The statistics below represent IT jobs advertised across the UK that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 May 2016 with a comparison to same period over 2 years.

3 months to
25 May 2016
Same period 2015 Same period 2014
First Line Support
Rank 425 445 450
Rank change year-on-year
+20 +5
Permanent jobs requiring a 1st Line Support 659 651 694
As % of all permanent IT jobs located in the UK 0.67% 0.61% 0.59%
As % of the Job Titles category 0.69% 0.63% 0.61%
Number of salaries quoted 591 570 627
Median salary £22,000 £21,500 £21,000
Median salary % change year-on-year
+2.32% +2.38%
90% offered a salary of more than £17,825 £17,500 £17,500
10% offered a salary of more than £29,000 £26,500 £26,500
UK excluding London median salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94959 103109 113376
As % of all permanent IT jobs located in the UK 96.26% 96.47% 96.51%
Number of salaries quoted 79822 84547 92802
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support
Jobs Demand Trend

The demand trend of job ads that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support within the UK.

1st Line Support Salary Trend in the UK

1st Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support over the 3 months to 25 May 2016 within the UK.

1st Line Support Salary Histogram in the UK

1st Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 25 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +6 610 £22,000 +2.32% 68
London +23 217 £24,000 +4.34% 19
South East -26 181 £21,500 - 14
Surrey +6 54 £20,000 -8.04% 4
East of England +40 50 £21,000 - 8
Hampshire +16 42 £19,000 -11.62% 4
South West +24 37 £20,500 +5.80% 8
West Midlands -18 37 £20,500 +7.89% 5
Yorkshire +17 34 £18,000 -2.70% 5
City of London +41 33 £32,500 +35.41% 3
North West +6 29 £20,000 +5.26% 6
Hertfordshire +27 28 £22,000 +4.76% 4
Berkshire -12 24 £23,000 +11.48% 1
East Midlands +4 22 £20,000 +4.57% 3
Oxfordshire -2 18 £25,000 +13.63% 3
Croydon +3 17 £22,000 +18.91% 1
Farnborough -3 17 £20,500 -18.00%
Wales +4 16 £26,000 +33.33% 2
Kent -10 16 £22,500 +18.42%
Cornwall - 16 £18,750 - 1
South Wales +6 15 £26,250 +14.13% 2
West Yorkshire +2 15 £20,250 +12.50% 3
Manchester +7 14 £19,500 +6.84% 2
Birmingham +6 14 £21,000 -6.66% 1
Cardiff +16 13 £26,500 +0.95% 1
West Sussex -9 12 £22,000 +10.00% 1
Guildford -7 11 £20,000 -13.04% 1
Redruth - 11 £20,500 -
Bristol +17 10 £22,000 -7.36% 2
Reading +2 10 £22,500 +9.05% 1

1st Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 25 May 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support in the job title.

1 815 (62.07%) Windows
2 607 (46.23%) Active Directory
3 584 (44.48%) Microsoft
4 418 (31.84%) MS Office
5 384 (29.25%) Windows 7
6 363 (27.65%) MS Excel
7 273 (20.79%) ITIL
8 201 (15.31%) MS Exchange
9 188 (14.32%) Windows Server
10 180 (13.71%) Windows 8
11 177 (13.48%) Windows XP
12 171 (13.02%) SLA
13 159 (12.11%) Citrix
14 144 (10.97%) VMware
15 140 (10.66%) Office 365
16 138 (10.51%) Finance
17 118 (8.99%) DNS
18 117 (8.91%) Microsoft Certification
19 115 (8.76%) TCP/IP
20 111 (8.45%) Windows Server 2012
21 108 (8.23%) Windows Server 2008
22 107 (8.15%) WAN
23 99 (7.54%) Degree
24 94 (7.16%) SQL
25 91 (6.93%) LAN
25 91 (6.93%) Cisco
26 89 (6.78%) Firewall
27 84 (6.40%) DHCP
28 83 (6.32%) VMware Infrastructure
29 82 (6.25%) Incident Management

1st Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 201 (15.31%) MS Exchange
2 71 (5.41%) Exchange Server 2010
3 53 (4.04%) Exchange Server 2013
4 47 (3.58%) Exchange Server 2007
5 38 (2.89%) Skype for Business
6 35 (2.67%) SharePoint
7 30 (2.28%) Exchange Server 2003
8 21 (1.60%) Blackberry Enterprise Server
9 12 (0.91%) IIS
10 7 (0.53%) Exchange Server 2000
11 6 (0.46%) IBM Notes
12 2 (0.15%) CMS
12 2 (0.15%) SharePoint 2013
13 1 (0.076%) Apache
13 1 (0.076%) Confluence
Applications
1 418 (31.84%) MS Office
2 363 (27.65%) MS Excel
3 32 (2.44%) MS Visio
4 24 (1.83%) MS PowerPoint
5 4 (0.30%) Adobe Creative Suite
5 4 (0.30%) Photoshop
6 3 (0.23%) Spreadsheet
7 2 (0.15%) MS Project
8 1 (0.076%) AutoCAD
Business Applications
1 16 (1.22%) Dynamics CRM
2 5 (0.38%) Payment Gateway
3 4 (0.30%) thinkFolio
4 3 (0.23%) Dynamics AX
5 2 (0.15%) Remedy ITSM
6 1 (0.076%) Dynamics NAV
6 1 (0.076%) Eagle PACE
6 1 (0.076%) SAP Oil and Gas
Cloud Services
1 140 (10.66%) Office 365
2 14 (1.07%) Microsoft Azure
3 6 (0.46%) Cloud Computing
4 3 (0.23%) Dropbox
4 3 (0.23%) Mimecast
4 3 (0.23%) SaaS
5 2 (0.15%) Google Apps
6 1 (0.076%) Amazon AWS
6 1 (0.076%) IaaS
Communications & Networking
1 118 (8.99%) DNS
2 115 (8.76%) TCP/IP
3 107 (8.15%) WAN
4 91 (6.93%) LAN
5 89 (6.78%) Firewall
6 84 (6.40%) DHCP
7 77 (5.86%) VPN
8 58 (4.42%) VoIP
9 55 (4.19%) Internet
10 22 (1.68%) IP Telephony
11 19 (1.45%) Wireless
12 17 (1.29%) PBX
12 17 (1.29%) SAN
13 16 (1.22%) ADSL
14 14 (1.07%) Skype
15 13 (0.99%) Extranet
16 12 (0.91%) SSL
17 11 (0.84%) Unified Communications
17 11 (0.84%) WebEx
18 7 (0.53%) Remote Desktop
Database & Business Intelligence
1 48 (3.66%) SQL Server
2 13 (0.99%) SQL Server 2008
2 13 (0.99%) SQL Server 2012
3 7 (0.53%) MS Access
3 7 (0.53%) MySQL
4 6 (0.46%) SQL Server 2000
5 5 (0.38%) SQL Server 2005
6 2 (0.15%) Crystal Reports
6 2 (0.15%) SQL Server 2014
6 2 (0.15%) SQL Server Reporting Services
7 1 (0.076%) BusinessObjects
7 1 (0.076%) Oracle Database
7 1 (0.076%) Relational Database
7 1 (0.076%) SQL Server Integration Services
Development Applications
1 6 (0.46%) JIRA
2 2 (0.15%) SQL Server Management Studio (SSMS)
3 1 (0.076%) Visual Studio
General
1 138 (10.51%) Finance
2 66 (5.03%) Telecoms
3 45 (3.43%) Law
4 33 (2.51%) Legal
5 24 (1.83%) Retail
6 13 (0.99%) German Language
7 12 (0.91%) Banking
8 10 (0.76%) Manufacturing
9 9 (0.69%) Back Office
9 9 (0.69%) Games
10 8 (0.61%) French Language
10 8 (0.61%) Marketing
11 7 (0.53%) Front Office
12 4 (0.30%) Pharmaceutical
13 3 (0.23%) Advertising
13 3 (0.23%) Electronics
13 3 (0.23%) Financial Institution
13 3 (0.23%) Publishing
14 1 (0.076%) Automotive
14 1 (0.076%) Military
Libraries, Frameworks & Software Standards
1 17 (1.29%) HTML
2 13 (0.99%) .NET
3 10 (0.76%) FIX Protocol
3 10 (0.76%) XML
4 7 (0.53%) CSS
5 4 (0.30%) ASP.NET
6 3 (0.23%) HTML5
6 3 (0.23%) Silverlight
6 3 (0.23%) XMPP
7 2 (0.15%) Durandal
7 2 (0.15%) JSON
7 2 (0.15%) KnockoutJS
7 2 (0.15%) Web Services
7 2 (0.15%) XSL
Miscellaneous
1 70 (5.33%) Blackberry
2 45 (3.43%) Analytical Skills
3 40 (3.05%) iPhone
4 38 (2.89%) Computer Science
5 34 (2.59%) Smartphone
6 29 (2.21%) Driving Licence
7 21 (1.60%) Management Information System
8 18 (1.37%) iPad
9 15 (1.14%) Data Protection Act
10 14 (1.07%) EPoS
11 13 (0.99%) Mathematics
12 11 (0.84%) Fintech
13 9 (0.69%) Video Conferencing
14 8 (0.61%) RSA SecurID
15 6 (0.46%) Data Centre
15 6 (0.46%) Economics
15 6 (0.46%) Fat Client
15 6 (0.46%) Thin Client
16 5 (0.38%) Replication
17 4 (0.30%) Mainframe
Operating Systems
1 815 (62.07%) Windows
2 384 (29.25%) Windows 7
3 188 (14.32%) Windows Server
4 180 (13.71%) Windows 8
5 177 (13.48%) Windows XP
6 111 (8.45%) Windows Server 2012
7 108 (8.23%) Windows Server 2008
8 73 (5.56%) Android
9 67 (5.10%) Windows 10
10 59 (4.49%) Windows Server 2003
11 58 (4.42%) Linux
12 50 (3.81%) Apple iOS
13 37 (2.82%) Mac OS X
14 20 (1.52%) Windows Vista
15 16 (1.22%) Unix
16 10 (0.76%) Mac OS
17 9 (0.69%) Windows 2000 Server
18 8 (0.61%) AIX
19 7 (0.53%) Windows Mobile
20 2 (0.15%) Windows NT
Processes & Methodologies
1 273 (20.79%) ITIL
2 82 (6.25%) Incident Management
3 77 (5.86%) Service Management
4 45 (3.43%) CRM
5 42 (3.20%) Problem Management
6 36 (2.74%) Service Delivery
7 35 (2.67%) Change Management
8 33 (2.51%) Data Protection
9 32 (2.44%) Coaching
10 31 (2.36%) Time Management
11 30 (2.28%) Patch Management
12 26 (1.98%) Logistics
13 24 (1.83%) Mobile Device Management
14 22 (1.68%) ITSM
15 21 (1.60%) Network Monitoring
16 19 (1.45%) Continuous Improvement
16 19 (1.45%) Document Management
17 18 (1.37%) Disaster Recovery
18 17 (1.29%) E-Commerce
19 14 (1.07%) Business Continuity
Programming Languages
1 94 (7.16%) SQL
2 30 (2.28%) C
3 16 (1.22%) C#
4 11 (0.84%) JavaScript
5 10 (0.76%) Java
5 10 (0.76%) VB
6 5 (0.38%) PHP
7 3 (0.23%) VBA
8 2 (0.15%) PowerShell
8 2 (0.15%) T-SQL
9 1 (0.076%) Shell Script
Qualifications
1 117 (8.91%) Microsoft Certification
2 99 (7.54%) Degree
3 64 (4.87%) MCP
4 59 (4.49%) MCSE
5 57 (4.34%) Cisco Certification
6 53 (4.04%) CCNA
7 49 (3.73%) ITIL Certification
8 36 (2.74%) Security Cleared
9 35 (2.67%) A+ Certification
9 35 (2.67%) MCSA
10 31 (2.36%) Network+ Certification
11 30 (2.28%) SC Cleared
12 28 (2.13%) MCITP
13 25 (1.90%) MCDST
14 19 (1.45%) ITIL Foundation Certificate
15 12 (0.91%) MCTS
16 9 (0.69%) HND
17 8 (0.61%) HNC
18 7 (0.53%) ACTC
19 5 (0.38%) CCENT
Quality Assurance & Compliance
1 171 (13.02%) SLA
2 5 (0.38%) ISO/IEC 27001
3 3 (0.23%) Data Quality
System Software
1 607 (46.23%) Active Directory
2 83 (6.32%) VMware Infrastructure
3 49 (3.73%) Hyper-V
4 28 (2.13%) XenApp
5 12 (0.91%) Terminal Server
6 8 (0.61%) XenDesktop
7 7 (0.53%) Terminal Services
8 4 (0.30%) VMware ESX
9 3 (0.23%) VMware ESXi
10 2 (0.15%) vSphere
11 1 (0.076%) ISA Server
11 1 (0.076%) VMware Server
11 1 (0.076%) XenServer
Systems Management
1 23 (1.75%) SCCM
2 16 (1.22%) Backup Exec
3 8 (0.61%) DameWare
3 8 (0.61%) HP Data Protector
3 8 (0.61%) Tivoli
3 8 (0.61%) Tivoli Storage Manager
4 7 (0.53%) Microsoft Data Protection Manager
4 7 (0.53%) SCOM
5 5 (0.38%) Nagios
6 4 (0.30%) Norton AntiVirus
6 4 (0.30%) Perfmon
7 3 (0.23%) SCSM
7 3 (0.23%) SCVMM
8 2 (0.15%) Cisco CUCM
8 2 (0.15%) ServiceCenter
8 2 (0.15%) WSUS
9 1 (0.076%) MAILsweeper
Vendors
1 584 (44.48%) Microsoft
2 159 (12.11%) Citrix
3 144 (10.97%) VMware
4 91 (6.93%) Cisco
5 65 (4.95%) Apple
6 46 (3.50%) HP
7 36 (2.74%) Avaya
7 36 (2.74%) iManage
8 23 (1.75%) Dell
9 20 (1.52%) Remedy
9 20 (1.52%) WatchGuard
10 18 (1.37%) Symantec
11 17 (1.29%) Sophos
12 16 (1.22%) ServiceNow
13 13 (0.99%) Adobe
14 12 (0.91%) Bloomberg
15 11 (0.84%) Mitel
15 11 (0.84%) SonicWALL
16 10 (0.76%) Juniper
16 10 (0.76%) Oracle
Hoddesdon, Hertfordshire
Hydrogen Group
Posted: 14 hours ago
Central London / West End
Eaglecliff
Salary: From £35,000 to £45,000 per annum + Benefits
Posted: 15 hours ago
City, London
Ashdown IT
Salary: £27000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 17 hours ago
Hertfordshire
Cadence Resourcing
Salary: £20000 - £25000 per annum + excellent benefits
Posted: 19 hours ago
Exeter, Devon
Experis Ltd
Salary: £18000 per annum
Posted: 21 hours ago
Central London / West End
TabSys
Salary: From £25,000 to £27,000 per annum Plus up to 3k travel allowance
Posted: 23 hours ago
London
Coal IT Services
Salary: From £20,000 to £25,000 per annum + Package
Posted: 23 hours ago
Surrey
Coal IT Services
Salary: £Market Rate
Posted: 23 hours ago
Essex
Hays Finance Technology
Salary: £18000.00 - £20000.00 per annum
Posted: Yesterday
London
Hanover IT Recruitment
Salary: From £25,000 to £30,000 per annum
Posted: Yesterday
Corsham, Wiltshire
Evolution Recruitment Solutions
Salary: 20,000-25,000
Posted: Yesterday
Bristol, Avon
Premier IT
Salary: £23000 per annum
Posted: Yesterday
Central London / West End
Eaglecliff
Salary: From £35,000 to £45,000 per annum + Benefits
Posted: Yesterday
London
Information Technology Services
Salary: £21k - 25k per year
Posted: Yesterday
Hatfield, Hertfordshire
Understanding Recruitment
Salary: £18000 - £19000 per annum + Bens + 5K shift
Posted: 2 days ago
Horsham, West Sussex
Lorien Resourcing
Salary: £18000 - £22000 per annum + Shift Allowance
Posted: 4 days ago
London
Etech Partners
Salary: To £24K + Bens
Posted: 4 days ago
Hull, North Humberside
Searchability
Salary: £18000 - £20000 per annum
Posted: 4 days ago
Croydon, Surrey
ARC IT Recruitment Ltd
Salary: From £24,000 to £24,000 per annum Plus benefits
Posted: 4 days ago
City, London
ReThink Recruitment
Salary: £23000.00 per annum
Posted: 4 days ago
Cardiff, South Glamorgan
Computer Recruiter Ltd
Salary: From £14,000 to £18,000 per annum
Posted: 4 days ago
Northampton, Northamptonshire
Oscar
Salary: £20000 - £25000 per annum
Posted: 4 days ago
Warrington, Cheshire
Ashdown IT
Salary: £18000 - £22000 per annum + Benefits
Posted: 4 days ago
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £22000.00 per annum
Posted: 4 days ago
Liverpool, Merseyside
Ascent People Ltd
Salary: £18000 - £21000 per annum + Benefits + Bonus
Posted: 4 days ago
East London
Connect Support Services Ltd
Posted: 5 days ago
London
Ashdown IT
Salary: £20000 - £23000 per annum
Posted: 5 days ago
Solihull, West Midlands (County)
Evolution Recruitment Solutions
Salary: 18,000 to 22,000 plus benefits
Posted: 5 days ago
Letchworth Garden City, Hertfordshire
Atos
Salary: excellent benefits
Posted: 5 days ago
Fareham, Hampshire
Global Technology Solutions Ltd
Salary: £17000 - £21000 per annum
Posted: 5 days ago
Witney, Oxfordshire
MARS Technical Recruitment
Salary: From £22,000 to £25,000 per annum
Posted: 5 days ago
Colchester, Essex
Reed Technology
Salary: £15000 - £20000 per annum
Posted: 5 days ago
York, North Yorkshire
Senitor Associates
Salary: £25000 per annum
Posted: 6 days ago
Bradford, West Yorkshire
HAYS INFORMATION TECHNOLOGY
Salary: £19000.00 - £20000.00 per annum
Posted: 6 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £18,000 to £22,000 per annum
Posted: 6 days ago
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £16000 - £20000 per annum + pension, BUPA
Posted: 6 days ago
Bellshill, Lanarkshire
Colossus Associates
Salary: £18000 per annum, Benefits 0
Posted: 6 days ago
Bedfordshire
Global Technology Solutions Ltd
Salary: £17000 - £19000 per annum
Posted: 6 days ago
Staffordshire
Greywood Associates Limited
Salary: £17000 - £20000 per annum + Benefits
Posted: 6 days ago
Shepperton, Middlesex
Blue Juice Recruitment
Salary: From £17,000 to £23,000 per annum
Posted: 6 days ago