The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 17 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Dec 2014
Same period 2013 Same period 2012
Third Line Support
Rank 90 103 61
Rank change year-on-year
+13 -42
Permanent jobs requiring a 3rd Line Support 10 8 29
As % of all permanent IT jobs located in Wales 0.78% 0.60% 2.71%
As % of the Job Titles category 0.81% 0.63% 2.77%
Number of salaries quoted 7 8 26
Average salary £42,500 £39,250 £36,000
Average salary % change year-on-year
+8.28% +9.02%
UK excluding London average salary £35,000 £34,000 £33,500
% change year-on-year
+2.94% +1.49%
3rd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1242 1276 1048
As % of all permanent IT jobs located in Wales 96.65% 94.94% 97.85%
Number of salaries quoted 1055 1146 968
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £23,500 £24,000 £23,000
10% offered a salary of more than £47,500 £45,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the Wales region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in Wales

3rd Line Support
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the Wales region.

3rd Line Support Salary Trend in Wales

3rd Line Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the Wales region over the 3 months to 17 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +9 10 £42,500 +8.28%
3rd Line Support
UK

3rd Line Support
Top 30 Related IT Skills in Wales

For the 6 months to 17 December 2014, IT jobs across the Wales region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 22 (84.62%) Microsoft
2 21 (80.77%) Windows
3 15 (57.69%) Linux
3 15 (57.69%) Cisco
3 15 (57.69%) VMware
4 12 (46.15%) Cisco Certification
5 11 (42.31%) MS Excel
5 11 (42.31%) Firewall
5 11 (42.31%) Cisco PIX
6 10 (38.46%) LAN
6 10 (38.46%) WAN
7 9 (34.62%) MS Exchange
7 9 (34.62%) Active Directory
8 8 (30.77%) MS Office
8 8 (30.77%) Windows XP
8 8 (30.77%) CCNP
8 8 (30.77%) Juniper
8 8 (30.77%) CheckPoint
8 8 (30.77%) Windows Server 2003
8 8 (30.77%) McAfee
8 8 (30.77%) Blue Coat
8 8 (30.77%) Cisco ASA
8 8 (30.77%) Windows 7
9 7 (26.92%) RIP
9 7 (26.92%) TCP/IP
9 7 (26.92%) OSPF
9 7 (26.92%) BGP
9 7 (26.92%) Websense
9 7 (26.92%) AS400
9 7 (26.92%) CCSE

3rd Line Support
Top Related IT Skills in Wales by Category

For the 6 months to 17 December 2014, IT jobs across the Wales region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (34.62%) MS Exchange
2 6 (23.08%) WebSphere
3 4 (15.38%) IBM HTTP Server
3 4 (15.38%) Exchange Server 2013
3 4 (15.38%) Exchange Server 2007
4 3 (11.54%) Exchange Server 2003
4 3 (11.54%) Exchange Server 2010
5 2 (7.69%) IIS
6 1 (3.85%) Lync
Applications
1 11 (42.31%) MS Excel
2 8 (30.77%) MS Office
Cloud Services
1 3 (11.54%) Office 365
Communications & Networking
1 11 (42.31%) Firewall
1 11 (42.31%) Cisco PIX
2 10 (38.46%) LAN
2 10 (38.46%) WAN
3 8 (30.77%) Cisco ASA
4 7 (26.92%) F5 BIG-IP LTM
4 7 (26.92%) F5 BIG-IP GTM
4 7 (26.92%) BGP
4 7 (26.92%) OSPF
4 7 (26.92%) RIP
4 7 (26.92%) TCP/IP
5 4 (15.38%) HTTP
5 4 (15.38%) SAN
5 4 (15.38%) NAS
5 4 (15.38%) Cisco IOS
6 2 (7.69%) DHCP
6 2 (7.69%) DNS
7 1 (3.85%) IP Telephony
7 1 (3.85%) Cisco IPT
7 1 (3.85%) Internet
Database & Business Intelligence
1 3 (11.54%) SQL Server
General
1 6 (23.08%) Finance
2 2 (7.69%) Legal
2 2 (7.69%) Advertising
Libraries, Frameworks & Software Standards
1 4 (15.38%) CSS
2 1 (3.85%) LAMP
Miscellaneous
1 7 (26.92%) AS400
2 2 (7.69%) Clustering
Operating Systems
1 21 (80.77%) Windows
2 15 (57.69%) Linux
3 8 (30.77%) Windows XP
3 8 (30.77%) Windows Server 2003
3 8 (30.77%) Windows 7
4 7 (26.92%) Windows Server 2012
5 6 (23.08%) Windows Server 2008
6 4 (15.38%) OS/400
7 1 (3.85%) Solaris
Processes & Methodologies
1 7 (26.92%) Network Design
2 6 (23.08%) ITIL
3 3 (11.54%) Problem Management
4 2 (7.69%) Change Management
4 2 (7.69%) Mentoring
4 2 (7.69%) Agile Software Development
5 1 (3.85%) Supplier Management
5 1 (3.85%) Performance Tuning
Programming Languages
1 4 (15.38%) SQL
Qualifications
1 12 (46.15%) Cisco Certification
2 8 (30.77%) CCNP
3 7 (26.92%) CCSE
3 7 (26.92%) JNCIS
4 5 (19.23%) VMware Certified Professional (VCP)
4 5 (19.23%) VCP5
4 5 (19.23%) CCNA
5 4 (15.38%) Microsoft Certification
5 4 (15.38%) MCSE
6 2 (7.69%) MCP
6 2 (7.69%) SAP Certification
6 2 (7.69%) Security Cleared
Quality Assurance & Compliance
1 2 (7.69%) ISO 9001
1 2 (7.69%) ISO/IEC 27001
2 1 (3.85%) SLA
System Software
1 9 (34.62%) Active Directory
2 6 (23.08%) VMware ESX
3 5 (19.23%) VMware Infrastructure
4 3 (11.54%) XenServer
Vendors
1 22 (84.62%) Microsoft
2 15 (57.69%) Cisco
2 15 (57.69%) VMware
3 8 (30.77%) Juniper
3 8 (30.77%) CheckPoint
3 8 (30.77%) McAfee
3 8 (30.77%) Blue Coat
4 7 (26.92%) Aruba
4 7 (26.92%) F5
4 7 (26.92%) Lumension
4 7 (26.92%) SonicWALL
4 7 (26.92%) Websense
5 6 (23.08%) IBM
6 3 (11.54%) Citrix
7 2 (7.69%) SAP
7 2 (7.69%) HP
8 1 (3.85%) NetApp
8 1 (3.85%) Red Hat
8 1 (3.85%) Intel
8 1 (3.85%) Avaya