The first table below looks at the demand for ITSM skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 30 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the North West region.

Location
3 months to
30 Jul 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 221 236 239
Rank change year-on-year
+15 +3
Permanent jobs citing ITSM 19 9 13
As % of all permanent IT jobs located in the North West 0.27% 0.12% 0.17%
As % of the Processes & Methodologies category 0.33% 0.16% 0.23%
Number of salaries quoted 14 8 12
Average salary £67,500 £28,750 £66,250
Average salary % change year-on-year
+134.78% -56.60%
90% offered a salary of more than £34,750 £27,500 £38,250
10% offered a salary of more than £72,500 £40,000 £70,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%
Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5814 5639 5749
As % of all permanent IT jobs located in the North West 81.24% 77.89% 76.70%
Number of salaries quoted 4634 4782 5061
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £27,500 £27,000 £26,500
10% offered a salary of more than £57,500 £57,500 £56,100
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
ITSM
England

ITSM
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the North West region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North West

ITSM
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the North West region.

ITSM Salary Trend in the North West

ITSM
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing ITSM across the North West region over the 3 months to 30 July 2014.

ITSM Salary Histogram in the North West

ITSM
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the North West region over the 3 months to 30 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +2 8 £49,750 +80.90% 1
Merseyside - 5 £71,500 -
Cheshire - 3 £65,000 - 1
Cumbria - 3 - -
ITSM
England

ITSM
Top 30 Related IT Skills in the North West

For the 6 months to 30 July 2014, IT jobs across the North West region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 43 (91.49%) ITIL
1 43 (91.49%) Service Management
2 17 (36.17%) Finance
2 17 (36.17%) Problem Management
3 11 (23.40%) ITIL Certification
3 11 (23.40%) Advertising
4 9 (19.15%) Microsoft
5 8 (17.02%) SLA
5 8 (17.02%) Service Delivery
6 7 (14.89%) Change Management
6 7 (14.89%) SAN
7 6 (12.77%) Project Management
7 6 (12.77%) SharePoint
7 6 (12.77%) NAS
8 5 (10.64%) IBM Mainframe
8 5 (10.64%) Mainframe
8 5 (10.64%) Microsoft Certification
8 5 (10.64%) CICS
8 5 (10.64%) zOS
8 5 (10.64%) IBM
8 5 (10.64%) ITIL V3
8 5 (10.64%) ITIL Foundation Certificate
9 4 (8.51%) ServiceNow
9 4 (8.51%) HP
9 4 (8.51%) Configuration Management
9 4 (8.51%) E-Commerce
9 4 (8.51%) Windows
9 4 (8.51%) Linux
9 4 (8.51%) Security Cleared
9 4 (8.51%) Asset Management

ITSM
Top Related IT Skills in the North West by Category

For the 6 months to 30 July 2014, IT jobs across the North West region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 6 (12.77%) SharePoint
2 5 (10.64%) CICS
3 2 (4.26%) Lync
4 1 (2.13%) SharePoint 2010
4 1 (2.13%) Exchange Server 2007
4 1 (2.13%) SharePoint Server
4 1 (2.13%) Apache
4 1 (2.13%) MS Exchange
4 1 (2.13%) Blackberry Enterprise Server
4 1 (2.13%) SharePoint 2013
4 1 (2.13%) Exchange Server 2013
4 1 (2.13%) Exchange Server 2010
Applications
1 3 (6.38%) MS Excel
Business Applications
1 1 (2.13%) Remedy ITSM
1 1 (2.13%) Dynamics CRM
Cloud Services
1 1 (2.13%) SaaS
Communications & Networking
1 7 (14.89%) SAN
2 6 (12.77%) NAS
3 2 (4.26%) TCP/IP
3 2 (4.26%) DNS
3 2 (4.26%) LAN
3 2 (4.26%) WAN
4 1 (2.13%) Wireless
4 1 (2.13%) Wireless Security
4 1 (2.13%) iSCSI
4 1 (2.13%) DHCP
4 1 (2.13%) HTTP
4 1 (2.13%) Internet
Database & Business Intelligence
1 2 (4.26%) MySQL
2 1 (2.13%) Relational Database
General
1 17 (36.17%) Finance
2 11 (23.40%) Advertising
3 2 (4.26%) Telecoms
Job Titles
1 13 (27.66%) Service Manager
1 13 (27.66%) Analyst
2 11 (23.40%) Technical Manager
3 8 (17.02%) Technical Services Manager
4 4 (8.51%) Service Analyst
4 4 (8.51%) Support Analyst
4 4 (8.51%) Services Delivery Analyst
5 3 (6.38%) Web Analyst
5 3 (6.38%) Problem Analyst
5 3 (6.38%) 3rd Line Support
5 3 (6.38%) Technical Support
5 3 (6.38%) Configuration Manager
5 3 (6.38%) Web Support Analyst
5 3 (6.38%) Development Analyst
5 3 (6.38%) Development Support Analyst
6 2 (4.26%) Infrastructure Services Manager
6 2 (4.26%) Architect
6 2 (4.26%) 2nd Line Support
6 2 (4.26%) Support Technician
6 2 (4.26%) IT Support
Libraries, Frameworks & Software Standards
1 1 (2.13%) HTML
1 1 (2.13%) CSS
Miscellaneous
1 5 (10.64%) IBM Mainframe
1 5 (10.64%) Mainframe
2 3 (6.38%) GIS
3 1 (2.13%) Management Information System
3 1 (2.13%) Open Source
3 1 (2.13%) CMDB
3 1 (2.13%) Blackberry
Operating Systems
1 5 (10.64%) zOS
2 4 (8.51%) Windows
2 4 (8.51%) Linux
3 3 (6.38%) Windows XP
4 2 (4.26%) Windows Server 2012
4 2 (4.26%) UNIX
4 2 (4.26%) Solaris
4 2 (4.26%) Windows 7
5 1 (2.13%) Debian
5 1 (2.13%) Windows Server 2008
Processes & Methodologies
1 43 (91.49%) ITIL
1 43 (91.49%) Service Management
2 17 (36.17%) Problem Management
3 8 (17.02%) Service Delivery
4 7 (14.89%) Change Management
5 6 (12.77%) Project Management
6 5 (10.64%) ITIL V3
7 4 (8.51%) Configuration Management
7 4 (8.51%) E-Commerce
7 4 (8.51%) Asset Management
7 4 (8.51%) Systems Analysis
8 3 (6.38%) Business Analysis
8 3 (6.38%) Web Development
8 3 (6.38%) Operations Management
8 3 (6.38%) Strategic Management
8 3 (6.38%) Process Management
8 3 (6.38%) Continuous Improvement
9 2 (4.26%) Network Design
9 2 (4.26%) Incident Management
9 2 (4.26%) Business Development
Programming Languages
1 3 (6.38%) SQL
2 2 (4.26%) Perl
3 1 (2.13%) PowerShell
3 1 (2.13%) PHP
3 1 (2.13%) JavaScript
3 1 (2.13%) VBScript
Qualifications
1 11 (23.40%) ITIL Certification
2 5 (10.64%) Microsoft Certification
2 5 (10.64%) ITIL Foundation Certificate
3 4 (8.51%) Security Cleared
4 3 (6.38%) SC Cleared
5 2 (4.26%) MCSE
5 2 (4.26%) MCSA
5 2 (4.26%) MCP
5 2 (4.26%) VMware Certified Professional (VCP)
5 2 (4.26%) MCITP
6 1 (2.13%) Degree
6 1 (2.13%) HNC
6 1 (2.13%) CCIE
6 1 (2.13%) CCNP
6 1 (2.13%) Cisco Certification
Quality Assurance & Compliance
1 8 (17.02%) SLA
System Software
1 3 (6.38%) Active Directory
2 1 (2.13%) VMware Workstation
2 1 (2.13%) vSphere
2 1 (2.13%) VMware ESXi
2 1 (2.13%) VMware Infrastructure
2 1 (2.13%) Squid
2 1 (2.13%) vCloud
Systems Management
1 3 (6.38%) SCCM
2 1 (2.13%) Backup Exec
2 1 (2.13%) WSUS
2 1 (2.13%) Cisco UCCX
Vendors
1 9 (19.15%) Microsoft
2 5 (10.64%) IBM
3 4 (8.51%) ServiceNow
3 4 (8.51%) HP
4 3 (6.38%) LANDesk
5 2 (4.26%) VMware
5 2 (4.26%) Capita
6 1 (2.13%) ProCurve
6 1 (2.13%) Cisco
6 1 (2.13%) EMC
6 1 (2.13%) Citrix
6 1 (2.13%) Symantec
6 1 (2.13%) Remedy
6 1 (2.13%) NetApp
6 1 (2.13%) Red Hat
Manchester, Lancashire
The Co-operative Group
Salary: From £28,633 to £35,791 per annum + benefits
Posted: Yesterday
Cheshire
Hays IT - Uk Posting account
Salary: £50000.00 - £80000.00 per annum + Excellent package
Posted: 26 days ago