The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 18 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Dec 2014
Same period 2013 Same period 2012
First Line Support
Rank 215 250 329
Rank change year-on-year
+35 +79
Permanent jobs requiring a 1st Line Support 254 199 142
As % of all permanent IT jobs located in the South East 1.16% 0.92% 0.61%
As % of the Job Titles category 1.22% 0.97% 0.64%
Number of salaries quoted 234 184 115
Average salary £20,000 £21,000 £21,000
Average salary % change year-on-year
-4.76% -
90% offered a salary of more than £17,000 £17,527 £17,000
10% offered a salary of more than £22,500 £23,450 £24,000
UK excluding London average salary £19,500 £20,000 £19,000
% change year-on-year
-2.50% +5.26%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20864 20617 22302
As % of all permanent IT jobs located in the South East 95.41% 94.86% 95.56%
Number of salaries quoted 16795 16577 19450
Average salary £41,000 £42,500 £40,000
Average salary % change year-on-year
-3.52% +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the South East

1st Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the South East region.

1st Line Support Salary Trend in the South East

1st Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 1st Line Support across the South East region over the 3 months to 18 December 2014.

1st Line Support Salary Histogram in the South East

1st Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the South East region over the 3 months to 18 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +3 84 £20,500 -2.38% 5
Hampshire -12 41 £19,000 -11.62% 7
West Sussex +21 31 £20,000 -
East Sussex +14 29 £18,500 -17.77% 1
Buckinghamshire +2 23 £19,000 -9.52%
Kent +7 16 £18,000 -21.73%
Berkshire -10 16 £21,250 -1.16% 3
Oxfordshire +13 14 £20,500 +2.50% 1
Middlesex - 1 £25,000 -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 18 December 2014, IT jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 300 (61.86%) Windows
2 240 (49.48%) Microsoft
3 200 (41.24%) MS Office
4 180 (37.11%) MS Excel
5 156 (32.16%) Active Directory
6 138 (28.45%) ITIL
7 116 (23.92%) Windows 7
8 90 (18.56%) SLA
9 69 (14.23%) Windows XP
10 63 (12.99%) TCP/IP
11 60 (12.37%) Citrix
11 60 (12.37%) MS Exchange
11 60 (12.37%) VMware
12 49 (10.10%) MCP
12 49 (10.10%) Internet
13 47 (9.69%) Linux
14 45 (9.28%) VMware Infrastructure
15 44 (9.07%) Service Management
16 42 (8.66%) Microsoft Certification
17 40 (8.25%) Windows Server 2008
18 39 (8.04%) Cisco
19 35 (7.22%) CRM
19 35 (7.22%) Analytical Skills
20 34 (7.01%) HP
20 34 (7.01%) Firewall
20 34 (7.01%) Finance
21 33 (6.80%) WAN
21 33 (6.80%) SQL Server
22 32 (6.60%) LAN
22 32 (6.60%) Degree

1st Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 18 December 2014, IT jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 60 (12.37%) MS Exchange
2 30 (6.19%) SharePoint
3 21 (4.33%) Exchange Server 2007
4 20 (4.12%) Exchange Server 2003
5 19 (3.92%) Exchange Server 2010
6 9 (1.86%) Exchange Server 2013
7 8 (1.65%) SharePoint 2010
8 5 (1.03%) IBM Notes
9 3 (0.62%) Blackberry Enterprise Server
10 2 (0.41%) WorkSite
10 2 (0.41%) IIS
10 2 (0.41%) SAS
10 2 (0.41%) Lync
11 1 (0.21%) Exchange Server 2000
Applications
1 200 (41.24%) MS Office
2 180 (37.11%) MS Excel
3 17 (3.51%) MS PowerPoint
4 2 (0.41%) MS Visio
Business Applications
1 2 (0.41%) Agresso
2 1 (0.21%) SalesLogix
2 1 (0.21%) Dynamics AX
Cloud Services
1 7 (1.44%) Office 365
2 3 (0.62%) Google Apps
3 1 (0.21%) IaaS
3 1 (0.21%) Cloud Computing
3 1 (0.21%) SaaS
3 1 (0.21%) PaaS
Communications & Networking
1 63 (12.99%) TCP/IP
2 49 (10.10%) Internet
3 34 (7.01%) Firewall
4 33 (6.80%) WAN
5 32 (6.60%) LAN
6 31 (6.39%) VPN
7 24 (4.95%) DNS
8 14 (2.89%) DHCP
8 14 (2.89%) Broadband
9 12 (2.47%) VoIP
10 11 (2.27%) Wireless
11 8 (1.65%) Cisco PIX
11 8 (1.65%) Cisco ASA
12 7 (1.44%) SAN
13 4 (0.82%) Wi-Fi
13 4 (0.82%) ADSL
14 3 (0.62%) ISDN
15 2 (0.41%) FTP
15 2 (0.41%) HTTP
15 2 (0.41%) NAS
Database & Business Intelligence
1 33 (6.80%) SQL Server
2 6 (1.24%) SQL Server 2008
3 5 (1.03%) Data Warehouse
3 5 (1.03%) SQL Server 2000
3 5 (1.03%) SQL Server 2005
4 4 (0.82%) SQL Server 2012
5 2 (0.41%) MySQL
6 1 (0.21%) Oracle Database
6 1 (0.21%) MS Access
Development Applications
1 5 (1.03%) Team Foundation Server
General
1 34 (7.01%) Finance
2 24 (4.95%) Legal
3 17 (3.51%) Telecoms
4 16 (3.30%) Retail
5 8 (1.65%) Advertising
6 6 (1.24%) German Language
7 5 (1.03%) Banking
7 5 (1.03%) Law
8 3 (0.62%) Manufacturing
8 3 (0.62%) Multimedia
8 3 (0.62%) Games
9 2 (0.41%) French Language
9 2 (0.41%) Publishing
10 1 (0.21%) Aerospace
10 1 (0.21%) Military
10 1 (0.21%) Local Government
Libraries, Frameworks & Software Standards
1 7 (1.44%) WSE
2 2 (0.41%) .NET
2 2 (0.41%) Flash
3 1 (0.21%) HTML
3 1 (0.21%) ASP.NET
Miscellaneous
1 35 (7.22%) Analytical Skills
2 17 (3.51%) Blackberry
3 15 (3.09%) EPoS
4 14 (2.89%) Computer Science
5 9 (1.86%) Management Information System
6 7 (1.44%) Thin Client
6 7 (1.44%) Fat Client
7 5 (1.03%) Statistics
7 5 (1.03%) Mathematics
7 5 (1.03%) iPhone
7 5 (1.03%) Mobile Computing
8 3 (0.62%) AS400
8 3 (0.62%) Video Conferencing
8 3 (0.62%) iPad
9 2 (0.41%) Handset
9 2 (0.41%) IVR
9 2 (0.41%) Smartphone
9 2 (0.41%) iSeries
10 1 (0.21%) Social Media
10 1 (0.21%) User Experience
Operating Systems
1 300 (61.86%) Windows
2 116 (23.92%) Windows 7
3 69 (14.23%) Windows XP
4 47 (9.69%) Linux
5 40 (8.25%) Windows Server 2008
6 31 (6.39%) Windows Server 2003
7 26 (5.36%) Windows Server 2012
8 25 (5.15%) Windows 8
9 12 (2.47%) Red Hat Enterprise Linux
10 11 (2.27%) CentOS
11 9 (1.86%) SUSE
11 9 (1.86%) Debian
11 9 (1.86%) Ubuntu
12 7 (1.44%) Mac OS
13 5 (1.03%) Windows Vista
13 5 (1.03%) Mac OS X
14 4 (0.82%) Windows 2000
15 2 (0.41%) Android
15 2 (0.41%) UNIX
15 2 (0.41%) Windows 2000 Server
Processes & Methodologies
1 138 (28.45%) ITIL
2 44 (9.07%) Service Management
3 35 (7.22%) CRM
4 27 (5.57%) Incident Management
5 20 (4.12%) Service Delivery
6 17 (3.51%) ITSM
7 15 (3.09%) Kalman Filter
8 8 (1.65%) Change Management
8 8 (1.65%) CAD
9 7 (1.44%) Project Management
9 7 (1.44%) Workflow
10 6 (1.24%) Project Planning
10 6 (1.24%) Workflow Management
11 5 (1.03%) E-Commerce
11 5 (1.03%) Line Management
11 5 (1.03%) Continuous Improvement
11 5 (1.03%) Software Distribution
12 4 (0.82%) Mentoring
12 4 (0.82%) ERP
12 4 (0.82%) Agile Software Development
Programming Languages
1 31 (6.39%) SQL
2 14 (2.89%) C
Qualifications
1 49 (10.10%) MCP
2 42 (8.66%) Microsoft Certification
3 32 (6.60%) Degree
4 27 (5.57%) CCNA
4 27 (5.57%) A+ Certification
4 27 (5.57%) Cisco Certification
5 22 (4.54%) Security Cleared
6 21 (4.33%) MCSE
7 18 (3.71%) Network+ Certification
8 15 (3.09%) CCSA
8 15 (3.09%) JNCIA
9 13 (2.68%) HND
10 11 (2.27%) MCITP
11 9 (1.86%) SC Cleared
11 9 (1.86%) MCSA
12 8 (1.65%) ITIL Foundation Certificate
13 4 (0.82%) SAP Certification
14 3 (0.62%) MCTS
14 3 (0.62%) ITIL Certification
14 3 (0.62%) DV Cleared
Quality Assurance & Compliance
1 90 (18.56%) SLA
2 7 (1.44%) ISO/IEC 27001
3 5 (1.03%) ISO 9001
4 3 (0.62%) QA
5 2 (0.41%) Sarbanes-Oxley
System Software
1 156 (32.16%) Active Directory
2 45 (9.28%) VMware Infrastructure
3 15 (3.09%) XenApp
4 9 (1.86%) Terminal Services
5 6 (1.24%) Citrix Presentation Server
5 6 (1.24%) XenDesktop
6 4 (0.82%) VMware Server
7 2 (0.41%) Hyper-V
7 2 (0.41%) VMware ESXi
8 1 (0.21%) vSphere
8 1 (0.21%) VMware ESX
8 1 (0.21%) Firmware
Systems Management
1 24 (4.95%) SCCM
2 10 (2.06%) Backup Exec
3 8 (1.65%) Norton AntiVirus
4 2 (0.41%) Tivoli
4 2 (0.41%) Tivoli Storage Manager
4 2 (0.41%) WSUS
4 2 (0.41%) Cisco UCCX
5 1 (0.21%) DameWare
Vendors
1 240 (49.48%) Microsoft
2 60 (12.37%) Citrix
2 60 (12.37%) VMware
3 39 (8.04%) Cisco
4 34 (7.01%) HP
5 14 (2.89%) Apple
6 12 (2.47%) Red Hat
7 11 (2.27%) Remedy
7 11 (2.27%) Sun
8 10 (2.06%) Symantec
9 9 (1.86%) SAP
10 8 (1.65%) Avaya
10 8 (1.65%) Juniper
10 8 (1.65%) CheckPoint
10 8 (1.65%) McAfee
10 8 (1.65%) Websense
10 8 (1.65%) Blue Coat
10 8 (1.65%) F5
11 7 (1.44%) Lumension
11 7 (1.44%) Trend Micro
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