The first table below looks at the demand for SLA skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited SLA over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Quality Assurance & Compliance category.

Location
3 months to
19 Jun 2013
Same period 2012 Same period 2011
Service Level Agreement (SLA)
Rank 106 114 137
Rank change year-on-year
+8 +23
Permanent jobs citing SLA 2755 2694 2373
As % of all permanent IT jobs located in the UK 2.529% 2.235% 1.848%
As % of the Quality Assurance & Compliance category 25.53% 24.26% 22.68%
Number of salaries quoted 2244 2164 1947
Average salary £40,000 £39,000 £37,500
Average salary % change year-on-year
+2.56% +4.00%
90% offered a salary of more than £22,500 £23,450 £22,500
10% offered a salary of more than £60,150 £60,000 £60,000
UK excluding London average salary £36,736 £36,000 £36,000
% change year-on-year
+2.04% -
All Quality Assurance & Compliance
UK
Permanent IT job ads with a match in the
Quality Assurance & Compliance category
10793 11106 10461
As % of all permanent IT jobs located in the UK 9.908% 9.215% 8.149%
Number of salaries quoted 8747 9114 8659
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,844 £28,000 £28,800
10% offered a salary of more than £70,000 £70,000 £72,500
UK excluding London average salary £40,000 £41,153 £41,000
% change year-on-year
-2.80% +0.37%

SLA
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing SLA within the UK as a proportion of the total demand within the Quality Assurance & Compliance category.

SLA Jobs Demand Trend

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA within the UK.

SLA Salary Trend

SLA
Salary Histogram

This chart provides a salary histogram for IT jobs citing SLA over the 3 months to 19 June 2013 within the UK.

SLA Salary Histogram

SLA
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing SLA within the UK over the 3 months to 19 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
England +16 2573 £40,000 - 298
London +19 831 £47,500 +6.74% 93
South East -9 641 £37,500 - 83
East of England +20 237 £45,000 +26.76% 23
Yorkshire +2 212 £33,500 -4.28% 17
City of London +22 209 £50,000 -4.76% 31
North West +14 183 £30,000 -20.00% 28
West Midlands +22 168 £40,000 +6.66% 20
Berkshire +6 166 £37,500 - 14
Surrey +8 151 £42,500 +26.86% 10
South West +11 147 £33,000 +10.00% 15
West Yorkshire +2 126 £28,000 -16.41% 9
East Midlands +24 98 £34,000 -2.85% 11
Leeds -10 98 £28,000 -23.28% 5
Hampshire -31 97 £32,000 -16.88% 11
Buckinghamshire +29 79 £38,000 +26.66% 18
Cheshire +52 78 £29,500 -26.25% 13
Bedfordshire +21 77 £47,500 +11.76% 5
Scotland -7 76 £32,500 -35.00% 12
Manchester -17 68 £35,000 -2.77% 10
Cambridgeshire +39 65 £35,000 +1.44% 5
Reading -12 56 £35,000 +3.70% 5
Milton Keynes +17 54 £37,500 +11.11% 14
Birmingham +3 51 £45,000 +11.11% 2
Hertfordshire +8 50 £47,500 +11.76% 9
Wiltshire +3 50 £38,472 +21.17% 6
Luton +26 45 £42,232 -6.15% 3
Slough +23 43 £47,000 -6.00% 4
Leicestershire +20 43 £34,500 +15.00% 3
Coventry -3 42 £46,000 +41.53% 7

SLA
Top 30 Related IT Skills

For the 6 months to 19 June 2013, IT jobs within the UK citing SLA also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA.

1 2080 (37.96%) ITIL
2 1754 (32.01%) Windows
3 1496 (27.30%) Microsoft
4 1148 (20.95%) Finance
5 1142 (20.84%) Service Delivery
6 980 (17.88%) SQL
7 927 (16.92%) MS Excel
8 898 (16.39%) Active Directory
9 870 (15.88%) Cisco
10 742 (13.54%) VMware
11 727 (13.27%) SQL Server
12 697 (12.72%) Service Management
13 670 (12.23%) Linux
14 644 (11.75%) Oracle
15 615 (11.22%) MS Office
16 599 (10.93%) Windows Server 2008
17 584 (10.66%) Citrix
18 581 (10.60%) Telecoms
19 539 (9.836%) TCP/IP
20 534 (9.745%) MS Exchange
21 533 (9.726%) Firewall
22 517 (9.434%) UNIX
23 505 (9.215%) Windows Server 2003
24 497 (9.069%) Degree
25 474 (8.650%) Project Management
26 461 (8.412%) LAN
26 461 (8.412%) Incident Management
27 451 (8.230%) Cisco Certification
28 449 (8.193%) WAN
29 438 (7.993%) Change Management

SLA
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT jobs within the UK citing SLA also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA. Up to 20 skills are shown per category.

Application Development
1 283 (5.164%) .NET
2 161 (2.938%) XML
3 114 (2.080%) HTML
4 98 (1.788%) ASP.NET
5 86 (1.569%) Web Services
6 60 (1.095%) Middleware
7 57 (1.040%) CSS
8 55 (1.004%) Application Packaging
9 49 (0.894%) J2EE
10 43 (0.785%) .NET Framework
11 40 (0.730%) SOAP
12 39 (0.712%) WebSphere
13 34 (0.620%) jQuery
14 32 (0.584%) Ajax
15 29 (0.529%) FIX Protocol
16 24 (0.438%) ASP
17 23 (0.420%) COM
18 22 (0.401%) LAMP
18 22 (0.401%) XSL
18 22 (0.401%) REST
Application Platforms
1 534 (9.745%) MS Exchange
2 332 (6.058%) SharePoint
3 210 (3.832%) Exchange Server 2010
4 189 (3.449%) IIS
5 173 (3.157%) Exchange Server 2007
6 146 (2.664%) Exchange Server 2003
7 130 (2.372%) Apache
8 93 (1.697%) Blackberry Enterprise Server
9 92 (1.679%) SharePoint 2010
10 91 (1.661%) Lync
11 61 (1.113%) Tomcat
12 48 (0.876%) WebLogic
13 43 (0.785%) IBM Notes
13 43 (0.785%) CMS
14 38 (0.693%) SharePoint Server
15 27 (0.493%) Office Communications Server
16 23 (0.420%) nginx
17 20 (0.365%) SAS
18 15 (0.274%) Magento
19 14 (0.255%) Lotus Domino
Applications
1 927 (16.92%) MS Excel
2 615 (11.22%) MS Office
3 134 (2.445%) MS Visio
4 98 (1.788%) MS PowerPoint
5 78 (1.423%) MS Project
6 27 (0.493%) Office 365
7 25 (0.456%) Spreadsheet
8 5 (0.091%) FastStats
9 4 (0.073%) EPLAN
10 2 (0.036%) PrintSoft PReS
10 2 (0.036%) AutoCAD
10 2 (0.036%) MicroStation
11 1 (0.018%) Google Apps
Business Applications
1 103 (1.880%) Oracle EBS R12
2 102 (1.861%) Oracle EBS
3 65 (1.186%) Oracle Applications
4 41 (0.748%) Oracle Financials
5 37 (0.675%) Oracle 11i
6 34 (0.620%) Dynamics CRM
7 28 (0.511%) Remedy ITSM
8 18 (0.328%) Oracle ERP
9 15 (0.274%) SAP Business One
10 13 (0.237%) Oracle iProcurement
11 12 (0.219%) SAP ERP
12 11 (0.201%) RMDS
13 10 (0.182%) Dynamics AX
14 9 (0.164%) Cognos Business Intelligence
14 9 (0.164%) Maximo
14 9 (0.164%) Sentinel
15 8 (0.146%) BPCS
16 7 (0.128%) assyst
16 7 (0.128%) SAP R/3
16 7 (0.128%) SAP HR
Communications & Networking
1 539 (9.836%) TCP/IP
2 533 (9.726%) Firewall
3 461 (8.412%) LAN
4 449 (8.193%) WAN
5 417 (7.609%) DNS
6 325 (5.931%) SAN
7 286 (5.219%) Internet
8 281 (5.128%) VPN
9 263 (4.799%) VoIP
10 191 (3.485%) MPLS
11 181 (3.303%) DHCP
12 157 (2.865%) Wireless
13 155 (2.828%) Network Security
14 139 (2.536%) BGP
15 137 (2.500%) Cisco ASA
16 121 (2.208%) OSPF
17 103 (1.880%) NAS
18 96 (1.752%) Ethernet
19 91 (1.661%) HTTP
20 86 (1.569%) EIGRP
Database & Business Intelligence
1 727 (13.27%) SQL Server
2 188 (3.431%) SQL Server 2008
3 186 (3.394%) MySQL
4 165 (3.011%) SQL Server 2005
5 132 (2.409%) SQL Server Reporting Services
6 130 (2.372%) SQL Server Integration Services
7 102 (1.861%) Data Warehouse
8 92 (1.679%) Oracle Reports
9 88 (1.606%) RDBMS
10 83 (1.515%) Oracle 11g
11 80 (1.460%) Oracle 8/8i
11 80 (1.460%) Oracle 10g
12 70 (1.277%) Oracle BI EE
13 66 (1.204%) SQL Server 2000
14 54 (0.985%) SQL Server Analysis Services
15 34 (0.620%) OLTP
16 31 (0.566%) DB2
17 29 (0.529%) SQL Server 2012
17 29 (0.529%) DTS
18 28 (0.511%) Oracle 9i
Development Applications
1 56 (1.022%) MSI
2 46 (0.839%) Visual Studio
3 36 (0.657%) Team Foundation Server
4 28 (0.511%) JIRA
5 17 (0.310%) Eclipse
6 15 (0.274%) Hudson
7 13 (0.237%) NUnit
8 12 (0.219%) AdminStudio
9 11 (0.201%) Oracle Forms
10 9 (0.164%) Subversion
11 7 (0.128%) JUnit
12 6 (0.109%) CruiseControl
12 6 (0.109%) Ant
12 6 (0.109%) TeamCity
13 5 (0.091%) WiX
13 5 (0.091%) MSBuild
13 5 (0.091%) WebLOAD
13 5 (0.091%) VSS/SourceSafe
14 4 (0.073%) ProC
14 4 (0.073%) JDeveloper
General
1 1148 (20.95%) Finance
2 581 (10.60%) Telecoms
3 248 (4.526%) Retail
4 174 (3.175%) Banking
5 137 (2.500%) Legal
6 106 (1.934%) Advertising
7 88 (1.606%) Law
8 86 (1.569%) Marketing
9 85 (1.551%) Billing
10 63 (1.150%) Back Office
11 57 (1.040%) Manufacturing
12 54 (0.985%) Investment Banking
13 40 (0.730%) German Language
14 34 (0.620%) Publishing
14 34 (0.620%) Pharmaceutical
15 27 (0.493%) Local Government
16 25 (0.456%) Electronics
17 24 (0.438%) French Language
18 23 (0.420%) Financial Institution
19 17 (0.310%) Aerospace
Job Titles
1 1091 (19.91%) Analyst
2 644 (11.75%) Service Manager
3 528 (9.635%) Support Analyst
4 443 (8.084%) Support Engineer
5 352 (6.423%) Team Leader
6 313 (5.712%) Delivery Manager
7 304 (5.547%) Applications Support
8 289 (5.274%) Services Delivery Manager
9 272 (4.964%) Service Analyst
10 265 (4.836%) Administrator
11 252 (4.599%) DBA
12 222 (4.051%) Network Engineer
13 212 (3.869%) Service Desk Analyst
14 204 (3.723%) 2nd Line Support
15 202 (3.686%) Consultant
16 176 (3.212%) Technical Support
17 175 (3.193%) Developer
18 142 (2.591%) Support Manager
19 125 (2.281%) Applications Support Analyst
20 122 (2.226%) 1st Line Support
Miscellaneous
1 248 (4.526%) Management Information System
2 166 (3.029%) Blackberry
3 154 (2.810%) Statistics
4 146 (2.664%) Clustering
5 107 (1.953%) Replication
6 89 (1.624%) Computer Science
7 56 (1.022%) SaaS
8 52 (0.949%) iPhone
9 49 (0.894%) Video Conferencing
10 42 (0.766%) Client/Server
11 41 (0.748%) Firmware
12 38 (0.693%) Mathematics
13 36 (0.657%) iPad
14 35 (0.639%) EPoS
15 31 (0.566%) Digital Media
16 30 (0.547%) Cloud Computing
17 29 (0.529%) Enterprise Software
17 29 (0.529%) NHS
18 28 (0.511%) Mobile App
19 25 (0.456%) Fat Client
Operating Systems
1 1754 (32.01%) Windows
2 670 (12.23%) Linux
3 599 (10.93%) Windows Server 2008
4 517 (9.434%) UNIX
5 505 (9.215%) Windows Server 2003
6 393 (7.172%) Windows 7
7 380 (6.934%) Windows XP
8 201 (3.668%) Solaris
9 152 (2.774%) Red Hat Enterprise Linux
10 107 (1.953%) Windows Vista
11 71 (1.296%) Windows Server 2012
12 57 (1.040%) AIX
13 55 (1.004%) Windows 2000 Server
13 55 (1.004%) Mac OS X
14 42 (0.766%) Windows 2000
14 42 (0.766%) Windows 8
15 33 (0.602%) HPUX
16 32 (0.584%) CentOS
17 29 (0.529%) Mac OS
17 29 (0.529%) SUSE
Processes & Methodologies
1 2080 (37.96%) ITIL
2 1142 (20.84%) Service Delivery
3 697 (12.72%) Service Management
4 474 (8.650%) Project Management
5 461 (8.412%) Incident Management
6 438 (7.993%) Change Management
7 409 (7.464%) Problem Management
8 263 (4.799%) Continuous Improvement
9 235 (4.288%) Disaster Recovery
10 226 (4.124%) Change Control
11 220 (4.015%) CRM
12 208 (3.796%) ITSM
13 190 (3.467%) PRINCE2
14 174 (3.175%) Root Cause Analysis
15 173 (3.157%) Time Management
16 162 (2.956%) E-Commerce
17 161 (2.938%) Business Intelligence
18 160 (2.920%) Asset Management
19 146 (2.664%) Performance Management
20 144 (2.628%) Business Continuity
Programming Languages
1 980 (17.88%) SQL
2 288 (5.255%) Java
3 176 (3.212%) C#
4 128 (2.336%) T-SQL
5 115 (2.099%) PHP
6 99 (1.807%) C
7 97 (1.770%) VB
8 91 (1.661%) PL/SQL
9 86 (1.569%) JavaScript
10 80 (1.460%) Shell Script
11 78 (1.423%) PowerShell
12 67 (1.223%) Perl
13 60 (1.095%) Bash shell
14 57 (1.040%) C++
15 52 (0.949%) VB.NET
16 44 (0.803%) VBA
17 38 (0.693%) Python
18 32 (0.584%) VB6
19 21 (0.383%) VBScript
20 18 (0.328%) Ruby
Qualifications
1 497 (9.069%) Degree
2 451 (8.230%) Cisco Certification
3 421 (7.682%) Microsoft Certification
4 329 (6.004%) Security Cleared
5 317 (5.785%) CCNA
6 297 (5.420%) ITIL Certification
7 258 (4.708%) MCSE
8 231 (4.215%) SC Cleared
9 229 (4.179%) CCNP
10 178 (3.248%) MCP
11 139 (2.536%) MCITP
12 75 (1.369%) VMware Certified Professional (VCP)
13 71 (1.296%) MCSA
14 68 (1.241%) CCIE
15 55 (1.004%) A+ Certification
16 52 (0.949%) CCVP
17 48 (0.876%) DV Cleared
18 46 (0.839%) Oracle Certification
18 46 (0.839%) CCA
19 39 (0.712%) PRINCE2 Certification
Quality Assurance & Compliance
1 184 (3.358%) QA
2 58 (1.058%) ISO/IEC 27001
3 43 (0.785%) ISO 9001
4 31 (0.566%) Sarbanes-Oxley
5 28 (0.511%) PCI DSS
6 20 (0.365%) COBIT
7 5 (0.091%) ISO 14001
8 4 (0.073%) GMP
8 4 (0.073%) ISO 9000
8 4 (0.073%) Data Quality
9 3 (0.055%) BS25999
9 3 (0.055%) EFQM
9 3 (0.055%) BS7799
10 2 (0.036%) TickIT
10 2 (0.036%) ISO/IEC 20000
10 2 (0.036%) HL7
11 1 (0.018%) ISO 9002
11 1 (0.018%) ISO 8583
System Software
1 898 (16.39%) Active Directory
2 424 (7.737%) VMware Infrastructure
3 181 (3.303%) XenApp
4 154 (2.810%) Hyper-V
5 128 (2.336%) vSphere
6 121 (2.208%) VMware ESX
7 56 (1.022%) XenDesktop
8 55 (1.004%) XenServer
9 54 (0.985%) NFS
10 52 (0.949%) Oracle RAC
11 46 (0.839%) VMware ESXi
12 41 (0.748%) Microsoft App-V
13 32 (0.584%) Oracle RMAN
14 31 (0.566%) Terminal Services
15 24 (0.438%) Terminal Server
15 24 (0.438%) Xen
16 23 (0.420%) Sendmail
17 20 (0.365%) Citrix Presentation Server
17 20 (0.365%) Forefront TMG
18 17 (0.310%) DFS Replication
Systems Management
1 203 (3.704%) SCCM
2 128 (2.336%) SCOM
3 66 (1.204%) OpenView
4 61 (1.113%) WSUS
5 58 (1.058%) Cisco CUCM
6 52 (0.949%) Backup Exec
7 42 (0.766%) Nagios
8 41 (0.748%) CiscoWorks
9 39 (0.712%) Cisco UCCX
10 38 (0.693%) Data Guard
11 37 (0.675%) NetBackup
12 31 (0.566%) Systems Management Server (SMS)
13 26 (0.474%) Tivoli
14 24 (0.438%) MOM
15 22 (0.401%) Norton AntiVirus
16 19 (0.347%) ZENworks
16 19 (0.347%) ARCserve
17 17 (0.310%) McAfee ePO
17 17 (0.310%) DameWare
18 16 (0.292%) Oracle Enterprise Manager
Vendors
1 1496 (27.30%) Microsoft
2 870 (15.88%) Cisco
3 742 (13.54%) VMware
4 644 (11.75%) Oracle
5 584 (10.66%) Citrix
6 369 (6.734%) HP
7 183 (3.339%) SAP
8 167 (3.047%) Red Hat
9 157 (2.865%) Juniper
10 153 (2.792%) Remedy
11 147 (2.682%) CheckPoint
12 141 (2.573%) Dell
13 124 (2.263%) EMC
14 123 (2.245%) IBM
15 113 (2.062%) NetApp
16 104 (1.898%) Symantec
17 86 (1.569%) Avaya
18 83 (1.515%) Apple
19 69 (1.259%) Sun
20 65 (1.186%) Business Objects
Cheshire
One of the fastest growing companies in its sector is now looking for a 2nd Line/Desktop Support Engineer with strong Microsoft Product support experience... Experience and technical...
Jumar Solutions
Salary: Attractive, dependent upon experience.
Posted: 12 June 2013
London
A very strong technical understanding of Microsoft Office and Operating Systems... Knowledge of applicable data privacy practices and laws... Demonstrated Project management skills... Understanding of ITIL Framework to...
Salary: Competitive Salary and Benefits
Posted: 28 May 2013
Aberdeen, Aberdeenshire
WAN/LAN knowledge - Strong Microsoft background - Working in an ITIL/SLA environment - Accreditations in Microsoft, Cisco, Citrix, VMware, would be advantageous 37.5 hours a week - shift rotas...
Evolution Recruitment Solutions
Salary: 25,000 - 40,000
Posted: 13 June 2013
London
Service Manager - ITIL, Managed Services, Design, Implement, ITIL V3, Service Delivery Manager, Consultancy, Service Consultancy, Roadmaps, SLAThe CompanyA award winning consultancy/systems integrator going through extended growth after...
Energize Recruitment Solutions Ltd
Salary: £40000 - £65000 per annum + +Benefits +Bonus
Posted: 4 June 2013
Leeds, West Yorkshire
SLA... A logical approach to troubleshooting, diagnosing and resolving problems (technical and non-technical challenges in the business environment) Experience and understanding of Windows Server 2003/2008, Microsoft...
EMIS
Salary: Up to £23,000 per annum including shift allowance
Posted: 7 June 2013
Bingley, West Yorkshire
Elevate Recruitment
Salary: From £18,000 to £35,000 per annum + benefits
Posted: 12 June 2013
Middlesex
Lorien Resourcing
Salary: £50000 - £55000 per annum + Bonus + Excellent Benefits
Posted: 18 June 2013
South West London
ReThink Recruitment
Salary: £30000.00 per annum
Posted: 14 June 2013
Hungerford, Berkshire
Redrock Consulting Ltd
Salary: £22000 - £32000 per annum + Good Benefits + Bonus!!
Posted: 17 June 2013
Telford, Shropshire
Redrock Consulting Ltd
Salary: £25000 - £32000 per annum + Good Benefits Package + Bonus
Posted: 18 June 2013
Peterborough, Cambridgeshire
Kelway Ltd
Salary: From £17,000 to £20,000 per annum plus £2,000 Shift allowance
Posted: 12 June 2013
Peterborough, Cambridgeshire
Kelway Ltd
Salary: From £17,500 to £20,000 per annum
Posted: 12 June 2013
Southampton, Hampshire
Gresham Computing
Salary: From £32,500 to £37,500 per annum dep on experience plus benefits
Posted: 13 June 2013
London
Brightred Resourcing Limited
Salary: From £25,000 to £30,000 per annum plus bonus & bens
Posted: 18 June 2013
London
Brightred Resourcing
Salary: £30k plus benefits.
Posted: 18 June 2013
London
Mortimer Spinks
Salary: £40000 - £45000 per annum
Posted: 12 June 2013
Reading, Thames Valley
Deerfoot IT Resources Ltd
Salary: £20000 - £21000 per annum + bens
Posted: 7 June 2013
London
Allied Worldwide Limited
Salary: £22,000 - £24,000 per year
Posted: 20 May 2013
City, London
Just IT Recruitment
Salary: £55000 - £60000 per annum + Training, Pension, Benefits
Posted: 13 June 2013
Abingdon, Oxfordshire
SDC
Salary: From £34,000 to £40,000 per annum + 5% bonus + comprehensive benefits
Posted: 18 June 2013
Reading, Thames Valley
Hays Specialist Recruitment
Salary: £25607.00 - £27115.00 per annum
Posted: 11 June 2013
Edenbridge, Kent (TN8), South East
Guru Careers
Salary: £50k + Benefits
Posted: 23 May 2013
Durham, County Durham
Atos
Posted: 28 May 2013
Haywards Heath, West Sussex
Fixed Recruitment
Salary: £23000 - £28000 per annum + Salary Depending On Experience Plus Bens
Posted: 11 June 2013
Haywards Heath, South East
Fixed Recruitment Ltd
Salary: £23000 - £28000 per annum + Salary Depending On Experience Plus Bens
Posted: 11 June 2013
View SLA jobs Nationwide