SLA Jobs in the North West
 
Demand Trend Salary Trend Salary Histogram Job Locations Related Skills

The first table below looks at the demand for SLA skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited SLA over the 3 months to 21 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Quality Assurance & Compliance category for the North West region.

Location
 3 months to
21 May 2013		 Same period 2012 Same period 2011
Service Level Agreement (SLA)
Rank 105 120 119
Rank change year-on-year
+15 -1
Permanent jobs citing SLA 170 135 122
As % of all permanent IT jobs located in the North West 2.357% 1.905% 1.802%
As % of the Quality Assurance & Compliance category 32.38% 24.02% 27.35%
Number of salaries quoted 151 118 102
Average salary £29,500 £32,514 £33,000
Average salary % change year-on-year
-9.26% -1.47%
90% offered a salary of more than £19,800 £19,000 £22,600
10% offered a salary of more than £46,000 £47,500 £50,000
UK excluding London average salary £35,000 £36,000 £35,500
% change year-on-year
-2.77% +1.40%
All Quality Assurance & Compliance
North West
Permanent IT job ads with a match in the
Quality Assurance & Compliance category		 525 562 446
As % of all permanent IT jobs located in the North West 7.279% 7.931% 6.589%
Number of salaries quoted 436 469 396
Average salary £35,000 £37,500 £37,500
Average salary % change year-on-year
-6.66% -
90% offered a salary of more than £22,500 £24,000 £27,000
10% offered a salary of more than £50,000 £60,000 £59,250
UK excluding London average salary £40,000 £40,000 £41,000
% change year-on-year
- -2.43%
SLA
England

SLA
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing SLA across the North West region as a proportion of the total demand within the Quality Assurance & Compliance category.

North West SLA Jobs Demand Trend

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA across the North West region.

North West SLA Salary Trend

SLA
Salary Histogram

This chart provides a salary histogram for IT jobs citing SLA across the North West region over the 3 months to 21 May 2013.

North West SLA Salary Histogram

SLA
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing SLA within the North West region over the 3 months to 21 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Average Salary
Last 3 Months		 Average Salary
% Change
on Same Period
Last Year
Manchester -2 81 £27,756 -11.18%
Cheshire +50 63 £29,500 -26.25%
Lancashire +5 11 £35,000 +84.21%
Merseyside 0 10 £30,000 -7.77%
SLA
England

SLA
Top 30 Related IT Skills

For the 6 months to 21 May 2013, IT jobs across the North West region citing SLA also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA.

1 148 (45.68%) ITIL
2 118 (36.42%) Windows
3 108 (33.33%) Microsoft
4 89 (27.47%) Telecoms
5 76 (23.46%) Finance
6 73 (22.53%) MS Excel
7 66 (20.37%) Service Delivery
8 64 (19.75%) MS Office
9 59 (18.21%) SQL
10 57 (17.59%) VMware
10 57 (17.59%) Incident Management
11 53 (16.36%) Linux
12 51 (15.74%) Citrix
12 51 (15.74%) Cisco
13 49 (15.12%) UNIX
14 48 (14.81%) TCP/IP
15 44 (13.58%) MS Exchange
16 40 (12.35%) Active Directory
17 35 (10.80%) LAN
18 34 (10.49%) WAN
19 33 (10.19%) Avaya
19 33 (10.19%) Windows Server 2008
20 32 (9.877%) SQL Server
21 31 (9.568%) Oracle
22 29 (8.951%) Web Services
22 29 (8.951%) Performance Management
23 25 (7.716%) .NET
23 25 (7.716%) Broadband
24 23 (7.099%) Solaris
25 22 (6.790%) Windows Server 2003

SLA
Top Related IT Skills by Category

For the 6 months to 21 May 2013, IT jobs across the North West region citing SLA also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA. Up to 20 skills are shown per category.

Application Development
1 29 (8.951%) Web Services
2 25 (7.716%) .NET
3 14 (4.321%) XML
4 10 (3.086%) HTML
5 9 (2.778%) ASP.NET
6 7 (2.160%) ASP
7 5 (1.543%) COM
8 4 (1.235%) Flash
8 4 (1.235%) FIX Protocol
9 3 (0.926%) SAP PI
9 3 (0.926%) WCF
9 3 (0.926%) .NET Remoting
9 3 (0.926%) .NET Framework
9 3 (0.926%) WinForms
10 2 (0.617%) Windows SharePoint Services
10 2 (0.617%) Oracle Fusion
11 1 (0.309%) CSS
11 1 (0.309%) Middleware
Application Platforms
1 44 (13.58%) MS Exchange
2 16 (4.938%) SharePoint
3 14 (4.321%) IIS
4 12 (3.704%) CMS
5 7 (2.160%) Lync
6 6 (1.852%) SharePoint 2010
6 6 (1.852%) Exchange Server 2010
7 4 (1.235%) Exchange Server 2003
7 4 (1.235%) SharePoint Server
7 4 (1.235%) Exchange Server 2007
8 3 (0.926%) SAP Portal
9 2 (0.617%) BizTalk Server
9 2 (0.617%) EPiServer CMS
10 1 (0.309%) Blackberry Enterprise Server
Applications
1 73 (22.53%) MS Excel
2 64 (19.75%) MS Office
3 6 (1.852%) MS Visio
4 4 (1.235%) MS Project
5 2 (0.617%) Office 365
Business Applications
1 6 (1.852%) Dynamics AX
2 3 (0.926%) SAP Business One
2 3 (0.926%) Oracle HRMS
3 2 (0.617%) Oracle Payroll
3 2 (0.617%) SAP APO
4 1 (0.309%) SAP ERP
4 1 (0.309%) AWD
4 1 (0.309%) Dynamics CRM
4 1 (0.309%) SalesLogix
4 1 (0.309%) Sage 200
4 1 (0.309%) PeopleSoft Financials
Communications & Networking
1 48 (14.81%) TCP/IP
2 35 (10.80%) LAN
3 34 (10.49%) WAN
4 25 (7.716%) Broadband
5 16 (4.938%) DNS
6 14 (4.321%) VPN
7 13 (4.012%) Firewall
8 12 (3.704%) Internet
9 10 (3.086%) SAN
9 10 (3.086%) VoIP
10 7 (2.160%) DHCP
11 6 (1.852%) HTTP
11 6 (1.852%) Network Security
12 5 (1.543%) SMS
12 5 (1.543%) Ethernet
13 4 (1.235%) DSL
13 4 (1.235%) SMTP
13 4 (1.235%) Fibre Channel
13 4 (1.235%) iSCSI
14 3 (0.926%) MPLS
Database & Business Intelligence
1 32 (9.877%) SQL Server
2 13 (4.012%) RDBMS
3 12 (3.704%) SQL Server Reporting Services
4 10 (3.086%) Oracle 8/8i
4 10 (3.086%) SQL Server Integration Services
5 7 (2.160%) Data Warehouse
6 6 (1.852%) SQL Server 2008
6 6 (1.852%) SQL Server Analysis Services
7 4 (1.235%) Oracle 10g
7 4 (1.235%) Crystal Reports
7 4 (1.235%) DTS
7 4 (1.235%) Oracle 9i
8 3 (0.926%) SQL Server 2005
8 3 (0.926%) MS Access
8 3 (0.926%) Oracle Reports
8 3 (0.926%) Data Mining
8 3 (0.926%) SQL Server 2000
8 3 (0.926%) SAP BI
9 2 (0.617%) DataStage
9 2 (0.617%) InterSystems Cache
Development Applications
1 6 (1.852%) MorphX
2 1 (0.309%) Oracle Forms
General
1 89 (27.47%) Telecoms
2 76 (23.46%) Finance
3 11 (3.395%) Retail
4 8 (2.469%) Billing
5 7 (2.160%) Back Office
5 7 (2.160%) Advertising
6 6 (1.852%) Manufacturing
7 5 (1.543%) Banking
8 4 (1.235%) Legal
9 2 (0.617%) Publishing
9 2 (0.617%) Law
9 2 (0.617%) Local Government
10 1 (0.309%) General Ledger
10 1 (0.309%) Games
Job Titles
1 61 (18.83%) Analyst
2 40 (12.35%) Team Leader
3 30 (9.259%) Support Technician
4 29 (8.951%) Support Analyst
5 22 (6.790%) Service Manager
6 21 (6.481%) UNIX Team Leader
7 19 (5.864%) Technical Support
8 18 (5.556%) 2nd Line Support
9 17 (5.247%) Technical Analyst
10 16 (4.938%) DBA
11 15 (4.630%) 1st Line Support
12 13 (4.012%) Support Engineer
12 13 (4.012%) Service Analyst
12 13 (4.012%) Junior
13 12 (3.704%) Service Desk Analyst
13 12 (3.704%) Help Desk Support
14 11 (3.395%) Incident Manager
14 11 (3.395%) Developer
14 11 (3.395%) Applications Support
15 10 (3.086%) Service Desk Supervisor
Miscellaneous
1 9 (2.778%) Management Information System
1 9 (2.778%) Clustering
2 6 (1.852%) iSeries
3 5 (1.543%) Blackberry
3 5 (1.543%) Replication
3 5 (1.543%) IVR
4 4 (1.235%) Computer Science
5 3 (0.926%) Statistics
6 2 (0.617%) EPoS
6 2 (0.617%) Thin Client
6 2 (0.617%) Enterprise Storage
6 2 (0.617%) Enterprise Software
6 2 (0.617%) Fat Client
6 2 (0.617%) FMCG
7 1 (0.309%) CMDB
7 1 (0.309%) Mathematics
7 1 (0.309%) IBM Mainframe
7 1 (0.309%) SecurID
7 1 (0.309%) SaaS
7 1 (0.309%) Visualisation
Operating Systems
1 118 (36.42%) Windows
2 53 (16.36%) Linux
3 49 (15.12%) UNIX
4 33 (10.19%) Windows Server 2008
5 23 (7.099%) Solaris
6 22 (6.790%) Windows Server 2003
7 21 (6.481%) AIX
8 20 (6.173%) Windows XP
9 16 (4.938%) HPUX
10 12 (3.704%) Windows 7
11 5 (1.543%) Windows 2000
12 4 (1.235%) Windows Mobile
13 2 (0.617%) SUSE
13 2 (0.617%) OpenVMS
14 1 (0.309%) Windows 2000 Server
14 1 (0.309%) Mac OS X Server
14 1 (0.309%) Windows Vista
14 1 (0.309%) Windows NT
Processes & Methodologies
1 148 (45.68%) ITIL
2 66 (20.37%) Service Delivery
3 57 (17.59%) Incident Management
4 29 (8.951%) Performance Management
5 20 (6.173%) Service Management
6 18 (5.556%) Change Management
6 18 (5.556%) Problem Management
6 18 (5.556%) Continuous Improvement
7 14 (4.321%) High Availability
8 13 (4.012%) Root Cause Analysis
8 13 (4.012%) Capacity Management
9 12 (3.704%) Project Management
10 9 (2.778%) Change Control
10 9 (2.778%) Business Intelligence
11 8 (2.469%) Logistics
12 7 (2.160%) ERP
12 7 (2.160%) Disaster Recovery
13 6 (1.852%) PRINCE2
13 6 (1.852%) Service Desk Management
13 6 (1.852%) Web Development
Programming Languages
1 59 (18.21%) SQL
2 13 (4.012%) VB
3 9 (2.778%) PowerShell
3 9 (2.778%) C
4 8 (2.469%) T-SQL
5 7 (2.160%) C#
6 6 (1.852%) X++
7 4 (1.235%) Java
8 3 (0.926%) ABAP
9 2 (0.617%) MUMPS
10 1 (0.309%) VB6
10 1 (0.309%) VBScript
Qualifications
1 22 (6.790%) Degree
2 19 (5.864%) Microsoft Certification
3 16 (4.938%) ITIL Certification
4 14 (4.321%) MCSE
5 12 (3.704%) Security Cleared
6 11 (3.395%) A+ Certification
7 9 (2.778%) SC Cleared
8 6 (1.852%) Oracle Certification
8 6 (1.852%) MCP
8 6 (1.852%) HP APS
9 5 (1.543%) Cisco Certification
10 4 (1.235%) CCNA
10 4 (1.235%) OCP
11 3 (0.926%) DV Cleared
11 3 (0.926%) MCITP
11 3 (0.926%) MCSA
12 1 (0.309%) CCIE
12 1 (0.309%) ISEB
12 1 (0.309%) CCDP
Quality Assurance & Compliance
1 9 (2.778%) ISO/IEC 27001
2 8 (2.469%) ISO 9001
3 4 (1.235%) ISO 14001
4 3 (0.926%) QA
4 3 (0.926%) Sarbanes-Oxley
System Software
1 40 (12.35%) Active Directory
2 16 (4.938%) VMware Infrastructure
3 8 (2.469%) XenApp
4 6 (1.852%) Hyper-V
5 5 (1.543%) vSphere
6 4 (1.235%) Oracle RMAN
6 4 (1.235%) Oracle RAC
7 3 (0.926%) VMware ESX
8 2 (0.617%) Microsoft Virtual Server
8 2 (0.617%) Citrix Presentation Server
9 1 (0.309%) VMware Server
9 1 (0.309%) VMware ESXi
9 1 (0.309%) Terminal Services
Systems Management
1 14 (4.321%) SCOM
2 13 (4.012%) SCCM
3 4 (1.235%) Data Guard
4 3 (0.926%) BladeLogic
4 3 (0.926%) MOM
5 2 (0.617%) McAfee ePO
5 2 (0.617%) HP SIM
5 2 (0.617%) WhatsUp Gold
6 1 (0.309%) Cisco UCCE
6 1 (0.309%) NetCrunch
6 1 (0.309%) ARCserve
6 1 (0.309%) Backup Exec
Vendors
1 108 (33.33%) Microsoft
2 57 (17.59%) VMware
3 51 (15.74%) Citrix
3 51 (15.74%) Cisco
4 33 (10.19%) Avaya
5 31 (9.568%) Oracle
6 21 (6.481%) HP
7 18 (5.556%) NetApp
8 16 (4.938%) SAP
9 8 (2.469%) IBM
9 8 (2.469%) Juniper
10 6 (1.852%) Dell
10 6 (1.852%) Remedy
10 6 (1.852%) Aruba
10 6 (1.852%) EPiServer
11 4 (1.235%) Sun
11 4 (1.235%) Veritas
11 4 (1.235%) Red Hat
12 3 (0.926%) Altiris
12 3 (0.926%) Business Objects
Incident Analyst *Software House* 26k + Bonus Warrington
Warrington, North West
Incident Analyst, Incident Manager, Major Incident Manager, ITIL, Software, Bespoke Software house, Telecoms, Telecoms Software, Billing Software, Application Support, SQL, UNIX... They are looking for someone from a...
Salary: £24000 - £26000 per annum + Bonus
Posted: 20 May 2013
Incident Analyst *Software House* 26k + Bonus Warrington
Warrington, Cheshire
Incident Analyst, Incident Manager, Major Incident Manager, ITIL, Software, Bespoke Software house, Telecoms, Telecoms Software, Billing Software, Application Support, SQL, UNIX... They are looking for someone from a...
Ascent People Ltd
Salary: £24000 - £26000 per annum + Bonus
Posted: 19 May 2013
2nd Line Service Desk Analyst (Law Firm, DMS, Worksite)
Salford, Lancashire
Skills: - Excellent knowledge of Windows XP and Windows 7. - Excellent knowledge of Microsoft Office. - Experience with Worksite DMS. - Knowledge of Case Management and Practice Management Systems highly desirable... -...
Lewis Paige
Salary: From £18,000 to £25,000 per annum This is a Pro Rata salary
Posted: 16 May 2013
Software Support Analyst
Manchester, Cheshire, Lancashire, Merseyside,...
Working to agreed SLA's, you will also be involved with the development of statistical reports, pro-actively analysing problem areas, testing resolved solutions and also recommending/ implementing...
Actis Recruitment Ltd
Salary: to £30,000 + bonus + bens
Posted: 14 May 2013
Software Support Analyst
Manchester, Lancashire
Data Protection administration... You will have gained at least 12 months experience in a client facing software support role, with experience of MS Office (Excel), Windows and ideally...
Actis Recruitment.
Salary: From £22,000 to £30,000 per annum + bonus + bens
Posted: 15 May 2013
Support Manager - Manchester
Manchester, Lancashire
You will be responsible for: *Mentoring and training 1st/2nd line support analysts *Take ownership of escalated issues *Incident management *Knowledge management *Identify potential areas of improvement relating...
Fruition IT Resources Limited
Salary: £35000 - £39000 per annum + Benefits
Posted: 17 May 2013
Microsoft Windows Server 2003/2008. £35-40k. Manchester
Manchester, Lancashire
Microsoft Windows XP / 7. Microsoft SCCM 2007 SP3. Microsoft SCOM 2012. Microsoft Exchange 2010. Microsoft SharePoint 2010. VMWARE vSphere 4.1/5.0. Active Directory... NetApp FAS2040 Hardware.....
FT Select
Salary: From £35,000 to £40,000 per annum
Posted: 16 May 2013
IT Services Manager
Manchester, Lancashire
3.Incident Management - To monitor and direct critical customer incidents through liaison with appropriate stakeholders. 4.Incident Management - To report to line management on incidents and use solutions...
Harvey Nash plc
Posted: 20 May 2013
IT Operations Team Leader - Manchester £35-£40K.
Manchester, North West
Establish a "continuous improvement" approach by identifying technical and process gaps and seeking to resolve * Coach the team to ensure engagement and motivation to deliver a consistently positive...
Adria Solutions Ltd
Salary: £35000 - £40000 per annum + Benefits
Posted: 16 May 2013
IT Operations Team Leader - Manchester £35-£40K.
Manchester, Lancashire
Technical Skills: * Microsoft Windows Server 2003/2008 * Microsoft Windows XP / 7 * Microsoft SCCM 2007 SP3 * Microsoft SCOM 2012 * Microsoft Exchange 2010 * Microsoft SharePoint 2010 * VMWARE vSphere 4.1/...
Adria Solutions Ltd
Salary: £35000 - £40000 per annum + Benefits
Posted: 15 May 2013
Network Operations Manager- ITIL, SLA, Managed Services, NOC
Crewe, North West
Supporting Managed Services across network and IT infrastructure, experienced within a Cisco environment is preferred but not essential... There will be future internal opportunities to move into mid-...
Energize Recruitment Solutions Ltd
Salary: £33000 - £40000 per annum + + Benefits + Bonus
Posted: 8 May 2013
IT Operations Support Team Leader - Manchester £35-£42K.
Manchester, Lancashire
Technical Skills: * Microsoft Windows Server 2003/2008 * Microsoft Windows XP / 7 * Microsoft SCCM 2007 SP3 * Microsoft SCOM 2012 * Microsoft Exchange 2010 * Microsoft SharePoint 2010 * VMWARE vSphere 4.1/...
Adria Solutions Ltd
Salary: £35000 - £42000 per annum + Benefits
Posted: 15 May 2013
Software Delivery Consultant
Manchester, Cheshire, Lancashire, Merseyside,...
Working to agreed SLA's, you will also be involved with the development of statistical reports, pro-actively analysing problem areas, testing resolved solutions and also recommending/ implementing...
Actis Recruitment Ltd
Salary: to £30,000 + bonus + bens
Posted: 8 May 2013
Service Delivery Manager
Wilmslow, Cheshire
Search Consultancy are looking for an experienced Service Delivery Manager to work for a highly respectable company based in Cheshire... Ensure all SLA's are being met... Design,...
Search Consultancy
Salary: benefits
Posted: 17 May 2013
Major Incident Manager *Bespoke Software* Wilmslow
Wilmslow, North West
Major Incident Manager, Incident Manager, Service Desk, Software, Bespoke software, Telecoms, Telecoms software, ITIL, SQL, Billing software, Application Software... Ideally you will be ITIL qualified or will at...
Salary: £24000 - £28000 per annum + Benefits
Posted: 20 May 2013
Major Incident Manager *Bespoke Software* Wilmslow
Wilmslow, Cheshire
Major Incident Manager, Incident Manager, Service Desk, Software, Bespoke software, Telecoms, Telecoms software, ITIL, SQL, Billing software, Application Software... Ideally you will be ITIL qualified or will at...
Ascent People Ltd
Salary: £24000 - £28000 per annum + Benefits
Posted: 19 May 2013
Compliance Systems Manager (.Net, MS SQL, IIS, SharePoint - Manchester
Manchester, Lancashire
system and all aspects of customer service delivery... The successful candidate will possess the following skills and experience: Solid experience supporting enterprise class customer facing applications; understanding of...
KPRS
Salary: From £38,000 to £38,000 per annum £38k + bonus
Posted: 20 May 2013
Website Support and Development (Solution Developer, Integration Developer, ITIL Service Designs, Airline, Travel)
Manchester, North West
Roles are based either in Abu Dhabi, UAE or, for those who do are unable to relocate, at its Manchester offices adjoined to Manchester airport... Technical Support Analyst - -...
Etihad
Salary: Competitive
Posted: 20 May 2013
Website Support Analyst
Manchester, North West
You must be able to demonstrate expertise in the following technologies: EpiServer/Sharepoint (or other CMS exposure). SQL Server/SQL/T-SQL, ASP. Net, C#, XML, HTML v4/...
Hays Specialist Recruitment Ltd
Salary: £25000.00 - £30000.00 per annum + Pension, Healthcare
Posted: 10 May 2013
Microsoft SQL Server Database Administrator (Home-Based)
Manchester, North West
REQUIREMENTS, EXPERIENCE AND COMPETENCIES: Substantial industry experience in database design and administration requiredExperience in T-SQL, Microsoft SQL Server 2000, 2005, 2008 and 2012 required.Experience with Power...
i4 Recruitment
Salary: £40k - 45k per year + Excellent Benefits
Posted: 26 April 2013
SQL Server Database Administrator (Home Based) £45k +Benefits
Manchester, North West
REQUIREMENTS, EXPERIENCE AND COMPETENCIES: Substantial industry experience in database design and administration required Experience in T-SQL, Microsoft SQL Server 2000, 2005, 2008 and 2012 required... Experience with...
Salt
Salary: £45000 per annum + Work From Home
Posted: 20 May 2013
Web Applications Support Analyst
Manchester, North West
You must be able to demonstrate expertise in the following technologies: EpiServer/Sharepoint (or other CMS exposure). SQL Server/SQL/T-SQL, ASP. Net, C#, XML, HTML v4/...
Hays Specialist Recruitment Ltd
Salary: £25000.00 - £35000.00 per annum + Pension, Healthcare.
Posted: 9 May 2013
Web Applications Support Analyst
Manchester, North West
You must be able to demonstrate expertise in the following technologies: EpiServer/Sharepoint (or other CMS exposure). SQL Server/SQL/T-SQL, ASP. Net, C#, XML, HTML v4/...
Hays Specialist Recruitment Ltd
Salary: £25000 - £30000 per annum + Pension, Healthcare,
Posted: 8 May 2013
OBIEE Developer
Liverpool, Merseyside
Liverpool, North West, UK £40,000 - £50,000 + benefits Key Skills - OIBEE, Oracle, Business Objects Market leading organisation requires an OBIEE Developer / Analyst to join their already well...
Sanderson
Salary: £40000 - £50000 per annum + benefits
Posted: 17 May 2013
IS Manager -SAP Business One/Infra/Server -£45k
Greater Manchester
Skills: IS Manager, Management, ERP, SAP business one, Server, Network, Infrastructure, Telecomms, Security, Documentation... My client is implementing SAP Business One, and I require someone who has experience...
Sanderson
Salary: £40000 - £45000 per annum + Excellent Benefits
Posted: 16 May 2013
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