The statistics below represent IT jobs advertised across the UK that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 August 2016 with a comparison to same period over 2 years.

3 months to
26 Aug 2016
Same period 2015 Same period 2014
First Line Support
Rank 431 481 496
Rank change year-on-year
+50 +15
Permanent jobs requiring a 1st Line Support 636 589 602
As % of all permanent IT jobs located in the UK 0.65% 0.54% 0.51%
As % of the Job Titles category 0.67% 0.56% 0.53%
Number of salaries quoted 569 549 546
Median salary £22,000 £21,360 £21,250
Median salary % change year-on-year
+2.99% +0.51%
90% offered a salary of more than £18,000 £17,500 £17,000
10% offered a salary of more than £30,000 £27,500 £27,500
UK excluding London median salary £20,500 £20,500 £20,125
% change year-on-year
- +1.86%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94251 105278 113033
As % of all permanent IT jobs located in the UK 96.34% 96.19% 96.43%
Number of salaries quoted 79339 87279 91179
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £27,000 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support
Jobs Demand Trend

The demand trend of job ads that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support within the UK.

1st Line Support Salary Trend in the UK

1st Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support over the 3 months to 26 August 2016 within the UK.

1st Line Support Salary Histogram in the UK

1st Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 26 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +38 595 £22,125 +2.90% 40
London +77 191 £23,000 - 8
South East +2 166 £21,500 +2.38% 12
Yorkshire +46 46 £19,000 +5.55% 2
East of England +32 42 £21,000 - 4
West Midlands +7 40 £21,000 +10.52% 3
North West +6 39 £19,000 -5.00% 4
South West +12 35 £20,000 -2.43% 4
East Midlands +1 35 £21,000 +5.00% 2
Hampshire -9 33 £19,500 -4.87% 1
Buckinghamshire +40 28 £22,500 +12.50% 3
Surrey -1 28 £24,000 +14.28% 4
Manchester +6 23 £22,500 +11.11% 1
Hertfordshire +32 22 £22,500 +7.14% 2
Kent +23 20 £22,500 +15.38%
Oxfordshire +3 20 £22,250 +20.27% 1
Northamptonshire +7 19 £23,000 +21.05%
West Yorkshire +11 18 £19,000 - 1
Wales +11 18 £18,500 -16.85% 1
Birmingham -1 18 £21,000 - 1
Berkshire -20 18 £25,000 +13.63% 2
Southampton -2 17 £20,000 +8.10% 1
South Wales +9 16 £18,500 -16.85% 1
Leeds +24 15 £20,000 -
Oxford +6 15 £23,500 +22.07% 1
Cardiff +19 13 £19,000 -2.56% 1
Northampton +6 12 £30,000 +63.26%
North Yorkshire +28 11 £18,000 +5.88% 1
Milton Keynes +17 11 £20,000 - 1
Bristol +12 10 £27,500 +30.95%

1st Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 26 August 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support in the job title.

1 821 (63.45%) Windows
2 606 (46.83%) Active Directory
3 524 (40.49%) Microsoft
4 423 (32.69%) MS Office
5 342 (26.43%) MS Excel
6 340 (26.28%) Windows 7
7 323 (24.96%) ITIL
8 209 (16.15%) MS Exchange
9 180 (13.91%) Windows Server
10 168 (12.98%) Windows 8
11 157 (12.13%) SLA
12 152 (11.75%) VMware
13 149 (11.51%) Windows XP
14 135 (10.43%) Citrix
15 127 (9.81%) Cisco
16 126 (9.74%) Windows Server 2008
17 123 (9.51%) Finance
18 116 (8.96%) TCP/IP
19 112 (8.66%) SQL
20 110 (8.50%) Microsoft Certification
21 109 (8.42%) Firewall
22 107 (8.27%) LAN
22 107 (8.27%) Degree
23 103 (7.96%) Windows Server 2012
24 99 (7.65%) WAN
25 96 (7.42%) DNS
26 89 (6.88%) Incident Management
27 86 (6.65%) Windows 10
28 82 (6.34%) DHCP
28 82 (6.34%) Apple

1st Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 209 (16.15%) MS Exchange
2 56 (4.33%) Exchange Server 2010
3 51 (3.94%) Exchange Server 2013
4 35 (2.70%) Skype for Business
5 30 (2.32%) Exchange Server 2007
6 28 (2.16%) SharePoint
7 24 (1.85%) Exchange Server 2003
8 22 (1.70%) IIS
9 12 (0.93%) Blackberry Enterprise Server
10 8 (0.62%) IBM Notes
11 6 (0.46%) Exchange Server 2000
12 3 (0.23%) Apache
13 2 (0.15%) CMS
14 1 (0.077%) IBM Domino
Applications
1 423 (32.69%) MS Office
2 342 (26.43%) MS Excel
3 23 (1.78%) MS Visio
4 19 (1.47%) MS PowerPoint
5 4 (0.31%) Photoshop
6 3 (0.23%) Adobe Creative Suite
6 3 (0.23%) Spreadsheet
7 2 (0.15%) Acrobat
8 1 (0.077%) MS Project
Business Applications
1 5 (0.39%) SAP Oil and Gas
2 3 (0.23%) Dynamics AX
2 3 (0.23%) Dynamics CRM
3 2 (0.15%) Remedy ITSM
3 2 (0.15%) thinkFolio
4 1 (0.077%) Eagle PACE
Cloud Services
1 81 (6.26%) Office 365
2 11 (0.85%) Microsoft Azure
3 4 (0.31%) Dropbox
4 3 (0.23%) Amazon AWS
4 3 (0.23%) Cloud Computing
4 3 (0.23%) Google Apps
4 3 (0.23%) SaaS
5 2 (0.15%) Google Drive
6 1 (0.077%) Mimecast
Communications & Networking
1 116 (8.96%) TCP/IP
2 109 (8.42%) Firewall
3 107 (8.27%) LAN
4 99 (7.65%) WAN
5 96 (7.42%) DNS
6 82 (6.34%) DHCP
7 74 (5.72%) VoIP
8 65 (5.02%) VPN
9 55 (4.25%) Internet
10 38 (2.94%) SAN
11 26 (2.01%) Wireless
12 23 (1.78%) IP Telephony
13 21 (1.62%) ADSL
14 16 (1.24%) PBX
15 10 (0.77%) Skype
15 10 (0.77%) WebEx
15 10 (0.77%) Wi-Fi
16 8 (0.62%) NAS
17 7 (0.54%) HTTPS
17 7 (0.54%) Network Security
Database & Business Intelligence
1 63 (4.87%) SQL Server
2 16 (1.24%) SQL Server 2008
3 14 (1.08%) SQL Server 2012
4 10 (0.77%) SQL Server 2005
5 8 (0.62%) SQL Server 2000
6 7 (0.54%) MySQL
7 5 (0.39%) Oracle Database
8 4 (0.31%) Crystal Reports
8 4 (0.31%) MS Access
8 4 (0.31%) Relational Database
9 2 (0.15%) Oracle Reports
10 1 (0.077%) Data Mining
10 1 (0.077%) FileMaker
10 1 (0.077%) Oracle Database 12c
10 1 (0.077%) RDBMS
10 1 (0.077%) SQL Server 2014
10 1 (0.077%) SQL Server Integration Services
10 1 (0.077%) SQL Server Reporting Services
Development Applications
1 1 (0.077%) JIRA
1 1 (0.077%) ProC
General
1 123 (9.51%) Finance
2 71 (5.49%) Telecoms
3 35 (2.70%) Law
4 22 (1.70%) German Language
5 21 (1.62%) Banking
6 18 (1.39%) Retail
7 17 (1.31%) French Language
8 16 (1.24%) Legal
9 15 (1.16%) Back Office
9 15 (1.16%) Marketing
10 12 (0.93%) Manufacturing
11 11 (0.85%) Front Office
12 7 (0.54%) Spanish Language
13 6 (0.46%) Electronics
14 4 (0.31%) Automotive
14 4 (0.31%) Games
14 4 (0.31%) Pharmaceutical
14 4 (0.31%) Swedish Language
15 3 (0.23%) Advertising
16 2 (0.15%) Financial Institution
Libraries, Frameworks & Software Standards
1 25 (1.93%) XML
2 24 (1.85%) .NET
3 23 (1.78%) HTML
4 18 (1.39%) Web Services
5 11 (0.85%) ASP.NET
6 10 (0.77%) CSS
7 9 (0.70%) EDI
7 9 (0.70%) SOAP
8 7 (0.54%) XSL
9 3 (0.23%) Durandal
9 3 (0.23%) HTML5
9 3 (0.23%) KnockoutJS
9 3 (0.23%) XSLT
10 2 (0.15%) COM
10 2 (0.15%) CSS3
10 2 (0.15%) XMPP
11 1 (0.077%) FIX Protocol
11 1 (0.077%) OLE
Miscellaneous
1 62 (4.79%) Blackberry
2 50 (3.86%) Analytical Skills
3 36 (2.78%) iPhone
4 32 (2.47%) Driving Licence
5 30 (2.32%) Computer Science
5 30 (2.32%) Smartphone
6 24 (1.85%) Management Information System
7 16 (1.24%) iPad
8 13 (1.00%) Data Centre
8 13 (1.00%) Mathematics
8 13 (1.00%) Replication
9 11 (0.85%) Data Protection Act
10 10 (0.77%) Video Conferencing
10 10 (0.77%) Virtual Team
11 9 (0.70%) Mobile Computing
11 9 (0.70%) User Experience
12 6 (0.46%) Fat Client
12 6 (0.46%) Thin Client
13 5 (0.39%) Handset
14 4 (0.31%) Clustering
Operating Systems
1 821 (63.45%) Windows
2 340 (26.28%) Windows 7
3 180 (13.91%) Windows Server
4 168 (12.98%) Windows 8
5 149 (11.51%) Windows XP
6 126 (9.74%) Windows Server 2008
7 103 (7.96%) Windows Server 2012
8 86 (6.65%) Windows 10
9 70 (5.41%) Linux
10 69 (5.33%) Windows Server 2003
11 51 (3.94%) Android
12 45 (3.48%) Mac OS X
13 29 (2.24%) Apple iOS
14 26 (2.01%) Unix
15 25 (1.93%) Mac OS
16 13 (1.00%) Windows Vista
17 12 (0.93%) AIX
17 12 (0.93%) Windows Mobile
18 9 (0.70%) Windows 2000 Server
19 5 (0.39%) VMS
Processes & Methodologies
1 323 (24.96%) ITIL
2 89 (6.88%) Incident Management
3 72 (5.56%) Service Management
4 62 (4.79%) Service Delivery
5 44 (3.40%) Problem Management
6 33 (2.55%) Continuous Improvement
7 32 (2.47%) Mobile Device Management
8 31 (2.40%) Change Management
8 31 (2.40%) Time Management
9 30 (2.32%) Logistics
10 27 (2.09%) Change Control
11 26 (2.01%) Data Protection
12 25 (1.93%) Coaching
13 24 (1.85%) Network Monitoring
14 23 (1.78%) CRM
14 23 (1.78%) Patch Management
15 21 (1.62%) Ticket Management
16 20 (1.55%) E-Commerce
17 19 (1.47%) Disaster Recovery
18 18 (1.39%) ITSM
Programming Languages
1 112 (8.66%) SQL
2 24 (1.85%) C
3 19 (1.47%) C#
4 18 (1.39%) VB
5 13 (1.00%) JavaScript
6 4 (0.31%) Java
6 4 (0.31%) PHP
6 4 (0.31%) PowerShell
7 1 (0.077%) PL/SQL
7 1 (0.077%) Tcl
7 1 (0.077%) VB.NET
7 1 (0.077%) VBA
Qualifications
1 110 (8.50%) Microsoft Certification
2 107 (8.27%) Degree
3 76 (5.87%) Cisco Certification
4 74 (5.72%) CCNA
5 60 (4.64%) MCP
5 60 (4.64%) MCSE
6 57 (4.40%) ITIL Certification
7 40 (3.09%) MCITP
8 38 (2.94%) Security Cleared
9 37 (2.86%) SC Cleared
10 35 (2.70%) Network+ Certification
11 29 (2.24%) A+ Certification
12 28 (2.16%) ITIL Foundation Certificate
12 28 (2.16%) MCSA
13 15 (1.16%) MCDST
14 12 (0.93%) CCENT
15 9 (0.70%) HND
16 7 (0.54%) CCNP
17 6 (0.46%) DBS Check
17 6 (0.46%) DV Cleared
Quality Assurance & Compliance
1 157 (12.13%) SLA
2 6 (0.46%) Data Quality
3 2 (0.15%) QA
4 1 (0.077%) ISO 9001
4 1 (0.077%) ISO/IEC 27001
4 1 (0.077%) ISO22301
System Software
1 606 (46.83%) Active Directory
2 67 (5.18%) VMware Infrastructure
3 28 (2.16%) Hyper-V
4 18 (1.39%) XenApp
5 13 (1.00%) Terminal Server
6 8 (0.62%) XenDesktop
7 6 (0.46%) VMware ESXi
8 4 (0.31%) Virtual Desktop
8 4 (0.31%) Virtual Servers
8 4 (0.31%) vSphere
9 3 (0.23%) Terminal Services
10 2 (0.15%) Microsoft Virtual Server
10 2 (0.15%) Virtual Machines
11 1 (0.077%) ISA Server
11 1 (0.077%) Microsoft App-V
11 1 (0.077%) VMware Workstation
11 1 (0.077%) XenServer
Systems Management
1 16 (1.24%) Tivoli
1 16 (1.24%) Tivoli Storage Manager
2 13 (1.00%) SCCM
3 12 (0.93%) HP Data Protector
4 8 (0.62%) DameWare
4 8 (0.62%) Nagios
4 8 (0.62%) Perfmon
5 6 (0.46%) Backup Exec
5 6 (0.46%) Cisco CUCM
6 5 (0.39%) WSUS
7 3 (0.23%) FortiGate
7 3 (0.23%) SCSM
7 3 (0.23%) SCVMM
8 2 (0.15%) Norton AntiVirus
9 1 (0.077%) Failover Clustering
9 1 (0.077%) MAILsweeper
9 1 (0.077%) ServiceCenter
9 1 (0.077%) Systems Management Server (SMS)
Vendors
1 524 (40.49%) Microsoft
2 152 (11.75%) VMware
3 135 (10.43%) Citrix
4 127 (9.81%) Cisco
5 82 (6.34%) Apple
6 53 (4.10%) HP
7 48 (3.71%) iManage
8 34 (2.63%) Sophos
9 18 (1.39%) SolarWinds
10 17 (1.31%) Mitel
11 16 (1.24%) Oracle
11 16 (1.24%) ServiceNow
12 15 (1.16%) WatchGuard
13 14 (1.08%) Avaya
14 13 (1.00%) Dell
14 13 (1.00%) Extreme Networks
14 13 (1.00%) Remedy
15 12 (0.93%) EMC
15 12 (0.93%) NetApp
16 9 (0.70%) Bloomberg
Staffordshire
Greywood Associates Limited
Salary: £17000 - £20000 per annum + Benefits
Posted: Yesterday
Cobham, Surrey
Experis Ltd
Posted: 2 days ago
Bedfordshire
Greywood Associates Limited
Salary: £17000 - £23000 per annum + Benefits
Posted: Yesterday
Swindon, Wiltshire
Tank Recruitment Limited
Posted: Yesterday
Cobham, Surrey
Sanderson
Salary: £21000 - £25000 per annum + Benefits
Posted: 2 days ago
Epsom, Surrey
Ashdown IT
Salary: £20000 - £25000 per annum + Benefits
Posted: 3 days ago
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: 9 hours ago
Hemel Hempstead, Hertfordshire
Artemis Recruitment Ltd
Salary: Up to £23,000 per annum
Posted: 3 days ago
London
Information Technology Services
Salary: £23k - 27k per year
Posted: 3 days ago
Walsall, West Midlands (County)
ESA Group
Salary: From £17,000 to £18,000 per annum
Posted: Yesterday
London
Capital IT Resourcing LTD
Salary: £20000 - £26000 per annum + 10% Pension, 27 Days Holiday
Posted: 3 days ago
Cardiff, South Glamorgan
Circle It Solutions Ltd
Salary: Competitive + Company Benefits
Posted: 2 days ago
Southampton, Hampshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £22,000 per annum
Posted: 3 days ago
Bradford, West Yorkshire
DCV Technologies
Salary: From £16,000 to £17,000 per annum + benefits
Posted: 3 days ago
Cheshire
Senitor Associates
Salary: £18000 per annum
Posted: 4 days ago
South East London
Circle Recruitment
Salary: £25000 - £28000 per annum + Benefits
Posted: Yesterday
North London
Recruitment Genius Ltd
Salary: £24000 - £27000 per annum
Posted: 2 days ago
Wigan, Lancashire
Uniting Ambition
Salary: £18k - 20k per year
Posted: 3 days ago
Central London / West End
H&R Talent
Salary: From £18,000 to £25,000 per annum
Posted: 4 days ago
Oxford, Oxfordshire
Corriculo
Salary: £18,000 - £25,000 per year
Posted: 11 days ago
Derby, Derbyshire
Emponics Ltd
Salary: to £28K+ approx 2.5K shift allowance+bens
Posted: 4 days ago
Devizes
Hays West And Wales
Salary: £22000.00 - £24000.00 per annum + Benefits
Posted: 14 days ago
Newport Pagnell
Recruitment Genius Ltd
Salary: £16000 - £22000 per annum
Posted: 10 days ago
High Wycombe
Hays West And Wales
Salary: £18000.00 - £24000.00 per annum + Benefits
Posted: 14 days ago
Poole
Spectrum IT
Salary: £16000 - £20000 per annum
Posted: 11 days ago
Peterborough
greywood
Salary: £16000 - £22000 per annum + Benefits
Posted: 15 days ago
Letchworth Garden City
Deerfoot IT Resources Ltd
Salary: £20000 - £22000 per annum
Posted: 24 days ago
West Sussex
greywood
Salary: £20000 - £24000 per annum + Benefits
Posted: 25 days ago
City Of London
HFG
Salary: £25000 - £35000 per annum
Posted: 12 days ago
City, London
BlackRock
Salary: Competitive salary and benefits
Posted: 7 days ago