The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Third Line Support
Rank 329 380 409
Rank change year-on-year
+51 +29
Permanent jobs requiring a 3rd Line Support 922 709 671
As % of all permanent IT jobs located in the UK 0.83% 0.66% 0.59%
As % of the Job Titles category 0.88% 0.69% 0.62%
Number of salaries quoted 801 590 611
Average salary £37,500 £35,250 £35,000
Average salary % change year-on-year
+6.38% +0.71%
90% offered a salary of more than £28,000 £27,500 £27,500
10% offered a salary of more than £47,500 £52,500 £47,500
UK excluding London average salary £35,000 £35,000 £33,000
% change year-on-year
- +6.06%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104608 102056 108531
As % of all permanent IT jobs located in the UK 94.68% 94.69% 95.26%
Number of salaries quoted 87149 82785 93534
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,750 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the UK

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support within the UK.

3rd Line Support Salary Trend in the UK

3rd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support over the 3 months to 24 December 2014 within the UK.

3rd Line Support Salary Histogram in the UK

3rd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +46 887 £37,500 +7.14% 77
London +26 319 £40,000 +6.66% 20
South East +8 210 £37,500 +1.35% 24
West Midlands +34 87 £37,500 +11.94% 5
North West -1 77 £32,000 +6.66% 7
Berkshire +19 71 £40,750 +10.88% 8
Yorkshire +15 64 £30,000 +3.44% 4
Birmingham +34 62 £37,500 +15.38% 3
East of England -13 59 £36,500 -8.75% 5
Manchester +8 58 £31,125 +3.75% 5
South West +10 55 £34,000 +4.61% 11
Surrey -6 47 £37,500 +1.35% 3
City of London -4 45 £40,000 - 5
West Yorkshire +14 38 £30,000 +4.34% 3
Reading +13 29 £34,000 -17.07% 2
Hampshire -24 29 £33,750 -10.00% 6
Leeds +11 26 £30,000 +9.09% 2
Buckinghamshire +6 23 £27,500 -18.51% 3
East Midlands +10 18 £32,500 +8.33%
Essex -12 18 £45,000 -16.66%
Devon - 18 £34,000 - 2
North Yorkshire +21 17 £41,250 +27.90%
Wimbledon - 17 £37,500 -
Basingstoke +9 15 £32,500 -27.77%
Coventry +4 15 £39,000 -
Hertfordshire -33 15 £34,000 -2.85% 2
Bedfordshire +8 13 £32,500 -36.27% 2
Cheshire +7 13 £40,000 +15.10% 1
Cambridgeshire +5 13 £37,500 +16.27% 1
Kent -1 13 £37,500 +25.00% 2

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 24 December 2014, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 1377 (78.60%) Windows
2 990 (56.51%) VMware
3 954 (54.45%) Microsoft
4 929 (53.03%) Active Directory
5 740 (42.24%) MS Exchange
6 690 (39.38%) Windows Server 2008
7 575 (32.82%) VMware Infrastructure
8 566 (32.31%) Citrix
9 512 (29.22%) Cisco
10 480 (27.40%) MS Excel
11 460 (26.26%) Windows Server 2003
12 459 (26.20%) Firewall
13 415 (23.69%) ITIL
14 405 (23.12%) Microsoft Certification
15 397 (22.66%) Windows Server 2012
16 378 (21.58%) SAN
17 374 (21.35%) Exchange Server 2010
18 361 (20.61%) SQL Server
18 361 (20.61%) DNS
19 326 (18.61%) SQL
19 326 (18.61%) MCSE
20 309 (17.64%) TCP/IP
21 285 (16.27%) Hyper-V
22 279 (15.92%) MS Office
23 270 (15.41%) Cisco Certification
24 258 (14.73%) WAN
25 256 (14.61%) LAN
26 249 (14.21%) Finance
27 248 (14.16%) DHCP
28 235 (13.41%) Linux

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 24 December 2014, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 740 (42.24%) MS Exchange
2 374 (21.35%) Exchange Server 2010
3 220 (12.56%) Exchange Server 2007
4 200 (11.42%) Exchange Server 2013
5 195 (11.13%) Exchange Server 2003
6 192 (10.96%) SharePoint
7 151 (8.62%) IIS
8 143 (8.16%) Lync
9 43 (2.45%) Blackberry Enterprise Server
10 37 (2.11%) Apache
11 36 (2.05%) WebSphere
12 34 (1.94%) SharePoint 2010
13 24 (1.37%) Tomcat
14 19 (1.08%) IBM HTTP Server
15 14 (0.80%) WebSphere Application Server
16 11 (0.63%) SharePoint 2013
16 11 (0.63%) SharePoint Server
17 10 (0.57%) MQSeries
17 10 (0.57%) CMS
17 10 (0.57%) BizTalk Server
Applications
1 480 (27.40%) MS Excel
2 279 (15.92%) MS Office
3 42 (2.40%) MS PowerPoint
4 12 (0.68%) MS Visio
5 8 (0.46%) Spreadsheet
6 4 (0.23%) AutoCAD
7 3 (0.17%) Photoshop
8 2 (0.11%) MS Project
8 2 (0.11%) Acrobat
Business Applications
1 12 (0.68%) Dynamics CRM
2 8 (0.46%) Dynamics NAV
3 5 (0.29%) Dynamics AX
3 5 (0.29%) Retail-J
4 4 (0.23%) Oracle Cash Management
5 2 (0.11%) SAP Oil and Gas
5 2 (0.11%) assyst
5 2 (0.11%) PeopleSoft HRMS
6 1 (0.057%) Pegasus Opera
6 1 (0.057%) Agresso
6 1 (0.057%) Summit
6 1 (0.057%) Oracle EBS R12
Cloud Services
1 109 (6.22%) Office 365
2 17 (0.97%) SaaS
3 13 (0.74%) Microsoft Azure
4 12 (0.68%) PaaS
5 6 (0.34%) Google Apps
6 3 (0.17%) IaaS
7 2 (0.11%) Cloud Computing
8 1 (0.057%) Amazon AWS
Communications & Networking
1 459 (26.20%) Firewall
2 378 (21.58%) SAN
3 361 (20.61%) DNS
4 309 (17.64%) TCP/IP
5 258 (14.73%) WAN
6 256 (14.61%) LAN
7 248 (14.16%) DHCP
8 189 (10.79%) VPN
9 104 (5.94%) VoIP
10 91 (5.19%) Cisco ASA
11 79 (4.51%) NAS
12 77 (4.39%) VLAN
13 72 (4.11%) Wireless
14 69 (3.94%) iSCSI
15 56 (3.20%) Internet
16 55 (3.14%) MPLS
17 54 (3.08%) BGP
18 48 (2.74%) Network Security
19 46 (2.63%) Fibre Channel
20 38 (2.17%) SSL
Database & Business Intelligence
1 361 (20.61%) SQL Server
2 77 (4.39%) SQL Server 2008
3 46 (2.63%) SQL Server 2005
4 25 (1.43%) MySQL
4 25 (1.43%) SQL Server 2012
5 24 (1.37%) SQL Server 2000
6 23 (1.31%) Oracle Reports
7 17 (0.97%) EDRMS
7 17 (0.97%) IDOL
8 12 (0.68%) MS Access
8 12 (0.68%) DB2
9 10 (0.57%) Crystal Reports
10 7 (0.40%) Oracle Database
11 4 (0.23%) FileMaker
12 3 (0.17%) Oracle Database 10g
13 2 (0.11%) SQL Server Reporting Services
13 2 (0.11%) Relational Database
13 2 (0.11%) Big Data
14 1 (0.057%) PostgreSQL
14 1 (0.057%) SQL Server Integration Services
Development Applications
1 7 (0.40%) Team Foundation Server
2 6 (0.34%) MSI
3 5 (0.29%) Visual Studio
3 5 (0.29%) VSS/SourceSafe
4 2 (0.11%) Subversion
4 2 (0.11%) JIRA
5 1 (0.057%) TeamCity
5 1 (0.057%) Mercurial
5 1 (0.057%) WinDbg
5 1 (0.057%) Eclipse
5 1 (0.057%) InstallShield
5 1 (0.057%) NetBeans
General
1 249 (14.21%) Finance
2 88 (5.02%) Retail
3 66 (3.77%) Telecoms
4 65 (3.71%) Banking
5 56 (3.20%) Legal
6 55 (3.14%) Law
7 21 (1.20%) Investment Banking
8 19 (1.08%) Advertising
9 18 (1.03%) Back Office
10 13 (0.74%) Manufacturing
11 8 (0.46%) Front Office
12 5 (0.29%) Billing
13 3 (0.17%) Marketing
13 3 (0.17%) Games
14 2 (0.11%) Financial Institution
14 2 (0.11%) Electronics
14 2 (0.11%) French Language
15 1 (0.057%) Local Government
15 1 (0.057%) Retail Banking
15 1 (0.057%) Automotive
Libraries, Frameworks & Software Standards
1 41 (2.34%) .NET
2 28 (1.60%) ASP.NET
3 18 (1.03%) Web Services
4 16 (0.91%) CSS
4 16 (0.91%) HTML
5 13 (0.74%) FIX Protocol
6 11 (0.63%) J2EE
7 10 (0.57%) Ajax
7 10 (0.57%) JDBC
7 10 (0.57%) Middleware
8 9 (0.51%) XML
8 9 (0.51%) Application Packaging
8 9 (0.51%) WSE
9 7 (0.40%) Apache Camel
9 7 (0.40%) ActiveMQ
10 6 (0.34%) COM
11 5 (0.29%) LAMP
12 2 (0.11%) JTAPI
12 2 (0.11%) LINQ
12 2 (0.11%) Regular Expression
Miscellaneous
1 119 (6.79%) Analytical Skills
2 117 (6.68%) Blackberry
3 66 (3.77%) Clustering
4 45 (2.57%) PDA
5 43 (2.45%) Computer Science
6 28 (1.60%) Replication
6 28 (1.60%) Hedge funds
7 26 (1.48%) Thin Client
7 26 (1.48%) Statistics
7 26 (1.48%) Fat Client
8 20 (1.14%) Management Information System
9 14 (0.80%) Enterprise Storage
10 13 (0.74%) Client/Server
11 12 (0.68%) Mathematics
12 11 (0.63%) Enterprise Software
12 11 (0.63%) EqualLogic
13 10 (0.57%) AS400
14 9 (0.51%) EPoS
15 8 (0.46%) GIS
16 7 (0.40%) CLARiiON
Operating Systems
1 1377 (78.60%) Windows
2 690 (39.38%) Windows Server 2008
3 460 (26.26%) Windows Server 2003
4 397 (22.66%) Windows Server 2012
5 235 (13.41%) Linux
6 210 (11.99%) Windows 7
7 194 (11.07%) Windows XP
8 137 (7.82%) Windows 8
9 91 (5.19%) UNIX
10 53 (3.03%) Red Hat Enterprise Linux
11 41 (2.34%) Mac OS X
12 24 (1.37%) Solaris
13 23 (1.31%) AIX
14 21 (1.20%) CentOS
15 16 (0.91%) Windows Vista
16 13 (0.74%) Windows 2000
17 12 (0.68%) Apple iOS
18 11 (0.63%) Windows 2000 Server
19 9 (0.51%) Mac OS X Server
19 9 (0.51%) Android
Processes & Methodologies
1 415 (23.69%) ITIL
2 86 (4.91%) Mentoring
3 85 (4.85%) Disaster Recovery
4 79 (4.51%) Incident Management
5 71 (4.05%) Service Delivery
6 70 (4.00%) Problem Management
7 62 (3.54%) Migration
8 59 (3.37%) Change Management
9 49 (2.80%) Project Management
10 43 (2.45%) Service Management
10 43 (2.45%) Time Management
11 40 (2.28%) Load Balancing
12 36 (2.05%) Root Cause Analysis
13 34 (1.94%) Coaching
14 33 (1.88%) E-Commerce
15 27 (1.54%) Network Design
15 27 (1.54%) Capacity Planning
16 25 (1.43%) Configuration Management
17 24 (1.37%) BCP
18 23 (1.31%) Business Intelligence
Programming Languages
1 326 (18.61%) SQL
2 109 (6.22%) PowerShell
3 61 (3.48%) Java
4 38 (2.17%) C
5 34 (1.94%) VBScript
6 21 (1.20%) Shell Script
7 18 (1.03%) C#
7 18 (1.03%) Perl
8 15 (0.86%) VB
9 14 (0.80%) T-SQL
9 14 (0.80%) Bash Shell
10 11 (0.63%) Python
11 8 (0.46%) PHP
12 7 (0.40%) JavaScript
13 5 (0.29%) C++
14 3 (0.17%) PL/SQL
14 3 (0.17%) VC++
15 2 (0.11%) RPG
15 2 (0.11%) sed
15 2 (0.11%) AWK
Qualifications
1 405 (23.12%) Microsoft Certification
2 326 (18.61%) MCSE
3 270 (15.41%) Cisco Certification
4 203 (11.59%) CCNA
5 159 (9.08%) MCSA
6 135 (7.71%) MCITP
7 133 (7.59%) Degree
8 121 (6.91%) VMware Certified Professional (VCP)
9 116 (6.62%) CCNP
10 113 (6.45%) MCP
11 94 (5.37%) Security Cleared
12 76 (4.34%) SC Cleared
13 73 (4.17%) Citrix Certification
14 57 (3.25%) CCA
15 50 (2.85%) MCTS
16 40 (2.28%) DV Cleared
17 34 (1.94%) ITIL Certification
18 28 (1.60%) JNCIA
19 22 (1.26%) CCIE
20 21 (1.20%) VCP5
Quality Assurance & Compliance
1 105 (5.99%) SLA
2 13 (0.74%) ISO/IEC 27001
3 7 (0.40%) PCI DSS
4 6 (0.34%) Sarbanes-Oxley
5 3 (0.17%) QA
6 2 (0.11%) ISO 9001
7 1 (0.057%) ISO 9000
7 1 (0.057%) Solvency II
System Software
1 929 (53.03%) Active Directory
2 575 (32.82%) VMware Infrastructure
3 285 (16.27%) Hyper-V
4 204 (11.64%) XenApp
5 198 (11.30%) vSphere
6 87 (4.97%) VMware ESX
7 86 (4.91%) XenDesktop
8 71 (4.05%) VMware ESXi
9 51 (2.91%) XenServer
10 46 (2.63%) Terminal Services
11 33 (1.88%) ISA Server
12 30 (1.71%) vCloud
13 23 (1.31%) Microsoft App-V
14 16 (0.91%) Citrix Presentation Server
15 14 (0.80%) VMware Server
15 14 (0.80%) Xen
16 13 (0.74%) Terminal Server
16 13 (0.74%) Forefront TMG
17 5 (0.29%) Microsoft Virtual Server
17 5 (0.29%) VMware Workstation
Systems Management
1 152 (8.68%) SCCM
2 86 (4.91%) SCOM
3 75 (4.28%) Backup Exec
4 55 (3.14%) NetBackup
5 41 (2.34%) WSUS
6 34 (1.94%) Norton AntiVirus
7 26 (1.48%) FortiGate
8 18 (1.03%) Systems Management Server (SMS)
9 16 (0.91%) SCVMM
10 15 (0.86%) Nagios
11 12 (0.68%) Symantec Enterprise Vault
12 10 (0.57%) Netcool
13 9 (0.51%) OpenView Configuration Management
13 9 (0.51%) Unicenter
13 9 (0.51%) Veritas Storage Foundation
13 9 (0.51%) SolarWinds Orion
14 8 (0.46%) ARCserve
15 7 (0.40%) SCOrch
16 6 (0.34%) EMC NetWorker
16 6 (0.34%) Tivoli Storage Manager
Vendors
1 990 (56.51%) VMware
2 954 (54.45%) Microsoft
3 566 (32.31%) Citrix
4 512 (29.22%) Cisco
5 173 (9.87%) HP
6 138 (7.88%) Juniper
7 114 (6.51%) Symantec
8 92 (5.25%) CheckPoint
9 87 (4.97%) Dell
10 83 (4.74%) Oracle
11 74 (4.22%) NetApp
12 73 (4.17%) EMC
13 67 (3.82%) IBM
13 67 (3.82%) Apple
14 57 (3.25%) SolarWinds
15 55 (3.14%) Bloomberg
16 50 (2.85%) F5
17 44 (2.51%) McAfee
18 41 (2.34%) Red Hat
19 39 (2.23%) Veeam
Berkshire
Lorien Resourcing
Salary: benefits package
Posted: 3 days ago
Gatwick, West Sussex
Complete Tech Limited
Salary: From £38,000 to £42,000 per annum + On-Call + Benefits
Posted: 3 days ago
Woking, Surrey
Edge Specialist Recruitment
Salary: Great bens
Posted: 3 days ago
City, London
Global Technology Solutions Ltd
Salary: £45000 - £50000 per annum + Benefits+training opportunities
Posted: 3 days ago
Guildford, Surrey
Lorien Resourcing
Posted: 3 days ago
Fareham, Hampshire
Roc Search
Salary: £28000 - £32000 per annum + + Benefits
Posted: 4 days ago
Reading, Berkshire
Lorien Resourcing
Salary: Competitive
Posted: 4 days ago
Hampshire
Tank Recruitment
Salary: £40000 - £55000 per annum
Posted: 4 days ago
Devon
Tank Recruitment
Salary: £28000 - £40000 per annum
Posted: 4 days ago
Wiltshire
Tank Recruitment
Salary: £40000 - £55000 per annum
Posted: 4 days ago
Bracknell, Berkshire
Lorien Resourcing
Salary: Competitive
Posted: 4 days ago
Cambridge, Cambridgeshire
EXCELerate
Salary: £35k to £40k DOE, Corporate Benefits
Posted: 4 days ago
West Bromwich, West Midlands (County)
Senitor Associates
Salary: £25000 - £30000 per annum + benefits
Posted: 4 days ago
Cannock, Staffordshire
Senitor Associates
Salary: £35000 - £45000 per annum + great company + benefits
Posted: 4 days ago
Sunbury-On-Thames, Middlesex
Senitor Associates
Salary: £30000 - £35000 per annum + Benefts package
Posted: 4 days ago
Bristol, Avon
Westek Recruitment
Salary: £30000 - £40000 per annum + Benefits Package
Posted: 4 days ago
Bracknell, Berkshire
Lorien Resourcing
Salary: Competitive
Posted: 4 days ago
Manchester, Lancashire
Experis Ltd
Salary: £30000.00 - £33500.00 per annum + benefits
Posted: 4 days ago
Bournemouth, Dorset
Spectrum IT Recruitment (South) Ltd
Salary: £30000 - £38000 per annum + Benefits
Posted: 5 days ago
Bedford, Bedfordshire
Coal IT Services
Salary: From £40,000 to £45,000 per annum plus excellent benefits & overtime
Posted: 5 days ago