The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
Third Line Support
Rank 359 336 420
Rank change year-on-year
-23 +84
Permanent jobs requiring a 3rd Line Support 843 981 710
As % of all permanent IT jobs located in the UK 0.84% 0.93% 0.67%
As % of the Job Titles category 0.87% 0.97% 0.70%
Number of salaries quoted 748 840 625
Average salary £37,500 £36,000 £35,000
Average salary % change year-on-year
+4.16% +2.85%
90% offered a salary of more than £28,400 £28,000 £27,500
10% offered a salary of more than £50,000 £47,500 £47,500
UK excluding London average salary £35,000 £35,000 £33,500
% change year-on-year
- +4.47%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
96369 101236 101631
As % of all permanent IT jobs located in the UK 96.12% 96.45% 96.28%
Number of salaries quoted 80844 83884 81689
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

3rd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the UK

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support within the UK.

3rd Line Support Salary Trend in the UK

3rd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support over the 3 months to 13 February 2016 within the UK.

3rd Line Support Salary Histogram in the UK

3rd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 13 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -25 799 £37,500 +4.16% 100
London -27 255 £38,500 -3.75% 22
South East +17 249 £37,500 - 32
South West +23 91 £32,500 -4.41% 7
East of England +4 68 £34,000 -8.10% 10
Surrey +18 67 £37,500 +7.14% 6
Berkshire 0 67 £36,750 -11.44% 12
Hampshire +37 56 £36,500 -0.68% 4
West Midlands -47 54 £32,500 -10.34% 9
North West -3 47 £31,500 -1.56% 9
Hertfordshire +22 42 £35,000 +2.94% 5
City of London +46 32 £39,500 -1.25% 4
Reading +6 32 £32,500 -2.25% 5
Dorset +15 24 £30,250 -11.02% 3
Wiltshire +11 23 £33,500 -29.47% 1
Manchester -17 23 £33,500 +5.51% 6
Wales +12 21 £31,000 -27.05% 1
South Wales +3 21 £31,000 -27.05% 1
Yorkshire -44 21 £32,500 +6.55% 9
Kent +21 20 £42,500 +19.71% 2
Coventry -6 20 £40,500 +15.71% 3
Slough +16 19 £36,000 -22.16% 2
Oxfordshire +6 17 £41,500 +45.61% 6
West Yorkshire -30 17 £32,500 +8.33% 8
Docklands, London +21 16 £26,000 -
East Midlands +7 16 £33,000 -12.00% 2
Devon +6 16 £29,000 -14.70%
Cheshire +25 15 £31,500 -1.56% 2
Bristol -1 14 £40,000 +14.28% 2
Birmingham -34 14 £35,000 -6.66% 4

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 13 February 2016, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 1204 (74.46%) Windows
2 854 (52.81%) VMware
3 847 (52.38%) Active Directory
4 794 (49.10%) Microsoft
5 791 (48.92%) Windows Server
6 576 (35.62%) MS Exchange
7 555 (34.32%) Windows Server 2008
8 494 (30.55%) Windows Server 2012
9 486 (30.06%) Firewall
10 451 (27.89%) VMware Infrastructure
11 441 (27.27%) Cisco
12 418 (25.85%) Citrix
13 330 (20.41%) Microsoft Certification
14 329 (20.35%) MS Excel
15 321 (19.85%) ITIL
16 316 (19.54%) Exchange Server 2010
17 302 (18.68%) SAN
18 288 (17.81%) Hyper-V
19 268 (16.57%) SQL
20 267 (16.51%) SQL Server
21 263 (16.26%) Windows Server 2003
22 262 (16.20%) DNS
23 260 (16.08%) MCSE
24 256 (15.83%) LAN
25 249 (15.40%) MS Office
26 240 (14.84%) Finance
27 229 (14.16%) WAN
28 226 (13.98%) Office 365
29 217 (13.42%) VPN
30 211 (13.05%) Cisco Certification

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 13 February 2016, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 576 (35.62%) MS Exchange
2 316 (19.54%) Exchange Server 2010
3 207 (12.80%) Exchange Server 2013
4 154 (9.52%) IIS
5 124 (7.67%) SharePoint
6 122 (7.54%) Exchange Server 2007
7 79 (4.89%) Exchange Server 2003
8 67 (4.14%) Skype for Business
9 49 (3.03%) Blackberry Enterprise Server
10 36 (2.23%) Exchange Server 2000
11 24 (1.48%) SharePoint 2010
11 24 (1.48%) Tomcat
12 21 (1.30%) WebSphere
13 19 (1.18%) Apache
14 13 (0.80%) MTS
15 11 (0.68%) SharePoint Server
16 10 (0.62%) Site Server
17 9 (0.56%) IBM Notes
18 7 (0.43%) BizTalk Server
18 7 (0.43%) CMS
Applications
1 329 (20.35%) MS Excel
2 249 (15.40%) MS Office
3 7 (0.43%) Adobe Creative Suite
3 7 (0.43%) MS PowerPoint
4 6 (0.37%) MS Visio
5 3 (0.19%) Adobe Premiere
5 3 (0.19%) Spreadsheet
Business Applications
1 7 (0.43%) Remedy ITSM
2 6 (0.37%) SAP Oil and Gas
3 5 (0.31%) Unit4 Business World
4 4 (0.25%) Cognos Planning
4 4 (0.25%) Dynamics CRM
4 4 (0.25%) ResourceLink
5 2 (0.12%) Dynamics AX
5 2 (0.12%) Dynamics NAV
5 2 (0.12%) SAP SRM
6 1 (0.062%) Endur
6 1 (0.062%) Primavera
Cloud Services
1 226 (13.98%) Office 365
2 38 (2.35%) Microsoft Azure
3 23 (1.42%) IaaS
4 18 (1.11%) Google Apps
5 14 (0.87%) Amazon AWS
5 14 (0.87%) SaaS
6 8 (0.49%) Cloud Computing
6 8 (0.49%) Mimecast
7 4 (0.25%) Amazon EC2
7 4 (0.25%) Amazon S3
8 3 (0.19%) Amazon Glacier
9 1 (0.062%) Dropbox
9 1 (0.062%) Force.com
9 1 (0.062%) OneDrive
9 1 (0.062%) PaaS
9 1 (0.062%) Virtual Private Cloud
Communications & Networking
1 486 (30.06%) Firewall
2 302 (18.68%) SAN
3 262 (16.20%) DNS
4 256 (15.83%) LAN
5 229 (14.16%) WAN
6 217 (13.42%) VPN
7 207 (12.80%) TCP/IP
8 191 (11.81%) DHCP
9 87 (5.38%) VoIP
10 79 (4.89%) VLAN
11 66 (4.08%) Internet
12 54 (3.34%) NAS
13 50 (3.09%) Cisco ASA
14 41 (2.54%) Wireless
15 40 (2.47%) Network Security
16 34 (2.10%) SSL
17 32 (1.98%) Wi-Fi
18 31 (1.92%) iSCSI
19 27 (1.67%) MPLS
20 24 (1.48%) Cisco Nexus
Database & Business Intelligence
1 267 (16.51%) SQL Server
2 36 (2.23%) SQL Server 2005
3 33 (2.04%) SQL Server 2008
4 30 (1.86%) SQL Server 2012
5 16 (0.99%) MySQL
6 10 (0.62%) PostgreSQL
7 9 (0.56%) Informix
8 8 (0.49%) GIS
8 8 (0.49%) SQL Server Reporting Services
9 7 (0.43%) Big Data
9 7 (0.43%) SQL Server Integration Services
10 5 (0.31%) Crystal Reports
10 5 (0.31%) Data Warehouse
10 5 (0.31%) Oracle Database
11 4 (0.25%) BusinessObjects
11 4 (0.25%) Cognos Impromptu
12 3 (0.19%) Amazon RDS
12 3 (0.19%) Relational Database
12 3 (0.19%) SQL Server 2000
13 2 (0.12%) IBM InfoSphere
Development Applications
1 11 (0.68%) Toad
2 9 (0.56%) ProC
3 6 (0.37%) JIRA
4 3 (0.19%) Hudson
4 3 (0.19%) Team Foundation Server
5 2 (0.12%) Jenkins
6 1 (0.062%) Atlassian Bamboo
6 1 (0.062%) Git (software)
6 1 (0.062%) PowerBuilder
6 1 (0.062%) SQL Server Management Studio (SSMS)
6 1 (0.062%) Subversion
6 1 (0.062%) VSS/SourceSafe
General
1 240 (14.84%) Finance
2 63 (3.90%) Retail
3 55 (3.40%) Law
4 50 (3.09%) Telecoms
5 37 (2.29%) Pharmaceutical
6 25 (1.55%) Advertising
7 21 (1.30%) Legal
8 16 (0.99%) Back Office
8 16 (0.99%) Banking
8 16 (0.99%) Manufacturing
9 9 (0.56%) Marketing
10 7 (0.43%) Electronics
11 6 (0.37%) Publishing
12 4 (0.25%) Japanese Language
13 2 (0.12%) Automotive
13 2 (0.12%) Front Office
13 2 (0.12%) Games
13 2 (0.12%) Spanish Language
14 1 (0.062%) Aerospace
14 1 (0.062%) Financial Institution
Libraries, Frameworks & Software Standards
1 45 (2.78%) .NET
2 29 (1.79%) HTML
3 24 (1.48%) XML
4 21 (1.30%) CSS
5 19 (1.18%) Ruby on Rails
6 15 (0.93%) ASP.NET
7 14 (0.87%) Middleware
8 11 (0.68%) ASP.NET MVC
8 11 (0.68%) ASP.NET MVC 4
8 11 (0.68%) ASP.NET MVC 5
8 11 (0.68%) ASP.NET Web Forms
8 11 (0.68%) WebSphere MQ
9 10 (0.62%) WSH
10 8 (0.49%) Web Services
11 6 (0.37%) 802.1X
12 4 (0.25%) Software Packaging
12 4 (0.25%) XSLT
13 3 (0.19%) COM
13 3 (0.19%) X-Windows
14 2 (0.12%) J2EE
Miscellaneous
1 145 (8.97%) Data Centre
2 110 (6.80%) Blackberry
3 86 (5.32%) Analytical Skills
4 71 (4.39%) Clustering
5 44 (2.72%) Replication
6 40 (2.47%) Driving Licence
7 33 (2.04%) Computer Science
8 28 (1.73%) Management Information System
9 25 (1.55%) iPhone
10 23 (1.42%) Client/Server
11 20 (1.24%) Enterprise Software
11 20 (1.24%) Video Conferencing
12 19 (1.18%) Fat Client
12 19 (1.18%) Thin Client
13 18 (1.11%) EqualLogic
13 18 (1.11%) Hedge funds
14 17 (1.05%) Equities
15 15 (0.93%) AS400
16 13 (0.80%) Visualisation
17 11 (0.68%) FlexPod
Operating Systems
1 1204 (74.46%) Windows
2 791 (48.92%) Windows Server
3 555 (34.32%) Windows Server 2008
4 494 (30.55%) Windows Server 2012
5 263 (16.26%) Windows Server 2003
6 202 (12.49%) Linux
7 194 (12.00%) Windows 7
8 163 (10.08%) Windows 8
9 114 (7.05%) Unix
10 66 (4.08%) Windows XP
11 53 (3.28%) Windows 2000 Server
12 40 (2.47%) Mac OS X
13 38 (2.35%) Solaris
14 33 (2.04%) Android
15 30 (1.86%) Windows 10
16 22 (1.36%) Ubuntu
17 19 (1.18%) Red Hat Enterprise Linux
18 15 (0.93%) Apple iOS
18 15 (0.93%) Windows Vista
19 14 (0.87%) Data ONTAP
Processes & Methodologies
1 321 (19.85%) ITIL
2 98 (6.06%) Disaster Recovery
3 84 (5.19%) Problem Management
4 77 (4.76%) Mentoring
5 63 (3.90%) Change Management
6 59 (3.65%) Service Delivery
7 54 (3.34%) Incident Management
8 49 (3.03%) Root Cause Analysis
9 47 (2.91%) Service Management
10 45 (2.78%) Line Management
11 43 (2.66%) Capacity Planning
12 42 (2.60%) Project Management
13 40 (2.47%) High Availability
14 38 (2.35%) Migration
15 35 (2.16%) Time Management
16 33 (2.04%) Network Management
17 28 (1.73%) Patch Management
18 27 (1.67%) CRM
19 26 (1.61%) Presales
20 25 (1.55%) Continuous Improvement
Programming Languages
1 268 (16.57%) SQL
2 105 (6.49%) PowerShell
3 45 (2.78%) VBScript
4 39 (2.41%) JavaScript
5 35 (2.16%) C#
6 32 (1.98%) Java
7 31 (1.92%) C++
8 30 (1.86%) C
8 30 (1.86%) Python
9 26 (1.61%) Perl
10 24 (1.48%) Bash Shell
11 23 (1.42%) Ruby
12 22 (1.36%) Korn
13 17 (1.05%) Shell Script
14 10 (0.62%) VB.NET
15 8 (0.49%) VB
16 6 (0.37%) RPG
16 6 (0.37%) T-SQL
17 5 (0.31%) VBA
18 2 (0.12%) ABAP
Qualifications
1 330 (20.41%) Microsoft Certification
2 260 (16.08%) MCSE
3 211 (13.05%) Cisco Certification
4 153 (9.46%) CCNA
5 133 (8.23%) MCITP
6 104 (6.43%) VMware Certified Professional (VCP)
7 94 (5.81%) MCSA
8 83 (5.13%) MCP
9 77 (4.76%) CCNP
10 59 (3.65%) Degree
11 55 (3.40%) Citrix Certification
11 55 (3.40%) Security Cleared
12 46 (2.84%) SC Cleared
13 34 (2.10%) CCA
14 29 (1.79%) ITIL Certification
15 28 (1.73%) MCTS
16 25 (1.55%) CCIE
17 18 (1.11%) CCEE
18 16 (0.99%) NCDA
19 14 (0.87%) VCP5
Quality Assurance & Compliance
1 141 (8.72%) SLA
2 13 (0.80%) QA
3 12 (0.74%) ISO/IEC 27001
4 1 (0.062%) PCI DSS
System Software
1 847 (52.38%) Active Directory
2 451 (27.89%) VMware Infrastructure
3 288 (17.81%) Hyper-V
4 145 (8.97%) XenApp
5 113 (6.99%) vSphere
6 86 (5.32%) XenDesktop
7 64 (3.96%) Terminal Services
8 59 (3.65%) VMware ESX
9 51 (3.15%) VMware ESXi
10 30 (1.86%) XenServer
11 24 (1.48%) Microsoft App-V
12 21 (1.30%) Citrix Presentation Server
13 18 (1.11%) Terminal Server
14 16 (0.99%) VMware Workstation
15 11 (0.68%) VMware Server
16 10 (0.62%) Microsoft Virtual Server
17 7 (0.43%) vCloud
18 5 (0.31%) DFS Replication
18 5 (0.31%) Oracle Clusterware
19 4 (0.25%) Squid
Systems Management
1 151 (9.34%) SCCM
2 59 (3.65%) SCOM
3 45 (2.78%) Backup Exec
4 36 (2.23%) WSUS
5 26 (1.61%) McAfee ePO
6 14 (0.87%) SCOrch
7 13 (0.80%) SCVMM
8 10 (0.62%) NetBackup
9 9 (0.56%) Norton AntiVirus
9 9 (0.56%) SCSM
10 8 (0.49%) Microsoft Data Protection Manager
10 8 (0.49%) Nagios
11 7 (0.43%) FortiGate
11 7 (0.43%) SCDPM
11 7 (0.43%) Systems Management Server (SMS)
12 6 (0.37%) AirWatch
12 6 (0.37%) DameWare
12 6 (0.37%) HP NNM
12 6 (0.37%) Oracle Enterprise Manager
13 5 (0.31%) Oracle ZFS
Vendors
1 854 (52.81%) VMware
2 794 (49.10%) Microsoft
3 441 (27.27%) Cisco
4 418 (25.85%) Citrix
5 145 (8.97%) HP
6 86 (5.32%) Dell
7 82 (5.07%) Apple
8 76 (4.70%) IBM
9 71 (4.39%) NetApp
10 67 (4.14%) Juniper
11 61 (3.77%) Avaya
12 51 (3.15%) EMC
13 48 (2.97%) Veeam
14 38 (2.35%) CheckPoint
15 37 (2.29%) Symantec
16 33 (2.04%) Intel Security
17 29 (1.79%) Oracle
18 28 (1.73%) F5
18 28 (1.73%) Red Hat
19 22 (1.36%) SonicWALL
Bagshot, Surrey
Millshill Recruitment Ltd
Salary: Up to £35,000 per annum
Posted: 3 hours ago
City, London
Involved Solutions Ltd
Salary: £40000 - £45000 per annum + Benefits+ Bonus
Posted: Yesterday
Sandy, Bedfordshire
Chess Telecom
Posted: Yesterday
Slough, Berkshire
TD Group
Salary: Competitive plus package (Car, Pension, Bonus, 25 days Holiday, more)
Posted: Yesterday
Bromley, Kent
First Point
Salary: £35000.00 - £42000.00 per annum + Bonus + Benefits
Posted: Yesterday
Enfield, Middlesex
Senitor Associates
Salary: £35000 per annum
Posted: Yesterday
Borehamwood, Hertfordshire
Senitor Associates
Salary: £38000 per annum
Posted: Yesterday
Hampshire
Perfect People Recruitment Solutions Ltd
Salary: Salary Details circa £50k + 10% bonus + benefits
Posted: Yesterday
London
Kelway Ltd
Salary: Up to £44,000 per annum
Posted: Yesterday
East Midlands
EMBS Ltd
Salary: £25k - 35k per year + MS Certs + Benefits
Posted: Yesterday
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £45000 - £50000 per annum
Posted: Yesterday
Woking, Surrey
Jenrick IT
Salary: £45000 - £52000 per annum, Benefits excellent package
Posted: Yesterday
Bridgend, Mid Glamorgan
Tank Recruitment Limited
Posted: Yesterday
Leeds, West Yorkshire
Connected IT
Salary: £20000 - £45000 per annum + Car + Benefits
Posted: 2 days ago
Bedfordshire
Global Technology Solutions Ltd
Salary: £28000 - £32000 per annum
Posted: 2 days ago
Bury, Lancashire
Senitor Associates
Salary: £29000 per annum
Posted: 2 days ago
Yateley, Hampshire
That Recruit
Salary: From £30,000 to £40,000 per annum
Posted: 2 days ago
Wilmslow, Cheshire
Hiring People
Salary: Competitive
Posted: 2 days ago
Poole, Dorset
Spectrum IT Recruitment (South) Ltd
Salary: £27500 - £33000 per annum + training & benefits
Posted: 2 days ago
London
Coal IT Services
Salary: From £50,000 to £54,000 per annum plus excellent benefits and bonus
Posted: 2 days ago
Northampton, Northamptonshire
Emponics Ltd
Salary: £neg+bonus
Posted: 2 days ago
South East London
Marcus Donald People
Salary: £27000 - £30000 per annum
Posted: 2 days ago
Coventry, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £30000.00 per annum
Posted: 2 days ago
Borehamwood, Hertfordshire
Senitor Associates
Salary: £38000 per annum + Outstanding benefits
Posted: 2 days ago
Leeds, West Yorkshire
Greywood Associates Limited
Salary: £28000 - £30000 per annum + bens
Posted: 2 days ago
Stockport, Cheshire
Oscar
Salary: £30000 - £35000 per annum
Posted: 2 days ago
Southampton, Hampshire
Opus Recruitment Solutions Ltd
Salary: £32000 - £38000 per annum
Posted: 3 days ago
Redhill, Surrey
Search Consultancy
Posted: 3 days ago
Faringdon, Oxfordshire
MARS Technical Recruitment
Salary: From £27,000 to £30,000 per annum plus IT training & benefits
Posted: 3 days ago
Abingdon, Oxfordshire
MARS Technical Recruitment
Salary: From £35,000 to £35,000 per annum plus 5% bonus & benefits
Posted: 3 days ago