The table below looks at the statistics for the Help Desk Engineer role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Engineer in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Help Desk Engineer
Rank 249 234 248
Rank change year-on-year
-15 +14
Permanent jobs requiring a Help Desk Engineer 3 5 11
As % of all permanent IT jobs located in the North West 0.041% 0.075% 0.14%
As % of the Job Titles category 0.043% 0.078% 0.14%
Number of salaries quoted 1 4 10
Average salary £19,000 £21,250 £22,500
Average salary % change year-on-year
-10.58% -5.55%
UK excluding London average salary £21,500 £22,500 £22,000
% change year-on-year
-4.44% +2.27%
Help Desk Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6897 6394 7659
As % of all permanent IT jobs located in the North West 94.34% 95.33% 96.45%
Number of salaries quoted 5931 5407 6751
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £23,500 £24,500 £23,000
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Engineer
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Engineer in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Help Desk Engineer Jobs Demand Trend in the North West

Help Desk Engineer
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Engineer across the North West region.

Help Desk Engineer Salary Trend in the North West

Help Desk Engineer
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Engineer within the North West region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Lancashire -5 1 £19,000 -9.52%
Manchester -16 1 - -
Merseyside - 1 - -
Help Desk Engineer
England

Help Desk Engineer
Top 30 Related IT Skills in the North West

For the 6 months to 24 December 2014, IT jobs across the North West region that cited Help Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title.

1 3 (75.00%) Windows
1 3 (75.00%) MS Exchange
1 3 (75.00%) Windows Server 2008
2 2 (50.00%) MS Office
2 2 (50.00%) ITIL
2 2 (50.00%) Microsoft
2 2 (50.00%) Active Directory
2 2 (50.00%) Microsoft Certification
2 2 (50.00%) ITIL Certification
2 2 (50.00%) Windows 7
2 2 (50.00%) Exchange Server 2010
2 2 (50.00%) Windows Server 2012
3 1 (25.00%) MCP
3 1 (25.00%) MCSE
3 1 (25.00%) MCSA
3 1 (25.00%) MS Excel
3 1 (25.00%) Windows XP
3 1 (25.00%) LAN
3 1 (25.00%) VoIP
3 1 (25.00%) WAN
3 1 (25.00%) TCP/IP
3 1 (25.00%) SLA
3 1 (25.00%) Citrix
3 1 (25.00%) Windows Server 2003
3 1 (25.00%) Intranet
3 1 (25.00%) Finance
3 1 (25.00%) Legal
3 1 (25.00%) VMware
3 1 (25.00%) MCITP
3 1 (25.00%) Incident Management

Help Desk Engineer
Top Related IT Skills in the North West by Category

For the 6 months to 24 December 2014, IT jobs across the North West region that cited Help Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (75.00%) MS Exchange
2 2 (50.00%) Exchange Server 2010
3 1 (25.00%) Exchange Server 2007
Applications
1 2 (50.00%) MS Office
2 1 (25.00%) MS Excel
Communications & Networking
1 1 (25.00%) LAN
1 1 (25.00%) VoIP
1 1 (25.00%) WAN
1 1 (25.00%) TCP/IP
1 1 (25.00%) Intranet
General
1 1 (25.00%) Finance
1 1 (25.00%) Legal
Operating Systems
1 3 (75.00%) Windows
1 3 (75.00%) Windows Server 2008
2 2 (50.00%) Windows 7
2 2 (50.00%) Windows Server 2012
3 1 (25.00%) Windows XP
3 1 (25.00%) Windows Server 2003
Processes & Methodologies
1 2 (50.00%) ITIL
2 1 (25.00%) Incident Management
2 1 (25.00%) Information Assurance
2 1 (25.00%) Network Management
2 1 (25.00%) Mentoring
Qualifications
1 2 (50.00%) Microsoft Certification
1 2 (50.00%) ITIL Certification
2 1 (25.00%) MCITP
2 1 (25.00%) MCP
2 1 (25.00%) MCSE
2 1 (25.00%) MCSA
Quality Assurance & Compliance
1 1 (25.00%) SLA
System Software
1 2 (50.00%) Active Directory
Vendors
1 2 (50.00%) Microsoft
2 1 (25.00%) Citrix
2 1 (25.00%) VMware