The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 31 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Aug 2015
Same period 2014 Same period 2013
Third Line Support
Rank 393 357 393
Rank change year-on-year
-36 +36
Permanent jobs requiring a 3rd Line Support 718 855 661
As % of all permanent IT jobs located in the UK 0.65% 0.74% 0.62%
As % of the Job Titles category 0.69% 0.79% 0.66%
Number of salaries quoted 617 719 557
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £27,500 £28,500 £28,000
10% offered a salary of more than £48,000 £50,000 £45,000
UK excluding London average salary £35,000 £34,000 £32,500
% change year-on-year
+2.94% +4.61%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104280 108595 100152
As % of all permanent IT jobs located in the UK 94.20% 94.52% 94.28%
Number of salaries quoted 86823 87800 83027
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

3rd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the UK

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support within the UK.

3rd Line Support Salary Trend in the UK

3rd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support over the 3 months to 31 August 2015 within the UK.

3rd Line Support Salary Histogram in the UK

3rd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 31 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -36 666 £37,500 - 65
London -62 227 £40,000 - 18
South East -1 191 £38,500 +4.76% 16
Surrey +14 71 £38,500 +10.00% 4
North West +26 62 £32,000 -5.88% 16
South West +19 53 £30,750 +6.03% 2
East of England -17 48 £35,500 +1.42% 1
Berkshire +10 47 £33,000 -13.15% 4
West Midlands -17 41 £31,500 -3.07% 5
Manchester +8 37 £31,750 -9.28% 5
City of London -13 31 £40,000 -5.88% 5
Yorkshire -31 25 £37,034 +23.44% 4
Reading +5 23 £32,500 -27.77% 4
Kent +3 22 £38,500 - 3
Devon +10 21 £29,000 -5.69% 1
South Wales -3 21 £30,000 -14.28% 2
Wales -7 21 £30,000 -14.28% 2
Hertfordshire -7 21 £37,500 +11.94%
Birmingham +6 19 £32,500 -2.98% 1
East Midlands -1 19 £36,500 +4.28% 3
Hampshire -2 18 £45,000 +28.57% 3
Exeter +2 17 £30,000 -2.43%
West Yorkshire -27 17 £37,767 +25.88% 3
Essex -10 16 £31,000 -38.00% 1
Cheshire +4 13 £35,500 +1.42% 6
Guildford +1 12 £30,000 -3.22%
Cardiff -5 12 £38,250 +15.90% 1
Leeds -13 12 £37,034 +23.44% 2
Buckinghamshire -15 12 £35,000 +11.11% 2
Merseyside +19 11 £33,750 -20.58% 3

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 31 August 2015, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 1146 (78.39%) Windows
2 819 (56.02%) VMware
3 775 (53.01%) Active Directory
4 687 (46.99%) Microsoft
5 560 (38.30%) MS Exchange
6 532 (36.39%) Windows Server 2008
7 503 (34.40%) VMware Infrastructure
8 447 (30.57%) Windows Server 2012
9 422 (28.86%) Citrix
10 349 (23.87%) Cisco
11 348 (23.80%) Firewall
12 330 (22.57%) MS Excel
13 302 (20.66%) Exchange Server 2010
14 282 (19.29%) Hyper-V
15 276 (18.88%) DNS
16 275 (18.81%) Microsoft Certification
17 267 (18.26%) ITIL
18 263 (17.99%) SQL Server
19 259 (17.72%) Windows Server 2003
20 257 (17.58%) SAN
21 239 (16.35%) SQL
22 213 (14.57%) Linux
23 210 (14.36%) MCSE
24 204 (13.95%) MS Office
25 203 (13.89%) TCP/IP
26 197 (13.47%) DHCP
27 195 (13.34%) WAN
28 191 (13.06%) LAN
29 173 (11.83%) Windows 7
30 172 (11.76%) Exchange Server 2013

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 31 August 2015, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 560 (38.30%) MS Exchange
2 302 (20.66%) Exchange Server 2010
3 172 (11.76%) Exchange Server 2013
4 139 (9.51%) SharePoint
5 134 (9.17%) Exchange Server 2007
6 119 (8.14%) IIS
7 70 (4.79%) Lync
8 60 (4.10%) Blackberry Enterprise Server
9 57 (3.90%) Exchange Server 2003
10 20 (1.37%) Apache
10 20 (1.37%) SharePoint 2010
11 17 (1.16%) Exchange Server 2000
12 12 (0.82%) SharePoint 2013
13 9 (0.62%) MTS
13 9 (0.62%) Lotus Domino
14 6 (0.41%) Tomcat
14 6 (0.41%) IBM Notes
14 6 (0.41%) BizTalk Server
15 5 (0.34%) JBoss
15 5 (0.34%) WebSphere
Applications
1 330 (22.57%) MS Excel
2 204 (13.95%) MS Office
3 21 (1.44%) MS PowerPoint
4 2 (0.14%) MS Visio
5 1 (0.068%) InDesign
5 1 (0.068%) MS Project
5 1 (0.068%) Adobe Creative Suite
Business Applications
1 12 (0.82%) SAP Oil and Gas
2 6 (0.41%) Dynamics CRM
3 4 (0.27%) Agresso
4 3 (0.21%) Magento
4 3 (0.21%) Fredhopper
5 2 (0.14%) RMDS
6 1 (0.068%) Oracle Applications
6 1 (0.068%) Summit
6 1 (0.068%) Line 500
Cloud Services
1 107 (7.32%) Office 365
2 17 (1.16%) Microsoft Azure
3 16 (1.09%) SaaS
4 12 (0.82%) Mimecast
5 11 (0.75%) Amazon AWS
6 9 (0.62%) IaaS
7 7 (0.48%) Cloud Computing
8 3 (0.21%) Amazon EC2
9 2 (0.14%) Google Cloud Platform
9 2 (0.14%) PaaS
10 1 (0.068%) Google Apps
10 1 (0.068%) Dropbox
Communications & Networking
1 348 (23.80%) Firewall
2 276 (18.88%) DNS
3 257 (17.58%) SAN
4 203 (13.89%) TCP/IP
5 197 (13.47%) DHCP
6 195 (13.34%) WAN
7 191 (13.06%) LAN
8 148 (10.12%) VPN
9 68 (4.65%) NAS
10 61 (4.17%) VLAN
11 60 (4.10%) VoIP
12 35 (2.39%) Internet
13 34 (2.33%) Wireless
14 32 (2.19%) Wi-Fi
15 29 (1.98%) MPLS
16 27 (1.85%) iSCSI
17 26 (1.78%) Fibre Channel
18 22 (1.50%) Cisco ASA
19 19 (1.30%) Cisco IOS
19 19 (1.30%) Network Security
Database & Business Intelligence
1 263 (17.99%) SQL Server
2 53 (3.63%) SQL Server 2008
3 27 (1.85%) SQL Server 2012
4 23 (1.57%) SQL Server 2005
5 17 (1.16%) MySQL
6 15 (1.03%) SQL Server Reporting Services
7 12 (0.82%) SQL Server Integration Services
8 11 (0.75%) Oracle Database
9 7 (0.48%) Informix
10 5 (0.34%) Crystal Reports
11 4 (0.27%) SQL Server Analysis Services
11 4 (0.27%) Big Data
12 3 (0.21%) OLAP
13 2 (0.14%) Oracle Database 10g
13 2 (0.14%) SQL Server 2000
13 2 (0.14%) EDRMS
13 2 (0.14%) Microsoft Analysis Services
13 2 (0.14%) Oracle Reports
14 1 (0.068%) RDBMS
14 1 (0.068%) Sybase ASE
Development Applications
1 8 (0.55%) MSI
2 5 (0.34%) AdminStudio
3 3 (0.21%) Team Foundation Server
4 2 (0.14%) InstallShield
4 2 (0.14%) Visual Studio
4 2 (0.14%) SQL Server Management Studio (SSMS)
5 1 (0.068%) WinDbg
5 1 (0.068%) MSBuild
5 1 (0.068%) Jasmine
5 1 (0.068%) NUnit
5 1 (0.068%) CruiseControl
5 1 (0.068%) FitNesse
5 1 (0.068%) TeamCity
5 1 (0.068%) Git (software)
General
1 170 (11.63%) Finance
2 79 (5.40%) Law
3 54 (3.69%) Telecoms
4 34 (2.33%) Back Office
4 34 (2.33%) Banking
5 32 (2.19%) Retail
6 29 (1.98%) Legal
7 27 (1.85%) Marketing
8 22 (1.50%) Manufacturing
9 20 (1.37%) Pharmaceutical
10 16 (1.09%) Electronics
11 14 (0.96%) Front Office
11 14 (0.96%) Advertising
12 4 (0.27%) French Language
12 4 (0.27%) Games
13 3 (0.21%) German Language
13 3 (0.21%) Spanish Language
13 3 (0.21%) Automotive
14 2 (0.14%) Publishing
14 2 (0.14%) Investment Banking
Libraries, Frameworks & Software Standards
1 32 (2.19%) .NET
2 19 (1.30%) Web Services
3 15 (1.03%) HTML
4 14 (0.96%) CSS
5 13 (0.89%) ASP.NET
5 13 (0.89%) XML
6 12 (0.82%) .NET Framework
6 12 (0.82%) WPF
7 11 (0.75%) Ruby on Rails
8 10 (0.68%) Entity Framework
9 7 (0.48%) Application Packaging
10 6 (0.41%) COM
11 4 (0.27%) Middleware
12 3 (0.21%) WCF
13 2 (0.14%) jQuery
13 2 (0.14%) V-Ray
13 2 (0.14%) WAP
13 2 (0.14%) AngularJS
14 1 (0.068%) AutoMapper
14 1 (0.068%) Durandal
Miscellaneous
1 120 (8.21%) Data Centre
2 88 (6.02%) Blackberry
3 68 (4.65%) Analytical Skills
4 53 (3.63%) Clustering
5 43 (2.94%) Replication
6 31 (2.12%) Management Information System
7 29 (1.98%) Thin Client
7 29 (1.98%) Fat Client
8 15 (1.03%) Enterprise Storage
9 13 (0.89%) AS400
9 13 (0.89%) PDA
10 12 (0.82%) DTV
10 12 (0.82%) EMC VNX
11 11 (0.75%) Client/Server
12 10 (0.68%) CMDB
13 9 (0.62%) iPad
14 8 (0.55%) iPhone
15 6 (0.41%) IVR
15 6 (0.41%) BYOD
15 6 (0.41%) Distributed Denial-of-Service
Operating Systems
1 1146 (78.39%) Windows
2 532 (36.39%) Windows Server 2008
3 447 (30.57%) Windows Server 2012
4 259 (17.72%) Windows Server 2003
5 213 (14.57%) Linux
6 173 (11.83%) Windows 7
7 139 (9.51%) Windows 8
8 96 (6.57%) Windows XP
9 59 (4.04%) Mac OS X
10 58 (3.97%) UNIX
11 39 (2.67%) Windows 2000 Server
12 38 (2.60%) Red Hat Enterprise Linux
13 18 (1.23%) Ubuntu
14 16 (1.09%) CentOS
14 16 (1.09%) Mac OS
15 12 (0.82%) Solaris
15 12 (0.82%) OS/400
16 9 (0.62%) Windows Vista
17 8 (0.55%) Debian
18 7 (0.48%) Android
Processes & Methodologies
1 267 (18.26%) ITIL
2 75 (5.13%) Disaster Recovery
3 71 (4.86%) Service Delivery
4 62 (4.24%) Problem Management
5 61 (4.17%) Migration
5 61 (4.17%) Mentoring
6 55 (3.76%) Project Management
7 50 (3.42%) Network Management
8 48 (3.28%) Incident Management
9 41 (2.80%) Root Cause Analysis
10 33 (2.26%) Line Management
11 32 (2.19%) Business Continuity
12 31 (2.12%) Load Balancing
13 30 (2.05%) Change Management
14 29 (1.98%) Service Management
14 29 (1.98%) Capacity Planning
15 27 (1.85%) Configuration Management
16 26 (1.78%) CRM
16 26 (1.78%) Capacity Management
17 25 (1.71%) Performance Monitoring
Programming Languages
1 239 (16.35%) SQL
2 82 (5.61%) PowerShell
3 22 (1.50%) C#
4 20 (1.37%) C
5 19 (1.30%) T-SQL
6 18 (1.23%) JavaScript
7 17 (1.16%) Python
8 16 (1.09%) Shell Script
8 16 (1.09%) Perl
9 15 (1.03%) Bash Shell
10 13 (0.89%) Ruby
10 13 (0.89%) Korn
10 13 (0.89%) VBScript
10 13 (0.89%) VB
11 11 (0.75%) Java
12 5 (0.34%) PHP
13 3 (0.21%) PL/SQL
13 3 (0.21%) VB.NET
13 3 (0.21%) VBA
14 2 (0.14%) VC++
Qualifications
1 275 (18.81%) Microsoft Certification
2 210 (14.36%) MCSE
3 156 (10.67%) Cisco Certification
4 136 (9.30%) CCNA
5 125 (8.55%) MCITP
6 96 (6.57%) MCP
7 81 (5.54%) MCSA
8 68 (4.65%) VMware Certified Professional (VCP)
9 59 (4.04%) Security Cleared
10 53 (3.63%) Degree
11 44 (3.01%) Citrix Certification
12 43 (2.94%) SC Cleared
13 41 (2.80%) CCNP
14 35 (2.39%) MCTS
15 33 (2.26%) ITIL Certification
16 32 (2.19%) CCA
17 17 (1.16%) DV Cleared
17 17 (1.16%) CCEE
18 16 (1.09%) CCIE
19 15 (1.03%) VCP5
Quality Assurance & Compliance
1 128 (8.76%) SLA
2 20 (1.37%) ISO/IEC 27001
3 10 (0.68%) QA
4 9 (0.62%) PCI DSS
5 3 (0.21%) ISO 9000
6 1 (0.068%) COBIT
6 1 (0.068%) EMIR
6 1 (0.068%) Dodd-Frank
System Software
1 775 (53.01%) Active Directory
2 503 (34.40%) VMware Infrastructure
3 282 (19.29%) Hyper-V
4 126 (8.62%) XenApp
5 110 (7.52%) vSphere
6 72 (4.92%) XenDesktop
7 58 (3.97%) Terminal Services
8 50 (3.42%) VMware ESX
9 38 (2.60%) Microsoft App-V
10 36 (2.46%) VMware ESXi
11 34 (2.33%) XenServer
12 24 (1.64%) Citrix Presentation Server
13 23 (1.57%) ISA Server
13 23 (1.57%) vCloud
14 13 (0.89%) VMware Server
15 7 (0.48%) BitLocker
16 6 (0.41%) Xen
16 6 (0.41%) VMware Workstation
17 5 (0.34%) Forefront TMG
18 2 (0.14%) UAG
Systems Management
1 149 (10.19%) SCCM
2 79 (5.40%) SCOM
3 43 (2.94%) Backup Exec
4 19 (1.30%) WSUS
5 15 (1.03%) Norton AntiVirus
6 11 (0.75%) EMC NetWorker
7 10 (0.68%) SCVMM
8 9 (0.62%) McAfee ePO
9 7 (0.48%) SCOrch
9 7 (0.48%) Nagios
10 6 (0.41%) NetBackup
10 6 (0.41%) XenMobile
11 5 (0.34%) EdgeSight
11 5 (0.34%) Opscode Chef
12 4 (0.27%) AirWatch
13 3 (0.21%) SnapMirror
13 3 (0.21%) SCSM
13 3 (0.21%) HP Data Protector
13 3 (0.21%) ARCserve
13 3 (0.21%) ZENworks
Vendors
1 819 (56.02%) VMware
2 687 (46.99%) Microsoft
3 422 (28.86%) Citrix
4 349 (23.87%) Cisco
5 146 (9.99%) HP
6 82 (5.61%) NetApp
7 61 (4.17%) Apple
7 61 (4.17%) Juniper
8 54 (3.69%) Veeam
9 46 (3.15%) Dell
10 40 (2.74%) CheckPoint
11 39 (2.67%) AppSense
11 39 (2.67%) 3PAR
12 38 (2.60%) EMC
13 35 (2.39%) SolarWinds
14 34 (2.33%) Avaya
15 33 (2.26%) Sophos
16 32 (2.19%) Symantec
16 32 (2.19%) Red Hat
16 32 (2.19%) Oracle
Epsom, Surrey
Think IT Recruitment
Salary: £40000 - £45000 per annum + Benefits
Posted: 10 hours ago
South East London
Eligo Recruitment Ltd
Salary: £29000 - £30000 per annum + Benefits
Posted: 12 hours ago
Manchester, Lancashire
Connected IT
Salary: £20000 - £45000 per annum + Benefits
Posted: 3 days ago
Coventry, West Midlands (County)
ARC IT Recruitment Ltd
Salary: £28000 - £35000 Per Annum
Posted: 3 days ago
Basingstoke, Hampshire
Connected IT
Salary: £30000 - £55000 per annum + Bonus + Benefits
Posted: 3 days ago
Cheshire
Connected IT
Salary: £35000 - £45000 per annum + Benefits
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Senitor Associates
Salary: £35000 per annum
Posted: 3 days ago
Wiltshire
Redrock Consulting Ltd
Salary: £25000 - £34000 per annum + Excellent Benefits
Posted: 3 days ago
City, London
Greywood Associates Limited
Salary: £35000 - £40000 per annum + bens
Posted: 3 days ago
Portsmouth, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £27000 - £40000 per annum + Benefits
Posted: 3 days ago
Amersham, Buckinghamshire
Interact Consulting
Salary: 30-35k
Posted: 3 days ago
South East London
Oscar Associates (UK) Ltd
Salary: £30000 - £40000 per annum
Posted: 3 days ago
London
Webrecruit
Salary: Up to £30,000 per annum Plus Benefits Package
Posted: 3 days ago
West Yorkshire
Harvey Nash plc
Salary: £35000 - £42000 per annum
Posted: 3 days ago
Merseyside
Harvey Nash plc
Salary: £35000 per annum
Posted: 3 days ago
Liverpool, Merseyside
Foresight Recruitment Solutions Ltd
Salary: £25000 - £35000 per annum + Benefits
Posted: 4 days ago
Reading, Berkshire
TEKsystems
Salary: £190 - £250 per annum
Posted: 4 days ago
Kent
Coal IT Services
Salary: From £35,000 to £42,000 per annum + Benefits
Posted: 4 days ago
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £35000.00 - £47000.00 per annum + Benefits are superb
Posted: 4 days ago
Basildon, Essex
Oscar Associates (UK) Ltd
Salary: £25000 - £30000 per annum
Posted: 4 days ago