The first table below looks at the demand for the 3rd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Third Line Support
Rank 397 378 375
Rank change year-on-year
-19 -3
Permanent jobs requiring a 3rd Line Support 772 713 749
As % of all permanent IT jobs located in the UK 0.63% 0.63% 0.60%
As % of the Job Titles category 0.67% 0.67% 0.63%
Number of salaries quoted 695 614 702
Average salary £35,000 £34,000 £35,000
Average salary % change year-on-year
+2.94% -2.85%
90% offered a salary of more than £27,900 £27,000 £27,500
10% offered a salary of more than £45,600 £47,000 £45,000
UK excluding London average salary £33,750 £32,500 £34,250
% change year-on-year
+3.84% -5.10%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
115980 107065 119193
As % of all permanent IT jobs located in the UK 94.49% 94.69% 94.79%
Number of salaries quoted 94004 89146 102136
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,000
% change year-on-year
+3.89% +1.31%

3rd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the UK

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support within the UK.

3rd Line Support Salary Trend in the UK

3rd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support over the 3 months to 16 April 2014 within the UK.

3rd Line Support Salary Histogram in the UK

3rd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -12 734 £35,250 +3.67% 85
London -49 266 £40,000 +11.11% 22
South East +4 208 £36,000 +2.85% 25
East of England +34 101 £35,000 +7.69% 10
North West +11 55 £32,500 +8.33% 5
City of London -13 55 £43,500 +2.35% 7
Surrey +14 53 £37,500 +18.11% 7
Hampshire +30 51 £30,000 -20.00% 3
Manchester +15 36 £32,500 +3.17% 4
South West +1 36 £30,500 -1.61% 9
Berkshire -36 36 £36,500 - 7
Hertfordshire +11 31 £35,000 +16.66% 4
West Midlands +4 31 £30,000 -3.22% 6
Bedfordshire +11 26 £30,000 -27.27% 3
West Sussex +21 23 £31,500 -30.00% 2
Essex -3 23 £45,000 +36.36%
Scotland 0 21 £33,750 -3.57% 1
Bedford -9 20 £30,000 -27.27% 2
East Midlands -19 19 £30,000 -7.69% 4
Cambridgeshire -3 17 £28,000 -16.41% 2
Yorkshire -68 17 £32,500 +18.18% 3
Bromley -1 16 £37,500 +10.29%
Kent -7 16 £42,500 +8.97% 4
Bristol +6 15 £33,750 -10.00% 4
Birmingham +9 13 £30,000 - 2
West Yorkshire -46 13 £30,000 +20.00%
Cheshire +9 12 £35,000 -12.50% 1
Glasgow -3 12 £35,000 +4.47%
Cambridge +17 11 £28,000 -10.40% 1
Oxfordshire -18 11 £37,000 +2.77%

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 16 April 2014, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 1158 (80.08%) Windows
2 803 (55.53%) Microsoft
3 776 (53.67%) Active Directory
4 722 (49.93%) VMware
5 654 (45.23%) MS Exchange
6 642 (44.40%) Windows Server 2008
7 480 (33.20%) Windows Server 2003
8 462 (31.95%) Citrix
9 453 (31.33%) Firewall
10 437 (30.22%) Microsoft Certification
11 420 (29.05%) Cisco
12 413 (28.56%) VMware Infrastructure
13 411 (28.42%) MS Excel
14 373 (25.80%) ITIL
15 371 (25.66%) Exchange Server 2010
16 319 (22.06%) MCSE
16 319 (22.06%) SQL Server
17 302 (20.89%) DNS
18 301 (20.82%) SQL
19 277 (19.16%) SAN
20 263 (18.19%) Exchange Server 2007
21 252 (17.43%) Windows Server 2012
22 228 (15.77%) Hyper-V
23 221 (15.28%) Windows 7
24 217 (15.01%) MS Office
25 212 (14.66%) LAN
26 211 (14.59%) XenApp
27 204 (14.11%) TCP/IP
28 203 (14.04%) Cisco Certification
29 202 (13.97%) VPN

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 16 April 2014, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 654 (45.23%) MS Exchange
2 371 (25.66%) Exchange Server 2010
3 263 (18.19%) Exchange Server 2007
4 194 (13.42%) Exchange Server 2003
5 147 (10.17%) Exchange Server 2013
6 145 (10.03%) SharePoint
7 136 (9.41%) IIS
8 83 (5.74%) Lync
9 67 (4.63%) Blackberry Enterprise Server
10 50 (3.46%) SharePoint 2010
11 38 (2.63%) Lotus Domino
12 24 (1.66%) Office Communications Server
13 22 (1.52%) IBM Notes
14 18 (1.24%) Apache
15 13 (0.90%) SharePoint 2013
16 8 (0.55%) SharePoint Server
17 7 (0.48%) Tomcat
18 6 (0.41%) WebSphere
18 6 (0.41%) BizTalk Server
19 5 (0.35%) WebLogic
Applications
1 411 (28.42%) MS Excel
2 217 (15.01%) MS Office
3 33 (2.28%) MS PowerPoint
4 11 (0.76%) MS Visio
5 3 (0.21%) MS Project
6 2 (0.14%) Photoshop
7 1 (0.069%) PowerPivot
7 1 (0.069%) InfoPath
Business Applications
1 17 (1.18%) Remedy ITSM
2 5 (0.35%) Temenos T24
2 5 (0.35%) assyst
3 3 (0.21%) Eikon
3 3 (0.21%) Oracle General Ledger
3 3 (0.21%) Oracle EBS
4 1 (0.069%) Line 500
4 1 (0.069%) Sage 200
4 1 (0.069%) FRx
4 1 (0.069%) Dynamics AX
4 1 (0.069%) Dynamics GP
4 1 (0.069%) SalesLogix
4 1 (0.069%) SAP Oil and Gas
4 1 (0.069%) Summit
4 1 (0.069%) Movex
Cloud Services
1 50 (3.46%) Office 365
2 17 (1.18%) SaaS
3 8 (0.55%) IaaS
4 7 (0.48%) Cloud Computing
5 4 (0.28%) Microsoft Azure
6 3 (0.21%) PaaS
7 1 (0.069%) Amazon AWS
Communications & Networking
1 453 (31.33%) Firewall
2 302 (20.89%) DNS
3 277 (19.16%) SAN
4 212 (14.66%) LAN
5 204 (14.11%) TCP/IP
6 202 (13.97%) VPN
7 199 (13.76%) WAN
8 175 (12.10%) DHCP
9 87 (6.02%) VLAN
10 76 (5.26%) Internet
11 64 (4.43%) VoIP
12 63 (4.36%) Wireless
13 58 (4.01%) Wi-Fi
14 52 (3.60%) iSCSI
15 45 (3.11%) SSL
15 45 (3.11%) NAS
16 36 (2.49%) Cisco Nexus
17 34 (2.35%) MPLS
18 31 (2.14%) Cisco ASA
19 25 (1.73%) BGP
Database & Business Intelligence
1 319 (22.06%) SQL Server
2 106 (7.33%) SQL Server 2008
3 52 (3.60%) SQL Server 2005
4 37 (2.56%) SQL Server 2012
5 26 (1.80%) SQL Server 2000
6 23 (1.59%) SQL Server Reporting Services
7 19 (1.31%) MySQL
8 18 (1.24%) SQL Server Integration Services
9 13 (0.90%) Relational Database
10 7 (0.48%) SQL Server Analysis Services
10 7 (0.48%) RDBMS
11 6 (0.41%) Crystal Reports
11 6 (0.41%) DTS
11 6 (0.41%) Oracle Database
12 5 (0.35%) MaxDB
12 5 (0.35%) DB2
12 5 (0.35%) IDOL
13 4 (0.28%) EDRMS
13 4 (0.28%) MongoDB
14 3 (0.21%) Oracle Reports
Development Applications
1 4 (0.28%) VSS/SourceSafe
2 3 (0.21%) Team Foundation Server
3 2 (0.14%) InstallShield
3 2 (0.14%) Oracle Forms
3 2 (0.14%) Fiddler
4 1 (0.069%) Cucumber
4 1 (0.069%) Jenkins
4 1 (0.069%) SpecFlow
4 1 (0.069%) Visual Studio
4 1 (0.069%) ClearCase
4 1 (0.069%) ClearQuest
4 1 (0.069%) Subversion
4 1 (0.069%) JIRA
4 1 (0.069%) NUnit
General
1 157 (10.86%) Finance
2 75 (5.19%) Telecoms
3 63 (4.36%) Banking
4 52 (3.60%) Law
5 31 (2.14%) Back Office
6 24 (1.66%) Retail
7 22 (1.52%) Front Office
8 15 (1.04%) Legal
8 15 (1.04%) Advertising
9 13 (0.90%) Manufacturing
10 10 (0.69%) Marketing
11 8 (0.55%) Investment Banking
12 6 (0.41%) Publishing
13 5 (0.35%) Games
14 4 (0.28%) Online Betting
15 3 (0.21%) Welsh Language
15 3 (0.21%) Billing
15 3 (0.21%) Electronics
16 2 (0.14%) Financial Institution
17 1 (0.069%) French Language
Libraries, Frameworks & Software Standards
1 49 (3.39%) .NET
2 33 (2.28%) ASP.NET
3 18 (1.24%) XML
4 15 (1.04%) Software Packaging
5 13 (0.90%) .NET Framework
6 12 (0.83%) HTML
7 11 (0.76%) COM
8 8 (0.55%) Classic ASP
8 8 (0.55%) WCF
9 7 (0.48%) Web Services
10 6 (0.41%) NHibernate
10 6 (0.41%) CSS
10 6 (0.41%) ASP.NET MVC 3
10 6 (0.41%) Razor View Engine
10 6 (0.41%) ASP.NET MVC
10 6 (0.41%) ADO.NET Entity Framework
11 5 (0.35%) JSP
12 4 (0.28%) Silverlight
13 3 (0.21%) WPF
13 3 (0.21%) SailPoint
Miscellaneous
1 150 (10.37%) Blackberry
2 84 (5.81%) Clustering
3 42 (2.90%) Replication
4 38 (2.63%) PDA
5 20 (1.38%) PKI
5 20 (1.38%) Management Information System
6 18 (1.24%) SecurID
7 16 (1.11%) Enterprise Software
8 14 (0.97%) Smartphone
8 14 (0.97%) Client/Server
9 13 (0.90%) Enterprise Storage
9 13 (0.90%) Firmware
10 12 (0.83%) iPhone
11 11 (0.76%) Computer Science
11 11 (0.76%) iPad
12 7 (0.48%) Statistics
13 6 (0.41%) Thin Client
13 6 (0.41%) EqualLogic
13 6 (0.41%) Fat Client
14 5 (0.35%) Mathematics
Operating Systems
1 1158 (80.08%) Windows
2 642 (44.40%) Windows Server 2008
3 480 (33.20%) Windows Server 2003
4 252 (17.43%) Windows Server 2012
5 221 (15.28%) Windows 7
6 163 (11.27%) Linux
7 156 (10.79%) Windows XP
8 107 (7.40%) Windows 8
9 83 (5.74%) UNIX
10 62 (4.29%) Mac OS
11 48 (3.32%) Android
12 31 (2.14%) Red Hat Enterprise Linux
13 26 (1.80%) Windows Vista
14 23 (1.59%) Apple iOS
15 21 (1.45%) Windows 2000
16 20 (1.38%) Solaris
17 19 (1.31%) Windows Phone
17 19 (1.31%) Windows 2000 Server
18 17 (1.18%) Windows Phone 8
18 17 (1.18%) VMS
Processes & Methodologies
1 373 (25.80%) ITIL
2 91 (6.29%) Migration
3 82 (5.67%) Disaster Recovery
4 77 (5.33%) Problem Management
5 67 (4.63%) Change Management
6 59 (4.08%) Project Management
7 56 (3.87%) Service Delivery
8 54 (3.73%) Service Management
9 31 (2.14%) Incident Management
10 30 (2.07%) ITSM
11 27 (1.87%) E-Commerce
11 27 (1.87%) Root Cause Analysis
12 26 (1.80%) CRM
13 23 (1.59%) Configuration Management
14 22 (1.52%) Continuous Improvement
14 22 (1.52%) Software Deployment
15 21 (1.45%) Network Management
15 21 (1.45%) Network Monitoring
16 20 (1.38%) PRINCE2
17 19 (1.31%) Change Control
Programming Languages
1 301 (20.82%) SQL
2 102 (7.05%) PowerShell
3 33 (2.28%) Java
4 30 (2.07%) VBScript
5 28 (1.94%) Python
6 24 (1.66%) C
7 21 (1.45%) Shell Script
8 19 (1.31%) C#
9 18 (1.24%) VB
10 14 (0.97%) JavaScript
11 13 (0.90%) T-SQL
12 11 (0.76%) Bash Shell
12 11 (0.76%) VB6
13 8 (0.55%) Perl
14 7 (0.48%) VBA
15 5 (0.35%) ABAP
16 4 (0.28%) VB.NET
16 4 (0.28%) PHP
17 3 (0.21%) AWK
18 2 (0.14%) PL/SQL
Qualifications
1 437 (30.22%) Microsoft Certification
2 319 (22.06%) MCSE
3 203 (14.04%) Cisco Certification
4 172 (11.89%) MCITP
5 168 (11.62%) CCNA
6 115 (7.95%) MCSA
7 105 (7.26%) MCP
8 96 (6.64%) Degree
9 87 (6.02%) VMware Certified Professional (VCP)
10 81 (5.60%) MCTS
11 75 (5.19%) CCNP
12 65 (4.50%) Citrix Certification
13 56 (3.87%) Security Cleared
14 47 (3.25%) CCA
15 37 (2.56%) SC Cleared
16 30 (2.07%) ITIL Certification
17 20 (1.38%) CCEE
18 17 (1.18%) CCIA
19 15 (1.04%) CCAA
19 15 (1.04%) NCDA
Quality Assurance & Compliance
1 111 (7.68%) SLA
2 16 (1.11%) ISO 9001
3 9 (0.62%) QA
3 9 (0.62%) ISO/IEC 27001
4 1 (0.069%) PCI DSS
4 1 (0.069%) Solvency II
System Software
1 776 (53.67%) Active Directory
2 413 (28.56%) VMware Infrastructure
3 228 (15.77%) Hyper-V
4 211 (14.59%) XenApp
5 183 (12.66%) vSphere
6 124 (8.58%) XenDesktop
7 59 (4.08%) Terminal Services
8 54 (3.73%) VMware ESX
9 49 (3.39%) XenServer
10 36 (2.49%) Microsoft App-V
11 34 (2.35%) Forefront TMG
12 26 (1.80%) Citrix Presentation Server
13 24 (1.66%) ISA Server
13 24 (1.66%) VMware ESXi
14 18 (1.24%) UAG
15 8 (0.55%) Xen
15 8 (0.55%) IAG
15 8 (0.55%) NLBS
16 7 (0.48%) VMware Server
17 4 (0.28%) VMware Workstation
Systems Management
1 191 (13.21%) SCCM
2 129 (8.92%) Backup Exec
3 113 (7.81%) SCOM
4 67 (4.63%) Norton AntiVirus
5 54 (3.73%) WSUS
6 47 (3.25%) NetBackup
7 44 (3.04%) McAfee ePO
8 29 (2.01%) Symantec Enterprise Vault
9 21 (1.45%) MAILsweeper
10 17 (1.18%) Tivoli
11 13 (0.90%) SolarWinds Orion
12 12 (0.83%) Cacti
13 11 (0.76%) Foglight
14 8 (0.55%) Nagios
15 7 (0.48%) ARCserve
16 5 (0.35%) HP SIM
16 5 (0.35%) WMI
17 4 (0.28%) EMC NetWorker
17 4 (0.28%) SCDPM
18 3 (0.21%) Forefront Identity Manager
Vendors
1 803 (55.53%) Microsoft
2 722 (49.93%) VMware
3 462 (31.95%) Citrix
4 420 (29.05%) Cisco
5 145 (10.03%) HP
6 133 (9.20%) Symantec
7 111 (7.68%) McAfee
8 76 (5.26%) NetApp
9 64 (4.43%) Apple
10 61 (4.22%) Juniper
11 60 (4.15%) CheckPoint
12 54 (3.73%) EMC
13 52 (3.60%) Oracle
14 51 (3.53%) Veeam
15 50 (3.46%) WatchGuard
16 47 (3.25%) SolarWinds
17 43 (2.97%) Bloomberg
17 43 (2.97%) SonicWALL
18 40 (2.77%) Reuters
18 40 (2.77%) Lotus
High Wycombe, Buckinghamshire
Millshill Recruitment Ltd
Salary: From £30,000 to £35,000 per annum
Posted: 51 minutes ago
Mansfield, Nottinghamshire
Senitor Associates
Salary: £25000 - £35000 per annum + training + experience
Posted: 4 hours ago
Walsall, West Midlands (County)
Senitor Associates
Salary: £30000 - £40000 per annum + benefits
Posted: 6 hours ago
Slough, Berkshire
Streamline Connections
Salary: £35000 - £38000 per annum
Posted: 22 hours ago
London
Monarch Recruitment
Salary: £36000 to £40500 per annum - Excellent benefits
Posted: 22 hours ago
Central London / West End
Executive Resource Group
Salary: From £45,000 to £50,000 per annum plus benefits
Posted: 23 hours ago
Newcastle Upon Tyne, Tyne and Wear
EasyWebRecruitment.com
Salary: £25,000 to £30,000
Posted: 23 hours ago
Manchester, Lancashire
Searchability.co.uk
Salary: £25000 - £35000 per annum + Company Car, Bonus, Health Cover
Posted: Yesterday
Bedford, Bedfordshire
MAPP Ltd - IT & Business Management Recruitment Specialists
Salary: Up to £35,000 per annum Depends on experience + Company Benefits
Posted: Yesterday
Bedford, Bedfordshire
MAPP Ltd - IT & Business Management Recruitment Specialists
Salary: Up to £30,000 per annum plus Company Benefits
Posted: Yesterday
Harrow, Middlesex
Focus IT Recruitment
Salary: From £25,000 to £30,000 per annum + Great Benefits
Posted: Yesterday
Woking, Surrey
Capita Resourcing - IT Resourcing
Salary: £30000 - £35000 per annum + Benefits
Posted: Yesterday
Farnham, Surrey
Austin Fraser
Salary: £23000.00 - £25000.00 per annum
Posted: Yesterday
North Yorkshire
Nigel Frank International Ltd
Salary: £45000 - £47000 per annum + benefits
Posted: Yesterday
Ilford, Essex
Nigel Frank International Ltd
Salary: £45000 - £54000 per annum
Posted: Yesterday
London
Blue Personnel
Salary: From £40,000 to £45,000 per annum
Posted: Yesterday
Coventry, West Midlands (County)
Ampersand Consulting
Salary: £30000 per annum + Benefits
Posted: Yesterday
Bedfordshire
Stott & May
Salary: From £30,000 to £40,000 per annum £5K Car Allow + On-Call + Bens
Posted: Yesterday
Fareham, Hampshire
ARM Technology
Salary: £32000 - £45000 per annum
Posted: Yesterday
Corsham, Wiltshire
Nationwide People Ltd
Salary: £55000 - £70000 Per Annum + Benefits
Posted: Yesterday