The table below looks at the statistics for the 1st Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
First Line Support
Rank 416 475 489
Rank change year-on-year
+59 +14
Permanent jobs requiring a 1st Line Support 600 464 449
As % of all permanent IT jobs located in the UK 0.58% 0.44% 0.41%
As % of the Job Titles category 0.61% 0.47% 0.43%
Number of salaries quoted 567 426 396
Average salary £20,500 £21,250 £21,000
Average salary % change year-on-year
-3.52% +1.19%
90% offered a salary of more than £17,000 £17,000 £16,500
10% offered a salary of more than £25,000 £27,500 £25,000
UK excluding London average salary £19,750 £20,000 £20,000
% change year-on-year
-1.25% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
98723 98609 105043
As % of all permanent IT jobs located in the UK 94.80% 94.57% 95.11%
Number of salaries quoted 82175 79630 90068
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support within the UK.

1st Line Support Salary Trend in the UK

1st Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support over the 3 months to 29 January 2015 within the UK.

1st Line Support Salary Histogram in the UK

1st Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 29 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +60 570 £20,500 -4.65% 71
South East +13 222 £20,250 -5.81% 24
London +4 144 £23,750 -5.00% 16
Surrey +14 70 £20,500 -4.65% 9
East of England +10 49 £20,250 +6.57% 5
Hampshire -22 48 £21,500 -2.27% 4
North West +7 44 £19,500 +4.00% 6
Yorkshire +9 37 £19,000 +7.04% 5
City of London +9 32 £22,500 -16.66% 4
West Yorkshire +7 32 £19,000 +7.04% 5
Manchester +15 31 £19,500 - 4
Berkshire 0 31 £21,000 -4.54% 2
South West -16 28 £19,000 -2.56% 4
East Midlands +26 26 £19,000 +4.10% 4
West Midlands -3 26 £19,250 -3.75% 5
Brighton +6 24 £18,500 -17.77% 2
East Sussex 0 24 £18,500 -17.77% 2
Reading +5 23 £21,000 -4.54% 2
Hertfordshire -6 19 £17,000 +3.03% 1
Woking +15 17 £21,500 - 3
Kent +6 16 £20,500 -10.86% 3
Buckinghamshire 0 16 £19,000 -9.52% 1
West Sussex +7 15 £19,000 -11.62% 2
Croydon +18 12 £24,000 +6.07% 1
Farnborough +15 12 £22,000 -12.00%
Leeds +11 12 £18,000 +5.88% 2
Cheshire -1 12 £19,000 +4.10% 2
Leicestershire +36 11 £20,000 +3.89%
Derbyshire +28 11 £17,000 - 1
Bromley +29 10 £22,500 -

1st Line Support
Top 30 Related IT Skills

For the 6 months to 29 January 2015, IT jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 741 (58.76%) Windows
2 588 (46.63%) Microsoft
3 489 (38.78%) MS Office
4 474 (37.59%) Active Directory
5 405 (32.12%) MS Excel
6 355 (28.15%) ITIL
7 285 (22.60%) Windows 7
8 218 (17.29%) Windows XP
9 180 (14.27%) SLA
10 176 (13.96%) Citrix
11 159 (12.61%) MS Exchange
12 143 (11.34%) TCP/IP
13 131 (10.39%) Windows Server 2008
14 115 (9.12%) Degree
15 113 (8.96%) VMware
16 112 (8.88%) Microsoft Certification
17 111 (8.80%) MCP
18 110 (8.72%) Finance
19 106 (8.41%) Analytical Skills
20 104 (8.25%) Internet
21 94 (7.45%) Service Management
22 87 (6.90%) Windows 8
23 86 (6.82%) SQL
24 85 (6.74%) Windows Server 2003
25 81 (6.42%) Blackberry
26 74 (5.87%) Linux
27 71 (5.63%) WAN
28 70 (5.55%) Firewall
28 70 (5.55%) VMware Infrastructure
29 67 (5.31%) LAN

1st Line Support
Top Related IT Skills by Category

For the 6 months to 29 January 2015, IT jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 159 (12.61%) MS Exchange
2 40 (3.17%) Exchange Server 2003
3 38 (3.01%) SharePoint
4 34 (2.70%) Exchange Server 2013
5 31 (2.46%) Exchange Server 2010
6 27 (2.14%) Exchange Server 2007
7 26 (2.06%) IBM Notes
8 21 (1.67%) Blackberry Enterprise Server
9 9 (0.71%) WorkSite
10 8 (0.63%) Lync
11 6 (0.48%) IIS
12 3 (0.24%) CMS
13 2 (0.16%) GroupWise
13 2 (0.16%) SharePoint Server
14 1 (0.079%) Exchange Server 2000
14 1 (0.079%) WebSphere
14 1 (0.079%) Zimbra
14 1 (0.079%) Moodle
14 1 (0.079%) SharePoint 2010
14 1 (0.079%) SAS
Applications
1 489 (38.78%) MS Office
2 405 (32.12%) MS Excel
3 59 (4.68%) MS PowerPoint
4 5 (0.40%) MS Visio
5 3 (0.24%) Spreadsheet
5 3 (0.24%) Photoshop
6 1 (0.079%) Adobe Illustrator
6 1 (0.079%) InDesign
Business Applications
1 7 (0.56%) Agresso
2 2 (0.16%) Google Analytics
2 2 (0.16%) Dynamics CRM
3 1 (0.079%) SAP Oil and Gas
3 1 (0.079%) SalesLogix
3 1 (0.079%) Dynamics AX
3 1 (0.079%) Magento
3 1 (0.079%) Line 100
3 1 (0.079%) Remedy ITSM
3 1 (0.079%) Eikon
3 1 (0.079%) Teamcenter
Cloud Services
1 31 (2.46%) Office 365
2 8 (0.63%) SaaS
3 5 (0.40%) Google Apps
4 3 (0.24%) Cloud Computing
5 2 (0.16%) IaaS
5 2 (0.16%) PaaS
6 1 (0.079%) Microsoft Azure
6 1 (0.079%) Amazon AWS
Communications & Networking
1 143 (11.34%) TCP/IP
2 104 (8.25%) Internet
3 71 (5.63%) WAN
4 70 (5.55%) Firewall
5 67 (5.31%) LAN
6 65 (5.15%) DNS
7 61 (4.84%) VPN
8 47 (3.73%) DHCP
9 28 (2.22%) VoIP
10 20 (1.59%) Wireless
11 19 (1.51%) Broadband
12 14 (1.11%) IP Telephony
13 10 (0.79%) SAN
14 7 (0.56%) ADSL
14 7 (0.56%) Wi-Fi
15 4 (0.32%) Network Security
15 4 (0.32%) Cisco PIX
15 4 (0.32%) Cisco ASA
15 4 (0.32%) VLAN
16 3 (0.24%) ISDN
Database & Business Intelligence
1 62 (4.92%) SQL Server
2 12 (0.95%) MySQL
3 5 (0.40%) Relational Database
4 4 (0.32%) IBM InfoSphere
4 4 (0.32%) SQL Server 2008
4 4 (0.32%) SQL Server Reporting Services
5 3 (0.24%) SQL Server 2005
5 3 (0.24%) SQL Server 2000
5 3 (0.24%) MS Access
6 2 (0.16%) Crystal Reports
6 2 (0.16%) SQL Server 2012
7 1 (0.079%) Oracle Database
7 1 (0.079%) RDBMS
Development Applications
1 4 (0.32%) SQL Server Management Studio (SSMS)
2 2 (0.16%) JIRA
3 1 (0.079%) Hudson
3 1 (0.079%) Toad
General
1 110 (8.72%) Finance
2 54 (4.28%) Legal
3 38 (3.01%) Law
4 33 (2.62%) Telecoms
5 28 (2.22%) Advertising
6 20 (1.59%) Retail
7 16 (1.27%) Marketing
7 16 (1.27%) Manufacturing
8 13 (1.03%) Banking
9 9 (0.71%) German Language
9 9 (0.71%) Games
10 5 (0.40%) Multimedia
11 4 (0.32%) Front Office
11 4 (0.32%) French Language
11 4 (0.32%) Investment Banking
12 3 (0.24%) Publishing
13 2 (0.16%) Pharmaceutical
13 2 (0.16%) Welsh Language
14 1 (0.079%) Local Government
14 1 (0.079%) Japanese Language
Libraries, Frameworks & Software Standards
1 13 (1.03%) HTML
2 8 (0.63%) CSS
3 7 (0.56%) WSE
4 5 (0.40%) .NET
5 3 (0.24%) JSP
6 2 (0.16%) Middleware
6 2 (0.16%) COM
6 2 (0.16%) Flash
6 2 (0.16%) LINQ
7 1 (0.079%) Mason
7 1 (0.079%) MAPI
7 1 (0.079%) Web Services
Miscellaneous
1 106 (8.41%) Analytical Skills
2 81 (6.42%) Blackberry
3 26 (2.06%) Computer Science
4 24 (1.90%) Mathematics
5 22 (1.74%) Management Information System
6 14 (1.11%) Thin Client
6 14 (1.11%) Fat Client
7 13 (1.03%) iPhone
7 13 (1.03%) EPoS
8 9 (0.71%) Video Conferencing
9 7 (0.56%) User Experience
10 6 (0.48%) Mobile Computing
10 6 (0.48%) iPad
11 5 (0.40%) Digital Media
12 4 (0.32%) AS400
12 4 (0.32%) New Media
13 3 (0.24%) Derivative
13 3 (0.24%) Equity Derivative
13 3 (0.24%) Smartphone
13 3 (0.24%) PDA
Operating Systems
1 741 (58.76%) Windows
2 285 (22.60%) Windows 7
3 218 (17.29%) Windows XP
4 131 (10.39%) Windows Server 2008
5 87 (6.90%) Windows 8
6 85 (6.74%) Windows Server 2003
7 74 (5.87%) Linux
8 61 (4.84%) Windows Server 2012
9 33 (2.62%) Mac OS
10 30 (2.38%) Windows Vista
11 23 (1.82%) Mac OS X
12 20 (1.59%) UNIX
13 16 (1.27%) CentOS
13 16 (1.27%) Red Hat Enterprise Linux
14 14 (1.11%) SUSE
14 14 (1.11%) Debian
14 14 (1.11%) Ubuntu
15 12 (0.95%) Windows 2000
16 11 (0.87%) Android
17 10 (0.79%) Apple iOS
Processes & Methodologies
1 355 (28.15%) ITIL
2 94 (7.45%) Service Management
3 66 (5.23%) Incident Management
4 63 (5.00%) CRM
5 41 (3.25%) Service Delivery
6 40 (3.17%) ITSM
7 28 (2.22%) E-Commerce
8 23 (1.82%) Time Management
9 19 (1.51%) Kalman Filter
10 18 (1.43%) Line Management
11 13 (1.03%) ITIL V3
12 11 (0.87%) Project Planning
12 11 (0.87%) Change Management
13 10 (0.79%) Benchmarking
14 9 (0.71%) Business Continuity
14 9 (0.71%) Agile Software Development
14 9 (0.71%) Asset Management
15 8 (0.63%) Network Management
15 8 (0.63%) Change Control
15 8 (0.63%) Continuous Improvement
Programming Languages
1 86 (6.82%) SQL
2 39 (3.09%) C
3 8 (0.63%) JavaScript
4 6 (0.48%) Python
4 6 (0.48%) VBA
5 5 (0.40%) VB
5 5 (0.40%) PHP
5 5 (0.40%) C#
6 2 (0.16%) C++
6 2 (0.16%) Java
6 2 (0.16%) PowerShell
7 1 (0.079%) Bash Shell
7 1 (0.079%) PL/SQL
7 1 (0.079%) Perl
7 1 (0.079%) VBScript
Qualifications
1 115 (9.12%) Degree
2 112 (8.88%) Microsoft Certification
3 111 (8.80%) MCP
4 53 (4.20%) MCSE
5 48 (3.81%) ITIL Foundation Certificate
6 41 (3.25%) Cisco Certification
7 40 (3.17%) A+ Certification
7 40 (3.17%) CCNA
8 35 (2.78%) Security Cleared
9 33 (2.62%) MCSA
10 31 (2.46%) ITIL Certification
11 26 (2.06%) MCITP
12 23 (1.82%) SC Cleared
13 22 (1.74%) Network+ Certification
14 11 (0.87%) JNCIA
14 11 (0.87%) HND
14 11 (0.87%) CCSA
15 8 (0.63%) MCTS
16 6 (0.48%) CCENT
17 5 (0.40%) CCNP
Quality Assurance & Compliance
1 180 (14.27%) SLA
2 7 (0.56%) ISO/IEC 27001
3 5 (0.40%) ISO 9001
4 3 (0.24%) Sarbanes-Oxley
5 1 (0.079%) QA
System Software
1 474 (37.59%) Active Directory
2 70 (5.55%) VMware Infrastructure
3 30 (2.38%) XenApp
4 21 (1.67%) Hyper-V
5 19 (1.51%) Terminal Services
6 12 (0.95%) XenDesktop
7 11 (0.87%) Citrix Presentation Server
8 9 (0.71%) vSphere
9 6 (0.48%) VMware Server
10 5 (0.40%) VMware ESXi
11 2 (0.16%) MetaFrame
12 1 (0.079%) VirtualBox
12 1 (0.079%) KVM
12 1 (0.079%) Firmware
12 1 (0.079%) VMware ESX
Systems Management
1 38 (3.01%) SCCM
2 14 (1.11%) Backup Exec
3 10 (0.79%) Norton AntiVirus
4 6 (0.48%) DameWare
5 2 (0.16%) SCOM
5 2 (0.16%) WSUS
6 1 (0.079%) SolarWinds Orion
6 1 (0.079%) Plesk
6 1 (0.079%) cPanel
6 1 (0.079%) Systems Management Server (SMS)
6 1 (0.079%) Nagios
Vendors
1 588 (46.63%) Microsoft
2 176 (13.96%) Citrix
3 113 (8.96%) VMware
4 63 (5.00%) Cisco
5 48 (3.81%) Apple
6 43 (3.41%) HP
7 32 (2.54%) Remedy
8 26 (2.06%) Lotus
9 16 (1.27%) Red Hat
10 13 (1.03%) Reuters
10 13 (1.03%) Bloomberg
10 13 (1.03%) Symantec
11 11 (0.87%) Sun
11 11 (0.87%) Dell
11 11 (0.87%) IBM
12 10 (0.79%) Avaya
12 10 (0.79%) Juniper
12 10 (0.79%) Sophos
12 10 (0.79%) Veeam
13 9 (0.71%) Google
Newark, Nottinghamshire
Experis Ltd
Salary: £16000.00 - £17000.00 per annum
Posted: 2 hours ago
Sittingbourne, Kent
Edison Hill Ltd
Salary: From £16,000 to £18,000 per annum incl. benefits and pension
Posted: 3 hours ago
High Wycombe, Buckinghamshire
Ashdown IT
Salary: £18000 per annum
Posted: 4 hours ago
London
Give-A-Grad-A-Go Ltd
Salary: £20k - 22k per year
Posted: 5 hours ago
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £19000 - £23000 per annum + Excellent Benefits
Posted: 6 hours ago
Bath, Avon
Redrock Consulting Ltd
Salary: £20000 per annum + Benefits
Posted: 20 hours ago
Surrey
networx
Salary: £Competitive + bonus
Posted: 22 hours ago
Northampton, Northamptonshire
Big Red Recruitment
Salary: £20000 - £25000 per annum + benefits
Posted: 22 hours ago
Northampton, Northamptonshire
EXCELerate
Salary: £30/35k, Health Care and Pension
Posted: Yesterday
Cardiff, South Glamorgan
Hamilton Barnes
Salary: From £30,000 to £32,000 per annum Overtime + Benefits
Posted: Yesterday
Solihull, West Midlands (County)
TEKsystems
Salary: £19000 - £25000 per annum + Shift Allowance
Posted: Yesterday
South East
DCL Search & Selection
Salary: £23k per year + Health + Pension
Posted: Yesterday
Guildford, Surrey
Information Technology Services
Salary: £18k - 22k per year
Posted: Yesterday
Cheltenham, Gloucestershire
CPS Group UK
Salary: £14000 - £16000 per annum
Posted: 2 days ago
Croydon, Surrey
FT Select
Salary: From £22,000 to £25,000 per annum plus benefits
Posted: 2 days ago
London
ENTERPRISE RECRUITMENT LTD
Salary: From £20,000 to £25,000 per annum plus benefits!
Posted: 2 days ago
Sevenoaks, Kent
Roc Search
Salary: £18000 - £25000 per annum + Benefits
Posted: 2 days ago
Woking, Surrey
Capital IT Resourcing LTD
Salary: £18k - 22k per year + Overtime & Shift Allowance
Posted: 2 days ago
Chessington, Surrey
Coal IT Services
Salary: From £20,000 to £23,000 per annum + Excellent Benefits
Posted: 2 days ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Posted: 3 days ago