The table below looks at the statistics for Incident Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Incident Management over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Incident Management
Rank 200 250 259
Rank change year-on-year
+50 +9
Permanent jobs citing Incident Management 1704 1203 1259
As % of all permanent IT jobs located in the UK 1.49% 1.13% 1.09%
As % of the Processes & Methodologies category 1.82% 1.39% 1.37%
Number of salaries quoted 1273 940 959
Average salary £45,000 £42,500 £40,500
Average salary % change year-on-year
+5.88% +4.93%
90% offered a salary of more than £22,500 £24,000 £22,500
10% offered a salary of more than £70,000 £65,000 £65,000
UK excluding London average salary £40,000 £37,000 £37,500
% change year-on-year
+8.10% -1.33%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
93849 86638 91621
As % of all permanent IT jobs located in the UK 81.98% 81.20% 79.06%
Number of salaries quoted 74909 71197 77439
Average salary £47,500 £47,500 £46,000
Average salary % change year-on-year
- +3.26%
90% offered a salary of more than £30,500 £30,000 £30,000
10% offered a salary of more than £72,500 £72,500 £72,500
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Incident Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Incident Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in the UK

Incident Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management within the UK.

Incident Management Salary Trend in the UK

Incident Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Incident Management over the 3 months to 19 September 2014 within the UK.

Incident Management Salary Histogram in the UK

Incident Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Incident Management within the UK over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +53 1586 £45,000 +5.88% 160
London -4 507 £52,500 - 51
South East +47 400 £38,500 +22.22% 39
Yorkshire +51 157 £28,500 -24.00% 9
Berkshire +84 152 £45,000 +14.28% 6
West Midlands +42 152 £52,500 +50.00% 17
City of London -5 130 £55,000 +15.78% 17
North West +47 118 £42,500 +16.43% 16
West Yorkshire +45 118 £39,500 -9.19% 6
East of England +28 118 £42,500 +3.65% 11
Hampshire +16 115 £39,250 +35.34% 10
Leeds +63 112 £40,000 +6.66% 5
Birmingham +31 101 £55,000 +46.66% 9
Bracknell +44 87 £18,875 - 1
South West -2 82 £35,000 -17.64% 7
Scotland +11 54 £39,000 -5.45% 1
Cheshire +17 51 £50,000 +36.98% 8
Surrey +6 50 £33,000 +1.53% 6
Manchester +30 49 £30,500 -14.08% 7
Bedfordshire +13 46 £42,500 -5.55% 2
East Midlands -8 44 £34,000 -10.52% 6
Luton +19 39 £42,500 -5.55% 2
Southampton -6 39 £38,000 +38.18% 2
South Yorkshire +11 38 £27,500 -29.48% 1
Buckinghamshire +9 38 £38,000 +16.92% 9
Reading +19 35 £50,000 +5.26% 4
Sheffield +2 34 £26,500 -33.75%
South Wales +33 30 £38,500 +35.08% 4
Wales +24 30 £38,500 +35.08% 4
Cambridgeshire +8 30 £27,500 -15.38% 1

Incident Management
Top 30 Related IT Skills

For the 6 months to 19 September 2014, IT jobs within the UK citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management.

1 1685 (51.86%) ITIL
2 1010 (31.09%) Windows
3 782 (24.07%) Finance
4 714 (21.98%) Problem Management
5 665 (20.47%) Microsoft
6 577 (17.76%) SLA
7 565 (17.39%) Service Management
8 546 (16.81%) Service Delivery
9 535 (16.47%) SQL
10 530 (16.31%) Active Directory
11 486 (14.96%) Change Management
12 467 (14.37%) Cisco
13 457 (14.07%) Linux
14 418 (12.87%) MS Excel
15 381 (11.73%) Firewall
16 374 (11.51%) VMware
17 363 (11.17%) Oracle
18 338 (10.40%) Management Information System
19 337 (10.37%) Security Cleared
20 324 (9.97%) UNIX
21 311 (9.57%) Analytical Skills
22 309 (9.51%) MS Office
23 306 (9.42%) Citrix
23 306 (9.42%) Banking
24 302 (9.30%) Root Cause Analysis
25 290 (8.93%) Degree
26 286 (8.80%) SQL Server
27 266 (8.19%) Windows Server 2008
28 260 (8.00%) VMware Infrastructure
29 248 (7.63%) Cisco Certification

Incident Management
Top Related IT Skills by Category

For the 6 months to 19 September 2014, IT jobs within the UK citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 243 (7.48%) MS Exchange
2 194 (5.97%) Apache
3 187 (5.76%) IIS
4 148 (4.56%) Tomcat
5 135 (4.16%) SharePoint
6 88 (2.71%) Exchange Server 2010
7 66 (2.03%) SharePoint 2010
8 58 (1.79%) Lync
9 55 (1.69%) Exchange Server 2007
10 54 (1.66%) Exchange Server 2003
11 51 (1.57%) WebLogic
12 49 (1.51%) WebSphere
13 47 (1.45%) Blackberry Enterprise Server
13 47 (1.45%) CMS
14 46 (1.42%) Exchange Server 2013
15 37 (1.14%) IBM Notes
16 35 (1.08%) OpenStack
17 30 (0.92%) Live Communications Server
18 27 (0.83%) Drupal
19 26 (0.80%) Lotus Domino
Applications
1 418 (12.87%) MS Excel
2 309 (9.51%) MS Office
3 49 (1.51%) MS PowerPoint
4 35 (1.08%) MS Visio
5 7 (0.22%) Spreadsheet
5 7 (0.22%) Photoshop
6 2 (0.062%) MS Project
7 1 (0.031%) Acrobat
7 1 (0.031%) AutoCAD
Business Applications
1 40 (1.23%) Oracle Applications
2 32 (0.98%) Oracle EBS R12
3 28 (0.86%) Remedy ITSM
4 17 (0.52%) Oracle EBS
5 15 (0.46%) assyst
6 13 (0.40%) Retail-J
6 13 (0.40%) Oracle Procure-to-Pay
7 11 (0.34%) SAP Oil and Gas
7 11 (0.34%) Summit
8 10 (0.31%) Temenos T24
9 9 (0.28%) Dynamics CRM
10 8 (0.25%) Markit EDM
10 8 (0.25%) Oracle Retail
11 7 (0.22%) SAP EHS
11 7 (0.22%) SAP PM
11 7 (0.22%) Oracle Financials
12 6 (0.18%) SAP HR
12 6 (0.18%) SAP Payroll
13 5 (0.15%) SAP FI/CO
13 5 (0.15%) SAP CO
Cloud Services
1 60 (1.85%) Microsoft Azure
2 41 (1.26%) SaaS
3 24 (0.74%) Amazon AWS
4 21 (0.65%) Office 365
5 10 (0.31%) Google Apps
6 6 (0.18%) Amazon EC2
7 5 (0.15%) Cloud Computing
8 3 (0.092%) PaaS
9 2 (0.062%) CloudFront
9 2 (0.062%) IBM SmartCloud
10 1 (0.031%) Amazon S3
Communications & Networking
1 381 (11.73%) Firewall
2 232 (7.14%) LAN
3 227 (6.99%) WAN
4 215 (6.62%) TCP/IP
5 179 (5.51%) DNS
6 146 (4.49%) Network Security
7 141 (4.34%) SAN
8 134 (4.12%) Internet
9 127 (3.91%) VoIP
10 124 (3.82%) Cisco ASA
11 123 (3.79%) DHCP
12 101 (3.11%) VPN
13 96 (2.95%) MPLS
14 65 (2.00%) Wireless
15 61 (1.88%) SSL
16 54 (1.66%) FWSM
17 49 (1.51%) HTTP
18 45 (1.39%) FTP
19 42 (1.29%) LDAP
20 39 (1.20%) NAS
Database & Business Intelligence
1 286 (8.80%) SQL Server
2 140 (4.31%) Oracle Database
3 92 (2.83%) Relational Database
4 91 (2.80%) MySQL
5 64 (1.97%) Oracle Database 11g
6 63 (1.94%) SQL Server 2008
7 54 (1.66%) RDBMS
8 45 (1.39%) IDOL
9 42 (1.29%) EDRMS
9 42 (1.29%) DB2
10 41 (1.26%) SQL Server 2005
11 36 (1.11%) SQL Server Reporting Services
12 32 (0.98%) Oracle Reports
13 31 (0.95%) Oracle Database 10g
14 26 (0.80%) SQL Server Integration Services
15 23 (0.71%) SQL Server 2012
16 20 (0.62%) Oracle Exadata
17 18 (0.55%) SAP BW
18 17 (0.52%) MS Access
18 17 (0.52%) SQL Server Analysis Services
Development Applications
1 33 (1.02%) JIRA
2 14 (0.43%) ClearCase
2 14 (0.43%) Git (software)
3 13 (0.40%) Team Foundation Server
3 13 (0.40%) Jenkins
4 10 (0.31%) Oracle Forms
5 9 (0.28%) Subversion
6 8 (0.25%) VisualVM
7 7 (0.22%) NWDI
8 6 (0.18%) VSS/SourceSafe
9 4 (0.12%) JUnit
9 4 (0.12%) Metasploit
10 3 (0.092%) Maven
10 3 (0.092%) Atlassian Bamboo
10 3 (0.092%) Toad
10 3 (0.092%) QuickTest Pro
11 2 (0.062%) Visual Studio
11 2 (0.062%) Ant
11 2 (0.062%) NUnit
11 2 (0.062%) Introscope
General
1 782 (24.07%) Finance
2 306 (9.42%) Banking
3 239 (7.36%) Telecoms
4 228 (7.02%) Retail
5 89 (2.74%) Legal
6 71 (2.19%) Law
7 59 (1.82%) Publishing
8 50 (1.54%) Front Office
9 48 (1.48%) Marketing
10 40 (1.23%) Back Office
10 40 (1.23%) Financial Institution
11 38 (1.17%) Advertising
12 36 (1.11%) Investment Banking
13 30 (0.92%) Billing
14 26 (0.80%) French Language
15 23 (0.71%) Retail Banking
16 20 (0.62%) Manufacturing
17 12 (0.37%) Electronics
17 12 (0.37%) Welsh Language
18 11 (0.34%) German Language
Job Titles
1 844 (25.98%) Analyst
2 279 (8.59%) Support Analyst
3 255 (7.85%) Service Analyst
4 249 (7.66%) Service Manager
5 215 (6.62%) Support Engineer
6 205 (6.31%) Incident Manager
7 192 (5.91%) Service Desk Analyst
8 183 (5.63%) Team Leader
9 163 (5.02%) Applications Support
10 154 (4.74%) Delivery Manager
11 148 (4.56%) DBA
12 144 (4.43%) Services Delivery Manager
13 119 (3.66%) Network Engineer
14 105 (3.23%) Systems Engineer
15 104 (3.20%) Consultant
16 103 (3.17%) Security Analyst
17 102 (3.14%) Senior Analyst
18 85 (2.62%) 2nd Line Support
18 85 (2.62%) Administrator
19 83 (2.55%) Oracle DBA
Libraries, Frameworks & Software Standards
1 99 (3.05%) Web Services
2 93 (2.86%) .NET
3 66 (2.03%) Middleware
4 58 (1.79%) XML
5 52 (1.60%) HTML
6 41 (1.26%) ASP.NET
7 38 (1.17%) CSS
8 35 (1.08%) Ajax
9 22 (0.68%) WCF
10 21 (0.65%) Oracle Fusion
11 18 (0.55%) Spring
11 18 (0.55%) .NET Framework
11 18 (0.55%) J2EE
11 18 (0.55%) XSLT
12 16 (0.49%) Java EE
13 15 (0.46%) FIX Protocol
14 14 (0.43%) SOAP
15 12 (0.37%) SAP Basis
15 12 (0.37%) ActiveMQ
15 12 (0.37%) jQuery
Miscellaneous
1 338 (10.40%) Management Information System
2 311 (9.57%) Analytical Skills
3 117 (3.60%) Computer Science
4 115 (3.54%) Blackberry
5 114 (3.51%) Statistics
6 109 (3.35%) Clustering
7 96 (2.95%) Replication
8 46 (1.42%) Enterprise Software
9 41 (1.26%) Video Conferencing
10 39 (1.20%) Digital Media
11 38 (1.17%) Mobile App
12 37 (1.14%) Mainframe
13 35 (1.08%) CMDB
14 27 (0.83%) Fat Client
14 27 (0.83%) Thin Client
15 24 (0.74%) Foreign Exchange (FX)
15 24 (0.74%) Mathematics
16 22 (0.68%) Client/Server
17 21 (0.65%) Life Science
18 20 (0.62%) Firmware
Operating Systems
1 1010 (31.09%) Windows
2 457 (14.07%) Linux
3 324 (9.97%) UNIX
4 266 (8.19%) Windows Server 2008
5 228 (7.02%) Windows Server 2003
6 200 (6.16%) Windows 7
7 152 (4.68%) Windows XP
8 111 (3.42%) Solaris
9 106 (3.26%) Windows Server 2012
10 87 (2.68%) Red Hat Enterprise Linux
11 48 (1.48%) AIX
12 38 (1.17%) SUSE
13 33 (1.02%) CentOS
14 26 (0.80%) Windows 8
15 25 (0.77%) Windows 2000
16 24 (0.74%) Ubuntu
17 19 (0.58%) Android
17 19 (0.58%) Debian
18 17 (0.52%) Mac OS X
18 17 (0.52%) Windows 2000 Server
Processes & Methodologies
1 1685 (51.86%) ITIL
2 714 (21.98%) Problem Management
3 565 (17.39%) Service Management
4 546 (16.81%) Service Delivery
5 486 (14.96%) Change Management
6 302 (9.30%) Root Cause Analysis
7 234 (7.20%) E-Commerce
8 201 (6.19%) Information Security
9 200 (6.16%) Continuous Improvement
10 198 (6.09%) Project Management
11 190 (5.85%) Capacity Planning
12 186 (5.72%) Mentoring
13 173 (5.32%) Stakeholder Management
14 152 (4.68%) Disaster Recovery
15 149 (4.59%) Time Management
16 143 (4.40%) ITSM
17 120 (3.69%) Coaching
18 119 (3.66%) Release Management
19 113 (3.48%) Capacity Management
20 106 (3.26%) Business Continuity
Programming Languages
1 535 (16.47%) SQL
2 208 (6.40%) Java
3 129 (3.97%) Perl
4 128 (3.94%) PowerShell
5 68 (2.09%) Shell Script
6 60 (1.85%) C
7 51 (1.57%) C#
7 51 (1.57%) PHP
8 49 (1.51%) PL/SQL
9 37 (1.14%) Python
10 35 (1.08%) VB
11 30 (0.92%) JavaScript
12 29 (0.89%) T-SQL
13 23 (0.71%) Bash Shell
14 21 (0.65%) C++
15 19 (0.58%) sed
15 19 (0.58%) AWK
16 17 (0.52%) Bourne shell
17 14 (0.43%) VBScript
17 14 (0.43%) VB.NET
Qualifications
1 337 (10.37%) Security Cleared
2 290 (8.93%) Degree
3 248 (7.63%) Cisco Certification
4 246 (7.57%) SC Cleared
5 241 (7.42%) ITIL Certification
6 197 (6.06%) Microsoft Certification
7 153 (4.71%) CCNP
8 140 (4.31%) CCNA
9 115 (3.54%) CISSP
10 109 (3.35%) DV Cleared
11 100 (3.08%) MCSE
12 79 (2.43%) MCP
13 72 (2.22%) CCSP
14 58 (1.79%) MCSA
15 57 (1.75%) CISM
16 54 (1.66%) VMware Certified Professional (VCP)
17 49 (1.51%) MCITP
18 40 (1.23%) CISA
19 39 (1.20%) ITIL Foundation Certificate
20 37 (1.14%) CEH
Quality Assurance & Compliance
1 577 (17.76%) SLA
2 149 (4.59%) ISO/IEC 27001
3 58 (1.79%) ISO 9001
4 39 (1.20%) PCI DSS
5 32 (0.98%) QA
6 29 (0.89%) COBIT
7 25 (0.77%) Sarbanes-Oxley
7 25 (0.77%) ISO/IEC 17799
8 12 (0.37%) ISO 14001
9 7 (0.22%) Data Quality
10 4 (0.12%) GCP
10 4 (0.12%) GMP
10 4 (0.12%) GLP
11 3 (0.092%) ISO 9000
12 2 (0.062%) Solvency II
12 2 (0.062%) HL7
13 1 (0.031%) TickIT
13 1 (0.031%) GxP
System Software
1 530 (16.31%) Active Directory
2 260 (8.00%) VMware Infrastructure
3 91 (2.80%) vSphere
4 73 (2.25%) Oracle RAC
5 62 (1.91%) Oracle RMAN
6 61 (1.88%) Hyper-V
7 53 (1.63%) VMware ESX
8 52 (1.60%) XenApp
9 46 (1.42%) ISA Server
10 38 (1.17%) UAG
11 30 (0.92%) XenDesktop
12 28 (0.86%) Snort
13 27 (0.83%) XenServer
14 22 (0.68%) Terminal Services
15 14 (0.43%) EMC RecoverPoint
16 12 (0.37%) VMware ESXi
16 12 (0.37%) Nmap
17 11 (0.34%) MetaFrame
18 8 (0.25%) Forefront TMG
19 7 (0.22%) Tivoli Workload Scheduler
Systems Management
1 90 (2.77%) Nagios
2 82 (2.52%) Data Guard
3 69 (2.12%) SCCM
4 61 (1.88%) NetBackup
5 44 (1.35%) OpenView
6 32 (0.98%) Tivoli
7 31 (0.95%) Oracle Enterprise Manager
8 29 (0.89%) Norton AntiVirus
9 25 (0.77%) SCOM
10 23 (0.71%) WSUS
11 21 (0.65%) Backup Exec
12 19 (0.58%) Cacti
13 18 (0.55%) Cisco CUCM
14 16 (0.49%) EMC NetWorker
14 16 (0.49%) HP SIM
15 15 (0.46%) Opsview
15 15 (0.46%) Netcool
16 14 (0.43%) Nessus
17 12 (0.37%) Tivoli Monitoring
18 10 (0.31%) Unicenter
Vendors
1 665 (20.47%) Microsoft
2 467 (14.37%) Cisco
3 374 (11.51%) VMware
4 363 (11.17%) Oracle
5 306 (9.42%) Citrix
6 213 (6.56%) HP
7 174 (5.36%) CheckPoint
8 123 (3.79%) IBM
9 113 (3.48%) Remedy
10 106 (3.26%) Juniper
11 95 (2.92%) Red Hat
12 88 (2.71%) Fujitsu
13 70 (2.15%) Dell
14 69 (2.12%) Sun
15 65 (2.00%) Symantec
16 62 (1.91%) Veritas
16 62 (1.91%) JBoss
17 61 (1.88%) Lotus
18 59 (1.82%) NetApp
18 59 (1.82%) SAP
Manchester, Lancashire
Vodafone
Posted: 7 hours ago
Birmingham, Warwickshire
Yoh
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: From £35,000 to £35,000 per annum £ up-to £35,000
Posted: Yesterday
London
2Source Talent
Salary: Up to £75,000 per annum + Benefits
Posted: Yesterday
Warwick, Warwickshire
Proprius Recruitment
Salary: Up to £38,000 per annum Plus Benefits
Posted: Yesterday
City, London
Miller Maxwell Ltd
Salary: From £40,000 to £45,000 per annum + Bonus + Benefits
Posted: Yesterday
London
FT Select
Salary: From £40,000 to £45,000 per annum OTE £53k + company benefits
Posted: Yesterday
Manchester, Lancashire
Vodafone
Posted: Yesterday
Croydon, Surrey
CPS Group UK
Salary: £45000 - £50000 per annum + benefits.
Posted: Yesterday
Harrogate, North Yorkshire
Mortimer Spinks
Salary: £19000 - £25000 per annum
Posted: Yesterday
London
Harvey Nash plc
Salary: £70000 - £80000 per annum + bonus + benefits
Posted: Yesterday
Middlesbrough, Cleveland
PD GROUP MANAGEMENT LIMITED
Salary: Unspecified
Posted: Yesterday
Birmingham, West Midlands (County)
NES Global Talent
Salary: £65000 to £75000 per annum - Car, Pension etc
Posted: Yesterday
Bolton, Lancashire
Access Computer Consulting Plc
Posted: Yesterday
London
PwC Careers in the UK
Posted: Yesterday
Leeds, Yorkshire
PwC Careers in the UK
Posted: Yesterday
Coventry, Warwickshire
HomeSense UK
Posted: Yesterday
Birmingham, West Midlands (County)
Harvey Nash plc
Salary: £65000 - £75000 per annum + Bonus, Pension, Benefits
Posted: 2 days ago
Caerphilly, Mid Glamorgan
FT Select
Salary: From £23,000 to £28,000 per annum plus benefits
Posted: 2 days ago
Warrington, Cheshire
Steria Recruitment Limited
Salary: flexible benefits
Posted: 2 days ago