The statistics below represent IT jobs advertised across the South Wales region that had Technical Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 February 2017 with a comparison to same period over 2 years.

3 months to
27 Feb 2017
Same period 2016 Same period 2015
Technical Support
Wales / South Wales
Rank 79 85 89
Rank change year-on-year
+6 +4
Permanent jobs requiring a Technical Support 2 13 11
As % of all permanent IT jobs located in South Wales 0.25% 1.07% 0.90%
As % of the Job Titles category 0.25% 1.10% 0.92%
Number of salaries quoted 1 12 10
Median salary £22,000 £22,500 £24,500
Median salary % change year-on-year
-2.22% -8.16%
UK excluding London median salary £27,000 £29,000 £31,500
% change year-on-year
-6.89% -7.93%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South Wales
Permanent IT job ads with a match in the
Job Titles category
798 1185 1202
As % of all permanent IT jobs located in South Wales 98.28% 97.77% 98.12%
Number of salaries quoted 701 1019 1048
Median salary £37,500 £36,000 £35,000
Median salary % change year-on-year
+4.16% +2.85%
90% offered a salary of more than £24,000 £22,500 £25,000
10% offered a salary of more than £50,000 £50,000 £50,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Technical Support
Jobs Demand Trend in South Wales

The demand trend of job ads across the South Wales region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in South Wales

Technical Support
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the South Wales region.

Technical Support Salary Trend in South Wales

Technical Support
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the South Wales region over the 3 months to 27 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff +7 1 £22,000 -14.56%
Caerphilly - 1 - -
Technical Support
Wales

Technical Support Skill Set
Top 24 Related IT Skills in South Wales

For the 6 months to 27 February 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South Wales region featuring Technical Support in the job title.

1 3 (60.00%) MS Excel
1 3 (60.00%) SLA
1 3 (60.00%) Cisco
1 3 (60.00%) Microsoft
1 3 (60.00%) ITIL
1 3 (60.00%) Cisco Certification
2 2 (40.00%) Windows
2 2 (40.00%) CCNA
2 2 (40.00%) VMware
2 2 (40.00%) ITIL Foundation Certificate
2 2 (40.00%) Analytical Skills
3 1 (20.00%) WebEx
3 1 (20.00%) Windows Server
3 1 (20.00%) Logistics
3 1 (20.00%) Incident Management
3 1 (20.00%) Resource Management
3 1 (20.00%) Windows 7
3 1 (20.00%) Service Management
3 1 (20.00%) Firewall
3 1 (20.00%) Back Office
3 1 (20.00%) Stakeholder Management
3 1 (20.00%) Active Directory
3 1 (20.00%) Citrix
3 1 (20.00%) Internet

Technical Support Skill Set
Top Related IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (60.00%) MS Excel
Communications & Networking
1 1 (20.00%) Firewall
1 1 (20.00%) Internet
1 1 (20.00%) WebEx
General
1 1 (20.00%) Back Office
Miscellaneous
1 2 (40.00%) Analytical Skills
Operating Systems
1 2 (40.00%) Windows
2 1 (20.00%) Windows 7
2 1 (20.00%) Windows Server
Processes & Methodologies
1 3 (60.00%) ITIL
2 1 (20.00%) Incident Management
2 1 (20.00%) Logistics
2 1 (20.00%) Resource Management
2 1 (20.00%) Service Management
2 1 (20.00%) Stakeholder Management
Qualifications
1 3 (60.00%) Cisco Certification
2 2 (40.00%) CCNA
2 2 (40.00%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 3 (60.00%) SLA
System Software
1 1 (20.00%) Active Directory
Vendors
1 3 (60.00%) Cisco
1 3 (60.00%) Microsoft
2 2 (40.00%) VMware
3 1 (20.00%) Citrix