First Line Help Desk Analyst Jobs

First Line Help Desk Analyst
UK

The median First Line Help Desk Analyst salary in the UK is £24,000 per year according to job vacancies posted during the 6 months to 7 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
7 May 2024
Same period 2023 Same period 2022
Rank 881 987 1218
Rank change year-on-year +106 +231 -329
Permanent jobs requiring a First Line Help Desk Analyst 26 8 17
As % of all permanent jobs advertised in the UK 0.026% 0.008% 0.011%
As % of the Job Titles category 0.028% 0.009% 0.011%
Number of salaries quoted 26 7 11
10th Percentile £20,750 £20,250 £21,750
25th Percentile £21,000 £22,875 £24,906
Median annual salary (50th Percentile) £24,000 £25,000 £26,000
Median % change year-on-year -4.00% -3.85% +18.86%
75th Percentile £25,000 £28,750 £27,000
90th Percentile - £29,250 £28,750
UK excluding London median annual salary £24,000 £25,000 £24,812
% change year-on-year -4.00% +0.76% +14.08%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,191 92,882 151,282
% of permanent jobs with a recognized job title 94.63% 91.46% 96.10%
Number of salaries quoted 66,790 58,425 84,716
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,517
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

First Line Help Desk Analyst
Job Vacancy Trend

Job postings that featured First Line Help Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for First Line Help Desk Analyst in the UK

First Line Help Desk Analyst
Salary Trend

3-month moving average salary quoted in jobs citing First Line Help Desk Analyst.

Salary trend for First Line Help Desk Analyst in the UK

First Line Help Desk Analyst
Top 6 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing First Line Help Desk Analyst within the UK over the 6 months to 7 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +109 26 £24,000 -4.00% 2
UK excluding London +10 26 £24,000 -4.00% 2
South East +37 18 £24,000 -4.00% 1
North of England +50 8 £21,000 -13.40% 1
North West +18 5 £21,000 - 1
Yorkshire - 3 £21,000 -

First Line Help Desk Analyst Skill Set
Top 26 Co-occurring Skills and Capabilities

For the 6 months to 7 May 2024, First Line Help Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring First Line Help Desk Analyst in the job title.

1 20 (76.92%) Active Directory
2 17 (65.38%) Microsoft Office
2 17 (65.38%) Windows
2 17 (65.38%) Microsoft
2 17 (65.38%) Customer Service
3 15 (57.69%) SLA
4 14 (53.85%) Microsoft 365
5 12 (46.15%) WatchGuard
5 12 (46.15%) Security Cleared
5 12 (46.15%) DHCP
5 12 (46.15%) DNS
5 12 (46.15%) SharePoint
5 12 (46.15%) Firewall
5 12 (46.15%) Problem-Solving
5 12 (46.15%) Windows 10
6 9 (34.62%) Gamification
7 5 (19.23%) Social Skills
8 3 (11.54%) Law
8 3 (11.54%) ServiceNow
8 3 (11.54%) assyst
9 2 (7.69%) Degree
9 2 (7.69%) Entra ID
9 2 (7.69%) Azure
9 2 (7.69%) Wi-Fi
9 2 (7.69%) VoIP
9 2 (7.69%) Documentation Skills

First Line Help Desk Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (46.15%) SharePoint
Applications
1 17 (65.38%) Microsoft Office
Business Applications
1 3 (11.54%) assyst
Cloud Services
1 14 (53.85%) Microsoft 365
2 2 (7.69%) Azure
2 2 (7.69%) Entra ID
Communications & Networking
1 12 (46.15%) DHCP
1 12 (46.15%) DNS
1 12 (46.15%) Firewall
2 2 (7.69%) VoIP
2 2 (7.69%) Wi-Fi
General
1 5 (19.23%) Social Skills
2 3 (11.54%) Law
3 2 (7.69%) Documentation Skills
Operating Systems
1 17 (65.38%) Windows
2 12 (46.15%) Windows 10
Processes & Methodologies
1 17 (65.38%) Customer Service
2 12 (46.15%) Problem-Solving
3 9 (34.62%) Gamification
Qualifications
1 12 (46.15%) Security Cleared
2 2 (7.69%) Degree
Quality Assurance & Compliance
1 15 (57.69%) SLA
System Software
1 20 (76.92%) Active Directory
Vendors
1 17 (65.38%) Microsoft
2 12 (46.15%) WatchGuard
3 3 (11.54%) ServiceNow