First Line Help Desk Support Jobs in the UK excluding London

First Line Help Desk Support
UK > UK excluding London

The median First Line Help Desk Support salary in the UK excluding London is £23,750 per year according to job vacancies posted during the 6 months to 23 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 697 761 831
Rank change year-on-year +64 +70 -159
Permanent jobs requiring a First Line Help Desk Support 64 9 20
As % of all permanent jobs advertised in the UK excluding London 0.088% 0.015% 0.027%
As % of the Job Titles category 0.093% 0.017% 0.029%
Number of salaries quoted 64 9 20
10th Percentile £21,000 £20,950 £20,850
25th Percentile £21,813 £22,341 £21,938
Median annual salary (50th Percentile) £23,750 £25,000 £26,156
Median % change year-on-year -5.00% -4.42% +24.23%
75th Percentile £25,000 £26,500 £30,250
90th Percentile £25,775 £27,750 -
UK median annual salary £23,750 £25,000 £26,000
% change year-on-year -5.00% -3.85% +20.93%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 68,862 52,395 69,656
% of permanent jobs with a recognized job title 94.90% 89.16% 95.72%
Number of salaries quoted 48,635 29,827 42,609
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,250 £50,173
Median % change year-on-year -6.10% +6.13% +5.63%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

First Line Help Desk Support
Job Vacancy Trend in the UK excluding London

Job postings that featured First Line Help Desk Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for First Line Help Desk Support in the UK excluding London

First Line Help Desk Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing First Line Help Desk Support in the UK excluding London.

Salary trend for First Line Help Desk Support in the UK excluding London

First Line Help Desk Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing First Line Help Desk Support in the UK excluding London over the 6 months to 23 May 2024.

Salary histogram for First Line Help Desk Support in the UK excluding London

First Line Help Desk Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing First Line Help Desk Support within the UK excluding London region over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +28 20 £24,000 -4.00% 1
North of England +51 13 £21,000 -23.64%
Midlands 0 13 £24,000 +9.49%
South West -5 12 £23,577 -7.54%
West Midlands +16 11 £24,000 +11.63%
North West - 8 £21,000 -
Yorkshire - 5 £21,000 -
Wales - 3 £21,500 -
East Midlands -5 2 £23,500 -6.00%
East of England - 2 £25,000 -
Scotland - 1 £24,500 -
First Line Help Desk Support
UK

First Line Help Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 23 May 2024, First Line Help Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring First Line Help Desk Support in the job title.

1 36 (56.25%) Customer Service
2 28 (43.75%) Microsoft
3 24 (37.50%) Windows
4 23 (35.94%) Microsoft 365
4 23 (35.94%) Microsoft Office
5 21 (32.81%) Active Directory
6 19 (29.69%) Social Skills
7 18 (28.13%) Problem-Solving
7 18 (28.13%) Firewall
8 17 (26.56%) Windows 10
9 15 (23.44%) SLA
9 15 (23.44%) SharePoint
10 12 (18.75%) DHCP
10 12 (18.75%) DNS
10 12 (18.75%) Security Cleared
10 12 (18.75%) WatchGuard
11 9 (14.06%) Gamification
11 9 (14.06%) SQL
12 7 (10.94%) TCP/IP
13 6 (9.38%) LAN
13 6 (9.38%) MPLS
13 6 (9.38%) Billing
13 6 (9.38%) PostgreSQL
13 6 (9.38%) Wireless
13 6 (9.38%) Telecoms
13 6 (9.38%) Finance
13 6 (9.38%) Local Government
13 6 (9.38%) CCTV
13 6 (9.38%) Cyber Essentials
13 6 (9.38%) Cyber Essentials PLUS

First Line Help Desk Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (23.44%) SharePoint
2 3 (4.69%) Microsoft Exchange
Applications
1 23 (35.94%) Microsoft Office
2 2 (3.13%) Microsoft Excel
2 2 (3.13%) Microsoft PowerPoint
3 1 (1.56%) Spreadsheet
Business Applications
1 2 (3.13%) assyst
1 2 (3.13%) Sage 200
1 2 (3.13%) Sage 50
Cloud Services
1 23 (35.94%) Microsoft 365
2 6 (9.38%) Azure
2 6 (9.38%) Entra ID
Communications & Networking
1 18 (28.13%) Firewall
2 12 (18.75%) DHCP
2 12 (18.75%) DNS
3 7 (10.94%) TCP/IP
4 6 (9.38%) LAN
4 6 (9.38%) MPLS
4 6 (9.38%) SD-WAN
4 6 (9.38%) Wireless
5 4 (6.25%) Remote Desktop
6 3 (4.69%) VoIP
7 1 (1.56%) VPN
7 1 (1.56%) Wi-Fi
Database & Business Intelligence
1 6 (9.38%) PostgreSQL
2 2 (3.13%) MS Access
2 2 (3.13%) SQL Server
General
1 19 (29.69%) Social Skills
2 6 (9.38%) Billing
2 6 (9.38%) Finance
2 6 (9.38%) Local Government
2 6 (9.38%) Telecoms
3 5 (7.81%) Retail
4 3 (4.69%) Law
5 1 (1.56%) Inclusion and Diversity
Miscellaneous
1 6 (9.38%) CCTV
1 6 (9.38%) Data Centre
2 3 (4.69%) Driving Licence
2 3 (4.69%) Self-Motivation
3 2 (3.13%) Smartphone
Operating Systems
1 24 (37.50%) Windows
2 17 (26.56%) Windows 10
3 5 (7.81%) Windows Server
4 3 (4.69%) Windows 7
5 2 (3.13%) Android
5 2 (3.13%) Windows Server 2008
5 2 (3.13%) Windows Server 2012
Processes & Methodologies
1 36 (56.25%) Customer Service
2 18 (28.13%) Problem-Solving
3 9 (14.06%) Gamification
4 6 (9.38%) Customer Experience
4 6 (9.38%) Time Management
5 3 (4.69%) B2B
5 3 (4.69%) Email Filtering
5 3 (4.69%) Fintech
5 3 (4.69%) ITIL
5 3 (4.69%) Kalman Filter
5 3 (4.69%) Process Improvement
6 2 (3.13%) Android Development
6 2 (3.13%) CRM
6 2 (3.13%) Project Management
6 2 (3.13%) Service Delivery
7 1 (1.56%) Break/Fix
7 1 (1.56%) Impact Assessments
Programming Languages
1 9 (14.06%) SQL
Qualifications
1 12 (18.75%) Security Cleared
2 3 (4.69%) Degree
3 2 (3.13%) Microsoft Certification
Quality Assurance & Compliance
1 15 (23.44%) SLA
2 6 (9.38%) Cyber Essentials
2 6 (9.38%) Cyber Essentials PLUS
3 3 (4.69%) GDPR
System Software
1 21 (32.81%) Active Directory
2 6 (9.38%) Virtual Machines
3 3 (4.69%) VMware Infrastructure
3 3 (4.69%) VMware Server
3 3 (4.69%) VMware Workstation
4 1 (1.56%) pfSense
Vendors
1 28 (43.75%) Microsoft
2 12 (18.75%) WatchGuard
3 3 (4.69%) CrowdStrike
3 3 (4.69%) Cylance
3 3 (4.69%) VMware
4 2 (3.13%) Apple
4 2 (3.13%) Sage
4 2 (3.13%) ServiceNow
4 2 (3.13%) Xero
5 1 (1.56%) TP-LINK