The statistics below represent IT jobs advertised across the UK that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 June 2016 with a comparison to same period over 2 years.

3 months to
26 Jun 2016
Same period 2015 Same period 2014
First Line Support
Rank 419 472 458
Rank change year-on-year
+53 -14
Permanent jobs requiring a 1st Line Support 663 610 685
As % of all permanent IT jobs located in the UK 0.68% 0.55% 0.57%
As % of the Job Titles category 0.71% 0.57% 0.59%
Number of salaries quoted 600 545 640
Median salary £22,000 £21,000 £21,500
Median salary % change year-on-year
+4.76% -2.32%
90% offered a salary of more than £18,000 £17,500 £17,500
10% offered a salary of more than £30,000 £27,000 £26,500
UK excluding London median salary £20,000 £20,000 £20,500
% change year-on-year
- -2.43%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
93561 106940 116399
As % of all permanent IT jobs located in the UK 96.39% 96.49% 96.49%
Number of salaries quoted 78889 88177 95218
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support
Jobs Demand Trend

The demand trend of job ads that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support within the UK.

1st Line Support Salary Trend in the UK

1st Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support over the 3 months to 26 June 2016 within the UK.

1st Line Support Salary Histogram in the UK

1st Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 26 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +40 611 £22,000 +4.76% 61
London +89 221 £24,000 +4.34% 13
South East -25 162 £20,500 - 15
East of England +45 52 £21,000 -2.32% 7
West Midlands -18 44 £20,000 +5.26% 4
Yorkshire +49 41 £18,000 -7.69% 5
Hampshire -4 39 £19,000 -11.62% 4
Surrey +24 37 £22,500 +9.75% 2
South West +19 32 £20,500 +3.79% 3
East Midlands +7 29 £20,000 +5.26% 3
North West +16 28 £19,000 - 11
Hertfordshire +32 27 £21,500 -1.14% 3
City of London +51 25 £32,500 +38.29% 4
Berkshire -9 20 £22,500 +2.27% 3
West Sussex -1 19 £22,000 +14.28% 2
Wales +9 18 £26,000 +4.00%
Birmingham +8 18 £21,000 - 1
Oxfordshire +2 18 £22,000 - 2
Manchester +11 17 £19,250 -3.75% 4
Croydon +7 17 £22,000 +18.91%
West Yorkshire +18 15 £18,000 -12.95% 1
South Wales +13 15 £26,000 -5.45%
North Yorkshire +27 13 £18,000 +5.88% 1
Cardiff +12 13 £26,250 -
Kent -1 12 £22,250 +17.10% 1
Essex +12 11 £22,500 -3.22% 1
Southampton -10 11 £18,000 +2.85% 1
Cornwall - 11 £20,500 -
Nottinghamshire +17 10 £20,000 -28.57%
Leeds +17 10 £19,000 -5.00% 1

1st Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 26 June 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support in the job title.

1 828 (61.93%) Windows
2 603 (45.10%) Active Directory
3 577 (43.16%) Microsoft
4 430 (32.16%) MS Office
5 388 (29.02%) Windows 7
6 367 (27.45%) MS Excel
7 295 (22.06%) ITIL
8 203 (15.18%) MS Exchange
9 176 (13.16%) Windows Server
10 173 (12.94%) Windows 8
11 170 (12.72%) SLA
12 163 (12.19%) Windows XP
13 160 (11.97%) VMware
14 152 (11.37%) Citrix
15 122 (9.12%) Finance
16 121 (9.05%) Office 365
17 120 (8.98%) TCP/IP
18 118 (8.83%) DNS
18 118 (8.83%) Windows Server 2008
19 115 (8.60%) Windows Server 2012
20 110 (8.23%) WAN
21 109 (8.15%) Microsoft Certification
22 104 (7.78%) LAN
23 103 (7.70%) Degree
24 100 (7.48%) Firewall
25 99 (7.40%) SQL
25 99 (7.40%) Cisco
26 93 (6.96%) VMware Infrastructure
27 91 (6.81%) DHCP
28 90 (6.73%) Incident Management

1st Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 203 (15.18%) MS Exchange
2 74 (5.53%) Exchange Server 2010
3 54 (4.04%) Exchange Server 2013
4 47 (3.52%) Exchange Server 2007
5 35 (2.62%) Skype for Business
6 32 (2.39%) SharePoint
7 23 (1.72%) Exchange Server 2003
8 20 (1.50%) Blackberry Enterprise Server
9 18 (1.35%) IIS
10 7 (0.52%) Exchange Server 2000
11 5 (0.37%) IBM Notes
12 2 (0.15%) Apache
12 2 (0.15%) CMS
12 2 (0.15%) SharePoint 2013
13 1 (0.075%) Confluence
Applications
1 430 (32.16%) MS Office
2 367 (27.45%) MS Excel
3 35 (2.62%) MS Visio
4 23 (1.72%) MS PowerPoint
5 4 (0.30%) Adobe Creative Suite
5 4 (0.30%) Photoshop
6 2 (0.15%) MS Project
6 2 (0.15%) Spreadsheet
7 1 (0.075%) AutoCAD
Business Applications
1 10 (0.75%) Dynamics CRM
2 5 (0.37%) Payment Gateway
3 4 (0.30%) thinkFolio
4 3 (0.22%) Dynamics AX
5 2 (0.15%) Remedy ITSM
5 2 (0.15%) SAP Oil and Gas
6 1 (0.075%) Dynamics NAV
6 1 (0.075%) Eagle PACE
Cloud Services
1 121 (9.05%) Office 365
2 14 (1.05%) Microsoft Azure
3 6 (0.45%) Cloud Computing
4 4 (0.30%) SaaS
5 3 (0.22%) Dropbox
5 3 (0.22%) Google Apps
5 3 (0.22%) Mimecast
6 2 (0.15%) Amazon AWS
7 1 (0.075%) Google Drive
7 1 (0.075%) IaaS
Communications & Networking
1 120 (8.98%) TCP/IP
2 118 (8.83%) DNS
3 110 (8.23%) WAN
4 104 (7.78%) LAN
5 100 (7.48%) Firewall
6 91 (6.81%) DHCP
7 77 (5.76%) VPN
8 60 (4.49%) VoIP
9 50 (3.74%) Internet
10 24 (1.80%) IP Telephony
10 24 (1.80%) SAN
11 22 (1.65%) Wireless
12 20 (1.50%) ADSL
13 18 (1.35%) PBX
14 14 (1.05%) Skype
14 14 (1.05%) WebEx
15 11 (0.82%) Unified Communications
16 10 (0.75%) Extranet
16 10 (0.75%) SSL
17 7 (0.52%) Remote Desktop
Database & Business Intelligence
1 56 (4.19%) SQL Server
2 16 (1.20%) SQL Server 2008
3 14 (1.05%) SQL Server 2012
4 9 (0.67%) SQL Server 2000
4 9 (0.67%) SQL Server 2005
5 7 (0.52%) MS Access
6 5 (0.37%) MySQL
7 4 (0.30%) Oracle Database
8 3 (0.22%) Relational Database
8 3 (0.22%) SQL Server 2014
9 2 (0.15%) Crystal Reports
9 2 (0.15%) SQL Server Reporting Services
10 1 (0.075%) BusinessObjects
10 1 (0.075%) Oracle Database 12c
10 1 (0.075%) RDBMS
10 1 (0.075%) SQL Server Integration Services
Development Applications
1 4 (0.30%) JIRA
2 1 (0.075%) Visual Studio
General
1 122 (9.12%) Finance
2 78 (5.83%) Telecoms
3 46 (3.44%) Law
4 33 (2.47%) Legal
5 21 (1.57%) Retail
6 17 (1.27%) German Language
7 16 (1.20%) Banking
8 11 (0.82%) French Language
8 11 (0.82%) Manufacturing
9 9 (0.67%) Back Office
10 8 (0.60%) Marketing
11 7 (0.52%) Front Office
11 7 (0.52%) Games
12 4 (0.30%) Advertising
13 3 (0.22%) Automotive
13 3 (0.22%) Electronics
13 3 (0.22%) Pharmaceutical
14 2 (0.15%) Dutch Language
14 2 (0.15%) Financial Institution
14 2 (0.15%) Publishing
Libraries, Frameworks & Software Standards
1 20 (1.50%) HTML
2 12 (0.90%) .NET
3 11 (0.82%) XML
4 10 (0.75%) FIX Protocol
5 8 (0.60%) CSS
6 5 (0.37%) ASP.NET
7 4 (0.30%) HTML5
7 4 (0.30%) XMPP
8 3 (0.22%) Durandal
8 3 (0.22%) KnockoutJS
8 3 (0.22%) Web Services
9 2 (0.15%) JSON
9 2 (0.15%) Silverlight
9 2 (0.15%) XSL
10 1 (0.075%) COM
Miscellaneous
1 66 (4.94%) Blackberry
2 54 (4.04%) Analytical Skills
3 39 (2.92%) iPhone
4 37 (2.77%) Computer Science
5 35 (2.62%) Smartphone
6 29 (2.17%) Driving Licence
7 19 (1.42%) Management Information System
8 16 (1.20%) Video Conferencing
9 15 (1.12%) Data Protection Act
9 15 (1.12%) iPad
10 14 (1.05%) Mathematics
11 11 (0.82%) Fintech
12 9 (0.67%) EPoS
12 9 (0.67%) Replication
13 8 (0.60%) Data Centre
13 8 (0.60%) RSA SecurID
14 6 (0.45%) Fat Client
14 6 (0.45%) Thin Client
15 5 (0.37%) Clustering
15 5 (0.37%) Mobile Computing
Operating Systems
1 828 (61.93%) Windows
2 388 (29.02%) Windows 7
3 176 (13.16%) Windows Server
4 173 (12.94%) Windows 8
5 163 (12.19%) Windows XP
6 118 (8.83%) Windows Server 2008
7 115 (8.60%) Windows Server 2012
8 80 (5.98%) Windows 10
9 66 (4.94%) Android
10 63 (4.71%) Windows Server 2003
11 62 (4.64%) Linux
12 42 (3.14%) Apple iOS
13 38 (2.84%) Mac OS X
14 23 (1.72%) Windows Vista
15 17 (1.27%) Unix
16 13 (0.97%) Mac OS
17 10 (0.75%) AIX
17 10 (0.75%) Windows 2000 Server
17 10 (0.75%) Windows Mobile
18 3 (0.22%) Windows NT
Processes & Methodologies
1 295 (22.06%) ITIL
2 90 (6.73%) Incident Management
3 77 (5.76%) Service Management
4 48 (3.59%) Service Delivery
5 43 (3.22%) Problem Management
6 38 (2.84%) Change Management
7 34 (2.54%) CRM
7 34 (2.54%) Time Management
8 33 (2.47%) Patch Management
9 32 (2.39%) Coaching
10 31 (2.32%) Data Protection
11 29 (2.17%) Mobile Device Management
12 28 (2.09%) Continuous Improvement
13 26 (1.94%) Logistics
14 23 (1.72%) Network Monitoring
15 20 (1.50%) ITSM
16 18 (1.35%) Disaster Recovery
17 17 (1.27%) Change Control
17 17 (1.27%) E-Commerce
18 16 (1.20%) Document Management
Programming Languages
1 99 (7.40%) SQL
2 28 (2.09%) C
3 17 (1.27%) C#
4 13 (0.97%) JavaScript
5 12 (0.90%) VB
6 9 (0.67%) Java
7 5 (0.37%) PHP
8 2 (0.15%) PowerShell
9 1 (0.075%) PL/SQL
9 1 (0.075%) Shell Script
9 1 (0.075%) T-SQL
9 1 (0.075%) VBA
Qualifications
1 109 (8.15%) Microsoft Certification
2 103 (7.70%) Degree
3 64 (4.79%) MCP
4 62 (4.64%) Cisco Certification
5 57 (4.26%) CCNA
6 56 (4.19%) ITIL Certification
7 55 (4.11%) MCSE
8 39 (2.92%) A+ Certification
8 39 (2.92%) Security Cleared
9 37 (2.77%) Network+ Certification
10 36 (2.69%) SC Cleared
11 32 (2.39%) MCSA
12 30 (2.24%) MCITP
13 23 (1.72%) ITIL Foundation Certificate
14 21 (1.57%) MCDST
15 8 (0.60%) HND
16 7 (0.52%) CCENT
17 6 (0.45%) DBS Check
17 6 (0.45%) MCTS
18 5 (0.37%) DV Cleared
Quality Assurance & Compliance
1 170 (12.72%) SLA
2 4 (0.30%) Data Quality
3 2 (0.15%) ISO/IEC 27001
System Software
1 603 (45.10%) Active Directory
2 93 (6.96%) VMware Infrastructure
3 50 (3.74%) Hyper-V
4 28 (2.09%) XenApp
5 14 (1.05%) Terminal Server
6 10 (0.75%) XenDesktop
7 6 (0.45%) VMware ESXi
8 5 (0.37%) Terminal Services
9 4 (0.30%) Virtual Machines
9 4 (0.30%) VMware ESX
10 3 (0.22%) Virtual Servers
10 3 (0.22%) vSphere
11 2 (0.15%) Virtual Desktop
12 1 (0.075%) ISA Server
12 1 (0.075%) Microsoft App-V
12 1 (0.075%) Microsoft Virtual Server
12 1 (0.075%) VMware Server
12 1 (0.075%) XenServer
Systems Management
1 25 (1.87%) SCCM
2 16 (1.20%) Backup Exec
3 13 (0.97%) Tivoli
3 13 (0.97%) Tivoli Storage Manager
4 10 (0.75%) DameWare
4 10 (0.75%) HP Data Protector
5 7 (0.52%) Perfmon
6 6 (0.45%) Nagios
7 5 (0.37%) WSUS
8 4 (0.30%) Norton AntiVirus
9 3 (0.22%) SCSM
9 3 (0.22%) SCVMM
10 2 (0.15%) Cisco CUCM
10 2 (0.15%) Failover Clustering
10 2 (0.15%) Microsoft Data Protection Manager
10 2 (0.15%) SCOM
10 2 (0.15%) ServiceCenter
11 1 (0.075%) FortiGate
11 1 (0.075%) MAILsweeper
Vendors
1 577 (43.16%) Microsoft
2 160 (11.97%) VMware
3 152 (11.37%) Citrix
4 99 (7.40%) Cisco
5 76 (5.68%) Apple
6 53 (3.96%) HP
7 42 (3.14%) iManage
8 28 (2.09%) Sophos
9 26 (1.94%) Avaya
10 20 (1.50%) Dell
10 20 (1.50%) WatchGuard
11 18 (1.35%) Symantec
12 17 (1.27%) Remedy
13 15 (1.12%) ServiceNow
14 14 (1.05%) Mitel
15 13 (0.97%) Oracle
15 13 (0.97%) SolarWinds
16 12 (0.90%) Adobe
17 11 (0.82%) Bloomberg
18 10 (0.75%) Juniper
Hull, North Humberside
The Bridge Ltd
Salary: Up to £18,000 per annum
Posted: 3 days ago
London
Etech Partners
Salary: Up to £21,000 per annum + Benefits
Posted: Yesterday
Chigwell, Essex
ARC IT Recruitment Ltd
Salary: £24,000 + Bonus and Benefits
Posted: Yesterday
City, London
Global Technology Solutions Ltd
Salary: £22000 - £23000 per annum + ben
Posted: 2 days ago
Harrogate, North Yorkshire
Senitor Associates
Salary: £18000 per annum
Posted: 2 days ago
Sheffield, South Yorkshire
Senitor Associates
Salary: £18000 per annum
Posted: 2 days ago
Basingstoke, Hampshire
Talent International
Salary: £19000 - £24000 per annum
Posted: 2 days ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £16000 per annum
Posted: 2 days ago
Macclesfield, Cheshire
Oscar
Salary: £18000 - £21000 per annum + Benefits
Posted: 2 days ago
Bristol, Avon
Colston Consulting
Salary: £25000 per annum
Posted: 3 days ago
Horsham, West Sussex
Lorien Resourcing
Salary: £18000 - £22000 per annum + DPO + Excellent company benefits
Posted: 3 days ago
Bedfordshire
Global Technology Solutions Ltd
Salary: £17000 - £19000 per annum
Posted: 4 days ago
Kettering, Northamptonshire
Corriculo
Salary: Up to £18,000 per annum
Posted: 5 days ago
Gatwick, West Sussex
Senitor Associates
Salary: £22500 per annum
Posted: 2 days ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 6 days ago
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: 2 days ago
West Bromwich, West Midlands (County)
Latcom Ltd
Salary: From £22,000 to £23,000 per annum + Pension + Good Benefits
Posted: 5 days ago
South West London
Refreshing Recruitment
Salary: £23000 - £24000 per annum
Posted: 5 days ago
Royston, Hertfordshire
Evolution Recruitment Solutions
Salary: 20k-25k + benefits
Posted: 3 days ago
Tamworth, Staffordshire
Colossus Associates
Salary: £19000 per annum
Posted: 5 days ago
Rochester, Kent
Senitor Associates
Salary: £20000 per annum
Posted: 3 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £25,000 per annum 30 days holiday + excellent pension
Posted: 4 days ago
Birmingham, West Midlands (County)
Senitor Associates
Salary: £20000 - £190000 per annum + Great Benefits + Company
Posted: 3 days ago
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £16000 - £20000 per annum + pension, BUPA
Posted: 6 days ago
Bristol, Avon
Tria Recruitment
Salary: £18000 - £23000 per annum + Full Benefits
Posted: 4 days ago
London
Opilio Recruitment
Salary: £25k - 30k per year
Posted: 2 days ago
Camberley, Surrey
Peopleworks
Salary: From £25,000 to £27,000 per annum £25,000 to £27,000 Negotiable + G'Te
Posted: 4 days ago
Hull, North Humberside
Go IT Recruitment Ltd
Salary: From £18,000 to £21,000 per annum + 25 days holiday, BUPA, Life assura
Posted: 6 days ago
Northwich, Cheshire
Eames Consulting
Salary: £18000 - £20000 per annum + Benefits
Posted: 4 days ago
Rossendale, Lancashire
Oscar
Salary: £18000 - £21000 per annum + Training, Benefits
Posted: 5 days ago