The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Third Line Support
Rank 340 407 424
Rank change year-on-year
+67 +17
Permanent jobs requiring a 3rd Line Support 868 640 602
As % of all permanent IT jobs located in the UK 0.82% 0.62% 0.55%
As % of the Job Titles category 0.86% 0.66% 0.58%
Number of salaries quoted 748 556 550
Average salary £37,000 £35,000 £35,000
Average salary % change year-on-year
+5.71% -
90% offered a salary of more than £28,000 £27,500 £28,500
10% offered a salary of more than £47,500 £47,500 £50,000
UK excluding London average salary £35,000 £33,500 £33,000
% change year-on-year
+4.47% +1.51%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
100365 96995 104060
As % of all permanent IT jobs located in the UK 94.79% 94.55% 95.11%
Number of salaries quoted 83553 78307 89163
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the UK

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support within the UK.

3rd Line Support Salary Trend in the UK

3rd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support over the 3 months to 30 January 2015 within the UK.

3rd Line Support Salary Histogram in the UK

3rd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +54 831 £37,000 +5.71% 103
London +27 270 £41,500 +10.66% 23
South East -3 197 £36,000 -4.00% 27
West Midlands +52 86 £37,500 +13.63% 13
North West +17 79 £32,000 +6.66% 9
East of England +14 70 £37,000 +5.71% 10
Yorkshire +29 67 £30,000 +3.44% 10
Berkshire +9 65 £40,250 +8.78% 7
Manchester +18 60 £31,750 +15.45% 4
South West +6 57 £34,000 +4.61% 7
Birmingham +30 54 £37,500 +12.78% 6
Surrey -4 47 £35,000 - 7
City of London 0 44 £40,000 -11.11% 3
West Yorkshire +13 42 £30,000 +3.44% 8
Hampshire -19 34 £35,000 -6.66% 8
Leeds +19 31 £30,000 +9.09% 7
Reading +15 27 £33,000 -10.81% 2
Cambridgeshire +15 22 £37,500 +35.13% 5
Buckinghamshire +5 18 £40,000 +1.26% 4
Hertfordshire -18 18 £32,500 -9.09% 2
Bracknell 0 17 £35,000 - 2
Essex -3 17 £43,750 -18.98% 2
Coventry - 17 £38,000 -
Cheshire +6 15 £39,000 +3.31% 5
South Wales -5 15 £42,500 +41.66% 2
Wales -6 15 £42,500 +41.66% 2
Devon - 15 £34,000 -
South Yorkshire +9 13 £33,750 -20.58% 1
West Sussex -6 13 £40,000 +5.96% 1
Dorset - 13 £34,000 - 2

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 30 January 2015, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 1335 (77.75%) Windows
2 999 (58.18%) VMware
3 938 (54.63%) Microsoft
4 920 (53.58%) Active Directory
5 723 (42.11%) MS Exchange
6 645 (37.57%) Windows Server 2008
7 561 (32.67%) VMware Infrastructure
8 554 (32.27%) Citrix
9 509 (29.64%) Cisco
10 460 (26.79%) MS Excel
11 453 (26.38%) Firewall
12 431 (25.10%) Windows Server 2003
13 413 (24.05%) Microsoft Certification
14 403 (23.47%) ITIL
15 391 (22.77%) SAN
16 389 (22.66%) SQL Server
17 384 (22.36%) Windows Server 2012
18 353 (20.56%) Exchange Server 2010
19 341 (19.86%) DNS
20 331 (19.28%) SQL
20 331 (19.28%) MCSE
21 292 (17.01%) Hyper-V
22 287 (16.72%) TCP/IP
23 265 (15.43%) MS Office
24 254 (14.79%) Cisco Certification
25 239 (13.92%) WAN
26 237 (13.80%) LAN
27 236 (13.74%) DHCP
28 229 (13.34%) Finance
29 215 (12.52%) Linux

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 30 January 2015, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 723 (42.11%) MS Exchange
2 353 (20.56%) Exchange Server 2010
3 205 (11.94%) SharePoint
4 204 (11.88%) Exchange Server 2013
5 197 (11.47%) Exchange Server 2007
6 187 (10.89%) Exchange Server 2003
7 167 (9.73%) IIS
8 152 (8.85%) Lync
9 46 (2.68%) Blackberry Enterprise Server
10 35 (2.04%) WebSphere
11 32 (1.86%) Apache
12 30 (1.75%) SharePoint 2010
13 28 (1.63%) IBM HTTP Server
14 27 (1.57%) Tomcat
15 18 (1.05%) WebSphere Application Server
16 15 (0.87%) SharePoint Server
17 14 (0.82%) MQSeries
18 12 (0.70%) CMS
19 10 (0.58%) SharePoint 2013
20 9 (0.52%) Live Communications Server
Applications
1 460 (26.79%) MS Excel
2 265 (15.43%) MS Office
3 29 (1.69%) MS PowerPoint
4 12 (0.70%) MS Visio
5 8 (0.47%) Spreadsheet
6 4 (0.23%) AutoCAD
7 3 (0.17%) Photoshop
8 2 (0.12%) Acrobat
8 2 (0.12%) MS Project
Business Applications
1 12 (0.70%) Dynamics CRM
2 11 (0.64%) Dynamics NAV
3 5 (0.29%) Dynamics AX
3 5 (0.29%) Retail-J
4 4 (0.23%) Oracle Cash Management
5 2 (0.12%) PeopleSoft HRMS
5 2 (0.12%) assyst
6 1 (0.058%) SAP Oil and Gas
6 1 (0.058%) Dynamics GP
6 1 (0.058%) Summit
6 1 (0.058%) Pegasus Opera
6 1 (0.058%) Oracle EBS R12
Cloud Services
1 109 (6.35%) Office 365
2 20 (1.16%) SaaS
3 13 (0.76%) Microsoft Azure
4 6 (0.35%) PaaS
5 5 (0.29%) Google Apps
6 2 (0.12%) IaaS
7 1 (0.058%) Amazon AWS
7 1 (0.058%) Cloud Computing
Communications & Networking
1 453 (26.38%) Firewall
2 391 (22.77%) SAN
3 341 (19.86%) DNS
4 287 (16.72%) TCP/IP
5 239 (13.92%) WAN
6 237 (13.80%) LAN
7 236 (13.74%) DHCP
8 191 (11.12%) VPN
9 109 (6.35%) VoIP
10 97 (5.65%) NAS
11 85 (4.95%) Cisco ASA
12 75 (4.37%) Wireless
13 62 (3.61%) VLAN
13 62 (3.61%) iSCSI
14 55 (3.20%) Fibre Channel
15 51 (2.97%) Internet
15 51 (2.97%) BGP
16 48 (2.80%) MPLS
17 44 (2.56%) Network Security
18 38 (2.21%) SSL
Database & Business Intelligence
1 389 (22.66%) SQL Server
2 82 (4.78%) SQL Server 2008
3 55 (3.20%) SQL Server 2005
4 29 (1.69%) Oracle Reports
5 28 (1.63%) SQL Server 2000
6 24 (1.40%) SQL Server 2012
7 23 (1.34%) MySQL
8 18 (1.05%) IDOL
9 17 (0.99%) EDRMS
10 16 (0.93%) DB2
11 12 (0.70%) MS Access
11 12 (0.70%) Crystal Reports
12 9 (0.52%) Oracle Database
13 5 (0.29%) Oracle Database 10g
14 4 (0.23%) FileMaker
15 3 (0.17%) SQL Server Reporting Services
15 3 (0.17%) Relational Database
16 2 (0.12%) Big Data
17 1 (0.058%) SQL Server Integration Services
17 1 (0.058%) PostgreSQL
Development Applications
1 7 (0.41%) Team Foundation Server
2 6 (0.35%) Visual Studio
3 5 (0.29%) VSS/SourceSafe
4 2 (0.12%) WinDbg
4 2 (0.12%) InstallShield
4 2 (0.12%) MSI
4 2 (0.12%) JIRA
5 1 (0.058%) Subversion
5 1 (0.058%) NetBeans
5 1 (0.058%) Eclipse
5 1 (0.058%) TeamCity
5 1 (0.058%) Mercurial
General
1 229 (13.34%) Finance
2 80 (4.66%) Retail
3 72 (4.19%) Telecoms
4 60 (3.49%) Banking
5 53 (3.09%) Law
6 49 (2.85%) Legal
7 23 (1.34%) Back Office
8 18 (1.05%) Advertising
9 11 (0.64%) Investment Banking
10 10 (0.58%) Manufacturing
11 5 (0.29%) Games
12 4 (0.23%) French Language
12 4 (0.23%) Billing
13 3 (0.17%) Financial Institution
14 2 (0.12%) German Language
14 2 (0.12%) Front Office
14 2 (0.12%) Automotive
14 2 (0.12%) Marketing
15 1 (0.058%) Multimedia
15 1 (0.058%) Publishing
Libraries, Frameworks & Software Standards
1 47 (2.74%) .NET
2 29 (1.69%) ASP.NET
3 23 (1.34%) Web Services
4 18 (1.05%) HTML
5 15 (0.87%) Application Packaging
5 15 (0.87%) Middleware
5 15 (0.87%) CSS
5 15 (0.87%) J2EE
6 14 (0.82%) JDBC
7 12 (0.70%) Ajax
8 9 (0.52%) XML
8 9 (0.52%) WSE
9 7 (0.41%) ActiveMQ
9 7 (0.41%) COM
9 7 (0.41%) Apache Camel
10 6 (0.35%) FIX Protocol
11 4 (0.23%) LAMP
12 2 (0.12%) Regular Expression
12 2 (0.12%) LINQ
12 2 (0.12%) JTAPI
Miscellaneous
1 124 (7.22%) Analytical Skills
2 108 (6.29%) Blackberry
3 63 (3.67%) Clustering
4 40 (2.33%) Computer Science
5 33 (1.92%) Replication
6 29 (1.69%) PDA
7 27 (1.57%) Statistics
8 26 (1.51%) Hedge funds
8 26 (1.51%) Fat Client
8 26 (1.51%) Thin Client
9 19 (1.11%) Management Information System
10 15 (0.87%) AS400
11 14 (0.82%) Client/Server
12 13 (0.76%) Enterprise Storage
13 10 (0.58%) EqualLogic
13 10 (0.58%) EPoS
14 8 (0.47%) iPhone
14 8 (0.47%) GIS
14 8 (0.47%) PKI
14 8 (0.47%) Mathematics
Operating Systems
1 1335 (77.75%) Windows
2 645 (37.57%) Windows Server 2008
3 431 (25.10%) Windows Server 2003
4 384 (22.36%) Windows Server 2012
5 215 (12.52%) Linux
6 213 (12.41%) Windows 7
7 165 (9.61%) Windows XP
8 147 (8.56%) Windows 8
9 88 (5.13%) UNIX
10 40 (2.33%) Red Hat Enterprise Linux
11 34 (1.98%) Mac OS X
12 23 (1.34%) AIX
12 23 (1.34%) Solaris
13 17 (0.99%) CentOS
14 16 (0.93%) Windows Vista
15 14 (0.82%) Windows 2000
16 12 (0.70%) Apple iOS
17 10 (0.58%) OS/400
18 9 (0.52%) Mac OS X Server
19 6 (0.35%) Android
Processes & Methodologies
1 403 (23.47%) ITIL
2 87 (5.07%) Disaster Recovery
3 85 (4.95%) Mentoring
4 71 (4.14%) Incident Management
5 69 (4.02%) Service Delivery
6 64 (3.73%) Problem Management
7 57 (3.32%) Migration
8 54 (3.15%) Change Management
9 45 (2.62%) Project Management
10 44 (2.56%) Time Management
11 40 (2.33%) Service Management
12 37 (2.15%) Root Cause Analysis
13 35 (2.04%) Load Balancing
14 31 (1.81%) Coaching
15 27 (1.57%) E-Commerce
15 27 (1.57%) Kalman Filter
16 26 (1.51%) Capacity Planning
17 25 (1.46%) Configuration Management
17 25 (1.46%) Business Intelligence
17 25 (1.46%) CRM
Programming Languages
1 331 (19.28%) SQL
2 117 (6.81%) PowerShell
3 57 (3.32%) Java
4 35 (2.04%) C
5 25 (1.46%) VBScript
6 24 (1.40%) C#
7 18 (1.05%) Perl
7 18 (1.05%) Shell Script
8 17 (0.99%) VB
8 17 (0.99%) Bash Shell
9 16 (0.93%) T-SQL
10 6 (0.35%) PL/SQL
11 5 (0.29%) VC++
12 4 (0.23%) PHP
12 4 (0.23%) C++
12 4 (0.23%) Python
13 3 (0.17%) JavaScript
14 2 (0.12%) sed
14 2 (0.12%) RPG
14 2 (0.12%) AWK
Qualifications
1 413 (24.05%) Microsoft Certification
2 331 (19.28%) MCSE
3 254 (14.79%) Cisco Certification
4 192 (11.18%) CCNA
5 171 (9.96%) MCSA
6 131 (7.63%) MCITP
7 130 (7.57%) VMware Certified Professional (VCP)
8 125 (7.28%) MCP
9 113 (6.58%) CCNP
9 113 (6.58%) Degree
10 87 (5.07%) Security Cleared
11 76 (4.43%) Citrix Certification
12 70 (4.08%) SC Cleared
13 58 (3.38%) CCA
14 45 (2.62%) MCTS
15 37 (2.15%) DV Cleared
16 35 (2.04%) ITIL Certification
17 29 (1.69%) JNCIA
18 25 (1.46%) VCP5
19 21 (1.22%) CCIE
Quality Assurance & Compliance
1 103 (6.00%) SLA
2 9 (0.52%) ISO/IEC 27001
3 7 (0.41%) PCI DSS
4 6 (0.35%) Sarbanes-Oxley
5 3 (0.17%) QA
6 1 (0.058%) ISO 9000
6 1 (0.058%) Solvency II
System Software
1 920 (53.58%) Active Directory
2 561 (32.67%) VMware Infrastructure
3 292 (17.01%) Hyper-V
4 213 (12.41%) XenApp
5 196 (11.42%) vSphere
6 95 (5.53%) XenDesktop
7 78 (4.54%) VMware ESX
8 66 (3.84%) VMware ESXi
9 49 (2.85%) Terminal Services
10 48 (2.80%) XenServer
11 29 (1.69%) vCloud
12 28 (1.63%) ISA Server
13 26 (1.51%) Microsoft App-V
14 16 (0.93%) VMware Server
14 16 (0.93%) Terminal Server
15 15 (0.87%) Xen
16 14 (0.82%) Citrix Presentation Server
17 12 (0.70%) Forefront TMG
18 7 (0.41%) VMware Workstation
19 6 (0.35%) Firmware
Systems Management
1 150 (8.74%) SCCM
2 86 (5.01%) SCOM
3 72 (4.19%) Backup Exec
4 51 (2.97%) NetBackup
5 45 (2.62%) WSUS
6 29 (1.69%) Norton AntiVirus
7 26 (1.51%) FortiGate
8 16 (0.93%) SCVMM
9 15 (0.87%) Nagios
10 13 (0.76%) Symantec Enterprise Vault
11 12 (0.70%) Systems Management Server (SMS)
12 10 (0.58%) Netcool
12 10 (0.58%) ARCserve
13 9 (0.52%) Veritas Storage Foundation
13 9 (0.52%) Unicenter
13 9 (0.52%) OpenView Configuration Management
13 9 (0.52%) SolarWinds Orion
13 9 (0.52%) EMC NetWorker
13 9 (0.52%) Opsview
14 7 (0.41%) SCOrch
Vendors
1 999 (58.18%) VMware
2 938 (54.63%) Microsoft
3 554 (32.27%) Citrix
4 509 (29.64%) Cisco
5 190 (11.07%) HP
6 133 (7.75%) Juniper
7 113 (6.58%) Symantec
8 93 (5.42%) Dell
9 91 (5.30%) Oracle
10 88 (5.13%) CheckPoint
11 85 (4.95%) EMC
12 83 (4.83%) NetApp
13 76 (4.43%) IBM
14 60 (3.49%) SolarWinds
15 54 (3.15%) Apple
16 49 (2.85%) F5
17 46 (2.68%) Bloomberg
18 41 (2.39%) Veeam
19 35 (2.04%) McAfee
20 30 (1.75%) Red Hat
High Wycombe, Buckinghamshire
Bluetownonline
Salary: Competitive
Posted: 2 hours ago
Guildford, Surrey
Austin Fraser
Salary: £40000 - £60000 per annum + bonus
Posted: 18 hours ago
Cannock, Staffordshire
Senitor Associates
Salary: £35000 - £45000 per annum + great company + benefits
Posted: 19 hours ago
Leeds, West Yorkshire
Vertical IT
Salary: £32000 - £45000 per annum + excellent benefits
Posted: 20 hours ago
Rainham, Essex
Ashdown IT
Salary: £30000 - £38500 per annum + Including 10% On-call
Posted: 21 hours ago
Woking, Surrey
Edge Specialist Recruitment
Salary: Great bens
Posted: 21 hours ago
Fareham, Hampshire
Interaction Recruitment PLC
Salary: £43k - 48k per year + Bonus up to 10%
Posted: 23 hours ago
Bracknell, Berkshire
Venturi
Salary: £30000.00 - £40000.00 per annum + benefits & bonus
Posted: Yesterday
Berkshire
Lorien Resourcing
Salary: benefits package
Posted: Yesterday
Leeds, West Yorkshire
Harvey Nash plc
Salary: £30000 - £40000 per annum
Posted: Yesterday
East London
Connect Support Services Ltd
Posted: Yesterday
Hampshire
Tank Recruitment
Salary: £40000 - £55000 per annum
Posted: Yesterday
Central London / West End
KPRS
Salary: £40,000 per annum ++ Bens
Posted: Yesterday
London
Information Technology Services
Salary: £35k - 45k per year
Posted: Yesterday
Cardiff, South Glamorgan
Oscar Associates (UK) Ltd
Salary: £25000 - £30000 per annum + Benefits
Posted: Yesterday
Leeds, West Yorkshire
Circle Recruitment
Salary: £20000 - £29000 per annum + Benefits
Posted: Yesterday
Manchester, Lancashire
Circle Recruitment
Salary: £30000 - £40000 per annum + On call + healthcare + Benefits
Posted: Yesterday
Leeds, West Yorkshire
Circle Recruitment
Salary: £20000 - £35000 per annum + Benefits
Posted: Yesterday
Birmingham, West Midlands (County)
Oscar Associates (UK) Ltd
Salary: £25000 - £30000 per annum + Benefits
Posted: Yesterday
Guildford, Surrey
set2recruit
Salary: From £35,000 to £45,000 per annum + bonus + benefits
Posted: Yesterday