The statistics below represent IT jobs advertised across the South East region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 16 January 2017 with a comparison to same period over 2 years.

3 months to
16 Jan 2017
Same period 2016 Same period 2015
First Line Support
England / South East
Rank 250 250 243
Rank change year-on-year
0 -7
Permanent jobs requiring a 1st Line Support 141 218 231
As % of all permanent IT jobs located in the South East 0.95% 1.13% 1.13%
As % of the Job Titles category 0.98% 1.17% 1.16%
Number of salaries quoted 133 213 215
Median salary £21,750 £21,000 £20,000
Median salary % change year-on-year
+3.57% +5.00%
90% offered a salary of more than £17,000 £17,500 £17,000
10% offered a salary of more than £25,000 £25,000 £22,500
UK excluding London median salary £21,000 £21,000 £19,500
% change year-on-year
- +7.69%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
14397 18619 19896
As % of all permanent IT jobs located in the South East 96.85% 96.84% 97.17%
Number of salaries quoted 11932 15823 16132
Median salary £42,500 £45,000 £40,000
Median salary % change year-on-year
-5.55% +12.50%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £62,500
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

1st Line Support
Jobs Demand Trend in the South East

The demand trend of job ads across the South East region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the South East

1st Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the South East region.

1st Line Support Salary Trend in the South East

1st Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 1st Line Support across the South East region over the 3 months to 16 January 2017.

1st Line Support Salary Histogram in the South East

1st Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the South East region over the 3 months to 16 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +15 46 £20,750 -3.48% 5
Berkshire +67 33 £22,500 +2.27% 6
East Sussex +12 15 £21,000 -
Hampshire -24 14 £19,000 +5.55% 1
Buckinghamshire +26 11 £21,750 +1.16% 2
Kent -19 11 £21,750 -3.33% 1
West Sussex +5 6 £25,000 +28.20%
Oxfordshire +24 5 £23,000 -4.16% 1
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 16 January 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 1st Line Support in the job title.

1 199 (65.46%) Windows
2 140 (46.05%) Microsoft
3 124 (40.79%) Active Directory
4 94 (30.92%) MS Excel
5 79 (25.99%) MS Office
6 72 (23.68%) ITIL
7 55 (18.09%) SLA
7 55 (18.09%) Windows 7
8 51 (16.78%) Windows 8
9 47 (15.46%) MS Exchange
10 43 (14.14%) Windows Server
11 42 (13.82%) Cisco
12 40 (13.16%) VMware
13 38 (12.50%) Windows XP
14 35 (11.51%) Linux
15 34 (11.18%) Office 365
16 33 (10.86%) TCP/IP
17 30 (9.87%) Citrix
17 30 (9.87%) Windows 10
18 27 (8.88%) Firewall
19 26 (8.55%) Degree
20 25 (8.22%) Cisco Certification
20 25 (8.22%) CCNA
21 24 (7.89%) Service Management
22 19 (6.25%) Internet
22 19 (6.25%) VMware Infrastructure
23 18 (5.92%) SC Cleared
23 18 (5.92%) Security Cleared
24 17 (5.59%) Finance
24 17 (5.59%) LAN

1st Line Support Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (15.46%) MS Exchange
2 14 (4.61%) Exchange Server 2003
3 10 (3.29%) SharePoint
4 9 (2.96%) Exchange Server 2013
5 7 (2.30%) Exchange Server 2007
5 7 (2.30%) SharePoint 2010
6 4 (1.32%) Exchange Server 2010
7 2 (0.66%) Skype for Business
Applications
1 94 (30.92%) MS Excel
2 79 (25.99%) MS Office
3 6 (1.97%) MS PowerPoint
4 4 (1.32%) Adobe Creative Suite
5 2 (0.66%) Acrobat
Business Applications
1 3 (0.99%) SAP Oil and Gas
Cloud Services
1 34 (11.18%) Office 365
2 6 (1.97%) Dropbox
3 1 (0.33%) Amazon AWS
Communications & Networking
1 33 (10.86%) TCP/IP
2 27 (8.88%) Firewall
3 19 (6.25%) Internet
4 17 (5.59%) LAN
5 16 (5.26%) VPN
6 14 (4.61%) VoIP
7 13 (4.28%) DNS
8 12 (3.95%) DHCP
9 9 (2.96%) WAN
10 8 (2.63%) ADSL
11 6 (1.97%) Network Security
12 5 (1.64%) Cisco ASA
12 5 (1.64%) Wireless
13 4 (1.32%) NAS
13 4 (1.32%) SSL
14 3 (0.99%) SMTP
14 3 (0.99%) Wi-Fi
15 2 (0.66%) FTP
15 2 (0.66%) Intrusion Detection
15 2 (0.66%) IP Telephony
Database & Business Intelligence
1 13 (4.28%) MySQL
2 4 (1.32%) SQL Server
3 3 (0.99%) Crystal Reports
3 3 (0.99%) SQL Server 2008
3 3 (0.99%) SQL Server Reporting Services
Development Applications
1 1 (0.33%) JIRA
General
1 17 (5.59%) Finance
2 7 (2.30%) Spanish Language
3 6 (1.97%) Retail
3 6 (1.97%) Telecoms
4 5 (1.64%) Games
4 5 (1.64%) German Language
5 4 (1.32%) Electronics
5 4 (1.32%) Manufacturing
5 4 (1.32%) Marketing
6 1 (0.33%) French Language
6 1 (0.33%) Korean Language
6 1 (0.33%) Pharmaceutical
6 1 (0.33%) Publishing
Libraries, Frameworks & Software Standards
1 3 (0.99%) CSS
1 3 (0.99%) HTML
1 3 (0.99%) XML
1 3 (0.99%) XSLT
2 2 (0.66%) COM
Miscellaneous
1 14 (4.61%) Analytical Skills
2 12 (3.95%) Blackberry
3 11 (3.62%) Computer Science
4 7 (2.30%) Chip and PIN
5 5 (1.64%) Management Information System
6 4 (1.32%) Data Centre
7 3 (0.99%) EPoS
7 3 (0.99%) Fat Client
7 3 (0.99%) Thin Client
8 2 (0.66%) Driving Licence
8 2 (0.66%) User Experience
9 1 (0.33%) AS400
9 1 (0.33%) CMDB
9 1 (0.33%) HP Storage
9 1 (0.33%) Internet of Things
9 1 (0.33%) iPad
9 1 (0.33%) iPhone
9 1 (0.33%) Machine to Machine
9 1 (0.33%) Mobile App
9 1 (0.33%) Smartphone
Operating Systems
1 199 (65.46%) Windows
2 55 (18.09%) Windows 7
3 51 (16.78%) Windows 8
4 43 (14.14%) Windows Server
5 38 (12.50%) Windows XP
6 35 (11.51%) Linux
7 30 (9.87%) Windows 10
8 16 (5.26%) Windows Server 2003
9 14 (4.61%) Mac OS X
9 14 (4.61%) Windows Server 2008
10 10 (3.29%) Mac OS
11 9 (2.96%) Windows Server 2012
12 5 (1.64%) Apple iOS
13 4 (1.32%) Unix
14 3 (0.99%) Android
14 3 (0.99%) VMS
15 1 (0.33%) AIX
15 1 (0.33%) HPUX
Processes & Methodologies
1 72 (23.68%) ITIL
2 24 (7.89%) Service Management
3 14 (4.61%) ITSM
3 14 (4.61%) Service Delivery
3 14 (4.61%) Time Management
4 11 (3.62%) E-Commerce
4 11 (3.62%) ITIL V3
5 9 (2.96%) Root Cause Analysis
6 8 (2.63%) Incident Management
7 7 (2.30%) CAD
7 7 (2.30%) Workflow
7 7 (2.30%) Workflow Management
8 6 (1.97%) Line Management
8 6 (1.97%) Ticket Management
8 6 (1.97%) Validation
9 5 (1.64%) Change Control
9 5 (1.64%) CRM
10 4 (1.32%) Network Design
10 4 (1.32%) Web Design
11 3 (0.99%) Programme Management
Programming Languages
1 10 (3.29%) SQL
2 8 (2.63%) C
3 3 (0.99%) JavaScript
4 1 (0.33%) PowerShell
Qualifications
1 26 (8.55%) Degree
2 25 (8.22%) CCNA
2 25 (8.22%) Cisco Certification
3 18 (5.92%) SC Cleared
3 18 (5.92%) Security Cleared
4 14 (4.61%) Microsoft Certification
5 12 (3.95%) CCNP
6 10 (3.29%) A+ Certification
6 10 (3.29%) Network+ Certification
7 9 (2.96%) HND
8 6 (1.97%) CCENT
9 5 (1.64%) MCSE
10 4 (1.32%) ITIL Foundation Certificate
10 4 (1.32%) MCITP
11 3 (0.99%) CCIE
11 3 (0.99%) ITIL Certification
12 1 (0.33%) MCDST
12 1 (0.33%) MCP
12 1 (0.33%) SAP Certification
Quality Assurance & Compliance
1 55 (18.09%) SLA
2 2 (0.66%) ISO 9001
2 2 (0.66%) ISO/IEC 27001
3 1 (0.33%) ISO22301
System Software
1 124 (40.79%) Active Directory
2 19 (6.25%) VMware Infrastructure
3 4 (1.32%) Terminal Server
4 3 (0.99%) IMail Server
5 2 (0.66%) XenApp
6 1 (0.33%) BitLocker
6 1 (0.33%) Terminal Services
6 1 (0.33%) XenDesktop
Systems Management
1 8 (2.63%) SCCM
2 5 (1.64%) Backup Exec
2 5 (1.64%) Systems Management Server (SMS)
3 4 (1.32%) Cisco CUCM
4 3 (0.99%) Nagios
5 1 (0.33%) HP Data Protector
Vendors
1 140 (46.05%) Microsoft
2 42 (13.82%) Cisco
3 40 (13.16%) VMware
4 30 (9.87%) Citrix
5 11 (3.62%) SAP
6 9 (2.96%) Apple
6 9 (2.96%) Fujitsu
7 7 (2.30%) HP
7 7 (2.30%) Polycom
7 7 (2.30%) RedPrairie
8 6 (1.97%) Adobe
8 6 (1.97%) EMC
9 5 (1.64%) NetApp
10 4 (1.32%) Avaya
10 4 (1.32%) LANDesk
10 4 (1.32%) Palo Alto
10 4 (1.32%) Remedy
10 4 (1.32%) SonicWALL
10 4 (1.32%) Veeam
11 3 (0.99%) Splunk
High Wycombe
Network Compucare
Salary: £23,000 per year
Posted: 13 hours ago
Epsom, Surrey
Ashdown IT
Salary: £22000 - £25000 per annum
Posted: 1 hour ago
High Wycombe, Buckinghamshire
Understanding Recruitment
Salary: £20000.00 - £23000.00 per annum + On call allowance
Posted: 11 hours ago
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £25000.00 per annum + Benefits
Posted: 2 days ago
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £24000.00 per annum + Benefits
Posted: 3 days ago
Chatham, Kent
Devonshire Hayes Recruitment Specialists Ltd
Salary: From £23,000 to £26,000 per annum
Posted: 3 days ago
Reading, Berkshire
Stott & May
Salary: £25000 - £27000 per annum
Posted: 4 days ago
Horley, Surrey
Senitor Associates
Salary: £18000 - £20000 per annum + training
Posted: 6 days ago
Surrey
HAYS INFORMATION TECHNOLOGY
Salary: £22000.00 - £25000.00 per annum + benefits
Posted: 6 days ago
Guildford, Surrey
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £25000.00 per annum + benefits
Posted: 6 days ago
Reading, Berkshire
Landmark Information Group Ltd
Salary: Competitve Salary
Posted: 7 days ago
Romsey
Spectrum IT
Salary: £20000 - £25000 per annum
Posted: 25 days ago
Slough, Berkshire
Burns Sheehan
Salary: £18000 - £22000 per annum
Posted: 5 days ago
Banbury, Oxfordshire
Greywood Associates Limited
Salary: £18000 - £24000 per annum + bens & training
Posted: 6 days ago