The table below looks at the statistics for ITSM skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 148 186 237
Rank change year-on-year
+38 +51
Permanent jobs citing ITSM 87 63 31
As % of all permanent IT jobs located in the North West 1.53% 0.97% 0.44%
As % of the Processes & Methodologies category 1.77% 1.10% 0.51%
Number of salaries quoted 68 46 27
Average salary £42,500 £42,750 £37,000
Average salary % change year-on-year
-0.58% +15.54%
90% offered a salary of more than £28,000 £33,000 £25,300
10% offered a salary of more than £75,000 £100,000 £71,500
UK excluding London average salary £43,500 £42,500 £50,000
% change year-on-year
+2.35% -15.00%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
4916 5703 6044
As % of all permanent IT jobs located in the North West 86.63% 87.50% 85.85%
Number of salaries quoted 4143 4534 4883
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the North West region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North West

ITSM
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the North West region.

ITSM Salary Trend in the North West

ITSM
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing ITSM across the North West region over the 3 months to 29 April 2016.

ITSM Salary Histogram in the North West

ITSM
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the North West region over the 3 months to 29 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +43 64 £42,500 +25.00% 3
Cheshire +31 14 £28,000 -20.00% 2
Cumbria +1 6 £50,000 -50.00% 1
Merseyside +4 2 £35,000 -17.64% 1
Lancashire +1 1 £20,500 -
ITSM
England

ITSM
Top 30 Related IT Skills in the North West

For the 6 months to 29 April 2016, IT jobs across the North West region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 99 (78.57%) ITIL
1 99 (78.57%) Service Management
2 64 (50.79%) Finance
3 51 (40.48%) Service Delivery
4 42 (33.33%) Banking
5 23 (18.25%) Stakeholder Management
5 23 (18.25%) Change Management
5 23 (18.25%) SLA
6 21 (16.67%) Active Directory
6 21 (16.67%) Project Management
6 21 (16.67%) ITIL V3
7 19 (15.08%) Performance Monitoring
8 18 (14.29%) Supplier Management
8 18 (14.29%) Law
8 18 (14.29%) Risk Management
9 17 (13.49%) ISEB
9 17 (13.49%) SQL
9 17 (13.49%) Windows
10 16 (12.70%) Service Design
11 15 (11.90%) Data Centre
11 15 (11.90%) Analytical Skills
11 15 (11.90%) Business Development
11 15 (11.90%) .NET
12 14 (11.11%) Problem Management
12 14 (11.11%) Critical Success Factor
13 13 (10.32%) Continuous Improvement
13 13 (10.32%) Performance Management
13 13 (10.32%) IIS
14 12 (9.52%) Oracle
14 12 (9.52%) Degree

ITSM
Top Related IT Skills in the North West by Category

For the 6 months to 29 April 2016, IT jobs across the North West region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 13 (10.32%) IIS
2 3 (2.38%) MS Exchange
3 2 (1.59%) Exchange Server 2010
4 1 (0.79%) SharePoint
Applications
1 8 (6.35%) MS PowerPoint
2 6 (4.76%) MS Excel
3 2 (1.59%) MS Office
Business Applications
1 1 (0.79%) Oracle Applications
Communications & Networking
1 8 (6.35%) SMS
2 2 (1.59%) NAS
2 2 (1.59%) SAN
2 2 (1.59%) TCP/IP
3 1 (0.79%) HTTP
Database & Business Intelligence
1 10 (7.94%) SQL Server
2 8 (6.35%) SQL Server Reporting Services
3 5 (3.97%) Oracle Database
3 5 (3.97%) Relational Database
3 5 (3.97%) SQL Server Integration Services
Development Applications
1 10 (7.94%) Team Foundation Server
2 2 (1.59%) MSI
2 2 (1.59%) WiX
General
1 64 (50.79%) Finance
2 42 (33.33%) Banking
3 18 (14.29%) Law
4 10 (7.94%) Investment Banking
5 9 (7.14%) Retail
6 7 (5.56%) Manufacturing
7 4 (3.17%) Legal
8 1 (0.79%) Marketing
Job Titles
1 31 (24.60%) Analyst
2 28 (22.22%) Service Manager
3 14 (11.11%) Delivery Manager
3 14 (11.11%) Services Delivery Manager
4 13 (10.32%) Applications Support
4 13 (10.32%) Applications Support Analyst
4 13 (10.32%) Support Analyst
5 10 (7.94%) Business Manager
6 9 (7.14%) Developer
6 9 (7.14%) Service Analyst
6 9 (7.14%) Transition Manager
7 8 (6.35%) IT Manager
8 7 (5.56%) Architect
8 7 (5.56%) ITIL Manager
8 7 (5.56%) Report Analyst
8 7 (5.56%) Software Analyst
8 7 (5.56%) Team Leader
9 6 (4.76%) Information Analyst
9 6 (4.76%) IT Services Manager
9 6 (4.76%) MI Analyst
Libraries, Frameworks & Software Standards
1 15 (11.90%) .NET
2 8 (6.35%) Flash
3 5 (3.97%) Web Services
3 5 (3.97%) XML
3 5 (3.97%) XSLT
4 4 (3.17%) .NET Framework
5 3 (2.38%) Software Packaging
6 1 (0.79%) Java EE
Miscellaneous
1 15 (11.90%) Analytical Skills
1 15 (11.90%) Data Centre
2 10 (7.94%) Statistics
3 9 (7.14%) Enterprise Software
4 8 (6.35%) Management Information System
5 7 (5.56%) Life Science
6 2 (1.59%) Data Protection Act
6 2 (1.59%) FMCG
6 2 (1.59%) Freedom of Information
6 2 (1.59%) Freedom of Information Act
7 1 (0.79%) Computer Science
7 1 (0.79%) Health Informatics
7 1 (0.79%) Informatics
7 1 (0.79%) IVR
7 1 (0.79%) Mainframe
7 1 (0.79%) Mobile Computing
7 1 (0.79%) NHS
7 1 (0.79%) Replication
Operating Systems
1 17 (13.49%) Windows
2 10 (7.94%) Windows Server
3 5 (3.97%) Windows 7
4 2 (1.59%) Unix
4 2 (1.59%) Windows Server 2003
4 2 (1.59%) Windows Server 2008
5 1 (0.79%) Linux
5 1 (0.79%) Solaris
5 1 (0.79%) Windows 10
5 1 (0.79%) Windows 2000
5 1 (0.79%) Windows 8
5 1 (0.79%) Windows XP
Processes & Methodologies
1 99 (78.57%) ITIL
1 99 (78.57%) Service Management
2 51 (40.48%) Service Delivery
3 23 (18.25%) Change Management
3 23 (18.25%) Stakeholder Management
4 21 (16.67%) ITIL V3
4 21 (16.67%) Project Management
5 19 (15.08%) Performance Monitoring
6 18 (14.29%) Risk Management
6 18 (14.29%) Supplier Management
7 16 (12.70%) Service Design
8 15 (11.90%) Business Development
9 14 (11.11%) Critical Success Factor
9 14 (11.11%) Problem Management
10 13 (10.32%) Continuous Improvement
10 13 (10.32%) Performance Management
11 11 (8.73%) Configuration Management
11 11 (8.73%) Presales
12 10 (7.94%) Escalation Management
12 10 (7.94%) Validation
Programming Languages
1 17 (13.49%) SQL
2 9 (7.14%) Java
2 9 (7.14%) PowerShell
3 8 (6.35%) T-SQL
4 5 (3.97%) XPath
5 4 (3.17%) C#
6 1 (0.79%) VBA
6 1 (0.79%) VBScript
Qualifications
1 17 (13.49%) ISEB
2 12 (9.52%) Degree
3 9 (7.14%) ITIL Certification
4 6 (4.76%) SC Cleared
4 6 (4.76%) Security Cleared
5 4 (3.17%) CISM
6 2 (1.59%) CISA
6 2 (1.59%) CISSP
Quality Assurance & Compliance
1 23 (18.25%) SLA
2 5 (3.97%) Data Quality
2 5 (3.97%) ISO/IEC 27001
3 2 (1.59%) ISO 9001
3 2 (1.59%) PCI DSS
4 1 (0.79%) ISO27002
System Software
1 21 (16.67%) Active Directory
2 2 (1.59%) XenDesktop
Systems Management
1 8 (6.35%) WMI
2 1 (0.79%) SCCM
Vendors
1 12 (9.52%) Oracle
2 10 (7.94%) Cadence
3 9 (7.14%) iManage
4 8 (6.35%) Microsoft
5 5 (3.97%) IBM
6 3 (2.38%) Citrix
7 2 (1.59%) VMware
8 1 (0.79%) Cisco
8 1 (0.79%) Hitachi
8 1 (0.79%) ServiceNow
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