The table below looks at the statistics for ITSM skills in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 3 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Aug 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 95 95 87
Rank change year-on-year
0 -8
Permanent jobs citing ITSM 5 2 3
As % of all permanent IT jobs located in South Wales 0.40% 0.17% 0.27%
As % of the Processes & Methodologies category 0.49% 0.23% 0.35%
Number of salaries quoted 5 1 3
Average salary £50,000 £58,000 £25,000
Average salary % change year-on-year
-13.79% +132.00%
UK excluding London average salary £42,500 £42,500 £42,500
ITSM
Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South Wales region.

Processes & Methodologies Category
South Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
1012 886 859
As % of all permanent IT jobs located in South Wales 81.02% 77.38% 76.15%
Number of salaries quoted 853 794 761
Average salary £37,000 £35,000 £36,500
Average salary % change year-on-year
+5.71% -4.10%
90% offered a salary of more than £27,500 £27,500 £28,500
10% offered a salary of more than £55,000 £55,000 £52,500
UK excluding London average salary £45,000 £42,500 £41,000
% change year-on-year
+5.88% +3.65%

ITSM
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the South Wales region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in South Wales

ITSM
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the South Wales region.

ITSM Salary Trend in South Wales

ITSM
Salary Histogram in South Wales

This chart provides a salary histogram for IT jobs citing ITSM across the South Wales region over the 3 months to 3 August 2015.

ITSM Salary Histogram in South Wales

ITSM
Job Locations in South Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the South Wales region over the 3 months to 3 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff - 4 £50,000 - 2
Newport - 1 £72,500 -
ITSM
Wales

ITSM
Top 30 Related IT Skills in South Wales

For the 6 months to 3 August 2015, IT jobs across the South Wales region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 17 (94.44%) Service Management
2 16 (88.89%) ITIL
3 10 (55.56%) Finance
4 7 (38.89%) Incident Management
4 7 (38.89%) Problem Management
4 7 (38.89%) Service Delivery
4 7 (38.89%) Security Cleared
4 7 (38.89%) Analytical Skills
5 6 (33.33%) Change Management
6 5 (27.78%) Mentoring
7 4 (22.22%) Business Continuity Planning
7 4 (22.22%) Internet of Things
7 4 (22.22%) Cyber Security
7 4 (22.22%) BYOD
7 4 (22.22%) Performance Management
7 4 (22.22%) Data Protection
7 4 (22.22%) PCI DSS
7 4 (22.22%) OWASP
7 4 (22.22%) Information Assurance
7 4 (22.22%) Business Continuity
7 4 (22.22%) Risk Assessment
7 4 (22.22%) Information Security
7 4 (22.22%) Risk Management
7 4 (22.22%) COBIT
7 4 (22.22%) Data Protection Act
7 4 (22.22%) ISO/IEC 27001
7 4 (22.22%) Vulnerability Assessment
7 4 (22.22%) Disaster Recovery
7 4 (22.22%) CISA
7 4 (22.22%) CISM

ITSM
Top Related IT Skills in South Wales by Category

For the 6 months to 3 August 2015, IT jobs across the South Wales region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 3 (16.67%) Lync
2 1 (5.56%) IIS
2 1 (5.56%) Apache
Applications
1 3 (16.67%) MS Office
Cloud Services
1 3 (16.67%) Office 365
2 1 (5.56%) Cloud Computing
2 1 (5.56%) Microsoft Azure
Communications & Networking
1 4 (22.22%) Internet
2 1 (5.56%) Ethernet
2 1 (5.56%) TCP/IP
General
1 10 (55.56%) Finance
2 1 (5.56%) Law
2 1 (5.56%) Advertising
2 1 (5.56%) Multimedia
2 1 (5.56%) Marketing
Job Titles
1 6 (33.33%) Service Manager
2 4 (22.22%) Security Consultant
2 4 (22.22%) Architect
2 4 (22.22%) Consultant
2 4 (22.22%) Cyber Security Consultant
3 3 (16.67%) IT Services Manager
3 3 (16.67%) Solutions Architect
4 2 (11.11%) Service Desk Manager
5 1 (5.56%) Head of IT
5 1 (5.56%) Service Architect
5 1 (5.56%) Head of Service Management
5 1 (5.56%) IT Support
5 1 (5.56%) Supplier Manager
5 1 (5.56%) Support Technician
5 1 (5.56%) Infrastructure Engineer
5 1 (5.56%) IT Support Technician
5 1 (5.56%) Senior Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 3 (16.67%) CGI
Miscellaneous
1 7 (38.89%) Analytical Skills
2 4 (22.22%) BYOD
2 4 (22.22%) Internet of Things
2 4 (22.22%) Data Protection Act
3 3 (16.67%) GIS
4 1 (5.56%) Management Information System
4 1 (5.56%) Video Conferencing
Operating Systems
1 2 (11.11%) Windows
2 1 (5.56%) Linux
2 1 (5.56%) Apple iOS
Processes & Methodologies
1 17 (94.44%) Service Management
2 16 (88.89%) ITIL
3 7 (38.89%) Service Delivery
3 7 (38.89%) Incident Management
3 7 (38.89%) Problem Management
4 6 (33.33%) Change Management
5 5 (27.78%) Mentoring
6 4 (22.22%) Cyber Security
6 4 (22.22%) Business Continuity Planning
6 4 (22.22%) Performance Management
6 4 (22.22%) Data Protection
6 4 (22.22%) OWASP
6 4 (22.22%) Information Assurance
6 4 (22.22%) Disaster Recovery
6 4 (22.22%) Risk Management
6 4 (22.22%) BCP
6 4 (22.22%) Benchmarking
6 4 (22.22%) Vulnerability Assessment
6 4 (22.22%) Business Continuity
6 4 (22.22%) Risk Assessment
Programming Languages
1 1 (5.56%) SQL
Qualifications
1 7 (38.89%) Security Cleared
2 4 (22.22%) CISSP
2 4 (22.22%) CISA
2 4 (22.22%) CISM
3 3 (16.67%) Degree
3 3 (16.67%) SC Cleared
4 1 (5.56%) ITIL Certification
4 1 (5.56%) MCP
Quality Assurance & Compliance
1 4 (22.22%) ISO/IEC 27001
1 4 (22.22%) COBIT
1 4 (22.22%) PCI DSS
2 1 (5.56%) SLA
System Software
1 3 (16.67%) Terminal Services
1 3 (16.67%) VMware Infrastructure
1 3 (16.67%) XenApp
1 3 (16.67%) XenDesktop
2 1 (5.56%) Active Directory
Systems Management
1 3 (16.67%) SCCM
Vendors
1 3 (16.67%) Microsoft
1 3 (16.67%) Dell
1 3 (16.67%) Citrix
1 3 (16.67%) VMware
1 3 (16.67%) Computacenter
2 1 (5.56%) ServiceNow
2 1 (5.56%) Cisco
2 1 (5.56%) Apple
Bridgend, Mid Glamorgan
CGI
Salary: £18000 - £19000 per annum + excellent benefits
Posted: 2 days ago
Cardiff, South Glamorgan
Big Lottery Fund
Salary: From £15,316 to £21,158 per annum
Posted: 5 days ago