The statistics below represent IT jobs advertised across the UK that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 6 May 2016 with a comparison to same period over 2 years.

3 months to
6 May 2016
Same period 2015 Same period 2014
First Line Support
Rank 439 437 458
Rank change year-on-year
-2 +21
Permanent jobs requiring a 1st Line Support 662 685 693
As % of all permanent IT jobs located in the UK 0.65% 0.62% 0.58%
As % of the Job Titles category 0.67% 0.64% 0.60%
Number of salaries quoted 600 604 614
Median salary £22,000 £21,500 £21,000
Median salary % change year-on-year
+2.32% +2.38%
90% offered a salary of more than £17,500 £18,000 £17,500
10% offered a salary of more than £29,000 £26,500 £27,500
UK excluding London median salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
98685 106608 115718
As % of all permanent IT jobs located in the UK 96.26% 96.48% 96.44%
Number of salaries quoted 82974 87064 93978
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £68,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support
Jobs Demand Trend

The demand trend of job ads that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support within the UK.

1st Line Support Salary Trend in the UK

1st Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support over the 3 months to 6 May 2016 within the UK.

1st Line Support Salary Histogram in the UK

1st Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 6 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -13 609 £22,000 +2.32% 53
London 0 202 £25,000 +4.16% 7
South East -23 185 £22,000 +4.76% 19
Surrey -7 57 £21,500 -1.14% 5
South West +25 50 £20,500 +7.89% 6
East of England +34 46 £20,500 -4.65% 8
Hampshire +6 38 £19,000 -1.29% 4
North West +18 34 £20,000 +2.56% 6
West Midlands -8 34 £20,500 +7.89% 3
City of London +50 32 £29,500 +22.27% 1
Yorkshire +8 30 £19,000 +2.70% 3
Berkshire -28 28 £23,000 +15.00% 1
Hertfordshire +21 23 £22,750 +8.33% 4
East Midlands +6 23 £20,000 - 1
Oxfordshire +9 17 £25,000 +13.63% 4
Farnborough -12 17 £20,500 -18.00%
Cornwall - 17 £17,000 - 2
Wales +7 16 £26,000 +44.44% 2
Kent -18 16 £22,500 +12.50% 2
Croydon +6 15 £22,000 +18.91%
Birmingham -3 15 £20,900 +0.72% 1
Manchester -2 14 £20,000 +9.58% 3
South Wales +7 13 £26,000 +44.44% 2
West Sussex -8 13 £22,000 +10.00% 2
Redruth - 13 £20,500 - 1
Cheshire +23 12 £21,250 +6.25%
Cambridgeshire +6 12 £20,500 - 1
Hoddesdon +5 12 £23,000 +15.00% 1
West Yorkshire -2 12 £21,000 +16.66% 2
Cardiff - 12 £26,000 - 1

1st Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 6 May 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support in the job title.

1 803 (62.06%) Windows
2 586 (45.29%) Active Directory
3 579 (44.74%) Microsoft
4 409 (31.61%) MS Office
5 369 (28.52%) Windows 7
6 345 (26.66%) MS Excel
7 264 (20.40%) ITIL
8 199 (15.38%) Windows Server
9 195 (15.07%) MS Exchange
10 184 (14.22%) Windows XP
11 178 (13.76%) SLA
12 174 (13.45%) Windows 8
13 167 (12.91%) Citrix
14 143 (11.05%) Office 365
15 141 (10.90%) VMware
16 140 (10.82%) Finance
17 114 (8.81%) Microsoft Certification
18 113 (8.73%) Windows Server 2012
19 112 (8.66%) DNS
20 111 (8.58%) TCP/IP
21 107 (8.27%) Windows Server 2008
22 101 (7.81%) WAN
23 89 (6.88%) Service Management
23 89 (6.88%) Degree
24 88 (6.80%) SQL
25 86 (6.65%) Firewall
26 85 (6.57%) LAN
27 83 (6.41%) Cisco
27 83 (6.41%) Incident Management
28 80 (6.18%) VMware Infrastructure

1st Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 195 (15.07%) MS Exchange
2 68 (5.26%) Exchange Server 2010
3 48 (3.71%) Exchange Server 2013
4 44 (3.40%) Exchange Server 2007
5 39 (3.01%) Skype for Business
6 37 (2.86%) SharePoint
7 32 (2.47%) Exchange Server 2003
8 22 (1.70%) Blackberry Enterprise Server
9 8 (0.62%) IIS
10 7 (0.54%) Exchange Server 2000
11 6 (0.46%) IBM Notes
12 2 (0.15%) CMS
12 2 (0.15%) SharePoint 2013
13 1 (0.077%) Confluence
Applications
1 409 (31.61%) MS Office
2 345 (26.66%) MS Excel
3 27 (2.09%) MS Visio
4 25 (1.93%) MS PowerPoint
5 4 (0.31%) Adobe Creative Suite
6 3 (0.23%) Photoshop
6 3 (0.23%) Spreadsheet
7 2 (0.15%) MS Project
8 1 (0.077%) AutoCAD
Business Applications
1 18 (1.39%) Dynamics CRM
2 5 (0.39%) Payment Gateway
3 4 (0.31%) thinkFolio
4 2 (0.15%) Dynamics AX
4 2 (0.15%) Dynamics NAV
5 1 (0.077%) Eagle PACE
5 1 (0.077%) Remedy ITSM
5 1 (0.077%) SAP Oil and Gas
Cloud Services
1 143 (11.05%) Office 365
2 13 (1.00%) Microsoft Azure
3 6 (0.46%) Cloud Computing
4 4 (0.31%) Google Apps
5 3 (0.23%) Dropbox
5 3 (0.23%) Mimecast
5 3 (0.23%) SaaS
6 1 (0.077%) Amazon AWS
6 1 (0.077%) IaaS
Communications & Networking
1 112 (8.66%) DNS
2 111 (8.58%) TCP/IP
3 101 (7.81%) WAN
4 86 (6.65%) Firewall
5 85 (6.57%) LAN
6 76 (5.87%) DHCP
7 75 (5.80%) VPN
8 57 (4.40%) Internet
9 51 (3.94%) VoIP
10 21 (1.62%) IP Telephony
11 20 (1.55%) Wireless
12 16 (1.24%) PBX
13 15 (1.16%) SAN
14 14 (1.08%) ADSL
15 13 (1.00%) Extranet
15 13 (1.00%) Skype
15 13 (1.00%) Unified Communications
16 12 (0.93%) SSL
17 10 (0.77%) WebEx
18 8 (0.62%) Remote Desktop
Database & Business Intelligence
1 45 (3.48%) SQL Server
2 11 (0.85%) SQL Server 2008
2 11 (0.85%) SQL Server 2012
3 7 (0.54%) MS Access
3 7 (0.54%) MySQL
4 4 (0.31%) SQL Server 2000
5 3 (0.23%) SQL Server 2005
6 2 (0.15%) Crystal Reports
6 2 (0.15%) SQL Server 2014
6 2 (0.15%) SQL Server Reporting Services
7 1 (0.077%) BusinessObjects
7 1 (0.077%) Relational Database
7 1 (0.077%) SQL Server Integration Services
Development Applications
1 8 (0.62%) JIRA
2 2 (0.15%) SQL Server Management Studio (SSMS)
3 1 (0.077%) Visual Studio
General
1 140 (10.82%) Finance
2 58 (4.48%) Telecoms
3 50 (3.86%) Law
4 33 (2.55%) Legal
5 24 (1.85%) Retail
6 13 (1.00%) German Language
7 12 (0.93%) Banking
8 11 (0.85%) Games
9 9 (0.70%) Manufacturing
10 8 (0.62%) French Language
11 7 (0.54%) Back Office
11 7 (0.54%) Marketing
12 6 (0.46%) Front Office
13 4 (0.31%) Investment Banking
13 4 (0.31%) Pharmaceutical
14 3 (0.23%) Advertising
14 3 (0.23%) Automotive
14 3 (0.23%) Electronics
14 3 (0.23%) Publishing
15 2 (0.15%) Financial Institution
Libraries, Frameworks & Software Standards
1 14 (1.08%) HTML
2 10 (0.77%) .NET
2 10 (0.77%) FIX Protocol
3 8 (0.62%) XML
4 6 (0.46%) CSS
5 3 (0.23%) Silverlight
5 3 (0.23%) XMPP
6 2 (0.15%) JSON
7 1 (0.077%) COM
7 1 (0.077%) HTML5
Miscellaneous
1 77 (5.95%) Blackberry
2 45 (3.48%) Analytical Skills
3 37 (2.86%) iPhone
4 35 (2.70%) Computer Science
5 28 (2.16%) Management Information System
6 26 (2.01%) Driving Licence
7 19 (1.47%) iPad
8 16 (1.24%) EPoS
9 14 (1.08%) Data Protection Act
10 11 (0.85%) Fintech
10 11 (0.85%) Video Conferencing
11 9 (0.70%) Economics
12 8 (0.62%) Data Centre
12 8 (0.62%) Mathematics
12 8 (0.62%) RSA SecurID
12 8 (0.62%) Smartphone
13 3 (0.23%) Fat Client
13 3 (0.23%) Mainframe
13 3 (0.23%) Replication
13 3 (0.23%) Thin Client
Operating Systems
1 803 (62.06%) Windows
2 369 (28.52%) Windows 7
3 199 (15.38%) Windows Server
4 184 (14.22%) Windows XP
5 174 (13.45%) Windows 8
6 113 (8.73%) Windows Server 2012
7 107 (8.27%) Windows Server 2008
8 72 (5.56%) Android
9 63 (4.87%) Windows Server 2003
10 58 (4.48%) Linux
11 57 (4.40%) Windows 10
12 51 (3.94%) Apple iOS
13 36 (2.78%) Mac OS X
14 21 (1.62%) Windows Vista
15 18 (1.39%) Unix
16 14 (1.08%) Mac OS
17 9 (0.70%) Windows 2000 Server
18 7 (0.54%) AIX
19 4 (0.31%) Windows Mobile
20 2 (0.15%) Windows 2000
Processes & Methodologies
1 264 (20.40%) ITIL
2 89 (6.88%) Service Management
3 83 (6.41%) Incident Management
4 49 (3.79%) CRM
5 38 (2.94%) Service Delivery
6 37 (2.86%) Problem Management
7 31 (2.40%) Time Management
8 30 (2.32%) Change Management
9 29 (2.24%) Coaching
9 29 (2.24%) Data Protection
10 27 (2.09%) ITSM
11 25 (1.93%) Patch Management
12 24 (1.85%) Logistics
13 20 (1.55%) Document Management
14 19 (1.47%) E-Commerce
15 18 (1.39%) Mobile Device Management
15 18 (1.39%) Network Monitoring
16 17 (1.31%) Disaster Recovery
17 16 (1.24%) Business Continuity
18 15 (1.16%) Continuous Improvement
Programming Languages
1 88 (6.80%) SQL
2 25 (1.93%) C
3 10 (0.77%) C#
3 10 (0.77%) Java
4 9 (0.70%) JavaScript
5 6 (0.46%) VB
6 4 (0.31%) PHP
7 3 (0.23%) T-SQL
7 3 (0.23%) VBA
8 2 (0.15%) PowerShell
9 1 (0.077%) Shell Script
9 1 (0.077%) VB.NET
Qualifications
1 114 (8.81%) Microsoft Certification
2 89 (6.88%) Degree
3 57 (4.40%) MCP
4 54 (4.17%) Cisco Certification
5 50 (3.86%) CCNA
5 50 (3.86%) MCSE
6 46 (3.55%) ITIL Certification
7 38 (2.94%) Security Cleared
8 36 (2.78%) A+ Certification
9 32 (2.47%) SC Cleared
10 31 (2.40%) MCSA
11 29 (2.24%) Network+ Certification
12 25 (1.93%) MCDST
12 25 (1.93%) MCITP
13 19 (1.47%) ITIL Foundation Certificate
14 13 (1.00%) MCTS
15 10 (0.77%) HNC
15 10 (0.77%) HND
16 8 (0.62%) ACTC
17 5 (0.39%) Postgraduate
Quality Assurance & Compliance
1 178 (13.76%) SLA
2 9 (0.70%) ISO/IEC 27001
3 2 (0.15%) Data Quality
4 1 (0.077%) DICOM
4 1 (0.077%) QA
System Software
1 586 (45.29%) Active Directory
2 80 (6.18%) VMware Infrastructure
3 49 (3.79%) Hyper-V
4 28 (2.16%) XenApp
5 14 (1.08%) Terminal Server
6 8 (0.62%) XenDesktop
7 5 (0.39%) Terminal Services
8 4 (0.31%) VMware ESX
9 3 (0.23%) VMware ESXi
10 2 (0.15%) vSphere
11 1 (0.077%) VMware Server
11 1 (0.077%) XenServer
Systems Management
1 22 (1.70%) SCCM
2 15 (1.16%) Backup Exec
3 8 (0.62%) Microsoft Data Protection Manager
3 8 (0.62%) SCOM
4 7 (0.54%) Tivoli
5 6 (0.46%) DameWare
5 6 (0.46%) HP Data Protector
5 6 (0.46%) Tivoli Storage Manager
6 5 (0.39%) Nagios
7 4 (0.31%) Norton AntiVirus
8 3 (0.23%) SCSM
8 3 (0.23%) SCVMM
9 2 (0.15%) Cisco CUCM
9 2 (0.15%) Perfmon
9 2 (0.15%) WSUS
10 1 (0.077%) ServiceCenter
Vendors
1 579 (44.74%) Microsoft
2 167 (12.91%) Citrix
3 141 (10.90%) VMware
4 83 (6.41%) Cisco
5 64 (4.95%) Apple
6 45 (3.48%) HP
7 38 (2.94%) Avaya
8 31 (2.40%) iManage
9 24 (1.85%) Dell
10 22 (1.70%) Remedy
11 19 (1.47%) WatchGuard
12 17 (1.31%) Symantec
13 14 (1.08%) ServiceNow
14 13 (1.00%) Adobe
14 13 (1.00%) Sophos
15 11 (0.85%) Bloomberg
15 11 (0.85%) SonicWALL
16 10 (0.77%) AppSense
16 10 (0.77%) Juniper
17 9 (0.70%) Mitel
Oxford, Oxfordshire
HAYS INFORMATION TECHNOLOGY
Salary: £19000.00 - £24000 per annum + Benefits & Training
Posted: 19 hours ago
Milton Keynes, Buckinghamshire
Lorien Resourcing
Salary: £18000 - £22000 per annum
Posted: 19 hours ago
Cardiff, South Glamorgan
Networking People
Salary: £25000 - £28000 per annum + Benefits
Posted: 20 hours ago
Guildford, Surrey
Spectrum IT Recruitment (South) Ltd
Salary: £16000 - £20000 per annum + training & benefits
Posted: 21 hours ago
Brentford, Middlesex
Vadis People
Salary: £20,000-25,000 pa depending on experience
Posted: 23 hours ago
City, London
Ashdown IT
Salary: £27000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 23 hours ago
Horsham, West Sussex
Lorien Resourcing
Salary: £18000 - £22000 per annum + Shift Allowance
Posted: Yesterday
Fareham, Hampshire
Global Technology Solutions Ltd
Salary: £17000 - £21000 per annum
Posted: Yesterday
Plymouth
Computer Futures
Salary: £22000 - £24000 per annum + competitive
Posted: Yesterday
Cornwall
Computer Futures
Salary: £22000 - £24000 per annum + competitive
Posted: Yesterday
Bedfordshire
Global Technology Solutions Ltd
Salary: £17000 - £19000 per annum
Posted: Yesterday
Telford, Shropshire
Searchability
Salary: £15000 - £18000 per annum
Posted: Yesterday
Bellshill, Lanarkshire
Colossus Associates
Salary: £18000 per annum, Benefits 0
Posted: Yesterday
Whitstable, Kent
Circle Recruitment
Salary: £19000 - £21000 per annum + Pension, Healthcare, 23 days
Posted: Yesterday
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £25,000 per annum + Excellent Company Benefits + Train
Posted: Yesterday
Birmingham, West Midlands (County)
Circle Recruitment
Salary: £12000 - £14000 per annum + Excellent Benefits
Posted: Yesterday
Newark, Nottinghamshire
Computer People
Salary: £17000.00 - £20000.00 per annum
Posted: 2 days ago
Camberley, Surrey
Peopleworks
Salary: From £25,000 to £27,000 per annum £25,000 to £27,000 Negotiable + G'Te
Posted: 2 days ago
Preston, Lancashire
Senitor Associates
Salary: £18000 - £20000 per annum + fast progression opportunities
Posted: 2 days ago
Hoddesdon, Hertfordshire
Hydrogen Group
Posted: 2 days ago
Manchester, Lancashire
Premier IT
Salary: £80 - £120 per annum
Posted: 2 days ago
London
Etech Partners
Salary: To £25K + Outstanding Bens
Posted: 2 days ago
Manchester, Lancashire
The Nucleus Group
Posted: 2 days ago
Bridgend, Mid Glamorgan
Jonothan Bosworth
Salary: £16000 - £20000 Per Annum
Posted: 2 days ago
York, North Yorkshire
Senitor Associates
Salary: £25000 per annum
Posted: 2 days ago
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £16000 - £20000 per annum + pension, BUPA
Posted: 3 days ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 3 days ago
Hatfield, Hertfordshire
Understanding Recruitment
Salary: £18000 - £24000 per annum + Bens + 5K shift
Posted: 4 days ago
Redruth, Cornwall
Global Technology Solutions Ltd
Salary: £20000 per annum
Posted: 6 days ago
Watford, Hertfordshire
Talent International
Salary: £18000 - £22000 per annum
Posted: 6 days ago
Bedford, Bedfordshire
Complete Tech Limited
Salary: Up to £25,000 per annum + Bonus + Benefits
Posted: 6 days ago
Kent
Comtecs
Salary: £14000 - £15000 Per Annum +Benefits
Posted: 6 days ago
Basingstoke
Capita Resourcing Ltd
Salary: £18000 - £20000 per annum + benefits
Posted: 7 days ago
Letchworth Garden City, Hertfordshire
Atos
Salary: excellent benefits
Posted: 7 days ago
Tamworth, Staffordshire
euro car parts
Salary: From £20,000 to £22,000 per annum
Posted: 8 days ago
Berkshire
Hays Specialist Recruitment
Salary: £18000.00 - £19000 per annum + Benefits and Training
Posted: 16 days ago
Uxbridge
Ampersand Consulting
Salary: £25000 - £30000 per annum + Benefits
Posted: 17 days ago
Surrey
Hays London City Cheapside
Salary: £20000.00 - £23000.00 per annum
Posted: 17 days ago
Stockport
Adria Solutions Ltd
Salary: £20000 - £28000 per annum + Benefits
Posted: 21 days ago
Southampton
Spectrum IT
Salary: £18000 - £19000 per annum
Posted: 22 days ago