The table below looks at the statistics for Incident Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Incident Management over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Incident Management
Rank 203 241 270
Rank change year-on-year
+38 +29
Permanent jobs citing Incident Management 1574 1265 1100
As % of all permanent IT jobs located in the UK 1.47% 1.20% 1.03%
As % of the Processes & Methodologies category 1.77% 1.46% 1.28%
Number of salaries quoted 1233 922 810
Average salary £42,000 £42,500 £42,000
Average salary % change year-on-year
-1.17% +1.19%
90% offered a salary of more than £23,500 £23,300 £22,800
10% offered a salary of more than £65,000 £60,000 £64,100
UK excluding London average salary £40,000 £37,500 £40,000
% change year-on-year
+6.66% -6.25%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
88688 86784 85798
As % of all permanent IT jobs located in the UK 82.86% 82.37% 80.06%
Number of salaries quoted 72364 68812 71587
Average salary £47,500 £47,500 £45,000
Average salary % change year-on-year
- +5.55%
90% offered a salary of more than £31,500 £30,500 £30,000
10% offered a salary of more than £75,000 £70,000 £75,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Incident Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Incident Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in the UK

Incident Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management within the UK.

Incident Management Salary Trend in the UK

Incident Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Incident Management over the 3 months to 27 February 2015 within the UK.

Incident Management Salary Histogram in the UK

Incident Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Incident Management within the UK over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +37 1514 £42,000 -1.17% 139
London +45 503 £47,500 -9.52% 52
South East +28 423 £38,000 +16.03% 28
Berkshire +87 141 £42,500 +28.78% 7
East of England +34 135 £40,000 - 6
City of London -2 125 £50,000 -9.09% 16
Yorkshire +22 124 £45,000 - 11
North West +16 107 £40,150 +18.08% 11
West Midlands +13 105 £38,000 -15.55% 13
West Yorkshire +30 96 £50,000 +11.11% 3
Buckinghamshire +29 93 £33,000 -15.38% 9
Leeds +23 89 £50,000 +11.11% 2
Surrey +30 83 £24,500 -21.60% 5
East Midlands +38 68 £42,000 +7.69% 8
Milton Keynes +22 67 £33,000 -17.50% 8
South West +6 66 £25,500 -5.55% 7
Manchester +20 64 £40,150 +33.83% 7
Bracknell +30 54 £45,000 +7.78%
Hertfordshire +26 50 £40,000 +14.28% 1
Hampshire -64 50 £45,500 +54.23% 6
Reading +31 45 £37,500 -13.79% 2
Cambridgeshire +19 43 £37,500 +4.16% 4
Birmingham +9 41 £40,000 -15.78% 5
Cheshire +9 39 £42,500 -15.00% 3
Wiltshire +31 33 £24,500 -9.25% 3
Bedfordshire +24 33 £42,500 +13.33%
Leicestershire +23 32 £42,000 +3.06% 3
Scotland -10 30 £43,250 +8.12% 11
Essex -7 29 £47,500 +5.55%
Hemel Hempstead +5 27 £40,000 -28.88%

Incident Management
Top 30 Related IT Skills

For the 6 months to 27 February 2015, IT jobs within the UK citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management.

1 1757 (53.78%) ITIL
2 1005 (30.76%) Windows
3 789 (24.15%) Problem Management
4 780 (23.88%) Microsoft
5 691 (21.15%) Finance
6 634 (19.41%) SLA
7 622 (19.04%) Service Management
8 587 (17.97%) Change Management
9 568 (17.39%) Active Directory
10 502 (15.37%) MS Excel
11 486 (14.88%) Service Delivery
12 485 (14.85%) Cisco
13 465 (14.23%) VMware
14 434 (13.28%) Linux
15 420 (12.86%) MS Office
16 411 (12.58%) Analytical Skills
17 401 (12.27%) SQL
18 367 (11.23%) Firewall
19 362 (11.08%) Citrix
20 355 (10.87%) Security Cleared
21 336 (10.28%) VMware Infrastructure
22 317 (9.70%) UNIX
23 307 (9.40%) LAN
24 305 (9.34%) Management Information System
25 296 (9.06%) SC Cleared
26 287 (8.78%) SQL Server
27 283 (8.66%) MS Exchange
28 279 (8.54%) Degree
29 277 (8.48%) Cisco Certification
30 274 (8.39%) Windows 7

Incident Management
Top Related IT Skills by Category

For the 6 months to 27 February 2015, IT jobs within the UK citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 283 (8.66%) MS Exchange
2 170 (5.20%) IIS
3 130 (3.98%) Apache
4 95 (2.91%) SharePoint
5 84 (2.57%) Tomcat
6 58 (1.78%) Exchange Server 2010
7 43 (1.32%) WebLogic
8 42 (1.29%) JBoss
9 40 (1.22%) SharePoint 2010
10 38 (1.16%) Lync
11 36 (1.10%) Exchange Server 2013
12 34 (1.04%) Exchange Server 2007
13 32 (0.98%) Exchange Server 2003
14 31 (0.95%) IBM Notes
15 27 (0.83%) Blackberry Enterprise Server
16 20 (0.61%) WorkSite
17 18 (0.55%) WebSphere
18 15 (0.46%) SAS
18 15 (0.46%) ColdFusion
19 11 (0.34%) CMS
Applications
1 502 (15.37%) MS Excel
2 420 (12.86%) MS Office
3 35 (1.07%) MS PowerPoint
4 24 (0.73%) MS Visio
5 16 (0.49%) MS Project
6 6 (0.18%) Spreadsheet
7 2 (0.061%) Adobe Creative Suite
8 1 (0.031%) Photoshop
8 1 (0.031%) Acrobat
Business Applications
1 33 (1.01%) Remedy ITSM
2 15 (0.46%) assyst
2 15 (0.46%) Oracle EBS
3 12 (0.37%) Oracle EBS R12
4 9 (0.28%) Agresso
4 9 (0.28%) Dynamics CRM
5 8 (0.24%) Dynamics AX
6 7 (0.21%) Retail-J
6 7 (0.21%) Oracle BPM
7 6 (0.18%) Kondor+
7 6 (0.18%) Oracle Applications
8 5 (0.15%) SAP PM
8 5 (0.15%) Dynamics NAV
8 5 (0.15%) Oracle Receivables
8 5 (0.15%) SAP ERP
8 5 (0.15%) Oracle General Ledger
9 4 (0.12%) Markit EDM
9 4 (0.12%) HFM
9 4 (0.12%) thinkFolio
9 4 (0.12%) Summit
Cloud Services
1 28 (0.86%) SaaS
2 26 (0.80%) Office 365
3 20 (0.61%) Microsoft Azure
4 19 (0.58%) Amazon AWS
5 14 (0.43%) Amazon EC2
5 14 (0.43%) Amazon S3
6 12 (0.37%) Google Apps
7 11 (0.34%) Cloud Computing
7 11 (0.34%) Amazon ELB
7 11 (0.34%) PaaS
7 11 (0.34%) Amazon SQS
8 3 (0.092%) Yammer
8 3 (0.092%) Route 53
8 3 (0.092%) IaaS
9 1 (0.031%) CloudFront
Communications & Networking
1 367 (11.23%) Firewall
2 307 (9.40%) LAN
3 273 (8.36%) WAN
4 189 (5.79%) Internet
5 181 (5.54%) TCP/IP
6 153 (4.68%) DNS
7 149 (4.56%) Network Security
8 135 (4.13%) VPN
9 130 (3.98%) SAN
10 126 (3.86%) Cisco ASA
11 97 (2.97%) MPLS
12 87 (2.66%) DHCP
13 84 (2.57%) Wireless
14 67 (2.05%) VoIP
15 65 (1.99%) Intrusion Detection
16 64 (1.96%) BGP
17 49 (1.50%) Wireshark
18 48 (1.47%) Cisco Nexus
19 47 (1.44%) EIGRP
20 40 (1.22%) FWSM
Database & Business Intelligence
1 287 (8.78%) SQL Server
2 79 (2.42%) MySQL
2 79 (2.42%) Oracle Database
3 56 (1.71%) SQL Server 2008
4 52 (1.59%) Relational Database
5 39 (1.19%) RDBMS
6 36 (1.10%) Oracle Reports
6 36 (1.10%) EDRMS
6 36 (1.10%) IDOL
7 33 (1.01%) Oracle Database 11g
8 28 (0.86%) Data Warehouse
8 28 (0.86%) Oracle Database 10g
9 24 (0.73%) SQL Server Integration Services
10 22 (0.67%) SQL Server Reporting Services
11 21 (0.64%) Data Mining
12 20 (0.61%) MS Access
13 19 (0.58%) DB2
13 19 (0.58%) SQL Server 2012
14 17 (0.52%) Amazon RDS
14 17 (0.52%) Redis
Development Applications
1 21 (0.64%) VisualVM
2 20 (0.61%) VSS/SourceSafe
3 19 (0.58%) Git (software)
3 19 (0.58%) Team Foundation Server
4 12 (0.37%) ClearCase
5 10 (0.31%) JIRA
6 8 (0.24%) Subversion
7 4 (0.12%) Toad
7 4 (0.12%) Oracle Forms
7 4 (0.12%) Atlassian Bamboo
8 3 (0.092%) Jenkins
8 3 (0.092%) JUnit
8 3 (0.092%) PowerBuilder
9 2 (0.061%) Maven
9 2 (0.061%) Eclipse
10 1 (0.031%) IntelliJ
10 1 (0.031%) Dreamweaver
10 1 (0.031%) Visual Studio
10 1 (0.031%) PVCS
10 1 (0.031%) ClearQuest
General
1 691 (21.15%) Finance
2 261 (7.99%) Telecoms
3 230 (7.04%) Retail
4 189 (5.79%) Banking
5 108 (3.31%) Law
6 93 (2.85%) Legal
7 57 (1.74%) Marketing
8 56 (1.71%) Front Office
9 53 (1.62%) Advertising
10 52 (1.59%) Back Office
11 43 (1.32%) Publishing
12 25 (0.77%) Investment Banking
13 19 (0.58%) Billing
14 18 (0.55%) Financial Institution
14 18 (0.55%) French Language
14 18 (0.55%) German Language
15 13 (0.40%) Retail Banking
15 13 (0.40%) Military
16 12 (0.37%) Games
17 10 (0.31%) Manufacturing
Job Titles
1 935 (28.62%) Analyst
2 330 (10.10%) Support Analyst
3 294 (9.00%) Service Analyst
4 257 (7.87%) Service Manager
5 246 (7.53%) Service Desk Analyst
6 242 (7.41%) Support Engineer
7 211 (6.46%) Incident Manager
8 184 (5.63%) Network Engineer
9 151 (4.62%) Team Leader
10 137 (4.19%) Applications Support
11 130 (3.98%) Security Analyst
12 121 (3.70%) 2nd Line Support
12 121 (3.70%) Delivery Manager
13 118 (3.61%) Services Delivery Manager
14 108 (3.31%) Senior Analyst
15 92 (2.82%) Administrator
16 85 (2.60%) Technical Support
16 85 (2.60%) Problem Manager
17 81 (2.48%) DBA
18 80 (2.45%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 92 (2.82%) XML
2 87 (2.66%) .NET
3 77 (2.36%) Middleware
4 63 (1.93%) Web Services
5 49 (1.50%) HTML
6 42 (1.29%) CSS
7 37 (1.13%) ASP.NET
8 29 (0.89%) SOAP
9 22 (0.67%) FIX Protocol
10 21 (0.64%) Oracle Fusion
10 21 (0.64%) COM+
11 19 (0.58%) J2EE
12 16 (0.49%) ISPF
13 15 (0.46%) DHTML
13 15 (0.46%) DOM
13 15 (0.46%) XSLT
14 14 (0.43%) JMS
15 13 (0.40%) HTML5
16 12 (0.37%) Application Packaging
16 12 (0.37%) Flash
Miscellaneous
1 411 (12.58%) Analytical Skills
2 305 (9.34%) Management Information System
3 120 (3.67%) Blackberry
4 119 (3.64%) Statistics
5 97 (2.97%) Clustering
6 91 (2.79%) Computer Science
7 54 (1.65%) Life Science
8 49 (1.50%) Replication
9 43 (1.32%) Mainframe
10 41 (1.25%) CMDB
11 37 (1.13%) Client/Server
12 36 (1.10%) Enterprise Software
13 31 (0.95%) Video Conferencing
14 30 (0.92%) PKI
15 29 (0.89%) User Experience
16 26 (0.80%) Fat Client
16 26 (0.80%) Thin Client
17 22 (0.67%) SCADA
17 22 (0.67%) FMCG
18 21 (0.64%) DataPower
Operating Systems
1 1005 (30.76%) Windows
2 434 (13.28%) Linux
3 317 (9.70%) UNIX
4 274 (8.39%) Windows 7
5 237 (7.25%) Windows Server 2008
6 144 (4.41%) Windows Server 2003
7 138 (4.22%) Windows Server 2012
8 128 (3.92%) Windows XP
9 97 (2.97%) Red Hat Enterprise Linux
10 84 (2.57%) Solaris
11 61 (1.87%) Windows 8
12 32 (0.98%) Mac OS X
13 28 (0.86%) Android
14 27 (0.83%) Apple iOS
15 25 (0.77%) AIX
16 18 (0.55%) CentOS
17 11 (0.34%) Amazon Linux
17 11 (0.34%) Mac OS X Server
17 11 (0.34%) SUSE
18 10 (0.31%) Mac OS
Processes & Methodologies
1 1757 (53.78%) ITIL
2 789 (24.15%) Problem Management
3 622 (19.04%) Service Management
4 587 (17.97%) Change Management
5 486 (14.88%) Service Delivery
6 247 (7.56%) Root Cause Analysis
7 225 (6.89%) Mentoring
8 206 (6.31%) Information Security
9 176 (5.39%) E-Commerce
10 158 (4.84%) Change Control
11 156 (4.78%) Disaster Recovery
11 156 (4.78%) ITSM
12 153 (4.68%) Continuous Improvement
13 151 (4.62%) Project Management
14 143 (4.38%) Stakeholder Management
15 135 (4.13%) Configuration Management
16 129 (3.95%) Agile Software Development
16 129 (3.95%) ITIL V3
17 128 (3.92%) Time Management
18 126 (3.86%) Capacity Management
Programming Languages
1 401 (12.27%) SQL
2 128 (3.92%) PowerShell
3 124 (3.80%) Java
4 58 (1.78%) JavaScript
5 57 (1.74%) Perl
6 46 (1.41%) PHP
7 41 (1.25%) Shell Script
8 39 (1.19%) C
9 34 (1.04%) Python
10 33 (1.01%) C++
11 32 (0.98%) C#
12 26 (0.80%) PL/SQL
13 21 (0.64%) Ruby
14 19 (0.58%) T-SQL
15 16 (0.49%) JCL
16 10 (0.31%) Bourne shell
17 9 (0.28%) Bash Shell
17 9 (0.28%) sed
17 9 (0.28%) AWK
17 9 (0.28%) VB
Qualifications
1 355 (10.87%) Security Cleared
2 296 (9.06%) SC Cleared
3 279 (8.54%) Degree
4 277 (8.48%) Cisco Certification
5 232 (7.10%) Microsoft Certification
6 218 (6.67%) ITIL Certification
7 180 (5.51%) CCNP
8 158 (4.84%) CCNA
9 131 (4.01%) MCSE
10 115 (3.52%) CISSP
11 88 (2.69%) CISM
12 85 (2.60%) MCP
13 73 (2.23%) ITIL Foundation Certificate
14 70 (2.14%) DV Cleared
15 58 (1.78%) GIAC
16 54 (1.65%) VMware Certified Professional (VCP)
17 53 (1.62%) CCSA
17 53 (1.62%) MCITP
17 53 (1.62%) CCSP
18 50 (1.53%) CEH
Quality Assurance & Compliance
1 634 (19.41%) SLA
2 170 (5.20%) ISO/IEC 27001
3 89 (2.72%) PCI DSS
4 42 (1.29%) QA
5 27 (0.83%) Sarbanes-Oxley
6 15 (0.46%) COBIT
7 13 (0.40%) ISO 9001
8 8 (0.24%) ISO/IEC 17799
9 6 (0.18%) HIPAA
10 5 (0.15%) Basel II
11 3 (0.092%) ISO 9000
12 2 (0.061%) GxP
12 2 (0.061%) ISO 14001
13 1 (0.031%) Solvency II
13 1 (0.031%) TickIT
System Software
1 568 (17.39%) Active Directory
2 336 (10.28%) VMware Infrastructure
3 97 (2.97%) vSphere
4 87 (2.66%) Hyper-V
5 66 (2.02%) XenApp
5 66 (2.02%) Snort
6 43 (1.32%) VMware ESX
7 37 (1.13%) ISA Server
8 26 (0.80%) Oracle RMAN
8 26 (0.80%) XenDesktop
9 23 (0.70%) VMware ESXi
10 22 (0.67%) Firmware
11 16 (0.49%) Terminal Services
11 16 (0.49%) Microsoft App-V
12 12 (0.37%) XenServer
13 10 (0.31%) UAG
13 10 (0.31%) Oracle RAC
14 8 (0.24%) Citrix Presentation Server
15 5 (0.15%) Forefront TMG
16 4 (0.12%) Varnish
Systems Management
1 90 (2.75%) Nagios
2 87 (2.66%) SCCM
3 71 (2.17%) SCOM
4 53 (1.62%) NetBackup
5 46 (1.41%) Opsview
6 41 (1.25%) Opscode Chef
7 32 (0.98%) Norton AntiVirus
8 27 (0.83%) Netcool
9 26 (0.80%) OpenView
9 26 (0.80%) Data Guard
10 24 (0.73%) Tivoli
10 24 (0.73%) Backup Exec
11 20 (0.61%) Cisco Prime
12 19 (0.58%) Cisco LMS
13 18 (0.55%) Netcool/OMNIbus
14 17 (0.52%) ServiceCenter
15 16 (0.49%) Puppet
16 15 (0.46%) HP SIM
16 15 (0.46%) Tivoli Monitoring
17 13 (0.40%) Legato
Vendors
1 780 (23.88%) Microsoft
2 485 (14.85%) Cisco
3 465 (14.23%) VMware
4 362 (11.08%) Citrix
5 273 (8.36%) Oracle
6 161 (4.93%) Remedy
7 152 (4.65%) HP
8 134 (4.10%) Juniper
9 133 (4.07%) CheckPoint
10 115 (3.52%) IBM
11 92 (2.82%) Dell
12 88 (2.69%) Red Hat
13 73 (2.23%) F5
14 71 (2.17%) Fujitsu
15 61 (1.87%) EMC
16 56 (1.71%) ServiceNow
17 53 (1.62%) Altiris
18 51 (1.56%) NetApp
18 51 (1.56%) McAfee
19 50 (1.53%) Sun
York, Yorkshire
Capita
Posted: 7 hours ago
London
Capita
Posted: 7 hours ago
London
Information Technology Services
Salary: £55k - 65k per year + Benefits
Posted: Yesterday
London
2Source Talent
Salary: Up to £75,000 per annum + Benefits
Posted: Yesterday
Leeds
Tesco Mobile
Posted: Yesterday
City, London
Perfect People Recruitment Solutions Ltd
Salary: From £60,000 to £65,000 per annum plus 17.5% bonus and benefits
Posted: Yesterday
Cardiff, South Glamorgan
Lorien Resourcing
Salary: Market Rate
Posted: Yesterday
Walsall, West Midlands (County)
Harvey Nash plc
Salary: £40000 - £45000 per annum + Benefits
Posted: Yesterday
London
Arrows Group
Salary: £25000 - £29000 per annum + Bonus + on call
Posted: Yesterday
Warwickshire
McGregor Boyall
Posted: 2 days ago
Swindon, Wiltshire
Sanderson
Salary: £30000 - £40000 per annum + Fantastic Pension & Package
Posted: 2 days ago
Croydon, Surrey
Vertical IT
Salary: £25000 - £30000 per annum + excellent benefits inc bonus
Posted: 2 days ago
London
Exposed Solutions
Salary: £35000 - £45000 per annum
Posted: 2 days ago
Leeds, West Yorkshire
The Bridge Ltd
Salary: Up to £45,000 per annum
Posted: 2 days ago
Salford, Lancashire
Outsourcery Hosting Ltd
Salary: From £21,000 to £27,000 per annum plus Bonus, Pension and Benefits
Posted: 2 days ago
West London
Recruitment Genius Ltd
Salary: £25000 - £40000 per annum
Posted: 2 days ago
Northampton, Northamptonshire
Mortimer Spinks
Salary: £60000 - £80000 per annum + Pension, Bonus
Posted: 2 days ago
Southampton, Hampshire
Connectus
Salary: £55000 per annum
Posted: 3 days ago
London
Connectus
Salary: £80000 per annum
Posted: 3 days ago
Chester, Cheshire
Bank of America Merrill Lynch
Posted: 3 days ago