The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 12 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 230 284 327
Rank change year-on-year
+54 +43
Permanent jobs requiring a 1st Line Support 232 143 116
As % of all permanent IT jobs located in the South East 1.05% 0.68% 0.51%
As % of the Job Titles category 1.11% 0.72% 0.54%
Number of salaries quoted 221 138 102
Average salary £21,000 £20,000 £19,500
Average salary % change year-on-year
+5.00% +2.56%
90% offered a salary of more than £17,500 £17,500 £17,850
10% offered a salary of more than £26,800 £23,000 £24,000
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20938 19996 21520
As % of all permanent IT jobs located in the South East 94.57% 95.06% 95.32%
Number of salaries quoted 16391 16521 18415
Average salary £41,500 £40,000 £40,000
Average salary % change year-on-year
+3.75% -
90% offered a salary of more than £25,000 £25,000 £25,500
10% offered a salary of more than £61,500 £58,500 £60,000
UK excluding London average salary £40,000 £39,500 £38,500
% change year-on-year
+1.26% +2.59%

1st Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the South East

1st Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the South East region.

1st Line Support Salary Trend in the South East

1st Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 1st Line Support across the South East region over the 3 months to 12 September 2014.

1st Line Support Salary Histogram in the South East

1st Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the South East region over the 3 months to 12 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +34 73 £21,000 +2.43% 8
Berkshire +18 52 £21,000 +10.52% 3
Hampshire -5 36 £20,000 -11.50% 3
Buckinghamshire +19 32 £21,500 +13.15% 4
East Sussex -13 12 £21,250 +8.97%
West Sussex -17 11 £17,500 -10.25%
Kent +6 9 £20,000 -13.04% 1
Oxfordshire +2 7 £22,000 +10.00% 1
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 12 September 2014, IT jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 314 (65.15%) Windows
2 222 (46.06%) Active Directory
3 213 (44.19%) Microsoft
4 183 (37.97%) MS Office
5 172 (35.68%) MS Excel
6 145 (30.08%) Windows 7
7 131 (27.18%) ITIL
8 114 (23.65%) SLA
9 86 (17.84%) MS Exchange
10 84 (17.43%) Windows XP
11 78 (16.18%) TCP/IP
12 71 (14.73%) VMware
13 54 (11.20%) Finance
14 53 (11.00%) Linux
15 48 (9.96%) Analytical Skills
16 47 (9.75%) Citrix
17 46 (9.54%) VMware Infrastructure
18 37 (7.68%) SQL Server
18 37 (7.68%) Windows Server 2008
19 36 (7.47%) Windows Server 2003
20 35 (7.26%) SQL
20 35 (7.26%) Exchange Server 2007
21 34 (7.05%) SCCM
21 34 (7.05%) Cisco
22 33 (6.85%) Microsoft Certification
22 33 (6.85%) Windows 8
23 31 (6.43%) VPN
24 30 (6.22%) Firewall
25 29 (6.02%) Windows Server 2012
26 28 (5.81%) MCP

1st Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 12 September 2014, IT jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 86 (17.84%) MS Exchange
2 35 (7.26%) Exchange Server 2007
3 25 (5.19%) Exchange Server 2003
4 22 (4.56%) SharePoint
5 19 (3.94%) SharePoint 2010
5 19 (3.94%) Exchange Server 2010
6 13 (2.70%) IBM Notes
7 10 (2.07%) Exchange Server 2013
8 7 (1.45%) Exchange Server 2000
9 6 (1.24%) Blackberry Enterprise Server
10 5 (1.04%) IIS
11 2 (0.41%) SAS
11 2 (0.41%) Lync
12 1 (0.21%) GroupWise
Applications
1 183 (37.97%) MS Office
2 172 (35.68%) MS Excel
3 13 (2.70%) MS PowerPoint
4 1 (0.21%) MS Visio
Business Applications
1 2 (0.41%) Agresso
1 2 (0.41%) SalesLogix
1 2 (0.41%) Dynamics CRM
Cloud Services
1 3 (0.62%) Google Apps
1 3 (0.62%) Office 365
2 1 (0.21%) IaaS
2 1 (0.21%) Cloud Computing
2 1 (0.21%) SaaS
2 1 (0.21%) PaaS
Communications & Networking
1 78 (16.18%) TCP/IP
2 31 (6.43%) VPN
3 30 (6.22%) Firewall
4 25 (5.19%) Internet
5 23 (4.77%) LAN
6 22 (4.56%) WAN
7 21 (4.36%) DNS
8 19 (3.94%) VoIP
9 13 (2.70%) Wireless
10 12 (2.49%) DHCP
11 8 (1.66%) Cisco PIX
11 8 (1.66%) Cisco ASA
12 5 (1.04%) SAN
12 5 (1.04%) Broadband
13 3 (0.62%) ISDN
13 3 (0.62%) ADSL
13 3 (0.62%) Cisco IOS
13 3 (0.62%) Wi-Fi
14 2 (0.41%) Unified Communications
14 2 (0.41%) HTTP
Database & Business Intelligence
1 37 (7.68%) SQL Server
2 7 (1.45%) SQL Server 2008
3 6 (1.24%) Data Warehouse
3 6 (1.24%) SQL Server 2000
3 6 (1.24%) SQL Server 2005
4 5 (1.04%) SQL Server 2012
5 2 (0.41%) Oracle Reports
5 2 (0.41%) MS Access
6 1 (0.21%) Oracle Database
Development Applications
1 6 (1.24%) Team Foundation Server
General
1 54 (11.20%) Finance
2 22 (4.56%) Legal
3 18 (3.73%) Retail
4 16 (3.32%) Telecoms
5 11 (2.28%) Law
6 8 (1.66%) Marketing
7 7 (1.45%) German Language
7 7 (1.45%) Automotive
8 6 (1.24%) Banking
9 4 (0.83%) French Language
10 3 (0.62%) Military
10 3 (0.62%) Aerospace
10 3 (0.62%) Multimedia
10 3 (0.62%) Billing
11 2 (0.41%) Electronics
11 2 (0.41%) Dutch Language
12 1 (0.21%) Danish Language
12 1 (0.21%) Italian Language
12 1 (0.21%) Spanish Language
12 1 (0.21%) Swedish Language
Libraries, Frameworks & Software Standards
1 3 (0.62%) .NET
2 2 (0.41%) WSE
3 1 (0.21%) HTML
3 1 (0.21%) ASP.NET
Miscellaneous
1 48 (9.96%) Analytical Skills
2 16 (3.32%) EPoS
3 14 (2.90%) Blackberry
4 11 (2.28%) Computer Science
5 6 (1.24%) Statistics
5 6 (1.24%) iPhone
6 5 (1.04%) Fat Client
6 5 (1.04%) Mathematics
6 5 (1.04%) Management Information System
6 5 (1.04%) Thin Client
7 3 (0.62%) Smartphone
7 3 (0.62%) Video Conferencing
7 3 (0.62%) iPad
8 2 (0.41%) iSeries
8 2 (0.41%) IVR
9 1 (0.21%) Handset
9 1 (0.21%) PMI
9 1 (0.21%) Firmware
9 1 (0.21%) Social Media
9 1 (0.21%) Wiki
Operating Systems
1 314 (65.15%) Windows
2 145 (30.08%) Windows 7
3 84 (17.43%) Windows XP
4 53 (11.00%) Linux
5 37 (7.68%) Windows Server 2008
6 36 (7.47%) Windows Server 2003
7 33 (6.85%) Windows 8
8 29 (6.02%) Windows Server 2012
9 15 (3.11%) Red Hat Enterprise Linux
10 14 (2.90%) CentOS
10 14 (2.90%) SUSE
10 14 (2.90%) Debian
10 14 (2.90%) Ubuntu
11 8 (1.66%) Windows 2000 Server
11 8 (1.66%) Windows Vista
12 5 (1.04%) Windows 2000
13 4 (0.83%) Android
14 3 (0.62%) Windows Phone
14 3 (0.62%) Mac OS X
14 3 (0.62%) Windows Mobile
Processes & Methodologies
1 131 (27.18%) ITIL
2 24 (4.98%) Incident Management
3 20 (4.15%) Service Management
3 20 (4.15%) Workflow
4 19 (3.94%) CAD
5 18 (3.73%) Service Delivery
6 17 (3.53%) CRM
6 17 (3.53%) Workflow Management
7 15 (3.11%) Kalman Filter
8 14 (2.90%) Software Distribution
9 12 (2.49%) Line Management
10 11 (2.28%) Problem Management
11 9 (1.87%) Project Management
12 7 (1.45%) Change Management
12 7 (1.45%) ITSM
13 6 (1.24%) Continuous Improvement
14 5 (1.04%) Document Management
15 4 (0.83%) ERP
15 4 (0.83%) Time Management
15 4 (0.83%) Data Entry
Programming Languages
1 35 (7.26%) SQL
2 18 (3.73%) C
3 9 (1.87%) C#
4 3 (0.62%) T-SQL
5 1 (0.21%) VB
5 1 (0.21%) PowerShell
5 1 (0.21%) C++
5 1 (0.21%) Java
Qualifications
1 33 (6.85%) Microsoft Certification
2 28 (5.81%) MCP
3 27 (5.60%) MCSE
4 26 (5.39%) CCNA
4 26 (5.39%) Cisco Certification
5 25 (5.19%) Security Cleared
6 23 (4.77%) A+ Certification
7 17 (3.53%) Degree
8 11 (2.28%) SC Cleared
9 10 (2.07%) MCITP
9 10 (2.07%) CCSA
9 10 (2.07%) JNCIA
9 10 (2.07%) MCSA
10 5 (1.04%) Network+ Certification
11 3 (0.62%) Security+ Certification
11 3 (0.62%) ITIL Certification
11 3 (0.62%) MCTS
11 3 (0.62%) HND
12 1 (0.21%) SAP Certification
12 1 (0.21%) CCSE
Quality Assurance & Compliance
1 114 (23.65%) SLA
2 7 (1.45%) ISO/IEC 27001
3 5 (1.04%) QA
4 2 (0.41%) Sarbanes-Oxley
4 2 (0.41%) ISO 9001
System Software
1 222 (46.06%) Active Directory
2 46 (9.54%) VMware Infrastructure
3 9 (1.87%) XenApp
4 6 (1.24%) Terminal Services
5 5 (1.04%) VMware Server
6 3 (0.62%) Terminal Server
7 2 (0.41%) Citrix Presentation Server
7 2 (0.41%) XenDesktop
7 2 (0.41%) Hyper-V
8 1 (0.21%) vSphere
8 1 (0.21%) VMware ESXi
Systems Management
1 34 (7.05%) SCCM
2 7 (1.45%) Backup Exec
3 6 (1.24%) Norton AntiVirus
4 5 (1.04%) ServiceCenter
5 3 (0.62%) DameWare
6 2 (0.41%) Tivoli
6 2 (0.41%) Tivoli Storage Manager
6 2 (0.41%) Cisco UCCX
Vendors
1 213 (44.19%) Microsoft
2 71 (14.73%) VMware
3 47 (9.75%) Citrix
4 34 (7.05%) Cisco
5 18 (3.73%) HP
6 15 (3.11%) Red Hat
6 15 (3.11%) Remedy
7 11 (2.28%) SAP
8 10 (2.07%) Symantec
9 9 (1.87%) IBM
10 8 (1.66%) Oracle
10 8 (1.66%) Juniper
10 8 (1.66%) CheckPoint
10 8 (1.66%) Websense
10 8 (1.66%) Blue Coat
10 8 (1.66%) F5
11 6 (1.24%) Lumension
11 6 (1.24%) Aruba
11 6 (1.24%) Trend Micro
11 6 (1.24%) SonicWALL
Camberley, Surrey
Peopleworks
Salary: From £20,000 to £25,000 per annum £20,000 to £25,000 Negotiable + Bonu
Posted: Yesterday
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Salary: £18500 - £21000 per annum
Posted: 2 days ago
Surrey
Millshill Recruitment Ltd
Salary: From £20,000 to £20,000 per annum + Bens
Posted: 2 days ago
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £19000 - £23000 per annum + Benefits
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Advantage XPO
Salary: £16000 - £18000 per annum
Posted: 2 days ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 3 days ago
Redhill, Surrey
TLP Consultancy Ltd.
Salary: £20000 - £23000 per annum + Package
Posted: 3 days ago
Surrey
Harrington Starr
Salary: £20000 - £35000 per annum
Posted: 3 days ago
Kent
Comtecs
Salary: £13500 - £14000 Per Annum + Benefits
Posted: 5 days ago
Dorking, Surrey
Greywood Associates Limited
Salary: £18000 - £24000 per annum + excellent benefits
Posted: 5 days ago
Berkshire
Interquest - IQ ESM
Salary: £34000 per annum
Posted: 6 days ago
Princes Risborough, Buckinghamshire
Ashdown IT
Salary: £20000 - £25000 per annum
Posted: 6 days ago
Kidlington, near Oxford
Reed Technology - UK Posting Account
Salary: £18000 - £23500 per annum
Posted: 9 days ago
South East England
DP Connect
Salary: £20000 - £25000 per annum
Posted: 9 days ago
Dorking
Reed Technology - UK Posting Account
Salary: £18000 - £24000 per annum
Posted: 16 days ago
Basingstoke
Spectrum IT
Salary: £18000 - £23000 per annum + Bonus, Benefits
Posted: 19 days ago
Surrey
Capita - ITIN
Salary: £19000 - £22000 per annum + Benefits
Posted: 22 days ago