The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Third Line Support
Rank 348 388 321
Rank change year-on-year
+40 -67
Permanent jobs requiring a 3rd Line Support 842 663 929
As % of all permanent IT jobs located in the UK 0.74% 0.62% 0.80%
As % of the Job Titles category 0.78% 0.66% 0.84%
Number of salaries quoted 692 564 822
Average salary £36,500 £35,000 £35,000
Average salary % change year-on-year
+4.28% -
90% offered a salary of more than £28,000 £28,000 £28,000
10% offered a salary of more than £50,000 £45,000 £50,000
UK excluding London average salary £33,750 £32,500 £34,500
% change year-on-year
+3.84% -5.79%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108127 100585 110257
As % of all permanent IT jobs located in the UK 94.45% 94.27% 95.15%
Number of salaries quoted 87510 83697 93999
Average salary £45,000 £43,000 £42,500
Average salary % change year-on-year
+4.65% +1.17%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

3rd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the UK

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support within the UK.

3rd Line Support Salary Trend in the UK

3rd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support over the 3 months to 19 September 2014 within the UK.

3rd Line Support Salary Histogram in the UK

3rd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +30 804 £37,250 +6.42% 103
London +51 328 £40,000 +6.66% 31
South East +11 213 £35,000 - 23
East of England -27 73 £37,500 +15.38% 8
Yorkshire +5 61 £30,000 - 2
Berkshire +4 58 £34,500 -13.75% 4
City of London -5 55 £42,500 +6.25% 6
Surrey -1 48 £35,000 +7.69% 8
Hampshire +12 47 £33,500 -11.25% 5
West Yorkshire -6 46 £30,000 -3.22%
West Midlands -24 41 £32,500 - 4
North West -23 38 £34,000 +3.03% 12
Leeds -2 35 £30,000 -3.22%
Hertfordshire -23 29 £33,925 +13.08% 4
South West -23 29 £29,000 -0.85% 11
Manchester +6 25 £34,000 +2.25% 4
Birmingham -1 21 £37,000 +19.35% 3
East Midlands +5 20 £34,500 +27.77% 10
Bracknell -18 20 £32,500 +1.56%
Essex +12 18 £50,000 +25.00%
Reading -2 17 £37,500 -6.25% 2
South Wales +16 15 £35,000 +14.75%
Wales +7 15 £35,000 +14.75%
Cambridgeshire 0 15 £38,000 +8.57% 1
West Sussex -5 15 £37,500 -14.77% 1
Kent +12 14 £45,000 -10.00%
Basingstoke +9 14 £33,500 -14.10% 2
Buckinghamshire -3 13 £30,000 -7.69% 2
Watford - 13 £37,750 -
Gatwick +5 12 £37,500 -22.68%

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 19 September 2014, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 1388 (78.82%) Windows
2 934 (53.04%) Microsoft
3 922 (52.36%) VMware
4 863 (49.01%) Active Directory
5 731 (41.51%) Windows Server 2008
6 723 (41.06%) MS Exchange
7 613 (34.81%) Citrix
8 554 (31.46%) VMware Infrastructure
9 518 (29.42%) Windows Server 2003
10 504 (28.62%) MS Excel
11 490 (27.83%) Firewall
12 454 (25.78%) Cisco
13 448 (25.44%) Microsoft Certification
14 414 (23.51%) Exchange Server 2010
15 400 (22.71%) ITIL
16 396 (22.49%) DNS
17 381 (21.64%) Windows Server 2012
18 352 (19.99%) SQL
18 352 (19.99%) SAN
19 311 (17.66%) MCSE
20 309 (17.55%) Hyper-V
21 300 (17.04%) MS Office
22 285 (16.18%) Exchange Server 2007
23 276 (15.67%) SQL Server
24 271 (15.39%) TCP/IP
25 261 (14.82%) DHCP
26 248 (14.08%) Finance
27 245 (13.91%) Cisco Certification
28 241 (13.69%) Linux
29 240 (13.63%) LAN

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 19 September 2014, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 723 (41.06%) MS Exchange
2 414 (23.51%) Exchange Server 2010
3 285 (16.18%) Exchange Server 2007
4 195 (11.07%) Exchange Server 2013
5 184 (10.45%) Exchange Server 2003
6 148 (8.40%) SharePoint
7 143 (8.12%) IIS
8 110 (6.25%) Lync
9 78 (4.43%) Blackberry Enterprise Server
10 44 (2.50%) Apache
11 41 (2.33%) SharePoint 2010
12 37 (2.10%) Lotus Domino
13 24 (1.36%) WebSphere
14 14 (0.80%) Exchange Server 2000
15 13 (0.74%) IBM Notes
16 10 (0.57%) Oracle Workflow
16 10 (0.57%) SharePoint Server
16 10 (0.57%) SharePoint 2013
17 9 (0.51%) Tomcat
17 9 (0.51%) BizTalk Server
Applications
1 504 (28.62%) MS Excel
2 300 (17.04%) MS Office
3 67 (3.80%) MS PowerPoint
4 7 (0.40%) MS Visio
5 2 (0.11%) PowerPivot
6 1 (0.057%) FastStats
Business Applications
1 8 (0.45%) Dynamics CRM
2 6 (0.34%) Summit
3 4 (0.23%) Remedy ITSM
3 4 (0.23%) Temenos T24
4 3 (0.17%) Eikon
4 3 (0.17%) Oracle EBS
4 3 (0.17%) Movex
5 2 (0.11%) RMDS
6 1 (0.057%) SAP Oil and Gas
6 1 (0.057%) assyst
6 1 (0.057%) Dynamics GP
6 1 (0.057%) FRx
6 1 (0.057%) Agresso
Cloud Services
1 94 (5.34%) Office 365
2 14 (0.80%) Microsoft Azure
2 14 (0.80%) SaaS
3 12 (0.68%) PaaS
4 7 (0.40%) Amazon AWS
5 6 (0.34%) Cloud Computing
6 5 (0.28%) Google Apps
7 3 (0.17%) IaaS
Communications & Networking
1 490 (27.83%) Firewall
2 396 (22.49%) DNS
3 352 (19.99%) SAN
4 271 (15.39%) TCP/IP
5 261 (14.82%) DHCP
6 240 (13.63%) LAN
7 233 (13.23%) WAN
8 209 (11.87%) VPN
9 80 (4.54%) NAS
10 74 (4.20%) VLAN
10 74 (4.20%) VoIP
11 62 (3.52%) Cisco ASA
12 56 (3.18%) Wireless
13 49 (2.78%) Internet
14 47 (2.67%) Network Security
15 46 (2.61%) Wi-Fi
16 44 (2.50%) iSCSI
17 42 (2.39%) Cisco IOS
18 41 (2.33%) BGP
19 40 (2.27%) MPLS
Database & Business Intelligence
1 276 (15.67%) SQL Server
2 72 (4.09%) SQL Server 2008
3 40 (2.27%) SQL Server 2005
4 33 (1.87%) MySQL
5 24 (1.36%) EDRMS
6 19 (1.08%) IDOL
7 18 (1.02%) SQL Server 2012
8 16 (0.91%) SQL Server 2000
9 13 (0.74%) Relational Database
10 10 (0.57%) SQL Server Reporting Services
11 9 (0.51%) RDBMS
12 7 (0.40%) MS Access
12 7 (0.40%) SQL Server Integration Services
13 6 (0.34%) Crystal Reports
14 5 (0.28%) MongoDB
15 4 (0.23%) Oracle Database
15 4 (0.23%) SQL Server Analysis Services
15 4 (0.23%) DTS
15 4 (0.23%) PostgreSQL
16 3 (0.17%) Oracle Reports
Development Applications
1 6 (0.34%) MSI
2 5 (0.28%) Team Foundation Server
3 4 (0.23%) Subversion
3 4 (0.23%) VSS/SourceSafe
4 3 (0.17%) JIRA
5 2 (0.11%) TeamCity
5 2 (0.11%) Visual Studio
5 2 (0.11%) Oracle Forms
6 1 (0.057%) ClearCase
6 1 (0.057%) ClearQuest
6 1 (0.057%) InstallShield
6 1 (0.057%) NUnit
6 1 (0.057%) CruiseControl
6 1 (0.057%) Mercurial
6 1 (0.057%) Cucumber
6 1 (0.057%) Hudson
6 1 (0.057%) SpecFlow
6 1 (0.057%) Jenkins
General
1 248 (14.08%) Finance
2 93 (5.28%) Banking
3 63 (3.58%) Retail
4 56 (3.18%) Law
5 55 (3.12%) Telecoms
6 48 (2.73%) Legal
7 45 (2.56%) Investment Banking
8 20 (1.14%) Front Office
9 13 (0.74%) Back Office
10 12 (0.68%) Advertising
11 8 (0.45%) Manufacturing
12 6 (0.34%) Games
12 6 (0.34%) Billing
12 6 (0.34%) Marketing
13 5 (0.28%) Multimedia
14 4 (0.23%) Publishing
15 3 (0.17%) Electronics
15 3 (0.17%) Spanish Language
16 2 (0.11%) Online Betting
16 2 (0.11%) Financial Institution
Libraries, Frameworks & Software Standards
1 36 (2.04%) .NET
2 32 (1.82%) XML
3 26 (1.48%) ASP.NET
4 20 (1.14%) HTML
4 20 (1.14%) CSS
5 18 (1.02%) FIX Protocol
6 16 (0.91%) Web Services
7 13 (0.74%) COM
8 10 (0.57%) XHTML
9 8 (0.45%) XSLT
10 6 (0.34%) J2EE
10 6 (0.34%) jQuery
11 5 (0.28%) LAMP
11 5 (0.28%) WSE
12 4 (0.23%) ActiveMQ
12 4 (0.23%) Apache Camel
13 3 (0.17%) Ajax
13 3 (0.17%) Software Packaging
14 2 (0.11%) WCF
14 2 (0.11%) WPF
Miscellaneous
1 179 (10.16%) Blackberry
2 114 (6.47%) Analytical Skills
3 96 (5.45%) Clustering
4 72 (4.09%) PDA
5 39 (2.21%) Computer Science
6 29 (1.65%) Hedge funds
7 27 (1.53%) Replication
8 26 (1.48%) SecurID
9 25 (1.42%) Management Information System
10 24 (1.36%) Statistics
11 22 (1.25%) Fat Client
11 22 (1.25%) Thin Client
12 15 (0.85%) Client/Server
12 15 (0.85%) Enterprise Software
13 12 (0.68%) iPad
13 12 (0.68%) iPhone
14 8 (0.45%) AS400
14 8 (0.45%) Enterprise Storage
14 8 (0.45%) EqualLogic
15 7 (0.40%) Firmware
Operating Systems
1 1388 (78.82%) Windows
2 731 (41.51%) Windows Server 2008
3 518 (29.42%) Windows Server 2003
4 381 (21.64%) Windows Server 2012
5 241 (13.69%) Linux
6 237 (13.46%) Windows 7
7 225 (12.78%) Windows XP
8 127 (7.21%) Windows 8
9 85 (4.83%) UNIX
10 61 (3.46%) Red Hat Enterprise Linux
11 54 (3.07%) Android
12 41 (2.33%) Mac OS X
13 29 (1.65%) Windows Phone
14 27 (1.53%) CentOS
15 26 (1.48%) Mac OS
15 26 (1.48%) Windows Phone 8
15 26 (1.48%) VMS
16 25 (1.42%) Windows 2000 Server
17 23 (1.31%) Solaris
18 22 (1.25%) Windows Vista
Processes & Methodologies
1 400 (22.71%) ITIL
2 90 (5.11%) Disaster Recovery
3 83 (4.71%) Migration
4 72 (4.09%) Change Management
5 68 (3.86%) Incident Management
6 64 (3.63%) Service Delivery
7 63 (3.58%) Mentoring
8 54 (3.07%) Project Management
9 49 (2.78%) Problem Management
10 44 (2.50%) Service Management
11 39 (2.21%) Root Cause Analysis
12 32 (1.82%) Time Management
13 30 (1.70%) Coaching
13 30 (1.70%) Load Balancing
14 28 (1.59%) E-Commerce
15 26 (1.48%) Configuration Management
16 24 (1.36%) Network Design
17 23 (1.31%) CRM
18 21 (1.19%) Workflow
18 21 (1.19%) Capacity Planning
Programming Languages
1 352 (19.99%) SQL
2 126 (7.16%) PowerShell
3 47 (2.67%) VBScript
4 43 (2.44%) Java
5 29 (1.65%) C
6 28 (1.59%) Shell Script
7 25 (1.42%) Python
8 22 (1.25%) JavaScript
9 21 (1.19%) PHP
10 17 (0.97%) C#
11 15 (0.85%) VB
12 12 (0.68%) Bash Shell
13 11 (0.62%) Perl
14 10 (0.57%) T-SQL
15 5 (0.28%) PL/SQL
16 4 (0.23%) Ruby
17 3 (0.17%) C++
17 3 (0.17%) R
18 2 (0.11%) Google Apps Script
18 2 (0.11%) VB6
Qualifications
1 448 (25.44%) Microsoft Certification
2 311 (17.66%) MCSE
3 245 (13.91%) Cisco Certification
4 184 (10.45%) CCNA
5 177 (10.05%) MCITP
6 124 (7.04%) Degree
7 117 (6.64%) MCSA
8 109 (6.19%) VMware Certified Professional (VCP)
9 100 (5.68%) CCNP
10 90 (5.11%) Security Cleared
11 88 (5.00%) MCP
12 76 (4.32%) Citrix Certification
12 76 (4.32%) SC Cleared
13 68 (3.86%) CCA
14 65 (3.69%) MCTS
15 49 (2.78%) DV Cleared
16 40 (2.27%) ITIL Certification
17 14 (0.80%) JNCIA
17 14 (0.80%) CCSE
18 13 (0.74%) CCIE
Quality Assurance & Compliance
1 141 (8.01%) SLA
2 11 (0.62%) QA
3 9 (0.51%) ISO/IEC 27001
4 3 (0.17%) ISO 9001
5 2 (0.11%) PCI DSS
5 2 (0.11%) Solvency II
6 1 (0.057%) ISO 9000
System Software
1 863 (49.01%) Active Directory
2 554 (31.46%) VMware Infrastructure
3 309 (17.55%) Hyper-V
4 229 (13.00%) XenApp
5 180 (10.22%) vSphere
6 133 (7.55%) XenDesktop
7 76 (4.32%) XenServer
7 76 (4.32%) VMware ESX
8 48 (2.73%) Citrix Presentation Server
8 48 (2.73%) VMware ESXi
9 40 (2.27%) ISA Server
10 39 (2.21%) Microsoft App-V
11 33 (1.87%) Terminal Services
12 28 (1.59%) vCloud
13 24 (1.36%) UAG
14 20 (1.14%) Forefront TMG
14 20 (1.14%) VMware Server
15 9 (0.51%) MetaFrame
15 9 (0.51%) Terminal Server
15 9 (0.51%) IAG
Systems Management
1 184 (10.45%) SCCM
2 120 (6.81%) Backup Exec
3 70 (3.98%) SCOM
4 69 (3.92%) NetBackup
5 54 (3.07%) Norton AntiVirus
6 52 (2.95%) WSUS
7 30 (1.70%) McAfee ePO
8 18 (1.02%) Nagios
8 18 (1.02%) Symantec Enterprise Vault
9 15 (0.85%) Systems Management Server (SMS)
10 13 (0.74%) Cacti
11 10 (0.57%) FortiGate
12 8 (0.45%) SCVMM
12 8 (0.45%) Control-M
13 7 (0.40%) EMC NetWorker
13 7 (0.40%) SolarWinds Orion
13 7 (0.40%) SCOrch
14 6 (0.34%) Veritas Storage Foundation
14 6 (0.34%) Netcool
14 6 (0.34%) OpenView Configuration Management
Vendors
1 934 (53.04%) Microsoft
2 922 (52.36%) VMware
3 613 (34.81%) Citrix
4 454 (25.78%) Cisco
5 158 (8.97%) HP
6 137 (7.78%) Symantec
7 91 (5.17%) NetApp
8 85 (4.83%) EMC
9 80 (4.54%) Juniper
10 78 (4.43%) Apple
10 78 (4.43%) McAfee
11 72 (4.09%) CheckPoint
12 70 (3.98%) Oracle
13 55 (3.12%) Red Hat
14 54 (3.07%) Dell
15 49 (2.78%) Veritas
15 49 (2.78%) Bloomberg
16 42 (2.39%) Veeam
17 41 (2.33%) SolarWinds
18 40 (2.27%) Reuters
Central London / West End
Edison Hill Ltd
Salary: From £28,000 to £30,000 per annum plus benefits.
Posted: 1 hour ago
Skipton, North Yorkshire
Circle Recruitment
Salary: £20000 - £30000 per annum + Bonus + Bens + Prof Certs
Posted: 1 hour ago
Lewes, East Sussex
ARC IT Recruitment Ltd
Salary: £50000 Per Annum
Posted: 1 hour ago
City, London
Opus Recruitment Solutions Ltd
Salary: £35000 to £40000 per annum
Posted: 1 hour ago
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: From £22,000 to £22,000 per annum
Posted: 2 hours ago
Birmingham, West Midlands (County)
MBA Ltd
Salary: negotiable
Posted: 3 hours ago
Warrington, Cheshire
Senitor Associates
Salary: £33000 per annum
Posted: 3 hours ago
Cheshire
Senitor Associates
Salary: £37000 per annum
Posted: 3 hours ago
Milton Keynes, Buckinghamshire
Focus IT Recruitment
Salary: From £23,000 to £30,000 per annum + Benefits
Posted: 3 hours ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £25000 - £35000 per annum
Posted: 3 hours ago
London
Lorien Resourcing
Salary: £45000 - £55000 per annum + Bonus + Benefits
Posted: 4 hours ago
Bristol, Avon
Capita Resourcing - IT Resourcing
Salary: £30000 - £40000 per annum + Benefits
Posted: 4 hours ago
Surrey
Millshill Recruitment Ltd
Salary: From £30,000 to £35,000 per annum + Bens
Posted: 4 hours ago
Greater Manchester
Sanderson
Salary: £26000.00 - £32000.00 per annum + Benefits
Posted: 4 hours ago
Milton Keynes, Buckinghamshire
Focus IT Recruitment
Salary: From £28,000 to £35,000 per annum + Great Benefits
Posted: 4 hours ago
Liverpool, Merseyside
Senitor Associates
Salary: £31000 per annum
Posted: 4 hours ago
Nottingham, Nottinghamshire
Search Consultancy
Salary: £25000 - £30000 per annum + Benefits
Posted: 6 hours ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £28000 - £35000 per annum + excellent benefits
Posted: 6 hours ago
Newcastle Upon Tyne, Tyne and Wear
EasyWebRecruitment.com
Salary: £25,000 - £35,000 dependant on experience
Posted: 6 hours ago
Cambridge, Cambridgeshire
IT Talent Solutions
Salary: From £30,000 to £35,000 per annum
Posted: 6 hours ago