The table below looks at the statistics for the 1st Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 5 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 May 2015
Same period 2014 Same period 2013
First Line Support
Rank 418 460 495
Rank change year-on-year
+42 +35
Permanent jobs requiring a 1st Line Support 638 613 437
As % of all permanent IT jobs located in the UK 0.58% 0.51% 0.40%
As % of the Job Titles category 0.61% 0.54% 0.42%
Number of salaries quoted 559 542 394
Average salary £21,500 £21,000 £20,000
Average salary % change year-on-year
+2.38% +5.00%
90% offered a salary of more than £18,000 £17,500 £16,500
10% offered a salary of more than £26,500 £27,500 £26,500
UK excluding London average salary £20,000 £20,000 £19,750
% change year-on-year
- +1.26%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104512 113471 104451
As % of all permanent IT jobs located in the UK 94.63% 94.62% 94.69%
Number of salaries quoted 85520 92371 86950
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support within the UK.

1st Line Support Salary Trend in the UK

1st Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support over the 3 months to 5 May 2015 within the UK.

1st Line Support Salary Histogram in the UK

1st Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 5 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +49 610 £21,500 +2.38% 64
South East +21 233 £21,000 - 17
London +52 207 £24,000 +4.34% 12
Surrey +7 60 £21,750 -1.13% 4
Berkshire +18 55 £20,000 -8.04% 3
City of London +18 40 £24,250 -11.81% 2
East of England -3 38 £22,000 +16.55% 6
Reading +14 34 £19,700 -9.42%
Kent +46 32 £20,000 -11.11% 2
North West -15 31 £20,000 - 7
Hampshire -26 29 £18,125 -2.02% 4
East Midlands +20 28 £20,000 +5.26% 3
Yorkshire +19 27 £18,500 -19.56% 7
East Sussex +24 25 £22,500 +25.00%
Brighton +14 25 £22,500 +25.00%
West Midlands -12 25 £19,000 +2.70% 9
South West -23 19 £19,000 -2.56% 2
Hertfordshire +1 17 £21,000 - 1
Southampton -16 17 £17,500 -6.66% 3
Guildford +20 16 £22,750 +26.38%
West Yorkshire +18 16 £18,000 -21.73% 5
Cheshire +2 16 £19,000 -6.17% 3
Northamptonshire +1 15 £21,250 -1.16% 3
West Sussex 0 14 £20,000 -11.11%
Buckinghamshire -7 13 £20,250 -3.57% 2
Manchester -5 12 £18,500 +2.77% 3
North Yorkshire +16 11 £20,000 -5.32% 2
Leeds +6 11 £18,000 -9.25% 5
Northampton +2 11 £20,000 -6.97% 1
Scotland +21 10 £16,500 -13.15% 1

1st Line Support
Top 30 Related IT Skills

For the 6 months to 5 May 2015, IT jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 780 (62.75%) Windows
2 556 (44.73%) Microsoft
3 546 (43.93%) Active Directory
4 453 (36.44%) MS Office
5 361 (29.04%) MS Excel
6 299 (24.05%) Windows 7
7 279 (22.45%) ITIL
8 222 (17.86%) MS Exchange
9 218 (17.54%) SLA
10 199 (16.01%) Windows XP
11 183 (14.72%) Windows Server 2008
12 182 (14.64%) Citrix
13 146 (11.75%) TCP/IP
14 129 (10.38%) Windows 8
15 120 (9.65%) Microsoft Certification
15 120 (9.65%) Degree
16 117 (9.41%) Finance
17 115 (9.25%) Internet
18 111 (8.93%) VMware
19 106 (8.53%) MCP
20 101 (8.13%) SQL
21 95 (7.64%) DNS
22 89 (7.16%) Windows Server 2003
23 88 (7.08%) Blackberry
24 86 (6.92%) Linux
25 85 (6.84%) Service Management
25 85 (6.84%) Windows Server 2012
26 73 (5.87%) Cisco
27 71 (5.71%) VMware Infrastructure
28 70 (5.63%) DHCP

1st Line Support
Top Related IT Skills by Category

For the 6 months to 5 May 2015, IT jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 222 (17.86%) MS Exchange
2 68 (5.47%) Exchange Server 2010
3 58 (4.67%) Exchange Server 2007
4 36 (2.90%) Exchange Server 2003
5 33 (2.65%) Exchange Server 2013
6 30 (2.41%) Blackberry Enterprise Server
7 29 (2.33%) SharePoint
8 15 (1.21%) WorkSite
9 12 (0.97%) IBM Notes
10 10 (0.80%) Exchange Server 2000
11 8 (0.64%) WordPress
11 8 (0.64%) CMS
12 7 (0.56%) Lync
13 6 (0.48%) Drupal
13 6 (0.48%) Alfresco
14 4 (0.32%) IIS
15 2 (0.16%) Moodle
15 2 (0.16%) Apache
16 1 (0.080%) GroupWise
16 1 (0.080%) OpenEdge
Applications
1 453 (36.44%) MS Office
2 361 (29.04%) MS Excel
3 43 (3.46%) MS PowerPoint
4 4 (0.32%) Spreadsheet
5 3 (0.24%) MS Visio
6 2 (0.16%) Adobe Creative Suite
7 1 (0.080%) Adobe Illustrator
7 1 (0.080%) MS Project
7 1 (0.080%) Photoshop
Business Applications
1 7 (0.56%) Agresso
2 2 (0.16%) Magento
2 2 (0.16%) Dynamics CRM
2 2 (0.16%) Remedy ITSM
2 2 (0.16%) HiPortfolio
2 2 (0.16%) Teamcenter
3 1 (0.080%) SAP Payroll
3 1 (0.080%) AWD
Cloud Services
1 34 (2.74%) Office 365
2 7 (0.56%) Microsoft Azure
3 6 (0.48%) SaaS
4 3 (0.24%) Amazon AWS
5 2 (0.16%) Cloud Computing
5 2 (0.16%) Google Apps
5 2 (0.16%) Google Analytics
6 1 (0.080%) IaaS
6 1 (0.080%) PaaS
Communications & Networking
1 146 (11.75%) TCP/IP
2 115 (9.25%) Internet
3 95 (7.64%) DNS
4 70 (5.63%) DHCP
5 69 (5.55%) VPN
6 68 (5.47%) LAN
6 68 (5.47%) Firewall
7 66 (5.31%) WAN
8 26 (2.09%) VoIP
9 19 (1.53%) Broadband
10 17 (1.37%) SAN
11 16 (1.29%) Wireless
12 12 (0.97%) FTP
13 11 (0.88%) IP Telephony
14 10 (0.80%) ADSL
15 6 (0.48%) SSL
16 5 (0.40%) Wi-Fi
16 5 (0.40%) DSL
17 3 (0.24%) Structured Cabling
18 2 (0.16%) 4G
Database & Business Intelligence
1 57 (4.59%) SQL Server
2 27 (2.17%) MySQL
3 7 (0.56%) SQL Server 2008
4 4 (0.32%) Relational Database
4 4 (0.32%) SQL Server 2012
4 4 (0.32%) SQL Server Reporting Services
4 4 (0.32%) SQL Server 2000
5 3 (0.24%) MS Access
6 1 (0.080%) RDBMS
6 1 (0.080%) SQL Server 2005
Development Applications
1 5 (0.40%) QuickTest Pro
2 1 (0.080%) Hudson
2 1 (0.080%) SQL Server Management Studio (SSMS)
General
1 117 (9.41%) Finance
2 48 (3.86%) Law
3 34 (2.74%) Legal
4 25 (2.01%) Telecoms
5 21 (1.69%) Advertising
5 21 (1.69%) Banking
5 21 (1.69%) Retail
6 20 (1.61%) Manufacturing
7 12 (0.97%) Games
8 11 (0.88%) Marketing
9 6 (0.48%) German Language
10 4 (0.32%) Pharmaceutical
10 4 (0.32%) Back Office
10 4 (0.32%) Publishing
11 3 (0.24%) French Language
11 3 (0.24%) Welsh Language
12 2 (0.16%) Local Government
12 2 (0.16%) Aerospace
13 1 (0.080%) Military
13 1 (0.080%) Financial Institution
Libraries, Frameworks & Software Standards
1 16 (1.29%) HTML
2 6 (0.48%) CSS
3 5 (0.40%) Application Packaging
4 4 (0.32%) .NET
5 3 (0.24%) XML
5 3 (0.24%) WSE
6 2 (0.16%) HTML5
6 2 (0.16%) CSS3
6 2 (0.16%) jQuery
6 2 (0.16%) ASP.NET
6 2 (0.16%) X-Windows
7 1 (0.080%) LAMP
7 1 (0.080%) JSP
7 1 (0.080%) Web Services
7 1 (0.080%) ADO.NET
7 1 (0.080%) MFC
7 1 (0.080%) MAPI
7 1 (0.080%) LINQ
7 1 (0.080%) WCF
7 1 (0.080%) FIX Protocol
Miscellaneous
1 88 (7.08%) Blackberry
2 64 (5.15%) Analytical Skills
3 37 (2.98%) iPhone
4 27 (2.17%) Management Information System
5 26 (2.09%) Mathematics
6 16 (1.29%) Computer Science
7 14 (1.13%) Video Conferencing
8 13 (1.05%) iPad
9 11 (0.88%) Thin Client
9 11 (0.88%) Fat Client
10 10 (0.80%) User Experience
11 9 (0.72%) Mobile Computing
12 7 (0.56%) FMCG
12 7 (0.56%) CMDB
13 6 (0.48%) Visualisation
14 5 (0.40%) EPoS
14 5 (0.40%) Enterprise Software
15 4 (0.32%) Social Media
15 4 (0.32%) Digital Media
15 4 (0.32%) NHS
Operating Systems
1 780 (62.75%) Windows
2 299 (24.05%) Windows 7
3 199 (16.01%) Windows XP
4 183 (14.72%) Windows Server 2008
5 129 (10.38%) Windows 8
6 89 (7.16%) Windows Server 2003
7 86 (6.92%) Linux
8 85 (6.84%) Windows Server 2012
9 40 (3.22%) Mac OS X
10 35 (2.82%) Mac OS
11 33 (2.65%) Android
12 30 (2.41%) Apple iOS
13 29 (2.33%) UNIX
14 23 (1.85%) Windows Vista
15 15 (1.21%) Ubuntu
16 13 (1.05%) CentOS
17 12 (0.97%) Windows 2000 Server
18 10 (0.80%) Red Hat Enterprise Linux
19 8 (0.64%) Windows 2000
20 7 (0.56%) Windows Mobile
Processes & Methodologies
1 279 (22.45%) ITIL
2 85 (6.84%) Service Management
3 65 (5.23%) Incident Management
4 31 (2.49%) CRM
5 27 (2.17%) ITSM
6 26 (2.09%) Service Delivery
7 23 (1.85%) Time Management
8 22 (1.77%) E-Commerce
9 17 (1.37%) Problem Management
10 14 (1.13%) Line Management
11 13 (1.05%) Technical Architecture
12 12 (0.97%) Software Testing
13 11 (0.88%) Kalman Filter
14 10 (0.80%) Project Planning
14 10 (0.80%) Information Security
15 8 (0.64%) Benchmarking
15 8 (0.64%) Change Management
16 7 (0.56%) Migration
16 7 (0.56%) User Acceptance Testing
16 7 (0.56%) Continuous Improvement
Programming Languages
1 101 (8.13%) SQL
2 22 (1.77%) C
3 11 (0.88%) JavaScript
4 9 (0.72%) PHP
5 6 (0.48%) Python
5 6 (0.48%) VB
6 5 (0.40%) PowerShell
7 4 (0.32%) T-SQL
7 4 (0.32%) Perl
8 3 (0.24%) C#
8 3 (0.24%) VBA
8 3 (0.24%) Ruby
8 3 (0.24%) Bash Shell
9 1 (0.080%) Java
9 1 (0.080%) PL/SQL
Qualifications
1 120 (9.65%) Microsoft Certification
1 120 (9.65%) Degree
2 106 (8.53%) MCP
3 61 (4.91%) MCSE
4 59 (4.75%) MCSA
5 35 (2.82%) ITIL Foundation Certificate
5 35 (2.82%) CCNA
5 35 (2.82%) Cisco Certification
6 28 (2.25%) MCITP
7 27 (2.17%) A+ Certification
8 21 (1.69%) Security Cleared
9 19 (1.53%) ITIL Certification
10 12 (0.97%) Network+ Certification
11 11 (0.88%) HND
11 11 (0.88%) SC Cleared
11 11 (0.88%) MCTS
12 5 (0.40%) DV Cleared
12 5 (0.40%) ACTC
13 4 (0.32%) JNCIA
13 4 (0.32%) CCSA
Quality Assurance & Compliance
1 218 (17.54%) SLA
2 7 (0.56%) QA
3 1 (0.080%) Sarbanes-Oxley
System Software
1 546 (43.93%) Active Directory
2 71 (5.71%) VMware Infrastructure
3 34 (2.74%) XenApp
4 24 (1.93%) Terminal Services
5 15 (1.21%) Hyper-V
6 12 (0.97%) VMware ESXi
6 12 (0.97%) XenDesktop
6 12 (0.97%) Citrix Presentation Server
7 5 (0.40%) VMware Server
8 4 (0.32%) vSphere
9 2 (0.16%) StorNext
9 2 (0.16%) VMware Workstation
10 1 (0.080%) Terminal Server
10 1 (0.080%) LiteSpeed
10 1 (0.080%) KVM
10 1 (0.080%) VirtualBox
Systems Management
1 43 (3.46%) SCCM
2 25 (2.01%) Backup Exec
3 15 (1.21%) Norton AntiVirus
4 10 (0.80%) WSUS
5 8 (0.64%) Tivoli
5 8 (0.64%) ARCserve
6 7 (0.56%) cPanel
7 6 (0.48%) Plesk
7 6 (0.48%) DameWare
8 3 (0.24%) SCSM
9 2 (0.16%) Tivoli Storage Manager
10 1 (0.080%) SCOM
10 1 (0.080%) Symantec Enterprise Vault
10 1 (0.080%) SolarWinds Orion
Vendors
1 556 (44.73%) Microsoft
2 182 (14.64%) Citrix
3 111 (8.93%) VMware
4 73 (5.87%) Cisco
5 62 (4.99%) Apple
6 41 (3.30%) HP
7 32 (2.57%) Remedy
8 26 (2.09%) Symantec
9 25 (2.01%) McAfee
10 15 (1.21%) Adobe
11 14 (1.13%) Red Hat
11 14 (1.13%) Oracle
12 12 (0.97%) Lotus
13 11 (0.88%) CA
13 11 (0.88%) Veeam
14 9 (0.72%) SAP
14 9 (0.72%) Salesforce.com
14 9 (0.72%) Sun
14 9 (0.72%) Avaya
14 9 (0.72%) Juniper
Hampshire
Zorba Consulting Limited
Salary: £22k - 25k per year + bonus plus benefits
Posted: Yesterday
St. Albans, Hertfordshire
Understanding Recruitment
Salary: £20000 - £25000 per annum + Benefits
Posted: Yesterday
Camberley, Surrey
Peopleworks
Salary: From £25,000 to £30,000 per annum £25,000 to £30,000 Negotiable + Bonu
Posted: Yesterday
Aylesbury, Buckinghamshire
Intelligent Recruitment
Salary: From £25,000 to £29,000 per annum Superb base, training and excellent
Posted: 2 days ago
Chester, Cheshire
Senitor Associates
Salary: £23000 per annum
Posted: 3 days ago
Birmingham, West Midlands (County)
TEKsystems
Salary: £20000 - £25000 per annum + Benefits
Posted: 3 days ago
Wembley, Middlesex
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum
Posted: 3 days ago
Southampton, Hampshire
Senitor Associates
Salary: £20000 per annum
Posted: 3 days ago
Caerphilly, Mid Glamorgan
CPS Group UK
Salary: £25000 - £30000 per annum + Excellent Benefits Package
Posted: 3 days ago
London
Global Technology Solutions Ltd
Salary: £18000 - £22000 per annum
Posted: 3 days ago
Merseyside
EasyWebRecruitment.com
Salary: Competitive
Posted: 3 days ago
Exeter, Devon
OXL Consulting
Salary: From £16,000 to £20,000 per annum
Posted: 3 days ago
East London
Connect Support Services Ltd
Salary: Negotiable depending on experience
Posted: 3 days ago
Essex
Cooper Lomaz Recruitment Ltd
Salary: £18k - 20k per year
Posted: 3 days ago
Middlesex
Oscar Associates (UK) Ltd
Salary: £110 - £120 per day
Posted: 4 days ago
Brackley, Northamptonshire
Searchability.co.uk
Posted: 4 days ago
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £16,000 to £18,000 per annum
Posted: 4 days ago
High Wycombe, Buckinghamshire
FT Select
Salary: From £20,000 to £24,000 per annum plus benefits
Posted: 4 days ago
Croydon, Surrey
FT Select
Salary: From £22,000 to £24,000 per annum plus benefits
Posted: 4 days ago
Warrington, Cheshire
Evolution Recruitment Solutions
Salary: From £16,000 to £18,000 per annum
Posted: 4 days ago