The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
Third Line Support
Rank 338 384 352
Rank change year-on-year
+46 -32
Permanent jobs requiring a 3rd Line Support 901 710 797
As % of all permanent IT jobs located in the UK 0.79% 0.64% 0.72%
As % of the Job Titles category 0.84% 0.68% 0.76%
Number of salaries quoted 775 582 705
Average salary £37,500 £36,500 £35,000
Average salary % change year-on-year
+2.73% +4.28%
90% offered a salary of more than £27,500 £27,500 £28,500
10% offered a salary of more than £47,500 £54,000 £47,500
UK excluding London average salary £35,000 £35,000 £34,500
% change year-on-year
- +1.44%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107809 104785 105042
As % of all permanent IT jobs located in the UK 94.62% 94.70% 95.27%
Number of salaries quoted 89260 86303 89863
Average salary £45,000 £44,000 £42,500
Average salary % change year-on-year
+2.27% +3.52%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the UK

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support within the UK.

3rd Line Support Salary Trend in the UK

3rd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support over the 3 months to 21 November 2014 within the UK.

3rd Line Support Salary Histogram in the UK

3rd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 21 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +35 869 £37,500 +2.73% 103
London +28 325 £37,500 - 30
South East +17 238 £37,500 +1.35% 20
Berkshire +20 82 £40,000 +9.58% 5
West Midlands +26 70 £37,500 +15.38% 14
Yorkshire -1 61 £29,000 +1.75% 5
East of England -7 60 £37,500 -16.66% 6
Birmingham +29 51 £37,500 +15.38% 7
North West -30 49 £32,000 +6.66% 15
City of London +12 46 £40,000 -8.57% 7
Surrey +8 45 £40,000 +25.98% 4
South West -9 41 £34,000 +13.33% 9
West Yorkshire -5 37 £30,000 +5.26% 3
Hampshire -5 35 £33,500 -16.25% 6
Manchester -11 31 £32,000 +6.66% 11
East Midlands +10 27 £30,000 - 4
Leeds 0 27 £32,000 +16.36% 3
Reading +4 26 £34,500 -13.75% 3
Buckinghamshire +9 24 £27,500 -15.38% 2
Bracknell -22 24 £35,000 +9.37%
Essex -5 19 £45,000 -16.66% 2
Wimbledon -2 18 £36,750 -16.47%
Hertfordshire -18 18 £36,750 -8.12% 2
Kent +22 17 £40,000 +6.66% 1
Basingstoke +13 17 £33,500 -14.10% 1
North Yorkshire +9 17 £25,000 -21.87% 1
Oxfordshire +19 14 £39,000 +4.00%
Coventry -6 14 £38,000 +20.63% 1
Docklands, London - 12 £40,000 -
West Sussex +3 11 £38,750 +1.97% 2

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 21 November 2014, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 1418 (79.53%) Windows
2 975 (54.68%) VMware
3 960 (53.84%) Microsoft
4 914 (51.26%) Active Directory
5 751 (42.12%) MS Exchange
6 729 (40.89%) Windows Server 2008
7 586 (32.87%) Citrix
8 574 (32.19%) VMware Infrastructure
9 522 (29.28%) Cisco
10 514 (28.83%) Windows Server 2003
11 477 (26.75%) MS Excel
12 473 (26.53%) Firewall
13 434 (24.34%) ITIL
14 428 (24.00%) Microsoft Certification
15 407 (22.83%) Exchange Server 2010
15 407 (22.83%) Windows Server 2012
16 389 (21.82%) SAN
17 379 (21.26%) DNS
18 345 (19.35%) SQL
19 332 (18.62%) SQL Server
20 324 (18.17%) MCSE
21 309 (17.33%) TCP/IP
22 298 (16.71%) MS Office
23 290 (16.26%) Cisco Certification
24 277 (15.54%) Hyper-V
25 271 (15.20%) WAN
25 271 (15.20%) Finance
26 262 (14.69%) LAN
27 252 (14.13%) Exchange Server 2007
28 248 (13.91%) DHCP

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 21 November 2014, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 751 (42.12%) MS Exchange
2 407 (22.83%) Exchange Server 2010
3 252 (14.13%) Exchange Server 2007
4 210 (11.78%) Exchange Server 2013
5 204 (11.44%) Exchange Server 2003
6 175 (9.81%) SharePoint
7 143 (8.02%) IIS
8 129 (7.23%) Lync
9 57 (3.20%) Blackberry Enterprise Server
10 39 (2.19%) Apache
11 36 (2.02%) SharePoint 2010
12 29 (1.63%) WebSphere
13 21 (1.18%) Tomcat
14 15 (0.84%) Lotus Domino
15 13 (0.73%) SharePoint Server
16 12 (0.67%) SharePoint 2013
17 10 (0.56%) IBM HTTP Server
18 9 (0.50%) Documentum
18 9 (0.50%) BizTalk Server
18 9 (0.50%) WebSphere Application Server
Applications
1 477 (26.75%) MS Excel
2 298 (16.71%) MS Office
3 51 (2.86%) MS PowerPoint
4 14 (0.79%) MS Visio
5 4 (0.22%) AutoCAD
6 3 (0.17%) Spreadsheet
6 3 (0.17%) Photoshop
7 1 (0.056%) MS Project
7 1 (0.056%) Acrobat
7 1 (0.056%) FastStats
Business Applications
1 11 (0.62%) Dynamics CRM
2 7 (0.39%) Dynamics NAV
3 5 (0.28%) Summit
3 5 (0.28%) Dynamics AX
3 5 (0.28%) Retail-J
4 4 (0.22%) Oracle Cash Management
5 2 (0.11%) SAP Oil and Gas
5 2 (0.11%) assyst
5 2 (0.11%) PeopleSoft HRMS
6 1 (0.056%) Pegasus Opera
6 1 (0.056%) Agresso
6 1 (0.056%) Movex
6 1 (0.056%) Remedy ITSM
6 1 (0.056%) Oracle EBS R12
Cloud Services
1 113 (6.34%) Office 365
2 14 (0.79%) SaaS
3 11 (0.62%) PaaS
3 11 (0.62%) Microsoft Azure
4 6 (0.34%) Google Apps
5 3 (0.17%) IaaS
5 3 (0.17%) Cloud Computing
6 1 (0.056%) Amazon AWS
Communications & Networking
1 473 (26.53%) Firewall
2 389 (21.82%) SAN
3 379 (21.26%) DNS
4 309 (17.33%) TCP/IP
5 271 (15.20%) WAN
6 262 (14.69%) LAN
7 248 (13.91%) DHCP
8 207 (11.61%) VPN
9 97 (5.44%) Cisco ASA
10 87 (4.88%) VoIP
11 82 (4.60%) NAS
12 75 (4.21%) VLAN
13 66 (3.70%) iSCSI
14 64 (3.59%) Wireless
15 57 (3.20%) BGP
16 54 (3.03%) MPLS
16 54 (3.03%) Network Security
17 48 (2.69%) Internet
18 43 (2.41%) Cisco IOS
19 42 (2.36%) SSL
Database & Business Intelligence
1 332 (18.62%) SQL Server
2 79 (4.43%) SQL Server 2008
3 49 (2.75%) SQL Server 2005
4 29 (1.63%) MySQL
5 25 (1.40%) SQL Server 2000
5 25 (1.40%) SQL Server 2012
6 22 (1.23%) EDRMS
7 17 (0.95%) IDOL
8 16 (0.90%) Oracle Reports
9 10 (0.56%) DB2
10 8 (0.45%) Crystal Reports
10 8 (0.45%) MS Access
11 4 (0.22%) FileMaker
11 4 (0.22%) Oracle Database
12 3 (0.17%) Oracle Database 10g
13 2 (0.11%) Big Data
13 2 (0.11%) Relational Database
14 1 (0.056%) PostgreSQL
14 1 (0.056%) SQL Server Integration Services
14 1 (0.056%) Oracle Database 11g
Development Applications
1 5 (0.28%) VSS/SourceSafe
1 5 (0.28%) MSI
1 5 (0.28%) Team Foundation Server
2 3 (0.17%) Subversion
2 3 (0.17%) Visual Studio
3 2 (0.11%) JIRA
3 2 (0.11%) TeamCity
4 1 (0.056%) Mercurial
4 1 (0.056%) Hudson
4 1 (0.056%) NetBeans
4 1 (0.056%) CruiseControl
4 1 (0.056%) Eclipse
General
1 271 (15.20%) Finance
2 82 (4.60%) Banking
2 82 (4.60%) Retail
3 61 (3.42%) Law
4 60 (3.37%) Telecoms
5 53 (2.97%) Legal
6 31 (1.74%) Investment Banking
7 19 (1.07%) Advertising
7 19 (1.07%) Back Office
8 14 (0.79%) Front Office
9 10 (0.56%) Manufacturing
10 6 (0.34%) Billing
11 5 (0.28%) Multimedia
12 4 (0.22%) Electronics
13 3 (0.17%) Marketing
14 2 (0.11%) Online Betting
14 2 (0.11%) Games
15 1 (0.056%) Publishing
15 1 (0.056%) Local Government
15 1 (0.056%) Retail Banking
Libraries, Frameworks & Software Standards
1 34 (1.91%) .NET
2 25 (1.40%) ASP.NET
3 16 (0.90%) FIX Protocol
4 14 (0.79%) CSS
5 13 (0.73%) HTML
6 11 (0.62%) Web Services
7 9 (0.50%) WSE
8 8 (0.45%) Ajax
9 7 (0.39%) Middleware
9 7 (0.39%) XML
9 7 (0.39%) J2EE
9 7 (0.39%) ActiveMQ
9 7 (0.39%) Apache Camel
10 6 (0.34%) JDBC
11 5 (0.28%) Application Packaging
12 4 (0.22%) COM
12 4 (0.22%) LAMP
13 2 (0.11%) LINQ
13 2 (0.11%) Regular Expression
14 1 (0.056%) Oracle Fusion
Miscellaneous
1 140 (7.85%) Blackberry
2 110 (6.17%) Analytical Skills
3 97 (5.44%) Clustering
4 54 (3.03%) PDA
5 42 (2.36%) Computer Science
6 33 (1.85%) Replication
7 31 (1.74%) Hedge funds
8 25 (1.40%) Statistics
9 22 (1.23%) Fat Client
9 22 (1.23%) Thin Client
10 16 (0.90%) Management Information System
11 11 (0.62%) EPoS
11 11 (0.62%) Mathematics
11 11 (0.62%) Enterprise Software
12 10 (0.56%) Enterprise Storage
12 10 (0.56%) Client/Server
12 10 (0.56%) SecurID
13 9 (0.50%) EqualLogic
14 8 (0.45%) GIS
14 8 (0.45%) iPhone
Operating Systems
1 1418 (79.53%) Windows
2 729 (40.89%) Windows Server 2008
3 514 (28.83%) Windows Server 2003
4 407 (22.83%) Windows Server 2012
5 245 (13.74%) Linux
6 230 (12.90%) Windows XP
7 228 (12.79%) Windows 7
8 139 (7.80%) Windows 8
9 86 (4.82%) UNIX
10 58 (3.25%) Red Hat Enterprise Linux
11 49 (2.75%) Mac OS X
12 25 (1.40%) Solaris
13 24 (1.35%) Android
13 24 (1.35%) CentOS
14 18 (1.01%) Windows 2000 Server
14 18 (1.01%) AIX
15 16 (0.90%) Windows 2000
15 16 (0.90%) Windows Vista
16 13 (0.73%) Apple iOS
17 11 (0.62%) Mac OS
Processes & Methodologies
1 434 (24.34%) ITIL
2 83 (4.66%) Mentoring
3 82 (4.60%) Disaster Recovery
4 79 (4.43%) Incident Management
5 76 (4.26%) Migration
6 70 (3.93%) Service Delivery
7 66 (3.70%) Change Management
7 66 (3.70%) Problem Management
8 57 (3.20%) Project Management
9 43 (2.41%) Service Management
10 38 (2.13%) Time Management
10 38 (2.13%) Load Balancing
10 38 (2.13%) Root Cause Analysis
11 36 (2.02%) E-Commerce
12 33 (1.85%) Network Design
13 31 (1.74%) Coaching
14 25 (1.40%) Capacity Planning
15 24 (1.35%) Configuration Management
15 24 (1.35%) CRM
16 22 (1.23%) Capacity Management
Programming Languages
1 345 (19.35%) SQL
2 109 (6.11%) PowerShell
3 59 (3.31%) Java
4 44 (2.47%) VBScript
5 33 (1.85%) C
6 20 (1.12%) Python
7 17 (0.95%) Shell Script
7 17 (0.95%) VB
8 14 (0.79%) Perl
8 14 (0.79%) Bash Shell
9 13 (0.73%) C#
10 11 (0.62%) PHP
11 10 (0.56%) T-SQL
12 6 (0.34%) JavaScript
13 5 (0.28%) C++
14 3 (0.17%) PL/SQL
14 3 (0.17%) AWK
14 3 (0.17%) R
15 2 (0.11%) sed
15 2 (0.11%) VC++
Qualifications
1 428 (24.00%) Microsoft Certification
2 324 (18.17%) MCSE
3 290 (16.26%) Cisco Certification
4 211 (11.83%) CCNA
5 161 (9.03%) MCITP
6 140 (7.85%) MCSA
7 134 (7.52%) Degree
8 127 (7.12%) CCNP
9 123 (6.90%) VMware Certified Professional (VCP)
10 104 (5.83%) Security Cleared
11 101 (5.66%) MCP
12 86 (4.82%) SC Cleared
13 82 (4.60%) Citrix Certification
14 65 (3.65%) CCA
15 58 (3.25%) MCTS
16 49 (2.75%) DV Cleared
17 41 (2.30%) ITIL Certification
18 26 (1.46%) JNCIA
19 21 (1.18%) CCIE
20 20 (1.12%) CCSE
Quality Assurance & Compliance
1 113 (6.34%) SLA
2 13 (0.73%) ISO/IEC 27001
3 7 (0.39%) PCI DSS
4 6 (0.34%) Sarbanes-Oxley
5 5 (0.28%) QA
6 3 (0.17%) ISO 9001
7 1 (0.056%) ISO 9000
7 1 (0.056%) Solvency II
System Software
1 914 (51.26%) Active Directory
2 574 (32.19%) VMware Infrastructure
3 277 (15.54%) Hyper-V
4 213 (11.95%) XenApp
5 208 (11.67%) vSphere
6 95 (5.33%) VMware ESX
7 90 (5.05%) XenDesktop
8 74 (4.15%) VMware ESXi
9 68 (3.81%) XenServer
10 47 (2.64%) Terminal Services
11 37 (2.08%) vCloud
12 35 (1.96%) ISA Server
13 32 (1.79%) Citrix Presentation Server
14 23 (1.29%) Microsoft App-V
15 19 (1.07%) VMware Server
16 13 (0.73%) Forefront TMG
17 12 (0.67%) Terminal Server
18 11 (0.62%) UAG
19 8 (0.45%) MetaFrame
19 8 (0.45%) VMware Workstation
Systems Management
1 158 (8.86%) SCCM
2 91 (5.10%) Backup Exec
3 83 (4.66%) SCOM
4 66 (3.70%) NetBackup
5 42 (2.36%) Norton AntiVirus
6 39 (2.19%) WSUS
7 20 (1.12%) FortiGate
8 18 (1.01%) Systems Management Server (SMS)
9 17 (0.95%) Nagios
9 17 (0.95%) SCVMM
10 14 (0.79%) Symantec Enterprise Vault
11 10 (0.56%) McAfee ePO
12 9 (0.50%) SolarWinds Orion
13 8 (0.45%) Veritas Storage Foundation
13 8 (0.45%) ARCserve
13 8 (0.45%) Netcool
13 8 (0.45%) OpenView Configuration Management
13 8 (0.45%) Unicenter
14 6 (0.34%) Tivoli Storage Manager
14 6 (0.34%) HP SIM
Vendors
1 975 (54.68%) VMware
2 960 (53.84%) Microsoft
3 586 (32.87%) Citrix
4 522 (29.28%) Cisco
5 179 (10.04%) HP
6 133 (7.46%) Juniper
7 129 (7.23%) Symantec
8 92 (5.16%) CheckPoint
9 91 (5.10%) Dell
10 79 (4.43%) EMC
11 77 (4.32%) Oracle
11 77 (4.32%) Apple
12 76 (4.26%) NetApp
13 63 (3.53%) McAfee
14 56 (3.14%) IBM
15 54 (3.03%) Bloomberg
15 54 (3.03%) SolarWinds
16 51 (2.86%) F5
17 47 (2.64%) Red Hat
18 42 (2.36%) Veeam
Cannock, Staffordshire
Senitor Associates
Salary: £35000 - £45000 per annum + great company + benefits
Posted: 6 hours ago
City, London
Mortimer Spinks
Salary: £35000 - £45000 per annum + Great package
Posted: 6 hours ago
Leeds, West Yorkshire
Circle Recruitment
Salary: £20000 - £29000 per annum + Benefits
Posted: 6 hours ago
Birmingham, West Midlands (County)
IT Connections
Salary: 22,000 to 30,000
Posted: 7 hours ago
Coventry, West Midlands (County)
Big Red Recruitment
Salary: £30000 - £34000 per annum + Bonus + Bens
Posted: 8 hours ago
Hertfordshire
OCS Resourcing
Salary: From £28,000 to £32,000 per annum
Posted: 12 hours ago
Manchester, Lancashire
Global Technology Solutions Ltd
Salary: £28000 - £33500 per annum
Posted: 12 hours ago
East London
Connect Support Services Ltd
Posted: 14 hours ago
London
Millshill Recruitment Ltd
Salary: From £40,000 to £45,000 per annum
Posted: 16 hours ago
Sunbury-On-Thames, Middlesex
Senitor Associates
Salary: £30000 - £35000 per annum + Benefts package
Posted: Yesterday
City, London
Harvey Nash plc
Salary: £40000 - £45000 per annum + bens + bonus
Posted: Yesterday
West London
SLS Recruitment
Salary: £30000 - £35000 per annum
Posted: Yesterday
Exeter, Devon
Roc Search
Salary: £28000 - £40000 per annum
Posted: Yesterday
Liverpool, Merseyside
Uniting Ambition
Salary: £425 - 475 per day + All Inclusive
Posted: Yesterday
London
Roc Search
Salary: £25000 - £30000 per annum + Benefits
Posted: 2 days ago
Stockport, Cheshire
Adria Solutions Ltd
Salary: £35000 - £45000 per annum + Excellent Benefits
Posted: 2 days ago
Birmingham, West Midlands (County)
Monarch Recruitment
Salary: £35000 to £40000 per annum - Excellent benefits
Posted: 2 days ago
Manchester, Lancashire
4it Recruitment Ltd
Salary: Up to £35,000 per annum
Posted: 2 days ago
Gatwick, West Sussex
Complete Tech Limited
Salary: From £38,000 to £42,000 per annum
Posted: 3 days ago
Wigan, Lancashire
Uniting Ambition
Salary: £425 - 475 per day
Posted: 3 days ago