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This section looks at the demand for the Technical Support role in IT jobs within the South Wales region compared to all other Job Titles we currently track. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 25 July 2008 with a comparison to the same period last year.

LinkTechnical Support
Location
3 months to 25 Jul 2008Same period last year
Rank6091
Rank change on same period last yearUp+31
Matching permanent IT job ads2712
As % of all UK permanent IT job ads sampled0.014 %0.005 %
As % of the category below2.298 %0.751 %
Salaries quoted2712
Average minimum salary£23,185£18,125
Average salary£26,241£19,708
% change on same period last year+33.14 %
Average maximum salary£29,296£21,292
UK excluding London average salary£29,801£27,977
% change on same period last year+6.51 %
South Wales IT Job Market, Job TitlesJob Titles
South Wales
Matching permanent IT job ads11751597
As % of all UK permanent IT job ads sampled0.620 %0.654 %
Salaries quoted11121467
Average minimum salary£30,941£29,783
Average salary£34,053£33,304
% change on same period last year+2.24 %
Average maximum salary£37,165£36,824
UK excluding London average salary£38,197£39,483
% change on same period last year-3.25 %
Technical Support WalesTechnical Support
Wales

Technical Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of permanent IT jobs citing Technical Support across the South Wales region as a proportion of the total demand within the Job Titles category.

South Wales Technical Support Demand Trend

Technical Support
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the South Wales region.

South Wales Technical Support Salary Trend

Technical Support
Salary Histogram

The chart provides a salary histogram for IT jobs citing Technical Support across the South Wales region over the 3 months to 25 July 2008.

South Wales Technical Support Salary Histogram

Technical Support
Job Locations

This section looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the South Wales region over the 3 months to 25 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

LocationRank Change
on Same Period
Last Last
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
CardiffUp+2815£22,367+27.08 %
NewportNew entry-3£26,167-
BridgendDown-93£33,500+39.58 %
GwentNew entry-2£36,500-
Technical Support WalesTechnical Support
Wales

Technical Support
Top 30 Related IT Skills

For the 6 months to 25 July 2008, IT jobs across the South Wales region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

127 (64.29 %)SQL
221 (50.00 %)Windows
320 (47.62 %)Active Directory
417 (40.48 %)Oracle
516 (38.10 %)UNIX
516 (38.10 %)Microsoft Certification
614 (33.33 %)Citrix
614 (33.33 %)PL/SQL
614 (33.33 %)MCSE
712 (28.57 %)AS400
811 (26.19 %)Lotus
811 (26.19 %)Windows XP
811 (26.19 %)SMS
811 (26.19 %)Lotus Notes
910 (23.81 %)ITIL
109 (21.43 %)Oracle Forms
109 (21.43 %)Oracle 9i
109 (21.43 %)Datawarehouse
109 (21.43 %)Change Management
109 (21.43 %)Security Cleared
115 (11.90 %)Shell Script
124 (9.524 %)Government
133 (7.143 %)Project Management
133 (7.143 %)Management Information System
133 (7.143 %)Health
133 (7.143 %)Oracle EBS
133 (7.143 %)Oracle 10g
133 (7.143 %)TOAD
133 (7.143 %)Oracle Reports
133 (7.143 %)SC Cleared

Technical Support
Top Related IT Skills by Category

For the 6 months to 25 July 2008, IT jobs across the South Wales region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

South Wales IT Job Market, Application PlatformsApplication Platforms
111 (26.19 %)Lotus Notes
22 (4.762 %)MS Exchange
22 (4.762 %)Exchange Server 2003
31 (2.381 %)Exchange Server 2007
South Wales IT Job Market, ApplicationsApplications
12 (4.762 %)MS Office
21 (2.381 %)MS Excel
South Wales IT Job Market, Business ApplicationsBusiness Applications
13 (7.143 %)Oracle EBS
21 (2.381 %)SAP SM
South Wales IT Job Market, Communications & NetworkingCommunications & Networking
111 (26.19 %)SMS
22 (4.762 %)LAN
22 (4.762 %)WAN
31 (2.381 %)DHCP
31 (2.381 %)TCP/IP
31 (2.381 %)DNS
31 (2.381 %)Internet
31 (2.381 %)VoIP
South Wales IT Job Market, Database & Business IntelligenceDatabase & Business Intelligence
19 (21.43 %)Oracle 9i
19 (21.43 %)Datawarehouse
23 (7.143 %)TOAD
23 (7.143 %)Oracle 10g
23 (7.143 %)Oracle Reports
South Wales IT Job Market, Development ApplicationsDevelopment Applications
19 (21.43 %)Oracle Forms
South Wales IT Job Market, GeneralGeneral
14 (9.524 %)Government
23 (7.143 %)Health
23 (7.143 %)Pensions
32 (4.762 %)Manufacturing
41 (2.381 %)Back Office
41 (2.381 %)Telecoms
41 (2.381 %)Finance
South Wales IT Job Market, MiscellaneousMiscellaneous
112 (28.57 %)AS400
23 (7.143 %)Statistics
23 (7.143 %)Management Information System
31 (2.381 %)Computer Science
South Wales IT Job Market, Operating SystemsOperating Systems
121 (50.00 %)Windows
216 (38.10 %)UNIX
311 (26.19 %)Windows XP
42 (4.762 %)Linux
42 (4.762 %)Windows 2000
51 (2.381 %)Windows NT
51 (2.381 %)Tru64
51 (2.381 %)AIX
51 (2.381 %)HPUX
51 (2.381 %)Solaris
South Wales IT Job Market, Processes & MethodologiesProcesses & Methodologies
110 (23.81 %)ITIL
29 (21.43 %)Change Management
29 (21.43 %)Security Cleared
33 (7.143 %)SC Cleared
33 (7.143 %)Project Management
41 (2.381 %)Service Management
41 (2.381 %)Disaster Recovery
South Wales IT Job Market, Programming LanguagesProgramming Languages
127 (64.29 %)SQL
214 (33.33 %)PL/SQL
35 (11.90 %)Shell Script
South Wales IT Job Market, QualificationsQualifications
116 (38.10 %)Microsoft Certification
214 (33.33 %)MCSE
31 (2.381 %)MCP
31 (2.381 %)Degree
South Wales IT Job Market, System SoftwareSystem Software
120 (47.62 %)Active Directory
21 (2.381 %)Backup Exec
South Wales IT Job Market, Systems ManagementSystems Management
11 (2.381 %)Norton AntiVirus
South Wales IT Job Market, VendorsVendors
117 (40.48 %)Oracle
214 (33.33 %)Citrix
311 (26.19 %)Lotus
42 (4.762 %)Symantec
51 (2.381 %)Mitel
51 (2.381 %)VERITAS
51 (2.381 %)SAP
51 (2.381 %)Cisco
51 (2.381 %)IBM
51 (2.381 %)Microsoft
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