The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
First Line Support
Rank 231 255 277
Rank change year-on-year
+24 +22
Permanent jobs requiring a 1st Line Support 236 202 169
As % of all permanent IT jobs located in the South East 1.13% 0.90% 0.78%
As % of the Job Titles category 1.19% 0.95% 0.82%
Number of salaries quoted 216 179 161
Average salary £21,000 £21,000 £21,000
90% offered a salary of more than £18,000 £17,500 £18,000
10% offered a salary of more than £25,000 £24,000 £25,000
UK excluding London average salary £20,000 £20,000 £20,000
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
19915 21255 20730
As % of all permanent IT jobs located in the South East 95.05% 94.75% 95.13%
Number of salaries quoted 16104 16851 17285
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the South East

1st Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the South East region.

1st Line Support Salary Trend in the South East

1st Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 1st Line Support across the South East region over the 3 months to 30 March 2015.

1st Line Support Salary Histogram in the South East

1st Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the South East region over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +17 74 £21,750 +1.16% 5
Berkshire +16 54 £20,000 -2.43% 6
Kent +41 29 £21,500 -6.52%
Hampshire -32 29 £19,500 +5.40% 4
West Sussex +16 19 £19,000 -8.43%
East Sussex -2 19 £18,500 -12.94% 10
Buckinghamshire -16 13 £21,000 - 2
Oxfordshire 0 1 £18,500 -17.77% 1
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 30 March 2015, IT jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 295 (60.95%) Windows
2 228 (47.11%) Microsoft
3 199 (41.12%) MS Office
4 168 (34.71%) MS Excel
5 142 (29.34%) Active Directory
6 103 (21.28%) ITIL
7 93 (19.21%) Windows 7
8 84 (17.36%) SLA
9 79 (16.32%) Citrix
10 68 (14.05%) MS Exchange
11 61 (12.60%) MCP
12 56 (11.57%) TCP/IP
13 53 (10.95%) Windows XP
14 51 (10.54%) Internet
15 48 (9.92%) Linux
16 46 (9.50%) Microsoft Certification
17 43 (8.88%) Windows Server 2008
18 42 (8.68%) Service Management
19 40 (8.26%) SQL
20 39 (8.06%) Incident Management
21 38 (7.85%) WAN
22 37 (7.64%) DNS
23 36 (7.44%) VMware
24 32 (6.61%) Degree
24 32 (6.61%) LAN
25 30 (6.20%) SharePoint
26 29 (5.99%) Firewall
26 29 (5.99%) Windows 8
27 28 (5.79%) DHCP
28 27 (5.58%) CRM

1st Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 30 March 2015, IT jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 68 (14.05%) MS Exchange
2 30 (6.20%) SharePoint
3 18 (3.72%) Exchange Server 2007
4 13 (2.69%) Exchange Server 2010
5 10 (2.07%) WorkSite
6 7 (1.45%) Exchange Server 2000
7 4 (0.83%) Exchange Server 2013
7 4 (0.83%) Drupal
7 4 (0.83%) Alfresco
7 4 (0.83%) WordPress
7 4 (0.83%) Blackberry Enterprise Server
7 4 (0.83%) CMS
8 3 (0.62%) Exchange Server 2003
9 2 (0.41%) Lync
10 1 (0.21%) Apache
Applications
1 199 (41.12%) MS Office
2 168 (34.71%) MS Excel
3 20 (4.13%) MS PowerPoint
4 1 (0.21%) MS Visio
Business Applications
1 7 (1.45%) Agresso
2 1 (0.21%) SalesLogix
2 1 (0.21%) Dynamics AX
Cloud Services
1 15 (3.10%) Office 365
2 1 (0.21%) IaaS
2 1 (0.21%) SaaS
2 1 (0.21%) PaaS
2 1 (0.21%) Google Apps
Communications & Networking
1 56 (11.57%) TCP/IP
2 51 (10.54%) Internet
3 38 (7.85%) WAN
4 37 (7.64%) DNS
5 32 (6.61%) LAN
6 29 (5.99%) Firewall
7 28 (5.79%) DHCP
8 15 (3.10%) VoIP
9 14 (2.89%) Broadband
10 13 (2.69%) VPN
11 10 (2.07%) Wireless
12 8 (1.65%) FTP
13 5 (1.03%) SAN
14 4 (0.83%) Cisco PIX
14 4 (0.83%) Cisco ASA
14 4 (0.83%) SSL
14 4 (0.83%) Wi-Fi
15 2 (0.41%) ADSL
16 1 (0.21%) POP3
16 1 (0.21%) SMTP
Database & Business Intelligence
1 23 (4.75%) SQL Server
2 13 (2.69%) MySQL
3 1 (0.21%) SQL Server 2000
3 1 (0.21%) SQL Server 2005
3 1 (0.21%) SQL Server 2008
3 1 (0.21%) SQL Server 2012
Development Applications
1 1 (0.21%) SQL Server Management Studio (SSMS)
General
1 23 (4.75%) Finance
2 16 (3.31%) Law
2 16 (3.31%) Legal
3 15 (3.10%) Telecoms
4 9 (1.86%) Advertising
5 8 (1.65%) Games
6 7 (1.45%) Retail
7 6 (1.24%) Manufacturing
8 5 (1.03%) German Language
8 5 (1.03%) Marketing
9 3 (0.62%) French Language
10 1 (0.21%) Local Government
10 1 (0.21%) Publishing
Libraries, Frameworks & Software Standards
1 5 (1.03%) HTML
1 5 (1.03%) WSE
2 1 (0.21%) ASP.NET MVC
2 1 (0.21%) ASP.NET Web Forms
2 1 (0.21%) .NET
2 1 (0.21%) ADO.NET
2 1 (0.21%) ASP.NET
2 1 (0.21%) CSS
2 1 (0.21%) Flash
2 1 (0.21%) MAPI
2 1 (0.21%) WCF
Miscellaneous
1 26 (5.37%) Analytical Skills
2 25 (5.17%) Blackberry
3 9 (1.86%) Thin Client
3 9 (1.86%) Computer Science
3 9 (1.86%) Fat Client
4 8 (1.65%) Mathematics
5 6 (1.24%) EPoS
5 6 (1.24%) Mobile Computing
6 5 (1.03%) Management Information System
7 4 (0.83%) User Experience
8 3 (0.62%) iPad
8 3 (0.62%) AS400
8 3 (0.62%) Biometrics
9 2 (0.41%) iPhone
10 1 (0.21%) Digital Media
10 1 (0.21%) New Media
10 1 (0.21%) Mainframe
10 1 (0.21%) Handset
Operating Systems
1 295 (60.95%) Windows
2 93 (19.21%) Windows 7
3 53 (10.95%) Windows XP
4 48 (9.92%) Linux
5 43 (8.88%) Windows Server 2008
6 29 (5.99%) Windows 8
7 25 (5.17%) Windows Server 2003
8 16 (3.31%) Windows Server 2012
9 11 (2.27%) Mac OS X
9 11 (2.27%) CentOS
9 11 (2.27%) Mac OS
10 10 (2.07%) Ubuntu
11 8 (1.65%) Windows 2000 Server
12 7 (1.45%) Red Hat Enterprise Linux
12 7 (1.45%) Apple iOS
13 6 (1.24%) SUSE
13 6 (1.24%) Debian
14 5 (1.03%) Windows Vista
15 3 (0.62%) Windows 2000
16 1 (0.21%) Android
Processes & Methodologies
1 103 (21.28%) ITIL
2 42 (8.68%) Service Management
3 39 (8.06%) Incident Management
4 27 (5.58%) CRM
5 14 (2.89%) ITSM
6 11 (2.27%) Project Planning
7 10 (2.07%) Kalman Filter
8 9 (1.86%) Service Delivery
9 8 (1.65%) Time Management
10 7 (1.45%) Problem Management
11 6 (1.24%) Change Management
12 5 (1.03%) Line Management
13 4 (0.83%) Customer Engagement
13 4 (0.83%) Migration
14 3 (0.62%) ITIL V3
14 3 (0.62%) Technical Architecture
14 3 (0.62%) Document Management
14 3 (0.62%) Data Protection
15 2 (0.41%) Risk Management
15 2 (0.41%) Change Control
Programming Languages
1 40 (8.26%) SQL
2 12 (2.48%) C
3 1 (0.21%) C#
3 1 (0.21%) JavaScript
3 1 (0.21%) T-SQL
3 1 (0.21%) Python
Qualifications
1 61 (12.60%) MCP
2 46 (9.50%) Microsoft Certification
3 32 (6.61%) Degree
4 25 (5.17%) CCNA
4 25 (5.17%) Cisco Certification
5 22 (4.55%) A+ Certification
6 20 (4.13%) MCSE
7 18 (3.72%) Network+ Certification
8 16 (3.31%) MCITP
9 15 (3.10%) ITIL Foundation Certificate
10 11 (2.27%) HND
11 10 (2.07%) MCSA
11 10 (2.07%) Security Cleared
12 9 (1.86%) JNCIA
12 9 (1.86%) CCSA
13 4 (0.83%) SC Cleared
14 3 (0.62%) DV Cleared
14 3 (0.62%) ACTC
15 1 (0.21%) MCTS
15 1 (0.21%) Citrix Certification
Quality Assurance & Compliance
1 84 (17.36%) SLA
2 1 (0.21%) ISO/IEC 27001
2 1 (0.21%) ISO 9001
System Software
1 142 (29.34%) Active Directory
2 26 (5.37%) VMware Infrastructure
3 21 (4.34%) XenApp
4 14 (2.89%) Terminal Services
5 11 (2.27%) Citrix Presentation Server
5 11 (2.27%) XenDesktop
6 5 (1.03%) Hyper-V
7 1 (0.21%) VMware ESXi
7 1 (0.21%) VirtualBox
7 1 (0.21%) KVM
7 1 (0.21%) VMware Server
Systems Management
1 16 (3.31%) SCCM
2 14 (2.89%) Backup Exec
3 9 (1.86%) Norton AntiVirus
4 4 (0.83%) cPanel
4 4 (0.83%) Plesk
5 2 (0.41%) WSUS
5 2 (0.41%) Tivoli
5 2 (0.41%) Tivoli Storage Manager
6 1 (0.21%) SCSM
Vendors
1 228 (47.11%) Microsoft
2 79 (16.32%) Citrix
3 36 (7.44%) VMware
4 24 (4.96%) HP
5 23 (4.75%) Cisco
6 21 (4.34%) Apple
7 11 (2.27%) Sun
7 11 (2.27%) Red Hat
8 10 (2.07%) Symantec
8 10 (2.07%) Remedy
9 9 (1.86%) Veeam
10 7 (1.45%) Oracle
11 5 (1.03%) McAfee
12 4 (0.83%) CheckPoint
12 4 (0.83%) Salesforce.com
12 4 (0.83%) Websense
12 4 (0.83%) Clearswift
12 4 (0.83%) SonicWALL
12 4 (0.83%) Blue Coat
12 4 (0.83%) Juniper
Hailsham, East Sussex
Senitor Associates
Salary: £20000 per annum
Posted: 11 hours ago
Surrey
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Salary: £20000 - £35000 per annum
Posted: 12 hours ago
Berkshire
Vertical IT
Salary: £30000 - £35000 per annum + Benefits to be discussed
Posted: 21 hours ago
Brighton, East Sussex
Greywood Associates Limited
Salary: £20000 - £25000 per annum + benefits
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Milton Keynes, Buckinghamshire
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Posted: Yesterday
Camberley, Surrey
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Salary: From £25,000 to £30,000 per annum £25,000 to £30,000 Negotiable + Bonu
Posted: 2 days ago
East Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £25000 Per Annum
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East Sussex
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Salary: £17000 - £20000 Per Annum
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Brighton, East Sussex
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Salary: £20000 - £25000 per annum + 25 days, pension, flexible work
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Thatcham, Berkshire
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Salary: From £17,000 to £20,000 per annum + Gd benefits
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Farnborough, Hampshire
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Milton Keynes, Buckinghamshire
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Reading, Berkshire
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Hampshire
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