The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Shropshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 30 June 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jun 2015
Same period 2014 Same period 2013
Second Line Support
Rank 31 27 -
Rank change year-on-year
-4 -
Permanent jobs requiring a 2nd Line Support 5 3 0
As % of all permanent IT jobs located in Shropshire 2.37% 2.46% -
As % of the Job Titles category 2.46% 2.48% -
Number of salaries quoted 5 3 0
Average salary £22,000 £22,500 -
Average salary % change year-on-year
-2.22% -
UK excluding London average salary £25,000 £25,000 £25,000
2nd Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Shropshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Shropshire
Permanent IT job ads with a match in the
Job Titles category
203 121 173
As % of all permanent IT jobs located in Shropshire 96.21% 99.18% 100.00%
Number of salaries quoted 167 102 77
Average salary £35,000 £37,500 £34,000
Average salary % change year-on-year
-6.66% +10.29%
90% offered a salary of more than £22,000 £20,500 £18,000
10% offered a salary of more than £60,000 £50,000 £45,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Shropshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Shropshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Shropshire

2nd Line Support
Salary Trend in Shropshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Shropshire region.

2nd Line Support Salary Trend in Shropshire

2nd Line Support
Job Locations in Shropshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Shropshire region over the 3 months to 30 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Telford -4 5 £22,000 -2.22%
2nd Line Support
West Midlands

2nd Line Support
Top 30 Related IT Skills in Shropshire

For the 6 months to 30 June 2015, IT jobs across the Shropshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 10 (76.92%) Windows
1 10 (76.92%) Active Directory
2 7 (53.85%) Linux
2 7 (53.85%) MS Exchange
2 7 (53.85%) Firewall
2 7 (53.85%) VMware
2 7 (53.85%) Microsoft
3 6 (46.15%) VMware Infrastructure
4 5 (38.46%) DNS
4 5 (38.46%) Citrix
4 5 (38.46%) Microsoft Certification
4 5 (38.46%) DHCP
4 5 (38.46%) TCP/IP
5 4 (30.77%) VPN
5 4 (30.77%) VoIP
5 4 (30.77%) MCSA
5 4 (30.77%) SQL Server
5 4 (30.77%) Windows Server 2008
5 4 (30.77%) Hyper-V
6 3 (23.08%) Windows 8
6 3 (23.08%) Windows Server 2012
6 3 (23.08%) Exchange Server 2010
6 3 (23.08%) MS Office
6 3 (23.08%) ITIL
6 3 (23.08%) MCSE
6 3 (23.08%) WAN
6 3 (23.08%) LAN
6 3 (23.08%) SQL
6 3 (23.08%) Windows Server 2003
7 2 (15.38%) SQL Server 2000

2nd Line Support
Top Related IT Skills in Shropshire by Category

For the 6 months to 30 June 2015, IT jobs across the Shropshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (53.85%) MS Exchange
2 3 (23.08%) Exchange Server 2010
3 2 (15.38%) Exchange Server 2013
4 1 (7.69%) WebLogic
4 1 (7.69%) SharePoint
Applications
1 3 (23.08%) MS Office
2 1 (7.69%) MS Excel
Cloud Services
1 1 (7.69%) Office 365
Communications & Networking
1 7 (53.85%) Firewall
2 5 (38.46%) DHCP
2 5 (38.46%) TCP/IP
2 5 (38.46%) DNS
3 4 (30.77%) VPN
3 4 (30.77%) VoIP
4 3 (23.08%) WAN
4 3 (23.08%) LAN
5 2 (15.38%) SAN
5 2 (15.38%) IPsec
5 2 (15.38%) VLAN
5 2 (15.38%) NAS
5 2 (15.38%) Spanning Tree
Database & Business Intelligence
1 4 (30.77%) SQL Server
2 2 (15.38%) SQL Server 2000
2 2 (15.38%) SQL Server 2005
2 2 (15.38%) SQL Server 2008
Development Applications
1 1 (7.69%) Hudson
General
1 1 (7.69%) Legal
Miscellaneous
1 1 (7.69%) Computer Science
1 1 (7.69%) Data Centre
Operating Systems
1 10 (76.92%) Windows
2 7 (53.85%) Linux
3 4 (30.77%) Windows Server 2008
4 3 (23.08%) Windows 8
4 3 (23.08%) Windows Server 2012
4 3 (23.08%) Windows Server 2003
5 2 (15.38%) Windows Vista
5 2 (15.38%) Windows XP
6 1 (7.69%) Windows 7
6 1 (7.69%) UNIX
Processes & Methodologies
1 3 (23.08%) ITIL
2 2 (15.38%) Service Delivery
3 1 (7.69%) Performance Monitoring
3 1 (7.69%) Kalman Filter
Programming Languages
1 3 (23.08%) SQL
Qualifications
1 5 (38.46%) Microsoft Certification
2 4 (30.77%) MCSA
3 3 (23.08%) MCSE
4 2 (15.38%) CCENT
4 2 (15.38%) MCDST
4 2 (15.38%) MCITP
5 1 (7.69%) Degree
Quality Assurance & Compliance
1 1 (7.69%) SLA
System Software
1 10 (76.92%) Active Directory
2 6 (46.15%) VMware Infrastructure
3 4 (30.77%) Hyper-V
4 1 (7.69%) XenApp
4 1 (7.69%) vSphere
4 1 (7.69%) Terminal Services
4 1 (7.69%) VMware Workstation
4 1 (7.69%) Microsoft Virtual Server
Vendors
1 7 (53.85%) Microsoft
1 7 (53.85%) VMware
2 5 (38.46%) Citrix
3 1 (7.69%) Avaya
3 1 (7.69%) HP
3 1 (7.69%) Barracuda Networks
3 1 (7.69%) IBM