The table below looks at the statistics for the Customer Service Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Service Engineer in their job title over the 3 months to 14 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
14 Feb 2016
Same period 2015 Same period 2014
Customer Service Engineer
Rank 941 932 920
Rank change year-on-year
-9 -12
Permanent jobs requiring a Customer Service Engineer 2 2 12
As % of all permanent IT jobs located in the UK 0.002% 0.002% 0.012%
As % of the Job Titles category 0.002% 0.002% 0.012%
Number of salaries quoted 2 2 8
Average salary £19,950 £26,500 £17,500
Average salary % change year-on-year
-24.71% +51.42%
90% offered a salary of more than £15,910 £26,500 £16,000
10% offered a salary of more than £23,990 £26,500 £24,550
UK excluding London average salary £19,950 £26,500 £17,500
% change year-on-year
-24.71% +51.42%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
97897 101300 100030
As % of all permanent IT jobs located in the UK 96.11% 96.45% 96.25%
Number of salaries quoted 82176 83924 80368
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Customer Service Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Service Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Service Engineer Jobs Demand Trend in the UK

Customer Service Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Service Engineer within the UK.

Customer Service Engineer Salary Trend in the UK

Customer Service Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Service Engineer over the 3 months to 14 February 2016 within the UK.

Customer Service Engineer Salary Histogram in the UK

Customer Service Engineer
Top 6 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Service Engineer within the UK over the 3 months to 14 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +6 2 £19,950 -24.71%
South East - 2 £19,950 -
Broadstairs - 1 £14,900 -
Woking - 1 £25,000 -
Kent - 1 £14,900 -
Surrey - 1 £25,000 -

Customer Service Engineer
Top 20 Related IT Skills

For the 6 months to 14 February 2016, IT jobs within the UK that cited Customer Service Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Service Engineer in their job title.

1 4 (66.67%) ITIL
1 4 (66.67%) Microsoft
1 4 (66.67%) Active Directory
2 3 (50.00%) MS Exchange
2 3 (50.00%) Blackberry
2 3 (50.00%) Driving Licence
3 2 (33.33%) Windows
4 1 (16.67%) MS Excel
4 1 (16.67%) SQL
4 1 (16.67%) Oracle
4 1 (16.67%) SLA
4 1 (16.67%) Microsoft Certification
4 1 (16.67%) Change Management
4 1 (16.67%) Facilities Management
4 1 (16.67%) Degree
4 1 (16.67%) Windows 8
4 1 (16.67%) Windows Server 2012
4 1 (16.67%) Patch Management
4 1 (16.67%) Windows 7
4 1 (16.67%) Windows Server 2008

Customer Service Engineer
Top Related IT Skills by Category

For the 6 months to 14 February 2016, IT jobs within the UK that cited Customer Service Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Service Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (50.00%) MS Exchange
Applications
1 1 (16.67%) MS Excel
Miscellaneous
1 3 (50.00%) Blackberry
1 3 (50.00%) Driving Licence
Operating Systems
1 2 (33.33%) Windows
2 1 (16.67%) Windows 7
2 1 (16.67%) Windows 8
2 1 (16.67%) Windows Server 2008
2 1 (16.67%) Windows Server 2012
Processes & Methodologies
1 4 (66.67%) ITIL
2 1 (16.67%) Change Management
2 1 (16.67%) Facilities Management
2 1 (16.67%) Patch Management
Programming Languages
1 1 (16.67%) SQL
Qualifications
1 1 (16.67%) Degree
1 1 (16.67%) Microsoft Certification
Quality Assurance & Compliance
1 1 (16.67%) SLA
System Software
1 4 (66.67%) Active Directory
Vendors
1 4 (66.67%) Microsoft
2 1 (16.67%) Oracle