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The first table below looks at the demand for the 1st Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 21 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.
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3 months to 21 May 2013 |
Same period 2012 |
Same period 2011 |
| First Line Support |
| Rank |
487 |
547 |
567 |
| Rank change year-on-year |
|
| Permanent jobs requiring a 1st Line Support |
424 |
373 |
316 |
| As % of all permanent IT jobs located in the UK |
0.390% |
0.308% |
0.259% |
| As % of the Job Titles category |
0.413% |
0.325% |
0.275% |
| Number of salaries quoted |
381 |
334 |
290 |
| Average salary |
£20,000 |
£20,000 |
£20,000 |
| 90% offered a salary of more than |
£16,500 |
£17,000 |
£17,000 |
| 10% offered a salary of more than |
£26,500 |
£26,000 |
£25,000 |
| UK excluding London average salary |
£19,500 |
£19,500 |
£20,000 |
| % change year-on-year |
|
All Job Titles UK |
Permanent IT job ads with a match in the Job Titles category |
102582 |
114838 |
114977 |
| As % of all permanent IT jobs located in the UK |
94.43% |
94.76% |
94.22% |
| Number of salaries quoted |
85352 |
98508 |
97090 |
| Average salary |
£42,500 |
£42,500 |
£42,500 |
| 90% offered a salary of more than |
£26,500 |
£27,500 |
£26,500 |
| 10% offered a salary of more than |
£67,500 |
£72,500 |
£70,000 |
| UK excluding London average salary |
£38,000 |
£38,000 |
£37,500 |
| % change year-on-year |
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1st Line Support Jobs Demand TrendThis chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support within the UK as a proportion of the total demand within the Job Titles category.
1st Line Support Salary TrendThis chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support within the UK.
1st Line Support Salary HistogramThis chart provides a salary histogram for IT jobs citing 1st Line Support over the 3 months to 21 May 2013 within the UK.
1st Line Support Top 30 Job LocationsThe table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 21 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.
Location (Click each for more statistics) |
Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Average Salary Last 3 Months |
Average Salary % Change on Same Period Last Year |
| England |
+33 |
390 |
£20,000 |
-1.23% |
| South East |
+12 |
130 |
£20,500 |
-2.38% |
| London |
+19 |
91 |
£24,000 |
+6.66% |
| Yorkshire |
+25 |
44 |
£17,000 |
-10.52% |
| North West |
+7 |
44 |
£19,500 |
+14.70% |
| Surrey |
+16 |
38 |
£20,500 |
-6.81% |
| South West |
+3 |
27 |
£17,500 |
-23.91% |
| Manchester |
-3 |
26 |
£19,000 |
+11.76% |
| West Sussex |
+4 |
22 |
£20,000 |
+5.26% |
| South Yorkshire |
+26 |
20 |
£16,500 |
-2.94% |
| West Midlands |
-17 |
20 |
£19,000 |
+11.76% |
| Berkshire |
+5 |
19 |
£20,500 |
-9.69% |
| Hampshire |
0 |
19 |
£20,500 |
+5.12% |
| East of England |
-23 |
19 |
£20,500 |
+5.12% |
| West Yorkshire |
-1 |
18 |
£18,000 |
-5.26% |
| Oxfordshire |
-8 |
17 |
£22,500 |
+7.14% |
| Doncaster |
- |
17 |
£16,500 |
- |
| East Midlands |
+4 |
16 |
£20,000 |
+9.58% |
| City of London |
-7 |
14 |
£23,000 |
- |
| Cheshire |
+11 |
12 |
£22,500 |
+23.28% |
| Wales |
+8 |
11 |
£24,500 |
+45.72% |
| South Wales |
+6 |
11 |
£24,500 |
+45.72% |
| Bath |
- |
11 |
£16,500 |
- |
| Somerset |
- |
11 |
£16,500 |
- |
| Cambridgeshire |
-4 |
10 |
£18,000 |
-5.26% |
| Leeds |
-10 |
10 |
£18,000 |
-5.26% |
| Woking |
- |
10 |
£20,000 |
- |
| Southampton |
+9 |
9 |
£19,250 |
-10.46% |
| Reading |
-6 |
9 |
£21,000 |
-19.23% |
| Oxford |
-7 |
9 |
£23,500 |
+11.90% |
1st Line Support Top 30 Related IT SkillsFor the 6 months to 21 May 2013, IT jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.
1st Line Support Top Related IT Skills by CategoryFor the 6 months to 21 May 2013, IT jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.
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Salford, North West
1ST LINE SUPPORT (APPLICATIONS) A first line support role, working as part of large, multi-national application. The department is being grown and developed away from outsourcing and...
Hays Specialist Recruitment Ltd
Salary: £18000.00 - £20000.00 per annum
Posted: 17 May 2013
Salford, Lancashire
1ST LINE SUPPORT (APPLICATIONS) A first line support role, working as part of large, multi-national application. The department is being grown and developed away from outsourcing and...
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £20000.00 per annum
Posted: 16 May 2013
Crawley, West Sussex
1st Line Support Analyst / Call Logging / Service Desk / Support Engineer / Web Browsers / Web Applications / MS Office / West Sussex / 18 - 21K + benefits and plenty of career progression required by...
Reflex Computer Recruitment
Salary: £18000 - £21000 per annum + Bens
Posted: 16 May 2013
Caerphilly, Mid Glamorgan
Key Skills: 1st Line, Helpdesk, Technical, Support, Analyst, Windows 7, Windows, XP, Windows Vista, MS-Office 2010, MS-Outlook... With 1-2 years 1st Line Helpdesk Support experience...
Computer Recruiter Ltd
Salary: To £18K + Benefits
Posted: 17 May 2013
Guildford, Surrey
Our client is looking for a 1st Line Support Analyst to be a key member of their busy and dynamic team who provide remote IT (ePOS) support to...
Advantage XPO
Salary: £15000 - £17000 per annum + Benefits
Posted: 23 April 2013
Surrey
You will be working on a busy service desk and be responsible for providing IT Windows support to end users. This role is Commutable from Walton-on-Thames,...
Mortimer Spinks
Salary: £19000 - £24000 per annum
Posted: 20 May 2013
Newcastle Upon Tyne, Tyne and Wear
Essential skills - 1st Line Support - Customer Service - Experience of working to SLA's - Experience working in a Service Desk environment - Excellent Communication skills This is an excellent opportunity...
Network ITR
Salary: 15k to 16k per year GBP
Posted: 15 May 2013
Worthing, West Sussex
We are recruiting for a number of permanent 1st Line Support/Helpdesk Analyst / IT Service Desk Analyst to work for our leading organisation based in Worthing. They are...
DGH Recruitment Ltd
Salary: £22000 - £25000 per annum + benefits
Posted: 16 May 2013
South West London
1st line Support - Global Private Equities Firm - £22,500 - London Based - Healthcare, Life insurance, Pension, fantastic work environment 1st line Support - Windows 7, Microsoft Office Package, Microsoft Outlook -...
Satigo
Salary: £22500.00 per annum + Bonus, Health, Pension
Posted: 14 May 2013
London
Has to have 1 year previous experience in IT with one MCP... Desktop support skills covering various versions of MS Windows and MS Office, would like at least...
Coal IT Services
Salary: From £18,000 to £20,000 per annum
Posted: 17 May 2013
Bracknell, Berkshire
1st line service desk analyst. Established financial services client is currently recruiting a 1st line servicedesk analyst to be the first point of escalation for requests into the...
Venturi
Salary: £18000.00 - £20000 per annum + Benefits
Posted: 17 May 2013
Godalming, Surrey
Exchange or Active Directory or Vmware /VDI would be advantageous... I am looking for the following skills: Windows 7... Active Directory. Microsoft Exchange 2010. VMware. If you have...
Reflex Computer Recruitment
Salary: £19000 - £22000 per annum + Bens
Posted: 17 May 2013
East London
If you have the following skills, then apply now as this could be the job for you - 1. At least 6 months experience in an IT support role...
Connect Support Services Ltd
Posted: 15 May 2013
North West London
Desktop Support - PC skills - Contract - North West London - £20 - £22k - Amazing Client. A charismatic and ambitious Desktop Support Technician is required for an established and leading international shipping...
Just IT Recruitment
Salary: £20000 - £22000 per annum + benefits
Posted: 17 May 2013
Surrey
You will take responsibility for providing Helpdesk and Desktop Support across a Windows XP/7, Exchange, Active Directory and Blackberry Infrastructure environment. You will have a background providing...
Redrock Consulting Ltd
Salary: £25000 - £30000 per annum + Excellent Benefits
Posted: 20 May 2013
Lancaster, Lancashire
You should have a passion and enthusiasm for IT , ideally with certifications or a degree. This position will require you to work within a Windows environment, providing 1st...
Senitor Associates
Salary: £17500 per annum
Posted: 16 May 2013
Camberley, Surrey
1st Line Engineer x 4 - Service Desk - Helpdesk - Support Desk Analyst - Windows 7, Exchange, Active Directory - Camberley, Surrey - 1st Line, Triage, Helpdesk, End user support, Service Desk Support...
Reflex Computer Recruitment
Salary: £21000 - £22000 per annum + Bens
Posted: 16 May 2013
Uxbridge, South East
There are 1500 users in the area and you will be supporting their AD, and Microsoft Applications and Infrastructure... The ideal candidate will have a computer related degree...
Capita Resourcing Ltd
Salary: £23000 - £25000 per annum + Excellent Benefits
Posted: 21 May 2013
Uxbridge, Middlesex
There are 1500 users in the area and you will be supporting their AD, and Microsoft Applications and Infrastructure... The ideal candidate will have a computer related degree...
Capita Resourcing - IT Resourcing
Salary: £23000 - £25000 per annum + Excellent Benefits
Posted: 20 May 2013
Weybridge, Surrey
Complete all work within ITIL framework *Continuously improve the efficiency and quality of tHe service * Where necessary, manage calls through to resolution ensuring the customer and call system...
Capita Resourcing - Jobs at Capita
Salary: £20000.00 - £22000.00 per annum
Posted: 23 April 2013
Surrey, South East
Complete all work within ITIL framework*Continuously improve the efficiency and quality of tHe service* Where necessary, manage calls through to resolution ensuring the customer and call system...
Capita Resourcing
Salary: £20000.00 - £22000.00 per annum
Posted: 24 April 2013
Reading, Berkshire
1st Line Support, Permanent, SC Cleared, £20,000, Aldermaston... The candidate will have a good technical knowledge of Windows, MS Office and AD... Working to Service Levels / KPIs...
Global Technology Solutions Ltd
Salary: £20000 - £24000 per annum
Posted: 20 May 2013
Stockport, North West
Requirements for this position on a technical front are skills with the installation and operating of Microsoft Windows XP and 7, Windows Server, Microsoft Exchange, Active Directory, an...
Salary: £17000 - £18000 per annum + Benefits package
Posted: 1 May 2013
North West London
1st Line / Desktop Support / Junior IT analyst / Graduate - £20k - £22k - North West London. A charismatic and ambitious 1st line IT Desktop Support Technician is required for the UK'...
Just IT Recruitment
Salary: £20000 - £22000 per annum + Benefits
Posted: 14 May 2013
Stockport, Cheshire
Key Requirements: *Solid communication skills *Helpdesk experience *Flexibility *Team player *IT related qualifications (MCP, MCDST, CompTIA+) *Windows XP/Vista/7 *Basic understanding of PC Hardware set-up and...
Mortimer Spinks
Salary: £14000 per annum
Posted: 17 May 2013
City of London
My client is looking to recruit a 1st line support analyst, reporting to the IT Operations manager, to join a busy IT Service Delivery team... Ideally you will...
Hays Specialist Recruitment Ltd
Salary: £20000.00 - £24000.00 per annum + Holiday, negotiable
Posted: 4 May 2013
Cambridge, Cambridgeshire
You will be directly involved in working with the Service Desk Department supporting the continued operations of the IT facilities and infrastructure at the IT site. As the...
Computer People
Salary: £1.00 per annum + Excellent Benefits
Posted: 14 May 2013
North West
The 1st Line IT Support Engineer will be the first point of contact for all IT related queries- This will include setting up new desktops (PC`s and...
Michael Page
Salary: GBP16000 to GBP18000 per annum
Posted: 15 May 2013
High Wycombe, Buckinghamshire
Windows Server 2003, 2008 and 2008 R2... Symantec Backup Exec. ADSL. TCP/IP... Microsoft SharePoint. Microsoft OCS 2007 / Lync 2010. Microsoft Hyper-V and VMware ESX virtualisation products.
NS Consultants
Salary: From £16,000 to £18,000 per annum
Posted: 16 May 2013
Manchester, North West
Essential:*Strong desire to begin a career in the IT industry, expand technical skills and develop transferable consultancy skills *Background in payroll*Experience of using Oracle payroll as...
Sovereign Business Resource
Salary: £20000 - £25000 per annum + Benefits
Posted: 27 April 2013
Guildford, Surrey, South East
The ICT Department based at Guildford requires an 1st Line IT Support / ICT Support Assistant (ICT, Microsoft, Legal Practice Management, Digital Dictation) to help with the IT function...
Barlow Robbins
Salary: Competitive
Posted: 20 May 2013
West London
Required Skills *Knowledge and understanding of HTML, CSS, JavaScript and MySQL *Excellent working knowledge of iOS, MS Windows, Office and web browsers including Google Chrome and Firefox *Understanding...
Senitor Associates
Salary: £24000 per annum
Posted: 17 May 2013
Chippenham, South West
Our client is experiencing a period of growth and business development, and with the creation of a new service support centre they now have requirements for 1st line...
Salary: £18000.00 - £20000.00 per annum + Company Benefits
Posted: 26 April 2013
Leicester, Leicestershire
Excellent opportunity for a 1st line support operative to become part of a dynamic IT department within a growing organisation. Topps Tiles is the largest retailer of tiles...
Topps Tiles
Salary: £17,000 per annum
Posted: 3 May 2013
Portsmouth, Hampshire
Greywood Associates are now recruiting for a... Specialising in transport finance throughout the UK, our established client is experiencing exponential growth and as a result require someone to...
Greywood Associates Limited
Salary: £16000 - £18000 per annum + bonus and benefits
Posted: 14 May 2013
Portsmouth, South East
Duties Hardware / Software Support Troubleshooting Network Maintenance Remote Support of Satellite offices VOIP Telephone Support Mobile Support PC Migration Email Account set-up and Administration Our client needs...
greywood
Salary: £16000 - £18000 per annum + bonus and benefits
Posted: 15 May 2013
Bristol, Avon
1ST/2nd line support - Bristol - An exciting position has become available in the centre of Bristol with a market leading software house. You will specialise in Web based...
Evolution Recruitment Solutions
Salary: 20,000 - 24,000 plus benefits
Posted: 20 May 2013
Bolton, Lancashire
Reporting directly to the Support Desk Manager the successful Support Analyst will be responsible for supporting external customers through any difficulties they may be experiencing with their hardware/...
Advantage XPO
Salary: £14500 per annum
Posted: 16 May 2013
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