The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 14 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
14 Feb 2016
Same period 2015 Same period 2014
First Line Support
Rank 150 158 167
Rank change year-on-year
+8 +9
Permanent jobs requiring a 1st Line Support 3 2 4
As % of all permanent IT jobs located in Scotland 0.10% 0.065% 0.12%
As % of the Job Titles category 0.11% 0.068% 0.13%
Number of salaries quoted 1 1 4
Average salary £16,500 £14,500 £22,000
Average salary % change year-on-year
+13.79% -34.09%
UK excluding London average salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
2847 2940 3191
As % of all permanent IT jobs located in Scotland 95.70% 95.55% 96.46%
Number of salaries quoted 1849 1871 2092
Average salary £43,500 £41,000 £40,000
Average salary % change year-on-year
+6.09% +2.50%
90% offered a salary of more than £30,000 £28,500 £27,500
10% offered a salary of more than £60,000 £56,000 £60,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

1st Line Support
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Scotland

1st Line Support
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Scotland region.

1st Line Support Salary Trend in Scotland

1st Line Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Scotland region over the 3 months to 14 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
North Lanarkshire - 2 - - 1
Glasgow -16 1 £16,500 +13.79% 1
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in Scotland

For the 6 months to 14 February 2016, IT jobs across the Scotland region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 8 (72.73%) Windows
2 7 (63.64%) Active Directory
3 6 (54.55%) Windows 7
4 5 (45.45%) Windows Server 2008
5 4 (36.36%) Windows 8
5 4 (36.36%) VMware
6 3 (27.27%) MS Office
6 3 (27.27%) Windows Server
6 3 (27.27%) Windows Server 2012
7 2 (18.18%) Hyper-V
7 2 (18.18%) VMware Infrastructure
7 2 (18.18%) Exchange Server 2013
7 2 (18.18%) Microsoft
7 2 (18.18%) DNS
7 2 (18.18%) SLA
7 2 (18.18%) Mac OS X
7 2 (18.18%) Apple
7 2 (18.18%) Citrix
7 2 (18.18%) Telecoms
7 2 (18.18%) Finance
8 1 (9.09%) Manufacturing
8 1 (9.09%) Programme Management
8 1 (9.09%) Identity Management
8 1 (9.09%) Electronics
8 1 (9.09%) Retail
8 1 (9.09%) MOS
8 1 (9.09%) Document Management
8 1 (9.09%) SAP Oil and Gas
8 1 (9.09%) Incident Management
8 1 (9.09%) Marketing

1st Line Support
Top Related IT Skills in Scotland by Category

For the 6 months to 14 February 2016, IT jobs across the Scotland region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (18.18%) Exchange Server 2013
Applications
1 3 (27.27%) MS Office
Business Applications
1 1 (9.09%) SAP Oil and Gas
Communications & Networking
1 2 (18.18%) DNS
Database & Business Intelligence
1 1 (9.09%) Oracle Database
General
1 2 (18.18%) Finance
1 2 (18.18%) Telecoms
2 1 (9.09%) Electronics
2 1 (9.09%) Manufacturing
2 1 (9.09%) Marketing
2 1 (9.09%) Retail
Miscellaneous
1 1 (9.09%) Blackberry
1 1 (9.09%) Computer Science
1 1 (9.09%) Driving Licence
1 1 (9.09%) iPhone
Operating Systems
1 8 (72.73%) Windows
2 6 (54.55%) Windows 7
3 5 (45.45%) Windows Server 2008
4 4 (36.36%) Windows 8
5 3 (27.27%) Windows Server
5 3 (27.27%) Windows Server 2012
6 2 (18.18%) Mac OS X
7 1 (9.09%) Windows 10
Processes & Methodologies
1 1 (9.09%) Business Intelligence
1 1 (9.09%) Digital Marketing
1 1 (9.09%) Document Management
1 1 (9.09%) Identity Management
1 1 (9.09%) Incident Management
1 1 (9.09%) ITIL
1 1 (9.09%) Programme Management
Programming Languages
1 1 (9.09%) SQL
Qualifications
1 1 (9.09%) Degree
1 1 (9.09%) ITIL Certification
1 1 (9.09%) MOS
Quality Assurance & Compliance
1 2 (18.18%) SLA
2 1 (9.09%) QA
System Software
1 7 (63.64%) Active Directory
2 2 (18.18%) Hyper-V
2 2 (18.18%) VMware Infrastructure
Vendors
1 4 (36.36%) VMware
2 2 (18.18%) Apple
2 2 (18.18%) Citrix
2 2 (18.18%) Microsoft
3 1 (9.09%) Cisco
3 1 (9.09%) HP
3 1 (9.09%) Motorola
3 1 (9.09%) Oracle
3 1 (9.09%) SAP
Bellshill, Lanarkshire
RM plc
Salary: £18000 - £22000 per annum + £800 bonus
Posted: 10 days ago
Glasgow
Hays Specialist Recruitment Ltd
Salary: £15000.00 - £18000.00 per annum
Posted: 13 days ago