The table below looks at the statistics for ITSM skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 227 219 196
Rank change year-on-year
-8 -23
Permanent jobs citing ITSM 25 20 63
As % of all permanent IT jobs located in the North West 0.34% 0.30% 0.79%
As % of the Processes & Methodologies category 0.41% 0.37% 0.99%
Number of salaries quoted 23 14 46
Average salary £30,000 £29,000 £62,000
Average salary % change year-on-year
+3.44% -53.22%
90% offered a salary of more than £20,000 £19,500 £35,000
10% offered a salary of more than £39,700 £60,250 £66,250
UK excluding London average salary £38,750 £45,000 £42,500
% change year-on-year
-13.88% +5.88%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
6063 5433 6355
As % of all permanent IT jobs located in the North West 82.93% 81.00% 80.03%
Number of salaries quoted 5217 4517 5597
Average salary £40,000 £38,625 £37,500
Average salary % change year-on-year
+3.55% +3.00%
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £62,500 £55,000 £55,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the North West region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North West

ITSM
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the North West region.

ITSM Salary Trend in the North West

ITSM
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing ITSM across the North West region over the 3 months to 24 December 2014.

ITSM Salary Histogram in the North West

ITSM
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the North West region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -16 10 £38,500 +28.33% 1
Merseyside +17 9 £20,000 -39.39%
Cheshire -1 5 £22,000 +12.82%
Cumbria - 1 £55,000 -
ITSM
England

ITSM
Top 30 Related IT Skills in the North West

For the 6 months to 24 December 2014, IT jobs across the North West region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 30 (85.71%) Service Management
2 28 (80.00%) ITIL
3 12 (34.29%) ITIL Foundation Certificate
4 11 (31.43%) SLA
5 10 (28.57%) Finance
6 8 (22.86%) Windows
6 8 (22.86%) Microsoft
6 8 (22.86%) Continuous Improvement
6 8 (22.86%) Analytical Skills
7 6 (17.14%) MS Office
7 6 (17.14%) Configuration Management
7 6 (17.14%) Service Delivery
7 6 (17.14%) Problem Management
7 6 (17.14%) SC Cleared
7 6 (17.14%) Security Cleared
8 5 (14.29%) MS Excel
8 5 (14.29%) Windows XP
8 5 (14.29%) Active Directory
8 5 (14.29%) ITIL Certification
8 5 (14.29%) Law
8 5 (14.29%) Supplier Management
8 5 (14.29%) Knowledge Management
8 5 (14.29%) Incident Management
8 5 (14.29%) SCCM
9 4 (11.43%) Linux
9 4 (11.43%) Remedy
9 4 (11.43%) Remedy ITSM
9 4 (11.43%) Release Management
9 4 (11.43%) Change Control
9 4 (11.43%) Windows 8

ITSM
Top Related IT Skills in the North West by Category

For the 6 months to 24 December 2014, IT jobs across the North West region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 2 (5.71%) Blackberry Enterprise Server
2 1 (2.86%) Apache
2 1 (2.86%) SharePoint
Applications
1 6 (17.14%) MS Office
2 5 (14.29%) MS Excel
Business Applications
1 4 (11.43%) Remedy ITSM
Communications & Networking
1 3 (8.57%) Internet
2 2 (5.71%) DNS
3 1 (2.86%) Intranet
3 1 (2.86%) Extranet
3 1 (2.86%) Wireless
3 1 (2.86%) IMAP
3 1 (2.86%) LAN
3 1 (2.86%) VoIP
3 1 (2.86%) WAN
3 1 (2.86%) SMTP
3 1 (2.86%) HTTP
3 1 (2.86%) TCP/IP
Database & Business Intelligence
1 2 (5.71%) Relational Database
2 1 (2.86%) MySQL
2 1 (2.86%) RDBMS
General
1 10 (28.57%) Finance
2 5 (14.29%) Law
3 3 (8.57%) Banking
4 2 (5.71%) Legal
4 2 (5.71%) Telecoms
5 1 (2.86%) Billing
Job Titles
1 17 (48.57%) Service Manager
2 11 (31.43%) Analyst
3 5 (14.29%) Service Desk Manager
3 5 (14.29%) Problem Analyst
4 4 (11.43%) Service Analyst
4 4 (11.43%) Systems Manager
4 4 (11.43%) Service Desk Analyst
5 3 (8.57%) Systems Support
5 3 (8.57%) Services Delivery Manager
5 3 (8.57%) Support Manager
5 3 (8.57%) Delivery Manager
5 3 (8.57%) Systems Support Manager
5 3 (8.57%) IT Services Manager
5 3 (8.57%) Service Support Manager
6 2 (5.71%) Infrastructure Manager
6 2 (5.71%) Infrastructure Services Manager
7 1 (2.86%) Configuration Analyst
7 1 (2.86%) Applications Project Manager
7 1 (2.86%) Head of Infrastructure
7 1 (2.86%) Linux Systems Administrator
Libraries, Frameworks & Software Standards
1 1 (2.86%) Web Services
Miscellaneous
1 8 (22.86%) Analytical Skills
2 2 (5.71%) Blackberry
2 2 (5.71%) CMDB
3 1 (2.86%) Open Source
3 1 (2.86%) Management Information System
3 1 (2.86%) Life Science
Operating Systems
1 8 (22.86%) Windows
2 5 (14.29%) Windows XP
3 4 (11.43%) Windows 8
3 4 (11.43%) Linux
4 2 (5.71%) UNIX
4 2 (5.71%) Solaris
5 1 (2.86%) Windows 7
5 1 (2.86%) Apple iOS
Processes & Methodologies
1 30 (85.71%) Service Management
2 28 (80.00%) ITIL
3 8 (22.86%) Continuous Improvement
4 6 (17.14%) Problem Management
4 6 (17.14%) Configuration Management
4 6 (17.14%) Service Delivery
5 5 (14.29%) Supplier Management
5 5 (14.29%) Knowledge Management
5 5 (14.29%) Incident Management
6 4 (11.43%) Release Management
6 4 (11.43%) Change Control
6 4 (11.43%) Mentoring
6 4 (11.43%) Coaching
7 3 (8.57%) Document Management
7 3 (8.57%) Project Management
7 3 (8.57%) PRINCE2
8 2 (5.71%) Stakeholder Management
8 2 (5.71%) ITIL V3
9 1 (2.86%) IT Asset Management
9 1 (2.86%) People Management
Programming Languages
1 1 (2.86%) Perl
1 1 (2.86%) SQL
1 1 (2.86%) Shell Script
Qualifications
1 12 (34.29%) ITIL Foundation Certificate
2 6 (17.14%) SC Cleared
2 6 (17.14%) Security Cleared
3 5 (14.29%) ITIL Certification
4 3 (8.57%) Degree
5 1 (2.86%) PRINCE2 Practitioner
5 1 (2.86%) MCDST
5 1 (2.86%) MCP
5 1 (2.86%) ISEB
5 1 (2.86%) Microsoft Certification
Quality Assurance & Compliance
1 11 (31.43%) SLA
System Software
1 5 (14.29%) Active Directory
2 2 (5.71%) VMware Infrastructure
Systems Management
1 5 (14.29%) SCCM
Vendors
1 8 (22.86%) Microsoft
2 4 (11.43%) Remedy
3 2 (5.71%) VMware
3 2 (5.71%) Citrix
4 1 (2.86%) Avaya
4 1 (2.86%) SolarWinds
4 1 (2.86%) Dell
4 1 (2.86%) Oracle
4 1 (2.86%) Cisco
Manchester
Nigel Frank International Limited - Newcastle
Salary: £40000 - £50000 per annum + Benefits
Posted: Yesterday