Third Line Support
UK

The median Third Line Support salary in the UK is £40,000 per year according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 490 709 833
Rank change year-on-year +219 +124 -270
Permanent jobs requiring a 3rd Line Support 454 267 418
As % of all permanent jobs advertised in the UK 0.46% 0.26% 0.27%
As % of the Job Titles category 0.49% 0.28% 0.28%
Number of salaries quoted 417 254 394
10th Percentile £31,250 £32,500 £30,725
25th Percentile £34,000 £36,063 £32,750
Median annual salary (50th Percentile) £40,000 £42,000 £40,000
Median % change year-on-year -4.76% +5.00% -
75th Percentile £46,000 £48,750 £50,000
90th Percentile £53,750 £57,125 £57,500
UK excluding London median annual salary £39,500 £40,000 £40,000
% change year-on-year -1.25% - +3.90%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,756 95,826 148,057
% of permanent jobs with a recognized job title 94.61% 91.56% 96.06%
Number of salaries quoted 66,592 60,202 85,221
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,550 £60,000 £60,000
Median % change year-on-year -12.42% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Support.

Salary trend for 3rd Line Support in the UK

3rd Line Support
Salary Histogram

Salary distribution for jobs citing 3rd Line Support over the 6 months to 27 April 2024.

Salary histogram for 3rd Line Support in the UK

3rd Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +242 423 £40,000 -4.19% 64
UK excluding London +174 397 £39,500 -1.25% 60
Work from Home +167 190 £37,500 -11.76% 24
South East +121 169 £37,500 -6.25% 18
North of England +51 71 £37,500 -11.76% 20
Midlands +53 68 £40,000 +9.59% 8
London +116 52 £60,000 +33.33% 10
West Midlands +65 50 £37,500 +2.74% 7
South West +26 37 £42,500 +13.33% 2
Yorkshire +97 33 £40,000 -11.11% 5
East of England +25 26 £42,500 +7.59% 5
North East +17 24 £32,500 - 5
Scotland -45 23 £45,500 +17.42% 7
East Midlands -8 18 £47,500 +16.56% 1
North West -11 14 £40,000 -5.88% 10
Wales - 3 £45,000 - 1

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 27 April 2024, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support in the job title.

1 258 (56.83%) Windows
2 252 (55.51%) Microsoft
3 249 (54.85%) Microsoft 365
4 223 (49.12%) Active Directory
5 221 (48.68%) Azure
6 180 (39.65%) Firewall
7 170 (37.44%) VMware
8 164 (36.12%) Windows Server
9 146 (32.16%) Microsoft Exchange
10 138 (30.40%) VMware Infrastructure
11 131 (28.85%) Hyper-V
12 117 (25.77%) Social Skills
13 115 (25.33%) ITIL
14 100 (22.03%) Microsoft Intune
15 96 (21.15%) SharePoint
16 95 (20.93%) Citrix
17 93 (20.48%) DNS
18 87 (19.16%) SQL Server
19 80 (17.62%) SQL
20 72 (15.86%) Veeam
21 69 (15.20%) Cisco
22 68 (14.98%) DHCP
23 65 (14.32%) Microsoft Certification
24 63 (13.88%) Problem-Solving
25 60 (13.22%) WAN
26 59 (13.00%) PowerShell
27 58 (12.78%) Degree
27 58 (12.78%) SAN
28 51 (11.23%) LAN
28 51 (11.23%) Entra ID

3rd Line Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 146 (32.16%) Microsoft Exchange
2 96 (21.15%) SharePoint
3 13 (2.86%) IIS
4 6 (1.32%) Exchange Server 2000
4 6 (1.32%) Exchange Server 2010
5 5 (1.10%) Exchange Server 2007
6 4 (0.88%) Exchange Server 2013
7 2 (0.44%) WordPress
Applications
1 43 (9.47%) Microsoft Office
2 19 (4.19%) Microsoft Excel
3 1 (0.22%) MS Visio
Business Applications
1 8 (1.76%) Fidessa
2 4 (0.88%) Dynamics CRM
3 2 (0.44%) NEC Housing
4 1 (0.22%) Dynamics NAV
Cloud Services
1 249 (54.85%) Microsoft 365
2 221 (48.68%) Azure
3 51 (11.23%) Entra ID
4 25 (5.51%) OneDrive
5 21 (4.63%) AWS
6 14 (3.08%) Google Workspace
6 14 (3.08%) IaaS
6 14 (3.08%) SaaS
7 12 (2.64%) Azure Sentinel
8 10 (2.20%) PaaS
8 10 (2.20%) Power Platform
9 9 (1.98%) Mimecast
10 8 (1.76%) Azure Cosmos DB
10 8 (1.76%) Azure Monitor
11 5 (1.10%) Azure Stack
12 4 (0.88%) Nutanix
13 3 (0.66%) GCP
14 2 (0.44%) Amazon S3
14 2 (0.44%) OpenDNS
14 2 (0.44%) WhatsApp
Communications & Networking
1 180 (39.65%) Firewall
2 93 (20.48%) DNS
3 68 (14.98%) DHCP
4 60 (13.22%) WAN
5 58 (12.78%) SAN
6 51 (11.23%) LAN
7 48 (10.57%) VPN
8 46 (10.13%) TCP/IP
9 39 (8.59%) Wi-Fi
10 33 (7.27%) VLAN
11 28 (6.17%) Wireless
12 17 (3.74%) Remote Desktop
12 17 (3.74%) VoIP
13 15 (3.30%) OSPF
13 15 (3.30%) WLAN
14 13 (2.86%) BGP
14 13 (2.86%) HSRP
14 13 (2.86%) IPsec
14 13 (2.86%) SD-WAN
15 12 (2.64%) FTP
Database & Business Intelligence
1 87 (19.16%) SQL Server
2 34 (7.49%) Amazon RDS
3 3 (0.66%) SQL Server Integration Services
4 2 (0.44%) MariaDB
4 2 (0.44%) MySQL
4 2 (0.44%) Power BI
4 2 (0.44%) SQLPlus
Development Applications
1 2 (0.44%) Hudson
1 2 (0.44%) JIRA
2 1 (0.22%) MSI
General
1 117 (25.77%) Social Skills
2 36 (7.93%) Analytical Skills
3 24 (5.29%) Finance
4 22 (4.85%) Law
5 21 (4.63%) Organisational Skills
6 18 (3.96%) Documentation Skills
7 15 (3.30%) Banking
8 12 (2.64%) Inclusion and Diversity
9 11 (2.42%) Games
10 9 (1.98%) Telecoms
11 8 (1.76%) Legal
12 6 (1.32%) Manufacturing
12 6 (1.32%) Public Sector
13 4 (0.88%) French Language
13 4 (0.88%) Pharmaceutical
13 4 (0.88%) Retail
14 3 (0.66%) German Language
15 2 (0.44%) Advertising
16 1 (0.22%) Social Science
Libraries, Frameworks & Software Standards
1 9 (1.98%) 802.1X
2 8 (1.76%) FIX Protocol
3 2 (0.44%) LAMP
3 2 (0.44%) SAML
3 2 (0.44%) V-Ray
Miscellaneous
1 36 (7.93%) Driving Licence
2 29 (6.39%) Replication
3 22 (4.85%) Enterprise Storage
4 18 (3.96%) Self-Motivation
5 16 (3.52%) Client/Server
6 15 (3.30%) Management Information System
7 12 (2.64%) Clustering
7 12 (2.64%) Data Centre
8 8 (1.76%) Eurex
8 8 (1.76%) Video Conferencing
9 7 (1.54%) iPad
9 7 (1.54%) Security Operations Centre
10 5 (1.10%) Low-Code
11 4 (0.88%) Private Cloud
12 2 (0.44%) Housing Association
12 2 (0.44%) Hybrid Cloud
12 2 (0.44%) iPhone
12 2 (0.44%) PKI
12 2 (0.44%) Team-Oriented Environment
13 1 (0.22%) Life Science
Operating Systems
1 258 (56.83%) Windows
2 164 (36.12%) Windows Server
3 50 (11.01%) Windows 10
4 38 (8.37%) Linux
5 33 (7.27%) Windows Server 2016
6 22 (4.85%) Windows 7
6 22 (4.85%) Windows 8
7 21 (4.63%) Windows Server 2012
8 15 (3.30%) Windows Server 2019
9 11 (2.42%) CentOS
10 10 (2.20%) Ubuntu
11 9 (1.98%) Android
11 9 (1.98%) Apple iOS
11 9 (1.98%) Unix
12 8 (1.76%) Solaris
12 8 (1.76%) Windows Server 2008
13 7 (1.54%) Mac OS
14 5 (1.10%) Debian
15 4 (0.88%) Mac OS X
15 4 (0.88%) Windows XP
Processes & Methodologies
1 115 (25.33%) ITIL
2 63 (13.88%) Problem-Solving
3 44 (9.69%) Customer Service
4 41 (9.03%) Incident Management
4 41 (9.03%) Infrastructure Engineering
5 37 (8.15%) Cybersecurity
6 30 (6.61%) Service Management
7 27 (5.95%) Change Management
8 24 (5.29%) Migration
9 23 (5.07%) Mentoring
10 20 (4.41%) Remote Monitoring and Management
11 19 (4.19%) Root Cause Analysis
12 17 (3.74%) Change Control
12 17 (3.74%) Desktop Virtualisation
13 16 (3.52%) Problem Management
13 16 (3.52%) Project Management
14 15 (3.30%) Proactive Maintenance
14 15 (3.30%) Project Delivery
15 14 (3.08%) Multi-Factor Authentication
15 14 (3.08%) Proactive Monitoring
Programming Languages
1 80 (17.62%) SQL
2 59 (13.00%) PowerShell
3 8 (1.76%) Bash
3 8 (1.76%) JavaScript
3 8 (1.76%) Perl
3 8 (1.76%) Python
3 8 (1.76%) Ruby
4 3 (0.66%) T-SQL
5 2 (0.44%) C#
5 2 (0.44%) PL/SQL
Qualifications
1 65 (14.32%) Microsoft Certification
2 58 (12.78%) Degree
3 46 (10.13%) Cisco Certification
4 36 (7.93%) Security Cleared
5 33 (7.27%) Azure Certification
6 30 (6.61%) MCSE
7 27 (5.95%) CCNP
8 26 (5.73%) SC Cleared
9 23 (5.07%) CCNA
10 14 (3.08%) MCSA
11 10 (2.20%) MCP
12 8 (1.76%) VMware Certified Professional (VCP)
13 7 (1.54%) DBS Check
13 7 (1.54%) ITIL Foundation Certificate
14 6 (1.32%) Network+ Certification
15 3 (0.66%) A+ Certification
15 3 (0.66%) RHCT
16 2 (0.44%) CompTIA Security+
16 2 (0.44%) Computer Science Degree
16 2 (0.44%) DV Cleared
Quality Assurance & Compliance
1 7 (1.54%) SLA
2 5 (1.10%) QA
3 4 (0.88%) GDPR
3 4 (0.88%) ISO/IEC 27001
4 3 (0.66%) Cyber Essentials
5 2 (0.44%) NIST
5 2 (0.44%) PCI DSS
6 1 (0.22%) Cyber Essentials PLUS
6 1 (0.22%) GxP
System Software
1 223 (49.12%) Active Directory
2 138 (30.40%) VMware Infrastructure
3 131 (28.85%) Hyper-V
4 23 (5.07%) XenApp
5 21 (4.63%) VMware ESXi
5 21 (4.63%) XenDesktop
6 18 (3.96%) VirtualBox
7 17 (3.74%) Virtual Desktop
8 14 (3.08%) Terminal Services
8 14 (3.08%) Virtual Machines
8 14 (3.08%) vSphere
9 7 (1.54%) Firmware
10 4 (0.88%) Citrix Hypervisor
11 3 (0.66%) KVM
12 2 (0.44%) Docker
12 2 (0.44%) pfSense
12 2 (0.44%) Virtual Servers
12 2 (0.44%) VMware Server
13 1 (0.22%) NFS
13 1 (0.22%) Xen
Systems Management
1 100 (22.03%) Microsoft Intune
2 31 (6.83%) SCCM
3 11 (2.42%) SCOM
4 9 (1.98%) Microsoft Clustering
5 7 (1.54%) Jamf Pro
5 7 (1.54%) NetBackup
5 7 (1.54%) Terraform
6 6 (1.32%) Active Directory Federation Services
6 6 (1.32%) Autotask
7 3 (0.66%) FortiGate
7 3 (0.66%) vCenter Server
7 3 (0.66%) ZENworks
8 2 (0.44%) Backup Exec
8 2 (0.44%) Dell DRAC
8 2 (0.44%) Microsoft Data Protection Manager
8 2 (0.44%) SCDPM
8 2 (0.44%) Single Sign-On
8 2 (0.44%) WSUS
9 1 (0.22%) QRadar
9 1 (0.22%) Stealthwatch
Vendors
1 252 (55.51%) Microsoft
2 170 (37.44%) VMware
3 95 (20.93%) Citrix
4 72 (15.86%) Veeam
5 69 (15.20%) Cisco
6 32 (7.05%) HP
7 24 (5.29%) Sophos
8 18 (3.96%) Dell
9 17 (3.74%) Datto
10 16 (3.52%) Juniper
11 14 (3.08%) Meraki
11 14 (3.08%) WatchGuard
12 11 (2.42%) Red Hat
13 10 (2.20%) Draytek
13 10 (2.20%) Google
14 9 (1.98%) SolarWinds
15 8 (1.76%) F5
15 8 (1.76%) ION Trading
15 8 (1.76%) Patsystems
15 8 (1.76%) Trayport