The table below looks at the statistics for ITSM skills in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 85 95 -
Rank change year-on-year
+10 -
Permanent jobs citing ITSM 1 3 0
As % of all permanent IT jobs located in South Wales 0.093% 0.25% -
As % of the Processes & Methodologies category 0.12% 0.32% -
Number of salaries quoted 1 3 0
Average salary £47,500 £25,000 -
Average salary % change year-on-year
+90.00% -
UK excluding London average salary £39,500 £42,000 £40,000
% change year-on-year
-5.95% +5.00%
ITSM
Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South Wales region.

Processes & Methodologies Category
South Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
817 939 686
As % of all permanent IT jobs located in South Wales 75.93% 79.24% 73.29%
Number of salaries quoted 718 839 613
Average salary £36,000 £35,065 £37,500
Average salary % change year-on-year
+2.66% -6.49%
90% offered a salary of more than £27,500 £28,000 £27,500
10% offered a salary of more than £50,000 £47,500 £55,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

ITSM
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the South Wales region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in South Wales

ITSM
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the South Wales region.

ITSM Salary Trend in South Wales

ITSM
Job Locations in South Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the South Wales region over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newport - 1 £47,500 -
ITSM
Wales

ITSM
Top 30 Related IT Skills in South Wales

For the 6 months to 22 September 2014, IT jobs across the South Wales region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 14 (100.00%) Service Management
2 9 (64.29%) ITIL
3 7 (50.00%) Service Delivery
4 6 (42.86%) Finance
5 5 (35.71%) ITIL Certification
6 4 (28.57%) Business Continuity
6 4 (28.57%) GIS
7 3 (21.43%) CISA
7 3 (21.43%) Change Management
7 3 (21.43%) BCP
7 3 (21.43%) Configuration Management
7 3 (21.43%) Project Management
7 3 (21.43%) CISSP
7 3 (21.43%) Degree
7 3 (21.43%) SC Cleared
7 3 (21.43%) Security Cleared
7 3 (21.43%) Network Management
7 3 (21.43%) ITIL V3
7 3 (21.43%) Infrastructure Management
7 3 (21.43%) Business Continuity Planning
7 3 (21.43%) Mentoring
8 2 (14.29%) Welsh Language
8 2 (14.29%) Problem Management
8 2 (14.29%) Smartphone
8 2 (14.29%) Workflow
8 2 (14.29%) VMware
9 1 (7.14%) Agile Software Development
9 1 (7.14%) Asset Management
9 1 (7.14%) Information Security
9 1 (7.14%) Process Management

ITSM
Top Related IT Skills in South Wales by Category

For the 6 months to 22 September 2014, IT jobs across the South Wales region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (7.14%) SharePoint
General
1 6 (42.86%) Finance
2 2 (14.29%) Welsh Language
Job Titles
1 4 (28.57%) Audit Manager
2 3 (21.43%) Service Analyst
2 3 (21.43%) Analyst
2 3 (21.43%) IT Audit Manager
3 2 (14.29%) Service Design Analyst
3 2 (14.29%) Service Manager
3 2 (14.29%) Problem Manager
4 1 (7.14%) Technical Operations Manager
4 1 (7.14%) Transition Manager
4 1 (7.14%) Operations Manager
4 1 (7.14%) Graduate
4 1 (7.14%) Junior
4 1 (7.14%) Technical Manager
4 1 (7.14%) Compliance Manager
4 1 (7.14%) Junior Analyst
4 1 (7.14%) Service Transition Manager
Miscellaneous
1 4 (28.57%) GIS
2 2 (14.29%) Smartphone
3 1 (7.14%) Management Information System
3 1 (7.14%) NHS
Processes & Methodologies
1 14 (100.00%) Service Management
2 9 (64.29%) ITIL
3 7 (50.00%) Service Delivery
4 4 (28.57%) Business Continuity
5 3 (21.43%) Change Management
5 3 (21.43%) BCP
5 3 (21.43%) Configuration Management
5 3 (21.43%) Project Management
5 3 (21.43%) Network Management
5 3 (21.43%) ITIL V3
5 3 (21.43%) Infrastructure Management
5 3 (21.43%) Business Continuity Planning
5 3 (21.43%) Mentoring
6 2 (14.29%) Problem Management
6 2 (14.29%) Workflow
7 1 (7.14%) Agile Software Development
7 1 (7.14%) Asset Management
7 1 (7.14%) Information Security
7 1 (7.14%) Process Management
7 1 (7.14%) Security Architecture
Qualifications
1 5 (35.71%) ITIL Certification
2 3 (21.43%) CISA
2 3 (21.43%) CISSP
2 3 (21.43%) Degree
2 3 (21.43%) SC Cleared
2 3 (21.43%) Security Cleared
3 1 (7.14%) SAP Certification
Quality Assurance & Compliance
1 1 (7.14%) ISO 9000
1 1 (7.14%) ISO 9001
1 1 (7.14%) ISO/IEC 27001
1 1 (7.14%) PCI DSS
Vendors
1 2 (14.29%) VMware
2 1 (7.14%) Microsoft
2 1 (7.14%) HP
2 1 (7.14%) SAP