The table below looks at the statistics for Incident Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Incident Management over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Incident Management
Rank 208 236 271
Rank change year-on-year
+28 +35
Permanent jobs citing Incident Management 1580 1362 1086
As % of all permanent IT jobs located in the UK 1.47% 1.22% 1.00%
As % of the Processes & Methodologies category 1.77% 1.48% 1.25%
Number of salaries quoted 1181 988 810
Average salary £42,500 £41,000 £42,000
Average salary % change year-on-year
+3.65% -2.38%
90% offered a salary of more than £22,750 £22,600 £23,000
10% offered a salary of more than £65,000 £60,000 £62,500
UK excluding London average salary £40,000 £37,500 £39,000
% change year-on-year
+6.66% -3.84%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
89386 92046 87078
As % of all permanent IT jobs located in the UK 83.07% 82.22% 80.01%
Number of salaries quoted 72431 73738 71774
Average salary £50,000 £47,500 £45,000
Average salary % change year-on-year
+5.26% +5.55%
90% offered a salary of more than £32,000 £30,500 £30,000
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London average salary £43,275 £42,500 £40,000
% change year-on-year
+1.82% +6.25%

Incident Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Incident Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in the UK

Incident Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management within the UK.

Incident Management Salary Trend in the UK

Incident Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Incident Management over the 3 months to 27 March 2015 within the UK.

Incident Management Salary Histogram in the UK

Incident Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Incident Management within the UK over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +39 1489 £42,000 +3.70% 143
London +38 491 £47,500 -5.00% 39
South East +38 407 £38,213 +17.57% 40
Berkshire +87 141 £41,000 +13.88% 11
East of England +32 122 £40,000 - 11
City of London +3 118 £50,000 -9.09% 12
West Midlands +23 111 £38,250 -15.00% 15
Yorkshire -10 106 £45,000 - 12
East Midlands +51 89 £41,000 +7.89% 4
North West +16 88 £40,150 +7.06% 8
South West +6 88 £28,500 -10.93% 9
Buckinghamshire +21 81 £33,000 -5.71% 7
West Yorkshire -11 77 £50,000 +11.11% 6
Leeds +13 70 £50,000 +11.11% 4
Surrey +19 67 £25,000 -4.76% 9
Hampshire -37 65 £48,000 +57.37% 7
Milton Keynes +24 58 £33,000 -17.50% 7
Manchester +15 52 £40,150 +23.53% 5
Reading +36 50 £43,750 +45.83%
Wiltshire +41 49 £26,500 -22.62% 3
Scotland +1 49 £45,000 +8.43% 10
Birmingham +21 46 £40,000 -15.78% 7
Cambridgeshire +24 44 £40,000 +11.11% 2
Leicestershire +31 42 £42,000 +7.69% 1
Bracknell +17 39 £45,000 -5.26% 4
Hertfordshire +22 34 £39,000 +0.64% 5
Cheshire +14 32 £47,000 -6.00% 1
Leicester +28 31 £42,000 -1.17% 1
Bedfordshire +26 30 £42,500 +13.33% 2
Nottinghamshire +23 28 £40,000 +25.00%

Incident Management
Top 30 Related IT Skills

For the 6 months to 27 March 2015, IT jobs within the UK citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management.

1 1715 (53.83%) ITIL
2 996 (31.26%) Windows
3 781 (24.51%) Problem Management
4 766 (24.04%) Microsoft
5 681 (21.37%) Finance
6 628 (19.71%) SLA
7 611 (19.18%) Service Management
8 566 (17.77%) Change Management
9 547 (17.17%) Active Directory
10 490 (15.38%) MS Excel
10 490 (15.38%) Service Delivery
11 469 (14.72%) VMware
12 463 (14.53%) Cisco
13 442 (13.87%) Linux
14 425 (13.34%) MS Office
15 420 (13.18%) Analytical Skills
16 388 (12.18%) SQL
17 366 (11.49%) Firewall
18 351 (11.02%) VMware Infrastructure
19 337 (10.58%) Citrix
20 323 (10.14%) Security Cleared
21 298 (9.35%) UNIX
22 290 (9.10%) LAN
23 282 (8.85%) MS Exchange
24 272 (8.54%) Management Information System
24 272 (8.54%) SQL Server
25 269 (8.44%) Windows 7
26 268 (8.41%) SC Cleared
27 265 (8.32%) Degree
28 263 (8.25%) WAN

Incident Management
Top Related IT Skills by Category

For the 6 months to 27 March 2015, IT jobs within the UK citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 282 (8.85%) MS Exchange
2 169 (5.30%) IIS
3 116 (3.64%) Apache
4 90 (2.82%) SharePoint
5 85 (2.67%) Tomcat
6 56 (1.76%) Exchange Server 2010
7 50 (1.57%) JBoss
8 41 (1.29%) WebLogic
9 39 (1.22%) Lync
10 34 (1.07%) Exchange Server 2013
11 33 (1.04%) IBM Notes
12 31 (0.97%) Exchange Server 2007
13 28 (0.88%) Blackberry Enterprise Server
14 26 (0.82%) Exchange Server 2003
15 25 (0.78%) SharePoint 2010
16 24 (0.75%) WorkSite
17 20 (0.63%) WebSphere
18 17 (0.53%) Oracle Workflow
19 16 (0.50%) SAS
20 14 (0.44%) ColdFusion
Applications
1 490 (15.38%) MS Excel
2 425 (13.34%) MS Office
3 37 (1.16%) MS PowerPoint
4 22 (0.69%) MS Visio
5 21 (0.66%) MS Project
6 6 (0.19%) Spreadsheet
7 4 (0.13%) Adobe Creative Suite
Business Applications
1 27 (0.85%) Remedy ITSM
2 22 (0.69%) Oracle EBS
3 17 (0.53%) Oracle EBS R12
4 13 (0.41%) assyst
5 11 (0.35%) Dynamics CRM
6 10 (0.31%) Oracle Applications
7 9 (0.28%) Agresso
7 9 (0.28%) Oracle General Ledger
7 9 (0.28%) Oracle Receivables
8 8 (0.25%) Dynamics AX
9 7 (0.22%) Oracle Financials
9 7 (0.22%) Oracle Payables
9 7 (0.22%) Oracle BPM
10 6 (0.19%) Oracle Cash Management
10 6 (0.19%) Retail-J
11 5 (0.16%) SAP ERP
11 5 (0.16%) Dynamics NAV
11 5 (0.16%) HFM
11 5 (0.16%) Oracle iProcurement
12 4 (0.13%) Oracle FAH
Cloud Services
1 36 (1.13%) SaaS
2 27 (0.85%) Office 365
3 21 (0.66%) Amazon AWS
4 20 (0.63%) Microsoft Azure
5 15 (0.47%) Cloud Computing
5 15 (0.47%) Amazon EC2
5 15 (0.47%) Amazon S3
5 15 (0.47%) Virtual Private Cloud
6 13 (0.41%) Google Apps
7 12 (0.38%) Amazon ELB
7 12 (0.38%) Amazon SQS
8 11 (0.35%) PaaS
9 3 (0.094%) Route 53
9 3 (0.094%) IaaS
9 3 (0.094%) Amazon CloudWatch
9 3 (0.094%) Yammer
9 3 (0.094%) AWS CloudFormation
10 1 (0.031%) Google Cloud Platform
10 1 (0.031%) CloudFront
Communications & Networking
1 366 (11.49%) Firewall
2 290 (9.10%) LAN
3 263 (8.25%) WAN
4 193 (6.06%) TCP/IP
5 188 (5.90%) Internet
6 142 (4.46%) DNS
6 142 (4.46%) Network Security
7 139 (4.36%) VPN
8 134 (4.21%) SAN
9 106 (3.33%) Cisco ASA
10 91 (2.86%) MPLS
11 86 (2.70%) Wireless
12 72 (2.26%) BGP
13 68 (2.13%) DHCP
14 59 (1.85%) Intrusion Detection
15 54 (1.69%) Wireshark
16 53 (1.66%) EIGRP
17 47 (1.48%) Cisco IOS
18 44 (1.38%) VoIP
18 44 (1.38%) Cisco Nexus
Database & Business Intelligence
1 272 (8.54%) SQL Server
2 88 (2.76%) MySQL
3 69 (2.17%) Oracle Database
4 47 (1.48%) SQL Server 2008
5 46 (1.44%) Relational Database
6 41 (1.29%) Oracle Reports
7 28 (0.88%) Data Warehouse
7 28 (0.88%) Oracle Database 11g
8 27 (0.85%) SQL Server Integration Services
8 27 (0.85%) Oracle Database 10g
9 25 (0.78%) RDBMS
10 23 (0.72%) EDRMS
10 23 (0.72%) IDOL
11 22 (0.69%) Data Mining
12 21 (0.66%) DB2
13 20 (0.63%) SQL Server Reporting Services
14 19 (0.60%) Redis
14 19 (0.60%) Amazon RDS
15 17 (0.53%) PostgreSQL
16 16 (0.50%) SQL Server 2005
Development Applications
1 25 (0.78%) VSS/SourceSafe
2 22 (0.69%) Git (software)
3 21 (0.66%) VisualVM
4 19 (0.60%) Team Foundation Server
5 12 (0.38%) JIRA
5 12 (0.38%) Oracle Forms
6 9 (0.28%) Subversion
7 8 (0.25%) Toad
8 6 (0.19%) ClearCase
9 4 (0.13%) JUnit
9 4 (0.13%) ProC
9 4 (0.13%) Maven
10 3 (0.094%) Atlassian Bamboo
10 3 (0.094%) Jenkins
10 3 (0.094%) PowerBuilder
11 2 (0.063%) QuickTest Pro
11 2 (0.063%) IntelliJ
11 2 (0.063%) Jasmine
11 2 (0.063%) Selenium
11 2 (0.063%) Mockito
General
1 681 (21.37%) Finance
2 249 (7.82%) Telecoms
3 218 (6.84%) Retail
4 176 (5.52%) Banking
5 125 (3.92%) Law
6 108 (3.39%) Legal
7 57 (1.79%) Advertising
8 52 (1.63%) Marketing
9 50 (1.57%) Back Office
10 45 (1.41%) Publishing
11 44 (1.38%) Front Office
12 25 (0.78%) Billing
13 23 (0.72%) Investment Banking
14 20 (0.63%) German Language
14 20 (0.63%) Financial Institution
15 19 (0.60%) French Language
16 17 (0.53%) Manufacturing
17 15 (0.47%) Retail Banking
18 14 (0.44%) Games
19 13 (0.41%) Military
Job Titles
1 938 (29.44%) Analyst
2 334 (10.48%) Support Analyst
3 286 (8.98%) Service Analyst
4 281 (8.82%) Service Manager
5 234 (7.34%) Service Desk Analyst
6 230 (7.22%) Support Engineer
7 207 (6.50%) Incident Manager
8 178 (5.59%) Network Engineer
9 149 (4.68%) Team Leader
10 144 (4.52%) Applications Support
11 127 (3.99%) Security Analyst
12 125 (3.92%) Delivery Manager
13 124 (3.89%) Services Delivery Manager
14 122 (3.83%) 2nd Line Support
15 97 (3.04%) Senior Analyst
16 96 (3.01%) Problem Manager
17 85 (2.67%) Infrastructure Engineer
17 85 (2.67%) Technical Support
18 84 (2.64%) Administrator
19 81 (2.54%) IT Support
Libraries, Frameworks & Software Standards
1 83 (2.61%) XML
2 80 (2.51%) .NET
2 80 (2.51%) Middleware
3 55 (1.73%) Web Services
4 46 (1.44%) HTML
5 33 (1.04%) ASP.NET
5 33 (1.04%) CSS
6 23 (0.72%) SOAP
7 21 (0.66%) COM+
7 21 (0.66%) Oracle Fusion
8 17 (0.53%) ISPF
8 17 (0.53%) FIX Protocol
9 15 (0.47%) HTML5
9 15 (0.47%) J2EE
10 14 (0.44%) DHTML
10 14 (0.44%) DOM
11 12 (0.38%) XSLT
11 12 (0.38%) Flash
11 12 (0.38%) Spring
12 11 (0.35%) .NET Framework
Miscellaneous
1 420 (13.18%) Analytical Skills
2 272 (8.54%) Management Information System
3 114 (3.58%) Blackberry
4 101 (3.17%) Statistics
5 94 (2.95%) Clustering
6 83 (2.61%) Computer Science
7 57 (1.79%) Mainframe
8 55 (1.73%) Life Science
9 39 (1.22%) CMDB
9 39 (1.22%) Client/Server
10 35 (1.10%) Replication
11 33 (1.04%) Enterprise Software
11 33 (1.04%) User Experience
12 32 (1.00%) Video Conferencing
13 30 (0.94%) FMCG
14 26 (0.82%) iPad
15 25 (0.78%) iPhone
15 25 (0.78%) SCADA
16 24 (0.75%) PKI
17 22 (0.69%) DataPower
Operating Systems
1 996 (31.26%) Windows
2 442 (13.87%) Linux
3 298 (9.35%) UNIX
4 269 (8.44%) Windows 7
5 230 (7.22%) Windows Server 2008
6 135 (4.24%) Windows Server 2012
7 126 (3.95%) Windows Server 2003
8 108 (3.39%) Windows XP
9 96 (3.01%) Red Hat Enterprise Linux
10 86 (2.70%) Solaris
11 59 (1.85%) Windows 8
12 35 (1.10%) Mac OS X
13 32 (1.00%) AIX
13 32 (1.00%) Apple iOS
14 30 (0.94%) Android
15 17 (0.53%) CentOS
16 15 (0.47%) Mac OS X Server
17 12 (0.38%) Mac OS
17 12 (0.38%) Amazon Linux
18 8 (0.25%) SUSE
Processes & Methodologies
1 1715 (53.83%) ITIL
2 781 (24.51%) Problem Management
3 611 (19.18%) Service Management
4 566 (17.77%) Change Management
5 490 (15.38%) Service Delivery
6 249 (7.82%) Root Cause Analysis
7 205 (6.43%) Mentoring
8 204 (6.40%) Information Security
9 171 (5.37%) ITSM
10 155 (4.87%) Continuous Improvement
11 154 (4.83%) Disaster Recovery
12 151 (4.74%) Change Control
13 148 (4.65%) Project Management
14 147 (4.61%) E-Commerce
15 144 (4.52%) Agile Software Development
16 131 (4.11%) SIEM
17 127 (3.99%) Configuration Management
18 126 (3.95%) Capacity Management
19 122 (3.83%) Stakeholder Management
20 121 (3.80%) Risk Management
Programming Languages
1 388 (12.18%) SQL
2 125 (3.92%) Java
3 119 (3.74%) PowerShell
4 59 (1.85%) JavaScript
5 55 (1.73%) Perl
6 52 (1.63%) PHP
7 43 (1.35%) Python
8 36 (1.13%) PL/SQL
9 30 (0.94%) Shell Script
10 26 (0.82%) C
10 26 (0.82%) C#
11 25 (0.78%) Ruby
12 23 (0.72%) C++
13 17 (0.53%) JCL
14 13 (0.41%) T-SQL
14 13 (0.41%) Bash Shell
15 9 (0.28%) XPath
15 9 (0.28%) VBScript
16 8 (0.25%) COBOL
17 7 (0.22%) AWK
Qualifications
1 323 (10.14%) Security Cleared
2 268 (8.41%) SC Cleared
3 265 (8.32%) Degree
4 261 (8.19%) Cisco Certification
5 222 (6.97%) Microsoft Certification
6 220 (6.91%) ITIL Certification
7 169 (5.30%) CCNP
8 167 (5.24%) CCNA
9 135 (4.24%) MCSE
10 112 (3.52%) CISSP
11 85 (2.67%) CISM
12 84 (2.64%) ITIL Foundation Certificate
13 80 (2.51%) MCP
14 65 (2.04%) DV Cleared
15 54 (1.69%) VMware Certified Professional (VCP)
16 53 (1.66%) MCITP
17 52 (1.63%) GIAC
18 49 (1.54%) CEH
19 47 (1.48%) CCSA
20 43 (1.35%) CCSP
Quality Assurance & Compliance
1 628 (19.71%) SLA
2 161 (5.05%) ISO/IEC 27001
3 87 (2.73%) PCI DSS
4 44 (1.38%) QA
5 30 (0.94%) Sarbanes-Oxley
6 20 (0.63%) COBIT
7 10 (0.31%) ISO 9001
8 8 (0.25%) ISO/IEC 17799
9 7 (0.22%) HIPAA
10 4 (0.13%) Basel II
11 2 (0.063%) ISO 9000
11 2 (0.063%) GxP
12 1 (0.031%) COSO
12 1 (0.031%) HL7
System Software
1 547 (17.17%) Active Directory
2 351 (11.02%) VMware Infrastructure
3 97 (3.04%) vSphere
4 93 (2.92%) Hyper-V
5 60 (1.88%) XenApp
5 60 (1.88%) Snort
6 44 (1.38%) VMware ESX
7 30 (0.94%) XenDesktop
8 25 (0.78%) ISA Server
9 22 (0.69%) Firmware
10 21 (0.66%) VMware ESXi
11 20 (0.63%) Terminal Services
12 18 (0.56%) Microsoft App-V
13 14 (0.44%) XenServer
14 9 (0.28%) Citrix Presentation Server
15 6 (0.19%) Varnish
16 5 (0.16%) UAG
17 4 (0.13%) KVM
17 4 (0.13%) Oracle RAC
18 3 (0.094%) Xen
Systems Management
1 94 (2.95%) Nagios
2 89 (2.79%) SCCM
3 80 (2.51%) SCOM
4 51 (1.60%) Opsview
5 46 (1.44%) Opscode Chef
6 35 (1.10%) NetBackup
7 28 (0.88%) Norton AntiVirus
7 28 (0.88%) Cisco Prime
8 24 (0.75%) Cisco LMS
9 21 (0.66%) Puppet
9 21 (0.66%) Netcool
9 21 (0.66%) OpenView
10 20 (0.63%) Oracle RMAN
11 19 (0.60%) Data Guard
12 17 (0.53%) Tivoli
13 16 (0.50%) Backup Exec
14 15 (0.47%) ServiceCenter
14 15 (0.47%) Legato
15 14 (0.44%) Netcool/OMNIbus
15 14 (0.44%) Tivoli Monitoring
Vendors
1 766 (24.04%) Microsoft
2 469 (14.72%) VMware
3 463 (14.53%) Cisco
4 337 (10.58%) Citrix
5 253 (7.94%) Oracle
6 150 (4.71%) Remedy
7 139 (4.36%) HP
8 121 (3.80%) Juniper
9 113 (3.55%) CheckPoint
10 111 (3.48%) IBM
11 95 (2.98%) Dell
12 86 (2.70%) Red Hat
13 77 (2.42%) F5
14 61 (1.91%) EMC
15 58 (1.82%) NetApp
16 56 (1.76%) Altiris
16 56 (1.76%) Fujitsu
17 54 (1.69%) ServiceNow
18 53 (1.66%) Apple
19 47 (1.48%) McAfee
Milton Keynes, Buckinghamshire
ComputaCenter
Salary: Competitive
Posted: 2 hours ago
Cambridge, Cambridgeshire
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Salary: £45000.00 - £55000.00 per annum + Excellent Benefits
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Salary: £65000 per annum + BENEFITS + BONUS
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Salary: From £21,000 to £27,000 per annum plus Bonus, Pension and Benefits
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Salary: £45000.00 - £60000.00 per annum
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Salary: £30000 per annum
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York, North Yorkshire
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Salary: Excellent Salary + Benefits
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Salary: £25000 - £35000 per annum + Great Benefits
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Salary: £40000 - £48000 per annum
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Salary: £30000 - £40000 per annum
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East Sussex
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Salary: £30000 - £40000 per annum
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