The first table below looks at the demand for the 1st Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
First Line Support
Rank 450 486 547
Rank change year-on-year
+36 +61
Permanent jobs requiring a 1st Line Support 618 450 410
As % of all permanent IT jobs located in the UK 0.51% 0.41% 0.33%
As % of the Job Titles category 0.54% 0.43% 0.34%
Number of salaries quoted 547 406 384
Average salary £21,000 £20,000 £20,000
Average salary % change year-on-year
+5.00% -
90% offered a salary of more than £17,000 £16,500 £17,000
10% offered a salary of more than £27,400 £26,200 £26,000
UK excluding London average salary £20,000 £19,500 £19,000
% change year-on-year
+2.56% +2.63%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
114665 105124 119149
As % of all permanent IT jobs located in the UK 94.51% 94.68% 94.80%
Number of salaries quoted 92969 87480 102132
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%

1st Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support within the UK.

1st Line Support Salary Trend in the UK

1st Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support over the 3 months to 18 April 2014 within the UK.

1st Line Support Salary Histogram in the UK

1st Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
England +49 597 £21,000 +5.00% 66
South East +45 221 £21,000 - 18
London +23 174 £22,500 -10.00% 15
Surrey +17 68 £21,750 +1.16% 6
City of London +24 59 £27,500 +10.00% 3
East of England +21 56 £19,000 - 7
Hampshire +32 55 £18,500 -9.75% 4
Berkshire +13 35 £21,500 +7.50% 5
South West +4 34 £20,000 +14.28% 5
North West -4 34 £19,500 - 4
Yorkshire -54 27 £17,000 - 12
Buckinghamshire +18 25 £21,000 +10.52% 2
West Midlands +5 24 £18,750 -1.31% 2
West Yorkshire -29 24 £17,000 -2.85% 8
Southampton +17 23 £18,500 -3.89% 1
Manchester +3 20 £18,000 -5.26% 1
East Midlands -13 20 £19,000 -5.00% 3
Basingstoke +20 17 £17,500 -12.50% 1
Leeds -18 16 £17,000 -12.82% 3
Essex -14 15 £15,750 -26.74% 2
Reading +7 14 £21,500 +13.15% 2
Oxfordshire -12 14 £22,250 -1.11% 1
Bristol +13 13 £20,000 +11.11%
High Wycombe +5 13 £21,000 +16.66%
West Sussex -10 13 £22,500 +12.50%
Cheshire +1 12 £20,000 - 2
Norfolk - 12 £19,500 - 1
Norwich - 12 £19,500 - 1
Hertfordshire +15 11 £21,000 +2.43% 1
Bromley - 11 £22,500 -

1st Line Support
Top 30 Related IT Skills

For the 6 months to 18 April 2014, IT jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 670 (62.27%) Windows
2 459 (42.66%) Active Directory
3 429 (39.87%) Microsoft
4 390 (36.25%) MS Office
5 290 (26.95%) Windows 7
6 278 (25.84%) MS Excel
7 270 (25.09%) ITIL
8 248 (23.05%) Windows XP
9 195 (18.12%) Citrix
10 161 (14.96%) MS Exchange
11 155 (14.41%) SLA
12 137 (12.73%) TCP/IP
13 122 (11.34%) SQL
14 121 (11.25%) Windows Server 2008
15 110 (10.22%) VMware
16 108 (10.04%) Blackberry
17 106 (9.85%) Finance
18 97 (9.01%) Windows Server 2003
19 86 (7.99%) Microsoft Certification
20 85 (7.90%) Incident Management
21 82 (7.62%) Linux
22 76 (7.06%) Cisco
23 64 (5.95%) Internet
23 64 (5.95%) VMware Infrastructure
24 63 (5.86%) Windows 8
25 61 (5.67%) Degree
25 61 (5.67%) Firewall
26 60 (5.58%) LAN
27 57 (5.30%) SQL Server
28 52 (4.83%) MCP

1st Line Support
Top Related IT Skills by Category

For the 6 months to 18 April 2014, IT jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 161 (14.96%) MS Exchange
2 46 (4.28%) Exchange Server 2010
3 34 (3.16%) Blackberry Enterprise Server
3 34 (3.16%) Exchange Server 2007
4 30 (2.79%) SharePoint
5 24 (2.23%) Exchange Server 2003
6 22 (2.04%) SharePoint 2010
7 21 (1.95%) IIS
8 20 (1.86%) IBM Notes
9 14 (1.30%) SharePoint 2013
10 12 (1.12%) Exchange Server 2013
11 9 (0.84%) WorkSite
12 3 (0.28%) GroupWise
12 3 (0.28%) Apache
12 3 (0.28%) WebSphere
13 2 (0.19%) Lync
13 2 (0.19%) Tomcat
14 1 (0.093%) SAS
14 1 (0.093%) Lotus Domino
14 1 (0.093%) Confluence
Applications
1 390 (36.25%) MS Office
2 278 (25.84%) MS Excel
3 12 (1.12%) MS PowerPoint
4 2 (0.19%) Final Cut Pro
5 1 (0.093%) Spreadsheet
Business Applications
1 5 (0.46%) SAP CRM
1 5 (0.46%) SAP ERP
2 4 (0.37%) Dynamics CRM
2 4 (0.37%) SalesLogix
3 1 (0.093%) Oracle Payroll
3 1 (0.093%) RMDS
3 1 (0.093%) SAP Oil and Gas
Cloud Services
1 7 (0.65%) Office 365
2 5 (0.46%) SaaS
3 2 (0.19%) Microsoft Azure
3 2 (0.19%) Google Apps
Communications & Networking
1 137 (12.73%) TCP/IP
2 64 (5.95%) Internet
3 61 (5.67%) Firewall
4 60 (5.58%) LAN
5 50 (4.65%) VPN
6 46 (4.28%) Wireless
7 44 (4.09%) WAN
8 41 (3.81%) DNS
9 39 (3.62%) VoIP
10 20 (1.86%) DHCP
11 16 (1.49%) Intranet
12 14 (1.30%) Extranet
13 13 (1.21%) IP Telephony
14 12 (1.12%) Cisco ASA
15 10 (0.93%) Cisco PIX
15 10 (0.93%) SAN
16 9 (0.84%) Network Security
17 7 (0.65%) ADSL
17 7 (0.65%) Cisco IPT
18 6 (0.56%) HTTP
Database & Business Intelligence
1 57 (5.30%) SQL Server
2 10 (0.93%) SQL Server 2012
2 10 (0.93%) SQL Server 2008
3 8 (0.74%) MySQL
4 7 (0.65%) Relational Database
5 6 (0.56%) SAP BW
6 5 (0.46%) SQL Server 2000
6 5 (0.46%) SQL Server 2005
7 4 (0.37%) Oracle Reports
8 3 (0.28%) SQL Server Reporting Services
9 1 (0.093%) BusinessObjects
9 1 (0.093%) RDBMS
9 1 (0.093%) Oracle Database
Development Applications
1 6 (0.56%) Visual Studio
2 1 (0.093%) Ant
2 1 (0.093%) Subversion
General
1 106 (9.85%) Finance
2 51 (4.74%) Retail
3 40 (3.72%) Banking
4 38 (3.53%) Law
5 31 (2.88%) Legal
6 30 (2.79%) Telecoms
7 19 (1.77%) Investment Banking
8 14 (1.30%) Front Office
9 10 (0.93%) Marketing
10 6 (0.56%) Advertising
11 5 (0.46%) Billing
11 5 (0.46%) Mandarin Language
12 4 (0.37%) Norwegian Language
12 4 (0.37%) Electronics
13 3 (0.28%) Publishing
13 3 (0.28%) Military
13 3 (0.28%) Automotive
13 3 (0.28%) Manufacturing
13 3 (0.28%) German Language
13 3 (0.28%) Japanese Language
Libraries, Frameworks & Software Standards
1 20 (1.86%) XML
2 18 (1.67%) HTML
3 15 (1.39%) .NET
4 8 (0.74%) jQuery
5 7 (0.65%) CSS
6 6 (0.56%) Ajax
6 6 (0.56%) COM
7 5 (0.46%) ASP.NET
8 3 (0.28%) Middleware
9 2 (0.19%) JSP
9 2 (0.19%) XSLT
10 1 (0.093%) Web Services
10 1 (0.093%) ATL
10 1 (0.093%) WAP
10 1 (0.093%) LAMP
10 1 (0.093%) .NET Framework
Miscellaneous
1 108 (10.04%) Blackberry
2 35 (3.25%) EPoS
3 27 (2.51%) iPad
3 27 (2.51%) iPhone
4 25 (2.32%) Computer Science
5 22 (2.04%) Management Information System
6 17 (1.58%) Video Conferencing
7 15 (1.39%) Mathematics
8 7 (0.65%) NHS
8 7 (0.65%) Derivative
9 6 (0.56%) Smartphone
10 5 (0.46%) Firmware
10 5 (0.46%) Foreign Exchange (FX)
11 4 (0.37%) Replication
11 4 (0.37%) Handset
11 4 (0.37%) Chip and PIN
12 3 (0.28%) iSeries
12 3 (0.28%) Mobile App
13 2 (0.19%) Equity Derivative
13 2 (0.19%) PDA
Operating Systems
1 670 (62.27%) Windows
2 290 (26.95%) Windows 7
3 248 (23.05%) Windows XP
4 121 (11.25%) Windows Server 2008
5 97 (9.01%) Windows Server 2003
6 82 (7.62%) Linux
7 63 (5.86%) Windows 8
8 36 (3.35%) Windows Server 2012
9 33 (3.07%) Windows Vista
10 18 (1.67%) Mac OS X
11 17 (1.58%) UNIX
12 15 (1.39%) Windows 2000 Server
13 13 (1.21%) Mac OS
14 12 (1.12%) Apple iOS
15 11 (1.02%) Windows 2000
15 11 (1.02%) CentOS
16 10 (0.93%) Red Hat Enterprise Linux
17 9 (0.84%) Android
18 8 (0.74%) Ubuntu
19 7 (0.65%) SUSE
Processes & Methodologies
1 270 (25.09%) ITIL
2 85 (7.90%) Incident Management
3 40 (3.72%) Service Management
4 38 (3.53%) CRM
5 28 (2.60%) Software Distribution
6 26 (2.42%) Time Management
7 19 (1.77%) Service Delivery
8 18 (1.67%) E-Commerce
9 14 (1.30%) Problem Management
9 14 (1.30%) Continuous Improvement
10 10 (0.93%) Workflow
10 10 (0.93%) ERP
11 8 (0.74%) Asset Management
11 8 (0.74%) Document Management
11 8 (0.74%) Change Management
11 8 (0.74%) ITSM
11 8 (0.74%) Business Intelligence
12 7 (0.65%) CAD
12 7 (0.65%) Workflow Management
13 6 (0.56%) ITIL V3
Programming Languages
1 122 (11.34%) SQL
2 30 (2.79%) C
3 18 (1.67%) C#
4 15 (1.39%) JavaScript
5 9 (0.84%) VB.NET
6 7 (0.65%) VBA
6 7 (0.65%) Java
6 7 (0.65%) PowerShell
7 4 (0.37%) PHP
8 3 (0.28%) T-SQL
9 2 (0.19%) VB6
9 2 (0.19%) VB
9 2 (0.19%) Shell Script
10 1 (0.093%) PL/SQL
10 1 (0.093%) Perl
10 1 (0.093%) C++
10 1 (0.093%) Python
Qualifications
1 86 (7.99%) Microsoft Certification
2 61 (5.67%) Degree
3 52 (4.83%) MCP
3 52 (4.83%) A+ Certification
4 30 (2.79%) MCSE
4 30 (2.79%) ITIL Certification
5 28 (2.60%) Security Cleared
6 25 (2.32%) Cisco Certification
7 24 (2.23%) CCNA
8 21 (1.95%) MCSA
9 10 (0.93%) CCSA
10 9 (0.84%) MCITP
11 8 (0.74%) SC Cleared
11 8 (0.74%) MCDST
11 8 (0.74%) JNCIA
11 8 (0.74%) Network+ Certification
12 7 (0.65%) MCTS
13 5 (0.46%) HND
13 5 (0.46%) Security+ Certification
13 5 (0.46%) MOS
Quality Assurance & Compliance
1 155 (14.41%) SLA
2 12 (1.12%) ISO 9001
3 4 (0.37%) ISO/IEC 27001
4 2 (0.19%) QA
System Software
1 459 (42.66%) Active Directory
2 64 (5.95%) VMware Infrastructure
3 27 (2.51%) Hyper-V
4 16 (1.49%) Terminal Server
5 13 (1.21%) Terminal Services
6 8 (0.74%) XenApp
7 6 (0.56%) XenDesktop
7 6 (0.56%) vSphere
8 5 (0.46%) VMware ESX
8 5 (0.46%) VMware Server
9 2 (0.19%) Citrix Presentation Server
9 2 (0.19%) VMware ESXi
10 1 (0.093%) XenServer
Systems Management
1 19 (1.77%) SCCM
2 14 (1.30%) Cryoserver
3 9 (0.84%) DameWare
4 5 (0.46%) Tivoli
4 5 (0.46%) Backup Exec
4 5 (0.46%) ServiceCenter
5 3 (0.28%) Tivoli Storage Manager
6 2 (0.19%) Cisco CUCM
6 2 (0.19%) FortiGate
6 2 (0.19%) OVSD
6 2 (0.19%) OpenView
7 1 (0.093%) Norton AntiVirus
7 1 (0.093%) McAfee ePO
7 1 (0.093%) HP Data Protector
Vendors
1 429 (39.87%) Microsoft
2 195 (18.12%) Citrix
3 110 (10.22%) VMware
4 76 (7.06%) Cisco
5 46 (4.28%) HP
6 33 (3.07%) SAP
7 30 (2.79%) Juniper
8 26 (2.42%) McAfee
9 25 (2.32%) Websense
10 19 (1.77%) Lotus
11 18 (1.67%) Dell
11 18 (1.67%) Remedy
12 16 (1.49%) Oracle
12 16 (1.49%) Apple
12 16 (1.49%) Mitel
13 15 (1.39%) Red Hat
14 14 (1.30%) Riverbed
14 14 (1.30%) Open Text
15 13 (1.21%) Symantec
16 11 (1.02%) CheckPoint
Watford, Hertfordshire
Understanding Recruitment
Salary: £17000 - £19000 per annum + benefits
Posted: 2 hours ago
London
ComputAppoint
Salary: £20000 - £27000 per annum + Excellent Benefits
Posted: Yesterday
Otley, Yorkshire
networx
Salary: £ Competitive Salary
Posted: 2 days ago
Northampton, Northamptonshire
Circle Recruitment
Salary: £20000 - £23000 per annum + bonus+bens
Posted: 2 days ago
Cheltenham, Gloucestershire
Sanderson
Salary: £23000 per annum + benefits
Posted: 2 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £23000 - £25200 per annum + benefits
Posted: 2 days ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £18000 - £21000 per annum + ben+training
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Interact Consulting
Salary: 17-23k
Posted: 3 days ago
City, London
Code IT Recruitment Ltd
Salary: excellent benefits and bonus, exceptional Pension scheme
Posted: 3 days ago
Basingstoke, Hampshire
Capita Resourcing - IT Resourcing
Salary: £17000 - £18000 per annum + Excellent Benefits!
Posted: 3 days ago
Colchester, Essex
Care UK
Salary: Competitive
Posted: 3 days ago
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £18000 - £21000 per annum + pension, BUPA, bonus
Posted: 3 days ago
East London
Connect Support Services Ltd
Posted: 4 days ago
Otley, West Yorkshire
networx
Salary: £Competitive Salary
Posted: 4 days ago
Taunton, Somerset
Searchability.co.uk
Salary: £18000 - £20000 per annum + training+ progression
Posted: 4 days ago
London
Senitor Associates
Salary: £22000 per annum
Posted: 4 days ago
London
Launch IT Recruitment
Salary: From £25,000 to £30,000 per annum + Pension, Healthcare etc etc
Posted: 5 days ago
Woking, Surrey
Capita Resourcing - IT Resourcing
Salary: £17000 - £18000 per annum + Benefits
Posted: 5 days ago
City, London
TLP Consultancy Ltd.
Salary: £25000 - £30000 per annum + Package
Posted: 5 days ago
Slough, Berkshire
Capita Resourcing - IT Resourcing
Salary: £23000 - £25000 per annum
Posted: 5 days ago