The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
Third Line Support
Rank 400 356 376
Rank change year-on-year
-44 +20
Permanent jobs requiring a 3rd Line Support 702 875 722
As % of all permanent IT jobs located in the UK 0.64% 0.75% 0.67%
As % of the Job Titles category 0.68% 0.80% 0.71%
Number of salaries quoted 622 754 618
Average salary £37,500 £36,500 £35,000
Average salary % change year-on-year
+2.73% +4.28%
90% offered a salary of more than £27,500 £28,500 £28,000
10% offered a salary of more than £50,000 £50,000 £45,000
UK excluding London average salary £35,000 £34,000 £32,500
% change year-on-year
+2.94% +4.61%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
102980 110053 102274
As % of all permanent IT jobs located in the UK 94.31% 94.49% 94.32%
Number of salaries quoted 85256 89729 84642
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the UK

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support within the UK.

3rd Line Support Salary Trend in the UK

3rd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support over the 3 months to 4 August 2015 within the UK.

3rd Line Support Salary Histogram in the UK

3rd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 4 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -47 649 £37,500 +2.73% 64
London -58 222 £40,000 - 22
South East -24 171 £38,500 +10.00% 9
Surrey -1 64 £40,000 +19.40% 1
East of England -18 56 £35,250 +0.71% 5
South West +6 53 £31,000 +2.47% 4
North West +2 50 £31,000 -10.14% 11
West Midlands -8 43 £28,500 -12.30% 5
City of London +17 39 £40,000 -5.88% 4
Berkshire -6 36 £37,500 +2.73%
Yorkshire -34 33 £33,500 +11.66% 2
Manchester +1 27 £30,750 -12.14% 4
Reading +10 24 £34,250 -25.94%
West Yorkshire -30 23 £34,250 +14.16% 2
Hampshire -9 22 £45,000 +28.57% 1
Hertfordshire -9 22 £35,750 +4.60% 1
East Midlands +12 20 £40,000 +14.28% 4
Wales +6 20 £31,250 -14.38%
South Wales +2 20 £31,250 -14.38%
Leeds -15 19 £34,250 +14.16% 1
Devon +14 18 £29,500 +7.27% 2
Essex 0 18 £35,500 -29.00% 2
Birmingham -9 18 £30,500 -6.15%
Woking +19 14 £33,000 -1.49%
Kent +3 14 £38,500 +2.66% 3
Buckinghamshire -6 14 £32,500 +1.56% 2
Cheshire +3 13 £40,000 +16.78% 4
Gloucestershire +1 13 £31,500 -8.02%
Exeter -5 13 £30,000 +9.09% 1
Cambridgeshire +7 11 £38,750 +2.64% 2

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 4 August 2015, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 1206 (78.16%) Windows
2 864 (55.99%) VMware
3 816 (52.88%) Active Directory
4 712 (46.14%) Microsoft
5 580 (37.59%) MS Exchange
6 540 (35.00%) Windows Server 2008
7 514 (33.31%) VMware Infrastructure
8 453 (29.36%) Windows Server 2012
9 440 (28.52%) Citrix
10 367 (23.78%) Cisco
11 352 (22.81%) Firewall
12 340 (22.03%) MS Excel
13 306 (19.83%) Exchange Server 2010
14 303 (19.64%) Hyper-V
15 297 (19.25%) DNS
16 293 (18.99%) SAN
17 280 (18.15%) Microsoft Certification
18 278 (18.02%) SQL Server
18 278 (18.02%) Windows Server 2003
19 266 (17.24%) ITIL
20 263 (17.04%) SQL
21 232 (15.04%) Linux
22 221 (14.32%) DHCP
23 220 (14.26%) MS Office
24 205 (13.29%) MCSE
24 205 (13.29%) TCP/IP
25 195 (12.64%) WAN
26 194 (12.57%) LAN
27 179 (11.60%) Exchange Server 2013
28 174 (11.28%) Windows 7

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 4 August 2015, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 580 (37.59%) MS Exchange
2 306 (19.83%) Exchange Server 2010
3 179 (11.60%) Exchange Server 2013
4 149 (9.66%) SharePoint
5 146 (9.46%) Exchange Server 2007
6 124 (8.04%) IIS
7 81 (5.25%) Lync
8 60 (3.89%) Blackberry Enterprise Server
9 52 (3.37%) Exchange Server 2003
10 22 (1.43%) Apache
11 19 (1.23%) SharePoint 2010
12 16 (1.04%) SharePoint 2013
13 13 (0.84%) Exchange Server 2000
14 12 (0.78%) WebSphere
14 12 (0.78%) Lotus Domino
15 10 (0.65%) IBM Notes
16 8 (0.52%) JBoss
17 7 (0.45%) IBM HTTP Server
18 6 (0.39%) BizTalk Server
18 6 (0.39%) WebLogic
Applications
1 340 (22.03%) MS Excel
2 220 (14.26%) MS Office
3 27 (1.75%) MS PowerPoint
4 2 (0.13%) Adobe Creative Suite
4 2 (0.13%) MS Visio
5 1 (0.065%) InDesign
5 1 (0.065%) MS Project
Business Applications
1 11 (0.71%) SAP Oil and Gas
2 6 (0.39%) Dynamics CRM
3 4 (0.26%) Magento
3 4 (0.26%) Fredhopper
4 3 (0.19%) Agresso
5 2 (0.13%) RMDS
6 1 (0.065%) Oracle Applications
6 1 (0.065%) Summit
6 1 (0.065%) Line 500
Cloud Services
1 113 (7.32%) Office 365
2 19 (1.23%) Microsoft Azure
2 19 (1.23%) SaaS
3 17 (1.10%) Amazon AWS
4 11 (0.71%) Mimecast
5 10 (0.65%) IaaS
6 8 (0.52%) Cloud Computing
7 5 (0.32%) Amazon EC2
8 2 (0.13%) Google Cloud Platform
8 2 (0.13%) Virtual Private Cloud
8 2 (0.13%) Dropbox
8 2 (0.13%) PaaS
9 1 (0.065%) Google Apps
Communications & Networking
1 352 (22.81%) Firewall
2 297 (19.25%) DNS
3 293 (18.99%) SAN
4 221 (14.32%) DHCP
5 205 (13.29%) TCP/IP
6 195 (12.64%) WAN
7 194 (12.57%) LAN
8 148 (9.59%) VPN
9 72 (4.67%) NAS
10 63 (4.08%) VLAN
10 63 (4.08%) VoIP
11 45 (2.92%) Wireless
12 41 (2.66%) Internet
13 37 (2.40%) MPLS
14 36 (2.33%) Fibre Channel
15 31 (2.01%) iSCSI
16 27 (1.75%) Cisco ASA
16 27 (1.75%) Wi-Fi
17 20 (1.30%) Network Security
17 20 (1.30%) NetScaler
Database & Business Intelligence
1 278 (18.02%) SQL Server
2 59 (3.82%) SQL Server 2008
3 33 (2.14%) SQL Server 2005
4 24 (1.56%) SQL Server 2012
5 16 (1.04%) Oracle Database
5 16 (1.04%) MySQL
6 15 (0.97%) SQL Server Reporting Services
7 12 (0.78%) SQL Server Integration Services
8 6 (0.39%) SQL Server 2000
9 4 (0.26%) SQL Server Analysis Services
9 4 (0.26%) Oracle Database 10g
9 4 (0.26%) Crystal Reports
10 3 (0.19%) OLAP
10 3 (0.19%) Big Data
11 2 (0.13%) Relational Database
11 2 (0.13%) Oracle Reports
11 2 (0.13%) Microsoft Analysis Services
11 2 (0.13%) EDRMS
12 1 (0.065%) PostgreSQL
12 1 (0.065%) Sybase ASE
Development Applications
1 8 (0.52%) MSI
2 5 (0.32%) AdminStudio
3 3 (0.19%) Team Foundation Server
3 3 (0.19%) JIRA
4 2 (0.13%) InstallShield
4 2 (0.13%) Visual Studio
4 2 (0.13%) Git (software)
4 2 (0.13%) SQL Server Management Studio (SSMS)
5 1 (0.065%) NUnit
5 1 (0.065%) CruiseControl
5 1 (0.065%) WinDbg
5 1 (0.065%) MSBuild
5 1 (0.065%) Jasmine
5 1 (0.065%) Oracle Forms
5 1 (0.065%) Oracle APEX
5 1 (0.065%) FitNesse
5 1 (0.065%) TeamCity
General
1 166 (10.76%) Finance
2 85 (5.51%) Law
3 54 (3.50%) Telecoms
4 42 (2.72%) Banking
5 37 (2.40%) Back Office
6 31 (2.01%) Legal
7 27 (1.75%) Marketing
8 21 (1.36%) Retail
9 20 (1.30%) Manufacturing
10 16 (1.04%) Advertising
11 15 (0.97%) Electronics
12 14 (0.91%) Front Office
13 6 (0.39%) Pharmaceutical
14 4 (0.26%) Games
14 4 (0.26%) Investment Banking
14 4 (0.26%) French Language
15 3 (0.19%) German Language
15 3 (0.19%) Spanish Language
15 3 (0.19%) Automotive
16 2 (0.13%) Publishing
Libraries, Frameworks & Software Standards
1 41 (2.66%) .NET
2 24 (1.56%) Web Services
3 19 (1.23%) XML
4 16 (1.04%) HTML
5 14 (0.91%) ASP.NET
6 13 (0.84%) CSS
7 12 (0.78%) .NET Framework
7 12 (0.78%) WPF
8 10 (0.65%) Entity Framework
9 7 (0.45%) Application Packaging
9 7 (0.45%) Ruby on Rails
10 6 (0.39%) COM
11 5 (0.32%) Middleware
12 3 (0.19%) WCF
13 2 (0.13%) AngularJS
13 2 (0.13%) jQuery
13 2 (0.13%) V-Ray
13 2 (0.13%) VXML
13 2 (0.13%) WAP
14 1 (0.065%) Software Packaging
Miscellaneous
1 131 (8.49%) Data Centre
2 97 (6.29%) Blackberry
3 72 (4.67%) Analytical Skills
4 53 (3.43%) Clustering
5 51 (3.31%) Replication
6 30 (1.94%) Fat Client
6 30 (1.94%) Thin Client
7 27 (1.75%) Management Information System
8 20 (1.30%) AS400
9 19 (1.23%) PDA
10 17 (1.10%) Enterprise Storage
11 13 (0.84%) Client/Server
12 12 (0.78%) CMDB
12 12 (0.78%) EMC VNX
13 11 (0.71%) DTV
14 10 (0.65%) IVR
14 10 (0.65%) Social Media
15 8 (0.52%) User Experience
15 8 (0.52%) Social Network
16 7 (0.45%) Mathematics
Operating Systems
1 1206 (78.16%) Windows
2 540 (35.00%) Windows Server 2008
3 453 (29.36%) Windows Server 2012
4 278 (18.02%) Windows Server 2003
5 232 (15.04%) Linux
6 174 (11.28%) Windows 7
7 131 (8.49%) Windows 8
8 115 (7.45%) Windows XP
9 58 (3.76%) Mac OS X
10 46 (2.98%) UNIX
11 44 (2.85%) Red Hat Enterprise Linux
12 30 (1.94%) Windows 2000 Server
13 20 (1.30%) CentOS
14 16 (1.04%) OS/400
14 16 (1.04%) Mac OS
15 14 (0.91%) Ubuntu
16 12 (0.78%) Solaris
17 10 (0.65%) Windows Vista
18 9 (0.58%) Windows 2000
19 6 (0.39%) Debian
Processes & Methodologies
1 266 (17.24%) ITIL
2 81 (5.25%) Disaster Recovery
3 77 (4.99%) Service Delivery
4 64 (4.15%) Mentoring
5 62 (4.02%) Problem Management
6 54 (3.50%) Migration
7 53 (3.43%) Network Management
8 52 (3.37%) Project Management
9 45 (2.92%) Incident Management
10 38 (2.46%) Root Cause Analysis
11 35 (2.27%) Change Management
12 31 (2.01%) Business Continuity
12 31 (2.01%) Configuration Management
12 31 (2.01%) Load Balancing
13 29 (1.88%) Capacity Management
13 29 (1.88%) Server Building
14 28 (1.81%) Service Management
15 27 (1.75%) Time Management
16 25 (1.62%) CRM
16 25 (1.62%) Performance Monitoring
Programming Languages
1 263 (17.04%) SQL
2 87 (5.64%) PowerShell
3 27 (1.75%) C#
4 22 (1.43%) T-SQL
5 18 (1.17%) JavaScript
6 17 (1.10%) Perl
6 17 (1.10%) C
6 17 (1.10%) Java
6 17 (1.10%) Shell Script
7 16 (1.04%) VBScript
8 13 (0.84%) VB
9 12 (0.78%) Python
10 11 (0.71%) Bash Shell
10 11 (0.71%) Korn
11 9 (0.58%) Ruby
11 9 (0.58%) PHP
12 8 (0.52%) PL/SQL
13 5 (0.32%) C++
13 5 (0.32%) VB.NET
14 4 (0.26%) VBA
Qualifications
1 280 (18.15%) Microsoft Certification
2 205 (13.29%) MCSE
3 170 (11.02%) Cisco Certification
4 148 (9.59%) CCNA
5 103 (6.68%) MCSA
5 103 (6.68%) MCITP
6 97 (6.29%) MCP
7 88 (5.70%) VMware Certified Professional (VCP)
8 71 (4.60%) Security Cleared
9 58 (3.76%) Degree
10 52 (3.37%) CCNP
11 49 (3.18%) Citrix Certification
12 47 (3.05%) SC Cleared
13 38 (2.46%) CCA
14 32 (2.07%) ITIL Certification
15 31 (2.01%) MCTS
16 24 (1.56%) DV Cleared
17 21 (1.36%) VCP5
18 15 (0.97%) CCIE
19 12 (0.78%) CCEE
Quality Assurance & Compliance
1 139 (9.01%) SLA
2 21 (1.36%) ISO/IEC 27001
3 10 (0.65%) PCI DSS
4 7 (0.45%) QA
5 3 (0.19%) ISO 9000
6 1 (0.065%) EMIR
6 1 (0.065%) Dodd-Frank
6 1 (0.065%) COBIT
6 1 (0.065%) Sarbanes-Oxley
System Software
1 816 (52.88%) Active Directory
2 514 (33.31%) VMware Infrastructure
3 303 (19.64%) Hyper-V
4 139 (9.01%) XenApp
5 127 (8.23%) vSphere
6 84 (5.44%) XenDesktop
7 57 (3.69%) Terminal Services
8 50 (3.24%) VMware ESX
9 41 (2.66%) XenServer
10 36 (2.33%) VMware ESXi
11 35 (2.27%) Microsoft App-V
12 29 (1.88%) vCloud
13 21 (1.36%) ISA Server
14 20 (1.30%) Citrix Presentation Server
15 13 (0.84%) VMware Server
16 8 (0.52%) BitLocker
17 7 (0.45%) Terminal Server
17 7 (0.45%) Xen
18 5 (0.32%) Forefront TMG
19 4 (0.26%) VMware Workstation
Systems Management
1 169 (10.95%) SCCM
2 77 (4.99%) SCOM
3 45 (2.92%) Backup Exec
4 24 (1.56%) WSUS
5 15 (0.97%) Norton AntiVirus
6 14 (0.91%) EMC NetWorker
7 10 (0.65%) SCVMM
8 9 (0.58%) NetBackup
9 7 (0.45%) Veritas Storage Foundation
9 7 (0.45%) Nagios
9 7 (0.45%) XenMobile
10 6 (0.39%) Opscode Chef
10 6 (0.39%) EdgeSight
11 5 (0.32%) SCDPM
11 5 (0.32%) McAfee ePO
11 5 (0.32%) FortiGate
12 4 (0.26%) ARCserve
12 4 (0.26%) SCOrch
13 3 (0.19%) SCSM
13 3 (0.19%) AirWatch
Vendors
1 864 (55.99%) VMware
2 712 (46.14%) Microsoft
3 440 (28.52%) Citrix
4 367 (23.78%) Cisco
5 161 (10.43%) HP
6 86 (5.57%) NetApp
7 61 (3.95%) Veeam
8 60 (3.89%) Apple
9 57 (3.69%) Juniper
10 56 (3.63%) Oracle
11 51 (3.31%) Dell
12 44 (2.85%) CheckPoint
12 44 (2.85%) 3PAR
13 41 (2.66%) EMC
13 41 (2.66%) Symantec
14 38 (2.46%) IBM
15 37 (2.40%) AppSense
15 37 (2.40%) SolarWinds
16 36 (2.33%) Avaya
17 34 (2.20%) Red Hat
Guildford, Surrey
set2recruit
Salary: Up to £60,000 per annum + bonus + car allowance + benefits
Posted: 4 hours ago
Oldham, Lancashire
Connectus
Salary: £25000 - £35000 per annum + benefits
Posted: 5 hours ago
Leicestershire
Greywood Associates Limited
Salary: £30000 - £35000 per annum + Benefits
Posted: 5 hours ago
Crewe, Cheshire
FT Select
Salary: From £40,000 to £45,000 per annum plus benefits
Posted: 5 hours ago
London
CV Screen Ltd
Salary: £35k - 38k per month + benefits
Posted: 6 hours ago
Crewe, Cheshire
Technology Sourcing Limited
Salary: From £25,000 to £36,000 per annum
Posted: 6 hours ago
West London
Cyber Team
Salary: From £35,000 to £40,000 per annum
Posted: 8 hours ago
Cheshire
Computer Futures
Salary: £35000 - £40000 per annum + competitive
Posted: 9 hours ago
Nottingham, Nottinghamshire
Senitor Associates
Salary: £28000 - £35000 per annum + Car Allowance
Posted: 9 hours ago
Warwickshire
Consult Solutions
Salary: £35000 - £40000 per annum + Benefits
Posted: 9 hours ago
East London
Millshill Recruitment Ltd
Salary: Up to £45,000 per annum
Posted: 12 hours ago
West Yorkshire
Harvey Nash plc
Salary: £35000 - £42000 per annum
Posted: 13 hours ago
Nottingham, Nottinghamshire
Sanderson
Salary: £35000.00 - £38000.00 per annum + Excellent Benefits
Posted: Yesterday
Bristol, Avon
Redrock Consulting Ltd
Salary: £30000 - £35000 per annum + Excellent Benefits
Posted: Yesterday
East London
Millshill Recruitment Ltd
Salary: From £40,000 to £45,000 per annum + Bens
Posted: Yesterday
Worcester Park, Surrey
Millshill Recruitment Ltd
Salary: From £28,000 to £34,000 per annum
Posted: Yesterday
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £50,000 per annum
Posted: Yesterday
Liverpool, Merseyside
HAYS INFORMATION TECHNOLOGY
Salary: £35000.00 - £40000.00 per annum
Posted: Yesterday
Staffordshire
Informatiq Consulting
Salary: £28000 - £32000 per annum + Pension, healthcare, bonus
Posted: Yesterday
Sevenoaks, Kent
Randstad Technologies
Salary: £40000.00 per annum
Posted: Yesterday