The table below looks at the statistics for the 1st Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 6 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 Mar 2015
Same period 2014 Same period 2013
First Line Support
Rank 413 459 479
Rank change year-on-year
+46 +20
Permanent jobs requiring a 1st Line Support 601 480 452
As % of all permanent IT jobs located in the UK 0.58% 0.46% 0.43%
As % of the Job Titles category 0.61% 0.49% 0.45%
Number of salaries quoted 547 431 414
Average salary £21,000 £20,750 £21,000
Average salary % change year-on-year
+1.20% -1.19%
90% offered a salary of more than £17,500 £17,000 £16,500
10% offered a salary of more than £25,000 £27,500 £25,000
UK excluding London average salary £20,000 £20,000 £20,000

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
98061 98558 99490
As % of all permanent IT jobs located in the UK 94.79% 94.50% 94.82%
Number of salaries quoted 80635 79397 83728
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support within the UK.

1st Line Support Salary Trend in the UK

1st Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support over the 3 months to 6 March 2015 within the UK.

1st Line Support Salary Histogram in the UK

1st Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 6 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +51 568 £21,000 - 76
South East +16 214 £21,000 - 18
London +61 184 £23,208 -7.16% 20
Surrey +22 69 £21,500 - 5
Berkshire +15 46 £20,625 -1.78% 4
Hampshire -18 38 £22,000 +18.91% 2
East of England +6 37 £20,000 +5.26% 8
North West -6 34 £19,000 -2.56% 11
East Midlands +37 33 £20,000 +11.11% 3
Reading +19 33 £20,000 - 2
Yorkshire +4 30 £19,000 +11.76% 4
City of London -19 29 £22,250 -23.27% 6
Kent +24 24 £21,500 -6.52% 2
West Midlands -12 23 £20,000 - 7
Woking +15 21 £21,500 -
Hertfordshire +7 21 £18,250 -3.94% 2
West Yorkshire -7 21 £19,000 +11.76% 3
South West -34 19 £18,250 -8.75% 3
Cheshire +3 17 £19,000 -2.56% 3
Guildford +24 16 £20,500 -3.52% 2
Northamptonshire +15 16 £22,500 +28.57% 2
West Sussex +10 16 £19,000 -8.43%
Manchester +3 15 £19,500 +2.63% 6
Brighton +1 15 £18,500 -12.94%
East Sussex -7 15 £18,500 -12.94% 2
Farnborough - 13 £22,000 -
Northampton +8 11 £22,500 +28.57% 1
Chessington +2 11 £24,000 +23.07% 2
Warrington +16 10 £19,000 -5.00%
Southampton -21 10 £19,000 -3.79%

1st Line Support
Top 30 Related IT Skills

For the 6 months to 6 March 2015, IT jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 784 (59.30%) Windows
2 611 (46.22%) Microsoft
3 525 (39.71%) Active Directory
4 516 (39.03%) MS Office
5 406 (30.71%) MS Excel
6 336 (25.42%) ITIL
7 308 (23.30%) Windows 7
8 212 (16.04%) Windows XP
9 201 (15.20%) SLA
10 197 (14.90%) Citrix
11 180 (13.62%) MS Exchange
12 156 (11.80%) Windows Server 2008
13 147 (11.12%) TCP/IP
14 123 (9.30%) Degree
15 121 (9.15%) MCP
16 120 (9.08%) Internet
17 118 (8.93%) Windows 8
18 116 (8.77%) Microsoft Certification
18 116 (8.77%) Finance
19 111 (8.40%) VMware
20 98 (7.41%) Service Management
21 96 (7.26%) SQL
22 95 (7.19%) Blackberry
23 86 (6.51%) Analytical Skills
24 84 (6.35%) Windows Server 2003
25 81 (6.13%) DNS
26 78 (5.90%) Linux
27 75 (5.67%) WAN
28 70 (5.30%) LAN
29 69 (5.22%) Firewall

1st Line Support
Top Related IT Skills by Category

For the 6 months to 6 March 2015, IT jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 180 (13.62%) MS Exchange
2 45 (3.40%) SharePoint
3 37 (2.80%) Exchange Server 2007
3 37 (2.80%) Exchange Server 2010
4 34 (2.57%) Exchange Server 2013
5 32 (2.42%) Exchange Server 2003
6 27 (2.04%) Blackberry Enterprise Server
6 27 (2.04%) IBM Notes
7 12 (0.91%) WorkSite
8 7 (0.53%) Lync
9 6 (0.45%) CMS
10 5 (0.38%) Exchange Server 2000
10 5 (0.38%) WordPress
11 3 (0.23%) Drupal
11 3 (0.23%) Alfresco
11 3 (0.23%) IIS
12 2 (0.15%) Apache
12 2 (0.15%) SharePoint Server
12 2 (0.15%) Moodle
13 1 (0.076%) WebSphere
Applications
1 516 (39.03%) MS Office
2 406 (30.71%) MS Excel
3 62 (4.69%) MS PowerPoint
4 5 (0.38%) MS Visio
5 3 (0.23%) Photoshop
6 2 (0.15%) Spreadsheet
7 1 (0.076%) Adobe Illustrator
Business Applications
1 7 (0.53%) Agresso
2 2 (0.15%) Teamcenter
2 2 (0.15%) Dynamics CRM
2 2 (0.15%) Remedy ITSM
2 2 (0.15%) Google Analytics
2 2 (0.15%) Magento
3 1 (0.076%) Dynamics AX
3 1 (0.076%) AWD
3 1 (0.076%) SAP Oil and Gas
3 1 (0.076%) SalesLogix
3 1 (0.076%) HiPortfolio
Cloud Services
1 36 (2.72%) Office 365
2 7 (0.53%) SaaS
3 4 (0.30%) Microsoft Azure
4 2 (0.15%) PaaS
4 2 (0.15%) Google Apps
4 2 (0.15%) IaaS
4 2 (0.15%) Cloud Computing
5 1 (0.076%) Amazon AWS
Communications & Networking
1 147 (11.12%) TCP/IP
2 120 (9.08%) Internet
3 81 (6.13%) DNS
4 75 (5.67%) WAN
5 70 (5.30%) LAN
6 69 (5.22%) Firewall
7 62 (4.69%) VPN
8 61 (4.61%) DHCP
9 30 (2.27%) VoIP
10 23 (1.74%) Broadband
10 23 (1.74%) Wireless
11 12 (0.91%) IP Telephony
11 12 (0.91%) ADSL
12 10 (0.76%) SAN
13 9 (0.68%) FTP
14 8 (0.61%) Wi-Fi
15 4 (0.30%) DSL
15 4 (0.30%) VLAN
15 4 (0.30%) Cisco PIX
15 4 (0.30%) Cisco ASA
Database & Business Intelligence
1 54 (4.08%) SQL Server
2 18 (1.36%) MySQL
3 6 (0.45%) Relational Database
4 5 (0.38%) SQL Server 2008
5 4 (0.30%) IBM InfoSphere
5 4 (0.30%) SQL Server Reporting Services
6 2 (0.15%) SQL Server 2000
6 2 (0.15%) MS Access
7 1 (0.076%) RDBMS
7 1 (0.076%) Crystal Reports
7 1 (0.076%) SQL Server 2005
7 1 (0.076%) Oracle Database
7 1 (0.076%) SQL Server 2012
Development Applications
1 4 (0.30%) SQL Server Management Studio (SSMS)
2 2 (0.15%) JIRA
3 1 (0.076%) Hudson
3 1 (0.076%) Toad
General
1 116 (8.77%) Finance
2 51 (3.86%) Legal
3 42 (3.18%) Law
4 37 (2.80%) Advertising
5 31 (2.34%) Telecoms
6 28 (2.12%) Retail
7 20 (1.51%) Marketing
8 19 (1.44%) Manufacturing
9 14 (1.06%) Banking
10 11 (0.83%) Games
11 9 (0.68%) German Language
12 5 (0.38%) Publishing
13 4 (0.30%) Front Office
13 4 (0.30%) French Language
14 3 (0.23%) Welsh Language
14 3 (0.23%) Pharmaceutical
14 3 (0.23%) Multimedia
15 2 (0.15%) Local Government
16 1 (0.076%) Japanese Language
16 1 (0.076%) Investment Banking
Libraries, Frameworks & Software Standards
1 15 (1.13%) HTML
2 9 (0.68%) CSS
3 5 (0.38%) WSE
4 4 (0.30%) .NET
5 3 (0.23%) JSP
6 2 (0.15%) Flash
6 2 (0.15%) LINQ
6 2 (0.15%) jQuery
6 2 (0.15%) COM
6 2 (0.15%) Middleware
6 2 (0.15%) HTML5
6 2 (0.15%) CSS3
7 1 (0.076%) Mason
7 1 (0.076%) MAPI
7 1 (0.076%) MFC
7 1 (0.076%) Web Services
7 1 (0.076%) XML
Miscellaneous
1 95 (7.19%) Blackberry
2 86 (6.51%) Analytical Skills
3 24 (1.82%) Management Information System
3 24 (1.82%) Computer Science
3 24 (1.82%) iPhone
4 22 (1.66%) Mathematics
5 12 (0.91%) Video Conferencing
5 12 (0.91%) iPad
6 10 (0.76%) Fat Client
6 10 (0.76%) Thin Client
6 10 (0.76%) User Experience
7 9 (0.68%) Mobile Computing
8 8 (0.61%) EPoS
9 5 (0.38%) AS400
9 5 (0.38%) FMCG
9 5 (0.38%) Digital Media
9 5 (0.38%) New Media
9 5 (0.38%) Visualisation
9 5 (0.38%) Enterprise Software
10 4 (0.30%) Social Media
Operating Systems
1 784 (59.30%) Windows
2 308 (23.30%) Windows 7
3 212 (16.04%) Windows XP
4 156 (11.80%) Windows Server 2008
5 118 (8.93%) Windows 8
6 84 (6.35%) Windows Server 2003
7 78 (5.90%) Linux
8 69 (5.22%) Windows Server 2012
9 39 (2.95%) Mac OS
10 33 (2.50%) Mac OS X
11 32 (2.42%) UNIX
12 29 (2.19%) Windows Vista
13 22 (1.66%) Android
14 19 (1.44%) Apple iOS
15 13 (0.98%) CentOS
16 11 (0.83%) Ubuntu
17 10 (0.76%) Windows 2000
18 9 (0.68%) Red Hat Enterprise Linux
19 7 (0.53%) SUSE
19 7 (0.53%) Debian
Processes & Methodologies
1 336 (25.42%) ITIL
2 98 (7.41%) Service Management
3 68 (5.14%) Incident Management
4 59 (4.46%) CRM
5 36 (2.72%) ITSM
6 31 (2.34%) Service Delivery
7 30 (2.27%) E-Commerce
8 19 (1.44%) Time Management
9 13 (0.98%) Line Management
10 12 (0.91%) Change Management
11 11 (0.83%) Project Planning
11 11 (0.83%) Kalman Filter
12 10 (0.76%) ITIL V3
12 10 (0.76%) Benchmarking
13 9 (0.68%) Business Continuity
13 9 (0.68%) Agile Software Development
13 9 (0.68%) Asset Management
14 8 (0.61%) Software Testing
14 8 (0.61%) Continuous Improvement
14 8 (0.61%) Network Management
Programming Languages
1 96 (7.26%) SQL
2 39 (2.95%) C
3 11 (0.83%) JavaScript
4 8 (0.61%) Python
5 6 (0.45%) VBA
5 6 (0.45%) PHP
6 5 (0.38%) C#
6 5 (0.38%) VB
7 3 (0.23%) PowerShell
8 2 (0.15%) Bash Shell
8 2 (0.15%) C++
8 2 (0.15%) Java
8 2 (0.15%) Perl
9 1 (0.076%) PL/SQL
9 1 (0.076%) Ruby
9 1 (0.076%) T-SQL
9 1 (0.076%) VBScript
Qualifications
1 123 (9.30%) Degree
2 121 (9.15%) MCP
3 116 (8.77%) Microsoft Certification
4 57 (4.31%) MCSE
5 51 (3.86%) MCSA
5 51 (3.86%) ITIL Foundation Certificate
6 41 (3.10%) Cisco Certification
7 40 (3.03%) CCNA
7 40 (3.03%) A+ Certification
8 33 (2.50%) MCITP
9 30 (2.27%) Security Cleared
10 23 (1.74%) ITIL Certification
11 20 (1.51%) Network+ Certification
12 19 (1.44%) VCP4
12 19 (1.44%) SC Cleared
13 13 (0.98%) HND
14 10 (0.76%) MCTS
15 9 (0.68%) JNCIA
15 9 (0.68%) CCSA
16 5 (0.38%) CCNP
Quality Assurance & Compliance
1 201 (15.20%) SLA
2 4 (0.30%) ISO 9001
2 4 (0.30%) ISO/IEC 27001
3 3 (0.23%) Sarbanes-Oxley
System Software
1 525 (39.71%) Active Directory
2 69 (5.22%) VMware Infrastructure
3 33 (2.50%) XenApp
4 23 (1.74%) Terminal Services
5 18 (1.36%) Hyper-V
6 12 (0.91%) XenDesktop
7 11 (0.83%) Citrix Presentation Server
8 10 (0.76%) VMware ESXi
9 7 (0.53%) vSphere
10 5 (0.38%) VMware Server
11 2 (0.15%) MetaFrame
12 1 (0.076%) VMware ESX
12 1 (0.076%) LiteSpeed
12 1 (0.076%) VirtualBox
12 1 (0.076%) StorNext
12 1 (0.076%) KVM
Systems Management
1 37 (2.80%) SCCM
2 17 (1.29%) Backup Exec
3 15 (1.13%) Norton AntiVirus
4 7 (0.53%) DameWare
4 7 (0.53%) Tivoli
5 4 (0.30%) WSUS
5 4 (0.30%) cPanel
6 3 (0.23%) Plesk
7 2 (0.15%) ARCserve
7 2 (0.15%) SCOM
8 1 (0.076%) SolarWinds Orion
8 1 (0.076%) Tivoli Storage Manager
8 1 (0.076%) Systems Management Server (SMS)
Vendors
1 611 (46.22%) Microsoft
2 197 (14.90%) Citrix
3 111 (8.40%) VMware
4 64 (4.84%) Cisco
5 59 (4.46%) Apple
6 37 (2.80%) HP
7 34 (2.57%) Remedy
8 27 (2.04%) Lotus
9 21 (1.59%) Symantec
10 16 (1.21%) McAfee
11 13 (0.98%) SAP
12 12 (0.91%) Juniper
12 12 (0.91%) Red Hat
13 11 (0.83%) Sun
13 11 (0.83%) Avaya
13 11 (0.83%) Dell
13 11 (0.83%) IBM
13 11 (0.83%) Mitel
14 10 (0.76%) Veeam
15 9 (0.68%) Sophos
East Sussex
ARC IT Recruitment Ltd
Salary: £17000 - £20000 Per Annum
Posted: 3 hours ago
East Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £25000 Per Annum
Posted: 3 hours ago
City, London
Harvey Nash plc
Salary: £23000 - £25000 per annum + Good benefits
Posted: 4 hours ago
Manchester, Lancashire
Senitor Associates
Posted: 5 hours ago
Newcastle Upon Tyne, Tyne and Wear
Solutions Recruitment
Salary: From £18,000 to £22,000 per annum
Posted: 10 hours ago
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £16,000 to £18,000 per annum
Posted: Yesterday
Croydon, Surrey
FT Select
Salary: From £23,000 to £25,000 per annum plus benefits
Posted: Yesterday
Northampton, Northamptonshire
EXCELerate
Salary: £30/35k, Health Care and Pension
Posted: Yesterday
Cheshire
Senitor Associates
Salary: £16000 per annum
Posted: Yesterday
St. Albans, Hertfordshire
Evolution Recruitment Solutions
Salary: 26k pro rata'd + benefits
Posted: Yesterday
Middlewich, Cheshire
AWD Recruitment
Salary: £16,000 - £18,000 + Benefits
Posted: 2 days ago
City, London
Eligo Recruitment Ltd
Salary: £20000 - £24000 per annum + Full Benefits
Posted: 2 days ago
Manchester, Lancashire
JM
Salary: £20000 - £30000 per annum + Excellent Benefits
Posted: 2 days ago
City, London
JM
Salary: £20000 - £30000 per annum + Excellent Benefits
Posted: 2 days ago
Tamworth, Staffordshire
ReThink Recruitment
Salary: £17000 - £22000 per annum + Bonus & Benefits
Posted: 2 days ago
Edinburgh, Midlothian
Harvey Nash plc
Salary: £16000 - £17000 per annum
Posted: 2 days ago
Chessington, Surrey
RecruitmentRevolution.com Limited
Salary: From £12,000 to £15,000 per annum
Posted: 2 days ago
Manchester, Lancashire
Circle Recruitment
Salary: £16000 - £18000 per annum + On call (£3K), Pension
Posted: 3 days ago
City, London
I.T. Skillfinder
Salary: £26000 - £30000 per annum + Bonus and Benefits
Posted: 3 days ago
Manchester, Lancashire
Circle Recruitment
Salary: £16000 - £20000 per annum + On Call, Pension, Healthcare
Posted: 3 days ago