The table below looks at the statistics for SLA skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited SLA over the 3 months to 21 January 2017 with a comparison to the same period over the previous 2 years.

3 months to
21 Jan 2017
Same period 2016 Same period 2015
Service Level Agreement (SLA)
UK
Rank 107 101 94
Rank change year-on-year
-6 -7
Permanent jobs citing SLA 2253 2892 3306
As % of all permanent IT jobs located in the UK 2.71% 2.90% 3.15%
As % of the Quality Assurance & Compliance category 24.24% 23.78% 28.00%
Number of salaries quoted 1761 2255 2608
Median salary £35,000 £38,000 £37,500
Median salary % change year-on-year
-7.89% +1.33%
90% offered a salary of more than £21,000 £22,000 £22,000
10% offered a salary of more than £60,000 £60,000 £62,500
UK excluding London median salary £32,500 £35,000 £35,000
% change year-on-year
-7.14% -

The following table is for comparison with the above and provides statistics for the entire Quality Assurance & Compliance category in permanent jobs advertised across the UK.

Quality Assurance & Compliance Category
UK
Permanent IT job ads with a match in the
Quality Assurance & Compliance category
9296 12163 11806
As % of all permanent IT jobs located in the UK 11.20% 12.18% 11.25%
Number of salaries quoted 7415 9660 9254
Median salary £47,500 £50,000 £45,000
Median salary % change year-on-year
-5.00% +11.11%
90% offered a salary of more than £28,500 £30,000 £28,000
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London median salary £42,500 £45,000 £42,000
% change year-on-year
-5.55% +7.14%

SLA
Jobs Demand Trend

The demand trend of job ads citing SLA as a proportion of all IT jobs with a match in the Quality Assurance & Compliance category.

SLA Jobs Demand Trend in the UK

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA within the UK.

SLA Salary Trend in the UK

SLA
Salary Histogram

This chart provides a salary histogram for IT jobs citing SLA over the 3 months to 21 January 2017 within the UK.

SLA Salary Histogram in the UK

SLA
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 3 months to 21 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 2078 £35,000 -9.38% 198
London -17 655 £42,500 -10.52% 63
South East -11 503 £36,000 -1.36% 34
Yorkshire +13 190 £25,000 -19.35% 19
North West -15 163 £26,500 -14.51% 20
East of England -27 155 £40,000 -5.88% 10
South West +30 150 £32,500 -5.79% 15
West Midlands +3 143 £30,000 -23.07% 23
Surrey +11 136 £37,000 +15.81% 6
Berkshire -10 135 £32,500 -35.00% 6
West Yorkshire +29 115 £27,500 -12.00% 12
East Midlands -9 98 £37,500 +7.14% 11
Manchester -8 95 £28,000 +1.81% 14
City of London -2 89 £42,500 -15.00% 20
Hampshire -33 80 £37,500 - 11
Leeds +19 73 £25,000 -12.28% 4
Birmingham +1 69 £30,000 -29.41% 9
Reading +26 68 £31,000 -35.41% 2
Buckinghamshire +18 64 £29,250 +17.00% 5
Gloucestershire +11 54 £32,500 -13.90% 4
Milton Keynes +13 49 £26,000 +20.93% 4
Hertfordshire -10 49 £29,000 -35.55% 4
Gloucester +22 47 £35,250 -47.77% 1
Cheshire +16 43 £21,660 -33.35% 3
Wales 0 43 £27,000 -13.60% 4
Wiltshire +11 40 £37,500 +7.14% 2
Woking +34 38 £32,500 +18.18% 2
Essex -10 35 £52,500 +16.66% 1
Bristol +11 34 £30,000 - 5
Scotland -20 34 £30,000 - 6

SLA
Top 30 Related IT Skills

For the 6 months to 21 January 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for SLA.

1 2188 (44.16%) ITIL
2 1769 (35.70%) Windows
3 1484 (29.95%) Microsoft
4 1115 (22.50%) Active Directory
5 955 (19.27%) Service Delivery
6 909 (18.35%) Finance
7 887 (17.90%) MS Excel
8 773 (15.60%) Service Management
9 739 (14.91%) MS Office
10 738 (14.89%) Cisco
11 727 (14.67%) Windows Server
12 700 (14.13%) VMware
13 668 (13.48%) SQL
14 550 (11.10%) SQL Server
15 524 (10.58%) Windows 7
16 509 (10.27%) Firewall
17 495 (9.99%) MS Exchange
18 493 (9.95%) Citrix
19 490 (9.89%) Problem Management
20 488 (9.85%) Incident Management
21 474 (9.57%) Data Centre
22 461 (9.30%) VMware Infrastructure
23 429 (8.66%) Linux
24 418 (8.44%) Analytical Skills
25 407 (8.21%) Cisco Certification
26 405 (8.17%) Degree
27 402 (8.11%) Security Cleared
28 393 (7.93%) Windows Server 2008
29 390 (7.87%) VPN
30 369 (7.45%) Oracle

SLA
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 495 (9.99%) MS Exchange
2 223 (4.50%) SharePoint
3 155 (3.13%) Exchange Server 2010
4 128 (2.58%) IIS
5 99 (2.00%) Exchange Server 2007
6 95 (1.92%) Exchange Server 2013
7 94 (1.90%) Skype for Business
8 68 (1.37%) WebLogic
9 67 (1.35%) Exchange Server 2003
10 49 (0.99%) Tomcat
11 45 (0.91%) Apache
12 44 (0.89%) Blackberry Enterprise Server
13 40 (0.81%) BizTalk Server
14 39 (0.79%) WebSphere
15 38 (0.77%) CMS
16 33 (0.67%) JBoss
16 33 (0.67%) SharePoint 2013
17 29 (0.59%) Oracle SOA Suite
18 23 (0.46%) SharePoint 2010
19 19 (0.38%) Oracle Service Bus
Applications
1 887 (17.90%) MS Excel
2 739 (14.91%) MS Office
3 198 (4.00%) MS PowerPoint
4 99 (2.00%) MS Visio
5 30 (0.61%) Spreadsheet
6 12 (0.24%) Adobe Creative Suite
7 10 (0.20%) InDesign
8 5 (0.10%) MS Project
9 3 (0.061%) Photoshop
10 2 (0.040%) InfoPath
10 2 (0.040%) Maya
10 2 (0.040%) SPSS
11 1 (0.020%) Final Cut Pro
11 1 (0.020%) QuarkXPress
Business Applications
1 54 (1.09%) Dynamics CRM
2 47 (0.95%) assyst
3 30 (0.61%) Oracle EBS
4 27 (0.54%) Retail-J
5 21 (0.42%) Dynamics AX
6 20 (0.40%) Oracle EBS R12
7 16 (0.32%) Oracle Applications
8 13 (0.26%) Orchard Housing
9 12 (0.24%) Northgate Housing
10 11 (0.22%) Remedy ITSM
10 11 (0.22%) SAP CO
10 11 (0.22%) SAP FI
10 11 (0.22%) SAP FI/CO
10 11 (0.22%) SAP Oil and Gas
11 10 (0.20%) PeopleSoft HRMS
11 10 (0.20%) SAP HR
12 8 (0.16%) Oracle Cash Management
12 8 (0.16%) Oracle Receivables
12 8 (0.16%) Summit
13 6 (0.12%) Oracle Assets
Cloud Services
1 273 (5.51%) Office 365
2 169 (3.41%) Microsoft Azure
3 137 (2.76%) Amazon AWS
4 95 (1.92%) SaaS
5 76 (1.53%) Mimecast
6 67 (1.35%) Cloud Computing
7 54 (1.09%) IaaS
8 39 (0.79%) PaaS
9 18 (0.36%) G Suite
10 11 (0.22%) Google Analytics
11 9 (0.18%) Azure Active Directory
11 9 (0.18%) Google Cloud Platform
11 9 (0.18%) IBM Cloud
11 9 (0.18%) OneDrive
11 9 (0.18%) SoftLayer
12 8 (0.16%) GitHub
13 6 (0.12%) Amazon EC2
14 5 (0.10%) Virtual Private Cloud
14 5 (0.10%) Yammer
15 4 (0.081%) Taleo
Communications & Networking
1 509 (10.27%) Firewall
2 390 (7.87%) VPN
3 369 (7.45%) WAN
4 353 (7.12%) DNS
4 353 (7.12%) LAN
5 302 (6.09%) TCP/IP
6 248 (5.01%) DHCP
7 202 (4.08%) SAN
8 152 (3.07%) Internet
9 141 (2.85%) Cisco ASA
10 137 (2.76%) BGP
11 133 (2.68%) Network Security
11 133 (2.68%) Wireless
12 132 (2.66%) VoIP
13 130 (2.62%) MPLS
14 121 (2.44%) Wi-Fi
15 98 (1.98%) OSPF
16 89 (1.80%) VLAN
17 81 (1.63%) Remote Desktop
18 70 (1.41%) Cisco Nexus
Database & Business Intelligence
1 550 (11.10%) SQL Server
2 146 (2.95%) SQL Server 2008
3 104 (2.10%) SQL Server Integration Services
4 102 (2.06%) SQL Server Reporting Services
5 93 (1.88%) Oracle Database
6 83 (1.68%) Relational Database
7 82 (1.65%) MySQL
8 79 (1.59%) SQL Server 2012
9 64 (1.29%) SQL Server 2005
10 55 (1.11%) Data Warehouse
11 52 (1.05%) Big Data
12 50 (1.01%) SQL Server Analysis Services
13 49 (0.99%) BusinessObjects
14 40 (0.81%) SQL Server 2014
15 34 (0.69%) Power BI
16 33 (0.67%) Oracle Database 12c
17 30 (0.61%) RDBMS
18 28 (0.57%) Oracle Database 10g
18 28 (0.57%) Oracle Database 11g
19 21 (0.42%) Hadoop
Development Applications
1 83 (1.68%) JIRA
2 27 (0.54%) Subversion
3 21 (0.42%) Git (software)
4 18 (0.36%) Team Foundation Server
5 17 (0.34%) Jenkins
6 15 (0.30%) PeopleTools
6 15 (0.30%) Talend Open Studio
7 12 (0.24%) Selenium
8 11 (0.22%) Visual Studio
9 9 (0.18%) Cucumber
10 7 (0.14%) SQL Server Management Studio (SSMS)
11 6 (0.12%) git-flow
11 6 (0.12%) Maven
11 6 (0.12%) Vagrant
12 5 (0.10%) Gradle
12 5 (0.10%) HP UFT
12 5 (0.10%) VSS/SourceSafe
12 5 (0.10%) WebDriver
13 4 (0.081%) Hudson
13 4 (0.081%) JUnit
General
1 909 (18.35%) Finance
2 346 (6.98%) Telecoms
3 188 (3.79%) Retail
4 173 (3.49%) Legal
5 148 (2.99%) Banking
6 109 (2.20%) Law
7 94 (1.90%) Marketing
8 83 (1.68%) Billing
9 77 (1.55%) Manufacturing
10 66 (1.33%) Back Office
11 56 (1.13%) Publishing
12 51 (1.03%) Advertising
13 49 (0.99%) Electronics
14 45 (0.91%) Financial Institution
15 26 (0.52%) French Language
16 23 (0.46%) German Language
16 23 (0.46%) Military
17 16 (0.32%) Multimedia
18 10 (0.20%) Automotive
19 9 (0.18%) Corporate Banking
Job Titles
1 1226 (24.74%) Analyst
2 513 (10.35%) Service Analyst
3 503 (10.15%) Service Manager
4 469 (9.47%) Support Analyst
5 454 (9.16%) Service Desk Analyst
6 444 (8.96%) Support Engineer
7 345 (6.96%) Applications Support
8 267 (5.39%) Delivery Manager
9 255 (5.15%) Services Delivery Manager
10 245 (4.94%) IT Manager
11 242 (4.88%) IT Support
12 238 (4.80%) 2nd Line Support
13 229 (4.62%) Infrastructure Engineer
14 210 (4.24%) Network Engineer
15 194 (3.92%) Team Leader
16 177 (3.57%) IT Analyst
17 165 (3.33%) Administrator
17 165 (3.33%) Support Manager
18 162 (3.27%) Applications Support Analyst
19 147 (2.97%) Consultant
Libraries, Frameworks & Software Standards
1 187 (3.77%) .NET
2 131 (2.64%) XML
3 130 (2.62%) Web Services
4 88 (1.78%) ASP.NET
5 87 (1.76%) HTML
6 73 (1.47%) Middleware
7 58 (1.17%) CSS
8 46 (0.93%) XSLT
9 43 (0.87%) Flash
10 40 (0.81%) J2EE
11 39 (0.79%) SOAP
12 34 (0.69%) Spring
13 32 (0.65%) ASP.NET Web Forms
14 30 (0.61%) Oracle Fusion
15 28 (0.57%) 802.1X
15 28 (0.57%) REST
16 25 (0.50%) Hibernate
17 24 (0.48%) jQuery
18 23 (0.46%) .NET Framework
19 22 (0.44%) Software Packaging
Miscellaneous
1 474 (9.57%) Data Centre
2 418 (8.44%) Analytical Skills
3 293 (5.91%) Management Information System
4 167 (3.37%) Statistics
5 122 (2.46%) Computer Science
6 98 (1.98%) Clustering
7 97 (1.96%) Blackberry
8 81 (1.63%) Driving Licence
9 79 (1.59%) Virtual Team
10 65 (1.31%) EPoS
11 61 (1.23%) Client/Server
12 55 (1.11%) Enterprise Software
13 54 (1.09%) iPad
14 52 (1.05%) User Experience
14 52 (1.05%) Video Conferencing
15 45 (0.91%) Replication
16 43 (0.87%) Mathematics
17 42 (0.85%) iPhone
18 39 (0.79%) Fat Client
18 39 (0.79%) Thin Client
Operating Systems
1 1769 (35.70%) Windows
2 727 (14.67%) Windows Server
3 524 (10.58%) Windows 7
4 429 (8.66%) Linux
5 393 (7.93%) Windows Server 2008
6 344 (6.94%) Windows Server 2012
7 277 (5.59%) Unix
8 239 (4.82%) Windows Server 2003
9 203 (4.10%) Windows 8
10 125 (2.52%) Windows 10
11 121 (2.44%) Windows XP
12 69 (1.39%) Solaris
13 53 (1.07%) Red Hat Enterprise Linux
14 49 (0.99%) AIX
15 42 (0.85%) Windows Vista
16 39 (0.79%) Mac OS
17 35 (0.71%) Apple iOS
18 34 (0.69%) Mac OS X
19 32 (0.65%) Android
20 21 (0.42%) CentOS
Processes & Methodologies
1 2188 (44.16%) ITIL
2 955 (19.27%) Service Delivery
3 773 (15.60%) Service Management
4 490 (9.89%) Problem Management
5 488 (9.85%) Incident Management
6 361 (7.29%) Change Management
7 343 (6.92%) Stakeholder Management
8 308 (6.22%) Project Management
9 303 (6.12%) ITIL V3
10 299 (6.03%) ITSM
11 284 (5.73%) Continuous Improvement
12 280 (5.65%) Mentoring
13 236 (4.76%) Agile Software Development
14 225 (4.54%) Performance Management
15 215 (4.34%) Root Cause Analysis
16 208 (4.20%) CRM
16 208 (4.20%) Disaster Recovery
17 201 (4.06%) Change Control
18 190 (3.83%) Business Intelligence
19 181 (3.65%) Line Management
Programming Languages
1 668 (13.48%) SQL
2 164 (3.31%) C#
3 142 (2.87%) Java
4 132 (2.66%) PowerShell
5 111 (2.24%) JavaScript
6 107 (2.16%) T-SQL
7 99 (2.00%) C
8 77 (1.55%) PL/SQL
9 68 (1.37%) Python
10 63 (1.27%) Shell Script
11 40 (0.81%) Perl
12 39 (0.79%) VB.NET
13 38 (0.77%) VB
14 31 (0.63%) Bash Shell
15 27 (0.54%) VBScript
16 26 (0.52%) PHP
17 25 (0.50%) VBA
18 17 (0.34%) XPath
19 15 (0.30%) Ruby
19 15 (0.30%) SQR
Qualifications
1 407 (8.21%) Cisco Certification
2 405 (8.17%) Degree
3 402 (8.11%) Security Cleared
4 361 (7.29%) Microsoft Certification
5 291 (5.87%) ITIL Certification
6 260 (5.25%) CCNA
7 199 (4.02%) SC Cleared
8 190 (3.83%) CCNP
9 186 (3.75%) MCSE
10 141 (2.85%) MCP
11 131 (2.64%) MCSA
12 112 (2.26%) DV Cleared
13 86 (1.74%) MCITP
14 79 (1.59%) ITIL Foundation Certificate
15 75 (1.51%) ISEB
16 60 (1.21%) CISSP
17 59 (1.19%) VMware Certified Professional (VCP)
18 50 (1.01%) CISA
19 49 (0.99%) CEH
20 43 (0.87%) JNCIS
Quality Assurance & Compliance
1 187 (3.77%) QA
2 92 (1.86%) ISO/IEC 27001
3 55 (1.11%) Data Quality
3 55 (1.11%) PCI DSS
4 28 (0.57%) Sarbanes-Oxley
5 17 (0.34%) ISO 9001
6 12 (0.24%) COBIT
7 5 (0.10%) HMG Security Policy Framework
8 4 (0.081%) ISO/IEC 17799
8 4 (0.081%) Solvency II
9 3 (0.061%) BS7799
9 3 (0.061%) HL7
9 3 (0.061%) ISO22301
10 2 (0.040%) GAMP
10 2 (0.040%) ISO 14000
10 2 (0.040%) ISO 8583
11 1 (0.020%) DICOM
11 1 (0.020%) SEPA
System Software
1 1115 (22.50%) Active Directory
2 461 (9.30%) VMware Infrastructure
3 243 (4.90%) Hyper-V
4 167 (3.37%) vSphere
5 103 (2.08%) XenApp
6 56 (1.13%) Oracle RAC
7 41 (0.83%) vCloud
7 41 (0.83%) XenDesktop
8 40 (0.81%) VMware ESX
9 29 (0.59%) Firmware
10 28 (0.57%) VMware ESXi
11 24 (0.48%) Virtual Desktop
12 18 (0.36%) Terminal Services
12 18 (0.36%) Virtual Servers
13 17 (0.34%) ProxySG
13 17 (0.34%) Terminal Server
14 14 (0.28%) NFS
15 13 (0.26%) Virtual Machines
16 11 (0.22%) Microsoft Virtual Server
17 10 (0.20%) XenServer
Systems Management
1 174 (3.51%) SCCM
2 102 (2.06%) SCOM
3 84 (1.70%) NetBackup
4 52 (1.05%) Microsoft Clustering
5 47 (0.95%) Norton AntiVirus
6 46 (0.93%) Backup Exec
7 45 (0.91%) Puppet
8 37 (0.75%) Nagios
9 36 (0.73%) Oracle RMAN
10 34 (0.69%) AirWatch
11 33 (0.67%) Cisco Prime
12 32 (0.65%) Opscode Chef
13 29 (0.59%) Ansible
14 26 (0.52%) Data Guard
14 26 (0.52%) WSUS
15 22 (0.44%) OpenView
16 20 (0.40%) Control-M
17 17 (0.34%) EdgeSight
17 17 (0.34%) Microsoft Data Protection Manager
18 16 (0.32%) FortiGate
Vendors
1 1484 (29.95%) Microsoft
2 738 (14.89%) Cisco
3 700 (14.13%) VMware
4 493 (9.95%) Citrix
5 369 (7.45%) Oracle
6 288 (5.81%) HP
7 184 (3.71%) CheckPoint
8 180 (3.63%) Juniper
9 158 (3.19%) SAP
10 131 (2.64%) IBM
11 115 (2.32%) Dell
12 113 (2.28%) Palo Alto
12 113 (2.28%) Remedy
13 108 (2.18%) NetApp
14 107 (2.16%) Symantec
15 106 (2.14%) F5
16 98 (1.98%) Mitel
17 74 (1.49%) Google
18 71 (1.43%) Apple
19 64 (1.29%) Red Hat
Cardiff, South Glamorgan
Reed Technology
Salary: £17000 - £20000 per annum + benefits
Posted: Yesterday
Keighley, West Yorkshire
Senitor Associates
Salary: £30000 - £35000 per annum
Posted: 17 hours ago
Dartford, Kent
IntaPeople
Salary: £30000 - £35000 per annum
Posted: 20 hours ago
City, London
FT Select
Salary: Up to £30,000 per annum + bonus + company benefits
Posted: Yesterday
Manchester, Lancashire
FT Select
Salary: Up to £25,000 per annum + bonus + company benefits
Posted: Yesterday
West London
Haybrook IT Resourcing Ltd
Salary: Up to £28,000 per annum + On Call Allowance
Posted: 23 hours ago
Hinckley, Leicestershire
Sopra Steria Recruitment
Salary: Up to £48,000 per annum + 15% flex + benefits
Posted: 17 hours ago
Belfast, County Antrim
Sopra Steria Recruitment
Salary: Unspecified Competitive salary + excellent benefits
Posted: 17 hours ago
Livingston, West Lothian
Search Consultancy
Salary: £22000 - £30000 per annum
Posted: 2 days ago
Manchester, Lancashire
GCI Com
Salary: Competitive
Posted: 18 hours ago
City, London
Computer People
Salary: £38000.00 - £48000.00 per annum
Posted: Yesterday
Bristol, Avon
ComputerWorld Personnel Ltd
Salary: £22000 - £24000 per annum + Benefits
Posted: 2 days ago
Telford, Shropshire
Lorien Resourcing
Salary: COMPETITVE SALARY
Posted: 2 days ago
Warrington, Cheshire
Sopra Steria Recruitment
Salary: Unspecified Competitive salary + excellent benefits
Posted: 17 hours ago
South East London
Comtecs
Salary: £40000 - £45000 Per Annum Excellent Benefits
Posted: 18 hours ago
City, London
Harris Global
Salary: From £48,000 to £52,000 per annum + bonus and benefits
Posted: Yesterday
City, London
Oscar
Salary: £40000 - £50000 per annum + Benefits
Posted: 19 hours ago
Nottingham, Nottinghamshire
Ascent People Ltd
Salary: £25000 - £30000 per annum + package
Posted: Yesterday
City, London
Energon People
Salary: £35000 - £40000.00 per annum + Amazing Package
Posted: Yesterday
Waltham Cross, Hertfordshire
Sopra Steria Recruitment
Salary: Up to £25,000 per annum + 5% flex
Posted: 17 hours ago
Brighton, East Sussex
Bluetownonline
Posted: 23 hours ago
Middlesex
The North Starr
Salary: £23000 - £28000 per annum + benefits
Posted: Yesterday
City, London
Harvey Nash plc
Salary: £28000 per annum
Posted: 3 days ago
Bracknell, Berkshire
Global Technology Solutions Ltd
Salary: £20000 - £21000 per annum
Posted: Yesterday
London
Plan-net
Salary: Competitive rate
Posted: 2 days ago
London
Harvey Nash plc
Salary: £27000 - £28000 per annum
Posted: 3 days ago
Brighton, East Sussex
The North Starr
Salary: £30000 - £40000 per annum + training, benefits
Posted: Yesterday
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £16,000 to £18,000 per annum + excellent benefits
Posted: 3 days ago
Bath, Avon
Harvey Nash plc
Salary: £15000 - £20000 per annum + Bonus + 18% Pension
Posted: Yesterday
East London
Charles Taylor plc
Salary: Market related
Posted: 19 hours ago