The table below looks at the statistics for ITSM skills in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 76 79 -
Rank change year-on-year
+3 -
Permanent jobs citing ITSM 14 18 0
As % of all permanent IT jobs located in South Wales 1.20% 1.70% -
As % of the Processes & Methodologies category 1.50% 2.07% -
Number of salaries quoted 10 14 0
Average salary £47,500 £35,000 -
Average salary % change year-on-year
+35.71% -
UK excluding London average salary £45,000 £50,000 £45,000
% change year-on-year
-10.00% +11.11%
ITSM
Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South Wales region.

Processes & Methodologies Category
South Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
936 870 779
As % of all permanent IT jobs located in South Wales 80.00% 82.39% 73.49%
Number of salaries quoted 807 748 699
Average salary £39,500 £35,000 £35,000
Average salary % change year-on-year
+12.85% -
90% offered a salary of more than £27,500 £28,500 £26,000
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £44,485 £42,500 £40,000
% change year-on-year
+4.66% +6.25%

ITSM
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the South Wales region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in South Wales

ITSM
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the South Wales region.

ITSM Salary Trend in South Wales

ITSM
Salary Histogram in South Wales

This chart provides a salary histogram for IT jobs citing ITSM across the South Wales region over the 3 months to 22 May 2015.

ITSM Salary Histogram in South Wales

ITSM
Job Locations in South Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the South Wales region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff +5 8 £45,000 +42.85%
Bridgend -1 3 £55,000 +57.14%
Newport -10 2 £53,500 +197.22%
Torfaen - 1 £25,000 -
ITSM
Wales

ITSM
Top 30 Related IT Skills in South Wales

For the 6 months to 22 May 2015, IT jobs across the South Wales region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 18 (100.00%) Service Management
2 13 (72.22%) ITIL
3 8 (44.44%) Finance
4 7 (38.89%) Security Cleared
5 6 (33.33%) Analytical Skills
5 6 (33.33%) Windows
6 5 (27.78%) Linux
6 5 (27.78%) Service Delivery
7 4 (22.22%) Disaster Recovery
7 4 (22.22%) CISA
7 4 (22.22%) CISM
7 4 (22.22%) Business Continuity
7 4 (22.22%) Risk Assessment
7 4 (22.22%) Information Security
7 4 (22.22%) Risk Management
7 4 (22.22%) Vulnerability Assessment
7 4 (22.22%) ISO/IEC 27001
7 4 (22.22%) Active Directory
7 4 (22.22%) MS Office
7 4 (22.22%) CISSP
7 4 (22.22%) Apple
7 4 (22.22%) Internet
7 4 (22.22%) BCP
7 4 (22.22%) Benchmarking
7 4 (22.22%) Business Continuity Planning
7 4 (22.22%) Internet of Things
7 4 (22.22%) BYOD
7 4 (22.22%) Video Conferencing
7 4 (22.22%) Data Protection
7 4 (22.22%) PCI DSS

ITSM
Top Related IT Skills in South Wales by Category

For the 6 months to 22 May 2015, IT jobs across the South Wales region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 3 (16.67%) Lync
2 1 (5.56%) IIS
2 1 (5.56%) Apache
Applications
1 4 (22.22%) MS Office
Business Applications
1 1 (5.56%) Remedy ITSM
Cloud Services
1 3 (16.67%) Office 365
2 1 (5.56%) Microsoft Azure
2 1 (5.56%) Cloud Computing
Communications & Networking
1 4 (22.22%) Internet
2 3 (16.67%) Ethernet
2 3 (16.67%) TCP/IP
3 1 (5.56%) Firewall
Database & Business Intelligence
1 1 (5.56%) Oracle Database
1 1 (5.56%) SQLPlus
General
1 8 (44.44%) Finance
2 2 (11.11%) Multimedia
3 1 (5.56%) Marketing
3 1 (5.56%) Advertising
Job Titles
1 4 (22.22%) Architect
1 4 (22.22%) Consultant
1 4 (22.22%) Security Consultant
1 4 (22.22%) Cyber Security Consultant
2 3 (16.67%) Solutions Architect
3 2 (11.11%) Service Manager
3 2 (11.11%) IT Support Technician
3 2 (11.11%) Service Desk Manager
3 2 (11.11%) Analyst
3 2 (11.11%) Support Technician
3 2 (11.11%) 1st Line Support
3 2 (11.11%) IT Support
4 1 (5.56%) Help Desk Support Engineer
4 1 (5.56%) Supplier Manager
4 1 (5.56%) Service Desk Engineer
4 1 (5.56%) Head of Service Management
4 1 (5.56%) 1st Line Support Analyst
4 1 (5.56%) 1st Line Support Engineer
4 1 (5.56%) Support Engineer
4 1 (5.56%) Service Analyst
Libraries, Frameworks & Software Standards
1 3 (16.67%) CGI
Miscellaneous
1 6 (33.33%) Analytical Skills
2 4 (22.22%) Internet of Things
2 4 (22.22%) BYOD
2 4 (22.22%) Video Conferencing
2 4 (22.22%) Data Protection Act
3 3 (16.67%) GIS
4 2 (11.11%) Management Information System
Operating Systems
1 6 (33.33%) Windows
2 5 (27.78%) Linux
3 4 (22.22%) Apple iOS
4 1 (5.56%) Solaris
4 1 (5.56%) UNIX
Processes & Methodologies
1 18 (100.00%) Service Management
2 13 (72.22%) ITIL
3 5 (27.78%) Service Delivery
4 4 (22.22%) Disaster Recovery
4 4 (22.22%) Business Continuity
4 4 (22.22%) Risk Assessment
4 4 (22.22%) Information Security
4 4 (22.22%) Risk Management
4 4 (22.22%) Vulnerability Assessment
4 4 (22.22%) BCP
4 4 (22.22%) Benchmarking
4 4 (22.22%) Business Continuity Planning
4 4 (22.22%) Data Protection
4 4 (22.22%) Incident Management
4 4 (22.22%) OWASP
4 4 (22.22%) Information Assurance
4 4 (22.22%) Cyber Security
5 3 (16.67%) Problem Management
5 3 (16.67%) Technical Architecture
5 3 (16.67%) Business Development
Programming Languages
1 2 (11.11%) SQL
2 1 (5.56%) PL/SQL
Qualifications
1 7 (38.89%) Security Cleared
2 4 (22.22%) CISA
2 4 (22.22%) CISM
2 4 (22.22%) CISSP
3 3 (16.67%) SC Cleared
4 1 (5.56%) MCP
4 1 (5.56%) Degree
Quality Assurance & Compliance
1 4 (22.22%) ISO/IEC 27001
1 4 (22.22%) PCI DSS
1 4 (22.22%) COBIT
2 2 (11.11%) SLA
System Software
1 4 (22.22%) Active Directory
2 3 (16.67%) XenApp
2 3 (16.67%) XenDesktop
2 3 (16.67%) VMware Infrastructure
2 3 (16.67%) Terminal Services
Systems Management
1 3 (16.67%) SCCM
Vendors
1 4 (22.22%) Apple
2 3 (16.67%) Computacenter
2 3 (16.67%) Dell
2 3 (16.67%) Citrix
2 3 (16.67%) Microsoft
2 3 (16.67%) VMware
3 1 (5.56%) ServiceNow
3 1 (5.56%) Remedy
3 1 (5.56%) Oracle
3 1 (5.56%) Cisco