ServiceNow
UK

The table below provides summary statistics for permanent job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 236 268 406
Rank change year-on-year +32 +138 -52
Permanent jobs citing ServiceNow 1,220 1,426 1,397
As % of all permanent jobs advertised in the UK 1.24% 1.36% 0.91%
As % of the Vendors category 3.34% 3.25% 2.33%
Number of salaries quoted 854 992 1,041
10th Percentile £29,132 £31,250 £26,725
25th Percentile £41,250 £41,199 £35,000
Median annual salary (50th Percentile) £61,309 £57,810 £52,500
Median % change year-on-year +6.05% +10.11% -4.55%
75th Percentile £84,964 £80,313 £72,500
90th Percentile £95,050 £93,750 £85,000
UK excluding London median annual salary £52,500 £54,882 £42,500
% change year-on-year -4.34% +29.13% -10.53%

All Vendors
UK

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services.

Permanent vacancies with a requirement for knowledge or experience of vendor products and services 36,515 43,852 60,018
As % of all permanent jobs advertised in the UK 37.25% 41.90% 38.94%
Number of salaries quoted 25,094 24,954 33,291
10th Percentile £26,700 £31,250 £30,000
25th Percentile £36,000 £41,250 £40,000
Median annual salary (50th Percentile) £50,000 £57,500 £55,000
Median % change year-on-year -13.04% +4.55% +4.76%
75th Percentile £68,750 £76,250 £75,000
90th Percentile £87,500 £93,750 £90,000
UK excluding London median annual salary £45,000 £50,000 £47,500
% change year-on-year -10.00% +5.26% +4.40%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a proportion of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Salary Trend

3-month moving average salary quoted in jobs citing ServiceNow.

Salary trend for ServiceNow in the UK

ServiceNow
Salary Histogram

Salary distribution for jobs citing ServiceNow over the 6 months to 27 April 2024.

Salary histogram for ServiceNow in the UK

ServiceNow
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the UK over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +35 1,067 £60,000 +4.35% 207
UK excluding London +15 677 £52,500 -4.34% 115
Work from Home +1 476 £62,783 +8.60% 90
London +53 459 £80,000 +33.33% 90
North of England +43 214 £47,500 -17.83% 38
South East +13 146 £52,500 +19.32% 27
Midlands -23 115 £58,700 +6.73% 20
North West +19 100 £50,000 -16.67% 25
Yorkshire +65 95 £45,882 -16.40% 9
West Midlands -14 90 £62,500 +13.64% 14
South West +40 88 £58,700 +23.53% 9
Scotland -18 70 £71,585 +23.83% 8
East of England -12 36 £31,625 -4.17% 11
East Midlands -8 25 £25,000 -62.96% 6
North East +8 19 £42,500 -50.00% 4
Wales +19 7 £49,000 -10.91% 2
Northern Ireland +36 6 £38,750 - 3
Isle of Man - 4 - - 1

ServiceNow
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 83 (6.80%) Microsoft Exchange
2 69 (5.66%) SharePoint
3 57 (4.67%) Confluence
4 28 (2.30%) Captiva
4 28 (2.30%) FileNet
4 28 (2.30%) WebSphere
5 22 (1.80%) SAS
6 14 (1.15%) CMS
7 4 (0.33%) Skype for Business
8 2 (0.16%) Apache
8 2 (0.16%) IIS
8 2 (0.16%) SharePoint Server
9 1 (0.082%) Apache Spark
9 1 (0.082%) IBM Domino
9 1 (0.082%) JOnAS
9 1 (0.082%) nginx
9 1 (0.082%) WebLogic
Applications
1 109 (8.93%) Microsoft Office
2 37 (3.03%) Microsoft Excel
3 33 (2.70%) Microsoft PowerPoint
4 12 (0.98%) Sketch
5 3 (0.25%) Microsoft Project
6 2 (0.16%) Chatbot
7 1 (0.082%) MS Visio
Business Applications
1 77 (6.31%) Remedy ITSM
2 12 (0.98%) Elite 3E
3 6 (0.49%) Dynamics CRM
4 5 (0.41%) Oracle EBS
5 3 (0.25%) assyst
6 2 (0.16%) BusinessWorks
6 2 (0.16%) SAP GRC
6 2 (0.16%) Sparx Enterprise Architect
7 1 (0.082%) Carpe Diem
7 1 (0.082%) Oracle Applications
7 1 (0.082%) Oracle ERP
7 1 (0.082%) Primavera
7 1 (0.082%) SAP CRM
7 1 (0.082%) SAP S/4HANA
Cloud Services
1 221 (18.11%) Microsoft 365
2 197 (16.15%) Azure
3 136 (11.15%) SaaS
4 79 (6.48%) Entra ID
5 62 (5.08%) GCP
6 60 (4.92%) AWS
7 39 (3.20%) GitHub
8 33 (2.70%) Power Platform
9 20 (1.64%) PaaS
10 19 (1.56%) Dynamics 365
11 16 (1.31%) IaaS
12 14 (1.15%) Azure DevOps
12 14 (1.15%) Azure Key Vault
12 14 (1.15%) PowerApps
13 13 (1.07%) Mimecast
13 13 (1.07%) OneDrive
14 12 (0.98%) AWS KMS
14 12 (0.98%) Figma
15 11 (0.90%) Azure Monitor
16 10 (0.82%) Power Automate
Communications & Networking
1 38 (3.11%) DNS
2 35 (2.87%) VPN
3 32 (2.62%) Firewall
4 26 (2.13%) LAN
5 18 (1.48%) WAN
6 16 (1.31%) SSL
6 16 (1.31%) Wireless
7 15 (1.23%) Network Security
7 15 (1.23%) TCP/IP
8 10 (0.82%) Internet
9 9 (0.74%) DHCP
9 9 (0.74%) SD-WAN
10 8 (0.66%) VoIP
10 8 (0.66%) Wi-Fi
11 6 (0.49%) Cisco ISE
11 6 (0.49%) SAN
12 5 (0.41%) VSAT
13 4 (0.33%) MPLS
13 4 (0.33%) Remote Desktop
13 4 (0.33%) VLAN
Database & Business Intelligence
1 36 (2.95%) SQL Server
2 27 (2.21%) Power BI
3 12 (0.98%) Relational Database
4 11 (0.90%) MySQL
5 7 (0.57%) SQL Server Integration Services
6 6 (0.49%) NoSQL
7 5 (0.41%) Redis
8 4 (0.33%) Data Warehouse
9 3 (0.25%) DTS
9 3 (0.25%) Oracle Reports
10 2 (0.16%) Azure SQL Database
10 2 (0.16%) Delta Lake
10 2 (0.16%) Metadata
10 2 (0.16%) MongoDB
10 2 (0.16%) Oracle Database
10 2 (0.16%) PostgreSQL
10 2 (0.16%) SQL Server Reporting Services
11 1 (0.082%) Oracle Database 12c
11 1 (0.082%) OrientDB
11 1 (0.082%) Tableau
Development Applications
1 168 (13.77%) JIRA
2 28 (2.30%) Oracle Forms
3 15 (1.23%) Jenkins
4 9 (0.74%) Robot Framework
5 6 (0.49%) GitLab
5 6 (0.49%) Postman
6 5 (0.41%) MSI
6 5 (0.41%) SonarQube
6 5 (0.41%) Visual Studio
7 4 (0.33%) AdminStudio
7 4 (0.33%) Eclipse
7 4 (0.33%) InstallShield
7 4 (0.33%) Sonatype Nexus
8 3 (0.25%) Git
8 3 (0.25%) Team Foundation Server
9 2 (0.16%) Burp Suite
9 2 (0.16%) SQL Server Management Studio (SSMS)
10 1 (0.082%) Gatling
10 1 (0.082%) JUnit
10 1 (0.082%) Visual Studio Team System
General
1 383 (31.39%) Social Skills
2 359 (29.43%) Finance
3 226 (18.52%) Inclusion and Diversity
4 162 (13.28%) Law
5 122 (10.00%) Banking
6 99 (8.11%) Analytical Skills
7 54 (4.43%) Public Sector
8 45 (3.69%) Legal
9 31 (2.54%) Documentation Skills
9 31 (2.54%) Presentation Skills
10 30 (2.46%) Influencing Skills
11 21 (1.72%) Retail
12 16 (1.31%) Marketing
12 16 (1.31%) Organisational Skills
13 13 (1.07%) Aerospace
14 11 (0.90%) Automotive
14 11 (0.90%) Front Office
14 11 (0.90%) Telecoms
15 10 (0.82%) Billing
16 9 (0.74%) Investment Banking
Job Titles
1 223 (18.28%) Senior
2 166 (13.61%) Analyst
3 153 (12.54%) Service Manager
4 152 (12.46%) Architect
5 140 (11.48%) Lead
6 138 (11.31%) Developer
7 129 (10.57%) ServiceNow Architect
8 127 (10.41%) ServiceNow Developer
9 126 (10.33%) Senior Manager
10 115 (9.43%) Delivery Manager
10 115 (9.43%) Senior Service Manager
10 115 (9.43%) Service Delivery Manager
11 110 (9.02%) Consultant
12 103 (8.44%) Senior Delivery Manager
12 103 (8.44%) Senior Service Delivery Manager
13 83 (6.80%) Service Analyst
14 73 (5.98%) ServiceNow Consultant
15 63 (5.16%) Service Desk Analyst
16 53 (4.34%) Technical Consultant
17 45 (3.69%) Support Analyst
Libraries, Frameworks & Software Standards
1 98 (8.03%) HTML
2 71 (5.82%) Web Services
3 68 (5.57%) AngularJS
4 64 (5.25%) CSS
4 64 (5.25%) XML
5 42 (3.44%) SOAP
5 42 (3.44%) Twitter Bootstrap
6 39 (3.20%) JSON
6 39 (3.20%) LDAP
7 35 (2.87%) REST
8 18 (1.48%) Middleware
8 18 (1.48%) SailPoint
9 14 (1.15%) .NET
10 10 (0.82%) Ajax
11 7 (0.57%) Microsoft Graph
12 6 (0.49%) React
12 6 (0.49%) RESTful
13 5 (0.41%) Kafka
13 5 (0.41%) Node.js
13 5 (0.41%) WebdriverIO
Miscellaneous
1 94 (7.70%) Management Information System
2 90 (7.38%) CMDB
3 53 (4.34%) Product Ownership
4 51 (4.18%) Data Centre
5 43 (3.52%) Legacy Systems
6 31 (2.54%) Private Cloud
7 28 (2.30%) DataPower
8 26 (2.13%) Onboarding
9 19 (1.56%) Clustering
10 18 (1.48%) iPhone
10 18 (1.48%) Public Cloud
10 18 (1.48%) Self-Motivation
11 16 (1.31%) Hybrid Cloud
11 16 (1.31%) PKI
12 13 (1.07%) Digital Signage
12 13 (1.07%) Enterprise Software
13 10 (0.82%) Security Posture
14 9 (0.74%) Greenfield Project
14 9 (0.74%) Linux Command Line
14 9 (0.74%) Robotics
Operating Systems
1 204 (16.72%) Windows
2 73 (5.98%) Windows Server
3 64 (5.25%) Linux
4 53 (4.34%) Windows 10
5 33 (2.70%) Unix
6 27 (2.21%) Android
7 18 (1.48%) Windows 7
8 15 (1.23%) Windows Server 2016
9 13 (1.07%) Windows Server 2019
10 8 (0.66%) Apple iOS
10 8 (0.66%) Windows Server 2012
11 5 (0.41%) Mac OS
12 4 (0.33%) Mac OS X
12 4 (0.33%) Red Hat Enterprise Linux
13 3 (0.25%) Windows Server 2003
14 2 (0.16%) CentOS
15 1 (0.082%) HPUX
15 1 (0.082%) Solaris
15 1 (0.082%) VMS
15 1 (0.082%) Windows NT
Processes & Methodologies
1 415 (34.02%) ITSM
2 352 (28.85%) ITIL
3 304 (24.92%) Service Management
4 272 (22.30%) Mentoring
5 253 (20.74%) Service Delivery
6 231 (18.93%) Agile
7 156 (12.79%) Change Management
8 148 (12.13%) Problem-Solving
9 143 (11.72%) Customer Service
10 133 (10.90%) DevOps
11 121 (9.92%) Performance Management
12 120 (9.84%) Incident Management
13 118 (9.67%) Coaching
14 109 (8.93%) Continuous Improvement
15 103 (8.44%) Contract Negotiation
16 99 (8.11%) Migration
17 96 (7.87%) Roadmaps
18 87 (7.13%) Service Catalogue
19 78 (6.39%) Problem Management
20 75 (6.15%) Stakeholder Management
Programming Languages
1 108 (8.85%) JavaScript
2 66 (5.41%) PowerShell
3 65 (5.33%) SQL
4 43 (3.52%) Java
5 34 (2.79%) Python
6 18 (1.48%) C#
7 14 (1.15%) Perl
8 12 (0.98%) Bash
9 11 (0.90%) T-SQL
10 5 (0.41%) Bicep
10 5 (0.41%) VB
11 4 (0.33%) Lua
11 4 (0.33%) Ruby
11 4 (0.33%) Tcl
12 3 (0.25%) VB.NET
13 2 (0.16%) Go
13 2 (0.16%) R
13 2 (0.16%) Scala
14 1 (0.082%) BeanShell
14 1 (0.082%) PL/SQL
Qualifications
1 153 (12.54%) Security Cleared
2 131 (10.74%) Degree
3 120 (9.84%) SC Cleared
4 39 (3.20%) ITIL Certification
5 36 (2.95%) DV Cleared
6 34 (2.79%) CISSP
7 30 (2.46%) DBS Check
8 28 (2.30%) CompTIA Security+
9 23 (1.89%) CompTIA CySA+
10 20 (1.64%) CISM
10 20 (1.64%) CRISC
11 18 (1.48%) ITIL Foundation Certificate
12 16 (1.31%) Cisco Certification
12 16 (1.31%) PMI Certification
12 16 (1.31%) PMP
13 14 (1.15%) CCNA
14 13 (1.07%) MCP
15 12 (0.98%) BPSS Clearance
15 12 (0.98%) CEH
15 12 (0.98%) Computer Science Degree
Quality Assurance & Compliance
1 177 (14.51%) SLA
2 43 (3.52%) QA
3 38 (3.11%) GDPR
4 34 (2.79%) COBIT
5 14 (1.15%) GRC
5 14 (1.15%) ISO/IEC 27001
6 11 (0.90%) Data Quality
7 9 (0.74%) NCSC
7 9 (0.74%) NIST
8 6 (0.49%) Cyber Essentials
8 6 (0.49%) Cyber Essentials PLUS
9 3 (0.25%) PMO
10 2 (0.16%) HIPAA
11 1 (0.082%) Accessibility
11 1 (0.082%) GxP
11 1 (0.082%) PMBOK
System Software
1 205 (16.80%) Active Directory
2 34 (2.79%) VMware Infrastructure
3 27 (2.21%) VMware ESXi
4 14 (1.15%) Virtual Desktop
5 13 (1.07%) Docker
5 13 (1.07%) Hyper-V
6 10 (0.82%) vSphere
7 9 (0.74%) Virtual Machines
8 4 (0.33%) Microsoft App-V
9 2 (0.16%) Oracle RAC
10 1 (0.082%) ACF2
10 1 (0.082%) IAG
10 1 (0.082%) RACF
Systems Management
1 72 (5.90%) Microsoft Intune
2 57 (4.67%) SCCM
3 56 (4.59%) Single Sign-On
4 32 (2.62%) OpenView
5 26 (2.13%) Ansible
6 25 (2.05%) vCenter Server
7 22 (1.80%) Kubernetes
8 20 (1.64%) SCOM
9 18 (1.48%) Microsoft Clustering
10 14 (1.15%) Jamf Pro
11 12 (0.98%) CA Single Sign-On
11 12 (0.98%) Grafana
12 9 (0.74%) AirWatch
12 9 (0.74%) Progress Chef
12 9 (0.74%) SysTrack
12 9 (0.74%) ZABBIX
13 8 (0.66%) HP UCMDB
13 8 (0.66%) Nessus
13 8 (0.66%) vRealize
13 8 (0.66%) WSUS
Vendors
1 371 (30.41%) Microsoft
2 127 (10.41%) Dell
3 103 (8.44%) HP
4 80 (6.56%) Remedy
5 73 (5.98%) BMC
5 73 (5.98%) VMware
6 51 (4.18%) Oracle
7 50 (4.10%) SAP
8 48 (3.93%) Cisco
9 36 (2.95%) IBM
10 32 (2.62%) Salesforce
11 29 (2.38%) Splunk
12 28 (2.30%) Apple
12 28 (2.30%) Kofax
12 28 (2.30%) Pega
13 23 (1.89%) CyberArk
14 20 (1.64%) Commvault
14 20 (1.64%) Sun
15 17 (1.39%) Dynatrace
15 17 (1.39%) Unisys