The table below looks at the statistics for SLA skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited SLA over the 3 months to 7 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
7 Dec 2016
Same period 2015 Same period 2014
Service Level Agreement (SLA)
Rank 102 118 95
Rank change year-on-year
+16 -23
Permanent jobs citing SLA 2650 2809 3469
As % of all permanent IT jobs located in the UK 2.94% 2.62% 3.07%
As % of the Quality Assurance & Compliance category 25.53% 22.45% 27.25%
Number of salaries quoted 2069 2196 2726
Median salary £37,500 £37,500 £37,500
90% offered a salary of more than £21,500 £22,000 £21,500
10% offered a salary of more than £62,500 £62,500 £65,000
UK excluding London median salary £35,000 £36,500 £33,000
% change year-on-year
-4.10% +10.60%

The following table is for comparison with the above and provides statistics for the entire Quality Assurance & Compliance category in permanent jobs advertised across the UK.

Quality Assurance & Compliance Category
UK
Permanent IT job ads with a match in the
Quality Assurance & Compliance category
10378 12511 12731
As % of all permanent IT jobs located in the UK 11.52% 11.66% 11.25%
Number of salaries quoted 8198 9912 10050
Median salary £50,000 £50,000 £46,500
Median salary % change year-on-year
- +7.52%
90% offered a salary of more than £29,000 £29,000 £27,500
10% offered a salary of more than £75,000 £72,500 £75,000
UK excluding London median salary £44,619 £44,000 £41,500
% change year-on-year
+1.40% +6.02%

SLA
Jobs Demand Trend

The demand trend of job ads citing SLA as a proportion of all IT jobs with a match in the Quality Assurance & Compliance category.

SLA Jobs Demand Trend in the UK

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA within the UK.

SLA Salary Trend in the UK

SLA
Salary Histogram

This chart provides a salary histogram for IT jobs citing SLA over the 3 months to 7 December 2016 within the UK.

SLA Salary Histogram in the UK

SLA
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 3 months to 7 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +21 2426 £37,500 - 223
London +11 720 £45,000 - 54
South East +8 592 £37,500 - 55
West Midlands +14 221 £37,500 +12.78% 19
North West +3 197 £26,000 -25.71% 23
East of England -6 196 £42,500 +13.33% 16
Yorkshire -4 173 £27,000 -11.47% 30
Berkshire +6 158 £40,000 -18.78% 20
Surrey +9 155 £37,500 +17.56% 5
South West +18 147 £32,500 -13.33% 8
East Midlands +24 144 £40,000 +23.07% 13
Birmingham +15 117 £37,500 -11.76% 10
Manchester -1 103 £26,000 -25.71% 17
West Yorkshire +7 102 £32,500 -2.98% 21
Hampshire -19 95 £33,750 -10.00% 14
City of London +8 89 £45,000 -4.25% 12
Buckinghamshire +14 84 £29,250 +6.36% 5
Reading +31 77 £29,750 -37.36% 8
Leeds +17 71 £27,500 -8.33% 11
Hertfordshire +12 71 £37,500 -6.25% 6
Nottinghamshire +4 54 £42,500 +54.54% 10
Bedfordshire +18 53 £52,500 +17.97% 6
Gloucestershire -1 53 £32,500 -17.72% 2
Milton Keynes +19 52 £26,000 +20.93% 4
Cheshire +40 50 £22,500 -43.75% 2
Wales -11 49 £22,000 -23.47% 5
West Sussex +41 44 £50,000 +29.03%
Gloucester +25 42 £34,500 -37.27%
Scotland -1 42 £31,000 +3.33% 10
North East +25 39 £27,500 -50.00% 4

SLA
Top 30 Related IT Skills

For the 6 months to 7 December 2016, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for SLA.

1 2447 (45.16%) ITIL
2 1938 (35.76%) Windows
3 1663 (30.69%) Microsoft
4 1182 (21.81%) Active Directory
5 1060 (19.56%) Service Delivery
6 1006 (18.56%) Finance
7 972 (17.94%) MS Excel
8 851 (15.70%) Service Management
9 828 (15.28%) Cisco
10 791 (14.60%) SQL
11 781 (14.41%) Windows Server
12 767 (14.15%) VMware
13 762 (14.06%) MS Office
14 672 (12.40%) SQL Server
15 634 (11.70%) Firewall
16 559 (10.32%) MS Exchange
17 543 (10.02%) Incident Management
17 543 (10.02%) Windows 7
18 513 (9.47%) Citrix
19 512 (9.45%) Cisco Certification
20 507 (9.36%) VMware Infrastructure
21 498 (9.19%) Data Centre
22 494 (9.12%) Problem Management
23 487 (8.99%) Oracle
24 485 (8.95%) Linux
25 478 (8.82%) Analytical Skills
26 470 (8.67%) Windows Server 2008
27 461 (8.51%) Degree
28 456 (8.41%) WAN
29 453 (8.36%) Change Management

SLA
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 559 (10.32%) MS Exchange
2 253 (4.67%) SharePoint
3 188 (3.47%) Exchange Server 2010
4 143 (2.64%) Exchange Server 2007
5 129 (2.38%) IIS
6 99 (1.83%) Skype for Business
7 84 (1.55%) Exchange Server 2013
8 76 (1.40%) Exchange Server 2003
9 66 (1.22%) WebLogic
10 53 (0.98%) Blackberry Enterprise Server
10 53 (0.98%) WebSphere
11 45 (0.83%) Tomcat
12 44 (0.81%) BizTalk Server
13 41 (0.76%) CMS
14 39 (0.72%) Apache
15 34 (0.63%) NetWeaver
16 33 (0.61%) JBoss
16 33 (0.61%) SharePoint 2013
17 30 (0.55%) Oracle SOA Suite
18 28 (0.52%) SharePoint 2010
Applications
1 972 (17.94%) MS Excel
2 762 (14.06%) MS Office
3 200 (3.69%) MS PowerPoint
4 103 (1.90%) MS Visio
5 17 (0.31%) Spreadsheet
6 12 (0.22%) Adobe Creative Suite
7 10 (0.18%) InDesign
8 8 (0.15%) MS Project
9 4 (0.074%) SPSS
10 3 (0.055%) Photoshop
11 2 (0.037%) InfoPath
11 2 (0.037%) Maya
Business Applications
1 66 (1.22%) assyst
2 64 (1.18%) Dynamics CRM
3 38 (0.70%) Oracle EBS
4 31 (0.57%) Retail-J
5 29 (0.54%) Oracle EBS R12
6 22 (0.41%) Oracle Applications
7 21 (0.39%) Dynamics AX
7 21 (0.39%) Oracle Receivables
8 19 (0.35%) Oracle Cash Management
9 16 (0.30%) Oracle Financials
10 14 (0.26%) Northgate Housing
10 14 (0.26%) Oracle Assets
10 14 (0.26%) Oracle E-Business Tax
10 14 (0.26%) Oracle Payables
10 14 (0.26%) Remedy ITSM
11 12 (0.22%) Orchard Housing
11 12 (0.22%) SAP CO
11 12 (0.22%) SAP FI
11 12 (0.22%) SAP FI/CO
12 10 (0.18%) PeopleSoft HRMS
Cloud Services
1 301 (5.55%) Office 365
2 171 (3.16%) Microsoft Azure
3 134 (2.47%) Amazon AWS
4 95 (1.75%) SaaS
5 90 (1.66%) Mimecast
6 75 (1.38%) Cloud Computing
7 54 (1.00%) IaaS
8 33 (0.61%) PaaS
9 18 (0.33%) G Suite
10 12 (0.22%) Google Analytics
11 10 (0.18%) Google Cloud Platform
12 9 (0.17%) Azure Active Directory
13 7 (0.13%) IBM Cloud
13 7 (0.13%) SoftLayer
14 6 (0.11%) Amazon EC2
14 6 (0.11%) OneDrive
15 5 (0.092%) Adobe Analytics
15 5 (0.092%) AWS OpsWorks
15 5 (0.092%) GitHub
15 5 (0.092%) Yammer
Communications & Networking
1 634 (11.70%) Firewall
2 456 (8.41%) WAN
3 439 (8.10%) LAN
4 417 (7.70%) VPN
5 385 (7.10%) DNS
6 340 (6.27%) TCP/IP
7 265 (4.89%) DHCP
8 223 (4.12%) SAN
9 169 (3.12%) VoIP
10 160 (2.95%) Wireless
11 159 (2.93%) Cisco ASA
12 158 (2.92%) MPLS
13 156 (2.88%) Internet
14 155 (2.86%) Network Security
15 154 (2.84%) BGP
16 135 (2.49%) Wi-Fi
17 106 (1.96%) OSPF
18 88 (1.62%) VLAN
19 85 (1.57%) Ethernet
20 79 (1.46%) Cisco Nexus
Database & Business Intelligence
1 672 (12.40%) SQL Server
2 168 (3.10%) SQL Server 2008
3 128 (2.36%) Oracle Database
4 112 (2.07%) SQL Server Reporting Services
5 108 (1.99%) SQL Server Integration Services
6 93 (1.72%) Relational Database
7 88 (1.62%) BusinessObjects
8 84 (1.55%) SQL Server 2012
9 76 (1.40%) SQL Server 2005
10 69 (1.27%) MySQL
11 67 (1.24%) Data Warehouse
12 48 (0.89%) Big Data
12 48 (0.89%) DB2
12 48 (0.89%) SQL Server Analysis Services
13 43 (0.79%) SQL Server 2014
14 40 (0.74%) Oracle Database 12c
15 35 (0.65%) Oracle Database 10g
16 31 (0.57%) Oracle Database 11g
17 29 (0.54%) Crystal Reports
18 28 (0.52%) RDBMS
Development Applications
1 78 (1.44%) JIRA
2 25 (0.46%) Subversion
3 19 (0.35%) Jenkins
4 16 (0.30%) Talend Open Studio
5 15 (0.28%) Git (software)
6 13 (0.24%) Team Foundation Server
7 10 (0.18%) Oracle Forms
7 10 (0.18%) PeopleTools
8 8 (0.15%) Eclipse
9 7 (0.13%) MSI
9 7 (0.13%) SQL Server Management Studio (SSMS)
9 7 (0.13%) Vagrant
9 7 (0.13%) Visual Studio
10 6 (0.11%) Ant
10 6 (0.11%) Maven
11 5 (0.092%) Cucumber
11 5 (0.092%) Gradle
11 5 (0.092%) HP UFT
11 5 (0.092%) JUnit
11 5 (0.092%) Selenium
General
1 1006 (18.56%) Finance
2 393 (7.25%) Telecoms
3 204 (3.76%) Retail
4 201 (3.71%) Legal
5 181 (3.34%) Banking
6 131 (2.42%) Law
7 111 (2.05%) Marketing
8 95 (1.75%) Billing
9 93 (1.72%) Manufacturing
10 66 (1.22%) Back Office
11 59 (1.09%) Publishing
12 49 (0.90%) Financial Institution
13 48 (0.89%) Advertising
14 47 (0.87%) Electronics
15 43 (0.79%) French Language
16 34 (0.63%) German Language
17 26 (0.48%) Military
18 12 (0.22%) Automotive
18 12 (0.22%) Multimedia
18 12 (0.22%) Spanish Language
Job Titles
1 1358 (25.06%) Analyst
2 558 (10.30%) Service Analyst
3 551 (10.17%) Service Manager
4 524 (9.67%) Support Analyst
5 509 (9.39%) Support Engineer
6 501 (9.25%) Service Desk Analyst
7 396 (7.31%) Applications Support
8 299 (5.52%) IT Support
9 293 (5.41%) Delivery Manager
10 281 (5.19%) IT Manager
10 281 (5.19%) Services Delivery Manager
11 263 (4.85%) 2nd Line Support
12 257 (4.74%) Network Engineer
13 228 (4.21%) Infrastructure Engineer
14 204 (3.76%) Team Leader
15 191 (3.52%) Support Manager
16 190 (3.51%) Administrator
17 186 (3.43%) IT Analyst
18 179 (3.30%) Applications Support Analyst
19 174 (3.21%) Consultant
Libraries, Frameworks & Software Standards
1 222 (4.10%) .NET
2 165 (3.04%) Web Services
3 134 (2.47%) XML
4 98 (1.81%) ASP.NET
5 91 (1.68%) HTML
6 82 (1.51%) Middleware
7 62 (1.14%) CSS
8 50 (0.92%) J2EE
9 45 (0.83%) Flash
10 40 (0.74%) SAP Basis
10 40 (0.74%) XSLT
11 38 (0.70%) .NET Framework
12 35 (0.65%) Spring
13 34 (0.63%) jQuery
14 33 (0.61%) SOAP
15 32 (0.59%) Oracle Fusion
16 29 (0.54%) 802.1X
16 29 (0.54%) ASP.NET Web Forms
16 29 (0.54%) Hibernate
17 28 (0.52%) REST
Miscellaneous
1 498 (9.19%) Data Centre
2 478 (8.82%) Analytical Skills
3 308 (5.68%) Management Information System
4 173 (3.19%) Statistics
5 126 (2.33%) Computer Science
6 123 (2.27%) Clustering
7 104 (1.92%) Blackberry
8 103 (1.90%) Driving Licence
9 101 (1.86%) Virtual Team
10 75 (1.38%) EPoS
11 64 (1.18%) Enterprise Software
12 58 (1.07%) Video Conferencing
13 55 (1.01%) Client/Server
14 54 (1.00%) Replication
15 50 (0.92%) Smartphone
16 49 (0.90%) User Experience
17 48 (0.89%) Mathematics
18 47 (0.87%) iPhone
19 45 (0.83%) iPad
20 39 (0.72%) CMDB
Operating Systems
1 1938 (35.76%) Windows
2 781 (14.41%) Windows Server
3 543 (10.02%) Windows 7
4 485 (8.95%) Linux
5 470 (8.67%) Windows Server 2008
6 393 (7.25%) Windows Server 2012
7 342 (6.31%) Unix
8 318 (5.87%) Windows Server 2003
9 209 (3.86%) Windows 8
10 138 (2.55%) Windows XP
11 120 (2.21%) Windows 10
12 87 (1.61%) Solaris
13 66 (1.22%) Red Hat Enterprise Linux
14 58 (1.07%) AIX
15 57 (1.05%) Windows Vista
16 52 (0.96%) Mac OS X
17 41 (0.76%) Android
18 33 (0.61%) Apple iOS
19 23 (0.42%) Windows 2000
20 22 (0.41%) CentOS
Processes & Methodologies
1 2447 (45.16%) ITIL
2 1060 (19.56%) Service Delivery
3 851 (15.70%) Service Management
4 543 (10.02%) Incident Management
5 494 (9.12%) Problem Management
6 453 (8.36%) Change Management
7 362 (6.68%) Stakeholder Management
8 348 (6.42%) Project Management
9 333 (6.15%) Continuous Improvement
10 325 (6.00%) Mentoring
11 313 (5.78%) ITIL V3
12 279 (5.15%) ITSM
13 243 (4.48%) CRM
14 241 (4.45%) Root Cause Analysis
15 237 (4.37%) Agile Software Development
16 232 (4.28%) Performance Management
17 220 (4.06%) Disaster Recovery
18 219 (4.04%) Change Control
19 204 (3.76%) Business Intelligence
20 200 (3.69%) Line Management
Programming Languages
1 791 (14.60%) SQL
2 179 (3.30%) Java
3 175 (3.23%) C#
4 141 (2.60%) PowerShell
5 119 (2.20%) JavaScript
6 114 (2.10%) C
7 104 (1.92%) T-SQL
8 92 (1.70%) PL/SQL
9 69 (1.27%) Shell Script
10 66 (1.22%) Python
11 47 (0.87%) VB
12 44 (0.81%) VB.NET
13 32 (0.59%) Perl
14 27 (0.50%) VBA
15 25 (0.46%) Bash Shell
16 24 (0.44%) PHP
17 19 (0.35%) VBScript
18 16 (0.30%) C++
18 16 (0.30%) XPath
19 15 (0.28%) Ruby
Qualifications
1 512 (9.45%) Cisco Certification
2 461 (8.51%) Degree
3 423 (7.81%) Microsoft Certification
4 405 (7.47%) Security Cleared
5 344 (6.35%) CCNA
6 323 (5.96%) ITIL Certification
7 249 (4.59%) CCNP
8 233 (4.30%) MCSE
9 216 (3.99%) SC Cleared
10 161 (2.97%) MCSA
11 136 (2.51%) MCP
12 116 (2.14%) MCITP
13 98 (1.81%) DV Cleared
14 93 (1.72%) ITIL Foundation Certificate
15 79 (1.46%) ISEB
16 62 (1.14%) VMware Certified Professional (VCP)
17 51 (0.94%) CISSP
18 48 (0.89%) CEH
19 42 (0.78%) CISA
20 38 (0.70%) MCDST
Quality Assurance & Compliance
1 195 (3.60%) QA
2 107 (1.97%) ISO/IEC 27001
3 61 (1.13%) Data Quality
4 59 (1.09%) PCI DSS
5 30 (0.55%) ISO 9001
6 29 (0.54%) Sarbanes-Oxley
7 9 (0.17%) COBIT
8 5 (0.092%) Solvency II
9 4 (0.074%) HL7
9 4 (0.074%) ISO 8583
9 4 (0.074%) ISO/IEC 17799
9 4 (0.074%) ISO22301
10 3 (0.055%) BS7799
10 3 (0.055%) ISO/IEC 20000
11 2 (0.037%) GAMP
12 1 (0.018%) DICOM
12 1 (0.018%) HMG Security Policy Framework
12 1 (0.018%) SEPA
System Software
1 1182 (21.81%) Active Directory
2 507 (9.36%) VMware Infrastructure
3 279 (5.15%) Hyper-V
4 185 (3.41%) vSphere
5 123 (2.27%) XenApp
6 59 (1.09%) VMware ESX
7 58 (1.07%) Oracle RAC
8 48 (0.89%) XenDesktop
9 44 (0.81%) Firmware
10 34 (0.63%) vCloud
11 28 (0.52%) VMware ESXi
12 27 (0.50%) Virtual Desktop
13 22 (0.41%) Terminal Services
13 22 (0.41%) Virtual Servers
14 16 (0.30%) Terminal Server
15 12 (0.22%) Microsoft App-V
15 12 (0.22%) NFS
15 12 (0.22%) Virtual Machines
16 10 (0.18%) ProxySG
16 10 (0.18%) XenServer
Systems Management
1 193 (3.56%) SCCM
2 116 (2.14%) SCOM
3 77 (1.42%) NetBackup
4 69 (1.27%) Microsoft Clustering
5 56 (1.03%) Norton AntiVirus
6 50 (0.92%) WSUS
7 47 (0.87%) Backup Exec
8 45 (0.83%) Nagios
9 42 (0.78%) Puppet
10 38 (0.70%) AirWatch
10 38 (0.70%) Cisco Prime
10 38 (0.70%) Oracle RMAN
11 34 (0.63%) FortiGate
12 29 (0.54%) Data Guard
13 27 (0.50%) Opscode Chef
14 26 (0.48%) Control-M
15 24 (0.44%) Ansible
15 24 (0.44%) Tivoli
16 21 (0.39%) HP Data Protector
16 21 (0.39%) Oracle Enterprise Manager
Vendors
1 1663 (30.69%) Microsoft
2 828 (15.28%) Cisco
3 767 (14.15%) VMware
4 513 (9.47%) Citrix
5 487 (8.99%) Oracle
6 332 (6.13%) HP
7 213 (3.93%) CheckPoint
8 183 (3.38%) SAP
9 180 (3.32%) Juniper
10 176 (3.25%) IBM
11 140 (2.58%) Remedy
12 136 (2.51%) Mitel
13 120 (2.21%) Dell
14 117 (2.16%) Symantec
15 114 (2.10%) NetApp
16 113 (2.09%) F5
17 109 (2.01%) Palo Alto
18 79 (1.46%) Red Hat
19 75 (1.38%) Google
20 73 (1.35%) SolarWinds
City, London
Ashdown IT
Salary: £28000 - £30000 per annum
Posted: 3 hours ago
Farnborough, Hampshire
Experis Ltd
Salary: £40000.00 per annum
Posted: 1 hour ago
City, London
FT Select
Salary: Up to £30,000 per annum + bonus + company benefits
Posted: 2 hours ago
City, London
Mortimer Spinks
Salary: £80000 - £115000 per annum + Bonus and excellent benefits
Posted: 3 hours ago
Coventry, West Midlands (County)
Aximis (West) Limited
Salary: up to £55K + Car + Excellent Benefits
Posted: 12 hours ago
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: up to £55K + Car + Excellent Benefits
Posted: 12 hours ago
Nottingham, Nottinghamshire
Aximis (West) Limited
Salary: up to £55K + Car + Excellent Benefits
Posted: 12 hours ago
Wolverhampton, West Midlands (County)
Aximis (West) Limited
Salary: up to £55K + Car + Excellent Benefits
Posted: 12 hours ago
Huddersfield, West Yorkshire
Sopra Steria Recruitment
Salary: From £23,000 to £25,470 per annum + Benefits Package
Posted: 1 hour ago
West London
Harrington Starr
Salary: £30000 - £35000 per annum + car allowance, benefits
Posted: 4 hours ago
Hemel Hempstead, Hertfordshire
Miller Maxwell Ltd
Salary: From £20,000 to £35,000 per annum Plus Benefits
Posted: 1 hour ago
Preston, Lancashire
Reed Technology
Salary: £22000 - £26000 per annum
Posted: 23 hours ago
Wolverhampton, West Midlands (County)
onezeero.
Salary: £30000 - £36000 per annum + benefits
Posted: 20 hours ago
Sheffield, South Yorkshire
Spring Technology
Salary: £52000.00 - £56000.00 per annum
Posted: 21 hours ago
East London
Marcus Donald People
Salary: £80000 - £90000 per annum
Posted: 4 hours ago
Southampton, Hampshire
Polar Recruitment
Salary: £16000 - £22000 per annum + + Benefits
Posted: Yesterday
London
Pioneer Search
Salary: £40000 - £46000 per annum + benefits
Posted: Yesterday
Southampton, Hampshire
Haybrook IT Resourcing Ltd
Salary: Up to £23,000 per annum
Posted: 20 hours ago
Manchester, Lancashire
Oscar
Salary: £30000 - £40000 per annum
Posted: 19 hours ago
Keighley, West Yorkshire
Senitor Associates
Salary: £29000 per annum
Posted: 21 hours ago
City, London
Venturi
Salary: £70000.00 per annum + bonus and benefits package
Posted: Yesterday
Barnsley, South Yorkshire
The Bridge Ltd
Salary: From £35,000 to £40,000 per annum
Posted: 23 hours ago
Newbury, Berkshire
Capita Resourcing - IT Resourcing
Salary: £25000 - £32000 per annum + Pension & Benefits
Posted: 22 hours ago
Peterborough, Cambridgeshire
ReThink Recruitment
Salary: Bonus + Benefits
Posted: Yesterday
City, London
Harrington Starr
Salary: £30000 - £38000 per annum + on-call, benefits
Posted: 4 hours ago
Castleford, West Yorkshire
Searchability
Salary: £16000 - £18000 per annum
Posted: Yesterday
Castleford, West Yorkshire
Searchability
Salary: £14000 - £16000 per annum
Posted: Yesterday
Bedfordshire
Monarch Recruitment
Salary: £30000 - £35000 per annum
Posted: 19 hours ago
Fareham, Hampshire
LA International
Posted: 23 hours ago
Slough, Berkshire
Networkers
Salary: £33000 per annum
Posted: 23 hours ago