The statistics below represent IT jobs advertised across the UK that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 18 January 2017 with a comparison to same period over 2 years.

3 months to
18 Jan 2017
Same period 2016 Same period 2015
First Line Support
UK
Rank 446 441 429
Rank change year-on-year
-5 -12
Permanent jobs requiring a 1st Line Support 465 617 668
As % of all permanent IT jobs located in the UK 0.55% 0.62% 0.65%
As % of the Job Titles category 0.57% 0.64% 0.67%
Number of salaries quoted 427 565 628
Median salary £21,500 £21,500 £20,500
Median salary % change year-on-year
- +4.87%
90% offered a salary of more than £17,500 £17,500 £17,000
10% offered a salary of more than £27,000 £27,200 £26,000
UK excluding London median salary £21,000 £21,000 £19,750
% change year-on-year
- +6.32%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
81089 96565 99662
As % of all permanent IT jobs located in the UK 96.45% 96.45% 96.68%
Number of salaries quoted 67342 81085 82844
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £69,500 £70,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

1st Line Support
Jobs Demand Trend

The demand trend of job ads that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support within the UK.

1st Line Support Salary Trend in the UK

1st Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support over the 3 months to 18 January 2017 within the UK.

1st Line Support Salary Histogram in the UK

1st Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 18 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -11 444 £22,000 +2.32% 73
South East -9 142 £21,875 +4.16% 17
London +6 124 £25,000 +4.16% 9
Yorkshire +45 46 £21,500 +13.15% 7
Surrey +16 46 £21,500 - 5
North West -19 42 £19,000 -5.00% 12
Berkshire +56 31 £22,500 +2.27% 5
West Midlands +1 27 £20,000 -4.76% 8
South West +14 22 £18,000 -10.00% 7
West Yorkshire +33 21 £22,500 -3.22% 4
East of England -5 21 £21,000 -8.69% 6
Manchester -33 21 £21,500 +4.87% 8
East Midlands +14 17 £20,000 -9.09% 5
Cheshire +23 16 £18,750 -10.71%
Hampshire -23 16 £19,000 +5.55% 3
Brighton +21 15 £21,000 -
East Sussex +14 15 £21,000 -
South Yorkshire +12 15 £17,500 -7.89% 2
Reigate +35 14 £17,000 -
Leeds +32 14 £22,500 -3.22% 2
City of London +26 12 £24,000 +6.66% 1
Bracknell +22 12 £26,000 +4.00%
Sheffield +17 12 £17,500 -7.89% 1
Hertfordshire +8 12 £21,500 -6.52% 3
Reading +42 11 £22,500 -4.25% 4
Buckinghamshire +22 11 £22,500 +4.65% 2
Kent -17 11 £21,750 -3.33% 1
Derbyshire - 11 £20,000 - 3
Wiltshire +29 10 £18,000 -6.49% 3
Birmingham -16 10 £21,500 +2.38% 2

1st Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 18 January 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support in the job title.

1 644 (65.05%) Windows
2 463 (46.77%) Microsoft
2 463 (46.77%) Active Directory
3 286 (28.89%) MS Office
4 259 (26.16%) MS Excel
5 237 (23.94%) Windows 7
6 228 (23.03%) ITIL
7 173 (17.47%) Windows Server
8 151 (15.25%) MS Exchange
9 148 (14.95%) SLA
10 115 (11.62%) VMware
11 110 (11.11%) Windows 8
12 102 (10.30%) Windows XP
13 98 (9.90%) Office 365
14 94 (9.49%) Citrix
15 93 (9.39%) Finance
16 90 (9.09%) TCP/IP
17 81 (8.18%) Windows Server 2008
18 79 (7.98%) Linux
19 78 (7.88%) Windows 10
20 76 (7.68%) SQL
21 72 (7.27%) VMware Infrastructure
22 71 (7.17%) Firewall
23 69 (6.97%) Degree
24 67 (6.77%) VPN
25 62 (6.26%) WAN
26 61 (6.16%) Cisco
26 61 (6.16%) Service Management
27 60 (6.06%) VoIP
28 59 (5.96%) DNS

1st Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 151 (15.25%) MS Exchange
2 32 (3.23%) Skype for Business
3 29 (2.93%) SharePoint
4 19 (1.92%) Exchange Server 2003
5 18 (1.82%) Exchange Server 2010
6 15 (1.52%) Exchange Server 2013
7 11 (1.11%) Exchange Server 2007
8 8 (0.81%) SharePoint 2010
9 7 (0.71%) IBM Notes
10 6 (0.61%) IIS
11 2 (0.20%) SharePoint 2013
12 1 (0.10%) Blackberry Enterprise Server
12 1 (0.10%) CMS
12 1 (0.10%) GroupWise
12 1 (0.10%) IBM Domino
12 1 (0.10%) JBoss
12 1 (0.10%) Sitecore CMS
12 1 (0.10%) Umbraco
12 1 (0.10%) WordPress
Applications
1 286 (28.89%) MS Office
2 259 (26.16%) MS Excel
3 18 (1.82%) MS PowerPoint
4 4 (0.40%) Adobe Creative Suite
5 3 (0.30%) MS Visio
6 2 (0.20%) Acrobat
6 2 (0.20%) InfoPath
6 2 (0.20%) MS Project
7 1 (0.10%) Spreadsheet
Business Applications
1 5 (0.51%) Dynamics CRM
2 3 (0.30%) SAP Oil and Gas
3 2 (0.20%) Dynamics NAV
3 2 (0.20%) SAP Business One
4 1 (0.10%) SAP BPC
4 1 (0.10%) SAP SM
Cloud Services
1 98 (9.90%) Office 365
2 6 (0.61%) Dropbox
3 1 (0.10%) Amazon AWS
3 1 (0.10%) Fastly
3 1 (0.10%) G Suite
3 1 (0.10%) Microsoft Azure
Communications & Networking
1 90 (9.09%) TCP/IP
2 71 (7.17%) Firewall
3 67 (6.77%) VPN
4 62 (6.26%) WAN
5 60 (6.06%) VoIP
6 59 (5.96%) DNS
7 55 (5.56%) LAN
8 47 (4.75%) DHCP
9 44 (4.44%) Internet
10 27 (2.73%) Remote Desktop
11 23 (2.32%) SAN
12 15 (1.52%) FTP
12 15 (1.52%) Skype
13 13 (1.31%) Network Security
13 13 (1.31%) Wireless
14 11 (1.11%) NAS
15 8 (0.81%) ADSL
16 7 (0.71%) HTTP
16 7 (0.71%) SMTP
16 7 (0.71%) SSL
Database & Business Intelligence
1 24 (2.42%) SQL Server
2 15 (1.52%) MySQL
3 8 (0.81%) SQL Server 2008
4 7 (0.71%) Crystal Reports
5 5 (0.51%) SQL Server 2005
6 3 (0.30%) SQL Server Reporting Services
7 2 (0.20%) FileMaker
7 2 (0.20%) MS Access
7 2 (0.20%) Relational Database
7 2 (0.20%) SQL Server 2000
8 1 (0.10%) Data Mining
8 1 (0.10%) DB2
8 1 (0.10%) Oracle Database
8 1 (0.10%) Oracle Reports
8 1 (0.10%) PostgreSQL
8 1 (0.10%) RDBMS
8 1 (0.10%) SAP BW
Development Applications
1 4 (0.40%) JIRA
2 2 (0.20%) Eclipse
3 1 (0.10%) ProC
General
1 93 (9.39%) Finance
2 46 (4.65%) Telecoms
3 30 (3.03%) Law
4 25 (2.53%) Legal
5 21 (2.12%) Banking
6 18 (1.82%) Retail
7 17 (1.72%) Marketing
8 14 (1.41%) Manufacturing
9 12 (1.21%) German Language
10 10 (1.01%) Back Office
10 10 (1.01%) French Language
11 9 (0.91%) Games
11 9 (0.91%) Spanish Language
12 7 (0.71%) Advertising
12 7 (0.71%) Financial Institution
12 7 (0.71%) Front Office
13 4 (0.40%) Electronics
14 3 (0.30%) Pharmaceutical
15 2 (0.20%) Billing
15 2 (0.20%) Swedish Language
Libraries, Frameworks & Software Standards
1 15 (1.52%) .NET
2 11 (1.11%) XML
3 10 (1.01%) HTML
4 9 (0.91%) Web Services
5 6 (0.61%) ASP.NET
5 6 (0.61%) CSS
6 5 (0.51%) EDI
6 5 (0.51%) SOAP
7 3 (0.30%) COM
7 3 (0.30%) LAMP
7 3 (0.30%) XSL
7 3 (0.30%) XSLT
8 2 (0.20%) Middleware
8 2 (0.20%) OLE
9 1 (0.10%) Apache Flex
9 1 (0.10%) DHTML
9 1 (0.10%) FIX Protocol
9 1 (0.10%) XMPP
Miscellaneous
1 46 (4.65%) Analytical Skills
2 40 (4.04%) iPad
3 35 (3.54%) Blackberry
4 24 (2.42%) Computer Science
5 22 (2.22%) Data Centre
5 22 (2.22%) Smartphone
6 20 (2.02%) iPhone
7 18 (1.82%) Video Conferencing
8 14 (1.41%) Management Information System
9 12 (1.21%) Driving Licence
9 12 (1.21%) EPoS
10 11 (1.11%) NHS
11 10 (1.01%) Client/Server
11 10 (1.01%) User Experience
12 9 (0.91%) Handset
12 9 (0.91%) Mathematics
12 9 (0.91%) Virtual Team
13 8 (0.81%) Chip and PIN
14 5 (0.51%) Fat Client
14 5 (0.51%) Thin Client
Operating Systems
1 644 (65.05%) Windows
2 237 (23.94%) Windows 7
3 173 (17.47%) Windows Server
4 110 (11.11%) Windows 8
5 102 (10.30%) Windows XP
6 81 (8.18%) Windows Server 2008
7 79 (7.98%) Linux
8 78 (7.88%) Windows 10
9 57 (5.76%) Windows Server 2012
10 44 (4.44%) Mac OS X
11 38 (3.84%) Windows Server 2003
12 19 (1.92%) Unix
13 18 (1.82%) Mac OS
14 13 (1.31%) Apple iOS
15 9 (0.91%) Android
16 6 (0.61%) Red Hat Enterprise Linux
16 6 (0.61%) VMS
17 5 (0.51%) Windows Vista
18 4 (0.40%) Solaris
19 2 (0.20%) Windows Mobile
Processes & Methodologies
1 228 (23.03%) ITIL
2 61 (6.16%) Service Management
3 52 (5.25%) Incident Management
4 46 (4.65%) Time Management
5 42 (4.24%) Service Delivery
6 30 (3.03%) ITSM
7 28 (2.83%) CRM
8 20 (2.02%) Ticket Management
9 17 (1.72%) Change Management
9 17 (1.72%) Root Cause Analysis
10 16 (1.62%) Workflow
11 15 (1.52%) Asset Management
11 15 (1.52%) Case Management
12 14 (1.41%) ITIL V3
13 12 (1.21%) E-Commerce
13 12 (1.21%) Stakeholder Management
13 12 (1.21%) Trend Analysis
14 11 (1.11%) Change Control
14 11 (1.11%) Mobile Device Management
15 10 (1.01%) ERP
Programming Languages
1 76 (7.68%) SQL
2 20 (2.02%) C
3 12 (1.21%) JavaScript
4 6 (0.61%) C#
5 5 (0.51%) T-SQL
6 4 (0.40%) Java
6 4 (0.40%) VB
6 4 (0.40%) VBScript
7 2 (0.20%) VBA
8 1 (0.10%) Google Apps Script
8 1 (0.10%) PHP
8 1 (0.10%) PowerShell
8 1 (0.10%) Tcl
8 1 (0.10%) VB.NET
Qualifications
1 69 (6.97%) Degree
2 58 (5.86%) Microsoft Certification
3 37 (3.74%) Cisco Certification
4 36 (3.64%) CCNA
5 27 (2.73%) Security Cleared
6 26 (2.63%) SC Cleared
7 21 (2.12%) MCP
8 20 (2.02%) MCITP
9 19 (1.92%) MCSE
10 18 (1.82%) ITIL Certification
11 13 (1.31%) A+ Certification
11 13 (1.31%) CCNP
12 10 (1.01%) HND
12 10 (1.01%) ITIL Foundation Certificate
12 10 (1.01%) Network+ Certification
13 8 (0.81%) MCTS
14 6 (0.61%) CCENT
14 6 (0.61%) MCSA
15 4 (0.40%) CISSP
15 4 (0.40%) SCNA
Quality Assurance & Compliance
1 148 (14.95%) SLA
2 2 (0.20%) ISO 9001
2 2 (0.20%) ISO/IEC 27001
2 2 (0.20%) QA
3 1 (0.10%) Data Quality
3 1 (0.10%) ISO22301
System Software
1 463 (46.77%) Active Directory
2 72 (7.27%) VMware Infrastructure
3 12 (1.21%) Hyper-V
3 12 (1.21%) Microsoft Virtual Server
4 10 (1.01%) XenApp
5 7 (0.71%) Terminal Server
5 7 (0.71%) Terminal Services
5 7 (0.71%) VMware Workstation
6 4 (0.40%) Sendmail
6 4 (0.40%) XenDesktop
7 3 (0.30%) IMail Server
7 3 (0.30%) Microsoft App-V
7 3 (0.30%) Virtual Desktop
8 2 (0.20%) Virtual Machines
9 1 (0.10%) BitLocker
9 1 (0.10%) NDS
9 1 (0.10%) NetIQ eDirectory
9 1 (0.10%) vSphere
Systems Management
1 28 (2.83%) SCCM
2 9 (0.91%) Backup Exec
3 7 (0.71%) Systems Management Server (SMS)
4 5 (0.51%) Cisco CUCM
5 4 (0.40%) Nagios
6 3 (0.30%) SCOM
7 2 (0.20%) DameWare
7 2 (0.20%) HP Data Protector
7 2 (0.20%) Microsoft Data Protection Manager
7 2 (0.20%) OpenView
7 2 (0.20%) OVSD
7 2 (0.20%) ServiceCenter
8 1 (0.10%) AirWatch
8 1 (0.10%) Casper Suite
8 1 (0.10%) Failover Clustering
8 1 (0.10%) FortiGate
8 1 (0.10%) Norton AntiVirus
8 1 (0.10%) SCSM
8 1 (0.10%) Tivoli
8 1 (0.10%) Tivoli Storage Manager
Vendors
1 463 (46.77%) Microsoft
2 115 (11.62%) VMware
3 94 (9.49%) Citrix
4 61 (6.16%) Cisco
5 56 (5.66%) Apple
6 24 (2.42%) iManage
7 21 (2.12%) HP
8 18 (1.82%) Bomgar
8 18 (1.82%) Remedy
9 16 (1.62%) SAP
10 13 (1.31%) Avaya
11 12 (1.21%) Adobe
12 9 (0.91%) Dell
12 9 (0.91%) Fujitsu
12 9 (0.91%) ServiceNow
13 8 (0.81%) Lotus
13 8 (0.81%) Polycom
13 8 (0.81%) RedPrairie
14 7 (0.71%) Mitel
14 7 (0.71%) Oracle
Northampton, Northamptonshire
Senitor Associates
Salary: £19000 per annum
Posted: 9 hours ago
Leeds, West Yorkshire
Premier IT
Posted: 10 hours ago
Guildford, Surrey
Ashdown IT
Salary: £18000 - £23000 per annum + benefits
Posted: 8 hours ago
Godalming, Surrey
Ashdown IT
Salary: £18000 - £23000 per annum + FULL MS training
Posted: 8 hours ago
Castleford, West Yorkshire
Senitor Associates
Salary: £18000 - £22000 per annum + Pension Scheme
Posted: 10 hours ago
London
Harvey Nash plc
Salary: £25000 - £35000 per annum + bonus and benefits
Posted: 3 hours ago
Belfast, County Antrim
EXCELerate
Salary: Up to £18,000 per annum + 5% Bonus + Life Insurance, Healthcare & Pens
Posted: 8 hours ago
Leamington Spa, Warwickshire
Senitor Associates
Salary: £16000 - £18000 per annum
Posted: 8 hours ago
Fareham, Hampshire
Deerfoot IT Resources Ltd
Salary: £17000 - £20000 per annum
Posted: 3 hours ago
York, North Yorkshire
FT Select
Salary: From £18,000 to £20,000 per annum + company benefits
Posted: 3 hours ago
Chesterfield, Derbyshire
Head Resourcing
Salary: £19000 - £21000 per annum + pension and other benefits
Posted: Yesterday
Horley, Surrey
Senitor Associates
Salary: £18000 - £20000 per annum + training
Posted: Yesterday
Guildford, Surrey
Webrecruit
Salary: From £20,000 to £22,000 per annum Plus Benefits
Posted: 9 hours ago
North East
Nigel Frank International Ltd
Posted: Yesterday
Derby, Derbyshire
Webrecruit
Salary: £20,000 per annum Plus Benefits
Posted: Yesterday
Manchester, Lancashire
CV Screen Ltd
Salary: £19k - 21k per year + Pension
Posted: 2 days ago
Eastleigh, Hampshire
IT Talent Solutions
Salary: From £20,000 to £24,000 per annum
Posted: Yesterday
Epsom, Surrey
Ashdown IT
Salary: £22000 - £25000 per annum
Posted: 2 days ago
Sheffield, South Yorkshire
Head Resourcing
Salary: £21000.00 per annum + Benefits
Posted: 2 days ago
Derbyshire
Head Resourcing
Salary: £21000.00 per annum + Benefits
Posted: 2 days ago
Manchester, Lancashire
Franklin Bates
Salary: From £20,000 to £25,000 per annum Pension, Healthcare
Posted: Yesterday
North London
Searchability
Salary: £25000 - £27000 per annum
Posted: 2 days ago
Castleford, West Yorkshire
Searchability
Salary: £16000 - £18000 per annum
Posted: 2 days ago
London
Experis Ltd
Salary: £30000 - £35000.00 per annum
Posted: Yesterday
Swindon, Wiltshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £26000.00 per annum + Benefits
Posted: 4 days ago
Cardiff, South Glamorgan
The People Network
Salary: £18000 - £28000 per annum
Posted: 2 days ago
High Wycombe, Buckinghamshire
Understanding Recruitment
Salary: £20000.00 - £23000.00 per annum + On call allowance
Posted: 2 days ago
Hungerford, Berkshire
Redrock Consulting Ltd
Salary: £18000 - £24000 per annum + Excellent Benefits
Posted: Yesterday
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £25000.00 per annum + Benefits
Posted: 4 days ago
Blackburn, Lancashire
Searchability
Salary: £14000 - £16000 per annum
Posted: 2 days ago