The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the Southampton region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Third Line Support
Rank 82 79 65
Rank change year-on-year
-3 -14
Permanent jobs requiring a 3rd Line Support 4 12 27
As % of all permanent IT jobs located in Southampton 0.47% 1.36% 3.12%
As % of the Job Titles category 0.49% 1.39% 3.21%
Number of salaries quoted 4 12 27
Average salary £27,875 £37,750 £37,500
Average salary % change year-on-year
-26.15% +0.66%
90% offered a salary of more than £25,750 £35,250 £26,900
10% offered a salary of more than £30,000 £40,000 £38,500
UK excluding London average salary £34,350 £32,500 £35,000
% change year-on-year
+5.69% -7.14%
3rd Line Support
Hampshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Southampton region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Southampton
Permanent IT job ads with a match in the
Job Titles category
815 863 841
As % of all permanent IT jobs located in Southampton 95.10% 97.62% 97.11%
Number of salaries quoted 723 823 793
Average salary £35,000 £35,000 £37,500
Average salary % change year-on-year
- -6.66%
90% offered a salary of more than £21,500 £21,750 £25,000
10% offered a salary of more than £52,500 £55,000 £50,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

3rd Line Support
Jobs Demand Trend in Southampton

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the Southampton region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in Southampton

3rd Line Support
Salary Trend in Southampton

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the Southampton region.

3rd Line Support Salary Trend in Southampton

3rd Line Support
Top 30 Related IT Skills in Southampton

For the 6 months to 29 August 2014, IT jobs across the Southampton region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 11 (91.67%) Microsoft
2 9 (75.00%) Windows
2 9 (75.00%) MS Exchange
2 9 (75.00%) Windows Server 2003
3 8 (66.67%) MS Excel
4 7 (58.33%) Windows Server 2012
4 7 (58.33%) Citrix
4 7 (58.33%) VMware
4 7 (58.33%) Active Directory
5 6 (50.00%) SLA
5 6 (50.00%) Cisco
5 6 (50.00%) ITIL
5 6 (50.00%) Exchange Server 2007
6 5 (41.67%) Firewall
6 5 (41.67%) Windows Server 2008
6 5 (41.67%) Exchange Server 2010
6 5 (41.67%) TCP/IP
7 4 (33.33%) Windows 8
7 4 (33.33%) Windows 7
8 3 (25.00%) Hyper-V
8 3 (25.00%) VLAN
8 3 (25.00%) Exchange Server 2013
8 3 (25.00%) Microsoft Certification
8 3 (25.00%) SAN
8 3 (25.00%) LAN
8 3 (25.00%) WAN
8 3 (25.00%) MCSA
9 2 (16.67%) SQL
9 2 (16.67%) MS Office
9 2 (16.67%) VPN

3rd Line Support
Top Related IT Skills in Southampton by Category

For the 6 months to 29 August 2014, IT jobs across the Southampton region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (75.00%) MS Exchange
2 6 (50.00%) Exchange Server 2007
3 5 (41.67%) Exchange Server 2010
4 3 (25.00%) Exchange Server 2013
5 2 (16.67%) Exchange Server 2003
Applications
1 8 (66.67%) MS Excel
2 2 (16.67%) MS Office
Cloud Services
1 1 (8.33%) SaaS
Communications & Networking
1 5 (41.67%) TCP/IP
1 5 (41.67%) Firewall
2 3 (25.00%) VLAN
2 3 (25.00%) SAN
2 3 (25.00%) LAN
2 3 (25.00%) WAN
3 2 (16.67%) VPN
General
1 2 (16.67%) Electronics
Miscellaneous
1 1 (8.33%) Thin Client
1 1 (8.33%) Computer Science
1 1 (8.33%) Fat Client
Operating Systems
1 9 (75.00%) Windows
1 9 (75.00%) Windows Server 2003
2 7 (58.33%) Windows Server 2012
3 5 (41.67%) Windows Server 2008
4 4 (33.33%) Windows 7
4 4 (33.33%) Windows 8
5 2 (16.67%) Windows 2000 Server
Processes & Methodologies
1 6 (50.00%) ITIL
2 2 (16.67%) ITSM
2 2 (16.67%) Service Management
2 2 (16.67%) Service Delivery
2 2 (16.67%) Change Management
3 1 (8.33%) Regression Testing
3 1 (8.33%) Agile Software Development
3 1 (8.33%) Waterfall
3 1 (8.33%) PRINCE2
Programming Languages
1 2 (16.67%) SQL
Qualifications
1 3 (25.00%) Microsoft Certification
1 3 (25.00%) MCSA
2 2 (16.67%) CCNA
2 2 (16.67%) Cisco Certification
2 2 (16.67%) ITIL Foundation Certificate
3 1 (8.33%) VMware Certified Professional (VCP)
3 1 (8.33%) MCITP
3 1 (8.33%) Degree
Quality Assurance & Compliance
1 6 (50.00%) SLA
System Software
1 7 (58.33%) Active Directory
2 3 (25.00%) Hyper-V
3 1 (8.33%) VMware Infrastructure
Vendors
1 11 (91.67%) Microsoft
2 7 (58.33%) Citrix
2 7 (58.33%) VMware
3 6 (50.00%) Cisco
4 2 (16.67%) ProCurve
4 2 (16.67%) HP