The table below looks at the statistics for the 1st Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 468 462 558
Rank change year-on-year
-6 +96
Permanent jobs requiring a 1st Line Support 547 470 357
As % of all permanent IT jobs located in the UK 0.48% 0.45% 0.31%
As % of the Job Titles category 0.51% 0.47% 0.32%
Number of salaries quoted 500 428 316
Average salary £21,000 £20,000 £20,000
Average salary % change year-on-year
+5.00% -
90% offered a salary of more than £17,000 £16,500 £17,000
10% offered a salary of more than £26,500 £25,000 £25,000
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107924 99127 110240
As % of all permanent IT jobs located in the UK 94.46% 94.27% 95.15%
Number of salaries quoted 87419 82406 94006
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support within the UK.

1st Line Support Salary Trend in the UK

1st Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support over the 3 months to 18 September 2014 within the UK.

1st Line Support Salary Histogram in the UK

1st Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -5 531 £21,000 +5.00% 66
South East +45 231 £21,000 +5.00% 26
London -34 118 £23,000 -2.12% 9
Surrey +18 72 £21,000 +2.43% 5
Berkshire +13 52 £21,000 +10.52% 4
North West -17 47 £19,250 +1.31% 13
East of England -20 47 £20,000 +12.67% 5
Buckinghamshire +17 35 £21,250 +11.84% 4
Hampshire -9 35 £20,000 -11.50% 6
South West -14 30 £18,375 -0.67% 3
City of London +7 24 £26,500 +8.16% 2
Reading 0 24 £21,500 +13.15% 1
Hertfordshire -2 24 £18,000 +9.09% 2
Milton Keynes +2 23 £20,500 +9.33% 2
Manchester -12 22 £19,000 -5.47% 5
West Midlands -28 22 £20,500 +5.77% 1
Yorkshire -36 20 £19,000 - 3
Cheshire -13 17 £18,500 +12.12% 5
East Midlands -11 15 £18,000 -4.00% 4
Essex +9 13 £20,000 -4.76%
Southampton -4 13 £18,250 -19.24% 2
Somerset -15 12 £16,500 -15.38% 1
Bath -23 12 £16,500 -15.38% 1
West Yorkshire -37 12 £19,500 +2.63% 3
West Sussex -15 11 £17,500 -10.25% 1
Bracknell -3 10 £18,250 -10.97% 1
East Sussex -16 10 £21,250 +8.97%
Kent +7 9 £20,000 -13.04% 1
High Wycombe 0 9 £22,500 +25.00% 1
Croydon -4 9 £24,000 +14.97%

1st Line Support
Top 30 Related IT Skills

For the 6 months to 18 September 2014, IT jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 751 (64.02%) Windows
2 502 (42.80%) Active Directory
3 493 (42.03%) Microsoft
4 442 (37.68%) MS Office
5 355 (30.26%) MS Excel
6 321 (27.37%) Windows 7
7 284 (24.21%) ITIL
8 230 (19.61%) Windows XP
9 194 (16.54%) MS Exchange
10 173 (14.75%) SLA
11 147 (12.53%) TCP/IP
12 146 (12.45%) Citrix
13 135 (11.51%) VMware
14 126 (10.74%) Windows Server 2008
15 122 (10.40%) Finance
16 113 (9.63%) Microsoft Certification
17 112 (9.55%) Windows Server 2003
18 105 (8.95%) Analytical Skills
19 89 (7.59%) Windows 8
19 89 (7.59%) SQL
20 87 (7.42%) VMware Infrastructure
21 80 (6.82%) Linux
22 76 (6.48%) Degree
23 70 (5.97%) Blackberry
23 70 (5.97%) MCSE
24 67 (5.71%) MCP
25 66 (5.63%) SQL Server
25 66 (5.63%) Internet
26 61 (5.20%) Firewall
27 59 (5.03%) DNS

1st Line Support
Top Related IT Skills by Category

For the 6 months to 18 September 2014, IT jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 194 (16.54%) MS Exchange
2 57 (4.86%) Exchange Server 2010
3 46 (3.92%) Exchange Server 2007
4 41 (3.50%) Exchange Server 2003
5 40 (3.41%) SharePoint
6 28 (2.39%) IBM Notes
6 28 (2.39%) Blackberry Enterprise Server
7 26 (2.22%) SharePoint 2010
8 22 (1.88%) IIS
9 20 (1.71%) Exchange Server 2013
10 10 (0.85%) Lync
11 8 (0.68%) SharePoint 2013
12 7 (0.60%) Exchange Server 2000
13 6 (0.51%) WorkSite
14 5 (0.43%) GroupWise
15 3 (0.26%) Tomcat
16 2 (0.17%) WebSphere
16 2 (0.17%) SAS
16 2 (0.17%) Apache
17 1 (0.085%) Zimbra
Applications
1 442 (37.68%) MS Office
2 355 (30.26%) MS Excel
3 25 (2.13%) MS PowerPoint
4 4 (0.34%) Spreadsheet
5 2 (0.17%) Final Cut Pro
5 2 (0.17%) MS Visio
6 1 (0.085%) InDesign
Business Applications
1 8 (0.68%) Dynamics AX
2 4 (0.34%) Dynamics NAV
3 3 (0.26%) Dynamics CRM
4 2 (0.17%) SAP Oil and Gas
4 2 (0.17%) Agresso
5 1 (0.085%) Maximo
5 1 (0.085%) Eikon
5 1 (0.085%) SalesLogix
5 1 (0.085%) Line 100
Cloud Services
1 11 (0.94%) Office 365
2 8 (0.68%) Google Apps
3 3 (0.26%) Cloud Computing
3 3 (0.26%) Amazon AWS
4 2 (0.17%) SaaS
5 1 (0.085%) IaaS
5 1 (0.085%) PaaS
5 1 (0.085%) Microsoft Azure
Communications & Networking
1 147 (12.53%) TCP/IP
2 66 (5.63%) Internet
3 61 (5.20%) Firewall
4 59 (5.03%) DNS
5 57 (4.86%) VPN
6 55 (4.69%) LAN
6 55 (4.69%) WAN
7 36 (3.07%) DHCP
8 29 (2.47%) VoIP
9 23 (1.96%) Wireless
10 11 (0.94%) Broadband
10 11 (0.94%) IP Telephony
11 9 (0.77%) SAN
12 8 (0.68%) Network Security
12 8 (0.68%) Cisco PIX
12 8 (0.68%) Cisco ASA
12 8 (0.68%) Intranet
13 7 (0.60%) Extranet
14 6 (0.51%) ADSL
15 5 (0.43%) FTP
Database & Business Intelligence
1 66 (5.63%) SQL Server
2 7 (0.60%) SQL Server 2008
3 6 (0.51%) SQL Server 2005
3 6 (0.51%) SQL Server 2000
3 6 (0.51%) Data Warehouse
4 5 (0.43%) MS Access
4 5 (0.43%) SQL Server 2012
5 4 (0.34%) FileMaker
5 4 (0.34%) MySQL
6 2 (0.17%) SQL Server Reporting Services
6 2 (0.17%) Oracle Database
6 2 (0.17%) Oracle Reports
6 2 (0.17%) Crystal Reports
Development Applications
1 6 (0.51%) Team Foundation Server
2 2 (0.17%) Toad
3 1 (0.085%) Ant
3 1 (0.085%) Hudson
General
1 122 (10.40%) Finance
2 55 (4.69%) Legal
3 46 (3.92%) Law
4 39 (3.32%) Retail
5 34 (2.90%) Telecoms
6 29 (2.47%) Banking
7 19 (1.62%) Marketing
8 16 (1.36%) Manufacturing
9 13 (1.11%) Advertising
10 9 (0.77%) German Language
11 8 (0.68%) French Language
11 8 (0.68%) Investment Banking
11 8 (0.68%) Automotive
12 6 (0.51%) Japanese Language
12 6 (0.51%) Publishing
13 5 (0.43%) Mandarin Language
14 4 (0.34%) Multimedia
14 4 (0.34%) Billing
14 4 (0.34%) Electronics
15 3 (0.26%) Military
Libraries, Frameworks & Software Standards
1 10 (0.85%) HTML
2 9 (0.77%) .NET
2 9 (0.77%) CSS
3 5 (0.43%) ASP.NET
4 4 (0.34%) JSP
4 4 (0.34%) LAMP
5 3 (0.26%) Web Services
6 2 (0.17%) WSE
6 2 (0.17%) XML
7 1 (0.085%) COM
7 1 (0.085%) J2EE
7 1 (0.085%) jQuery
Miscellaneous
1 105 (8.95%) Analytical Skills
2 70 (5.97%) Blackberry
3 24 (2.05%) EPoS
4 21 (1.79%) Management Information System
4 21 (1.79%) Computer Science
5 20 (1.71%) iPad
6 18 (1.53%) Mathematics
7 14 (1.19%) Video Conferencing
8 12 (1.02%) iPhone
9 11 (0.94%) Thin Client
9 11 (0.94%) Fat Client
10 6 (0.51%) Statistics
10 6 (0.51%) AS400
11 5 (0.43%) User Experience
11 5 (0.43%) Data Protection Act
12 3 (0.26%) Replication
13 2 (0.17%) Wiki
13 2 (0.17%) Smartphone
13 2 (0.17%) PDA
13 2 (0.17%) Social Media
Operating Systems
1 751 (64.02%) Windows
2 321 (27.37%) Windows 7
3 230 (19.61%) Windows XP
4 126 (10.74%) Windows Server 2008
5 112 (9.55%) Windows Server 2003
6 89 (7.59%) Windows 8
7 80 (6.82%) Linux
8 56 (4.77%) Windows Server 2012
9 33 (2.81%) Mac OS X
10 27 (2.30%) Windows Vista
11 20 (1.71%) CentOS
11 20 (1.71%) Ubuntu
12 17 (1.45%) Red Hat Enterprise Linux
13 16 (1.36%) SUSE
13 16 (1.36%) Debian
14 13 (1.11%) UNIX
15 10 (0.85%) Windows 2000
16 9 (0.77%) Apple iOS
16 9 (0.77%) Windows 2000 Server
16 9 (0.77%) Android
Processes & Methodologies
1 284 (24.21%) ITIL
2 51 (4.35%) Service Management
3 46 (3.92%) CRM
3 46 (3.92%) Incident Management
4 31 (2.64%) Service Delivery
5 26 (2.22%) Time Management
6 22 (1.88%) ITSM
7 20 (1.71%) Line Management
7 20 (1.71%) Workflow
8 19 (1.62%) CAD
9 17 (1.45%) Software Distribution
9 17 (1.45%) Continuous Improvement
9 17 (1.45%) Problem Management
9 17 (1.45%) Workflow Management
10 15 (1.28%) Kalman Filter
11 14 (1.19%) Change Management
12 12 (1.02%) Asset Management
12 12 (1.02%) Document Management
13 11 (0.94%) Project Management
13 11 (0.94%) E-Commerce
Programming Languages
1 89 (7.59%) SQL
2 41 (3.50%) C
3 10 (0.85%) C#
4 9 (0.77%) JavaScript
4 9 (0.77%) VBA
5 5 (0.43%) T-SQL
6 4 (0.34%) Java
6 4 (0.34%) PHP
7 3 (0.26%) VB
7 3 (0.26%) PowerShell
8 2 (0.17%) Python
8 2 (0.17%) VB.NET
8 2 (0.17%) C++
9 1 (0.085%) Perl
9 1 (0.085%) Bash Shell
9 1 (0.085%) Ruby
9 1 (0.085%) VB6
Qualifications
1 113 (9.63%) Microsoft Certification
2 76 (6.48%) Degree
3 70 (5.97%) MCSE
4 67 (5.71%) MCP
5 39 (3.32%) Security Cleared
6 34 (2.90%) ITIL Certification
6 34 (2.90%) CCNA
6 34 (2.90%) Cisco Certification
7 31 (2.64%) A+ Certification
8 28 (2.39%) MCSA
9 24 (2.05%) MCITP
10 21 (1.79%) SC Cleared
11 17 (1.45%) ITIL Foundation Certificate
11 17 (1.45%) MCTS
12 12 (1.02%) Network+ Certification
13 10 (0.85%) JNCIA
13 10 (0.85%) CCSA
14 8 (0.68%) MCDST
15 4 (0.34%) HND
16 2 (0.17%) CCENT
Quality Assurance & Compliance
1 173 (14.75%) SLA
2 7 (0.60%) ISO/IEC 27001
3 6 (0.51%) QA
4 2 (0.17%) Sarbanes-Oxley
5 1 (0.085%) ISO 9001
5 1 (0.085%) GxP
System Software
1 502 (42.80%) Active Directory
2 87 (7.42%) VMware Infrastructure
3 28 (2.39%) Hyper-V
4 16 (1.36%) Terminal Services
5 15 (1.28%) XenApp
6 8 (0.68%) vSphere
7 6 (0.51%) VMware Server
8 5 (0.43%) Terminal Server
8 5 (0.43%) VMware ESXi
9 4 (0.34%) Kerio MailServer
10 2 (0.17%) Citrix Presentation Server
10 2 (0.17%) XenDesktop
10 2 (0.17%) VMware ESX
11 1 (0.085%) XenServer
11 1 (0.085%) UAG
Systems Management
1 40 (3.41%) SCCM
2 16 (1.36%) Backup Exec
3 7 (0.60%) DameWare
3 7 (0.60%) Cryoserver
4 6 (0.51%) Norton AntiVirus
5 5 (0.43%) ServiceCenter
6 2 (0.17%) WSUS
6 2 (0.17%) Plesk
6 2 (0.17%) Cisco UCCX
6 2 (0.17%) Tivoli
6 2 (0.17%) Tivoli Storage Manager
6 2 (0.17%) Nagios
7 1 (0.085%) NetBackup
7 1 (0.085%) Cisco CUCM
7 1 (0.085%) FortiGate
7 1 (0.085%) McAfee ePO
Vendors
1 493 (42.03%) Microsoft
2 146 (12.45%) Citrix
3 135 (11.51%) VMware
4 56 (4.77%) Cisco
5 46 (3.92%) HP
6 24 (2.05%) Apple
7 22 (1.88%) Avaya
8 20 (1.71%) Lotus
9 18 (1.53%) Remedy
9 18 (1.53%) McAfee
9 18 (1.53%) Juniper
10 17 (1.45%) Red Hat
10 17 (1.45%) Oracle
11 16 (1.36%) Websense
11 16 (1.36%) SAP
12 15 (1.28%) Mitel
13 13 (1.11%) Sage
14 11 (0.94%) Symantec
15 10 (0.85%) Google
15 10 (0.85%) Interwoven
Winchester, Hampshire
Premier Group Recruitment
Salary: £18000 per annum + Benefits
Posted: 1 hour ago
Cheshire
Ashdown IT
Salary: £18000 per annum
Posted: 3 hours ago
Caerphilly, Mid Glamorgan
FT Select
Salary: From £23,000 to £28,000 per annum plus benefits
Posted: 4 hours ago
Luton, Bedfordshire
Harvey Nash plc
Salary: £20000 - £25000 per annum
Posted: 8 hours ago
Portsmouth, Hampshire
ComputAppoint
Salary: £18000 - £21000 per annum + Benefits
Posted: Yesterday
City, London
TalentFlow
Salary: From £25,000 to £30,000 per annum
Posted: Yesterday
Manchester, Lancashire
Senitor Associates
Salary: £20000 per annum + Benefits Package
Posted: Yesterday
Stevenage, Hertfordshire
Roc Search
Salary: £15000 - £18000 per annum
Posted: Yesterday
Bracknell, Berkshire
Roc Search
Posted: Yesterday
Christchurch, Dorset
HAYS INFORMATION TECHNOLOGY
Salary: £11 per hour
Posted: Yesterday
Warrington, Cheshire
Oscar Associates (UK) Ltd
Salary: £16000 - £18000 per annum
Posted: 2 days ago
South West London
Randstad Technologies
Salary: £23000.00 per annum
Posted: 2 days ago
Wilmslow, Cheshire
Greywood Associates Limited
Salary: £18000 - £22000 per annum + training
Posted: 2 days ago
Princes Risborough, Buckinghamshire
Ashdown IT
Salary: £20000 - £25000 per annum
Posted: 2 days ago
Sevenoaks, Kent
KH Recruitment
Salary: £22000 per annum + Excellent benefits
Posted: 2 days ago
Huddersfield, West Yorkshire
Greywood Associates Limited
Salary: £16000 per annum + Benefits
Posted: 2 days ago
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £16000 per annum + Benefits
Posted: 2 days ago
Macclesfield, Cheshire
Oscar Associates (UK) Ltd
Salary: £16000 - £18000 per annum
Posted: 3 days ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £18000 per annum
Posted: 3 days ago
Hampton, Middlesex
People Source Consulting
Salary: £25000 - £30000 per annum + Benefits
Posted: 3 days ago