The table below looks at the statistics for the Technical Support role in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 6 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 Mar 2015
Same period 2014 Same period 2013
Technical Support
Rank 88 70 82
Rank change year-on-year
-18 +12
Permanent jobs requiring a Technical Support 12 6 3
As % of all permanent IT jobs located in South Wales 1.03% 0.74% 0.32%
As % of the Job Titles category 1.07% 0.78% 0.33%
Number of salaries quoted 11 6 3
Average salary £24,500 £28,000 £30,000
Average salary % change year-on-year
-12.50% -6.66%
90% offered a salary of more than £21,500 £24,250 £28,400
10% offered a salary of more than £36,000 £29,250 £34,000
UK excluding London average salary £31,500 £28,000 £30,250
% change year-on-year
+12.50% -7.43%
Technical Support
Wales

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South Wales
Permanent IT job ads with a match in the
Job Titles category
1122 768 914
As % of all permanent IT jobs located in South Wales 96.64% 94.46% 96.62%
Number of salaries quoted 987 637 795
Average salary £35,000 £37,000 £35,000
Average salary % change year-on-year
-5.40% +5.71%
90% offered a salary of more than £24,500 £25,000 £26,000
10% offered a salary of more than £50,000 £47,500 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the South Wales region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in South Wales

Technical Support
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the South Wales region.

Technical Support Salary Trend in South Wales

Technical Support
Salary Histogram in South Wales

This chart provides a salary histogram for IT jobs citing Technical Support across the South Wales region over the 3 months to 6 March 2015.

Technical Support Salary Histogram in South Wales

Technical Support
Job Locations in South Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the South Wales region over the 3 months to 6 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff -19 7 £24,500 -14.03% 1
Newport - 4 £36,000 - 3
Caerphilly - 1 £21,500 -
Technical Support
Wales

Technical Support
Top 30 Related IT Skills in South Wales

For the 6 months to 6 March 2015, IT jobs across the South Wales region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 14 (100.00%) Windows
2 11 (78.57%) Active Directory
3 10 (71.43%) Finance
4 8 (57.14%) Advertising
5 6 (42.86%) IBM
5 6 (42.86%) Microsoft
5 6 (42.86%) Windows Server 2003
5 6 (42.86%) VMware
5 6 (42.86%) Windows Server 2008
6 5 (35.71%) AS400
6 5 (35.71%) WebSphere
6 5 (35.71%) Windows 7
6 5 (35.71%) VMware Infrastructure
7 4 (28.57%) Mentoring
7 4 (28.57%) DHCP
7 4 (28.57%) DNS
7 4 (28.57%) Degree
8 2 (14.29%) Hyper-V
8 2 (14.29%) VCP4
8 2 (14.29%) TCP/IP
8 2 (14.29%) Firewall
8 2 (14.29%) Cisco
8 2 (14.29%) Linux
8 2 (14.29%) SAN
9 1 (7.14%) Lotus
9 1 (7.14%) Red Hat
9 1 (7.14%) Internet
9 1 (7.14%) Citrix
9 1 (7.14%) Avaya
9 1 (7.14%) Service Delivery

Technical Support
Top Related IT Skills in South Wales by Category

For the 6 months to 6 March 2015, IT jobs across the South Wales region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (35.71%) WebSphere
2 1 (7.14%) Exchange Server 2010
2 1 (7.14%) Exchange Server 2013
2 1 (7.14%) JBoss
2 1 (7.14%) IBM Notes
2 1 (7.14%) Apache
2 1 (7.14%) MS Exchange
2 1 (7.14%) IBM HTTP Server
Applications
1 1 (7.14%) MS Excel
Cloud Services
1 1 (7.14%) SaaS
Communications & Networking
1 4 (28.57%) DHCP
1 4 (28.57%) DNS
2 2 (14.29%) SAN
2 2 (14.29%) Firewall
2 2 (14.29%) TCP/IP
3 1 (7.14%) VLAN
3 1 (7.14%) Internet
3 1 (7.14%) HTTP
3 1 (7.14%) LAN
3 1 (7.14%) WAN
Database & Business Intelligence
1 1 (7.14%) MySQL
1 1 (7.14%) SQL Server
1 1 (7.14%) SQL Server 2012
General
1 10 (71.43%) Finance
2 8 (57.14%) Advertising
Libraries, Frameworks & Software Standards
1 1 (7.14%) LAMP
1 1 (7.14%) Apache Flex
Miscellaneous
1 5 (35.71%) AS400
2 1 (7.14%) Client/Server
Operating Systems
1 14 (100.00%) Windows
2 6 (42.86%) Windows Server 2003
2 6 (42.86%) Windows Server 2008
3 5 (35.71%) Windows 7
4 2 (14.29%) Linux
5 1 (7.14%) OS/400
5 1 (7.14%) Red Hat Enterprise Linux
5 1 (7.14%) Windows Server 2012
5 1 (7.14%) UNIX
Processes & Methodologies
1 4 (28.57%) Mentoring
2 1 (7.14%) ITIL
2 1 (7.14%) Service Delivery
2 1 (7.14%) Change Management
2 1 (7.14%) Security Management
2 1 (7.14%) Incident Management
2 1 (7.14%) Technical Architecture
2 1 (7.14%) Capacity Planning
2 1 (7.14%) Mobile Device Management
Programming Languages
1 1 (7.14%) Perl
1 1 (7.14%) Python
Qualifications
1 4 (28.57%) Degree
2 2 (14.29%) VCP4
System Software
1 11 (78.57%) Active Directory
2 5 (35.71%) VMware Infrastructure
3 2 (14.29%) Hyper-V
4 1 (7.14%) XenApp
4 1 (7.14%) vSphere
4 1 (7.14%) Microsoft App-V
Systems Management
1 1 (7.14%) NetBackup
1 1 (7.14%) SCCM
1 1 (7.14%) SCOM
1 1 (7.14%) SCSM
Vendors
1 6 (42.86%) IBM
1 6 (42.86%) Microsoft
1 6 (42.86%) VMware
2 2 (14.29%) Cisco
3 1 (7.14%) Oracle
3 1 (7.14%) Verint
3 1 (7.14%) Citrix
3 1 (7.14%) Avaya
3 1 (7.14%) Lotus
3 1 (7.14%) Red Hat
Cardiff, South Glamorgan
Intapeople
Salary: £30000 - £40000 per annum
Posted: 3 days ago
Newport, Gwent
Computer Recruiter Ltd
Salary: To £21K + £3K Shares + Excellent Benefits
Posted: 5 days ago
Newport
Pertemps ERP
Salary: £20,000 - £25,000 Depending on Experience
Posted: 9 days ago
Newport
Recruitment Genius
Salary: £18000 - £21000 per annum
Posted: 14 days ago