Scotland 1st Line Support Contracts

The table below looks at the demand for the 1st Line Support role in IT contracts within the Scotland region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 2 December 2008 with a comparison to the same period last year.

First Line Support
Location Aberdeen Aberdeenshire Abingdon Airdrie Barnsley Basildon Basingstoke Bath Beccles Bellshill Berkshire Birmingham Bishop's Stortford Bolton Bournemouth Bracknell Bradford Braintree Brighton Bristol Bromley Bromsgrove Buckinghamshire Bury Cambridge Cambridgeshire Canary Wharf Cannock Cardiff Chelmsford Cheshire Chester Chippenham City of London Clydebank Coatbridge Colchester Cornwall Coventry Crawley Derby Derbyshire Devon Docklands, London Dorchester Dorset Dudley Durham East Ayrshire East Grinstead East Midlands East of England East Sussex East Yorkshire Eastleigh Edinburgh England Essex Exeter Fareham Folkestone Glasgow Hampshire Harrogate Hemel Hempstead Herefordshire Hertfordshire High Wycombe Horsham Hounslow Hull Kegworth Kent Kidlington Kilmarnock Lancashire Leatherhead Leeds Leicester Leicestershire Lincoln Lincolnshire Liverpool London M4 Corridor Macclesfield Maidenhead Manchester Merseyside Middlesbrough Midlands Milton Keynes Motherwell Newbury Newcastle Newport Norfolk North East North Lanarkshire North West North Yorkshire Northampton Northamptonshire Northumberland Northwich Nottingham Nottinghamshire Oxford Oxfordshire Peterborough Poole Portsmouth Preston Reading Redhill Reigate Renfrewshire Rugby Sandwich Scotland Shropshire Sidcup Slough Somerset South East South Wales South West South Yorkshire Southampton Spalding St Helens Stafford Staffordshire Stoke-on-Trent Suffolk Surrey Swindon Tadworth Telford Thames Valley Thirsk Tyne and Wear UK Wakefield Wales Walton-on-Thames Warwickshire West Dunbartonshire West Midlands West Sussex West Yorkshire Weston-super-Mare Wiltshire Witham Wolverhampton Worcestershire Yorkshire	3 months to 2 Dec 2008	Same period last year
Rank	67	92
Rank change on same period last year	+25
Matching contract IT job ads	26	32
As % of all UK contract IT job ads sampled	0.042 %	0.034 %
As % of the category below	1.371 %	1.021 %
Daily rates quoted	3	2
Average minimum daily rate	£158	£105
Average daily rate	£163	£108
% change on same period last year	+51.93 %
Average maximum daily rate	£168	£110
UK excluding London average daily rate	£130	£126
% change on same period last year	+3.34 %
Hourly rates quoted	9	10
Average minimum hourly rate	£9.83	£11.60
Average hourly rate	£10.68	£12.70
% change on same period last year	-15.91 %
Average maximum hourly rate	£11.53	£13.80
UK excluding London average hourly rate	£11.52	£12.12
% change on same period last year	-4.94 %
Job Titles Scotland
Matching contract IT job ads	1897	3133
As % of all UK contract IT job ads sampled	3.048 %	3.365 %
Daily rates quoted	429	610
Average minimum daily rate	£312	£317
Average daily rate	£335	£332
% change on same period last year	+0.84 %
Average maximum daily rate	£358	£348
UK excluding London average daily rate	£352	£352
% change on same period last year	+0.07 %
Hourly rates quoted	166	273
Average minimum hourly rate	£21.72	£18.41
Average hourly rate	£22.91	£19.62
% change on same period last year	+16.76 %
Average maximum hourly rate	£24.10	£20.83
UK excluding London average hourly rate	£23.10	£24.04
% change on same period last year	-3.88 %
1st Line Support UK

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

1st Line Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing 1st Line Support across the Scotland region as a proportion of the total demand within the Job Titles category.

1st Line Support
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the Scotland region.

1st Line Support
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the Scotland region.

1st Line Support
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the Scotland region over the 3 months to 2 December 2008.

1st Line Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the Scotland region over the 3 months to 2 December 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Edinburgh	+20	8	£135	-
Glasgow	+10	7	£280	+115.38 %
Aberdeenshire	+6	2	-	-
Aberdeen	-	2	£75	-
West Dunbartonshire	-	1	-	-
East Ayrshire	-	1	-	-
Renfrewshire	-	1	-	-
North Lanarkshire	-	1	-	-

1st Line Support UK

1st Line Support
Top 30 Related IT Skills

For the 6 months to 2 December 2008, IT contractor jobs across the Scotland region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 15 (37.50 %) MS Office 2 14 (35.00 %) Windows 3 11 (27.50 %) MS Excel 3 11 (27.50 %) Microsoft 3 11 (27.50 %) Active Directory 4 8 (20.00 %) ITIL 5 7 (17.50 %) Windows XP 6 6 (15.00 %) Windows Server 2003 7 5 (12.50 %) Service Management 8 4 (10.00 %) Change Management 8 4 (10.00 %) Windows 2000 Server 8 4 (10.00 %) LAN 9 3 (7.500 %) Windows 2000 10 2 (5.000 %) Lotus Notes 10 2 (5.000 %) MS Exchange

10 2 (5.000 %) ISDN 10 2 (5.000 %) TCP/IP 10 2 (5.000 %) VPN 10 2 (5.000 %) Lotus 10 2 (5.000 %) assyst 10 2 (5.000 %) Degree 11 1 (2.500 %) Windows Vista 11 1 (2.500 %) IMAP 11 1 (2.500 %) Mandarin Language 11 1 (2.500 %) Cantonese Language 11 1 (2.500 %) Dutch Language 11 1 (2.500 %) French Language 11 1 (2.500 %) German Language 11 1 (2.500 %) Japanese Language 11 1 (2.500 %) Time Management

1st Line Support
Top Related IT Skills by Category

For the 6 months to 2 December 2008, IT contractor jobs across the Scotland region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms 1 2 (5.000 %) Lotus Notes 1 2 (5.000 %) MS Exchange	Applications 1 15 (37.50 %) MS Office 2 11 (27.50 %) MS Excel 3 1 (2.500 %) Spreadsheet
Business Applications 1 2 (5.000 %) assyst	Communications & Networking 1 4 (10.00 %) LAN 2 2 (5.000 %) ISDN 2 2 (5.000 %) TCP/IP 2 2 (5.000 %) VPN 3 1 (2.500 %) Symposium 3 1 (2.500 %) IMAP 3 1 (2.500 %) PSTN 3 1 (2.500 %) WAN
Database & Business Intelligence 1 1 (2.500 %) SQL Server 1 1 (2.500 %) MS Access	General 1 1 (2.500 %) Finance 1 1 (2.500 %) Government 1 1 (2.500 %) Legal 1 1 (2.500 %) Pensions
Miscellaneous 1 1 (2.500 %) Mandarin Language 1 1 (2.500 %) Cantonese Language 1 1 (2.500 %) Dutch Language 1 1 (2.500 %) French Language 1 1 (2.500 %) German Language 1 1 (2.500 %) Japanese Language 1 1 (2.500 %) Video Conferencing	Operating Systems 1 14 (35.00 %) Windows 2 7 (17.50 %) Windows XP 3 6 (15.00 %) Windows Server 2003 4 4 (10.00 %) Windows 2000 Server 5 3 (7.500 %) Windows 2000 6 1 (2.500 %) Windows NT 6 1 (2.500 %) Solaris 6 1 (2.500 %) Windows Vista 6 1 (2.500 %) NetWare
Processes & Methodologies 1 8 (20.00 %) ITIL 2 5 (12.50 %) Service Management 3 4 (10.00 %) Change Management 4 1 (2.500 %) Incident Management 4 1 (2.500 %) Time Management 4 1 (2.500 %) CTC Cleared 4 1 (2.500 %) Security Cleared	Qualifications 1 2 (5.000 %) Degree
Quality Assurance & Compliance 1 1 (2.500 %) SLA	System Software 1 11 (27.50 %) Active Directory
Vendors 1 11 (27.50 %) Microsoft 2 2 (5.000 %) Lotus 3 1 (2.500 %) Oracle 3 1 (2.500 %) Cisco 3 1 (2.500 %) IBM 3 1 (2.500 %) Sun 3 1 (2.500 %) Dell 3 1 (2.500 %) Novell