The table below looks at the statistics for the 1st Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 3 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Sep 2015
Same period 2014 Same period 2013
First Line Support
Rank 442 469 472
Rank change year-on-year
+27 +3
Permanent jobs requiring a 1st Line Support 555 537 488
As % of all permanent IT jobs located in the UK 0.51% 0.46% 0.46%
As % of the Job Titles category 0.54% 0.49% 0.48%
Number of salaries quoted 519 489 440
Average salary £21,000 £21,000 £20,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £17,750 £17,000 £16,500
10% offered a salary of more than £26,000 £26,500 £25,000
UK excluding London average salary £20,500 £20,000 £19,500
% change year-on-year
+2.50% +2.56%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
102603 109261 101023
As % of all permanent IT jobs located in the UK 94.20% 94.49% 94.29%
Number of salaries quoted 85657 88395 83850
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,500
% change year-on-year
- +1.26%

1st Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support within the UK.

1st Line Support Salary Trend in the UK

1st Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support over the 3 months to 3 September 2015 within the UK.

1st Line Support Salary Histogram in the UK

1st Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 3 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +32 540 £21,000 - 67
South East -34 184 £21,000 - 11
London +40 159 £23,000 - 14
Surrey -3 51 £20,750 -1.19% 2
Hampshire +31 47 £20,000 - 3
North West +2 47 £20,000 +2.56% 12
East Midlands +37 39 £20,000 +8.10% 5
Berkshire +1 36 £22,000 +4.76% 2
Yorkshire +31 32 £18,000 -5.26% 7
East of England -3 28 £21,000 +5.00% 8
South West -15 25 £20,500 +11.56% 4
West Yorkshire +19 24 £18,000 -5.26% 6
West Midlands +23 23 £19,000 - 6
Manchester +12 21 £20,750 +6.41% 4
Cheshire +5 21 £20,000 +8.10% 8
City of London +21 20 £22,500 -14.28% 3
Northamptonshire +16 19 £19,000 +5.55% 1
Farnborough -8 18 £25,000 -19.35% 1
Leeds +29 15 £18,000 -5.26% 1
Kent -5 14 £19,500 -4.87% 1
Northampton +13 13 £19,000 +5.55%
Southampton +8 13 £19,500 +5.40%
West Sussex -14 13 £21,500 +22.85%
Oxfordshire +7 12 £18,500 -15.90% 1
Buckinghamshire -30 12 £20,000 -4.76%
Bromley +28 11 £22,500 -
Reading -1 10 £22,100 +5.23% 1
Essex -11 10 £22,500 +12.50% 1
Cambridgeshire +22 9 £20,500 - 2
Guildford +8 9 £23,500 +23.68%

1st Line Support
Top 30 Related IT Skills

For the 6 months to 3 September 2015, IT jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 732 (63.38%) Windows
2 567 (49.09%) Microsoft
3 530 (45.89%) Active Directory
4 404 (34.98%) MS Office
5 323 (27.97%) MS Excel
6 245 (21.21%) Windows 7
7 240 (20.78%) MS Exchange
8 239 (20.69%) ITIL
9 232 (20.09%) SLA
10 191 (16.54%) Windows XP
11 166 (14.37%) Windows Server 2008
12 160 (13.85%) TCP/IP
13 149 (12.90%) VMware
14 146 (12.64%) Windows 8
15 137 (11.86%) Citrix
16 126 (10.91%) Microsoft Certification
17 115 (9.96%) Windows Server 2012
18 108 (9.35%) Windows Server 2003
19 107 (9.26%) Firewall
20 96 (8.31%) SQL
21 94 (8.14%) DNS
22 92 (7.97%) Linux
22 92 (7.97%) Finance
23 88 (7.62%) Exchange Server 2010
24 87 (7.53%) VMware Infrastructure
24 87 (7.53%) Internet
25 80 (6.93%) Degree
26 78 (6.75%) Cisco
27 75 (6.49%) Service Management
28 68 (5.89%) LAN

1st Line Support
Top Related IT Skills by Category

For the 6 months to 3 September 2015, IT jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 240 (20.78%) MS Exchange
2 88 (7.62%) Exchange Server 2010
3 57 (4.94%) Exchange Server 2007
4 45 (3.90%) Exchange Server 2013
5 41 (3.55%) Exchange Server 2003
6 18 (1.56%) WorkSite
6 18 (1.56%) SharePoint
7 17 (1.47%) Blackberry Enterprise Server
8 11 (0.95%) Exchange Server 2000
8 11 (0.95%) IIS
9 9 (0.78%) IBM Notes
10 8 (0.69%) Lync
11 6 (0.52%) CMS
12 5 (0.43%) Drupal
12 5 (0.43%) Alfresco
12 5 (0.43%) WordPress
13 1 (0.087%) SharePoint Server
13 1 (0.087%) SAS
Applications
1 404 (34.98%) MS Office
2 323 (27.97%) MS Excel
3 14 (1.21%) MS PowerPoint
4 5 (0.43%) Adobe Creative Suite
5 4 (0.35%) Spreadsheet
6 1 (0.087%) MS Project
Business Applications
1 9 (0.78%) Dynamics CRM
2 8 (0.69%) Dynamics GP
3 5 (0.43%) Remedy ITSM
4 2 (0.17%) SAP Payroll
5 1 (0.087%) Infor CRM
5 1 (0.087%) Dynamics AX
5 1 (0.087%) HiPortfolio
5 1 (0.087%) SAP Business One
Cloud Services
1 40 (3.46%) Office 365
2 9 (0.78%) Cloud Computing
2 9 (0.78%) Amazon AWS
3 3 (0.26%) Microsoft Azure
4 2 (0.17%) SaaS
5 1 (0.087%) PaaS
5 1 (0.087%) Google Apps
5 1 (0.087%) Mimecast
5 1 (0.087%) Google Analytics
Communications & Networking
1 160 (13.85%) TCP/IP
2 107 (9.26%) Firewall
3 94 (8.14%) DNS
4 87 (7.53%) Internet
5 68 (5.89%) LAN
6 66 (5.71%) WAN
6 66 (5.71%) DHCP
7 62 (5.37%) VPN
8 42 (3.64%) VoIP
9 22 (1.90%) SAN
10 18 (1.56%) Ethernet
11 17 (1.47%) Wireless
12 13 (1.13%) iSCSI
13 12 (1.04%) Wi-Fi
14 10 (0.87%) IP Telephony
14 10 (0.87%) NAS
14 10 (0.87%) Broadband
15 8 (0.69%) FTP
15 8 (0.69%) VLAN
16 7 (0.61%) Unified Communications
Database & Business Intelligence
1 67 (5.80%) SQL Server
2 24 (2.08%) MySQL
3 8 (0.69%) SQL Server 2008
4 5 (0.43%) SQL Server 2012
4 5 (0.43%) Relational Database
4 5 (0.43%) SQL Server 2000
5 3 (0.26%) SQL Server 2005
6 2 (0.17%) PostgreSQL
6 2 (0.17%) Crystal Reports
6 2 (0.17%) MS Access
Development Applications
1 5 (0.43%) HP UFT
2 1 (0.087%) SQL Server Management Studio (SSMS)
General
1 92 (7.97%) Finance
2 50 (4.33%) Law
3 38 (3.29%) Legal
4 24 (2.08%) Telecoms
5 17 (1.47%) Banking
6 16 (1.39%) Retail
7 13 (1.13%) Marketing
8 11 (0.95%) Manufacturing
9 10 (0.87%) Back Office
10 7 (0.61%) Games
11 6 (0.52%) Advertising
12 5 (0.43%) German Language
13 4 (0.35%) French Language
13 4 (0.35%) Military
14 3 (0.26%) Electronics
14 3 (0.26%) Pharmaceutical
15 2 (0.17%) Financial Institution
15 2 (0.17%) Aerospace
15 2 (0.17%) Multimedia
15 2 (0.17%) General Ledger
Libraries, Frameworks & Software Standards
1 20 (1.73%) HTML
2 15 (1.30%) Web Services
3 13 (1.13%) .NET
4 10 (0.87%) ASP.NET
5 7 (0.61%) XML
6 6 (0.52%) jQuery
7 5 (0.43%) Application Packaging
7 5 (0.43%) LAMP
7 5 (0.43%) CSS
8 4 (0.35%) X-Windows
9 3 (0.26%) Silverlight
10 1 (0.087%) FIX Protocol
10 1 (0.087%) WCF
10 1 (0.087%) ASP.NET MVC
10 1 (0.087%) ASP.NET Web Forms
10 1 (0.087%) Ajax
10 1 (0.087%) XMPP
10 1 (0.087%) JSP
10 1 (0.087%) ADO.NET
Miscellaneous
1 65 (5.63%) Analytical Skills
2 47 (4.07%) Blackberry
3 37 (3.20%) Management Information System
4 32 (2.77%) Video Conferencing
5 28 (2.42%) Data Centre
6 27 (2.34%) Mathematics
7 25 (2.16%) iPhone
8 12 (1.04%) iPad
8 12 (1.04%) EPoS
9 10 (0.87%) CMDB
10 8 (0.69%) Handset
11 7 (0.61%) NHS
11 7 (0.61%) Computer Science
11 7 (0.61%) Life Science
12 6 (0.52%) PDA
13 5 (0.43%) CCTV
13 5 (0.43%) Statistics
13 5 (0.43%) FMCG
14 3 (0.26%) Fat Client
14 3 (0.26%) Mobile Computing
Operating Systems
1 732 (63.38%) Windows
2 245 (21.21%) Windows 7
3 191 (16.54%) Windows XP
4 166 (14.37%) Windows Server 2008
5 146 (12.64%) Windows 8
6 115 (9.96%) Windows Server 2012
7 108 (9.35%) Windows Server 2003
8 92 (7.97%) Linux
9 46 (3.98%) Windows Vista
10 39 (3.38%) Mac OS X
11 28 (2.42%) Android
12 27 (2.34%) Apple iOS
13 22 (1.90%) UNIX
14 21 (1.82%) Mac OS
15 15 (1.30%) Windows 2000 Server
16 11 (0.95%) Red Hat Enterprise Linux
17 8 (0.69%) Ubuntu
17 8 (0.69%) AIX
18 7 (0.61%) Windows 2000
18 7 (0.61%) Windows Mobile
Processes & Methodologies
1 239 (20.69%) ITIL
2 75 (6.49%) Service Management
3 61 (5.28%) Incident Management
4 42 (3.64%) Problem Management
5 40 (3.46%) Service Delivery
6 32 (2.77%) CRM
7 19 (1.65%) Time Management
8 16 (1.39%) Information Security
9 15 (1.30%) ITSM
10 14 (1.21%) E-Commerce
11 12 (1.04%) Technical Architecture
11 12 (1.04%) Document Management
12 11 (0.95%) Change Management
12 11 (0.95%) Disaster Recovery
12 11 (0.95%) System Testing
12 11 (0.95%) Kalman Filter
13 10 (0.87%) Logistics
14 9 (0.78%) Mentoring
14 9 (0.78%) Project Management
15 8 (0.69%) Data Centre Operations
Programming Languages
1 96 (8.31%) SQL
2 39 (3.38%) C
3 16 (1.39%) PowerShell
4 12 (1.04%) C#
5 8 (0.69%) JavaScript
5 8 (0.69%) PHP
6 7 (0.61%) VB
7 5 (0.43%) T-SQL
8 4 (0.35%) C++
9 3 (0.26%) Java
9 3 (0.26%) Perl
9 3 (0.26%) Python
9 3 (0.26%) Ruby
9 3 (0.26%) Bash Shell
10 1 (0.087%) VBScript
Qualifications
1 126 (10.91%) Microsoft Certification
2 80 (6.93%) Degree
3 57 (4.94%) MCP
4 47 (4.07%) MCSE
5 41 (3.55%) Cisco Certification
5 41 (3.55%) Security Cleared
6 39 (3.38%) CCNA
7 37 (3.20%) MCSA
8 34 (2.94%) SC Cleared
9 23 (1.99%) ITIL Foundation Certificate
10 19 (1.65%) MCITP
11 17 (1.47%) ITIL Certification
12 15 (1.30%) A+ Certification
13 11 (0.95%) MOS
14 10 (0.87%) MCTS
15 8 (0.69%) MCDST
16 5 (0.43%) HNC
16 5 (0.43%) DV Cleared
17 4 (0.35%) VMware Certified Professional (VCP)
18 3 (0.26%) HND
Quality Assurance & Compliance
1 232 (20.09%) SLA
2 8 (0.69%) QA
System Software
1 530 (45.89%) Active Directory
2 87 (7.53%) VMware Infrastructure
3 39 (3.38%) Hyper-V
4 13 (1.13%) Terminal Services
5 12 (1.04%) XenApp
5 12 (1.04%) vSphere
6 11 (0.95%) VMware ESXi
7 8 (0.69%) VMware Workstation
8 5 (0.43%) Citrix Presentation Server
8 5 (0.43%) VMware Server
9 4 (0.35%) Terminal Server
10 1 (0.087%) Microsoft Virtual Server
10 1 (0.087%) XenServer
10 1 (0.087%) XenDesktop
10 1 (0.087%) StorNext
Systems Management
1 25 (2.16%) SCCM
2 21 (1.82%) Backup Exec
3 10 (0.87%) Tivoli
4 9 (0.78%) WSUS
5 7 (0.61%) DameWare
6 6 (0.52%) ARCserve
7 5 (0.43%) Norton AntiVirus
7 5 (0.43%) Plesk
7 5 (0.43%) cPanel
8 4 (0.35%) Tivoli Storage Manager
9 3 (0.26%) SCSM
10 2 (0.17%) AirWatch
10 2 (0.17%) Systems Management Server (SMS)
10 2 (0.17%) MAILsweeper
11 1 (0.087%) Symantec Enterprise Vault
Vendors
1 567 (49.09%) Microsoft
2 149 (12.90%) VMware
3 137 (11.86%) Citrix
4 78 (6.75%) Cisco
5 43 (3.72%) Apple
6 32 (2.77%) HP
7 23 (1.99%) Oracle
8 20 (1.73%) SAP
9 19 (1.65%) Remedy
10 16 (1.39%) McAfee
10 16 (1.39%) Adobe
11 13 (1.13%) Symantec
12 11 (0.95%) Avaya
13 10 (0.87%) Macromedia
14 9 (0.78%) CA
14 9 (0.78%) Lotus
14 9 (0.78%) Red Hat
14 9 (0.78%) Bloomberg
15 8 (0.69%) Salesforce.com
15 8 (0.69%) SimCorp
South East
Lynx Recruitment Ltd
Posted: 12 hours ago
Warrington, Cheshire
Oscar Associates (UK) Ltd
Salary: £16000 - £18000 per annum
Posted: 18 hours ago
Warrington, Cheshire
Oscar Associates (UK) Ltd
Salary: £16000 - £18000 per annum
Posted: 18 hours ago
Welwyn Garden City, Hertfordshire
Coal IT Services
Salary: From £18,000 to £22,000 per annum + benefits + excellent career progre
Posted: 18 hours ago
Berkshire
Global Technology Solutions Ltd
Salary: £19661 per annum
Posted: 19 hours ago
South East London
Senitor Associates
Salary: £11 - £14 per hour
Posted: 22 hours ago
West London
Evolution Recruitment Solutions
Salary: 40,000 + benefits package
Posted: Yesterday
Watford, Hertfordshire
Talent International
Salary: £35000 - £50000 per annum + BONUS & BENEFITS & PENSION
Posted: Yesterday
Petersfield, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £19000 - £23000 per annum + Benefits
Posted: Yesterday
City, London
Premier IT
Posted: Yesterday
Bradford, West Yorkshire
Rullion IT Plus
Salary: £15000 - £16000 per annum + benefits
Posted: Yesterday
London
Harvey Nash plc
Salary: £23000 - £25000 per annum + Good benefit package
Posted: Yesterday
London
Applause IT Innovation
Salary: £25000 - £30000 per annum + Benefits
Posted: Yesterday
Watford, Hertfordshire
Talent International
Salary: £35000 - £50000 per annum + BONUS & BENEFITS & PENSION
Posted: Yesterday
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £15000 - £17000 per annum
Posted: 2 days ago
Central London / West End
TTR UK Ltd
Salary: £20000.00 - £24000.00 per annum
Posted: 2 days ago
London
Information Technology Services
Salary: £23k - 26k per year
Posted: 3 days ago
South East London
Vantage Recruitment Solutions Ltd
Salary: From £25,000 to £28,000 per annum + 10% Bonus
Posted: 5 days ago
Wiltshire
Redrock Consulting Ltd
Salary: £20000 - £25000 per annum + Excellent Benefits
Posted: 5 days ago
Tamworth, Staffordshire
Big Red Recruitment
Salary: £24050 per annum + excellent benefits
Posted: 5 days ago