The table below looks at the prevalence of the term IVR in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited IVR over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Interactive Voice Response (IVR)
Rank 225 207 208
Rank change year-on-year
-18 +1
Permanent jobs citing IVR 10 7 10
As % of all permanent IT jobs located in the South West 0.16% 0.14% 0.18%
As % of the Miscellaneous category 0.60% 0.45% 0.64%
Number of salaries quoted 8 7 10
Average salary £33,750 £85,000 £41,500
Average salary % change year-on-year
-60.29% +104.81%
90% offered a salary of more than £29,250 £51,200 £37,000
10% offered a salary of more than £52,250 £85,000 £47,500
UK excluding London average salary £45,000 £45,000 £41,500
% change year-on-year
- +8.43%
IVR
England

The following table is for comparison with the above and provides statistics for the entire Miscellaneous category in permanent jobs advertised in the South West region.

Miscellaneous Category
South West
Permanent IT job ads with a match in the
Miscellaneous category
1656 1548 1569
As % of all permanent IT jobs located in the South West 27.18% 30.57% 27.76%
Number of salaries quoted 1320 1288 1341
Average salary £37,500 £35,000 £36,000
Average salary % change year-on-year
+7.14% -2.77%
90% offered a salary of more than £25,000 £24,000 £25,000
10% offered a salary of more than £57,000 £55,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

IVR
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing IVR across the South West region as a proportion of the total demand within the Miscellaneous category.

IVR Jobs Demand Trend in the South West

IVR
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IVR across the South West region.

IVR Salary Trend in the South West

IVR
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing IVR across the South West region over the 3 months to 28 August 2014.

IVR Salary Histogram in the South West

IVR
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IVR within the South West region over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -5 5 £30,000 -64.70%
Wiltshire - 4 £47,500 -
IVR
England

IVR
Top 30 Related IT Skills in the South West

For the 6 months to 28 August 2014, IT jobs across the South West region citing IVR also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited IVR.

1 9 (60.00%) VoIP
2 7 (46.67%) PBX
2 7 (46.67%) Windows
2 7 (46.67%) Cisco
2 7 (46.67%) Avaya
2 7 (46.67%) Network Management
3 6 (40.00%) Linux
4 5 (33.33%) H.323
4 5 (33.33%) SQL
4 5 (33.33%) LAN
4 5 (33.33%) Unified Communications
4 5 (33.33%) Asterisk PBX
5 4 (26.67%) Video Conferencing
5 4 (26.67%) Genesys
5 4 (26.67%) Softphone
5 4 (26.67%) Back Office
5 4 (26.67%) Finance
5 4 (26.67%) DPNSS
6 3 (20.00%) SCCP
6 3 (20.00%) Firewall
6 3 (20.00%) Netcool
6 3 (20.00%) CCNA
6 3 (20.00%) CiscoWorks
6 3 (20.00%) SLA
6 3 (20.00%) Cisco Certification
6 3 (20.00%) Verint
6 3 (20.00%) Analytics
6 3 (20.00%) Polycom
6 3 (20.00%) Tandberg
6 3 (20.00%) Demand Forecasting

IVR
Top Related IT Skills in the South West by Category

For the 6 months to 28 August 2014, IT jobs across the South West region citing IVR also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited IVR. Up to 20 skills are shown per category.

Application Platforms
1 2 (13.33%) CMS
2 1 (6.67%) MS Exchange
Applications
1 1 (6.67%) MS Excel
Communications & Networking
1 9 (60.00%) VoIP
2 7 (46.67%) PBX
3 5 (33.33%) H.323
3 5 (33.33%) LAN
3 5 (33.33%) Unified Communications
3 5 (33.33%) Asterisk PBX
4 4 (26.67%) Softphone
4 4 (26.67%) DPNSS
5 3 (20.00%) SCCP
5 3 (20.00%) Firewall
6 2 (13.33%) Network Security
6 2 (13.33%) HSRP
6 2 (13.33%) SMLT
6 2 (13.33%) MPLS
6 2 (13.33%) OSPF
6 2 (13.33%) BGP
6 2 (13.33%) DHCP
6 2 (13.33%) RIP
6 2 (13.33%) VPN
6 2 (13.33%) DNS
Database & Business Intelligence
1 1 (6.67%) SQL Server
1 1 (6.67%) SQL Server 2005
General
1 4 (26.67%) Back Office
1 4 (26.67%) Finance
2 1 (6.67%) Marketing
Job Titles
1 6 (40.00%) Support Engineer
2 5 (33.33%) Technical Support
2 5 (33.33%) Technical Support Engineer
2 5 (33.33%) Technical Engineer
2 5 (33.33%) Senior Technical Engineer
2 5 (33.33%) Senior Technical Support
2 5 (33.33%) Senior Support Engineer
2 5 (33.33%) Senior Technical Support Engineer
3 4 (26.67%) Senior Support Consultant
3 4 (26.67%) Applications Support Consultant
3 4 (26.67%) Senior Technical Consultant
3 4 (26.67%) Technical Support Consultant
3 4 (26.67%) Technical Consultant
3 4 (26.67%) Support Consultant
3 4 (26.67%) Applications Support
3 4 (26.67%) Applications Consultant
3 4 (26.67%) Senior Consultant
3 4 (26.67%) Consultant
4 2 (13.33%) Voice Analyst
4 2 (13.33%) Voice Engineer
Libraries, Frameworks & Software Standards
1 1 (6.67%) .NET
1 1 (6.67%) Ajax
1 1 (6.67%) Silverlight
Miscellaneous
1 4 (26.67%) Video Conferencing
2 2 (13.33%) Enterprise Software
3 1 (6.67%) Management Information System
3 1 (6.67%) CMDB
Operating Systems
1 7 (46.67%) Windows
2 6 (40.00%) Linux
3 1 (6.67%) Windows XP
3 1 (6.67%) Windows 7
3 1 (6.67%) Windows Server 2008
3 1 (6.67%) Red Hat Enterprise Linux
3 1 (6.67%) Windows Server 2012
Processes & Methodologies
1 7 (46.67%) Network Management
2 3 (20.00%) Analytics
2 3 (20.00%) Demand Forecasting
3 2 (13.33%) Problem Management
3 2 (13.33%) Time Management
3 2 (13.33%) Technical Architecture
3 2 (13.33%) WFM
3 2 (13.33%) Stakeholder Management
4 1 (6.67%) Service Management
4 1 (6.67%) ITIL
4 1 (6.67%) Configuration Management
4 1 (6.67%) ITIL V3
4 1 (6.67%) Business Analysis
4 1 (6.67%) Incident Management
Programming Languages
1 5 (33.33%) SQL
2 1 (6.67%) PowerShell
Qualifications
1 3 (20.00%) CCNA
1 3 (20.00%) Cisco Certification
2 2 (13.33%) SC Cleared
2 2 (13.33%) Security Cleared
3 1 (6.67%) CCNP
Quality Assurance & Compliance
1 3 (20.00%) SLA
System Software
1 1 (6.67%) Active Directory
Systems Management
1 3 (20.00%) Netcool
1 3 (20.00%) CiscoWorks
Vendors
1 7 (46.67%) Cisco
1 7 (46.67%) Avaya
2 4 (26.67%) Genesys
3 3 (20.00%) Verint
3 3 (20.00%) Polycom
3 3 (20.00%) Tandberg
4 2 (13.33%) Nortel
4 2 (13.33%) Microsoft
4 2 (13.33%) Nokia
4 2 (13.33%) Juniper
4 2 (13.33%) CheckPoint
5 1 (6.67%) VMware
5 1 (6.67%) Red Hat
Cheltenham
Capita - ITIN
Salary: £40000.00 - £60000.00 per annum + bnfits
Posted: 2 days ago