The table below looks at the statistics for the Help Desk Engineer role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Engineer in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Help Desk Engineer
Rank - 236 232
Permanent jobs requiring a Help Desk Engineer 0 6 16
As % of all permanent IT jobs located in the North West - 0.084% 0.21%
As % of the Job Titles category - 0.089% 0.22%
Number of salaries quoted 0 6 16
Average salary - £16,500 £27,500
Average salary % change year-on-year
- -40.00%
UK excluding London average salary £22,500 £22,500 £22,000
% change year-on-year
- +2.27%
Help Desk Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6953 6750 7261
As % of all permanent IT jobs located in the North West 94.73% 94.33% 96.40%
Number of salaries quoted 5636 5791 6315
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £23,500 £23,000 £23,500
10% offered a salary of more than £55,000 £53,000 £55,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Help Desk Engineer
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Engineer in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Help Desk Engineer Jobs Demand Trend in the North West

Help Desk Engineer
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Engineer across the North West region.

Help Desk Engineer Salary Trend in the North West

Help Desk Engineer
Top 30 Related IT Skills in the North West

For the 6 months to 20 August 2014, IT jobs across the North West region that cited Help Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title.

1 7 (100.00%) Windows
2 5 (71.43%) VMware
3 4 (57.14%) MS Exchange
3 4 (57.14%) Windows Server 2008
4 3 (42.86%) VMware Infrastructure
4 3 (42.86%) Citrix
4 3 (42.86%) Microsoft
4 3 (42.86%) SharePoint
4 3 (42.86%) SQL Server
4 3 (42.86%) ITIL
4 3 (42.86%) Windows Server 2003
4 3 (42.86%) NetApp
4 3 (42.86%) Microsoft Certification
5 2 (28.57%) ITIL Certification
5 2 (28.57%) Terminal Services
5 2 (28.57%) Backup Exec
5 2 (28.57%) MCITP
5 2 (28.57%) MCP
5 2 (28.57%) MS Office
5 2 (28.57%) CCNA
5 2 (28.57%) Active Directory
5 2 (28.57%) HP
5 2 (28.57%) EMC
5 2 (28.57%) Cisco Certification
5 2 (28.57%) Citrix Presentation Server
5 2 (28.57%) XenApp
5 2 (28.57%) Windows 7
5 2 (28.57%) vSphere
5 2 (28.57%) Enterprise Storage
5 2 (28.57%) Exchange Server 2010

Help Desk Engineer
Top Related IT Skills in the North West by Category

For the 6 months to 20 August 2014, IT jobs across the North West region that cited Help Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (57.14%) MS Exchange
2 3 (42.86%) SharePoint
3 2 (28.57%) Exchange Server 2010
3 2 (28.57%) Exchange Server 2013
4 1 (14.29%) Exchange Server 2007
Applications
1 2 (28.57%) MS Office
2 1 (14.29%) MS Excel
Communications & Networking
1 1 (14.29%) Firewall
Database & Business Intelligence
1 3 (42.86%) SQL Server
Miscellaneous
1 2 (28.57%) Enterprise Storage
2 1 (14.29%) NHS
Operating Systems
1 7 (100.00%) Windows
2 4 (57.14%) Windows Server 2008
3 3 (42.86%) Windows Server 2003
4 2 (28.57%) Windows 7
4 2 (28.57%) Windows Server 2012
5 1 (14.29%) UNIX
5 1 (14.29%) Windows XP
Processes & Methodologies
1 3 (42.86%) ITIL
2 1 (14.29%) Continuous Improvement
Programming Languages
1 1 (14.29%) SQL
Qualifications
1 3 (42.86%) Microsoft Certification
2 2 (28.57%) ITIL Certification
2 2 (28.57%) MCITP
2 2 (28.57%) MCP
2 2 (28.57%) CCNA
2 2 (28.57%) Cisco Certification
Quality Assurance & Compliance
1 1 (14.29%) SLA
System Software
1 3 (42.86%) VMware Infrastructure
2 2 (28.57%) XenApp
2 2 (28.57%) vSphere
2 2 (28.57%) Active Directory
2 2 (28.57%) Terminal Services
2 2 (28.57%) Citrix Presentation Server
Systems Management
1 2 (28.57%) Backup Exec
Vendors
1 5 (71.43%) VMware
2 3 (42.86%) Microsoft
2 3 (42.86%) Citrix
2 3 (42.86%) NetApp
3 2 (28.57%) HP
3 2 (28.57%) EMC
4 1 (14.29%) Novell
4 1 (14.29%) Pegasus
4 1 (14.29%) Sage