The table below looks at the statistics for the 1st Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 21 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Aug 2014
Same period 2013 Same period 2012
First Line Support
Rank 466 452 553
Rank change year-on-year
-14 +101
Permanent jobs requiring a 1st Line Support 542 496 379
As % of all permanent IT jobs located in the UK 0.46% 0.46% 0.32%
As % of the Job Titles category 0.49% 0.49% 0.34%
Number of salaries quoted 497 451 343
Average salary £21,000 £20,000 £20,000
Average salary % change year-on-year
+5.00% -
90% offered a salary of more than £17,000 £16,500 £17,000
10% offered a salary of more than £26,500 £25,000 £27,000
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
110597 101053 111513
As % of all permanent IT jobs located in the UK 94.41% 94.24% 95.13%
Number of salaries quoted 89479 83749 95349
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,350 £27,000
10% offered a salary of more than £69,500 £70,000 £67,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

1st Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support within the UK.

1st Line Support Salary Trend in the UK

1st Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support over the 3 months to 21 August 2014 within the UK.

1st Line Support Salary Histogram in the UK

1st Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 21 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 521 £21,000 +5.00% 74
South East +41 224 £21,000 +5.00% 23
London +4 144 £22,500 -4.25% 16
Surrey +17 61 £22,000 +4.76% 7
East of England -17 46 £20,000 +6.66% 5
Hampshire +10 44 £20,000 -1.84% 3
North West -40 38 £19,500 - 11
Berkshire -6 37 £21,000 +10.52% 3
South West -19 34 £18,250 -6.41% 8
City of London +2 31 £24,500 +1.03% 2
Buckinghamshire +9 25 £20,750 +13.69% 5
Reading -15 20 £21,000 +10.52%
Hertfordshire -5 19 £21,500 +30.30% 2
Milton Keynes +1 17 £22,500 +21.62% 2
Oxfordshire +13 16 £21,125 +5.62% 1
Essex +11 15 £20,000 -6.97%
Kent +4 15 £21,000 -8.69%
East Sussex -13 15 £21,250 +18.05% 1
Brighton -16 15 £21,250 +18.05%
Cheshire -19 15 £19,000 +5.55% 4
Manchester -20 15 £20,000 - 5
Southampton +13 14 £18,500 -18.14% 1
East Midlands -14 13 £19,000 -5.00% 4
Bath -15 13 £16,500 -15.38% 1
Somerset -19 13 £16,500 -15.38% 1
Yorkshire -63 11 £19,000 -2.56% 6
Brentwood +12 10 £20,000 -
West Sussex -19 10 £17,500 -10.25% 1
Farnborough +2 9 £31,000 +74.64%
Basingstoke -2 9 £20,250 +1.25% 1

1st Line Support
Top 30 Related IT Skills

For the 6 months to 21 August 2014, IT jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 748 (64.59%) Windows
2 519 (44.82%) Active Directory
3 476 (41.11%) Microsoft
4 437 (37.74%) MS Office
5 339 (29.27%) MS Excel
6 333 (28.76%) Windows 7
7 262 (22.63%) ITIL
8 240 (20.73%) Windows XP
9 197 (17.01%) MS Exchange
10 180 (15.54%) SLA
11 158 (13.64%) Citrix
12 151 (13.04%) TCP/IP
13 133 (11.49%) VMware
14 127 (10.97%) Windows Server 2008
15 124 (10.71%) Finance
16 114 (9.84%) Microsoft Certification
17 112 (9.67%) Windows Server 2003
18 96 (8.29%) Windows 8
19 91 (7.86%) SQL
20 78 (6.74%) VMware Infrastructure
21 74 (6.39%) Blackberry
22 71 (6.13%) Linux
22 71 (6.13%) Internet
23 70 (6.04%) MCSE
24 69 (5.96%) Degree
25 66 (5.70%) MCP
25 66 (5.70%) Cisco
26 65 (5.61%) SQL Server
27 63 (5.44%) Firewall
28 62 (5.35%) Windows Server 2012

1st Line Support
Top Related IT Skills by Category

For the 6 months to 21 August 2014, IT jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 197 (17.01%) MS Exchange
2 56 (4.84%) Exchange Server 2010
3 51 (4.40%) Exchange Server 2007
4 40 (3.45%) SharePoint
5 36 (3.11%) Exchange Server 2003
6 29 (2.50%) SharePoint 2010
7 28 (2.42%) Blackberry Enterprise Server
8 27 (2.33%) IBM Notes
9 23 (1.99%) IIS
10 16 (1.38%) Exchange Server 2013
11 10 (0.86%) SharePoint 2013
12 8 (0.69%) Lync
13 7 (0.60%) Exchange Server 2000
14 6 (0.52%) WorkSite
15 5 (0.43%) GroupWise
16 4 (0.35%) Tomcat
16 4 (0.35%) WebSphere
17 3 (0.26%) Apache
17 3 (0.26%) SAS
18 1 (0.086%) Jetty
Applications
1 437 (37.74%) MS Office
2 339 (29.27%) MS Excel
3 25 (2.16%) MS PowerPoint
4 4 (0.35%) Spreadsheet
5 2 (0.17%) Final Cut Pro
6 1 (0.086%) MS Visio
6 1 (0.086%) InDesign
Business Applications
1 8 (0.69%) Dynamics AX
2 5 (0.43%) Dynamics CRM
3 4 (0.35%) SalesLogix
3 4 (0.35%) Dynamics NAV
4 2 (0.17%) Agresso
4 2 (0.17%) SAP Oil and Gas
5 1 (0.086%) Eikon
5 1 (0.086%) Maximo
Cloud Services
1 13 (1.12%) Office 365
2 7 (0.60%) Google Apps
3 3 (0.26%) Cloud Computing
3 3 (0.26%) Microsoft Azure
3 3 (0.26%) Amazon AWS
4 2 (0.17%) SaaS
5 1 (0.086%) PaaS
5 1 (0.086%) IaaS
Communications & Networking
1 151 (13.04%) TCP/IP
2 71 (6.13%) Internet
3 63 (5.44%) Firewall
4 58 (5.01%) DNS
5 53 (4.58%) VPN
5 53 (4.58%) LAN
6 49 (4.23%) WAN
7 37 (3.20%) DHCP
8 30 (2.59%) VoIP
9 28 (2.42%) Wireless
10 10 (0.86%) Intranet
11 9 (0.78%) Cisco ASA
11 9 (0.78%) Extranet
12 8 (0.69%) Broadband
12 8 (0.69%) Cisco PIX
12 8 (0.69%) SAN
13 7 (0.60%) IP Telephony
14 6 (0.52%) Network Security
14 6 (0.52%) Cisco IOS
15 5 (0.43%) Structured Cabling
Database & Business Intelligence
1 65 (5.61%) SQL Server
2 9 (0.78%) SQL Server 2008
3 7 (0.60%) SQL Server 2012
4 6 (0.52%) Data Warehouse
5 5 (0.43%) SQL Server 2000
5 5 (0.43%) MS Access
5 5 (0.43%) SQL Server 2005
6 4 (0.35%) MySQL
6 4 (0.35%) FileMaker
7 2 (0.17%) SQL Server Reporting Services
7 2 (0.17%) Crystal Reports
7 2 (0.17%) Oracle Reports
8 1 (0.086%) Oracle Database
8 1 (0.086%) Relational Database
Development Applications
1 6 (0.52%) Team Foundation Server
2 3 (0.26%) Visual Studio
3 1 (0.086%) Toad
3 1 (0.086%) Hudson
3 1 (0.086%) Ant
General
1 124 (10.71%) Finance
2 52 (4.49%) Legal
3 43 (3.71%) Law
4 41 (3.54%) Retail
5 35 (3.02%) Banking
6 30 (2.59%) Telecoms
7 19 (1.64%) Marketing
8 15 (1.30%) Manufacturing
9 10 (0.86%) Advertising
10 9 (0.78%) French Language
10 9 (0.78%) German Language
10 9 (0.78%) Investment Banking
11 8 (0.69%) Japanese Language
11 8 (0.69%) Automotive
12 6 (0.52%) Publishing
12 6 (0.52%) Billing
13 5 (0.43%) Mandarin Language
14 4 (0.35%) Electronics
15 3 (0.26%) Pharmaceutical
16 2 (0.17%) Financial Institution
Libraries, Frameworks & Software Standards
1 15 (1.30%) .NET
2 14 (1.21%) HTML
3 10 (0.86%) CSS
4 8 (0.69%) ASP.NET
5 7 (0.60%) XML
6 4 (0.35%) jQuery
6 4 (0.35%) LAMP
7 3 (0.26%) Ajax
7 3 (0.26%) JSP
7 3 (0.26%) Web Services
8 2 (0.17%) COM
8 2 (0.17%) WSE
9 1 (0.086%) J2EE
9 1 (0.086%) WAP
Miscellaneous
1 74 (6.39%) Blackberry
2 23 (1.99%) EPoS
2 23 (1.99%) Computer Science
2 23 (1.99%) iPad
3 20 (1.73%) Management Information System
4 16 (1.38%) Mathematics
5 14 (1.21%) iPhone
6 12 (1.04%) Video Conferencing
7 8 (0.69%) Fat Client
7 8 (0.69%) Thin Client
8 6 (0.52%) Replication
8 6 (0.52%) Statistics
9 5 (0.43%) Data Protection Act
9 5 (0.43%) AS400
10 4 (0.35%) Smartphone
11 2 (0.17%) PDA
11 2 (0.17%) Handset
11 2 (0.17%) Foreign Exchange (FX)
11 2 (0.17%) DTV
11 2 (0.17%) IVR
Operating Systems
1 748 (64.59%) Windows
2 333 (28.76%) Windows 7
3 240 (20.73%) Windows XP
4 127 (10.97%) Windows Server 2008
5 112 (9.67%) Windows Server 2003
6 96 (8.29%) Windows 8
7 71 (6.13%) Linux
8 62 (5.35%) Windows Server 2012
9 36 (3.11%) Mac OS X
10 22 (1.90%) Windows Vista
11 15 (1.30%) Ubuntu
11 15 (1.30%) CentOS
12 14 (1.21%) UNIX
13 12 (1.04%) Windows 2000
13 12 (1.04%) Red Hat Enterprise Linux
14 11 (0.95%) SUSE
14 11 (0.95%) Debian
15 10 (0.86%) Android
15 10 (0.86%) Mac OS
15 10 (0.86%) Apple iOS
Processes & Methodologies
1 262 (22.63%) ITIL
2 51 (4.40%) Incident Management
3 42 (3.63%) Service Management
4 41 (3.54%) CRM
5 21 (1.81%) Workflow
5 21 (1.81%) Time Management
6 20 (1.73%) Problem Management
7 19 (1.64%) Software Distribution
7 19 (1.64%) Service Delivery
7 19 (1.64%) CAD
8 17 (1.47%) ITSM
8 17 (1.47%) Workflow Management
8 17 (1.47%) Continuous Improvement
9 15 (1.30%) Change Management
10 14 (1.21%) Kalman Filter
11 12 (1.04%) E-Commerce
11 12 (1.04%) Document Management
12 11 (0.95%) Project Management
13 10 (0.86%) Asset Management
14 6 (0.52%) ERP
Programming Languages
1 91 (7.86%) SQL
2 35 (3.02%) C
3 16 (1.38%) C#
4 13 (1.12%) JavaScript
5 10 (0.86%) VBA
6 7 (0.60%) VB.NET
7 6 (0.52%) Java
8 5 (0.43%) T-SQL
8 5 (0.43%) VB
9 4 (0.35%) PHP
10 3 (0.26%) VB6
11 2 (0.17%) PowerShell
12 1 (0.086%) Bash Shell
12 1 (0.086%) Ruby
12 1 (0.086%) Python
12 1 (0.086%) Shell Script
12 1 (0.086%) PL/SQL
12 1 (0.086%) Perl
12 1 (0.086%) C++
Qualifications
1 114 (9.84%) Microsoft Certification
2 70 (6.04%) MCSE
3 69 (5.96%) Degree
4 66 (5.70%) MCP
5 35 (3.02%) A+ Certification
6 32 (2.76%) ITIL Certification
6 32 (2.76%) Cisco Certification
6 32 (2.76%) Security Cleared
7 31 (2.68%) MCSA
7 31 (2.68%) CCNA
8 23 (1.99%) MCITP
9 17 (1.47%) MCTS
10 14 (1.21%) SC Cleared
11 10 (0.86%) JNCIA
11 10 (0.86%) Network+ Certification
11 10 (0.86%) CCSA
12 9 (0.78%) MCDST
12 9 (0.78%) ITIL Foundation Certificate
13 4 (0.35%) HND
14 3 (0.26%) Security+ Certification
Quality Assurance & Compliance
1 180 (15.54%) SLA
2 6 (0.52%) QA
3 4 (0.35%) ISO/IEC 27001
3 4 (0.35%) ISO 9001
4 1 (0.086%) GxP
System Software
1 519 (44.82%) Active Directory
2 78 (6.74%) VMware Infrastructure
3 27 (2.33%) Hyper-V
4 15 (1.30%) Terminal Services
5 14 (1.21%) XenApp
6 10 (0.86%) Terminal Server
7 7 (0.60%) vSphere
8 5 (0.43%) VMware Server
9 4 (0.35%) XenDesktop
9 4 (0.35%) Kerio MailServer
10 3 (0.26%) VMware ESXi
11 2 (0.17%) Citrix Presentation Server
12 1 (0.086%) UAG
12 1 (0.086%) VMware ESX
12 1 (0.086%) XenServer
Systems Management
1 36 (3.11%) SCCM
2 14 (1.21%) Backup Exec
3 9 (0.78%) DameWare
3 9 (0.78%) Cryoserver
4 5 (0.43%) Norton AntiVirus
4 5 (0.43%) ServiceCenter
5 3 (0.26%) Tivoli
5 3 (0.26%) Cisco CUCM
5 3 (0.26%) FortiGate
6 2 (0.17%) Plesk
6 2 (0.17%) Cisco UCCX
6 2 (0.17%) Tivoli Storage Manager
6 2 (0.17%) Nagios
6 2 (0.17%) WSUS
7 1 (0.086%) NetBackup
7 1 (0.086%) McAfee ePO
Vendors
1 476 (41.11%) Microsoft
2 158 (13.64%) Citrix
3 133 (11.49%) VMware
4 66 (5.70%) Cisco
5 48 (4.15%) HP
6 29 (2.50%) Apple
7 23 (1.99%) Juniper
8 21 (1.81%) McAfee
9 19 (1.64%) Remedy
9 19 (1.64%) Avaya
9 19 (1.64%) Lotus
10 18 (1.55%) Oracle
10 18 (1.55%) SAP
10 18 (1.55%) Websense
11 17 (1.47%) Mitel
12 15 (1.30%) Dell
13 13 (1.12%) Red Hat
14 11 (0.95%) Sage
14 11 (0.95%) Interwoven
15 10 (0.86%) Symantec
Kingston Upon Thames, Surrey
Harrington Starr
Salary: £20000 - £24000 per annum
Posted: 38 minutes ago
Basingstoke, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £18000 - £23000 per annum + Bonus, Benefits
Posted: 1 hour ago
Warrington, Cheshire
Senitor Associates
Salary: £22000 per annum + training
Posted: 2 hours ago
Wokingham, Berkshire
EXCELerate
Salary: Up to £35,000 per annum £35k & Corporate Benefits Package
Posted: 3 hours ago
Wakefield, West Yorkshire
4it Recruitment Ltd
Salary: Up to £20,000 per annum
Posted: 7 hours ago
Weybridge, Surrey
Ashdown IT
Salary: £20000 - £24000 per annum + training
Posted: 7 hours ago
Manchester, Lancashire
Senitor Associates
Salary: £16000 per annum + training
Posted: 7 hours ago
Altrincham, Cheshire
Advantage XPO
Salary: £15000 - £16000 per annum
Posted: 8 hours ago
City, London
Networking People
Salary: £25000 - £26000 per annum
Posted: 22 hours ago
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £16000 per annum + Benefits
Posted: Yesterday
Preston, Lancashire
Senitor Associates
Salary: £20000 per annum
Posted: Yesterday
Cirencester, Gloucestershire
ETS Technical Selection Ltd
Salary: £16000 per annum
Posted: Yesterday
Chippenham, Wiltshire
Applied Card Technologies
Salary: From £18,000 to £20,000 per annum
Posted: Yesterday
Watford, Hertfordshire
Intapeople
Salary: £18,000 starting salary
Posted: Yesterday
Staines, Middlesex
Roc Search
Salary: £15000 - £20000 per annum + Benefits
Posted: Yesterday
Croydon, Surrey
Coal IT Services
Salary: From £22,000 to £26,000 per annum
Posted: Yesterday
Edinburgh, Midlothian
FNZ (UK) ltd
Posted: Yesterday
Dorking, Surrey
Greywood Associates Limited
Salary: £18000 - £24000 per annum + excellent benefits
Posted: 2 days ago
Wigan, Lancashire
Advantage XPO
Salary: £13000 - £14500 per annum
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Dorking, Surrey
Resource Management
Salary: £20 - £22000 per annum + Benefits
Posted: 2 days ago