The table below looks at the statistics for SLA skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited SLA over the 3 months to 27 June 2016 with a comparison to the same period over the previous 2 years.

3 months to
27 Jun 2016
Same period 2015 Same period 2014
Service Level Agreement (SLA)
Rank 99 102 131
Rank change year-on-year
+3 +29
Permanent jobs citing SLA 2842 3237 2906
As % of all permanent IT jobs located in the UK 2.89% 2.96% 2.41%
As % of the Quality Assurance & Compliance category 24.56% 26.02% 21.28%
Number of salaries quoted 2171 2499 2321
Median salary £36,500 £35,000 £37,500
Median salary % change year-on-year
+4.28% -6.66%
90% offered a salary of more than £22,500 £21,500 £22,000
10% offered a salary of more than £59,000 £60,000 £60,000
UK excluding London median salary £34,000 £34,000 £34,000

The following table is for comparison with the above and provides statistics for the entire Quality Assurance & Compliance category in permanent jobs advertised across the UK.

Quality Assurance & Compliance Category
UK
Permanent IT job ads with a match in the
Quality Assurance & Compliance category
11571 12439 13658
As % of all permanent IT jobs located in the UK 11.75% 11.37% 11.31%
Number of salaries quoted 9240 9789 10627
Median salary £50,000 £47,000 £47,000
Median salary % change year-on-year
+6.38% -
90% offered a salary of more than £29,500 £27,500 £28,000
10% offered a salary of more than £75,000 £70,000 £75,000
UK excluding London median salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

SLA
Jobs Demand Trend

The demand trend of job ads citing SLA as a proportion of all IT jobs with a match in the Quality Assurance & Compliance category.

SLA Jobs Demand Trend in the UK

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA within the UK.

SLA Salary Trend in the UK

SLA
Salary Histogram

This chart provides a salary histogram for IT jobs citing SLA over the 3 months to 27 June 2016 within the UK.

SLA Salary Histogram in the UK

SLA
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 3 months to 27 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 2581 £37,500 +5.15% 232
London -5 791 £46,500 +9.41% 54
South East 0 657 £34,000 +4.61% 58
West Midlands +5 258 £37,000 +8.82% 30
East of England +8 199 £37,500 -6.25% 11
Yorkshire +26 197 £31,500 -7.35% 14
Hampshire +12 177 £27,500 -6.77% 13
South West +4 176 £32,000 -8.57% 20
Berkshire -20 156 £40,000 +15.94% 11
East Midlands +11 148 £38,000 +16.92% 17
North West -19 141 £35,000 +1.44% 23
Birmingham +10 139 £31,500 -19.23% 9
West Yorkshire +13 128 £31,500 -4.54% 9
Surrey -13 122 £40,000 +23.07% 12
Leeds +27 105 £29,750 -15.00% 5
Scotland +9 93 £32,500 -10.34% 8
City of London -52 90 £46,250 +8.82% 5
Manchester +6 89 £35,000 +16.66% 11
Hertfordshire +15 82 £48,750 +14.70% 1
Wales +6 65 £26,000 -30.66% 7
Buckinghamshire -18 64 £28,000 -1.75% 6
Reading -22 61 £40,000 +53.84% 4
Leicestershire +9 58 £56,250 +55.17% 4
South Wales +9 57 £26,000 -30.66% 7
Cambridgeshire +17 53 £33,000 +2.32% 3
Bristol +42 52 £29,000 -23.34% 9
Nottinghamshire +6 48 £33,000 +18.91% 7
Shropshire +9 45 £37,500 +25.00%
Oxfordshire +9 44 £42,500 +6.25% 4
Southampton +3 43 £27,500 +14.58% 3

SLA
Top 30 Related IT Skills

For the 6 months to 27 June 2016, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for SLA.

1 2556 (42.99%) ITIL
2 2196 (36.94%) Windows
3 1880 (31.62%) Microsoft
4 1360 (22.88%) Active Directory
5 1212 (20.39%) Finance
6 1190 (20.02%) MS Excel
7 1131 (19.02%) Service Delivery
8 968 (16.28%) SQL
9 956 (16.08%) VMware
10 915 (15.39%) Service Management
11 909 (15.29%) Windows Server
12 878 (14.77%) Cisco
13 806 (13.56%) MS Office
14 793 (13.34%) SQL Server
15 744 (12.51%) Firewall
16 701 (11.79%) MS Exchange
17 662 (11.14%) Citrix
18 617 (10.38%) Cisco Certification
19 606 (10.19%) Incident Management
20 603 (10.14%) Linux
21 594 (9.99%) Windows 7
22 585 (9.84%) Change Management
23 577 (9.71%) VMware Infrastructure
24 551 (9.27%) Analytical Skills
25 548 (9.22%) Degree
26 545 (9.17%) WAN
27 539 (9.07%) Oracle
28 526 (8.85%) Windows Server 2008
29 518 (8.71%) LAN
30 493 (8.29%) Microsoft Certification

SLA
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 701 (11.79%) MS Exchange
2 303 (5.10%) Exchange Server 2010
3 289 (4.86%) SharePoint
4 194 (3.26%) Exchange Server 2007
5 181 (3.04%) IIS
6 166 (2.79%) Exchange Server 2013
7 117 (1.97%) Skype for Business
8 104 (1.75%) Blackberry Enterprise Server
9 88 (1.48%) Exchange Server 2003
10 85 (1.43%) Tomcat
11 78 (1.31%) Apache
11 78 (1.31%) WebLogic
12 69 (1.16%) WebSphere
13 58 (0.98%) CMS
13 58 (0.98%) SharePoint 2010
14 32 (0.54%) JBoss
15 24 (0.40%) SharePoint 2013
15 24 (0.40%) SharePoint Server
16 21 (0.35%) WebSphere Application Server
17 20 (0.34%) BizTalk Server
Applications
1 1190 (20.02%) MS Excel
2 806 (13.56%) MS Office
3 160 (2.69%) MS PowerPoint
4 67 (1.13%) MS Visio
5 26 (0.44%) MS Project
6 14 (0.24%) Spreadsheet
7 7 (0.12%) InfoPath
8 4 (0.067%) SPSS
9 3 (0.050%) Acrobat
9 3 (0.050%) Adobe Creative Suite
10 2 (0.034%) HipChat
11 1 (0.017%) Adobe After Effects
11 1 (0.017%) AutoCAD
11 1 (0.017%) Photoshop
11 1 (0.017%) Revit
Business Applications
1 73 (1.23%) Dynamics CRM
2 66 (1.11%) Oracle EBS
3 53 (0.89%) Remedy ITSM
4 48 (0.81%) Oracle Financials
5 44 (0.74%) assyst
6 25 (0.42%) Oracle Retail
7 24 (0.40%) SAP Oil and Gas
8 21 (0.35%) Oracle EBS R12
9 19 (0.32%) Oracle Applications
10 15 (0.25%) Dynamics AX
11 14 (0.24%) Oracle 11i
11 14 (0.24%) Oracle E-Business Tax
11 14 (0.24%) Oracle Receivables
12 13 (0.22%) Oracle Assets
13 12 (0.20%) Oracle Payables
13 12 (0.20%) Oracle Subledger Accounting
14 11 (0.19%) SAP CO
14 11 (0.19%) SAP FI
14 11 (0.19%) SAP FI/CO
15 10 (0.17%) Oracle ERP
Cloud Services
1 362 (6.09%) Office 365
2 154 (2.59%) Microsoft Azure
3 113 (1.90%) SaaS
4 103 (1.73%) Mimecast
5 102 (1.72%) Amazon AWS
6 26 (0.44%) IaaS
7 21 (0.35%) Virtual Private Cloud
8 13 (0.22%) Cloud Computing
9 10 (0.17%) Amazon EC2
9 10 (0.17%) Amazon S3
9 10 (0.17%) PaaS
10 8 (0.13%) Google Apps
11 6 (0.10%) DigitalOcean
11 6 (0.10%) Linode
11 6 (0.10%) Yammer
12 4 (0.067%) Google Cloud Platform
13 3 (0.050%) AWS Elastic Beanstalk
13 3 (0.050%) OneDrive
13 3 (0.050%) Silverpop
14 2 (0.034%) Dropbox
Communications & Networking
1 744 (12.51%) Firewall
2 545 (9.17%) WAN
3 518 (8.71%) LAN
4 465 (7.82%) TCP/IP
5 462 (7.77%) DNS
6 394 (6.63%) VPN
7 307 (5.16%) DHCP
8 282 (4.74%) SAN
9 267 (4.49%) VoIP
10 201 (3.38%) Internet
11 161 (2.71%) Cisco ASA
12 158 (2.66%) Wireless
13 157 (2.64%) MPLS
14 154 (2.59%) OSPF
15 147 (2.47%) BGP
16 139 (2.34%) Network Security
17 123 (2.07%) SSL
18 120 (2.02%) Wi-Fi
19 89 (1.50%) VLAN
20 85 (1.43%) NAS
Database & Business Intelligence
1 793 (13.34%) SQL Server
2 186 (3.13%) SQL Server 2008
3 117 (1.97%) MySQL
4 111 (1.87%) Oracle Database
5 104 (1.75%) Oracle Reports
6 102 (1.72%) SQL Server 2012
7 99 (1.67%) SQL Server 2005
8 85 (1.43%) SQL Server Integration Services
9 82 (1.38%) Data Warehouse
10 79 (1.33%) SQL Server Reporting Services
11 73 (1.23%) Relational Database
12 61 (1.03%) BusinessObjects
13 48 (0.81%) Oracle Database 10g
14 47 (0.79%) Oracle Discoverer
15 45 (0.76%) SQL Server Analysis Services
16 41 (0.69%) MS Access
16 41 (0.69%) Oracle Database 11g
17 40 (0.67%) RDBMS
18 36 (0.61%) DB2
18 36 (0.61%) Oracle BI Publisher
Development Applications
1 51 (0.86%) Oracle Forms
2 42 (0.71%) Subversion
3 40 (0.67%) Git (software)
3 40 (0.67%) JIRA
4 36 (0.61%) Maven
5 33 (0.56%) JUnit
6 23 (0.39%) TeamCity
7 20 (0.34%) Visual Studio
8 18 (0.30%) Jenkins
9 17 (0.29%) Introscope
10 15 (0.25%) Team Foundation Server
11 14 (0.24%) Ant
12 11 (0.19%) Atlassian Bamboo
12 11 (0.19%) Gradle
12 11 (0.19%) JMeter
13 10 (0.17%) LoadRunner
14 8 (0.13%) Eclipse
14 8 (0.13%) SonarQube
14 8 (0.13%) Vagrant
15 7 (0.12%) Mockito
General
1 1212 (20.39%) Finance
2 395 (6.64%) Telecoms
3 267 (4.49%) Banking
3 267 (4.49%) Retail
4 223 (3.75%) Legal
5 182 (3.06%) Law
6 120 (2.02%) Manufacturing
7 107 (1.80%) Marketing
8 98 (1.65%) Billing
9 65 (1.09%) Back Office
10 49 (0.82%) International Banking
11 44 (0.74%) Electronics
12 36 (0.61%) French Language
12 36 (0.61%) Games
12 36 (0.61%) Publishing
13 35 (0.59%) Front Office
14 34 (0.57%) Investment Banking
15 32 (0.54%) Advertising
16 30 (0.50%) Financial Institution
17 28 (0.47%) German Language
Job Titles
1 1476 (24.83%) Analyst
2 672 (11.30%) Support Engineer
3 647 (10.88%) Support Analyst
4 622 (10.46%) Service Manager
5 609 (10.24%) Service Analyst
6 530 (8.92%) Service Desk Analyst
7 482 (8.11%) Applications Support
8 353 (5.94%) 2nd Line Support
8 353 (5.94%) Team Leader
9 315 (5.30%) IT Support
10 304 (5.11%) Delivery Manager
11 302 (5.08%) Services Delivery Manager
12 289 (4.86%) Network Engineer
13 282 (4.74%) Administrator
14 258 (4.34%) IT Manager
15 252 (4.24%) Applications Support Analyst
16 222 (3.73%) 2nd Line Engineer
17 218 (3.67%) Infrastructure Engineer
18 200 (3.36%) Support Manager
19 189 (3.18%) 2nd Line Support Engineer
Libraries, Frameworks & Software Standards
1 223 (3.75%) XML
2 220 (3.70%) .NET
3 180 (3.03%) Web Services
4 134 (2.25%) HTML
5 108 (1.82%) CSS
6 100 (1.68%) ASP.NET
7 93 (1.56%) Middleware
8 79 (1.33%) SOAP
9 75 (1.26%) REST
10 63 (1.06%) XSLT
11 57 (0.96%) jQuery
12 53 (0.89%) Spring
13 45 (0.76%) AngularJS
14 44 (0.74%) HTML5
15 42 (0.71%) Flash
16 34 (0.57%) .NET Framework
17 33 (0.56%) Hibernate
18 32 (0.54%) XSL
19 30 (0.50%) J2EE
20 27 (0.45%) 802.1X
Miscellaneous
1 551 (9.27%) Analytical Skills
2 467 (7.86%) Data Centre
3 295 (4.96%) Management Information System
4 174 (2.93%) Blackberry
5 168 (2.83%) Driving Licence
6 166 (2.79%) Statistics
7 153 (2.57%) Replication
8 138 (2.32%) Computer Science
9 119 (2.00%) Clustering
10 99 (1.67%) Virtual Team
11 68 (1.14%) Mathematics
12 67 (1.13%) Video Conferencing
13 61 (1.03%) CMDB
14 52 (0.87%) iPhone
15 51 (0.86%) Enterprise Software
16 49 (0.82%) Client/Server
17 44 (0.74%) Smartphone
18 39 (0.66%) IVR
18 39 (0.66%) NHS
19 38 (0.64%) User Experience
Operating Systems
1 2196 (36.94%) Windows
2 909 (15.29%) Windows Server
3 603 (10.14%) Linux
4 594 (9.99%) Windows 7
5 526 (8.85%) Windows Server 2008
6 479 (8.06%) Unix
7 454 (7.64%) Windows Server 2012
8 374 (6.29%) Windows Server 2003
9 250 (4.21%) Windows 8
10 186 (3.13%) Windows XP
11 113 (1.90%) Solaris
12 96 (1.61%) Mac OS X
13 93 (1.56%) Red Hat Enterprise Linux
14 67 (1.13%) Windows 10
15 66 (1.11%) Android
16 52 (0.87%) AIX
17 47 (0.79%) Windows Vista
18 45 (0.76%) Apple iOS
18 45 (0.76%) Windows 2000 Server
19 35 (0.59%) CentOS
Processes & Methodologies
1 2556 (42.99%) ITIL
2 1131 (19.02%) Service Delivery
3 915 (15.39%) Service Management
4 606 (10.19%) Incident Management
5 585 (9.84%) Change Management
6 478 (8.04%) Mentoring
7 476 (8.01%) Problem Management
8 353 (5.94%) Project Management
9 319 (5.37%) Root Cause Analysis
10 317 (5.33%) Continuous Improvement
11 288 (4.84%) CRM
12 284 (4.78%) ITIL V3
13 273 (4.59%) Disaster Recovery
14 269 (4.52%) Stakeholder Management
15 250 (4.21%) ITSM
16 248 (4.17%) Agile Software Development
17 246 (4.14%) Ticket Management
18 232 (3.90%) Line Management
19 213 (3.58%) Coaching
20 205 (3.45%) Performance Management
Programming Languages
1 968 (16.28%) SQL
2 228 (3.84%) Java
3 201 (3.38%) PL/SQL
4 176 (2.96%) PowerShell
5 149 (2.51%) C
6 139 (2.34%) JavaScript
7 133 (2.24%) C#
8 116 (1.95%) T-SQL
9 89 (1.50%) Shell Script
10 63 (1.06%) Python
11 61 (1.03%) VB
12 51 (0.86%) Perl
13 39 (0.66%) Bash Shell
14 33 (0.56%) C++
15 30 (0.50%) PHP
15 30 (0.50%) VBA
16 25 (0.42%) VB.NET
17 23 (0.39%) VBScript
18 20 (0.34%) Ruby
19 9 (0.15%) Korn
Qualifications
1 617 (10.38%) Cisco Certification
2 548 (9.22%) Degree
3 493 (8.29%) Microsoft Certification
4 439 (7.38%) CCNA
5 408 (6.86%) Security Cleared
6 355 (5.97%) ITIL Certification
7 317 (5.33%) SC Cleared
8 291 (4.89%) CCNP
9 241 (4.05%) MCSE
10 166 (2.79%) MCSA
11 152 (2.56%) MCP
12 114 (1.92%) MCITP
13 107 (1.80%) ITIL Foundation Certificate
14 102 (1.72%) VMware Certified Professional (VCP)
15 70 (1.18%) ISEB
16 67 (1.13%) A+ Certification
17 49 (0.82%) MCTS
18 46 (0.77%) JNCIA
19 45 (0.76%) MCDST
20 44 (0.74%) DV Cleared
Quality Assurance & Compliance
1 169 (2.84%) QA
2 105 (1.77%) ISO/IEC 27001
3 51 (0.86%) ISO 9001
4 39 (0.66%) Data Quality
5 15 (0.25%) PCI DSS
5 15 (0.25%) Sarbanes-Oxley
6 10 (0.17%) ISO 8583
6 10 (0.17%) ISO/IEC 20000
7 6 (0.10%) GAAP
7 6 (0.10%) HL7
8 5 (0.084%) DICOM
8 5 (0.084%) ISO/IEC 7816
9 3 (0.050%) HMG Security Policy Framework
9 3 (0.050%) ISO22301
10 2 (0.034%) COBIT
System Software
1 1360 (22.88%) Active Directory
2 577 (9.71%) VMware Infrastructure
3 288 (4.84%) Hyper-V
4 194 (3.26%) vSphere
5 149 (2.51%) XenApp
6 98 (1.65%) VMware ESX
7 71 (1.19%) XenDesktop
8 64 (1.08%) Oracle RAC
9 56 (0.94%) VMware ESXi
10 54 (0.91%) Terminal Services
11 53 (0.89%) Firmware
12 43 (0.72%) Virtual Machines
13 41 (0.69%) Terminal Server
14 34 (0.57%) Virtual Servers
15 23 (0.39%) Virtual Desktop
16 22 (0.37%) Microsoft App-V
17 17 (0.29%) Xen
18 14 (0.24%) Samba
18 14 (0.24%) vCloud
19 12 (0.20%) Veritas Cluster Server
Systems Management
1 236 (3.97%) SCCM
2 112 (1.88%) SCOM
3 71 (1.19%) Puppet
4 69 (1.16%) Backup Exec
5 60 (1.01%) Norton AntiVirus
6 53 (0.89%) NetBackup
7 44 (0.74%) HP Data Protector
7 44 (0.74%) Oracle RMAN
8 43 (0.72%) Cisco CUCM
9 39 (0.66%) Nagios
10 37 (0.62%) Data Guard
11 35 (0.59%) HP SIM
12 34 (0.57%) Cisco UCCX
13 30 (0.50%) FortiGate
13 30 (0.50%) WSUS
14 29 (0.49%) Cisco UCCE
15 28 (0.47%) Tivoli
16 26 (0.44%) OpenView
16 26 (0.44%) Oracle Enterprise Manager
17 24 (0.40%) Tivoli Storage Manager
Vendors
1 1880 (31.62%) Microsoft
2 956 (16.08%) VMware
3 878 (14.77%) Cisco
4 662 (11.14%) Citrix
5 539 (9.07%) Oracle
6 460 (7.74%) HP
7 228 (3.84%) IBM
8 205 (3.45%) Juniper
9 202 (3.40%) Remedy
10 192 (3.23%) CheckPoint
11 151 (2.54%) Dell
12 145 (2.44%) SAP
12 145 (2.44%) Symantec
13 139 (2.34%) NetApp
14 131 (2.20%) F5
15 124 (2.09%) Mitel
16 112 (1.88%) SolarWinds
17 102 (1.72%) Palo Alto
18 98 (1.65%) EMC
19 90 (1.51%) Apple
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £45000.00 - £55000.00 per annum
Posted: 2 hours ago
High Wycombe, Buckinghamshire
Verticality Ltd
Salary: £28000 - £32000 per annum, Benefits Benefits
Posted: 2 hours ago
North London
Sanderson
Salary: £55000.00 - £65000.00 per annum
Posted: 4 hours ago
North London
Sanderson
Salary: £55000.00 - £65000.00 per annum
Posted: 4 hours ago
Wigan, Lancashire
Greywood Associates Limited
Salary: £25000 - £30000 per annum + bens
Posted: 3 hours ago
Bournemouth, Dorset
4Com Plc
Salary: From £25,000 to £35,000 per annum +Audi A1*
Posted: 4 hours ago
Hull, North Humberside
Go IT Recruitment Ltd
Salary: From £18,000 to £21,000 per annum + 25 days holiday, BUPA, Life assura
Posted: 3 hours ago
South West London
Parallel Consulting
Salary: £50000 - £55000 per annum + Benefits
Posted: 6 hours ago
Luton, Bedfordshire
Actis Recruitment.
Salary: From £27,000 to £35,000 per annum + share scheme + bens
Posted: 4 hours ago
Bridgend, Mid Glamorgan
CGI
Salary: £25000 - £31000 per annum + benefits
Posted: 1 hour ago
Bridgend, Mid Glamorgan
CGI
Salary: £32000 - £33500 per annum + benefits
Posted: 1 hour ago
Leeds, West Yorkshire
The Bridge Ltd
Salary: Unspecified £Excellent + Benefits (Dependant on experience)
Posted: 3 hours ago
Cambridge, Cambridgeshire
Montash
Salary: £55000 - £65000 per annum + Benefits
Posted: 4 hours ago
West Sussex
Harris Global
Salary: From £20,000 to £25,000 per annum
Posted: 3 days ago
Andover, Hampshire
Understanding Recruitment
Salary: £25000.00 - £28000.00 per annum + shift allowance, bens
Posted: Yesterday
Sutton Coldfield, West Midlands (County)
Spring Technology
Posted: 2 days ago
London
Etech Partners
Salary: Up to £21,000 per annum + Benefits
Posted: 2 days ago
Luton, Bedfordshire
SPS Resourcing
Salary: From £22,000 to £28,000 per annum includes Training, Bonus & Benefits
Posted: Yesterday
London
Initi8 Recruitment
Salary: £40000 - £45000 Per Annum
Posted: 4 hours ago
Hull, North Humberside
The Bridge Ltd
Salary: Up to £18,000 per annum
Posted: 3 days ago
London
Etech Partners
Salary: Up to £55,000 per annum + Benefits
Posted: 2 days ago
Gloucester, Gloucestershire
Informatiq Consulting
Salary: £65000 per annum + Pension + Medical
Posted: Yesterday
Gloucester, Gloucestershire
Harvey Nash plc
Salary: £20000 - £22000 per annum + 5% shift allowance
Posted: 2 days ago
Bristol, Avon
Harvey Nash plc
Salary: £20000 - £25000 per annum + 20% Shift Allowance + Benefits
Posted: 2 days ago
Croydon, Surrey
ARC IT Recruitment Ltd
Salary: £45,000 plus bonus and bens
Posted: 2 days ago
Surrey
Logic Engagements Ltd
Salary: £50000 - £55000 per annum + Bonus + Benefits
Posted: 4 days ago
Winchester, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £17000 - £25000 per annum + benefits
Posted: 2 days ago
Bridgend, Mid Glamorgan
IntaPeople
Salary: £20000 - £25000 per annum
Posted: 5 days ago
North London
Sanderson
Salary: £55000.00 - £65000.00 per annum
Posted: 3 days ago
London
Mortimer Spinks
Salary: £35000 per annum
Posted: 3 days ago