The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Stoke-on-Trent region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Second Line Support
Rank 41 41 42
Rank change year-on-year
0 +1
Permanent jobs requiring a 2nd Line Support 1 2 2
As % of all permanent IT jobs located in Stoke-on-Trent 0.51% 0.70% 0.76%
As % of the Job Titles category 0.52% 0.72% 0.79%
Number of salaries quoted 1 2 2
Average salary £23,500 £22,500 £23,750
Average salary % change year-on-year
+4.44% -5.26%
UK excluding London average salary £25,000 £24,250 £25,000
% change year-on-year
+3.09% -3.00%
2nd Line Support
Staffordshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Stoke-on-Trent region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Stoke-on-Trent
Permanent IT job ads with a match in the
Job Titles category
193 279 254
As % of all permanent IT jobs located in Stoke-on-Trent 97.47% 97.89% 96.58%
Number of salaries quoted 169 201 216
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £23,500 £22,000 £21,000
10% offered a salary of more than £52,500 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support
Jobs Demand Trend in Stoke-on-Trent

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Stoke-on-Trent region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Stoke-on-Trent

2nd Line Support
Salary Trend in Stoke-on-Trent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Stoke-on-Trent region.

2nd Line Support Salary Trend in Stoke-on-Trent

2nd Line Support
Top 28 Related IT Skills in Stoke-on-Trent

For the 6 months to 28 August 2015, IT jobs across the Stoke-on-Trent region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 3 (100.00%) Windows
1 3 (100.00%) LAN
1 3 (100.00%) WAN
1 3 (100.00%) TCP/IP
1 3 (100.00%) DNS
1 3 (100.00%) Active Directory
1 3 (100.00%) Apple
2 2 (66.67%) Citrix
2 2 (66.67%) Avaya
2 2 (66.67%) Blackberry
2 2 (66.67%) Blackberry Enterprise Server
2 2 (66.67%) Apple iOS
2 2 (66.67%) Windows 8
2 2 (66.67%) Windows XP
3 1 (33.33%) VMware
3 1 (33.33%) Exchange Server 2003
3 1 (33.33%) Exchange Server 2007
3 1 (33.33%) VMware Infrastructure
3 1 (33.33%) Windows Server 2008
3 1 (33.33%) MS Exchange
3 1 (33.33%) Linux
3 1 (33.33%) Microsoft
3 1 (33.33%) DHCP
3 1 (33.33%) Windows Server 2012
3 1 (33.33%) Exchange Server 2013
3 1 (33.33%) Exchange Server 2010
3 1 (33.33%) Hyper-V
3 1 (33.33%) Windows Server 2003

2nd Line Support
Top Related IT Skills in Stoke-on-Trent by Category

For the 6 months to 28 August 2015, IT jobs across the Stoke-on-Trent region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (66.67%) Blackberry Enterprise Server
2 1 (33.33%) Exchange Server 2003
2 1 (33.33%) Exchange Server 2007
2 1 (33.33%) Exchange Server 2010
2 1 (33.33%) Exchange Server 2013
2 1 (33.33%) MS Exchange
Communications & Networking
1 3 (100.00%) LAN
1 3 (100.00%) WAN
1 3 (100.00%) TCP/IP
1 3 (100.00%) DNS
2 1 (33.33%) DHCP
Miscellaneous
1 2 (66.67%) Blackberry
Operating Systems
1 3 (100.00%) Windows
2 2 (66.67%) Windows XP
2 2 (66.67%) Apple iOS
2 2 (66.67%) Windows 8
3 1 (33.33%) Windows Server 2012
3 1 (33.33%) Windows Server 2003
3 1 (33.33%) Windows Server 2008
3 1 (33.33%) Linux
System Software
1 3 (100.00%) Active Directory
2 1 (33.33%) VMware Infrastructure
2 1 (33.33%) Hyper-V
Vendors
1 3 (100.00%) Apple
2 2 (66.67%) Citrix
2 2 (66.67%) Avaya
3 1 (33.33%) VMware
3 1 (33.33%) Microsoft