South Wales Technical Support Jobs

This section looks at the demand for the Technical Support role in IT jobs within the South Wales region compared to all other Job Titles we currently track. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 25 July 2008 with a comparison to the same period last year.

Technical Support
Location Abingdon Aldershot Alfreton Amersham Andover Aylesbury Banbury Barnsley Basildon Basingstoke Beaconsfield Bedford Bedfordshire Berkshire Birmingham Bishop's Stortford Blackburn Blandford Forum Bournemouth Bracknell Bradford Brentford Bridgend Brighton Bristol Bromley Buckingham Buckinghamshire Burton-upon-Trent Bury Bury St Edmunds Camberley Cambridge Cambridgeshire Canary Wharf Cardiff Cheltenham Chertsey Cheshire Chester Chesterfield Chichester Chippenham City of London Colchester Coulsdon Coventry Crawley Crewe Croydon Cumbria Daresbury Darlington Dartford Daventry Derby Derbyshire Devon Docklands, London Doncaster Dorset Durham East Midlands East of England East Sussex East Yorkshire Eastleigh Edinburgh Egham England Epsom Essex Exeter Fareham Farnborough Farnham Flintshire Glasgow Gloucester Gloucestershire Gourock Guildford Gwent Halifax Hammersmith Hampshire Harlow Harrogate Harrow Hartlepool Havant Hayes Hemel Hempstead Hendon Hereford Herefordshire Hertford Hertfordshire High Wycombe Home Counties Hounslow Huddersfield Hull Hungerford Inverclyde Ipswich Isle of Man Keighley Kent Kidderminster Kidlington Kingston Upon Thames Lancashire Leatherhead Leeds Leicester Leicestershire Leighton Buzzard Lincolnshire Liverpool Livingston London Loughborough Luton Maidenhead Maidstone Manchester Mansfield Marlow Merseyside Middlesex Midlands Milton Keynes New Malden Newbury Newcastle Newcastle Upon Tyne Newport Norfolk North East North Wales North West North Yorkshire Northampton Northamptonshire Norwich Nottingham Nottinghamshire Oldham Otley Oxford Oxfordshire Peterborough Portsmouth Preston Reading Redditch Redhill Reigate Renfrew Renfrewshire Rickmansworth Ringwood Rochdale Romford Rotherham Royston Ruislip Salford Salisbury Scotland Sheffield Shropshire Slough Smethwick Somerset South East South Wales South West South Yorkshire Southampton St Albans St Helens Staffordshire Staines Stevenage Stockport Suffolk Surrey Sussex Sutton Coldfield Swindon Telford Thame Thames Valley Tring Tyne and Wear UK Uxbridge Wakefield Wales Walsall Warrington Warwick Warwickshire Watford Welling Welwyn Garden City West Drayton West Lothian West Malling West Midlands West Sussex West Yorkshire Wetherby Weybridge Widnes Wiltshire Windsor Wirral Woking Wokingham Wolverhampton Worcester Worcestershire York Yorkshire	3 months to 25 Jul 2008	Same period last year
Rank	60	91
Rank change on same period last year	+31
Matching permanent IT job ads	27	12
As % of all UK permanent IT job ads sampled	0.014 %	0.005 %
As % of the category below	2.298 %	0.751 %
Salaries quoted	27	12
Average minimum salary	£23,185	£18,125
Average salary	£26,241	£19,708
% change on same period last year	+33.14 %
Average maximum salary	£29,296	£21,292
UK excluding London average salary	£29,801	£27,977
% change on same period last year	+6.51 %
Job Titles South Wales
Matching permanent IT job ads	1175	1597
As % of all UK permanent IT job ads sampled	0.620 %	0.654 %
Salaries quoted	1112	1467
Average minimum salary	£30,941	£29,783
Average salary	£34,053	£33,304
% change on same period last year	+2.24 %
Average maximum salary	£37,165	£36,824
UK excluding London average salary	£38,197	£39,483
% change on same period last year	-3.25 %
Technical Support Wales

Technical Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of permanent IT jobs citing Technical Support across the South Wales region as a proportion of the total demand within the Job Titles category.

Technical Support
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the South Wales region.

Technical Support
Salary Histogram

The chart provides a salary histogram for IT jobs citing Technical Support across the South Wales region over the 3 months to 25 July 2008.

Technical Support
Job Locations

This section looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the South Wales region over the 3 months to 25 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Permanent IT Job Ads	Average Salary Last 3 Months	Average Salary % Change on Same Period Last Year
Cardiff	+28	15	£22,367	+27.08 %
Newport	-	3	£26,167	-
Bridgend	-9	3	£33,500	+39.58 %
Gwent	-	2	£36,500	-

Technical Support Wales

Technical Support
Top 30 Related IT Skills

For the 6 months to 25 July 2008, IT jobs across the South Wales region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 27 (64.29 %) SQL 2 21 (50.00 %) Windows 3 20 (47.62 %) Active Directory 4 17 (40.48 %) Oracle 5 16 (38.10 %) UNIX 5 16 (38.10 %) Microsoft Certification 6 14 (33.33 %) Citrix 6 14 (33.33 %) PL/SQL 6 14 (33.33 %) MCSE 7 12 (28.57 %) AS400 8 11 (26.19 %) Lotus 8 11 (26.19 %) Windows XP 8 11 (26.19 %) SMS 8 11 (26.19 %) Lotus Notes 9 10 (23.81 %) ITIL

10 9 (21.43 %) Oracle Forms 10 9 (21.43 %) Oracle 9i 10 9 (21.43 %) Datawarehouse 10 9 (21.43 %) Change Management 10 9 (21.43 %) Security Cleared 11 5 (11.90 %) Shell Script 12 4 (9.524 %) Government 13 3 (7.143 %) Project Management 13 3 (7.143 %) Management Information System 13 3 (7.143 %) Health 13 3 (7.143 %) Oracle EBS 13 3 (7.143 %) Oracle 10g 13 3 (7.143 %) TOAD 13 3 (7.143 %) Oracle Reports 13 3 (7.143 %) SC Cleared

Technical Support
Top Related IT Skills by Category

For the 6 months to 25 July 2008, IT jobs across the South Wales region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms 1 11 (26.19 %) Lotus Notes 2 2 (4.762 %) MS Exchange 2 2 (4.762 %) Exchange Server 2003 3 1 (2.381 %) Exchange Server 2007	Applications 1 2 (4.762 %) MS Office 2 1 (2.381 %) MS Excel
Business Applications 1 3 (7.143 %) Oracle EBS 2 1 (2.381 %) SAP SM	Communications & Networking 1 11 (26.19 %) SMS 2 2 (4.762 %) LAN 2 2 (4.762 %) WAN 3 1 (2.381 %) DHCP 3 1 (2.381 %) TCP/IP 3 1 (2.381 %) DNS 3 1 (2.381 %) Internet 3 1 (2.381 %) VoIP
Database & Business Intelligence 1 9 (21.43 %) Oracle 9i 1 9 (21.43 %) Datawarehouse 2 3 (7.143 %) TOAD 2 3 (7.143 %) Oracle 10g 2 3 (7.143 %) Oracle Reports	Development Applications 1 9 (21.43 %) Oracle Forms
General 1 4 (9.524 %) Government 2 3 (7.143 %) Health 2 3 (7.143 %) Pensions 3 2 (4.762 %) Manufacturing 4 1 (2.381 %) Back Office 4 1 (2.381 %) Telecoms 4 1 (2.381 %) Finance	Miscellaneous 1 12 (28.57 %) AS400 2 3 (7.143 %) Statistics 2 3 (7.143 %) Management Information System 3 1 (2.381 %) Computer Science
Operating Systems 1 21 (50.00 %) Windows 2 16 (38.10 %) UNIX 3 11 (26.19 %) Windows XP 4 2 (4.762 %) Linux 4 2 (4.762 %) Windows 2000 5 1 (2.381 %) Windows NT 5 1 (2.381 %) Tru64 5 1 (2.381 %) AIX 5 1 (2.381 %) HPUX 5 1 (2.381 %) Solaris	Processes & Methodologies 1 10 (23.81 %) ITIL 2 9 (21.43 %) Change Management 2 9 (21.43 %) Security Cleared 3 3 (7.143 %) SC Cleared 3 3 (7.143 %) Project Management 4 1 (2.381 %) Service Management 4 1 (2.381 %) Disaster Recovery
Programming Languages 1 27 (64.29 %) SQL 2 14 (33.33 %) PL/SQL 3 5 (11.90 %) Shell Script	Qualifications 1 16 (38.10 %) Microsoft Certification 2 14 (33.33 %) MCSE 3 1 (2.381 %) MCP 3 1 (2.381 %) Degree
System Software 1 20 (47.62 %) Active Directory 2 1 (2.381 %) Backup Exec	Systems Management 1 1 (2.381 %) Norton AntiVirus
Vendors 1 17 (40.48 %) Oracle 2 14 (33.33 %) Citrix 3 11 (26.19 %) Lotus 4 2 (4.762 %) Symantec 5 1 (2.381 %) Mitel 5 1 (2.381 %) VERITAS 5 1 (2.381 %) SAP 5 1 (2.381 %) Cisco 5 1 (2.381 %) IBM 5 1 (2.381 %) Microsoft