1st Line Support Jobs in the South East
 
Demand Trend Salary Trend Salary Histogram Job Locations Related Skills

The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South East region.

Location
 3 months to
17 May 2013		 Same period 2012 Same period 2011
First Line Support
Rank 310 331 307
Rank change year-on-year
+21 -24
Permanent jobs requiring a 1st Line Support 128 113 115
As % of all permanent IT jobs located in the South East 0.581% 0.476% 0.506%
As % of the Job Titles category 0.613% 0.500% 0.536%
Number of salaries quoted 121 98 109
Average salary £20,500 £20,500 £21,500
Average salary % change year-on-year
- -4.65%
90% offered a salary of more than £17,400 £17,000 £18,000
10% offered a salary of more than £26,000 £25,200 £25,000
UK excluding London average salary £19,500 £19,500 £20,000
% change year-on-year
- -2.50%
All Job Titles
South East
Permanent IT job ads with a match in the
Job Titles category		 20893 22619 21470
As % of all permanent IT jobs located in the South East 94.89% 95.19% 94.41%
Number of salaries quoted 17337 19571 18458
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £26,250 £25,000
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
1st Line Support
England

1st Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support across the South East region as a proportion of the total demand within the Job Titles category.

South East 1st Line Support Jobs Demand Trend

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the South East region.

South East 1st Line Support Salary Trend

1st Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support across the South East region over the 3 months to 17 May 2013.

South East 1st Line Support Salary Histogram

1st Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the South East region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Average Salary
Last 3 Months		 Average Salary
% Change
on Same Period
Last Year
Surrey +23 38 £20,750 -5.68%
West Sussex +4 20 £20,000 +5.26%
Berkshire +4 20 £20,500 -9.69%
Hampshire -1 19 £20,500 +7.89%
Oxfordshire 0 17 £22,500 +7.14%
Kent -13 7 £22,500 +55.17%
Buckinghamshire -22 6 £18,250 -0.68%
East Sussex +2 1 £21,500 +13.15%
1st Line Support
England

1st Line Support
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 170 (58.42%) Windows
2 136 (46.74%) Microsoft
3 108 (37.11%) Active Directory
4 103 (35.40%) MS Office
5 85 (29.21%) Windows XP
6 84 (28.87%) MS Excel
7 82 (28.18%) ITIL
8 61 (20.96%) MS Exchange
9 49 (16.84%) SLA
10 48 (16.49%) Service Management
11 42 (14.43%) Windows 7
12 39 (13.40%) TCP/IP
13 34 (11.68%) MCDST
14 32 (11.00%) Citrix
15 28 (9.622%) A+ Certification
16 27 (9.278%) SQL
16 27 (9.278%) Microsoft Certification
16 27 (9.278%) Altiris
17 24 (8.247%) VMware
17 24 (8.247%) Cisco
18 22 (7.560%) Degree
19 20 (6.873%) Firewall
20 19 (6.529%) Windows Server 2008
21 18 (6.186%) Finance
22 17 (5.842%) MCP
22 17 (5.842%) VMware Infrastructure
22 17 (5.842%) Windows Vista
23 16 (5.498%) SQL Server
24 14 (4.811%) VPN
24 14 (4.811%) WAN

1st Line Support
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 12 (4.124%) .NET
2 4 (1.375%) HTML
3 3 (1.031%) XML
4 2 (0.687%) ASP.NET
5 1 (0.344%) COM
5 1 (0.344%) CSS
Application Platforms
1 61 (20.96%) MS Exchange
2 10 (3.436%) Exchange Server 2003
2 10 (3.436%) Exchange Server 2010
3 5 (1.718%) Exchange Server 2007
3 5 (1.718%) IIS
4 4 (1.375%) Lotus Domino
5 3 (1.031%) Lync
5 3 (1.031%) Lotus Notes
6 2 (0.687%) Blackberry Enterprise Server
6 2 (0.687%) Oracle Workflow
Applications
1 103 (35.40%) MS Office
2 84 (28.87%) MS Excel
3 3 (1.031%) MS PowerPoint
Business Applications
1 4 (1.375%) BPCS
2 1 (0.344%) Dynamics CRM
Communications & Networking
1 39 (13.40%) TCP/IP
2 20 (6.873%) Firewall
3 14 (4.811%) VPN
3 14 (4.811%) LAN
3 14 (4.811%) WAN
4 11 (3.780%) Internet
5 6 (2.062%) Wireless
6 5 (1.718%) DNS
7 4 (1.375%) DHCP
8 3 (1.031%) VoIP
8 3 (1.031%) Broadband
8 3 (1.031%) Network Security
9 2 (0.687%) LTE
9 2 (0.687%) 4G
9 2 (0.687%) ADSL
9 2 (0.687%) 3G
9 2 (0.687%) Intrusion Detection
10 1 (0.344%) Cisco ICM
10 1 (0.344%) HTTP
10 1 (0.344%) SNMP
Database & Business Intelligence
1 16 (5.498%) SQL Server
2 4 (1.375%) GIS
3 3 (1.031%) SQL Server 2005
3 3 (1.031%) SQL Server 2008
4 2 (0.687%) Oracle 8/8i
4 2 (0.687%) FileMaker
5 1 (0.344%) SQL Server Reporting Services
5 1 (0.344%) MySQL
General
1 18 (6.186%) Finance
2 5 (1.718%) Retail
3 3 (1.031%) Law
4 2 (0.687%) French Language
4 2 (0.687%) German Language
4 2 (0.687%) Russian Language
5 1 (0.344%) Music
5 1 (0.344%) Dutch Language
5 1 (0.344%) Financial Institution
5 1 (0.344%) Back Office
5 1 (0.344%) Telecoms
Miscellaneous
1 14 (4.811%) Blackberry
2 11 (3.780%) Management Information System
3 8 (2.749%) Computer Science
4 6 (2.062%) Statistics
5 5 (1.718%) Mathematics
5 5 (1.718%) iPhone
6 4 (1.375%) AS400
6 4 (1.375%) EPoS
7 3 (1.031%) E-Learning
8 2 (0.687%) PDA
8 2 (0.687%) Client/Server
8 2 (0.687%) Device Driver
9 1 (0.344%) Enterprise Software
9 1 (0.344%) Video Conferencing
Operating Systems
1 170 (58.42%) Windows
2 85 (29.21%) Windows XP
3 42 (14.43%) Windows 7
4 19 (6.529%) Windows Server 2008
5 17 (5.842%) Windows Vista
6 14 (4.811%) Windows Server 2003
7 8 (2.749%) Linux
7 8 (2.749%) Windows 2000
8 5 (1.718%) Windows Mobile
9 4 (1.375%) UNIX
9 4 (1.375%) Windows 2000 Server
9 4 (1.375%) Windows 8
10 3 (1.031%) CentOS
10 3 (1.031%) Red Hat Enterprise Linux
10 3 (1.031%) Windows NT
Processes & Methodologies
1 82 (28.18%) ITIL
2 48 (16.49%) Service Management
3 14 (4.811%) Incident Management
4 12 (4.124%) CRM
5 11 (3.780%) ITSM
6 7 (2.405%) ERP
7 6 (2.062%) Service Delivery
7 6 (2.062%) Information Security
8 5 (1.718%) E-Commerce
8 5 (1.718%) Problem Management
9 4 (1.375%) User Acceptance Testing
9 4 (1.375%) Volume Testing
9 4 (1.375%) Time Management
9 4 (1.375%) Data Management
9 4 (1.375%) Logistics
10 3 (1.031%) Software Testing
10 3 (1.031%) Performance Management
10 3 (1.031%) System Testing
10 3 (1.031%) Continuous Improvement
10 3 (1.031%) Root Cause Analysis
Programming Languages
1 27 (9.278%) SQL
2 9 (3.093%) C
3 5 (1.718%) C#
4 3 (1.031%) Java
4 3 (1.031%) T-SQL
5 2 (0.687%) Python
5 2 (0.687%) JavaScript
5 2 (0.687%) PHP
Qualifications
1 34 (11.68%) MCDST
2 28 (9.622%) A+ Certification
3 27 (9.278%) Microsoft Certification
4 22 (7.560%) Degree
5 17 (5.842%) MCP
6 13 (4.467%) Cisco Certification
7 9 (3.093%) MCSE
7 9 (3.093%) Security Cleared
8 8 (2.749%) CCNA
9 6 (2.062%) SC Cleared
10 4 (1.375%) MCITP
11 3 (1.031%) MCTS
12 2 (0.687%) CCSA
12 2 (0.687%) MCSA
13 1 (0.344%) HNC
13 1 (0.344%) Citrix Certification
13 1 (0.344%) CCENT
13 1 (0.344%) ITIL Certification
13 1 (0.344%) CCAA
Quality Assurance & Compliance
1 49 (16.84%) SLA
2 2 (0.687%) QA
System Software
1 108 (37.11%) Active Directory
2 17 (5.842%) VMware Infrastructure
3 12 (4.124%) Terminal Services
4 1 (0.344%) BlackBerry Internet Service
4 1 (0.344%) Terminal Server
Systems Management
1 6 (2.062%) Norton AntiVirus
2 4 (1.375%) Backup Exec
3 2 (0.687%) DameWare
4 1 (0.344%) Cisco UCCE
4 1 (0.344%) OpenView
Vendors
1 136 (46.74%) Microsoft
2 32 (11.00%) Citrix
3 27 (9.278%) Altiris
4 24 (8.247%) VMware
4 24 (8.247%) Cisco
5 9 (3.093%) Symantec
6 7 (2.405%) Lotus
7 6 (2.062%) Remedy
7 6 (2.062%) Blue Coat
8 5 (1.718%) CheckPoint
8 5 (1.718%) IBM
9 4 (1.375%) HP
9 4 (1.375%) Cognos
10 3 (1.031%) Red Hat
10 3 (1.031%) Apple
10 3 (1.031%) Oracle
11 2 (0.687%) Business Objects
11 2 (0.687%) SAP
11 2 (0.687%) Dell
11 2 (0.687%) Sun
1st Line Support Analyst / Service Desk / Web Apps / MS Office
Crawley, West Sussex
1st Line Support Analyst / Call Logging / Service Desk / Support Engineer / Web Browsers / Web Applications / MS Office / West Sussex / 18 - 21K + benefits and plenty of career progression required by...
Reflex Computer Recruitment
Salary: £18000 - £21000 per annum + Bens
Posted: 16 May 2013
1st Line Support Analyst
Guildford, Surrey
Our client is looking for a 1st Line Support Analyst to be a key member of their busy and dynamic team who provide remote IT (ePOS) support to...
Advantage XPO
Salary: £15000 - £17000 per annum + Benefits
Posted: 23 April 2013
Service Desk Analyst, 1st Line Support, Help Desk, AD, Exchange
Southampton, Hampshire
The Support Analyst will ideally have experience in troubleshooting Microsoft Applications and an understanding of Active Directory, Exchange and Remote Assistance is desirable. The use of a Service...
Haybrook IT Resourcing Ltd
Salary: Up to £22,000 per annum
Posted: 14 May 2013
IT Service Desk Analyst 1st Line Support. AD
Southampton, Hampshire
Strong Active Directory (AD) skills... There would also be a requirement for Active Directory administration (Adding / Deleting / Ammending User Accounts, Access rights, Group policy etc). Therefore, the successful...
Sanderson
Salary: £16000 - £21000 per annum + Bonus & Benefits
Posted: 13 May 2013
1st Line Support/Helpdesk Analyst / Service Desk Analyst
Worthing, West Sussex
We are recruiting for a number of permanent 1st Line Support/Helpdesk Analyst / IT Service Desk Analyst to work for our leading organisation based in Worthing. They are...
DGH Recruitment Ltd
Salary: £22000 - £25000 per annum + benefits
Posted: 16 May 2013
1st Line Helpdesk Support Analyst
Bracknell, Berkshire
1st line service desk analyst. Established financial services client is currently recruiting a 1st line servicedesk analyst to be the first point of escalation for requests into the...
Venturi
Salary: £18000.00 - £20000 per annum + Benefits
Posted: 17 May 2013
1st Line Support / Service Desk Analyst / Helpdesk / Windows 7
Godalming, Surrey
Exchange or Active Directory or Vmware /VDI would be advantageous... I am looking for the following skills: Windows 7... Active Directory. Microsoft Exchange 2010. VMware. If you have...
Reflex Computer Recruitment
Salary: £19000 - £22000 per annum + Bens
Posted: 17 May 2013
1st Line Support / Helpdesk / Service Desk / Exchange / AD
Camberley, Surrey
1st Line Engineer x 4 - Service Desk - Helpdesk - Support Desk Analyst - Windows 7, Exchange, Active Directory - Camberley, Surrey - 1st Line, Triage, Helpdesk, End user support, Service Desk Support...
Reflex Computer Recruitment
Salary: £21000 - £22000 per annum + Bens
Posted: 16 May 2013
1st Line Support Engineer
Surrey, South East
Complete all work within ITIL framework*Continuously improve the efficiency and quality of tHe service* Where necessary, manage calls through to resolution ensuring the customer and call system...
Capita Resourcing
Salary: £20000.00 - £22000.00 per annum
Posted: 24 April 2013
1st Line Support Engineer
Weybridge, Surrey
Complete all work within ITIL framework *Continuously improve the efficiency and quality of tHe service * Where necessary, manage calls through to resolution ensuring the customer and call system...
Capita Resourcing - Jobs at Capita
Salary: £20000.00 - £22000.00 per annum
Posted: 23 April 2013
1st Line Support Field Engineer / IT Support / Helpdesk / Graduate
High Wycombe, Buckinghamshire
Windows Server 2003, 2008 and 2008 R2... Symantec Backup Exec. ADSL. TCP/IP... Microsoft SharePoint. Microsoft OCS 2007 / Lync 2010. Microsoft Hyper-V and VMware ESX virtualisation products.
NS Consultants
Salary: From £16,000 to £18,000 per annum
Posted: 16 May 2013
1st Line IT Support
Portsmouth, South East
Duties Hardware / Software Support Troubleshooting Network Maintenance Remote Support of Satellite offices VOIP Telephone Support Mobile Support PC Migration Email Account set-up and Administration Our client needs...
greywood
Salary: £16000 - £18000 per annum + bonus and benefits
Posted: 15 May 2013
1st Line IT Support
Portsmouth, Hampshire
Greywood Associates are now recruiting for a... Specialising in transport finance throughout the UK, our established client is experiencing exponential growth and as a result require someone to...
Greywood Associates Limited
Salary: £16000 - £18000 per annum + bonus and benefits
Posted: 14 May 2013
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Last Updated Friday 17 May 2013
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