The table below looks at the statistics for SLA skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited SLA over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
Service Level Agreement (SLA)
Rank 76 105 101
Rank change year-on-year
+29 -4
Permanent jobs citing SLA 192 167 197
As % of all permanent IT jobs located in the North West 3.38% 2.56% 2.80%
As % of the Quality Assurance & Compliance category 34.35% 26.38% 29.89%
Number of salaries quoted 146 130 168
Average salary £35,000 £42,500 £33,500
Average salary % change year-on-year
-17.64% +26.86%
90% offered a salary of more than £20,500 £20,000 £21,000
10% offered a salary of more than £50,000 £55,150 £55,000
UK excluding London average salary £35,000 £35,000 £32,500
% change year-on-year
- +7.69%
SLA
England

The following table is for comparison with the above and provides statistics for the entire Quality Assurance & Compliance category in permanent jobs advertised in the North West region.

Quality Assurance & Compliance Category
North West
Permanent IT job ads with a match in the
Quality Assurance & Compliance category
559 633 659
As % of all permanent IT jobs located in the North West 9.85% 9.71% 9.36%
Number of salaries quoted 446 496 498
Average salary £40,000 £41,500 £37,250
Average salary % change year-on-year
-3.61% +11.40%
90% offered a salary of more than £25,000 £27,500 £25,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £43,500 £42,500 £40,000
% change year-on-year
+2.35% +6.25%

SLA
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing SLA across the North West region as a proportion of the total demand within the Quality Assurance & Compliance category.

SLA Jobs Demand Trend in the North West

SLA
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA across the North West region.

SLA Salary Trend in the North West

SLA
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing SLA across the North West region over the 3 months to 29 April 2016.

SLA Salary Histogram in the North West

SLA
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing SLA within the North West region over the 3 months to 29 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +17 95 £39,250 -8.18% 9
Cheshire +27 47 £32,500 -4.41% 11
Merseyside +25 23 £23,500 +17.50%
Cumbria +12 17 £47,500 -13.63% 2
Lancashire -4 10 £23,500 -48.91% 1
SLA
England

SLA
Top 30 Related IT Skills in the North West

For the 6 months to 29 April 2016, IT jobs across the North West region citing SLA also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA.

1 163 (46.05%) ITIL
2 128 (36.16%) Windows
3 122 (34.46%) Finance
4 104 (29.38%) Service Delivery
5 93 (26.27%) Microsoft
6 84 (23.73%) MS Office
7 69 (19.49%) Active Directory
8 65 (18.36%) Service Management
9 63 (17.80%) Windows 7
10 61 (17.23%) MS Excel
11 59 (16.67%) Change Management
12 56 (15.82%) Analytical Skills
13 52 (14.69%) SQL
14 44 (12.43%) Telecoms
14 44 (12.43%) SQL Server
14 44 (12.43%) Degree
15 42 (11.86%) MS Exchange
16 41 (11.58%) VMware
17 40 (11.30%) Windows Server 2008
18 37 (10.45%) TCP/IP
18 37 (10.45%) Windows Server
19 36 (10.17%) WAN
20 32 (9.04%) Banking
21 31 (8.76%) Time Management
22 30 (8.47%) Blackberry
23 29 (8.19%) Wealth Management
24 27 (7.63%) Blackberry Enterprise Server
24 27 (7.63%) LAN
24 27 (7.63%) Management Information System
25 26 (7.34%) Data Analysis

SLA
Top Related IT Skills in the North West by Category

For the 6 months to 29 April 2016, IT jobs across the North West region citing SLA also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA. Up to 20 skills are shown per category.

Application Platforms
1 42 (11.86%) MS Exchange
2 27 (7.63%) Blackberry Enterprise Server
3 21 (5.93%) Exchange Server 2010
4 12 (3.39%) Exchange Server 2013
5 11 (3.11%) SharePoint
6 10 (2.82%) Exchange Server 2007
7 6 (1.69%) BizTalk Server
8 5 (1.41%) CMS
8 5 (1.41%) IIS
9 4 (1.13%) Skype for Business
10 3 (0.85%) IBM Notes
10 3 (0.85%) NetWeaver
11 2 (0.56%) Exchange Server 2003
11 2 (0.56%) TWiki
12 1 (0.28%) Apache
12 1 (0.28%) nginx
12 1 (0.28%) Site Server
12 1 (0.28%) WebSphere
Applications
1 84 (23.73%) MS Office
2 61 (17.23%) MS Excel
3 10 (2.82%) MS PowerPoint
4 1 (0.28%) QuarkXPress
Business Applications
1 10 (2.82%) Dynamics CRM
2 5 (1.41%) Salesforce.com CRM
3 3 (0.85%) Infor M3
4 1 (0.28%) assyst
4 1 (0.28%) Oracle Applications
4 1 (0.28%) Oracle Assets
4 1 (0.28%) Oracle EBS
4 1 (0.28%) Oracle Payables
4 1 (0.28%) Oracle Receivables
4 1 (0.28%) Oracle Subledger Accounting
Cloud Services
1 10 (2.82%) Office 365
2 2 (0.56%) Microsoft Azure
3 1 (0.28%) Amazon AWS
Communications & Networking
1 37 (10.45%) TCP/IP
2 36 (10.17%) WAN
3 27 (7.63%) LAN
4 21 (5.93%) Internet
5 20 (5.65%) Firewall
5 20 (5.65%) VPN
6 15 (4.24%) Wi-Fi
7 13 (3.67%) Broadband
7 13 (3.67%) SAN
8 12 (3.39%) DNS
8 12 (3.39%) NAS
8 12 (3.39%) VoIP
9 11 (3.11%) DHCP
10 9 (2.54%) ADSL
11 8 (2.26%) BGP
11 8 (2.26%) SMS
12 7 (1.98%) Ethernet
12 7 (1.98%) Network Security
12 7 (1.98%) VLAN
13 6 (1.69%) FTP
Database & Business Intelligence
1 44 (12.43%) SQL Server
2 24 (6.78%) SQL Server 2008
3 6 (1.69%) BusinessObjects
3 6 (1.69%) SQL Server 2012
4 2 (0.56%) Azure SQL Database
4 2 (0.56%) MySQL
4 2 (0.56%) Oracle Database
4 2 (0.56%) Relational Database
4 2 (0.56%) SAP HANA
4 2 (0.56%) SQL Server Integration Services
5 1 (0.28%) Big Data
5 1 (0.28%) Crystal Reports
5 1 (0.28%) DB2
5 1 (0.28%) Hadoop
5 1 (0.28%) MongoDB
5 1 (0.28%) Neo4j
5 1 (0.28%) NoSQL
5 1 (0.28%) Oracle BI Publisher
5 1 (0.28%) Oracle Database 10g
5 1 (0.28%) PostgreSQL
Development Applications
1 2 (0.56%) SQL Server Management Studio (SSMS)
2 1 (0.28%) Eclipse
2 1 (0.28%) JDeveloper
2 1 (0.28%) Mercurial
2 1 (0.28%) Oracle Forms
General
1 122 (34.46%) Finance
2 44 (12.43%) Telecoms
3 32 (9.04%) Banking
4 23 (6.50%) Legal
5 22 (6.21%) Law
6 15 (4.24%) Retail
7 12 (3.39%) Billing
8 9 (2.54%) Back Office
9 8 (2.26%) Manufacturing
10 7 (1.98%) Marketing
11 6 (1.69%) Financial Institution
12 5 (1.41%) Pharmaceutical
12 5 (1.41%) Publishing
13 4 (1.13%) Military
14 2 (0.56%) Retail Banking
15 1 (0.28%) Front Office
15 1 (0.28%) Games
Job Titles
1 100 (28.25%) Analyst
2 46 (12.99%) Service Analyst
3 42 (11.86%) Applications Support
4 41 (11.58%) Service Desk Analyst
4 41 (11.58%) Service Manager
4 41 (11.58%) Support Analyst
5 36 (10.17%) IT Manager
6 35 (9.89%) Senior Analyst
7 33 (9.32%) 2nd Line Support
8 30 (8.47%) IT Support
9 28 (7.91%) Senior Service Desk Analyst
10 26 (7.34%) Applications Support Analyst
11 20 (5.65%) IT Technician
11 20 (5.65%) Support Manager
12 18 (5.08%) Administrator
12 18 (5.08%) Systems Administrator
13 17 (4.80%) Team Leader
14 16 (4.52%) Delivery Manager
14 16 (4.52%) IT Support Manager
14 16 (4.52%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 15 (4.24%) .NET
2 9 (2.54%) ASP.NET
2 9 (2.54%) Web Services
3 8 (2.26%) Flash
3 8 (2.26%) HTML
4 6 (1.69%) WCF
5 3 (0.85%) SAP Basis
5 3 (0.85%) WAP
6 2 (0.56%) SAP Fiori
6 2 (0.56%) SAP PI
6 2 (0.56%) XML
7 1 (0.28%) 802.1X
7 1 (0.28%) AngularJS
7 1 (0.28%) ASP.NET Web API
7 1 (0.28%) CSS
7 1 (0.28%) HTML5
7 1 (0.28%) JSF
7 1 (0.28%) LAMP
7 1 (0.28%) LAPP Stack
7 1 (0.28%) LEMP Stack
Miscellaneous
1 56 (15.82%) Analytical Skills
2 30 (8.47%) Blackberry
3 27 (7.63%) Management Information System
4 26 (7.34%) Data Centre
5 22 (6.21%) Credit Risk
5 22 (6.21%) Statistics
5 22 (6.21%) SWIFT
6 17 (4.80%) Mathematics
7 10 (2.82%) Driving Licence
8 9 (2.54%) iPad
9 8 (2.26%) iPhone
9 8 (2.26%) VCE vBlock
10 7 (1.98%) Celerra
10 7 (1.98%) CLARiiON
10 7 (1.98%) EMC VNX
10 7 (1.98%) Video Conferencing
11 6 (1.69%) Wiki
12 5 (1.41%) PMI
13 4 (1.13%) Clustering
13 4 (1.13%) STB
Operating Systems
1 128 (36.16%) Windows
2 63 (17.80%) Windows 7
3 40 (11.30%) Windows Server 2008
4 37 (10.45%) Windows Server
5 18 (5.08%) Windows Server 2012
6 14 (3.95%) Windows 8
7 13 (3.67%) Linux
8 12 (3.39%) Windows Server 2003
8 12 (3.39%) Windows XP
9 11 (3.11%) Unix
10 8 (2.26%) Solaris
11 7 (1.98%) Windows 10
12 3 (0.85%) Android
12 3 (0.85%) Apple iOS
12 3 (0.85%) Data ONTAP
12 3 (0.85%) Red Hat Enterprise Linux
12 3 (0.85%) Windows Vista
13 2 (0.56%) CentOS
13 2 (0.56%) Ubuntu
13 2 (0.56%) Windows 2000 Server
Processes & Methodologies
1 163 (46.05%) ITIL
2 104 (29.38%) Service Delivery
3 65 (18.36%) Service Management
4 59 (16.67%) Change Management
5 31 (8.76%) Time Management
6 29 (8.19%) Wealth Management
7 26 (7.34%) Data Analysis
7 26 (7.34%) Ticket Management
8 24 (6.78%) Continuous Improvement
8 24 (6.78%) Incident Management
9 23 (6.50%) ITSM
9 23 (6.50%) Mentoring
9 23 (6.50%) User Acceptance Testing
10 21 (5.93%) Line Management
11 18 (5.08%) Project Management
11 18 (5.08%) Service Design
11 18 (5.08%) Stakeholder Management
12 17 (4.80%) ITIL V3
13 16 (4.52%) Coaching
13 16 (4.52%) Performance Management
Programming Languages
1 52 (14.69%) SQL
2 24 (6.78%) C
3 10 (2.82%) C#
3 10 (2.82%) VB.NET
4 8 (2.26%) T-SQL
5 6 (1.69%) PowerShell
6 2 (0.56%) Perl
6 2 (0.56%) PL/SQL
6 2 (0.56%) Shell Script
7 1 (0.28%) Bash Shell
7 1 (0.28%) Java
7 1 (0.28%) PHP
7 1 (0.28%) Python
7 1 (0.28%) VBA
Qualifications
1 44 (12.43%) Degree
2 25 (7.06%) Security Cleared
3 24 (6.78%) SC Cleared
4 22 (6.21%) Cisco Certification
4 22 (6.21%) ITIL Certification
4 22 (6.21%) Microsoft Certification
5 16 (4.52%) ISTQB
5 16 (4.52%) ISTQB Foundation Certification
6 15 (4.24%) MCP
7 14 (3.95%) CCNA
8 13 (3.67%) CCNP
9 12 (3.39%) ISEB
10 7 (1.98%) Citrix Certification
10 7 (1.98%) MCDST
10 7 (1.98%) MCSE
10 7 (1.98%) VMware Certified Professional (VCP)
11 5 (1.41%) PMI Certification
12 3 (0.85%) NCDA
12 3 (0.85%) NCIE
13 2 (0.56%) CISSP
Quality Assurance & Compliance
1 10 (2.82%) QA
2 3 (0.85%) ISO/IEC 27001
3 2 (0.56%) Data Quality
System Software
1 69 (19.49%) Active Directory
2 25 (7.06%) VMware Infrastructure
3 8 (2.26%) EMC RecoverPoint
3 8 (2.26%) Hyper-V
4 6 (1.69%) XenDesktop
5 5 (1.41%) XenApp
6 4 (1.13%) Terminal Services
6 4 (1.13%) VMware ESX
7 3 (0.85%) Firmware
8 2 (0.56%) VirtualBox
8 2 (0.56%) XenServer
9 1 (0.28%) iptables
9 1 (0.28%) Postfix
9 1 (0.28%) VMware Server
Systems Management
1 9 (2.54%) SCCM
2 8 (2.26%) EMC NetWorker
2 8 (2.26%) Oracle RMAN
3 7 (1.98%) NetBackup
3 7 (1.98%) Norton AntiVirus
4 4 (1.13%) FortiGate
5 3 (0.85%) McAfee ePO
5 3 (0.85%) Nagios
5 3 (0.85%) SCOM
6 2 (0.56%) DameWare
7 1 (0.28%) AirWatch
Vendors
1 93 (26.27%) Microsoft
2 41 (11.58%) VMware
3 25 (7.06%) Cisco
4 24 (6.78%) Citrix
5 22 (6.21%) Bloomberg
5 22 (6.21%) Reuters
6 19 (5.37%) Intel Security
6 19 (5.37%) Remedy
7 18 (5.08%) Oracle
8 10 (2.82%) Cadence
9 8 (2.26%) Brocade
9 8 (2.26%) EMC
9 8 (2.26%) IBM
9 8 (2.26%) Juniper
9 8 (2.26%) SAP
10 7 (1.98%) NetApp
10 7 (1.98%) Symantec
10 7 (1.98%) Veeam
11 6 (1.69%) Dell
11 6 (1.69%) Salesforce.com
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Salary: £22000 - £25000 per annum + benefits
Posted: 9 hours ago
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Salary: £18000 - £22000 per annum + Benefits package
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Salary: From £45,000 to £50,000 per annum plus car and benefits
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