The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Stoke-on-Trent region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 17 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Stoke-on-Trent region.

Location
3 months to
17 Apr 2014
Same period 2013 Same period 2012
Second Line Support
Rank 40 29 40
Rank change year-on-year
-11 +11
Permanent jobs requiring a 2nd Line Support 4 4 1
As % of all permanent IT jobs located in Stoke-on-Trent 1.64% 2.90% 0.52%
As % of the Job Titles category 1.67% 2.96% 0.54%
Number of salaries quoted 4 4 1
Average salary £22,250 £18,625 £20,000
Average salary % change year-on-year
+19.46% -6.87%
UK excluding London average salary £24,000 £24,500 £24,000
% change year-on-year
-2.04% +2.08%
Job Titles Category
Stoke-on-Trent
Permanent IT job ads with a match in the
Job Titles category
239 135 186
As % of all permanent IT jobs located in Stoke-on-Trent 97.95% 97.83% 96.88%
Number of salaries quoted 187 115 145
Average salary £38,500 £40,000 £40,000
Average salary % change year-on-year
-3.75% -
90% offered a salary of more than £22,500 £28,000 £23,500
10% offered a salary of more than £60,000 £47,500 £55,000
UK excluding London average salary £40,000 £38,500 £38,000
% change year-on-year
+3.89% +1.31%
2nd Line Support
Staffordshire

2nd Line Support
Jobs Demand Trend in Stoke-on-Trent

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Stoke-on-Trent region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Stoke-on-Trent

2nd Line Support
Salary Trend in Stoke-on-Trent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Stoke-on-Trent region.

2nd Line Support Salary Trend in Stoke-on-Trent

2nd Line Support
Top 20 Related IT Skills in Stoke-on-Trent

For the 6 months to 17 April 2014, IT jobs across the Stoke-on-Trent region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 8 (100.00%) Windows
1 8 (100.00%) Active Directory
2 7 (87.50%) Citrix
2 7 (87.50%) Blackberry
3 5 (62.50%) Blackberry Enterprise Server
3 5 (62.50%) MS Excel
3 5 (62.50%) MS Office
4 4 (50.00%) E-Commerce
4 4 (50.00%) Windows XP
5 3 (37.50%) Cisco
5 3 (37.50%) Windows 8
6 2 (25.00%) TCP/IP
7 1 (12.50%) DNS
7 1 (12.50%) Windows 2000
7 1 (12.50%) MS Exchange
7 1 (12.50%) LAN
7 1 (12.50%) WAN
7 1 (12.50%) Microsoft
7 1 (12.50%) Windows Server 2003
7 1 (12.50%) VMware

2nd Line Support
Top Related IT Skills in Stoke-on-Trent by Category

For the 6 months to 17 April 2014, IT jobs across the Stoke-on-Trent region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (62.50%) Blackberry Enterprise Server
2 1 (12.50%) MS Exchange
Applications
1 5 (62.50%) MS Office
1 5 (62.50%) MS Excel
Communications & Networking
1 2 (25.00%) TCP/IP
2 1 (12.50%) DNS
2 1 (12.50%) LAN
2 1 (12.50%) WAN
Miscellaneous
1 7 (87.50%) Blackberry
Operating Systems
1 8 (100.00%) Windows
2 4 (50.00%) Windows XP
3 3 (37.50%) Windows 8
4 1 (12.50%) Windows Server 2003
4 1 (12.50%) Windows 2000
Processes & Methodologies
1 4 (50.00%) E-Commerce
System Software
1 8 (100.00%) Active Directory
Vendors
1 7 (87.50%) Citrix
2 3 (37.50%) Cisco
3 1 (12.50%) Microsoft
3 1 (12.50%) VMware