The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
First Line Support
Rank 264 229 301
Rank change year-on-year
-35 +72
Permanent jobs requiring a 1st Line Support 190 235 145
As % of all permanent IT jobs located in the South East 0.92% 1.04% 0.66%
As % of the Job Titles category 0.97% 1.09% 0.69%
Number of salaries quoted 173 227 140
Average salary £21,000 £21,000 £19,500
Average salary % change year-on-year
- +7.69%
90% offered a salary of more than £17,500 £17,500 £17,000
10% offered a salary of more than £26,000 £26,000 £23,500
UK excluding London average salary £20,500 £20,000 £19,500
% change year-on-year
+2.50% +2.56%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
19689 21521 20964
As % of all permanent IT jobs located in the South East 94.94% 95.02% 95.07%
Number of salaries quoted 16229 17194 17286
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the South East

1st Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the South East region.

1st Line Support Salary Trend in the South East

1st Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 1st Line Support across the South East region over the 3 months to 31 July 2015.

1st Line Support Salary Histogram in the South East

1st Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the South East region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +5 52 £21,000 +5.00% 2
Surrey -7 41 £21,500 -2.27% 3
Berkshire +4 36 £22,000 +2.32% 3
Kent +14 23 £19,500 -7.14% 1
Buckinghamshire +1 16 £20,000 +11.11% 1
Oxfordshire -7 10 £18,500 -6.91% 2
West Sussex +9 9 £21,500 +24.63% 1
East Sussex +14 3 £23,000 +27.77%
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 31 July 2015, IT jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 284 (66.05%) Windows
2 212 (49.30%) Microsoft
3 184 (42.79%) Active Directory
4 140 (32.56%) MS Office
5 136 (31.63%) MS Excel
6 119 (27.67%) SLA
7 86 (20.00%) ITIL
8 84 (19.53%) Windows 7
9 82 (19.07%) MS Exchange
10 67 (15.58%) TCP/IP
11 62 (14.42%) Linux
12 58 (13.49%) VMware
13 55 (12.79%) Windows XP
14 51 (11.86%) Windows 8
15 48 (11.16%) Windows Server 2008
16 43 (10.00%) Microsoft Certification
17 41 (9.53%) WAN
17 41 (9.53%) SQL
18 39 (9.07%) LAN
19 38 (8.84%) Citrix
19 38 (8.84%) Firewall
20 34 (7.91%) SQL Server
21 33 (7.67%) DNS
21 33 (7.67%) Windows Server 2003
21 33 (7.67%) Windows Server 2012
22 32 (7.44%) VMware Infrastructure
23 27 (6.28%) MCP
24 26 (6.05%) Internet
25 25 (5.81%) MCSE
25 25 (5.81%) Security Cleared

1st Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 31 July 2015, IT jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 82 (19.07%) MS Exchange
2 24 (5.58%) Exchange Server 2010
3 20 (4.65%) Exchange Server 2007
4 16 (3.72%) Exchange Server 2013
5 14 (3.26%) Exchange Server 2000
6 8 (1.86%) Exchange Server 2003
7 7 (1.63%) SharePoint
7 7 (1.63%) CMS
7 7 (1.63%) Drupal
7 7 (1.63%) Alfresco
7 7 (1.63%) WordPress
8 6 (1.40%) WorkSite
8 6 (1.40%) Blackberry Enterprise Server
9 3 (0.70%) IIS
10 1 (0.23%) Apache
10 1 (0.23%) Lync
Applications
1 140 (32.56%) MS Office
2 136 (31.63%) MS Excel
3 5 (1.16%) MS PowerPoint
4 4 (0.93%) Adobe Creative Suite
Business Applications
1 1 (0.23%) Infor CRM
1 1 (0.23%) Dynamics CRM
Cloud Services
1 7 (1.63%) Office 365
Communications & Networking
1 67 (15.58%) TCP/IP
2 41 (9.53%) WAN
3 39 (9.07%) LAN
4 38 (8.84%) Firewall
5 33 (7.67%) DNS
6 26 (6.05%) Internet
7 21 (4.88%) VPN
8 19 (4.42%) DHCP
9 18 (4.19%) VoIP
10 9 (2.09%) FTP
11 8 (1.86%) SAN
12 7 (1.63%) iSCSI
12 7 (1.63%) Ethernet
12 7 (1.63%) SSL
13 6 (1.40%) NAS
13 6 (1.40%) Unified Communications
14 5 (1.16%) Wireless
15 4 (0.93%) VLAN
16 3 (0.70%) SSH
16 3 (0.70%) HTTP
Database & Business Intelligence
1 34 (7.91%) SQL Server
2 20 (4.65%) MySQL
3 2 (0.47%) SQL Server 2000
4 1 (0.23%) PostgreSQL
4 1 (0.23%) SQL Server 2005
4 1 (0.23%) SQL Server 2008
4 1 (0.23%) SQL Server 2012
Development Applications
1 5 (1.16%) HP UFT
2 1 (0.23%) SQL Server Management Studio (SSMS)
General
1 16 (3.72%) Finance
2 13 (3.02%) Law
3 11 (2.56%) Telecoms
4 9 (2.09%) Manufacturing
5 6 (1.40%) Retail
6 4 (0.93%) Banking
6 4 (0.93%) German Language
7 3 (0.70%) Marketing
8 2 (0.47%) Games
8 2 (0.47%) Legal
9 1 (0.23%) Dutch Language
9 1 (0.23%) French Language
9 1 (0.23%) Norwegian Language
9 1 (0.23%) Swedish Language
Libraries, Frameworks & Software Standards
1 14 (3.26%) HTML
2 5 (1.16%) Application Packaging
3 3 (0.70%) CSS
3 3 (0.70%) LAMP
4 1 (0.23%) Web Services
4 1 (0.23%) XML
4 1 (0.23%) WCF
4 1 (0.23%) ASP.NET MVC
4 1 (0.23%) ASP.NET Web Forms
4 1 (0.23%) .NET
4 1 (0.23%) ADO.NET
4 1 (0.23%) ASP.NET
Miscellaneous
1 20 (4.65%) Analytical Skills
2 13 (3.02%) Video Conferencing
3 8 (1.86%) Data Centre
4 7 (1.63%) EPoS
5 6 (1.40%) NHS
5 6 (1.40%) Thin Client
5 6 (1.40%) Blackberry
5 6 (1.40%) Life Science
5 6 (1.40%) Fat Client
6 4 (0.93%) Management Information System
7 3 (0.70%) Biometrics
7 3 (0.70%) FMCG
7 3 (0.70%) User Experience
7 3 (0.70%) Mathematics
8 2 (0.47%) Computer Science
8 2 (0.47%) Smartphone
8 2 (0.47%) PDA
9 1 (0.23%) e-Health
9 1 (0.23%) Mainframe
Operating Systems
1 284 (66.05%) Windows
2 84 (19.53%) Windows 7
3 62 (14.42%) Linux
4 55 (12.79%) Windows XP
5 51 (11.86%) Windows 8
6 48 (11.16%) Windows Server 2008
7 33 (7.67%) Windows Server 2003
7 33 (7.67%) Windows Server 2012
8 18 (4.19%) Windows Vista
9 16 (3.72%) Windows 2000 Server
10 13 (3.02%) Mac OS X
11 10 (2.33%) Apple iOS
12 8 (1.86%) CentOS
12 8 (1.86%) UNIX
12 8 (1.86%) Ubuntu
13 5 (1.16%) Windows 2000
13 5 (1.16%) Red Hat Enterprise Linux
14 2 (0.47%) Android
15 1 (0.23%) SUSE
15 1 (0.23%) Debian
Processes & Methodologies
1 86 (20.00%) ITIL
2 20 (4.65%) Incident Management
2 20 (4.65%) Problem Management
3 18 (4.19%) Service Management
4 12 (2.79%) Service Delivery
5 10 (2.33%) System Testing
6 9 (2.09%) Kalman Filter
6 9 (2.09%) Technical Architecture
7 8 (1.86%) Time Management
8 7 (1.63%) Migration
8 7 (1.63%) CRM
9 6 (1.40%) Performance Management
9 6 (1.40%) Software Deployment
10 5 (1.16%) Test Scripting
11 3 (0.70%) Logistics
11 3 (0.70%) People Management
11 3 (0.70%) PRINCE2
12 2 (0.47%) Change Management
12 2 (0.47%) Data Protection
12 2 (0.47%) DevOps
Programming Languages
1 41 (9.53%) SQL
2 9 (2.09%) PowerShell
3 5 (1.16%) VB
4 3 (0.70%) C
4 3 (0.70%) PHP
5 2 (0.47%) JavaScript
6 1 (0.23%) C#
6 1 (0.23%) Python
6 1 (0.23%) T-SQL
Qualifications
1 43 (10.00%) Microsoft Certification
2 27 (6.28%) MCP
3 25 (5.81%) MCSE
3 25 (5.81%) Security Cleared
4 24 (5.58%) Degree
5 23 (5.35%) CCNA
5 23 (5.35%) Cisco Certification
6 20 (4.65%) SC Cleared
7 17 (3.95%) MCSA
8 15 (3.49%) MCITP
9 11 (2.56%) ITIL Foundation Certificate
10 7 (1.63%) A+ Certification
11 6 (1.40%) MOS
12 5 (1.16%) DV Cleared
13 4 (0.93%) MCTS
14 3 (0.70%) HND
14 3 (0.70%) VMware Certified Professional (VCP)
14 3 (0.70%) ITIL Certification
14 3 (0.70%) Network+ Certification
15 2 (0.47%) HNC
Quality Assurance & Compliance
1 119 (27.67%) SLA
2 5 (1.16%) QA
System Software
1 184 (42.79%) Active Directory
2 32 (7.44%) VMware Infrastructure
3 11 (2.56%) Hyper-V
4 7 (1.63%) Terminal Services
5 4 (0.93%) XenApp
6 3 (0.70%) vSphere
7 1 (0.23%) VMware Server
Systems Management
1 13 (3.02%) Backup Exec
2 7 (1.63%) Plesk
2 7 (1.63%) cPanel
3 4 (0.93%) SCCM
3 4 (0.93%) Tivoli
3 4 (0.93%) Tivoli Storage Manager
3 4 (0.93%) Norton AntiVirus
4 3 (0.70%) SCSM
Vendors
1 212 (49.30%) Microsoft
2 58 (13.49%) VMware
3 38 (8.84%) Citrix
4 17 (3.95%) Oracle
5 15 (3.49%) Cisco
6 14 (3.26%) Apple
7 12 (2.79%) Red Hat
8 10 (2.33%) Macromedia
9 8 (1.86%) Adobe
10 7 (1.63%) HP
11 5 (1.16%) MobileIron
12 4 (0.93%) Dell KACE
12 4 (0.93%) IBM
12 4 (0.93%) Symantec
13 3 (0.70%) Salesforce.com
13 3 (0.70%) CA
13 3 (0.70%) Veeam
14 2 (0.47%) Computacenter
14 2 (0.47%) Nimsoft
14 2 (0.47%) Avaya
Buckingham, Buckinghamshire
Oscar Associates (UK) Ltd
Salary: £18000 - £22000 per annum
Posted: 7 hours ago
Camberley, Surrey
Peopleworks
Salary: From £22,000 to £27,000 per annum £22,000 to £27,000 Negotiable + Bonu
Posted: 8 hours ago
Folkestone, Kent
AWD Recruitment
Salary: £17,000 - £19,500 + Benefits
Posted: Yesterday
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £22,000 per annum plus on-call Allowance + benefits
Posted: Yesterday
Haywards Heath, West Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £25000 Per Annum
Posted: Yesterday
Redhill, Surrey
Evolution Recruitment Solutions
Salary: Circa 25000-30000
Posted: 2 days ago
Oxfordshire
Clearwater People Solutions
Salary: £20000 - £24000 Per Annum
Posted: 3 days ago
Basingstoke, Hampshire
NES IT
Salary: Good salary
Posted: 3 days ago
Slough, Berkshire
OH PARSONS PARTNERS
Salary: Competitive salary
Posted: 11 days ago
Windsor, Berkshire
Woodward Associates (UK) Limited
Salary: From £18,000 to £22,000 per annum Competitive
Posted: 11 days ago
Guildford
First Point
Salary: £22000 - £27000 per annum
Posted: 14 days ago
Farnborough
The People Network
Salary: £25000 per annum
Posted: 15 days ago