The table below looks at the statistics for SLA skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited SLA over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Service Level Agreement (SLA)
Rank 103 97 114
Rank change year-on-year
-6 +17
Permanent jobs citing SLA 2943 3190 2677
As % of all permanent IT jobs located in the UK 2.69% 2.78% 2.52%
As % of the Quality Assurance & Compliance category 25.00% 26.02% 24.62%
Number of salaries quoted 2297 2488 2100
Average salary £37,000 £36,000 £40,000
Average salary % change year-on-year
+2.77% -10.00%
90% offered a salary of more than £22,150 £22,500 £22,000
10% offered a salary of more than £57,500 £62,000 £60,000
UK excluding London average salary £35,000 £32,500 £35,750
% change year-on-year
+7.69% -9.09%

The following table is for comparison with the above and provides statistics for the entire Quality Assurance & Compliance category in permanent jobs advertised across the UK.

Quality Assurance & Compliance Category
UK
Permanent IT job ads with a match in the
Quality Assurance & Compliance category
11772 12262 10873
As % of all permanent IT jobs located in the UK 10.75% 10.69% 10.24%
Number of salaries quoted 9379 9451 8545
Average salary £46,000 £45,000 £46,500
Average salary % change year-on-year
+2.22% -3.22%
90% offered a salary of more than £27,500 £27,500 £28,000
10% offered a salary of more than £75,000 £75,000 £70,000
UK excluding London average salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

SLA
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing SLA within the UK as a proportion of the total demand within the Quality Assurance & Compliance category.

SLA Jobs Demand Trend in the UK

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA within the UK.

SLA Salary Trend in the UK

SLA
Salary Histogram

This chart provides a salary histogram for IT jobs citing SLA over the 3 months to 28 August 2015 within the UK.

SLA Salary Histogram in the UK

SLA
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing SLA within the UK over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -5 2700 £37,000 +1.36% 288
London -18 813 £43,500 -7.44% 79
South East -9 717 £35,000 +7.69% 60
South West +3 237 £35,000 +16.66% 39
North West +7 212 £31,500 -7.35% 28
East of England +9 209 £40,000 - 24
Yorkshire -8 206 £37,500 +7.14% 23
Surrey +29 203 £32,500 +1.56% 7
Berkshire -12 194 £40,000 +6.66% 10
City of London -1 186 £47,000 - 14
West Midlands +15 177 £32,500 +14.03% 14
West Yorkshire -28 134 £37,500 +7.14% 15
Manchester +34 119 £31,000 - 12
East Midlands -3 118 £30,000 - 17
Hampshire -23 114 £27,000 -1.81% 19
Buckinghamshire +4 102 £28,225 +15.20% 12
Wiltshire +19 95 £37,500 +50.00% 12
Leeds -24 87 £35,000 - 9
Reading -1 80 £38,500 +10.00% 5
Birmingham +29 79 £37,500 +15.38% 7
Milton Keynes +13 79 £31,500 +21.15% 6
Scotland -24 73 £40,000 +14.28% 13
Hertfordshire 0 67 £45,000 +2.85% 14
Wales -6 61 £39,000 +11.42% 6
Essex +19 53 £37,500 +7.14% 3
South Wales -16 52 £39,000 +11.42% 6
Bedfordshire -8 50 £49,200 +19.27% 4
Slough +6 49 £46,250 +8.82% 1
Nottinghamshire -3 44 £25,000 -28.57% 11
Nottingham +5 43 £26,000 -20.00% 9

SLA
Top 30 Related IT Skills

For the 6 months to 28 August 2015, IT jobs within the UK citing SLA also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA.

1 2519 (40.77%) ITIL
2 2487 (40.25%) Windows
3 2059 (33.32%) Microsoft
4 1390 (22.50%) Active Directory
5 1329 (21.51%) Service Delivery
6 1269 (20.54%) VMware
7 1193 (19.31%) Finance
8 1117 (18.08%) MS Excel
9 1016 (16.44%) SQL
10 1007 (16.30%) Cisco
11 894 (14.47%) MS Office
12 873 (14.13%) Service Management
13 844 (13.66%) VMware Infrastructure
14 816 (13.21%) Windows Server 2008
15 803 (13.00%) MS Exchange
16 765 (12.38%) Firewall
17 708 (11.46%) Incident Management
18 688 (11.13%) Change Management
19 659 (10.67%) SQL Server
20 648 (10.49%) Linux
21 636 (10.29%) DNS
22 630 (10.20%) Citrix
23 629 (10.18%) Analytical Skills
24 608 (9.84%) Windows 7
25 593 (9.60%) Cisco Certification
26 592 (9.58%) WAN
27 583 (9.44%) Degree
28 576 (9.32%) Windows Server 2003
29 565 (9.14%) LAN
30 549 (8.88%) Windows Server 2012

SLA
Top Related IT Skills by Category

For the 6 months to 28 August 2015, IT jobs within the UK citing SLA also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA. Up to 20 skills are shown per category.

Application Platforms
1 803 (13.00%) MS Exchange
2 384 (6.21%) Exchange Server 2010
3 311 (5.03%) SharePoint
4 259 (4.19%) Exchange Server 2007
5 238 (3.85%) IIS
6 172 (2.78%) Exchange Server 2013
7 154 (2.49%) Lync
8 132 (2.14%) Blackberry Enterprise Server
9 108 (1.75%) Exchange Server 2003
10 78 (1.26%) IBM Notes
11 68 (1.10%) Apache
12 53 (0.86%) WebLogic
13 51 (0.83%) WebSphere
14 43 (0.70%) Tomcat
14 43 (0.70%) Office Communications Server
15 35 (0.57%) SharePoint 2013
16 30 (0.49%) JBoss
17 29 (0.47%) SharePoint 2010
18 27 (0.44%) CMS
19 24 (0.39%) Drupal
Applications
1 1117 (18.08%) MS Excel
2 894 (14.47%) MS Office
3 76 (1.23%) MS Visio
4 74 (1.20%) MS PowerPoint
5 32 (0.52%) MS Project
6 19 (0.31%) Spreadsheet
7 8 (0.13%) InDesign
8 7 (0.11%) InfoPath
9 4 (0.065%) Adobe Creative Suite
10 2 (0.032%) Adobe After Effects
10 2 (0.032%) AutoCAD
11 1 (0.016%) CATIA
11 1 (0.016%) Windchill
11 1 (0.016%) Photoshop
11 1 (0.016%) PrintSoft PReS
11 1 (0.016%) PTC Creo
11 1 (0.016%) FastStats
Business Applications
1 53 (0.86%) Dynamics CRM
2 42 (0.68%) Oracle EBS
3 32 (0.52%) Remedy ITSM
4 27 (0.44%) Oracle Applications
5 21 (0.34%) Oracle Procure-to-Pay
6 19 (0.31%) Northgate Housing
7 18 (0.29%) Summit
8 16 (0.26%) Dynamics AX
9 14 (0.23%) Magento
10 13 (0.21%) Oracle Payables
11 12 (0.19%) Oracle Assets
11 12 (0.19%) Oracle General Ledger
11 12 (0.19%) SAP Oil and Gas
12 11 (0.18%) Oracle EBS R12
13 10 (0.16%) Oracle Receivables
13 10 (0.16%) SAP CO
13 10 (0.16%) SAP FI/CO
13 10 (0.16%) SAP FI
14 8 (0.13%) Oracle Financials
14 8 (0.13%) Oracle iProcurement
Cloud Services
1 182 (2.95%) Office 365
2 90 (1.46%) Amazon AWS
3 69 (1.12%) Microsoft Azure
4 49 (0.79%) SaaS
5 35 (0.57%) Cloud Computing
6 17 (0.28%) IaaS
6 17 (0.28%) Mimecast
7 8 (0.13%) Google Apps
8 5 (0.081%) Joyent
8 5 (0.081%) Amazon EC2
8 5 (0.081%) Google Analytics
8 5 (0.081%) Google Cloud Platform
9 4 (0.065%) Amazon S3
10 3 (0.049%) Virtual Private Cloud
11 2 (0.032%) AWS CloudFormation
12 1 (0.016%) Dropbox
12 1 (0.016%) Yammer
12 1 (0.016%) SuccessFactors
12 1 (0.016%) HP Helion
Communications & Networking
1 765 (12.38%) Firewall
2 636 (10.29%) DNS
3 592 (9.58%) WAN
4 565 (9.14%) LAN
5 483 (7.82%) TCP/IP
6 467 (7.56%) DHCP
7 377 (6.10%) VPN
8 342 (5.53%) SAN
9 290 (4.69%) Internet
10 284 (4.60%) VoIP
11 197 (3.19%) Wireless
12 166 (2.69%) Cisco ASA
12 166 (2.69%) BGP
13 158 (2.56%) MPLS
14 139 (2.25%) NAS
15 127 (2.06%) Cisco IOS
16 121 (1.96%) OSPF
17 118 (1.91%) Cisco Nexus
18 108 (1.75%) Network Security
19 104 (1.68%) EIGRP
Database & Business Intelligence
1 659 (10.67%) SQL Server
2 165 (2.67%) SQL Server 2008
3 160 (2.59%) MySQL
4 155 (2.51%) Oracle Database
5 120 (1.94%) Data Warehouse
6 114 (1.84%) Relational Database
7 109 (1.76%) SQL Server 2005
8 88 (1.42%) SQL Server Reporting Services
9 84 (1.36%) SQL Server Integration Services
10 74 (1.20%) Oracle Reports
11 66 (1.07%) Oracle Database 11g
12 63 (1.02%) Oracle Database 10g
12 63 (1.02%) BusinessObjects
13 52 (0.84%) RDBMS
14 49 (0.79%) SQL Server Analysis Services
14 49 (0.79%) SQL Server 2012
15 44 (0.71%) Crystal Reports
16 36 (0.58%) DB2
17 27 (0.44%) Oracle Database 12c
18 25 (0.40%) DTS
Development Applications
1 58 (0.94%) JIRA
2 33 (0.53%) Maven
3 29 (0.47%) VSS/SourceSafe
4 26 (0.42%) Visual Studio
5 24 (0.39%) Subversion
5 24 (0.39%) Jenkins
6 20 (0.32%) Git (software)
7 17 (0.28%) Team Foundation Server
7 17 (0.28%) Hudson
7 17 (0.28%) MSI
8 16 (0.26%) PowerBuilder
9 15 (0.24%) Toad
10 12 (0.19%) Oracle Forms
11 8 (0.13%) Apache Ivy
12 7 (0.11%) Ant
13 6 (0.097%) Rational Performance Tester
14 5 (0.081%) Selenium
14 5 (0.081%) NUnit
15 4 (0.065%) LSMW
15 4 (0.065%) JUnit
General
1 1193 (19.31%) Finance
2 416 (6.73%) Telecoms
3 298 (4.82%) Banking
4 273 (4.42%) Retail
5 177 (2.86%) Legal
6 118 (1.91%) Law
7 112 (1.81%) Marketing
8 80 (1.29%) Manufacturing
9 58 (0.94%) Back Office
10 54 (0.87%) Billing
11 47 (0.76%) Pharmaceutical
12 46 (0.74%) Advertising
13 45 (0.73%) Financial Institution
14 44 (0.71%) French Language
15 37 (0.60%) German Language
16 36 (0.58%) Investment Banking
17 34 (0.55%) International Banking
18 32 (0.52%) Games
19 31 (0.50%) Front Office
20 30 (0.49%) Electronics
Job Titles
1 1436 (23.24%) Analyst
2 644 (10.42%) Support Analyst
3 635 (10.28%) Service Manager
4 616 (9.97%) Support Engineer
5 420 (6.80%) Service Analyst
6 388 (6.28%) Service Desk Analyst
7 365 (5.91%) Team Leader
8 325 (5.26%) Applications Support
9 313 (5.07%) Delivery Manager
10 302 (4.89%) Administrator
11 293 (4.74%) 2nd Line Support
12 281 (4.55%) Network Engineer
13 277 (4.48%) Services Delivery Manager
14 274 (4.43%) IT Support
15 236 (3.82%) 1st Line Support
16 200 (3.24%) Technical Support
17 170 (2.75%) Infrastructure Engineer
18 159 (2.57%) Developer
19 156 (2.52%) Support Manager
20 147 (2.38%) Systems Administrator
Libraries, Frameworks & Software Standards
1 237 (3.84%) .NET
2 149 (2.41%) Web Services
3 137 (2.22%) HTML
4 120 (1.94%) XML
5 112 (1.81%) CSS
6 65 (1.05%) J2EE
7 63 (1.02%) ASP.NET
8 57 (0.92%) Middleware
9 54 (0.87%) REST
10 41 (0.66%) XSLT
11 37 (0.60%) Spring
12 35 (0.57%) jQuery
13 32 (0.52%) Oracle Fusion
13 32 (0.52%) Ajax
14 31 (0.50%) AngularJS
15 30 (0.49%) SOAP
16 25 (0.40%) JMS
16 25 (0.40%) .NET Framework
16 25 (0.40%) JSON
16 25 (0.40%) HTML5
Miscellaneous
1 629 (10.18%) Analytical Skills
2 476 (7.70%) Data Centre
3 346 (5.60%) Management Information System
4 203 (3.29%) Blackberry
5 130 (2.10%) Clustering
6 128 (2.07%) Replication
7 108 (1.75%) Computer Science
8 87 (1.41%) Statistics
8 87 (1.41%) CMDB
9 60 (0.97%) Video Conferencing
9 60 (0.97%) Client/Server
10 59 (0.95%) Mainframe
11 58 (0.94%) Mathematics
12 54 (0.87%) NHS
13 53 (0.86%) User Experience
13 53 (0.86%) Performance Metrics
14 52 (0.84%) Enterprise Software
15 49 (0.79%) Thin Client
15 49 (0.79%) Fat Client
16 47 (0.76%) iPhone
Operating Systems
1 2487 (40.25%) Windows
2 816 (13.21%) Windows Server 2008
3 648 (10.49%) Linux
4 608 (9.84%) Windows 7
5 576 (9.32%) Windows Server 2003
6 549 (8.88%) Windows Server 2012
7 394 (6.38%) UNIX
8 335 (5.42%) Windows XP
9 330 (5.34%) Windows 8
10 122 (1.97%) Windows Vista
11 109 (1.76%) Solaris
12 90 (1.46%) Android
13 81 (1.31%) Red Hat Enterprise Linux
13 81 (1.31%) Mac OS X
14 43 (0.70%) Windows 2000 Server
15 41 (0.66%) AIX
16 36 (0.58%) Windows 2000
17 33 (0.53%) Apple iOS
18 23 (0.37%) Debian
19 22 (0.36%) Data ONTAP
Processes & Methodologies
1 2519 (40.77%) ITIL
2 1329 (21.51%) Service Delivery
3 873 (14.13%) Service Management
4 708 (11.46%) Incident Management
5 688 (11.13%) Change Management
6 519 (8.40%) Problem Management
7 516 (8.35%) Project Management
8 441 (7.14%) Mentoring
9 384 (6.21%) Root Cause Analysis
10 311 (5.03%) Disaster Recovery
11 309 (5.00%) Line Management
12 287 (4.64%) Agile Software Development
13 262 (4.24%) Change Control
14 259 (4.19%) Continuous Improvement
15 257 (4.16%) ITSM
16 253 (4.09%) CRM
17 251 (4.06%) Configuration Management
18 250 (4.05%) Time Management
19 228 (3.69%) PRINCE2
20 226 (3.66%) Coaching
Programming Languages
1 1016 (16.44%) SQL
2 244 (3.95%) Java
3 217 (3.51%) PowerShell
4 142 (2.30%) C#
5 116 (1.88%) JavaScript
6 111 (1.80%) T-SQL
7 104 (1.68%) PL/SQL
8 93 (1.51%) C
9 82 (1.33%) Perl
10 68 (1.10%) Shell Script
11 59 (0.95%) Python
12 56 (0.91%) VBScript
13 53 (0.86%) VB
14 45 (0.73%) PHP
15 44 (0.71%) Bash Shell
16 36 (0.58%) VBA
17 31 (0.50%) VB.NET
18 28 (0.45%) JCL
19 24 (0.39%) COBOL
20 19 (0.31%) ABAP
Qualifications
1 593 (9.60%) Cisco Certification
2 583 (9.44%) Degree
3 503 (8.14%) Microsoft Certification
4 465 (7.53%) Security Cleared
5 428 (6.93%) CCNA
6 363 (5.87%) ITIL Certification
7 335 (5.42%) SC Cleared
8 257 (4.16%) MCSE
9 255 (4.13%) CCNP
10 242 (3.92%) MCP
11 143 (2.31%) MCSA
12 125 (2.02%) MCITP
13 96 (1.55%) DV Cleared
14 88 (1.42%) ITIL Foundation Certificate
15 81 (1.31%) HND
16 80 (1.29%) A+ Certification
17 79 (1.28%) VMware Certified Professional (VCP)
18 61 (0.99%) MCTS
19 51 (0.83%) MOS
19 51 (0.83%) CCIE
Quality Assurance & Compliance
1 151 (2.44%) QA
2 93 (1.51%) ISO/IEC 27001
3 87 (1.41%) ISO 9001
4 46 (0.74%) PCI DSS
5 33 (0.53%) Sarbanes-Oxley
6 10 (0.16%) JSP 440
7 9 (0.15%) HL7
8 7 (0.11%) ISO 14001
9 6 (0.097%) ISO/IEC 20000
10 5 (0.081%) HIPAA
10 5 (0.081%) Data Quality
10 5 (0.081%) ISO 9000
11 4 (0.065%) Solvency II
11 4 (0.065%) COBIT
12 3 (0.049%) 21 CFR Part 11
12 3 (0.049%) GMP
12 3 (0.049%) DICOM
13 1 (0.016%) P3O
13 1 (0.016%) BS7799
System Software
1 1390 (22.50%) Active Directory
2 844 (13.66%) VMware Infrastructure
3 367 (5.94%) Hyper-V
4 189 (3.06%) vSphere
5 151 (2.44%) XenApp
6 141 (2.28%) VMware ESX
7 99 (1.60%) VMware ESXi
8 83 (1.34%) Terminal Services
9 55 (0.89%) Oracle RAC
10 53 (0.86%) XenDesktop
11 37 (0.60%) Terminal Server
12 31 (0.50%) Citrix Presentation Server
12 31 (0.50%) Microsoft App-V
13 30 (0.49%) UAG
14 27 (0.44%) ISA Server
15 26 (0.42%) Firmware
16 20 (0.32%) NFS
16 20 (0.32%) Xen
16 20 (0.32%) Forefront TMG
17 16 (0.26%) VirtualBox
Systems Management
1 286 (4.63%) SCCM
2 162 (2.62%) SCOM
3 83 (1.34%) Nagios
4 77 (1.25%) NetBackup
5 73 (1.18%) Backup Exec
6 62 (1.00%) Norton AntiVirus
7 54 (0.87%) Puppet
8 45 (0.73%) Opscode Chef
9 42 (0.68%) HP Data Protector
10 41 (0.66%) WSUS
11 38 (0.61%) Data Guard
12 37 (0.60%) Opsview
13 36 (0.58%) HP SIM
14 34 (0.55%) Symantec Endpoint Protection
15 32 (0.52%) Cisco Prime
16 29 (0.47%) SCVMM
17 28 (0.45%) ServiceCenter
18 26 (0.42%) Tivoli
19 24 (0.39%) Oracle RMAN
20 23 (0.37%) BladeLogic
Vendors
1 2059 (33.32%) Microsoft
2 1269 (20.54%) VMware
3 1007 (16.30%) Cisco
4 630 (10.20%) Citrix
5 475 (7.69%) Oracle
6 454 (7.35%) HP
7 224 (3.63%) Remedy
8 214 (3.46%) Juniper
9 199 (3.22%) CheckPoint
10 179 (2.90%) Symantec
11 178 (2.88%) SAP
11 178 (2.88%) F5
12 158 (2.56%) Dell
13 146 (2.36%) NetApp
14 137 (2.22%) Apple
15 136 (2.20%) IBM
16 128 (2.07%) Computacenter
17 110 (1.78%) SolarWinds
18 109 (1.76%) EMC
19 98 (1.59%) Avaya
London
ARC IT Recruitment Ltd
Salary: £65000 Per Annum Plus Bonus and Benefits
Posted: 53 minutes ago
Nottingham, Nottinghamshire
Computer People
Salary: £30000 per annum + Benefits
Posted: 1 hour ago
South West London
First Point
Salary: £35000.00 - £45000.00 per annum
Posted: 1 hour ago
Basingstoke, Hampshire
Connected IT
Salary: £25000 - £55000 per annum + Bonus + Benefits
Posted: 1 hour ago
Basingstoke, Hampshire
Connected IT
Salary: £30000 - £55000 per annum + Bonus + Benefits
Posted: 1 hour ago
London
Greywood Associates Limited
Salary: £27000 - £32000 per annum + bens
Posted: 1 hour ago
Maidenhead, Berkshire
Adalta Recruitment Solutions
Salary: £60000 - £70000 per annum + Pensions + Benefits + Bonus
Posted: 1 hour ago
Oxford, Oxfordshire
Senitor Associates
Salary: £25000 per annum
Posted: 1 hour ago
Stevenage, Hertfordshire
Senitor Associates
Salary: £40000 per annum
Posted: 1 hour ago
Birmingham, West Midlands (County)
Computer People
Salary: £35000.00 - £45000.00 per annum
Posted: 1 hour ago
Leeds, West Yorkshire
Sky Bet
Posted: 1 hour ago
Gateshead, Tyne and Wear
Bluetownonline
Salary: £18k - 21k per year
Posted: 2 hours ago
Colne, Lancashire
Broady Limited
Salary: From £25,000 to £30,000 per annum + good range of benefits
Posted: 2 hours ago
Newton Aycliffe, County Durham
Lawrence Harvey Enterprise
Salary: £50000 - £60000 per annum + excellent benefits package, bonus
Posted: 2 hours ago
Hatfield, Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 2 hours ago
London
Lorien Resourcing
Salary: £100000 - £110000 per annum + package
Posted: 2 hours ago
Nottingham, Nottinghamshire
EMBS- People Transfer
Salary: To £30,000 + Benefits
Posted: 3 hours ago
West Yorkshire
Harvey Nash plc
Salary: £35000 - £42000 per annum
Posted: 4 hours ago
South East
Vodafone
Posted: 5 hours ago
Manchester, Lancashire
Evolution Recruitment Solutions
Salary: 30,000-40,000 + Benefits
Posted: 6 hours ago