The table below looks at the statistics for SLA skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited SLA over the 3 months to 31 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Oct 2014
Same period 2013 Same period 2012
Service Level Agreement (SLA)
Rank 89 117 98
Rank change year-on-year
+28 -19
Permanent jobs citing SLA 3470 2690 3289
As % of all permanent IT jobs located in the UK 3.05% 2.47% 2.92%
As % of the Quality Assurance & Compliance category 28.97% 24.72% 27.93%
Number of salaries quoted 2725 2100 2687
Average salary £36,000 £38,550 £37,500
Average salary % change year-on-year
-6.61% +2.80%
90% offered a salary of more than £22,000 £22,000 £22,500
10% offered a salary of more than £62,500 £60,000 £60,000
UK excluding London average salary £32,500 £35,000 £35,000
% change year-on-year
-7.14% -

The following table is for comparison with the above and provides statistics for the entire Quality Assurance & Compliance category in permanent jobs advertised across the UK.

Quality Assurance & Compliance Category
UK
Permanent IT job ads with a match in the
Quality Assurance & Compliance category
11976 10883 11777
As % of all permanent IT jobs located in the UK 10.53% 9.98% 10.47%
Number of salaries quoted 9307 8503 9598
Average salary £45,000 £47,500 £45,000
Average salary % change year-on-year
-5.26% +5.55%
90% offered a salary of more than £26,500 £28,000 £27,500
10% offered a salary of more than £70,000 £70,000 £75,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%

SLA
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing SLA within the UK as a proportion of the total demand within the Quality Assurance & Compliance category.

SLA Jobs Demand Trend in the UK

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA within the UK.

SLA Salary Trend in the UK

SLA
Salary Histogram

This chart provides a salary histogram for IT jobs citing SLA over the 3 months to 31 October 2014 within the UK.

SLA Salary Histogram in the UK

SLA
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing SLA within the UK over the 3 months to 31 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +30 3267 £36,500 -6.41% 380
London +59 1048 £44,500 -1.11% 108
South East +28 926 £32,500 -13.33% 95
Berkshire +18 332 £37,500 - 22
Yorkshire -7 269 £30,000 -7.69% 41
East of England +18 253 £42,500 +13.33% 36
City of London +31 234 £40,500 -19.00% 26
North West +39 233 £34,000 -14.57% 25
South West -25 212 £32,500 - 32
West Yorkshire +17 201 £30,000 - 24
West Midlands -26 171 £28,000 -20.00% 26
Surrey +53 163 £28,000 -9.67% 14
Leeds +14 153 £31,000 +3.33% 12
Hampshire -9 147 £34,000 +4.61% 12
Reading +22 140 £35,000 -17.64% 12
Buckinghamshire +27 136 £27,000 -32.50% 25
East Midlands +55 131 £27,000 -22.85% 16
Cheshire +54 106 £34,000 +33.33% 6
Bedfordshire +45 102 £47,500 +75.92% 7
Scotland +5 98 £32,500 -18.75% 8
Manchester 0 92 £32,500 -18.34% 16
Milton Keynes +28 88 £26,500 -14.51% 14
Birmingham -5 83 £32,000 -20.00% 13
Bristol +3 70 £32,500 +8.33% 9
Wiltshire -17 65 £28,088 -6.37% 9
Northamptonshire +28 63 £27,000 -31.64% 3
Cambridgeshire -1 58 £32,500 - 5
Hertfordshire -5 53 £40,000 -5.88% 14
Oxfordshire +45 52 £36,000 -12.19% 6
Wales +23 48 £31,500 -3.07% 12

SLA
Top 30 Related IT Skills

For the 6 months to 31 October 2014, IT jobs within the UK citing SLA also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA.

1 2754 (42.47%) ITIL
2 2238 (34.51%) Windows
3 1967 (30.33%) Microsoft
4 1415 (21.82%) Finance
5 1325 (20.43%) Service Delivery
6 1238 (19.09%) Active Directory
7 1132 (17.46%) MS Excel
8 1100 (16.96%) SQL
9 1062 (16.38%) VMware
10 1006 (15.51%) Service Management
11 961 (14.82%) Cisco
12 945 (14.57%) MS Office
13 829 (12.78%) SQL Server
14 758 (11.69%) Degree
15 756 (11.66%) MS Exchange
16 754 (11.63%) Linux
17 714 (11.01%) Analytical Skills
18 701 (10.81%) VMware Infrastructure
19 665 (10.25%) Change Management
20 660 (10.18%) Oracle
21 657 (10.13%) Windows Server 2008
22 656 (10.12%) Citrix
23 655 (10.10%) Firewall
24 615 (9.48%) Windows 7
25 603 (9.30%) Incident Management
26 601 (9.27%) Telecoms
27 543 (8.37%) TCP/IP
28 530 (8.17%) DNS
29 529 (8.16%) Windows Server 2003
30 527 (8.13%) Microsoft Certification

SLA
Top Related IT Skills by Category

For the 6 months to 31 October 2014, IT jobs within the UK citing SLA also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA. Up to 20 skills are shown per category.

Application Platforms
1 756 (11.66%) MS Exchange
2 306 (4.72%) Exchange Server 2010
3 262 (4.04%) SharePoint
4 221 (3.41%) IIS
5 203 (3.13%) Exchange Server 2007
6 182 (2.81%) Exchange Server 2003
7 156 (2.41%) Lync
8 135 (2.08%) Apache
9 111 (1.71%) Exchange Server 2013
10 97 (1.50%) Tomcat
11 85 (1.31%) Blackberry Enterprise Server
12 57 (0.88%) CMS
13 56 (0.86%) WebLogic
14 52 (0.80%) SharePoint 2010
15 44 (0.68%) JBoss
16 36 (0.56%) IBM Notes
16 36 (0.56%) Office Communications Server
17 32 (0.49%) WebSphere
18 30 (0.46%) OpenStack
19 29 (0.45%) SAS
Applications
1 1132 (17.46%) MS Excel
2 945 (14.57%) MS Office
3 125 (1.93%) MS PowerPoint
4 66 (1.02%) MS Visio
5 38 (0.59%) MS Project
6 13 (0.20%) Spreadsheet
6 13 (0.20%) Adobe Creative Suite
7 9 (0.14%) InfoPath
8 5 (0.077%) InDesign
8 5 (0.077%) Photoshop
8 5 (0.077%) Acrobat
9 4 (0.062%) FastStats
10 3 (0.046%) Maya
10 3 (0.046%) 3ds Max
10 3 (0.046%) PowerPivot
11 2 (0.031%) Mathematica
12 1 (0.015%) PrintSoft PReS
12 1 (0.015%) Final Cut Pro
12 1 (0.015%) S-PLUS
12 1 (0.015%) Quicktime
Business Applications
1 91 (1.40%) Oracle EBS
2 80 (1.23%) Oracle EBS R12
3 65 (1.00%) Dynamics CRM
4 45 (0.69%) Oracle General Ledger
5 42 (0.65%) Oracle Financials
6 39 (0.60%) Oracle Applications
7 38 (0.59%) SAP CO
7 38 (0.59%) Oracle Payables
8 37 (0.57%) SAP FI/CO
8 37 (0.57%) SAP FI
9 35 (0.54%) Oracle 11i
9 35 (0.54%) Oracle Receivables
10 29 (0.45%) Oracle Cash Management
11 28 (0.43%) Remedy ITSM
12 25 (0.39%) Oracle Assets
13 22 (0.34%) Cognos Business Intelligence
13 22 (0.34%) SAP Oil and Gas
14 14 (0.22%) Oracle iProcurement
14 14 (0.22%) Oracle Subledger Accounting
15 12 (0.19%) assyst
Cloud Services
1 89 (1.37%) Office 365
2 68 (1.05%) SaaS
3 66 (1.02%) Cloud Computing
4 53 (0.82%) Microsoft Azure
5 44 (0.68%) Amazon AWS
6 19 (0.29%) IaaS
7 17 (0.26%) PaaS
8 4 (0.062%) Taleo
9 3 (0.046%) Google Apps
9 3 (0.046%) Amazon EC2
10 2 (0.031%) Heroku
11 1 (0.015%) IBM SmartCloud
11 1 (0.015%) ElastiCache
11 1 (0.015%) Amazon ElastiCache
11 1 (0.015%) GitHub
Communications & Networking
1 655 (10.10%) Firewall
2 543 (8.37%) TCP/IP
3 530 (8.17%) DNS
4 486 (7.49%) LAN
5 467 (7.20%) WAN
6 417 (6.43%) SAN
7 387 (5.97%) VPN
8 359 (5.54%) DHCP
9 250 (3.86%) Internet
10 241 (3.72%) VoIP
11 227 (3.50%) Wireless
12 198 (3.05%) MPLS
13 164 (2.53%) BGP
14 155 (2.39%) NAS
15 137 (2.11%) OSPF
16 117 (1.80%) SSL
16 117 (1.80%) Cisco ASA
17 101 (1.56%) VLAN
18 98 (1.51%) Wi-Fi
19 82 (1.26%) Network Security
Database & Business Intelligence
1 829 (12.78%) SQL Server
2 220 (3.39%) SQL Server 2008
3 163 (2.51%) MySQL
4 139 (2.14%) Relational Database
5 134 (2.07%) SQL Server 2005
6 133 (2.05%) SQL Server Reporting Services
7 131 (2.02%) SQL Server Integration Services
8 116 (1.79%) Oracle Reports
9 99 (1.53%) Oracle Database
10 88 (1.36%) Data Warehouse
11 61 (0.94%) Crystal Reports
12 56 (0.86%) DB2
13 55 (0.85%) SQL Server 2012
14 54 (0.83%) SQL Server Analysis Services
15 44 (0.68%) Oracle Database 10g
16 39 (0.60%) Oracle Database 11g
17 37 (0.57%) Oracle Discoverer
18 36 (0.56%) QlikView
19 34 (0.52%) NoSQL
20 33 (0.51%) MongoDB
Development Applications
1 66 (1.02%) Git (software)
2 57 (0.88%) Team Foundation Server
3 54 (0.83%) JIRA
3 54 (0.83%) Visual Studio
4 51 (0.79%) Subversion
5 39 (0.60%) Oracle Forms
6 32 (0.49%) Maven
7 31 (0.48%) Jenkins
8 16 (0.25%) JUnit
9 13 (0.20%) VSS/SourceSafe
10 12 (0.19%) Oracle APEX
11 8 (0.12%) JProfiler
11 8 (0.12%) YourKit
12 7 (0.11%) SQL Server Management Studio (SSMS)
12 7 (0.11%) Rational Performance Tester
12 7 (0.11%) Eclipse
12 7 (0.11%) Toad
13 6 (0.093%) Atlassian Bamboo
14 5 (0.077%) Hudson
14 5 (0.077%) MSI
General
1 1415 (21.82%) Finance
2 601 (9.27%) Telecoms
3 295 (4.55%) Retail
4 260 (4.01%) Banking
5 180 (2.78%) Legal
6 169 (2.61%) Marketing
7 149 (2.30%) Back Office
8 108 (1.67%) Billing
9 88 (1.36%) Law
10 83 (1.28%) Advertising
11 81 (1.25%) Financial Institution
12 68 (1.05%) French Language
13 56 (0.86%) Manufacturing
14 46 (0.71%) German Language
15 45 (0.69%) Investment Banking
16 43 (0.66%) Front Office
17 30 (0.46%) Publishing
18 26 (0.40%) Local Government
19 25 (0.39%) Military
20 24 (0.37%) Electronics
Job Titles
1 1617 (24.93%) Analyst
2 752 (11.60%) Support Analyst
3 671 (10.35%) Service Manager
4 544 (8.39%) Support Engineer
5 527 (8.13%) Service Analyst
6 470 (7.25%) Service Desk Analyst
7 433 (6.68%) Applications Support
8 336 (5.18%) Team Leader
9 290 (4.47%) 2nd Line Support
10 286 (4.41%) Delivery Manager
11 275 (4.24%) Services Delivery Manager
12 268 (4.13%) Administrator
13 259 (3.99%) Consultant
14 228 (3.52%) Network Engineer
14 228 (3.52%) Technical Support
15 217 (3.35%) IT Support
16 212 (3.27%) Developer
17 199 (3.07%) Support Manager
18 193 (2.98%) Applications Support Analyst
19 165 (2.54%) 1st Line Support
Libraries, Frameworks & Software Standards
1 303 (4.67%) .NET
2 197 (3.04%) HTML
3 186 (2.87%) XML
4 165 (2.54%) CSS
5 161 (2.48%) Web Services
6 110 (1.70%) ASP.NET
7 92 (1.42%) jQuery
8 78 (1.20%) Middleware
9 53 (0.82%) J2EE
10 44 (0.68%) .NET Framework
11 41 (0.63%) WCF
12 40 (0.62%) HTML5
12 40 (0.62%) AngularJS
13 39 (0.60%) Ajax
14 28 (0.43%) Spring
15 27 (0.42%) Twitter Bootstrap
16 26 (0.40%) SOAP
16 26 (0.40%) XSLT
17 25 (0.39%) LINQ
18 24 (0.37%) LAMP
Miscellaneous
1 714 (11.01%) Analytical Skills
2 315 (4.86%) Management Information System
3 230 (3.55%) Blackberry
4 174 (2.68%) Computer Science
5 111 (1.71%) Video Conferencing
6 109 (1.68%) Statistics
7 106 (1.63%) Clustering
8 97 (1.50%) Replication
9 89 (1.37%) Mathematics
10 74 (1.14%) Enterprise Software
11 73 (1.13%) Open Source
12 71 (1.09%) Fat Client
12 71 (1.09%) Thin Client
13 65 (1.00%) Performance Metrics
14 52 (0.80%) iPhone
15 51 (0.79%) User Experience
15 51 (0.79%) CMDB
16 49 (0.76%) Client/Server
17 39 (0.60%) CLARiiON
17 39 (0.60%) iPad
Operating Systems
1 2238 (34.51%) Windows
2 754 (11.63%) Linux
3 657 (10.13%) Windows Server 2008
4 615 (9.48%) Windows 7
5 529 (8.16%) Windows Server 2003
6 496 (7.65%) UNIX
7 416 (6.41%) Windows XP
8 275 (4.24%) Windows Server 2012
9 215 (3.32%) Windows 8
10 146 (2.25%) Windows Vista
11 142 (2.19%) Solaris
12 98 (1.51%) Red Hat Enterprise Linux
13 83 (1.28%) AIX
14 61 (0.94%) CentOS
15 58 (0.89%) Ubuntu
16 55 (0.85%) Windows 2000 Server
17 47 (0.72%) Android
18 43 (0.66%) Mac OS X
18 43 (0.66%) SUSE
19 36 (0.56%) Debian
Processes & Methodologies
1 2754 (42.47%) ITIL
2 1325 (20.43%) Service Delivery
3 1006 (15.51%) Service Management
4 665 (10.25%) Change Management
5 603 (9.30%) Incident Management
6 519 (8.00%) Problem Management
7 500 (7.71%) Project Management
8 394 (6.08%) Mentoring
9 354 (5.46%) Agile Software Development
10 337 (5.20%) Continuous Improvement
11 301 (4.64%) Line Management
12 280 (4.32%) Root Cause Analysis
13 279 (4.30%) CRM
14 276 (4.26%) Disaster Recovery
15 261 (4.02%) Coaching
16 259 (3.99%) ITSM
17 241 (3.72%) PRINCE2
18 231 (3.56%) Stakeholder Management
19 214 (3.30%) Time Management
20 213 (3.28%) Configuration Management
Programming Languages
1 1100 (16.96%) SQL
2 299 (4.61%) Java
3 248 (3.82%) C#
4 203 (3.13%) JavaScript
5 157 (2.42%) T-SQL
6 129 (1.99%) PowerShell
7 127 (1.96%) PL/SQL
8 120 (1.85%) C
9 101 (1.56%) Perl
10 97 (1.50%) Shell Script
11 90 (1.39%) Python
12 77 (1.19%) VB
13 73 (1.13%) PHP
14 69 (1.06%) Bash Shell
15 48 (0.74%) C++
16 38 (0.59%) Ruby
17 29 (0.45%) VBA
18 25 (0.39%) ABAP
19 20 (0.31%) VB.NET
20 19 (0.29%) VBScript
Qualifications
1 758 (11.69%) Degree
2 527 (8.13%) Microsoft Certification
3 499 (7.69%) Cisco Certification
4 414 (6.38%) ITIL Certification
5 396 (6.11%) CCNA
6 383 (5.91%) Security Cleared
7 284 (4.38%) MCSE
8 268 (4.13%) MCP
9 266 (4.10%) SC Cleared
10 196 (3.02%) CCNP
11 177 (2.73%) MCSA
12 174 (2.68%) MCITP
13 101 (1.56%) ITIL Foundation Certificate
14 87 (1.34%) VMware Certified Professional (VCP)
15 56 (0.86%) MCTS
16 53 (0.82%) PMI Certification
17 49 (0.76%) ISEB
18 47 (0.72%) A+ Certification
19 44 (0.68%) HND
20 39 (0.60%) DV Cleared
Quality Assurance & Compliance
1 180 (2.78%) QA
2 109 (1.68%) ISO/IEC 27001
3 51 (0.79%) ISO 9001
4 25 (0.39%) PCI DSS
5 24 (0.37%) Sarbanes-Oxley
6 15 (0.23%) COBIT
7 7 (0.11%) Data Quality
8 4 (0.062%) ISO 14001
9 3 (0.046%) GxP
9 3 (0.046%) HL7
10 2 (0.031%) ISO/IEC 20000
10 2 (0.031%) ISO/IEC 17799
10 2 (0.031%) ISO 9000
11 1 (0.015%) TickIT
11 1 (0.015%) GAMP
11 1 (0.015%) DICOM
System Software
1 1238 (19.09%) Active Directory
2 701 (10.81%) VMware Infrastructure
3 205 (3.16%) XenApp
4 199 (3.07%) Hyper-V
5 169 (2.61%) vSphere
6 131 (2.02%) VMware ESX
7 93 (1.43%) VMware ESXi
8 71 (1.09%) Terminal Services
9 68 (1.05%) Firmware
10 61 (0.94%) XenDesktop
11 51 (0.79%) vCloud
12 48 (0.74%) Oracle RAC
13 37 (0.57%) VMware Server
14 36 (0.56%) XenServer
15 34 (0.52%) UAG
16 30 (0.46%) NFS
17 26 (0.40%) Oracle RMAN
18 24 (0.37%) VMFS
19 22 (0.34%) Microsoft Virtual Server
20 19 (0.29%) Citrix Presentation Server
Systems Management
1 182 (2.81%) SCCM
2 131 (2.02%) Backup Exec
3 111 (1.71%) SCOM
4 108 (1.67%) Nagios
5 104 (1.60%) Puppet
6 95 (1.46%) Norton AntiVirus
7 77 (1.19%) NetBackup
8 43 (0.66%) WSUS
8 43 (0.66%) Cisco UCCX
9 42 (0.65%) Opscode Chef
10 41 (0.63%) Zenoss
11 40 (0.62%) HP SIM
12 39 (0.60%) Tivoli
13 34 (0.52%) Oracle Enterprise Manager
14 33 (0.51%) OpenView
15 31 (0.48%) Data Guard
15 31 (0.48%) Cisco CUCM
16 30 (0.46%) ZABBIX
17 26 (0.40%) HP Data Protector
18 24 (0.37%) CiscoWorks
Vendors
1 1967 (30.33%) Microsoft
2 1062 (16.38%) VMware
3 961 (14.82%) Cisco
4 660 (10.18%) Oracle
5 656 (10.12%) Citrix
6 484 (7.46%) HP
7 265 (4.09%) Juniper
8 256 (3.95%) Symantec
9 205 (3.16%) NetApp
10 196 (3.02%) CheckPoint
11 162 (2.50%) Remedy
12 161 (2.48%) SAP
13 157 (2.42%) EMC
14 149 (2.30%) Dell
15 148 (2.28%) Red Hat
16 143 (2.21%) SolarWinds
17 142 (2.19%) IBM
18 133 (2.05%) F5
19 126 (1.94%) Avaya
20 87 (1.34%) McAfee
Luton, Bedfordshire
Additional Resources
Posted: 10 hours ago
Cheltenham, Gloucestershire
PNG Recruitment Solutions
Salary: From £25,000 to £27,000 per annum
Posted: 11 hours ago
City, London
JM
Salary: £70000 - £100000 per annum + bonus, benefits
Posted: 16 hours ago
Sutton Coldfield, West Midlands (County)
Hot Rec
Salary: £25k per year + car
Posted: 16 hours ago
Sandy, Bedfordshire
Search Consultancy
Salary: £25000 - £30000 per annum + Benefits and Bonus
Posted: 16 hours ago
London
ComputaCenter
Salary: Competitive
Posted: 17 hours ago
Newcastle Upon Tyne, Tyne and Wear
IT Connections
Salary: 22,000 to £30,000 + Car + Good Bens
Posted: 17 hours ago
Milton Keynes, Buckinghamshire
Interact Consulting
Salary: 25-30k
Posted: 17 hours ago
South East London
Mills Goodwin Talent Network
Salary: From £70,000 to £80,000 per annum + 15% pension & to 20% bonus
Posted: 17 hours ago
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: Up to £31,000 per annum
Posted: 17 hours ago
West Sussex
ARC IT Recruitment Ltd
Posted: 17 hours ago
London
Global Technology Solutions Ltd
Salary: £55000 - £60000 per annum + bonus
Posted: 18 hours ago
Leeds, West Yorkshire
The Bridge Ltd
Salary: Excellent + 20% bonus + bens
Posted: 18 hours ago
Farnborough, Hampshire
CapQuest Debt Recovery Ltd
Salary: From £70,000 to £75,000 per annum Competitive + flexible benefits pack
Posted: 18 hours ago
Yeovil, Somerset
Global Technology Solutions Ltd
Salary: £25000 - £32000 per annum + Bonus+Car Allowance+O/T/Benefits
Posted: 18 hours ago
Egham, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: 18 hours ago
High Wycombe, Buckinghamshire
Global Technology Solutions Ltd
Salary: £30000 - £33000 per annum
Posted: 18 hours ago
South West London
People Source Consulting
Salary: £35000 - £42000 per annum
Posted: 20 hours ago
Bangor, Gwynedd
Supertemps
Salary: From £32,000 to £36,000 per annum
Posted: 20 hours ago