The statistics below represent IT jobs advertised across the UK that had 3rd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 February 2017 with a comparison to same period over 2 years.

3 months to
24 Feb 2017
Same period 2016 Same period 2015
Third Line Support
UK
Rank 426 361 332
Rank change year-on-year
-65 -29
Permanent jobs requiring a 3rd Line Support 523 874 991
As % of all permanent IT jobs located in the UK 0.62% 0.86% 0.93%
As % of the Job Titles category 0.64% 0.89% 0.96%
Number of salaries quoted 480 772 848
Median salary £37,500 £37,500 £36,000
Median salary % change year-on-year
- +4.16%
90% offered a salary of more than £28,500 £28,500 £28,000
10% offered a salary of more than £50,000 £50,000 £47,500
UK excluding London median salary £35,000 £35,000 £35,000

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
81156 98559 103265
As % of all permanent IT jobs located in the UK 96.34% 96.44% 96.68%
Number of salaries quoted 67379 82685 85216
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

3rd Line Support
Jobs Demand Trend

The demand trend of job ads that featured 3rd Line Support in the job title.

3rd Line Support Jobs Demand Trend in the UK

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support within the UK.

3rd Line Support Salary Trend in the UK

3rd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support over the 3 months to 24 February 2017 within the UK.

3rd Line Support Salary Histogram in the UK

3rd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 24 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -65 490 £37,500 - 60
London +3 161 £40,000 +3.89% 17
South East -65 119 £40,000 +6.66% 5
West Midlands +10 45 £35,000 +7.69% 4
North West -16 41 £31,500 - 17
South West -45 41 £30,000 -7.69% 3
East of England -16 38 £40,000 +17.64% 9
Berkshire -2 30 £50,000 +38.88% 1
Yorkshire +28 29 £32,500 - 2
Hampshire -2 28 £40,000 +9.58% 1
Manchester -16 28 £32,000 -8.57% 8
City of London +29 25 £40,000 +1.26% 4
Reading +39 24 £50,000 +48.14%
Hertfordshire -11 24 £42,500 +21.42% 3
West Yorkshire +19 19 £35,000 +7.69% 2
Wiltshire +19 18 £27,500 -17.91% 1
East Sussex +13 17 £45,000 -10.00% 1
Brighton - 17 £45,000 - 1
Leeds +29 15 £35,250 -0.70% 2
Fareham +16 12 £40,000 +23.07% 1
Staffordshire +14 12 £35,000 +40.00% 1
Basingstoke +13 12 £42,500 +6.25%
Oxfordshire +13 11 £31,500 -24.09% 1
Kent +7 11 £30,000 -29.41%
Birmingham +7 11 £34,500 -1.42%
Watford - 11 £37,500 - 1
East Midlands +4 10 £35,000 +7.69% 2
Surrey -18 10 £35,000 -6.66%
Oxford +8 9 £31,500 -24.09% 1
Bristol -3 9 £30,500 -23.75% 1

3rd Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 24 February 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 3rd Line Support in the job title.

1 840 (70.89%) Windows
2 702 (59.24%) Active Directory
3 606 (51.14%) VMware
4 553 (46.67%) Microsoft
5 530 (44.73%) Windows Server
6 403 (34.01%) MS Exchange
7 371 (31.31%) Windows Server 2012
8 333 (28.10%) VMware Infrastructure
9 325 (27.43%) Cisco
9 325 (27.43%) ITIL
10 303 (25.57%) Firewall
11 301 (25.40%) Windows Server 2008
12 296 (24.98%) MS Excel
13 280 (23.63%) Office 365
14 265 (22.36%) Citrix
15 251 (21.18%) SQL
16 224 (18.90%) Hyper-V
17 221 (18.65%) SAN
18 220 (18.57%) SQL Server
19 202 (17.05%) DNS
20 194 (16.37%) Linux
21 187 (15.78%) WAN
22 179 (15.11%) LAN
22 179 (15.11%) Exchange Server 2010
23 178 (15.02%) Microsoft Certification
24 172 (14.51%) Cisco Certification
25 166 (14.01%) DHCP
26 158 (13.33%) TCP/IP
27 153 (12.91%) Exchange Server 2013
27 153 (12.91%) Finance

3rd Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 403 (34.01%) MS Exchange
2 179 (15.11%) Exchange Server 2010
3 153 (12.91%) Exchange Server 2013
4 107 (9.03%) IIS
5 84 (7.09%) Skype for Business
6 69 (5.82%) SharePoint
7 60 (5.06%) Exchange Server 2007
8 43 (3.63%) Exchange Server 2003
9 22 (1.86%) Apache
10 15 (1.27%) Blackberry Enterprise Server
11 13 (1.10%) Tomcat
11 13 (1.10%) WebSphere
12 10 (0.84%) SharePoint 2013
13 9 (0.76%) Confluence
14 8 (0.68%) IBM Notes
14 8 (0.68%) Site Server
15 6 (0.51%) CMS
16 4 (0.34%) JBoss
17 3 (0.25%) IBM Domino
17 3 (0.25%) JRun
Applications
1 296 (24.98%) MS Excel
2 143 (12.07%) MS Office
3 4 (0.34%) MS Visio
4 3 (0.25%) MS PowerPoint
5 2 (0.17%) Spreadsheet
Business Applications
1 6 (0.51%) SAP Oil and Gas
2 5 (0.42%) Line 50
2 5 (0.42%) Sage X3
3 2 (0.17%) Dynamics CRM
3 2 (0.17%) EQXanite
3 2 (0.17%) Visualfiles
4 1 (0.084%) Dynamics NAV
4 1 (0.084%) Oracle Applications
4 1 (0.084%) Siebel Analytics
Cloud Services
1 280 (23.63%) Office 365
2 137 (11.56%) Microsoft Azure
3 55 (4.64%) Amazon AWS
4 16 (1.35%) IaaS
5 15 (1.27%) Mimecast
6 14 (1.18%) SaaS
7 13 (1.10%) PaaS
8 8 (0.68%) OneDrive
9 7 (0.59%) Cloud Computing
10 5 (0.42%) Google Cloud Platform
10 5 (0.42%) Slack
11 4 (0.34%) G Suite
12 3 (0.25%) Virtual Private Cloud
12 3 (0.25%) Yammer
13 2 (0.17%) Adobe Creative Cloud
13 2 (0.17%) Azure Active Directory
Communications & Networking
1 303 (25.57%) Firewall
2 221 (18.65%) SAN
3 202 (17.05%) DNS
4 187 (15.78%) WAN
5 179 (15.11%) LAN
6 166 (14.01%) DHCP
7 158 (13.33%) TCP/IP
8 117 (9.87%) VLAN
9 100 (8.44%) VPN
10 87 (7.34%) VoIP
11 66 (5.57%) Internet
12 53 (4.47%) Wireless
13 48 (4.05%) Skype
14 41 (3.46%) Network Security
15 39 (3.29%) NAS
16 37 (3.12%) Cisco ASA
17 35 (2.95%) MPLS
18 34 (2.87%) Remote Desktop
19 30 (2.53%) OSPF
20 29 (2.45%) BGP
Database & Business Intelligence
1 220 (18.57%) SQL Server
2 37 (3.12%) SQL Server 2008
3 20 (1.69%) SQL Server 2012
4 17 (1.43%) SQL Server 2005
5 11 (0.93%) Amazon RDS
5 11 (0.93%) MySQL
6 9 (0.76%) Oracle Database
7 8 (0.68%) SQL Server 2014
8 7 (0.59%) Relational Database
9 5 (0.42%) Big Data
9 5 (0.42%) Power BI
10 4 (0.34%) Hadoop
10 4 (0.34%) MS Access
10 4 (0.34%) PostgreSQL
10 4 (0.34%) SQL Server Reporting Services
11 3 (0.25%) DB2
11 3 (0.25%) Oracle BI EE
11 3 (0.25%) Oracle Reports
11 3 (0.25%) Snowflake Schema
12 2 (0.17%) Azure SQL Database
Development Applications
1 16 (1.35%) JIRA
2 9 (0.76%) Git (software)
3 6 (0.51%) MSI
4 5 (0.42%) Subversion
5 4 (0.34%) Visual Studio
6 3 (0.25%) Oracle Forms
6 3 (0.25%) TortoiseSVN
7 2 (0.17%) Ant
7 2 (0.17%) Protractor
7 2 (0.17%) Team Foundation Server
8 1 (0.084%) Jenkins
8 1 (0.084%) Maven
General
1 153 (12.91%) Finance
2 59 (4.98%) Retail
2 59 (4.98%) Telecoms
3 45 (3.80%) Banking
4 29 (2.45%) Law
5 19 (1.60%) Manufacturing
6 16 (1.35%) Back Office
7 14 (1.18%) Legal
8 10 (0.84%) Advertising
8 10 (0.84%) Financial Institution
8 10 (0.84%) Investment Banking
9 9 (0.76%) Marketing
10 6 (0.51%) Electronics
10 6 (0.51%) Front Office
11 5 (0.42%) Games
12 4 (0.34%) Automotive
12 4 (0.34%) Multimedia
13 3 (0.25%) Billing
13 3 (0.25%) Publishing
14 2 (0.17%) French Language
Libraries, Frameworks & Software Standards
1 48 (4.05%) .NET
2 34 (2.87%) Web Services
3 16 (1.35%) Software Packaging
4 15 (1.27%) Middleware
5 14 (1.18%) XML
6 10 (0.84%) LAMP
7 9 (0.76%) HTML
8 7 (0.59%) Flash
9 6 (0.51%) .NET Framework
9 6 (0.51%) ASP.NET
10 5 (0.42%) SOAP
10 5 (0.42%) Unreal Engine
11 4 (0.34%) AngularJS
12 3 (0.25%) Angular 2
12 3 (0.25%) ASP.NET Web Forms
12 3 (0.25%) COM
12 3 (0.25%) RabbitMQ
12 3 (0.25%) WinForms
13 2 (0.17%) Hibernate
13 2 (0.17%) Spring MVC
Miscellaneous
1 81 (6.84%) Data Centre
2 57 (4.81%) Analytical Skills
3 49 (4.14%) Driving Licence
4 44 (3.71%) Clustering
5 39 (3.29%) Computer Science
6 35 (2.95%) Blackberry
7 28 (2.36%) Management Information System
8 23 (1.94%) EPoS
9 17 (1.43%) Fat Client
9 17 (1.43%) Thin Client
10 16 (1.35%) iPad
11 15 (1.27%) Enterprise Storage
12 13 (1.10%) Linux Command Line
13 12 (1.01%) iSeries
14 11 (0.93%) Enterprise Software
14 11 (0.93%) Replication
14 11 (0.93%) User Experience
15 9 (0.76%) HP StoreVirtual
15 9 (0.76%) iPhone
15 9 (0.76%) Public Cloud
Operating Systems
1 840 (70.89%) Windows
2 530 (44.73%) Windows Server
3 371 (31.31%) Windows Server 2012
4 301 (25.40%) Windows Server 2008
5 194 (16.37%) Linux
6 141 (11.90%) Windows Server 2003
7 139 (11.73%) Windows 7
8 58 (4.89%) Windows 8
9 53 (4.47%) Windows 10
10 45 (3.80%) Unix
11 34 (2.87%) Android
11 34 (2.87%) Apple iOS
12 24 (2.03%) Mac OS X
13 20 (1.69%) Windows XP
14 17 (1.43%) Red Hat Enterprise Linux
15 15 (1.27%) Mac OS
16 10 (0.84%) Solaris
17 9 (0.76%) Windows Vista
18 7 (0.59%) AIX
18 7 (0.59%) Ubuntu
Processes & Methodologies
1 325 (27.43%) ITIL
2 82 (6.92%) Service Management
3 55 (4.64%) Disaster Recovery
4 50 (4.22%) Service Delivery
5 47 (3.97%) Migration
6 45 (3.80%) Mentoring
7 41 (3.46%) Incident Management
8 40 (3.38%) Root Cause Analysis
9 37 (3.12%) Change Management
10 35 (2.95%) Project Management
11 32 (2.70%) ITIL V3
12 31 (2.62%) Mobile Device Management
12 31 (2.62%) Time Management
13 30 (2.53%) Patch Management
13 30 (2.53%) Presales
14 29 (2.45%) High Availability
15 28 (2.36%) Server Building
15 28 (2.36%) Server Virtualisation
16 27 (2.28%) Agile Software Development
16 27 (2.28%) E-Commerce
Programming Languages
1 251 (21.18%) SQL
2 122 (10.30%) PowerShell
3 35 (2.95%) C#
4 32 (2.70%) Shell Script
5 27 (2.28%) VB
6 26 (2.19%) Java
7 22 (1.86%) C
8 10 (0.84%) T-SQL
9 9 (0.76%) PHP
10 8 (0.68%) JavaScript
10 8 (0.68%) Perl
10 8 (0.68%) VBScript
11 7 (0.59%) Bash Shell
11 7 (0.59%) VBA
12 5 (0.42%) Python
12 5 (0.42%) VB.NET
12 5 (0.42%) VB6
13 4 (0.34%) RPG
14 3 (0.25%) Delphi
14 3 (0.25%) PL/SQL
Qualifications
1 178 (15.02%) Microsoft Certification
2 172 (14.51%) Cisco Certification
3 141 (11.90%) CCNA
4 138 (11.65%) MCSE
5 77 (6.50%) MCSA
6 69 (5.82%) Degree
7 60 (5.06%) CCNP
8 53 (4.47%) VMware Certified Professional (VCP)
9 48 (4.05%) MCP
10 39 (3.29%) Security Cleared
11 35 (2.95%) MCITP
12 33 (2.78%) ITIL Certification
13 19 (1.60%) CCIE
14 17 (1.43%) A+ Certification
15 16 (1.35%) Network+ Certification
16 15 (1.27%) SC Cleared
17 9 (0.76%) Citrix Certification
18 8 (0.68%) CCNP Voice
18 8 (0.68%) CCSA
18 8 (0.68%) JNCIA
Quality Assurance & Compliance
1 132 (11.14%) SLA
2 38 (3.21%) PCI DSS
3 15 (1.27%) ISO/IEC 27001
4 5 (0.42%) QA
4 5 (0.42%) Sarbanes-Oxley
5 3 (0.25%) ISO 9000
6 2 (0.17%) HL7
6 2 (0.17%) SSAE 16
7 1 (0.084%) DICOM
System Software
1 702 (59.24%) Active Directory
2 333 (28.10%) VMware Infrastructure
3 224 (18.90%) Hyper-V
4 107 (9.03%) XenApp
5 88 (7.43%) vSphere
6 70 (5.91%) XenDesktop
7 38 (3.21%) Terminal Services
7 38 (3.21%) VMware ESXi
8 26 (2.19%) Microsoft App-V
9 25 (2.11%) VMware ESX
10 21 (1.77%) Virtual Servers
11 18 (1.52%) VMware Workstation
12 17 (1.43%) VMware Server
13 14 (1.18%) XenServer
14 13 (1.10%) Microsoft Virtual Server
15 11 (0.93%) Virtual Machines
16 5 (0.42%) Virtual Desktop
17 4 (0.34%) OpenSIPS
18 3 (0.25%) Forefront TMG
18 3 (0.25%) Shibboleth
Systems Management
1 141 (11.90%) SCCM
2 61 (5.15%) Backup Exec
3 40 (3.38%) WSUS
4 21 (1.77%) Norton AntiVirus
4 21 (1.77%) SCOM
5 16 (1.35%) NetBackup
6 12 (1.01%) Opscode Chef
7 11 (0.93%) Puppet
8 10 (0.84%) McAfee ePO
9 9 (0.76%) ZENworks
10 8 (0.68%) Microsoft Clustering
11 7 (0.59%) Opsview
11 7 (0.59%) PaperCut
12 6 (0.51%) HP Data Protector
12 6 (0.51%) Nagios
12 6 (0.51%) SCOrch
13 5 (0.42%) Cisco CUCM
13 5 (0.42%) Cisco UCCX
13 5 (0.42%) FortiGate
13 5 (0.42%) Jamf Pro
Vendors
1 606 (51.14%) VMware
2 553 (46.67%) Microsoft
3 325 (27.43%) Cisco
4 265 (22.36%) Citrix
5 128 (10.80%) HP
6 81 (6.84%) NetApp
7 59 (4.98%) Veeam
8 55 (4.64%) Dell
9 54 (4.56%) Avaya
9 54 (4.56%) Symantec
10 39 (3.29%) Oracle
11 36 (3.04%) IBM
12 35 (2.95%) CheckPoint
13 33 (2.78%) EMC
13 33 (2.78%) Juniper
14 32 (2.70%) SonicWALL
15 26 (2.19%) Intel Security
15 26 (2.19%) Sophos
16 23 (1.94%) SolarWinds
17 21 (1.77%) Red Hat
Cheltenham, Gloucestershire
Randstad Technologies
Salary: £28000 - £33000 per annum + Bonus, Shares etc
Posted: 6 hours ago
Manchester, Lancashire
Oscar
Salary: £24000 - £26000 per annum
Posted: 8 hours ago
London
Etech Partners
Salary: Up to £45,000 per annum + Benefits
Posted: 7 hours ago
London
ComputerWorld Personnel Ltd
Salary: £30000 - £35000 per annum
Posted: Yesterday
Leeds, West Yorkshire
ARC IT Recruitment Ltd
Salary: £35k - £40k + Bonus + Benefits
Posted: 7 hours ago
Oxford, Oxfordshire
Searchability
Salary: £40000 - £50000 per annum
Posted: 7 hours ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £25000 - £35000 per annum
Posted: 15 hours ago
Newcastle Upon Tyne, Tyne and Wear
Verticality Ltd
Salary: £25000 - £30000 per annum, Benefits Full benefits
Posted: Yesterday
Watford, Hertfordshire
HAYS INFORMATION TECHNOLOGY
Salary: £45000.00 - £60000.00 per annum
Posted: 13 hours ago
London
Information Technology Services
Salary: £40k - 45k per year + fantastic training opportunities
Posted: Yesterday
Cheshire
Ashdown IT
Salary: £30000 per annum
Posted: 2 days ago
City, London
I4 Recruitment
Salary: £30k - 40k per year + package
Posted: 2 days ago
Luton, Bedfordshire
I4 Recruitment
Salary: £30k - 40k per year + package
Posted: 2 days ago
Liverpool, Merseyside
Search Consultancy
Posted: 4 days ago
Warrington, Cheshire
Mortimer Spinks
Posted: 2 days ago
Greater Manchester
ARC IT Recruitment Ltd
Salary: to £42k
Posted: Yesterday
South West London
EXCELerate
Salary: Up to £38,000 per annum Health and Pension
Posted: 2 days ago
Stoke-On-Trent, Staffordshire
Search Consultancy
Posted: 4 days ago
Warrington, Cheshire
Search Consultancy
Posted: 4 days ago
Stockport, Cheshire
Search Consultancy
Posted: 4 days ago
Chester, Cheshire
Search Consultancy
Salary: £30000 - £40000 per annum
Posted: 4 days ago
Cambridgeshire
Greywood Associates Limited
Salary: £30000 - £38000 per annum + Benefits
Posted: 3 days ago
Cambridge, Cambridgeshire
Senitor Associates
Salary: £40000 per annum
Posted: 3 days ago
Hereford, Herefordshire
4it Recruitment Ltd
Salary: From £40,000 to £50,000 per annum plus additional benefits
Posted: 10 hours ago
Cambridgeshire
Senitor Associates
Salary: £40000 per annum
Posted: 3 days ago
Wirral, Merseyside
Senitor Associates
Salary: £30000 per annum
Posted: 2 days ago
City, London
Itecco
Salary: £60000 per annum + Overtime + On-call
Posted: 4 days ago
London
Tria Recruitment
Salary: £350 - £400 per day
Posted: 3 days ago
East London
Millshill Recruitment Ltd
Salary: £50000 per annum + bens
Posted: 3 days ago
Hereford, Herefordshire
Redrock Consulting Ltd
Salary: £23000 - £35000 per annum + Good Benefits
Posted: 3 days ago