The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Stoke-on-Trent region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Second Line Support
Rank 37 38 31
Rank change year-on-year
+1 -7
Permanent jobs requiring a 2nd Line Support 3 4 4
As % of all permanent IT jobs located in Stoke-on-Trent 1.62% 1.57% 2.76%
As % of the Job Titles category 1.64% 1.59% 2.82%
Number of salaries quoted 3 4 4
Average salary £22,000 £22,250 £18,625
Average salary % change year-on-year
-1.12% +19.46%
UK excluding London average salary £25,000 £24,000 £25,000
% change year-on-year
+4.16% -4.00%
2nd Line Support
Staffordshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Stoke-on-Trent region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Stoke-on-Trent
Permanent IT job ads with a match in the
Job Titles category
183 251 142
As % of all permanent IT jobs located in Stoke-on-Trent 98.92% 98.43% 97.93%
Number of salaries quoted 172 195 123
Average salary £35,000 £37,500 £40,000
Average salary % change year-on-year
-6.66% -6.25%
90% offered a salary of more than £22,500 £22,000 £28,000
10% offered a salary of more than £52,500 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Stoke-on-Trent

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Stoke-on-Trent region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Stoke-on-Trent

2nd Line Support
Salary Trend in Stoke-on-Trent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Stoke-on-Trent region.

2nd Line Support Salary Trend in Stoke-on-Trent

2nd Line Support
Top 20 Related IT Skills in Stoke-on-Trent

For the 6 months to 24 April 2015, IT jobs across the Stoke-on-Trent region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 8 (100.00%) Active Directory
1 8 (100.00%) Windows
2 7 (87.50%) LAN
2 7 (87.50%) WAN
2 7 (87.50%) TCP/IP
2 7 (87.50%) Windows 8
3 6 (75.00%) Apple iOS
3 6 (75.00%) DNS
3 6 (75.00%) Windows XP
3 6 (75.00%) Citrix
3 6 (75.00%) Avaya
3 6 (75.00%) Apple
3 6 (75.00%) Blackberry
3 6 (75.00%) Blackberry Enterprise Server
4 2 (25.00%) MS Exchange
4 2 (25.00%) Microsoft
5 1 (12.50%) VMware
5 1 (12.50%) VMware Infrastructure
5 1 (12.50%) UNIX
5 1 (12.50%) Software Licensing

2nd Line Support
Top Related IT Skills in Stoke-on-Trent by Category

For the 6 months to 24 April 2015, IT jobs across the Stoke-on-Trent region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (75.00%) Blackberry Enterprise Server
2 2 (25.00%) MS Exchange
Communications & Networking
1 7 (87.50%) LAN
1 7 (87.50%) WAN
1 7 (87.50%) TCP/IP
2 6 (75.00%) DNS
Miscellaneous
1 6 (75.00%) Blackberry
Operating Systems
1 8 (100.00%) Windows
2 7 (87.50%) Windows 8
3 6 (75.00%) Windows XP
3 6 (75.00%) Apple iOS
4 1 (12.50%) UNIX
Processes & Methodologies
1 1 (12.50%) Software Licensing
System Software
1 8 (100.00%) Active Directory
2 1 (12.50%) VMware Infrastructure
Vendors
1 6 (75.00%) Citrix
1 6 (75.00%) Avaya
1 6 (75.00%) Apple
2 2 (25.00%) Microsoft
3 1 (12.50%) VMware