsoft Virtual Server
4 2 (2.41%) Firmware
4 2 (2.41%) Hyper-V
Systems Management
1 3 (3.61%) Backup Exec
2 2 (2.41%) WSUS
2 2 (2.41%) SCCM
2 2 (2.41%) Ganglia
2 2 (2.41%) Netcool
3 1 (1.20%) ServiceCenter
Vendors
1 22 (26.51%) Microsoft
1 22 (26.51%) ServiceNow
2 14 (16.87%) Oracle
3 8 (9.64%) VMware
4 7 (8.43%) Remedy
5 6 (7.23%) FrontRange
6 5 (6.02%) HP
7 4 (4.82%) BMC
7 4 (4.82%) Hitachi
8 3 (3.61%) CommVault
9 2 (2.41%) Sun
9 2 (2.41%) Red Hat
9 2 (2.41%) webMethods
9 2 (2.41%) CA
9 2 (2.41%) EMC
9 2 (2.41%) Citrix
9 2 (2.41%) Cisco
10 1 (1.20%) Adobe
10 1 (1.20%) LANDesk
Stockport, Cheshire
Applause IT Innovation
Salary: £28000 - £35000 per annum + benefits
Posted: 11 hours ago
Stockport, Cheshire
Applause IT Innovation
Salary: £28000 - £35000 per annum + benefits
Posted: Yesterday
Manchester, Lancashire
Premier IT
Salary: £40000 - £50000 per annum + benefits
Posted: 3 days ago
Crewe, Cheshire
WEX Europe Ltd
Salary: Competitive
Posted: 5 days ago
Manchester, Lancashire
The Co-operative Group
Salary: From £38,500 to £48,000 per annum & excellent benefits
Posted: 25 days ago