The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Third Line Support
Rank 368 359 373
Rank change year-on-year
-9 +14
Permanent jobs requiring a 3rd Line Support 772 856 722
As % of all permanent IT jobs located in the UK 0.72% 0.73% 0.66%
As % of the Job Titles category 0.76% 0.77% 0.70%
Number of salaries quoted 672 763 633
Average salary £37,500 £35,000 £33,500
Average salary % change year-on-year
+7.14% +4.47%
90% offered a salary of more than £28,050 £28,000 £27,500
10% offered a salary of more than £50,000 £47,500 £45,000
UK excluding London average salary £36,000 £33,500 £32,500
% change year-on-year
+7.46% +3.07%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
101039 111103 102972
As % of all permanent IT jobs located in the UK 94.57% 94.62% 94.64%
Number of salaries quoted 82999 91169 85609
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

3rd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the UK

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support within the UK.

3rd Line Support Salary Trend in the UK

3rd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support over the 3 months to 22 May 2015 within the UK.

3rd Line Support Salary Histogram in the UK

3rd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -9 732 £37,500 +7.14% 92
London +11 260 £40,000 - 21
South East -31 184 £38,500 +14.92% 19
East of England -8 76 £35,000 - 4
Surrey +23 73 £36,750 +9.70% 8
South West -8 54 £32,500 +6.55% 9
West Midlands +7 48 £34,500 +6.15% 17
Berkshire -2 47 £37,500 +2.73% 4
North West -15 47 £30,500 -6.15% 17
City of London +39 45 £38,000 -12.64% 5
Woking +35 33 £33,000 +1.53% 2
Yorkshire +12 32 £35,000 - 2
Hampshire -19 32 £45,000 +50.00% 2
East Midlands +20 30 £36,000 +20.00% 2
Hertfordshire -2 29 £35,000 +1.44% 3
West Yorkshire +22 25 £35,000 +16.66% 2
Cambridgeshire +25 24 £45,000 +28.57% 1
Leeds +15 23 £35,000 +4.47% 2
Gloucestershire +6 23 £37,500 +0.67% 1
Birmingham -2 20 £32,500 - 3
Reading -7 20 £34,250 -23.88% 3
Cheshire -2 19 £32,500 -7.14% 5
Manchester -5 18 £27,500 -15.38% 10
Cambridge +33 13 £45,000 +28.57%
Wales +15 13 £36,000 +12.50% 1
Rickmansworth - 13 £33,000 - 1
South Wales +17 12 £36,000 +12.50% 1
Devon -3 12 £28,500 -1.72% 3
Oxfordshire +17 11 £32,500 -12.16%
Suffolk +13 11 £32,500 -18.75%

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 22 May 2015, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 1257 (77.26%) Windows
2 964 (59.25%) VMware
3 860 (52.86%) Active Directory
4 814 (50.03%) Microsoft
5 642 (39.46%) MS Exchange
6 568 (34.91%) Windows Server 2008
7 540 (33.19%) VMware Infrastructure
8 460 (28.27%) Citrix
9 447 (27.47%) Windows Server 2012
10 395 (24.28%) Cisco
11 381 (23.42%) MS Excel
11 381 (23.42%) Firewall
12 366 (22.50%) SAN
13 350 (21.51%) Microsoft Certification
14 344 (21.14%) SQL Server
15 343 (21.08%) Windows Server 2003
16 316 (19.42%) Hyper-V
17 315 (19.36%) Exchange Server 2010
18 301 (18.50%) SQL
19 295 (18.13%) ITIL
20 294 (18.07%) DNS
21 262 (16.10%) MCSE
22 250 (15.37%) Linux
23 235 (14.44%) TCP/IP
24 233 (14.32%) MS Office
25 222 (13.64%) DHCP
26 195 (11.99%) HP
27 193 (11.86%) SharePoint
28 188 (11.56%) Cisco Certification
29 186 (11.43%) Windows 7

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 22 May 2015, IT jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 642 (39.46%) MS Exchange
2 315 (19.36%) Exchange Server 2010
3 193 (11.86%) SharePoint
4 178 (10.94%) Exchange Server 2013
5 156 (9.59%) Exchange Server 2007
6 150 (9.22%) IIS
7 118 (7.25%) Lync
8 96 (5.90%) Exchange Server 2003
9 63 (3.87%) Blackberry Enterprise Server
10 32 (1.97%) WebSphere
11 25 (1.54%) IBM HTTP Server
12 22 (1.35%) SharePoint 2010
13 19 (1.17%) Apache
14 16 (0.98%) SharePoint 2013
15 13 (0.80%) Tomcat
16 11 (0.68%) SharePoint Server
17 10 (0.61%) WebSphere Application Server
17 10 (0.61%) Lotus Domino
18 9 (0.55%) IBM Notes
19 8 (0.49%) MQSeries
Applications
1 381 (23.42%) MS Excel
2 233 (14.32%) MS Office
3 29 (1.78%) MS PowerPoint
4 5 (0.31%) Spreadsheet
5 3 (0.18%) MS Visio
6 1 (0.061%) Adobe Creative Suite
6 1 (0.061%) Acrobat
6 1 (0.061%) MS Project
Business Applications
1 9 (0.55%) Dynamics CRM
2 4 (0.25%) Dynamics NAV
2 4 (0.25%) SAP Oil and Gas
2 4 (0.25%) Fredhopper
2 4 (0.25%) Magento
3 1 (0.061%) Line 500
3 1 (0.061%) Summit
3 1 (0.061%) Oracle Applications
3 1 (0.061%) Dynamics GP
3 1 (0.061%) RMDS
Cloud Services
1 97 (5.96%) Office 365
2 22 (1.35%) SaaS
3 15 (0.92%) Microsoft Azure
4 13 (0.80%) Amazon AWS
5 6 (0.37%) Mimecast
6 5 (0.31%) Amazon EC2
7 4 (0.25%) IaaS
8 3 (0.18%) PaaS
9 2 (0.12%) Cloud Computing
9 2 (0.12%) Virtual Private Cloud
9 2 (0.12%) Dropbox
10 1 (0.061%) Google Apps
Communications & Networking
1 381 (23.42%) Firewall
2 366 (22.50%) SAN
3 294 (18.07%) DNS
4 235 (14.44%) TCP/IP
5 222 (13.64%) DHCP
6 185 (11.37%) LAN
7 176 (10.82%) WAN
8 160 (9.83%) VPN
9 97 (5.96%) NAS
10 85 (5.22%) VoIP
11 70 (4.30%) Wireless
12 63 (3.87%) VLAN
13 49 (3.01%) Internet
14 48 (2.95%) Fibre Channel
15 38 (2.34%) Cisco ASA
16 36 (2.21%) iSCSI
17 33 (2.03%) MPLS
18 31 (1.91%) HTTP
19 30 (1.84%) SSL
20 28 (1.72%) Wi-Fi
Database & Business Intelligence
1 344 (21.14%) SQL Server
2 69 (4.24%) SQL Server 2008
3 42 (2.58%) SQL Server 2005
4 20 (1.23%) Oracle Database
5 16 (0.98%) MySQL
5 16 (0.98%) SQL Server 2012
6 14 (0.86%) SQL Server 2000
6 14 (0.86%) Oracle Reports
7 11 (0.68%) SQL Server Reporting Services
8 8 (0.49%) SQL Server Integration Services
8 8 (0.49%) Crystal Reports
8 8 (0.49%) DB2
8 8 (0.49%) MS Access
9 7 (0.43%) Oracle Database 10g
10 5 (0.31%) Relational Database
11 3 (0.18%) EDRMS
12 2 (0.12%) IDOL
12 2 (0.12%) OLAP
13 1 (0.061%) SQL Server Analysis Services
13 1 (0.061%) MariaDB
Development Applications
1 7 (0.43%) MSI
2 5 (0.31%) Team Foundation Server
2 5 (0.31%) Visual Studio
3 4 (0.25%) InstallShield
4 3 (0.18%) WinDbg
4 3 (0.18%) AdminStudio
4 3 (0.18%) JIRA
5 2 (0.12%) Git (software)
6 1 (0.061%) SQL Server Management Studio (SSMS)
6 1 (0.061%) TeamCity
6 1 (0.061%) Oracle APEX
6 1 (0.061%) FitNesse
6 1 (0.061%) MSBuild
6 1 (0.061%) Jasmine
6 1 (0.061%) Oracle Forms
6 1 (0.061%) NUnit
6 1 (0.061%) CruiseControl
General
1 155 (9.53%) Finance
2 72 (4.43%) Law
3 60 (3.69%) Telecoms
4 51 (3.13%) Banking
5 43 (2.64%) Back Office
6 36 (2.21%) Retail
7 30 (1.84%) Legal
8 18 (1.11%) Marketing
9 15 (0.92%) Advertising
10 13 (0.80%) Manufacturing
11 10 (0.61%) Front Office
12 8 (0.49%) French Language
13 7 (0.43%) Games
14 5 (0.31%) German Language
15 4 (0.25%) Investment Banking
15 4 (0.25%) Electronics
16 3 (0.18%) Spanish Language
16 3 (0.18%) Financial Institution
16 3 (0.18%) Automotive
17 2 (0.12%) Publishing
Libraries, Frameworks & Software Standards
1 56 (3.44%) .NET
2 30 (1.84%) Web Services
3 27 (1.66%) XML
4 23 (1.41%) ASP.NET
5 15 (0.92%) HTML
5 15 (0.92%) Application Packaging
6 12 (0.74%) CSS
7 11 (0.68%) Middleware
8 9 (0.55%) WPF
8 9 (0.55%) Entity Framework
8 9 (0.55%) COM
9 8 (0.49%) .NET Framework
9 8 (0.49%) J2EE
9 8 (0.49%) JDBC
10 5 (0.31%) Ajax
11 4 (0.25%) jQuery
12 3 (0.18%) WCF
13 2 (0.12%) JTAPI
13 2 (0.12%) LAMP
13 2 (0.12%) VXML
Miscellaneous
1 110 (6.76%) Blackberry
2 103 (6.33%) Analytical Skills
3 54 (3.32%) Clustering
4 50 (3.07%) Replication
5 29 (1.78%) AS400
6 27 (1.66%) Thin Client
6 27 (1.66%) Fat Client
7 24 (1.48%) Management Information System
8 20 (1.23%) PDA
8 20 (1.23%) Computer Science
9 18 (1.11%) Enterprise Storage
10 15 (0.92%) Client/Server
11 14 (0.86%) IVR
12 13 (0.80%) Hedge funds
13 12 (0.74%) CMDB
14 10 (0.61%) Statistics
14 10 (0.61%) iPhone
14 10 (0.61%) User Experience
15 9 (0.55%) Social Media
16 8 (0.49%) EPoS
Operating Systems
1 1257 (77.26%) Windows
2 568 (34.91%) Windows Server 2008
3 447 (27.47%) Windows Server 2012
4 343 (21.08%) Windows Server 2003
5 250 (15.37%) Linux
6 186 (11.43%) Windows 7
7 144 (8.85%) Windows XP
8 131 (8.05%) Windows 8
9 59 (3.63%) UNIX
10 54 (3.32%) Red Hat Enterprise Linux
11 38 (2.34%) Mac OS X
12 29 (1.78%) CentOS
13 24 (1.48%) OS/400
14 20 (1.23%) Mac OS
15 15 (0.92%) AIX
15 15 (0.92%) Solaris
16 14 (0.86%) Windows 2000 Server
17 12 (0.74%) Windows Vista
18 8 (0.49%) Windows 2000
18 8 (0.49%) Android
Processes & Methodologies
1 295 (18.13%) ITIL
2 80 (4.92%) Service Delivery
3 75 (4.61%) Disaster Recovery
4 62 (3.81%) Mentoring
5 53 (3.26%) Project Management
6 50 (3.07%) Migration
6 50 (3.07%) Problem Management
7 39 (2.40%) Root Cause Analysis
8 37 (2.27%) Incident Management
9 36 (2.21%) Network Management
10 34 (2.09%) Change Management
11 33 (2.03%) Service Management
12 32 (1.97%) Time Management
13 28 (1.72%) Business Continuity
14 26 (1.60%) Load Balancing
15 24 (1.48%) Configuration Management
16 21 (1.29%) CRM
16 21 (1.29%) Agile Software Development
17 18 (1.11%) Fault Management
18 17 (1.04%) Capacity Management
Programming Languages
1 301 (18.50%) SQL
2 99 (6.08%) PowerShell
3 38 (2.34%) C#
4 32 (1.97%) Java
5 23 (1.41%) C
5 23 (1.41%) VB
5 23 (1.41%) T-SQL
6 22 (1.35%) VBScript
7 20 (1.23%) Perl
8 15 (0.92%) Shell Script
9 14 (0.86%) JavaScript
10 13 (0.80%) Bash Shell
11 12 (0.74%) PL/SQL
12 8 (0.49%) PHP
13 7 (0.43%) VC++
14 6 (0.37%) C++
15 5 (0.31%) VB.NET
16 4 (0.25%) Korn
16 4 (0.25%) Python
17 3 (0.18%) XPath
Qualifications
1 350 (21.51%) Microsoft Certification
2 262 (16.10%) MCSE
3 188 (11.56%) Cisco Certification
4 153 (9.40%) CCNA
5 146 (8.97%) MCSA
6 133 (8.17%) VMware Certified Professional (VCP)
7 113 (6.95%) MCITP
8 111 (6.82%) MCP
9 81 (4.98%) Degree
10 70 (4.30%) Security Cleared
10 70 (4.30%) CCNP
11 58 (3.56%) Citrix Certification
12 42 (2.58%) CCA
12 42 (2.58%) SC Cleared
13 34 (2.09%) ITIL Certification
14 33 (2.03%) VCP5
15 29 (1.78%) MCTS
16 21 (1.29%) DV Cleared
17 12 (0.74%) VCAP
18 10 (0.61%) CCIE
Quality Assurance & Compliance
1 116 (7.13%) SLA
2 8 (0.49%) ISO/IEC 27001
3 5 (0.31%) PCI DSS
4 3 (0.18%) QA
4 3 (0.18%) ISO 9000
5 1 (0.061%) EMIR
5 1 (0.061%) Dodd-Frank
5 1 (0.061%) Sarbanes-Oxley
5 1 (0.061%) COBIT
System Software
1 860 (52.86%) Active Directory
2 540 (33.19%) VMware Infrastructure
3 316 (19.42%) Hyper-V
4 165 (10.14%) vSphere
5 154 (9.47%) XenApp
6 98 (6.02%) XenDesktop
7 52 (3.20%) Terminal Services
8 50 (3.07%) VMware ESX
9 44 (2.70%) XenServer
10 38 (2.34%) vCloud
11 28 (1.72%) VMware ESXi
12 23 (1.41%) Microsoft App-V
13 17 (1.04%) Terminal Server
14 16 (0.98%) Xen
15 15 (0.92%) ISA Server
16 13 (0.80%) VMware Server
17 9 (0.55%) Citrix Presentation Server
18 4 (0.25%) Firmware
18 4 (0.25%) Forefront TMG
18 4 (0.25%) Microsoft Virtual Server
Systems Management
1 162 (9.96%) SCCM
2 71 (4.36%) SCOM
3 63 (3.87%) Backup Exec
4 36 (2.21%) WSUS
5 20 (1.23%) Norton AntiVirus
6 18 (1.11%) NetBackup
7 15 (0.92%) FortiGate
8 13 (0.80%) EMC NetWorker
9 11 (0.68%) Veritas Storage Foundation
10 8 (0.49%) Systems Management Server (SMS)
10 8 (0.49%) Opsview
10 8 (0.49%) SCDPM
11 7 (0.43%) OpenView Configuration Management
12 6 (0.37%) Netcool
12 6 (0.37%) ZENworks
12 6 (0.37%) Opscode Chef
13 5 (0.31%) EdgeSight
13 5 (0.31%) SCVMM
13 5 (0.31%) Nagios
13 5 (0.31%) ARCserve
Vendors
1 964 (59.25%) VMware
2 814 (50.03%) Microsoft
3 460 (28.27%) Citrix
4 395 (24.28%) Cisco
5 195 (11.99%) HP
6 111 (6.82%) NetApp
7 89 (5.47%) Oracle
8 73 (4.49%) Dell
9 70 (4.30%) IBM
10 68 (4.18%) Juniper
10 68 (4.18%) Symantec
10 68 (4.18%) EMC
11 64 (3.93%) Veeam
12 49 (3.01%) 3PAR
12 49 (3.01%) CheckPoint
13 46 (2.83%) Apple
14 36 (2.21%) Red Hat
15 34 (2.09%) Bloomberg
16 31 (1.91%) Sophos
17 30 (1.84%) Avaya
Aylesbury, Buckinghamshire
Intelligent Recruitment
Salary: From £42,000 to £60,000 per annum Superb base with guaranteed bonus an
Posted: 17 hours ago
East Sussex
ARC IT Recruitment Ltd
Salary: £50000 Per Annum
Posted: Yesterday
Uxbridge, Middlesex
Forman Computer Staff
Salary: From £32,000 to £40,000 per annum
Posted: Yesterday
Solihull, West Midlands (County)
Senitor Associates
Salary: £20000 - £27000 per annum + benefits + training!
Posted: Yesterday
Manchester, Lancashire
Cadence Resourcing
Salary: £30000 - £40000 per annum + Benefits
Posted: Yesterday
South West London
JNC Recruitment
Salary: From £30,000 to £40,000 per annum
Posted: Yesterday
Telford, Shropshire
ReThink Recruitment
Salary: £25000.00 - £30000.00 per annum + Shift All Bonus Bens
Posted: Yesterday
Shipston-On-Stour, Warwickshire
Oscar Associates (UK) Ltd
Salary: £30000 - £35000 per annum + Benefits
Posted: Yesterday
Milton Keynes, Buckinghamshire
Interact Consulting
Salary: 28-35k
Posted: Yesterday
Reading, Berkshire
DCL Search & Selection
Salary: £25000 - £30000 per annum + Benefits
Posted: Yesterday
Reading, Berkshire
DCL Search & Selection
Salary: £40000 - £50000 per annum + Benefits
Posted: Yesterday
City, London
Michael Bailey Associates
Posted: Yesterday
Manchester, Lancashire
Uniting Ambition
Salary: £30k - 40k per year + Benefits
Posted: Yesterday
Cheshire
ReThink Recruitment
Salary: £38000.00 - £42000.00 per annum + excellent flexible benefits
Posted: Yesterday
Gloucestershire
set2recruit
Salary: From £30,000 to £45,000 per annum + bonus + benefits
Posted: Yesterday
Guildford, Surrey
set2recruit
Salary: From £25,000 to £35,000 per annum + bonus + benefits
Posted: Yesterday
Northwich, Cheshire
Senitor Associates
Salary: £32000 - £34000 per annum + including car allowance
Posted: Yesterday
Chester, Cheshire
Senitor Associates
Salary: £28000 - £33000 per annum + Benefits Package
Posted: Yesterday
Haywards Heath, West Sussex
Complete Tech Limited
Salary: From £24,000 to £30,000 per annum
Posted: 2 days ago
Staines, Middlesex
TELSTRA Associates
Salary: From £34,000 to £36,000 per annum £34-36k+
Posted: 2 days ago