The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 22 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South East region.

Location
3 months to
22 Jul 2014
Same period 2013 Same period 2012
First Line Support
Rank 240 306 322
Rank change year-on-year
+66 +16
Permanent jobs requiring a 1st Line Support 226 141 130
As % of all permanent IT jobs located in the South East 1.01% 0.64% 0.56%
As % of the Job Titles category 1.07% 0.67% 0.58%
Number of salaries quoted 220 135 105
Average salary £21,000 £20,000 £20,375
Average salary % change year-on-year
+5.00% -1.84%
90% offered a salary of more than £17,500 £17,000 £18,000
10% offered a salary of more than £26,000 £23,500 £24,100
UK excluding London average salary £20,000 £19,500 £19,000
% change year-on-year
+2.56% +2.63%
Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
21190 21060 22294
As % of all permanent IT jobs located in the South East 94.81% 94.98% 95.52%
Number of salaries quoted 17003 17413 19031
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £26,000
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
1st Line Support
England

1st Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the South East

1st Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the South East region.

1st Line Support Salary Trend in the South East

1st Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 1st Line Support across the South East region over the 3 months to 22 July 2014.

1st Line Support Salary Histogram in the South East

1st Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the South East region over the 3 months to 22 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +23 62 £22,000 +6.02% 5
Hampshire +17 47 £20,000 +2.56% 2
Berkshire +5 37 £21,500 +13.15% 3
Oxfordshire +33 31 £19,000 -5.00% 5
Buckinghamshire +9 16 £19,250 +6.94% 1
East Sussex -5 16 £18,000 -
Kent +8 13 £21,000 - 3
West Sussex -8 5 £17,500 -10.25% 2
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 22 July 2014, IT jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 281 (62.72%) Windows
2 227 (50.67%) Active Directory
3 172 (38.39%) Microsoft
4 162 (36.16%) MS Office
5 151 (33.71%) MS Excel
6 138 (30.80%) Windows 7
7 120 (26.79%) ITIL
8 119 (26.56%) SLA
9 86 (19.20%) Windows XP
10 70 (15.63%) MS Exchange
11 68 (15.18%) TCP/IP
12 58 (12.95%) VMware
13 50 (11.16%) Citrix
14 47 (10.49%) Finance
15 43 (9.60%) Linux
16 41 (9.15%) SQL
17 39 (8.71%) Incident Management
18 38 (8.48%) Windows Server 2008
19 35 (7.81%) VMware Infrastructure
20 33 (7.37%) Exchange Server 2007
20 33 (7.37%) Windows Server 2003
21 30 (6.70%) A+ Certification
21 30 (6.70%) Windows 8
22 28 (6.25%) Microsoft Certification
23 26 (5.80%) Cisco
23 26 (5.80%) VoIP
23 26 (5.80%) SQL Server
24 25 (5.58%) Retail
25 24 (5.36%) SCCM
25 24 (5.36%) Windows Server 2012

1st Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 22 July 2014, IT jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 70 (15.63%) MS Exchange
2 33 (7.37%) Exchange Server 2007
3 18 (4.02%) SharePoint
4 17 (3.79%) SharePoint 2010
5 14 (3.13%) IBM Notes
6 12 (2.68%) Exchange Server 2010
7 8 (1.79%) IIS
7 8 (1.79%) Exchange Server 2003
8 7 (1.56%) Exchange Server 2000
9 6 (1.34%) Blackberry Enterprise Server
10 2 (0.45%) Lync
10 2 (0.45%) Exchange Server 2013
11 1 (0.22%) SAS
11 1 (0.22%) GroupWise
Applications
1 162 (36.16%) MS Office
2 151 (33.71%) MS Excel
3 12 (2.68%) MS PowerPoint
Business Applications
1 4 (0.89%) Dynamics CRM
1 4 (0.89%) SalesLogix
2 2 (0.45%) Agresso
Cloud Services
1 3 (0.67%) Office 365
2 2 (0.45%) SaaS
3 1 (0.22%) IaaS
3 1 (0.22%) PaaS
Communications & Networking
1 68 (15.18%) TCP/IP
2 26 (5.80%) VoIP
3 22 (4.91%) Internet
4 21 (4.69%) VPN
5 19 (4.24%) Firewall
5 19 (4.24%) Wireless
6 16 (3.57%) DNS
7 12 (2.68%) DHCP
8 11 (2.46%) LAN
9 10 (2.23%) WAN
10 8 (1.79%) Cisco ASA
11 7 (1.56%) Cisco PIX
12 4 (0.89%) SAN
12 4 (0.89%) Broadband
12 4 (0.89%) IP Telephony
12 4 (0.89%) Cisco IPT
13 3 (0.67%) Cisco IOS
13 3 (0.67%) Network Security
13 3 (0.67%) Wi-Fi
14 2 (0.45%) HTTP
Database & Business Intelligence
1 26 (5.80%) SQL Server
2 10 (2.23%) SQL Server 2008
3 8 (1.79%) SQL Server 2012
4 6 (1.34%) Data Warehouse
5 5 (1.12%) SQL Server 2005
5 5 (1.12%) SQL Server 2000
6 2 (0.45%) Oracle Reports
6 2 (0.45%) MS Access
6 2 (0.45%) Relational Database
Development Applications
1 6 (1.34%) Team Foundation Server
2 4 (0.89%) Visual Studio
General
1 47 (10.49%) Finance
2 25 (5.58%) Retail
3 19 (4.24%) Legal
4 16 (3.57%) Telecoms
5 11 (2.46%) Law
6 8 (1.79%) Marketing
7 7 (1.56%) German Language
7 7 (1.56%) Automotive
8 6 (1.34%) Banking
9 4 (0.89%) Billing
9 4 (0.89%) French Language
10 2 (0.45%) Aerospace
10 2 (0.45%) Electronics
10 2 (0.45%) Military
10 2 (0.45%) Publishing
10 2 (0.45%) Dutch Language
11 1 (0.22%) Italian Language
11 1 (0.22%) Spanish Language
11 1 (0.22%) Swedish Language
11 1 (0.22%) Danish Language
Libraries, Frameworks & Software Standards
1 7 (1.56%) .NET
1 7 (1.56%) HTML
2 6 (1.34%) XML
3 4 (0.89%) Ajax
3 4 (0.89%) jQuery
4 2 (0.45%) XSLT
5 1 (0.22%) ASP.NET
Miscellaneous
1 18 (4.02%) EPoS
1 18 (4.02%) Blackberry
2 10 (2.23%) Computer Science
3 6 (1.34%) Statistics
4 5 (1.12%) iPhone
4 5 (1.12%) Mathematics
5 4 (0.89%) Management Information System
6 3 (0.67%) iPad
6 3 (0.67%) Firmware
7 2 (0.45%) Smartphone
7 2 (0.45%) IVR
8 1 (0.22%) Mobile App
8 1 (0.22%) Social Media
8 1 (0.22%) Wiki
8 1 (0.22%) PMI
Operating Systems
1 281 (62.72%) Windows
2 138 (30.80%) Windows 7
3 86 (19.20%) Windows XP
4 43 (9.60%) Linux
5 38 (8.48%) Windows Server 2008
6 33 (7.37%) Windows Server 2003
7 30 (6.70%) Windows 8
8 24 (5.36%) Windows Server 2012
9 8 (1.79%) Windows 2000 Server
9 8 (1.79%) Red Hat Enterprise Linux
10 7 (1.56%) Windows Vista
10 7 (1.56%) CentOS
10 7 (1.56%) SUSE
10 7 (1.56%) Debian
10 7 (1.56%) Ubuntu
11 5 (1.12%) Windows 2000
12 4 (0.89%) Android
13 3 (0.67%) Windows Phone
13 3 (0.67%) Windows Mobile
14 2 (0.45%) Mac OS X
Processes & Methodologies
1 120 (26.79%) ITIL
2 39 (8.71%) Incident Management
3 21 (4.69%) Software Distribution
4 19 (4.24%) Workflow
5 17 (3.79%) CAD
6 15 (3.35%) Service Management
6 15 (3.35%) Workflow Management
7 14 (3.13%) Problem Management
8 10 (2.23%) CRM
9 9 (2.01%) Project Management
10 6 (1.34%) Document Management
10 6 (1.34%) Continuous Improvement
11 5 (1.12%) Change Management
12 4 (0.89%) MVC
13 3 (0.67%) Data Entry
13 3 (0.67%) ITSM
14 2 (0.45%) Service Delivery
14 2 (0.45%) ERP
14 2 (0.45%) Content Management
14 2 (0.45%) Information Management
Programming Languages
1 41 (9.15%) SQL
2 15 (3.35%) C
3 14 (3.13%) C#
4 4 (0.89%) JavaScript
4 4 (0.89%) VB.NET
4 4 (0.89%) PowerShell
5 3 (0.67%) T-SQL
5 3 (0.67%) Java
6 1 (0.22%) C++
6 1 (0.22%) VB
Qualifications
1 30 (6.70%) A+ Certification
2 28 (6.25%) Microsoft Certification
3 23 (5.13%) Security Cleared
3 23 (5.13%) MCP
3 23 (5.13%) MCSE
4 22 (4.91%) CCNA
4 22 (4.91%) Cisco Certification
5 11 (2.46%) Degree
6 9 (2.01%) MCITP
7 8 (1.79%) MCSA
7 8 (1.79%) Network+ Certification
7 8 (1.79%) SC Cleared
8 7 (1.56%) CCSA
8 7 (1.56%) JNCIA
9 2 (0.45%) HND
9 2 (0.45%) ITIL Certification
9 2 (0.45%) MOS
9 2 (0.45%) Security+ Certification
10 1 (0.22%) DV Cleared
10 1 (0.22%) MCTS
Quality Assurance & Compliance
1 119 (26.56%) SLA
2 5 (1.12%) ISO 9001
3 4 (0.89%) QA
4 3 (0.67%) ISO/IEC 27001
System Software
1 227 (50.67%) Active Directory
2 35 (7.81%) VMware Infrastructure
3 6 (1.34%) XenApp
4 5 (1.12%) XenDesktop
4 5 (1.12%) Hyper-V
5 4 (0.89%) VMware Server
6 3 (0.67%) Terminal Server
7 2 (0.45%) Citrix Presentation Server
8 1 (0.22%) vSphere
8 1 (0.22%) VMware ESXi
Systems Management
1 24 (5.36%) SCCM
2 7 (1.56%) DameWare
3 5 (1.12%) ServiceCenter
4 2 (0.45%) Cisco UCCX
5 1 (0.22%) Backup Exec
5 1 (0.22%) Tivoli
5 1 (0.22%) Tivoli Storage Manager
5 1 (0.22%) Norton AntiVirus
Vendors
1 172 (38.39%) Microsoft
2 58 (12.95%) VMware
3 50 (11.16%) Citrix
4 26 (5.80%) Cisco
5 17 (3.79%) SAP
6 15 (3.35%) Remedy
7 9 (2.01%) HP
8 8 (1.79%) Red Hat
8 8 (1.79%) IBM
8 8 (1.79%) F5
9 7 (1.56%) Blue Coat
9 7 (1.56%) Oracle
9 7 (1.56%) Juniper
9 7 (1.56%) Websense
9 7 (1.56%) CheckPoint
10 6 (1.34%) Lotus
11 5 (1.12%) Peregrine
11 5 (1.12%) JD Edwards
11 5 (1.12%) Sophos
12 4 (0.89%) McAfee
Wantage, Oxfordshire
Net Recruit.co.uk Ltd
Salary: £17,000 - £25,000 DOE
Posted: 5 hours ago
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £17,000 to £18,000 per annum + 10% Bonus + excellent benefits
Posted: Yesterday
Bagshot, Surrey
Cyber Team
Salary: From £18,000 to £21,000 per annum
Posted: Yesterday
Camberley, Surrey
Peopleworks
Salary: From £20,000 to £25,000 per annum £20,000 to £25,000 Negotiable + Bonu
Posted: Yesterday
Surrey
Capita - ITIN
Salary: £22000 per annum + Benefits
Posted: 2 days ago
Cobham, Surrey
Ashdown IT
Salary: £20000 - £24000 per annum
Posted: 4 days ago
Maidstone, Kent
Global Technology Solutions Ltd
Salary: £18000 - £25000 per annum + benefits
Posted: 4 days ago
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £17000 - £19500 per annum + pension, BUPA, bonus
Posted: 4 days ago
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £27,000 per annum + benefits
Posted: 5 days ago
Richmond, Surrey
Richmond Adult & Community College
Salary: From £17,398 to £20,776 per annum
Posted: 6 days ago
Banbury
Jumar Solutions
Salary: £20000 - £24000 per annum
Posted: 11 days ago
Berkshire
Venn Group - UK
Posted: 14 days ago
Southampton, Hampshire
Bond Dickinson
Salary: Competitive
Posted: 19 days ago