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This section looks at the demand for Service Level Agreement (SLA) skills across the UK with a comparison to our Quality Assurance & Compliance category. Included is a guide to the average salaries offered in IT jobs that have cited SLA over the last 3 months to 9 May 2008 with a comparison to the same period last year.

LinkService Level Agreement (SLA)
Location
3 months to 9 May 2008Same period last year
Rank120128
Rank change on same period last yearUp+8
Matching permanent IT job ads35493297
As % of all UK permanent IT job ads sampled1.730 %1.473 %
As % of the category below30.70 %29.93 %
Salaries quoted29542721
Average minimum salary£35,658£35,828
Average salary£37,999£38,333
% change on same period last year-0.87 %
Average maximum salary£40,341£40,838
UK excluding London average salary£35,096£36,464
% change on same period last year-3.75 %
Quality Assurance & Compliance UKQuality Assurance & Compliance
UK
Matching permanent IT job ads1156011015
As % of all UK permanent IT job ads sampled5.635 %4.922 %
Salaries quoted94868784
Average minimum salary£39,513£40,983
Average salary£42,893£44,064
% change on same period last year-2.65 %
Average maximum salary£46,272£47,145
UK excluding London average salary£38,411£40,797
% change on same period last year-5.84 %

SLA
Demand Trend

The chart provides the 3-month moving total starting in 2004 of permanent IT jobs ads citing SLA across the UK as a proportion of the total demand within the Quality Assurance & Compliance category.

SLA Demand Trend

SLA
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs ads citing SLA across the UK.

SLA Salary Trend

SLA
Salary Histogram

The chart provides a salary histogram for IT jobs citing SLA across the UK over the past 3 months.

SLA Salary Histogram

SLA
Top 30 Job Locations

This section looks at the demand and provides a guide to the average salaries quoted in IT jobs citing SLA within the UK over the past 3 months.

RankLocationRank Change
on Same Period
Last Last
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
1EnglandUp+133386£37,988-0.35 %
2LondonUp+331130£44,433+5.49 %
3South EastUp+11850£38,548-5.00 %
4East of EnglandUp+63307£38,764+7.63 %
5West MidlandsUp+10300£32,589+3.02 %
6North WestDown-7272£29,566-13.61 %
7City of LondonUp+33271£45,562-9.43 %
8BerkshireUp+9216£36,797-9.06 %
9YorkshireDown-21189£31,822-1.33 %
10HertfordshireUp+76187£38,867+2.81 %
11East MidlandsDown-6171£28,568-11.10 %
12HampshireDown-16170£36,453-10.81 %
13BuckinghamshireUp+40162£37,415-4.69 %
14South WestDown-14157£32,414+4.66 %
15BirminghamUp+21134£31,038-4.00 %
16SurreyUp+11120£38,411+13.22 %
17CheshireUp+10118£29,374-11.21 %
18West YorkshireDown-21101£34,515+9.60 %
19ManchesterDown-2496£28,158-16.42 %
20ScotlandUp+388£38,539+1.12 %
21Milton KeynesUp+4786£34,538-2.48 %
22LeedsDown-2874£32,234+1.63 %
23HerefordshireUp+273£39,231+37.24 %
24Hemel HempsteadUp+162£39,830+36.53 %
25BasingstokeUp+859£42,266+31.56 %
25OxfordshireUp+459£34,284-4.47 %
25South YorkshireDown-859£28,721-12.17 %
26NottinghamshireDown-1458£26,951-11.69 %
27NorthamptonshireUp+1157£31,073-20.21 %
28Docklands, LondonUp+4055£37,817-24.44 %

SLA
Top 30 Related IT Skills

Over the past 6 months permanent IT jobs across the UK citing SLA also mentioned the following skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled citing SLA.

12202 (29.67 %)ITIL
21777 (23.94 %)Windows
31332 (17.95 %)Service Delivery
41269 (17.10 %)Microsoft
51194 (16.09 %)Finance
6799 (10.77 %)SQL
7782 (10.54 %)MS Office
8773 (10.41 %)MS Excel
9756 (10.19 %)Unix
10681 (9.175 %)Active Directory
11667 (8.987 %)Telecoms
12639 (8.610 %)Service Management
13619 (8.340 %)Cisco
14556 (7.491 %)TCP/IP
15553 (7.451 %)Microsoft Certification
16549 (7.397 %)MS Exchange
17532 (7.168 %)Oracle
18503 (6.777 %)LAN
19497 (6.696 %)Project Management
20496 (6.683 %)WAN
21473 (6.373 %)Internet
22471 (6.346 %)Citrix
23458 (6.171 %)SQL Server
24450 (6.063 %)Windows 2000
25445 (5.996 %)Health
26428 (5.767 %)ITIL Certification
27409 (5.511 %)Cisco Certification
28400 (5.389 %)Pensions
29383 (5.160 %)Banking
30376 (5.066 %)Degree

SLA
Top Related IT Skills by Category

Over the past 6 months permanent IT jobs across the UK citing SLA also mentioned the following skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled citing SLA. Up to 20 skills are shown per category.

Application Development
1197 (2.654 %)XML
2179 (2.412 %).NET
3154 (2.075 %)WebSphere
4134 (1.805 %)HTML
5106 (1.428 %)J2EE
6104 (1.401 %)ASP
788 (1.186 %)ASP.NET
856 (0.755 %)WebServices
954 (0.728 %)JSP
1049 (0.660 %)Middleware
1122 (0.296 %)CSS
1219 (0.256 %).NET Framework
1316 (0.216 %)EJB
1316 (0.216 %)SAP Basis
1415 (0.202 %)Spring
1514 (0.189 %)WinForms
1514 (0.189 %)ASP.NET 2.0
1612 (0.162 %)JavaBeans
1612 (0.162 %)XSLT
1711 (0.148 %)SAP XI
Application Platforms
1549 (7.397 %)MS Exchange
2288 (3.880 %)Exchange Server 2003
3245 (3.301 %)IIS
4171 (2.304 %)Exchange Server 2000
5138 (1.859 %)Lotus Notes
684 (1.132 %)SharePoint
783 (1.118 %)Apache
848 (0.647 %)Exchange Server 2007
936 (0.485 %)Exchange Server 5.5
936 (0.485 %)WebSphere MQ
1035 (0.472 %)WebLogic
1131 (0.418 %)CMS
1229 (0.391 %)MQSeries
1326 (0.350 %)CICS
1425 (0.337 %)BizTalk Server
1524 (0.323 %)Tomcat
1524 (0.323 %)WebSphere Application Server
1621 (0.283 %)GroupWise
1713 (0.175 %)Lotus Domino
1811 (0.148 %)Blackberry Enterprise Server
Applications
1782 (10.54 %)MS Office
2773 (10.41 %)MS Excel
363 (0.849 %)MS Visio
451 (0.687 %)MS Project
537 (0.499 %)MS PowerPoint
69 (0.121 %)CA Clarity
74 (0.054 %)DeltaView
83 (0.040 %)SPSS
83 (0.040 %)Acrobat
92 (0.027 %)PrintSoft PReS
101 (0.013 %)3ds Max
101 (0.013 %)Photoshop
Business Applications
124 (0.323 %)Singl.eView
124 (0.323 %)Oracle Applications
218 (0.243 %)SAP R/3
314 (0.189 %)assyst
413 (0.175 %)Oracle EBS
512 (0.162 %)Oracle Financials
512 (0.162 %)Oracle 11i
512 (0.162 %)RMDS
611 (0.148 %)Summit
79 (0.121 %)SAP CO
79 (0.121 %)SAP FI
79 (0.121 %)SAP FI/CO
88 (0.108 %)Remedy AR System
97 (0.094 %)ResourceLink
105 (0.067 %)Dynamics NAV
105 (0.067 %)Dynamics AX
105 (0.067 %)Great Plains
105 (0.067 %)SAP EBP
105 (0.067 %)SAP SEM
105 (0.067 %)SAP Business One
Communications & Networking
1556 (7.491 %)TCP/IP
2503 (6.777 %)LAN
3496 (6.683 %)WAN
4473 (6.373 %)Internet
5241 (3.247 %)DNS
6229 (3.085 %)VPN
6229 (3.085 %)Firewall
7223 (3.005 %)VoIP
8197 (2.654 %)SAN
9134 (1.805 %)DHCP
10124 (1.671 %)Broadband
10124 (1.671 %)OSPF
11122 (1.644 %)BGP
12114 (1.536 %)MPLS
13100 (1.347 %)SMTP
1494 (1.267 %)Ethernet
1591 (1.226 %)ADSL
1672 (0.970 %)SNMP
1767 (0.903 %)Wireless
1767 (0.903 %)Frame Relay
Database & Business Intelligence
1458 (6.171 %)SQL Server
2118 (1.590 %)SQL Server 2005
3105 (1.415 %)SQL Server 2000
4100 (1.347 %)DB2
585 (1.145 %)Crystal Reports
659 (0.795 %)RDBMS
747 (0.633 %)Oracle 8/8i
846 (0.620 %)MySQL
941 (0.552 %)BusinessObjects
1035 (0.472 %)Datawarehouse
1133 (0.445 %)SQL Server 7
1230 (0.404 %)MS Access
1329 (0.391 %)Oracle Reports
1421 (0.283 %)TOAD
1520 (0.269 %)Oracle 9i
1619 (0.256 %)SAP BW
1619 (0.256 %)Oracle 10g
1717 (0.229 %)DTS
1815 (0.202 %)GIS
1913 (0.175 %)SQL Server Reporting Services
Development Applications
123 (0.310 %)Visual Studio
219 (0.256 %)MSI
318 (0.243 %)Eclipse
412 (0.162 %)Oracle Forms
511 (0.148 %)Ant
511 (0.148 %)LoadRunner
69 (0.121 %)TestDirector
78 (0.108 %)Introscope
86 (0.081 %)PowerBuilder
95 (0.067 %)Synon
95 (0.067 %)Subversion
95 (0.067 %)WebLOAD
104 (0.054 %)Flash
113 (0.040 %)ClearCase
122 (0.027 %)JUnit
122 (0.027 %)COOL2E
122 (0.027 %)PeopleTools
122 (0.027 %)ClearQuest
122 (0.027 %)VSS/SourceSafe
131 (0.013 %)Dreamweaver
General
11194 (16.09 %)Finance
2667 (8.987 %)Telecoms
3445 (5.996 %)Health
4400 (5.389 %)Pensions
5383 (5.160 %)Banking
6195 (2.627 %)Retail
7192 (2.587 %)Insurance
8155 (2.088 %)Legal
9143 (1.927 %)Government
10142 (1.913 %)Back Office
11136 (1.832 %)Education
12126 (1.698 %)Law
13117 (1.576 %)Investment Banking
14106 (1.428 %)Marketing
1593 (1.253 %)Billing
1689 (1.199 %)Financial Institution
1761 (0.822 %)Front Office
1857 (0.768 %)Manufacturing
1937 (0.499 %)Auditing
2034 (0.458 %)Construction
Job Titles
11564 (21.07 %)Analyst
21005 (13.54 %)Service Manager
3853 (11.49 %)Support Analyst
4546 (7.357 %)Delivery Manager
5499 (6.723 %)Services Delivery Manager
6497 (6.696 %)Support Engineer
7471 (6.346 %)Team Leader
8396 (5.335 %)Applications Support
9317 (4.271 %)Administrator
10295 (3.975 %)IT Manager
11284 (3.826 %)Technical Support
12276 (3.719 %)Support Manager
13266 (3.584 %)Network Engineer
13266 (3.584 %)Service Analyst
14245 (3.301 %)Consultant
15190 (2.560 %)2nd Line Support
16189 (2.546 %)Helpdesk Analyst
17182 (2.452 %)Project Manager
17182 (2.452 %)Helpdesk Support
18177 (2.385 %)1st Line Support
Miscellaneous
1143 (1.927 %)Management Information System
2107 (1.442 %)Blackberry
396 (1.293 %)Asset Management
495 (1.280 %)AS400
592 (1.240 %)Mainframe
678 (1.051 %)Clustering
775 (1.011 %)EPoS
868 (0.916 %)Statistics
957 (0.768 %)NHS
1047 (0.633 %)Client/Server
1145 (0.606 %)Fixed Income
1239 (0.525 %)Computer Science
1336 (0.485 %)IBM Mainframe
1433 (0.445 %)PDA
1433 (0.445 %)IVR
1532 (0.431 %)Thin Client
1532 (0.431 %)Fat Client
1631 (0.418 %)Derivative
1730 (0.404 %)Replication
1730 (0.404 %)Tandem
Operating Systems
11777 (23.94 %)Windows
2756 (10.19 %)Unix
3450 (6.063 %)Windows 2000
4320 (4.312 %)Linux
5284 (3.826 %)Windows XP
6278 (3.746 %)Solaris
7217 (2.924 %)Windows NT
8198 (2.668 %)Windows Server 2003
9130 (1.752 %)AIX
10100 (1.347 %)HPUX
1136 (0.485 %)VMS
1232 (0.431 %)NetWare
1324 (0.323 %)SUSE
1420 (0.269 %)FreeBSD
1519 (0.256 %)OS/390
1617 (0.229 %)Mac OS X
1710 (0.135 %)MVS
189 (0.121 %)Tru64
197 (0.094 %)Windows Mobile
197 (0.094 %)Debian
Processes & Methodologies
12202 (29.67 %)ITIL
21332 (17.95 %)Service Delivery
3639 (8.610 %)Service Management
4497 (6.696 %)Project Management
5350 (4.716 %)Incident Management
6280 (3.773 %)Change Management
7269 (3.624 %)Problem Management
8254 (3.422 %)PRINCE2
9173 (2.331 %)CRM
10169 (2.277 %)Disaster Recovery
11135 (1.819 %)Configuration Management
12128 (1.725 %)ERP
13123 (1.657 %)Performance Management
14108 (1.455 %)Workflow
15106 (1.428 %)Release Management
15106 (1.428 %)Supplier Management
1690 (1.213 %)Business Intelligence
1773 (0.984 %)Fault Management
1871 (0.957 %)Business Development
1967 (0.903 %)Business Continuity
Programming Languages
1799 (10.77 %)SQL
2222 (2.991 %)Java
3213 (2.870 %)C
4139 (1.873 %)VB
5106 (1.428 %)Perl
6102 (1.374 %)Shell Script
7101 (1.361 %)PL/SQL
872 (0.970 %)C#
970 (0.943 %)JavaScript
1055 (0.741 %)VBA
1151 (0.687 %)Transact-SQL
1240 (0.539 %)COBOL
1338 (0.512 %)PHP
1338 (0.512 %)VB.NET
1431 (0.418 %)C++
1529 (0.391 %)VBScript
1628 (0.377 %)VB6
1727 (0.364 %)RPG
1817 (0.229 %)ABAP
1914 (0.189 %)Korn
Qualifications
1553 (7.451 %)Microsoft Certification
2428 (5.767 %)ITIL Certification
3409 (5.511 %)Cisco Certification
4376 (5.066 %)Degree
5323 (4.352 %)MCSE
6281 (3.786 %)CCNA
7267 (3.597 %)MCP
8219 (2.951 %)CCNP
9142 (1.913 %)MCSA
1072 (0.970 %)PRINCE2 Certification
1154 (0.728 %)A+ Certification
1253 (0.714 %)CCIP
1340 (0.539 %)CCDP
1435 (0.472 %)MOS
1525 (0.337 %)CCDA
1622 (0.296 %)HND
1721 (0.283 %)CCVP
1820 (0.269 %)Sun Certification
1820 (0.269 %)Citrix Certification
1917 (0.229 %)CCIE
Quality Assurance & Compliance
176 (1.024 %)QA
250 (0.674 %)Sarbanes-Oxley
320 (0.269 %)COBIT
418 (0.243 %)ISO9001
56 (0.081 %)BS7799
65 (0.067 %)ISO27001
73 (0.040 %)ISO9000
82 (0.027 %)HL7
91 (0.013 %)JSP 440
91 (0.013 %)ISO9002
91 (0.013 %)TickIT
System Software
1681 (9.175 %)Active Directory
2151 (2.034 %)NetBackup
399 (1.334 %)ISA Server
452 (0.701 %)Backup Exec
543 (0.579 %)MetaFrame
637 (0.499 %)Terminal Services
721 (0.283 %)NFS
812 (0.162 %)Oracle RAC
910 (0.135 %)Citrix Presentation Server
910 (0.135 %)Tivoli Workload Scheduler
910 (0.135 %)Squid
108 (0.108 %)Terminal Server
115 (0.067 %)MSMQ
115 (0.067 %)MailMarshal
124 (0.054 %)Novell eDirectory
124 (0.054 %)Oracle RMAN
133 (0.040 %)VMware ESX
133 (0.040 %)RACF
142 (0.027 %)VMware Workstation
142 (0.027 %)Microsoft Virtual Server
Systems Management
196 (1.293 %)Systems Management Server (SMS)
287 (1.172 %)OpenView
380 (1.078 %)Tivoli
475 (1.011 %)MOM
538 (0.512 %)CiscoWorks
634 (0.458 %)DameWare
733 (0.445 %)MAILsweeper
831 (0.418 %)BMC PATROL
926 (0.350 %)ServiceCenter
1024 (0.323 %)OpenView Configuration Management
1122 (0.296 %)EMC NetWorker
1220 (0.269 %)Legato
1319 (0.256 %)Netcool
1416 (0.216 %)HP Data Protector
1515 (0.202 %)WSUS
1614 (0.189 %)ZENworks
1712 (0.162 %)CONTROL-M
188 (0.108 %)Norton AntiVirus
196 (0.081 %)MIMEsweeper
196 (0.081 %)ARCserve
Vendors
11269 (17.10 %)Microsoft
2619 (8.340 %)Cisco
3532 (7.168 %)Oracle
4471 (6.346 %)Citrix
5310 (4.177 %)HP
6296 (3.988 %)Remedy
7252 (3.395 %)IBM
8237 (3.193 %)SAP
9190 (2.560 %)VERITAS
10167 (2.250 %)VMware
11141 (1.900 %)Lotus
12114 (1.536 %)Sun
1390 (1.213 %)Dell
1390 (1.213 %)Red Hat
1482 (1.105 %)CheckPoint
1578 (1.051 %)Novell
1666 (0.889 %)Sybase
1763 (0.849 %)Nortel
1763 (0.849 %)Avaya
1862 (0.835 %)Juniper
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