The table below looks at the statistics for the Technical Support role in IT jobs advertised for the North Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 30 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
30 Apr 2016
Same period 2015 Same period 2014
Technical Support
Rank 81 76 92
Rank change year-on-year
-5 +16
Permanent jobs requiring a Technical Support 10 19 17
As % of all permanent IT jobs located in North Yorkshire 1.06% 1.81% 1.44%
As % of the Job Titles category 1.07% 1.84% 1.46%
Number of salaries quoted 10 14 15
Average salary £25,000 £33,750 £32,000
Average salary % change year-on-year
-25.92% +5.46%
90% offered a salary of more than £24,150 £19,250 £30,900
10% offered a salary of more than £25,050 £40,000 £47,500
UK excluding London average salary £27,500 £30,000 £28,500
% change year-on-year
-8.33% +5.26%
Technical Support
Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North Yorkshire
Permanent IT job ads with a match in the
Job Titles category
934 1035 1163
As % of all permanent IT jobs located in North Yorkshire 98.73% 98.67% 98.31%
Number of salaries quoted 799 915 846
Average salary £38,500 £37,500 £40,000
Average salary % change year-on-year
+2.66% -6.25%
90% offered a salary of more than £23,500 £22,500 £24,500
10% offered a salary of more than £50,000 £50,000 £50,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Technical Support
Jobs Demand Trend in North Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the North Yorkshire region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in North Yorkshire

Technical Support
Salary Trend in North Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the North Yorkshire region.

Technical Support Salary Trend in North Yorkshire

Technical Support
Job Locations in North Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the North Yorkshire region over the 3 months to 30 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Harrogate +7 9 £25,000 -37.50%
Skipton - 1 £25,500 -
Technical Support
Yorkshire

Technical Support
Top 30 Related IT Skills in North Yorkshire

For the 6 months to 30 April 2016, IT jobs across the North Yorkshire region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 36 (94.74%) Windows
2 26 (68.42%) ITIL
3 24 (63.16%) Microsoft
4 23 (60.53%) Windows Server
5 21 (55.26%) VMware
6 20 (52.63%) Active Directory
7 18 (47.37%) VMware Infrastructure
8 15 (39.47%) SQL
9 14 (36.84%) MS Office
10 13 (34.21%) CCNA
10 13 (34.21%) Cisco Certification
11 10 (26.32%) TCP/IP
11 10 (26.32%) Citrix
12 7 (18.42%) MS Excel
12 7 (18.42%) SLA
13 6 (15.79%) Microsoft Certification
13 6 (15.79%) Unix
13 6 (15.79%) ISDN
13 6 (15.79%) PSTN
13 6 (15.79%) VoIP
14 5 (13.16%) Firewall
14 5 (13.16%) Windows 7
15 4 (10.53%) Stakeholder Engagement
15 4 (10.53%) Service Management
15 4 (10.53%) Service Delivery
15 4 (10.53%) DHCP
15 4 (10.53%) Internet
15 4 (10.53%) Cisco
15 4 (10.53%) DNS
16 3 (7.89%) OpenView

Technical Support
Top Related IT Skills in North Yorkshire by Category

For the 6 months to 30 April 2016, IT jobs across the North Yorkshire region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (7.89%) MS Exchange
2 2 (5.26%) Exchange Server 2003
3 1 (2.63%) Exchange Server 2007
3 1 (2.63%) Exchange Server 2013
Applications
1 14 (36.84%) MS Office
2 7 (18.42%) MS Excel
Communications & Networking
1 10 (26.32%) TCP/IP
2 6 (15.79%) ISDN
2 6 (15.79%) PSTN
2 6 (15.79%) VoIP
3 5 (13.16%) Firewall
4 4 (10.53%) DHCP
4 4 (10.53%) DNS
4 4 (10.53%) Internet
5 3 (7.89%) Broadband
6 1 (2.63%) Remote Desktop
6 1 (2.63%) VPN
Database & Business Intelligence
1 1 (2.63%) SQL Server
1 1 (2.63%) SQL Server Reporting Services
General
1 3 (7.89%) French Language
2 1 (2.63%) Manufacturing
Miscellaneous
1 3 (7.89%) Analytical Skills
1 3 (7.89%) Data Centre
1 3 (7.89%) Handset
1 3 (7.89%) Management Information System
2 2 (5.26%) Replication
3 1 (2.63%) CMDB
3 1 (2.63%) FMCG
3 1 (2.63%) Life Science
Operating Systems
1 36 (94.74%) Windows
2 23 (60.53%) Windows Server
3 6 (15.79%) Unix
4 5 (13.16%) Windows 7
5 2 (5.26%) Windows 8
5 2 (5.26%) Windows Server 2003
5 2 (5.26%) Windows Server 2008
5 2 (5.26%) Windows XP
6 1 (2.63%) Android
6 1 (2.63%) Apple iOS
6 1 (2.63%) Windows 10
6 1 (2.63%) Windows Server 2012
Processes & Methodologies
1 26 (68.42%) ITIL
2 4 (10.53%) Service Delivery
2 4 (10.53%) Service Management
2 4 (10.53%) Stakeholder Engagement
3 3 (7.89%) Change Control
3 3 (7.89%) Time Management
4 2 (5.26%) Coaching
4 2 (5.26%) Mentoring
5 1 (2.63%) Asset Management
5 1 (2.63%) Facilities Management
5 1 (2.63%) Mobile Device Management
Programming Languages
1 15 (39.47%) SQL
Qualifications
1 13 (34.21%) CCNA
1 13 (34.21%) Cisco Certification
2 6 (15.79%) Microsoft Certification
3 1 (2.63%) BC Cleared
3 1 (2.63%) Degree
3 1 (2.63%) ITIL Foundation Certificate
3 1 (2.63%) MCDST
3 1 (2.63%) MCITP
3 1 (2.63%) MCSA
3 1 (2.63%) MCSE
3 1 (2.63%) Security Cleared
Quality Assurance & Compliance
1 7 (18.42%) SLA
2 2 (5.26%) ISO/IEC 27001
System Software
1 20 (52.63%) Active Directory
2 18 (47.37%) VMware Infrastructure
3 3 (7.89%) vSphere
4 2 (5.26%) Terminal Server
5 1 (2.63%) Hyper-V
Systems Management
1 3 (7.89%) OpenView
Vendors
1 24 (63.16%) Microsoft
2 21 (55.26%) VMware
3 10 (26.32%) Citrix
4 4 (10.53%) Cisco
5 3 (7.89%) BroadSoft
5 3 (7.89%) BT
5 3 (7.89%) HP
5 3 (7.89%) Openreach
5 3 (7.89%) Polycom
6 1 (2.63%) Avaya
6 1 (2.63%) Sage