The table below looks at the statistics for SLA skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited SLA over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Level Agreement (SLA)
Rank 93 112 99
Rank change year-on-year
+19 -13
Permanent jobs citing SLA 3300 2668 3294
As % of all permanent IT jobs located in the UK 2.88% 2.50% 2.84%
As % of the Quality Assurance & Compliance category 27.20% 24.69% 26.98%
Number of salaries quoted 2593 2070 2709
Average salary £35,000 £40,000 £37,500
Average salary % change year-on-year
-12.50% +6.66%
90% offered a salary of more than £22,000 £22,000 £22,500
10% offered a salary of more than £62,500 £62,500 £60,000
UK excluding London average salary £32,500 £36,000 £35,000
% change year-on-year
-9.72% +2.85%

The following table is for comparison with the above and provides statistics for the entire Quality Assurance & Compliance category in permanent jobs advertised across the UK.

Quality Assurance & Compliance Category
UK
Permanent IT job ads with a match in the
Quality Assurance & Compliance category
12134 10806 12210
As % of all permanent IT jobs located in the UK 10.60% 10.13% 10.54%
Number of salaries quoted 9351 8472 10058
Average salary £45,000 £47,500 £45,000
Average salary % change year-on-year
-5.26% +5.55%
90% offered a salary of more than £27,000 £28,000 £27,500
10% offered a salary of more than £70,000 £70,000 £75,000
UK excluding London average salary £40,000 £40,000 £40,300
% change year-on-year
- -0.74%

SLA
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing SLA within the UK as a proportion of the total demand within the Quality Assurance & Compliance category.

SLA Jobs Demand Trend in the UK

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA within the UK.

SLA Salary Trend in the UK

SLA
Salary Histogram

This chart provides a salary histogram for IT jobs citing SLA over the 3 months to 19 September 2014 within the UK.

SLA Salary Histogram in the UK

SLA
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing SLA within the UK over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +20 3073 £36,000 -10.00% 323
London +26 978 £47,000 - 101
South East +22 858 £32,000 -14.66% 85
Berkshire +9 311 £35,000 -6.66% 17
Yorkshire -13 258 £32,500 -7.14% 20
South West -9 225 £30,000 -14.28% 31
East of England -6 219 £40,000 - 28
North West +20 218 £34,000 -3.54% 29
City of London +15 213 £47,000 -8.73% 25
West Yorkshire +13 202 £31,000 -11.42% 10
Hampshire +10 161 £27,500 -24.65% 13
West Midlands -25 151 £27,500 -21.42% 18
Surrey +28 146 £30,000 -12.72% 17
Leeds +7 142 £35,000 +7.69% 8
East Midlands +58 139 £27,000 -26.63% 11
Scotland +8 110 £34,000 -9.33% 17
Buckinghamshire -2 96 £23,000 -39.86% 17
Reading +15 95 £35,000 -20.00% 6
Manchester +13 89 £32,500 -10.95% 13
Bedfordshire +13 87 £42,500 +6.25% 6
Cheshire +31 83 £32,500 +30.00% 8
Bristol +5 69 £32,500 -13.33% 12
Wiltshire -13 64 £25,000 -28.57% 9
Wales +23 63 £30,500 -12.85% 9
Milton Keynes 0 62 £22,288 -36.32% 12
Northamptonshire +17 61 £27,000 -30.85% 4
Hertfordshire +6 61 £40,000 - 12
South Wales +26 56 £31,000 -12.67% 9
Birmingham -19 56 £32,500 -18.75% 9
Cambridgeshire +3 49 £32,500 - 6

SLA
Top 30 Related IT Skills

For the 6 months to 19 September 2014, IT jobs within the UK citing SLA also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA.

1 2607 (41.98%) ITIL
2 2184 (35.17%) Windows
3 1857 (29.90%) Microsoft
4 1348 (21.71%) Finance
5 1283 (20.66%) Service Delivery
6 1247 (20.08%) Active Directory
7 1112 (17.91%) MS Excel
8 1104 (17.78%) SQL
9 988 (15.91%) VMware
10 932 (15.01%) Service Management
11 885 (14.25%) Cisco
12 856 (13.78%) MS Office
13 804 (12.95%) SQL Server
14 739 (11.90%) Linux
15 695 (11.19%) MS Exchange
15 695 (11.19%) Degree
16 656 (10.56%) Change Management
17 651 (10.48%) VMware Infrastructure
18 645 (10.39%) Oracle
19 622 (10.02%) Firewall
19 622 (10.02%) Windows Server 2008
20 619 (9.97%) Analytical Skills
21 614 (9.89%) Citrix
22 602 (9.69%) Windows 7
23 577 (9.29%) Incident Management
24 557 (8.97%) Microsoft Certification
24 557 (8.97%) Telecoms
25 545 (8.78%) Windows Server 2003
26 520 (8.37%) DNS
27 511 (8.23%) Problem Management

SLA
Top Related IT Skills by Category

For the 6 months to 19 September 2014, IT jobs within the UK citing SLA also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA. Up to 20 skills are shown per category.

Application Platforms
1 695 (11.19%) MS Exchange
2 275 (4.43%) Exchange Server 2010
3 264 (4.25%) SharePoint
4 208 (3.35%) IIS
5 191 (3.08%) Exchange Server 2007
6 165 (2.66%) Exchange Server 2003
7 151 (2.43%) Lync
8 130 (2.09%) Apache
9 113 (1.82%) Blackberry Enterprise Server
10 112 (1.80%) Exchange Server 2013
11 89 (1.43%) Tomcat
12 56 (0.90%) SharePoint 2010
13 54 (0.87%) CMS
14 37 (0.60%) WebLogic
15 31 (0.50%) IBM Notes
15 31 (0.50%) Office Communications Server
15 31 (0.50%) SharePoint 2013
16 30 (0.48%) OpenStack
17 29 (0.47%) Oracle Workflow
18 27 (0.43%) WebSphere
Applications
1 1112 (17.91%) MS Excel
2 856 (13.78%) MS Office
3 109 (1.76%) MS PowerPoint
4 61 (0.98%) MS Visio
5 29 (0.47%) MS Project
6 15 (0.24%) InfoPath
6 15 (0.24%) Spreadsheet
7 6 (0.097%) InDesign
8 5 (0.081%) Photoshop
8 5 (0.081%) Acrobat
9 4 (0.064%) FastStats
10 3 (0.048%) PowerPivot
10 3 (0.048%) Maya
10 3 (0.048%) 3ds Max
11 1 (0.016%) S-PLUS
Business Applications
1 117 (1.88%) Oracle EBS
2 97 (1.56%) Oracle EBS R12
3 66 (1.06%) Dynamics CRM
4 61 (0.98%) Oracle General Ledger
5 53 (0.85%) Oracle Financials
6 51 (0.82%) Oracle Applications
6 51 (0.82%) Oracle Payables
7 44 (0.71%) Oracle 11i
8 43 (0.69%) Oracle Receivables
9 38 (0.61%) Oracle Cash Management
10 37 (0.60%) Oracle Assets
11 35 (0.56%) SAP FI
11 35 (0.56%) SAP FI/CO
11 35 (0.56%) SAP CO
12 24 (0.39%) Oracle iProcurement
13 23 (0.37%) Remedy ITSM
13 23 (0.37%) Oracle Subledger Accounting
14 22 (0.35%) Cognos Business Intelligence
15 15 (0.24%) SAP Oil and Gas
15 15 (0.24%) Oracle E-Business Tax
Cloud Services
1 103 (1.66%) Office 365
2 78 (1.26%) SaaS
3 61 (0.98%) Cloud Computing
4 59 (0.95%) Microsoft Azure
5 40 (0.64%) Amazon AWS
6 19 (0.31%) IaaS
7 18 (0.29%) PaaS
8 5 (0.081%) Amazon EC2
9 4 (0.064%) Taleo
9 4 (0.064%) Google Apps
10 2 (0.032%) Heroku
10 2 (0.032%) IBM SmartCloud
11 1 (0.016%) Google Compute Engine
11 1 (0.016%) ElastiCache
11 1 (0.016%) Amazon ElastiCache
11 1 (0.016%) GitHub
Communications & Networking
1 622 (10.02%) Firewall
2 520 (8.37%) DNS
3 509 (8.20%) TCP/IP
4 471 (7.58%) LAN
5 465 (7.49%) WAN
6 418 (6.73%) SAN
7 357 (5.75%) VPN
8 334 (5.38%) DHCP
9 239 (3.85%) Internet
10 223 (3.59%) VoIP
11 222 (3.57%) Wireless
12 154 (2.48%) NAS
13 143 (2.30%) MPLS
14 126 (2.03%) BGP
15 112 (1.80%) SSL
16 106 (1.71%) Cisco ASA
17 103 (1.66%) FTP
18 96 (1.55%) OSPF
19 91 (1.47%) VLAN
20 89 (1.43%) Network Security
Database & Business Intelligence
1 804 (12.95%) SQL Server
2 212 (3.41%) SQL Server 2008
3 160 (2.58%) MySQL
4 152 (2.45%) SQL Server Reporting Services
5 135 (2.17%) SQL Server Integration Services
6 129 (2.08%) Relational Database
7 127 (2.05%) SQL Server 2005
8 117 (1.88%) Oracle Reports
9 85 (1.37%) Oracle Database
10 77 (1.24%) Data Warehouse
11 56 (0.90%) Crystal Reports
12 52 (0.84%) DB2
13 50 (0.81%) Oracle Discoverer
13 50 (0.81%) SQL Server 2012
14 49 (0.79%) SQL Server Analysis Services
15 38 (0.61%) NoSQL
16 36 (0.58%) MongoDB
16 36 (0.58%) Oracle Database 11g
17 32 (0.52%) Oracle Database 10g
18 29 (0.47%) Big Data
Development Applications
1 62 (1.00%) Git (software)
2 58 (0.93%) Team Foundation Server
3 48 (0.77%) Visual Studio
4 46 (0.74%) JIRA
5 41 (0.66%) Oracle Forms
6 38 (0.61%) Subversion
7 27 (0.43%) Maven
8 21 (0.34%) Jenkins
9 19 (0.31%) Oracle APEX
10 15 (0.24%) Toad
11 11 (0.18%) VSS/SourceSafe
12 8 (0.13%) ProC
12 8 (0.13%) YourKit
12 8 (0.13%) JProfiler
13 6 (0.097%) SQL Server Management Studio (SSMS)
14 5 (0.081%) Hudson
14 5 (0.081%) MSI
15 4 (0.064%) JUnit
15 4 (0.064%) NWDI
15 4 (0.064%) TeamCity
General
1 1348 (21.71%) Finance
2 557 (8.97%) Telecoms
3 262 (4.22%) Retail
4 238 (3.83%) Banking
5 196 (3.16%) Legal
6 183 (2.95%) Marketing
7 134 (2.16%) Back Office
8 105 (1.69%) Billing
9 93 (1.50%) Advertising
10 73 (1.18%) Law
11 67 (1.08%) Financial Institution
12 64 (1.03%) French Language
13 55 (0.89%) Manufacturing
14 45 (0.72%) Investment Banking
15 41 (0.66%) German Language
16 39 (0.63%) Front Office
17 32 (0.52%) General Ledger
18 30 (0.48%) Publishing
19 27 (0.43%) Pharmaceutical
20 25 (0.40%) Local Government
Job Titles
1 1526 (24.57%) Analyst
2 690 (11.11%) Support Analyst
3 654 (10.53%) Service Manager
4 517 (8.33%) Support Engineer
5 472 (7.60%) Service Analyst
6 408 (6.57%) Service Desk Analyst
7 379 (6.10%) Applications Support
8 327 (5.27%) Team Leader
9 307 (4.94%) Delivery Manager
10 296 (4.77%) Services Delivery Manager
11 282 (4.54%) 2nd Line Support
12 279 (4.49%) Consultant
13 255 (4.11%) Administrator
14 237 (3.82%) Technical Support
15 204 (3.29%) IT Support
16 188 (3.03%) Developer
17 185 (2.98%) Network Engineer
18 183 (2.95%) Support Manager
19 175 (2.82%) 1st Line Support
20 169 (2.72%) Applications Support Analyst
Libraries, Frameworks & Software Standards
1 285 (4.59%) .NET
2 193 (3.11%) HTML
3 191 (3.08%) XML
4 170 (2.74%) Web Services
5 149 (2.40%) CSS
6 100 (1.61%) ASP.NET
7 91 (1.47%) jQuery
8 67 (1.08%) Middleware
9 41 (0.66%) .NET Framework
10 40 (0.64%) WCF
11 37 (0.60%) J2EE
12 35 (0.56%) Ajax
13 33 (0.53%) COM
14 32 (0.52%) AngularJS
15 31 (0.50%) HTML5
16 29 (0.47%) LAMP
17 27 (0.43%) Twitter Bootstrap
18 22 (0.35%) LINQ
19 20 (0.32%) ASP.NET Web Forms
20 17 (0.27%) Silverlight
Miscellaneous
1 619 (9.97%) Analytical Skills
2 308 (4.96%) Management Information System
3 240 (3.86%) Blackberry
4 165 (2.66%) Computer Science
5 113 (1.82%) Statistics
6 100 (1.61%) Replication
7 96 (1.55%) Clustering
8 84 (1.35%) Open Source
9 82 (1.32%) Video Conferencing
10 77 (1.24%) Firmware
11 76 (1.22%) Enterprise Software
12 73 (1.18%) Mathematics
13 60 (0.97%) CMDB
14 50 (0.81%) Fat Client
14 50 (0.81%) Thin Client
14 50 (0.81%) Client/Server
15 47 (0.76%) iPhone
16 43 (0.69%) User Experience
17 42 (0.68%) CLARiiON
18 35 (0.56%) Enterprise Storage
Operating Systems
1 2184 (35.17%) Windows
2 739 (11.90%) Linux
3 622 (10.02%) Windows Server 2008
4 602 (9.69%) Windows 7
5 545 (8.78%) Windows Server 2003
6 465 (7.49%) UNIX
7 418 (6.73%) Windows XP
8 280 (4.51%) Windows Server 2012
9 201 (3.24%) Windows 8
10 130 (2.09%) Solaris
11 117 (1.88%) Red Hat Enterprise Linux
12 113 (1.82%) Windows Vista
13 76 (1.22%) AIX
14 72 (1.16%) Ubuntu
15 58 (0.93%) CentOS
16 53 (0.85%) Windows 2000 Server
16 53 (0.85%) Android
17 45 (0.72%) Mac OS X
18 36 (0.58%) SUSE
19 35 (0.56%) Windows 2000
Processes & Methodologies
1 2607 (41.98%) ITIL
2 1283 (20.66%) Service Delivery
3 932 (15.01%) Service Management
4 656 (10.56%) Change Management
5 577 (9.29%) Incident Management
6 511 (8.23%) Problem Management
7 493 (7.94%) Project Management
8 353 (5.68%) Mentoring
9 348 (5.60%) Continuous Improvement
10 326 (5.25%) Agile Software Development
11 282 (4.54%) CRM
12 280 (4.51%) Line Management
13 271 (4.36%) Root Cause Analysis
14 256 (4.12%) Disaster Recovery
15 245 (3.95%) ITSM
16 239 (3.85%) PRINCE2
17 232 (3.74%) Business Intelligence
18 220 (3.54%) Stakeholder Management
19 217 (3.49%) Coaching
20 210 (3.38%) Time Management
Programming Languages
1 1104 (17.78%) SQL
2 249 (4.01%) Java
3 217 (3.49%) C#
4 189 (3.04%) JavaScript
5 149 (2.40%) T-SQL
6 125 (2.01%) PowerShell
7 121 (1.95%) PL/SQL
8 114 (1.84%) C
9 105 (1.69%) Python
10 85 (1.37%) Perl
11 80 (1.29%) PHP
11 80 (1.29%) Shell Script
12 67 (1.08%) Bash Shell
12 67 (1.08%) VB
13 45 (0.72%) Ruby
14 42 (0.68%) C++
15 28 (0.45%) ABAP
16 27 (0.43%) VBA
17 15 (0.24%) VB.NET
17 15 (0.24%) VBScript
Qualifications
1 695 (11.19%) Degree
2 557 (8.97%) Microsoft Certification
3 459 (7.39%) Cisco Certification
4 406 (6.54%) ITIL Certification
5 380 (6.12%) CCNA
6 337 (5.43%) Security Cleared
7 322 (5.19%) MCSE
8 228 (3.67%) SC Cleared
9 227 (3.66%) MCP
10 205 (3.30%) MCITP
11 196 (3.16%) CCNP
12 172 (2.77%) MCSA
13 89 (1.43%) ITIL Foundation Certificate
14 84 (1.35%) VMware Certified Professional (VCP)
15 69 (1.11%) MCTS
16 45 (0.72%) PMI Certification
17 43 (0.69%) ISEB
18 42 (0.68%) Network+ Certification
19 40 (0.64%) MOS
20 38 (0.61%) CCIE
Quality Assurance & Compliance
1 167 (2.69%) QA
2 95 (1.53%) ISO/IEC 27001
3 52 (0.84%) ISO 9001
4 23 (0.37%) PCI DSS
5 21 (0.34%) Sarbanes-Oxley
6 15 (0.24%) COBIT
7 9 (0.14%) Data Quality
8 6 (0.097%) ISO/IEC 20000
9 4 (0.064%) ISO 14001
10 3 (0.048%) ISO 9000
10 3 (0.048%) GxP
10 3 (0.048%) HL7
11 1 (0.016%) ISO/IEC 17799
11 1 (0.016%) GAMP
11 1 (0.016%) TickIT
System Software
1 1247 (20.08%) Active Directory
2 651 (10.48%) VMware Infrastructure
3 205 (3.30%) Hyper-V
4 194 (3.12%) XenApp
5 153 (2.46%) vSphere
6 138 (2.22%) VMware ESX
7 83 (1.34%) VMware ESXi
8 60 (0.97%) XenDesktop
9 51 (0.82%) Terminal Services
10 50 (0.81%) vCloud
11 41 (0.66%) VMware Server
12 39 (0.63%) XenServer
13 35 (0.56%) UAG
14 32 (0.52%) Microsoft Virtual Server
15 31 (0.50%) NFS
16 30 (0.48%) Oracle RAC
17 24 (0.39%) VMFS
18 21 (0.34%) Forefront TMG
18 21 (0.34%) Oracle RMAN
19 17 (0.27%) VMware Workstation
Systems Management
1 189 (3.04%) SCCM
2 131 (2.11%) Backup Exec
3 112 (1.80%) SCOM
4 104 (1.67%) Nagios
5 90 (1.45%) Puppet
6 78 (1.26%) Norton AntiVirus
7 65 (1.05%) NetBackup
8 53 (0.85%) WSUS
9 41 (0.66%) Opscode Chef
9 41 (0.66%) Zenoss
10 39 (0.63%) Tivoli
11 38 (0.61%) Cisco UCCX
12 36 (0.58%) HP SIM
13 34 (0.55%) Oracle Enterprise Manager
14 32 (0.52%) Cisco CUCM
15 30 (0.48%) ZABBIX
16 29 (0.47%) HP Data Protector
17 26 (0.42%) Data Guard
18 22 (0.35%) CiscoWorks
18 22 (0.35%) Tivoli Storage Manager
Vendors
1 1857 (29.90%) Microsoft
2 988 (15.91%) VMware
3 885 (14.25%) Cisco
4 645 (10.39%) Oracle
5 614 (9.89%) Citrix
6 504 (8.12%) HP
7 220 (3.54%) NetApp
8 219 (3.53%) Symantec
9 216 (3.48%) Juniper
10 176 (2.83%) EMC
11 174 (2.80%) CheckPoint
12 156 (2.51%) Remedy
13 155 (2.50%) SAP
14 154 (2.48%) Red Hat
15 148 (2.38%) Dell
16 129 (2.08%) SolarWinds
17 124 (2.00%) IBM
18 113 (1.82%) Avaya
18 113 (1.82%) F5
19 73 (1.18%) Salesforce.com
West Sussex
ARC IT Recruitment Ltd
Posted: 16 hours ago
Glasgow, Lanarkshire
Cathcart Associates Ltd
Salary: £27000 - £35000 per annum + Bonus + Great Benefits
Posted: 16 hours ago
Leeds, West Yorkshire
Circle Recruitment
Salary: £25000 - £35000 per annum + Benefits
Posted: 16 hours ago
Chesterfield, Derbyshire
HAYS INFORMATION TECHNOLOGY
Salary: Competitive Day Rate
Posted: 16 hours ago
Redhill, Surrey
Senitor Associates
Salary: £25000 - £30000 per annum + on-call
Posted: 17 hours ago
Glasgow, Lanarkshire
FPSG Connect
Salary: £20000 - £25000 per annum
Posted: 17 hours ago
London
ComputaCenter
Salary: Competitive
Posted: 17 hours ago
Kingston Upon Thames, Surrey
Nicoll Curtin
Salary: £25000 - £32000 per annum + £2K Bonus & Benifits
Posted: 17 hours ago
City, London
Deerfoot IT Resources Ltd
Posted: 17 hours ago
London
Harris Global
Salary: Up to £55,000 per annum bonus + excellent benefits
Posted: 17 hours ago
Tyne and Wear
Northern Recruitment Group
Salary: From £40,000 to £45,000 per annum
Posted: 17 hours ago
Staines, Middlesex
CPS Group UK
Salary: £55000 - £65000 per annum + Industry Leading Benefits Package
Posted: 17 hours ago
Liverpool, Merseyside
Sanderson
Salary: £35000 - £45000 per annum + Benefits
Posted: 18 hours ago
Sheffield, South Yorkshire
Senitor Associates
Salary: £38000 per annum
Posted: 18 hours ago
Sheffield, South Yorkshire
Senitor Associates
Salary: £38000 per annum
Posted: 18 hours ago
West Sussex
ARC IT Recruitment Ltd
Posted: 19 hours ago
London
The Bridge Ltd
Salary: Up to £25,000 per annum
Posted: 19 hours ago
Sheffield, South Yorkshire
Fruition IT Resources Limited
Posted: 19 hours ago
Chippenham, Wiltshire
Connectus
Salary: £22000 - £28000 per annum
Posted: 19 hours ago
London
FT Select
Salary: From £40,000 to £45,000 per annum OTE £53k + company benefits
Posted: 19 hours ago