The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 167 150 161
Rank change year-on-year
-17 +11
Permanent jobs requiring a 1st Line Support 8 6 1
As % of all permanent IT jobs located in Scotland 0.22% 0.20% 0.031%
As % of the Job Titles category 0.23% 0.21% 0.033%
Number of salaries quoted 6 4 1
Average salary £15,500 £17,000 £20,500
Average salary % change year-on-year
-8.82% -17.07%
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
3452 2903 3044
As % of all permanent IT jobs located in Scotland 95.41% 94.56% 94.33%
Number of salaries quoted 2194 1898 2078
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £27,500 £28,500 £26,795
10% offered a salary of more than £57,500 £57,000 £56,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Scotland

1st Line Support
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Scotland region.

1st Line Support Salary Trend in Scotland

1st Line Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Scotland region over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
North Lanarkshire +2 2 £14,500 -9.37%
Edinburgh -13 2 - -
Stirling - 2 £20,000 -
Glasgow -11 1 £12,500 - 1
Aberdeen - 1 £16,500 -
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in Scotland

For the 6 months to 22 September 2014, IT jobs across the Scotland region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 7 (43.75%) Windows
2 6 (37.50%) Active Directory
2 6 (37.50%) ITIL
3 5 (31.25%) MS Office
4 4 (25.00%) Microsoft
4 4 (25.00%) Service Delivery
5 3 (18.75%) Cisco
5 3 (18.75%) Windows XP
5 3 (18.75%) MS Exchange
5 3 (18.75%) Hyper-V
6 2 (12.50%) VMware ESXi
6 2 (12.50%) Lync
6 2 (12.50%) Exchange Server 2010
6 2 (12.50%) Service Management
6 2 (12.50%) Law
6 2 (12.50%) VMware
6 2 (12.50%) Windows Phone
6 2 (12.50%) Analytical Skills
6 2 (12.50%) LAN
6 2 (12.50%) WAN
6 2 (12.50%) SQL Server
6 2 (12.50%) IIS
6 2 (12.50%) IBM Notes
6 2 (12.50%) IP Telephony
6 2 (12.50%) Incident Management
6 2 (12.50%) Cisco IPT
6 2 (12.50%) VMware Infrastructure
6 2 (12.50%) PowerShell
6 2 (12.50%) Windows Server 2008
6 2 (12.50%) SAN

1st Line Support
Top Related IT Skills in Scotland by Category

For the 6 months to 22 September 2014, IT jobs across the Scotland region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (18.75%) MS Exchange
2 2 (12.50%) Lync
2 2 (12.50%) Exchange Server 2010
2 2 (12.50%) IIS
2 2 (12.50%) IBM Notes
3 1 (6.25%) Blackberry Enterprise Server
Applications
1 5 (31.25%) MS Office
2 1 (6.25%) MS Excel
Cloud Services
1 1 (6.25%) Office 365
Communications & Networking
1 2 (12.50%) LAN
1 2 (12.50%) WAN
1 2 (12.50%) IP Telephony
1 2 (12.50%) Cisco IPT
1 2 (12.50%) SAN
2 1 (6.25%) TCP/IP
2 1 (6.25%) VPN
Database & Business Intelligence
1 2 (12.50%) SQL Server
General
1 2 (12.50%) Law
Miscellaneous
1 2 (12.50%) Analytical Skills
1 2 (12.50%) Blackberry
Operating Systems
1 7 (43.75%) Windows
2 3 (18.75%) Windows XP
3 2 (12.50%) Windows Phone
3 2 (12.50%) Windows Server 2008
Processes & Methodologies
1 6 (37.50%) ITIL
2 4 (25.00%) Service Delivery
3 2 (12.50%) Service Management
3 2 (12.50%) Incident Management
Programming Languages
1 2 (12.50%) PowerShell
Qualifications
1 1 (6.25%) A+ Certification
Quality Assurance & Compliance
1 1 (6.25%) SLA
System Software
1 6 (37.50%) Active Directory
2 3 (18.75%) Hyper-V
3 2 (12.50%) VMware ESXi
3 2 (12.50%) VMware Infrastructure
4 1 (6.25%) Terminal Services
Vendors
1 4 (25.00%) Microsoft
2 3 (18.75%) Cisco
3 2 (12.50%) VMware
3 2 (12.50%) Lotus
4 1 (6.25%) Citrix
4 1 (6.25%) Avaya