The statistics below represent IT jobs advertised across the Stoke-on-Trent region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 20 January 2017 with a comparison to same period over 2 years.

3 months to
20 Jan 2017
Same period 2016 Same period 2015
Second Line Support
Staffordshire / Stoke-on-Trent
Rank 40 39 31
Rank change year-on-year
-1 -8
Permanent jobs requiring a 2nd Line Support 2 1 8
As % of all permanent IT jobs located in Stoke-on-Trent 1.04% 0.49% 4.04%
As % of the Job Titles category 1.05% 0.49% 4.06%
Number of salaries quoted 2 1 8
Median salary £21,250 £22,500 £22,500
Median salary % change year-on-year
-5.55% -
UK excluding London median salary £25,000 £25,375 £25,000
% change year-on-year
-1.47% +1.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Stoke-on-Trent region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Stoke-on-Trent
Permanent IT job ads with a match in the
Job Titles category
190 205 197
As % of all permanent IT jobs located in Stoke-on-Trent 98.96% 99.51% 99.49%
Number of salaries quoted 159 167 174
Median salary £39,000 £37,500 £37,500
Median salary % change year-on-year
+4.00% -
90% offered a salary of more than £22,500 £21,500 £22,000
10% offered a salary of more than £47,500 £57,500 £52,500
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

2nd Line Support
Jobs Demand Trend in Stoke-on-Trent

The demand trend of job ads across the Stoke-on-Trent region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in Stoke-on-Trent

2nd Line Support
Salary Trend in Stoke-on-Trent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Stoke-on-Trent region.

2nd Line Support Salary Trend in Stoke-on-Trent

2nd Line Support Skill Set
Top 30 Related IT Skills in Stoke-on-Trent

For the 6 months to 20 January 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Stoke-on-Trent region featuring 2nd Line Support in the job title.

1 9 (100.00%) Windows
1 9 (100.00%) Microsoft
2 8 (88.89%) Active Directory
2 8 (88.89%) Windows Server
3 7 (77.78%) MS Office
4 5 (55.56%) Windows Phone
4 5 (55.56%) Android
4 5 (55.56%) iPhone
4 5 (55.56%) ITIL
4 5 (55.56%) Citrix
5 3 (33.33%) Windows Server 2008
5 3 (33.33%) Service Management
5 3 (33.33%) DHCP
5 3 (33.33%) DNS
5 3 (33.33%) MS Excel
5 3 (33.33%) MS Exchange
6 2 (22.22%) VPN
6 2 (22.22%) SAN
6 2 (22.22%) VMware
6 2 (22.22%) Exchange Server 2010
6 2 (22.22%) Windows 8
6 2 (22.22%) VMware Infrastructure
7 1 (11.11%) Windows Server 2012
7 1 (11.11%) Change Control
7 1 (11.11%) People Management
7 1 (11.11%) Driving Licence
7 1 (11.11%) VMware ESXi
7 1 (11.11%) VMware ESX
7 1 (11.11%) Windows 7
7 1 (11.11%) Windows Server 2003

2nd Line Support Skill Set
Top Related IT Skills in Stoke-on-Trent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (33.33%) MS Exchange
2 2 (22.22%) Exchange Server 2010
3 1 (11.11%) Exchange Server 2003
3 1 (11.11%) Exchange Server 2007
Applications
1 7 (77.78%) MS Office
2 3 (33.33%) MS Excel
Communications & Networking
1 3 (33.33%) DHCP
1 3 (33.33%) DNS
2 2 (22.22%) SAN
2 2 (22.22%) VPN
3 1 (11.11%) BGP
3 1 (11.11%) EIGRP
3 1 (11.11%) FTP
3 1 (11.11%) LAN
3 1 (11.11%) TCP/IP
3 1 (11.11%) VLAN
3 1 (11.11%) WAN
3 1 (11.11%) Wi-Fi
General
1 1 (11.11%) Manufacturing
Miscellaneous
1 5 (55.56%) iPhone
2 1 (11.11%) Blackberry
2 1 (11.11%) Driving Licence
2 1 (11.11%) Life Science
Operating Systems
1 9 (100.00%) Windows
2 8 (88.89%) Windows Server
3 5 (55.56%) Android
3 5 (55.56%) Windows Phone
4 3 (33.33%) Windows Server 2008
5 2 (22.22%) Windows 8
6 1 (11.11%) Windows 2000
6 1 (11.11%) Windows 7
6 1 (11.11%) Windows Server 2003
6 1 (11.11%) Windows Server 2012
6 1 (11.11%) Windows Vista
6 1 (11.11%) Windows XP
Processes & Methodologies
1 5 (55.56%) ITIL
2 3 (33.33%) Service Management
3 1 (11.11%) Change Control
3 1 (11.11%) People Management
Qualifications
1 1 (11.11%) Microsoft Certification
1 1 (11.11%) Security Cleared
Quality Assurance & Compliance
1 1 (11.11%) SLA
System Software
1 8 (88.89%) Active Directory
2 2 (22.22%) VMware Infrastructure
3 1 (11.11%) VMware ESX
3 1 (11.11%) VMware ESXi
Vendors
1 9 (100.00%) Microsoft
2 5 (55.56%) Citrix
3 2 (22.22%) VMware
4 1 (11.11%) Cisco