The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Somerset region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 3 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Mar 2015
Same period 2014 Same period 2013
First Line Support
Rank 60 59 -
Rank change year-on-year
-1 -
Permanent jobs requiring a 1st Line Support 1 4 0
As % of all permanent IT jobs located in Somerset 0.20% 0.68% -
As % of the Job Titles category 0.22% 0.72% -
Number of salaries quoted 1 4 0
Average salary £19,000 £16,500 -
Average salary % change year-on-year
+15.15% -
UK excluding London average salary £20,000 £20,000 £20,413
% change year-on-year
- -2.02%
1st Line Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Somerset region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Somerset
Permanent IT job ads with a match in the
Job Titles category
465 557 673
As % of all permanent IT jobs located in Somerset 93.37% 94.89% 97.82%
Number of salaries quoted 406 449 631
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £22,500 £22,500 £23,500
10% offered a salary of more than £47,500 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in Somerset

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Somerset region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Somerset

1st Line Support
Salary Trend in Somerset

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Somerset region.

1st Line Support Salary Trend in Somerset

1st Line Support
Top 16 Related IT Skills in Somerset

For the 6 months to 3 March 2015, IT jobs across the Somerset region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 8 (61.54%) ITIL
1 8 (61.54%) Analytical Skills
2 5 (38.46%) ITIL Certification
3 3 (23.08%) Mathematics
4 2 (15.38%) SQL
4 2 (15.38%) Microsoft
4 2 (15.38%) Citrix
4 2 (15.38%) Microsoft Certification
4 2 (15.38%) MCP
4 2 (15.38%) MCSE
4 2 (15.38%) Network Monitoring
5 1 (7.69%) Computer Science
5 1 (7.69%) Incident Management
5 1 (7.69%) MS Excel
5 1 (7.69%) SLA
5 1 (7.69%) Finance

1st Line Support
Top Related IT Skills in Somerset by Category

For the 6 months to 3 March 2015, IT jobs across the Somerset region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Applications
1 1 (7.69%) MS Excel
General
1 1 (7.69%) Finance
Miscellaneous
1 8 (61.54%) Analytical Skills
2 3 (23.08%) Mathematics
3 1 (7.69%) Computer Science
Processes & Methodologies
1 8 (61.54%) ITIL
2 2 (15.38%) Network Monitoring
3 1 (7.69%) Incident Management
Programming Languages
1 2 (15.38%) SQL
Qualifications
1 5 (38.46%) ITIL Certification
2 2 (15.38%) MCP
2 2 (15.38%) MCSE
2 2 (15.38%) Microsoft Certification
Quality Assurance & Compliance
1 1 (7.69%) SLA
Vendors
1 2 (15.38%) Microsoft
1 2 (15.38%) Citrix