The statistics below represent IT jobs advertised across the Wales region that had 3rd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 August 2016 with a comparison to same period over 2 years.

3 months to
28 Aug 2016
Same period 2015 Same period 2014
Third Line Support
Rank 87 85 83
Rank change year-on-year
-2 -2
Permanent jobs requiring a 3rd Line Support 19 24 18
As % of all permanent IT jobs located in Wales 1.41% 1.70% 1.37%
As % of the Job Titles category 1.47% 1.74% 1.41%
Number of salaries quoted 19 23 17
Median salary £30,000 £30,000 £35,000
Median salary % change year-on-year
- -14.28%
90% offered a salary of more than £27,500 £20,500 £32,800
10% offered a salary of more than £40,000 £39,000 £36,900
UK excluding London median salary £35,000 £35,000 £34,500
% change year-on-year
- +1.44%
3rd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1294 1383 1281
As % of all permanent IT jobs located in Wales 96.28% 98.22% 97.71%
Number of salaries quoted 1107 1156 1117
Median salary £37,000 £35,000 £35,000
Median salary % change year-on-year
+5.71% -
90% offered a salary of more than £23,160 £23,500 £22,500
10% offered a salary of more than £50,000 £47,500 £50,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

3rd Line Support
Jobs Demand Trend in Wales

The demand trend of job ads across the Wales region that featured 3rd Line Support in the job title.

3rd Line Support Jobs Demand Trend in Wales

3rd Line Support
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the Wales region.

3rd Line Support Salary Trend in Wales

3rd Line Support
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the Wales region over the 3 months to 28 August 2016.

3rd Line Support Salary Histogram in Wales

3rd Line Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the Wales region over the 3 months to 28 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales 0 17 £30,000 -
Mid Wales - 2 £37,000 -
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Related IT Skills in Wales

For the 6 months to 28 August 2016, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region featuring 3rd Line Support in the job title.

1 24 (92.31%) Microsoft
2 23 (88.46%) Windows
2 23 (88.46%) MS Exchange
3 22 (84.62%) Firewall
4 21 (80.77%) VMware
5 18 (69.23%) Office 365
6 16 (61.54%) Exchange Server 2010
6 16 (61.54%) Windows Server 2012
7 15 (57.69%) Exchange Server 2007
7 15 (57.69%) SLA
7 15 (57.69%) Active Directory
8 14 (53.85%) Windows Server 2003
9 11 (42.31%) Windows Server
10 10 (38.46%) Mentoring
11 8 (30.77%) ITIL
12 7 (26.92%) Linux
12 7 (26.92%) Microsoft Certification
13 6 (23.08%) ITIL Certification
13 6 (23.08%) Cisco Certification
13 6 (23.08%) CCNP
13 6 (23.08%) MCSE
14 5 (19.23%) LAN
14 5 (19.23%) VMware Infrastructure
14 5 (19.23%) Veeam
15 4 (15.38%) NETGEAR
15 4 (15.38%) DNS
15 4 (15.38%) VoIP
15 4 (15.38%) Dell
16 3 (11.54%) Intel
16 3 (11.54%) IBM

3rd Line Support Skill Set
Top Related IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (88.46%) MS Exchange
2 16 (61.54%) Exchange Server 2010
3 15 (57.69%) Exchange Server 2007
4 2 (7.69%) Exchange Server 2013
5 1 (3.85%) Exchange Server 2003
5 1 (3.85%) SharePoint
5 1 (3.85%) SharePoint 2010
5 1 (3.85%) SharePoint 2013
Applications
1 3 (11.54%) MS Excel
2 2 (7.69%) MS Office
Cloud Services
1 18 (69.23%) Office 365
Communications & Networking
1 22 (84.62%) Firewall
2 5 (19.23%) LAN
3 4 (15.38%) DNS
3 4 (15.38%) VoIP
4 3 (11.54%) TCP/IP
5 2 (7.69%) DHCP
5 2 (7.69%) FTP
5 2 (7.69%) Internet
5 2 (7.69%) NAS
5 2 (7.69%) PBX
5 2 (7.69%) Peer-to-Peer Networking
5 2 (7.69%) WAN
6 1 (3.85%) NetScaler
6 1 (3.85%) VLAN
6 1 (3.85%) VPN
General
1 3 (11.54%) Advertising
1 3 (11.54%) Finance
Miscellaneous
1 3 (11.54%) iSeries
2 1 (3.85%) Clustering
2 1 (3.85%) Data Centre
2 1 (3.85%) Smartphone
Operating Systems
1 23 (88.46%) Windows
2 16 (61.54%) Windows Server 2012
3 14 (53.85%) Windows Server 2003
4 11 (42.31%) Windows Server
5 7 (26.92%) Linux
6 3 (11.54%) Data ONTAP
6 3 (11.54%) VyOS
7 2 (7.69%) Mac OS X
7 2 (7.69%) Windows Server 2008
8 1 (3.85%) Windows 7
8 1 (3.85%) Windows 8
Processes & Methodologies
1 10 (38.46%) Mentoring
2 8 (30.77%) ITIL
3 3 (11.54%) Disaster Recovery
3 3 (11.54%) High Availability
3 3 (11.54%) SIEM
3 3 (11.54%) Virtual Environments
4 2 (7.69%) Continuous Improvement
Programming Languages
1 3 (11.54%) PowerShell
1 3 (11.54%) Shell Script
2 2 (7.69%) SQL
Qualifications
1 7 (26.92%) Microsoft Certification
2 6 (23.08%) CCNP
2 6 (23.08%) Cisco Certification
2 6 (23.08%) ITIL Certification
2 6 (23.08%) MCSE
3 3 (11.54%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 15 (57.69%) SLA
System Software
1 15 (57.69%) Active Directory
2 5 (19.23%) VMware Infrastructure
3 2 (7.69%) Hyper-V
4 1 (3.85%) XenApp
4 1 (3.85%) XenDesktop
Systems Management
1 3 (11.54%) Nagios
2 1 (3.85%) Failover Clustering
2 1 (3.85%) Microsoft Clustering
2 1 (3.85%) XenMobile
Vendors
1 24 (92.31%) Microsoft
2 21 (80.77%) VMware
3 5 (19.23%) Veeam
4 4 (15.38%) Dell
4 4 (15.38%) NETGEAR
5 3 (11.54%) IBM
5 3 (11.54%) Intel
5 3 (11.54%) NetApp
5 3 (11.54%) Splunk
5 3 (11.54%) Vyatta
6 2 (7.69%) Sage
7 1 (3.85%) Cisco
7 1 (3.85%) Citrix
7 1 (3.85%) HP