The table below looks at the statistics for ITSM skills in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 1 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Apr 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 88 76 85
Rank change year-on-year
-12 +9
Permanent jobs citing ITSM 12 11 4
As % of all permanent IT jobs located in South Wales 0.98% 1.16% 0.41%
As % of the Processes & Methodologies category 1.20% 1.41% 0.53%
Number of salaries quoted 11 9 2
Average salary £45,000 £31,500 £47,500
Average salary % change year-on-year
+42.85% -33.68%
90% offered a salary of more than £25,000 £18,000 £37,500
10% offered a salary of more than £55,000 £51,000 £57,500
UK excluding London average salary £45,000 £45,000 £47,500
% change year-on-year
- -5.26%
ITSM
Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South Wales region.

Processes & Methodologies Category
South Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
1003 782 751
As % of all permanent IT jobs located in South Wales 82.01% 82.14% 76.79%
Number of salaries quoted 869 656 664
Average salary £38,000 £37,000 £35,000
Average salary % change year-on-year
+2.70% +5.71%
90% offered a salary of more than £26,000 £27,500 £26,000
10% offered a salary of more than £55,000 £47,500 £55,000
UK excluding London average salary £43,800 £42,500 £40,000
% change year-on-year
+3.05% +6.25%

ITSM
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the South Wales region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in South Wales

ITSM
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the South Wales region.

ITSM Salary Trend in South Wales

ITSM
Salary Histogram in South Wales

This chart provides a salary histogram for IT jobs citing ITSM across the South Wales region over the 3 months to 1 April 2015.

ITSM Salary Histogram in South Wales

ITSM
Job Locations in South Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the South Wales region over the 3 months to 1 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff -9 4 £45,000 +42.85% 2
Torfaen - 4 £25,000 -
Bridgend - 3 £55,000 -
Newport -10 1 £34,500 +91.66%
ITSM
Wales

ITSM
Top 30 Related IT Skills in South Wales

For the 6 months to 1 April 2015, IT jobs across the South Wales region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 14 (93.33%) Service Management
2 10 (66.67%) ITIL
3 7 (46.67%) Service Delivery
4 6 (40.00%) Windows
5 5 (33.33%) Linux
5 5 (33.33%) Finance
6 4 (26.67%) MS Office
6 4 (26.67%) SLA
6 4 (26.67%) Active Directory
6 4 (26.67%) Apple
6 4 (26.67%) Problem Management
6 4 (26.67%) Video Conferencing
6 4 (26.67%) Apple iOS
7 3 (20.00%) Ethernet
7 3 (20.00%) TCP/IP
7 3 (20.00%) CGI
7 3 (20.00%) Microsoft
7 3 (20.00%) Dell
7 3 (20.00%) Citrix
7 3 (20.00%) Terminal Services
7 3 (20.00%) GIS
7 3 (20.00%) Migration
7 3 (20.00%) VMware
7 3 (20.00%) Computacenter
7 3 (20.00%) Incident Management
7 3 (20.00%) Technical Architecture
7 3 (20.00%) Business Development
7 3 (20.00%) SCCM
7 3 (20.00%) SC Cleared
7 3 (20.00%) Security Cleared

ITSM
Top Related IT Skills in South Wales by Category

For the 6 months to 1 April 2015, IT jobs across the South Wales region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 3 (20.00%) Lync
2 1 (6.67%) IIS
2 1 (6.67%) Apache
Applications
1 4 (26.67%) MS Office
Business Applications
1 1 (6.67%) Remedy ITSM
Cloud Services
1 3 (20.00%) Office 365
2 1 (6.67%) Cloud Computing
2 1 (6.67%) Microsoft Azure
Communications & Networking
1 3 (20.00%) Ethernet
1 3 (20.00%) TCP/IP
2 1 (6.67%) Firewall
Database & Business Intelligence
1 1 (6.67%) SQLPlus
1 1 (6.67%) Oracle Database
General
1 5 (33.33%) Finance
2 2 (13.33%) Multimedia
3 1 (6.67%) Marketing
Job Titles
1 4 (26.67%) Architect
1 4 (26.67%) Service Manager
2 3 (20.00%) Solutions Architect
3 2 (13.33%) Support Technician
3 2 (13.33%) Analyst
3 2 (13.33%) 1st Line Support
3 2 (13.33%) Service Desk Manager
3 2 (13.33%) IT Support Technician
3 2 (13.33%) IT Support
4 1 (6.67%) Service Desk Engineer
4 1 (6.67%) Help Desk Support Engineer
4 1 (6.67%) Senior Infrastructure Engineer
4 1 (6.67%) Help Desk Engineer
4 1 (6.67%) Service Desk Team Leader
4 1 (6.67%) 1st Line Support Analyst
4 1 (6.67%) 1st Line Support Engineer
4 1 (6.67%) Service Desk Supervisor
4 1 (6.67%) Help Desk Support
4 1 (6.67%) Service Desk Analyst
4 1 (6.67%) Team Leader
Libraries, Frameworks & Software Standards
1 3 (20.00%) CGI
Miscellaneous
1 4 (26.67%) Video Conferencing
2 3 (20.00%) GIS
3 2 (13.33%) Management Information System
3 2 (13.33%) Analytical Skills
3 2 (13.33%) Performance Metrics
Operating Systems
1 6 (40.00%) Windows
2 5 (33.33%) Linux
3 4 (26.67%) Apple iOS
4 1 (6.67%) Solaris
4 1 (6.67%) UNIX
Processes & Methodologies
1 14 (93.33%) Service Management
2 10 (66.67%) ITIL
3 7 (46.67%) Service Delivery
4 4 (26.67%) Problem Management
5 3 (20.00%) Mentoring
5 3 (20.00%) Migration
5 3 (20.00%) Incident Management
5 3 (20.00%) Technical Architecture
5 3 (20.00%) Business Development
6 2 (13.33%) Change Management
6 2 (13.33%) Coaching
6 2 (13.33%) People Management
6 2 (13.33%) Continuous Improvement
6 2 (13.33%) Infrastructure Management
7 1 (6.67%) ITIL V3
7 1 (6.67%) ITIL V2
7 1 (6.67%) High Availability
7 1 (6.67%) Project Management
7 1 (6.67%) Agile Software Development
Programming Languages
1 2 (13.33%) SQL
2 1 (6.67%) PL/SQL
Qualifications
1 3 (20.00%) SC Cleared
1 3 (20.00%) Security Cleared
2 1 (6.67%) MCP
2 1 (6.67%) ITIL Certification
2 1 (6.67%) Degree
Quality Assurance & Compliance
1 4 (26.67%) SLA
System Software
1 4 (26.67%) Active Directory
2 3 (20.00%) Terminal Services
2 3 (20.00%) VMware Infrastructure
2 3 (20.00%) XenApp
2 3 (20.00%) XenDesktop
Systems Management
1 3 (20.00%) SCCM
Vendors
1 4 (26.67%) Apple
2 3 (20.00%) VMware
2 3 (20.00%) Computacenter
2 3 (20.00%) Microsoft
2 3 (20.00%) Dell
2 3 (20.00%) Citrix
3 1 (6.67%) Oracle
3 1 (6.67%) Cisco
3 1 (6.67%) ServiceNow
3 1 (6.67%) Remedy
Cardiff, South Glamorgan
Hays IT
Posted: 5 hours ago
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Salary: £45000.00 - £60000.00 per annum
Posted: 6 days ago