The first table below looks at the demand for the 3rd Line Support role in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Wales region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Third Line Support
Rank 97 88 79
Rank change year-on-year
-9 -9
Permanent jobs requiring a 3rd Line Support 1 9 18
As % of all permanent IT jobs located in Wales 0.081% 0.72% 1.62%
As % of the Job Titles category 0.084% 0.75% 1.68%
Number of salaries quoted 1 9 18
Average salary £34,000 £33,000 £34,250
Average salary % change year-on-year
+3.03% -3.64%
UK excluding London average salary £34,000 £32,500 £34,500
% change year-on-year
+4.61% -5.79%
Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1184 1206 1074
As % of all permanent IT jobs located in Wales 96.42% 96.95% 96.93%
Number of salaries quoted 991 1084 928
Average salary £35,000 £35,000 £33,000
Average salary % change year-on-year
- +6.06%
90% offered a salary of more than £23,500 £25,500 £21,500
10% offered a salary of more than £52,500 £47,500 £46,000
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
3rd Line Support
UK

3rd Line Support
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the Wales region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in Wales

3rd Line Support
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the Wales region.

3rd Line Support Salary Trend in Wales

3rd Line Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the Wales region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
South Wales -4 1 £34,000 +3.03%
3rd Line Support
UK

3rd Line Support
Top 30 Related IT Skills in Wales

For the 6 months to 18 April 2014, IT jobs across the Wales region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 5 (71.43%) ITIL
1 5 (71.43%) Cisco Certification
2 4 (57.14%) Cisco
2 4 (57.14%) Windows
2 4 (57.14%) VoIP
2 4 (57.14%) SAN
3 3 (42.86%) Windows Server 2003
3 3 (42.86%) SC Cleared
3 3 (42.86%) Security Cleared
3 3 (42.86%) Windows Server 2012
3 3 (42.86%) MCSE
3 3 (42.86%) MS Exchange
3 3 (42.86%) VMware
3 3 (42.86%) Microsoft
3 3 (42.86%) Microsoft Certification
3 3 (42.86%) CCNA
4 2 (28.57%) Juniper
4 2 (28.57%) CCIE
4 2 (28.57%) IBM
4 2 (28.57%) Blue Coat
4 2 (28.57%) Exchange Server 2003
4 2 (28.57%) Disaster Recovery
4 2 (28.57%) Firewall
4 2 (28.57%) Wireless
4 2 (28.57%) Telecoms
4 2 (28.57%) Windows XP
4 2 (28.57%) SQL Server
4 2 (28.57%) MCSA
4 2 (28.57%) DHCP
4 2 (28.57%) FTP

3rd Line Support
Top Related IT Skills in Wales by Category

For the 6 months to 18 April 2014, IT jobs across the Wales region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (42.86%) MS Exchange
2 2 (28.57%) Exchange Server 2003
2 2 (28.57%) Exchange Server 2013
2 2 (28.57%) Lync
3 1 (14.29%) Exchange Server 2010
3 1 (14.29%) SharePoint 2013
3 1 (14.29%) SharePoint
Communications & Networking
1 4 (57.14%) VoIP
1 4 (57.14%) SAN
2 2 (28.57%) Firewall
2 2 (28.57%) Wireless
2 2 (28.57%) DHCP
2 2 (28.57%) FTP
2 2 (28.57%) SNMP
2 2 (28.57%) TCP/IP
2 2 (28.57%) VPN
2 2 (28.57%) DNS
2 2 (28.57%) iSCSI
2 2 (28.57%) Cisco Nexus
Database & Business Intelligence
1 2 (28.57%) SQL Server
General
1 2 (28.57%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (14.29%) CGI
Operating Systems
1 4 (57.14%) Windows
2 3 (42.86%) Windows Server 2003
2 3 (42.86%) Windows Server 2012
3 2 (28.57%) Windows XP
3 2 (28.57%) Windows 7
4 1 (14.29%) Windows Server 2008
Processes & Methodologies
1 5 (71.43%) ITIL
2 2 (28.57%) Disaster Recovery
Programming Languages
1 1 (14.29%) SQL
Qualifications
1 5 (71.43%) Cisco Certification
2 3 (42.86%) SC Cleared
2 3 (42.86%) Security Cleared
2 3 (42.86%) MCSE
2 3 (42.86%) Microsoft Certification
2 3 (42.86%) CCNA
3 2 (28.57%) CCIE
3 2 (28.57%) MCSA
4 1 (14.29%) CCNP
4 1 (14.29%) CCDP
System Software
1 1 (14.29%) Hyper-V
1 1 (14.29%) VMware Infrastructure
1 1 (14.29%) Active Directory
Systems Management
1 1 (14.29%) SCCM
Vendors
1 4 (57.14%) Cisco
2 3 (42.86%) VMware
2 3 (42.86%) Microsoft
3 2 (28.57%) Juniper
3 2 (28.57%) IBM
3 2 (28.57%) Blue Coat
3 2 (28.57%) ProCurve
3 2 (28.57%) HP
3 2 (28.57%) F5
3 2 (28.57%) Riverbed
3 2 (28.57%) Aruba
4 1 (14.29%) Fortinet