The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 5 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Mar 2015
Same period 2014 Same period 2013
Third Line Support
Rank 332 410 401
Rank change year-on-year
+78 -9
Permanent jobs requiring a 3rd Line Support 851 642 596
As % of all permanent IT jobs located in the UK 0.81% 0.61% 0.58%
As % of the Job Titles category 0.86% 0.64% 0.61%
Number of salaries quoted 729 582 525
Average salary £36,500 £35,000 £35,000
Average salary % change year-on-year
+4.28% -
90% offered a salary of more than £27,900 £27,500 £27,500
10% offered a salary of more than £47,500 £45,600 £50,000
UK excluding London average salary £35,000 £35,000 £33,500
% change year-on-year
- +4.47%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
99404 99827 97677
As % of all permanent IT jobs located in the UK 94.79% 94.50% 94.83%
Number of salaries quoted 81778 80400 82215
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the UK

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support within the UK.

3rd Line Support Salary Trend in the UK

3rd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support over the 3 months to 5 March 2015 within the UK.

3rd Line Support Salary Histogram in the UK

3rd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 5 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +64 805 £36,500 +4.28% 94
London +51 265 £40,000 +6.66% 36
South East -5 202 £40,000 +6.66% 22
East of England +1 78 £40,000 +17.64% 5
North West +39 76 £31,875 +6.25% 7
Berkshire +34 69 £43,000 +3.61% 6
South West +3 58 £34,000 +4.61% 10
Yorkshire +34 56 £30,000 +3.44% 6
West Midlands +6 55 £33,250 +3.10% 2
Manchester +17 53 £31,750 +12.38% 4
Surrey -5 53 £39,250 +4.66% 6
City of London -6 44 £37,500 -16.66% 7
West Yorkshire +13 40 £30,000 +3.44% 3
Hampshire -24 34 £39,500 +17.03% 3
Leeds +21 33 £30,000 +3.44% 2
Reading +10 26 £33,000 -10.81% 3
Hertfordshire -21 23 £32,500 -7.14% 1
Birmingham -8 22 £35,000 +4.47%
Buckinghamshire +21 21 £41,250 +4.43% 4
Cambridgeshire +10 21 £38,500 +37.50% 4
Cheshire +3 21 £31,000 -1.58% 1
East Midlands +29 20 £32,500 +12.06% 5
Bracknell +9 20 £50,000 +33.33%
Wales -2 18 £42,500 +21.42%
South Wales -3 18 £42,500 +21.42%
Wiltshire +12 16 £47,500 +75.92% 2
Bedfordshire +8 15 £43,750 +45.83%
Guildford +21 14 £45,000 +60.71% 4
Cardiff - 14 £42,500 -
Bedford +20 13 £43,750 +45.83%

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 5 March 2015, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 1364 (77.68%) Windows
2 1045 (59.51%) VMware
3 936 (53.30%) Active Directory
4 915 (52.11%) Microsoft
5 726 (41.34%) MS Exchange
6 650 (37.02%) Windows Server 2008
7 574 (32.69%) VMware Infrastructure
8 525 (29.90%) Citrix
9 510 (29.04%) Cisco
10 437 (24.89%) Firewall
11 429 (24.43%) MS Excel
12 427 (24.32%) SAN
13 425 (24.20%) Windows Server 2003
14 421 (23.97%) Windows Server 2012
15 419 (23.86%) Microsoft Certification
16 407 (23.18%) SQL Server
17 374 (21.30%) ITIL
18 351 (19.99%) SQL
19 347 (19.76%) Exchange Server 2010
20 345 (19.65%) DNS
21 335 (19.08%) MCSE
22 321 (18.28%) Hyper-V
23 262 (14.92%) TCP/IP
24 251 (14.29%) MS Office
25 244 (13.90%) Cisco Certification
26 240 (13.67%) DHCP
27 235 (13.38%) LAN
27 235 (13.38%) WAN
28 233 (13.27%) Linux
29 213 (12.13%) Windows 7

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 5 March 2015, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 726 (41.34%) MS Exchange
2 347 (19.76%) Exchange Server 2010
3 212 (12.07%) SharePoint
4 205 (11.67%) Exchange Server 2013
5 184 (10.48%) Exchange Server 2007
6 180 (10.25%) IIS
7 170 (9.68%) Exchange Server 2003
8 148 (8.43%) Lync
9 54 (3.08%) Blackberry Enterprise Server
10 40 (2.28%) WebSphere
11 32 (1.82%) IBM HTTP Server
12 26 (1.48%) Apache
13 25 (1.42%) SharePoint 2010
13 25 (1.42%) Tomcat
14 18 (1.03%) WebSphere Application Server
15 15 (0.85%) SharePoint Server
16 14 (0.80%) MQSeries
16 14 (0.80%) SharePoint 2013
17 12 (0.68%) CMS
18 10 (0.57%) JBoss
Applications
1 429 (24.43%) MS Excel
2 251 (14.29%) MS Office
3 18 (1.03%) MS PowerPoint
4 12 (0.68%) MS Visio
5 8 (0.46%) Spreadsheet
6 4 (0.23%) AutoCAD
7 3 (0.17%) Photoshop
8 2 (0.11%) MS Project
8 2 (0.11%) Acrobat
9 1 (0.057%) Adobe Creative Suite
Business Applications
1 12 (0.68%) Dynamics CRM
2 11 (0.63%) Dynamics NAV
3 5 (0.28%) Retail-J
3 5 (0.28%) Dynamics AX
4 4 (0.23%) Oracle Cash Management
5 2 (0.11%) assyst
5 2 (0.11%) PeopleSoft HRMS
6 1 (0.057%) Fredhopper
6 1 (0.057%) Oracle EBS R12
6 1 (0.057%) Magento
6 1 (0.057%) Pegasus Opera
6 1 (0.057%) Dynamics GP
6 1 (0.057%) SAP Oil and Gas
Cloud Services
1 106 (6.04%) Office 365
2 23 (1.31%) SaaS
3 15 (0.85%) Microsoft Azure
4 4 (0.23%) Amazon EC2
4 4 (0.23%) PaaS
4 4 (0.23%) IaaS
5 3 (0.17%) Google Apps
5 3 (0.17%) Amazon AWS
6 1 (0.057%) Cloud Computing
Communications & Networking
1 437 (24.89%) Firewall
2 427 (24.32%) SAN
3 345 (19.65%) DNS
4 262 (14.92%) TCP/IP
5 240 (13.67%) DHCP
6 235 (13.38%) LAN
6 235 (13.38%) WAN
7 194 (11.05%) VPN
8 110 (6.26%) NAS
9 107 (6.09%) VoIP
10 88 (5.01%) Wireless
11 85 (4.84%) Cisco ASA
12 67 (3.82%) VLAN
13 60 (3.42%) Fibre Channel
13 60 (3.42%) iSCSI
14 57 (3.25%) Internet
15 45 (2.56%) MPLS
15 45 (2.56%) BGP
16 39 (2.22%) SSL
17 38 (2.16%) Network Security
Database & Business Intelligence
1 407 (23.18%) SQL Server
2 84 (4.78%) SQL Server 2008
3 62 (3.53%) SQL Server 2005
4 29 (1.65%) Oracle Reports
5 28 (1.59%) SQL Server 2000
6 24 (1.37%) SQL Server 2012
7 23 (1.31%) MySQL
8 16 (0.91%) DB2
9 14 (0.80%) Oracle Database
10 13 (0.74%) EDRMS
10 13 (0.74%) IDOL
11 12 (0.68%) Crystal Reports
12 11 (0.63%) MS Access
13 7 (0.40%) Oracle Database 10g
14 4 (0.23%) SQL Server Reporting Services
14 4 (0.23%) Relational Database
15 2 (0.11%) FileMaker
16 1 (0.057%) MariaDB
16 1 (0.057%) EDMS
16 1 (0.057%) Oracle Discoverer
Development Applications
1 6 (0.34%) Visual Studio
1 6 (0.34%) Team Foundation Server
2 5 (0.28%) JIRA
3 3 (0.17%) VSS/SourceSafe
4 2 (0.11%) InstallShield
4 2 (0.11%) MSI
4 2 (0.11%) WinDbg
5 1 (0.057%) Oracle APEX
5 1 (0.057%) Git (software)
5 1 (0.057%) Eclipse
5 1 (0.057%) Oracle Forms
5 1 (0.057%) NetBeans
5 1 (0.057%) Subversion
General
1 212 (12.07%) Finance
2 72 (4.10%) Retail
3 71 (4.04%) Telecoms
4 64 (3.64%) Law
5 55 (3.13%) Banking
6 34 (1.94%) Legal
7 30 (1.71%) Back Office
8 22 (1.25%) Advertising
9 8 (0.46%) Investment Banking
9 8 (0.46%) Manufacturing
10 6 (0.34%) Games
11 4 (0.23%) French Language
12 3 (0.17%) Billing
13 2 (0.11%) Marketing
13 2 (0.11%) Automotive
13 2 (0.11%) Financial Institution
13 2 (0.11%) German Language
14 1 (0.057%) Publishing
14 1 (0.057%) Electronics
Libraries, Frameworks & Software Standards
1 60 (3.42%) .NET
2 30 (1.71%) ASP.NET
3 29 (1.65%) Web Services
4 24 (1.37%) HTML
5 19 (1.08%) XML
6 18 (1.03%) CSS
7 17 (0.97%) Middleware
8 15 (0.85%) J2EE
8 15 (0.85%) Application Packaging
9 14 (0.80%) JDBC
10 12 (0.68%) Ajax
11 8 (0.46%) COM
12 7 (0.40%) Apache Camel
12 7 (0.40%) ActiveMQ
13 6 (0.34%) WSE
14 2 (0.11%) JTAPI
14 2 (0.11%) LAMP
14 2 (0.11%) jQuery
14 2 (0.11%) Software Packaging
14 2 (0.11%) Regular Expression
Miscellaneous
1 131 (7.46%) Analytical Skills
2 111 (6.32%) Blackberry
3 67 (3.82%) Clustering
4 43 (2.45%) Replication
5 38 (2.16%) Computer Science
6 25 (1.42%) Statistics
7 23 (1.31%) Fat Client
7 23 (1.31%) Thin Client
8 19 (1.08%) Management Information System
9 18 (1.03%) AS400
9 18 (1.03%) PDA
10 17 (0.97%) Client/Server
11 16 (0.91%) Enterprise Storage
11 16 (0.91%) Hedge funds
12 11 (0.63%) Enterprise Software
13 10 (0.57%) EPoS
13 10 (0.57%) CMDB
14 9 (0.51%) iPhone
14 9 (0.51%) User Experience
14 9 (0.51%) IVR
Operating Systems
1 1364 (77.68%) Windows
2 650 (37.02%) Windows Server 2008
3 425 (24.20%) Windows Server 2003
4 421 (23.97%) Windows Server 2012
5 233 (13.27%) Linux
6 213 (12.13%) Windows 7
7 159 (9.05%) Windows XP
8 142 (8.09%) Windows 8
9 91 (5.18%) UNIX
10 47 (2.68%) Red Hat Enterprise Linux
11 30 (1.71%) Mac OS X
12 28 (1.59%) Solaris
13 24 (1.37%) AIX
14 19 (1.08%) CentOS
15 16 (0.91%) Windows 2000
16 14 (0.80%) OS/400
17 9 (0.51%) Apple iOS
17 9 (0.51%) Windows Vista
18 7 (0.40%) Android
19 6 (0.34%) Mac OS
Processes & Methodologies
1 374 (21.30%) ITIL
2 85 (4.84%) Disaster Recovery
3 82 (4.67%) Mentoring
4 80 (4.56%) Service Delivery
5 63 (3.59%) Incident Management
6 59 (3.36%) Problem Management
7 53 (3.02%) Change Management
8 45 (2.56%) Time Management
9 44 (2.51%) Migration
10 43 (2.45%) Service Management
10 43 (2.45%) Root Cause Analysis
11 41 (2.33%) Project Management
12 28 (1.59%) Kalman Filter
12 28 (1.59%) Configuration Management
13 26 (1.48%) Load Balancing
13 26 (1.48%) CRM
14 25 (1.42%) E-Commerce
14 25 (1.42%) Business Continuity
15 24 (1.37%) Business Intelligence
16 23 (1.31%) Coaching
Programming Languages
1 351 (19.99%) SQL
2 103 (5.87%) PowerShell
3 64 (3.64%) Java
4 32 (1.82%) C
5 31 (1.77%) C#
6 24 (1.37%) Perl
7 22 (1.25%) VBScript
7 22 (1.25%) VB
8 19 (1.08%) T-SQL
9 17 (0.97%) Shell Script
10 16 (0.91%) Bash Shell
11 11 (0.63%) PL/SQL
12 10 (0.57%) JavaScript
13 7 (0.40%) C++
13 7 (0.40%) PHP
13 7 (0.40%) VC++
14 4 (0.23%) Korn
15 3 (0.17%) Python
15 3 (0.17%) XPath
16 2 (0.11%) AWK
Qualifications
1 419 (23.86%) Microsoft Certification
2 335 (19.08%) MCSE
3 244 (13.90%) Cisco Certification
4 196 (11.16%) MCSA
5 184 (10.48%) CCNA
6 142 (8.09%) VMware Certified Professional (VCP)
7 131 (7.46%) MCITP
8 128 (7.29%) MCP
9 117 (6.66%) CCNP
10 104 (5.92%) Degree
11 88 (5.01%) Security Cleared
12 75 (4.27%) Citrix Certification
13 65 (3.70%) SC Cleared
14 63 (3.59%) VCP4
15 57 (3.25%) CCA
16 39 (2.22%) MCTS
17 37 (2.11%) DV Cleared
18 30 (1.71%) ITIL Certification
19 29 (1.65%) VCP5
20 22 (1.25%) JNCIA
Quality Assurance & Compliance
1 115 (6.55%) SLA
2 7 (0.40%) PCI DSS
2 7 (0.40%) Sarbanes-Oxley
3 6 (0.34%) ISO/IEC 27001
4 3 (0.17%) QA
5 1 (0.057%) Solvency II
System Software
1 936 (53.30%) Active Directory
2 574 (32.69%) VMware Infrastructure
3 321 (18.28%) Hyper-V
4 210 (11.96%) vSphere
5 207 (11.79%) XenApp
6 103 (5.87%) XenDesktop
7 73 (4.16%) VMware ESX
8 53 (3.02%) VMware ESXi
9 52 (2.96%) XenServer
10 47 (2.68%) Terminal Services
11 36 (2.05%) vCloud
12 24 (1.37%) ISA Server
13 22 (1.25%) Terminal Server
13 22 (1.25%) Microsoft App-V
14 20 (1.14%) VMware Server
15 14 (0.80%) Xen
16 13 (0.74%) Citrix Presentation Server
17 9 (0.51%) Forefront TMG
17 9 (0.51%) Firmware
18 6 (0.34%) VMware Workstation
Systems Management
1 165 (9.40%) SCCM
2 88 (5.01%) SCOM
3 72 (4.10%) Backup Exec
4 48 (2.73%) NetBackup
5 43 (2.45%) WSUS
6 28 (1.59%) FortiGate
7 23 (1.31%) Norton AntiVirus
8 15 (0.85%) SCVMM
8 15 (0.85%) Nagios
9 13 (0.74%) Symantec Enterprise Vault
10 12 (0.68%) Systems Management Server (SMS)
10 12 (0.68%) EMC NetWorker
10 12 (0.68%) Veritas Storage Foundation
11 11 (0.63%) Opsview
11 11 (0.63%) ARCserve
12 10 (0.57%) OpenView Configuration Management
13 9 (0.51%) Netcool
14 8 (0.46%) Unicenter
15 7 (0.40%) SCDPM
16 6 (0.34%) MOM
Vendors
1 1045 (59.51%) VMware
2 915 (52.11%) Microsoft
3 525 (29.90%) Citrix
4 510 (29.04%) Cisco
5 205 (11.67%) HP
6 124 (7.06%) Juniper
7 114 (6.49%) Oracle
7 114 (6.49%) Symantec
8 103 (5.87%) Dell
9 92 (5.24%) NetApp
10 90 (5.13%) IBM
11 85 (4.84%) EMC
12 81 (4.61%) CheckPoint
13 56 (3.19%) Apple
14 53 (3.02%) Veeam
15 51 (2.90%) SolarWinds
16 49 (2.79%) F5
17 44 (2.51%) Bloomberg
18 38 (2.16%) Red Hat
19 33 (1.88%) McAfee
London
Roc Search
Salary: £27000 - £30000 per annum + Training, Benefits
Posted: 2 hours ago
Cambridge, Cambridgeshire
Vertical IT
Salary: £40000 - £50000 per annum + Benefits
Posted: 3 hours ago
Wilmslow, Cheshire
Greywood Associates Limited
Salary: £35000 - £45000 per annum + bens
Posted: 5 hours ago
Chorley, Lancashire
FT Select
Salary: From £30,000 to £35,000 per annum plus benefits
Posted: 10 hours ago
Leeds, West Yorkshire
Redrock Consulting Ltd
Salary: £28000 - £35000 per annum + Excellent Benefits
Posted: Yesterday
Salisbury, Wiltshire
Redrock Consulting Ltd
Salary: £28000 - £35000 per annum + Excellent Benefits
Posted: Yesterday
Central London / West End
RBW Consulting
Salary: From £20,000 to £35,000 per annum DOE
Posted: Yesterday
South East London
RS Innovations
Salary: From £35,000 to £40,000 per annum 25 days holidays Pension/ /Life Insu
Posted: Yesterday
Northamptonshire
Lorien Resourcing
Salary: £45000 - £55000 per annum + On Call +Benefits
Posted: Yesterday
Cheltenham, Gloucestershire
Informatiq Consulting
Salary: £45000 - £55000 per annum
Posted: Yesterday
City, London
Annapurna
Salary: £35000 - £40000 per annum
Posted: Yesterday
London
Lorien Resourcing
Salary: £45000 - £50000 per annum + Bonus + benefits
Posted: Yesterday
London
Etech Partners
Salary: From £35,000 to £37,000 per annum Excellent Benefits on Offer.
Posted: Yesterday
Berkshire
Jonothan Bosworth
Salary: From £45,000 to £55,000 per annum
Posted: Yesterday
Chessington, Surrey
RecruitmentRevolution.com Limited
Salary: Up to £37,000 per annum
Posted: Yesterday
Manchester, Lancashire
Stafford-Sharp Associates
Salary: From £25,000 to £30,000 per annum
Posted: 2 days ago
Bournemouth, Dorset
Harvey Nash plc
Salary: £35000 - £45000 per annum
Posted: 2 days ago
Kingswinford, West Midlands (County)
Search Consultancy
Posted: 2 days ago
West London
Latcom Ltd
Salary: From £25,000 to £40,000 per annum and great Benefits!
Posted: 2 days ago
Guildford, Surrey
set2recruit
Salary: From £25,000 to £45,000 per annum + bonus + benefits
Posted: 2 days ago