The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 27 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Aug 2014
Same period 2013 Same period 2012
First Line Support
Rank 241 284 322
Rank change year-on-year
+43 +38
Permanent jobs requiring a 1st Line Support 230 146 123
As % of all permanent IT jobs located in the South East 1.03% 0.67% 0.53%
As % of the Job Titles category 1.09% 0.71% 0.56%
Number of salaries quoted 220 143 106
Average salary £21,000 £20,000 £20,000
Average salary % change year-on-year
+5.00% -
90% offered a salary of more than £17,500 £17,000 £18,000
10% offered a salary of more than £27,000 £23,000 £24,000
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
21058 20593 21991
As % of all permanent IT jobs located in the South East 94.71% 95.07% 95.43%
Number of salaries quoted 16561 16985 18775
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £61,500 £60,000 £60,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

1st Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the South East

1st Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the South East region.

1st Line Support Salary Trend in the South East

1st Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 1st Line Support across the South East region over the 3 months to 27 August 2014.

1st Line Support Salary Histogram in the South East

1st Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the South East region over the 3 months to 27 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +32 66 £21,500 +3.61% 8
Hampshire +5 45 £20,000 -6.97% 3
Berkshire +7 42 £21,000 +10.52% 5
Buckinghamshire +20 28 £20,500 +12.32% 4
East Sussex -16 14 £21,250 +18.05% 1
Kent +5 13 £21,000 -8.69%
Oxfordshire +1 11 £22,000 +10.00% 3
West Sussex -16 10 £17,500 -10.25%
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 27 August 2014, IT jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 303 (65.16%) Windows
2 222 (47.74%) Active Directory
3 197 (42.37%) Microsoft
4 178 (38.28%) MS Office
5 158 (33.98%) MS Excel
6 145 (31.18%) Windows 7
7 130 (27.96%) ITIL
8 119 (25.59%) SLA
9 86 (18.49%) Windows XP
10 83 (17.85%) MS Exchange
11 71 (15.27%) TCP/IP
12 66 (14.19%) VMware
13 54 (11.61%) Finance
14 50 (10.75%) Linux
15 47 (10.11%) Citrix
16 42 (9.03%) VMware Infrastructure
17 37 (7.96%) Windows Server 2008
18 36 (7.74%) SQL
18 36 (7.74%) Exchange Server 2007
19 35 (7.53%) Windows Server 2003
20 34 (7.31%) SQL Server
20 34 (7.31%) Cisco
20 34 (7.31%) Windows 8
21 32 (6.88%) Microsoft Certification
21 32 (6.88%) SCCM
22 30 (6.45%) Windows Server 2012
23 29 (6.24%) MCP
23 29 (6.24%) Firewall
24 28 (6.02%) VPN
25 27 (5.81%) MCSE

1st Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 27 August 2014, IT jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 83 (17.85%) MS Exchange
2 36 (7.74%) Exchange Server 2007
3 22 (4.73%) Exchange Server 2003
4 21 (4.52%) SharePoint
5 19 (4.09%) SharePoint 2010
6 17 (3.66%) Exchange Server 2010
7 14 (3.01%) IBM Notes
8 8 (1.72%) Exchange Server 2013
9 7 (1.51%) Exchange Server 2000
10 6 (1.29%) Blackberry Enterprise Server
11 5 (1.08%) IIS
12 2 (0.43%) SAS
12 2 (0.43%) Lync
13 1 (0.22%) GroupWise
Applications
1 178 (38.28%) MS Office
2 158 (33.98%) MS Excel
3 12 (2.58%) MS PowerPoint
Business Applications
1 4 (0.86%) SalesLogix
1 4 (0.86%) Dynamics CRM
2 2 (0.43%) Agresso
Cloud Services
1 3 (0.65%) Google Apps
1 3 (0.65%) Office 365
2 1 (0.22%) IaaS
2 1 (0.22%) Cloud Computing
2 1 (0.22%) SaaS
2 1 (0.22%) PaaS
Communications & Networking
1 71 (15.27%) TCP/IP
2 29 (6.24%) Firewall
3 28 (6.02%) VPN
4 23 (4.95%) Internet
5 21 (4.52%) VoIP
6 20 (4.30%) LAN
7 19 (4.09%) DNS
8 18 (3.87%) WAN
9 14 (3.01%) Wireless
10 12 (2.58%) DHCP
11 8 (1.72%) Cisco PIX
11 8 (1.72%) Cisco ASA
12 6 (1.29%) SAN
13 4 (0.86%) Broadband
14 3 (0.65%) Wi-Fi
14 3 (0.65%) Cisco IOS
15 2 (0.43%) Cisco IPT
15 2 (0.43%) IP Telephony
15 2 (0.43%) Unified Communications
16 1 (0.22%) Network Security
Database & Business Intelligence
1 34 (7.31%) SQL Server
2 7 (1.51%) SQL Server 2008
3 6 (1.29%) Data Warehouse
4 5 (1.08%) SQL Server 2000
4 5 (1.08%) SQL Server 2005
4 5 (1.08%) SQL Server 2012
5 2 (0.43%) Oracle Reports
5 2 (0.43%) MS Access
Development Applications
1 6 (1.29%) Team Foundation Server
2 1 (0.22%) Visual Studio
General
1 54 (11.61%) Finance
2 21 (4.52%) Legal
3 19 (4.09%) Retail
4 15 (3.23%) Telecoms
5 11 (2.37%) Law
6 8 (1.72%) Marketing
7 7 (1.51%) Automotive
7 7 (1.51%) German Language
8 6 (1.29%) Banking
9 4 (0.86%) French Language
10 3 (0.65%) Billing
11 2 (0.43%) Dutch Language
11 2 (0.43%) Military
11 2 (0.43%) Electronics
11 2 (0.43%) Aerospace
12 1 (0.22%) Danish Language
12 1 (0.22%) Multimedia
12 1 (0.22%) Italian Language
12 1 (0.22%) Spanish Language
12 1 (0.22%) Swedish Language
Libraries, Frameworks & Software Standards
1 4 (0.86%) .NET
2 2 (0.43%) WSE
2 2 (0.43%) HTML
3 1 (0.22%) jQuery
3 1 (0.22%) ASP.NET
3 1 (0.22%) XML
3 1 (0.22%) Ajax
Miscellaneous
1 15 (3.23%) EPoS
2 14 (3.01%) Blackberry
3 11 (2.37%) Computer Science
4 6 (1.29%) Statistics
4 6 (1.29%) iPhone
5 5 (1.08%) Mathematics
6 4 (0.86%) Fat Client
6 4 (0.86%) Thin Client
7 3 (0.65%) Management Information System
7 3 (0.65%) Smartphone
7 3 (0.65%) iPad
8 2 (0.43%) IVR
9 1 (0.22%) Handset
9 1 (0.22%) PMI
9 1 (0.22%) Firmware
9 1 (0.22%) Video Conferencing
9 1 (0.22%) Social Media
9 1 (0.22%) Wiki
Operating Systems
1 303 (65.16%) Windows
2 145 (31.18%) Windows 7
3 86 (18.49%) Windows XP
4 50 (10.75%) Linux
5 37 (7.96%) Windows Server 2008
6 35 (7.53%) Windows Server 2003
7 34 (7.31%) Windows 8
8 30 (6.45%) Windows Server 2012
9 12 (2.58%) Red Hat Enterprise Linux
10 11 (2.37%) CentOS
10 11 (2.37%) SUSE
10 11 (2.37%) Debian
10 11 (2.37%) Ubuntu
11 8 (1.72%) Windows 2000 Server
12 7 (1.51%) Windows Vista
13 6 (1.29%) Windows 2000
14 4 (0.86%) Android
15 3 (0.65%) Windows Phone
15 3 (0.65%) Mac OS X
15 3 (0.65%) Windows Mobile
Processes & Methodologies
1 130 (27.96%) ITIL
2 25 (5.38%) Incident Management
3 21 (4.52%) Workflow
4 19 (4.09%) CAD
5 17 (3.66%) Workflow Management
6 16 (3.44%) CRM
6 16 (3.44%) Software Distribution
6 16 (3.44%) Kalman Filter
7 14 (3.01%) Service Management
8 13 (2.80%) Service Delivery
9 12 (2.58%) Problem Management
10 9 (1.94%) Project Management
11 7 (1.51%) Change Management
12 6 (1.29%) Continuous Improvement
13 5 (1.08%) Document Management
14 4 (0.86%) Time Management
14 4 (0.86%) Data Entry
15 3 (0.65%) ITSM
16 2 (0.43%) Logistics
16 2 (0.43%) Information Management
Programming Languages
1 36 (7.74%) SQL
2 16 (3.44%) C
3 11 (2.37%) C#
4 3 (0.65%) T-SQL
5 2 (0.43%) PowerShell
6 1 (0.22%) VB
6 1 (0.22%) VB.NET
6 1 (0.22%) C++
6 1 (0.22%) Java
6 1 (0.22%) JavaScript
Qualifications
1 32 (6.88%) Microsoft Certification
2 29 (6.24%) MCP
3 27 (5.81%) MCSE
4 26 (5.59%) A+ Certification
5 25 (5.38%) CCNA
5 25 (5.38%) Cisco Certification
6 22 (4.73%) Security Cleared
7 17 (3.66%) Degree
8 10 (2.15%) MCSA
8 10 (2.15%) CCSA
8 10 (2.15%) JNCIA
9 9 (1.94%) SC Cleared
9 9 (1.94%) MCITP
10 6 (1.29%) Network+ Certification
11 3 (0.65%) Security+ Certification
11 3 (0.65%) ITIL Certification
11 3 (0.65%) MCTS
11 3 (0.65%) HND
12 1 (0.22%) SAP Certification
12 1 (0.22%) CCSE
Quality Assurance & Compliance
1 119 (25.59%) SLA
2 5 (1.08%) ISO/IEC 27001
2 5 (1.08%) QA
3 4 (0.86%) ISO 9001
System Software
1 222 (47.74%) Active Directory
2 42 (9.03%) VMware Infrastructure
3 8 (1.72%) XenApp
4 4 (0.86%) Terminal Services
4 4 (0.86%) VMware Server
5 3 (0.65%) Hyper-V
5 3 (0.65%) Terminal Server
5 3 (0.65%) XenDesktop
6 2 (0.43%) Citrix Presentation Server
7 1 (0.22%) vSphere
7 1 (0.22%) VMware ESXi
Systems Management
1 32 (6.88%) SCCM
2 6 (1.29%) Backup Exec
2 6 (1.29%) Norton AntiVirus
3 5 (1.08%) DameWare
3 5 (1.08%) ServiceCenter
4 2 (0.43%) Cisco UCCX
4 2 (0.43%) Tivoli
4 2 (0.43%) Tivoli Storage Manager
Vendors
1 197 (42.37%) Microsoft
2 66 (14.19%) VMware
3 47 (10.11%) Citrix
4 34 (7.31%) Cisco
5 15 (3.23%) Remedy
6 14 (3.01%) HP
7 13 (2.80%) SAP
8 12 (2.58%) Red Hat
9 10 (2.15%) Symantec
10 9 (1.94%) IBM
11 8 (1.72%) Juniper
11 8 (1.72%) CheckPoint
11 8 (1.72%) Websense
11 8 (1.72%) Blue Coat
11 8 (1.72%) F5
12 7 (1.51%) Oracle
13 6 (1.29%) SonicWALL
13 6 (1.29%) Clearswift
13 6 (1.29%) Lotus
13 6 (1.29%) McAfee
Basingstoke
Spectrum IT
Salary: £18000 - £23000 per annum + Bonus, Benefits
Posted: Yesterday
Dorking, Surrey
Greywood Associates Limited
Salary: £18000 - £24000 per annum + excellent benefits
Posted: Yesterday
Surrey
Capita - ITIN
Salary: £19000 - £22000 per annum + Benefits
Posted: 3 days ago
Milton Keynes, Buckinghamshire
networx
Salary: Shares
Posted: 4 days ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £21000 - £26000 per annum
Posted: 5 days ago
East Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £22500 Per Annum
Posted: 5 days ago
Surrey
Millshill Recruitment Ltd
Salary: From £20,000 to £20,000 per annum + Bens
Posted: 5 days ago
Banbury, Oxfordshire
Acuro (MaxAd Ltd)
Salary: £18000 - £20000 per annum
Posted: 5 days ago
Slough, Berkshire
Asset Resourcing Ltd
Salary: £25000 - £30000 per annum + Benefits Package
Posted: 5 days ago
Windsor, Berkshire
Asset Resourcing
Salary: £25000 - £30000 per annum + Benefits Package
Posted: 5 days ago
Wokingham, Berkshire
EXCELerate
Salary: Up to £35,000 per annum £35k & Corporate Benefits Package
Posted: 6 days ago
Weybridge, Surrey
Ashdown IT
Salary: £20000 - £24000 per annum + training
Posted: 6 days ago
Berkshire
Interquest - IQ ESM
Salary: £34000 per annum
Posted: 6 days ago
Guildford
Reed Technology - UK Posting Account
Salary: £17000 - £21000 per annum
Posted: 6 days ago
South East England
DP Connect
Salary: £20000 - £25000 per annum
Posted: 6 days ago
High Wycombe
Pertemps ERP
Salary: 28k + Benefits
Posted: 14 days ago
Milton Keynes
Networx Recruitment
Salary: £25,000 - £30,000 per year
Posted: 20 days ago
Fareham
Deerfoot IT
Salary: £15000 - £17500 per annum + on call, plus benefits
Posted: 21 days ago
Surrey
NFP Group Ltd
Salary: £18000 - £22000 per annum
Posted: 27 days ago