The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 1 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Apr 2015
Same period 2014 Same period 2013
Third Line Support
Rank 354 410 393
Rank change year-on-year
+56 -17
Permanent jobs requiring a 3rd Line Support 844 724 683
As % of all permanent IT jobs located in the UK 0.76% 0.62% 0.62%
As % of the Job Titles category 0.80% 0.66% 0.65%
Number of salaries quoted 729 655 603
Average salary £37,000 £35,000 £34,000
Average salary % change year-on-year
+5.71% +2.94%
90% offered a salary of more than £28,000 £27,500 £27,500
10% offered a salary of more than £47,500 £45,500 £50,000
UK excluding London average salary £35,000 £34,000 £32,500
% change year-on-year
+2.94% +4.61%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104868 109684 105271
As % of all permanent IT jobs located in the UK 94.75% 94.59% 94.79%
Number of salaries quoted 85928 88706 87993
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,450 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the UK

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support within the UK.

3rd Line Support Salary Trend in the UK

3rd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support over the 3 months to 1 April 2015 within the UK.

3rd Line Support Salary Histogram in the UK

3rd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 1 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +48 794 £37,500 +7.14% 88
London +13 271 £40,000 +4.57% 24
South East -20 197 £40,000 +8.10% 18
East of England +4 80 £40,000 +17.64% 7
Berkshire +28 67 £43,000 +15.43% 4
North West +23 59 £33,000 +1.53% 8
South West +7 59 £34,000 +4.61% 15
Surrey +10 58 £40,000 +6.66% 2
Yorkshire +38 54 £30,500 +1.66% 3
West Midlands +13 52 £34,500 +15.00% 9
City of London +13 49 £37,500 -14.28% 5
West Yorkshire +15 41 £30,750 +2.50% 2
Leeds +28 35 £31,500 +5.00% 2
Manchester +1 31 £35,000 +7.69% 6
Hampshire -15 31 £45,000 +40.62% 5
East Midlands +23 27 £32,500 +8.33% 4
Cambridgeshire +25 25 £40,000 +42.85% 4
Cheshire +20 25 £30,000 +9.09% 1
Bracknell +21 21 £50,000 +33.33% 1
Hertfordshire -13 21 £34,000 -2.85% 2
Buckinghamshire +8 20 £45,000 +13.92%
Reading +2 20 £31,500 -14.86% 2
South Wales +4 18 £36,000 +5.88%
Wales 0 18 £36,000 +5.88%
Birmingham -6 18 £36,000 +10.76% 2
Guildford +18 16 £45,000 +45.16% 1
Woking - 16 £34,000 -
Suffolk +23 14 £36,250 +6.61% 1
Gloucestershire -9 14 £34,500 -13.75% 7
Wiltshire +14 12 £45,000 +66.66% 1

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 1 April 2015, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 1349 (77.89%) Windows
2 1025 (59.18%) VMware
3 924 (53.35%) Active Directory
4 896 (51.73%) Microsoft
5 708 (40.88%) MS Exchange
6 635 (36.66%) Windows Server 2008
7 559 (32.27%) VMware Infrastructure
8 509 (29.39%) Citrix
9 473 (27.31%) Cisco
10 440 (25.40%) Windows Server 2012
11 416 (24.02%) MS Excel
12 411 (23.73%) Microsoft Certification
13 406 (23.44%) SAN
14 403 (23.27%) Windows Server 2003
15 399 (23.04%) Firewall
16 390 (22.52%) SQL Server
17 349 (20.15%) ITIL
18 338 (19.52%) DNS
18 338 (19.52%) Exchange Server 2010
19 336 (19.40%) SQL
20 327 (18.88%) Hyper-V
21 321 (18.53%) MCSE
22 256 (14.78%) TCP/IP
23 252 (14.55%) Linux
24 250 (14.43%) MS Office
25 235 (13.57%) DHCP
26 223 (12.88%) Cisco Certification
27 219 (12.64%) LAN
28 216 (12.47%) WAN
29 207 (11.95%) HP

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 1 April 2015, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 708 (40.88%) MS Exchange
2 338 (19.52%) Exchange Server 2010
3 205 (11.84%) SharePoint
4 196 (11.32%) Exchange Server 2013
5 167 (9.64%) IIS
6 166 (9.58%) Exchange Server 2007
7 152 (8.78%) Exchange Server 2003
8 138 (7.97%) Lync
9 57 (3.29%) Blackberry Enterprise Server
10 42 (2.42%) WebSphere
11 33 (1.91%) IBM HTTP Server
12 26 (1.50%) Tomcat
13 22 (1.27%) Apache
14 20 (1.15%) SharePoint 2010
15 18 (1.04%) WebSphere Application Server
16 14 (0.81%) MQSeries
16 14 (0.81%) SharePoint Server
17 13 (0.75%) SharePoint 2013
18 11 (0.64%) CMS
19 10 (0.58%) BizTalk Server
Applications
1 416 (24.02%) MS Excel
2 250 (14.43%) MS Office
3 20 (1.15%) MS PowerPoint
4 11 (0.64%) MS Visio
5 8 (0.46%) Spreadsheet
6 4 (0.23%) AutoCAD
7 3 (0.17%) Photoshop
8 2 (0.12%) MS Project
8 2 (0.12%) Acrobat
9 1 (0.058%) Adobe Creative Suite
Business Applications
1 12 (0.69%) Dynamics CRM
2 11 (0.64%) Dynamics NAV
3 5 (0.29%) Dynamics AX
3 5 (0.29%) Retail-J
4 4 (0.23%) SAP Oil and Gas
4 4 (0.23%) Magento
4 4 (0.23%) Fredhopper
4 4 (0.23%) Oracle Cash Management
5 2 (0.12%) PeopleSoft HRMS
6 1 (0.058%) Pegasus Opera
6 1 (0.058%) RMDS
6 1 (0.058%) assyst
6 1 (0.058%) Oracle EBS R12
6 1 (0.058%) Dynamics GP
Cloud Services
1 109 (6.29%) Office 365
2 18 (1.04%) SaaS
3 12 (0.69%) Microsoft Azure
4 5 (0.29%) Amazon AWS
4 5 (0.29%) Amazon EC2
5 4 (0.23%) PaaS
5 4 (0.23%) IaaS
6 3 (0.17%) Google Apps
7 2 (0.12%) Virtual Private Cloud
8 1 (0.058%) Cloud Computing
Communications & Networking
1 406 (23.44%) SAN
2 399 (23.04%) Firewall
3 338 (19.52%) DNS
4 256 (14.78%) TCP/IP
5 235 (13.57%) DHCP
6 219 (12.64%) LAN
7 216 (12.47%) WAN
8 186 (10.74%) VPN
9 105 (6.06%) NAS
10 95 (5.48%) VoIP
11 84 (4.85%) Wireless
12 76 (4.39%) Cisco ASA
13 74 (4.27%) VLAN
14 57 (3.29%) iSCSI
14 57 (3.29%) Fibre Channel
15 56 (3.23%) Internet
16 40 (2.31%) SSL
17 38 (2.19%) MPLS
17 38 (2.19%) BGP
18 37 (2.14%) Network Security
Database & Business Intelligence
1 390 (22.52%) SQL Server
2 77 (4.45%) SQL Server 2008
3 57 (3.29%) SQL Server 2005
4 29 (1.67%) Oracle Reports
5 25 (1.44%) SQL Server 2000
6 19 (1.10%) MySQL
7 18 (1.04%) SQL Server 2012
8 17 (0.98%) Oracle Database
9 16 (0.92%) DB2
10 11 (0.64%) Crystal Reports
11 10 (0.58%) MS Access
12 9 (0.52%) Oracle Database 10g
13 7 (0.40%) EDRMS
13 7 (0.40%) IDOL
14 5 (0.29%) SQL Server Reporting Services
14 5 (0.29%) Relational Database
15 2 (0.12%) SQL Server Integration Services
16 1 (0.058%) SQL Server Analysis Services
16 1 (0.058%) Sybase ASE
16 1 (0.058%) PostgreSQL
Development Applications
1 7 (0.40%) Visual Studio
2 5 (0.29%) Team Foundation Server
3 3 (0.17%) JIRA
3 3 (0.17%) VSS/SourceSafe
3 3 (0.17%) MSI
4 2 (0.12%) InstallShield
4 2 (0.12%) WinDbg
5 1 (0.058%) Oracle APEX
5 1 (0.058%) Git (software)
5 1 (0.058%) AdminStudio
5 1 (0.058%) NetBeans
5 1 (0.058%) Subversion
5 1 (0.058%) Oracle Forms
5 1 (0.058%) Eclipse
General
1 196 (11.32%) Finance
2 64 (3.70%) Telecoms
3 63 (3.64%) Law
3 63 (3.64%) Retail
4 55 (3.18%) Banking
5 36 (2.08%) Back Office
6 32 (1.85%) Legal
7 24 (1.39%) Advertising
8 13 (0.75%) Manufacturing
9 6 (0.35%) Games
9 6 (0.35%) Investment Banking
9 6 (0.35%) Marketing
10 5 (0.29%) French Language
11 4 (0.23%) Electronics
12 3 (0.17%) Automotive
12 3 (0.17%) German Language
13 2 (0.12%) Financial Institution
14 1 (0.058%) Spanish Language
14 1 (0.058%) Publishing
14 1 (0.058%) Billing
Libraries, Frameworks & Software Standards
1 60 (3.46%) .NET
2 34 (1.96%) Web Services
3 26 (1.50%) XML
3 26 (1.50%) ASP.NET
4 25 (1.44%) HTML
5 19 (1.10%) CSS
6 17 (0.98%) Middleware
7 16 (0.92%) Application Packaging
8 14 (0.81%) JDBC
8 14 (0.81%) J2EE
9 11 (0.64%) Ajax
10 8 (0.46%) COM
11 4 (0.23%) WSE
12 3 (0.17%) .NET Framework
13 2 (0.12%) Software Packaging
13 2 (0.12%) jQuery
13 2 (0.12%) Regular Expression
13 2 (0.12%) LAMP
13 2 (0.12%) JTAPI
14 1 (0.058%) ActiveMQ
Miscellaneous
1 119 (6.87%) Analytical Skills
2 115 (6.64%) Blackberry
3 71 (4.10%) Clustering
4 44 (2.54%) Replication
5 32 (1.85%) Computer Science
6 26 (1.50%) Fat Client
6 26 (1.50%) Thin Client
7 24 (1.39%) AS400
8 20 (1.15%) PDA
9 19 (1.10%) Client/Server
9 19 (1.10%) Management Information System
10 17 (0.98%) Statistics
10 17 (0.98%) Enterprise Storage
11 12 (0.69%) Hedge funds
11 12 (0.69%) User Experience
11 12 (0.69%) IVR
12 11 (0.64%) CMDB
12 11 (0.64%) Enterprise Software
13 9 (0.52%) Social Media
13 9 (0.52%) EPoS
Operating Systems
1 1349 (77.89%) Windows
2 635 (36.66%) Windows Server 2008
3 440 (25.40%) Windows Server 2012
4 403 (23.27%) Windows Server 2003
5 252 (14.55%) Linux
6 205 (11.84%) Windows 7
7 155 (8.95%) Windows XP
8 132 (7.62%) Windows 8
9 74 (4.27%) UNIX
10 50 (2.89%) Red Hat Enterprise Linux
11 32 (1.85%) Mac OS X
12 27 (1.56%) Solaris
12 27 (1.56%) CentOS
13 22 (1.27%) AIX
14 19 (1.10%) OS/400
15 12 (0.69%) Mac OS
16 11 (0.64%) Windows 2000
16 11 (0.64%) Windows Vista
17 10 (0.58%) Apple iOS
18 8 (0.46%) Android
Processes & Methodologies
1 349 (20.15%) ITIL
2 86 (4.97%) Service Delivery
3 83 (4.79%) Disaster Recovery
4 79 (4.56%) Mentoring
5 57 (3.29%) Problem Management
6 53 (3.06%) Incident Management
7 48 (2.77%) Project Management
8 46 (2.66%) Root Cause Analysis
9 45 (2.60%) Migration
10 44 (2.54%) Change Management
11 39 (2.25%) Service Management
12 37 (2.14%) Time Management
13 30 (1.73%) Load Balancing
14 27 (1.56%) Business Intelligence
14 27 (1.56%) Configuration Management
15 26 (1.50%) Kalman Filter
16 24 (1.39%) Business Continuity
16 24 (1.39%) E-Commerce
17 23 (1.33%) CRM
18 21 (1.21%) Network Design
Programming Languages
1 336 (19.40%) SQL
2 108 (6.24%) PowerShell
3 60 (3.46%) Java
4 33 (1.91%) C#
5 30 (1.73%) C
6 25 (1.44%) Perl
7 24 (1.39%) VB
8 22 (1.27%) VBScript
9 21 (1.21%) T-SQL
10 18 (1.04%) Shell Script
11 16 (0.92%) Bash Shell
12 13 (0.75%) PL/SQL
13 12 (0.69%) JavaScript
14 9 (0.52%) VC++
15 7 (0.40%) C++
16 5 (0.29%) PHP
16 5 (0.29%) VB.NET
17 4 (0.23%) Python
17 4 (0.23%) Korn
18 3 (0.17%) XPath
Qualifications
1 411 (23.73%) Microsoft Certification
2 321 (18.53%) MCSE
3 223 (12.88%) Cisco Certification
4 189 (10.91%) MCSA
5 169 (9.76%) CCNA
6 141 (8.14%) VMware Certified Professional (VCP)
7 131 (7.56%) MCITP
8 120 (6.93%) MCP
9 99 (5.72%) Degree
10 96 (5.54%) CCNP
11 82 (4.73%) Security Cleared
12 76 (4.39%) Citrix Certification
13 60 (3.46%) SC Cleared
14 57 (3.29%) CCA
15 35 (2.02%) MCTS
16 34 (1.96%) VCP5
17 28 (1.62%) DV Cleared
18 25 (1.44%) ITIL Certification
19 18 (1.04%) JNCIA
20 15 (0.87%) VCAP
Quality Assurance & Compliance
1 113 (6.52%) SLA
2 10 (0.58%) ISO/IEC 27001
3 7 (0.40%) Sarbanes-Oxley
3 7 (0.40%) PCI DSS
4 2 (0.12%) ISO 9000
4 2 (0.12%) QA
System Software
1 924 (53.35%) Active Directory
2 559 (32.27%) VMware Infrastructure
3 327 (18.88%) Hyper-V
4 197 (11.37%) XenApp
4 197 (11.37%) vSphere
5 109 (6.29%) XenDesktop
6 63 (3.64%) VMware ESX
7 51 (2.94%) XenServer
8 47 (2.71%) VMware ESXi
9 46 (2.66%) Terminal Services
10 38 (2.19%) vCloud
11 23 (1.33%) Terminal Server
12 20 (1.15%) ISA Server
13 19 (1.10%) Microsoft App-V
14 15 (0.87%) Xen
15 14 (0.81%) VMware Server
16 11 (0.64%) Citrix Presentation Server
17 8 (0.46%) Forefront TMG
18 5 (0.29%) VMware Workstation
18 5 (0.29%) Firmware
Systems Management
1 171 (9.87%) SCCM
2 85 (4.91%) SCOM
3 75 (4.33%) Backup Exec
4 40 (2.31%) WSUS
5 36 (2.08%) NetBackup
6 25 (1.44%) FortiGate
7 24 (1.39%) Norton AntiVirus
8 15 (0.87%) Nagios
9 13 (0.75%) EMC NetWorker
9 13 (0.75%) SCVMM
10 12 (0.69%) Veritas Storage Foundation
10 12 (0.69%) ARCserve
10 12 (0.69%) Symantec Enterprise Vault
11 10 (0.58%) Systems Management Server (SMS)
12 9 (0.52%) OpenView Configuration Management
12 9 (0.52%) SCDPM
12 9 (0.52%) Opsview
13 8 (0.46%) EdgeSight
13 8 (0.46%) Netcool
14 7 (0.40%) Unicenter
Vendors
1 1025 (59.18%) VMware
2 896 (51.73%) Microsoft
3 509 (29.39%) Citrix
4 473 (27.31%) Cisco
5 207 (11.95%) HP
6 110 (6.35%) Oracle
7 105 (6.06%) Symantec
8 101 (5.83%) Dell
9 99 (5.72%) Juniper
10 97 (5.60%) NetApp
11 91 (5.25%) IBM
12 79 (4.56%) EMC
13 68 (3.93%) CheckPoint
14 59 (3.41%) Apple
15 58 (3.35%) Veeam
16 46 (2.66%) SolarWinds
17 43 (2.48%) F5
17 43 (2.48%) Bloomberg
18 38 (2.19%) 3PAR
19 35 (2.02%) Red Hat
West Sussex
Clearwater People Solutions
Salary: £30000 - £45000 Per Annum + benefits
Posted: 12 hours ago
St. Neots, Cambridgeshire
Senitor Associates
Salary: £28000 - £40000 per annum
Posted: 12 hours ago
Winchester, Hampshire
Sparsholt College Hampshire
Salary: From £23,187 to £26,939 per annum
Posted: 17 hours ago
Scotland
Clearwater People Solutions
Salary: £38000 - £42000 Per Annum Excellent benefits
Posted: 20 hours ago
London
Latcom Ltd
Salary: From £35,000 to £42,000 per annum + Benefits
Posted: 21 hours ago
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £220.00 - £250.00 per day
Posted: Yesterday
Oldham, Lancashire
Search Consultancy
Posted: Yesterday
London
Kelway Ltd
Salary: Up to £44,000 per annum
Posted: Yesterday
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £41000 - £42000 per annum + £1,200 DV Clearance allowance
Posted: Yesterday
Chorley, Lancashire
FT Select
Salary: From £30,000 to £35,000 per annum plus benefits
Posted: Yesterday
Gloucestershire
IT Talent Solutions
Salary: From £20,000 to £33,000 per annum
Posted: Yesterday
Gloucestershire
Ampersand Consulting
Salary: £32000 - £36000 per annum + Benefits
Posted: Yesterday
South East London
Anthony James Consulting
Salary: From £35,000 to £40,000 per annum 25 days holidays Pension//Life Insur
Posted: Yesterday
Manchester, Lancashire
Senitor Associates
Salary: £30000 per annum
Posted: Yesterday
City, London
Oscar Associates (UK) Ltd
Salary: £26000 - £34000 per annum + Healthcare, Pension, Bonus
Posted: Yesterday
Nottingham, Nottinghamshire
Sanderson
Salary: £35000.00 - £40000.00 per annum + Excellent Benefits
Posted: 2 days ago
Bury, Lancashire
Circle Recruitment
Salary: £25000 - £30000 per annum
Posted: 2 days ago
Birmingham, West Midlands (County)
EasyWebRecruitment.com
Salary: £30-£35K
Posted: 2 days ago
Grimsby, South Humberside
PNG Recruitment Solutions
Salary: From £25,000 to £27,000 per annum
Posted: 2 days ago
Broxbourne, Hertfordshire
Oscar Associates (UK) Ltd
Salary: £29000 - £35000 per annum
Posted: 2 days ago