The table below looks at the statistics for ITSM skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 2 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Mar 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 227 208 198
Rank change year-on-year
-19 -10
Permanent jobs citing ITSM 24 32 59
As % of all permanent IT jobs located in the North West 0.35% 0.48% 0.79%
As % of the Processes & Methodologies category 0.42% 0.58% 0.98%
Number of salaries quoted 19 30 35
Average salary £40,000 £35,000 £65,000
Average salary % change year-on-year
+14.28% -46.15%
90% offered a salary of more than £31,200 £20,000 £60,800
10% offered a salary of more than £100,000 £71,500 £67,500
UK excluding London average salary £42,500 £42,500 £45,000
% change year-on-year
- -5.55%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5749 5495 5998
As % of all permanent IT jobs located in the North West 83.05% 82.78% 80.54%
Number of salaries quoted 4780 4539 4994
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £27,500 £27,500 £25,000
10% offered a salary of more than £60,000 £60,000 £55,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the North West region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North West

ITSM
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the North West region.

ITSM Salary Trend in the North West

ITSM
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing ITSM across the North West region over the 3 months to 2 March 2015.

ITSM Salary Histogram in the North West

ITSM
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the North West region over the 3 months to 2 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire -4 8 £35,000 +75.00% 1
Cumbria - 7 £100,000 -
Manchester -9 6 £40,500 +15.71% 5
Merseyside +9 3 £40,000 +21.21% 2
ITSM
England

ITSM
Top 30 Related IT Skills in the North West

For the 6 months to 2 March 2015, IT jobs across the North West region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 43 (91.49%) Service Management
2 31 (65.96%) ITIL
3 14 (29.79%) SLA
4 13 (27.66%) Service Delivery
5 12 (25.53%) SC Cleared
5 12 (25.53%) Security Cleared
6 10 (21.28%) ITIL Foundation Certificate
7 9 (19.15%) Business Analysis
7 9 (19.15%) Finance
8 8 (17.02%) Project Management
8 8 (17.02%) Windows
8 8 (17.02%) Analytical Skills
9 7 (14.89%) Microsoft
9 7 (14.89%) Stakeholder Management
9 7 (14.89%) Continuous Improvement
10 6 (12.77%) Problem Management
10 6 (12.77%) Change Management
10 6 (12.77%) ITIL Certification
10 6 (12.77%) MS Office
11 5 (10.64%) MS Excel
11 5 (10.64%) Windows XP
11 5 (10.64%) Active Directory
11 5 (10.64%) Law
11 5 (10.64%) Incident Management
11 5 (10.64%) Supplier Management
11 5 (10.64%) Knowledge Management
11 5 (10.64%) Agile Software Development
11 5 (10.64%) SCCM
11 5 (10.64%) Degree
11 5 (10.64%) ITIL V3

ITSM
Top Related IT Skills in the North West by Category

For the 6 months to 2 March 2015, IT jobs across the North West region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 2 (4.26%) Blackberry Enterprise Server
2 1 (2.13%) Apache
2 1 (2.13%) SharePoint
Applications
1 6 (12.77%) MS Office
2 5 (10.64%) MS Excel
Business Applications
1 4 (8.51%) Remedy ITSM
Communications & Networking
1 1 (2.13%) VoIP
1 1 (2.13%) TCP/IP
1 1 (2.13%) Intranet
1 1 (2.13%) Internet
1 1 (2.13%) Extranet
Database & Business Intelligence
1 2 (4.26%) Relational Database
2 1 (2.13%) SQL Server
2 1 (2.13%) RDBMS
2 1 (2.13%) SQL Server Reporting Services
2 1 (2.13%) SQL Server Integration Services
2 1 (2.13%) QlikView
2 1 (2.13%) SQL Server Analysis Services
2 1 (2.13%) Oracle BI EE
General
1 9 (19.15%) Finance
2 5 (10.64%) Law
3 2 (4.26%) Legal
4 1 (2.13%) Publishing
4 1 (2.13%) Billing
4 1 (2.13%) German Language
4 1 (2.13%) Back Office
4 1 (2.13%) Telecoms
Job Titles
1 16 (34.04%) Analyst
2 15 (31.91%) Service Manager
3 6 (12.77%) IT Services Manager
4 5 (10.64%) Service Desk Analyst
4 5 (10.64%) Service Analyst
4 5 (10.64%) Business Analyst
4 5 (10.64%) Service Desk Manager
4 5 (10.64%) Problem Analyst
5 4 (8.51%) Delivery Manager
5 4 (8.51%) Systems Manager
5 4 (8.51%) Services Delivery Manager
6 3 (6.38%) Systems Support
6 3 (6.38%) Architect
6 3 (6.38%) Support Manager
6 3 (6.38%) Programme Director
6 3 (6.38%) Service Support Manager
6 3 (6.38%) Systems Support Manager
7 2 (4.26%) Head of Service Management
8 1 (2.13%) Data Analytics Manager
8 1 (2.13%) Applications Project Manager
Libraries, Frameworks & Software Standards
1 1 (2.13%) .NET
1 1 (2.13%) ASP.NET
1 1 (2.13%) Web Services
Miscellaneous
1 8 (17.02%) Analytical Skills
2 3 (6.38%) NHS
3 2 (4.26%) Blackberry
4 1 (2.13%) Statistics
4 1 (2.13%) Life Science
4 1 (2.13%) CMDB
Operating Systems
1 8 (17.02%) Windows
2 5 (10.64%) Windows XP
3 4 (8.51%) Windows 8
4 2 (4.26%) Linux
5 1 (2.13%) Windows 7
5 1 (2.13%) Apple iOS
5 1 (2.13%) UNIX
Processes & Methodologies
1 43 (91.49%) Service Management
2 31 (65.96%) ITIL
3 13 (27.66%) Service Delivery
4 9 (19.15%) Business Analysis
5 8 (17.02%) Project Management
6 7 (14.89%) Stakeholder Management
6 7 (14.89%) Continuous Improvement
7 6 (12.77%) Change Management
7 6 (12.77%) Problem Management
8 5 (10.64%) ITIL V3
8 5 (10.64%) Agile Software Development
8 5 (10.64%) Supplier Management
8 5 (10.64%) Knowledge Management
8 5 (10.64%) Incident Management
9 4 (8.51%) Validation
9 4 (8.51%) PRINCE2
9 4 (8.51%) Release Management
9 4 (8.51%) Mentoring
9 4 (8.51%) Coaching
10 3 (6.38%) CRAMM
Programming Languages
1 1 (2.13%) C#
1 1 (2.13%) Perl
1 1 (2.13%) SQL
1 1 (2.13%) VB
1 1 (2.13%) Shell Script
Qualifications
1 12 (25.53%) SC Cleared
1 12 (25.53%) Security Cleared
2 10 (21.28%) ITIL Foundation Certificate
3 6 (12.77%) ITIL Certification
4 5 (10.64%) Degree
5 3 (6.38%) DV Cleared
6 1 (2.13%) VCP4
6 1 (2.13%) PRINCE2 Practitioner
6 1 (2.13%) CISM
6 1 (2.13%) MCDST
6 1 (2.13%) MCP
6 1 (2.13%) ISEB
6 1 (2.13%) CISSP
6 1 (2.13%) Microsoft Certification
Quality Assurance & Compliance
1 14 (29.79%) SLA
System Software
1 5 (10.64%) Active Directory
2 1 (2.13%) VMware Infrastructure
Systems Management
1 5 (10.64%) SCCM
Vendors
1 7 (14.89%) Microsoft
2 4 (8.51%) Remedy
3 2 (4.26%) Oracle
4 1 (2.13%) VMware
4 1 (2.13%) Dell
4 1 (2.13%) Citrix
Knowsley, Merseyside
Capita
Salary: Car, Pension
Posted: 2 days ago
Manchester
Outsourcery
Salary: £21,000 - £27,000 per year plus Bonus, Pension and Benefits
Posted: 3 days ago
Salford, Lancashire
Outsourcery Hosting Ltd
Salary: From £21,000 to £27,000 per annum plus Bonus, Pension and Benefits
Posted: 4 days ago
Greater Manchester
Nigel Frank International Limited - Newcastle
Salary: £55000 per annum + Bonus + Benefits
Posted: 6 days ago
Manchester, Lancashire
The Co-operative Group
Salary: From £32,000 to £39,000 per annum + benefits
Posted: 6 days ago
Rochdale, Lancashire
QA Limited
Salary: £120.00 per week
Posted: 6 days ago
Liverpool
Capita - ITIN
Salary: £40000 per annum + Car, Pension
Posted: 7 days ago