The first table below looks at the demand for the Technical Support role in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South Wales region.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Technical Support
Rank 84 81 76
Rank change year-on-year
-3 -5
Permanent jobs requiring a Technical Support 4 9 9
As % of all permanent IT jobs located in South Wales 0.381% 0.944% 1.003%
As % of the Job Titles category 0.389% 0.966% 1.063%
Number of salaries quoted 4 8 8
Average salary £28,750 £27,500 £30,000
Average salary % change year-on-year
+4.54% -8.33%
90% offered a salary of more than £22,600 £20,700 £27,450
10% offered a salary of more than £30,000 £30,000 £31,350
UK excluding London average salary £30,500 £30,000 £29,000
% change year-on-year
+1.66% +3.44%
All Job Titles
South Wales
Permanent IT job ads with a match in the
Job Titles category
1029 932 847
As % of all permanent IT jobs located in South Wales 98.09% 97.80% 94.43%
Number of salaries quoted 940 830 791
Average salary £35,000 £34,000 £35,000
Average salary % change year-on-year
+2.94% -2.85%
90% offered a salary of more than £25,000 £24,000 £26,000
10% offered a salary of more than £50,000 £50,000 £46,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Technical Support
Wales

Technical Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support across the South Wales region as a proportion of the total demand within the Job Titles category.

South Wales Technical Support Jobs Demand Trend

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the South Wales region.

South Wales Technical Support Salary Trend

Technical Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the South Wales region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Cardiff -21 2 £25,250 -10.61%
Bridgend - 1 £27,500 -
Technical Support
Wales

Technical Support
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the South Wales region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 2 (22.22%) Document Management
1 2 (22.22%) Exchange Server 2003
1 2 (22.22%) Change Control
1 2 (22.22%) Microsoft
1 2 (22.22%) Active Directory
1 2 (22.22%) UNIX
1 2 (22.22%) Windows
1 2 (22.22%) TCP/IP
1 2 (22.22%) Citrix
1 2 (22.22%) Microsoft Certification
1 2 (22.22%) Java
1 2 (22.22%) JBoss
1 2 (22.22%) MCSE
1 2 (22.22%) MS Excel
1 2 (22.22%) MS Exchange
1 2 (22.22%) Documentum
1 2 (22.22%) Papyrus
1 2 (22.22%) Service Management
1 2 (22.22%) Service Delivery
1 2 (22.22%) Workflow
1 2 (22.22%) Kofax
1 2 (22.22%) Exchange Server 2007
2 1 (11.11%) Citrix Presentation Server
2 1 (11.11%) SCCM
2 1 (11.11%) SCOM
2 1 (11.11%) SC Cleared
2 1 (11.11%) DV Cleared
2 1 (11.11%) Security Cleared
2 1 (11.11%) VMware Infrastructure
2 1 (11.11%) PowerShell

Technical Support
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the South Wales region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (11.11%) COM
1 1 (11.11%) CGI
Application Platforms
1 2 (22.22%) MS Exchange
1 2 (22.22%) Documentum
1 2 (22.22%) Papyrus
1 2 (22.22%) Exchange Server 2003
1 2 (22.22%) Exchange Server 2007
2 1 (11.11%) Lync
2 1 (11.11%) Exchange Server 2010
2 1 (11.11%) ESB
2 1 (11.11%) Exchange Server 2000
2 1 (11.11%) Blackberry Enterprise Server
Applications
1 2 (22.22%) MS Excel
2 1 (11.11%) MS Office
Communications & Networking
1 2 (22.22%) TCP/IP
2 1 (11.11%) DNS
2 1 (11.11%) Firewall
2 1 (11.11%) VoIP
2 1 (11.11%) DHCP
Database & Business Intelligence
1 1 (11.11%) SQL Server
1 1 (11.11%) MS Access
General
1 1 (11.11%) Telecoms
1 1 (11.11%) Retail
1 1 (11.11%) Local Government
Miscellaneous
1 1 (11.11%) EPoS
1 1 (11.11%) Blackberry
1 1 (11.11%) DTV
1 1 (11.11%) Clustering
Operating Systems
1 2 (22.22%) UNIX
1 2 (22.22%) Windows
2 1 (11.11%) Linux
2 1 (11.11%) Windows Server 2008
Processes & Methodologies
1 2 (22.22%) Service Management
1 2 (22.22%) Service Delivery
1 2 (22.22%) Workflow
1 2 (22.22%) Document Management
1 2 (22.22%) Change Control
2 1 (11.11%) Incident Management
2 1 (11.11%) Continuous Improvement
2 1 (11.11%) Disaster Recovery
2 1 (11.11%) ITIL
2 1 (11.11%) Project Management
Programming Languages
1 2 (22.22%) Java
2 1 (11.11%) VBScript
2 1 (11.11%) PowerShell
Qualifications
1 2 (22.22%) MCSE
1 2 (22.22%) Microsoft Certification
2 1 (11.11%) VMware Certified Professional (VCP)
2 1 (11.11%) MCITP
2 1 (11.11%) SC Cleared
2 1 (11.11%) DV Cleared
2 1 (11.11%) Security Cleared
2 1 (11.11%) MCP
System Software
1 2 (22.22%) Active Directory
2 1 (11.11%) Terminal Services
2 1 (11.11%) VMware ESX
2 1 (11.11%) Microsoft Virtual Server
2 1 (11.11%) Citrix Presentation Server
2 1 (11.11%) VMware Infrastructure
2 1 (11.11%) XenApp
Systems Management
1 1 (11.11%) ARCserve
1 1 (11.11%) Norton AntiVirus
1 1 (11.11%) NetBackup
1 1 (11.11%) Backup Exec
1 1 (11.11%) SCCM
1 1 (11.11%) SCOM
Vendors
1 2 (22.22%) Citrix
1 2 (22.22%) JBoss
1 2 (22.22%) Microsoft
1 2 (22.22%) Kofax
2 1 (11.11%) VMware
2 1 (11.11%) HP
2 1 (11.11%) Symantec
2 1 (11.11%) Remedy
2 1 (11.11%) McAfee
2 1 (11.11%) Sophos
2 1 (11.11%) SAP