The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 27 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Apr 2015
Same period 2014 Same period 2013
Third Line Support
Rank 351 396 385
Rank change year-on-year
+45 -11
Permanent jobs requiring a 3rd Line Support 859 776 705
As % of all permanent IT jobs located in the UK 0.77% 0.65% 0.64%
As % of the Job Titles category 0.82% 0.69% 0.67%
Number of salaries quoted 739 700 603
Average salary £37,000 £35,000 £34,000
Average salary % change year-on-year
+5.71% +2.94%
90% offered a salary of more than £28,300 £28,000 £27,250
10% offered a salary of more than £50,000 £47,000 £45,300
UK excluding London average salary £35,000 £34,000 £32,500
% change year-on-year
+2.94% +4.61%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104967 112334 104688
As % of all permanent IT jobs located in the UK 94.64% 94.60% 94.75%
Number of salaries quoted 85785 91103 87039
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

3rd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the UK

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support within the UK.

3rd Line Support Salary Trend in the UK

3rd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support over the 3 months to 27 April 2015 within the UK.

3rd Line Support Salary Histogram in the UK

3rd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 27 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +35 810 £37,000 +5.71% 68
London +38 282 £40,000 - 18
South East +11 206 £37,500 +7.14% 15
East of England +8 85 £37,500 +7.14% 6
Surrey +29 72 £34,500 -8.00% 5
Berkshire +26 69 £37,500 +2.73% 3
South West 0 59 £33,250 +9.01% 9
West Midlands +1 54 £35,000 +16.66% 7
North West -1 53 £31,125 -4.96% 8
City of London +21 47 £36,250 -16.66% 2
Yorkshire +37 41 £35,000 +1.44% 4
West Yorkshire +20 34 £35,000 +12.00% 2
Woking +38 30 £32,500 -1.51% 1
East Midlands +22 30 £35,000 +16.66% 1
Leeds +25 29 £35,000 - 2
Hampshire -27 28 £45,000 +50.00% 2
Cambridgeshire +28 27 £45,000 +42.85% 1
Reading +19 26 £32,500 -27.77% 1
Hertfordshire -15 26 £36,250 +3.57% 3
Cheshire +13 24 £32,500 -13.33% 4
Manchester -5 24 £31,500 -3.07% 4
Gloucestershire +1 20 £37,500 -6.25% 2
Birmingham -1 20 £34,250 +14.16% 2
Bracknell +17 18 £50,000 +33.33% 1
Wales +10 18 £36,000 +5.88%
South Wales +6 17 £36,000 +5.88%
Cambridge +20 15 £45,000 +60.71%
Guildford +14 15 £45,000 +47.54% 2
Buckinghamshire +10 15 £45,000 +18.42% 1
Oxfordshire +11 14 £32,500 -12.16% 1

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 27 April 2015, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 1346 (77.80%) Windows
2 1031 (59.60%) VMware
3 898 (51.91%) Active Directory
4 887 (51.27%) Microsoft
5 701 (40.52%) MS Exchange
6 623 (36.01%) Windows Server 2008
7 583 (33.70%) VMware Infrastructure
8 506 (29.25%) Citrix
9 469 (27.11%) Windows Server 2012
10 447 (25.84%) Cisco
11 418 (24.16%) MS Excel
12 408 (23.58%) SAN
13 397 (22.95%) Firewall
14 390 (22.54%) Microsoft Certification
15 386 (22.31%) Windows Server 2003
16 384 (22.20%) SQL Server
17 343 (19.83%) Hyper-V
18 336 (19.42%) Exchange Server 2010
18 336 (19.42%) ITIL
19 331 (19.13%) SQL
20 330 (19.08%) DNS
21 303 (17.51%) MCSE
22 268 (15.49%) Linux
23 259 (14.97%) TCP/IP
24 253 (14.62%) MS Office
25 237 (13.70%) DHCP
26 219 (12.66%) SharePoint
26 219 (12.66%) HP
27 207 (11.97%) Cisco Certification
28 199 (11.50%) LAN

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 27 April 2015, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 701 (40.52%) MS Exchange
2 336 (19.42%) Exchange Server 2010
3 219 (12.66%) SharePoint
4 197 (11.39%) Exchange Server 2013
5 163 (9.42%) Exchange Server 2007
6 158 (9.13%) IIS
7 145 (8.38%) Lync
8 134 (7.75%) Exchange Server 2003
9 65 (3.76%) Blackberry Enterprise Server
10 38 (2.20%) WebSphere
11 29 (1.68%) IBM HTTP Server
12 26 (1.50%) SharePoint 2010
13 23 (1.33%) Tomcat
14 20 (1.16%) Apache
15 17 (0.98%) SharePoint 2013
16 16 (0.92%) WebSphere Application Server
17 15 (0.87%) SharePoint Server
18 12 (0.69%) MQSeries
19 10 (0.58%) Lotus Domino
19 10 (0.58%) BizTalk Server
Applications
1 418 (24.16%) MS Excel
2 253 (14.62%) MS Office
3 31 (1.79%) MS PowerPoint
4 7 (0.40%) Spreadsheet
4 7 (0.40%) MS Visio
5 2 (0.12%) Acrobat
5 2 (0.12%) AutoCAD
5 2 (0.12%) MS Project
6 1 (0.058%) Photoshop
6 1 (0.058%) Adobe Creative Suite
6 1 (0.058%) SOLIDWORKS
Business Applications
1 12 (0.69%) Dynamics CRM
2 10 (0.58%) Dynamics NAV
3 5 (0.29%) Dynamics AX
4 4 (0.23%) SAP Oil and Gas
4 4 (0.23%) Retail-J
4 4 (0.23%) Magento
4 4 (0.23%) Fredhopper
4 4 (0.23%) Oracle Cash Management
5 2 (0.12%) PeopleSoft HRMS
6 1 (0.058%) Primavera
6 1 (0.058%) Oracle Applications
6 1 (0.058%) RMDS
6 1 (0.058%) Dynamics GP
Cloud Services
1 112 (6.47%) Office 365
2 19 (1.10%) SaaS
3 13 (0.75%) Microsoft Azure
3 13 (0.75%) Amazon AWS
4 5 (0.29%) Amazon EC2
4 5 (0.29%) Mimecast
5 3 (0.17%) PaaS
5 3 (0.17%) IaaS
6 2 (0.12%) Virtual Private Cloud
6 2 (0.12%) Dropbox
6 2 (0.12%) Google Apps
7 1 (0.058%) Cloud Computing
Communications & Networking
1 408 (23.58%) SAN
2 397 (22.95%) Firewall
3 330 (19.08%) DNS
4 259 (14.97%) TCP/IP
5 237 (13.70%) DHCP
6 199 (11.50%) LAN
7 194 (11.21%) WAN
8 166 (9.60%) VPN
9 99 (5.72%) NAS
10 92 (5.32%) VoIP
11 84 (4.86%) Wireless
12 72 (4.16%) VLAN
13 65 (3.76%) Cisco ASA
14 58 (3.35%) Fibre Channel
15 55 (3.18%) Internet
16 53 (3.06%) iSCSI
17 36 (2.08%) SSL
18 33 (1.91%) HTTP
18 33 (1.91%) NetScaler
19 31 (1.79%) Network Security
Database & Business Intelligence
1 384 (22.20%) SQL Server
2 76 (4.39%) SQL Server 2008
3 48 (2.77%) SQL Server 2005
4 23 (1.33%) Oracle Reports
5 20 (1.16%) SQL Server 2000
5 20 (1.16%) Oracle Database
6 17 (0.98%) MySQL
7 16 (0.92%) SQL Server 2012
8 12 (0.69%) DB2
9 10 (0.58%) MS Access
10 9 (0.52%) Crystal Reports
10 9 (0.52%) Oracle Database 10g
11 7 (0.40%) SQL Server Reporting Services
12 5 (0.29%) IDOL
12 5 (0.29%) EDRMS
12 5 (0.29%) Relational Database
13 4 (0.23%) SQL Server Integration Services
14 1 (0.058%) SQL Server Analysis Services
14 1 (0.058%) MariaDB
14 1 (0.058%) PostgreSQL
Development Applications
1 7 (0.40%) Visual Studio
2 6 (0.35%) Team Foundation Server
2 6 (0.35%) MSI
3 3 (0.17%) InstallShield
3 3 (0.17%) AdminStudio
3 3 (0.17%) JIRA
3 3 (0.17%) WinDbg
4 1 (0.058%) Oracle Forms
4 1 (0.058%) Oracle APEX
4 1 (0.058%) Git (software)
General
1 175 (10.12%) Finance
2 67 (3.87%) Law
3 64 (3.70%) Telecoms
4 55 (3.18%) Banking
5 54 (3.12%) Retail
6 39 (2.25%) Back Office
7 32 (1.85%) Legal
8 24 (1.39%) Advertising
9 14 (0.81%) Marketing
10 12 (0.69%) Manufacturing
11 7 (0.40%) French Language
11 7 (0.40%) Games
12 6 (0.35%) Investment Banking
13 5 (0.29%) German Language
14 4 (0.23%) Electronics
15 3 (0.17%) Financial Institution
15 3 (0.17%) Front Office
15 3 (0.17%) Automotive
15 3 (0.17%) Spanish Language
16 1 (0.058%) Publishing
Libraries, Frameworks & Software Standards
1 57 (3.29%) .NET
2 36 (2.08%) Web Services
3 26 (1.50%) XML
4 24 (1.39%) ASP.NET
5 19 (1.10%) HTML
6 16 (0.92%) Application Packaging
6 16 (0.92%) CSS
7 15 (0.87%) Middleware
8 12 (0.69%) JDBC
8 12 (0.69%) J2EE
9 9 (0.52%) COM
9 9 (0.52%) Ajax
10 4 (0.23%) WPF
11 3 (0.17%) Entity Framework
11 3 (0.17%) .NET Framework
12 2 (0.12%) Software Packaging
12 2 (0.12%) WCF
12 2 (0.12%) WSE
12 2 (0.12%) jQuery
12 2 (0.12%) VXML
Miscellaneous
1 123 (7.11%) Analytical Skills
2 120 (6.94%) Blackberry
3 61 (3.53%) Clustering
4 47 (2.72%) Replication
5 29 (1.68%) Thin Client
5 29 (1.68%) Fat Client
6 26 (1.50%) AS400
7 25 (1.45%) Computer Science
8 21 (1.21%) PDA
8 21 (1.21%) Enterprise Storage
9 20 (1.16%) Client/Server
9 20 (1.16%) Management Information System
10 15 (0.87%) Statistics
11 14 (0.81%) Hedge funds
12 13 (0.75%) IVR
13 11 (0.64%) EPoS
13 11 (0.64%) User Experience
14 10 (0.58%) Enterprise Software
14 10 (0.58%) CMDB
15 9 (0.52%) Social Media
Operating Systems
1 1346 (77.80%) Windows
2 623 (36.01%) Windows Server 2008
3 469 (27.11%) Windows Server 2012
4 386 (22.31%) Windows Server 2003
5 268 (15.49%) Linux
6 193 (11.16%) Windows 7
7 153 (8.84%) Windows XP
8 128 (7.40%) Windows 8
9 72 (4.16%) UNIX
10 51 (2.95%) Red Hat Enterprise Linux
11 39 (2.25%) Mac OS X
12 29 (1.68%) CentOS
13 23 (1.33%) Solaris
14 21 (1.21%) OS/400
15 20 (1.16%) AIX
15 20 (1.16%) Mac OS
16 14 (0.81%) Windows Vista
17 9 (0.52%) Windows 2000
17 9 (0.52%) Windows 2000 Server
18 8 (0.46%) Android
Processes & Methodologies
1 336 (19.42%) ITIL
2 81 (4.68%) Service Delivery
3 79 (4.57%) Disaster Recovery
4 74 (4.28%) Mentoring
5 64 (3.70%) Problem Management
6 52 (3.01%) Project Management
7 51 (2.95%) Incident Management
8 45 (2.60%) Migration
8 45 (2.60%) Root Cause Analysis
9 39 (2.25%) Change Management
10 38 (2.20%) Service Management
11 33 (1.91%) Time Management
12 31 (1.79%) Network Management
13 27 (1.56%) Load Balancing
14 26 (1.50%) Configuration Management
15 25 (1.45%) CRM
16 24 (1.39%) Business Intelligence
17 22 (1.27%) E-Commerce
17 22 (1.27%) Performance Monitoring
18 21 (1.21%) Kalman Filter
Programming Languages
1 331 (19.13%) SQL
2 108 (6.24%) PowerShell
3 51 (2.95%) Java
4 35 (2.02%) C#
5 27 (1.56%) VB
6 26 (1.50%) C
7 23 (1.33%) VBScript
8 22 (1.27%) Perl
9 19 (1.10%) T-SQL
10 18 (1.04%) Shell Script
11 15 (0.87%) Bash Shell
12 13 (0.75%) JavaScript
13 12 (0.69%) PL/SQL
14 9 (0.52%) VC++
15 7 (0.40%) PHP
16 6 (0.35%) C++
17 5 (0.29%) VB.NET
18 4 (0.23%) Korn
19 3 (0.17%) XPath
19 3 (0.17%) Python
Qualifications
1 390 (22.54%) Microsoft Certification
2 303 (17.51%) MCSE
3 207 (11.97%) Cisco Certification
4 179 (10.35%) MCSA
5 163 (9.42%) CCNA
6 144 (8.32%) VMware Certified Professional (VCP)
7 123 (7.11%) MCP
8 119 (6.88%) MCITP
9 89 (5.14%) Degree
10 81 (4.68%) CCNP
11 79 (4.57%) Security Cleared
12 69 (3.99%) Citrix Certification
13 54 (3.12%) CCA
13 54 (3.12%) SC Cleared
14 37 (2.14%) ITIL Certification
15 34 (1.97%) VCP5
16 28 (1.62%) DV Cleared
17 26 (1.50%) MCTS
18 15 (0.87%) JNCIA
19 13 (0.75%) VCAP
Quality Assurance & Compliance
1 115 (6.65%) SLA
2 9 (0.52%) ISO/IEC 27001
3 4 (0.23%) Sarbanes-Oxley
3 4 (0.23%) PCI DSS
4 3 (0.17%) ISO 9000
4 3 (0.17%) QA
System Software
1 898 (51.91%) Active Directory
2 583 (33.70%) VMware Infrastructure
3 343 (19.83%) Hyper-V
4 189 (10.92%) vSphere
5 184 (10.64%) XenApp
6 110 (6.36%) XenDesktop
7 56 (3.24%) VMware ESX
8 55 (3.18%) Terminal Services
9 51 (2.95%) XenServer
10 42 (2.43%) VMware ESXi
11 37 (2.14%) vCloud
12 23 (1.33%) Terminal Server
13 22 (1.27%) Microsoft App-V
14 19 (1.10%) ISA Server
15 17 (0.98%) Xen
16 15 (0.87%) VMware Server
17 10 (0.58%) Citrix Presentation Server
18 7 (0.40%) Forefront TMG
19 5 (0.29%) BitLocker
20 4 (0.23%) Microsoft Virtual Server
Systems Management
1 173 (10.00%) SCCM
2 85 (4.91%) SCOM
3 77 (4.45%) Backup Exec
4 42 (2.43%) WSUS
5 30 (1.73%) NetBackup
6 23 (1.33%) FortiGate
7 22 (1.27%) Norton AntiVirus
8 16 (0.92%) EMC NetWorker
9 13 (0.75%) Nagios
9 13 (0.75%) Veritas Storage Foundation
10 12 (0.69%) SCVMM
10 12 (0.69%) Symantec Enterprise Vault
11 10 (0.58%) ARCserve
11 10 (0.58%) Systems Management Server (SMS)
12 9 (0.52%) OpenView Configuration Management
13 8 (0.46%) Netcool
13 8 (0.46%) Opsview
13 8 (0.46%) EdgeSight
14 7 (0.40%) SCDPM
14 7 (0.40%) Unicenter
Vendors
1 1031 (59.60%) VMware
2 887 (51.27%) Microsoft
3 506 (29.25%) Citrix
4 447 (25.84%) Cisco
5 219 (12.66%) HP
6 107 (6.18%) NetApp
7 105 (6.07%) Oracle
8 100 (5.78%) Symantec
9 93 (5.38%) Dell
10 88 (5.09%) Juniper
11 87 (5.03%) IBM
12 75 (4.34%) EMC
13 62 (3.58%) Veeam
14 60 (3.47%) CheckPoint
15 54 (3.12%) Apple
16 51 (2.95%) 3PAR
17 42 (2.43%) Bloomberg
18 37 (2.14%) SolarWinds
19 36 (2.08%) Red Hat
20 30 (1.73%) F5
Chester, Cheshire
Senitor Associates
Salary: £28000 - £33000 per annum + Benefits Package
Posted: 12 hours ago
London
Monarch Recruitment
Salary: £38000 - £43000 per annum, Benefits Excellent benefits
Posted: 13 hours ago
Hampshire
Zorba Consulting Limited
Salary: £45k - 55k per year + bonus + benefits
Posted: Yesterday
South West London
Complete Tech Limited
Salary: From £30,000 to £40,000 per annum
Posted: 3 days ago
West London
Franklin Bates
Salary: Up to £40,000 per annum
Posted: 3 days ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £35,000 to £40,000 per annum plus additional benefits
Posted: 3 days ago
Reading, Berkshire
DCL Search & Selection
Salary: £40000 - £50000 per annum + Benefits
Posted: 3 days ago
Ripley, Derbyshire
Coburg Banks IT
Salary: £28000 - £32000 per annum + Pension
Posted: 3 days ago
Guildford, Surrey
set2recruit
Salary: From £25,000 to £35,000 per annum + bonus + benefits
Posted: 3 days ago
Gloucestershire
set2recruit
Salary: From £30,000 to £45,000 per annum + bonus + benefits
Posted: 3 days ago
Northwich, Cheshire
Senitor Associates
Salary: £32000 - £34000 per annum + including car allowance
Posted: 3 days ago
City, London
IT IN BUSINESS
Salary: Up to £40,000 per annum + bonus + benefits + reviews
Posted: 4 days ago
Solihull, West Midlands (County)
ISL
Posted: 4 days ago
Manchester, Lancashire
Talent International
Salary: £25000 - £30000 per annum + benefits
Posted: 4 days ago
Guildford, Surrey
set2recruit
Salary: From £50,000 to £60,000 per annum + bonus + car + benefits
Posted: 4 days ago
St. Neots, Cambridgeshire
Senitor Associates
Salary: £28000 - £40000 per annum
Posted: 4 days ago
Bishop's Stortford, Hertfordshire
Applause IT Innovation
Salary: £37000 - £44000 per annum + Depending on Experience + Bens
Posted: 4 days ago
High Wycombe, Buckinghamshire
Davanti Solutions
Salary: Up to £35,000 per annum
Posted: 4 days ago
Wiltshire
Gold Group
Salary: £25000 - £32000 per annum + Benefits
Posted: 4 days ago
Borehamwood, Hertfordshire
Monarch Recruitment
Salary: £30000 - £35000 per annum
Posted: 4 days ago