The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Scotland region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
First Line Support
Rank 169 153 155
Rank change year-on-year
-16 +2
Permanent jobs requiring a 1st Line Support 9 12 5
As % of all permanent IT jobs located in Scotland 0.22% 0.39% 0.14%
As % of the Job Titles category 0.23% 0.41% 0.15%
Number of salaries quoted 9 8 4
Average salary £19,000 £19,000 £21,000
Average salary % change year-on-year
- -9.52%
90% offered a salary of more than £14,500 £16,550 £20,300
10% offered a salary of more than £26,250 £25,000 £22,050
UK excluding London average salary £20,000 £19,500 £19,000
% change year-on-year
+2.56% +2.63%
Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
3847 2938 3367
As % of all permanent IT jobs located in Scotland 94.99% 94.29% 95.71%
Number of salaries quoted 2510 1716 2515
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £27,500 £25,000 £25,500
10% offered a salary of more than £55,000 £55,000 £57,500
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
1st Line Support
UK

1st Line Support
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Scotland

1st Line Support
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Scotland region.

1st Line Support Salary Trend in Scotland

1st Line Support
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing 1st Line Support across the Scotland region over the 3 months to 18 April 2014.

1st Line Support Salary Histogram in Scotland

1st Line Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Scotland region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Glasgow -12 3 £19,000 +22.58%
North Lanarkshire - 3 £14,500 -
Stirling - 2 £26,000 -
Edinburgh -29 1 £26,000 +36.84%
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in Scotland

For the 6 months to 18 April 2014, IT jobs across the Scotland region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 5 (38.46%) Lotus
1 5 (38.46%) IBM Notes
1 5 (38.46%) Finance
2 4 (30.77%) MS Office
2 4 (30.77%) Windows
3 3 (23.08%) ITIL
3 3 (23.08%) TCP/IP
3 3 (23.08%) Incident Management
4 2 (15.38%) Hyper-V
4 2 (15.38%) Performance Management
4 2 (15.38%) VPN
4 2 (15.38%) SLA
4 2 (15.38%) MS Excel
4 2 (15.38%) Windows XP
4 2 (15.38%) Service Management
4 2 (15.38%) Terminal Services
4 2 (15.38%) Blackberry Enterprise Server
4 2 (15.38%) Active Directory
4 2 (15.38%) Citrix
5 1 (7.69%) Juniper
5 1 (7.69%) ADSL
5 1 (7.69%) LAN
5 1 (7.69%) WAN
5 1 (7.69%) POP3
5 1 (7.69%) SMTP
5 1 (7.69%) Cisco
5 1 (7.69%) Microsoft
5 1 (7.69%) Linux
5 1 (7.69%) COM
5 1 (7.69%) IMAP

1st Line Support
Top Related IT Skills in Scotland by Category

For the 6 months to 18 April 2014, IT jobs across the Scotland region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (38.46%) IBM Notes
2 2 (15.38%) Blackberry Enterprise Server
Applications
1 4 (30.77%) MS Office
2 2 (15.38%) MS Excel
Communications & Networking
1 3 (23.08%) TCP/IP
2 2 (15.38%) VPN
3 1 (7.69%) ADSL
3 1 (7.69%) LAN
3 1 (7.69%) WAN
3 1 (7.69%) POP3
3 1 (7.69%) SMTP
3 1 (7.69%) IMAP
General
1 5 (38.46%) Finance
Libraries, Frameworks & Software Standards
1 1 (7.69%) COM
Operating Systems
1 4 (30.77%) Windows
2 2 (15.38%) Windows XP
3 1 (7.69%) Linux
Processes & Methodologies
1 3 (23.08%) ITIL
1 3 (23.08%) Incident Management
2 2 (15.38%) Performance Management
2 2 (15.38%) Service Management
Quality Assurance & Compliance
1 2 (15.38%) SLA
System Software
1 2 (15.38%) Hyper-V
1 2 (15.38%) Terminal Services
1 2 (15.38%) Active Directory
Vendors
1 5 (38.46%) Lotus
2 2 (15.38%) Citrix
3 1 (7.69%) Juniper
3 1 (7.69%) Cisco
3 1 (7.69%) Microsoft