The table below looks at the statistics for SLA skills in IT jobs advertised for the North West region. Included is a guide to the salaries offered in IT jobs that have cited SLA over the 3 months to 28 July 2016 with a comparison to the same period over the previous 2 years.

3 months to
28 Jul 2016
Same period 2015 Same period 2014
Service Level Agreement (SLA)
Rank 130 81 88
Rank change year-on-year
-49 +7
Permanent jobs citing SLA 123 226 210
As % of all permanent IT jobs located in the North West 2.09% 3.44% 2.95%
As % of the Quality Assurance & Compliance category 20.67% 32.66% 31.25%
Number of salaries quoted 89 169 169
Median salary £35,000 £32,500 £37,500
Median salary % change year-on-year
+7.69% -13.33%
90% offered a salary of more than £21,700 £19,500 £19,000
10% offered a salary of more than £52,500 £49,900 £63,000
UK excluding London median salary £34,250 £33,665 £34,000
% change year-on-year
+1.73% -0.98%
SLA
England

The following table is for comparison with the above and provides statistics for the entire Quality Assurance & Compliance category in permanent jobs advertised in the North West region.

Quality Assurance & Compliance Category
North West
Permanent IT job ads with a match in the
Quality Assurance & Compliance category
595 692 672
As % of all permanent IT jobs located in the North West 10.12% 10.54% 9.44%
Number of salaries quoted 457 541 547
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £27,500 £25,000 £25,000
10% offered a salary of more than £62,350 £55,750 £60,000
UK excluding London median salary £45,000 £42,049 £40,500
% change year-on-year
+7.01% +3.82%

SLA
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region citing SLA as a proportion of all IT jobs with a match in the Quality Assurance & Compliance category.

SLA Jobs Demand Trend in the North West

SLA
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA across the North West region.

SLA Salary Trend in the North West

SLA
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing SLA across the North West region over the 3 months to 28 July 2016.

SLA Salary Histogram in the North West

SLA
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North West region over the 3 months to 28 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -32 76 £35,000 +7.69% 16
Cheshire +15 26 £29,000 -10.76% 5
Merseyside -23 11 £45,000 -18.91%
Lancashire +11 9 £45,000 +157.14% 3
Cumbria -11 4 £51,250 +57.69%
SLA
England

SLA
Top 30 Related IT Skills in the North West

For the 6 months to 28 July 2016, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for SLA.

1 130 (41.14%) ITIL
2 97 (30.70%) Windows
3 96 (30.38%) Finance
4 92 (29.11%) Service Delivery
5 81 (25.63%) Microsoft
6 61 (19.30%) Service Management
7 56 (17.72%) Active Directory
8 55 (17.41%) MS Office
9 46 (14.56%) MS Excel
10 45 (14.24%) Change Management
11 41 (12.97%) Windows 7
12 40 (12.66%) WAN
13 39 (12.34%) SQL Server
13 39 (12.34%) Management Information System
14 36 (11.39%) MS Exchange
14 36 (11.39%) Data Centre
15 34 (10.76%) Analytical Skills
16 33 (10.44%) Windows Server
16 33 (10.44%) Telecoms
16 33 (10.44%) Cisco
17 32 (10.13%) SQL
18 31 (9.81%) LAN
19 29 (9.18%) Mentoring
20 27 (8.54%) TCP/IP
20 27 (8.54%) Continuous Improvement
21 26 (8.23%) Retail
22 25 (7.91%) Firewall
23 24 (7.59%) VMware
23 24 (7.59%) Stakeholder Management
23 24 (7.59%) Cisco Certification

SLA
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (11.39%) MS Exchange
2 17 (5.38%) Blackberry Enterprise Server
3 16 (5.06%) Exchange Server 2010
4 12 (3.80%) Exchange Server 2013
4 12 (3.80%) SharePoint
5 10 (3.16%) BizTalk Server
6 9 (2.85%) NetWeaver
7 5 (1.58%) Exchange Server 2007
7 5 (1.58%) WebSphere
8 4 (1.27%) Exchange Server 2003
8 4 (1.27%) IBM Notes
9 3 (0.95%) IIS
10 1 (0.32%) Apache
10 1 (0.32%) CMS
10 1 (0.32%) nginx
10 1 (0.32%) SharePoint 2010
Applications
1 55 (17.41%) MS Office
2 46 (14.56%) MS Excel
3 11 (3.48%) MS PowerPoint
4 3 (0.95%) MS Visio
5 2 (0.63%) Spreadsheet
Business Applications
1 10 (3.16%) Dynamics CRM
2 5 (1.58%) Salesforce.com CRM
3 4 (1.27%) Infor M3
4 1 (0.32%) assyst
4 1 (0.32%) Oracle Assets
4 1 (0.32%) Oracle CRM
4 1 (0.32%) Oracle EBS
4 1 (0.32%) Oracle Payables
4 1 (0.32%) Oracle Receivables
4 1 (0.32%) Oracle Subledger Accounting
4 1 (0.32%) PeopleSoft CRM
4 1 (0.32%) PeopleSoft HRMS
Cloud Services
1 13 (4.11%) Office 365
2 8 (2.53%) Amazon AWS
3 4 (1.27%) Microsoft Azure
Communications & Networking
1 40 (12.66%) WAN
2 31 (9.81%) LAN
3 27 (8.54%) TCP/IP
4 25 (7.91%) Firewall
5 21 (6.65%) Internet
6 15 (4.75%) BGP
7 14 (4.43%) Network Security
7 14 (4.43%) VPN
8 12 (3.80%) DHCP
9 11 (3.48%) Wireless
10 10 (3.16%) DNS
10 10 (3.16%) SAN
10 10 (3.16%) SMS
11 9 (2.85%) OSPF
11 9 (2.85%) VLAN
12 8 (2.53%) MPLS
12 8 (2.53%) VoIP
13 7 (2.22%) SNMP
13 7 (2.22%) Wi-Fi
14 6 (1.90%) Intrusion Detection
Database & Business Intelligence
1 39 (12.34%) SQL Server
2 18 (5.70%) SQL Server 2008
3 14 (4.43%) BusinessObjects
4 10 (3.16%) SQL Server 2012
5 9 (2.85%) DB2
6 5 (1.58%) Crystal Reports
7 2 (0.63%) MySQL
7 2 (0.63%) Oracle Database
7 2 (0.63%) PowerPivot
8 1 (0.32%) ActiveReports
8 1 (0.32%) Big Data
8 1 (0.32%) Hadoop
8 1 (0.32%) MongoDB
8 1 (0.32%) Neo4j
8 1 (0.32%) NoSQL
8 1 (0.32%) Oracle BI EE
8 1 (0.32%) Oracle BI Publisher
8 1 (0.32%) Oracle Database 10g
8 1 (0.32%) PostgreSQL
8 1 (0.32%) Spotfire
Development Applications
1 2 (0.63%) Oracle Forms
2 1 (0.32%) Eclipse
2 1 (0.32%) JDeveloper
2 1 (0.32%) Mercurial
General
1 96 (30.38%) Finance
2 33 (10.44%) Telecoms
3 26 (8.23%) Retail
4 20 (6.33%) Banking
4 20 (6.33%) Legal
5 19 (6.01%) Law
6 13 (4.11%) Back Office
7 6 (1.90%) Financial Institution
8 5 (1.58%) Publishing
9 3 (0.95%) French Language
9 3 (0.95%) German Language
9 3 (0.95%) Manufacturing
9 3 (0.95%) Spanish Language
10 2 (0.63%) Arabic Language
10 2 (0.63%) Automotive
10 2 (0.63%) Billing
10 2 (0.63%) Hindi Language
10 2 (0.63%) Marketing
10 2 (0.63%) Russian Language
11 1 (0.32%) Games
Job Titles
1 74 (23.42%) Analyst
2 51 (16.14%) Service Manager
3 36 (11.39%) IT Manager
4 35 (11.08%) Support Analyst
5 34 (10.76%) Applications Support
6 28 (8.86%) Service Analyst
7 27 (8.54%) Senior Analyst
8 26 (8.23%) Service Desk Analyst
9 24 (7.59%) Applications Support Analyst
9 24 (7.59%) Delivery Manager
9 24 (7.59%) IT Support
9 24 (7.59%) Services Delivery Manager
10 18 (5.70%) Support Manager
11 17 (5.38%) IT Services Manager
11 17 (5.38%) Senior Service Desk Analyst
12 16 (5.06%) Administrator
12 16 (5.06%) IT Support Manager
12 16 (5.06%) Systems Administrator
13 14 (4.43%) 2nd Line Support
13 14 (4.43%) Support Engineer
Libraries, Frameworks & Software Standards
1 10 (3.16%) Flash
2 9 (2.85%) .NET
2 9 (2.85%) SAP Basis
3 6 (1.90%) ASP.NET
3 6 (1.90%) WCF
3 6 (1.90%) Web Services
4 4 (1.27%) WAP
5 2 (0.63%) 802.1X
6 1 (0.32%) .NET Framework
6 1 (0.32%) HTML
6 1 (0.32%) JSF
6 1 (0.32%) LAMP
6 1 (0.32%) LAPP Stack
6 1 (0.32%) LEMP Stack
6 1 (0.32%) WinForms
Miscellaneous
1 39 (12.34%) Management Information System
2 36 (11.39%) Data Centre
3 34 (10.76%) Analytical Skills
4 22 (6.96%) Statistics
5 19 (6.01%) Blackberry
6 18 (5.70%) Credit Risk
6 18 (5.70%) SWIFT
7 11 (3.48%) Clustering
7 11 (3.48%) Driving Licence
7 11 (3.48%) Mathematics
8 7 (2.22%) Wiki
9 4 (1.27%) AS400
9 4 (1.27%) EPoS
9 4 (1.27%) iSeries
9 4 (1.27%) STB
10 3 (0.95%) Celerra
10 3 (0.95%) CLARiiON
10 3 (0.95%) PDA
10 3 (0.95%) VCE vBlock
10 3 (0.95%) Virtual Team
Operating Systems
1 97 (30.70%) Windows
2 41 (12.97%) Windows 7
3 33 (10.44%) Windows Server
4 24 (7.59%) Windows Server 2008
5 16 (5.06%) Windows Server 2003
6 12 (3.80%) Linux
6 12 (3.80%) Unix
7 10 (3.16%) Windows Server 2012
7 10 (3.16%) Windows XP
8 8 (2.53%) Windows 10
9 5 (1.58%) Windows 8
10 3 (0.95%) Solaris
11 2 (0.63%) Android
11 2 (0.63%) Apple iOS
11 2 (0.63%) CentOS
11 2 (0.63%) Red Hat Enterprise Linux
11 2 (0.63%) Ubuntu
11 2 (0.63%) VMS
11 2 (0.63%) Windows 2000 Server
11 2 (0.63%) Windows Vista
Processes & Methodologies
1 130 (41.14%) ITIL
2 92 (29.11%) Service Delivery
3 61 (19.30%) Service Management
4 45 (14.24%) Change Management
5 29 (9.18%) Mentoring
6 27 (8.54%) Continuous Improvement
7 24 (7.59%) Line Management
7 24 (7.59%) Stakeholder Management
7 24 (7.59%) Ticket Management
8 23 (7.28%) ITSM
8 23 (7.28%) Service Design
9 21 (6.65%) Incident Management
10 19 (6.01%) Data Analysis
10 19 (6.01%) Time Management
11 18 (5.70%) User Acceptance Testing
11 18 (5.70%) Wealth Management
12 16 (5.06%) High Availability
13 15 (4.75%) ITIL V3
13 15 (4.75%) PRINCE2
13 15 (4.75%) Validation
Programming Languages
1 32 (10.13%) SQL
2 17 (5.38%) PowerShell
3 9 (2.85%) VB.NET
4 8 (2.53%) C
4 8 (2.53%) T-SQL
5 6 (1.90%) C#
6 4 (1.27%) PL/SQL
7 3 (0.95%) Java
8 2 (0.63%) Perl
8 2 (0.63%) VBA
9 1 (0.32%) Bash Shell
9 1 (0.32%) PHP
9 1 (0.32%) Python
9 1 (0.32%) R
Qualifications
1 24 (7.59%) Cisco Certification
2 23 (7.28%) Security Cleared
3 20 (6.33%) ITIL Certification
3 20 (6.33%) SC Cleared
4 18 (5.70%) Degree
5 17 (5.38%) CCNP
6 16 (5.06%) CCNA
7 12 (3.80%) ISEB
8 11 (3.48%) MCP
9 10 (3.16%) Microsoft Certification
10 8 (2.53%) ISTQB
10 8 (2.53%) ISTQB Foundation Certification
11 4 (1.27%) PRINCE2 Practitioner
12 3 (0.95%) CCENT
13 2 (0.63%) CISM
13 2 (0.63%) CISSP
13 2 (0.63%) MOS
14 1 (0.32%) BPSS Clearance
14 1 (0.32%) CCIE
14 1 (0.32%) PMI Certification
Quality Assurance & Compliance
1 9 (2.85%) QA
2 7 (2.22%) ISO/IEC 27001
3 3 (0.95%) PCI DSS
System Software
1 56 (17.72%) Active Directory
2 16 (5.06%) VMware Infrastructure
3 11 (3.48%) Hyper-V
4 6 (1.90%) XenDesktop
5 5 (1.58%) XenApp
6 3 (0.95%) EMC RecoverPoint
6 3 (0.95%) Firmware
7 2 (0.63%) Virtual Machines
7 2 (0.63%) XenServer
8 1 (0.32%) Forefront TMG
8 1 (0.32%) iptables
8 1 (0.32%) Postfix
8 1 (0.32%) Terminal Services
8 1 (0.32%) Virtual Servers
8 1 (0.32%) VMware ESX
8 1 (0.32%) vSphere
Systems Management
1 13 (4.11%) FortiGate
2 10 (3.16%) Microsoft Clustering
3 4 (1.27%) McAfee ePO
3 4 (1.27%) SCCM
3 4 (1.27%) SCOM
4 3 (0.95%) EMC NetWorker
4 3 (0.95%) NetBackup
4 3 (0.95%) Oracle RMAN
5 2 (0.63%) Nagios
6 1 (0.32%) DameWare
Vendors
1 81 (25.63%) Microsoft
2 33 (10.44%) Cisco
3 24 (7.59%) VMware
4 18 (5.70%) Bloomberg
4 18 (5.70%) Reuters
5 17 (5.38%) Oracle
6 16 (5.06%) Juniper
7 14 (4.43%) Citrix
7 14 (4.43%) SAP
8 11 (3.48%) IBM
9 10 (3.16%) Cadence
9 10 (3.16%) Remedy
9 10 (3.16%) Salesforce.com
10 7 (2.22%) Extreme Networks
10 7 (2.22%) NETGEAR
10 7 (2.22%) SolarWinds
11 6 (1.90%) Intel Security
12 5 (1.58%) Informatica
13 4 (1.27%) EMC
13 4 (1.27%) Mitel
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