The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South East region.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
First Line Support
Rank 241 298 320
Rank change year-on-year
+57 +22
Permanent jobs requiring a 1st Line Support 226 145 124
As % of all permanent IT jobs located in the South East 1.00% 0.66% 0.54%
As % of the Job Titles category 1.06% 0.70% 0.56%
Number of salaries quoted 218 140 103
Average salary £21,000 £19,750 £20,000
Average salary % change year-on-year
+6.32% -1.25%
90% offered a salary of more than £17,500 £17,000 £17,500
10% offered a salary of more than £26,000 £23,500 £24,000
UK excluding London average salary £20,000 £19,500 £19,000
% change year-on-year
+2.56% +2.63%
Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
21332 20818 22073
As % of all permanent IT jobs located in the South East 94.81% 94.99% 95.60%
Number of salaries quoted 17016 17146 18867
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £25,500
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
1st Line Support
England

1st Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the South East

1st Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the South East region.

1st Line Support Salary Trend in the South East

1st Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 1st Line Support across the South East region over the 3 months to 1 August 2014.

1st Line Support Salary Histogram in the South East

1st Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the South East region over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +11 60 £21,500 +4.87% 4
Hampshire +13 44 £20,000 - 2
Berkshire -8 35 £21,500 +13.15% 2
Oxfordshire +33 27 £20,250 +1.25% 3
Buckinghamshire 0 18 £18,000 - 1
Kent +6 17 £21,000 -8.69% 2
East Sussex -15 17 £18,000 - 1
West Sussex -17 7 £17,500 -10.25% 3
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 1 August 2014, IT jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 287 (64.21%) Windows
2 226 (50.56%) Active Directory
3 176 (39.37%) Microsoft
4 167 (37.36%) MS Office
5 152 (34.00%) MS Excel
6 137 (30.65%) Windows 7
7 123 (27.52%) ITIL
8 118 (26.40%) SLA
9 87 (19.46%) Windows XP
10 74 (16.55%) MS Exchange
11 66 (14.77%) TCP/IP
12 60 (13.42%) VMware
13 52 (11.63%) Citrix
14 49 (10.96%) Finance
15 46 (10.29%) Linux
16 40 (8.95%) SQL
17 37 (8.28%) VMware Infrastructure
18 36 (8.05%) Exchange Server 2007
18 36 (8.05%) Incident Management
19 35 (7.83%) Windows Server 2008
20 33 (7.38%) Windows 8
21 31 (6.94%) Microsoft Certification
22 30 (6.71%) Windows Server 2003
22 30 (6.71%) A+ Certification
22 30 (6.71%) Cisco
23 26 (5.82%) SQL Server
23 26 (5.82%) MCP
23 26 (5.82%) MCSE
24 25 (5.59%) Cisco Certification
24 25 (5.59%) VoIP

1st Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 1 August 2014, IT jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 74 (16.55%) MS Exchange
2 36 (8.05%) Exchange Server 2007
3 20 (4.47%) SharePoint
4 18 (4.03%) SharePoint 2010
5 15 (3.36%) IBM Notes
6 12 (2.68%) Exchange Server 2010
7 11 (2.46%) Exchange Server 2003
8 8 (1.79%) IIS
9 7 (1.57%) Exchange Server 2000
10 6 (1.34%) Blackberry Enterprise Server
11 2 (0.45%) Lync
11 2 (0.45%) Exchange Server 2013
11 2 (0.45%) SAS
12 1 (0.22%) GroupWise
Applications
1 167 (37.36%) MS Office
2 152 (34.00%) MS Excel
3 12 (2.68%) MS PowerPoint
Business Applications
1 4 (0.89%) SalesLogix
1 4 (0.89%) Dynamics CRM
2 2 (0.45%) Agresso
Cloud Services
1 3 (0.67%) Office 365
2 1 (0.22%) IaaS
2 1 (0.22%) SaaS
2 1 (0.22%) PaaS
Communications & Networking
1 66 (14.77%) TCP/IP
2 25 (5.59%) VoIP
3 24 (5.37%) Internet
4 22 (4.92%) Firewall
4 22 (4.92%) VPN
5 18 (4.03%) Wireless
6 16 (3.58%) DNS
7 12 (2.68%) LAN
7 12 (2.68%) DHCP
8 10 (2.24%) WAN
9 9 (2.01%) Cisco ASA
10 8 (1.79%) Cisco PIX
11 5 (1.12%) SAN
12 4 (0.89%) Cisco IPT
12 4 (0.89%) IP Telephony
12 4 (0.89%) Broadband
13 3 (0.67%) Wi-Fi
13 3 (0.67%) Cisco IOS
14 2 (0.45%) Unified Communications
15 1 (0.22%) ADSL
Database & Business Intelligence
1 26 (5.82%) SQL Server
2 9 (2.01%) SQL Server 2008
3 7 (1.57%) SQL Server 2012
4 6 (1.34%) Data Warehouse
5 4 (0.89%) SQL Server 2005
5 4 (0.89%) SQL Server 2000
6 2 (0.45%) Relational Database
6 2 (0.45%) Oracle Reports
6 2 (0.45%) MS Access
Development Applications
1 6 (1.34%) Team Foundation Server
2 4 (0.89%) Visual Studio
General
1 49 (10.96%) Finance
2 23 (5.15%) Retail
3 21 (4.70%) Legal
4 17 (3.80%) Telecoms
5 11 (2.46%) Law
6 8 (1.79%) Marketing
7 7 (1.57%) Automotive
7 7 (1.57%) German Language
8 6 (1.34%) Banking
9 4 (0.89%) French Language
9 4 (0.89%) Billing
10 2 (0.45%) Dutch Language
10 2 (0.45%) Aerospace
10 2 (0.45%) Publishing
10 2 (0.45%) Military
10 2 (0.45%) Electronics
11 1 (0.22%) Danish Language
11 1 (0.22%) Italian Language
11 1 (0.22%) Spanish Language
11 1 (0.22%) Swedish Language
Libraries, Frameworks & Software Standards
1 7 (1.57%) .NET
1 7 (1.57%) HTML
2 6 (1.34%) XML
3 4 (0.89%) Ajax
3 4 (0.89%) jQuery
4 2 (0.45%) XSLT
5 1 (0.22%) ASP.NET
Miscellaneous
1 18 (4.03%) Blackberry
2 16 (3.58%) EPoS
3 11 (2.46%) Computer Science
4 6 (1.34%) Statistics
5 5 (1.12%) iPhone
5 5 (1.12%) Mathematics
6 4 (0.89%) Management Information System
7 3 (0.67%) iPad
8 2 (0.45%) Smartphone
8 2 (0.45%) IVR
8 2 (0.45%) Firmware
9 1 (0.22%) PMI
9 1 (0.22%) Thin Client
9 1 (0.22%) Fat Client
9 1 (0.22%) Wiki
9 1 (0.22%) Social Media
Operating Systems
1 287 (64.21%) Windows
2 137 (30.65%) Windows 7
3 87 (19.46%) Windows XP
4 46 (10.29%) Linux
5 35 (7.83%) Windows Server 2008
6 33 (7.38%) Windows 8
7 30 (6.71%) Windows Server 2003
8 24 (5.37%) Windows Server 2012
9 8 (1.79%) Windows 2000 Server
9 8 (1.79%) Red Hat Enterprise Linux
10 7 (1.57%) Ubuntu
10 7 (1.57%) SUSE
10 7 (1.57%) Debian
10 7 (1.57%) CentOS
10 7 (1.57%) Windows Vista
11 5 (1.12%) Windows 2000
12 4 (0.89%) Android
13 3 (0.67%) Windows Mobile
13 3 (0.67%) Windows Phone
14 2 (0.45%) Mac OS X
Processes & Methodologies
1 123 (27.52%) ITIL
2 36 (8.05%) Incident Management
3 20 (4.47%) Workflow
3 20 (4.47%) Software Distribution
4 18 (4.03%) CAD
5 16 (3.58%) Service Management
5 16 (3.58%) Workflow Management
6 14 (3.13%) Problem Management
7 12 (2.68%) CRM
8 9 (2.01%) Project Management
9 7 (1.57%) Change Management
10 6 (1.34%) Continuous Improvement
10 6 (1.34%) Document Management
11 4 (0.89%) Data Entry
11 4 (0.89%) MVC
12 3 (0.67%) ITSM
13 2 (0.45%) Network Monitoring
13 2 (0.45%) Project Planning
13 2 (0.45%) Time Management
13 2 (0.45%) Communications Security
Programming Languages
1 40 (8.95%) SQL
2 16 (3.58%) C
3 14 (3.13%) C#
4 4 (0.89%) PowerShell
4 4 (0.89%) JavaScript
4 4 (0.89%) VB.NET
5 3 (0.67%) T-SQL
5 3 (0.67%) Java
6 1 (0.22%) C++
6 1 (0.22%) VB
Qualifications
1 31 (6.94%) Microsoft Certification
2 30 (6.71%) A+ Certification
3 26 (5.82%) MCP
3 26 (5.82%) MCSE
4 25 (5.59%) Cisco Certification
4 25 (5.59%) CCNA
5 20 (4.47%) Security Cleared
6 13 (2.91%) Degree
7 10 (2.24%) MCSA
8 9 (2.01%) MCITP
9 8 (1.79%) Network+ Certification
9 8 (1.79%) CCSA
9 8 (1.79%) JNCIA
10 7 (1.57%) SC Cleared
11 3 (0.67%) HND
12 2 (0.45%) Security+ Certification
12 2 (0.45%) MOS
12 2 (0.45%) MCTS
12 2 (0.45%) ITIL Certification
13 1 (0.22%) PMI Certification
Quality Assurance & Compliance
1 118 (26.40%) SLA
2 5 (1.12%) ISO 9001
3 4 (0.89%) QA
4 3 (0.67%) ISO/IEC 27001
System Software
1 226 (50.56%) Active Directory
2 37 (8.28%) VMware Infrastructure
3 7 (1.57%) XenApp
4 5 (1.12%) Hyper-V
4 5 (1.12%) XenDesktop
5 3 (0.67%) Terminal Server
5 3 (0.67%) VMware Server
6 2 (0.45%) Citrix Presentation Server
7 1 (0.22%) Terminal Services
7 1 (0.22%) VMware ESXi
7 1 (0.22%) vSphere
Systems Management
1 25 (5.59%) SCCM
2 7 (1.57%) DameWare
3 5 (1.12%) ServiceCenter
4 3 (0.67%) Norton AntiVirus
4 3 (0.67%) Backup Exec
5 2 (0.45%) Cisco UCCX
5 2 (0.45%) Tivoli
5 2 (0.45%) Tivoli Storage Manager
Vendors
1 176 (39.37%) Microsoft
2 60 (13.42%) VMware
3 52 (11.63%) Citrix
4 30 (6.71%) Cisco
5 16 (3.58%) SAP
6 14 (3.13%) Remedy
7 11 (2.46%) HP
8 9 (2.01%) IBM
8 9 (2.01%) F5
9 8 (1.79%) Blue Coat
9 8 (1.79%) Websense
9 8 (1.79%) CheckPoint
9 8 (1.79%) Red Hat
9 8 (1.79%) Juniper
10 7 (1.57%) Oracle
11 6 (1.34%) Lumension
11 6 (1.34%) Aruba
11 6 (1.34%) Trend Micro
11 6 (1.34%) SonicWALL
11 6 (1.34%) Lotus
Burgess Hill, West Sussex
Owen Daniels Consultancy
Salary: From £15,000 to £21,000 per day
Posted: 22 hours ago
Surrey
FIRST POINT IT RESOURCING
Salary: £18000 - £22000 per annum
Posted: Yesterday
West Sussex
ARC IT Recruitment Ltd
Posted: 2 days ago
Crawley, West Sussex
Searchability.co.uk
Salary: £26000 - £30000 per annum + Benefits
Posted: 2 days ago
Dorking, Surrey
Greywood Associates Limited
Salary: £18000 - £24000 per annum + excellent benefits
Posted: 3 days ago
Winchester, Hampshire
Premier Group Recruitment
Salary: £18000 per annum + Benefits
Posted: 3 days ago
Bagshot, Surrey
Cyber Team
Salary: From £18,000 to £21,000 per annum
Posted: 3 days ago
Maidstone, Kent
1st Choice Computer Appointments Ltd
Salary: From £16,000 to £19,000 per annum
Posted: 4 days ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £22500 Per Annum
Posted: 6 days ago
Milton Keynes, Buckinghamshire
Interact Consulting
Salary: 20-25k
Posted: 6 days ago
Surrey
Capita - ITIN
Salary: £22000 per annum + Benefits
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Banbury
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Salary: £20000 - £24000 per annum
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Berkshire
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