The table below looks at the statistics for the 1st Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
First Line Support
Rank 394 480 497
Rank change year-on-year
+86 +17
Permanent jobs requiring a 1st Line Support 715 510 431
As % of all permanent IT jobs located in the UK 0.63% 0.46% 0.39%
As % of the Job Titles category 0.66% 0.49% 0.41%
Number of salaries quoted 667 452 362
Average salary £20,000 £20,500 £20,000
Average salary % change year-on-year
-2.43% +2.50%
90% offered a salary of more than £16,500 £16,500 £17,000
10% offered a salary of more than £25,000 £26,000 £25,000
UK excluding London average salary £19,500 £20,000 £19,000
% change year-on-year
-2.50% +5.26%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107809 104785 105042
As % of all permanent IT jobs located in the UK 94.62% 94.70% 95.27%
Number of salaries quoted 89260 86303 89863
Average salary £45,000 £44,000 £42,500
Average salary % change year-on-year
+2.27% +3.52%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support within the UK.

1st Line Support Salary Trend in the UK

1st Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support over the 3 months to 21 November 2014 within the UK.

1st Line Support Salary Histogram in the UK

1st Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 21 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +65 685 £20,500 - 81
South East +28 262 £20,000 -4.76% 23
London +22 152 £23,250 +1.08% 10
Surrey +13 84 £21,000 +1.20% 7
Yorkshire +16 67 £19,000 - 10
East of England -15 56 £20,500 +15.49% 10
North West +13 53 £19,000 +2.70% 13
West Yorkshire +22 52 £19,000 - 6
Berkshire +19 35 £21,000 - 3
East Midlands +9 34 £19,000 +9.35% 3
West Sussex +22 31 £20,000 -
Manchester +6 31 £19,500 -3.70% 9
South West -12 31 £19,000 -1.29% 4
Hampshire -18 31 £19,000 -15.55% 6
City of London +38 30 £22,750 -13.33% 2
Buckinghamshire +11 30 £19,750 -3.65% 4
West Midlands +2 30 £20,000 +8.10% 7
Hertfordshire -5 29 £18,000 +9.09% 2
Leeds +9 25 £20,500 +70.83% 2
East Sussex +4 23 £18,500 -17.77% 2
Brighton +10 22 £18,500 -17.77% 1
Crawley +14 19 £22,500 +12.50%
Cheshire +7 19 £18,500 - 3
Northampton -8 18 £19,000 -5.00%
Northamptonshire -14 18 £19,000 -5.00% 2
Reading +11 17 £22,000 - 2
Scotland +11 17 £17,500 +9.37% 2
Redhill +4 17 £21,500 -18.86%
Kent +20 15 £17,000 -26.08% 1
Oxfordshire +16 14 £21,375 +6.87%

1st Line Support
Top 30 Related IT Skills

For the 6 months to 21 November 2014, IT jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 752 (59.82%) Windows
2 573 (45.58%) Microsoft
3 488 (38.82%) Active Directory
4 483 (38.42%) MS Office
5 404 (32.14%) MS Excel
6 352 (28.00%) ITIL
7 291 (23.15%) Windows 7
8 228 (18.14%) Windows XP
9 181 (14.40%) SLA
10 146 (11.61%) MS Exchange
11 142 (11.30%) TCP/IP
12 137 (10.90%) Citrix
13 129 (10.26%) Windows Server 2008
14 122 (9.71%) VMware
15 120 (9.55%) Finance
16 118 (9.39%) Microsoft Certification
17 105 (8.35%) Analytical Skills
18 104 (8.27%) Windows Server 2003
19 95 (7.56%) Internet
20 94 (7.48%) MCP
21 81 (6.44%) Degree
22 80 (6.36%) SQL
23 79 (6.28%) Windows 8
24 77 (6.13%) Service Management
25 76 (6.05%) VMware Infrastructure
26 72 (5.73%) Firewall
26 72 (5.73%) WAN
27 70 (5.57%) LAN
27 70 (5.57%) Windows Server 2012
28 69 (5.49%) Linux

1st Line Support
Top Related IT Skills by Category

For the 6 months to 21 November 2014, IT jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 146 (11.61%) MS Exchange
2 45 (3.58%) SharePoint
3 39 (3.10%) Exchange Server 2003
4 38 (3.02%) IBM Notes
5 37 (2.94%) Exchange Server 2010
6 33 (2.63%) Exchange Server 2007
7 26 (2.07%) Exchange Server 2013
8 21 (1.67%) Blackberry Enterprise Server
9 11 (0.88%) IIS
10 9 (0.72%) SharePoint 2010
10 9 (0.72%) Lync
11 4 (0.32%) Exchange Server 2000
11 4 (0.32%) WorkSite
12 3 (0.24%) CMS
13 2 (0.16%) SAS
13 2 (0.16%) GroupWise
13 2 (0.16%) SharePoint Server
14 1 (0.080%) WebSphere
14 1 (0.080%) Jetty
14 1 (0.080%) Zimbra
Applications
1 483 (38.42%) MS Office
2 404 (32.14%) MS Excel
3 44 (3.50%) MS PowerPoint
4 4 (0.32%) Spreadsheet
5 3 (0.24%) MS Visio
6 2 (0.16%) Photoshop
7 1 (0.080%) InDesign
Business Applications
1 9 (0.72%) Dynamics AX
2 3 (0.24%) Dynamics CRM
3 2 (0.16%) SAP Oil and Gas
4 1 (0.080%) SalesLogix
4 1 (0.080%) Line 100
4 1 (0.080%) Eikon
Cloud Services
1 17 (1.35%) Office 365
2 7 (0.56%) Google Apps
3 5 (0.40%) Cloud Computing
4 3 (0.24%) SaaS
5 1 (0.080%) PaaS
5 1 (0.080%) IaaS
Communications & Networking
1 142 (11.30%) TCP/IP
2 95 (7.56%) Internet
3 72 (5.73%) Firewall
3 72 (5.73%) WAN
4 70 (5.57%) LAN
5 58 (4.61%) VPN
6 53 (4.22%) DNS
7 36 (2.86%) DHCP
8 24 (1.91%) VoIP
9 19 (1.51%) Wireless
10 17 (1.35%) Broadband
11 14 (1.11%) IP Telephony
12 11 (0.88%) Cisco PIX
12 11 (0.88%) Cisco ASA
12 11 (0.88%) SAN
13 8 (0.64%) Network Security
14 5 (0.40%) Wi-Fi
14 5 (0.40%) ADSL
15 4 (0.32%) FTP
15 4 (0.32%) VLAN
Database & Business Intelligence
1 61 (4.85%) SQL Server
2 7 (0.56%) SQL Server 2008
3 6 (0.48%) SQL Server 2005
3 6 (0.48%) MySQL
3 6 (0.48%) Data Warehouse
4 5 (0.40%) SQL Server 2000
5 4 (0.32%) MS Access
5 4 (0.32%) Relational Database
5 4 (0.32%) SQL Server 2012
5 4 (0.32%) IBM InfoSphere
6 3 (0.24%) Crystal Reports
6 3 (0.24%) FileMaker
7 2 (0.16%) SQL Server Reporting Services
7 2 (0.16%) Oracle Database
Development Applications
1 6 (0.48%) Team Foundation Server
2 4 (0.32%) SQL Server Management Studio (SSMS)
3 2 (0.16%) Toad
3 2 (0.16%) JIRA
General
1 120 (9.55%) Finance
2 68 (5.41%) Legal
3 37 (2.94%) Telecoms
4 35 (2.78%) Law
5 33 (2.63%) Retail
6 28 (2.23%) Banking
7 25 (1.99%) Advertising
8 15 (1.19%) Marketing
9 13 (1.03%) German Language
10 11 (0.88%) Manufacturing
11 9 (0.72%) Investment Banking
12 8 (0.64%) French Language
13 6 (0.48%) Publishing
13 6 (0.48%) Multimedia
14 5 (0.40%) Japanese Language
15 4 (0.32%) Front Office
16 3 (0.24%) Pharmaceutical
17 2 (0.16%) Back Office
17 2 (0.16%) Electronics
17 2 (0.16%) Billing
Libraries, Frameworks & Software Standards
1 7 (0.56%) HTML
2 6 (0.48%) CSS
2 6 (0.48%) WSE
3 5 (0.40%) .NET
4 3 (0.24%) JSP
5 2 (0.16%) Flash
5 2 (0.16%) Middleware
5 2 (0.16%) COM
6 1 (0.080%) LINQ
6 1 (0.080%) Mason
6 1 (0.080%) J2EE
6 1 (0.080%) ASP.NET
Miscellaneous
1 105 (8.35%) Analytical Skills
2 66 (5.25%) Blackberry
3 25 (1.99%) Management Information System
3 25 (1.99%) Computer Science
4 21 (1.67%) EPoS
5 17 (1.35%) Mathematics
6 11 (0.88%) Fat Client
6 11 (0.88%) Thin Client
7 9 (0.72%) iPhone
8 7 (0.56%) Video Conferencing
8 7 (0.56%) AS400
9 6 (0.48%) Statistics
9 6 (0.48%) iPad
9 6 (0.48%) User Experience
10 3 (0.24%) Digital Media
10 3 (0.24%) PDA
10 3 (0.24%) Derivative
10 3 (0.24%) Equity Derivative
11 2 (0.16%) DTV
11 2 (0.16%) GIS
Operating Systems
1 752 (59.82%) Windows
2 291 (23.15%) Windows 7
3 228 (18.14%) Windows XP
4 129 (10.26%) Windows Server 2008
5 104 (8.27%) Windows Server 2003
6 79 (6.28%) Windows 8
7 70 (5.57%) Windows Server 2012
8 69 (5.49%) Linux
9 32 (2.55%) Mac OS X
10 31 (2.47%) Windows Vista
11 16 (1.27%) Mac OS
12 14 (1.11%) Red Hat Enterprise Linux
13 13 (1.03%) CentOS
13 13 (1.03%) UNIX
14 12 (0.95%) Windows 2000
15 11 (0.88%) SUSE
15 11 (0.88%) Debian
15 11 (0.88%) Ubuntu
16 8 (0.64%) Android
17 7 (0.56%) Apple iOS
Processes & Methodologies
1 352 (28.00%) ITIL
2 77 (6.13%) Service Management
3 65 (5.17%) CRM
4 52 (4.14%) Incident Management
5 37 (2.94%) Service Delivery
6 30 (2.39%) ITSM
7 23 (1.83%) Time Management
8 20 (1.59%) E-Commerce
9 16 (1.27%) Change Management
10 14 (1.11%) Kalman Filter
10 14 (1.11%) Line Management
11 13 (1.03%) Continuous Improvement
12 12 (0.95%) ITIL V3
12 12 (0.95%) Problem Management
12 12 (0.95%) Project Management
13 11 (0.88%) Document Management
13 11 (0.88%) Asset Management
14 10 (0.80%) Data Entry
15 9 (0.72%) Workflow
15 9 (0.72%) CAD
Programming Languages
1 80 (6.36%) SQL
2 46 (3.66%) C
3 6 (0.48%) VB
3 6 (0.48%) Python
4 5 (0.40%) C#
4 5 (0.40%) JavaScript
5 3 (0.24%) Java
5 3 (0.24%) PHP
5 3 (0.24%) VBA
6 2 (0.16%) PowerShell
6 2 (0.16%) Bash Shell
6 2 (0.16%) T-SQL
6 2 (0.16%) Perl
6 2 (0.16%) C++
7 1 (0.080%) VBScript
7 1 (0.080%) Ruby
Qualifications
1 118 (9.39%) Microsoft Certification
2 94 (7.48%) MCP
3 81 (6.44%) Degree
4 61 (4.85%) MCSE
5 47 (3.74%) Security Cleared
6 46 (3.66%) Cisco Certification
7 45 (3.58%) CCNA
8 39 (3.10%) A+ Certification
9 38 (3.02%) ITIL Foundation Certificate
10 36 (2.86%) ITIL Certification
11 27 (2.15%) MCSA
11 27 (2.15%) SC Cleared
11 27 (2.15%) MCITP
12 19 (1.51%) Network+ Certification
13 17 (1.35%) CCSA
13 17 (1.35%) JNCIA
14 13 (1.03%) MCTS
15 7 (0.56%) HND
16 5 (0.40%) CCNP
16 5 (0.40%) CCENT
Quality Assurance & Compliance
1 181 (14.40%) SLA
2 8 (0.64%) ISO/IEC 27001
3 5 (0.40%) QA
3 5 (0.40%) ISO 9001
4 3 (0.24%) Sarbanes-Oxley
System Software
1 488 (38.82%) Active Directory
2 76 (6.05%) VMware Infrastructure
3 23 (1.83%) Hyper-V
4 21 (1.67%) XenApp
5 16 (1.27%) Terminal Services
6 8 (0.64%) vSphere
7 6 (0.48%) VMware Server
8 5 (0.40%) Citrix Presentation Server
8 5 (0.40%) VMware ESXi
8 5 (0.40%) XenDesktop
9 3 (0.24%) Kerio MailServer
10 2 (0.16%) VMware ESX
10 2 (0.16%) MetaFrame
11 1 (0.080%) Firmware
11 1 (0.080%) UAG
Systems Management
1 33 (2.63%) SCCM
2 11 (0.88%) Backup Exec
3 8 (0.64%) DameWare
4 7 (0.56%) Norton AntiVirus
5 4 (0.32%) WSUS
6 2 (0.16%) Nagios
6 2 (0.16%) Tivoli
6 2 (0.16%) Tivoli Storage Manager
6 2 (0.16%) SCOM
6 2 (0.16%) Plesk
6 2 (0.16%) Cisco UCCX
7 1 (0.080%) SolarWinds Orion
7 1 (0.080%) Systems Management Server (SMS)
7 1 (0.080%) NetBackup
Vendors
1 573 (45.58%) Microsoft
2 137 (10.90%) Citrix
3 122 (9.71%) VMware
4 64 (5.09%) Cisco
5 42 (3.34%) HP
6 37 (2.94%) Apple
7 32 (2.55%) Lotus
8 21 (1.67%) Avaya
9 19 (1.51%) Remedy
10 17 (1.35%) SAP
11 15 (1.19%) IBM
12 14 (1.11%) Bloomberg
12 14 (1.11%) Red Hat
13 13 (1.03%) McAfee
13 13 (1.03%) Reuters
13 13 (1.03%) Dell
14 12 (0.95%) Juniper
14 12 (0.95%) Mitel
14 12 (0.95%) F5
15 11 (0.88%) Blue Coat
London
JM
Salary: £18000 - £23000 per annum + benefits
Posted: 11 hours ago
Camberley, Surrey
Peopleworks
Salary: From £20,000 to £25,000 per annum £20,000 to £25,000 Negotiable + Bonu
Posted: 14 hours ago
Surrey
ARC IT Recruitment Ltd
Posted: Yesterday
East Sussex
ARC IT Recruitment Ltd
Salary: £17000 - £20000 Per Annum
Posted: Yesterday
Birmingham, West Midlands (County)
Senitor Associates
Salary: £18000 - £20000 per annum + Benefits
Posted: Yesterday
Stockport, Cheshire
Circle Recruitment
Salary: £17000 - £21000 per annum + bens
Posted: Yesterday
Rochester, Kent
1st Choice Computer Appointments Ltd
Salary: From £16,000 to £20,000 per annum
Posted: Yesterday
Stoke-On-Trent, Staffordshire
Searchability.co.uk
Salary: £20000 - £25000 per annum
Posted: Yesterday
Somerset
Tank Recruitment
Salary: £18 - £20 per annum
Posted: Yesterday
Wellington, Somerset
Searchability.co.uk
Salary: £18000 - £20000 per annum + Benefits
Posted: Yesterday
Buckingham, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £18,000 to £20,000 per annum + excellent benefits
Posted: Yesterday
London
Learning4You
Salary: From £21,000 to £28,000 per annum
Posted: Yesterday
Manchester, Lancashire
Harvey Nash plc
Salary: £20000 - £27000 per annum
Posted: Yesterday
Bradford, West Yorkshire
Fruition IT Resources Limited
Salary: £25000 - £30000 per annum
Posted: Yesterday
London
Shortlist Recruitment Ltd
Salary: £20000 per annum + Benefits
Posted: 2 days ago
Letchworth Garden City, Hertfordshire
Latcom Ltd
Salary: From £15,000 to £18,000 per annum + Benefits
Posted: 2 days ago
Warrington, Cheshire
Senitor Associates
Salary: £22000 per annum
Posted: 3 days ago
Merseyside
Senitor Associates
Salary: £20000 per annum
Posted: 3 days ago
Reading, Berkshire
Austin Fraser
Salary: £20000 - £25000 per annum + benefits
Posted: 3 days ago
Woking, Surrey
Global Technology Solutions Ltd
Salary: £19000 - £22000 per annum
Posted: 3 days ago