The table below looks at the statistics for CRM skills in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited CRM over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
Customer Relationship Management (CRM)
Rank 82 74 74
Rank change year-on-year
-8 0
Permanent jobs citing CRM 24 37 19
As % of all permanent IT jobs located in Wales 1.81% 2.70% 1.79%
As % of the Processes & Methodologies category 2.30% 3.24% 2.14%
Number of salaries quoted 16 35 18
Average salary £55,000 £37,500 £36,250
Average salary % change year-on-year
+46.66% +3.44%
90% offered a salary of more than £25,000 £30,030 £32,500
10% offered a salary of more than £82,500 £54,400 £40,000
UK excluding London average salary £45,000 £45,000 £45,000
CRM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
1045 1141 887
As % of all permanent IT jobs located in Wales 78.99% 83.28% 83.36%
Number of salaries quoted 905 976 752
Average salary £37,500 £37,500 £38,000
Average salary % change year-on-year
- -1.31%
90% offered a salary of more than £27,000 £29,051 £27,500
10% offered a salary of more than £53,500 £55,000 £57,500
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

CRM
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing CRM across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

CRM Jobs Demand Trend in Wales

CRM
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM across the Wales region.

CRM Salary Trend in Wales

CRM
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing CRM across the Wales region over the 3 months to 12 February 2016.

CRM Salary Histogram in Wales

CRM
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing CRM within the Wales region over the 3 months to 12 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -6 23 £55,000 +46.66%
CRM
UK

CRM
Top 30 Related IT Skills in Wales

For the 6 months to 12 February 2016, IT jobs across the Wales region citing CRM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited CRM.

1 16 (38.10%) Finance
2 12 (28.57%) Microsoft
3 11 (26.19%) ERP
4 9 (21.43%) .NET
4 9 (21.43%) Dynamics CRM
4 9 (21.43%) Enterprise Architecture
5 8 (19.05%) TOGAF
5 8 (19.05%) Czech Language
5 8 (19.05%) German Language
5 8 (19.05%) C#
5 8 (19.05%) Windows
5 8 (19.05%) MS Excel
5 8 (19.05%) Law
5 8 (19.05%) Legal
6 7 (16.67%) SAP CRM
6 7 (16.67%) SAP
6 7 (16.67%) Asset Management
7 6 (14.29%) SAP IS-U
7 6 (14.29%) Marketing
7 6 (14.29%) Billing
7 6 (14.29%) SAP PM
7 6 (14.29%) Analytical Skills
7 6 (14.29%) SQL
8 4 (9.52%) SEO
8 4 (9.52%) Manufacturing
8 4 (9.52%) PHP
8 4 (9.52%) HTML
8 4 (9.52%) Java
8 4 (9.52%) Photoshop
8 4 (9.52%) MS Office

CRM
Top Related IT Skills in Wales by Category

For the 6 months to 12 February 2016, IT jobs across the Wales region citing CRM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited CRM. Up to 20 skills are shown per category.

Application Platforms
1 4 (9.52%) SharePoint
2 3 (7.14%) CMS
3 2 (4.76%) SharePoint 2010
4 1 (2.38%) Apache
Applications
1 8 (19.05%) MS Excel
2 4 (9.52%) MS Office
2 4 (9.52%) Photoshop
3 1 (2.38%) MS Visio
Business Applications
1 9 (21.43%) Dynamics CRM
2 7 (16.67%) SAP CRM
3 6 (14.29%) SAP IS-U
3 6 (14.29%) SAP PM
Cloud Services
1 2 (4.76%) Amazon AWS
1 2 (4.76%) Microsoft Azure
1 2 (4.76%) Office 365
2 1 (2.38%) Cloud Computing
2 1 (2.38%) PaaS
2 1 (2.38%) SaaS
Communications & Networking
1 1 (2.38%) Wi-Fi
Database & Business Intelligence
1 3 (7.14%) SQL Server
2 1 (2.38%) MongoDB
2 1 (2.38%) MySQL
2 1 (2.38%) NoSQL
Development Applications
1 2 (4.76%) MSTest
1 2 (4.76%) NUnit
2 1 (2.38%) Axure RP
General
1 16 (38.10%) Finance
2 8 (19.05%) Czech Language
2 8 (19.05%) German Language
2 8 (19.05%) Law
2 8 (19.05%) Legal
3 6 (14.29%) Billing
3 6 (14.29%) Marketing
4 4 (9.52%) Manufacturing
5 3 (7.14%) Advertising
6 1 (2.38%) Telecoms
Job Titles
1 10 (23.81%) Administrator
2 9 (21.43%) Architect
2 9 (21.43%) Solutions Architect
3 8 (19.05%) Resourcer
4 7 (16.67%) SAP Architect
4 7 (16.67%) SAP Solutions Architect
5 6 (14.29%) Developer
6 4 (9.52%) Analyst
6 4 (9.52%) Programmer
6 4 (9.52%) Software Programmer
7 2 (4.76%) .NET Programmer
7 2 (4.76%) CRM Developer
7 2 (4.76%) Graduate Programmer
7 2 (4.76%) Help Desk Analyst
7 2 (4.76%) Junior
7 2 (4.76%) Junior Developer
7 2 (4.76%) Project Manager
7 2 (4.76%) SharePoint Administrator
7 2 (4.76%) SharePoint Developer
7 2 (4.76%) VB.NET Programmer
Libraries, Frameworks & Software Standards
1 9 (21.43%) .NET
2 4 (9.52%) HTML
3 2 (4.76%) Flash
3 2 (4.76%) XML
Miscellaneous
1 6 (14.29%) Analytical Skills
2 2 (4.76%) Social Media
3 1 (2.38%) CCTV
3 1 (2.38%) Enterprise Software
3 1 (2.38%) Management Information System
Operating Systems
1 8 (19.05%) Windows
2 1 (2.38%) Linux
Processes & Methodologies
1 11 (26.19%) ERP
2 9 (21.43%) Enterprise Architecture
3 8 (19.05%) TOGAF
4 7 (16.67%) Asset Management
5 4 (9.52%) Agile Software Development
5 4 (9.52%) Customer Engagement
5 4 (9.52%) SEO
6 3 (7.14%) ITIL
6 3 (7.14%) PRINCE2
7 2 (4.76%) Unit Testing
7 2 (4.76%) Video Processing
7 2 (4.76%) Web Design
8 1 (2.38%) Campaign Management
8 1 (2.38%) Data Architecture
8 1 (2.38%) Information Architecture
8 1 (2.38%) Mobile Marketing
8 1 (2.38%) Online Marketing
8 1 (2.38%) Open Source
8 1 (2.38%) Stakeholder Engagement
8 1 (2.38%) Waterfall
Programming Languages
1 8 (19.05%) C#
2 6 (14.29%) SQL
3 4 (9.52%) Java
3 4 (9.52%) PHP
3 4 (9.52%) VB.NET
4 3 (7.14%) C
5 2 (4.76%) JavaScript
5 2 (4.76%) VB
5 2 (4.76%) VB6
6 1 (2.38%) C++
Qualifications
1 4 (9.52%) Degree
2 1 (2.38%) MCP
2 1 (2.38%) Microsoft Certification
2 1 (2.38%) SAP Certification
2 1 (2.38%) SC Cleared
2 1 (2.38%) Security Cleared
Quality Assurance & Compliance
1 1 (2.38%) SLA
Vendors
1 12 (28.57%) Microsoft
2 7 (16.67%) SAP
3 2 (4.76%) Adobe
4 1 (2.38%) Cisco
4 1 (2.38%) IBM
4 1 (2.38%) Sage