The table below looks at the statistics for ITSM skills in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank - 90 -
Permanent jobs citing ITSM 0 3 0
As % of all permanent IT jobs located in South Wales - 0.27% -
As % of the Processes & Methodologies category - 0.35% -
Number of salaries quoted 0 3 0
Average salary - £25,000 -
UK excluding London average salary £40,857 £42,500 £40,000
% change year-on-year
-3.86% +6.25%
ITSM
Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South Wales region.

Processes & Methodologies Category
South Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
790 858 652
As % of all permanent IT jobs located in South Wales 72.68% 76.33% 73.09%
Number of salaries quoted 723 768 586
Average salary £35,000 £35,000 £37,500
Average salary % change year-on-year
- -6.66%
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £47,500 £49,500 £55,000
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

ITSM
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the South Wales region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in South Wales

ITSM
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the South Wales region.

ITSM Salary Trend in South Wales

ITSM
Top 30 Related IT Skills in South Wales

For the 6 months to 28 August 2014, IT jobs across the South Wales region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 16 (88.89%) Service Management
2 12 (66.67%) ITIL
3 7 (38.89%) Service Delivery
3 7 (38.89%) Finance
4 6 (33.33%) ITIL Certification
5 5 (27.78%) Business Continuity
5 5 (27.78%) Workflow
5 5 (27.78%) ITIL V3
6 4 (22.22%) Welsh Language
6 4 (22.22%) Problem Management
6 4 (22.22%) Business Continuity Planning
6 4 (22.22%) CISA
6 4 (22.22%) GIS
6 4 (22.22%) CISSP
6 4 (22.22%) BCP
7 3 (16.67%) Configuration Management
7 3 (16.67%) Project Management
7 3 (16.67%) Change Management
7 3 (16.67%) Degree
7 3 (16.67%) SC Cleared
7 3 (16.67%) Security Cleared
7 3 (16.67%) Network Management
7 3 (16.67%) Infrastructure Management
8 2 (11.11%) Smartphone
8 2 (11.11%) Microsoft
9 1 (5.56%) HP
9 1 (5.56%) SAP Certification
9 1 (5.56%) Windows
9 1 (5.56%) ISO 9000
9 1 (5.56%) ISO 9001

ITSM
Top Related IT Skills in South Wales by Category

For the 6 months to 28 August 2014, IT jobs across the South Wales region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Applications
1 1 (5.56%) MS Office
General
1 7 (38.89%) Finance
2 4 (22.22%) Welsh Language
Job Titles
1 5 (27.78%) Audit Manager
2 4 (22.22%) IT Audit Manager
2 4 (22.22%) Service Analyst
2 4 (22.22%) Analyst
3 3 (16.67%) Problem Manager
4 2 (11.11%) Service Design Analyst
4 2 (11.11%) Service Manager
5 1 (5.56%) Junior
5 1 (5.56%) Graduate
5 1 (5.56%) IT Risk Manager
5 1 (5.56%) Service Desk Analyst
5 1 (5.56%) Compliance Manager
5 1 (5.56%) Risk Manager
5 1 (5.56%) Transition Manager
5 1 (5.56%) Incident Manager
5 1 (5.56%) Knowledge Manager
5 1 (5.56%) Junior Analyst
5 1 (5.56%) Service Transition Manager
Libraries, Frameworks & Software Standards
1 1 (5.56%) COM
Miscellaneous
1 4 (22.22%) GIS
2 2 (11.11%) Smartphone
3 1 (5.56%) Management Information System
3 1 (5.56%) NHS
3 1 (5.56%) Mathematics
Operating Systems
1 1 (5.56%) Windows
1 1 (5.56%) Android
1 1 (5.56%) Windows 7
Processes & Methodologies
1 16 (88.89%) Service Management
2 12 (66.67%) ITIL
3 7 (38.89%) Service Delivery
4 5 (27.78%) Business Continuity
4 5 (27.78%) Workflow
4 5 (27.78%) ITIL V3
5 4 (22.22%) Problem Management
5 4 (22.22%) Business Continuity Planning
5 4 (22.22%) BCP
6 3 (16.67%) Configuration Management
6 3 (16.67%) Project Management
6 3 (16.67%) Change Management
6 3 (16.67%) Network Management
6 3 (16.67%) Infrastructure Management
7 1 (5.56%) Information Security
7 1 (5.56%) Process Management
7 1 (5.56%) Incident Management
7 1 (5.56%) Knowledge Management
7 1 (5.56%) Asset Management
7 1 (5.56%) Security Architecture
Programming Languages
1 1 (5.56%) C
Qualifications
1 6 (33.33%) ITIL Certification
2 4 (22.22%) CISA
2 4 (22.22%) CISSP
3 3 (16.67%) Degree
3 3 (16.67%) SC Cleared
3 3 (16.67%) Security Cleared
4 1 (5.56%) SAP Certification
Quality Assurance & Compliance
1 1 (5.56%) ISO 9000
1 1 (5.56%) ISO 9001
1 1 (5.56%) ISO/IEC 27001
1 1 (5.56%) PCI DSS
Vendors
1 2 (11.11%) Microsoft
2 1 (5.56%) HP
2 1 (5.56%) SAP
2 1 (5.56%) VMware
2 1 (5.56%) Apple
2 1 (5.56%) ServiceNow