1st Line Support Jobs in Somerset

First Line Support
South West > Somerset

The median First Line Support salary in Somerset is £25,000 per year according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 51 65 59
Rank change year-on-year +14 -6 +5
Permanent jobs requiring a 1st Line Support 10 4 14
As % of all permanent jobs advertised in Somerset 1.39% 0.68% 2.09%
As % of the Job Titles category 1.42% 0.81% 2.34%
Number of salaries quoted 9 4 8
10th Percentile £22,600 £25,375 £19,500
25th Percentile £23,500 £25,938 £19,844
Median annual salary (50th Percentile) £25,000 £27,500 £20,750
Median % change year-on-year -9.09% +32.53% -1.19%
75th Percentile £26,000 £28,750 £23,125
90th Percentile £26,500 - £25,000
South West median annual salary £24,000 £25,500 £25,000
% change year-on-year -5.88% +2.00% +11.11%

All Permanent IT Job Vacancies
Somerset

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Somerset. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Somerset with a recognized job title 703 491 599
% of permanent jobs with a recognized job title 97.37% 82.94% 89.54%
Number of salaries quoted 569 360 389
10th Percentile £25,000 £28,000 £27,250
25th Percentile £31,000 £34,803 £34,500
Median annual salary (50th Percentile) £45,000 £50,000 £45,000
Median % change year-on-year -10.00% +11.11% -
75th Percentile £56,750 £61,250 £62,500
90th Percentile £65,000 £70,600 £70,000
South West median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +11.11%

1st Line Support
Job Vacancy Trend in Somerset

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in Somerset.

Job vacancy trend for 1st Line Support in Somerset

1st Line Support
Salary Trend in Somerset

3-month moving average salary quoted in jobs citing 1st Line Support in Somerset.

Salary trend for 1st Line Support in Somerset

1st Line Support
Job Locations in Somerset

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Somerset region over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Bath +10 8 £25,000 -9.09%
Frome - 2 £23,000 -
1st Line Support
South West

1st Line Support Skill Set
Top 23 Co-occurring Skills and Capabilities in Somerset

For the 6 months to 4 May 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Somerset region featuring 1st Line Support in the job title.

1 7 (70.00%) Customer Service
2 6 (60.00%) Social Skills
3 5 (50.00%) Problem-Solving
4 4 (40.00%) Conflict Resolution
4 4 (40.00%) Line Management
4 4 (40.00%) Analytical Skills
4 4 (40.00%) CRM
5 1 (10.00%) User Experience
5 1 (10.00%) Windows Server
5 1 (10.00%) Chat Support
5 1 (10.00%) Self-Motivation
5 1 (10.00%) Organisational Skills
5 1 (10.00%) Windows
5 1 (10.00%) Azure
5 1 (10.00%) Microsoft 365
5 1 (10.00%) Data Analytics
5 1 (10.00%) Analytics
5 1 (10.00%) Marketing
5 1 (10.00%) Degree
5 1 (10.00%) Time Management
5 1 (10.00%) Law
5 1 (10.00%) Legal
5 1 (10.00%) JOnAS

1st Line Support Skill Set
Co-occurring Skills and Capabilities in Somerset by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (10.00%) JOnAS
Cloud Services
1 1 (10.00%) Azure
1 1 (10.00%) Microsoft 365
General
1 6 (60.00%) Social Skills
2 4 (40.00%) Analytical Skills
3 1 (10.00%) Law
3 1 (10.00%) Legal
3 1 (10.00%) Marketing
3 1 (10.00%) Organisational Skills
Miscellaneous
1 1 (10.00%) Self-Motivation
Operating Systems
1 1 (10.00%) Windows
1 1 (10.00%) Windows Server
Processes & Methodologies
1 7 (70.00%) Customer Service
2 5 (50.00%) Problem-Solving
3 4 (40.00%) Conflict Resolution
3 4 (40.00%) CRM
3 4 (40.00%) Line Management
4 1 (10.00%) Analytics
4 1 (10.00%) Chat Support
4 1 (10.00%) Data Analytics
4 1 (10.00%) Time Management
4 1 (10.00%) User Experience
Qualifications
1 1 (10.00%) Degree