The table below looks at the statistics for SLA skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited SLA over the 3 months to 1 May 2016 with a comparison to the same period in the previous 2 years.

3 months to
1 May 2016
Same period 2015 Same period 2014
Service Level Agreement (SLA)
Rank 95 97 129
Rank change year-on-year
+2 +32
Permanent jobs citing SLA 3094 3450 2919
As % of all permanent IT jobs located in the UK 3.00% 3.07% 2.44%
As % of the Quality Assurance & Compliance category 25.49% 27.06% 21.98%
Number of salaries quoted 2349 2646 2344
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £22,000 £22,225 £21,500
10% offered a salary of more than £60,000 £60,000 £57,500
UK excluding London average salary £35,000 £35,000 £32,500
% change year-on-year
- +7.69%

The following table is for comparison with the above and provides statistics for the entire Quality Assurance & Compliance category in permanent jobs advertised across the UK.

Quality Assurance & Compliance Category
UK
Permanent IT job ads with a match in the
Quality Assurance & Compliance category
12139 12750 13280
As % of all permanent IT jobs located in the UK 11.75% 11.36% 11.10%
Number of salaries quoted 9616 9937 10418
Average salary £50,000 £47,500 £45,150
Average salary % change year-on-year
+5.26% +5.20%
90% offered a salary of more than £28,700 £27,500 £27,500
10% offered a salary of more than £72,500 £72,000 £75,000
UK excluding London average salary £43,500 £42,500 £40,000
% change year-on-year
+2.35% +6.25%

SLA
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing SLA within the UK as a proportion of the total demand within the Quality Assurance & Compliance category.

SLA Jobs Demand Trend in the UK

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA within the UK.

SLA Salary Trend in the UK

SLA
Salary Histogram

This chart provides a salary histogram for IT jobs citing SLA over the 3 months to 1 May 2016 within the UK.

SLA Salary Histogram in the UK

SLA
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing SLA within the UK over the 3 months to 1 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -5 2783 £38,000 +1.33% 268
London -27 881 £49,000 +15.29% 64
South East -2 786 £35,000 - 76
East of England -1 240 £35,000 -16.16% 20
West Midlands +5 231 £33,000 -8.96% 28
North West +31 192 £35,000 -17.64% 24
Surrey +27 190 £38,250 +15.90% 14
Hampshire +9 187 £33,250 -0.74% 24
Berkshire -29 174 £42,500 +13.33% 16
Yorkshire -26 173 £37,500 +13.63% 15
South West -13 168 £32,000 -5.88% 15
Birmingham +27 138 £30,000 -20.00% 9
Scotland +19 122 £34,000 -9.33% 13
West Yorkshire -6 118 £32,000 -3.03% 9
City of London -66 116 £46,500 +9.41% 10
East Midlands -21 103 £35,000 +25.00% 16
Hertfordshire -12 96 £31,000 -27.05% 7
Manchester +21 95 £39,250 -7.64% 10
Leeds -3 93 £31,000 -11.42% 6
Buckinghamshire +5 86 £26,750 -17.69% 9
Reading -34 64 £35,000 +21.73% 8
Wales -2 63 £26,250 -32.34% 13
Glasgow +28 58 £34,000 +38.77% 5
Nottinghamshire +14 53 £40,000 +50.94% 3
Wiltshire -4 53 £29,750 -15.00% 1
South Wales +1 52 £26,000 -30.66% 10
Bedfordshire 0 51 £47,500 +2.15% 5
Kent -11 50 £25,750 +3.00% 3
Cheshire +19 47 £32,500 -5.10% 11
Nottingham 0 46 £40,000 +50.94% 1

SLA
Top 30 Related IT Skills

For the 6 months to 1 May 2016, IT jobs within the UK citing SLA also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA.

1 2507 (41.84%) ITIL
2 2138 (35.68%) Windows
3 1853 (30.92%) Microsoft
4 1302 (21.73%) Finance
4 1302 (21.73%) Active Directory
5 1178 (19.66%) Service Delivery
6 1158 (19.33%) MS Excel
7 975 (16.27%) SQL
8 963 (16.07%) VMware
9 920 (15.35%) Cisco
10 904 (15.09%) Service Management
11 889 (14.84%) Windows Server
12 876 (14.62%) MS Office
13 754 (12.58%) SQL Server
14 745 (12.43%) Firewall
15 667 (11.13%) MS Exchange
16 630 (10.51%) Citrix
17 614 (10.25%) Linux
18 602 (10.05%) Incident Management
19 588 (9.81%) VMware Infrastructure
20 584 (9.75%) Cisco Certification
21 582 (9.71%) Analytical Skills
22 576 (9.61%) Change Management
23 555 (9.26%) Oracle
24 553 (9.23%) Windows Server 2008
25 549 (9.16%) Windows 7
26 544 (9.08%) LAN
27 535 (8.93%) WAN
28 501 (8.36%) Degree
29 498 (8.31%) Problem Management

SLA
Top Related IT Skills by Category

For the 6 months to 1 May 2016, IT jobs within the UK citing SLA also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA. Up to 20 skills are shown per category.

Application Platforms
1 667 (11.13%) MS Exchange
2 308 (5.14%) Exchange Server 2010
3 282 (4.71%) SharePoint
4 193 (3.22%) IIS
5 173 (2.89%) Exchange Server 2013
6 172 (2.87%) Exchange Server 2007
7 125 (2.09%) Skype for Business
8 116 (1.94%) Blackberry Enterprise Server
9 115 (1.92%) Tomcat
10 99 (1.65%) Apache
11 81 (1.35%) Exchange Server 2003
12 67 (1.12%) WebLogic
13 64 (1.07%) SharePoint 2010
14 53 (0.88%) WebSphere
15 40 (0.67%) CMS
16 33 (0.55%) JBoss
17 24 (0.40%) Office Communications Server
17 24 (0.40%) SharePoint Server
18 23 (0.38%) SharePoint 2013
19 19 (0.32%) MS Project Server
Applications
1 1158 (19.33%) MS Excel
2 876 (14.62%) MS Office
3 128 (2.14%) MS PowerPoint
4 65 (1.08%) MS Visio
5 32 (0.53%) MS Project
6 18 (0.30%) InfoPath
6 18 (0.30%) Spreadsheet
7 4 (0.067%) Adobe Creative Suite
8 3 (0.050%) Acrobat
9 2 (0.033%) HipChat
10 1 (0.017%) AutoCAD
10 1 (0.017%) QuarkXPress
10 1 (0.017%) Revit
Business Applications
1 74 (1.23%) Oracle EBS
2 70 (1.17%) Dynamics CRM
3 67 (1.12%) Oracle Financials
4 51 (0.85%) Remedy ITSM
5 28 (0.47%) Oracle Retail
6 26 (0.43%) assyst
6 26 (0.43%) Oracle Applications
7 25 (0.42%) Oracle EBS R12
8 23 (0.38%) SAP Oil and Gas
9 20 (0.33%) Oracle 11i
10 15 (0.25%) Oracle Payables
11 14 (0.23%) Oracle Assets
11 14 (0.23%) Oracle E-Business Tax
11 14 (0.23%) Oracle Receivables
11 14 (0.23%) Oracle Subledger Accounting
12 12 (0.20%) SAP CO
12 12 (0.20%) SAP FI
12 12 (0.20%) SAP FI/CO
13 10 (0.17%) Maximo
14 9 (0.15%) SAP PP
Cloud Services
1 313 (5.22%) Office 365
2 158 (2.64%) Microsoft Azure
3 109 (1.82%) SaaS
4 96 (1.60%) Amazon AWS
5 82 (1.37%) Mimecast
6 26 (0.43%) Virtual Private Cloud
7 24 (0.40%) IaaS
8 14 (0.23%) Google Apps
9 13 (0.22%) PaaS
10 12 (0.20%) Cloud Computing
11 9 (0.15%) Yammer
12 6 (0.10%) Amazon EC2
12 6 (0.10%) Amazon S3
12 6 (0.10%) DigitalOcean
12 6 (0.10%) Linode
13 3 (0.050%) Dropbox
13 3 (0.050%) Silverpop
14 2 (0.033%) Datadog
14 2 (0.033%) Sage Pay
14 2 (0.033%) SuccessFactors
Communications & Networking
1 745 (12.43%) Firewall
2 544 (9.08%) LAN
3 535 (8.93%) WAN
4 488 (8.14%) TCP/IP
5 476 (7.94%) DNS
6 402 (6.71%) VPN
7 329 (5.49%) DHCP
8 298 (4.97%) VoIP
9 289 (4.82%) SAN
10 217 (3.62%) Internet
11 176 (2.94%) Wireless
12 174 (2.90%) OSPF
13 167 (2.79%) Cisco ASA
14 160 (2.67%) BGP
15 148 (2.47%) MPLS
15 148 (2.47%) SSL
16 120 (2.00%) Network Security
17 117 (1.95%) Wi-Fi
18 101 (1.69%) Cisco Nexus
18 101 (1.69%) NAS
Database & Business Intelligence
1 754 (12.58%) SQL Server
2 167 (2.79%) SQL Server 2008
3 118 (1.97%) MySQL
4 100 (1.67%) Oracle Database
5 98 (1.64%) Oracle Reports
5 98 (1.64%) SQL Server 2005
6 87 (1.45%) Data Warehouse
6 87 (1.45%) SQL Server 2012
7 85 (1.42%) SQL Server Reporting Services
8 84 (1.40%) SQL Server Integration Services
9 59 (0.98%) Relational Database
10 56 (0.93%) SQL Server Analysis Services
11 54 (0.90%) BusinessObjects
12 49 (0.82%) Oracle Discoverer
13 43 (0.72%) Oracle Database 10g
14 40 (0.67%) MS Access
15 34 (0.57%) Oracle Database 11g
15 34 (0.57%) RDBMS
16 33 (0.55%) Crystal Reports
17 30 (0.50%) SQL Server 2014
Development Applications
1 52 (0.87%) Oracle Forms
2 39 (0.65%) Subversion
3 38 (0.63%) Git (software)
4 35 (0.58%) JIRA
5 31 (0.52%) Maven
6 26 (0.43%) JUnit
7 20 (0.33%) Team Foundation Server
7 20 (0.33%) Visual Studio
8 17 (0.28%) ProC
9 16 (0.27%) Jenkins
9 16 (0.27%) TeamCity
10 13 (0.22%) Ant
11 12 (0.20%) Sonatype Nexus
12 11 (0.18%) Introscope
13 10 (0.17%) JMeter
13 10 (0.17%) LoadRunner
13 10 (0.17%) NUnit
14 8 (0.13%) Eclipse
14 8 (0.13%) SonarQube
15 7 (0.12%) Vagrant
General
1 1302 (21.73%) Finance
2 391 (6.53%) Telecoms
3 285 (4.76%) Retail
4 276 (4.61%) Banking
5 198 (3.30%) Legal
6 162 (2.70%) Law
7 134 (2.24%) Marketing
8 116 (1.94%) Manufacturing
9 93 (1.55%) Billing
10 65 (1.08%) Back Office
11 58 (0.97%) Investment Banking
12 48 (0.80%) Financial Institution
13 40 (0.67%) Front Office
14 37 (0.62%) Publishing
15 35 (0.58%) French Language
16 33 (0.55%) German Language
17 31 (0.52%) International Banking
18 30 (0.50%) Electronics
18 30 (0.50%) Games
19 29 (0.48%) Pharmaceutical
Job Titles
1 1489 (24.85%) Analyst
2 675 (11.27%) Support Analyst
3 667 (11.13%) Support Engineer
4 633 (10.56%) Service Manager
5 593 (9.90%) Service Analyst
6 518 (8.64%) Service Desk Analyst
7 490 (8.18%) Applications Support
8 397 (6.63%) Team Leader
9 368 (6.14%) 2nd Line Support
10 327 (5.46%) IT Support
11 308 (5.14%) Delivery Manager
12 303 (5.06%) Services Delivery Manager
13 283 (4.72%) Administrator
14 275 (4.59%) Network Engineer
15 260 (4.34%) IT Manager
16 228 (3.81%) Applications Support Analyst
17 209 (3.49%) 2nd Line Engineer
18 192 (3.20%) Desktop Support
19 191 (3.19%) Developer
19 191 (3.19%) Technical Support
Libraries, Frameworks & Software Standards
1 243 (4.06%) .NET
2 229 (3.82%) XML
3 161 (2.69%) Web Services
4 152 (2.54%) HTML
5 120 (2.00%) CSS
6 119 (1.99%) ASP.NET
7 85 (1.42%) Middleware
7 85 (1.42%) REST
8 83 (1.39%) SOAP
9 68 (1.13%) XSLT
10 57 (0.95%) Spring
11 53 (0.88%) AngularJS
12 50 (0.83%) jQuery
13 42 (0.70%) HTML5
14 41 (0.68%) Hibernate
15 33 (0.55%) .NET Framework
16 31 (0.52%) Flash
16 31 (0.52%) XSL
17 30 (0.50%) J2EE
18 27 (0.45%) Java EE
Miscellaneous
1 582 (9.71%) Analytical Skills
2 472 (7.88%) Data Centre
3 320 (5.34%) Management Information System
4 226 (3.77%) Blackberry
5 151 (2.52%) Driving Licence
6 148 (2.47%) Replication
7 128 (2.14%) Statistics
8 114 (1.90%) Computer Science
9 100 (1.67%) Clustering
10 89 (1.49%) Video Conferencing
11 76 (1.27%) iPhone
12 66 (1.10%) Hedge funds
13 59 (0.98%) Mathematics
14 57 (0.95%) CMDB
14 57 (0.95%) NHS
15 52 (0.87%) Fat Client
15 52 (0.87%) Thin Client
16 47 (0.78%) Enterprise Software
17 45 (0.75%) Client/Server
17 45 (0.75%) Mainframe
Operating Systems
1 2138 (35.68%) Windows
2 889 (14.84%) Windows Server
3 614 (10.25%) Linux
4 553 (9.23%) Windows Server 2008
5 549 (9.16%) Windows 7
6 475 (7.93%) Unix
7 447 (7.46%) Windows Server 2012
8 343 (5.72%) Windows Server 2003
9 269 (4.49%) Windows 8
10 188 (3.14%) Windows XP
11 116 (1.94%) Solaris
12 98 (1.64%) Red Hat Enterprise Linux
13 91 (1.52%) Mac OS X
14 86 (1.44%) Android
15 64 (1.07%) Windows 10
16 49 (0.82%) Apple iOS
17 45 (0.75%) Windows Vista
18 42 (0.70%) CentOS
19 40 (0.67%) AIX
20 38 (0.63%) Windows 2000 Server
Processes & Methodologies
1 2507 (41.84%) ITIL
2 1178 (19.66%) Service Delivery
3 904 (15.09%) Service Management
4 602 (10.05%) Incident Management
5 576 (9.61%) Change Management
6 498 (8.31%) Problem Management
7 483 (8.06%) Mentoring
8 385 (6.43%) Project Management
9 338 (5.64%) Root Cause Analysis
10 336 (5.61%) Continuous Improvement
11 297 (4.96%) Agile Software Development
12 291 (4.86%) ITIL V3
13 287 (4.79%) CRM
14 284 (4.74%) ITSM
15 252 (4.21%) Coaching
16 244 (4.07%) Disaster Recovery
17 227 (3.79%) Line Management
18 221 (3.69%) PRINCE2
19 215 (3.59%) Stakeholder Management
20 214 (3.57%) Time Management
Programming Languages
1 975 (16.27%) SQL
2 237 (3.96%) Java
3 212 (3.54%) PL/SQL
4 164 (2.74%) JavaScript
5 151 (2.52%) C#
5 151 (2.52%) PowerShell
6 142 (2.37%) C
7 107 (1.79%) T-SQL
8 88 (1.47%) Shell Script
9 65 (1.08%) Python
10 61 (1.02%) VB
11 58 (0.97%) Perl
12 41 (0.68%) C++
13 40 (0.67%) Bash Shell
14 37 (0.62%) PHP
15 34 (0.57%) VB.NET
16 32 (0.53%) VBScript
17 30 (0.50%) VBA
18 17 (0.28%) ABAP
19 16 (0.27%) Ruby
Qualifications
1 584 (9.75%) Cisco Certification
2 501 (8.36%) Degree
3 443 (7.39%) Microsoft Certification
4 400 (6.68%) CCNA
5 392 (6.54%) Security Cleared
6 320 (5.34%) CCNP
7 308 (5.14%) SC Cleared
8 287 (4.79%) ITIL Certification
9 205 (3.42%) MCSE
10 137 (2.29%) MCSA
11 131 (2.19%) MCP
12 95 (1.59%) VMware Certified Professional (VCP)
13 91 (1.52%) ITIL Foundation Certificate
14 81 (1.35%) MCITP
15 64 (1.07%) ISEB
16 55 (0.92%) MCTS
17 53 (0.88%) MOS
18 49 (0.82%) A+ Certification
19 48 (0.80%) Citrix Certification
20 43 (0.72%) JNCIA
Quality Assurance & Compliance
1 170 (2.84%) QA
2 103 (1.72%) ISO/IEC 27001
3 49 (0.82%) ISO 9001
4 25 (0.42%) Data Quality
5 24 (0.40%) PCI DSS
6 17 (0.28%) Sarbanes-Oxley
7 6 (0.10%) GAAP
7 6 (0.10%) ISO22301
8 5 (0.083%) ISO 8583
8 5 (0.083%) ISO/IEC 7816
9 4 (0.067%) COBIT
9 4 (0.067%) ISO/IEC 20000
10 3 (0.050%) DICOM
10 3 (0.050%) HL7
10 3 (0.050%) ISO 9000
11 2 (0.033%) BS7799
11 2 (0.033%) HMG Security Policy Framework
System Software
1 1302 (21.73%) Active Directory
2 588 (9.81%) VMware Infrastructure
3 297 (4.96%) Hyper-V
4 192 (3.20%) vSphere
5 152 (2.54%) XenApp
6 81 (1.35%) VMware ESX
7 72 (1.20%) XenDesktop
8 65 (1.08%) Terminal Services
9 64 (1.07%) VMware ESXi
10 47 (0.78%) Terminal Server
11 43 (0.72%) Oracle RAC
12 37 (0.62%) Firmware
13 25 (0.42%) Xen
14 24 (0.40%) Microsoft App-V
15 21 (0.35%) vCloud
16 18 (0.30%) Citrix Presentation Server
17 16 (0.27%) Samba
18 13 (0.22%) EMC RecoverPoint
18 13 (0.22%) NFS
19 11 (0.18%) Veritas Cluster Server
Systems Management
1 251 (4.19%) SCCM
2 132 (2.20%) SCOM
3 72 (1.20%) Backup Exec
4 67 (1.12%) Puppet
5 63 (1.05%) NetBackup
6 60 (1.00%) Norton AntiVirus
7 53 (0.88%) Nagios
8 44 (0.73%) Cisco CUCM
9 40 (0.67%) Cisco UCCX
10 39 (0.65%) HP SIM
11 37 (0.62%) HP Data Protector
12 36 (0.60%) Oracle RMAN
13 30 (0.50%) Cisco UCCE
14 26 (0.43%) Opscode Chef
14 26 (0.43%) Tivoli
15 25 (0.42%) Data Guard
15 25 (0.42%) Symantec Endpoint Protection
16 23 (0.38%) Tivoli Storage Manager
17 22 (0.37%) OpenView
17 22 (0.37%) WSUS
Vendors
1 1853 (30.92%) Microsoft
2 963 (16.07%) VMware
3 920 (15.35%) Cisco
4 630 (10.51%) Citrix
5 555 (9.26%) Oracle
6 447 (7.46%) HP
7 223 (3.72%) Juniper
8 205 (3.42%) Remedy
9 204 (3.40%) IBM
10 191 (3.19%) CheckPoint
11 161 (2.69%) NetApp
12 156 (2.60%) Dell
12 156 (2.60%) SAP
13 153 (2.55%) F5
14 152 (2.54%) Symantec
15 130 (2.17%) SolarWinds
16 101 (1.69%) Palo Alto
17 100 (1.67%) EMC
18 92 (1.54%) Red Hat
19 90 (1.50%) Mitel
West London
Verticality Ltd
Salary: £28000 - £32000 per annum, Benefits 8% Bonus, Overtime
Posted: 3 hours ago
Andover, Hampshire
Understanding Recruitment
Salary: £25000.00 - £28000.00 per annum + shift allowance, bens
Posted: 4 hours ago
London
Thales
Posted: 10 hours ago
Basingstoke, Hampshire
Thales
Posted: 10 hours ago
Raf Mildenhall, Suffolk
RB
Posted: 11 hours ago
Raf Mildenhall, Suffolk
RB
Posted: 11 hours ago
Raf Mildenhall, Suffolk
RB
Posted: 11 hours ago
Raf Mildenhall, Suffolk
RB
Posted: 11 hours ago
Portsmouth, Hampshire
Airbus Group Careers
Posted: 13 hours ago
Stevenage, Hertfordshire
Airbus Group Careers
Posted: 13 hours ago
Wigan, Lancashire
Intech 7
Salary: From £38,000 to £40,000 per annum excellent benefits
Posted: Yesterday
Watford, Hertfordshire
SPS Resourcing
Salary: From £50,000 to £55,000 per annum Excellent Bonus & Benefits Package
Posted: Yesterday
Watford, Hertfordshire
SPS Resourcing
Salary: From £60,000 to £65,000 per annum Car, Bonus & Benefits
Posted: Yesterday
Bath, Avon
Sanderson
Salary: £40000 - £45000 per annum
Posted: 2 days ago
City, London
HAYS INFORMATION TECHNOLOGY
Salary: £27255.00 - £28635.00 per annum + Excellent benefits
Posted: 2 days ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: From £20,000 to £25,000 per annum
Posted: 2 days ago
London
Square One Resources
Salary: From £30,000 to £35,000 per annum
Posted: 2 days ago
Cobham, Surrey
Sanderson
Salary: £37231.00 - £46538.00 per annum
Posted: 2 days ago
Basingstoke, Hampshire
Capita Resourcing - IT Resourcing
Salary: £25000 - £30000 per annum + Benefits
Posted: 2 days ago
City, London
Plan-net
Salary: Unspecified Market Rate
Posted: 2 days ago
Guildford, Surrey
FT Select
Salary: From £40,000 to £45,000 per annum + 10% bonus + 10% car allowance
Posted: 2 days ago
Birmingham, West Midlands (County)
ESA Group
Salary: From £30,000 to £35,000 per annum
Posted: 2 days ago
Crewe, Cheshire
Michael Page Technology
Salary: £22000 - £25000 per annum + benefits
Posted: 2 days ago
Reigate, Surrey
Vantage Recruitment Solutions Ltd
Salary: From £40,000 to £55,000 per annum plus excellent benefits package.
Posted: 2 days ago
Bedford, Bedfordshire
Complete Tech Limited
Salary: From £40,000 to £50,000 per annum + Bonus + Benefits
Posted: 2 days ago
Coventry, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £70000.00 per annum
Posted: 2 days ago
Coventry, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £60000.00 per annum
Posted: 2 days ago
South East
Cognizant
Posted: 2 days ago
Stoke-On-Trent, Staffordshire
Crimson Ltd
Salary: £50000 - £64000 per annum + benefits
Posted: 2 days ago
London
Montash
Salary: £65000 - £85000 per annum + bonus + benefits
Posted: 2 days ago