The table below looks at the statistics for Incident Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Incident Management over the 3 months to 29 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Dec 2014
Same period 2013 Same period 2012
Incident Management
Rank 201 239 249
Rank change year-on-year
+38 +10
Permanent jobs citing Incident Management 1622 1296 1284
As % of all permanent IT jobs located in the UK 1.48% 1.20% 1.13%
As % of the Processes & Methodologies category 1.79% 1.47% 1.42%
Number of salaries quoted 1268 1019 927
Average salary £41,000 £42,500 £40,000
Average salary % change year-on-year
-3.52% +6.25%
90% offered a salary of more than £23,500 £24,000 £22,500
10% offered a salary of more than £65,000 £65,000 £62,500
UK excluding London average salary £38,000 £37,500 £35,000
% change year-on-year
+1.33% +7.14%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
90475 88205 90651
As % of all permanent IT jobs located in the UK 82.32% 81.88% 79.60%
Number of salaries quoted 74561 70659 77237
Average salary £47,500 £47,500 £45,000
Average salary % change year-on-year
- +5.55%
90% offered a salary of more than £31,500 £30,000 £30,000
10% offered a salary of more than £72,500 £70,000 £74,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Incident Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Incident Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in the UK

Incident Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management within the UK.

Incident Management Salary Trend in the UK

Incident Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Incident Management over the 3 months to 29 December 2014 within the UK.

Incident Management Salary Histogram in the UK

Incident Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Incident Management within the UK over the 3 months to 29 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +44 1561 £41,000 -3.52% 96
London -11 479 £47,500 -9.52% 27
South East +40 397 £37,500 +5.66% 26
Yorkshire +71 172 £45,000 +32.35% 8
West Yorkshire +88 150 £45,000 +20.00% 4
West Midlands +39 149 £40,000 +3.22% 2
East of England +51 142 £35,000 -7.28% 9
Berkshire +69 131 £41,300 +10.13% 11
Leeds +77 129 £45,000 +20.00% 3
North West +43 127 £38,000 +4.10% 10
City of London -18 124 £52,500 +5.00% 13
Surrey +29 88 £24,500 -14.03% 6
Birmingham +25 80 £52,500 +23.52% 2
Buckinghamshire +31 69 £36,000 +1.43% 5
Manchester +18 67 £38,000 +26.66% 8
Bracknell +34 64 £43,150 -13.70% 4
Hertfordshire +33 62 £35,500 +1.42% 5
Milton Keynes +23 59 £36,000 +1.43% 4
Cheshire +36 54 £30,000 -36.84% 1
South West -17 54 £27,000 -25.00% 5
Reading +39 52 £40,000 -5.88% 6
Hampshire -75 44 £32,500 - 1
East Midlands +12 41 £41,500 +13.69% 6
Warwickshire +33 40 £33,000 +20.00%
Cambridgeshire +22 35 £32,500 -10.95% 2
Essex +2 33 £33,500 -21.17%
Hemel Hempstead +18 30 £36,500 -35.11%
Scotland -16 29 £34,000 -17.57% 5
Nottingham +28 22 £41,250 -8.33% 1
Bedfordshire +26 22 £41,250 +9.27% 2

Incident Management
Top 30 Related IT Skills

For the 6 months to 29 December 2014, IT jobs within the UK citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management.

1 1811 (54.38%) ITIL
2 978 (29.37%) Windows
3 775 (23.27%) Problem Management
4 758 (22.76%) Microsoft
5 749 (22.49%) Finance
6 637 (19.13%) Service Management
7 612 (18.38%) SLA
8 560 (16.82%) Change Management
9 534 (16.04%) Service Delivery
10 528 (15.86%) Active Directory
11 468 (14.05%) Cisco
12 462 (13.87%) MS Excel
13 457 (13.72%) SQL
14 438 (13.15%) Linux
15 404 (12.13%) Security Cleared
16 388 (11.65%) VMware
17 387 (11.62%) Analytical Skills
18 382 (11.47%) UNIX
19 358 (10.75%) Management Information System
20 352 (10.57%) Citrix
21 351 (10.54%) MS Office
22 344 (10.33%) Firewall
23 329 (9.88%) SC Cleared
24 321 (9.64%) Oracle
25 296 (8.89%) Degree
26 295 (8.86%) Cisco Certification
27 282 (8.47%) Root Cause Analysis
28 278 (8.35%) VMware Infrastructure
29 276 (8.29%) Telecoms
30 275 (8.26%) SQL Server

Incident Management
Top Related IT Skills by Category

For the 6 months to 29 December 2014, IT jobs within the UK citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 267 (8.02%) MS Exchange
2 196 (5.89%) Apache
3 171 (5.14%) IIS
4 123 (3.69%) Tomcat
5 109 (3.27%) SharePoint
6 74 (2.22%) Exchange Server 2010
7 66 (1.98%) SharePoint 2010
8 58 (1.74%) Exchange Server 2003
9 56 (1.68%) WebLogic
10 53 (1.59%) JBoss
11 48 (1.44%) Exchange Server 2007
12 47 (1.41%) Blackberry Enterprise Server
13 43 (1.29%) Exchange Server 2013
14 38 (1.14%) WebSphere
15 36 (1.08%) Lync
16 34 (1.02%) IBM Notes
17 31 (0.93%) Live Communications Server
18 26 (0.78%) SAS
19 17 (0.51%) ColdFusion
19 17 (0.51%) CMS
Applications
1 462 (13.87%) MS Excel
2 351 (10.54%) MS Office
3 37 (1.11%) MS PowerPoint
4 34 (1.02%) MS Visio
5 7 (0.21%) MS Project
6 3 (0.090%) Photoshop
7 1 (0.030%) Acrobat
7 1 (0.030%) Spreadsheet
Business Applications
1 33 (0.99%) Remedy ITSM
2 15 (0.45%) assyst
3 12 (0.36%) Oracle EBS
4 8 (0.24%) Dynamics CRM
4 8 (0.24%) Retail-J
4 8 (0.24%) Temenos T24
4 8 (0.24%) Oracle EBS R12
4 8 (0.24%) Oracle Retail
5 7 (0.21%) Oracle BPM
5 7 (0.21%) SAP EHS
5 7 (0.21%) SAP HR
5 7 (0.21%) SAP Payroll
5 7 (0.21%) SAP PM
6 6 (0.18%) Agresso
7 5 (0.15%) Dynamics AX
7 5 (0.15%) Summit
7 5 (0.15%) Markit EDM
8 4 (0.12%) Oracle Applications
8 4 (0.12%) SAP Oil and Gas
8 4 (0.12%) Dynamics NAV
Cloud Services
1 28 (0.84%) SaaS
2 26 (0.78%) Microsoft Azure
3 22 (0.66%) Office 365
4 20 (0.60%) Amazon AWS
5 16 (0.48%) Google Apps
6 13 (0.39%) PaaS
7 9 (0.27%) Cloud Computing
8 8 (0.24%) Amazon EC2
9 7 (0.21%) Amazon S3
10 4 (0.12%) Amazon SQS
10 4 (0.12%) Amazon ELB
11 3 (0.090%) Route 53
11 3 (0.090%) IaaS
11 3 (0.090%) CloudFront
Communications & Networking
1 344 (10.33%) Firewall
2 270 (8.11%) LAN
3 244 (7.33%) WAN
4 193 (5.80%) Internet
5 174 (5.23%) DNS
6 156 (4.68%) TCP/IP
7 145 (4.35%) Network Security
8 126 (3.78%) SAN
9 125 (3.75%) Cisco ASA
10 106 (3.18%) DHCP
11 105 (3.15%) VoIP
12 96 (2.88%) VPN
13 94 (2.82%) MPLS
14 57 (1.71%) Intrusion Detection
15 56 (1.68%) Wireless
15 56 (1.68%) FWSM
16 48 (1.44%) Cisco Nexus
17 41 (1.23%) SSL
18 40 (1.20%) Wi-Fi
19 38 (1.14%) HTTP
Database & Business Intelligence
1 275 (8.26%) SQL Server
2 116 (3.48%) Oracle Database
3 79 (2.37%) MySQL
4 71 (2.13%) Relational Database
5 58 (1.74%) RDBMS
6 52 (1.56%) SQL Server 2008
7 50 (1.50%) Oracle Database 11g
8 48 (1.44%) EDRMS
8 48 (1.44%) IDOL
9 38 (1.14%) Oracle Database 10g
10 25 (0.75%) Oracle Reports
10 25 (0.75%) SQL Server 2005
11 23 (0.69%) DB2
11 23 (0.69%) MS Access
12 19 (0.57%) SQL Server Reporting Services
13 18 (0.54%) SQL Server Integration Services
13 18 (0.54%) Data Warehouse
14 17 (0.51%) Oracle Exadata
14 17 (0.51%) SQL Server 2012
15 16 (0.48%) Data Mining
Development Applications
1 23 (0.69%) Git (software)
2 21 (0.63%) VisualVM
3 19 (0.57%) Team Foundation Server
4 18 (0.54%) ClearCase
5 12 (0.36%) JIRA
5 12 (0.36%) VSS/SourceSafe
6 10 (0.30%) Oracle Forms
6 10 (0.30%) Jenkins
7 7 (0.21%) Subversion
8 6 (0.18%) Atlassian Bamboo
8 6 (0.18%) Toad
9 3 (0.090%) QuickTest Pro
9 3 (0.090%) JUnit
9 3 (0.090%) SQL Server Management Studio (SSMS)
9 3 (0.090%) Hudson
10 2 (0.060%) Eclipse
11 1 (0.030%) Maven
11 1 (0.030%) Metasploit
11 1 (0.030%) Selenium
11 1 (0.030%) PVCS
General
1 749 (22.49%) Finance
2 276 (8.29%) Telecoms
3 246 (7.39%) Banking
4 224 (6.73%) Retail
5 91 (2.73%) Legal
6 80 (2.40%) Law
7 62 (1.86%) Front Office
8 49 (1.47%) Back Office
9 48 (1.44%) Marketing
10 44 (1.32%) Publishing
11 35 (1.05%) Investment Banking
12 26 (0.78%) Advertising
13 23 (0.69%) Financial Institution
14 15 (0.45%) French Language
15 14 (0.42%) Retail Banking
16 13 (0.39%) Manufacturing
17 11 (0.33%) Welsh Language
18 9 (0.27%) Military
18 9 (0.27%) Electronics
19 8 (0.24%) Billing
Job Titles
1 958 (28.77%) Analyst
2 335 (10.06%) Support Analyst
3 302 (9.07%) Service Analyst
4 243 (7.30%) Service Manager
5 220 (6.61%) Support Engineer
6 219 (6.58%) Incident Manager
7 216 (6.49%) Service Desk Analyst
8 173 (5.20%) Network Engineer
9 159 (4.77%) Applications Support
10 153 (4.59%) Team Leader
11 142 (4.26%) Delivery Manager
12 137 (4.11%) Services Delivery Manager
13 130 (3.90%) Security Analyst
14 124 (3.72%) 2nd Line Support
15 105 (3.15%) Senior Analyst
16 104 (3.12%) DBA
17 87 (2.61%) Administrator
18 79 (2.37%) 3rd Line Support
19 76 (2.28%) Technical Support
20 70 (2.10%) Architect
Libraries, Frameworks & Software Standards
1 100 (3.00%) .NET
2 99 (2.97%) Middleware
3 89 (2.67%) Web Services
4 87 (2.61%) XML
5 53 (1.59%) HTML
6 44 (1.32%) ASP.NET
7 42 (1.26%) CSS
8 31 (0.93%) SOAP
9 27 (0.81%) FIX Protocol
10 25 (0.75%) Oracle Fusion
11 22 (0.66%) J2EE
12 21 (0.63%) COM+
12 21 (0.63%) ISPF
13 19 (0.57%) XSLT
14 17 (0.51%) Spring
15 16 (0.48%) DOM
15 16 (0.48%) DHTML
16 12 (0.36%) Ajax
16 12 (0.36%) Application Packaging
17 10 (0.30%) .NET Framework
Miscellaneous
1 387 (11.62%) Analytical Skills
2 358 (10.75%) Management Information System
3 129 (3.87%) Blackberry
4 122 (3.66%) Statistics
5 101 (3.03%) Computer Science
5 101 (3.03%) Clustering
6 77 (2.31%) Replication
7 58 (1.74%) CMDB
8 54 (1.62%) Life Science
8 54 (1.62%) Enterprise Software
9 39 (1.17%) Mainframe
10 37 (1.11%) Video Conferencing
11 31 (0.93%) Fat Client
11 31 (0.93%) Thin Client
12 28 (0.84%) PKI
12 28 (0.84%) Open Source
13 27 (0.81%) Client/Server
14 25 (0.75%) User Experience
15 22 (0.66%) Foreign Exchange (FX)
16 21 (0.63%) DataPower
Operating Systems
1 978 (29.37%) Windows
2 438 (13.15%) Linux
3 382 (11.47%) UNIX
4 252 (7.57%) Windows 7
5 235 (7.06%) Windows Server 2008
6 171 (5.14%) Windows Server 2003
7 163 (4.89%) Windows XP
8 119 (3.57%) Windows Server 2012
9 92 (2.76%) Red Hat Enterprise Linux
10 88 (2.64%) Solaris
11 51 (1.53%) Windows 8
12 41 (1.23%) AIX
13 28 (0.84%) SUSE
14 23 (0.69%) CentOS
15 20 (0.60%) Android
15 20 (0.60%) Mac OS X
16 18 (0.54%) Mac OS
17 16 (0.48%) Apple iOS
18 15 (0.45%) SUSE Linux Enterprise Server
19 12 (0.36%) Windows 2000
Processes & Methodologies
1 1811 (54.38%) ITIL
2 775 (23.27%) Problem Management
3 637 (19.13%) Service Management
4 560 (16.82%) Change Management
5 534 (16.04%) Service Delivery
6 282 (8.47%) Root Cause Analysis
7 229 (6.88%) Mentoring
8 216 (6.49%) E-Commerce
9 196 (5.89%) Information Security
10 180 (5.41%) Continuous Improvement
11 169 (5.08%) Project Management
12 166 (4.98%) Time Management
13 162 (4.86%) Disaster Recovery
14 148 (4.44%) ITSM
15 145 (4.35%) Stakeholder Management
16 143 (4.29%) Change Control
17 134 (4.02%) Capacity Planning
18 130 (3.90%) Migration
19 127 (3.81%) Capacity Management
19 127 (3.81%) Coaching
Programming Languages
1 457 (13.72%) SQL
2 159 (4.77%) Java
3 140 (4.20%) PowerShell
4 90 (2.70%) Perl
5 65 (1.95%) Shell Script
6 58 (1.74%) JavaScript
7 52 (1.56%) PHP
8 49 (1.47%) C
9 45 (1.35%) Python
10 37 (1.11%) C#
10 37 (1.11%) C++
11 25 (0.75%) PL/SQL
12 24 (0.72%) Ruby
13 21 (0.63%) JCL
14 18 (0.54%) AWK
14 18 (0.54%) sed
15 16 (0.48%) Bourne shell
15 16 (0.48%) T-SQL
16 15 (0.45%) VB
17 13 (0.39%) Korn
Qualifications
1 404 (12.13%) Security Cleared
2 329 (9.88%) SC Cleared
3 296 (8.89%) Degree
4 295 (8.86%) Cisco Certification
5 227 (6.82%) ITIL Certification
6 222 (6.67%) Microsoft Certification
7 191 (5.74%) CCNP
8 154 (4.62%) CCNA
9 111 (3.33%) MCSE
10 103 (3.09%) DV Cleared
11 98 (2.94%) CISSP
12 89 (2.67%) MCP
13 77 (2.31%) CCSP
14 75 (2.25%) CISM
15 62 (1.86%) MCSA
16 58 (1.74%) ITIL Foundation Certificate
17 56 (1.68%) GIAC
18 53 (1.59%) VMware Certified Professional (VCP)
19 46 (1.38%) CCSA
20 43 (1.29%) MCITP
Quality Assurance & Compliance
1 612 (18.38%) SLA
2 150 (4.50%) ISO/IEC 27001
3 62 (1.86%) PCI DSS
4 42 (1.26%) QA
5 36 (1.08%) ISO 9001
6 28 (0.84%) Sarbanes-Oxley
7 25 (0.75%) COBIT
8 20 (0.60%) ISO/IEC 17799
9 11 (0.33%) ISO 14001
10 5 (0.15%) HIPAA
10 5 (0.15%) Basel II
11 2 (0.060%) Solvency II
11 2 (0.060%) ISO 9000
11 2 (0.060%) GxP
12 1 (0.030%) Data Quality
12 1 (0.030%) TickIT
12 1 (0.030%) GCP
12 1 (0.030%) GMP
12 1 (0.030%) GLP
System Software
1 528 (15.86%) Active Directory
2 278 (8.35%) VMware Infrastructure
3 84 (2.52%) vSphere
4 59 (1.77%) Hyper-V
5 58 (1.74%) XenApp
6 52 (1.56%) Oracle RMAN
6 52 (1.56%) Snort
7 50 (1.50%) ISA Server
8 36 (1.08%) Oracle RAC
9 35 (1.05%) VMware ESX
10 29 (0.87%) Firmware
11 22 (0.66%) XenDesktop
12 20 (0.60%) VMware ESXi
13 18 (0.54%) XenServer
14 17 (0.51%) UAG
15 10 (0.30%) Terminal Services
16 9 (0.27%) Nmap
17 8 (0.24%) Citrix Presentation Server
17 8 (0.24%) Microsoft App-V
17 8 (0.24%) EMC RecoverPoint
Systems Management
1 76 (2.28%) Nagios
2 68 (2.04%) NetBackup
2 68 (2.04%) SCCM
3 55 (1.65%) Data Guard
4 46 (1.38%) SCOM
5 36 (1.08%) Norton AntiVirus
6 34 (1.02%) Tivoli
6 34 (1.02%) Opscode Chef
7 31 (0.93%) Opsview
7 31 (0.93%) OpenView
8 30 (0.90%) Netcool
9 27 (0.81%) Backup Exec
10 21 (0.63%) Oracle Enterprise Manager
11 19 (0.57%) ServiceCenter
11 19 (0.57%) Puppet
12 18 (0.54%) Tivoli Monitoring
13 17 (0.51%) Netcool/OMNIbus
13 17 (0.51%) WSUS
14 16 (0.48%) Unicenter
15 15 (0.45%) HP SIM
Vendors
1 758 (22.76%) Microsoft
2 468 (14.05%) Cisco
3 388 (11.65%) VMware
4 352 (10.57%) Citrix
5 321 (9.64%) Oracle
6 163 (4.89%) HP
7 153 (4.59%) CheckPoint
8 142 (4.26%) Remedy
9 116 (3.48%) IBM
10 114 (3.42%) Juniper
11 103 (3.09%) Fujitsu
12 87 (2.61%) Red Hat
13 72 (2.16%) Sun
14 70 (2.10%) Dell
15 67 (2.01%) Veritas
16 61 (1.83%) Meridio
17 58 (1.74%) McAfee
17 58 (1.74%) EMC
18 56 (1.68%) Symantec
18 56 (1.68%) F5
East Sussex
ARC IT Recruitment Ltd
Salary: £45000 Per Annum
Posted: 1 hour ago
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £20000 - £22000 per annum + ben+training
Posted: 15 hours ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: £Excellent + Benefits
Posted: 2 days ago
Camberley, Surrey
IT Connections
Salary: to £24,000 + 20% Shift Allowance
Posted: 2 days ago
Leicester, Leicestershire
X4 Group
Salary: £36k - 41k per year
Posted: 3 days ago
Salford, Lancashire
Oscar Associates (UK) Ltd
Salary: £40000 - £45000 per annum + Benefits
Posted: 4 days ago
Belfast, County Antrim
Lorien Resourcing
Salary: Competitive Salary Package
Posted: 4 days ago
Leeds, West Yorkshire
Vertical IT
Salary: £20000 - £25000 per annum + excellent benefits
Posted: 4 days ago
Edinburgh, Midlothian
Lorien Resourcing
Posted: 4 days ago
City, London
I.T. Skillfinder
Salary: £60000 - £65000 per annum + Bonus, Pension, Subsidised Gym etc
Posted: 4 days ago
North West
Mortimer Spinks
Salary: £35000 - £50000 per annum + Excellent benefits
Posted: 4 days ago
Surrey
Coal IT Services
Salary: From £20,000 to £23,000 per annum plus 30% benefits package (excellent
Posted: 4 days ago
London
Digitech Resourcing Ltd
Salary: From £30,000 to £40,000 per annum
Posted: 5 days ago
Edinburgh, Midlothian
Lorien Resourcing
Posted: 5 days ago
City, London
Lorien Resourcing
Salary: £1 per annum + Market Rate
Posted: 5 days ago
Aberdeen, Aberdeenshire
Entrust People Ltd
Salary: £Negotiable
Posted: 5 days ago
London
Linux Recruit
Salary: From £25,000 to £35,000 per annum
Posted: 5 days ago
Gloucestershire
Harvey Nash plc
Salary: £22500 - £23000 per annum + Benefits + Training
Posted: 5 days ago
City, London
Harvey Nash plc
Salary: £22500 - £23000 per annum + Benefits + Training
Posted: 5 days ago
Guildford, Surrey
Lorien Resourcing
Salary: £25000 - £35000 per annum
Posted: 5 days ago