The table below looks at the statistics for ITSM skills in IT jobs advertised for the North West region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 28 July 2016 with a comparison to the same period over the previous 2 years.

3 months to
28 Jul 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 184 214 239
Rank change year-on-year
+30 +25
Permanent jobs citing ITSM 62 43 18
As % of all permanent IT jobs located in the North West 1.05% 0.65% 0.25%
As % of the Processes & Methodologies category 1.21% 0.74% 0.30%
Number of salaries quoted 49 24 13
Median salary £42,000 £38,750 £70,000
Median salary % change year-on-year
+8.38% -44.64%
90% offered a salary of more than £26,400 £25,300 £34,000
10% offered a salary of more than £58,600 £67,450 £72,500
UK excluding London median salary £42,500 £42,500 £43,000
% change year-on-year
- -1.16%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5121 5841 6101
As % of all permanent IT jobs located in the North West 87.09% 88.93% 85.69%
Number of salaries quoted 4266 4731 4832
Median salary £42,500 £40,000 £40,000
Median salary % change year-on-year
+6.25% -
90% offered a salary of more than £28,500 £27,500 £27,500
10% offered a salary of more than £62,500 £57,500 £60,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North West

ITSM
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the North West region.

ITSM Salary Trend in the North West

ITSM
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing ITSM across the North West region over the 3 months to 28 July 2016.

ITSM Salary Histogram in the North West

ITSM
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the North West region over the 3 months to 28 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +45 25 £30,000 -7.69% 3
Manchester -5 22 £46,250 -0.53% 2
Lancashire - 11 £38,750 -
Merseyside -5 2 £43,750 -2.77%
Cumbria - 2 £52,500 -
ITSM
England

ITSM
Top 30 Related IT Skills in the North West

For the 6 months to 28 July 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for ITSM.

1 121 (80.67%) ITIL
2 102 (68.00%) Service Management
3 66 (44.00%) Service Delivery
4 60 (40.00%) Finance
5 33 (22.00%) Windows
5 33 (22.00%) Active Directory
6 31 (20.67%) Banking
7 28 (18.67%) Stakeholder Management
8 26 (17.33%) ITIL V3
9 25 (16.67%) Service Design
10 23 (15.33%) SLA
10 23 (15.33%) Project Management
11 19 (12.67%) Windows Server
11 19 (12.67%) Performance Monitoring
12 18 (12.00%) Data Centre
12 18 (12.00%) Continuous Improvement
12 18 (12.00%) Microsoft
12 18 (12.00%) .NET
13 17 (11.33%) CRM
14 16 (10.67%) Problem Management
15 15 (10.00%) Analytical Skills
16 14 (9.33%) Mentoring
16 14 (9.33%) Critical Success Factor
16 14 (9.33%) SQL
16 14 (9.33%) IIS
17 13 (8.67%) Law
17 13 (8.67%) ITIL Certification
18 12 (8.00%) Degree
18 12 (8.00%) Performance Management
18 12 (8.00%) Oracle

ITSM
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (9.33%) IIS
2 7 (4.67%) Exchange Server 2010
2 7 (4.67%) MS Exchange
3 2 (1.33%) Apache
3 2 (1.33%) nginx
Applications
1 10 (6.67%) MS PowerPoint
2 9 (6.00%) MS Excel
3 6 (4.00%) MS Office
Business Applications
1 3 (2.00%) Remedy ITSM
2 1 (0.67%) SAP GRC
Cloud Services
1 2 (1.33%) Amazon AWS
1 2 (1.33%) Cloud Computing
2 1 (0.67%) PaaS
2 1 (0.67%) SaaS
Communications & Networking
1 10 (6.67%) SMS
2 4 (2.67%) Remote Desktop
2 4 (2.67%) VPN
3 3 (2.00%) DNS
3 3 (2.00%) HTTP
4 2 (1.33%) Cisco ASA
4 2 (1.33%) F5 BIG-IP GTM
4 2 (1.33%) F5 BIG-IP LTM
4 2 (1.33%) Firewall
4 2 (1.33%) SSL
5 1 (0.67%) Intranet
5 1 (0.67%) NAS
5 1 (0.67%) SAN
Database & Business Intelligence
1 11 (7.33%) SQL Server Reporting Services
2 10 (6.67%) SQL Server
3 5 (3.33%) Oracle Database
3 5 (3.33%) Relational Database
3 5 (3.33%) SQL Server Integration Services
4 2 (1.33%) MySQL
5 1 (0.67%) SAP BW
Development Applications
1 7 (4.67%) Team Foundation Server
2 2 (1.33%) Git (software)
2 2 (1.33%) MSI
2 2 (1.33%) WiX
General
1 60 (40.00%) Finance
2 31 (20.67%) Banking
3 13 (8.67%) Law
4 10 (6.67%) Retail
5 4 (2.67%) Legal
6 2 (1.33%) Manufacturing
6 2 (1.33%) Marketing
7 1 (0.67%) Investment Banking
Job Titles
1 46 (30.67%) Service Manager
2 33 (22.00%) Analyst
3 22 (14.67%) Delivery Manager
3 22 (14.67%) Services Delivery Manager
4 17 (11.33%) IT Manager
5 16 (10.67%) Architect
6 15 (10.00%) IT Services Manager
7 14 (9.33%) Applications Support
7 14 (9.33%) Applications Support Analyst
7 14 (9.33%) Support Analyst
8 13 (8.67%) ITIL Manager
9 11 (7.33%) IT Support
10 10 (6.67%) Developer
11 8 (5.33%) Software Analyst
12 7 (4.67%) Incident Manager
12 7 (4.67%) Team Leader
13 6 (4.00%) IT Support Technician
13 6 (4.00%) ITIL Service Manager
13 6 (4.00%) Service Analyst
13 6 (4.00%) Support Technician
Libraries, Frameworks & Software Standards
1 18 (12.00%) .NET
2 10 (6.67%) Flash
2 10 (6.67%) Web Services
3 7 (4.67%) XML
4 6 (4.00%) .NET Framework
5 5 (3.33%) XSLT
6 2 (1.33%) Java EE
6 2 (1.33%) LAMP
6 2 (1.33%) LEMP Stack
Miscellaneous
1 18 (12.00%) Data Centre
2 15 (10.00%) Analytical Skills
3 12 (8.00%) Enterprise Software
4 10 (6.67%) Statistics
5 5 (3.33%) Management Information System
6 4 (2.67%) FMCG
6 4 (2.67%) Mobile Computing
7 3 (2.00%) User Experience
8 2 (1.33%) Contactless
8 2 (1.33%) Data Protection Act
8 2 (1.33%) Freedom of Information
8 2 (1.33%) Freedom of Information Act
8 2 (1.33%) Health Informatics
8 2 (1.33%) Informatics
8 2 (1.33%) Life Science
9 1 (0.67%) Computer Science
9 1 (0.67%) IVR
9 1 (0.67%) Mainframe
9 1 (0.67%) NHS
9 1 (0.67%) Replication
Operating Systems
1 33 (22.00%) Windows
2 19 (12.67%) Windows Server
3 9 (6.00%) Windows Server 2003
3 9 (6.00%) Windows Server 2008
4 6 (4.00%) Windows 7
5 4 (2.67%) Unix
6 3 (2.00%) Linux
7 1 (0.67%) Windows 2000
7 1 (0.67%) Windows 8
7 1 (0.67%) Windows XP
Processes & Methodologies
1 121 (80.67%) ITIL
2 102 (68.00%) Service Management
3 66 (44.00%) Service Delivery
4 28 (18.67%) Stakeholder Management
5 26 (17.33%) ITIL V3
6 25 (16.67%) Service Design
7 23 (15.33%) Project Management
8 19 (12.67%) Performance Monitoring
9 18 (12.00%) Continuous Improvement
10 17 (11.33%) CRM
11 16 (10.67%) Problem Management
12 14 (9.33%) Critical Success Factor
12 14 (9.33%) Mentoring
13 12 (8.00%) Change Management
13 12 (8.00%) Coaching
13 12 (8.00%) Performance Management
14 11 (7.33%) Business Development
14 11 (7.33%) Release Management
14 11 (7.33%) Stakeholder Engagement
15 10 (6.67%) Financial Modelling
Programming Languages
1 14 (9.33%) SQL
2 11 (7.33%) PowerShell
2 11 (7.33%) T-SQL
3 9 (6.00%) Java
4 7 (4.67%) C#
5 5 (3.33%) XPath
6 2 (1.33%) Perl
6 2 (1.33%) PHP
7 1 (0.67%) VBA
Qualifications
1 13 (8.67%) ITIL Certification
2 12 (8.00%) Degree
3 11 (7.33%) ISEB
4 8 (5.33%) SC Cleared
4 8 (5.33%) Security Cleared
5 4 (2.67%) CISM
6 2 (1.33%) CCNA
6 2 (1.33%) CISA
6 2 (1.33%) Cisco Certification
6 2 (1.33%) CISSP
6 2 (1.33%) NCDA
Quality Assurance & Compliance
1 23 (15.33%) SLA
2 7 (4.67%) ISO/IEC 27001
3 5 (3.33%) Data Quality
4 4 (2.67%) PCI DSS
5 2 (1.33%) ISO 9001
5 2 (1.33%) QA
5 2 (1.33%) SEPA
6 1 (0.67%) ISO27002
System Software
1 33 (22.00%) Active Directory
2 7 (4.67%) XenDesktop
3 2 (1.33%) ProxySG
3 2 (1.33%) VMware Infrastructure
Systems Management
1 11 (7.33%) WMI
Vendors
1 18 (12.00%) Microsoft
2 12 (8.00%) Oracle
3 11 (7.33%) iManage
4 10 (6.67%) Cadence
5 9 (6.00%) Citrix
6 5 (3.33%) IBM
7 3 (2.00%) BMC
7 3 (2.00%) Cisco
7 3 (2.00%) Remedy
7 3 (2.00%) VMware
8 2 (1.33%) Blue Coat
8 2 (1.33%) CA
8 2 (1.33%) F5
8 2 (1.33%) Juniper
8 2 (1.33%) NetApp
8 2 (1.33%) SAP
8 2 (1.33%) ServiceNow
9 1 (0.67%) Ariba
9 1 (0.67%) Concur
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