The first table below looks at the prevalence of the term IVR in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited IVR over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all terms in our Miscellaneous category for the England region.

Location
3 months to
19 Jun 2013
Same period 2012 Same period 2011
Interactive Voice Response (IVR)
Rank 728 739 717
Rank change year-on-year
+11 -22
Permanent jobs citing IVR 116 130 146
As % of all permanent IT jobs located in England 0.114% 0.115% 0.120%
As % of the Miscellaneous category 0.334% 0.339% 0.344%
Number of salaries quoted 90 97 131
Average salary £42,500 £45,000 £42,000
Average salary % change year-on-year
-5.55% +7.14%
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £60,000 £57,500 £65,000
UK excluding London average salary £40,000 £45,000 £40,000
% change year-on-year
-11.11% +12.50%
All of the Miscellaneous Category
England
Permanent IT job ads with a match in the
Miscellaneous category
34680 38321 42402
As % of all permanent IT jobs located in England 34.06% 33.81% 34.90%
Number of salaries quoted 28677 32549 35713
Average salary £45,000 £45,000 £47,500
Average salary % change year-on-year
- -5.26%
90% offered a salary of more than £28,000 £28,500 £28,000
10% offered a salary of more than £75,000 £82,500 £75,000
UK excluding London average salary £40,000 £40,000 £37,500
% change year-on-year
- +6.66%
IVR
UK

IVR
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing IVR across the England region as a proportion of the total demand within the Miscellaneous category.

England IVR Jobs Demand Trend

IVR
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IVR across the England region.

England IVR Salary Trend

IVR
Salary Histogram

This chart provides a salary histogram for IT jobs citing IVR across the England region over the 3 months to 19 June 2013.

England IVR Salary Histogram

IVR
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IVR within the England region over the 3 months to 19 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
South East +39 44 £41,500 -7.77% 6
London +29 25 £58,750 +17.50% 5
North West -8 13 £37,000 -26.00% 1
East Midlands - 13 £39,750 -
East of England -2 12 £40,000 +17.64% 1
West Midlands -12 6 £35,000 +66.66%
Yorkshire +2 2 £60,000 +100.00% 1
South West -8 2 £42,500 +6.25%
IVR
UK

IVR
Top 30 Related IT Skills

For the 6 months to 19 June 2013, IT jobs across the England region citing IVR also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited IVR.

1 107 (44.03%) Avaya
2 85 (34.98%) Cisco
3 83 (34.16%) Telecoms
4 77 (31.69%) Finance
5 58 (23.87%) CTI
6 54 (22.22%) Microsoft
7 52 (21.40%) VoIP
8 51 (20.99%) WFM
9 38 (15.64%) LAN
10 36 (14.81%) Windows
11 35 (14.40%) ITIL
11 35 (14.40%) Degree
12 33 (13.58%) IP Telephony
13 32 (13.17%) MS Excel
14 31 (12.76%) SQL
15 30 (12.35%) PBX
15 30 (12.35%) Firewall
16 29 (11.93%) WAN
17 28 (11.52%) Genesys
18 27 (11.11%) Nortel
18 27 (11.11%) CMS
19 26 (10.70%) Linux
19 26 (10.70%) Security Cleared
20 25 (10.29%) SLA
21 24 (9.877%) Workflow
22 23 (9.465%) TCP/IP
22 23 (9.465%) Verint
23 21 (8.642%) SC Cleared
23 21 (8.642%) Cisco Certification
23 21 (8.642%) SQL Server

IVR
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT jobs across the England region citing IVR also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited IVR. Up to 20 skills are shown per category.

Application Development
1 20 (8.230%) Web Services
2 15 (6.173%) .NET
3 13 (5.350%) HTML
3 13 (5.350%) XML
4 11 (4.527%) Flash
4 11 (4.527%) VXML
5 8 (3.292%) CSS
5 8 (3.292%) SOAP
5 8 (3.292%) Middleware
6 6 (2.469%) jQuery
6 6 (2.469%) ASP.NET
7 5 (2.058%) J2EE
7 5 (2.058%) FreeSWITCH
8 4 (1.646%) HTML5
8 4 (1.646%) J2ME
8 4 (1.646%) DCOM
8 4 (1.646%) JDBC
9 3 (1.235%) JSP
9 3 (1.235%) XSLT
9 3 (1.235%) WinForms
Application Platforms
1 27 (11.11%) CMS
2 12 (4.938%) IIS
3 7 (2.881%) SharePoint
3 7 (2.881%) Lync
4 5 (2.058%) Apache
5 3 (1.235%) Blackberry Enterprise Server
6 2 (0.823%) Exchange Server 2010
6 2 (0.823%) SharePoint 2010
6 2 (0.823%) MS Exchange
7 1 (0.412%) Drupal
7 1 (0.412%) EPiServer CMS
Applications
1 32 (13.17%) MS Excel
2 20 (8.230%) MS Office
3 16 (6.584%) MS PowerPoint
4 13 (5.350%) MS Visio
5 12 (4.938%) MS Project
Business Applications
1 4 (1.646%) Nortel Periphonics
1 4 (1.646%) SAP CRM
2 3 (1.235%) Oracle Applications
Communications & Networking
1 58 (23.87%) CTI
2 52 (21.40%) VoIP
3 38 (15.64%) LAN
4 33 (13.58%) IP Telephony
5 30 (12.35%) PBX
5 30 (12.35%) Firewall
6 29 (11.93%) WAN
7 23 (9.465%) TCP/IP
8 20 (8.230%) Internet
9 19 (7.819%) ISDN
10 17 (6.996%) Unified Communications
11 16 (6.584%) Cisco ASA
11 16 (6.584%) DNS
12 14 (5.761%) Cisco IPT
12 14 (5.761%) DHCP
13 13 (5.350%) DPNSS
13 13 (5.350%) Q.931
13 13 (5.350%) QSIG
14 12 (4.938%) OSPF
15 11 (4.527%) VPN
Database & Business Intelligence
1 21 (8.642%) SQL Server
2 9 (3.704%) MySQL
3 6 (2.469%) SQL Server Reporting Services
4 4 (1.646%) SQL Server 2008
4 4 (1.646%) SQL Server Analysis Services
4 4 (1.646%) SQL Server Integration Services
4 4 (1.646%) Data Warehouse
5 3 (1.235%) RDBMS
5 3 (1.235%) GIS
5 3 (1.235%) Oracle 11g
6 2 (0.823%) Crystal Reports
6 2 (0.823%) DB2
7 1 (0.412%) SQL Server 2000
7 1 (0.412%) OLTP
7 1 (0.412%) OLAP
7 1 (0.412%) MS Access
7 1 (0.412%) SQL Server 2005
Development Applications
1 2 (0.823%) Subversion
1 2 (0.823%) Visual Studio
2 1 (0.412%) Eclipse
General
1 83 (34.16%) Telecoms
2 77 (31.69%) Finance
3 14 (5.761%) Retail
4 12 (4.938%) Back Office
5 9 (3.704%) Banking
5 9 (3.704%) Marketing
6 3 (1.235%) Billing
6 3 (1.235%) Front Office
6 3 (1.235%) Legal
7 1 (0.412%) Multimedia
7 1 (0.412%) Advertising
7 1 (0.412%) Law
Job Titles
1 37 (15.23%) Analyst
2 23 (9.465%) Solutions Architect
2 23 (9.465%) Architect
2 23 (9.465%) Avaya Engineer
3 18 (7.407%) Developer
4 17 (6.996%) Telecoms Engineer
5 13 (5.350%) Voice Engineer
6 12 (4.938%) Tester
6 12 (4.938%) Software Tester
6 12 (4.938%) Technical Specialist
7 11 (4.527%) Telephony Engineer
7 11 (4.527%) Consultant
8 10 (4.115%) Escalation Manager
9 9 (3.704%) Test Analyst
10 8 (3.292%) Software Test Analyst
10 8 (3.292%) Manual Test Analyst
10 8 (3.292%) Senior Telecoms Engineer
10 8 (3.292%) Graduate Software Tester
10 8 (3.292%) Testing Analyst
10 8 (3.292%) Graduate
Miscellaneous
1 18 (7.407%) Video Conferencing
2 15 (6.173%) Computer Science
2 15 (6.173%) SaaS
3 11 (4.527%) Management Information System
4 10 (4.115%) Speech Recognition
5 6 (2.469%) Online Banking
5 6 (2.469%) Enterprise Software
6 5 (2.058%) Clustering
6 5 (2.058%) SecurID
7 4 (1.646%) Blackberry
8 3 (1.235%) Smartcard
8 3 (1.235%) Thin Client
8 3 (1.235%) PKI
8 3 (1.235%) Fat Client
9 2 (0.823%) Open Source
9 2 (0.823%) Derivative
10 1 (0.412%) Mainframe
10 1 (0.412%) IPTV
10 1 (0.412%) iPhone
10 1 (0.412%) Data Integration
Operating Systems
1 36 (14.81%) Windows
2 26 (10.70%) Linux
3 17 (6.996%) Windows Server 2003
4 13 (5.350%) Windows Server 2008
5 12 (4.938%) Windows XP
6 9 (3.704%) UNIX
6 9 (3.704%) SUSE
7 4 (1.646%) Red Hat Enterprise Linux
7 4 (1.646%) Android
7 4 (1.646%) Windows Vista
7 4 (1.646%) Debian
8 3 (1.235%) Apple iOS
Processes & Methodologies
1 51 (20.99%) WFM
2 35 (14.40%) ITIL
3 24 (9.877%) Workflow
4 16 (6.584%) Test Management
5 15 (6.173%) Service Delivery
6 14 (5.761%) Service Management
7 13 (5.350%) Agile Software Development
7 13 (5.350%) Quality Management
7 13 (5.350%) Incident Management
8 12 (4.938%) Software Engineering
8 12 (4.938%) Validation
9 11 (4.527%) BCP
9 11 (4.527%) Migration
9 11 (4.527%) Test Strategy
10 9 (3.704%) CRM
10 9 (3.704%) Project Management
10 9 (3.704%) Manual Testing
11 8 (3.292%) Web Testing
12 7 (2.881%) Enterprise Architecture
12 7 (2.881%) Problem Management
Programming Languages
1 31 (12.76%) SQL
2 13 (5.350%) C#
3 11 (4.527%) PHP
4 9 (3.704%) JavaScript
4 9 (3.704%) C++
5 8 (3.292%) C
5 8 (3.292%) Java
6 4 (1.646%) VBA
6 4 (1.646%) T-SQL
6 4 (1.646%) Delphi
7 3 (1.235%) Perl
7 3 (1.235%) PL/SQL
8 1 (0.412%) PHP5
Qualifications
1 35 (14.40%) Degree
2 26 (10.70%) Security Cleared
3 21 (8.642%) SC Cleared
3 21 (8.642%) Cisco Certification
4 15 (6.173%) CCNA
5 11 (4.527%) ITIL Certification
6 10 (4.115%) CCVP
7 9 (3.704%) CCNP
7 9 (3.704%) Microsoft Certification
7 9 (3.704%) MCSE
8 7 (2.881%) Avaya Certification
9 5 (2.058%) PhD
9 5 (2.058%) CITP
9 5 (2.058%) BC Cleared
10 4 (1.646%) CISA
10 4 (1.646%) CISM
10 4 (1.646%) MCSA
10 4 (1.646%) CISSP
11 2 (0.823%) DV Cleared
11 2 (0.823%) MCITP
Quality Assurance & Compliance
1 25 (10.29%) SLA
2 18 (7.407%) PCI DSS
3 15 (6.173%) QA
4 4 (1.646%) BS25999
4 4 (1.646%) ISO/IEC 27001
4 4 (1.646%) BS7799
5 1 (0.412%) GCP
5 1 (0.412%) COBIT
System Software
1 15 (6.173%) Active Directory
2 11 (4.527%) vSphere
3 5 (2.058%) Kamailio
3 5 (2.058%) VMware Infrastructure
3 5 (2.058%) Hyper-V
4 3 (1.235%) Oracle RAC
5 2 (0.823%) VMware ESXi
5 2 (0.823%) XenApp
5 2 (0.823%) XenDesktop
5 2 (0.823%) VMware ESX
Systems Management
1 20 (8.230%) Cisco IPCC
2 19 (7.819%) Cisco UCCE
2 19 (7.819%) Cisco CUCM
3 7 (2.881%) SCCM
3 7 (2.881%) SCOM
4 3 (1.235%) Data Guard
5 2 (0.823%) McAfee ePO
6 1 (0.412%) Systems Management Server (SMS)
6 1 (0.412%) Cisco UCCX
Vendors
1 107 (44.03%) Avaya
2 85 (34.98%) Cisco
3 54 (22.22%) Microsoft
4 28 (11.52%) Genesys
5 27 (11.11%) Nortel
6 23 (9.465%) Verint
7 17 (6.996%) CA
8 14 (5.761%) Polycom
8 14 (5.761%) Oracle
8 14 (5.761%) Citrix
9 13 (5.350%) VMware
10 11 (4.527%) Fujitsu
11 10 (4.115%) CheckPoint
12 6 (2.469%) Chordiant
12 6 (2.469%) Business Objects
12 6 (2.469%) Juniper
12 6 (2.469%) NetIQ
13 5 (2.058%) Salesforce.com
13 5 (2.058%) Sun
14 4 (1.646%) Mitel
Milton Keynes, Buckinghamshire
Key Skills Working knowledge of: *In depth knowledge of Avaya Call Manager, CMS, Messaging, ASA and other peripherals. *Network technologies: Avaya, Cisco, MS servers *Experience of working in...
Jam Recruitment Ltd
Salary: £44000 - £50000 per annum
Posted: 18 June 2013
Milton Keynes, Buckinghamshire
Key Skills Working knowledge of: *In depth knowledge of Avaya Call Manager, CMS, Messaging, ASA and other peripherals. *Network technologies: Avaya, Cisco, MS servers *Experience of working in...
Jam Recruitment Ltd
Salary: £28000 - £34000 per annum
Posted: 18 June 2013
Surrey, South East
Contact Centre and Telephony Engineer - GLOBAL .COM!!! Surrey - £50-60K DOEA fantastic opportunity has arisen for a Contact Centre and Telephony Engineer to join one of the UK'...
NFP Group Ltd
Salary: £50000 - £60000 per annum + Excellent Benefits
Posted: 21 May 2013
Hemel Hempstead, Hertfordshire
Technical management of Eckohs telephony estate consisting of Avaya/ Holly/ vxml/ voip/ audiocodes components... In-depth knowledge of VoIP and TDM protocols including H.323, SIP and ISDN.....
Eckoh UK Ltd
Salary: From £35,000 to £40,000 per annum plus excellent benefits
Posted: 18 June 2013
City of London
Experience in design, build and implementation of SIP based VOIP solutions including UCCE, CUCM, CVP and Unity Connection... Specific knowledge of VOIP, Cisco Unified Comms Manager, Unified Contact...
WorldPay
Salary: Competitive + Bens
Posted: 3 June 2013
Leeds, Yorkshire
Energize Recruitment Solutions Ltd
Salary: £25000 - £40000 per annum + Benefits
Posted: 10 June 2013
Reading, Berkshire
Connectus
Posted: 14 June 2013
Reading, Berkshire, United Kingdom
Verizon
Salary: Excellent Salary, Bonus & Benefits
Posted: 31 May 2013
London
Church International
Salary: Competitive Salary
Posted: 11 June 2013
Central London, South East, United Kingdom
Atlas Interactive Management
Salary: Competitive
Posted: 4 June 2013
Central London, South East, United Kingdom
Atlas Interactive Management
Salary: Competitive
Posted: 4 June 2013
Staines, South East
Hays Specialist Recruitment
Salary: £80000.00 - £95000.00 per annum + Excellent
Posted: 23 May 2013
Central London, South East, United Kingdom
Atlas Interactive Management
Salary: Competitive
Posted: 4 June 2013
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