The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Third Line Support
Rank 385 363 363
Rank change year-on-year
-22 0
Permanent jobs requiring a 3rd Line Support 723 896 742
As % of all permanent IT jobs located in the UK 0.65% 0.76% 0.68%
As % of the Job Titles category 0.69% 0.80% 0.72%
Number of salaries quoted 633 790 632
Average salary £37,500 £36,000 £35,000
Average salary % change year-on-year
+4.16% +2.85%
90% offered a salary of more than £28,000 £28,500 £27,800
10% offered a salary of more than £50,000 £50,000 £45,000
UK excluding London average salary £35,500 £34,000 £32,500
% change year-on-year
+4.41% +4.61%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104585 111653 102685
As % of all permanent IT jobs located in the UK 94.50% 94.55% 94.56%
Number of salaries quoted 86393 91565 85529
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the UK

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support within the UK.

3rd Line Support Salary Trend in the UK

3rd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support over the 3 months to 3 July 2015 within the UK.

3rd Line Support Salary Histogram in the UK

3rd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -44 675 £37,500 +4.16% 84
London -61 223 £40,000 - 27
South East -22 195 £38,500 +14.92% 15
Surrey -1 69 £37,500 +11.94% 4
East of England -8 67 £35,000 - 7
South West +3 50 £30,500 - 8
Berkshire -20 48 £34,750 -6.08% 4
North West -17 44 £31,500 -9.35% 15
West Midlands -5 42 £31,250 -3.84% 6
City of London +12 33 £47,750 +12.35% 6
Reading +4 31 £35,000 -22.22% 4
Woking +44 30 £32,500 -
Hertfordshire +11 30 £34,500 +2.22% 2
Hampshire -13 29 £45,000 +50.00% 1
Yorkshire -17 29 £36,250 +18.85% 3
Manchester -11 24 £30,500 -12.23% 8
East Midlands +11 22 £36,750 +8.88% 3
Gloucestershire +14 21 £32,000 -1.53%
West Yorkshire -20 18 £35,000 +16.66% 2
Wales +3 16 £36,000 -1.36% 1
Birmingham -4 16 £31,500 -3.07% 2
South Wales +10 15 £36,000 -1.36% 1
Cambridgeshire +9 15 £45,000 +28.57% 2
Essex +3 15 £35,500 -29.00% 3
Leeds -16 14 £35,000 +14.75% 2
Rickmansworth - 14 £34,000 -
Kent -9 13 £38,500 +6.94% 1
Buckinghamshire -15 12 £32,500 - 2
Cheshire -6 11 £40,000 +14.28% 6
Leatherhead +7 10 £45,000 +28.57%

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 3 July 2015, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 1221 (77.23%) Windows
2 926 (58.57%) VMware
3 843 (53.32%) Active Directory
4 763 (48.26%) Microsoft
5 620 (39.22%) MS Exchange
6 553 (34.98%) Windows Server 2008
7 540 (34.16%) VMware Infrastructure
8 459 (29.03%) Citrix
9 454 (28.72%) Windows Server 2012
10 384 (24.29%) Cisco
11 368 (23.28%) Firewall
12 355 (22.45%) MS Excel
13 351 (22.20%) SAN
14 321 (20.30%) Exchange Server 2010
15 313 (19.80%) Windows Server 2003
16 311 (19.67%) Hyper-V
17 310 (19.61%) SQL Server
18 306 (19.35%) Microsoft Certification
19 292 (18.47%) DNS
20 287 (18.15%) SQL
21 268 (16.95%) ITIL
22 234 (14.80%) Linux
23 223 (14.10%) MCSE
24 222 (14.04%) MS Office
24 222 (14.04%) DHCP
25 218 (13.79%) TCP/IP
26 185 (11.70%) Windows 7
27 184 (11.64%) Exchange Server 2013
28 183 (11.57%) HP
28 183 (11.57%) LAN

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 3 July 2015, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 620 (39.22%) MS Exchange
2 321 (20.30%) Exchange Server 2010
3 184 (11.64%) Exchange Server 2013
4 160 (10.12%) Exchange Server 2007
5 159 (10.06%) SharePoint
6 134 (8.48%) IIS
7 94 (5.95%) Lync
8 67 (4.24%) Exchange Server 2003
9 62 (3.92%) Blackberry Enterprise Server
10 20 (1.27%) SharePoint 2010
11 19 (1.20%) Apache
12 18 (1.14%) WebSphere
13 17 (1.08%) SharePoint 2013
14 13 (0.82%) IBM HTTP Server
15 10 (0.63%) Exchange Server 2000
15 10 (0.63%) Lotus Domino
16 8 (0.51%) IBM Notes
16 8 (0.51%) Tomcat
17 7 (0.44%) JBoss
17 7 (0.44%) SharePoint Server
Applications
1 355 (22.45%) MS Excel
2 222 (14.04%) MS Office
3 28 (1.77%) MS PowerPoint
4 3 (0.19%) MS Visio
5 2 (0.13%) Adobe Creative Suite
6 1 (0.063%) InDesign
6 1 (0.063%) MS Project
Business Applications
1 9 (0.57%) Dynamics CRM
2 8 (0.51%) SAP Oil and Gas
3 4 (0.25%) Magento
3 4 (0.25%) Fredhopper
4 3 (0.19%) Dynamics NAV
5 2 (0.13%) RMDS
6 1 (0.063%) Oracle Applications
6 1 (0.063%) Summit
6 1 (0.063%) Dynamics GP
6 1 (0.063%) Line 500
Cloud Services
1 99 (6.26%) Office 365
2 21 (1.33%) SaaS
3 17 (1.08%) Microsoft Azure
4 16 (1.01%) Amazon AWS
5 9 (0.57%) IaaS
6 8 (0.51%) Mimecast
7 5 (0.32%) Cloud Computing
7 5 (0.32%) Amazon EC2
8 2 (0.13%) Google Cloud Platform
8 2 (0.13%) Virtual Private Cloud
8 2 (0.13%) Dropbox
9 1 (0.063%) PaaS
9 1 (0.063%) Google Apps
Communications & Networking
1 368 (23.28%) Firewall
2 351 (22.20%) SAN
3 292 (18.47%) DNS
4 222 (14.04%) DHCP
5 218 (13.79%) TCP/IP
6 183 (11.57%) LAN
7 180 (11.39%) WAN
8 159 (10.06%) VPN
9 99 (6.26%) NAS
10 73 (4.62%) VoIP
11 59 (3.73%) VLAN
11 59 (3.73%) Wireless
12 46 (2.91%) Fibre Channel
13 40 (2.53%) Internet
14 36 (2.28%) MPLS
15 33 (2.09%) Cisco ASA
16 32 (2.02%) iSCSI
17 26 (1.64%) Network Security
17 26 (1.64%) Wi-Fi
18 23 (1.45%) SSL
Database & Business Intelligence
1 310 (19.61%) SQL Server
2 66 (4.17%) SQL Server 2008
3 40 (2.53%) SQL Server 2005
4 21 (1.33%) SQL Server 2012
5 16 (1.01%) Oracle Database
6 15 (0.95%) MySQL
7 13 (0.82%) SQL Server Reporting Services
8 11 (0.70%) SQL Server Integration Services
9 9 (0.57%) SQL Server 2000
10 5 (0.32%) Oracle Reports
10 5 (0.32%) Oracle Database 10g
11 4 (0.25%) Crystal Reports
12 3 (0.19%) DB2
12 3 (0.19%) EDRMS
12 3 (0.19%) MS Access
12 3 (0.19%) SQL Server Analysis Services
12 3 (0.19%) Relational Database
13 2 (0.13%) OLAP
14 1 (0.063%) IDOL
14 1 (0.063%) PostgreSQL
Development Applications
1 9 (0.57%) MSI
2 3 (0.19%) InstallShield
2 3 (0.19%) AdminStudio
2 3 (0.19%) JIRA
2 3 (0.19%) Visual Studio
3 2 (0.13%) Git (software)
3 2 (0.13%) Team Foundation Server
3 2 (0.13%) WinDbg
4 1 (0.063%) MSBuild
4 1 (0.063%) Jasmine
4 1 (0.063%) SQL Server Management Studio (SSMS)
4 1 (0.063%) Oracle Forms
4 1 (0.063%) Oracle APEX
4 1 (0.063%) FitNesse
4 1 (0.063%) TeamCity
4 1 (0.063%) NUnit
4 1 (0.063%) CruiseControl
General
1 171 (10.82%) Finance
2 79 (5.00%) Law
3 55 (3.48%) Banking
4 54 (3.42%) Telecoms
5 41 (2.59%) Back Office
6 32 (2.02%) Legal
7 24 (1.52%) Marketing
8 21 (1.33%) Retail
9 18 (1.14%) Advertising
10 16 (1.01%) Manufacturing
11 14 (0.89%) Front Office
12 8 (0.51%) Electronics
13 6 (0.38%) Games
13 6 (0.38%) French Language
14 5 (0.32%) German Language
15 4 (0.25%) Investment Banking
15 4 (0.25%) Automotive
16 3 (0.19%) Spanish Language
17 2 (0.13%) Financial Institution
17 2 (0.13%) Publishing
Libraries, Frameworks & Software Standards
1 47 (2.97%) .NET
2 25 (1.58%) Web Services
3 23 (1.45%) XML
4 16 (1.01%) HTML
5 15 (0.95%) ASP.NET
6 13 (0.82%) CSS
7 12 (0.76%) WPF
8 11 (0.70%) Application Packaging
9 10 (0.63%) .NET Framework
9 10 (0.63%) Entity Framework
10 7 (0.44%) Middleware
10 7 (0.44%) COM
11 6 (0.38%) Ruby on Rails
12 3 (0.19%) jQuery
12 3 (0.19%) WCF
12 3 (0.19%) J2EE
12 3 (0.19%) JDBC
13 2 (0.13%) WAP
13 2 (0.13%) VXML
13 2 (0.13%) AngularJS
Miscellaneous
1 144 (9.11%) Data Centre
2 105 (6.64%) Blackberry
3 91 (5.76%) Analytical Skills
4 59 (3.73%) Clustering
5 58 (3.67%) Replication
6 27 (1.71%) Thin Client
6 27 (1.71%) Fat Client
7 24 (1.52%) AS400
8 22 (1.39%) Management Information System
9 19 (1.20%) PDA
9 19 (1.20%) Enterprise Storage
10 14 (0.89%) EqualLogic
10 14 (0.89%) Client/Server
10 14 (0.89%) IVR
11 13 (0.82%) Computer Science
11 13 (0.82%) EMC VNX
12 12 (0.76%) Hedge funds
12 12 (0.76%) CMDB
13 11 (0.70%) HP StoreVirtual
14 10 (0.63%) Social Media
Operating Systems
1 1221 (77.23%) Windows
2 553 (34.98%) Windows Server 2008
3 454 (28.72%) Windows Server 2012
4 313 (19.80%) Windows Server 2003
5 234 (14.80%) Linux
6 185 (11.70%) Windows 7
7 135 (8.54%) Windows 8
8 131 (8.29%) Windows XP
9 52 (3.29%) UNIX
10 51 (3.23%) Mac OS X
10 51 (3.23%) Red Hat Enterprise Linux
11 26 (1.64%) CentOS
12 21 (1.33%) Windows 2000 Server
13 19 (1.20%) Mac OS
13 19 (1.20%) OS/400
14 12 (0.76%) Ubuntu
15 11 (0.70%) Solaris
16 9 (0.57%) Windows Vista
17 8 (0.51%) AIX
18 7 (0.44%) Windows 2000
Processes & Methodologies
1 268 (16.95%) ITIL
2 83 (5.25%) Disaster Recovery
3 80 (5.06%) Service Delivery
4 60 (3.80%) Mentoring
5 59 (3.73%) Migration
6 51 (3.23%) Project Management
7 49 (3.10%) Problem Management
8 45 (2.85%) Network Management
9 44 (2.78%) Incident Management
10 41 (2.59%) Root Cause Analysis
11 35 (2.21%) Change Management
12 34 (2.15%) Service Management
12 34 (2.15%) Configuration Management
13 33 (2.09%) Business Continuity
14 31 (1.96%) Time Management
15 27 (1.71%) Load Balancing
15 27 (1.71%) Server Building
16 25 (1.58%) Capacity Management
17 23 (1.45%) Performance Monitoring
17 23 (1.45%) Agile Software Development
Programming Languages
1 287 (18.15%) SQL
2 96 (6.07%) PowerShell
3 33 (2.09%) C#
4 22 (1.39%) Java
4 22 (1.39%) T-SQL
5 20 (1.27%) Perl
6 19 (1.20%) VBScript
6 19 (1.20%) VB
7 18 (1.14%) JavaScript
8 17 (1.08%) C
8 17 (1.08%) Shell Script
9 13 (0.82%) Bash Shell
10 10 (0.63%) Korn
10 10 (0.63%) Python
10 10 (0.63%) PL/SQL
11 9 (0.57%) PHP
12 8 (0.51%) Ruby
13 5 (0.32%) C++
13 5 (0.32%) VC++
13 5 (0.32%) VB.NET
Qualifications
1 306 (19.35%) Microsoft Certification
2 223 (14.10%) MCSE
3 183 (11.57%) Cisco Certification
4 152 (9.61%) CCNA
5 115 (7.27%) MCSA
6 112 (7.08%) VMware Certified Professional (VCP)
7 106 (6.70%) MCITP
8 101 (6.39%) MCP
9 73 (4.62%) Security Cleared
10 69 (4.36%) Degree
11 68 (4.30%) CCNP
12 56 (3.54%) Citrix Certification
13 47 (2.97%) SC Cleared
14 41 (2.59%) CCA
15 33 (2.09%) ITIL Certification
16 27 (1.71%) DV Cleared
17 26 (1.64%) VCP5
18 24 (1.52%) MCTS
19 15 (0.95%) CCIE
20 9 (0.57%) VCAP
Quality Assurance & Compliance
1 138 (8.73%) SLA
2 14 (0.89%) ISO/IEC 27001
3 8 (0.51%) PCI DSS
4 4 (0.25%) QA
5 3 (0.19%) ISO 9000
6 1 (0.063%) EMIR
6 1 (0.063%) Dodd-Frank
6 1 (0.063%) COBIT
6 1 (0.063%) Sarbanes-Oxley
System Software
1 843 (53.32%) Active Directory
2 540 (34.16%) VMware Infrastructure
3 311 (19.67%) Hyper-V
4 161 (10.18%) XenApp
5 151 (9.55%) vSphere
6 98 (6.20%) XenDesktop
7 56 (3.54%) Terminal Services
8 55 (3.48%) VMware ESX
9 40 (2.53%) XenServer
10 36 (2.28%) vCloud
11 32 (2.02%) VMware ESXi
11 32 (2.02%) Microsoft App-V
12 19 (1.20%) ISA Server
13 16 (1.01%) Citrix Presentation Server
14 15 (0.95%) VMware Server
15 11 (0.70%) Terminal Server
16 9 (0.57%) Xen
17 6 (0.38%) BitLocker
18 5 (0.32%) Forefront TMG
18 5 (0.32%) VMware Workstation
Systems Management
1 161 (10.18%) SCCM
2 72 (4.55%) SCOM
3 55 (3.48%) Backup Exec
4 30 (1.90%) WSUS
5 21 (1.33%) Norton AntiVirus
6 17 (1.08%) EMC NetWorker
7 13 (0.82%) NetBackup
8 9 (0.57%) Veritas Storage Foundation
9 8 (0.51%) FortiGate
9 8 (0.51%) Opsview
10 7 (0.44%) SCDPM
11 6 (0.38%) XenMobile
11 6 (0.38%) EdgeSight
11 6 (0.38%) Opscode Chef
12 5 (0.32%) SCVMM
12 5 (0.32%) ARCserve
12 5 (0.32%) ZENworks
12 5 (0.32%) Systems Management Server (SMS)
12 5 (0.32%) OpenView Configuration Management
13 4 (0.25%) Nagios
Vendors
1 926 (58.57%) VMware
2 763 (48.26%) Microsoft
3 459 (29.03%) Citrix
4 384 (24.29%) Cisco
5 183 (11.57%) HP
6 99 (6.26%) NetApp
7 69 (4.36%) Oracle
8 67 (4.24%) Veeam
9 64 (4.05%) Dell
10 63 (3.98%) EMC
11 60 (3.80%) Symantec
12 59 (3.73%) Juniper
13 50 (3.16%) IBM
13 50 (3.16%) Apple
13 50 (3.16%) CheckPoint
14 46 (2.91%) 3PAR
15 37 (2.34%) AppSense
16 33 (2.09%) SolarWinds
17 32 (2.02%) Sophos
18 31 (1.96%) Red Hat
Cheshire
Connected IT
Salary: £35000 - £45000 per annum + Benefits
Posted: 9 hours ago
Cheshire
Connected IT
Salary: £35000 - £45000 per annum + Benefits
Posted: 9 hours ago
Coventry, West Midlands (County)
BARCLAY ANDERSON LIMITED
Salary: From £35,000 to £35,000 per annum Benefits Package
Posted: Yesterday
Croydon, Surrey
ARC IT Recruitment Ltd
Salary: £45000 Per Annum Plus 15% Bonus plus Bens
Posted: Yesterday
South West London
First Point
Salary: £35000 - £45000 per annum
Posted: Yesterday
Milton Keynes, Buckinghamshire
Interact Consulting
Salary: 28-35k
Posted: Yesterday
Watford, Hertfordshire
Senitor Associates
Salary: £28000 per annum
Posted: Yesterday
Cambridge, Cambridgeshire
Computer People
Salary: £35000.00 - £40000.00 per annum
Posted: Yesterday
Manchester, Lancashire
Talent International
Salary: £28000 - £32000 per annum + Excellent Benefits
Posted: Yesterday
Staffordshire
Informatiq Consulting
Salary: £32000 - £35000 per annum
Posted: Yesterday
Devon
Tank Recruitment Limited
Posted: Yesterday
Watford, Hertfordshire
Oscar Associates (UK) Ltd
Salary: £30000 - £35000 per annum
Posted: 2 days ago
Glasgow, Lanarkshire
Experis Ltd
Salary: £20000 - £30000.00 per annum
Posted: 2 days ago
Leicestershire
Greywood Associates Limited
Salary: £30000 - £35000 per annum + Benefits
Posted: 2 days ago
Guildford, Surrey
Ashdown IT
Salary: £37000 - £40000 per annum + Benefits
Posted: 2 days ago
West London
Vantage Recruitment Solutions Ltd
Salary: £55,000 per annum
Posted: 2 days ago
City, London
Ashdown IT
Salary: £35000 - £40000 per annum + Benefits
Posted: 2 days ago
Leeds, West Yorkshire
The Bridge Ltd
Salary: From £4,000 to £50,000 per annum
Posted: 2 days ago
London
Etech Partners
Salary: Up to £42,000 per annum + Benefits
Posted: 2 days ago
City, London
Global Technology Solutions Ltd
Salary: £35000 - £45000 per annum + benefits
Posted: 2 days ago