The table below looks at the statistics for the Customer Support Engineer role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Engineer in their job title over the 3 months to 14 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
14 Feb 2016
Same period 2015 Same period 2014
Customer Support Engineer
Rank 440 446 427
Rank change year-on-year
+6 -19
Permanent jobs requiring a Customer Support Engineer 12 10 14
As % of all permanent IT jobs located in the South East 0.062% 0.049% 0.069%
As % of the Job Titles category 0.065% 0.050% 0.071%
Number of salaries quoted 9 9 14
Average salary £32,500 £24,000 £34,500
Average salary % change year-on-year
+35.41% -30.43%
90% offered a salary of more than £21,000 £24,000 £23,650
10% offered a salary of more than £50,500 £27,000 £38,550
UK excluding London average salary £32,500 £24,000 £27,500
% change year-on-year
+35.41% -12.72%
Customer Support Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
18573 19957 19610
As % of all permanent IT jobs located in the South East 96.41% 97.08% 96.51%
Number of salaries quoted 15921 16306 15518
Average salary £44,000 £40,500 £42,500
Average salary % change year-on-year
+8.64% -4.70%
90% offered a salary of more than £25,500 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £60,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Customer Support Engineer
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Customer Support Engineer in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Customer Support Engineer Jobs Demand Trend in the South East

Customer Support Engineer
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer across the South East region.

Customer Support Engineer Salary Trend in the South East

Customer Support Engineer
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Customer Support Engineer across the South East region over the 3 months to 14 February 2016.

Customer Support Engineer Salary Histogram in the South East

Customer Support Engineer
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Engineer within the South East region over the 3 months to 14 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +17 10 £32,500 - 1
Surrey +2 1 £25,000 +4.16%
Hampshire - 1 £52,500 -
Customer Support Engineer
England

Customer Support Engineer
Top 30 Related IT Skills in the South East

For the 6 months to 14 February 2016, IT jobs across the South East region that cited Customer Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title.

1 7 (43.75%) Degree
2 5 (31.25%) Telecoms
2 5 (31.25%) Fault Management
2 5 (31.25%) SLA
2 5 (31.25%) Cisco
2 5 (31.25%) CCNP
2 5 (31.25%) CCNA
2 5 (31.25%) Active Directory
2 5 (31.25%) Nortel
2 5 (31.25%) Cisco Certification
2 5 (31.25%) Juniper
2 5 (31.25%) LAN
2 5 (31.25%) WAN
3 4 (25.00%) Mathematics
3 4 (25.00%) Microsoft
4 3 (18.75%) Blackberry
4 3 (18.75%) C
4 3 (18.75%) MS Exchange
4 3 (18.75%) SQL
4 3 (18.75%) ITIL
4 3 (18.75%) SC Cleared
4 3 (18.75%) Security Cleared
4 3 (18.75%) Driving Licence
4 3 (18.75%) Network Management
4 3 (18.75%) 4G
5 2 (12.50%) Case Management
5 2 (12.50%) Windows 8
5 2 (12.50%) Windows Server 2012
5 2 (12.50%) Mentoring
5 2 (12.50%) Analytical Skills

Customer Support Engineer
Top Related IT Skills in the South East by Category

For the 6 months to 14 February 2016, IT jobs across the South East region that cited Customer Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (18.75%) MS Exchange
2 1 (6.25%) Confluence
2 1 (6.25%) IIS
Communications & Networking
1 5 (31.25%) LAN
1 5 (31.25%) WAN
2 3 (18.75%) 4G
3 2 (12.50%) ATM
3 2 (12.50%) DHCP
3 2 (12.50%) Frame Relay
3 2 (12.50%) Internet
3 2 (12.50%) Intranet
3 2 (12.50%) SAN
3 2 (12.50%) Wireless
4 1 (6.25%) 2G
4 1 (6.25%) 3G
4 1 (6.25%) HTTP
4 1 (6.25%) HTTPS
4 1 (6.25%) LDAP
Database & Business Intelligence
1 1 (6.25%) PostgreSQL
1 1 (6.25%) SQL Server
Development Applications
1 1 (6.25%) JIRA
General
1 5 (31.25%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (6.25%) Web Services
Miscellaneous
1 4 (25.00%) Mathematics
2 3 (18.75%) Blackberry
2 3 (18.75%) Driving Licence
3 2 (12.50%) Analytical Skills
4 1 (6.25%) Chemistry
4 1 (6.25%) Physics
Operating Systems
1 2 (12.50%) Windows
1 2 (12.50%) Windows 7
1 2 (12.50%) Windows 8
1 2 (12.50%) Windows Server 2008
1 2 (12.50%) Windows Server 2012
2 1 (6.25%) Android
2 1 (6.25%) Linux
Processes & Methodologies
1 5 (31.25%) Fault Management
2 3 (18.75%) ITIL
2 3 (18.75%) Network Management
3 2 (12.50%) Case Management
3 2 (12.50%) Mentoring
4 1 (6.25%) Software Engineering
Programming Languages
1 3 (18.75%) C
1 3 (18.75%) SQL
2 2 (12.50%) PHP
3 1 (6.25%) Python
Qualifications
1 7 (43.75%) Degree
2 5 (31.25%) CCNA
2 5 (31.25%) CCNP
2 5 (31.25%) Cisco Certification
3 3 (18.75%) SC Cleared
3 3 (18.75%) Security Cleared
4 2 (12.50%) DBS Check
Quality Assurance & Compliance
1 5 (31.25%) SLA
System Software
1 5 (31.25%) Active Directory
Vendors
1 5 (31.25%) Cisco
1 5 (31.25%) Juniper
1 5 (31.25%) Nortel
2 4 (25.00%) Microsoft
3 2 (12.50%) Apple
3 2 (12.50%) Citrix
3 2 (12.50%) VMware
Wokingham, Berkshire
RM plc
Salary: £20000 - £25000 per annum + Bonus & Benefits
Posted: 16 days ago