The table below looks at the statistics for SLA skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited SLA over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Service Level Agreement (SLA)
Rank 94 107 103
Rank change year-on-year
+13 -4
Permanent jobs citing SLA 3166 2760 3152
As % of all permanent IT jobs located in the UK 2.74% 2.53% 2.65%
As % of the Quality Assurance & Compliance category 25.71% 24.69% 25.95%
Number of salaries quoted 2451 2171 2605
Average salary £36,000 £40,000 £37,500
Average salary % change year-on-year
-10.00% +6.66%
90% offered a salary of more than £22,500 £22,000 £23,000
10% offered a salary of more than £62,500 £61,402 £60,000
UK excluding London average salary £32,500 £37,000 £35,000
% change year-on-year
-12.16% +5.71%

The following table is for comparison with the above and provides statistics for the entire Quality Assurance & Compliance category in permanent jobs advertised across the UK.

Quality Assurance & Compliance Category
UK
Permanent IT job ads with a match in the
Quality Assurance & Compliance category
12316 11178 12146
As % of all permanent IT jobs located in the UK 10.67% 10.24% 10.21%
Number of salaries quoted 9478 8781 10017
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £28,000 £28,000
10% offered a salary of more than £70,000 £70,000 £74,000
UK excluding London average salary £40,000 £40,000 £42,000
% change year-on-year
- -4.76%

SLA
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing SLA within the UK as a proportion of the total demand within the Quality Assurance & Compliance category.

SLA Jobs Demand Trend in the UK

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA within the UK.

SLA Salary Trend in the UK

SLA
Salary Histogram

This chart provides a salary histogram for IT jobs citing SLA over the 3 months to 20 August 2014 within the UK.

SLA Salary Histogram in the UK

SLA
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing SLA within the UK over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +14 2923 £36,000 -10.00% 307
London +9 950 £47,500 - 90
South East +14 790 £32,500 -13.33% 80
Berkshire +8 273 £37,500 - 18
Yorkshire -2 253 £35,000 - 27
City of London +26 232 £47,000 -6.00% 29
South West -1 219 £30,000 -14.28% 24
North West +12 210 £34,000 +4.61% 24
East of England -18 197 £37,750 -11.17% 25
West Yorkshire +23 194 £35,000 +6.06% 19
Surrey +19 151 £32,500 -16.66% 15
Hampshire +19 147 £27,500 -24.65% 16
West Midlands -13 147 £29,500 -20.27% 15
Leeds +2 131 £35,000 +12.00% 11
East Midlands +34 126 £32,000 -6.56% 19
Scotland +12 115 £35,000 +7.69% 12
Manchester -2 81 £29,500 -20.27% 13
Buckinghamshire -11 77 £26,000 -20.00% 9
Reading +3 75 £35,000 -6.66% 4
Cheshire +9 67 £30,000 +17.64% 8
Wales +25 64 £35,000 -2.77% 3
Bedfordshire -11 64 £40,000 -5.88% 8
Bristol +15 63 £34,000 -9.33% 4
Wiltshire -23 58 £25,000 -28.57% 6
South Wales +20 56 £37,500 +4.16% 3
Hertfordshire 0 55 £47,500 +11.76% 10
Birmingham -3 55 £32,500 -21.21% 10
Kent +15 48 £30,250 -17.68%
Glasgow +9 47 £35,000 +7.69% 5
South Yorkshire -14 46 £29,900 -25.25% 6

SLA
Top 30 Related IT Skills

For the 6 months to 20 August 2014, IT jobs within the UK citing SLA also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA.

1 2545 (41.82%) ITIL
2 2155 (35.41%) Windows
3 1782 (29.28%) Microsoft
4 1300 (21.36%) Service Delivery
5 1255 (20.62%) Finance
6 1222 (20.08%) Active Directory
7 1151 (18.91%) MS Excel
8 1077 (17.70%) SQL
9 906 (14.89%) Service Management
10 902 (14.82%) VMware
11 858 (14.10%) MS Office
12 794 (13.05%) Cisco
13 753 (12.37%) SQL Server
14 711 (11.68%) Linux
15 679 (11.16%) Change Management
16 659 (10.83%) MS Exchange
16 659 (10.83%) Degree
17 631 (10.37%) Windows Server 2008
18 621 (10.20%) Oracle
19 616 (10.12%) Citrix
20 604 (9.92%) VMware Infrastructure
21 599 (9.84%) Incident Management
22 584 (9.60%) Windows 7
23 583 (9.58%) Microsoft Certification
24 569 (9.35%) Windows Server 2003
25 560 (9.20%) Firewall
26 513 (8.43%) DNS
27 512 (8.41%) Project Management
28 504 (8.28%) Problem Management
29 500 (8.22%) HP

SLA
Top Related IT Skills by Category

For the 6 months to 20 August 2014, IT jobs within the UK citing SLA also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA. Up to 20 skills are shown per category.

Application Platforms
1 659 (10.83%) MS Exchange
2 279 (4.58%) SharePoint
3 273 (4.49%) Exchange Server 2010
4 209 (3.43%) IIS
5 196 (3.22%) Exchange Server 2007
6 168 (2.76%) Exchange Server 2003
7 155 (2.55%) Lync
8 127 (2.09%) Apache
9 117 (1.92%) Blackberry Enterprise Server
10 106 (1.74%) Exchange Server 2013
11 88 (1.45%) Tomcat
12 77 (1.27%) CMS
13 53 (0.87%) SharePoint 2010
14 33 (0.54%) SharePoint 2013
15 30 (0.49%) WordPress
15 30 (0.49%) Oracle Workflow
16 29 (0.48%) IBM Notes
17 28 (0.46%) OpenStack
18 27 (0.44%) WebLogic
19 26 (0.43%) Office Communications Server
Applications
1 1151 (18.91%) MS Excel
2 858 (14.10%) MS Office
3 108 (1.77%) MS PowerPoint
4 64 (1.05%) MS Visio
5 29 (0.48%) MS Project
6 16 (0.26%) InfoPath
7 15 (0.25%) Spreadsheet
8 8 (0.13%) Photoshop
9 6 (0.099%) InDesign
10 4 (0.066%) FastStats
11 3 (0.049%) Maya
11 3 (0.049%) 3ds Max
12 2 (0.033%) Acrobat
13 1 (0.016%) PowerPivot
Business Applications
1 125 (2.05%) Oracle EBS
2 103 (1.69%) Oracle EBS R12
3 67 (1.10%) Oracle General Ledger
3 67 (1.10%) Dynamics CRM
4 55 (0.90%) Oracle Payables
5 53 (0.87%) Oracle Financials
6 50 (0.82%) Oracle Applications
7 49 (0.81%) Oracle Receivables
8 45 (0.74%) Oracle 11i
9 42 (0.69%) Oracle Assets
10 37 (0.61%) Oracle Cash Management
11 32 (0.53%) SAP FI
11 32 (0.53%) SAP FI/CO
11 32 (0.53%) SAP CO
12 28 (0.46%) Oracle iProcurement
13 27 (0.44%) Oracle Subledger Accounting
14 21 (0.35%) Remedy ITSM
15 20 (0.33%) Oracle E-Business Tax
16 17 (0.28%) Oracle Internet Expenses
17 13 (0.21%) Dynamics AX
Cloud Services
1 117 (1.92%) Office 365
2 75 (1.23%) SaaS
3 64 (1.05%) Microsoft Azure
4 56 (0.92%) Cloud Computing
5 28 (0.46%) Amazon AWS
6 19 (0.31%) PaaS
6 19 (0.31%) IaaS
7 6 (0.099%) Amazon EC2
8 4 (0.066%) Taleo
8 4 (0.066%) Google Apps
9 2 (0.033%) Heroku
9 2 (0.033%) IBM SmartCloud
10 1 (0.016%) Google Compute Engine
10 1 (0.016%) ElastiCache
10 1 (0.016%) Amazon ElastiCache
10 1 (0.016%) GitHub
Communications & Networking
1 560 (9.20%) Firewall
2 513 (8.43%) DNS
3 487 (8.00%) TCP/IP
4 444 (7.30%) LAN
5 436 (7.16%) WAN
6 409 (6.72%) SAN
7 335 (5.50%) VPN
8 331 (5.44%) DHCP
9 242 (3.98%) Internet
10 218 (3.58%) VoIP
11 209 (3.43%) Wireless
12 162 (2.66%) NAS
13 114 (1.87%) FTP
14 103 (1.69%) SSL
15 99 (1.63%) MPLS
16 98 (1.61%) BGP
17 92 (1.51%) Network Security
18 86 (1.41%) Cisco ASA
19 82 (1.35%) VLAN
20 68 (1.12%) OSPF
Database & Business Intelligence
1 753 (12.37%) SQL Server
2 191 (3.14%) SQL Server 2008
3 160 (2.63%) MySQL
4 151 (2.48%) SQL Server Reporting Services
5 125 (2.05%) Oracle Reports
6 120 (1.97%) Relational Database
7 116 (1.91%) SQL Server Integration Services
8 115 (1.89%) SQL Server 2005
9 91 (1.50%) Oracle Database
10 58 (0.95%) Data Warehouse
11 50 (0.82%) Oracle Discoverer
11 50 (0.82%) DB2
12 43 (0.71%) Crystal Reports
13 38 (0.62%) SQL Server 2012
13 38 (0.62%) NoSQL
14 36 (0.59%) MongoDB
15 34 (0.56%) SQL Server Analysis Services
16 33 (0.54%) Oracle Database 10g
17 31 (0.51%) Oracle Database 11g
18 29 (0.48%) Big Data
Development Applications
1 50 (0.82%) Oracle Forms
2 48 (0.79%) Team Foundation Server
3 47 (0.77%) Git (software)
4 44 (0.72%) JIRA
5 36 (0.59%) Visual Studio
6 31 (0.51%) Subversion
7 24 (0.39%) Maven
8 22 (0.36%) Oracle APEX
9 18 (0.30%) Toad
10 17 (0.28%) Jenkins
11 11 (0.18%) ProC
12 9 (0.15%) VSS/SourceSafe
13 6 (0.099%) SQL Server Management Studio (SSMS)
13 6 (0.099%) YourKit
13 6 (0.099%) JProfiler
14 5 (0.082%) Hudson
14 5 (0.082%) MSI
15 4 (0.066%) JUnit
15 4 (0.066%) NWDI
15 4 (0.066%) CruiseControl
General
1 1255 (20.62%) Finance
2 498 (8.18%) Telecoms
3 262 (4.30%) Retail
4 227 (3.73%) Banking
5 184 (3.02%) Legal
6 174 (2.86%) Marketing
7 116 (1.91%) Back Office
8 93 (1.53%) Advertising
9 87 (1.43%) Billing
10 82 (1.35%) Law
11 69 (1.13%) French Language
12 53 (0.87%) Manufacturing
13 48 (0.79%) German Language
14 46 (0.76%) Financial Institution
15 44 (0.72%) Investment Banking
16 37 (0.61%) Publishing
17 34 (0.56%) General Ledger
18 32 (0.53%) Local Government
19 30 (0.49%) Front Office
20 26 (0.43%) Pharmaceutical
Job Titles
1 1544 (25.37%) Analyst
2 716 (11.76%) Support Analyst
3 685 (11.26%) Service Manager
4 523 (8.59%) Support Engineer
5 455 (7.48%) Service Analyst
6 390 (6.41%) Service Desk Analyst
7 377 (6.19%) Applications Support
8 336 (5.52%) Delivery Manager
9 325 (5.34%) Services Delivery Manager
10 299 (4.91%) Team Leader
11 283 (4.65%) 2nd Line Support
12 267 (4.39%) Consultant
13 266 (4.37%) Administrator
14 226 (3.71%) Technical Support
15 200 (3.29%) IT Support
16 191 (3.14%) Support Manager
17 182 (2.99%) 1st Line Support
18 170 (2.79%) Applications Support Analyst
19 165 (2.71%) Developer
20 144 (2.37%) Network Engineer
Libraries, Frameworks & Software Standards
1 264 (4.34%) .NET
2 191 (3.14%) XML
3 179 (2.94%) HTML
4 170 (2.79%) Web Services
5 133 (2.19%) CSS
6 86 (1.41%) jQuery
7 78 (1.28%) ASP.NET
8 57 (0.94%) Middleware
9 35 (0.58%) WCF
9 35 (0.58%) Ajax
10 33 (0.54%) LAMP
11 29 (0.48%) HTML5
12 28 (0.46%) .NET Framework
13 27 (0.44%) COM
14 25 (0.41%) J2EE
15 21 (0.35%) ASP.NET Web Forms
16 17 (0.28%) JMS
16 17 (0.28%) LINQ
17 16 (0.26%) Silverlight
17 16 (0.26%) Oracle Fusion
Miscellaneous
1 340 (5.59%) Management Information System
2 258 (4.24%) Blackberry
3 150 (2.46%) Computer Science
4 133 (2.19%) Statistics
5 108 (1.77%) Replication
6 105 (1.73%) Clustering
7 81 (1.33%) Open Source
8 72 (1.18%) Mathematics
8 72 (1.18%) Video Conferencing
9 71 (1.17%) Enterprise Software
10 70 (1.15%) Firmware
11 55 (0.90%) CMDB
12 49 (0.81%) Client/Server
13 47 (0.77%) Thin Client
13 47 (0.77%) Fat Client
14 39 (0.64%) iPhone
15 35 (0.58%) Hedge funds
15 35 (0.58%) CLARiiON
16 34 (0.56%) Enterprise Storage
17 33 (0.54%) PDA
Operating Systems
1 2155 (35.41%) Windows
2 711 (11.68%) Linux
3 631 (10.37%) Windows Server 2008
4 584 (9.60%) Windows 7
5 569 (9.35%) Windows Server 2003
6 464 (7.62%) UNIX
7 448 (7.36%) Windows XP
8 260 (4.27%) Windows Server 2012
9 199 (3.27%) Windows 8
10 143 (2.35%) Solaris
11 110 (1.81%) Red Hat Enterprise Linux
12 105 (1.73%) Windows Vista
13 85 (1.40%) AIX
14 82 (1.35%) Ubuntu
15 68 (1.12%) CentOS
16 50 (0.82%) Android
16 50 (0.82%) Windows 2000 Server
17 44 (0.72%) Mac OS X
18 43 (0.71%) Windows 2000
19 37 (0.61%) SUSE
Processes & Methodologies
1 2545 (41.82%) ITIL
2 1300 (21.36%) Service Delivery
3 906 (14.89%) Service Management
4 679 (11.16%) Change Management
5 599 (9.84%) Incident Management
6 512 (8.41%) Project Management
7 504 (8.28%) Problem Management
8 351 (5.77%) Continuous Improvement
9 291 (4.78%) Root Cause Analysis
10 271 (4.45%) CRM
11 243 (3.99%) ITSM
12 227 (3.73%) Disaster Recovery
12 227 (3.73%) Time Management
13 225 (3.70%) PRINCE2
14 217 (3.57%) Stakeholder Management
15 210 (3.45%) Business Intelligence
16 187 (3.07%) Capacity Management
17 186 (3.06%) Change Control
18 169 (2.78%) E-Commerce
19 168 (2.76%) Configuration Management
Programming Languages
1 1077 (17.70%) SQL
2 230 (3.78%) Java
3 174 (2.86%) C#
4 165 (2.71%) JavaScript
5 127 (2.09%) PL/SQL
5 127 (2.09%) PowerShell
6 125 (2.05%) T-SQL
7 113 (1.86%) C
8 108 (1.77%) Python
9 94 (1.54%) Perl
10 86 (1.41%) Shell Script
11 78 (1.28%) Bash Shell
12 75 (1.23%) PHP
13 64 (1.05%) VB
14 49 (0.81%) Ruby
15 34 (0.56%) C++
16 30 (0.49%) VBA
17 27 (0.44%) ABAP
18 20 (0.33%) VB.NET
19 17 (0.28%) Korn
Qualifications
1 659 (10.83%) Degree
2 583 (9.58%) Microsoft Certification
3 419 (6.88%) Cisco Certification
4 407 (6.69%) ITIL Certification
5 359 (5.90%) CCNA
6 337 (5.54%) Security Cleared
7 331 (5.44%) MCSE
8 225 (3.70%) MCITP
9 221 (3.63%) MCP
10 220 (3.61%) SC Cleared
11 175 (2.88%) CCNP
12 168 (2.76%) MCSA
13 88 (1.45%) ITIL Foundation Certificate
14 83 (1.36%) VMware Certified Professional (VCP)
15 73 (1.20%) MCTS
16 46 (0.76%) ISEB
17 43 (0.71%) DV Cleared
18 40 (0.66%) MOS
19 38 (0.62%) PMI Certification
20 36 (0.59%) CISSP
Quality Assurance & Compliance
1 166 (2.73%) QA
2 90 (1.48%) ISO/IEC 27001
3 55 (0.90%) ISO 9001
4 30 (0.49%) Sarbanes-Oxley
5 22 (0.36%) PCI DSS
6 17 (0.28%) COBIT
7 9 (0.15%) ISO/IEC 20000
8 5 (0.082%) Data Quality
9 4 (0.066%) ISO 14001
10 3 (0.049%) ISO 9000
10 3 (0.049%) GxP
11 1 (0.016%) BS7799
11 1 (0.016%) TickIT
11 1 (0.016%) HL7
11 1 (0.016%) CESG Infosec
System Software
1 1222 (20.08%) Active Directory
2 604 (9.92%) VMware Infrastructure
3 208 (3.42%) Hyper-V
4 184 (3.02%) XenApp
5 138 (2.27%) vSphere
6 134 (2.20%) VMware ESX
7 86 (1.41%) VMware ESXi
8 69 (1.13%) XenDesktop
9 48 (0.79%) vCloud
10 42 (0.69%) XenServer
10 42 (0.69%) VMware Server
11 41 (0.67%) Terminal Services
12 38 (0.62%) NFS
13 32 (0.53%) Microsoft Virtual Server
13 32 (0.53%) UAG
14 27 (0.44%) Oracle RAC
15 23 (0.38%) VMFS
16 22 (0.36%) Oracle RMAN
17 19 (0.31%) Microsoft App-V
17 19 (0.31%) Forefront TMG
Systems Management
1 196 (3.22%) SCCM
2 136 (2.23%) Backup Exec
3 104 (1.71%) SCOM
4 88 (1.45%) Nagios
5 86 (1.41%) Puppet
6 70 (1.15%) Norton AntiVirus
7 65 (1.07%) NetBackup
8 51 (0.84%) WSUS
9 42 (0.69%) Opscode Chef
10 39 (0.64%) Tivoli
11 38 (0.62%) Oracle Enterprise Manager
12 37 (0.61%) Zenoss
13 33 (0.54%) Cisco UCCX
14 28 (0.46%) ZABBIX
14 28 (0.46%) HP Data Protector
15 26 (0.43%) Data Guard
15 26 (0.43%) HP SIM
16 22 (0.36%) Cisco CUCM
17 21 (0.35%) Tivoli Storage Manager
18 20 (0.33%) OpenView
Vendors
1 1782 (29.28%) Microsoft
2 902 (14.82%) VMware
3 794 (13.05%) Cisco
4 621 (10.20%) Oracle
5 616 (10.12%) Citrix
6 500 (8.22%) HP
7 215 (3.53%) NetApp
8 205 (3.37%) Symantec
9 176 (2.89%) CheckPoint
10 168 (2.76%) Juniper
11 161 (2.65%) Remedy
12 160 (2.63%) Red Hat
12 160 (2.63%) EMC
13 159 (2.61%) SAP
14 155 (2.55%) Dell
15 109 (1.79%) IBM
16 104 (1.71%) F5
17 100 (1.64%) SolarWinds
18 99 (1.63%) Avaya
19 80 (1.31%) Salesforce.com
Horsham, West Sussex
Cyber Team
Salary: From £36,000 to £40,000 per annum Plus Excellent Benefits package
Posted: 1 hour ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £18000 - £22000 per annum
Posted: 1 hour ago
East London
Opus Resourcing Ltd
Salary: £37000 - £44000 per annum + 20% Shift Allow + Bonus
Posted: 2 hours ago
Farnham, Surrey
Uniting Ambition
Salary: £50k - 60k per year + car and benefits
Posted: 15 hours ago
Glasgow, Lanarkshire
CV Screen Ltd
Salary: £20k - 25k per year + van + benefits
Posted: 16 hours ago
Eastleigh, Hampshire
Imperative People
Salary: £40000.00 - £45000.00 per annum
Posted: 17 hours ago
Havant, Hampshire
Advanced Resource Managers
Salary: £35000 - £40000 per annum + benefits
Posted: 17 hours ago
Warrington, Cheshire
Ascent People Ltd
Salary: £42000 - £48000 per annum + Bonus + Benefits
Posted: 18 hours ago
Abingdon, Oxfordshire
RM Education
Salary: £32000 - £40000 per annum + 5% bonus
Posted: 18 hours ago
Caerphilly, Mid Glamorgan
Access Computer Consulting Plc
Posted: 19 hours ago
London
Linux Recruit
Salary: From £60,000 to £65,000 per annum
Posted: 20 hours ago
Birmingham, West Midlands (County)
Harvey Nash plc
Salary: £65000 per annum
Posted: 21 hours ago
Stoke-On-Trent, Staffordshire
LA International
Salary: £20000 - £26000 per annum + Benefits
Posted: 22 hours ago
Northamptonshire
The Bridge Ltd
Salary: Up to £30,000 per annum + Good Benefits
Posted: 22 hours ago
London
Executive Recruitment Services (ERS)
Salary: £35000 - £40000 per annum
Posted: 22 hours ago
Slough, Berkshire
Data Intelligence
Posted: 23 hours ago
Chippenham, Wiltshire
Connectus
Salary: £22000 - £26000 per annum
Posted: 23 hours ago
Edinburgh, Midlothian
Sanderson
Salary: £25000 - £30000 per annum + benefits
Posted: Yesterday
Wilmslow, Cheshire
Sanderson
Salary: £30000 - £38000 per annum + benefits
Posted: Yesterday
London
Harvey Nash plc
Salary: £50000 - £60000 per annum + bonus + benefits
Posted: Yesterday