The statistics below represent IT jobs advertised across the UK that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 September 2016 with a comparison to same period over 2 years.

3 months to
27 Sep 2016
Same period 2015 Same period 2014
First Line Support
Rank 454 456 473
Rank change year-on-year
+2 +17
Permanent jobs requiring a 1st Line Support 563 620 611
As % of all permanent IT jobs located in the UK 0.59% 0.57% 0.54%
As % of the Job Titles category 0.61% 0.60% 0.56%
Number of salaries quoted 494 583 555
Median salary £22,375 £21,000 £21,000
Median salary % change year-on-year
+6.54% -
90% offered a salary of more than £18,000 £17,500 £17,000
10% offered a salary of more than £30,000 £26,500 £27,500
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year
+2.43% +2.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
92091 104182 108737
As % of all permanent IT jobs located in the UK 96.30% 96.24% 96.44%
Number of salaries quoted 77057 86801 87903
Median salary £47,000 £45,000 £44,500
Median salary % change year-on-year
+4.44% +1.12%
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

1st Line Support
Jobs Demand Trend

The demand trend of job ads that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support within the UK.

1st Line Support Salary Trend in the UK

1st Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support over the 3 months to 27 September 2016 within the UK.

1st Line Support Salary Histogram in the UK

1st Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 27 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +3 532 £22,500 +7.14% 52
London +45 169 £24,250 +3.19% 15
South East -8 158 £22,000 +4.76% 11
Yorkshire +29 42 £19,500 +8.33% 7
East of England +18 40 £22,500 +11.11% 4
Buckinghamshire +43 37 £22,500 -13.58% 1
West Midlands -11 35 £21,000 +5.00% 3
South West -1 33 £20,000 -2.43% 4
Surrey -6 32 £22,500 +7.14% 4
North West -12 31 £19,500 -2.50% 4
Hampshire -11 27 £20,000 - 2
Hertfordshire +24 23 £23,000 +15.00% 1
East Midlands -1 23 £21,500 +8.86% 2
Kent +10 20 £22,500 +13.92%
Berkshire -3 19 £25,000 +13.63% 3
Manchester -6 19 £24,000 +20.00% 3
West Yorkshire +9 18 £22,000 +22.22% 4
Birmingham -17 17 £21,000 +16.66%
Leeds +22 15 £22,500 +25.00% 2
Wales +20 15 £18,500 +8.82%
Oxfordshire -9 15 £22,000 +7.31% 1
South Wales +16 14 £18,500 +8.82%
Milton Keynes +29 13 £19,000 -35.59%
Northamptonshire +19 13 £23,000 +17.94%
Southampton 0 13 £21,250 +6.25%
City of London +34 11 £22,500 - 2
Cardiff +20 11 £18,500 +8.82%
South Yorkshire +18 11 £17,500 - 1
High Wycombe +9 11 £19,000 -20.83% 1
Sheffield +24 10 £17,500 - 1

1st Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 27 September 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support in the job title.

1 775 (62.60%) Windows
2 569 (45.96%) Active Directory
3 485 (39.18%) Microsoft
4 394 (31.83%) MS Office
5 325 (26.25%) ITIL
6 316 (25.53%) MS Excel
7 303 (24.47%) Windows 7
8 176 (14.22%) MS Exchange
9 175 (14.14%) Windows Server
10 147 (11.87%) SLA
11 144 (11.63%) Windows 8
12 135 (10.90%) Citrix
12 135 (10.90%) Windows XP
13 133 (10.74%) VMware
14 116 (9.37%) SQL
15 115 (9.29%) Cisco
16 112 (9.05%) Finance
17 111 (8.97%) TCP/IP
18 110 (8.89%) Windows Server 2008
19 108 (8.72%) Degree
20 101 (8.16%) Microsoft Certification
21 97 (7.84%) LAN
21 97 (7.84%) Firewall
22 96 (7.75%) Incident Management
23 92 (7.43%) WAN
24 90 (7.27%) DNS
25 86 (6.95%) Linux
26 82 (6.62%) DHCP
27 81 (6.54%) Apple
28 76 (6.14%) Windows Server 2012

1st Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 176 (14.22%) MS Exchange
2 40 (3.23%) Exchange Server 2013
3 33 (2.67%) Exchange Server 2010
4 31 (2.50%) Skype for Business
5 26 (2.10%) Exchange Server 2003
5 26 (2.10%) SharePoint
6 20 (1.62%) IIS
7 15 (1.21%) Exchange Server 2007
8 9 (0.73%) Blackberry Enterprise Server
9 8 (0.65%) IBM Notes
10 3 (0.24%) Apache
10 3 (0.24%) Exchange Server 2000
11 2 (0.16%) CMS
12 1 (0.081%) IBM Domino
12 1 (0.081%) SharePoint 2010
Applications
1 394 (31.83%) MS Office
2 316 (25.53%) MS Excel
3 20 (1.62%) MS Visio
4 19 (1.53%) MS PowerPoint
5 4 (0.32%) Photoshop
6 3 (0.24%) Spreadsheet
7 2 (0.16%) Acrobat
7 2 (0.16%) MS Project
Business Applications
1 5 (0.40%) SAP Oil and Gas
2 4 (0.32%) Dynamics CRM
3 2 (0.16%) Remedy ITSM
4 1 (0.081%) Dynamics AX
4 1 (0.081%) Eagle PACE
4 1 (0.081%) SAP SM
4 1 (0.081%) thinkFolio
Cloud Services
1 61 (4.93%) Office 365
2 7 (0.57%) Microsoft Azure
3 4 (0.32%) Dropbox
4 3 (0.24%) Amazon AWS
4 3 (0.24%) Google Apps
4 3 (0.24%) SaaS
5 2 (0.16%) Cloud Computing
5 2 (0.16%) Google Drive
6 1 (0.081%) Mimecast
Communications & Networking
1 111 (8.97%) TCP/IP
2 97 (7.84%) Firewall
2 97 (7.84%) LAN
3 92 (7.43%) WAN
4 90 (7.27%) DNS
5 82 (6.62%) DHCP
6 72 (5.82%) VoIP
7 59 (4.77%) VPN
8 49 (3.96%) Internet
9 39 (3.15%) SAN
10 24 (1.94%) Wireless
11 20 (1.62%) IP Telephony
12 19 (1.53%) ADSL
13 14 (1.13%) Remote Desktop
14 13 (1.05%) PBX
15 9 (0.73%) WebEx
16 8 (0.65%) NAS
17 7 (0.57%) Skype
18 6 (0.48%) Extranet
18 6 (0.48%) Network Security
Database & Business Intelligence
1 58 (4.68%) SQL Server
2 16 (1.29%) SQL Server 2008
3 12 (0.97%) SQL Server 2005
4 11 (0.89%) MySQL
4 11 (0.89%) SQL Server 2012
5 10 (0.81%) SQL Server 2000
6 5 (0.40%) Oracle Database
6 5 (0.40%) Relational Database
7 4 (0.32%) Crystal Reports
8 3 (0.24%) MS Access
9 2 (0.16%) Oracle Reports
9 2 (0.16%) RDBMS
10 1 (0.081%) Data Mining
10 1 (0.081%) FileMaker
10 1 (0.081%) Oracle Database 12c
10 1 (0.081%) PostgreSQL
10 1 (0.081%) SQL Server 2014
10 1 (0.081%) SQL Server Integration Services
10 1 (0.081%) SQL Server Reporting Services
Development Applications
1 1 (0.081%) Eclipse
1 1 (0.081%) JIRA
1 1 (0.081%) ProC
General
1 112 (9.05%) Finance
2 63 (5.09%) Telecoms
3 30 (2.42%) Law
4 24 (1.94%) Banking
5 23 (1.86%) German Language
6 18 (1.45%) Retail
7 17 (1.37%) Back Office
7 17 (1.37%) French Language
8 13 (1.05%) Marketing
9 12 (0.97%) Legal
10 11 (0.89%) Manufacturing
11 10 (0.81%) Front Office
12 8 (0.65%) Games
12 8 (0.65%) Spanish Language
13 6 (0.48%) Electronics
14 5 (0.40%) Automotive
14 5 (0.40%) Swedish Language
15 4 (0.32%) Advertising
16 2 (0.16%) Japanese Language
16 2 (0.16%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 27 (2.18%) .NET
1 27 (2.18%) XML
2 24 (1.94%) HTML
3 19 (1.53%) Web Services
4 12 (0.97%) ASP.NET
4 12 (0.97%) CSS
5 9 (0.73%) EDI
5 9 (0.73%) SOAP
6 8 (0.65%) XSL
7 5 (0.40%) XSLT
8 3 (0.24%) COM
8 3 (0.24%) Durandal
8 3 (0.24%) HTML5
8 3 (0.24%) KnockoutJS
9 2 (0.16%) CSS3
9 2 (0.16%) LAMP
10 1 (0.081%) FIX Protocol
10 1 (0.081%) OLE
10 1 (0.081%) XMPP
Miscellaneous
1 60 (4.85%) Blackberry
2 52 (4.20%) Analytical Skills
3 36 (2.91%) Computer Science
4 29 (2.34%) Driving Licence
4 29 (2.34%) iPhone
5 22 (1.78%) Management Information System
5 22 (1.78%) Smartphone
6 20 (1.62%) Data Centre
6 20 (1.62%) iPad
7 13 (1.05%) Replication
8 12 (0.97%) Mathematics
9 11 (0.89%) User Experience
10 10 (0.81%) Mobile Computing
10 10 (0.81%) Virtual Team
11 9 (0.73%) Video Conferencing
12 8 (0.65%) Handset
13 7 (0.57%) Data Protection Act
14 6 (0.48%) Fat Client
14 6 (0.48%) Thin Client
15 4 (0.32%) EPoS
Operating Systems
1 775 (62.60%) Windows
2 303 (24.47%) Windows 7
3 175 (14.14%) Windows Server
4 144 (11.63%) Windows 8
5 135 (10.90%) Windows XP
6 110 (8.89%) Windows Server 2008
7 86 (6.95%) Linux
8 76 (6.14%) Windows Server 2012
9 73 (5.90%) Windows 10
10 59 (4.77%) Windows Server 2003
11 44 (3.55%) Mac OS X
12 41 (3.31%) Android
13 26 (2.10%) Mac OS
13 26 (2.10%) Unix
14 25 (2.02%) Apple iOS
15 13 (1.05%) Windows Mobile
15 13 (1.05%) Windows Vista
16 11 (0.89%) AIX
17 6 (0.48%) VMS
17 6 (0.48%) Windows 2000 Server
Processes & Methodologies
1 325 (26.25%) ITIL
2 96 (7.75%) Incident Management
3 74 (5.98%) Service Management
4 68 (5.49%) Service Delivery
5 40 (3.23%) Problem Management
6 33 (2.67%) Time Management
7 32 (2.58%) Continuous Improvement
8 31 (2.50%) Mobile Device Management
9 28 (2.26%) Change Management
10 27 (2.18%) Change Control
10 27 (2.18%) Logistics
11 26 (2.10%) CRM
12 25 (2.02%) Coaching
13 24 (1.94%) Ticket Management
14 21 (1.70%) Network Monitoring
15 19 (1.53%) E-Commerce
15 19 (1.53%) ITSM
16 18 (1.45%) Disaster Recovery
17 17 (1.37%) Data Protection
17 17 (1.37%) Patch Management
Programming Languages
1 116 (9.37%) SQL
2 23 (1.86%) C
3 18 (1.45%) C#
4 17 (1.37%) VB
5 14 (1.13%) JavaScript
6 5 (0.40%) PowerShell
7 4 (0.32%) Java
8 2 (0.16%) PHP
9 1 (0.081%) PL/SQL
9 1 (0.081%) Tcl
9 1 (0.081%) T-SQL
9 1 (0.081%) VB.NET
9 1 (0.081%) VBA
Qualifications
1 108 (8.72%) Degree
2 101 (8.16%) Microsoft Certification
3 70 (5.65%) Cisco Certification
4 68 (5.49%) CCNA
5 60 (4.85%) MCSE
6 55 (4.44%) MCP
7 50 (4.04%) ITIL Certification
8 38 (3.07%) MCITP
9 36 (2.91%) Security Cleared
10 35 (2.83%) SC Cleared
11 27 (2.18%) ITIL Foundation Certificate
12 26 (2.10%) Network+ Certification
13 20 (1.62%) A+ Certification
13 20 (1.62%) MCSA
14 12 (0.97%) CCENT
15 10 (0.81%) CCNP
15 10 (0.81%) MCDST
16 9 (0.73%) HND
17 8 (0.65%) MCTS
18 6 (0.48%) DV Cleared
Quality Assurance & Compliance
1 147 (11.87%) SLA
2 6 (0.48%) Data Quality
3 2 (0.16%) ISO 9001
3 2 (0.16%) ISO/IEC 27001
3 2 (0.16%) QA
4 1 (0.081%) ISO22301
System Software
1 569 (45.96%) Active Directory
2 61 (4.93%) VMware Infrastructure
3 21 (1.70%) XenApp
4 20 (1.62%) Hyper-V
5 14 (1.13%) Terminal Server
6 10 (0.81%) XenDesktop
7 8 (0.65%) Terminal Services
8 5 (0.40%) VMware Workstation
9 4 (0.32%) Virtual Desktop
9 4 (0.32%) Virtual Servers
9 4 (0.32%) VMware ESXi
9 4 (0.32%) vSphere
10 2 (0.16%) Microsoft App-V
10 2 (0.16%) Microsoft Virtual Server
10 2 (0.16%) Virtual Machines
11 1 (0.081%) BitLocker
11 1 (0.081%) ISA Server
Systems Management
1 15 (1.21%) Tivoli
1 15 (1.21%) Tivoli Storage Manager
2 11 (0.89%) HP Data Protector
3 9 (0.73%) SCCM
4 8 (0.65%) DameWare
4 8 (0.65%) Perfmon
5 7 (0.57%) Cisco CUCM
6 6 (0.48%) Backup Exec
7 5 (0.40%) Nagios
8 4 (0.32%) WSUS
9 3 (0.24%) FortiGate
10 2 (0.16%) Microsoft Data Protection Manager
10 2 (0.16%) Norton AntiVirus
10 2 (0.16%) SCOM
11 1 (0.081%) AirWatch
11 1 (0.081%) MAILsweeper
11 1 (0.081%) SCSM
11 1 (0.081%) SCVMM
11 1 (0.081%) ServiceCenter
11 1 (0.081%) Systems Management Server (SMS)
Vendors
1 485 (39.18%) Microsoft
2 135 (10.90%) Citrix
3 133 (10.74%) VMware
4 115 (9.29%) Cisco
5 81 (6.54%) Apple
6 47 (3.80%) iManage
7 46 (3.72%) HP
8 31 (2.50%) Sophos
9 17 (1.37%) Mitel
9 17 (1.37%) Oracle
10 16 (1.29%) SolarWinds
11 14 (1.13%) Extreme Networks
11 14 (1.13%) ServiceNow
12 12 (0.97%) Avaya
12 12 (0.97%) EMC
12 12 (0.97%) NetApp
13 9 (0.73%) Adobe
13 9 (0.73%) Dell
14 8 (0.65%) IBM
14 8 (0.65%) Salesforce.com
Cheshire
Senitor Associates
Salary: £18000 per annum
Posted: 22 hours ago
London
Venturi
Salary: £30000 - £34000 per annum + Benefits
Posted: Yesterday
London
MI6
Posted: Yesterday
City, London
Send
Salary: From £24,000 to £30,000 per annum + Benefits
Posted: Yesterday
Staffordshire
Greywood Associates Limited
Salary: £17000 - £20000 per annum + Benefits
Posted: 3 days ago
Bradford, West Yorkshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £22000.00 per annum + Negotiable upon experience
Posted: 3 days ago
Central London / West End
Artemis Recruitment Ltd
Salary: Up to £25,000 per annum + Benefits
Posted: 5 days ago
London
Etech Partners
Salary: Up to £25,000 per annum + Benefits
Posted: 5 days ago
York, North Yorkshire
4it Recruitment Ltd
Salary: Up to £22,000 per annum + bonus + excellent benefits
Posted: 3 days ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: Up to £22,000 per annum + bonus + excellent benefits
Posted: 3 days ago
Hull, North Humberside
4it Recruitment Ltd
Salary: Up to £22,000 per annum + bonus + excellent benefits
Posted: 3 days ago
Sheffield, South Yorkshire
Reed Technology
Salary: £22000 - £24000 per annum
Posted: 6 days ago
London
Marcus Donald People
Salary: £25000 - £29000 per annum
Posted: 6 days ago
London
Marcus Donald People
Salary: £22000 - £29000 per annum
Posted: 6 days ago
Lincolnshire
Searchability
Salary: £16000 - £19000 per annum
Posted: 3 days ago
Barton-upon-Humber
Searchability
Salary: £16000 - £19000 per annum
Posted: 4 days ago
London
Harvey Nash plc
Posted: 6 days ago
Edinburgh, Midlothian
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £25000.00 per annum
Posted: 4 days ago
Banbury
Prospectus
Salary: £18000.00 - £20000.00 per annum
Posted: 6 days ago
London
Venturi
Salary: £30000 - £32000 per annum + Benefits
Posted: 5 days ago
Watford, Hertfordshire
Nigel Frank International Ltd
Salary: £20000 - £25000 per annum + Training
Posted: 3 days ago
London
TLP Consultancy Ltd.
Salary: £30000 - £35000 per annum
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
Cloud Computing International
Salary: From £20,000 to £24,000 per annum
Posted: 6 days ago
Bristol, Avon
Sanderson
Salary: £20000 - £23000 per annum
Posted: 11 days ago
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: 3 days ago
Wigan, Lancashire
Uniting Ambition
Salary: £18k - 20k per year
Posted: 6 days ago
Addlestone, Surrey
Complete Tech Limited
Salary: Up to £21,500 per annum + great benefits
Posted: 6 days ago
South West London
Zipcar (UK) Ltd
Salary: Competitive Salary + Benefits
Posted: 5 days ago
Camberley, Surrey, United Kingdom
XIST4 Recruitment
Salary: £25-30,00 + Relocation Package
Posted: 8 days ago
Bedfordshire
greywood
Salary: £17000 - £23000 per annum + Benefits
Posted: 13 days ago