The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Third Line Support
Rank 84 98 88
Rank change year-on-year
+14 -10
Permanent jobs requiring a 3rd Line Support 18 1 9
As % of all permanent IT jobs located in Wales 1.30% 0.082% 0.71%
As % of the Job Titles category 1.36% 0.085% 0.73%
Number of salaries quoted 18 1 9
Average salary £36,000 £34,000 £33,000
Average salary % change year-on-year
+5.88% +3.03%
90% offered a salary of more than £33,450 £34,000 £29,800
10% offered a salary of more than £42,500 £34,000 £35,000
UK excluding London average salary £35,000 £34,000 £32,500
% change year-on-year
+2.94% +4.61%
3rd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1319 1176 1228
As % of all permanent IT jobs located in Wales 95.37% 96.71% 97.08%
Number of salaries quoted 1122 986 1104
Average salary £36,000 £35,000 £35,000
Average salary % change year-on-year
+2.85% -
90% offered a salary of more than £24,000 £23,500 £25,500
10% offered a salary of more than £52,500 £46,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

3rd Line Support
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the Wales region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in Wales

3rd Line Support
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the Wales region.

3rd Line Support Salary Trend in Wales

3rd Line Support
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the Wales region over the 3 months to 24 April 2015.

3rd Line Support Salary Histogram in Wales

3rd Line Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the Wales region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +9 17 £36,000 +5.88%
North Wales - 1 £27,500 -
3rd Line Support
UK

3rd Line Support
Top 30 Related IT Skills in Wales

For the 6 months to 24 April 2015, IT jobs across the Wales region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 32 (100.00%) Windows
2 30 (93.75%) Microsoft
2 30 (93.75%) VMware
3 28 (87.50%) Windows Server 2003
4 26 (81.25%) IBM
4 26 (81.25%) AS400
4 26 (81.25%) Finance
5 24 (75.00%) Linux
6 23 (71.88%) Windows Server 2012
7 22 (68.75%) WebSphere
8 21 (65.63%) OS/400
9 20 (62.50%) SQL Server
9 20 (62.50%) VMware Certified Professional (VCP)
9 20 (62.50%) VCP5
10 17 (53.13%) IBM HTTP Server
10 17 (53.13%) HTTP
11 13 (40.63%) VMware Infrastructure
12 12 (37.50%) Active Directory
13 8 (25.00%) Windows Server 2008
14 5 (15.63%) Advertising
14 5 (15.63%) DNS
14 5 (15.63%) DHCP
14 5 (15.63%) Mentoring
15 4 (12.50%) WAN
15 4 (12.50%) Cisco
15 4 (12.50%) LAN
15 4 (12.50%) Cisco Certification
16 3 (9.38%) Firewall
16 3 (9.38%) TCP/IP
16 3 (9.38%) CCNA

3rd Line Support
Top Related IT Skills in Wales by Category

For the 6 months to 24 April 2015, IT jobs across the Wales region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (68.75%) WebSphere
2 17 (53.13%) IBM HTTP Server
3 2 (6.25%) Exchange Server 2003
3 2 (6.25%) MS Exchange
3 2 (6.25%) Exchange Server 2010
3 2 (6.25%) Exchange Server 2013
4 1 (3.13%) IIS
Applications
1 3 (9.38%) MS Excel
2 2 (6.25%) MS Office
Cloud Services
1 2 (6.25%) Office 365
Communications & Networking
1 17 (53.13%) HTTP
2 5 (15.63%) DHCP
2 5 (15.63%) DNS
3 4 (12.50%) WAN
3 4 (12.50%) LAN
4 3 (9.38%) Firewall
4 3 (9.38%) TCP/IP
5 2 (6.25%) Cisco ASA
6 1 (3.13%) F5 BIG-IP LTM
6 1 (3.13%) F5 BIG-IP GTM
6 1 (3.13%) Cisco PIX
6 1 (3.13%) RIP
6 1 (3.13%) VoIP
6 1 (3.13%) SAN
6 1 (3.13%) OSPF
6 1 (3.13%) BGP
Database & Business Intelligence
1 20 (62.50%) SQL Server
General
1 26 (81.25%) Finance
2 5 (15.63%) Advertising
3 1 (3.13%) Legal
Miscellaneous
1 26 (81.25%) AS400
Operating Systems
1 32 (100.00%) Windows
2 28 (87.50%) Windows Server 2003
3 24 (75.00%) Linux
4 23 (71.88%) Windows Server 2012
5 21 (65.63%) OS/400
6 8 (25.00%) Windows Server 2008
7 3 (9.38%) Windows 7
8 2 (6.25%) Windows XP
9 1 (3.13%) Windows 2000 Server
Processes & Methodologies
1 5 (15.63%) Mentoring
2 1 (3.13%) Network Design
Qualifications
1 20 (62.50%) VMware Certified Professional (VCP)
1 20 (62.50%) VCP5
2 4 (12.50%) Cisco Certification
3 3 (9.38%) CCNA
4 2 (6.25%) CCNP
5 1 (3.13%) CCSE
5 1 (3.13%) JNCIS
5 1 (3.13%) Security Cleared
System Software
1 13 (40.63%) VMware Infrastructure
2 12 (37.50%) Active Directory
3 2 (6.25%) VMware ESX
3 2 (6.25%) Hyper-V
3 2 (6.25%) XenServer
4 1 (3.13%) vSphere
Vendors
1 30 (93.75%) Microsoft
1 30 (93.75%) VMware
2 26 (81.25%) IBM
3 4 (12.50%) Cisco
4 2 (6.25%) Blue Coat
4 2 (6.25%) Citrix
4 2 (6.25%) Juniper
4 2 (6.25%) CheckPoint
4 2 (6.25%) McAfee
5 1 (3.13%) Websense
5 1 (3.13%) SonicWALL
5 1 (3.13%) Aruba
5 1 (3.13%) F5
5 1 (3.13%) Lumension