The statistics below represent IT jobs advertised across the South East region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 8 December 2016 with a comparison to same period over 2 years.

3 months to
8 Dec 2016
Same period 2015 Same period 2014
First Line Support
Rank 257 277 228
Rank change year-on-year
+20 -49
Permanent jobs requiring a 1st Line Support 156 214 272
As % of all permanent IT jobs located in the South East 0.96% 0.99% 1.24%
As % of the Job Titles category 0.99% 1.02% 1.28%
Number of salaries quoted 137 206 253
Median salary £21,750 £21,000 £20,000
Median salary % change year-on-year
+3.57% +5.00%
90% offered a salary of more than £18,500 £17,500 £17,000
10% offered a salary of more than £25,200 £25,000 £23,500
UK excluding London median salary £21,000 £21,000 £19,750
% change year-on-year
- +6.32%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
15695 20925 21297
As % of all permanent IT jobs located in the South East 96.89% 97.03% 96.98%
Number of salaries quoted 13077 17659 16983
Median salary £42,500 £43,500 £40,000
Median salary % change year-on-year
-2.29% +8.75%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £62,500
UK excluding London median salary £41,500 £41,000 £40,000
% change year-on-year
+1.21% +2.50%

1st Line Support
Jobs Demand Trend in the South East

The demand trend of job ads across the South East region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the South East

1st Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the South East region.

1st Line Support Salary Trend in the South East

1st Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 1st Line Support across the South East region over the 3 months to 8 December 2016.

1st Line Support Salary Histogram in the South East

1st Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the South East region over the 3 months to 8 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +20 45 £22,250 +3.48% 9
Berkshire +73 43 £22,500 +4.65% 3
Hampshire -17 17 £19,500 -2.50% 1
Buckinghamshire +22 15 £20,000 -6.97%
Oxfordshire +21 12 £22,000 +4.76%
Kent -10 11 £21,750 +1.16% 1
East Sussex +29 10 £21,000 +5.00% 1
West Sussex +4 3 £21,000 +5.00% 2
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 8 December 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 1st Line Support in the job title.

1 190 (59.94%) Windows
2 135 (42.59%) Microsoft
3 126 (39.75%) Active Directory
4 99 (31.23%) MS Excel
5 79 (24.92%) ITIL
6 71 (22.40%) MS Office
7 59 (18.61%) Windows 7
8 55 (17.35%) Windows 8
9 52 (16.40%) Cisco
10 51 (16.09%) SLA
11 46 (14.51%) VMware
12 42 (13.25%) MS Exchange
13 38 (11.99%) Linux
13 38 (11.99%) Windows Server
14 35 (11.04%) Windows XP
15 30 (9.46%) TCP/IP
15 30 (9.46%) Citrix
15 30 (9.46%) Degree
16 29 (9.15%) Cisco Certification
17 28 (8.83%) CCNA
18 27 (8.52%) Windows 10
19 24 (7.57%) Office 365
19 24 (7.57%) VMware Infrastructure
20 23 (7.26%) Firewall
21 20 (6.31%) SC Cleared
21 20 (6.31%) Security Cleared
22 19 (5.99%) Internet
22 19 (5.99%) Service Management
23 18 (5.68%) Service Delivery
23 18 (5.68%) VoIP

1st Line Support Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 42 (13.25%) MS Exchange
2 16 (5.05%) Exchange Server 2003
3 11 (3.47%) Exchange Server 2013
4 6 (1.89%) SharePoint
5 5 (1.58%) Exchange Server 2007
6 4 (1.26%) SharePoint 2010
7 3 (0.95%) Exchange Server 2010
8 1 (0.32%) Apache
8 1 (0.32%) IBM Notes
8 1 (0.32%) IIS
8 1 (0.32%) Skype for Business
Applications
1 99 (31.23%) MS Excel
2 71 (22.40%) MS Office
3 7 (2.21%) MS PowerPoint
4 2 (0.63%) Acrobat
Business Applications
1 5 (1.58%) SAP Oil and Gas
2 1 (0.32%) Remedy ITSM
Cloud Services
1 24 (7.57%) Office 365
2 8 (2.52%) Dropbox
3 1 (0.32%) Amazon AWS
3 1 (0.32%) SaaS
Communications & Networking
1 30 (9.46%) TCP/IP
2 23 (7.26%) Firewall
3 19 (5.99%) Internet
4 18 (5.68%) LAN
4 18 (5.68%) VoIP
5 14 (4.42%) DNS
6 13 (4.10%) DHCP
7 11 (3.47%) VPN
8 10 (3.15%) SAN
8 10 (3.15%) WAN
9 9 (2.84%) IP Telephony
10 7 (2.21%) Wireless
11 4 (1.26%) ADSL
11 4 (1.26%) Cisco ASA
11 4 (1.26%) Cisco IPT
12 3 (0.95%) SMTP
12 3 (0.95%) Wi-Fi
13 2 (0.63%) Intrusion Detection
13 2 (0.63%) Network Security
14 1 (0.32%) IPsec
Database & Business Intelligence
1 10 (3.15%) MySQL
2 6 (1.89%) SQL Server
3 4 (1.26%) SQL Server 2008
4 2 (0.63%) Oracle Database
4 2 (0.63%) SQL Server 2012
5 1 (0.32%) Crystal Reports
5 1 (0.32%) Oracle Database 12c
5 1 (0.32%) RDBMS
5 1 (0.32%) Relational Database
5 1 (0.32%) SQL Server 2014
5 1 (0.32%) SQL Server Reporting Services
General
1 16 (5.05%) Finance
2 9 (2.84%) Telecoms
3 7 (2.21%) Manufacturing
3 7 (2.21%) Spanish Language
4 6 (1.89%) Electronics
4 6 (1.89%) Marketing
5 5 (1.58%) Games
6 3 (0.95%) Law
7 2 (0.63%) Dutch Language
7 2 (0.63%) German Language
8 1 (0.32%) Korean Language
8 1 (0.32%) Publishing
8 1 (0.32%) Retail
Libraries, Frameworks & Software Standards
1 7 (2.21%) CSS
1 7 (2.21%) HTML
2 5 (1.58%) XML
2 5 (1.58%) XSLT
3 2 (0.63%) COM
3 2 (0.63%) CSS3
Miscellaneous
1 12 (3.79%) Analytical Skills
1 12 (3.79%) Blackberry
1 12 (3.79%) Computer Science
2 7 (2.21%) Management Information System
3 6 (1.89%) Data Centre
4 4 (1.26%) Chip and PIN
5 3 (0.95%) Fat Client
5 3 (0.95%) Thin Client
6 2 (0.63%) Driving Licence
6 2 (0.63%) e-Learning
6 2 (0.63%) EPoS
6 2 (0.63%) Learning Management System
6 2 (0.63%) Statistics
6 2 (0.63%) User Experience
6 2 (0.63%) Web 2.0
7 1 (0.32%) Internet of Things
7 1 (0.32%) Machine to Machine
7 1 (0.32%) Mathematics
7 1 (0.32%) Mobile App
7 1 (0.32%) Smartphone
Operating Systems
1 190 (59.94%) Windows
2 59 (18.61%) Windows 7
3 55 (17.35%) Windows 8
4 38 (11.99%) Linux
4 38 (11.99%) Windows Server
5 35 (11.04%) Windows XP
6 27 (8.52%) Windows 10
7 14 (4.42%) Windows Server 2003
8 13 (4.10%) Mac OS
9 12 (3.79%) Windows Server 2008
10 11 (3.47%) Mac OS X
10 11 (3.47%) Windows Server 2012
11 5 (1.58%) Apple iOS
11 5 (1.58%) VMS
12 2 (0.63%) Android
12 2 (0.63%) Unix
12 2 (0.63%) Windows Vista
Processes & Methodologies
1 79 (24.92%) ITIL
2 19 (5.99%) Service Management
3 18 (5.68%) Service Delivery
3 18 (5.68%) Time Management
4 12 (3.79%) E-Commerce
5 11 (3.47%) ITIL V3
5 11 (3.47%) Root Cause Analysis
6 10 (3.15%) ITSM
7 9 (2.84%) Incident Management
8 7 (2.21%) CRM
8 7 (2.21%) Network Monitoring
8 7 (2.21%) Web Design
9 6 (1.89%) Line Management
10 5 (1.58%) Business Intelligence
10 5 (1.58%) Change Control
10 5 (1.58%) Kalman Filter
10 5 (1.58%) Programme Management
10 5 (1.58%) Server Building
10 5 (1.58%) Ticket Management
10 5 (1.58%) Web Filtering
Programming Languages
1 16 (5.05%) SQL
2 5 (1.58%) C
2 5 (1.58%) JavaScript
3 4 (1.26%) PowerShell
4 1 (0.32%) Java
4 1 (0.32%) PL/SQL
4 1 (0.32%) VB
Qualifications
1 30 (9.46%) Degree
2 29 (9.15%) Cisco Certification
3 28 (8.83%) CCNA
4 20 (6.31%) SC Cleared
4 20 (6.31%) Security Cleared
5 15 (4.73%) Network+ Certification
6 12 (3.79%) Microsoft Certification
7 10 (3.15%) A+ Certification
7 10 (3.15%) HND
8 9 (2.84%) CCNP
9 6 (1.89%) CCENT
10 5 (1.58%) MCITP
10 5 (1.58%) MCSE
11 4 (1.26%) ITIL Foundation Certificate
12 1 (0.32%) DBS Check
12 1 (0.32%) ITIL Certification
12 1 (0.32%) MCDST
12 1 (0.32%) MCP
12 1 (0.32%) SAP Certification
12 1 (0.32%) VTSP
Quality Assurance & Compliance
1 51 (16.09%) SLA
2 2 (0.63%) ISO 9001
2 2 (0.63%) ISO/IEC 27001
3 1 (0.32%) ISO22301
System Software
1 126 (39.75%) Active Directory
2 24 (7.57%) VMware Infrastructure
3 5 (1.58%) XenApp
4 4 (1.26%) Terminal Server
5 3 (0.95%) Hyper-V
5 3 (0.95%) IMail Server
5 3 (0.95%) XenDesktop
6 1 (0.32%) BitLocker
6 1 (0.32%) Terminal Services
6 1 (0.32%) VMware ESXi
6 1 (0.32%) vSphere
Systems Management
1 5 (1.58%) Nagios
1 5 (1.58%) SCCM
1 5 (1.58%) Systems Management Server (SMS)
2 4 (1.26%) Cisco CUCM
3 3 (0.95%) Backup Exec
3 3 (0.95%) Tivoli
3 3 (0.95%) Tivoli Storage Manager
Vendors
1 135 (42.59%) Microsoft
2 52 (16.40%) Cisco
3 46 (14.51%) VMware
4 30 (9.46%) Citrix
5 13 (4.10%) HP
6 10 (3.15%) Apple
6 10 (3.15%) SAP
7 9 (2.84%) Fujitsu
8 5 (1.58%) Avaya
8 5 (1.58%) EMC
8 5 (1.58%) Extreme Networks
8 5 (1.58%) NetApp
8 5 (1.58%) SolarWinds
8 5 (1.58%) Sophos
9 4 (1.26%) IBM
9 4 (1.26%) Mitel
9 4 (1.26%) Polycom
9 4 (1.26%) RedPrairie
9 4 (1.26%) Remedy
10 3 (0.95%) LANDesk
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Salary: £22000 - £25000 per annum
Posted: 16 hours ago
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Salary: From £23,000 to £26,000 per annum
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Staines
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Posted: Yesterday
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