The table below looks at the statistics for ITSM skills in IT jobs advertised for the South Wales region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 4 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
4 May 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 84 88 73
Rank change year-on-year
+4 -15
Permanent jobs citing ITSM 14 12 17
As % of all permanent IT jobs located in South Wales 1.18% 1.01% 1.68%
As % of the Processes & Methodologies category 1.42% 1.21% 1.99%
Number of salaries quoted 7 9 14
Median salary £40,000 £45,000 £33,250
Median salary % change year-on-year
-11.11% +35.33%
90% offered a salary of more than £29,600 £27,400 £22,050
10% offered a salary of more than £50,000 £55,000 £51,000
UK excluding London median salary £43,250 £42,500 £50,000
% change year-on-year
+1.76% -15.00%
ITSM
Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South Wales region.

Processes & Methodologies Category
South Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
986 993 853
As % of all permanent IT jobs located in South Wales 83.14% 83.38% 84.54%
Number of salaries quoted 845 859 724
Median salary £40,000 £40,000 £35,000
Median salary % change year-on-year
- +14.28%
90% offered a salary of more than £27,000 £26,500 £27,500
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in South Wales

The demand trend of job ads across the South Wales region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in South Wales

ITSM
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the South Wales region.

ITSM Salary Trend in South Wales

ITSM
Salary Histogram in South Wales

This chart provides a salary histogram for IT jobs citing ITSM across the South Wales region over the 3 months to 4 May 2016.

ITSM Salary Histogram in South Wales

ITSM
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South Wales region over the 3 months to 4 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff +2 6 £32,000 -28.88%
Bridgend -3 6 £40,000 -27.27%
ITSM
Wales

ITSM
Top 30 Related IT Skills in South Wales

For the 6 months to 4 May 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South Wales region with a requirement for ITSM.

1 22 (88.00%) ITIL
2 17 (68.00%) Windows
2 17 (68.00%) Service Management
3 15 (60.00%) Remedy ITSM
3 15 (60.00%) Remedy
4 14 (56.00%) PL/SQL
4 14 (56.00%) SQL
4 14 (56.00%) Oracle
4 14 (56.00%) Unix
4 14 (56.00%) SLA
4 14 (56.00%) High Availability
4 14 (56.00%) Oracle Database
5 9 (36.00%) Incident Management
6 8 (32.00%) Oracle Database 11g
6 8 (32.00%) Oracle Streams
6 8 (32.00%) Oracle RMAN
6 8 (32.00%) Oracle Reports
6 8 (32.00%) Oracle9i Database
6 8 (32.00%) MS Office
6 8 (32.00%) Shell Script
6 8 (32.00%) Oracle Database 10g
6 8 (32.00%) Performance Tuning
6 8 (32.00%) Performance Monitoring
6 8 (32.00%) Oracle Database 12c
6 8 (32.00%) Oracle RAC
6 8 (32.00%) SC Cleared
6 8 (32.00%) DV Cleared
6 8 (32.00%) Security Cleared
6 8 (32.00%) Oracle Statspack
6 8 (32.00%) Data Guard

ITSM
Top Related IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (8.00%) Exchange Server 2007
1 2 (8.00%) Exchange Server 2010
1 2 (8.00%) Exchange Server 2013
1 2 (8.00%) MS Exchange
Applications
1 8 (32.00%) MS Office
2 2 (8.00%) MS Excel
Business Applications
1 15 (60.00%) Remedy ITSM
Communications & Networking
1 6 (24.00%) Firewall
Database & Business Intelligence
1 14 (56.00%) Oracle Database
2 8 (32.00%) Oracle Database 10g
2 8 (32.00%) Oracle Database 11g
2 8 (32.00%) Oracle Database 12c
2 8 (32.00%) Oracle Reports
2 8 (32.00%) Oracle9i Database
3 6 (24.00%) SQLPlus
Development Applications
1 1 (4.00%) HP UFT
1 1 (4.00%) LoadRunner
General
1 7 (28.00%) Finance
2 3 (12.00%) Advertising
2 3 (12.00%) Telecoms
Job Titles
1 10 (40.00%) Administrator
2 8 (32.00%) DBA
3 7 (28.00%) Analyst
4 4 (16.00%) Oracle DBA
4 4 (16.00%) Service Analyst
4 4 (16.00%) Service Desk Administrator
4 4 (16.00%) Service Desk Analyst
4 4 (16.00%) SQL Analyst
4 4 (16.00%) Unix Analyst
5 3 (12.00%) IT Manager
5 3 (12.00%) IT Services Manager
5 3 (12.00%) ITIL Manager
5 3 (12.00%) ITIL Service Manager
5 3 (12.00%) Service Manager
6 2 (8.00%) Change Manager
6 2 (8.00%) ITIL Change Manager
6 2 (8.00%) Operations Analyst
6 2 (8.00%) Senior DBA
6 2 (8.00%) Senior Oracle DBA
6 2 (8.00%) Technical Analyst
Libraries, Frameworks & Software Standards
1 8 (32.00%) Oracle GoldenGate
1 8 (32.00%) Oracle Streams
2 6 (24.00%) CGI
Miscellaneous
1 6 (24.00%) Fintech
1 6 (24.00%) Mobile Payment
2 2 (8.00%) CMDB
2 2 (8.00%) Fat Client
2 2 (8.00%) Thin Client
Operating Systems
1 17 (68.00%) Windows
2 14 (56.00%) Unix
3 6 (24.00%) Linux
3 6 (24.00%) Solaris
Processes & Methodologies
1 22 (88.00%) ITIL
2 17 (68.00%) Service Management
3 14 (56.00%) High Availability
4 9 (36.00%) Incident Management
5 8 (32.00%) Database Tuning
5 8 (32.00%) Performance Monitoring
5 8 (32.00%) Performance Tuning
6 6 (24.00%) ITIL V2
7 5 (20.00%) Change Management
8 3 (12.00%) ITIL V3
8 3 (12.00%) Problem Management
8 3 (12.00%) Stakeholder Management
8 3 (12.00%) Time Management
9 2 (8.00%) People Management
9 2 (8.00%) Service Delivery
10 1 (4.00%) Agile Software Development
10 1 (4.00%) Mentoring
10 1 (4.00%) Service Design
10 1 (4.00%) Software License Management
10 1 (4.00%) Supplier Management
Programming Languages
1 14 (56.00%) PL/SQL
1 14 (56.00%) SQL
2 8 (32.00%) Shell Script
3 6 (24.00%) PowerShell
Qualifications
1 8 (32.00%) DV Cleared
1 8 (32.00%) SC Cleared
1 8 (32.00%) Security Cleared
2 3 (12.00%) Degree
3 2 (8.00%) ITIL Certification
3 2 (8.00%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 14 (56.00%) SLA
2 1 (4.00%) QA
System Software
1 8 (32.00%) Oracle Clusterware
1 8 (32.00%) Oracle RAC
2 2 (8.00%) Active Directory
2 2 (8.00%) XenDesktop
2 2 (8.00%) XenServer
Systems Management
1 8 (32.00%) Data Guard
1 8 (32.00%) Oracle Flashback
1 8 (32.00%) Oracle RMAN
1 8 (32.00%) Oracle Statspack
2 1 (4.00%) BMC Marimba
2 1 (4.00%) HP Quality Center
2 1 (4.00%) SCCM
2 1 (4.00%) WSUS
Vendors
1 15 (60.00%) Remedy
2 14 (56.00%) Oracle
3 7 (28.00%) ServiceNow
4 4 (16.00%) Citrix
5 2 (8.00%) Microsoft
6 1 (4.00%) BMC
6 1 (4.00%) HP
6 1 (4.00%) IBM
6 1 (4.00%) SAP