The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Third Line Support
Rank 344 369 318
Rank change year-on-year
+25 -51
Permanent jobs requiring a 3rd Line Support 861 690 921
As % of all permanent IT jobs located in the UK 0.75% 0.63% 0.77%
As % of the Job Titles category 0.79% 0.67% 0.81%
Number of salaries quoted 725 584 815
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £28,900 £28,500 £27,500
10% offered a salary of more than £50,000 £45,000 £50,000
UK excluding London average salary £34,000 £32,500 £35,000
% change year-on-year
+4.61% -7.14%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108942 102831 113237
As % of all permanent IT jobs located in the UK 94.39% 94.24% 95.16%
Number of salaries quoted 88146 85231 96833
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £69,000 £70,000 £67,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

3rd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the UK

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support within the UK.

3rd Line Support Salary Trend in the UK

3rd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support over the 3 months to 20 August 2014 within the UK.

3rd Line Support Salary Histogram in the UK

3rd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +31 810 £37,500 +7.14% 75
London +47 337 £40,000 +5.54% 28
South East +28 206 £35,500 +1.42% 13
East of England -4 75 £35,000 +2.94% 3
Surrey +10 63 £34,250 +5.38% 3
City of London -20 63 £41,250 +1.85% 9
Yorkshire +6 62 £30,000 - 5
West Yorkshire +6 52 £30,000 -1.63% 5
Berkshire -3 49 £37,500 -2.59% 4
North West -13 47 £34,500 +9.52% 9
Hampshire +3 43 £35,000 -6.66% 3
West Midlands -11 40 £32,500 -1.51% 9
Leeds +4 39 £30,000 -3.22% 4
Manchester +7 34 £35,000 -0.70% 6
South West -10 28 £29,000 -3.33% 7
Hertfordshire -15 27 £33,750 +10.65% 1
Wales +12 19 £35,000 +12.90%
South Wales +7 19 £35,000 +12.90%
Cambridgeshire 0 16 £38,000 +8.57%
Birmingham +3 15 £32,500 +4.83% 3
Essex -2 15 £50,000 +17.64% 1
Buckinghamshire -7 15 £29,500 -9.23%
Bromley +2 14 £37,500 +25.00% 1
Bedfordshire -5 14 £25,000 -41.17%
Bracknell -10 14 £38,000 +8.57% 1
East Midlands -21 14 £35,000 +12.90% 1
Watford - 14 £42,500 -
Kent +9 13 £37,500 -25.00%
Bedford +3 13 £25,000 -27.53%
Reading +2 13 £45,000 +16.88% 1

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 20 August 2014, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 1378 (78.92%) Windows
2 934 (53.49%) Microsoft
3 884 (50.63%) VMware
4 829 (47.48%) Active Directory
5 744 (42.61%) Windows Server 2008
6 712 (40.78%) MS Exchange
7 619 (35.45%) Citrix
8 530 (30.36%) Windows Server 2003
9 529 (30.30%) VMware Infrastructure
10 506 (28.98%) MS Excel
11 488 (27.95%) Firewall
12 462 (26.46%) Microsoft Certification
13 449 (25.72%) Cisco
14 414 (23.71%) Exchange Server 2010
15 403 (23.08%) ITIL
16 398 (22.79%) DNS
17 375 (21.48%) Windows Server 2012
18 360 (20.62%) SQL
19 359 (20.56%) SAN
20 331 (18.96%) MCSE
21 302 (17.30%) Hyper-V
22 290 (16.61%) MS Office
23 286 (16.38%) Exchange Server 2007
24 283 (16.21%) SQL Server
25 264 (15.12%) TCP/IP
26 263 (15.06%) DHCP
27 260 (14.89%) Windows 7
28 255 (14.60%) LAN
29 250 (14.32%) Linux
30 247 (14.15%) XenApp

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 20 August 2014, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 712 (40.78%) MS Exchange
2 414 (23.71%) Exchange Server 2010
3 286 (16.38%) Exchange Server 2007
4 184 (10.54%) Exchange Server 2013
5 182 (10.42%) Exchange Server 2003
6 140 (8.02%) SharePoint
7 138 (7.90%) IIS
8 102 (5.84%) Lync
9 85 (4.87%) Blackberry Enterprise Server
10 47 (2.69%) Lotus Domino
11 37 (2.12%) SharePoint 2010
12 36 (2.06%) Apache
13 22 (1.26%) WebSphere
14 17 (0.97%) IBM Notes
15 14 (0.80%) Exchange Server 2000
16 12 (0.69%) Oracle Workflow
17 11 (0.63%) SharePoint 2013
18 10 (0.57%) SharePoint Server
19 9 (0.52%) BizTalk Server
20 7 (0.40%) Tomcat
Applications
1 506 (28.98%) MS Excel
2 290 (16.61%) MS Office
3 60 (3.44%) MS PowerPoint
4 8 (0.46%) MS Visio
5 2 (0.11%) PowerPivot
6 1 (0.057%) FastStats
Business Applications
1 10 (0.57%) Remedy ITSM
2 7 (0.40%) Temenos T24
2 7 (0.40%) Dynamics CRM
3 6 (0.34%) Summit
4 4 (0.23%) Eikon
5 3 (0.17%) Oracle EBS
5 3 (0.17%) Movex
6 2 (0.11%) RMDS
6 2 (0.11%) SAP Oil and Gas
7 1 (0.057%) assyst
7 1 (0.057%) SalesLogix
7 1 (0.057%) Dynamics GP
7 1 (0.057%) FRx
7 1 (0.057%) Line 500
7 1 (0.057%) Agresso
Cloud Services
1 81 (4.64%) Office 365
2 14 (0.80%) SaaS
2 14 (0.80%) PaaS
3 10 (0.57%) Microsoft Azure
4 8 (0.46%) Cloud Computing
5 7 (0.40%) IaaS
5 7 (0.40%) Amazon AWS
6 4 (0.23%) Google Apps
Communications & Networking
1 488 (27.95%) Firewall
2 398 (22.79%) DNS
3 359 (20.56%) SAN
4 264 (15.12%) TCP/IP
5 263 (15.06%) DHCP
6 255 (14.60%) LAN
7 243 (13.92%) WAN
8 221 (12.66%) VPN
9 80 (4.58%) VLAN
10 78 (4.47%) VoIP
11 74 (4.24%) NAS
12 64 (3.67%) Wi-Fi
13 60 (3.44%) Wireless
14 58 (3.32%) Cisco ASA
15 57 (3.26%) Internet
16 50 (2.86%) Network Security
17 44 (2.52%) MPLS
18 43 (2.46%) SSL
19 42 (2.41%) Cisco IOS
20 41 (2.35%) iSCSI
Database & Business Intelligence
1 283 (16.21%) SQL Server
2 79 (4.52%) SQL Server 2008
3 36 (2.06%) SQL Server 2005
4 29 (1.66%) MySQL
5 21 (1.20%) SQL Server 2012
6 17 (0.97%) Relational Database
6 17 (0.97%) EDRMS
7 15 (0.86%) SQL Server Reporting Services
8 13 (0.74%) IDOL
9 12 (0.69%) SQL Server 2000
9 12 (0.69%) RDBMS
10 9 (0.52%) SQL Server Integration Services
11 6 (0.34%) SQL Server Analysis Services
11 6 (0.34%) MS Access
11 6 (0.34%) DTS
11 6 (0.34%) Crystal Reports
12 5 (0.29%) DB2
12 5 (0.29%) MongoDB
13 4 (0.23%) Oracle Database
14 3 (0.17%) MaxDB
Development Applications
1 6 (0.34%) MSI
2 5 (0.29%) Team Foundation Server
3 4 (0.23%) Subversion
4 3 (0.17%) VSS/SourceSafe
5 2 (0.11%) Oracle Forms
5 2 (0.11%) Visual Studio
6 1 (0.057%) JIRA
6 1 (0.057%) TeamCity
6 1 (0.057%) Cucumber
6 1 (0.057%) Hudson
6 1 (0.057%) SpecFlow
6 1 (0.057%) Jenkins
6 1 (0.057%) ClearCase
6 1 (0.057%) ClearQuest
6 1 (0.057%) InstallShield
6 1 (0.057%) NUnit
6 1 (0.057%) CruiseControl
General
1 232 (13.29%) Finance
2 89 (5.10%) Banking
3 55 (3.15%) Telecoms
4 52 (2.98%) Retail
4 52 (2.98%) Law
5 43 (2.46%) Investment Banking
6 37 (2.12%) Legal
7 22 (1.26%) Back Office
8 20 (1.15%) Front Office
9 12 (0.69%) Advertising
10 10 (0.57%) Manufacturing
11 8 (0.46%) Games
12 6 (0.34%) Marketing
13 5 (0.29%) Billing
13 5 (0.29%) Electronics
14 4 (0.23%) Multimedia
14 4 (0.23%) Publishing
15 3 (0.17%) Financial Institution
15 3 (0.17%) Spanish Language
16 2 (0.11%) Online Betting
Libraries, Frameworks & Software Standards
1 40 (2.29%) .NET
2 34 (1.95%) XML
3 29 (1.66%) ASP.NET
4 21 (1.20%) HTML
5 20 (1.15%) CSS
6 17 (0.97%) FIX Protocol
7 16 (0.92%) Web Services
8 13 (0.74%) COM
9 12 (0.69%) Software Packaging
10 10 (0.57%) XHTML
11 8 (0.46%) XSLT
12 6 (0.34%) jQuery
13 5 (0.29%) Silverlight
13 5 (0.29%) LAMP
13 5 (0.29%) J2EE
14 3 (0.17%) XSL
14 3 (0.17%) Ajax
15 2 (0.11%) .NET Remoting
15 2 (0.11%) .NET Framework
15 2 (0.11%) ActiveMQ
Miscellaneous
1 191 (10.94%) Blackberry
2 98 (5.61%) Clustering
3 68 (3.89%) PDA
4 35 (2.00%) Computer Science
4 35 (2.00%) SecurID
5 33 (1.89%) Replication
6 27 (1.55%) Management Information System
7 21 (1.20%) Hedge funds
8 20 (1.15%) Thin Client
8 20 (1.15%) Fat Client
9 19 (1.09%) iPhone
10 18 (1.03%) Statistics
11 17 (0.97%) Client/Server
12 15 (0.86%) Enterprise Software
13 14 (0.80%) iPad
14 13 (0.74%) PKI
15 11 (0.63%) Enterprise Storage
16 9 (0.52%) EqualLogic
17 8 (0.46%) Smartphone
17 8 (0.46%) Firmware
Operating Systems
1 1378 (78.92%) Windows
2 744 (42.61%) Windows Server 2008
3 530 (30.36%) Windows Server 2003
4 375 (21.48%) Windows Server 2012
5 260 (14.89%) Windows 7
6 250 (14.32%) Linux
7 212 (12.14%) Windows XP
8 129 (7.39%) Windows 8
9 92 (5.27%) UNIX
10 75 (4.30%) Android
11 62 (3.55%) Red Hat Enterprise Linux
12 45 (2.58%) Mac OS
12 45 (2.58%) Mac OS X
13 38 (2.18%) Windows Phone
14 35 (2.00%) Windows Phone 8
14 35 (2.00%) VMS
15 26 (1.49%) Solaris
15 26 (1.49%) CentOS
16 24 (1.37%) Windows Vista
17 23 (1.32%) Windows 2000 Server
Processes & Methodologies
1 403 (23.08%) ITIL
2 83 (4.75%) Disaster Recovery
3 77 (4.41%) Migration
4 70 (4.01%) Change Management
5 66 (3.78%) Service Delivery
6 64 (3.67%) Problem Management
7 57 (3.26%) Project Management
8 52 (2.98%) Incident Management
9 49 (2.81%) Service Management
10 43 (2.46%) Root Cause Analysis
11 30 (1.72%) E-Commerce
12 28 (1.60%) Load Balancing
13 26 (1.49%) Configuration Management
14 24 (1.37%) Workflow
14 24 (1.37%) Network Monitoring
15 23 (1.32%) Time Management
16 22 (1.26%) ITSM
17 21 (1.20%) Network Design
17 21 (1.20%) Change Control
18 20 (1.15%) Business Continuity
Programming Languages
1 360 (20.62%) SQL
2 123 (7.04%) PowerShell
3 44 (2.52%) Java
3 44 (2.52%) VBScript
4 29 (1.66%) Shell Script
5 28 (1.60%) Python
6 26 (1.49%) JavaScript
6 26 (1.49%) C
7 23 (1.32%) VB
8 20 (1.15%) C#
9 18 (1.03%) PHP
10 13 (0.74%) T-SQL
10 13 (0.74%) Bash Shell
11 10 (0.57%) Perl
12 5 (0.29%) PL/SQL
12 5 (0.29%) VB6
12 5 (0.29%) Ruby
13 3 (0.17%) ABAP
13 3 (0.17%) C++
13 3 (0.17%) R
Qualifications
1 462 (26.46%) Microsoft Certification
2 331 (18.96%) MCSE
3 245 (14.03%) Cisco Certification
4 181 (10.37%) MCITP
5 179 (10.25%) CCNA
6 133 (7.62%) Degree
7 119 (6.82%) MCSA
8 112 (6.41%) VMware Certified Professional (VCP)
9 101 (5.78%) CCNP
10 85 (4.87%) Citrix Certification
11 78 (4.47%) MCP
12 75 (4.30%) Security Cleared
13 74 (4.24%) CCA
14 66 (3.78%) MCTS
15 63 (3.61%) SC Cleared
16 38 (2.18%) ITIL Certification
16 38 (2.18%) DV Cleared
17 13 (0.74%) CCSE
18 12 (0.69%) A+ Certification
18 12 (0.69%) JNCIS
Quality Assurance & Compliance
1 144 (8.25%) SLA
2 14 (0.80%) QA
3 12 (0.69%) ISO/IEC 27001
4 3 (0.17%) ISO 9001
5 2 (0.11%) PCI DSS
6 1 (0.057%) Solvency II
6 1 (0.057%) ISO 9000
System Software
1 829 (47.48%) Active Directory
2 529 (30.30%) VMware Infrastructure
3 302 (17.30%) Hyper-V
4 247 (14.15%) XenApp
5 191 (10.94%) vSphere
6 150 (8.59%) XenDesktop
7 80 (4.58%) XenServer
8 78 (4.47%) VMware ESX
9 56 (3.21%) Citrix Presentation Server
10 45 (2.58%) VMware ESXi
11 43 (2.46%) Microsoft App-V
12 37 (2.12%) Terminal Services
13 35 (2.00%) ISA Server
14 27 (1.55%) vCloud
15 24 (1.37%) UAG
16 20 (1.15%) Forefront TMG
17 16 (0.92%) VMware Server
18 11 (0.63%) Terminal Server
19 9 (0.52%) MetaFrame
19 9 (0.52%) IAG
Systems Management
1 208 (11.91%) SCCM
2 144 (8.25%) Backup Exec
3 72 (4.12%) SCOM
4 66 (3.78%) NetBackup
5 57 (3.26%) Norton AntiVirus
6 56 (3.21%) WSUS
7 41 (2.35%) McAfee ePO
8 20 (1.15%) Symantec Enterprise Vault
9 17 (0.97%) Nagios
10 13 (0.74%) Cacti
11 12 (0.69%) Systems Management Server (SMS)
12 11 (0.63%) SolarWinds Orion
13 9 (0.52%) FortiGate
14 8 (0.46%) EMC NetWorker
14 8 (0.46%) Control-M
15 7 (0.40%) SCVMM
15 7 (0.40%) SCOrch
16 6 (0.34%) HP SIM
16 6 (0.34%) MAILsweeper
16 6 (0.34%) Foglight
Vendors
1 934 (53.49%) Microsoft
2 884 (50.63%) VMware
3 619 (35.45%) Citrix
4 449 (25.72%) Cisco
5 171 (9.79%) HP
6 146 (8.36%) Symantec
7 102 (5.84%) NetApp
8 96 (5.50%) Apple
9 89 (5.10%) McAfee
10 88 (5.04%) EMC
11 73 (4.18%) Oracle
11 73 (4.18%) Juniper
12 72 (4.12%) CheckPoint
13 60 (3.44%) Red Hat
14 57 (3.26%) Dell
15 51 (2.92%) Lotus
16 47 (2.69%) Veeam
17 46 (2.63%) Bloomberg
18 44 (2.52%) SolarWinds
19 43 (2.46%) Veritas
Southend-On-Sea, Essex
Randstad Technologies
Salary: £35000.00 - £40000.00 per annum
Posted: 16 hours ago
St. Albans, Hertfordshire
Oscar Associates (UK) Ltd
Salary: £35000 - £40000 per annum + Benefits
Posted: 16 hours ago
City, London
Global Technology Solutions Ltd
Salary: £40000 - £50000 per annum + (package)+o/t+ben+training
Posted: 16 hours ago
Stoke-On-Trent, Staffordshire
LA International
Salary: £20000 - £26000 per annum + Benefits
Posted: 18 hours ago
Abingdon, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £50,000 per annum
Posted: 18 hours ago
London
Ampersand Consulting
Salary: £35000 per annum + Benefits
Posted: 23 hours ago
Manchester, Lancashire
X4 Group
Salary: £33k - 35k per year
Posted: Yesterday
London
FIRST POINT IT RESOURCING
Salary: £50000 - £60000 per annum + Bonus + Benefits
Posted: Yesterday
London
FIRST POINT IT RESOURCING
Salary: £50000 - £60000 per annum + Bonus + Benefits
Posted: Yesterday
London
FIRST POINT IT RESOURCING
Salary: £55000 - £65000 per annum + Bonus + Benefits
Posted: Yesterday
London
Technology Sourcing Limited
Salary: From £38,000 to £42,000 per annum plus bens
Posted: Yesterday
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £24000 - £27500 per annum
Posted: Yesterday
Hook, Hampshire
Global Technology Solutions Ltd
Salary: £30000 - £33000 per annum + ben+training
Posted: Yesterday
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £40000 - £41000 per annum + £1,200 DV allowance
Posted: Yesterday
East London
Connect Support Services Ltd
Posted: Yesterday
Birmingham, West Midlands (County)
Spring Technology
Salary: £30000.00 - £37000.00 per annum + Plus benefits
Posted: Yesterday
London
C.O.A.L IT Services Ltd
Salary: Package and Bonus
Posted: Yesterday
Manchester, Lancashire
Senitor Associates
Salary: £40000 per annum
Posted: Yesterday
London
Information Technology Services
Salary: £40k - 45k per day
Posted: 2 days ago