The table below looks at the statistics for SLA skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited SLA over the 3 months to 25 February 2017 with a comparison to the same period over the previous 2 years.

3 months to
25 Feb 2017
Same period 2016 Same period 2015
Service Level Agreement (SLA)
UK
Rank 119 93 99
Rank change year-on-year
-26 +6
Permanent jobs citing SLA 2063 3053 3221
As % of all permanent IT jobs located in the UK 2.49% 2.99% 3.02%
As % of the Quality Assurance & Compliance category 20.46% 22.58% 24.27%
Number of salaries quoted 1615 2328 2508
Median salary £35,000 £37,500 £37,500
Median salary % change year-on-year
-6.66% -
90% offered a salary of more than £20,628 £22,000 £22,375
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London median salary £31,500 £35,000 £35,000
% change year-on-year
-10.00% -

The following table is for comparison with the above and provides statistics for the entire Quality Assurance & Compliance category in permanent jobs advertised across the UK.

Quality Assurance & Compliance Category
UK
Permanent IT job ads with a match in the
Quality Assurance & Compliance category
10083 13521 13272
As % of all permanent IT jobs located in the UK 12.16% 13.25% 12.45%
Number of salaries quoted 8027 10696 10188
Median salary £47,500 £50,000 £45,000
Median salary % change year-on-year
-5.00% +11.11%
90% offered a salary of more than £27,500 £30,000 £29,000
10% offered a salary of more than £73,900 £70,000 £72,500
UK excluding London median salary £41,792 £44,000 £42,500
% change year-on-year
-5.01% +3.52%

SLA
Jobs Demand Trend

The demand trend of job ads citing SLA as a proportion of all IT jobs with a match in the Quality Assurance & Compliance category.

SLA Jobs Demand Trend in the UK

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA within the UK.

SLA Salary Trend in the UK

SLA
Salary Histogram

This chart provides a salary histogram for IT jobs citing SLA over the 3 months to 25 February 2017 within the UK.

SLA Salary Histogram in the UK

SLA
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 3 months to 25 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -23 1896 £35,000 -9.09% 187
London -22 596 £42,500 -13.26% 55
South East -33 426 £35,000 -4.10% 43
Yorkshire +19 169 £25,000 -23.66% 13
East of England -32 158 £40,000 +6.66% 14
North West -26 151 £26,000 -16.12% 16
South West +12 146 £30,000 -6.25% 16
West Midlands +5 126 £32,500 -12.16% 11
Surrey -1 112 £37,000 +13.84% 7
Berkshire -22 110 £30,000 -40.00% 6
East Midlands +11 108 £35,000 -12.50% 17
West Yorkshire +15 106 £26,500 -24.28% 9
City of London +10 96 £42,500 -9.57% 20
Manchester -19 94 £27,000 -16.92% 11
Hampshire -38 73 £35,000 -4.10% 11
Leeds +11 66 £24,500 -25.19% 6
Buckinghamshire -3 62 £26,000 -5.45% 12
Bristol +22 54 £28,000 -5.08% 8
Hertfordshire -23 54 £41,500 +18.57% 6
Birmingham -18 49 £31,250 -8.08% 4
Reading +19 48 £37,500 -5.06% 3
Milton Keynes +21 46 £30,000 +39.53% 11
Leicestershire +14 46 £45,000 +5.88% 4
Wales +3 44 £27,000 -6.08% 6
Wiltshire +2 41 £42,500 +30.76% 4
South Wales +15 40 £27,000 -10.00% 5
Cheshire +15 40 £20,819 -25.64% 3
Cambridgeshire +5 39 £40,000 +10.72% 2
Essex -5 39 £43,750 -2.77% 1
Scotland -35 39 £29,250 -16.42% 9

SLA
Top 30 Related IT Skills

For the 6 months to 25 February 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for SLA.

1 2056 (43.34%) ITIL
2 1736 (36.59%) Windows
3 1419 (29.91%) Microsoft
4 1070 (22.55%) Active Directory
5 869 (18.32%) MS Excel
6 845 (17.81%) Service Delivery
7 822 (17.33%) Finance
8 715 (15.07%) Cisco
9 714 (15.05%) MS Office
9 714 (15.05%) Windows Server
10 709 (14.95%) Service Management
11 662 (13.95%) VMware
12 657 (13.85%) SQL
13 511 (10.77%) SQL Server
14 498 (10.50%) Windows 7
15 492 (10.37%) Incident Management
16 485 (10.22%) Problem Management
17 475 (10.01%) Firewall
18 462 (9.74%) Citrix
19 446 (9.40%) MS Exchange
20 445 (9.38%) Data Centre
21 433 (9.13%) VMware Infrastructure
22 425 (8.96%) Linux
23 424 (8.94%) Analytical Skills
24 380 (8.01%) Security Cleared
25 375 (7.90%) Cisco Certification
26 374 (7.88%) Windows Server 2012
27 366 (7.72%) Degree
27 366 (7.72%) VPN
28 357 (7.53%) Windows Server 2008

SLA
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 446 (9.40%) MS Exchange
2 199 (4.19%) SharePoint
3 141 (2.97%) Exchange Server 2010
4 129 (2.72%) IIS
5 107 (2.26%) Exchange Server 2013
6 95 (2.00%) Exchange Server 2007
7 92 (1.94%) Skype for Business
8 72 (1.52%) WebLogic
9 60 (1.26%) Exchange Server 2003
10 58 (1.22%) Tomcat
11 50 (1.05%) Apache
12 45 (0.95%) CMS
13 41 (0.86%) Blackberry Enterprise Server
14 40 (0.84%) WebSphere
15 37 (0.78%) BizTalk Server
16 33 (0.70%) JBoss
17 31 (0.65%) SharePoint 2013
18 27 (0.57%) Oracle SOA Suite
19 23 (0.48%) IBM Notes
20 22 (0.46%) SharePoint 2010
Applications
1 869 (18.32%) MS Excel
2 714 (15.05%) MS Office
3 190 (4.01%) MS PowerPoint
4 87 (1.83%) MS Visio
5 31 (0.65%) Spreadsheet
6 12 (0.25%) Adobe Creative Suite
7 10 (0.21%) InDesign
8 7 (0.15%) MS Project
9 4 (0.084%) Final Cut Pro
9 4 (0.084%) QuarkXPress
10 3 (0.063%) Photoshop
11 2 (0.042%) InfoPath
11 2 (0.042%) Maya
Business Applications
1 48 (1.01%) Dynamics CRM
2 28 (0.59%) assyst
3 26 (0.55%) Oracle EBS
4 20 (0.42%) Dynamics AX
5 18 (0.38%) SAP CO
5 18 (0.38%) SAP FI
5 18 (0.38%) SAP FI/CO
6 17 (0.36%) Oracle EBS R12
6 17 (0.36%) Retail-J
7 16 (0.34%) Oracle Applications
8 12 (0.25%) SAP Oil and Gas
9 11 (0.23%) Remedy ITSM
10 10 (0.21%) Orchard Housing
10 10 (0.21%) SAP HR
11 9 (0.19%) Northgate Housing
12 8 (0.17%) PeopleSoft HRMS
13 7 (0.15%) Sage 200
14 6 (0.13%) FastStats
14 6 (0.13%) Oracle Cash Management
14 6 (0.13%) Oracle Receivables
Cloud Services
1 265 (5.59%) Office 365
2 178 (3.75%) Microsoft Azure
3 149 (3.14%) Amazon AWS
4 93 (1.96%) SaaS
5 63 (1.33%) Mimecast
6 49 (1.03%) Cloud Computing
6 49 (1.03%) IaaS
7 36 (0.76%) PaaS
8 20 (0.42%) G Suite
9 13 (0.27%) Google Cloud Platform
10 11 (0.23%) Google Analytics
11 9 (0.19%) Azure Active Directory
11 9 (0.19%) IBM Cloud
11 9 (0.19%) SoftLayer
12 8 (0.17%) GitHub
12 8 (0.17%) OneDrive
13 5 (0.11%) Taleo
13 5 (0.11%) Yammer
14 4 (0.084%) Oracle CX
14 4 (0.084%) Responsys
Communications & Networking
1 475 (10.01%) Firewall
2 366 (7.72%) VPN
3 339 (7.15%) WAN
4 329 (6.94%) LAN
5 308 (6.49%) DNS
6 253 (5.33%) TCP/IP
7 221 (4.66%) DHCP
8 205 (4.32%) SAN
9 162 (3.41%) Internet
10 147 (3.10%) VoIP
11 132 (2.78%) Wireless
12 124 (2.61%) Cisco ASA
12 124 (2.61%) Network Security
13 119 (2.51%) BGP
13 119 (2.51%) MPLS
14 103 (2.17%) Wi-Fi
15 96 (2.02%) OSPF
16 87 (1.83%) VLAN
17 80 (1.69%) Remote Desktop
18 65 (1.37%) NAS
Database & Business Intelligence
1 511 (10.77%) SQL Server
2 126 (2.66%) SQL Server 2008
3 100 (2.11%) SQL Server Reporting Services
4 92 (1.94%) SQL Server Integration Services
5 88 (1.85%) MySQL
6 77 (1.62%) Oracle Database
7 75 (1.58%) SQL Server 2012
8 64 (1.35%) Relational Database
9 57 (1.20%) Big Data
10 51 (1.08%) SQL Server 2005
10 51 (1.08%) SQL Server Analysis Services
11 41 (0.86%) SQL Server 2014
12 37 (0.78%) Data Warehouse
13 34 (0.72%) Power BI
14 31 (0.65%) Oracle Database 11g
14 31 (0.65%) Oracle Reports
15 27 (0.57%) BusinessObjects
16 26 (0.55%) RDBMS
17 24 (0.51%) Oracle Database 12c
18 23 (0.48%) Oracle Database 10g
Development Applications
1 85 (1.79%) JIRA
2 27 (0.57%) Subversion
3 20 (0.42%) Git (software)
3 20 (0.42%) PeopleTools
4 18 (0.38%) Jenkins
4 18 (0.38%) Team Foundation Server
5 16 (0.34%) Selenium
6 12 (0.25%) Visual Studio
7 10 (0.21%) Talend Open Studio
8 8 (0.17%) Cucumber
9 7 (0.15%) Vagrant
10 6 (0.13%) git-flow
10 6 (0.13%) Maven
10 6 (0.13%) PROIV
10 6 (0.13%) SQL Server Management Studio (SSMS)
10 6 (0.13%) VSS/SourceSafe
10 6 (0.13%) WebDriver
11 5 (0.11%) Atlassian Bamboo
11 5 (0.11%) Hudson
11 5 (0.11%) MSI
General
1 822 (17.33%) Finance
2 326 (6.87%) Telecoms
3 163 (3.44%) Legal
4 149 (3.14%) Retail
5 147 (3.10%) Banking
6 96 (2.02%) Law
7 81 (1.71%) Billing
8 79 (1.67%) Marketing
9 72 (1.52%) Back Office
10 61 (1.29%) Manufacturing
11 49 (1.03%) Electronics
12 48 (1.01%) Advertising
13 46 (0.97%) Publishing
14 34 (0.72%) Financial Institution
15 27 (0.57%) German Language
16 23 (0.48%) Military
17 22 (0.46%) French Language
18 16 (0.34%) Multimedia
19 12 (0.25%) Front Office
20 11 (0.23%) Local Government
Job Titles
1 1171 (24.68%) Analyst
2 487 (10.27%) Service Manager
3 478 (10.08%) Support Analyst
4 461 (9.72%) Service Analyst
5 430 (9.06%) Support Engineer
6 400 (8.43%) Service Desk Analyst
7 320 (6.75%) Applications Support
8 251 (5.29%) Delivery Manager
9 243 (5.12%) IT Support
10 231 (4.87%) Services Delivery Manager
11 224 (4.72%) IT Manager
12 223 (4.70%) 2nd Line Support
13 220 (4.64%) Infrastructure Engineer
14 193 (4.07%) Network Engineer
15 184 (3.88%) Team Leader
16 168 (3.54%) Applications Support Analyst
17 166 (3.50%) 1st Line Support
18 154 (3.25%) 3rd Line Engineer
19 152 (3.20%) IT Analyst
20 151 (3.18%) Administrator
Libraries, Frameworks & Software Standards
1 156 (3.29%) .NET
2 119 (2.51%) Web Services
2 119 (2.51%) XML
3 79 (1.67%) HTML
4 75 (1.58%) Middleware
5 68 (1.43%) ASP.NET
6 62 (1.31%) CSS
7 44 (0.93%) XSLT
8 43 (0.91%) SOAP
9 39 (0.82%) J2EE
10 37 (0.78%) Flash
11 31 (0.65%) ASP.NET Web Forms
12 29 (0.61%) REST
13 27 (0.57%) Oracle Fusion
13 27 (0.57%) Spring
14 25 (0.53%) LAMP
15 24 (0.51%) 802.1X
16 23 (0.48%) Software Packaging
17 20 (0.42%) JSON
18 18 (0.38%) JMS
Miscellaneous
1 445 (9.38%) Data Centre
2 424 (8.94%) Analytical Skills
3 291 (6.13%) Management Information System
4 118 (2.49%) Computer Science
5 115 (2.42%) Blackberry
6 78 (1.64%) Clustering
7 77 (1.62%) Driving Licence
8 62 (1.31%) Virtual Team
9 57 (1.20%) Client/Server
10 56 (1.18%) Video Conferencing
11 52 (1.10%) Enterprise Software
12 50 (1.05%) EPoS
13 49 (1.03%) iPad
14 42 (0.89%) Replication
15 40 (0.84%) CMDB
15 40 (0.84%) Fat Client
15 40 (0.84%) Thin Client
16 36 (0.76%) iPhone
17 35 (0.74%) User Experience
18 30 (0.63%) Security Operations Centre
Operating Systems
1 1736 (36.59%) Windows
2 714 (15.05%) Windows Server
3 498 (10.50%) Windows 7
4 425 (8.96%) Linux
5 374 (7.88%) Windows Server 2012
6 357 (7.53%) Windows Server 2008
7 259 (5.46%) Unix
8 210 (4.43%) Windows Server 2003
9 192 (4.05%) Windows 8
10 125 (2.63%) Windows 10
11 115 (2.42%) Windows XP
12 65 (1.37%) Solaris
13 53 (1.12%) Mac OS
14 47 (0.99%) AIX
15 37 (0.78%) Apple iOS
16 35 (0.74%) Android
16 35 (0.74%) Windows Vista
17 34 (0.72%) Mac OS X
18 33 (0.70%) Red Hat Enterprise Linux
19 22 (0.46%) CentOS
Processes & Methodologies
1 2056 (43.34%) ITIL
2 845 (17.81%) Service Delivery
3 709 (14.95%) Service Management
4 492 (10.37%) Incident Management
5 485 (10.22%) Problem Management
6 337 (7.10%) Change Management
7 321 (6.77%) Stakeholder Management
8 303 (6.39%) ITIL V3
9 285 (6.01%) Project Management
10 283 (5.97%) ITSM
11 253 (5.33%) Continuous Improvement
12 234 (4.93%) Mentoring
13 215 (4.53%) Performance Management
14 206 (4.34%) Disaster Recovery
15 205 (4.32%) Root Cause Analysis
16 200 (4.22%) Agile Software Development
16 200 (4.22%) CRM
17 187 (3.94%) Line Management
18 180 (3.79%) Change Control
19 160 (3.37%) Business Intelligence
Programming Languages
1 657 (13.85%) SQL
2 146 (3.08%) C#
3 137 (2.89%) Java
4 132 (2.78%) PowerShell
5 96 (2.02%) T-SQL
6 90 (1.90%) JavaScript
7 80 (1.69%) C
8 68 (1.43%) Python
9 55 (1.16%) PL/SQL
10 49 (1.03%) Shell Script
11 48 (1.01%) Perl
12 34 (0.72%) Bash Shell
13 33 (0.70%) VB
14 32 (0.67%) VB.NET
14 32 (0.67%) VBScript
15 30 (0.63%) PHP
16 25 (0.53%) VBA
17 20 (0.42%) SQR
18 18 (0.38%) Ruby
19 16 (0.34%) ABAP
Qualifications
1 380 (8.01%) Security Cleared
2 375 (7.90%) Cisco Certification
3 366 (7.72%) Degree
4 321 (6.77%) Microsoft Certification
5 277 (5.84%) ITIL Certification
6 247 (5.21%) CCNA
7 198 (4.17%) SC Cleared
8 168 (3.54%) CCNP
9 162 (3.41%) MCSE
10 159 (3.35%) MCP
11 100 (2.11%) DV Cleared
12 98 (2.07%) MCSA
13 74 (1.56%) ITIL Foundation Certificate
14 65 (1.37%) VMware Certified Professional (VCP)
15 64 (1.35%) ISEB
16 56 (1.18%) MCITP
17 50 (1.05%) CISSP
18 48 (1.01%) JNCIS
19 44 (0.93%) BC Cleared
20 42 (0.89%) CISA
Quality Assurance & Compliance
1 165 (3.48%) QA
2 78 (1.64%) ISO/IEC 27001
3 54 (1.14%) PCI DSS
4 53 (1.12%) Data Quality
5 34 (0.72%) Sarbanes-Oxley
6 17 (0.36%) ISO 9001
7 10 (0.21%) COBIT
7 10 (0.21%) PMO
8 7 (0.15%) HMG Security Policy Framework
9 4 (0.084%) ISO/IEC 17799
10 3 (0.063%) HL7
10 3 (0.063%) ISO22301
10 3 (0.063%) Solvency II
11 2 (0.042%) ISO 14000
11 2 (0.042%) ISO/IEC 20000
12 1 (0.021%) BS7666
12 1 (0.021%) DICOM
12 1 (0.021%) ISO 8583
12 1 (0.021%) SEPA
System Software
1 1070 (22.55%) Active Directory
2 433 (9.13%) VMware Infrastructure
3 230 (4.85%) Hyper-V
4 153 (3.23%) vSphere
5 97 (2.04%) XenApp
6 56 (1.18%) Oracle RAC
7 39 (0.82%) XenDesktop
8 35 (0.74%) vCloud
9 33 (0.70%) VMware ESX
10 32 (0.67%) VMware ESXi
11 24 (0.51%) Virtual Desktop
12 21 (0.44%) Firmware
12 21 (0.44%) ProxySG
13 18 (0.38%) Terminal Server
13 18 (0.38%) Terminal Services
14 15 (0.32%) Virtual Servers
15 13 (0.27%) Virtual Machines
16 12 (0.25%) Microsoft App-V
16 12 (0.25%) NFS
16 12 (0.25%) VMware Server
Systems Management
1 188 (3.96%) SCCM
2 105 (2.21%) SCOM
3 81 (1.71%) NetBackup
4 51 (1.08%) Puppet
5 45 (0.95%) Backup Exec
6 42 (0.89%) Microsoft Clustering
7 40 (0.84%) Opscode Chef
8 38 (0.80%) Norton AntiVirus
9 37 (0.78%) Oracle RMAN
10 28 (0.59%) AirWatch
11 27 (0.57%) Data Guard
12 26 (0.55%) Nagios
13 25 (0.53%) Ansible
14 24 (0.51%) Cisco Prime
15 23 (0.48%) OpenView
16 21 (0.44%) WSUS
17 20 (0.42%) Cisco UCCX
18 17 (0.36%) Systems Management Server (SMS)
19 16 (0.34%) Microsoft Data Protection Manager
20 14 (0.30%) Cisco CUCM
Vendors
1 1419 (29.91%) Microsoft
2 715 (15.07%) Cisco
3 662 (13.95%) VMware
4 462 (9.74%) Citrix
5 324 (6.83%) Oracle
6 249 (5.25%) HP
7 194 (4.09%) Juniper
8 169 (3.56%) CheckPoint
9 137 (2.89%) SAP
10 114 (2.40%) Palo Alto
11 113 (2.38%) Dell
12 112 (2.36%) IBM
13 108 (2.28%) Remedy
14 106 (2.23%) NetApp
15 104 (2.19%) F5
16 96 (2.02%) Symantec
17 86 (1.81%) Apple
18 79 (1.67%) Mitel
19 71 (1.50%) Google
20 63 (1.33%) SolarWinds
Woking, Surrey
Michael Bailey Associates
Salary: MARKET SALARY
Posted: 6 hours ago
Portsmouth, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £23000 per annum + benefiits+ training+ progression
Posted: Yesterday
City, London
Spring Technology
Salary: £55000 - £60000 per annum + bonus + benefits
Posted: 9 hours ago
Blackburn, Lancashire
Searchability
Salary: £14000 - £16000 per annum
Posted: 23 hours ago
City, London
Harvey Nash plc
Salary: £28000 per annum
Posted: Yesterday
Castleford, West Yorkshire
Searchability
Salary: £16000 - £18000 per annum
Posted: 23 hours ago
Castleford, West Yorkshire
Searchability
Salary: £16000 - £20000 per annum
Posted: 23 hours ago
Sittingbourne, Kent
1st Choice Computer Appointments Ltd
Salary: From £23,000 to £27,000 per annum
Posted: Yesterday
City, London
Harvey Nash plc
Salary: £30000 - £32000 per annum
Posted: 2 days ago
High Wycombe, Buckinghamshire
Atech Support
Salary: From £30,000 to £35,000 per annum Plus Benefits
Posted: Yesterday
Leeds, West Yorkshire
Heat Recruitment
Salary: From £25,000 to £30,000 per annum
Posted: 4 days ago
Hinckley, Leicestershire
Senitor Associates
Salary: £32000 - £38000 per annum + Company car
Posted: Yesterday
Atherstone, Warwickshire
TNT Global IT
Posted: 3 days ago
City, London
Lorien Resourcing
Salary: £30000 - £35000 per annum + Company Benefits
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Plan-net
Salary: Competitive rate
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Plan-net
Salary: Competitive rate
Posted: 2 days ago
Leicester, Leicestershire
Spring Technology
Salary: £38000.00 - £40000.00 per annum + Bonus + Benefits
Posted: 2 days ago
London
Westbourne Partners
Salary: From £120,000 to £150,000 per annum
Posted: 22 hours ago
City, London
Spring Technology
Salary: £40000 - £45000 per annum + bonus & benefits
Posted: Yesterday
Weybridge, Surrey
Stott & May
Salary: £25000 - £30000 per annum
Posted: 4 days ago
Reading, Berkshire
Polar Recruitment
Salary: £21000 - £25000 per annum + Benefits
Posted: 2 days ago
Kidlington, Oxfordshire
Thames Valley Police
Salary: £23,466 per annum - dependant on skills & exp
Posted: 3 days ago
London
Plan-net
Salary: Market rate
Posted: 2 days ago
Portsmouth, Hampshire
Haybrook IT Resourcing Ltd
Salary: Up to £70,000 per annum
Posted: Yesterday
Farnborough, Hampshire
Experis Ltd
Salary: £40000.00 per annum
Posted: 3 days ago
Leamington Spa, Warwickshire
Spectrum IT Recruitment (South) Ltd
Salary: £32000 - £35500 per annum + benefits, training & progression
Posted: 3 days ago
East London
PRI
Salary: Up to £29,000 per annum
Posted: 3 days ago
Portsmouth, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £35000 - £38000 per annum + benefiits+ training+ progression
Posted: 3 days ago
Glasgow, Lanarkshire
FPSG Connect
Salary: £32000 - £38000 per annum + DOE + extensive packackage
Posted: 2 days ago
London
Spring Technology
Salary: £45000.00 - £65000.00 per annum + Bonus + Benefits
Posted: 2 days ago