The table below looks at the statistics for the 1st Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 22 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Oct 2014
Same period 2013 Same period 2012
First Line Support
Rank 417 485 536
Rank change year-on-year
+68 +51
Permanent jobs requiring a 1st Line Support 640 490 400
As % of all permanent IT jobs located in the UK 0.57% 0.45% 0.35%
As % of the Job Titles category 0.60% 0.48% 0.37%
Number of salaries quoted 594 441 346
Average salary £20,625 £20,500 £20,000
Average salary % change year-on-year
+0.60% +2.50%
90% offered a salary of more than £16,775 £16,500 £17,000
10% offered a salary of more than £26,000 £25,900 £25,000
UK excluding London average salary £20,000 £20,000 £19,000
% change year-on-year
- +5.26%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
106438 102688 109004
As % of all permanent IT jobs located in the UK 94.53% 94.55% 95.27%
Number of salaries quoted 86956 85302 92787
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support within the UK.

1st Line Support Salary Trend in the UK

1st Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support over the 3 months to 22 October 2014 within the UK.

1st Line Support Salary Histogram in the UK

1st Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 22 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +61 618 £21,000 +2.43% 91
South East +32 241 £20,500 - 30
London +35 141 £23,500 +4.44% 17
Surrey +3 77 £21,000 +2.43% 9
Yorkshire +9 51 £19,000 - 11
East of England -11 51 £20,000 +21.21% 7
North West +7 50 £19,000 - 12
Berkshire +7 38 £21,000 +2.43% 1
West Yorkshire -1 36 £19,000 - 6
South West -3 36 £18,375 -0.67% 6
Buckinghamshire +16 32 £22,000 +8.64% 4
Hertfordshire -1 32 £18,000 +9.09% 2
Hampshire -12 30 £18,500 -18.14% 7
West Sussex +18 29 £20,000 - 2
City of London +20 27 £26,500 +0.95% 5
Manchester +7 26 £19,250 -7.22% 6
West Midlands -28 26 £20,000 +11.11% 3
East Midlands -8 21 £19,000 +7.04% 2
Milton Keynes +7 20 £22,000 +11.39% 2
Leeds -6 19 £19,000 +58.33% 1
Cheshire -10 19 £18,500 -1.33% 6
Reading +13 18 £22,000 +9.72%
Northampton -14 17 £19,000 -5.00%
Northamptonshire -20 17 £19,000 -5.00% 2
Somerset -19 15 £16,500 - 1
Croydon +11 14 £24,000 -
Crawley +2 14 £22,500 +12.50% 1
East Sussex -1 14 £18,500 -14.94% 2
Brighton -4 13 £18,500 -14.94% 2
Bath -17 13 £16,500 - 1

1st Line Support
Top 30 Related IT Skills

For the 6 months to 22 October 2014, IT jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 722 (60.12%) Windows
2 533 (44.38%) Microsoft
3 469 (39.05%) Active Directory
4 450 (37.47%) MS Office
5 373 (31.06%) MS Excel
6 317 (26.39%) ITIL
7 294 (24.48%) Windows 7
8 217 (18.07%) Windows XP
9 159 (13.24%) SLA
10 153 (12.74%) MS Exchange
11 143 (11.91%) TCP/IP
12 137 (11.41%) VMware
13 130 (10.82%) Citrix
14 117 (9.74%) Windows Server 2008
15 115 (9.58%) Finance
16 107 (8.91%) Microsoft Certification
17 106 (8.83%) Windows Server 2003
18 105 (8.74%) Analytical Skills
19 85 (7.08%) VMware Infrastructure
20 80 (6.66%) SQL
21 79 (6.58%) Windows 8
22 76 (6.33%) MCP
23 74 (6.16%) Degree
24 73 (6.08%) Linux
25 68 (5.66%) Service Management
26 66 (5.50%) Internet
27 63 (5.25%) MCSE
27 63 (5.25%) LAN
27 63 (5.25%) Legal
28 62 (5.16%) WAN

1st Line Support
Top Related IT Skills by Category

For the 6 months to 22 October 2014, IT jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 153 (12.74%) MS Exchange
2 42 (3.50%) SharePoint
3 38 (3.16%) Exchange Server 2003
4 35 (2.91%) Exchange Server 2010
5 34 (2.83%) Exchange Server 2007
6 33 (2.75%) IBM Notes
7 22 (1.83%) Exchange Server 2013
8 20 (1.67%) Blackberry Enterprise Server
9 17 (1.42%) IIS
10 14 (1.17%) SharePoint 2010
11 12 (1.00%) Lync
12 7 (0.58%) Exchange Server 2000
13 5 (0.42%) WorkSite
14 2 (0.17%) SAS
14 2 (0.17%) Tomcat
14 2 (0.17%) GroupWise
14 2 (0.17%) WebSphere
14 2 (0.17%) SharePoint Server
15 1 (0.083%) Zimbra
15 1 (0.083%) SharePoint 2013
Applications
1 450 (37.47%) MS Office
2 373 (31.06%) MS Excel
3 36 (3.00%) MS PowerPoint
4 4 (0.33%) Spreadsheet
5 3 (0.25%) MS Visio
6 2 (0.17%) Photoshop
7 1 (0.083%) InDesign
Business Applications
1 9 (0.75%) Dynamics AX
2 4 (0.33%) Dynamics NAV
3 3 (0.25%) Dynamics CRM
4 2 (0.17%) Agresso
4 2 (0.17%) SAP Oil and Gas
5 1 (0.083%) Eikon
5 1 (0.083%) SalesLogix
5 1 (0.083%) Line 100
5 1 (0.083%) Maximo
Cloud Services
1 17 (1.42%) Office 365
2 8 (0.67%) Google Apps
3 5 (0.42%) Cloud Computing
4 4 (0.33%) SaaS
5 2 (0.17%) IaaS
5 2 (0.17%) PaaS
5 2 (0.17%) Amazon AWS
6 1 (0.083%) Microsoft Azure
Communications & Networking
1 143 (11.91%) TCP/IP
2 66 (5.50%) Internet
3 63 (5.25%) LAN
4 62 (5.16%) WAN
5 61 (5.08%) Firewall
6 56 (4.66%) VPN
7 51 (4.25%) DNS
8 31 (2.58%) DHCP
9 23 (1.92%) VoIP
10 16 (1.33%) Wireless
11 13 (1.08%) IP Telephony
12 11 (0.92%) SAN
13 10 (0.83%) Broadband
14 9 (0.75%) Cisco ASA
14 9 (0.75%) Cisco PIX
15 8 (0.67%) Network Security
16 5 (0.42%) FTP
17 4 (0.33%) VLAN
18 3 (0.25%) Unified Communications
18 3 (0.25%) Structured Cabling
Database & Business Intelligence
1 62 (5.16%) SQL Server
2 8 (0.67%) SQL Server 2008
3 7 (0.58%) SQL Server 2005
4 6 (0.50%) SQL Server 2000
4 6 (0.50%) Data Warehouse
5 5 (0.42%) SQL Server 2012
5 5 (0.42%) MS Access
5 5 (0.42%) MySQL
6 4 (0.33%) FileMaker
6 4 (0.33%) Relational Database
6 4 (0.33%) IBM InfoSphere
7 3 (0.25%) Crystal Reports
8 2 (0.17%) SQL Server Reporting Services
8 2 (0.17%) Oracle Database
Development Applications
1 6 (0.50%) Team Foundation Server
2 4 (0.33%) SQL Server Management Studio (SSMS)
3 2 (0.17%) Toad
3 2 (0.17%) JIRA
4 1 (0.083%) Hudson
General
1 115 (9.58%) Finance
2 63 (5.25%) Legal
3 36 (3.00%) Law
4 33 (2.75%) Telecoms
4 33 (2.75%) Retail
5 28 (2.33%) Banking
6 23 (1.92%) Marketing
7 18 (1.50%) Advertising
8 15 (1.25%) Manufacturing
9 12 (1.00%) German Language
10 10 (0.83%) French Language
11 8 (0.67%) Investment Banking
12 7 (0.58%) Automotive
12 7 (0.58%) Publishing
13 5 (0.42%) Multimedia
13 5 (0.42%) Japanese Language
14 3 (0.25%) Billing
14 3 (0.25%) Pharmaceutical
15 2 (0.17%) Electronics
15 2 (0.17%) Front Office
Libraries, Frameworks & Software Standards
1 10 (0.83%) HTML
2 9 (0.75%) .NET
2 9 (0.75%) CSS
3 4 (0.33%) WSE
4 3 (0.25%) JSP
4 3 (0.25%) ASP.NET
5 2 (0.17%) COM
5 2 (0.17%) Web Services
5 2 (0.17%) Flash
5 2 (0.17%) LAMP
6 1 (0.083%) Mason
6 1 (0.083%) XML
6 1 (0.083%) J2EE
6 1 (0.083%) Middleware
Miscellaneous
1 105 (8.74%) Analytical Skills
2 57 (4.75%) Blackberry
3 25 (2.08%) Management Information System
4 24 (2.00%) EPoS
5 22 (1.83%) Computer Science
6 14 (1.17%) Mathematics
7 11 (0.92%) Fat Client
7 11 (0.92%) Thin Client
8 6 (0.50%) AS400
8 6 (0.50%) Video Conferencing
8 6 (0.50%) Statistics
8 6 (0.50%) iPhone
9 5 (0.42%) iPad
9 5 (0.42%) User Experience
10 4 (0.33%) Data Protection Act
11 3 (0.25%) PDA
12 2 (0.17%) GIS
12 2 (0.17%) DTV
12 2 (0.17%) Replication
12 2 (0.17%) IVR
Operating Systems
1 722 (60.12%) Windows
2 294 (24.48%) Windows 7
3 217 (18.07%) Windows XP
4 117 (9.74%) Windows Server 2008
5 106 (8.83%) Windows Server 2003
6 79 (6.58%) Windows 8
7 73 (6.08%) Linux
8 61 (5.08%) Windows Server 2012
9 31 (2.58%) Mac OS X
10 27 (2.25%) Windows Vista
11 18 (1.50%) CentOS
12 17 (1.42%) Red Hat Enterprise Linux
13 16 (1.33%) Ubuntu
14 14 (1.17%) SUSE
14 14 (1.17%) Debian
15 13 (1.08%) UNIX
16 11 (0.92%) Windows 2000
17 10 (0.83%) Mac OS
18 9 (0.75%) Windows 2000 Server
18 9 (0.75%) Apple iOS
Processes & Methodologies
1 317 (26.39%) ITIL
2 68 (5.66%) Service Management
3 59 (4.91%) CRM
4 43 (3.58%) Incident Management
5 34 (2.83%) Service Delivery
6 27 (2.25%) ITSM
7 25 (2.08%) Time Management
8 19 (1.58%) Line Management
9 16 (1.33%) Problem Management
10 15 (1.25%) E-Commerce
11 14 (1.17%) Change Management
11 14 (1.17%) Workflow
11 14 (1.17%) CAD
11 14 (1.17%) Kalman Filter
12 13 (1.08%) Project Management
13 12 (1.00%) Workflow Management
14 11 (0.92%) Software Distribution
15 10 (0.83%) Asset Management
15 10 (0.83%) ITIL V3
16 9 (0.75%) Document Management
Programming Languages
1 80 (6.66%) SQL
2 45 (3.75%) C
3 8 (0.67%) C#
4 7 (0.58%) JavaScript
4 7 (0.58%) VB
5 6 (0.50%) VBA
6 4 (0.33%) Java
6 4 (0.33%) Python
7 3 (0.25%) PowerShell
7 3 (0.25%) C++
7 3 (0.25%) T-SQL
7 3 (0.25%) PHP
8 1 (0.083%) Bash Shell
8 1 (0.083%) Ruby
8 1 (0.083%) VB6
8 1 (0.083%) VB.NET
8 1 (0.083%) VBScript
8 1 (0.083%) Perl
Qualifications
1 107 (8.91%) Microsoft Certification
2 76 (6.33%) MCP
3 74 (6.16%) Degree
4 63 (5.25%) MCSE
5 45 (3.75%) Security Cleared
6 38 (3.16%) Cisco Certification
6 38 (3.16%) CCNA
7 34 (2.83%) ITIL Certification
8 33 (2.75%) A+ Certification
9 29 (2.41%) MCITP
9 29 (2.41%) SC Cleared
10 27 (2.25%) ITIL Foundation Certificate
11 25 (2.08%) MCSA
12 14 (1.17%) MCTS
13 13 (1.08%) JNCIA
13 13 (1.08%) Network+ Certification
13 13 (1.08%) CCSA
14 6 (0.50%) MCDST
15 5 (0.42%) HND
16 3 (0.25%) CCENT
Quality Assurance & Compliance
1 159 (13.24%) SLA
2 9 (0.75%) ISO/IEC 27001
3 5 (0.42%) QA
4 4 (0.33%) ISO 9001
5 2 (0.17%) Sarbanes-Oxley
6 1 (0.083%) GxP
System Software
1 469 (39.05%) Active Directory
2 85 (7.08%) VMware Infrastructure
3 26 (2.16%) Hyper-V
4 19 (1.58%) XenApp
5 13 (1.08%) Terminal Services
6 9 (0.75%) vSphere
7 7 (0.58%) VMware ESXi
8 5 (0.42%) VMware Server
9 4 (0.33%) Kerio MailServer
10 2 (0.17%) VMware ESX
10 2 (0.17%) Citrix Presentation Server
10 2 (0.17%) XenDesktop
11 1 (0.083%) UAG
11 1 (0.083%) XenServer
11 1 (0.083%) Firmware
Systems Management
1 32 (2.66%) SCCM
2 15 (1.25%) Backup Exec
3 6 (0.50%) Norton AntiVirus
4 5 (0.42%) DameWare
5 2 (0.17%) Nagios
5 2 (0.17%) Tivoli
5 2 (0.17%) Tivoli Storage Manager
5 2 (0.17%) WSUS
5 2 (0.17%) Cisco UCCX
5 2 (0.17%) Plesk
6 1 (0.083%) Cisco CUCM
6 1 (0.083%) FortiGate
6 1 (0.083%) SCOM
6 1 (0.083%) NetBackup
6 1 (0.083%) Systems Management Server (SMS)
Vendors
1 533 (44.38%) Microsoft
2 137 (11.41%) VMware
3 130 (10.82%) Citrix
4 53 (4.41%) Cisco
5 38 (3.16%) Apple
6 37 (3.08%) HP
7 25 (2.08%) Lotus
8 23 (1.92%) Avaya
9 18 (1.50%) Remedy
10 17 (1.42%) Red Hat
11 16 (1.33%) SAP
12 14 (1.17%) IBM
13 13 (1.08%) Bloomberg
14 12 (1.00%) Reuters
15 11 (0.92%) McAfee
15 11 (0.92%) Juniper
15 11 (0.92%) Dell
16 10 (0.83%) Oracle
16 10 (0.83%) Google
16 10 (0.83%) Mitel
Basingstoke, Hampshire
Latcom Ltd
Salary: From £16,000 to £18,000 per annum + Training + Good Benefits
Posted: 1 hour ago
North West London
Mortimer Spinks
Salary: £18000 - £21000 per annum + Excellent
Posted: 7 hours ago
Redhill, Surrey
TLP Consultancy Ltd.
Salary: £20000 - £23000 per annum + Package
Posted: 7 hours ago
Cheshire
Senitor Associates
Salary: £17000 per annum
Posted: 8 hours ago
Manchester, Lancashire
Senitor Associates
Salary: £20000 per annum + Benefits Package
Posted: 8 hours ago
Norwich, Norfolk
Experis Ltd
Salary: £15000.00 - £25000.00 per annum + Y
Posted: 23 hours ago
Sutton Coldfield, West Midlands (County)
Greywood Associates Limited
Salary: £18000 - £21000 per annum + Benefits
Posted: Yesterday
Batley, West Yorkshire
SYSTEM RECRUITMENT LTD
Salary: £18000 - £22000 per annum
Posted: Yesterday
Macclesfield, Cheshire
Applause IT Innovation
Salary: £17000 - £20000 per annum + +Bens
Posted: Yesterday
Watford, Hertfordshire
Acuro (MaxAd Ltd)
Salary: £22000.00 - £25000.00 per annum
Posted: Yesterday
Buckingham, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £18,000 to £20,000 per annum + excellent benefits
Posted: Yesterday
City, London
QUANTICA
Salary: £20000 - £27000 per annum
Posted: Yesterday
Cheltenham, Gloucestershire
ComputerWorld Personnel Ltd
Salary: £18000.0000 - £25000.0000 per annum
Posted: Yesterday
Harrogate, North Yorkshire
Mortimer Spinks
Salary: £15000 - £18000 per annum
Posted: Yesterday
Redhill, Surrey
JM
Salary: £18000 - £23000 per annum
Posted: Yesterday
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £18000 - £20000 per annum
Posted: Yesterday
Burgess Hill, West Sussex
Owen Daniels Consultancy
Salary: From £18,000 to £21,000 per annum
Posted: 2 days ago
Cheshire
Roc Search
Salary: £17000 - £20000 per annum
Posted: 2 days ago
Thame, Oxfordshire
Clearwater People Solutions
Salary: £22000 Per Annum
Posted: 2 days ago
Manchester, Lancashire
Senitor Associates
Salary: £20000 per annum + Benefits Package
Posted: 2 days ago