The table below looks at the statistics for ITSM skills in IT jobs advertised for the North West region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 18 January 2017 with a comparison to the same period over the previous 2 years.

3 months to
18 Jan 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
England / North West
Rank 169 196 226
Rank change year-on-year
+27 +30
Permanent jobs citing ITSM 81 37 33
As % of all permanent IT jobs located in the North West 1.36% 0.67% 0.49%
As % of the Processes & Methodologies category 1.53% 0.76% 0.57%
Number of salaries quoted 63 20 32
Median salary £44,000 £32,500 £37,300
Median salary % change year-on-year
+35.38% -12.86%
90% offered a salary of more than £32,500 £22,500 £22,000
10% offered a salary of more than £56,250 £45,500 £42,450
UK excluding London median salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5280 4855 5790
As % of all permanent IT jobs located in the North West 88.84% 87.41% 86.35%
Number of salaries quoted 4431 4038 4955
Median salary £42,500 £41,500 £40,000
Median salary % change year-on-year
+2.40% +3.75%
90% offered a salary of more than £28,425 £28,500 £27,500
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North West

ITSM
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the North West region.

ITSM Salary Trend in the North West

ITSM
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing ITSM across the North West region over the 3 months to 18 January 2017.

ITSM Salary Histogram in the North West

ITSM
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the North West region over the 3 months to 18 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -7 40 £44,000 +35.38%
Merseyside +11 32 £44,000 +25.71%
Cheshire +16 8 £55,000 +29.41%
Lancashire - 2 £57,500 -
ITSM
England

ITSM
Top 30 Related IT Skills in the North West

For the 6 months to 18 January 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for ITSM.

1 126 (88.11%) ITIL
2 103 (72.03%) Service Management
3 66 (46.15%) Agile Software Development
3 66 (46.15%) PRINCE2
4 65 (45.45%) Service Design
5 62 (43.36%) Programme Management
5 62 (43.36%) Data Protection
6 54 (37.76%) Microsoft
7 46 (32.17%) NHS
7 46 (32.17%) Video Conferencing
8 42 (29.37%) MS Office
9 31 (21.68%) NetApp
10 30 (20.98%) Linux
10 30 (20.98%) MS Excel
10 30 (20.98%) Service Delivery
11 28 (19.58%) MS PowerPoint
12 27 (18.88%) PaaS
13 26 (18.18%) Data Centre
13 26 (18.18%) DNS
14 25 (17.48%) SAN
14 25 (17.48%) Firewall
14 25 (17.48%) IaaS
15 24 (16.78%) Finance
15 24 (16.78%) Active Directory
15 24 (16.78%) OpenVMS
15 24 (16.78%) Solaris
16 22 (15.38%) Network Security
17 20 (13.99%) SCCM
17 20 (13.99%) AirWatch
17 20 (13.99%) BYOD

ITSM
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (1.40%) IIS
1 2 (1.40%) Tomcat
2 1 (0.70%) SharePoint
2 1 (0.70%) WebSphere
Applications
1 42 (29.37%) MS Office
2 30 (20.98%) MS Excel
3 28 (19.58%) MS PowerPoint
4 2 (1.40%) MS Project
4 2 (1.40%) MS Visio
Business Applications
1 16 (11.19%) Remedy ITSM
2 1 (0.70%) Remedy AR System
Cloud Services
1 27 (18.88%) PaaS
2 25 (17.48%) IaaS
3 3 (2.10%) Amazon AWS
3 3 (2.10%) Microsoft Azure
3 3 (2.10%) SaaS
Communications & Networking
1 26 (18.18%) DNS
2 25 (17.48%) Firewall
2 25 (17.48%) SAN
3 22 (15.38%) Network Security
4 19 (13.29%) WAN
5 18 (12.59%) DHCP
5 18 (12.59%) Intrusion Detection
5 18 (12.59%) VLAN
5 18 (12.59%) WLAN
6 11 (7.69%) SMS
7 10 (6.99%) Internet
8 7 (4.90%) Cisco ASA
9 6 (4.20%) F5 BIG-IP GTM
9 6 (4.20%) F5 BIG-IP LTM
10 2 (1.40%) IP Telephony
10 2 (1.40%) LDAP
10 2 (1.40%) SNMP
10 2 (1.40%) TCP/IP
11 1 (0.70%) LAN
11 1 (0.70%) VPN
Database & Business Intelligence
1 3 (2.10%) Big Data
2 1 (0.70%) Hadoop
2 1 (0.70%) MS Access
Development Applications
1 1 (0.70%) JIRA
1 1 (0.70%) Selenium
General
1 24 (16.78%) Finance
2 5 (3.50%) Banking
2 5 (3.50%) Retail
3 1 (0.70%) Manufacturing
3 1 (0.70%) Publishing
Job Titles
1 21 (14.69%) Analyst
1 21 (14.69%) Service Manager
2 15 (10.49%) Delivery Manager
2 15 (10.49%) Services Delivery Manager
3 14 (9.79%) Architect
4 12 (8.39%) Consultant
4 12 (8.39%) Infrastructure Manager
5 10 (6.99%) Security Specialist
6 9 (6.29%) Technical Analyst
7 8 (5.59%) Identity Management Specialist
7 8 (5.59%) Infrastructure Specialist
7 8 (5.59%) IT Security Specialist
7 8 (5.59%) Mobility Specialist
8 7 (4.90%) Infrastructure Architect
8 7 (4.90%) Wintel Analyst
9 6 (4.20%) Architecture Manager
9 6 (4.20%) Technology Manager
10 5 (3.50%) SAP Manager
10 5 (3.50%) Services Delivery Consultant
11 4 (2.80%) Windows Engineer
Libraries, Frameworks & Software Standards
1 11 (7.69%) Flash
2 3 (2.10%) Web Services
3 2 (1.40%) .NET
3 2 (1.40%) Twitter Bootstrap
4 1 (0.70%) AngularJS
4 1 (0.70%) HTML
4 1 (0.70%) XML
Miscellaneous
1 46 (32.17%) NHS
1 46 (32.17%) Video Conferencing
2 26 (18.18%) Data Centre
3 20 (13.99%) BYOD
4 11 (7.69%) Statistics
5 7 (4.90%) CMDB
6 6 (4.20%) Performance Metrics
7 5 (3.50%) Clustering
8 2 (1.40%) Analytical Skills
9 1 (0.70%) Computer Science
9 1 (0.70%) Management Information System
9 1 (0.70%) Tandem
9 1 (0.70%) Web 2.0
Operating Systems
1 30 (20.98%) Linux
2 24 (16.78%) OpenVMS
2 24 (16.78%) Solaris
3 13 (9.09%) Unix
4 11 (7.69%) Windows
5 4 (2.80%) Windows Server
5 4 (2.80%) Windows Server 2008
6 3 (2.10%) Windows XP
7 2 (1.40%) CentOS
7 2 (1.40%) Windows 7
7 2 (1.40%) Windows Server 2003
7 2 (1.40%) Windows Server 2012
8 1 (0.70%) AIX
8 1 (0.70%) Windows 2000
Processes & Methodologies
1 126 (88.11%) ITIL
2 103 (72.03%) Service Management
3 66 (46.15%) Agile Software Development
3 66 (46.15%) PRINCE2
4 65 (45.45%) Service Design
5 62 (43.36%) Data Protection
5 62 (43.36%) Programme Management
6 30 (20.98%) Service Delivery
7 19 (13.29%) Change Management
8 14 (9.79%) ITIL V3
9 13 (9.09%) Performance Management
9 13 (9.09%) Project Management
9 13 (9.09%) Stakeholder Management
10 12 (8.39%) Mentoring
11 11 (7.69%) Business Development
11 11 (7.69%) Contract Management
11 11 (7.69%) Critical Success Factor
11 11 (7.69%) Escalation Management
11 11 (7.69%) Financial Modelling
11 11 (7.69%) Stakeholder Engagement
Programming Languages
1 2 (1.40%) JavaScript
1 2 (1.40%) PowerShell
2 1 (0.70%) C
2 1 (0.70%) SQL
Qualifications
1 11 (7.69%) ISEB
2 10 (6.99%) ITIL Certification
3 8 (5.59%) Security Cleared
4 7 (4.90%) CCNA
4 7 (4.90%) Cisco Certification
4 7 (4.90%) NCDA
4 7 (4.90%) SC Cleared
5 3 (2.10%) Degree
6 1 (0.70%) BC Cleared
6 1 (0.70%) BPSS Clearance
6 1 (0.70%) DBS Check
Quality Assurance & Compliance
1 16 (11.19%) SLA
2 6 (4.20%) QA
System Software
1 24 (16.78%) Active Directory
2 14 (9.79%) VMware Infrastructure
3 6 (4.20%) ProxySG
Systems Management
1 20 (13.99%) AirWatch
1 20 (13.99%) SCCM
2 3 (2.10%) Icinga
2 3 (2.10%) Opscode Chef
2 3 (2.10%) Puppet
2 3 (2.10%) vRealize
3 2 (1.40%) Forefront Identity Manager
3 2 (1.40%) HP SIM
3 2 (1.40%) SCOM
3 2 (1.40%) SCOrch
Vendors
1 54 (37.76%) Microsoft
2 31 (21.68%) NetApp
3 16 (11.19%) Remedy
4 15 (10.49%) VMware
5 12 (8.39%) ServiceNow
6 11 (7.69%) Cadence
6 11 (7.69%) Oracle
7 10 (6.99%) Cisco
8 7 (4.90%) Juniper
9 6 (4.20%) Blue Coat
9 6 (4.20%) F5
9 6 (4.20%) SAP
10 5 (3.50%) BMC
11 4 (2.80%) Citrix
12 3 (2.10%) Dell
12 3 (2.10%) EMC
13 2 (1.40%) HP
13 2 (1.40%) Red Hat
14 1 (0.70%) Twitter