The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
Third Line Support
Rank 83 98 63
Rank change year-on-year
+15 -35
Permanent jobs requiring a 3rd Line Support 17 6 28
As % of all permanent IT jobs located in Wales 1.31% 0.46% 2.67%
As % of the Job Titles category 1.35% 0.47% 2.77%
Number of salaries quoted 15 6 28
Average salary £35,000 £30,500 £35,000
Average salary % change year-on-year
+14.75% -12.85%
90% offered a salary of more than £27,100 £29,250 £33,000
10% offered a salary of more than £36,500 £32,250 £40,000
UK excluding London average salary £33,500 £32,500 £34,500
% change year-on-year
+3.07% -5.79%
3rd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1256 1266 1011
As % of all permanent IT jobs located in Wales 96.99% 96.49% 96.56%
Number of salaries quoted 1068 1128 914
Average salary £35,000 £34,500 £35,500
Average salary % change year-on-year
+1.44% -2.81%
90% offered a salary of more than £22,500 £25,000 £24,000
10% offered a salary of more than £47,500 £47,500 £50,000
UK excluding London average salary £40,000 £39,800 £38,500
% change year-on-year
+0.50% +3.37%

3rd Line Support
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the Wales region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in Wales

3rd Line Support
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the Wales region.

3rd Line Support Salary Trend in Wales

3rd Line Support
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the Wales region over the 3 months to 16 September 2014.

3rd Line Support Salary Histogram in Wales

3rd Line Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the Wales region over the 3 months to 16 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +10 17 £35,000 +14.75%
3rd Line Support
UK

3rd Line Support
Top 30 Related IT Skills in Wales

For the 6 months to 16 September 2014, IT jobs across the Wales region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 18 (78.26%) Microsoft
2 16 (69.57%) Windows
3 14 (60.87%) Cisco
4 12 (52.17%) VMware
4 12 (52.17%) Cisco PIX
5 11 (47.83%) Firewall
5 11 (47.83%) Linux
5 11 (47.83%) Cisco Certification
6 10 (43.48%) MS Excel
7 9 (39.13%) LAN
7 9 (39.13%) WAN
8 8 (34.78%) MS Exchange
8 8 (34.78%) CCNP
8 8 (34.78%) ITIL
8 8 (34.78%) BGP
8 8 (34.78%) OSPF
8 8 (34.78%) Active Directory
8 8 (34.78%) CheckPoint
8 8 (34.78%) Cisco ASA
9 7 (30.43%) SonicWALL
9 7 (30.43%) Windows 7
9 7 (30.43%) Aruba
9 7 (30.43%) F5
9 7 (30.43%) Lumension
9 7 (30.43%) F5 BIG-IP LTM
9 7 (30.43%) F5 BIG-IP GTM
9 7 (30.43%) Blue Coat
9 7 (30.43%) CCSE
9 7 (30.43%) Network Design
9 7 (30.43%) JNCIS

3rd Line Support
Top Related IT Skills in Wales by Category

For the 6 months to 16 September 2014, IT jobs across the Wales region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (34.78%) MS Exchange
2 4 (17.39%) Exchange Server 2007
3 3 (13.04%) IIS
4 2 (8.70%) Exchange Server 2010
4 2 (8.70%) Exchange Server 2013
4 2 (8.70%) WebSphere
5 1 (4.35%) Exchange Server 2003
5 1 (4.35%) SharePoint 2013
5 1 (4.35%) Lync
5 1 (4.35%) SharePoint
5 1 (4.35%) Apache
5 1 (4.35%) Tomcat
Applications
1 10 (43.48%) MS Excel
2 7 (30.43%) MS Office
3 1 (4.35%) MS Visio
Cloud Services
1 1 (4.35%) Office 365
Communications & Networking
1 12 (52.17%) Cisco PIX
2 11 (47.83%) Firewall
3 9 (39.13%) LAN
3 9 (39.13%) WAN
4 8 (34.78%) BGP
4 8 (34.78%) OSPF
4 8 (34.78%) Cisco ASA
5 7 (30.43%) F5 BIG-IP LTM
5 7 (30.43%) F5 BIG-IP GTM
5 7 (30.43%) RIP
6 6 (26.09%) TCP/IP
7 5 (21.74%) Cisco IOS
8 4 (17.39%) SAN
8 4 (17.39%) NAS
9 3 (13.04%) DNS
9 3 (13.04%) DHCP
10 1 (4.35%) IPsec
10 1 (4.35%) Cisco IPT
10 1 (4.35%) VLAN
10 1 (4.35%) IP Telephony
Database & Business Intelligence
1 1 (4.35%) MySQL
General
1 2 (8.70%) Finance
1 2 (8.70%) Advertising
2 1 (4.35%) Legal
2 1 (4.35%) Retail
Libraries, Frameworks & Software Standards
1 4 (17.39%) CSS
2 2 (8.70%) LAMP
Miscellaneous
1 3 (13.04%) AS400
2 2 (8.70%) Clustering
Operating Systems
1 16 (69.57%) Windows
2 11 (47.83%) Linux
3 7 (30.43%) Windows 7
3 7 (30.43%) Windows XP
4 6 (26.09%) Windows Server 2008
5 4 (17.39%) Windows Server 2003
6 3 (13.04%) Windows Server 2012
7 2 (8.70%) Solaris
8 1 (4.35%) Red Hat Enterprise Linux
Processes & Methodologies
1 8 (34.78%) ITIL
2 7 (30.43%) Network Design
3 3 (13.04%) Problem Management
4 2 (8.70%) Change Management
4 2 (8.70%) Agile Software Development
4 2 (8.70%) Mentoring
5 1 (4.35%) Network Load Balancing
5 1 (4.35%) Supplier Management
5 1 (4.35%) Performance Tuning
5 1 (4.35%) Network Management
5 1 (4.35%) Configuration Management
Programming Languages
1 6 (26.09%) SQL
2 1 (4.35%) AWK
2 1 (4.35%) Bash Shell
Qualifications
1 11 (47.83%) Cisco Certification
2 8 (34.78%) CCNP
3 7 (30.43%) CCSE
3 7 (30.43%) JNCIS
4 5 (21.74%) MCSE
4 5 (21.74%) Microsoft Certification
5 4 (17.39%) CCNA
6 2 (8.70%) SAP Certification
6 2 (8.70%) MCP
6 2 (8.70%) VCP5
6 2 (8.70%) VMware Certified Professional (VCP)
7 1 (4.35%) ITIL Foundation Certificate
7 1 (4.35%) Security Cleared
Quality Assurance & Compliance
1 2 (8.70%) ISO 9001
1 2 (8.70%) ISO/IEC 27001
2 1 (4.35%) SLA
System Software
1 8 (34.78%) Active Directory
2 5 (21.74%) VMware Infrastructure
3 4 (17.39%) VMware ESX
4 1 (4.35%) XenServer
4 1 (4.35%) Hyper-V
Vendors
1 18 (78.26%) Microsoft
2 14 (60.87%) Cisco
3 12 (52.17%) VMware
4 8 (34.78%) CheckPoint
5 7 (30.43%) SonicWALL
5 7 (30.43%) Aruba
5 7 (30.43%) F5
5 7 (30.43%) Lumension
5 7 (30.43%) Blue Coat
5 7 (30.43%) Juniper
5 7 (30.43%) McAfee
5 7 (30.43%) Websense
6 3 (13.04%) Red Hat
7 2 (8.70%) NetApp
7 2 (8.70%) HP
7 2 (8.70%) SAP
7 2 (8.70%) IBM
8 1 (4.35%) Intel
8 1 (4.35%) Citrix
8 1 (4.35%) Avaya