THIS SITE USES COOKIES. READ MORE

Incident Management Jobs

Browse 124 Incident Management job vacancies

The first table below looks at the demand for Incident Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Incident Management over the 3 months to 20 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

3 months to
20 Jun 2013

Same period 2012

Same period 2011

Incident Management

Rank

235

268

285

Rank change year-on-year

+33

+17

Permanent jobs citing Incident Management

1289

1135

1075

As % of all permanent IT jobs located in the UK

1.167%

0.959%

0.834%

As % of the Processes & Methodologies category

1.531%

1.280%

1.131%

Number of salaries quoted

1004

893

859

Average salary

£40,000

£37,500

£39,500

Average salary % change year-on-year

+6.66%

-5.06%

90% offered a salary of more than

£22,500

£24,500

10% offered a salary of more than

£60,000

£63,000

£65,000

UK excluding London average salary

£37,500

£35,000

% change year-on-year

+7.14%

All Processes & Methodologies
UK

Permanent IT job ads with a match in the
Processes & Methodologies category

84211

88661

95036

As % of all permanent IT jobs located in the UK

76.24%

74.90%

73.69%

Number of salaries quoted

69122

75412

79844

Average salary

£45,000

£46,500

£47,500

Average salary % change year-on-year

-3.22%

-2.10%

90% offered a salary of more than

£30,000

10% offered a salary of more than

£70,500

£75,000

UK excluding London average salary

£40,000

£41,000

£40,000

% change year-on-year

-2.43%

+2.50%

Incident Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Incident Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Incident Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management within the UK.

Incident Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Incident Management over the 3 months to 20 June 2013 within the UK.

Incident Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Incident Management within the UK over the 3 months to 20 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location (Click each for more statistics)	Rank Change on Same Period Last Year	Matching Permanent IT Job Ads	Average Salary Last 3 Months	Average Salary % Change on Same Period Last Year	Find Job Vacancies
England	+31	1186	£40,000	+2.36%	120
London	+6	418	£50,000	+14.28%	45
South East	+11	271	£37,500	-6.25%	16
North West	+50	143	£32,000	-1.53%	9
East of England	+50	130	£40,000	+8.84%	12
City of London	-15	117	£50,000	+10.49%	19
Berkshire	-22	77	£37,500	-36.97%	3
Surrey	+23	69	£40,000	-	3
Cheshire	+49	68	£29,500	-26.25%	5
Yorkshire	+28	67	£28,250	-7.37%	11
West Midlands	+1	67	£50,000	+52.67%	4
Manchester	+20	61	£37,000	+13.84%	3
Scotland	+13	60	£32,250	+17.27%	2
Hampshire	+23	55	£39,500	+1.93%	5
Hertfordshire	+23	47	£45,000	+20.00%	6
East Midlands	+17	42	£36,996	+5.70%	9
South West	-41	40	£40,000	+33.33%	5
Cambridgeshire	+26	37	£30,000	+6.19%	2
Glasgow	+3	30	£32,500	-	2
Reading	0	30	£37,500	-40.47%	3
West Yorkshire	-5	29	£41,250	+10.00%	7
Bedfordshire	+12	28	£43,500	-8.42%	3
Leeds	-2	27	£41,250	+10.00%	5
Southampton	+24	26	£43,750	+30.59%	3
North Yorkshire	+23	26	£23,000	-26.40%	2
Buckinghamshire	+19	26	£31,000	+29.16%
Peterborough	+13	26	£26,000	+36.84%
Birmingham	-18	26	£45,000	+11.11%
Bracknell	-23	24	£27,000	-58.46%
Wales	+11	22	£34,570	+36.90%	1

Incident Management
Top 30 Related IT Skills

For the 6 months to 20 June 2013, IT jobs within the UK citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management.

1	1262 (53.75%)	ITIL
2	846 (36.03%)	Windows
3	609 (25.94%)	Problem Management
4	586 (24.96%)	Finance
5	581 (24.74%)	Microsoft
6	467 (19.89%)	Change Management
7	462 (19.68%)	SLA
8	453 (19.29%)	Service Management
9	432 (18.40%)	SQL
10	419 (17.84%)	Active Directory
11	385 (16.40%)	MS Excel
12	341 (14.52%)	Service Delivery
13	329 (14.01%)	Linux
14	311 (13.25%)	Cisco
15	306 (13.03%)	UNIX

16	292 (12.44%)	MS Office
17	285 (12.14%)	Oracle
18	277 (11.80%)	MS Exchange
19	276 (11.75%)	SQL Server
20	273 (11.63%)	Degree
21	272 (11.58%)	Firewall
22	260 (11.07%)	Management Information System
23	231 (9.838%)	Windows Server 2003
24	223 (9.497%)	TCP/IP
25	217 (9.242%)	Windows XP
26	216 (9.199%)	Security Cleared
27	214 (9.114%)	LAN
28	211 (8.986%)	VMware
29	206 (8.773%)	Windows Server 2008
30	201 (8.560%)	ITIL Certification

Incident Management
Top Related IT Skills by Category

For the 6 months to 20 June 2013, IT jobs within the UK citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Development
1	176 (7.496%)	.NET
2	99 (4.216%)	XML
3	69 (2.939%)	ASP.NET
4	52 (2.215%)	HTML
5	51 (2.172%)	Web Services
6	48 (2.044%)	Middleware
7	43 (1.831%)	JSP
8	38 (1.618%)	SOAP
9	29 (1.235%)	WebSphere
10	26 (1.107%)	CSS
11	24 (1.022%)	J2EE
12	17 (0.724%)	REST
13	14 (0.596%)	Spring
13	14 (0.596%)	Windows SharePoint Services
13	14 (0.596%)	DHTML
13	14 (0.596%)	ASP
13	14 (0.596%)	XSLT
14	13 (0.554%)	XHTML
15	12 (0.511%)	Ajax
15	12 (0.511%)	.NET Framework

Application Platforms
1	277 (11.80%)	MS Exchange
2	156 (6.644%)	Exchange Server 2010
3	135 (5.750%)	IIS
4	91 (3.876%)	SharePoint
5	87 (3.705%)	Blackberry Enterprise Server
6	86 (3.663%)	Exchange Server 2003
7	80 (3.407%)	Exchange Server 2007
8	71 (3.024%)	Apache
9	46 (1.959%)	IBM Notes
10	41 (1.746%)	Tomcat
11	38 (1.618%)	Live Communications Server
12	32 (1.363%)	WebLogic
13	29 (1.235%)	SharePoint 2010
14	19 (0.809%)	CMS
15	16 (0.681%)	Lync
16	13 (0.554%)	BizTalk Server
17	11 (0.468%)	Lotus Domino
17	11 (0.468%)	GlassFish
17	11 (0.468%)	Escenic
18	10 (0.426%)	Oracle Application Server

Applications
1	385 (16.40%)	MS Excel
2	292 (12.44%)	MS Office
3	32 (1.363%)	MS Visio
4	25 (1.065%)	MS PowerPoint
5	21 (0.894%)	MS Project
6	8 (0.341%)	Office 365
7	1 (0.043%)	Spreadsheet
7	1 (0.043%)	Google Apps

Business Applications
1	28 (1.193%)	Remedy ITSM
2	18 (0.767%)	SAP SD
3	17 (0.724%)	Oracle EBS
3	17 (0.724%)	Oracle EBS R12
4	15 (0.639%)	SAP FI
4	15 (0.639%)	Oracle Applications
4	15 (0.639%)	Oracle BPM
5	14 (0.596%)	SAP MM
6	10 (0.426%)	SAP CO
6	10 (0.426%)	SAP FI/CO
7	8 (0.341%)	SAP R/3
8	7 (0.298%)	SAP ERP
9	6 (0.256%)	Dynamics CRM
9	6 (0.256%)	SAP CRM
10	5 (0.213%)	assyst
11	4 (0.170%)	Visualfiles
11	4 (0.170%)	SAP Business One
11	4 (0.170%)	Cerner Millennium
11	4 (0.170%)	SAP Payroll
11	4 (0.170%)	PeopleSoft HRMS

Communications & Networking
1	272 (11.58%)	Firewall
2	223 (9.497%)	TCP/IP
3	214 (9.114%)	LAN
4	193 (8.220%)	WAN
5	153 (6.516%)	Internet
6	133 (5.664%)	DNS
7	109 (4.642%)	SAN
8	87 (3.705%)	VPN
9	80 (3.407%)	VoIP
10	79 (3.365%)	DHCP
11	75 (3.194%)	Network Security
12	63 (2.683%)	Wireless
13	62 (2.641%)	HTTP
14	51 (2.172%)	SMTP
15	47 (2.002%)	LDAP
16	43 (1.831%)	SSL
17	42 (1.789%)	WLAN
18	41 (1.746%)	FTP
19	40 (1.704%)	NAS
20	39 (1.661%)	MPLS

Database & Business Intelligence
1	276 (11.75%)	SQL Server
2	63 (2.683%)	MySQL
3	59 (2.513%)	SQL Server 2008
4	55 (2.342%)	Data Warehouse
4	55 (2.342%)	SQL Server 2005
5	47 (2.002%)	SQL Server Integration Services
5	47 (2.002%)	Oracle 11g
6	37 (1.576%)	RDBMS
7	30 (1.278%)	SQL Server Analysis Services
8	29 (1.235%)	Oracle 10g
9	25 (1.065%)	DB2
9	25 (1.065%)	Oracle 8/8i
10	18 (0.767%)	SQL Server Reporting Services
11	16 (0.681%)	DTS
12	14 (0.596%)	SQL Server 2012
13	13 (0.554%)	Microsoft Analysis Services
14	12 (0.511%)	Crystal Reports
15	11 (0.468%)	SQL Server 2000
16	10 (0.426%)	SQLPlus
16	10 (0.426%)	Informix

Development Applications
1	10 (0.426%)	Visual Studio
2	9 (0.383%)	Eclipse
3	8 (0.341%)	Team Foundation Server
4	6 (0.256%)	Subversion
4	6 (0.256%)	ChangeMan
5	5 (0.213%)	WebLOAD
6	4 (0.170%)	NetBeans IDE
6	4 (0.170%)	TortoiseSVN
6	4 (0.170%)	Oracle APEX
6	4 (0.170%)	Selenium
6	4 (0.170%)	NetBeans
6	4 (0.170%)	VSS/SourceSafe
6	4 (0.170%)	ClearCase
7	3 (0.128%)	JIRA
7	3 (0.128%)	Maven
7	3 (0.128%)	WebDriver
7	3 (0.128%)	Git (software)
8	2 (0.085%)	Jenkins
8	2 (0.085%)	JMeter
8	2 (0.085%)	Oracle Forms

General
1	586 (24.96%)	Finance
2	196 (8.348%)	Retail
3	184 (7.836%)	Banking
4	176 (7.496%)	Telecoms
5	72 (3.066%)	Advertising
6	59 (2.513%)	Investment Banking
7	53 (2.257%)	Financial Institution
8	49 (2.087%)	Law
9	48 (2.044%)	Legal
10	29 (1.235%)	French Language
11	22 (0.937%)	Retail Banking
12	21 (0.894%)	Aerospace
13	20 (0.852%)	Publishing
14	18 (0.767%)	Back Office
14	18 (0.767%)	Games
15	16 (0.681%)	Italian Language
16	14 (0.596%)	Billing
16	14 (0.596%)	Korean Language
16	14 (0.596%)	Manufacturing
17	13 (0.554%)	Marketing

Job Titles
1	638 (27.17%)	Analyst
2	258 (10.99%)	Support Analyst
3	173 (7.368%)	Service Manager
4	172 (7.325%)	Incident Manager
5	161 (6.857%)	Applications Support
6	159 (6.772%)	Service Analyst
7	151 (6.431%)	Support Engineer
8	133 (5.664%)	Service Desk Analyst
9	114 (4.855%)	Team Leader
10	104 (4.429%)	DBA
11	97 (4.131%)	Network Engineer
12	96 (4.089%)	Administrator
13	86 (3.663%)	Operations Manager
14	72 (3.066%)	Applications Support Analyst
15	68 (2.896%)	2nd Line Support
16	67 (2.853%)	Security Analyst
17	65 (2.768%)	SQL DBA
18	64 (2.726%)	Security Engineer
19	62 (2.641%)	Consultant
19	62 (2.641%)	Technical Analyst

Miscellaneous
1	260 (11.07%)	Management Information System
2	133 (5.664%)	Blackberry
3	87 (3.705%)	Clustering
4	80 (3.407%)	Replication
5	74 (3.152%)	Computer Science
6	54 (2.300%)	Client/Server
6	54 (2.300%)	Enterprise Software
7	37 (1.576%)	Firmware
8	36 (1.533%)	CESG
9	35 (1.491%)	CMDB
10	33 (1.405%)	Mainframe
11	30 (1.278%)	Video Conferencing
12	29 (1.235%)	Statistics
13	24 (1.022%)	Cryptography
14	23 (0.980%)	Derivative
15	22 (0.937%)	iPhone
16	21 (0.894%)	iPad
17	20 (0.852%)	PKI
18	19 (0.809%)	EPoS
19	17 (0.724%)	PDA

Operating Systems
1	846 (36.03%)	Windows
2	329 (14.01%)	Linux
3	306 (13.03%)	UNIX
4	231 (9.838%)	Windows Server 2003
5	217 (9.242%)	Windows XP
6	206 (8.773%)	Windows Server 2008
7	116 (4.940%)	Solaris
8	101 (4.302%)	Windows 7
9	77 (3.279%)	Red Hat Enterprise Linux
10	49 (2.087%)	Windows Vista
11	35 (1.491%)	Windows 2000
12	31 (1.320%)	AIX
13	22 (0.937%)	Android
14	20 (0.852%)	Mac OS
15	19 (0.809%)	Mac OS X
16	16 (0.681%)	Apple iOS
17	15 (0.639%)	VMS
17	15 (0.639%)	Oracle Linux
18	11 (0.468%)	Windows 2000 Server
19	9 (0.383%)	OpenVMS

Processes & Methodologies
1	1262 (53.75%)	ITIL
2	609 (25.94%)	Problem Management
3	467 (19.89%)	Change Management
4	453 (19.29%)	Service Management
5	341 (14.52%)	Service Delivery
6	165 (7.027%)	Information Security
6	165 (7.027%)	Project Management
7	160 (6.814%)	Root Cause Analysis
8	157 (6.687%)	Change Control
9	151 (6.431%)	ITSM
10	144 (6.133%)	Disaster Recovery
11	136 (5.792%)	Risk Management
12	121 (5.153%)	Configuration Management
13	110 (4.685%)	Stakeholder Management
14	109 (4.642%)	Continuous Improvement
15	105 (4.472%)	E-Commerce
16	96 (4.089%)	Release Management
17	81 (3.450%)	SIEM
18	78 (3.322%)	Performance Management
19	77 (3.279%)	Business Continuity

Programming Languages
1	432 (18.40%)	SQL
2	183 (7.794%)	Java
3	83 (3.535%)	C#
4	69 (2.939%)	Perl
5	65 (2.768%)	Shell Script
6	54 (2.300%)	JavaScript
7	49 (2.087%)	PHP
8	36 (1.533%)	PL/SQL
9	26 (1.107%)	PowerShell
10	24 (1.022%)	Bash shell
10	24 (1.022%)	T-SQL
11	21 (0.894%)	Python
12	20 (0.852%)	VB
13	18 (0.767%)	C++
13	18 (0.767%)	C
14	15 (0.639%)	VB.NET
15	14 (0.596%)	VBScript
16	12 (0.511%)	ABAP
17	8 (0.341%)	JCL
18	7 (0.298%)	AWK

Qualifications
1	273 (11.63%)	Degree
2	216 (9.199%)	Security Cleared
3	201 (8.560%)	ITIL Certification
4	185 (7.879%)	SC Cleared
5	182 (7.751%)	Microsoft Certification
6	156 (6.644%)	Cisco Certification
7	123 (5.239%)	CCNA
8	93 (3.961%)	MCSE
9	73 (3.109%)	CCNP
10	72 (3.066%)	CISSP
11	70 (2.981%)	MCP
12	54 (2.300%)	MCITP
13	50 (2.129%)	MCSA
14	46 (1.959%)	DV Cleared
15	45 (1.917%)	CISM
15	45 (1.917%)	GIAC
16	44 (1.874%)	GCIA
17	21 (0.894%)	CISA
18	20 (0.852%)	ISEB
19	18 (0.767%)	GCIH

Quality Assurance & Compliance
1	462 (19.68%)	SLA
2	80 (3.407%)	ISO/IEC 27001
3	52 (2.215%)	PCI DSS
4	44 (1.874%)	JSP 440
5	37 (1.576%)	QA
6	25 (1.065%)	ISO 9000
7	23 (0.980%)	COBIT
8	16 (0.681%)	Sarbanes-Oxley
9	13 (0.554%)	ISO 9001
10	12 (0.511%)	Solvency II
11	4 (0.170%)	HL7
11	4 (0.170%)	ISO 9002
12	3 (0.128%)	EFQM
13	2 (0.085%)	ISO/IEC 17799
14	1 (0.043%)	COSO
14	1 (0.043%)	BS25999
14	1 (0.043%)	ISO/IEC 20000

System Software
1	419 (17.84%)	Active Directory
2	127 (5.409%)	VMware Infrastructure
3	34 (1.448%)	vSphere
4	33 (1.405%)	XenApp
5	31 (1.320%)	Oracle RAC
6	29 (1.235%)	Snort
7	22 (0.937%)	Oracle RMAN
8	16 (0.681%)	Terminal Services
9	15 (0.639%)	XenDesktop
10	14 (0.596%)	ISA Server
11	12 (0.511%)	VMware Server
12	11 (0.468%)	NFS
12	11 (0.468%)	Novell eDirectory
13	10 (0.426%)	XenServer
13	10 (0.426%)	ProxySG
14	9 (0.383%)	Tivoli Workload Scheduler
14	9 (0.383%)	VMware ESX
14	9 (0.383%)	Microsoft App-V
14	9 (0.383%)	Hyper-V
14	9 (0.383%)	SRDF

Systems Management
1	55 (2.342%)	NetBackup
2	52 (2.215%)	SCCM
3	45 (1.917%)	SCOM
4	35 (1.491%)	Nagios
5	22 (0.937%)	Norton AntiVirus
5	22 (0.937%)	Tivoli
6	20 (0.852%)	Backup Exec
6	20 (0.852%)	Tivoli Storage Manager
7	18 (0.767%)	Data Guard
7	18 (0.767%)	McAfee ePO
8	11 (0.468%)	MOM
8	11 (0.468%)	Unicenter
8	11 (0.468%)	ZENworks
8	11 (0.468%)	Veritas Storage Foundation
9	10 (0.426%)	Symantec Enterprise Vault
9	10 (0.426%)	Systems Management Server (SMS)
10	8 (0.341%)	Splunk
11	7 (0.298%)	Oracle Enterprise Manager
11	7 (0.298%)	FortiGate
12	6 (0.256%)	Puppet

Vendors
1	581 (24.74%)	Microsoft
2	311 (13.25%)	Cisco
3	285 (12.14%)	Oracle
4	211 (8.986%)	VMware
5	181 (7.709%)	Citrix
6	100 (4.259%)	Remedy
7	99 (4.216%)	HP
8	86 (3.663%)	SAP
9	76 (3.237%)	IBM
10	73 (3.109%)	Symantec
11	71 (3.024%)	Fujitsu
12	70 (2.981%)	CheckPoint
13	67 (2.853%)	Avaya
14	66 (2.811%)	Red Hat
15	64 (2.726%)	Juniper
16	59 (2.513%)	EMC
17	57 (2.428%)	NetApp
18	49 (2.087%)	McAfee
19	48 (2.044%)	Apple
20	47 (2.002%)	Lotus

Incident Manager

Newcastle Upon Tyne, Tyne and Wear

This is an exciting opportunity to help to build a better business through strong Incident Management and problem solving... A strong understanding of ITIL and Incident Management is...

Experis IT

Posted: 14 June 2013

IT Service Desk Analyst

Grimsby, East Midlands

Hands on experience or an IT related Degree or equivalent computing qualification would be considered for the position - Experience within 1st and 2nd line support, request fulfilment and...

Hays Specialist Recruitment

Salary: £14000.00 - £16000.00 per annum + Salary Negotiable On Experience

Posted: 6 June 2013

IT Service Desk Analyst

Grimsby, East Midlands

Hands on experience or an IT related Degree or equivalent computing qualification would be considered for the position - Experience within 1st and 2nd line support, request fulfilment and...

Hays Specialist Recruitment

Salary: Salary Negotiable on Experience+Bens

Posted: 12 June 2013

IT Service Desk Analyst

Grimsby, Lincolnshire

Hands on experience or an IT related Degree or equivalent computing qualification would be considered for the position -Experience within 1st and 2nd line support, request fulfilment and...

Young's Seafood Limited

Salary: Salary negotiable + benefits

Posted: 13 June 2013

Service Desk Support Analyst

Basingstoke, South East

Undertake Support Activities as follows: To provide Incident Management: Incident logging and classification within the ITSM tool; provision of initial support with the goal of providing a satisfactory...

Capita Resourcing

Salary: £19500 - £26000 per annum + Benefits

Posted: 12 June 2013

Service Desk Analyst

Harrogate, North Yorkshire

Experis IT

Salary: excellent benefits

Posted: 17 June 2013

IT Service Manager

Newcastle upon Tyne, North East

Hays Specialist Recruitment Ltd

Salary: £45000.00 - £65000.00 per annum + Bonus and excellent benefits