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This section looks at the demand for Customer Relationship Management (CRM) skills across the UK with a comparison to our Processes & Methodologies category. Included is a guide to the average salaries offered in IT jobs that have cited CRM over the last 3 months to 9 May 2008 with a comparison to the same period last year.

LinkCustomer Relationship Management (CRM)
Location
3 months to 9 May 2008Same period last year
Rank6663
Rank change on same period last yearDown-3
Matching permanent IT job ads60896418
As % of all UK permanent IT job ads sampled2.968 %2.868 %
As % of the category below5.336 %5.283 %
Salaries quoted50985131
Average minimum salary£43,127£44,443
Average salary£48,003£49,090
% change on same period last year-2.21 %
Average maximum salary£52,878£53,737
UK excluding London average salary£45,422£47,735
% change on same period last year-4.84 %
Processes & Methodologies UKProcesses & Methodologies
UK
Matching permanent IT job ads114118121478
As % of all UK permanent IT job ads sampled55.63 %54.28 %
Salaries quoted9269295977
Average minimum salary£43,729£44,771
Average salary£47,851£48,799
% change on same period last year-1.94 %
Average maximum salary£51,974£52,827
UK excluding London average salary£42,984£44,014
% change on same period last year-2.34 %

CRM
Demand Trend

The chart provides the 3-month moving total starting in 2004 of permanent IT jobs ads citing CRM across the UK as a proportion of the total demand within the Processes & Methodologies category.

CRM Demand Trend

CRM
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs ads citing CRM across the UK.

CRM Salary Trend

CRM
Salary Histogram

The chart provides a salary histogram for IT jobs citing CRM across the UK over the past 3 months.

CRM Salary Histogram

CRM
Top 30 Job Locations

This section looks at the demand and provides a guide to the average salaries quoted in IT jobs citing CRM within the UK over the past 3 months.

RankLocationRank Change
on Same Period
Last Last
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
1EnglandNo change05660£47,583-0.34 %
2LondonUp+112399£51,991+1.21 %
3South EastDown-61516£46,835-2.74 %
4BerkshireUp+2577£52,643+4.07 %
5North WestDown-19448£43,654+3.21 %
6City of LondonUp+15411£53,431-4.93 %
7SurreyUp+19355£42,431-18.93 %
8West MidlandsUp+28318£42,821+10.68 %
9ManchesterDown-12245£48,500+11.23 %
10South WestDown-5243£38,484-7.51 %
11East of EnglandDown-40208£37,399-11.89 %
12HampshireDown-28180£38,425-17.62 %
13BirminghamUp+44171£49,283+21.83 %
14YorkshireUp+7170£36,774-8.93 %
15East MidlandsDown-10156£37,451+2.74 %
16ReadingUp+6147£57,303+13.62 %
17ScotlandUp+17141£45,396+16.55 %
18West YorkshireUp+20121£35,650-6.12 %
19MidlandsNo change0116£55,920+6.21 %
20CheshireDown-19104£36,963-8.91 %
21BuckinghamshireDown-25101£42,073+7.90 %
22OxfordshireDown-7100£43,786+10.43 %
23StainesUp+3299£44,882-24.98 %
24HertfordshireDown-296£38,397-13.60 %
25LeedsDown-375£36,920-5.02 %
26BristolDown-2867£39,782-16.12 %
27West LothianUp+658£54,690+44.23 %
27OxfordUp+658£40,836-12.52 %
28LeicestershireUp+1357£33,219+12.91 %
29SloughDown-356£47,277-17.38 %

CRM
Top 30 Related IT Skills

Over the past 6 months permanent IT jobs across the UK citing CRM also mentioned the following skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled citing CRM.

12737 (23.33 %)SAP
22622 (22.35 %)Microsoft
32365 (20.16 %)SQL
42346 (20.00 %)Finance
52212 (18.86 %).NET
62069 (17.64 %)SQL Server
71798 (15.33 %)Marketing
81698 (14.48 %)Oracle
91648 (14.05 %)ERP
101515 (12.92 %)Business Intelligence
111371 (11.69 %)C#
121321 (11.26 %)MS Excel
131319 (11.24 %)Microsoft CRM
141308 (11.15 %)Dynamics CRM
151303 (11.11 %)Project Management
161126 (9.599 %)Degree
171039 (8.858 %)Siebel
181035 (8.824 %)Windows
191008 (8.593 %)ASP.NET
20981 (8.363 %)SAP CRM
21939 (8.005 %)SharePoint
22895 (7.630 %)Java
23839 (7.153 %)Telecoms
24822 (7.008 %)XML
25750 (6.394 %)Retail
26653 (5.567 %)JavaScript
27650 (5.541 %)HTML
28591 (5.038 %)Pensions
29589 (5.021 %)Datawarehouse
30564 (4.808 %)BizTalk Server

CRM
Top Related IT Skills by Category

Over the past 6 months permanent IT jobs across the UK citing CRM also mentioned the following skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled citing CRM. Up to 20 skills are shown per category.

Application Development
12212 (18.86 %).NET
21008 (8.593 %)ASP.NET
3822 (7.008 %)XML
4650 (5.541 %)HTML
5550 (4.689 %)J2EE
6392 (3.342 %)WebServices
7389 (3.316 %)ASP
8349 (2.975 %)SAP XI
9344 (2.933 %)CSS
10239 (2.038 %)Middleware
11229 (1.952 %).NET Framework
12223 (1.901 %)WebSphere
13187 (1.594 %)AJAX
14184 (1.569 %)XHTML
15153 (1.304 %)SAP Basis
16124 (1.057 %)XSLT
17104 (0.887 %)JSP
1886 (0.733 %)SAP Smart Forms
1977 (0.656 %)COM
2070 (0.597 %)Windows SharePoint Services
Application Platforms
1939 (8.005 %)SharePoint
2564 (4.808 %)BizTalk Server
3428 (3.649 %)NetWeaver
4400 (3.410 %)MS Exchange
5390 (3.325 %)SAS
6385 (3.282 %)IIS
7297 (2.532 %)SharePoint Server 2007
8221 (1.884 %)CMS
9178 (1.517 %)WebLogic
10109 (0.929 %)Exchange Server 2003
1196 (0.818 %)Oracle Workflow
1271 (0.605 %)ColdFusion
1351 (0.435 %)Exchange Server 2007
1448 (0.409 %)Exchange Server 2000
1545 (0.384 %)Content Management Server
1643 (0.367 %)SharePoint Portal Server
1742 (0.358 %)WebLogic Portal
1841 (0.350 %)Apache
1936 (0.307 %)ESB
2033 (0.281 %)Lotus Notes
Applications
11321 (11.26 %)MS Excel
2492 (4.194 %)MS Office
3270 (2.302 %)MS Visio
4141 (1.202 %)SPSS
5109 (0.929 %)MS Project
670 (0.597 %)Photoshop
754 (0.460 %)MS PowerPoint
835 (0.298 %)InfoPath
914 (0.119 %)CA Clarity
1011 (0.094 %)3ds Max
116 (0.051 %)MATLAB
125 (0.043 %)DeltaView
134 (0.034 %)Adobe Illustrator
142 (0.017 %)InDesign
142 (0.017 %)S-PLUS
142 (0.017 %)Acrobat
142 (0.017 %)ImageReady
151 (0.009 %)Maya
Business Applications
11319 (11.24 %)Microsoft CRM
21308 (11.15 %)Dynamics CRM
3981 (8.363 %)SAP CRM
4276 (2.353 %)Navision
5268 (2.285 %)Axapta
6237 (2.020 %)Dynamics AX
7222 (1.893 %)Dynamics NAV
8210 (1.790 %)SalesLogix
9204 (1.739 %)Oracle EBS
10202 (1.722 %)Oracle Applications
11191 (1.628 %)Pivotal CRM
12179 (1.526 %)GoldMine
13158 (1.347 %)SAP FI
14155 (1.321 %)SAP CO
14155 (1.321 %)SAP FI/CO
15137 (1.168 %)Oracle CRM
16125 (1.066 %)SAP SD
17113 (0.963 %)Oracle 11i
18108 (0.921 %)SAP Oil and Gas
19107 (0.912 %)Great Plains
Communications & Networking
1476 (4.058 %)Internet
2178 (1.517 %)Intranet
3139 (1.185 %)LAN
4126 (1.074 %)WAN
5120 (1.023 %)WINS
6108 (0.921 %)TCP/IP
7104 (0.887 %)BSS
889 (0.759 %)CTI
982 (0.699 %)VoIP
1077 (0.656 %)Extranet
1172 (0.614 %)Firewall
1257 (0.486 %)DNS
1355 (0.469 %)VPN
1449 (0.418 %)Broadband
1538 (0.324 %)HTTP
1630 (0.256 %)LLU
1727 (0.230 %)3G
1727 (0.230 %)SAN
1826 (0.222 %)ADSL
1925 (0.213 %)LDAP
Database & Business Intelligence
12069 (17.64 %)SQL Server
2589 (5.021 %)Datawarehouse
3514 (4.382 %)SQL Server 2005
4406 (3.461 %)SQL Server 2000
5305 (2.600 %)RDBMS
6289 (2.464 %)Crystal Reports
7284 (2.421 %)BusinessObjects
8251 (2.140 %)SQL Server 7
9249 (2.123 %)SQL Server Reporting Services
10206 (1.756 %)Oracle 8/8i
11199 (1.697 %)ETL
12155 (1.321 %)SAP BI
13152 (1.296 %)Data Mining
14139 (1.185 %)OLAP
15133 (1.134 %)SAP BW
16123 (1.049 %)MySQL
17122 (1.040 %)Database Marketing
18116 (0.989 %)Oracle Reports
1994 (0.801 %)MS Access
2092 (0.784 %)DB2
Development Applications
1228 (1.944 %)Visual Studio
2117 (0.997 %)Oracle Forms
3106 (0.904 %)TestDirector
455 (0.469 %)Flash
548 (0.409 %)LoadRunner
646 (0.392 %)Dreamweaver
739 (0.332 %)ClearQuest
827 (0.230 %)LSMW
926 (0.222 %)FrontPage
1019 (0.162 %)VSS/SourceSafe
1019 (0.162 %)JUnit
1118 (0.153 %)QuickTest Pro
1118 (0.153 %)WinRunner
1217 (0.145 %)Subversion
1316 (0.136 %)JDeveloper
1415 (0.128 %)Eclipse
1514 (0.119 %)CruiseControl
1514 (0.119 %)Rational Robot
1613 (0.111 %)ERwin
1712 (0.102 %)eCATT
General
12346 (20.00 %)Finance
21798 (15.33 %)Marketing
3839 (7.153 %)Telecoms
4750 (6.394 %)Retail
5591 (5.038 %)Pensions
6559 (4.766 %)Billing
7511 (4.356 %)Health
8478 (4.075 %)Banking
9354 (3.018 %)Manufacturing
10347 (2.958 %)Insurance
11217 (1.850 %)Education
12215 (1.833 %)Government
13170 (1.449 %)Back Office
14126 (1.074 %)Law
15121 (1.032 %)Retail Banking
16116 (0.989 %)Legal
1793 (0.793 %)Investment Banking
1889 (0.759 %)Pharmaceutical
1984 (0.716 %)Front Office
2065 (0.554 %)Local Government
Job Titles
13891 (33.17 %)Consultant
21847 (15.75 %)Developer
31670 (14.24 %)Analyst
41634 (13.93 %)CRM Consultant
51334 (11.37 %)SAP Consultant
6957 (8.159 %)Architect
7769 (6.556 %)Project Manager
8668 (5.695 %)Business Analyst
9587 (5.004 %)SAP CRM Consultant
10473 (4.032 %).NET Developer
11455 (3.879 %)Solutions Architect
12418 (3.564 %)Microsoft Consultant
13376 (3.205 %)Senior Consultant
14365 (3.112 %)Technical Consultant
15290 (2.472 %)CRM Manager
16265 (2.259 %)C# Developer
17255 (2.174 %)Sales Consultant
18249 (2.123 %)Programmer
19245 (2.089 %)Support Analyst
20239 (2.038 %)Administrator
Miscellaneous
1155 (1.321 %)Management Information System
2138 (1.176 %)Client/Server
3133 (1.134 %)Asset Management
4131 (1.117 %)Mathematics
4131 (1.117 %)Data Integration
5119 (1.014 %)Computer Science
6117 (0.997 %)Statistics
785 (0.725 %)IVR
879 (0.673 %)French Language
968 (0.580 %)EPoS
1064 (0.546 %)N-Tier
1064 (0.546 %)German Language
1151 (0.435 %)Foreign Exchange (FX)
1243 (0.367 %)Blackberry
1243 (0.367 %)Equities
1339 (0.332 %)Thin Client
1339 (0.332 %)Fat Client
1438 (0.324 %)Italian Language
1537 (0.315 %)Spanish Language
1537 (0.315 %)Mainframe
Operating Systems
11035 (8.824 %)Windows
2520 (4.433 %)Unix
3206 (1.756 %)Linux
4182 (1.552 %)Windows 2000
5114 (0.972 %)Windows Server 2003
683 (0.708 %)AIX
780 (0.682 %)Windows XP
872 (0.614 %)Solaris
944 (0.375 %)Windows NT
1037 (0.315 %)HPUX
119 (0.077 %)Windows Mobile
128 (0.068 %)SUSE
136 (0.051 %)VMS
136 (0.051 %)Windows Vista
145 (0.043 %)FreeBSD
154 (0.034 %)Debian
163 (0.026 %)Fedora
172 (0.017 %)MVS
181 (0.009 %)NetWare
181 (0.009 %)Mac OS X
Processes & Methodologies
11648 (14.05 %)ERP
21515 (12.92 %)Business Intelligence
31303 (11.11 %)Project Management
4560 (4.774 %)Workflow
5536 (4.569 %)Business Analysis
6445 (3.794 %)E-Commerce
7444 (3.785 %)PRINCE2
8418 (3.564 %)OO
9414 (3.529 %)Business Development
10347 (2.958 %)SOA
11308 (2.626 %)Migration
12302 (2.575 %)UML
13291 (2.481 %)ITIL
14289 (2.464 %)EAI
15274 (2.336 %)SAP Implementation
16271 (2.310 %)Data Management
17263 (2.242 %)Technical Architecture
18255 (2.174 %)Logistics
19254 (2.165 %)Service Delivery
20230 (1.961 %)Change Management
Programming Languages
12365 (20.16 %)SQL
21371 (11.69 %)C#
3895 (7.630 %)Java
4653 (5.567 %)JavaScript
5524 (4.467 %)VB.NET
6476 (4.058 %)VB
7420 (3.581 %)ABAP
8324 (2.762 %)C
9287 (2.447 %)Transact-SQL
10185 (1.577 %)PL/SQL
11164 (1.398 %)C++
12144 (1.228 %)VBA
13105 (0.895 %)VBScript
13105 (0.895 %)PHP
14103 (0.878 %)VB6
1586 (0.733 %)SAPscript
1654 (0.460 %)SAS Macro
1753 (0.452 %)Shell Script
1753 (0.452 %)Delphi
1844 (0.375 %)VC++
Qualifications
11126 (9.599 %)Degree
2370 (3.154 %)Microsoft Certification
3108 (0.921 %)MCSD
4105 (0.895 %)MCSE
578 (0.665 %)PRINCE2 Certification
677 (0.656 %)MCP
769 (0.588 %)ISEB
859 (0.503 %)ITIL Certification
958 (0.494 %)Siebel Certification
1042 (0.358 %)PMI Certification
1140 (0.341 %)SAP Certification
1234 (0.290 %)MCSA
1333 (0.281 %)Oracle Certification
1429 (0.247 %)PRINCE2 Practitioner
1528 (0.239 %)Sun Certification
1528 (0.239 %)MBA
1627 (0.230 %)Cisco Certification
1725 (0.213 %)CCNA
1824 (0.205 %)MCDBA
1923 (0.196 %)PMP
Quality Assurance & Compliance
1173 (1.475 %)SLA
2134 (1.142 %)QA
355 (0.469 %)Sarbanes-Oxley
419 (0.162 %)Basel II
510 (0.085 %)WAI
69 (0.077 %)ISO9001
75 (0.043 %)ISO27001
83 (0.026 %)COBIT
83 (0.026 %)GxP
83 (0.026 %)ISO14001
92 (0.017 %)BS15000
101 (0.009 %)ISO17799
System Software
1424 (3.615 %)Active Directory
267 (0.571 %)AquaLogic
321 (0.179 %)Terminal Services
417 (0.145 %)VMware ESX
515 (0.128 %)Backup Exec
614 (0.119 %)ISA Server
713 (0.111 %)Citrix Presentation Server
812 (0.102 %)VMware Server
812 (0.102 %)Oracle RAC
812 (0.102 %)MetaFrame
98 (0.068 %)Oracle RMAN
98 (0.068 %)MSMQ
105 (0.043 %)Microsoft Virtual Server
105 (0.043 %)Terminal Server
113 (0.026 %)VMware GSX
122 (0.017 %)NetBackup
Systems Management
119 (0.162 %)MOM
218 (0.153 %)OpenView Configuration Management
317 (0.145 %)Systems Management Server (SMS)
413 (0.111 %)EMC NetWorker
56 (0.051 %)OpenView
65 (0.043 %)AutoSys
65 (0.043 %)Norton AntiVirus
74 (0.034 %)WSUS
74 (0.034 %)BMC PATROL
74 (0.034 %)CONTROL-M
74 (0.034 %)Unicenter
74 (0.034 %)Tivoli
74 (0.034 %)Netcool
83 (0.026 %)MAILsweeper
91 (0.009 %)OVSD
91 (0.009 %)Oracle Statspack
91 (0.009 %)HP Data Protector
91 (0.009 %)ZENworks
Vendors
12737 (23.33 %)SAP
22622 (22.35 %)Microsoft
31698 (14.48 %)Oracle
41039 (8.858 %)Siebel
5426 (3.632 %)Sage
6284 (2.421 %)Business Objects
7251 (2.140 %)Chordiant
8221 (1.884 %)PeopleSoft
9180 (1.535 %)salesforce.com
10166 (1.415 %)Cognos
11140 (1.194 %)Cisco
12134 (1.142 %)JD Edwards
13127 (1.083 %)IBM
1499 (0.844 %)TIBCO
1589 (0.759 %)Informatica
1589 (0.759 %)NetSuite
1686 (0.733 %)Citrix
1782 (0.699 %)Sybase
1876 (0.648 %)Unica
1974 (0.631 %)Epiphany
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