The table below looks at the statistics for SLA skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited SLA over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Service Level Agreement (SLA)
Rank 90 116 115
Rank change year-on-year
+26 -1
Permanent jobs citing SLA 3359 2969 2827
As % of all permanent IT jobs located in the UK 3.03% 2.46% 2.50%
As % of the Quality Assurance & Compliance category 28.03% 23.75% 24.70%
Number of salaries quoted 2586 2361 2241
Average salary £37,500 £35,000 £40,000
Average salary % change year-on-year
+7.14% -12.50%
90% offered a salary of more than £22,250 £21,500 £22,500
10% offered a salary of more than £60,000 £57,500 £62,500
UK excluding London average salary £35,000 £32,500 £36,736
% change year-on-year
+7.69% -11.53%

The following table is for comparison with the above and provides statistics for the entire Quality Assurance & Compliance category in permanent jobs advertised across the UK.

Quality Assurance & Compliance Category
UK
Permanent IT job ads with a match in the
Quality Assurance & Compliance category
11983 12503 11445
As % of all permanent IT jobs located in the UK 10.81% 10.35% 10.13%
Number of salaries quoted 9392 9778 9091
Average salary £47,500 £45,000 £45,000
Average salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London average salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

SLA
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing SLA within the UK as a proportion of the total demand within the Quality Assurance & Compliance category.

SLA Jobs Demand Trend in the UK

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA within the UK.

SLA Salary Trend in the UK

SLA
Salary Histogram

This chart provides a salary histogram for IT jobs citing SLA over the 3 months to 17 April 2015 within the UK.

SLA Salary Histogram in the UK

SLA
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing SLA within the UK over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +33 3128 £37,500 +7.14% 327
London +64 1050 £42,500 -1.16% 82
South East +17 833 £35,000 +7.69% 83
City of London +52 319 £42,500 -9.57% 25
Berkshire +25 285 £40,000 +17.64% 26
Yorkshire +16 260 £32,500 +8.33% 28
East of England +29 259 £43,000 +22.85% 27
West Midlands +24 195 £35,000 - 30
South West -16 195 £34,000 +4.61% 26
North West +5 178 £40,000 +22.13% 30
East Midlands +37 156 £27,250 -2.67% 14
Hampshire +7 153 £30,500 +1.66% 17
Reading +13 144 £30,000 -15.49% 14
Surrey +16 141 £32,500 -2.25% 10
West Yorkshire -5 141 £33,000 +8.19% 15
Hertfordshire +23 121 £42,500 +21.42% 7
Buckinghamshire -11 109 £40,000 +23.07% 14
Leeds -12 104 £35,000 +10.23% 13
Manchester -14 90 £42,500 +30.76% 15
Scotland -15 88 £40,000 +6.66% 10
Milton Keynes -9 72 £40,000 +2.56% 9
Birmingham +23 66 £37,500 - 15
Wales -1 65 £38,800 +29.33% 5
Bristol +10 62 £35,000 - 5
South Yorkshire +11 61 £33,000 +10.36% 4
Kent +47 57 £26,000 -20.00% 1
Nottinghamshire +28 56 £26,000 +4.00% 7
Nottingham +34 55 £26,500 -17.18% 4
Cheshire +21 55 £34,000 -2.15% 10
Wiltshire +7 55 £35,500 +4.41% 11

SLA
Top 30 Related IT Skills

For the 6 months to 17 April 2015, IT jobs within the UK citing SLA also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA.

1 2771 (41.59%) ITIL
2 2484 (37.28%) Windows
3 2096 (31.46%) Microsoft
4 1491 (22.38%) Active Directory
5 1414 (21.22%) Service Delivery
6 1378 (20.68%) Finance
7 1224 (18.37%) Cisco
8 1207 (18.11%) MS Excel
9 1080 (16.21%) VMware
10 1077 (16.16%) MS Office
11 1069 (16.04%) SQL
12 985 (14.78%) Service Management
13 841 (12.62%) MS Exchange
14 811 (12.17%) Firewall
15 760 (11.41%) Windows Server 2008
16 750 (11.26%) Linux
17 740 (11.11%) Citrix
18 733 (11.00%) Degree
19 714 (10.72%) Cisco Certification
20 707 (10.61%) VMware Infrastructure
21 666 (10.00%) Windows 7
21 666 (10.00%) SQL Server
22 659 (9.89%) Change Management
23 638 (9.58%) WAN
24 635 (9.53%) Incident Management
25 629 (9.44%) Analytical Skills
26 620 (9.31%) Telecoms
27 607 (9.11%) Problem Management
28 583 (8.75%) LAN
29 565 (8.48%) Microsoft Certification

SLA
Top Related IT Skills by Category

For the 6 months to 17 April 2015, IT jobs within the UK citing SLA also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA. Up to 20 skills are shown per category.

Application Platforms
1 841 (12.62%) MS Exchange
2 357 (5.36%) SharePoint
3 344 (5.16%) Exchange Server 2010
4 267 (4.01%) Exchange Server 2007
5 223 (3.35%) IIS
6 220 (3.30%) Lync
7 134 (2.01%) Exchange Server 2003
8 131 (1.97%) Exchange Server 2013
9 129 (1.94%) Apache
10 126 (1.89%) Blackberry Enterprise Server
11 104 (1.56%) Tomcat
12 72 (1.08%) Office Communications Server
13 64 (0.96%) IBM Notes
14 57 (0.86%) WebLogic
15 40 (0.60%) SharePoint 2010
16 36 (0.54%) SharePoint 2013
17 34 (0.51%) CMS
18 30 (0.45%) NetWeaver
19 26 (0.39%) Drupal
20 21 (0.32%) BizTalk Server
Applications
1 1207 (18.11%) MS Excel
2 1077 (16.16%) MS Office
3 134 (2.01%) MS PowerPoint
4 100 (1.50%) MS Visio
5 42 (0.63%) MS Project
6 20 (0.30%) Spreadsheet
7 6 (0.090%) Adobe Creative Suite
8 5 (0.075%) InfoPath
9 3 (0.045%) SPSS
10 2 (0.030%) Acrobat
10 2 (0.030%) Adobe After Effects
10 2 (0.030%) PrintSoft PReS
11 1 (0.015%) AutoCAD
11 1 (0.015%) Quicktime
11 1 (0.015%) Final Cut Pro
Business Applications
1 68 (1.02%) Oracle EBS
2 51 (0.77%) Dynamics CRM
3 47 (0.71%) SAP FI
4 45 (0.68%) Oracle EBS R12
5 42 (0.63%) SAP CO
6 41 (0.62%) SAP FI/CO
7 40 (0.60%) Oracle General Ledger
7 40 (0.60%) Oracle Payables
8 39 (0.59%) Oracle Receivables
9 37 (0.56%) Oracle Assets
10 35 (0.53%) Oracle Applications
11 27 (0.41%) Oracle Financials
11 27 (0.41%) SAP Oil and Gas
12 24 (0.36%) Oracle Subledger Accounting
12 24 (0.36%) Remedy ITSM
13 23 (0.35%) Oracle Cash Management
14 21 (0.32%) Oracle iProcurement
14 21 (0.32%) Dynamics AX
15 18 (0.27%) assyst
16 13 (0.20%) SAP EWM
Cloud Services
1 176 (2.64%) Office 365
2 92 (1.38%) Amazon AWS
3 58 (0.87%) SaaS
4 45 (0.68%) Microsoft Azure
5 26 (0.39%) Cloud Computing
6 16 (0.24%) Mimecast
7 11 (0.17%) IaaS
8 7 (0.11%) PaaS
9 5 (0.075%) Amazon EC2
9 5 (0.075%) Joyent
9 5 (0.075%) Google Cloud Platform
10 4 (0.060%) Yammer
10 4 (0.060%) Google Apps
11 1 (0.015%) Force.com
11 1 (0.015%) Google Drive
11 1 (0.015%) SuccessFactors
Communications & Networking
1 811 (12.17%) Firewall
2 638 (9.58%) WAN
3 583 (8.75%) LAN
4 554 (8.31%) DNS
5 542 (8.13%) TCP/IP
6 412 (6.18%) VPN
7 401 (6.02%) DHCP
8 390 (5.85%) SAN
9 350 (5.25%) VoIP
10 285 (4.28%) Internet
11 267 (4.01%) MPLS
12 258 (3.87%) Wireless
13 236 (3.54%) BGP
14 166 (2.49%) Cisco ASA
15 152 (2.28%) OSPF
16 127 (1.91%) NAS
17 120 (1.80%) Cisco Nexus
18 114 (1.71%) Cisco IOS
19 112 (1.68%) Wi-Fi
20 109 (1.64%) VLAN
Database & Business Intelligence
1 666 (10.00%) SQL Server
2 198 (2.97%) MySQL
3 189 (2.84%) SQL Server 2008
4 145 (2.18%) Oracle Database
5 132 (1.98%) SQL Server 2005
6 101 (1.52%) Oracle Reports
7 94 (1.41%) SQL Server Integration Services
8 93 (1.40%) Relational Database
9 85 (1.28%) Data Warehouse
10 84 (1.26%) SQL Server Reporting Services
11 56 (0.84%) SQL Server 2012
12 55 (0.83%) Oracle Database 10g
13 51 (0.77%) DB2
14 42 (0.63%) Oracle Database 11g
14 42 (0.63%) SQL Server Analysis Services
15 37 (0.56%) RDBMS
16 34 (0.51%) QlikView
16 34 (0.51%) Crystal Reports
17 28 (0.42%) DTS
17 28 (0.42%) Essbase
Development Applications
1 54 (0.81%) JIRA
2 42 (0.63%) Visual Studio
3 35 (0.53%) Team Foundation Server
4 31 (0.47%) VSS/SourceSafe
4 31 (0.47%) Oracle Forms
5 27 (0.41%) Subversion
6 26 (0.39%) JUnit
7 24 (0.36%) Jenkins
8 19 (0.29%) Eclipse
9 18 (0.27%) Hudson
10 15 (0.23%) Maven
10 15 (0.23%) SQL Server Management Studio (SSMS)
11 14 (0.21%) NUnit
12 13 (0.20%) Toad
12 13 (0.20%) Ant
13 12 (0.18%) MSI
14 10 (0.15%) CruiseControl
14 10 (0.15%) Rational Performance Tester
15 7 (0.11%) Git (software)
16 5 (0.075%) Bugzilla
General
1 1378 (20.68%) Finance
2 620 (9.31%) Telecoms
3 282 (4.23%) Retail
4 244 (3.66%) Banking
5 188 (2.82%) Legal
6 100 (1.50%) Advertising
7 95 (1.43%) Marketing
8 87 (1.31%) Law
9 80 (1.20%) Manufacturing
9 80 (1.20%) Back Office
10 67 (1.01%) Financial Institution
11 51 (0.77%) Billing
12 50 (0.75%) Front Office
13 39 (0.59%) German Language
14 38 (0.57%) Investment Banking
15 35 (0.53%) French Language
16 24 (0.36%) Publishing
17 23 (0.35%) General Ledger
17 23 (0.35%) Spanish Language
18 21 (0.32%) Automotive
Job Titles
1 1539 (23.10%) Analyst
2 730 (10.96%) Service Manager
3 637 (9.56%) Support Analyst
4 623 (9.35%) Support Engineer
5 548 (8.22%) Service Analyst
6 515 (7.73%) Service Desk Analyst
7 352 (5.28%) Network Engineer
8 335 (5.03%) Delivery Manager
9 327 (4.91%) Team Leader
10 310 (4.65%) Applications Support
11 305 (4.58%) 2nd Line Support
12 294 (4.41%) Services Delivery Manager
13 275 (4.13%) Administrator
14 223 (3.35%) Consultant
15 221 (3.32%) IT Support
16 214 (3.21%) 1st Line Support
17 197 (2.96%) Developer
18 194 (2.91%) Infrastructure Engineer
19 180 (2.70%) Technical Support
20 155 (2.33%) Systems Administrator
Libraries, Frameworks & Software Standards
1 257 (3.86%) .NET
2 160 (2.40%) Web Services
3 150 (2.25%) HTML
4 119 (1.79%) XML
5 113 (1.70%) CSS
6 97 (1.46%) ASP.NET
7 87 (1.31%) J2EE
8 69 (1.04%) Middleware
9 52 (0.78%) jQuery
10 43 (0.65%) Ajax
11 42 (0.63%) Spring
12 39 (0.59%) XSLT
13 38 (0.57%) WinForms
14 34 (0.51%) SOAP
15 29 (0.44%) HTML5
16 27 (0.41%) LAMP
17 26 (0.39%) JSP
18 25 (0.38%) Hibernate
18 25 (0.38%) LINQ
19 24 (0.36%) XSL
Miscellaneous
1 629 (9.44%) Analytical Skills
2 322 (4.83%) Management Information System
3 237 (3.56%) Blackberry
4 157 (2.36%) Clustering
5 132 (1.98%) Replication
6 129 (1.94%) Computer Science
7 109 (1.64%) Statistics
8 87 (1.31%) Mathematics
9 80 (1.20%) CMDB
10 78 (1.17%) Video Conferencing
10 78 (1.17%) Performance Metrics
11 77 (1.16%) Fat Client
11 77 (1.16%) Thin Client
12 73 (1.10%) iPhone
13 61 (0.92%) User Experience
14 55 (0.83%) Mainframe
15 54 (0.81%) Enterprise Software
16 42 (0.63%) Life Science
17 38 (0.57%) Open Source
18 37 (0.56%) Private Cloud
Operating Systems
1 2484 (37.28%) Windows
2 760 (11.41%) Windows Server 2008
3 750 (11.26%) Linux
4 666 (10.00%) Windows 7
5 468 (7.02%) Windows Server 2003
6 460 (6.90%) UNIX
7 432 (6.48%) Windows Server 2012
8 396 (5.94%) Windows XP
9 313 (4.70%) Windows 8
10 186 (2.79%) Solaris
11 119 (1.79%) Windows Vista
12 109 (1.64%) Red Hat Enterprise Linux
13 77 (1.16%) Android
14 51 (0.77%) CentOS
15 50 (0.75%) Mac OS X
16 49 (0.74%) AIX
16 49 (0.74%) Windows 2000
17 48 (0.72%) Windows 2000 Server
18 47 (0.71%) Debian
19 44 (0.66%) Apple iOS
Processes & Methodologies
1 2771 (41.59%) ITIL
2 1414 (21.22%) Service Delivery
3 985 (14.78%) Service Management
4 659 (9.89%) Change Management
5 635 (9.53%) Incident Management
6 607 (9.11%) Problem Management
7 527 (7.91%) Project Management
8 442 (6.63%) Mentoring
9 367 (5.51%) Root Cause Analysis
10 347 (5.21%) Continuous Improvement
11 284 (4.26%) Disaster Recovery
12 270 (4.05%) Line Management
13 269 (4.04%) Agile Software Development
14 260 (3.90%) CRM
15 243 (3.65%) Time Management
16 242 (3.63%) Coaching
17 241 (3.62%) Change Control
18 240 (3.60%) PRINCE2
18 240 (3.60%) Stakeholder Management
19 233 (3.50%) ITSM
Programming Languages
1 1069 (16.04%) SQL
2 270 (4.05%) Java
3 170 (2.55%) PowerShell
4 167 (2.51%) C#
5 139 (2.09%) PL/SQL
6 128 (1.92%) JavaScript
7 117 (1.76%) T-SQL
8 110 (1.65%) C
9 96 (1.44%) Shell Script
10 93 (1.40%) Perl
11 68 (1.02%) PHP
12 57 (0.86%) Bash Shell
13 54 (0.81%) VB.NET
14 46 (0.69%) ABAP
15 44 (0.66%) VB
16 43 (0.65%) Python
17 33 (0.50%) VBScript
18 26 (0.39%) VBA
19 23 (0.35%) COBOL
19 23 (0.35%) JCL
Qualifications
1 733 (11.00%) Degree
2 714 (10.72%) Cisco Certification
3 565 (8.48%) Microsoft Certification
4 557 (8.36%) CCNA
5 463 (6.95%) Security Cleared
6 418 (6.27%) ITIL Certification
7 356 (5.34%) SC Cleared
8 351 (5.27%) MCSE
9 308 (4.62%) CCNP
10 275 (4.13%) MCP
11 182 (2.73%) MCSA
12 131 (1.97%) ITIL Foundation Certificate
13 117 (1.76%) MCITP
14 116 (1.74%) DV Cleared
15 71 (1.07%) MCTS
16 68 (1.02%) VMware Certified Professional (VCP)
16 68 (1.02%) A+ Certification
17 66 (0.99%) HND
18 45 (0.68%) Citrix Certification
19 42 (0.63%) CCA
Quality Assurance & Compliance
1 133 (2.00%) QA
2 116 (1.74%) ISO/IEC 27001
3 77 (1.16%) ISO 9001
4 47 (0.71%) PCI DSS
5 36 (0.54%) Sarbanes-Oxley
6 23 (0.35%) COBIT
7 9 (0.14%) JSP 440
7 9 (0.14%) ISO 9000
8 8 (0.12%) HL7
9 5 (0.075%) HIPAA
10 4 (0.060%) ISO/IEC 20000
10 4 (0.060%) DICOM
10 4 (0.060%) 21 CFR Part 11
10 4 (0.060%) GMP
11 1 (0.015%) ISO/IEC 17799
11 1 (0.015%) ISO 14001
11 1 (0.015%) BS7799
11 1 (0.015%) PMBOK
System Software
1 1491 (22.38%) Active Directory
2 707 (10.61%) VMware Infrastructure
3 289 (4.34%) Hyper-V
4 225 (3.38%) XenApp
5 212 (3.18%) vSphere
6 132 (1.98%) XenDesktop
7 122 (1.83%) VMware ESXi
8 103 (1.55%) VMware ESX
9 96 (1.44%) Terminal Services
10 69 (1.04%) Oracle RAC
11 46 (0.69%) Firmware
12 44 (0.66%) Citrix Presentation Server
13 42 (0.63%) NFS
14 41 (0.62%) Microsoft App-V
14 41 (0.62%) XenServer
15 26 (0.39%) vCloud
16 24 (0.36%) Samba
17 20 (0.30%) iptables
18 19 (0.29%) VMware Workstation
19 18 (0.27%) Xen
Systems Management
1 286 (4.29%) SCCM
2 138 (2.07%) SCOM
3 89 (1.34%) Norton AntiVirus
4 88 (1.32%) Nagios
5 81 (1.22%) Backup Exec
6 75 (1.13%) NetBackup
7 67 (1.01%) Opsview
8 50 (0.75%) Puppet
9 41 (0.62%) OpenView
10 37 (0.56%) WSUS
10 37 (0.56%) HP Data Protector
11 34 (0.51%) Cisco CUCM
12 33 (0.50%) Symantec Endpoint Protection
13 31 (0.47%) HP SIM
13 31 (0.47%) Cisco Prime
14 30 (0.45%) Systems Management Server (SMS)
15 27 (0.41%) Cisco LMS
16 26 (0.39%) Data Guard
17 22 (0.33%) Cisco UCCX
17 22 (0.33%) Tivoli
Vendors
1 2096 (31.46%) Microsoft
2 1224 (18.37%) Cisco
3 1080 (16.21%) VMware
4 740 (11.11%) Citrix
5 564 (8.46%) Oracle
6 490 (7.35%) HP
7 276 (4.14%) Juniper
8 236 (3.54%) CheckPoint
9 235 (3.53%) Symantec
10 197 (2.96%) NetApp
10 197 (2.96%) SAP
11 193 (2.90%) Remedy
12 187 (2.81%) Dell
13 174 (2.61%) F5
14 137 (2.06%) SolarWinds
15 125 (1.88%) IBM
16 120 (1.80%) Avaya
17 118 (1.77%) Red Hat
18 110 (1.65%) Apple
19 100 (1.50%) EMC
Isleworth, Middlesex
Opus Resourcing Ltd
Salary: £35000 - £44000 per annum + 20% Allow + Bens + Bonus
Posted: 10 hours ago
King's Lynn, Norfolk
Agentis Solution
Salary: From £20,000 to £25,000 per annum + Bonus Scheme
Posted: 22 hours ago
West Midlands
Ashdown IT
Salary: £40000 - £50000 per annum
Posted: 22 hours ago
East Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £25000 Per Annum
Posted: 22 hours ago
Wokingham, Berkshire
Johnson & Johnson
Salary: Competitive + Benefits
Posted: 22 hours ago
Maidenhead, Berkshire
Johnson & Johnson
Salary: Competitive + Benefits
Posted: 22 hours ago
London
Opus Recruitment Solutions Ltd
Salary: £0 - £28000 per annum, Benefits Bonus + Benefits
Posted: 22 hours ago
York, North Yorkshire
Recital Consulting
Salary: £22000 - £28000 Per Day + Benefits + Training
Posted: 23 hours ago
UK
Circle Recruitment
Salary: £40000 - £50000 per annum + Car + Benefits
Posted: 23 hours ago
London
Etech Partners
Salary: To £55K + Bens
Posted: 23 hours ago
Southampton, Hampshire
Experis Ltd
Salary: £20000 - £22000 per annum
Posted: Yesterday
Guildford, Surrey
set2recruit
Salary: From £25,000 to £35,000 per annum + bonus + benefits
Posted: Yesterday
London
Coal IT Services
Salary: From £65,000 to £72,000 per annum plus excellent benefits / bonus
Posted: Yesterday
Birmingham, West Midlands (County)
Oscar Associates (UK) Ltd
Salary: £40000 - £45000 per annum + Benefits
Posted: Yesterday
Devon
DCL Search & Selection
Salary: £30000 - £35000 per annum + Benefits
Posted: Yesterday
Slough, Berkshire
Millshill Recruitment Ltd
Salary: From £30,000 to £40,000 per annum
Posted: Yesterday
Wales
CGI
Salary: £35000 - £45000 per annum + excellent benefits
Posted: Yesterday
London
CGI
Salary: £35000 - £50000 per annum + excellent benefits
Posted: Yesterday
Sheffield, South Yorkshire
Stafford-Sharp Associates
Salary: From £25,000 to £30,000 per annum
Posted: Yesterday
Birmingham, West Midlands (County)
Crimson Ltd
Salary: £40000 - £45000 per annum + benefits
Posted: Yesterday