The table below looks at the statistics for ITSM skills in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 84 93 80
Rank change year-on-year
+9 -13
Permanent jobs citing ITSM 11 4 6
As % of all permanent IT jobs located in South Wales 0.97% 0.34% 0.68%
As % of the Processes & Methodologies category 1.22% 0.41% 0.81%
Number of salaries quoted 9 3 6
Average salary £37,500 £25,000 £40,000
Average salary % change year-on-year
+50.00% -37.50%
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
ITSM
Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South Wales region.

Processes & Methodologies Category
South Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
898 972 737
As % of all permanent IT jobs located in South Wales 79.12% 81.96% 84.13%
Number of salaries quoted 779 850 635
Average salary £37,500 £37,500 £40,000
Average salary % change year-on-year
- -6.25%
90% offered a salary of more than £27,500 £28,500 £27,500
10% offered a salary of more than £55,000 £55,000 £52,500
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

ITSM
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the South Wales region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in South Wales

ITSM
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the South Wales region.

ITSM Salary Trend in South Wales

ITSM
Salary Histogram in South Wales

This chart provides a salary histogram for IT jobs citing ITSM across the South Wales region over the 3 months to 5 February 2016.

ITSM Salary Histogram in South Wales

ITSM
Job Locations in South Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the South Wales region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff +6 8 £25,000 - 1
Newport - 4 £41,250 -
ITSM
Wales

ITSM
Top 30 Related IT Skills in South Wales

For the 6 months to 5 February 2016, IT jobs across the South Wales region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 23 (88.46%) Service Management
2 22 (84.62%) ITIL
3 10 (38.46%) Service Delivery
4 9 (34.62%) Problem Management
5 7 (26.92%) Incident Management
5 7 (26.92%) Change Management
5 7 (26.92%) Windows
6 6 (23.08%) ITIL V3
7 5 (19.23%) Data Centre
7 5 (19.23%) Degree
7 5 (19.23%) MS Excel
7 5 (19.23%) SQL
7 5 (19.23%) Telecoms
8 4 (15.38%) Finance
8 4 (15.38%) Stakeholder Management
8 4 (15.38%) Remedy
8 4 (15.38%) Microsoft
8 4 (15.38%) SAP
8 4 (15.38%) Citrix
8 4 (15.38%) Release Management
8 4 (15.38%) Remedy ITSM
8 4 (15.38%) Security Cleared
8 4 (15.38%) Line Management
8 4 (15.38%) SC Cleared
9 3 (11.54%) Mentoring
9 3 (11.54%) Analytical Skills
9 3 (11.54%) People Management
9 3 (11.54%) Data Centre Operations
9 3 (11.54%) Time Management
9 3 (11.54%) Performance Management

ITSM
Top Related IT Skills in South Wales by Category

For the 6 months to 5 February 2016, IT jobs across the South Wales region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 2 (7.69%) Drupal
1 2 (7.69%) Exchange Server 2007
1 2 (7.69%) Exchange Server 2010
1 2 (7.69%) Exchange Server 2013
1 2 (7.69%) MS Exchange
2 1 (3.85%) SharePoint
Applications
1 5 (19.23%) MS Excel
2 3 (11.54%) MS Office
Business Applications
1 4 (15.38%) Remedy ITSM
2 2 (7.69%) SAP Oil and Gas
3 1 (3.85%) Oracle ERP
Communications & Networking
1 1 (3.85%) Firewall
Database & Business Intelligence
1 3 (11.54%) MS Access
2 2 (7.69%) MySQL
2 2 (7.69%) Oracle Database
2 2 (7.69%) SQL Server
3 1 (3.85%) Oracle Reports
3 1 (3.85%) SQLPlus
Development Applications
1 2 (7.69%) Team Foundation Server
2 1 (3.85%) HP UFT
2 1 (3.85%) LoadRunner
General
1 5 (19.23%) Telecoms
2 4 (15.38%) Finance
3 3 (11.54%) Advertising
4 2 (7.69%) Electronics
4 2 (7.69%) Manufacturing
4 2 (7.69%) Marketing
Job Titles
1 9 (34.62%) Service Manager
2 7 (26.92%) IT Manager
2 7 (26.92%) IT Services Manager
3 4 (15.38%) Administrator
3 4 (15.38%) Analyst
3 4 (15.38%) Service Desk Administrator
4 3 (11.54%) Head of IT
4 3 (11.54%) ITIL Manager
4 3 (11.54%) ITIL Service Manager
4 3 (11.54%) Service Desk Team Leader
4 3 (11.54%) Team Leader
5 2 (7.69%) Change Manager
5 2 (7.69%) Delivery Manager
5 2 (7.69%) Head of Service Management
5 2 (7.69%) ITIL Change Manager
5 2 (7.69%) Services Delivery Manager
5 2 (7.69%) Support Analyst
6 1 (3.85%) Oracle DBA
6 1 (3.85%) Release Analyst
6 1 (3.85%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 2 (7.69%) .NET
1 2 (7.69%) ASP.NET
1 2 (7.69%) ASP.NET MVC
2 1 (3.85%) XML
Miscellaneous
1 5 (19.23%) Data Centre
2 3 (11.54%) Analytical Skills
3 2 (7.69%) Fat Client
3 2 (7.69%) Thin Client
4 1 (3.85%) CMDB
4 1 (3.85%) Fintech
4 1 (3.85%) Mobile Payment
Operating Systems
1 7 (26.92%) Windows
2 2 (7.69%) Unix
3 1 (3.85%) Linux
3 1 (3.85%) Solaris
Processes & Methodologies
1 23 (88.46%) Service Management
2 22 (84.62%) ITIL
3 10 (38.46%) Service Delivery
4 9 (34.62%) Problem Management
5 7 (26.92%) Change Management
5 7 (26.92%) Incident Management
6 6 (23.08%) ITIL V3
7 4 (15.38%) Line Management
7 4 (15.38%) Release Management
7 4 (15.38%) Stakeholder Management
8 3 (11.54%) Data Centre Operations
8 3 (11.54%) Mentoring
8 3 (11.54%) People Management
8 3 (11.54%) Performance Management
8 3 (11.54%) Time Management
9 2 (7.69%) Asset Management
9 2 (7.69%) Continuous Improvement
9 2 (7.69%) Digital Marketing
9 2 (7.69%) MVC
9 2 (7.69%) Programme Management
Programming Languages
1 5 (19.23%) SQL
2 2 (7.69%) C#
2 2 (7.69%) JavaScript
2 2 (7.69%) PHP
2 2 (7.69%) PL/SQL
2 2 (7.69%) T-SQL
2 2 (7.69%) VB
2 2 (7.69%) VB.NET
2 2 (7.69%) VBA
3 1 (3.85%) Shell Script
Qualifications
1 5 (19.23%) Degree
2 4 (15.38%) SC Cleared
2 4 (15.38%) Security Cleared
3 3 (11.54%) ITIL Certification
4 2 (7.69%) ITIL Foundation Certificate
5 1 (3.85%) DV Cleared
Quality Assurance & Compliance
1 3 (11.54%) SLA
2 1 (3.85%) QA
System Software
1 2 (7.69%) Active Directory
1 2 (7.69%) XenDesktop
1 2 (7.69%) XenServer
Systems Management
1 1 (3.85%) BMC Marimba
1 1 (3.85%) HP Quality Center
1 1 (3.85%) Oracle RMAN
1 1 (3.85%) SCCM
1 1 (3.85%) WSUS
Vendors
1 4 (15.38%) Citrix
1 4 (15.38%) Microsoft
1 4 (15.38%) Remedy
1 4 (15.38%) SAP
2 3 (11.54%) Oracle
3 2 (7.69%) ServiceNow
4 1 (3.85%) BMC
4 1 (3.85%) HP
4 1 (3.85%) IBM