The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 30 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
30 Apr 2016
Same period 2015 Same period 2014
Third Line Support
Rank 379 349 379
Rank change year-on-year
-30 +30
Permanent jobs requiring a 3rd Line Support 822 1000 885
As % of all permanent IT jobs located in the UK 0.80% 0.90% 0.74%
As % of the Job Titles category 0.83% 0.94% 0.77%
Number of salaries quoted 721 861 798
Average salary £36,000 £37,000 £35,000
Average salary % change year-on-year
-2.70% +5.71%
90% offered a salary of more than £27,500 £28,500 £27,800
10% offered a salary of more than £46,900 £50,000 £47,200
UK excluding London average salary £35,000 £35,000 £34,000
% change year-on-year
- +2.94%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
99438 106716 115504
As % of all permanent IT jobs located in the UK 96.25% 96.46% 96.40%
Number of salaries quoted 83514 87039 93609
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

3rd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the UK

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support within the UK.

3rd Line Support Salary Trend in the UK

3rd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support over the 3 months to 30 April 2016 within the UK.

3rd Line Support Salary Histogram in the UK

3rd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 30 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -40 781 £36,000 -4.00% 56
South East +23 225 £37,500 - 15
London -121 197 £38,250 -4.37% 15
East of England +18 91 £35,000 - 1
West Midlands +1 80 £34,643 -1.02% 6
Hampshire +32 64 £38,000 -12.13% 4
Surrey -12 57 £37,500 +5.63% 3
South West -8 56 £32,000 -3.03% 3
North West +22 53 £35,000 +12.44% 6
Hertfordshire +36 47 £37,500 +7.14% 1
East Midlands +7 40 £32,000 -8.57% 3
Yorkshire +7 40 £32,250 -7.85% 6
Manchester +11 38 £36,750 +18.07% 4
Berkshire -13 38 £37,000 -1.33% 5
West Yorkshire +4 36 £34,500 -1.42% 6
City of London +7 27 £32,000 -15.78% 3
Kent +11 22 £41,250 +7.14% 1
Leeds -10 21 £35,000 - 4
Birmingham -16 21 £32,500 -5.10% 1
Dorset +21 18 £30,250 -24.37% 1
Bedfordshire +8 18 £31,000 -31.11%
Oxfordshire -7 18 £35,000 - 1
Wiltshire -3 16 £32,500 +11.11%
Cambridgeshire -9 16 £40,500 -10.00%
Buckinghamshire +17 15 £30,750 -31.66%
Reading +4 15 £38,750 +19.23% 3
Staffordshire +19 14 £30,250 +13.08%
Coventry +6 14 £40,500 +8.72%
Canary Wharf - 14 £47,500 -
Milton Keynes +29 13 £30,000 -33.33%

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 30 April 2016, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 1153 (70.65%) Windows
2 859 (52.63%) VMware
3 857 (52.51%) Active Directory
4 836 (51.23%) Microsoft
5 759 (46.51%) Windows Server
6 559 (34.25%) MS Exchange
7 502 (30.76%) Windows Server 2008
8 473 (28.98%) Windows Server 2012
9 463 (28.37%) Firewall
10 420 (25.74%) Citrix
11 408 (25.00%) Cisco
12 391 (23.96%) VMware Infrastructure
13 357 (21.88%) ITIL
14 322 (19.73%) MS Excel
15 312 (19.12%) SAN
16 298 (18.26%) Microsoft Certification
17 288 (17.65%) Exchange Server 2010
18 280 (17.16%) LAN
19 270 (16.54%) Office 365
20 267 (16.36%) MS Office
21 262 (16.05%) Windows Server 2003
22 259 (15.87%) Hyper-V
23 251 (15.38%) SQL
24 248 (15.20%) SQL Server
25 247 (15.13%) Windows 7
26 243 (14.89%) WAN
27 240 (14.71%) DNS
28 239 (14.64%) Linux
29 217 (13.30%) MCSE
30 204 (12.50%) Finance

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 30 April 2016, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 559 (34.25%) MS Exchange
2 288 (17.65%) Exchange Server 2010
3 201 (12.32%) Exchange Server 2013
4 144 (8.82%) IIS
5 122 (7.48%) Exchange Server 2007
6 108 (6.62%) SharePoint
7 73 (4.47%) Exchange Server 2003
8 70 (4.29%) Skype for Business
9 42 (2.57%) Blackberry Enterprise Server
10 35 (2.14%) Exchange Server 2000
11 33 (2.02%) Tomcat
12 25 (1.53%) WebSphere
13 23 (1.41%) Apache
14 14 (0.86%) CMS
14 14 (0.86%) SharePoint 2010
15 12 (0.74%) SharePoint Server
16 11 (0.67%) Site Server
17 9 (0.55%) IBM Notes
18 8 (0.49%) BizTalk Server
18 8 (0.49%) MQSeries
Applications
1 322 (19.73%) MS Excel
2 267 (16.36%) MS Office
3 10 (0.61%) MS PowerPoint
4 7 (0.43%) Adobe Creative Suite
5 6 (0.37%) MS Visio
6 3 (0.18%) Adobe Premiere
6 3 (0.18%) Spreadsheet
Business Applications
1 9 (0.55%) Dynamics CRM
2 8 (0.49%) Unit4 Business World
3 5 (0.31%) SAP Oil and Gas
4 4 (0.25%) Cognos Planning
4 4 (0.25%) Dynamics AX
4 4 (0.25%) ResourceLink
5 3 (0.18%) Adobe Campaign
5 3 (0.18%) Remedy ITSM
6 2 (0.12%) Dynamics NAV
6 2 (0.12%) Exstream
6 2 (0.12%) SAP SRM
7 1 (0.061%) Endur
7 1 (0.061%) Maximo
7 1 (0.061%) Primavera
Cloud Services
1 270 (16.54%) Office 365
2 79 (4.84%) Microsoft Azure
3 29 (1.78%) SaaS
4 23 (1.41%) Amazon AWS
5 17 (1.04%) Google Apps
6 11 (0.67%) Cloud Computing
6 11 (0.67%) IaaS
7 10 (0.61%) Mimecast
8 4 (0.25%) Amazon EC2
8 4 (0.25%) Amazon S3
9 3 (0.18%) Amazon Glacier
9 3 (0.18%) Virtual Private Cloud
10 2 (0.12%) OneDrive
11 1 (0.061%) Dropbox
11 1 (0.061%) Force.com
11 1 (0.061%) PaaS
Communications & Networking
1 463 (28.37%) Firewall
2 312 (19.12%) SAN
3 280 (17.16%) LAN
4 243 (14.89%) WAN
5 240 (14.71%) DNS
6 195 (11.95%) VPN
7 184 (11.27%) DHCP
7 184 (11.27%) TCP/IP
8 102 (6.25%) VoIP
9 91 (5.58%) Internet
10 71 (4.35%) VLAN
11 60 (3.68%) Cisco ASA
11 60 (3.68%) NAS
12 55 (3.37%) Wireless
13 46 (2.82%) Network Security
14 43 (2.63%) iSCSI
15 38 (2.33%) SSL
16 30 (1.84%) Cisco Nexus
16 30 (1.84%) NetScaler
17 27 (1.65%) BGP
Database & Business Intelligence
1 248 (15.20%) SQL Server
2 33 (2.02%) SQL Server 2008
3 32 (1.96%) MySQL
4 30 (1.84%) SQL Server 2012
5 29 (1.78%) SQL Server 2005
6 17 (1.04%) Data Warehouse
7 8 (0.49%) SQL Server Integration Services
7 8 (0.49%) SQL Server Reporting Services
8 7 (0.43%) BusinessObjects
9 6 (0.37%) PostgreSQL
9 6 (0.37%) Relational Database
10 5 (0.31%) Big Data
10 5 (0.31%) Oracle Database
10 5 (0.31%) SQL Server 2014
11 4 (0.25%) Cognos Impromptu
11 4 (0.25%) GIS
12 3 (0.18%) Amazon RDS
12 3 (0.18%) Crystal Reports
12 3 (0.18%) Informix
13 2 (0.12%) IBM InfoSphere
Development Applications
1 11 (0.67%) Toad
2 9 (0.55%) JIRA
2 9 (0.55%) ProC
3 4 (0.25%) Git (software)
3 4 (0.25%) Subversion
4 3 (0.18%) Team Foundation Server
5 2 (0.12%) VSS/SourceSafe
6 1 (0.061%) Atlassian Bamboo
6 1 (0.061%) Hudson
6 1 (0.061%) Jenkins
6 1 (0.061%) PowerBuilder
General
1 204 (12.50%) Finance
2 56 (3.43%) Law
3 53 (3.25%) Telecoms
4 49 (3.00%) Retail
5 30 (1.84%) Legal
6 29 (1.78%) Advertising
7 27 (1.65%) Banking
8 20 (1.23%) Pharmaceutical
9 19 (1.16%) Manufacturing
10 10 (0.61%) Marketing
11 9 (0.55%) Back Office
11 9 (0.55%) Publishing
12 8 (0.49%) Financial Institution
13 6 (0.37%) Electronics
13 6 (0.37%) Games
13 6 (0.37%) Spanish Language
14 4 (0.25%) French Language
14 4 (0.25%) German Language
15 2 (0.12%) Automotive
15 2 (0.12%) Billing
Libraries, Frameworks & Software Standards
1 63 (3.86%) .NET
2 33 (2.02%) HTML
3 32 (1.96%) XML
4 27 (1.65%) ASP.NET
5 26 (1.59%) Web Services
6 21 (1.29%) CSS
7 16 (0.98%) Middleware
8 15 (0.92%) Ruby on Rails
9 13 (0.80%) ASP.NET MVC
10 11 (0.67%) ASP.NET MVC 4
10 11 (0.67%) ASP.NET MVC 5
10 11 (0.67%) ASP.NET Web Forms
10 11 (0.67%) WebSphere MQ
11 10 (0.61%) WSH
12 9 (0.55%) Software Packaging
13 7 (0.43%) 802.1X
14 4 (0.25%) COM
14 4 (0.25%) REST
14 4 (0.25%) XSLT
14 4 (0.25%) X-Windows
Miscellaneous
1 120 (7.35%) Data Centre
2 99 (6.07%) Analytical Skills
3 98 (6.00%) Blackberry
4 85 (5.21%) Clustering
5 53 (3.25%) Replication
6 47 (2.88%) Fat Client
6 47 (2.88%) Thin Client
7 39 (2.39%) Driving Licence
8 30 (1.84%) Enterprise Software
9 26 (1.59%) iPhone
10 24 (1.47%) Computer Science
11 20 (1.23%) Client/Server
12 17 (1.04%) AS400
12 17 (1.04%) Equities
13 16 (0.98%) Handset
13 16 (0.98%) Hedge funds
14 15 (0.92%) EqualLogic
14 15 (0.92%) Management Information System
15 12 (0.74%) iSeries
16 11 (0.67%) iPad
Operating Systems
1 1153 (70.65%) Windows
2 759 (46.51%) Windows Server
3 502 (30.76%) Windows Server 2008
4 473 (28.98%) Windows Server 2012
5 262 (16.05%) Windows Server 2003
6 247 (15.13%) Windows 7
7 239 (14.64%) Linux
8 139 (8.52%) Windows 8
9 93 (5.70%) Unix
10 79 (4.84%) Windows 10
11 71 (4.35%) Windows XP
12 50 (3.06%) Windows 2000 Server
13 42 (2.57%) Android
14 41 (2.51%) Mac OS X
15 29 (1.78%) Solaris
16 25 (1.53%) Ubuntu
17 21 (1.29%) Apple iOS
17 21 (1.29%) Red Hat Enterprise Linux
18 16 (0.98%) CentOS
19 14 (0.86%) HPUX
Processes & Methodologies
1 357 (21.88%) ITIL
2 103 (6.31%) Disaster Recovery
3 81 (4.96%) Change Management
4 75 (4.60%) Problem Management
5 74 (4.53%) Mentoring
6 63 (3.86%) Service Delivery
7 57 (3.49%) Service Management
8 56 (3.43%) Root Cause Analysis
9 47 (2.88%) Project Management
10 46 (2.82%) Migration
11 42 (2.57%) Incident Management
12 41 (2.51%) Time Management
13 40 (2.45%) High Availability
14 36 (2.21%) CRM
15 34 (2.08%) Data Protection
16 28 (1.72%) Patch Management
17 27 (1.65%) Load Balancing
18 25 (1.53%) Network Management
19 22 (1.35%) Business Continuity
19 22 (1.35%) Network Design
Programming Languages
1 251 (15.38%) SQL
2 136 (8.33%) PowerShell
3 44 (2.70%) Java
3 44 (2.70%) VBScript
4 38 (2.33%) JavaScript
5 34 (2.08%) C
5 34 (2.08%) C#
5 34 (2.08%) C++
6 32 (1.96%) Perl
7 30 (1.84%) Bash Shell
7 30 (1.84%) Python
8 20 (1.23%) Shell Script
9 19 (1.16%) Korn
9 19 (1.16%) Ruby
10 10 (0.61%) VB.NET
11 8 (0.49%) RPG
12 7 (0.43%) T-SQL
13 6 (0.37%) VB
14 5 (0.31%) AWK
14 5 (0.31%) VBA
Qualifications
1 298 (18.26%) Microsoft Certification
2 217 (13.30%) MCSE
3 198 (12.13%) Cisco Certification
4 144 (8.82%) CCNA
5 100 (6.13%) Security Cleared
6 94 (5.76%) MCSA
6 94 (5.76%) VMware Certified Professional (VCP)
7 87 (5.33%) MCITP
8 85 (5.21%) SC Cleared
9 78 (4.78%) MCP
10 65 (3.98%) CCNP
11 51 (3.13%) Degree
12 41 (2.51%) Citrix Certification
13 28 (1.72%) ITIL Certification
14 26 (1.59%) CCA
15 19 (1.16%) CCIE
15 19 (1.16%) MCDST
15 19 (1.16%) MCTS
16 14 (0.86%) ACSA
17 8 (0.49%) CCSE
Quality Assurance & Compliance
1 146 (8.95%) SLA
2 12 (0.74%) ISO/IEC 27001
3 6 (0.37%) QA
4 2 (0.12%) Data Quality
4 2 (0.12%) ISAE 3402
4 2 (0.12%) PCI DSS
System Software
1 857 (52.51%) Active Directory
2 391 (23.96%) VMware Infrastructure
3 259 (15.87%) Hyper-V
4 181 (11.09%) XenApp
5 126 (7.72%) vSphere
6 108 (6.62%) XenDesktop
7 74 (4.53%) VMware ESXi
8 70 (4.29%) VMware ESX
9 43 (2.63%) Terminal Services
10 27 (1.65%) Terminal Server
10 27 (1.65%) XenServer
11 23 (1.41%) Microsoft App-V
12 17 (1.04%) Citrix Presentation Server
13 16 (0.98%) VMware Workstation
14 14 (0.86%) VMware Server
15 13 (0.80%) Microsoft Virtual Server
16 10 (0.61%) vCloud
17 9 (0.55%) Tivoli Workload Scheduler
18 7 (0.43%) BitLocker
19 5 (0.31%) DFS Replication
Systems Management
1 192 (11.76%) SCCM
2 102 (6.25%) SCOM
3 58 (3.55%) Backup Exec
4 52 (3.19%) WSUS
5 23 (1.41%) Microsoft Data Protection Manager
6 20 (1.23%) McAfee ePO
6 20 (1.23%) Nagios
7 19 (1.16%) NetBackup
8 17 (1.04%) SCDPM
9 15 (0.92%) FortiGate
10 14 (0.86%) AirWatch
11 13 (0.80%) DatAdvantage
12 12 (0.74%) SCVMM
13 10 (0.61%) Tivoli
14 8 (0.49%) Norton AntiVirus
15 7 (0.43%) Cisco CUCM
16 6 (0.37%) Icinga
16 6 (0.37%) SCOrch
16 6 (0.37%) SCSM
16 6 (0.37%) XenMobile
Vendors
1 859 (52.63%) VMware
2 836 (51.23%) Microsoft
3 420 (25.74%) Citrix
4 408 (25.00%) Cisco
5 158 (9.68%) HP
6 94 (5.76%) IBM
7 75 (4.60%) Dell
8 72 (4.41%) Juniper
9 68 (4.17%) Apple
10 67 (4.11%) Avaya
11 60 (3.68%) NetApp
12 59 (3.62%) Veeam
13 53 (3.25%) F5
14 52 (3.19%) Symantec
15 51 (3.13%) CheckPoint
15 51 (3.13%) EMC
16 32 (1.96%) Intel Security
16 32 (1.96%) Oracle
17 29 (1.78%) Red Hat
18 22 (1.35%) LANDesk
St. Albans, Hertfordshire
Senitor Associates
Salary: £50000 per annum + benefits
Posted: Yesterday
City, London
Dunsdon Rose
Salary: From £30,000 to £40,000 per annum Bonus + Benefits Package
Posted: Yesterday
Stockport, Cheshire
Applause IT Innovation
Salary: £28000 - £38000 per annum + Flexi Time, Pension, Etc.
Posted: Yesterday
Greater Manchester
Foresight Recruitment Solutions Ltd
Salary: From £28,000 to £35,000 per annum
Posted: Yesterday
Southampton, Hampshire
Haybrook IT Resourcing Ltd
Salary: Up to £38,000 per annum
Posted: Yesterday
South West London
Davanti Solutions
Salary: £36,000 per annum
Posted: 2 days ago
Leeds, West Yorkshire
CoreCom Consulting
Salary: £30000 per annum
Posted: 2 days ago
Walsall, West Midlands (County)
Walsall Housing Group
Salary: Up to £35,000 per annum
Posted: 2 days ago
Solihull, West Midlands (County)
VIQU
Salary: £35k - 40k per year
Posted: 2 days ago
Poole, Dorset
Spectrum IT Recruitment (South) Ltd
Salary: £27500 - £33000 per annum + training & benefits
Posted: 2 days ago
Leeds, West Yorkshire
Medisoft Limited
Salary: £25,000 per annum + depending on experience
Posted: 2 days ago
East London
Affinity Recruitment Ltd
Salary: From £35,000 to £40,000 per annum
Posted: 3 days ago
Northamptonshire
Talent International
Salary: £40000 - £43000 per annum + benefits
Posted: 3 days ago
East London
Connect Support Services Ltd
Posted: 3 days ago
Wakefield, West Yorkshire
Cadence Resourcing
Salary: £35000 - £40000 per annum + Benefits
Posted: 3 days ago
Bradford, West Yorkshire
Fruition IT Resources Limited
Salary: £27000 - £35000 per annum + Excellent benefits + Onsite Gym
Posted: 3 days ago
Lincoln, Lincolnshire
Spring Technology
Salary: £24000.00 - £31500.00 per annum
Posted: 3 days ago
Northampton, Northamptonshire
Emponics Ltd
Salary: £neg+bonus
Posted: 4 days ago
Tonbridge, Kent
Latcom Ltd
Salary: From £28,000 to £30,000 per annum
Posted: 4 days ago
Reading, Berkshire
83Zero
Salary: From £45,000 to £55,000 per annum + Excellent Company Benefits
Posted: 4 days ago
Birmingham, West Midlands (County)
Searchability
Salary: £25000 - £35000 per annum
Posted: 4 days ago
Wolverhampton, West Midlands (County)
Opus IT Consulting
Salary: £30000.00 - £40000.00 per annum
Posted: 5 days ago
Walsall, West Midlands (County)
Experis Ltd
Salary: £33000.00 - £36000.00 per annum + Excellent Pension & Benefits
Posted: 5 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Negotiable on skills and experience
Posted: 5 days ago
Esher, Surrey
Think IT Recruitment
Salary: £45000 - £50000 per annum + Benefits and Bonus
Posted: 5 days ago
Weybridge, Surrey
Prospectus IT Recruitment
Salary: £40000.00 - £45000.00 per annum
Posted: 5 days ago
West London
Marcus Donald People
Salary: £35000 - £40000 per annum
Posted: 5 days ago
City, London
Marcus Donald People
Salary: £35000 - £40000 per annum
Posted: 5 days ago
London
Understanding Recruitment
Salary: £35000.00 - £40000.00 per annum + Benefits
Posted: 5 days ago