The table below looks at the statistics for the Technical Support role in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Technical Support
Rank 73 90 75
Rank change year-on-year
+17 -15
Permanent jobs requiring a Technical Support 23 10 12
As % of all permanent IT jobs located in South Wales 2.00% 0.82% 1.33%
As % of the Job Titles category 2.04% 0.83% 1.38%
Number of salaries quoted 22 9 11
Average salary £22,500 £24,500 £30,000
Average salary % change year-on-year
-8.16% -18.33%
UK excluding London average salary £30,000 £32,000 £30,000
% change year-on-year
-6.25% +6.66%
Technical Support
Wales

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South Wales
Permanent IT job ads with a match in the
Job Titles category
1128 1199 871
As % of all permanent IT jobs located in South Wales 98.00% 98.68% 96.56%
Number of salaries quoted 971 1051 748
Average salary £36,500 £35,000 £37,000
Average salary % change year-on-year
+4.28% -5.40%
90% offered a salary of more than £22,500 £25,000 £25,500
10% offered a salary of more than £52,500 £52,500 £50,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Technical Support
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the South Wales region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in South Wales

Technical Support
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the South Wales region.

Technical Support Salary Trend in South Wales

Technical Support
Salary Histogram in South Wales

This chart provides a salary histogram for IT jobs citing Technical Support across the South Wales region over the 3 months to 9 February 2016.

Technical Support Salary Histogram in South Wales

Technical Support
Job Locations in South Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the South Wales region over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff +7 13 £27,500 +12.24%
Newport +9 6 £36,500 +1.38%
Torfaen - 5 £22,500 - 1
Technical Support
Wales

Technical Support
Top 30 Related IT Skills in South Wales

For the 6 months to 9 February 2016, IT jobs across the South Wales region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 22 (56.41%) Windows
2 17 (43.59%) Windows Server 2008
2 17 (43.59%) Windows Server
3 15 (38.46%) Microsoft
4 13 (33.33%) Active Directory
5 12 (30.77%) MS Excel
5 12 (30.77%) Windows Server 2003
6 10 (25.64%) Linux
7 9 (23.08%) Finance
8 8 (20.51%) Unix
8 8 (20.51%) SQL Server
9 7 (17.95%) Oracle
9 7 (17.95%) VMware
9 7 (17.95%) Windows 7
9 7 (17.95%) SaaS
10 6 (15.38%) Degree
10 6 (15.38%) SQL
10 6 (15.38%) ITIL
10 6 (15.38%) SLA
11 5 (12.82%) DNS
11 5 (12.82%) IBM
11 5 (12.82%) MS Visio
11 5 (12.82%) DHCP
11 5 (12.82%) Project Management
11 5 (12.82%) Quality Management
11 5 (12.82%) Management Information System
11 5 (12.82%) Requirements Management
11 5 (12.82%) WebSphere
11 5 (12.82%) Computer Science
11 5 (12.82%) QMS

Technical Support
Top Related IT Skills in South Wales by Category

For the 6 months to 9 February 2016, IT jobs across the South Wales region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (12.82%) WebSphere
2 4 (10.26%) Exchange Server 2010
2 4 (10.26%) MS Exchange
2 4 (10.26%) Skype for Business
3 3 (7.69%) Node.js
3 3 (7.69%) SharePoint
3 3 (7.69%) SharePoint 2010
4 2 (5.13%) IIS
5 1 (2.56%) Exchange Server 2003
5 1 (2.56%) Exchange Server 2007
Applications
1 12 (30.77%) MS Excel
2 5 (12.82%) MS PowerPoint
2 5 (12.82%) MS Visio
3 1 (2.56%) MS Office
Cloud Services
1 7 (17.95%) SaaS
Communications & Networking
1 5 (12.82%) DHCP
1 5 (12.82%) DNS
2 2 (5.13%) Firewall
2 2 (5.13%) Internet
3 1 (2.56%) Ethernet
3 1 (2.56%) LTE
3 1 (2.56%) SSH
3 1 (2.56%) Telnet
3 1 (2.56%) VoIP
3 1 (2.56%) WebEx
3 1 (2.56%) Wi-Fi
Database & Business Intelligence
1 8 (20.51%) SQL Server
General
1 9 (23.08%) Finance
2 5 (12.82%) Advertising
2 5 (12.82%) Electronics
2 5 (12.82%) Military
3 3 (7.69%) Retail
4 2 (5.13%) Back Office
Libraries, Frameworks & Software Standards
1 3 (7.69%) AngularJS
1 3 (7.69%) WSH
2 1 (2.56%) XML
2 1 (2.56%) XSD
2 1 (2.56%) XSLT
Miscellaneous
1 5 (12.82%) AS400
1 5 (12.82%) Computer Science
1 5 (12.82%) Management Information System
2 4 (10.26%) PDA
3 3 (7.69%) Analytical Skills
3 3 (7.69%) Replication
4 1 (2.56%) CCTV
4 1 (2.56%) Clustering
4 1 (2.56%) Enterprise Storage
4 1 (2.56%) iSeries
4 1 (2.56%) LPAR
4 1 (2.56%) Mathematics
Operating Systems
1 22 (56.41%) Windows
2 17 (43.59%) Windows Server
2 17 (43.59%) Windows Server 2008
3 12 (30.77%) Windows Server 2003
4 10 (25.64%) Linux
5 8 (20.51%) Unix
6 7 (17.95%) Windows 7
7 5 (12.82%) Windows Server 2012
8 4 (10.26%) OS/400
9 3 (7.69%) Solaris
10 1 (2.56%) Mac OS
10 1 (2.56%) Windows 8
10 1 (2.56%) Windows XP
Processes & Methodologies
1 6 (15.38%) ITIL
2 5 (12.82%) Product Management
2 5 (12.82%) Project Management
2 5 (12.82%) QMS
2 5 (12.82%) Quality Management
2 5 (12.82%) Requirements Management
2 5 (12.82%) Systems Analysis
3 2 (5.13%) Incident Management
3 2 (5.13%) Logistics
3 2 (5.13%) Resource Management
3 2 (5.13%) Service Management
4 1 (2.56%) CRM
4 1 (2.56%) Data Architecture
4 1 (2.56%) Mentoring
4 1 (2.56%) PRINCE2
4 1 (2.56%) Process Management
4 1 (2.56%) Risk Analysis
4 1 (2.56%) Stakeholder Management
4 1 (2.56%) Supplier Management
4 1 (2.56%) User Acceptance Testing
Programming Languages
1 6 (15.38%) SQL
2 3 (7.69%) JavaScript
2 3 (7.69%) PowerShell
2 3 (7.69%) Python
2 3 (7.69%) Shell Script
Qualifications
1 6 (15.38%) Degree
2 3 (7.69%) Microsoft Certification
2 3 (7.69%) VCP5
2 3 (7.69%) VMware Certified Professional (VCP)
3 2 (5.13%) CCNA
3 2 (5.13%) Cisco Certification
3 2 (5.13%) ITIL Foundation Certificate
4 1 (2.56%) HNC
Quality Assurance & Compliance
1 6 (15.38%) SLA
System Software
1 13 (33.33%) Active Directory
2 3 (7.69%) DFS Replication
3 2 (5.13%) VMware Infrastructure
4 1 (2.56%) VMware ESX
4 1 (2.56%) vSphere
Systems Management
1 1 (2.56%) Backup Exec
1 1 (2.56%) HP Data Protector
1 1 (2.56%) SCCM
1 1 (2.56%) Tivoli
1 1 (2.56%) Tivoli Storage Manager
1 1 (2.56%) WSUS
Vendors
1 15 (38.46%) Microsoft
2 7 (17.95%) Oracle
2 7 (17.95%) VMware
3 5 (12.82%) IBM
4 3 (7.69%) Splunk
5 2 (5.13%) Cisco
5 2 (5.13%) Citrix
6 1 (2.56%) HP
6 1 (2.56%) NetApp
6 1 (2.56%) Sage
6 1 (2.56%) Symantec
6 1 (2.56%) Veritas
Cwmbran, Gwent
HAYS INFORMATION TECHNOLOGY
Salary: Competitive salary and great benefits
Posted: 6 days ago