The statistics below represent IT jobs advertised across the UK that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 5 December 2016 with a comparison to same period over 2 years.

3 months to
5 Dec 2016
Same period 2015 Same period 2014
First Line Support
Rank 459 468 400
Rank change year-on-year
+9 -68
Permanent jobs requiring a 1st Line Support 486 608 806
As % of all permanent IT jobs located in the UK 0.54% 0.57% 0.70%
As % of the Job Titles category 0.55% 0.59% 0.73%
Number of salaries quoted 441 547 756
Median salary £21,500 £21,500 £20,500
Median salary % change year-on-year
- +4.87%
90% offered a salary of more than £17,500 £17,500 £17,000
10% offered a salary of more than £30,500 £27,500 £26,000
UK excluding London median salary £21,000 £20,500 £19,750
% change year-on-year
+2.43% +3.79%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
87588 102541 110850
As % of all permanent IT jobs located in the UK 96.44% 96.54% 96.63%
Number of salaries quoted 72774 85459 91721
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £27,500 £27,250 £26,000
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

1st Line Support
Jobs Demand Trend

The demand trend of job ads that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support within the UK.

1st Line Support Salary Trend in the UK

1st Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support over the 3 months to 5 December 2016 within the UK.

1st Line Support Salary Histogram in the UK

1st Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 5 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 467 £21,750 +1.16% 60
South East +6 154 £21,625 +2.97% 12
London +50 137 £25,000 +4.16% 9
Yorkshire +55 57 £21,000 +16.66% 17
Surrey +13 44 £22,000 +2.32% 6
Berkshire +74 42 £22,500 +4.65% 4
North West -26 33 £19,000 -9.52% 6
West Yorkshire +53 28 £21,250 +18.05% 10
East of England -12 28 £21,750 -3.33% 6
West Midlands -28 25 £20,500 -2.38% 6
Leeds +34 21 £22,250 +20.92% 8
Reading +46 20 £22,500 -3.22% 3
South Yorkshire +13 18 £17,500 -2.77% 3
Hampshire -27 17 £19,500 -2.50% 1
City of London +25 16 £21,750 +1.16% 1
Hertfordshire +10 16 £22,250 +15.58% 1
South West -1 16 £19,250 -1.28% 2
Buckinghamshire +17 15 £20,000 -6.97%
Sheffield +16 15 £17,500 -2.77% 1
Manchester -36 15 £19,000 -5.00% 2
Bracknell +30 13 £26,000 +23.80%
Cheshire +15 13 £18,750 -10.71% 3
Oxfordshire +21 12 £22,000 +4.76%
East Midlands -1 12 £20,000 -5.88% 1
Birmingham -19 12 £21,250 +6.25% 3
Kent -8 11 £21,750 +1.16%
East Sussex +28 10 £21,000 +5.00% 1
Brighton +21 10 £21,000 +5.00% 1
Camberley +16 9 £25,500 +2.00%
Derbyshire +19 8 £20,000 +21.21%

1st Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 5 December 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support in the job title.

1 696 (64.56%) Windows
2 511 (47.40%) Active Directory
3 488 (45.27%) Microsoft
4 333 (30.89%) MS Office
5 297 (27.55%) MS Excel
6 280 (25.97%) ITIL
7 254 (23.56%) Windows 7
8 179 (16.60%) Windows Server
9 157 (14.56%) MS Exchange
10 148 (13.73%) SLA
11 127 (11.78%) Windows 8
11 127 (11.78%) VMware
12 114 (10.58%) Windows XP
13 108 (10.02%) Citrix
14 103 (9.55%) SQL
15 97 (9.00%) Finance
16 92 (8.53%) TCP/IP
17 90 (8.35%) Degree
18 85 (7.88%) Windows Server 2008
18 85 (7.88%) Linux
18 85 (7.88%) Firewall
19 82 (7.61%) Cisco
20 78 (7.24%) Apple
21 77 (7.14%) Office 365
21 77 (7.14%) Microsoft Certification
21 77 (7.14%) Windows 10
22 75 (6.96%) VMware Infrastructure
23 72 (6.68%) Incident Management
24 71 (6.59%) WAN
25 68 (6.31%) LAN

1st Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 157 (14.56%) MS Exchange
2 36 (3.34%) Skype for Business
3 26 (2.41%) Exchange Server 2003
4 24 (2.23%) Exchange Server 2013
5 23 (2.13%) Exchange Server 2010
5 23 (2.13%) SharePoint
6 14 (1.30%) Exchange Server 2007
6 14 (1.30%) IIS
7 9 (0.83%) IBM Notes
8 5 (0.46%) SharePoint 2010
9 1 (0.093%) Apache
9 1 (0.093%) Blackberry Enterprise Server
9 1 (0.093%) GroupWise
9 1 (0.093%) IBM Domino
9 1 (0.093%) JBoss
Applications
1 333 (30.89%) MS Office
2 297 (27.55%) MS Excel
3 13 (1.21%) MS PowerPoint
4 4 (0.37%) MS Visio
5 2 (0.19%) Acrobat
5 2 (0.19%) InfoPath
5 2 (0.19%) MS Project
6 1 (0.093%) Photoshop
6 1 (0.093%) Spreadsheet
Business Applications
1 6 (0.56%) Dynamics CRM
2 5 (0.46%) SAP Oil and Gas
3 2 (0.19%) Dynamics NAV
4 1 (0.093%) Remedy ITSM
4 1 (0.093%) SAP BPC
4 1 (0.093%) SAP SM
Cloud Services
1 77 (7.14%) Office 365
2 8 (0.74%) Dropbox
3 2 (0.19%) G Suite
4 1 (0.093%) Amazon AWS
4 1 (0.093%) Google Drive
4 1 (0.093%) Mimecast
4 1 (0.093%) SaaS
Communications & Networking
1 92 (8.53%) TCP/IP
2 85 (7.88%) Firewall
3 71 (6.59%) WAN
4 68 (6.31%) LAN
5 66 (6.12%) VoIP
6 62 (5.75%) DNS
7 60 (5.57%) VPN
8 52 (4.82%) DHCP
9 47 (4.36%) Internet
10 38 (3.53%) SAN
11 20 (1.86%) Remote Desktop
12 19 (1.76%) Wireless
13 12 (1.11%) IP Telephony
13 12 (1.11%) Skype
14 11 (1.02%) FTP
14 11 (1.02%) NAS
15 9 (0.83%) Network Security
16 7 (0.65%) Wi-Fi
17 6 (0.56%) Extranet
17 6 (0.56%) HTTP
Database & Business Intelligence
1 43 (3.99%) SQL Server
2 13 (1.21%) SQL Server 2008
3 10 (0.93%) MySQL
4 9 (0.83%) SQL Server 2005
5 5 (0.46%) Crystal Reports
5 5 (0.46%) SQL Server 2000
5 5 (0.46%) SQL Server 2012
6 4 (0.37%) Oracle Database
7 3 (0.28%) Relational Database
8 2 (0.19%) MS Access
8 2 (0.19%) Oracle Reports
8 2 (0.19%) RDBMS
9 1 (0.093%) Data Mining
9 1 (0.093%) DB2
9 1 (0.093%) FileMaker
9 1 (0.093%) Oracle Database 12c
9 1 (0.093%) PostgreSQL
9 1 (0.093%) SAP BW
9 1 (0.093%) SQL Server 2014
9 1 (0.093%) SQL Server Reporting Services
Development Applications
1 1 (0.093%) Eclipse
1 1 (0.093%) JIRA
1 1 (0.093%) ProC
General
1 97 (9.00%) Finance
2 51 (4.73%) Telecoms
3 27 (2.50%) Banking
4 24 (2.23%) Law
5 19 (1.76%) Legal
6 18 (1.67%) German Language
6 18 (1.67%) Marketing
7 15 (1.39%) French Language
7 15 (1.39%) Retail
8 12 (1.11%) Back Office
9 9 (0.83%) Front Office
9 9 (0.83%) Games
9 9 (0.83%) Manufacturing
10 8 (0.74%) Advertising
10 8 (0.74%) Spanish Language
11 7 (0.65%) Electronics
12 5 (0.46%) Swedish Language
13 4 (0.37%) Financial Institution
14 3 (0.28%) Automotive
15 2 (0.19%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 24 (2.23%) XML
2 23 (2.13%) .NET
3 17 (1.58%) HTML
4 16 (1.48%) Web Services
5 11 (1.02%) CSS
6 10 (0.93%) ASP.NET
7 9 (0.83%) EDI
7 9 (0.83%) SOAP
8 6 (0.56%) XSL
9 5 (0.46%) XSLT
10 2 (0.19%) COM
10 2 (0.19%) CSS3
10 2 (0.19%) LAMP
10 2 (0.19%) OLE
10 2 (0.19%) XMPP
11 1 (0.093%) DHTML
11 1 (0.093%) FIX Protocol
Miscellaneous
1 38 (3.53%) Analytical Skills
1 38 (3.53%) Blackberry
2 33 (3.06%) iPad
3 29 (2.69%) Computer Science
4 23 (2.13%) Smartphone
5 22 (2.04%) Data Centre
6 18 (1.67%) Video Conferencing
7 17 (1.58%) iPhone
7 17 (1.58%) Management Information System
8 16 (1.48%) Driving Licence
9 13 (1.21%) User Experience
10 11 (1.02%) Virtual Team
11 10 (0.93%) Mathematics
11 10 (0.93%) NHS
12 9 (0.83%) Client/Server
12 9 (0.83%) EPoS
12 9 (0.83%) Handset
13 7 (0.65%) Mobile Computing
13 7 (0.65%) Replication
14 5 (0.46%) Fat Client
Operating Systems
1 696 (64.56%) Windows
2 254 (23.56%) Windows 7
3 179 (16.60%) Windows Server
4 127 (11.78%) Windows 8
5 114 (10.58%) Windows XP
6 85 (7.88%) Linux
6 85 (7.88%) Windows Server 2008
7 77 (7.14%) Windows 10
8 64 (5.94%) Windows Server 2012
9 51 (4.73%) Windows Server 2003
10 41 (3.80%) Mac OS X
11 27 (2.50%) Mac OS
12 20 (1.86%) Unix
13 18 (1.67%) Apple iOS
14 13 (1.21%) Android
15 7 (0.65%) Windows Vista
16 6 (0.56%) Red Hat Enterprise Linux
16 6 (0.56%) VMS
16 6 (0.56%) Windows Mobile
17 4 (0.37%) AIX
Processes & Methodologies
1 280 (25.97%) ITIL
2 72 (6.68%) Incident Management
3 64 (5.94%) Service Delivery
4 62 (5.75%) Service Management
5 46 (4.27%) Time Management
6 33 (3.06%) CRM
7 25 (2.32%) ITSM
8 21 (1.95%) Change Control
8 21 (1.95%) Problem Management
9 19 (1.76%) Continuous Improvement
9 19 (1.76%) Root Cause Analysis
9 19 (1.76%) Ticket Management
10 18 (1.67%) Change Management
11 17 (1.58%) E-Commerce
12 16 (1.48%) Case Management
13 15 (1.39%) Asset Management
13 15 (1.39%) Coaching
13 15 (1.39%) ITIL V3
14 12 (1.11%) ERP
14 12 (1.11%) Workflow
Programming Languages
1 103 (9.55%) SQL
2 17 (1.58%) C
3 14 (1.30%) JavaScript
4 9 (0.83%) C#
5 8 (0.74%) VB
6 5 (0.46%) Java
7 4 (0.37%) PowerShell
7 4 (0.37%) T-SQL
8 3 (0.28%) VBScript
9 1 (0.093%) Google Apps Script
9 1 (0.093%) PHP
9 1 (0.093%) PL/SQL
9 1 (0.093%) Tcl
9 1 (0.093%) VB.NET
9 1 (0.093%) VBA
Qualifications
1 90 (8.35%) Degree
2 77 (7.14%) Microsoft Certification
3 50 (4.64%) Cisco Certification
4 48 (4.45%) CCNA
5 36 (3.34%) MCSE
6 31 (2.88%) MCITP
7 29 (2.69%) Security Cleared
8 28 (2.60%) MCP
8 28 (2.60%) SC Cleared
9 25 (2.32%) ITIL Certification
10 15 (1.39%) Network+ Certification
11 13 (1.21%) A+ Certification
11 13 (1.21%) ITIL Foundation Certificate
12 11 (1.02%) HND
13 10 (0.93%) CCNP
14 9 (0.83%) MCSA
15 7 (0.65%) MCTS
16 6 (0.56%) CCENT
17 4 (0.37%) MCT
18 3 (0.28%) MCDST
Quality Assurance & Compliance
1 148 (13.73%) SLA
2 3 (0.28%) Data Quality
2 3 (0.28%) QA
3 2 (0.19%) ISO 9001
3 2 (0.19%) ISO/IEC 27001
4 1 (0.093%) ISO22301
System Software
1 511 (47.40%) Active Directory
2 75 (6.96%) VMware Infrastructure
3 17 (1.58%) Hyper-V
4 14 (1.30%) XenApp
5 10 (0.93%) Microsoft Virtual Server
6 7 (0.65%) Terminal Server
6 7 (0.65%) Terminal Services
6 7 (0.65%) VMware Workstation
6 7 (0.65%) XenDesktop
7 5 (0.46%) Virtual Desktop
8 4 (0.37%) Microsoft App-V
9 3 (0.28%) IMail Server
9 3 (0.28%) Sendmail
10 2 (0.19%) Virtual Servers
10 2 (0.19%) VMware ESXi
10 2 (0.19%) vSphere
11 1 (0.093%) BitLocker
11 1 (0.093%) NDS
11 1 (0.093%) NetIQ eDirectory
Systems Management
1 20 (1.86%) SCCM
2 8 (0.74%) Backup Exec
2 8 (0.74%) Tivoli
2 8 (0.74%) Tivoli Storage Manager
3 7 (0.65%) Cisco CUCM
3 7 (0.65%) Systems Management Server (SMS)
4 6 (0.56%) Nagios
5 5 (0.46%) DameWare
6 4 (0.37%) HP Data Protector
7 3 (0.28%) FortiGate
7 3 (0.28%) Perfmon
7 3 (0.28%) SCOM
8 2 (0.19%) Microsoft Data Protection Manager
8 2 (0.19%) Norton AntiVirus
8 2 (0.19%) OpenView
8 2 (0.19%) OVSD
8 2 (0.19%) ServiceCenter
9 1 (0.093%) AirWatch
9 1 (0.093%) Casper Suite
9 1 (0.093%) SCSM
Vendors
1 488 (45.27%) Microsoft
2 127 (11.78%) VMware
3 108 (10.02%) Citrix
4 82 (7.61%) Cisco
5 78 (7.24%) Apple
6 34 (3.15%) iManage
7 27 (2.50%) HP
8 17 (1.58%) Bomgar
9 15 (1.39%) Avaya
9 15 (1.39%) Remedy
9 15 (1.39%) Sophos
10 14 (1.30%) Oracle
11 12 (1.11%) SAP
11 12 (1.11%) ServiceNow
12 11 (1.02%) Mitel
13 10 (0.93%) Dell
14 9 (0.83%) Lotus
15 8 (0.74%) Adobe
15 8 (0.74%) Fujitsu
15 8 (0.74%) Splunk
Reading, Berkshire
Reed Technology
Salary: £18000 - £25000 per annum
Posted: 10 hours ago
Castleford, West Yorkshire
Searchability
Salary: £16000 - £18000 per annum
Posted: 8 hours ago
London
Information Technology Services
Salary: £22k - 26k per year
Posted: 22 hours ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: Up to £21k + benefits
Posted: 3 days ago
Cardiff, South Glamorgan
Redrock Consulting Ltd
Salary: £23000 - £26500 per annum + Excellent Benefits
Posted: 10 hours ago
Horley, Surrey
Senitor Associates
Salary: £18000 - £20000 per annum + training
Posted: 3 days ago
Knutsford, Cheshire
Adria Solutions Ltd
Salary: £1 per annum + Benefits
Posted: 3 days ago
London
Harvey Nash plc
Posted: 4 days ago
Redhill, Surrey
TLP Consultancy Ltd.
Salary: £22500 - £27500 per annum + Excellent Benefits
Posted: 4 days ago
London
Hurren and Hope
Salary: £22k - 27k per year
Posted: 3 days ago
Kettering, Northamptonshire
Ashdown IT
Salary: £18000 - £22000 per annum + Benefits
Posted: 5 days ago
York, North Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £23,000 per annum + bonus + excellent benefits
Posted: 5 days ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £23,000 per annum + bonus + excellent benefits
Posted: 5 days ago
Hull, North Humberside
4it Recruitment Ltd
Salary: From £20,000 to £23,000 per annum + bonus + excellent benefits
Posted: 5 days ago
Doncaster, South Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £23,000 per annum + bonus + excellent benefits
Posted: 5 days ago
Cambridge, Cambridgeshire
Nigel Frank International Ltd
Salary: £35000 - £40000 per annum
Posted: 3 days ago
Solihull, West Midlands (County)
Owen Daniels Consultancy
Salary: Up to £23,100 per annum Up to £23,100 +benefits
Posted: 4 days ago
Manchester, Lancashire
Connected IT
Salary: £20000.00 per annum + Benefits
Posted: 4 days ago
Blackburn, Lancashire
Searchability
Salary: £15000 - £16000 per annum
Posted: 4 days ago
Macclesfield, Cheshire
Opus IT Consulting
Salary: £16000 - £18000 per annum + benefits
Posted: 5 days ago
Cardiff, South Glamorgan
ReThink Recruitment
Salary: £100 - £125 per day
Posted: 6 days ago
Slough, Berkshire
Ashdown IT
Salary: £20000 - £25000 per annum + benefits
Posted: 6 days ago
Leeds, West Yorkshire
Blue Octopus Recruitment LLP
Salary: Competitive Salary
Posted: 5 days ago
Guildford, Surrey
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £25000.00 per annum + benefits
Posted: 5 days ago
London
Harvey Nash plc
Salary: £23000 - £24000 per annum
Posted: 6 days ago
Leeds, West Yorkshire
Nigel Frank International Ltd
Posted: 4 days ago
Normanton, West Yorkshire
Searchability
Salary: £14000 - £16000 per annum
Posted: 6 days ago
Guildford, Surrey
Webrecruit
Salary: From £20,000 to £22,000 per annum Plus Benefits
Posted: 6 days ago
Leeds, West Yorkshire
DCV Technologies
Salary: From £18,000 to £19,000 per annum Plus 6% bonus + benefits
Posted: 5 days ago
Loughton, Essex
Galliard Homes
Salary: From £18,000 to £20,000 per annum
Posted: 20 days ago