The table below looks at the statistics for ITSM skills in IT jobs advertised for the North West region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 10 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
10 Dec 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 193 209 237
Rank change year-on-year
+16 +28
Permanent jobs citing ITSM 70 37 35
As % of all permanent IT jobs located in the North West 1.12% 0.62% 0.47%
As % of the Processes & Methodologies category 1.27% 0.70% 0.55%
Number of salaries quoted 56 23 32
Median salary £44,000 £41,500 £34,000
Median salary % change year-on-year
+6.02% +22.05%
90% offered a salary of more than £32,500 £22,800 £20,000
10% offered a salary of more than £58,250 £50,000 £41,000
UK excluding London median salary £45,000 £42,000 £38,000
% change year-on-year
+7.14% +10.52%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5517 5266 6422
As % of all permanent IT jobs located in the North West 88.15% 87.53% 86.67%
Number of salaries quoted 4628 4309 5506
Median salary £42,500 £40,000 £40,000
Median salary % change year-on-year
+6.25% -
90% offered a salary of more than £29,091 £28,000 £27,500
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North West

ITSM
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the North West region.

ITSM Salary Trend in the North West

ITSM
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing ITSM across the North West region over the 3 months to 10 December 2016.

ITSM Salary Histogram in the North West

ITSM
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the North West region over the 3 months to 10 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +5 38 £49,250 +21.60% 4
Merseyside +3 22 £44,000 -
Cheshire +15 8 £65,000 +52.94%
Lancashire - 2 £57,500 -
ITSM
England

ITSM
Top 30 Related IT Skills in the North West

For the 6 months to 10 December 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for ITSM.

1 128 (85.33%) ITIL
2 111 (74.00%) Service Management
3 69 (46.00%) Service Design
4 65 (43.33%) Agile Software Development
5 63 (42.00%) PRINCE2
6 62 (41.33%) Programme Management
6 62 (41.33%) Data Protection
7 58 (38.67%) Microsoft
8 46 (30.67%) NHS
8 46 (30.67%) Video Conferencing
9 40 (26.67%) MS Office
10 38 (25.33%) Service Delivery
11 32 (21.33%) NetApp
12 30 (20.00%) MS Excel
13 29 (19.33%) Linux
13 29 (19.33%) Active Directory
14 28 (18.67%) PaaS
15 27 (18.00%) MS PowerPoint
15 27 (18.00%) DNS
15 27 (18.00%) Finance
16 26 (17.33%) Firewall
17 25 (16.67%) IaaS
18 24 (16.00%) OpenVMS
18 24 (16.00%) SAN
18 24 (16.00%) Solaris
19 23 (15.33%) Data Centre
20 20 (13.33%) AirWatch
20 20 (13.33%) BYOD
20 20 (13.33%) SCCM
21 19 (12.67%) Network Security

ITSM
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (2.00%) IIS
2 2 (1.33%) Tomcat
3 1 (0.67%) Apache
3 1 (0.67%) nginx
3 1 (0.67%) WebSphere
Applications
1 40 (26.67%) MS Office
2 30 (20.00%) MS Excel
3 27 (18.00%) MS PowerPoint
4 2 (1.33%) MS Project
4 2 (1.33%) MS Visio
Business Applications
1 7 (4.67%) Remedy ITSM
2 1 (0.67%) Remedy AR System
2 1 (0.67%) SAP GRC
Cloud Services
1 28 (18.67%) PaaS
2 25 (16.67%) IaaS
3 4 (2.67%) SaaS
4 1 (0.67%) Amazon AWS
4 1 (0.67%) Cloud Computing
Communications & Networking
1 27 (18.00%) DNS
2 26 (17.33%) Firewall
3 24 (16.00%) SAN
4 19 (12.67%) Network Security
4 19 (12.67%) WAN
5 18 (12.00%) DHCP
5 18 (12.00%) Intrusion Detection
5 18 (12.00%) VLAN
5 18 (12.00%) WLAN
6 10 (6.67%) Internet
6 10 (6.67%) SMS
7 8 (5.33%) Cisco ASA
8 6 (4.00%) F5 BIG-IP GTM
8 6 (4.00%) F5 BIG-IP LTM
9 5 (3.33%) VPN
10 4 (2.67%) Remote Desktop
11 2 (1.33%) SNMP
12 1 (0.67%) HTTP
12 1 (0.67%) Intranet
12 1 (0.67%) SSL
Database & Business Intelligence
1 1 (0.67%) Hadoop
1 1 (0.67%) MS Access
1 1 (0.67%) MySQL
1 1 (0.67%) SAP BW
Development Applications
1 1 (0.67%) Git (software)
General
1 27 (18.00%) Finance
2 5 (3.33%) Banking
3 4 (2.67%) Retail
4 1 (0.67%) Manufacturing
Job Titles
1 27 (18.00%) Service Manager
2 19 (12.67%) Analyst
2 19 (12.67%) Delivery Manager
2 19 (12.67%) Services Delivery Manager
3 13 (8.67%) Architect
4 12 (8.00%) Infrastructure Manager
5 10 (6.67%) Security Specialist
5 10 (6.67%) Technical Analyst
6 8 (5.33%) Identity Management Specialist
6 8 (5.33%) Infrastructure Specialist
6 8 (5.33%) IT Security Specialist
6 8 (5.33%) Mobility Specialist
6 8 (5.33%) Wintel Analyst
7 7 (4.67%) SAP Manager
8 6 (4.00%) Architecture Manager
8 6 (4.00%) IT Support
8 6 (4.00%) IT Support Technician
8 6 (4.00%) IT Technician
8 6 (4.00%) Support Technician
8 6 (4.00%) Technology Manager
Libraries, Frameworks & Software Standards
1 10 (6.67%) Flash
2 5 (3.33%) Web Services
3 3 (2.00%) .NET
4 1 (0.67%) LAMP
4 1 (0.67%) LEMP Stack
4 1 (0.67%) XML
Miscellaneous
1 46 (30.67%) NHS
1 46 (30.67%) Video Conferencing
2 23 (15.33%) Data Centre
3 20 (13.33%) BYOD
4 10 (6.67%) Statistics
5 5 (3.33%) Clustering
5 5 (3.33%) CMDB
5 5 (3.33%) Performance Metrics
6 4 (2.67%) Analytical Skills
7 3 (2.00%) User Experience
8 2 (1.33%) Contactless
9 1 (0.67%) Computer Science
9 1 (0.67%) Enterprise Software
9 1 (0.67%) FMCG
9 1 (0.67%) Life Science
9 1 (0.67%) Management Information System
9 1 (0.67%) Tandem
Operating Systems
1 29 (19.33%) Linux
2 24 (16.00%) OpenVMS
2 24 (16.00%) Solaris
3 13 (8.67%) Unix
4 10 (6.67%) Windows
5 5 (3.33%) Windows Server
6 4 (2.67%) Windows Server 2008
7 2 (1.33%) CentOS
7 2 (1.33%) Windows Server 2003
7 2 (1.33%) Windows Server 2012
8 1 (0.67%) AIX
8 1 (0.67%) Windows 2000
8 1 (0.67%) Windows XP
Processes & Methodologies
1 128 (85.33%) ITIL
2 111 (74.00%) Service Management
3 69 (46.00%) Service Design
4 65 (43.33%) Agile Software Development
5 63 (42.00%) PRINCE2
6 62 (41.33%) Data Protection
6 62 (41.33%) Programme Management
7 38 (25.33%) Service Delivery
8 18 (12.00%) ITIL V3
9 17 (11.33%) Change Management
9 17 (11.33%) Stakeholder Management
10 15 (10.00%) Project Management
11 14 (9.33%) Performance Management
12 13 (8.67%) Incident Management
13 12 (8.00%) Mentoring
13 12 (8.00%) Problem Management
14 11 (7.33%) Contract Management
14 11 (7.33%) Stakeholder Engagement
15 10 (6.67%) Escalation Management
15 10 (6.67%) Root Cause Analysis
Programming Languages
1 2 (1.33%) PowerShell
1 2 (1.33%) SQL
2 1 (0.67%) C
2 1 (0.67%) C#
2 1 (0.67%) Java
2 1 (0.67%) Perl
2 1 (0.67%) PHP
Qualifications
1 10 (6.67%) ISEB
1 10 (6.67%) ITIL Certification
2 8 (5.33%) CCNA
2 8 (5.33%) Cisco Certification
2 8 (5.33%) NCDA
3 7 (4.67%) SC Cleared
3 7 (4.67%) Security Cleared
4 5 (3.33%) Degree
5 1 (0.67%) BPSS Clearance
5 1 (0.67%) DBS Check
Quality Assurance & Compliance
1 13 (8.67%) SLA
2 7 (4.67%) QA
3 2 (1.33%) SEPA
4 1 (0.67%) ISO/IEC 27001
4 1 (0.67%) PCI DSS
System Software
1 29 (19.33%) Active Directory
2 12 (8.00%) VMware Infrastructure
3 6 (4.00%) ProxySG
Systems Management
1 20 (13.33%) AirWatch
1 20 (13.33%) SCCM
2 2 (1.33%) Forefront Identity Manager
2 2 (1.33%) HP SIM
2 2 (1.33%) SCOM
2 2 (1.33%) SCOrch
Vendors
1 58 (38.67%) Microsoft
2 32 (21.33%) NetApp
3 13 (8.67%) VMware
4 10 (6.67%) Cadence
5 9 (6.00%) Oracle
6 8 (5.33%) Cisco
6 8 (5.33%) Juniper
7 7 (4.67%) Remedy
7 7 (4.67%) SAP
8 6 (4.00%) Blue Coat
8 6 (4.00%) F5
9 3 (2.00%) ServiceNow
10 2 (1.33%) Citrix
10 2 (1.33%) HP
10 2 (1.33%) Red Hat
11 1 (0.67%) Ariba
11 1 (0.67%) BMC
11 1 (0.67%) CA
11 1 (0.67%) Concur
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