The first table below looks at the demand for the Technical Support role in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South Wales region.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Technical Support
Rank 91 84 71
Rank change year-on-year
-7 -13
Permanent jobs requiring a Technical Support 4 2 2
As % of all permanent IT jobs located in South Wales 0.35% 0.18% 0.24%
As % of the Job Titles category 0.37% 0.19% 0.25%
Number of salaries quoted 3 2 1
Average salary £18,500 £22,750 £25,000
Average salary % change year-on-year
-18.68% -9.00%
UK excluding London average salary £30,000 £31,000 £30,000
% change year-on-year
-3.22% +3.33%
Job Titles Category
South Wales
Permanent IT job ads with a match in the
Job Titles category
1091 1041 790
As % of all permanent IT jobs located in South Wales 96.29% 96.03% 96.11%
Number of salaries quoted 974 916 718
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £22,500 £25,000 £25,000
10% offered a salary of more than £49,000 £45,000 £55,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Technical Support
Wales

Technical Support
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the South Wales region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in South Wales

Technical Support
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the South Wales region.

Technical Support Salary Trend in South Wales

Technical Support
Salary Histogram in South Wales

This chart provides a salary histogram for IT jobs citing Technical Support across the South Wales region over the 3 months to 25 July 2014.

Technical Support Salary Histogram in South Wales

Technical Support
Job Locations in South Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the South Wales region over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff -7 3 £18,500 -9.75%
Caerphilly +8 1 - -
Technical Support
Wales

Technical Support
Top 30 Related IT Skills in South Wales

For the 6 months to 25 July 2014, IT jobs across the South Wales region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 4 (40.00%) Linux
1 4 (40.00%) VoIP
2 3 (30.00%) Windows
2 3 (30.00%) Telecoms
2 3 (30.00%) Unified Communications
2 3 (30.00%) Acme Packet
3 2 (20.00%) AS400
3 2 (20.00%) ITIL
4 1 (10.00%) PRINCE2
4 1 (10.00%) MS Project
4 1 (10.00%) SLA
4 1 (10.00%) Intel
4 1 (10.00%) Citrix
4 1 (10.00%) Avaya
4 1 (10.00%) SAN
4 1 (10.00%) Lotus
4 1 (10.00%) IBM Notes
4 1 (10.00%) MS Exchange
4 1 (10.00%) Change Management
4 1 (10.00%) Firewall
4 1 (10.00%) Finance
4 1 (10.00%) Legal
4 1 (10.00%) VMware
4 1 (10.00%) NetBackup
4 1 (10.00%) Agile Software Development
4 1 (10.00%) Degree
4 1 (10.00%) Problem Management
4 1 (10.00%) SCCM
4 1 (10.00%) SCOM
4 1 (10.00%) Time Management

Technical Support
Top Related IT Skills in South Wales by Category

For the 6 months to 25 July 2014, IT jobs across the South Wales region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (10.00%) IBM Notes
1 1 (10.00%) MS Exchange
Applications
1 1 (10.00%) MS Project
Communications & Networking
1 4 (40.00%) VoIP
2 3 (30.00%) Unified Communications
3 1 (10.00%) SAN
3 1 (10.00%) Firewall
General
1 3 (30.00%) Telecoms
2 1 (10.00%) Finance
2 1 (10.00%) Legal
Miscellaneous
1 2 (20.00%) AS400
Operating Systems
1 4 (40.00%) Linux
2 3 (30.00%) Windows
Processes & Methodologies
1 2 (20.00%) ITIL
2 1 (10.00%) PRINCE2
2 1 (10.00%) Change Management
2 1 (10.00%) Agile Software Development
2 1 (10.00%) Problem Management
2 1 (10.00%) Time Management
Qualifications
1 1 (10.00%) Degree
Quality Assurance & Compliance
1 1 (10.00%) SLA
System Software
1 1 (10.00%) Hyper-V
1 1 (10.00%) XenApp
Systems Management
1 1 (10.00%) NetBackup
1 1 (10.00%) SCCM
1 1 (10.00%) SCOM
1 1 (10.00%) SCSM
Vendors
1 3 (30.00%) Acme Packet
2 1 (10.00%) Intel
2 1 (10.00%) Citrix
2 1 (10.00%) Avaya
2 1 (10.00%) Lotus
2 1 (10.00%) VMware