The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Southampton region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 31 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Oct 2014
Same period 2013 Same period 2012
Technical Support
Rank 71 83 81
Rank change year-on-year
+12 -2
Permanent jobs requiring a Technical Support 6 7 7
As % of all permanent IT jobs located in Southampton 0.79% 0.88% 0.83%
As % of the Job Titles category 0.81% 0.91% 0.86%
Number of salaries quoted 6 5 7
Average salary £32,500 £30,500 £42,500
Average salary % change year-on-year
+6.55% -28.23%
UK excluding London average salary £30,000 £31,000 £29,000
% change year-on-year
-3.22% +6.89%
Technical Support
Hampshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Southampton region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Southampton
Permanent IT job ads with a match in the
Job Titles category
738 770 818
As % of all permanent IT jobs located in Southampton 96.60% 97.35% 96.46%
Number of salaries quoted 653 726 755
Average salary £38,500 £35,000 £37,500
Average salary % change year-on-year
+10.00% -6.66%
90% offered a salary of more than £22,000 £22,500 £27,000
10% offered a salary of more than £55,000 £52,500 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in Southampton

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Southampton region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Southampton

Technical Support
Salary Trend in Southampton

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Southampton region.

Technical Support Salary Trend in Southampton

Technical Support
Top 30 Related IT Skills in Southampton

For the 6 months to 31 October 2014, IT jobs across the Southampton region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 5 (45.45%) ITIL
2 4 (36.36%) Microsoft
3 3 (27.27%) Electronics
3 3 (27.27%) Software Engineering
3 3 (27.27%) CCNA
3 3 (27.27%) TCP/IP
3 3 (27.27%) SLA
3 3 (27.27%) Cisco Certification
3 3 (27.27%) SQL
3 3 (27.27%) Windows
4 2 (18.18%) MS Office
4 2 (18.18%) MCSA
4 2 (18.18%) MS Excel
4 2 (18.18%) MS Exchange
4 2 (18.18%) Microsoft Certification
4 2 (18.18%) Windows Server 2003
4 2 (18.18%) Cisco
4 2 (18.18%) VPN
4 2 (18.18%) HP
4 2 (18.18%) Exchange Server 2003
4 2 (18.18%) French Language
4 2 (18.18%) ProCurve
4 2 (18.18%) Windows Server 2008
4 2 (18.18%) Windows 2000 Server
4 2 (18.18%) Service Management
4 2 (18.18%) Service Delivery
4 2 (18.18%) Change Management
4 2 (18.18%) Firewall
4 2 (18.18%) ITSM
4 2 (18.18%) VMware

Technical Support
Top Related IT Skills in Southampton by Category

For the 6 months to 31 October 2014, IT jobs across the Southampton region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (18.18%) MS Exchange
1 2 (18.18%) Exchange Server 2003
1 2 (18.18%) Exchange Server 2007
1 2 (18.18%) Exchange Server 2010
2 1 (9.09%) Apache
2 1 (9.09%) nginx
Applications
1 2 (18.18%) MS Office
1 2 (18.18%) MS Excel
Communications & Networking
1 3 (27.27%) TCP/IP
2 2 (18.18%) VPN
2 2 (18.18%) Firewall
3 1 (9.09%) Wireless
3 1 (9.09%) SSH
3 1 (9.09%) SMTP
3 1 (9.09%) FTP
3 1 (9.09%) DNS
3 1 (9.09%) Telnet
Database & Business Intelligence
1 1 (9.09%) MySQL
1 1 (9.09%) Oracle Reports
Development Applications
1 1 (9.09%) Oracle Forms
1 1 (9.09%) Oracle APEX
General
1 3 (27.27%) Electronics
2 2 (18.18%) French Language
3 1 (9.09%) Japanese Language
Operating Systems
1 3 (27.27%) Windows
2 2 (18.18%) Windows Server 2003
2 2 (18.18%) Windows Server 2008
2 2 (18.18%) Windows 2000 Server
3 1 (9.09%) Windows 7
3 1 (9.09%) Linux
3 1 (9.09%) Windows XP
3 1 (9.09%) UNIX
Processes & Methodologies
1 5 (45.45%) ITIL
2 3 (27.27%) Software Engineering
3 2 (18.18%) Service Management
3 2 (18.18%) Service Delivery
3 2 (18.18%) Change Management
3 2 (18.18%) ITSM
4 1 (9.09%) Migration
4 1 (9.09%) Load Balancing
4 1 (9.09%) Capacity Planning
Programming Languages
1 3 (27.27%) SQL
2 1 (9.09%) PL/SQL
Qualifications
1 3 (27.27%) CCNA
1 3 (27.27%) Cisco Certification
2 2 (18.18%) Microsoft Certification
2 2 (18.18%) ITIL Foundation Certificate
2 2 (18.18%) MCSA
3 1 (9.09%) HNC
Quality Assurance & Compliance
1 3 (27.27%) SLA
System Software
1 1 (9.09%) Active Directory
1 1 (9.09%) VMware ESX
1 1 (9.09%) VMware Infrastructure
1 1 (9.09%) Postfix
1 1 (9.09%) Sendmail
1 1 (9.09%) VMware ESXi
Vendors
1 4 (36.36%) Microsoft
2 2 (18.18%) HP
2 2 (18.18%) Cisco
2 2 (18.18%) VMware
2 2 (18.18%) ProCurve
3 1 (9.09%) Oracle
3 1 (9.09%) Citrix