1st Line Support Jobs in Norwich

First Line Support
Norfolk > Norwich

The median First Line Support salary in Norwich is £23,000 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 47 34 15
Rank change year-on-year -13 -19 -
Permanent jobs requiring a 1st Line Support 5 1 6
As % of all permanent jobs advertised in Norwich 1.19% 0.51% 5.71%
As % of the Job Titles category 1.29% 0.73% 6.25%
Number of salaries quoted 5 0 6
10th Percentile - - -
25th Percentile - - £20,250
Median annual salary (50th Percentile) £23,000 - £21,500
75th Percentile £26,250 - £22,750
90th Percentile - - -
Norfolk median annual salary £24,000 - £21,500

All Permanent IT Job Vacancies
Norwich

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Norwich. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Norwich with a recognized job title 387 137 96
% of permanent jobs with a recognized job title 92.14% 70.26% 91.43%
Number of salaries quoted 315 82 65
10th Percentile £26,250 £24,000 £20,250
25th Percentile £29,750 £31,375 £28,250
Median annual salary (50th Percentile) £40,000 £40,000 £40,057
Median % change year-on-year - -0.14% +0.14%
75th Percentile £52,500 £52,500 £51,250
90th Percentile £60,750 £70,600 £58,250
Norfolk median annual salary £40,000 £41,000 £40,057
% change year-on-year -2.44% +2.35% +0.14%

1st Line Support
Job Vacancy Trend in Norwich

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in Norwich.

Job vacancy trend for 1st Line Support in Norwich

1st Line Support
Salary Trend in Norwich

3-month moving average salary quoted in jobs citing 1st Line Support in Norwich.

Salary trend for 1st Line Support in Norwich

1st Line Support Skill Set
Top 14 Co-occurring Skills and Capabilities in Norwich

For the 6 months to 26 April 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Norwich region featuring 1st Line Support in the job title.

1 5 (100.00%) Microsoft 365
1 5 (100.00%) Time Management
1 5 (100.00%) Social Skills
2 3 (60.00%) Customer Experience
2 3 (60.00%) Customer Service
2 3 (60.00%) Apple iOS
2 3 (60.00%) Windows 10
2 3 (60.00%) Windows
2 3 (60.00%) SharePoint
2 3 (60.00%) SLA
2 3 (60.00%) Active Directory
2 3 (60.00%) ITSM
3 2 (40.00%) Remote Desktop
3 2 (40.00%) Self-Motivation

1st Line Support Skill Set
Co-occurring Skills and Capabilities in Norwich by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (60.00%) SharePoint
Cloud Services
1 5 (100.00%) Microsoft 365
Communications & Networking
1 2 (40.00%) Remote Desktop
General
1 5 (100.00%) Social Skills
Miscellaneous
1 2 (40.00%) Self-Motivation
Operating Systems
1 3 (60.00%) Apple iOS
1 3 (60.00%) Windows
1 3 (60.00%) Windows 10
Processes & Methodologies
1 5 (100.00%) Time Management
2 3 (60.00%) Customer Experience
2 3 (60.00%) Customer Service
2 3 (60.00%) ITSM
Quality Assurance & Compliance
1 3 (60.00%) SLA
System Software
1 3 (60.00%) Active Directory