The statistics below represent IT jobs advertised across the UK that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 21 February 2017 with a comparison to same period over 2 years.

3 months to
21 Feb 2017
Same period 2016 Same period 2015
First Line Support
UK
Rank 438 433 442
Rank change year-on-year
-5 +9
Permanent jobs requiring a 1st Line Support 500 644 652
As % of all permanent IT jobs located in the UK 0.60% 0.64% 0.62%
As % of the Job Titles category 0.62% 0.66% 0.64%
Number of salaries quoted 460 599 599
Median salary £21,500 £21,500 £21,000
Median salary % change year-on-year
- +2.38%
90% offered a salary of more than £17,500 £17,500 £17,500
10% offered a salary of more than £26,000 £28,000 £26,500
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year
+2.43% +2.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
80929 97392 101732
As % of all permanent IT jobs located in the UK 96.33% 96.45% 96.67%
Number of salaries quoted 67146 81719 84044
Median salary £45,500 £45,000 £45,000
Median salary % change year-on-year
+1.11% -
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

1st Line Support
Jobs Demand Trend

The demand trend of job ads that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support within the UK.

1st Line Support Salary Trend in the UK

1st Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support over the 3 months to 21 February 2017 within the UK.

1st Line Support Salary Histogram in the UK

1st Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 21 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +8 476 £21,500 - 67
South East +28 152 £21,500 +3.28% 11
London -10 121 £25,000 +2.04% 20
Yorkshire +31 43 £22,000 +10.00% 8
South West +27 41 £19,000 +2.70% 5
Surrey +33 40 £22,500 +7.14% 4
North West -23 38 £19,750 -1.25% 9
East of England -15 30 £21,000 -8.69% 6
Berkshire +60 28 £22,000 +7.31% 2
East Midlands +18 24 £20,000 - 4
Buckinghamshire +41 23 £21,750 +1.16% 2
West Midlands +24 23 £19,500 -7.14% 2
Hertfordshire +15 21 £21,000 -8.69% 2
West Yorkshire +32 20 £22,500 -0.55% 5
Manchester -25 19 £22,000 - 2
Hampshire -11 17 £20,000 +9.58% 2
Brighton +4 16 £21,000 -
East Sussex -11 16 £21,000 -
High Wycombe +15 15 £21,500 -7.52% 2
Cheshire +15 15 £18,750 -10.71% 3
Kent +9 15 £22,500 -
Derbyshire +24 14 £20,500 +18.84% 2
Reigate +37 13 £17,000 - 1
Wiltshire +22 12 £18,000 -10.00%
South Yorkshire +19 12 £21,000 -2.32% 1
City of London +28 11 £24,000 -12.72% 4
Bracknell +15 11 £21,000 -16.83%
Bristol +5 11 £21,500 -1.14% 2
Reading +50 10 £21,750 -7.08% 2
Leeds +21 9 £23,000 -1.07% 4

1st Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 21 February 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support in the job title.

1 621 (64.22%) Windows
2 471 (48.71%) Active Directory
3 463 (47.88%) Microsoft
4 276 (28.54%) MS Office
5 253 (26.16%) MS Excel
6 242 (25.03%) Windows 7
7 224 (23.16%) ITIL
8 164 (16.96%) Windows Server
9 162 (16.75%) SLA
10 143 (14.79%) MS Exchange
11 117 (12.10%) Office 365
12 105 (10.86%) VMware
13 104 (10.75%) Windows 8
14 100 (10.34%) Citrix
15 93 (9.62%) Windows XP
16 88 (9.10%) TCP/IP
16 88 (9.10%) Windows 10
17 84 (8.69%) Finance
18 78 (8.07%) SQL
19 76 (7.86%) Linux
19 76 (7.86%) Firewall
20 72 (7.45%) VPN
20 72 (7.45%) VMware Infrastructure
21 69 (7.14%) Windows Server 2008
22 60 (6.20%) Service Management
22 60 (6.20%) DNS
23 56 (5.79%) Windows Server 2012
23 56 (5.79%) Analytical Skills
24 54 (5.58%) Degree
25 53 (5.48%) Microsoft Certification

1st Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 143 (14.79%) MS Exchange
2 33 (3.41%) SharePoint
3 32 (3.31%) Skype for Business
4 20 (2.07%) Exchange Server 2010
5 14 (1.45%) Exchange Server 2003
6 13 (1.34%) Exchange Server 2007
7 11 (1.14%) Exchange Server 2013
8 9 (0.93%) SharePoint 2010
9 8 (0.83%) IIS
10 4 (0.41%) IBM Notes
11 3 (0.31%) Blackberry Enterprise Server
11 3 (0.31%) CMS
12 2 (0.21%) SharePoint 2013
12 2 (0.21%) WordPress
13 1 (0.10%) GroupWise
13 1 (0.10%) JBoss
13 1 (0.10%) Sitecore CMS
13 1 (0.10%) Umbraco
Applications
1 276 (28.54%) MS Office
2 253 (26.16%) MS Excel
3 19 (1.96%) MS PowerPoint
4 4 (0.41%) Adobe Creative Suite
5 3 (0.31%) MS Visio
6 2 (0.21%) InfoPath
6 2 (0.21%) MS Project
Business Applications
1 4 (0.41%) Dynamics CRM
2 2 (0.21%) Dynamics NAV
2 2 (0.21%) SAP Business One
3 1 (0.10%) NetSuite
3 1 (0.10%) SAP BPC
3 1 (0.10%) SAP SM
3 1 (0.10%) thinkFolio
Cloud Services
1 117 (12.10%) Office 365
2 6 (0.62%) Microsoft Azure
3 4 (0.41%) Dropbox
4 2 (0.21%) Cloud Computing
4 2 (0.21%) SaaS
5 1 (0.10%) Fastly
5 1 (0.10%) G Suite
Communications & Networking
1 88 (9.10%) TCP/IP
2 76 (7.86%) Firewall
3 72 (7.45%) VPN
4 60 (6.20%) DNS
5 51 (5.27%) WAN
6 49 (5.07%) VoIP
7 47 (4.86%) DHCP
8 44 (4.55%) Internet
9 43 (4.45%) LAN
10 29 (3.00%) Remote Desktop
11 18 (1.86%) Skype
12 14 (1.45%) FTP
13 13 (1.34%) SAN
14 10 (1.03%) NAS
14 10 (1.03%) Network Security
15 9 (0.93%) SSL
16 7 (0.72%) ADSL
16 7 (0.72%) HTTP
16 7 (0.72%) PBX
16 7 (0.72%) SMTP
Database & Business Intelligence
1 20 (2.07%) SQL Server
2 16 (1.65%) MySQL
3 8 (0.83%) SQL Server 2008
4 6 (0.62%) SQL Server 2005
5 5 (0.52%) Crystal Reports
5 5 (0.52%) MS Access
6 4 (0.41%) SQL Server Reporting Services
7 3 (0.31%) Relational Database
8 2 (0.21%) FileMaker
8 2 (0.21%) SQL Server 2000
9 1 (0.10%) BusinessObjects
9 1 (0.10%) DB2
9 1 (0.10%) Oracle Database
9 1 (0.10%) PostgreSQL
9 1 (0.10%) RDBMS
9 1 (0.10%) SAP BW
Development Applications
1 4 (0.41%) JIRA
2 2 (0.21%) Eclipse
General
1 84 (8.69%) Finance
2 41 (4.24%) Telecoms
3 35 (3.62%) Law
4 29 (3.00%) Legal
5 21 (2.17%) Banking
6 19 (1.96%) Marketing
7 16 (1.65%) Retail
8 15 (1.55%) French Language
8 15 (1.55%) German Language
9 12 (1.24%) Manufacturing
10 9 (0.93%) Advertising
10 9 (0.93%) Back Office
10 9 (0.93%) Games
11 8 (0.83%) Financial Institution
12 7 (0.72%) Front Office
12 7 (0.72%) Spanish Language
13 5 (0.52%) Billing
13 5 (0.52%) Polish Language
14 4 (0.41%) Dutch Language
15 2 (0.21%) Italian Language
Libraries, Frameworks & Software Standards
1 10 (1.03%) .NET
2 9 (0.93%) HTML
3 7 (0.72%) XML
4 6 (0.62%) ASP.NET
4 6 (0.62%) CSS
5 3 (0.31%) COM
5 3 (0.31%) LAMP
5 3 (0.31%) Web Services
5 3 (0.31%) XSL
5 3 (0.31%) XSLT
6 2 (0.21%) Apache Flex
6 2 (0.21%) ebXML
6 2 (0.21%) Middleware
7 1 (0.10%) DHTML
7 1 (0.10%) FIX Protocol
7 1 (0.10%) OLE
7 1 (0.10%) XMPP
Miscellaneous
1 56 (5.79%) Analytical Skills
2 47 (4.86%) iPad
3 35 (3.62%) Blackberry
4 23 (2.38%) iPhone
5 22 (2.28%) Data Centre
6 21 (2.17%) Computer Science
6 21 (2.17%) Smartphone
7 17 (1.76%) Driving Licence
7 17 (1.76%) Video Conferencing
8 12 (1.24%) NHS
9 11 (1.14%) EPoS
10 8 (0.83%) Chip and PIN
10 8 (0.83%) Client/Server
10 8 (0.83%) Handset
11 7 (0.72%) Linux Command Line
12 6 (0.62%) Management Information System
12 6 (0.62%) User Experience
13 5 (0.52%) Fat Client
13 5 (0.52%) Thin Client
14 4 (0.41%) N-Tier
Operating Systems
1 621 (64.22%) Windows
2 242 (25.03%) Windows 7
3 164 (16.96%) Windows Server
4 104 (10.75%) Windows 8
5 93 (9.62%) Windows XP
6 88 (9.10%) Windows 10
7 76 (7.86%) Linux
8 69 (7.14%) Windows Server 2008
9 56 (5.79%) Windows Server 2012
10 39 (4.03%) Mac OS X
11 27 (2.79%) Windows Server 2003
12 19 (1.96%) Unix
13 16 (1.65%) Mac OS
14 12 (1.24%) Android
14 12 (1.24%) Apple iOS
15 6 (0.62%) Red Hat Enterprise Linux
15 6 (0.62%) Windows Vista
16 4 (0.41%) Solaris
17 3 (0.31%) VMS
18 1 (0.10%) AIX
Processes & Methodologies
1 224 (23.16%) ITIL
2 60 (6.20%) Service Management
3 50 (5.17%) Time Management
4 46 (4.76%) Incident Management
5 40 (4.14%) Service Delivery
6 27 (2.79%) ITSM
7 26 (2.69%) CRM
8 18 (1.86%) Change Management
8 18 (1.86%) Workflow
9 16 (1.65%) Asset Management
10 15 (1.55%) Case Management
10 15 (1.55%) ITIL V3
10 15 (1.55%) Root Cause Analysis
11 13 (1.34%) Mobile Device Management
11 13 (1.34%) Ticket Management
12 11 (1.14%) E-Commerce
12 11 (1.14%) ERP
12 11 (1.14%) Mentoring
12 11 (1.14%) Web Development
13 10 (1.03%) Stakeholder Management
Programming Languages
1 78 (8.07%) SQL
2 19 (1.96%) C
3 11 (1.14%) JavaScript
4 7 (0.72%) C#
4 7 (0.72%) T-SQL
5 5 (0.52%) VBScript
6 4 (0.41%) Java
7 3 (0.31%) VB
8 1 (0.10%) Google Apps Script
8 1 (0.10%) PHP
8 1 (0.10%) PowerShell
8 1 (0.10%) VBA
Qualifications
1 54 (5.58%) Degree
2 53 (5.48%) Microsoft Certification
3 32 (3.31%) CCNA
3 32 (3.31%) Cisco Certification
4 23 (2.38%) Security Cleared
5 22 (2.28%) MCP
5 22 (2.28%) SC Cleared
6 18 (1.86%) ITIL Certification
7 17 (1.76%) MCSE
8 12 (1.24%) CCNP
8 12 (1.24%) MCITP
9 10 (1.03%) Network+ Certification
10 9 (0.93%) A+ Certification
11 8 (0.83%) MCSA
12 7 (0.72%) CCIE
12 7 (0.72%) HND
13 6 (0.62%) MCTS
14 5 (0.52%) ITIL Foundation Certificate
15 4 (0.41%) MCDST
15 4 (0.41%) SCSA
Quality Assurance & Compliance
1 162 (16.75%) SLA
2 1 (0.10%) ISO 9001
2 1 (0.10%) ISO/IEC 27001
2 1 (0.10%) QA
System Software
1 471 (48.71%) Active Directory
2 72 (7.45%) VMware Infrastructure
3 14 (1.45%) Hyper-V
4 13 (1.34%) Microsoft Virtual Server
5 11 (1.14%) XenApp
6 7 (0.72%) Terminal Services
6 7 (0.72%) VMware Workstation
7 5 (0.52%) Terminal Server
7 5 (0.52%) Virtual Machines
8 4 (0.41%) Sendmail
8 4 (0.41%) XenDesktop
9 3 (0.31%) IMail Server
9 3 (0.31%) Microsoft App-V
10 2 (0.21%) Virtual Desktop
11 1 (0.10%) BitLocker
11 1 (0.10%) NDS
11 1 (0.10%) NetIQ eDirectory
11 1 (0.10%) Virtual Servers
11 1 (0.10%) vSphere
Systems Management
1 33 (3.41%) SCCM
2 7 (0.72%) Backup Exec
2 7 (0.72%) Systems Management Server (SMS)
3 3 (0.31%) SCOM
4 2 (0.21%) Cisco CUCM
4 2 (0.21%) DameWare
4 2 (0.21%) Microsoft Data Protection Manager
4 2 (0.21%) OpenView
4 2 (0.21%) OVSD
4 2 (0.21%) ServiceCenter
5 1 (0.10%) AirWatch
5 1 (0.10%) HP Data Protector
5 1 (0.10%) Jamf Pro
5 1 (0.10%) McAfee ePO
5 1 (0.10%) Nagios
5 1 (0.10%) SCSM
5 1 (0.10%) SCVMM
5 1 (0.10%) WSUS
Vendors
1 463 (47.88%) Microsoft
2 105 (10.86%) VMware
3 100 (10.34%) Citrix
4 47 (4.86%) Apple
5 41 (4.24%) Cisco
6 31 (3.21%) Bomgar
7 22 (2.28%) iManage
8 20 (2.07%) HP
8 20 (2.07%) Remedy
9 12 (1.24%) Avaya
9 12 (1.24%) SAP
10 11 (1.14%) Adobe
11 10 (1.03%) Fujitsu
11 10 (1.03%) ServiceNow
12 9 (0.93%) Dell
13 8 (0.83%) Polycom
13 8 (0.83%) RedPrairie
14 7 (0.72%) Oracle
15 6 (0.62%) Mitel
16 5 (0.52%) Salesforce.com
London
Etech Partners
Salary: To £25K + Outstanding Bens
Posted: 9 hours ago
Blackburn, Lancashire
Sanderson
Salary: £18000.00 - £21000.00 per annum
Posted: 10 hours ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: Yesterday
Redruth, Cornwall
Global Technology Solutions Ltd
Salary: £17000 per annum
Posted: 12 hours ago
East London
Millshill Recruitment Ltd
Salary: £30000 per annum
Posted: Yesterday
City, London
Itecco
Salary: £30000 per annum + On Call + Overtime Paid
Posted: Yesterday
Chorley, Lancashire
Talent International
Salary: £18000 - £20000 per annum
Posted: Yesterday
Leeds, West Yorkshire
CoreCom Consulting
Salary: £20000 - £26000 per annum + Benefits
Posted: Yesterday
Bath, Avon
Optima Connections
Salary: From £15,000 to £20,000 per annum + Benefits
Posted: Yesterday
York, North Yorkshire
FT Select
Salary: From £18,000 to £20,000 per annum + company benefits
Posted: Yesterday
Wilmslow, Cheshire
Adria Solutions Ltd
Salary: £18000 - £20000 per annum + Bonus
Posted: 4 days ago
Leeds, West Yorkshire
Senitor Associates
Salary: £16000 - £18000 per annum
Posted: 5 days ago
Woking, Surrey
Elliot
Salary: Up to £22,000 per annum plus company pension & benefits.
Posted: 6 days ago
Chesterfield, Derbyshire
Head Resourcing
Salary: £19000 - £21000 per annum + pension and other benefits
Posted: 5 days ago
Castleford, West Yorkshire
Searchability
Salary: £16000 - £18000 per annum
Posted: 4 days ago
Knutsford, Cheshire
Adria Solutions Ltd
Salary: £1 per annum + Benefits
Posted: 5 days ago
Leicester, Leicestershire
Rebel Recruitment
Salary: From £18,000 to £19,500 per annum Benefits
Posted: Yesterday
Epsom, Surrey
Ashdown IT
Salary: £22000 - £25000 per annum
Posted: 6 days ago
Derbyshire
Head Resourcing
Salary: £21000.00 per annum + Benefits
Posted: 6 days ago
Sheffield, South Yorkshire
Head Resourcing
Salary: £21000.00 per annum + Benefits
Posted: 6 days ago
Weybridge, Surrey
Stott & May
Salary: £23000 - £27000 per annum
Posted: 4 days ago
Leeds, West Yorkshire
Kalpa Resource
Salary: From £15,000 to £19,000 per annum +6% bonus
Posted: 4 days ago
Blackburn, Lancashire
Searchability
Salary: £14000 - £16000 per annum
Posted: 4 days ago
Fareham, Hampshire
Reed Technology
Salary: £18000 - £25000 per annum
Posted: 4 days ago
West London
Kalpa Resource
Salary: From £24,000 to £26,000 per annum
Posted: 4 days ago
Witney, Oxfordshire
Kalpa Resource
Salary: From £21,000 to £23,000 per annum
Posted: 4 days ago
Loughton, Essex
Galliard Homes
Salary: From £18,000 to £20,000 per annum
Posted: 6 days ago
High Wycombe, Buckinghamshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £25000.00 per annum + Benefits
Posted: 6 days ago
East London
Complete Tech Limited
Salary: From £21,500 to £21,500 per annum
Posted: 7 days ago
Central London / West End
Lennon Wright
Posted: 4 days ago