The first table below looks at the demand for Incident Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Incident Management over the 3 months to 17 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Location
3 months to
17 Apr 2014
Same period 2013 Same period 2012
Incident Management
Rank 227 253 275
Rank change year-on-year
+26 +22
Permanent jobs citing Incident Management 1497 1162 1173
As % of all permanent IT jobs located in the UK 1.24% 1.05% 0.93%
As % of the Processes & Methodologies category 1.54% 1.33% 1.22%
Number of salaries quoted 1087 874 896
Average salary £40,000 £40,000 £36,000
Average salary % change year-on-year
- +11.11%
90% offered a salary of more than £22,500 £24,000 £21,000
10% offered a salary of more than £62,500 £62,000 £62,500
UK excluding London average salary £37,500 £37,500 £32,500
% change year-on-year
- +15.38%
Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
97295 87643 96229
As % of all permanent IT jobs located in the UK 80.35% 78.82% 76.56%
Number of salaries quoted 78124 71880 81781
Average salary £47,500 £45,000 £47,500
Average salary % change year-on-year
+5.55% -5.26%
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £70,000
UK excluding London average salary £42,500 £40,000 £40,500
% change year-on-year
+6.25% -1.23%

Incident Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Incident Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in the UK

Incident Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management within the UK.

Incident Management Salary Trend in the UK

Incident Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Incident Management over the 3 months to 17 April 2014 within the UK.

Incident Management Salary Histogram in the UK

Incident Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Incident Management within the UK over the 3 months to 17 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
England +30 1345 £40,000 -4.76% 146
London -1 491 £47,750 -4.50% 51
South East +10 319 £33,250 -11.33% 25
Yorkshire +60 129 £45,000 +91.48% 23
City of London -7 127 £55,000 +10.00% 10
East of England -14 108 £40,000 - 9
North West +23 103 £32,500 -10.34% 14
West Yorkshire +48 102 £45,000 +95.65% 16
Hampshire +2 100 £33,000 -22.35% 5
Scotland -4 86 £40,500 +25.58% 9
Leeds +31 73 £45,000 +114.28% 11
West Midlands +6 69 £47,500 +2.70% 12
South West +19 67 £30,000 -20.00% 6
Manchester +35 66 £31,500 -13.10% 8
Surrey +28 66 £29,500 -17.48% 5
East Midlands -3 53 £39,000 +1.30% 6
Buckinghamshire +25 50 £35,000 +34.61% 4
Berkshire -55 50 £36,000 -4.00% 5
Southampton -17 36 £35,000 -22.22% 1
Glasgow -6 33 £30,000 +33.33% 2
Edinburgh -13 33 £44,300 -3.69% 4
Birmingham +11 30 £52,500 -4.54% 6
Milton Keynes +20 29 £40,000 +53.84% 2
Cambridgeshire +5 29 £36,000 +5.88% 1
Essex -10 27 £50,000 +17.64% 4
Cheshire -4 26 £45,000 +5.88% 3
Hertfordshire +3 24 £35,750 -13.33% 1
Cambridge +16 23 £43,000 -11.34%
Bracknell -9 23 £47,500 +41.79% 1
Halifax - 23 £70,000 - 1

Incident Management
Top 30 Related IT Skills

For the 6 months to 17 April 2014, IT jobs within the UK citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management.

1 1403 (51.77%) ITIL
2 865 (31.92%) Windows
3 712 (26.27%) Finance
4 666 (24.58%) Problem Management
5 592 (21.85%) SLA
6 564 (20.81%) Microsoft
7 558 (20.59%) Service Management
8 512 (18.89%) Service Delivery
9 470 (17.34%) Change Management
10 450 (16.61%) Active Directory
11 436 (16.09%) Cisco
12 423 (15.61%) Linux
13 373 (13.76%) SQL
14 353 (13.03%) MS Excel
15 314 (11.59%) MS Office
16 292 (10.77%) Oracle
16 292 (10.77%) UNIX
17 285 (10.52%) Banking
18 282 (10.41%) Firewall
19 276 (10.18%) Root Cause Analysis
20 271 (10.00%) ITIL Certification
21 266 (9.82%) Project Management
22 263 (9.70%) Degree
23 236 (8.71%) VMware
24 231 (8.52%) WAN
25 228 (8.41%) Citrix
26 212 (7.82%) Management Information System
27 200 (7.38%) Cisco Certification
28 198 (7.31%) LAN
29 191 (7.05%) Windows Server 2008

Incident Management
Top Related IT Skills by Category

For the 6 months to 17 April 2014, IT jobs within the UK citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 161 (5.94%) MS Exchange
2 76 (2.80%) IIS
3 75 (2.77%) SharePoint
4 68 (2.51%) Apache
5 62 (2.29%) Tomcat
6 56 (2.07%) Exchange Server 2007
7 53 (1.96%) Blackberry Enterprise Server
8 51 (1.88%) WebSphere
9 49 (1.81%) WebLogic
10 44 (1.62%) IBM Notes
11 41 (1.51%) Lync
12 40 (1.48%) Exchange Server 2010
13 32 (1.18%) Exchange Server 2003
14 26 (0.96%) CMS
15 21 (0.77%) NetWeaver
16 20 (0.74%) Exchange Server 2013
17 16 (0.59%) SAP Portal
18 15 (0.55%) Oracle Workflow
19 14 (0.52%) WebSphere Application Server
20 11 (0.41%) BizTalk Server
Applications
1 353 (13.03%) MS Excel
2 314 (11.59%) MS Office
3 44 (1.62%) MS Visio
4 28 (1.03%) MS PowerPoint
5 19 (0.70%) MS Project
6 9 (0.33%) Spreadsheet
7 2 (0.074%) AutoCAD
7 2 (0.074%) Windchill
8 1 (0.037%) Photoshop
Business Applications
1 37 (1.37%) Remedy ITSM
2 31 (1.14%) Oracle EBS R12
3 26 (0.96%) Oracle Applications
4 18 (0.66%) Oracle EBS
5 15 (0.55%) Oracle Financials
6 14 (0.52%) assyst
7 12 (0.44%) Dynamics CRM
7 12 (0.44%) SAP Oil and Gas
8 11 (0.41%) SunGard APT
8 11 (0.41%) FastVal
8 11 (0.41%) Oracle 11i
9 10 (0.37%) Oracle Payables
9 10 (0.37%) Oracle Receivables
9 10 (0.37%) Oracle General Ledger
10 9 (0.33%) Maximo
11 8 (0.30%) SAP R/3
11 8 (0.30%) JDE EnterpriseOne
11 8 (0.30%) Oracle Procure-to-Pay
12 6 (0.22%) SAP SM
13 4 (0.15%) Oracle Cash Management
Cloud Services
1 23 (0.85%) SaaS
2 15 (0.55%) Microsoft Azure
3 9 (0.33%) Office 365
4 7 (0.26%) Amazon AWS
5 4 (0.15%) Cloud Computing
5 4 (0.15%) Google Apps
6 1 (0.037%) IaaS
6 1 (0.037%) Amazon ELB
6 1 (0.037%) Amazon EC2
Communications & Networking
1 282 (10.41%) Firewall
2 231 (8.52%) WAN
3 198 (7.31%) LAN
4 190 (7.01%) TCP/IP
5 171 (6.31%) VoIP
6 153 (5.65%) DNS
7 102 (3.76%) Network Security
8 101 (3.73%) Wireless
9 97 (3.58%) VPN
10 95 (3.51%) Cisco ASA
11 86 (3.17%) Internet
12 82 (3.03%) SAN
13 77 (2.84%) MPLS
14 75 (2.77%) DHCP
15 56 (2.07%) HTTP
16 52 (1.92%) LDAP
17 42 (1.55%) Cisco Nexus
18 37 (1.37%) FWSM
18 37 (1.37%) SMTP
19 36 (1.33%) FTP
Database & Business Intelligence
1 181 (6.68%) SQL Server
2 99 (3.65%) Oracle Database
3 80 (2.95%) DB2
4 60 (2.21%) MySQL
5 56 (2.07%) Relational Database
6 43 (1.59%) Oracle Database 11g
7 26 (0.96%) Oracle Reports
8 25 (0.92%) SQL Server 2005
9 23 (0.85%) RDBMS
10 22 (0.81%) SQL Server Reporting Services
11 20 (0.74%) SQL Server 2012
12 17 (0.63%) SQL Server Integration Services
12 17 (0.63%) SAP BW
13 16 (0.59%) SQL Server 2008
14 15 (0.55%) Data Warehouse
15 12 (0.44%) NoSQL
16 10 (0.37%) Oracle BI EE
17 8 (0.30%) SQL Server Analysis Services
17 8 (0.30%) MS Access
18 6 (0.22%) Crystal Reports
Development Applications
1 31 (1.14%) JIRA
2 24 (0.89%) Visual Studio
3 23 (0.85%) Team Foundation Server
4 19 (0.70%) Subversion
5 13 (0.48%) Oracle Forms
5 13 (0.48%) NWDI
6 11 (0.41%) Toad
7 10 (0.37%) NUnit
8 7 (0.26%) Jenkins
9 6 (0.22%) Cucumber
10 5 (0.18%) MSTest
10 5 (0.18%) Moq
10 5 (0.18%) SpecFlow
10 5 (0.18%) VSS/SourceSafe
10 5 (0.18%) Maven
10 5 (0.18%) Oracle APEX
11 4 (0.15%) SQL Server Management Studio (SSMS)
11 4 (0.15%) Hudson
12 3 (0.11%) FrontPage
13 2 (0.074%) Selenium
General
1 712 (26.27%) Finance
2 285 (10.52%) Banking
3 153 (5.65%) Retail
4 116 (4.28%) Telecoms
5 69 (2.55%) Law
6 66 (2.44%) Legal
7 64 (2.36%) Investment Banking
8 49 (1.81%) Advertising
9 45 (1.66%) Financial Institution
10 41 (1.51%) Marketing
11 40 (1.48%) Publishing
12 38 (1.40%) Back Office
13 37 (1.37%) Billing
14 25 (0.92%) Front Office
15 24 (0.89%) Games
16 18 (0.66%) German Language
17 17 (0.63%) Manufacturing
18 10 (0.37%) Automotive
19 7 (0.26%) Spanish Language
20 6 (0.22%) French Language
Job Titles
1 748 (27.60%) Analyst
2 289 (10.66%) Support Analyst
2 289 (10.66%) Service Manager
3 193 (7.12%) Service Analyst
4 163 (6.01%) Team Leader
5 156 (5.76%) Incident Manager
6 148 (5.46%) Service Desk Analyst
7 142 (5.24%) Support Engineer
8 127 (4.69%) Applications Support
9 123 (4.54%) Delivery Manager
10 114 (4.21%) Services Delivery Manager
11 112 (4.13%) Administrator
12 87 (3.21%) Consultant
12 87 (3.21%) DBA
13 86 (3.17%) 1st Line Support
14 80 (2.95%) Applications Support Analyst
15 79 (2.92%) Service Desk Manager
16 78 (2.88%) Security Analyst
17 73 (2.69%) Network Engineer
18 67 (2.47%) Senior Analyst
Libraries, Frameworks & Software Standards
1 77 (2.84%) .NET
2 66 (2.44%) Web Services
3 56 (2.07%) HTML
4 53 (1.96%) XML
5 47 (1.73%) ASP.NET
6 39 (1.44%) Middleware
7 35 (1.29%) J2EE
8 34 (1.25%) SAP Basis
9 31 (1.14%) jQuery
10 29 (1.07%) WCF
11 22 (0.81%) .NET Framework
12 18 (0.66%) WebSphere MQ
12 18 (0.66%) CSS
12 18 (0.66%) XSLT
13 17 (0.63%) JMS
13 17 (0.63%) Ajax
14 16 (0.59%) COM
14 16 (0.59%) WPF
14 16 (0.59%) ASP.NET MVC
15 14 (0.52%) Apache Axis
Miscellaneous
1 212 (7.82%) Management Information System
2 104 (3.84%) Blackberry
3 99 (3.65%) Computer Science
4 80 (2.95%) Clustering
5 57 (2.10%) Mainframe
6 37 (1.37%) EPoS
7 30 (1.11%) Statistics
8 29 (1.07%) Replication
8 29 (1.07%) Foreign Exchange (FX)
9 27 (1.00%) Video Conferencing
10 26 (0.96%) Enterprise Software
11 24 (0.89%) Mathematics
12 23 (0.85%) Fixed Income
13 21 (0.77%) Firmware
14 20 (0.74%) Mobile Payment
15 18 (0.66%) CMDB
16 17 (0.63%) IBM Mainframe
17 16 (0.59%) Mobile Banking
18 15 (0.55%) Open Source
19 14 (0.52%) Hedge funds
Operating Systems
1 865 (31.92%) Windows
2 423 (15.61%) Linux
3 292 (10.77%) UNIX
4 191 (7.05%) Windows Server 2008
5 186 (6.86%) Windows Server 2003
6 154 (5.68%) Windows 7
7 120 (4.43%) Solaris
8 113 (4.17%) Windows XP
9 73 (2.69%) AIX
10 58 (2.14%) Windows Server 2012
11 52 (1.92%) Red Hat Enterprise Linux
12 49 (1.81%) SUSE
13 38 (1.40%) zOS
14 31 (1.14%) Windows 2000
15 24 (0.89%) Mac OS X
16 22 (0.81%) Windows 8
17 18 (0.66%) Windows Vista
18 15 (0.55%) Apple iOS
19 13 (0.48%) Debian
20 12 (0.44%) CentOS
Processes & Methodologies
1 1403 (51.77%) ITIL
2 666 (24.58%) Problem Management
3 558 (20.59%) Service Management
4 512 (18.89%) Service Delivery
5 470 (17.34%) Change Management
6 276 (10.18%) Root Cause Analysis
7 266 (9.82%) Project Management
8 164 (6.05%) Stakeholder Management
9 146 (5.39%) Disaster Recovery
10 133 (4.91%) Continuous Improvement
11 131 (4.83%) Information Security
12 113 (4.17%) E-Commerce
13 109 (4.02%) ITIL V3
14 98 (3.62%) Risk Management
15 96 (3.54%) Configuration Management
16 94 (3.47%) ITSM
16 94 (3.47%) Release Management
17 88 (3.25%) Business Continuity
18 86 (3.17%) Change Control
19 76 (2.80%) Capacity Planning
Programming Languages
1 373 (13.76%) SQL
2 161 (5.94%) Java
3 103 (3.80%) Perl
4 80 (2.95%) Shell Script
5 76 (2.80%) PL/SQL
6 69 (2.55%) VB
7 65 (2.40%) JavaScript
8 62 (2.29%) C#
9 45 (1.66%) PowerShell
10 38 (1.40%) C++
11 37 (1.37%) VB6
12 32 (1.18%) PHP
13 29 (1.07%) VBScript
13 29 (1.07%) Python
14 27 (1.00%) VB.NET
14 27 (1.00%) C
15 26 (0.96%) Bash Shell
16 19 (0.70%) AWK
16 19 (0.70%) Bourne shell
16 19 (0.70%) sed
Qualifications
1 271 (10.00%) ITIL Certification
2 263 (9.70%) Degree
3 200 (7.38%) Cisco Certification
4 182 (6.72%) Security Cleared
5 172 (6.35%) Microsoft Certification
6 143 (5.28%) SC Cleared
7 122 (4.50%) CCNA
8 98 (3.62%) CCNP
9 79 (2.92%) MCP
10 78 (2.88%) MCSE
11 60 (2.21%) CISSP
12 49 (1.81%) MCSA
12 49 (1.81%) CCSP
13 47 (1.73%) MCITP
14 39 (1.44%) MCDST
15 34 (1.25%) CCSA
16 28 (1.03%) A+ Certification
17 26 (0.96%) CCSE
18 24 (0.89%) GIAC
18 24 (0.89%) ISEB
Quality Assurance & Compliance
1 592 (21.85%) SLA
2 71 (2.62%) ISO/IEC 27001
3 40 (1.48%) QA
4 35 (1.29%) PCI DSS
5 30 (1.11%) Sarbanes-Oxley
5 30 (1.11%) ISO 9001
6 23 (0.85%) COBIT
7 6 (0.22%) ISO 9000
8 5 (0.18%) ISO/IEC 17799
9 3 (0.11%) Data Quality
10 2 (0.074%) JSP 440
10 2 (0.074%) TickIT
11 1 (0.037%) BS7799
11 1 (0.037%) GxP
11 1 (0.037%) BS25999
11 1 (0.037%) COSO
System Software
1 450 (16.61%) Active Directory
2 159 (5.87%) VMware Infrastructure
3 52 (1.92%) VMware ESX
4 44 (1.62%) vSphere
5 41 (1.51%) XenApp
6 40 (1.48%) Hyper-V
7 27 (1.00%) XenDesktop
7 27 (1.00%) Oracle RMAN
8 22 (0.81%) Oracle RAC
9 19 (0.70%) Terminal Services
9 19 (0.70%) Tivoli Workload Scheduler
10 15 (0.55%) OpenSSH
11 14 (0.52%) XenServer
12 13 (0.48%) UAG
13 12 (0.44%) Snort
14 10 (0.37%) ISA Server
14 10 (0.37%) NFS
15 9 (0.33%) Microsoft App-V
15 9 (0.33%) VMware ESXi
16 8 (0.30%) Sendmail
Systems Management
1 54 (1.99%) SCCM
2 40 (1.48%) Tivoli
3 32 (1.18%) Nagios
4 29 (1.07%) SCOM
5 26 (0.96%) Data Guard
6 23 (0.85%) Backup Exec
7 22 (0.81%) HP SIM
8 19 (0.70%) Norton AntiVirus
9 16 (0.59%) Puppet
10 13 (0.48%) OpenView
11 12 (0.44%) Tivoli Monitoring
11 12 (0.44%) Opscode Chef
12 11 (0.41%) Cacti
12 11 (0.41%) Netcool
12 11 (0.41%) WSUS
13 10 (0.37%) Netcool/OMNIbus
13 10 (0.37%) CA SiteMinder
13 10 (0.37%) Cisco CUCM
14 9 (0.33%) NetBackup
15 8 (0.30%) FortiGate
Vendors
1 564 (20.81%) Microsoft
2 436 (16.09%) Cisco
3 292 (10.77%) Oracle
4 236 (8.71%) VMware
5 228 (8.41%) Citrix
6 167 (6.16%) HP
7 164 (6.05%) Remedy
8 140 (5.17%) IBM
9 129 (4.76%) CheckPoint
10 90 (3.32%) SAP
11 71 (2.62%) Symantec
12 67 (2.47%) Juniper
13 64 (2.36%) F5
14 62 (2.29%) Red Hat
15 60 (2.21%) Dell
16 57 (2.10%) BMC
17 54 (1.99%) McAfee
18 51 (1.88%) Lotus
19 48 (1.77%) Sun
20 45 (1.66%) Blue Coat
Fleet, Hampshire
Austin Fraser
Salary: £45000.00 - £50000.00 per annum
Posted: 15 hours ago
West London
Refreshing Recruitment
Salary: £35000 per annum + benefits
Posted: 16 hours ago
London
Computer People
Salary: £30000.00 - £40000.00 per annum + + benefits
Posted: 17 hours ago
Southampton, Hampshire
Connectus
Salary: £47000 per annum
Posted: 17 hours ago
Berkshire
ReThink Recruitment
Salary: £70000 - £80000.00 per annum + package
Posted: 17 hours ago
Kent
Gerrard White
Salary: £25000 to £32000 per annum
Posted: 17 hours ago
Leicester, Leicestershire
Applause IT Innovation
Salary: £30000 - £35000 per annum
Posted: 18 hours ago
Romford, Essex
Nakama
Salary: From £50,000 to £60,000 per annum + bonus + benefits
Posted: 18 hours ago
London
Perfect People Recruitment Solutions Ltd
Salary: From £60,000 to £65,000 per annum plus 12.5% bonus and benefits
Posted: 18 hours ago
Luton, Bedfordshire
Perfect People Recruitment Solutions Ltd
Salary: From £60,000 to £65,000 per annum plus 12.5% bonus and benefits
Posted: 18 hours ago
London
Vertical IT
Salary: £60000 - £70000 per annum + bonus/benefits
Posted: 20 hours ago
Edinburgh, Midlothian
Digital Gurus
Salary: £40000 - £50000 Per Annum +bonus + excellent benefits
Posted: 22 hours ago
London
McCabe & Barton
Salary: bonus + car allowance + package
Posted: 22 hours ago
London
Information Technology Services
Salary: £33k - 37k per year
Posted: Yesterday
City, London
Profile 29 Limited
Salary: From £25,000 to £35,000 per annum + benefits (see advert)
Posted: Yesterday
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: Up to £45,000 per annum
Posted: Yesterday
Edinburgh, Midlothian
Sanderson
Salary: excellent benefits
Posted: Yesterday
Woking, Surrey
Fidessa
Salary: Competitive
Posted: Yesterday
Woking, Surrey
Capita Resourcing - IT Resourcing
Salary: £30000 - £35000 per annum + Benefits
Posted: Yesterday
Bristol, Avon
Redrock Consulting Ltd
Salary: £25000 - £28000 per annum + Excellent Benefits
Posted: Yesterday