The table below looks at the statistics for SLA skills in IT jobs advertised for the North West region. Included is a guide to the salaries offered in IT jobs that have cited SLA over the 3 months to 27 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
27 May 2016
Same period 2015 Same period 2014
Service Level Agreement (SLA)
Rank 84 96 86
Rank change year-on-year
+12 -10
Permanent jobs citing SLA 174 180 199
As % of all permanent IT jobs located in the North West 3.13% 2.95% 2.91%
As % of the Quality Assurance & Compliance category 32.95% 29.22% 31.69%
Number of salaries quoted 145 139 170
Median salary £35,000 £40,000 £35,000
Median salary % change year-on-year
-12.50% +14.28%
90% offered a salary of more than £20,500 £21,550 £19,500
10% offered a salary of more than £50,000 £55,000 £60,000
UK excluding London median salary £35,000 £35,000 £33,000
% change year-on-year
- +6.06%
SLA
England

The following table is for comparison with the above and provides statistics for the entire Quality Assurance & Compliance category in permanent jobs advertised in the North West region.

Quality Assurance & Compliance Category
North West
Permanent IT job ads with a match in the
Quality Assurance & Compliance category
528 616 628
As % of all permanent IT jobs located in the North West 9.51% 10.10% 9.18%
Number of salaries quoted 432 481 473
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £24,000 £27,500 £25,000
10% offered a salary of more than £55,000 £55,000 £57,500
UK excluding London median salary £45,000 £42,500 £40,500
% change year-on-year
+5.88% +4.93%

SLA
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region citing SLA as a proportion of all IT jobs with a match in the Quality Assurance & Compliance category.

SLA Jobs Demand Trend in the North West

SLA
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA across the North West region.

SLA Salary Trend in the North West

SLA
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing SLA across the North West region over the 3 months to 27 May 2016.

SLA Salary Histogram in the North West

SLA
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North West region over the 3 months to 27 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +16 97 £36,500 -8.75% 22
Cheshire +17 43 £32,500 -9.72% 4
Cumbria +5 15 £47,500 -13.63% 1
Merseyside +13 14 £23,500 -53.00%
Lancashire -3 8 £23,500 -18.26% 3
SLA
England

SLA
Top 30 Related IT Skills in the North West

For the 6 months to 27 May 2016, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for SLA.

1 150 (43.86%) ITIL
2 120 (35.09%) Windows
3 118 (34.50%) Finance
4 100 (29.24%) Service Delivery
5 92 (26.90%) Microsoft
6 85 (24.85%) MS Office
7 68 (19.88%) Active Directory
8 66 (19.30%) Service Management
9 65 (19.01%) MS Excel
10 64 (18.71%) Windows 7
11 57 (16.67%) Change Management
12 52 (15.20%) Analytical Skills
13 48 (14.04%) SQL
14 44 (12.87%) Telecoms
15 42 (12.28%) MS Exchange
16 41 (11.99%) SQL Server
17 40 (11.70%) WAN
18 37 (10.82%) VMware
19 36 (10.53%) Degree
19 36 (10.53%) Windows Server
20 35 (10.23%) TCP/IP
21 34 (9.94%) Windows Server 2008
22 32 (9.36%) Management Information System
23 31 (9.06%) LAN
23 31 (9.06%) Blackberry
23 31 (9.06%) Ticket Management
24 29 (8.48%) Data Centre
24 29 (8.48%) Time Management
25 28 (8.19%) Security Cleared
25 28 (8.19%) Blackberry Enterprise Server

SLA
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 42 (12.28%) MS Exchange
2 28 (8.19%) Blackberry Enterprise Server
3 21 (6.14%) Exchange Server 2010
4 15 (4.39%) Exchange Server 2013
5 11 (3.22%) SharePoint
6 8 (2.34%) Exchange Server 2007
7 6 (1.75%) BizTalk Server
8 5 (1.46%) CMS
8 5 (1.46%) IIS
9 4 (1.17%) IBM Notes
10 3 (0.88%) NetWeaver
10 3 (0.88%) Skype for Business
11 2 (0.58%) TWiki
12 1 (0.29%) Apache
12 1 (0.29%) Exchange Server 2003
12 1 (0.29%) nginx
12 1 (0.29%) Site Server
12 1 (0.29%) WebSphere
Applications
1 85 (24.85%) MS Office
2 65 (19.01%) MS Excel
3 11 (3.22%) MS PowerPoint
4 2 (0.58%) Spreadsheet
Business Applications
1 7 (2.05%) Dynamics CRM
2 5 (1.46%) Salesforce.com CRM
3 4 (1.17%) Infor M3
4 1 (0.29%) assyst
4 1 (0.29%) Oracle Assets
4 1 (0.29%) Oracle EBS
4 1 (0.29%) Oracle Payables
4 1 (0.29%) Oracle Receivables
4 1 (0.29%) Oracle Subledger Accounting
Cloud Services
1 11 (3.22%) Office 365
2 3 (0.88%) Microsoft Azure
3 1 (0.29%) Amazon AWS
Communications & Networking
1 40 (11.70%) WAN
2 35 (10.23%) TCP/IP
3 31 (9.06%) LAN
4 22 (6.43%) Firewall
5 20 (5.85%) Internet
5 20 (5.85%) VPN
6 14 (4.09%) SAN
6 14 (4.09%) Wi-Fi
7 12 (3.51%) DNS
7 12 (3.51%) VoIP
8 11 (3.22%) BGP
8 11 (3.22%) DHCP
9 10 (2.92%) NAS
10 9 (2.63%) Network Security
11 8 (2.34%) Broadband
11 8 (2.34%) SMS
11 8 (2.34%) VLAN
11 8 (2.34%) Wireless
12 7 (2.05%) MPLS
12 7 (2.05%) OSPF
Database & Business Intelligence
1 41 (11.99%) SQL Server
2 23 (6.73%) SQL Server 2008
3 6 (1.75%) BusinessObjects
3 6 (1.75%) SQL Server 2012
4 2 (0.58%) Azure SQL Database
4 2 (0.58%) MySQL
4 2 (0.58%) Oracle Database
4 2 (0.58%) PowerPivot
4 2 (0.58%) Relational Database
4 2 (0.58%) SAP HANA
4 2 (0.58%) SQL Server Integration Services
5 1 (0.29%) ActiveReports
5 1 (0.29%) Big Data
5 1 (0.29%) Crystal Reports
5 1 (0.29%) DB2
5 1 (0.29%) Hadoop
5 1 (0.29%) MongoDB
5 1 (0.29%) Neo4j
5 1 (0.29%) NoSQL
5 1 (0.29%) Oracle BI Publisher
Development Applications
1 2 (0.58%) SQL Server Management Studio (SSMS)
2 1 (0.29%) Eclipse
2 1 (0.29%) JDeveloper
2 1 (0.29%) Mercurial
2 1 (0.29%) Oracle Forms
General
1 118 (34.50%) Finance
2 44 (12.87%) Telecoms
3 27 (7.89%) Banking
3 27 (7.89%) Legal
4 25 (7.31%) Law
5 21 (6.14%) Retail
6 11 (3.22%) Back Office
7 10 (2.92%) Billing
8 7 (2.05%) Manufacturing
8 7 (2.05%) Marketing
9 6 (1.75%) Financial Institution
10 5 (1.46%) Publishing
11 4 (1.17%) Military
11 4 (1.17%) Pharmaceutical
12 2 (0.58%) Arabic Language
12 2 (0.58%) French Language
12 2 (0.58%) German Language
12 2 (0.58%) Hindi Language
12 2 (0.58%) Russian Language
12 2 (0.58%) Spanish Language
Job Titles
1 97 (28.36%) Analyst
2 44 (12.87%) Service Analyst
3 41 (11.99%) Applications Support
3 41 (11.99%) Support Analyst
4 40 (11.70%) Service Desk Analyst
5 39 (11.40%) Service Manager
6 36 (10.53%) Senior Analyst
7 35 (10.23%) IT Manager
8 33 (9.65%) IT Support
9 29 (8.48%) Senior Service Desk Analyst
10 28 (8.19%) Applications Support Analyst
11 25 (7.31%) 2nd Line Support
12 21 (6.14%) Support Manager
13 19 (5.56%) Administrator
13 19 (5.56%) IT Technician
13 19 (5.56%) Systems Administrator
14 18 (5.26%) IT Support Manager
15 15 (4.39%) Delivery Manager
15 15 (4.39%) Services Delivery Manager
16 14 (4.09%) Team Leader
Libraries, Frameworks & Software Standards
1 14 (4.09%) .NET
2 9 (2.63%) ASP.NET
3 8 (2.34%) Flash
4 6 (1.75%) WCF
4 6 (1.75%) Web Services
5 5 (1.46%) HTML
6 4 (1.17%) WAP
7 3 (0.88%) SAP Basis
8 2 (0.58%) 802.1X
8 2 (0.58%) SAP Fiori
8 2 (0.58%) SAP PI
8 2 (0.58%) XML
9 1 (0.29%) AngularJS
9 1 (0.29%) ASP.NET Web API
9 1 (0.29%) CSS
9 1 (0.29%) HTML5
9 1 (0.29%) JSF
9 1 (0.29%) LAMP
9 1 (0.29%) LAPP Stack
9 1 (0.29%) LEMP Stack
Miscellaneous
1 52 (15.20%) Analytical Skills
2 32 (9.36%) Management Information System
3 31 (9.06%) Blackberry
4 29 (8.48%) Data Centre
5 23 (6.73%) Statistics
6 21 (6.14%) Credit Risk
6 21 (6.14%) SWIFT
7 18 (5.26%) Mathematics
8 11 (3.22%) Driving Licence
9 7 (2.05%) VCE vBlock
9 7 (2.05%) Wiki
10 6 (1.75%) Celerra
10 6 (1.75%) CLARiiON
10 6 (1.75%) EMC VNX
11 5 (1.46%) Computer Science
11 5 (1.46%) iPad
12 4 (1.17%) Clustering
12 4 (1.17%) iPhone
12 4 (1.17%) iSeries
12 4 (1.17%) Video Conferencing
Operating Systems
1 120 (35.09%) Windows
2 64 (18.71%) Windows 7
3 36 (10.53%) Windows Server
4 34 (9.94%) Windows Server 2008
5 16 (4.68%) Windows Server 2012
6 12 (3.51%) Linux
6 12 (3.51%) Windows Server 2003
7 11 (3.22%) Windows XP
8 9 (2.63%) Unix
8 9 (2.63%) Windows 8
9 8 (2.34%) Windows 10
10 7 (2.05%) Solaris
11 3 (0.88%) Android
11 3 (0.88%) Apple iOS
11 3 (0.88%) Red Hat Enterprise Linux
12 2 (0.58%) CentOS
12 2 (0.58%) Data ONTAP
12 2 (0.58%) Ubuntu
12 2 (0.58%) Windows 2000 Server
12 2 (0.58%) Windows Vista
Processes & Methodologies
1 150 (43.86%) ITIL
2 100 (29.24%) Service Delivery
3 66 (19.30%) Service Management
4 57 (16.67%) Change Management
5 31 (9.06%) Ticket Management
6 29 (8.48%) Time Management
7 26 (7.60%) Incident Management
8 25 (7.31%) Data Analysis
8 25 (7.31%) ITSM
8 25 (7.31%) Line Management
8 25 (7.31%) Mentoring
8 25 (7.31%) Wealth Management
9 21 (6.14%) Continuous Improvement
9 21 (6.14%) User Acceptance Testing
10 18 (5.26%) Stakeholder Management
11 17 (4.97%) ITIL V3
12 16 (4.68%) Service Design
13 14 (4.09%) Coaching
13 14 (4.09%) Critical Success Factor
13 14 (4.09%) Performance Management
Programming Languages
1 48 (14.04%) SQL
2 17 (4.97%) C
3 12 (3.51%) VB.NET
4 10 (2.92%) PowerShell
4 10 (2.92%) T-SQL
5 9 (2.63%) C#
6 4 (1.17%) PL/SQL
7 3 (0.88%) Java
8 2 (0.58%) Perl
8 2 (0.58%) Shell Script
9 1 (0.29%) Bash Shell
9 1 (0.29%) PHP
9 1 (0.29%) Python
9 1 (0.29%) VBA
Qualifications
1 36 (10.53%) Degree
2 28 (8.19%) Security Cleared
3 26 (7.60%) SC Cleared
4 24 (7.02%) Cisco Certification
5 22 (6.43%) ITIL Certification
6 20 (5.85%) Microsoft Certification
7 16 (4.68%) CCNA
8 15 (4.39%) CCNP
8 15 (4.39%) ISTQB
8 15 (4.39%) ISTQB Foundation Certification
8 15 (4.39%) MCP
9 12 (3.51%) ISEB
10 6 (1.75%) MCSE
11 5 (1.46%) VMware Certified Professional (VCP)
12 4 (1.17%) Citrix Certification
12 4 (1.17%) MCDST
13 2 (0.58%) CCDP
13 2 (0.58%) CISM
13 2 (0.58%) CISSP
13 2 (0.58%) SAP Certification
Quality Assurance & Compliance
1 10 (2.92%) QA
2 4 (1.17%) ISO/IEC 27001
3 2 (0.58%) Data Quality
System Software
1 68 (19.88%) Active Directory
2 24 (7.02%) VMware Infrastructure
3 8 (2.34%) Hyper-V
4 7 (2.05%) EMC RecoverPoint
5 6 (1.75%) XenDesktop
6 5 (1.46%) XenApp
7 4 (1.17%) Terminal Services
8 3 (0.88%) Firmware
8 3 (0.88%) VMware ESX
9 2 (0.58%) VirtualBox
9 2 (0.58%) XenServer
10 1 (0.29%) iptables
10 1 (0.29%) Postfix
10 1 (0.29%) VMware Server
Systems Management
1 11 (3.22%) FortiGate
2 9 (2.63%) SCCM
3 7 (2.05%) EMC NetWorker
3 7 (2.05%) Oracle RMAN
4 6 (1.75%) NetBackup
5 4 (1.17%) McAfee ePO
5 4 (1.17%) Norton AntiVirus
5 4 (1.17%) SCOM
6 2 (0.58%) Nagios
7 1 (0.29%) DameWare
Vendors
1 92 (26.90%) Microsoft
2 37 (10.82%) VMware
3 27 (7.89%) Cisco
4 21 (6.14%) Bloomberg
4 21 (6.14%) Citrix
4 21 (6.14%) Reuters
5 16 (4.68%) Intel Security
5 16 (4.68%) Oracle
5 16 (4.68%) Remedy
6 14 (4.09%) Juniper
7 10 (2.92%) Cadence
8 7 (2.05%) Brocade
8 7 (2.05%) EMC
8 7 (2.05%) Extreme Networks
8 7 (2.05%) IBM
8 7 (2.05%) NETGEAR
8 7 (2.05%) SAP
8 7 (2.05%) Veeam
9 6 (1.75%) Salesforce.com
9 6 (1.75%) SolarWinds
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