The table below looks at the statistics for the 1st Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
First Line Support
Rank 451 436 492
Rank change year-on-year
-15 +56
Permanent jobs requiring a 1st Line Support 629 645 519
As % of all permanent IT jobs located in the UK 0.62% 0.62% 0.50%
As % of the Job Titles category 0.64% 0.64% 0.52%
Number of salaries quoted 584 600 478
Average salary £21,500 £20,500 £21,000
Average salary % change year-on-year
+4.87% -2.38%
90% offered a salary of more than £17,500 £17,000 £17,500
10% offered a salary of more than £27,500 £26,000 £27,500
UK excluding London average salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
97552 100837 99178
As % of all permanent IT jobs located in the UK 96.12% 96.44% 96.24%
Number of salaries quoted 81926 83590 79842
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

1st Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support within the UK.

1st Line Support Salary Trend in the UK

1st Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support over the 3 months to 5 February 2016 within the UK.

1st Line Support Salary Histogram in the UK

1st Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +2 610 £21,500 +3.61% 94
South East -24 205 £20,500 - 28
London +34 198 £24,000 - 19
East of England +11 64 £23,000 +12.19% 9
Surrey -13 58 £21,000 -2.32% 4
Hampshire +13 45 £20,000 -6.97% 4
North West +3 43 £19,500 +2.63% 9
Essex +18 33 £23,000 -28.12% 1
South West -7 32 £18,500 -2.63% 10
Yorkshire +7 30 £20,000 +5.26% 9
West Midlands -11 29 £21,000 +9.80% 5
East Sussex +12 27 £21,000 +13.51% 2
Kent +20 25 £22,500 +4.65% 4
Southampton +24 24 £18,000 -7.69% 1
Manchester +19 24 £20,000 +2.56% 3
Oxfordshire +12 22 £20,500 +7.89% 7
Brighton -1 17 £21,000 +13.51%
Hertfordshire -7 16 £23,000 +35.29% 2
West Yorkshire -10 16 £22,625 +19.07% 7
Wales +15 14 £18,500 -22.91% 4
Birmingham +1 14 £21,000 +9.09% 1
Leeds -3 13 £23,250 +29.16% 3
Egham - 13 £21,500 - 2
Dorset +10 12 £17,750 -29.00% 2
Sevenoaks +7 12 £22,750 +5.81% 1
Berkshire -18 12 £22,500 +7.14% 3
North Yorkshire +27 11 £18,000 -5.26% 1
City of London +34 10 £27,500 +18.49% 6
Cheshire +10 10 £20,250 +6.57% 1
Croydon -7 10 £24,000 -

1st Line Support
Top 30 Related IT Skills

For the 6 months to 5 February 2016, IT jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 729 (58.70%) Windows
2 576 (46.38%) Microsoft
3 514 (41.38%) Active Directory
4 392 (31.56%) MS Office
5 322 (25.93%) MS Excel
6 289 (23.27%) Windows 7
7 248 (19.97%) ITIL
8 212 (17.07%) Windows Server
9 175 (14.09%) Windows XP
10 174 (14.01%) SLA
11 167 (13.45%) Citrix
12 156 (12.56%) MS Exchange
13 150 (12.08%) Windows 8
14 130 (10.47%) Finance
15 123 (9.90%) Microsoft Certification
16 120 (9.66%) VMware
17 118 (9.50%) TCP/IP
18 110 (8.86%) Service Management
19 104 (8.37%) Degree
20 98 (7.89%) SQL
20 98 (7.89%) Office 365
21 92 (7.41%) Firewall
22 85 (6.84%) Windows Server 2008
23 79 (6.36%) VMware Infrastructure
24 77 (6.20%) DNS
25 72 (5.80%) Linux
26 70 (5.64%) Blackberry
27 68 (5.48%) Windows Server 2003
28 65 (5.23%) CRM
29 63 (5.07%) Internet

1st Line Support
Top Related IT Skills by Category

For the 6 months to 5 February 2016, IT jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 156 (12.56%) MS Exchange
2 47 (3.78%) Exchange Server 2003
3 38 (3.06%) Exchange Server 2010
4 35 (2.82%) Exchange Server 2013
5 27 (2.17%) SharePoint
6 26 (2.09%) Blackberry Enterprise Server
7 23 (1.85%) Exchange Server 2007
8 22 (1.77%) Lync
9 16 (1.29%) IBM Notes
10 7 (0.56%) IIS
11 5 (0.40%) CMS
12 1 (0.081%) BizTalk Server
12 1 (0.081%) Confluence
12 1 (0.081%) NetWeaver
12 1 (0.081%) SharePoint 2013
12 1 (0.081%) WordPress
Applications
1 392 (31.56%) MS Office
2 322 (25.93%) MS Excel
3 11 (0.89%) MS PowerPoint
4 7 (0.56%) MS Visio
5 1 (0.081%) Adobe Creative Suite
5 1 (0.081%) AutoCAD
5 1 (0.081%) MS Project
5 1 (0.081%) Photoshop
5 1 (0.081%) Spreadsheet
Business Applications
1 23 (1.85%) Dynamics CRM
2 4 (0.32%) Remedy ITSM
3 2 (0.16%) Dynamics AX
3 2 (0.16%) Dynamics NAV
3 2 (0.16%) Payment Gateway
4 1 (0.081%) ION MarketView
4 1 (0.081%) SAP Business One
4 1 (0.081%) SAP Oil and Gas
Cloud Services
1 98 (7.89%) Office 365
2 6 (0.48%) Cloud Computing
3 5 (0.40%) Google Apps
4 4 (0.32%) Dropbox
5 3 (0.24%) Amazon AWS
5 3 (0.24%) Mimecast
6 1 (0.081%) SaaS
Communications & Networking
1 118 (9.50%) TCP/IP
2 92 (7.41%) Firewall
3 77 (6.20%) DNS
4 63 (5.07%) Internet
5 54 (4.35%) WAN
6 51 (4.11%) DHCP
6 51 (4.11%) VPN
7 48 (3.86%) VoIP
8 47 (3.78%) LAN
9 21 (1.69%) IP Telephony
10 19 (1.53%) SAN
11 16 (1.29%) Wireless
12 10 (0.81%) Remote Desktop
12 10 (0.81%) SSL
12 10 (0.81%) Wi-Fi
13 9 (0.72%) Extranet
14 8 (0.64%) Ethernet
15 7 (0.56%) Unified Communications
16 6 (0.48%) VLAN
16 6 (0.48%) xDSL
Database & Business Intelligence
1 55 (4.43%) SQL Server
2 14 (1.13%) MySQL
3 7 (0.56%) Crystal Reports
3 7 (0.56%) SQL Server 2008
3 7 (0.56%) SQL Server 2012
4 4 (0.32%) SQL Server 2014
5 3 (0.24%) SQL Server 2000
6 2 (0.16%) PostgreSQL
7 1 (0.081%) BusinessObjects
7 1 (0.081%) MS Access
7 1 (0.081%) Oracle Database
7 1 (0.081%) SAP BI
7 1 (0.081%) SAP BW
7 1 (0.081%) SQL Server Reporting Services
Development Applications
1 8 (0.64%) JIRA
2 2 (0.16%) AdminStudio
2 2 (0.16%) SQL Server Management Studio (SSMS)
2 2 (0.16%) Yeoman
3 1 (0.081%) Visual Studio
General
1 130 (10.47%) Finance
2 62 (4.99%) Law
3 45 (3.62%) Legal
4 34 (2.74%) Retail
5 21 (1.69%) Telecoms
6 18 (1.45%) German Language
7 14 (1.13%) Banking
8 10 (0.81%) Manufacturing
8 10 (0.81%) Marketing
9 8 (0.64%) Games
10 5 (0.40%) Advertising
10 5 (0.40%) French Language
11 4 (0.32%) Back Office
11 4 (0.32%) Electronics
11 4 (0.32%) Investment Banking
11 4 (0.32%) Publishing
12 3 (0.24%) Automotive
12 3 (0.24%) Pharmaceutical
13 2 (0.16%) Billing
13 2 (0.16%) Financial Institution
Libraries, Frameworks & Software Standards
1 23 (1.85%) .NET
2 15 (1.21%) HTML
3 11 (0.89%) ASP.NET
4 10 (0.81%) XML
5 8 (0.64%) jQuery
6 7 (0.56%) FIX Protocol
6 7 (0.56%) Silverlight
7 6 (0.48%) CSS
8 5 (0.40%) Web Services
9 3 (0.24%) COM
10 2 (0.16%) EDI
10 2 (0.16%) LAMP
10 2 (0.16%) XMPP
11 1 (0.081%) Ajax
11 1 (0.081%) HTML5
11 1 (0.081%) SAP Basis
11 1 (0.081%) SAP PI
11 1 (0.081%) SAP XI
11 1 (0.081%) XSLT
Miscellaneous
1 70 (5.64%) Blackberry
2 63 (5.07%) Analytical Skills
3 35 (2.82%) Computer Science
3 35 (2.82%) Driving Licence
4 32 (2.58%) Management Information System
5 24 (1.93%) EPoS
6 21 (1.69%) iPad
7 14 (1.13%) iPhone
7 14 (1.13%) Mathematics
8 12 (0.97%) Video Conferencing
9 10 (0.81%) Economics
10 9 (0.72%) Data Centre
10 9 (0.72%) Fintech
11 5 (0.40%) Clustering
12 4 (0.32%) Data Structures
12 4 (0.32%) Mainframe
12 4 (0.32%) Mobile App
13 3 (0.24%) e-Learning
13 3 (0.24%) Handset
13 3 (0.24%) NHS
Operating Systems
1 729 (58.70%) Windows
2 289 (23.27%) Windows 7
3 212 (17.07%) Windows Server
4 175 (14.09%) Windows XP
5 150 (12.08%) Windows 8
6 85 (6.84%) Windows Server 2008
7 72 (5.80%) Linux
8 68 (5.48%) Windows Server 2003
9 62 (4.99%) Windows Server 2012
10 44 (3.54%) Android
11 42 (3.38%) Apple iOS
12 30 (2.42%) Windows Vista
13 23 (1.85%) Mac OS X
14 22 (1.77%) Mac OS
15 18 (1.45%) Windows 10
16 15 (1.21%) Unix
17 4 (0.32%) Windows 2000
18 2 (0.16%) AIX
18 2 (0.16%) CentOS
18 2 (0.16%) Debian
Processes & Methodologies
1 248 (19.97%) ITIL
2 110 (8.86%) Service Management
3 65 (5.23%) CRM
4 61 (4.91%) Incident Management
5 38 (3.06%) ITSM
6 37 (2.98%) Service Delivery
7 26 (2.09%) Coaching
7 26 (2.09%) Time Management
8 22 (1.77%) Problem Management
9 21 (1.69%) E-Commerce
10 20 (1.61%) Disaster Recovery
10 20 (1.61%) Mentoring
11 19 (1.53%) Logistics
12 18 (1.45%) Business Continuity
12 18 (1.45%) Document Management
13 17 (1.37%) Project Management
14 15 (1.21%) High Availability
15 14 (1.13%) Data Protection
16 13 (1.05%) Change Management
16 13 (1.05%) ERP
Programming Languages
1 98 (7.89%) SQL
2 28 (2.25%) C
3 19 (1.53%) C#
4 11 (0.89%) JavaScript
5 10 (0.81%) PowerShell
6 8 (0.64%) Java
7 6 (0.48%) VB
8 4 (0.32%) PHP
8 4 (0.32%) T-SQL
9 3 (0.24%) VBA
10 2 (0.16%) C++
10 2 (0.16%) VB.NET
11 1 (0.081%) ABAP
11 1 (0.081%) Python
11 1 (0.081%) R
11 1 (0.081%) Shell Script
11 1 (0.081%) VBScript
Qualifications
1 123 (9.90%) Microsoft Certification
2 104 (8.37%) Degree
3 55 (4.43%) MCP
4 50 (4.03%) MCSE
5 38 (3.06%) Cisco Certification
5 38 (3.06%) ITIL Certification
6 33 (2.66%) CCNA
6 33 (2.66%) MCSA
6 33 (2.66%) Security Cleared
7 26 (2.09%) MCITP
8 25 (2.01%) SC Cleared
9 23 (1.85%) MCDST
10 22 (1.77%) A+ Certification
11 13 (1.05%) MCTS
11 13 (1.05%) MOS
12 10 (0.81%) HNC
12 10 (0.81%) ITIL Foundation Certificate
13 8 (0.64%) ACTC
14 7 (0.56%) Network+ Certification
15 6 (0.48%) HND
Quality Assurance & Compliance
1 174 (14.01%) SLA
2 10 (0.81%) ISO/IEC 27001
3 3 (0.24%) QA
4 2 (0.16%) PCI DSS
5 1 (0.081%) COBIT
5 1 (0.081%) DICOM
System Software
1 514 (41.38%) Active Directory
2 79 (6.36%) VMware Infrastructure
3 53 (4.27%) Hyper-V
4 28 (2.25%) Terminal Server
5 21 (1.69%) XenApp
6 10 (0.81%) Terminal Services
6 10 (0.81%) XenDesktop
7 6 (0.48%) VMware ESX
8 4 (0.32%) Microsoft App-V
8 4 (0.32%) vSphere
9 2 (0.16%) VMware ESXi
10 1 (0.081%) XenServer
Systems Management
1 18 (1.45%) Backup Exec
2 15 (1.21%) SCCM
3 11 (0.89%) DameWare
4 10 (0.81%) SCOM
5 8 (0.64%) Microsoft Data Protection Manager
6 6 (0.48%) Norton AntiVirus
7 3 (0.24%) Cisco CUCM
7 3 (0.24%) Tivoli
7 3 (0.24%) WSUS
8 2 (0.16%) SCVMM
9 1 (0.081%) AirWatch
9 1 (0.081%) Tivoli Storage Manager
Vendors
1 576 (46.38%) Microsoft
2 167 (13.45%) Citrix
3 120 (9.66%) VMware
4 59 (4.75%) Cisco
5 47 (3.78%) Apple
6 35 (2.82%) Avaya
7 29 (2.33%) iManage
8 25 (2.01%) HP
9 23 (1.85%) Remedy
10 20 (1.61%) SAP
11 19 (1.53%) AppSense
12 18 (1.45%) Dell
13 16 (1.29%) Lotus
13 16 (1.29%) Symantec
14 14 (1.13%) ServiceNow
15 11 (0.89%) Oracle
16 9 (0.72%) Adobe
16 9 (0.72%) SonicWALL
17 8 (0.64%) Interwoven
18 7 (0.56%) Google
East Sussex
ARC IT Recruitment Ltd
Salary: £21000 Per Annum
Posted: Yesterday
Basildon, Essex
ARC IT Recruitment Ltd
Salary: £23000 - £25000 Per Annum + benefits
Posted: Yesterday
Hastings, East Sussex
ARC IT Recruitment Ltd
Salary: £15000 - £22000 Per Annum
Posted: Yesterday
Surrey
ARC IT Recruitment Ltd
Salary: £15000 - £20000 Per Annum DOE
Posted: Yesterday
Hoddesdon, Hertfordshire
Harvey Nash plc
Salary: £23000 per annum + + Package
Posted: Yesterday
City, London
Oscar
Salary: £26000 - £35000 per annum
Posted: Yesterday
Wakefield, West Yorkshire
Senitor Associates
Salary: £18000 per annum
Posted: Yesterday
Barnoldswick, Lancashire
Send
Salary: From £16,000 to £16,000 per annum
Posted: Yesterday
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Salary: £18000 - £25000 per annum
Posted: Yesterday
City, London
Satigo Ltd
Salary: £20000 - £25000 per annum + Benefits and Bonus
Posted: Yesterday
Poole, Dorset
Spectrum IT Recruitment (South) Ltd
Salary: £15000 - £17000 per annum + benefits
Posted: Yesterday
Milton Keynes, Buckinghamshire
Senitor Associates
Salary: £26000 per annum + Benfits
Posted: Yesterday
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £25,000 to £35,000 per annum
Posted: 2 days ago
Ipswich, Suffolk
Cooper Lomaz Recruitment Ltd
Salary: £15k - 18k per year
Posted: 2 days ago
Central London / West End
keytree
Salary: £20000 - £25000 per annum
Posted: 2 days ago
Yeovil, Somerset
ComputerWorld Personnel Ltd
Salary: £18000 - £22000 per annum + Benefits
Posted: 2 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £35,000 per annum
Posted: 2 days ago
East London
Connect Support Services Ltd
Posted: 2 days ago
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £27,000 per annum + Training + Career progression
Posted: 2 days ago
Fareham, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £15000 - £18000 per annum + Benefits
Posted: 2 days ago
Newcastle Upon Tyne, Tyne and Wear
Advantage XPO
Salary: £18000 - £21000 per annum + benefits
Posted: 2 days ago
City, London
AWD Recruitment
Salary: £18,000 - £22,000 per annum
Posted: 2 days ago
Newark, Nottinghamshire
Computer People
Salary: £17500.00 - £20000.00 per annum
Posted: 2 days ago
Bellshill, Lanarkshire
RM plc
Salary: £18000 - £22000 per annum + £800 bonus
Posted: 2 days ago
Gloucestershire
People Source Consulting
Salary: £17000 - £20000 per annum
Posted: 2 days ago
Burnley, Lancashire
Applause IT Innovation
Salary: £18000 - £21000 per annum + Bonus & Training
Posted: 2 days ago
West London
Verticality Ltd
Salary: £28000 per annum, Benefits Bonus, Oncall (not immediate), Overtime
Posted: 2 days ago
Cardiff, South Glamorgan
Intapeople
Salary: £16000 - £20000 per annum
Posted: 2 days ago
Christchurch, Dorset
Deerfoot IT Resources Ltd
Salary: £21000 - £26000 per annum
Posted: 3 days ago
Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £22000.00 per annum + Benefits (1 year FTC)
Posted: 3 days ago