The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 20 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Oct 2014
Same period 2013 Same period 2012
First Line Support
Rank 151 149 153
Rank change year-on-year
-2 +4
Permanent jobs requiring a 1st Line Support 13 10 3
As % of all permanent IT jobs located in Scotland 0.38% 0.32% 0.094%
As % of the Job Titles category 0.40% 0.33% 0.099%
Number of salaries quoted 11 7 2
Average salary £17,500 £16,000 £20,750
Average salary % change year-on-year
+9.37% -22.89%
90% offered a salary of more than £14,500 £16,000 £20,550
10% offered a salary of more than £20,000 £18,000 £20,950
UK excluding London average salary £20,000 £20,000 £19,000
% change year-on-year
- +5.26%
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
3289 3008 3034
As % of all permanent IT jobs located in Scotland 95.72% 94.80% 95.41%
Number of salaries quoted 2081 1934 2095
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £27,500 £27,500 £27,000
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Scotland

1st Line Support
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Scotland region.

1st Line Support Salary Trend in Scotland

1st Line Support
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing 1st Line Support across the Scotland region over the 3 months to 20 October 2014.

1st Line Support Salary Histogram in Scotland

1st Line Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Scotland region over the 3 months to 20 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
North Lanarkshire -3 3 £14,500 -9.37% 1
Stirling - 3 £20,000 -
Edinburgh -17 2 - -
Aberdeen - 1 £16,500 -
Perth and Kinross - 1 £16,750 -
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in Scotland

For the 6 months to 20 October 2014, IT jobs across the Scotland region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 11 (55.00%) ITIL
1 11 (55.00%) Windows
2 9 (45.00%) MS Office
3 5 (25.00%) Active Directory
4 4 (20.00%) Microsoft
4 4 (20.00%) MS Excel
4 4 (20.00%) Service Management
4 4 (20.00%) Service Delivery
4 4 (20.00%) Finance
4 4 (20.00%) Windows 7
5 3 (15.00%) Incident Management
5 3 (15.00%) Analytical Skills
5 3 (15.00%) Lotus
5 3 (15.00%) IBM Notes
5 3 (15.00%) Cisco
5 3 (15.00%) MS Exchange
6 2 (10.00%) LAN
6 2 (10.00%) WAN
6 2 (10.00%) SAN
6 2 (10.00%) SQL Server
6 2 (10.00%) IIS
6 2 (10.00%) Windows XP
6 2 (10.00%) Blackberry
6 2 (10.00%) Law
6 2 (10.00%) VMware
6 2 (10.00%) IP Telephony
6 2 (10.00%) Cisco IPT
6 2 (10.00%) VMware Infrastructure
6 2 (10.00%) PowerShell
6 2 (10.00%) Windows Server 2008

1st Line Support
Top Related IT Skills in Scotland by Category

For the 6 months to 20 October 2014, IT jobs across the Scotland region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (15.00%) IBM Notes
1 3 (15.00%) MS Exchange
2 2 (10.00%) Lync
2 2 (10.00%) Exchange Server 2010
2 2 (10.00%) IIS
Applications
1 9 (45.00%) MS Office
2 4 (20.00%) MS Excel
Cloud Services
1 1 (5.00%) Office 365
Communications & Networking
1 2 (10.00%) LAN
1 2 (10.00%) WAN
1 2 (10.00%) SAN
1 2 (10.00%) IP Telephony
1 2 (10.00%) Cisco IPT
Database & Business Intelligence
1 2 (10.00%) SQL Server
General
1 4 (20.00%) Finance
2 2 (10.00%) Law
Miscellaneous
1 3 (15.00%) Analytical Skills
2 2 (10.00%) Blackberry
Operating Systems
1 11 (55.00%) Windows
2 4 (20.00%) Windows 7
3 2 (10.00%) Windows Phone
3 2 (10.00%) Windows XP
3 2 (10.00%) Windows Server 2008
Processes & Methodologies
1 11 (55.00%) ITIL
2 4 (20.00%) Service Management
2 4 (20.00%) Service Delivery
3 3 (15.00%) Incident Management
4 1 (5.00%) Performance Management
Programming Languages
1 2 (10.00%) PowerShell
Qualifications
1 1 (5.00%) A+ Certification
1 1 (5.00%) Degree
System Software
1 5 (25.00%) Active Directory
2 2 (10.00%) VMware Infrastructure
2 2 (10.00%) Hyper-V
2 2 (10.00%) VMware ESXi
Vendors
1 4 (20.00%) Microsoft
2 3 (15.00%) Lotus
2 3 (15.00%) Cisco
3 2 (10.00%) VMware
4 1 (5.00%) Avaya
Motherwell
Hays IT - Uk Posting account
Salary: £80.00 - £110.00 per annum
Posted: 13 days ago