The statistics below represent IT jobs advertised across the South East region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 September 2016 with a comparison to same period over 2 years.

3 months to
28 Sep 2016
Same period 2015 Same period 2014
First Line Support
Rank 271 269 241
Rank change year-on-year
-2 -28
Permanent jobs requiring a 1st Line Support 158 212 239
As % of all permanent IT jobs located in the South East 0.90% 1.01% 1.10%
As % of the Job Titles category 0.93% 1.04% 1.14%
Number of salaries quoted 125 205 226
Median salary £22,000 £21,000 £21,000
Median salary % change year-on-year
+4.76% -
90% offered a salary of more than £18,500 £18,500 £17,500
10% offered a salary of more than £25,000 £25,250 £26,550
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year
+2.43% +2.50%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
16934 20356 20992
As % of all permanent IT jobs located in the South East 96.98% 96.58% 96.78%
Number of salaries quoted 14151 17066 16412
Median salary £45,000 £42,500 £41,500
Median salary % change year-on-year
+5.88% +2.40%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

1st Line Support
Jobs Demand Trend in the South East

The demand trend of job ads across the South East region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the South East

1st Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the South East region.

1st Line Support Salary Trend in the South East

1st Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 1st Line Support across the South East region over the 3 months to 28 September 2016.

1st Line Support Salary Histogram in the South East

1st Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the South East region over the 3 months to 28 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Buckinghamshire +43 36 £22,500 -13.58% 1
Surrey +1 32 £22,500 +7.14% 3
Hampshire -4 27 £20,000 - 1
Kent +18 20 £22,500 +12.50%
Berkshire +13 20 £25,000 +13.63% 3
Oxfordshire -14 15 £22,000 +7.31% 1
East Sussex +10 5 £16,000 -20.00%
West Sussex -7 3 £21,000 -2.32%
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 28 September 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 1st Line Support in the job title.

1 194 (60.25%) Windows
2 136 (42.24%) Active Directory
3 112 (34.78%) Microsoft
4 94 (29.19%) MS Excel
5 73 (22.67%) MS Office
6 71 (22.05%) ITIL
7 60 (18.63%) Cisco
8 58 (18.01%) SLA
9 55 (17.08%) MS Exchange
10 47 (14.60%) Windows 7
11 45 (13.98%) VMware
11 45 (13.98%) Windows 8
12 43 (13.35%) Windows Server
13 41 (12.73%) TCP/IP
14 39 (12.11%) Citrix
15 37 (11.49%) Cisco Certification
15 37 (11.49%) Linux
16 36 (11.18%) Windows XP
16 36 (11.18%) CCNA
17 31 (9.63%) LAN
18 28 (8.70%) HP
19 27 (8.39%) Degree
20 25 (7.76%) Network+ Certification
20 25 (7.76%) WAN
21 23 (7.14%) DHCP
21 23 (7.14%) DNS
22 22 (6.83%) Firewall
22 22 (6.83%) SC Cleared
22 22 (6.83%) Security Cleared
23 21 (6.52%) Windows Server 2008

1st Line Support Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (17.08%) MS Exchange
2 14 (4.35%) Exchange Server 2003
3 12 (3.73%) Exchange Server 2013
4 5 (1.55%) Exchange Server 2010
5 4 (1.24%) SharePoint
6 3 (0.93%) Exchange Server 2000
6 3 (0.93%) IBM Notes
6 3 (0.93%) IIS
7 2 (0.62%) Exchange Server 2007
7 2 (0.62%) Skype for Business
8 1 (0.31%) Apache
Applications
1 94 (29.19%) MS Excel
2 73 (22.67%) MS Office
3 7 (2.17%) MS PowerPoint
4 2 (0.62%) Acrobat
Business Applications
1 5 (1.55%) SAP Oil and Gas
2 1 (0.31%) Remedy ITSM
Cloud Services
1 21 (6.52%) Office 365
2 4 (1.24%) Dropbox
3 1 (0.31%) Amazon AWS
3 1 (0.31%) SaaS
Communications & Networking
1 41 (12.73%) TCP/IP
2 31 (9.63%) LAN
3 25 (7.76%) WAN
4 23 (7.14%) DHCP
4 23 (7.14%) DNS
5 22 (6.83%) Firewall
6 21 (6.52%) VoIP
7 15 (4.66%) Internet
7 15 (4.66%) VPN
8 13 (4.04%) ADSL
9 12 (3.73%) SAN
10 11 (3.42%) IP Telephony
11 9 (2.80%) Wireless
12 4 (1.24%) Cisco ASA
12 4 (1.24%) Cisco IPT
13 2 (0.62%) Broadband
13 2 (0.62%) HTTPS
13 2 (0.62%) Intrusion Detection
14 1 (0.31%) GPRS
14 1 (0.31%) PBX
Database & Business Intelligence
1 11 (3.42%) MySQL
1 11 (3.42%) SQL Server
2 4 (1.24%) SQL Server 2008
3 3 (0.93%) SQL Server 2012
4 2 (0.62%) Oracle Database
5 1 (0.31%) Oracle Database 12c
5 1 (0.31%) RDBMS
5 1 (0.31%) Relational Database
5 1 (0.31%) SQL Server 2014
General
1 13 (4.04%) Finance
2 12 (3.73%) Telecoms
3 7 (2.17%) Marketing
3 7 (2.17%) Spanish Language
4 6 (1.86%) Manufacturing
5 5 (1.55%) Electronics
5 5 (1.55%) Games
6 4 (1.24%) Law
6 4 (1.24%) Retail
7 3 (0.93%) Automotive
8 2 (0.62%) Dutch Language
8 2 (0.62%) German Language
9 1 (0.31%) Back Office
Libraries, Frameworks & Software Standards
1 7 (2.17%) CSS
1 7 (2.17%) HTML
2 5 (1.55%) XML
2 5 (1.55%) XSLT
3 2 (0.62%) COM
3 2 (0.62%) CSS3
Miscellaneous
1 18 (5.59%) Analytical Skills
2 16 (4.97%) Blackberry
3 11 (3.42%) Computer Science
4 8 (2.48%) Management Information System
5 7 (2.17%) iPhone
6 6 (1.86%) Data Centre
7 4 (1.24%) Fat Client
7 4 (1.24%) Thin Client
8 3 (0.93%) Driving Licence
8 3 (0.93%) EPoS
8 3 (0.93%) Mathematics
9 2 (0.62%) e-Learning
9 2 (0.62%) iPad
9 2 (0.62%) Learning Management System
9 2 (0.62%) Web 2.0
10 1 (0.31%) Mainframe
10 1 (0.31%) Statistics
10 1 (0.31%) User Experience
Operating Systems
1 194 (60.25%) Windows
2 47 (14.60%) Windows 7
3 45 (13.98%) Windows 8
4 43 (13.35%) Windows Server
5 37 (11.49%) Linux
6 36 (11.18%) Windows XP
7 21 (6.52%) Windows Server 2008
8 18 (5.59%) Windows 10
9 16 (4.97%) Windows Server 2012
10 13 (4.04%) Mac OS
11 12 (3.73%) Mac OS X
12 11 (3.42%) Android
12 11 (3.42%) Windows Server 2003
13 7 (2.17%) Windows Vista
14 6 (1.86%) Apple iOS
15 5 (1.55%) VMS
16 3 (0.93%) Windows 2000 Server
17 2 (0.62%) Unix
18 1 (0.31%) Windows 2000
Processes & Methodologies
1 71 (22.05%) ITIL
2 15 (4.66%) Time Management
3 14 (4.35%) Network Monitoring
4 13 (4.04%) E-Commerce
4 13 (4.04%) Service Delivery
5 12 (3.73%) Kalman Filter
5 12 (3.73%) Web Filtering
6 11 (3.42%) Ticket Management
7 10 (3.11%) Incident Management
8 8 (2.48%) Problem Management
8 8 (2.48%) Service Management
9 7 (2.17%) ITSM
9 7 (2.17%) Mobile Device Management
9 7 (2.17%) Root Cause Analysis
9 7 (2.17%) Web Design
10 6 (1.86%) Network Management
11 5 (1.55%) Digital Marketing
11 5 (1.55%) Programme Management
11 5 (1.55%) Server Building
11 5 (1.55%) Web Development
Programming Languages
1 21 (6.52%) SQL
2 6 (1.86%) C
2 6 (1.86%) VB
3 5 (1.55%) JavaScript
4 4 (1.24%) PowerShell
5 3 (0.93%) C#
5 3 (0.93%) Java
6 1 (0.31%) PL/SQL
Qualifications
1 37 (11.49%) Cisco Certification
2 36 (11.18%) CCNA
3 27 (8.39%) Degree
4 25 (7.76%) Network+ Certification
5 22 (6.83%) SC Cleared
5 22 (6.83%) Security Cleared
6 16 (4.97%) Microsoft Certification
7 15 (4.66%) A+ Certification
8 12 (3.73%) CCENT
8 12 (3.73%) MCITP
9 11 (3.42%) ITIL Foundation Certificate
9 11 (3.42%) MCP
9 11 (3.42%) MCSE
10 9 (2.80%) CCNP
11 8 (2.48%) HND
12 4 (1.24%) DBS Check
13 2 (0.62%) GNVQ
14 1 (0.31%) DV Cleared
14 1 (0.31%) VMware Certified Professional (VCP)
14 1 (0.31%) VTSP
Quality Assurance & Compliance
1 58 (18.01%) SLA
2 2 (0.62%) ISO 9001
2 2 (0.62%) ISO/IEC 27001
3 1 (0.31%) ISO22301
System Software
1 136 (42.24%) Active Directory
2 15 (4.66%) VMware Infrastructure
3 11 (3.42%) Hyper-V
3 11 (3.42%) Terminal Server
4 7 (2.17%) XenApp
5 3 (0.93%) vSphere
5 3 (0.93%) XenDesktop
6 2 (0.62%) VMware ESXi
7 1 (0.31%) BitLocker
7 1 (0.31%) Terminal Services
Systems Management
1 5 (1.55%) Nagios
2 4 (1.24%) Cisco CUCM
2 4 (1.24%) Tivoli
2 4 (1.24%) Tivoli Storage Manager
3 3 (0.93%) Backup Exec
4 1 (0.31%) SCCM
4 1 (0.31%) Systems Management Server (SMS)
Vendors
1 112 (34.78%) Microsoft
2 60 (18.63%) Cisco
3 45 (13.98%) VMware
4 39 (12.11%) Citrix
5 28 (8.70%) HP
6 13 (4.04%) Apple
7 12 (3.73%) EMC
7 12 (3.73%) Extreme Networks
7 12 (3.73%) NetApp
7 12 (3.73%) SolarWinds
7 12 (3.73%) Sophos
8 7 (2.17%) IBM
9 6 (1.86%) Fujitsu
9 6 (1.86%) SAP
10 5 (1.55%) Avaya
10 5 (1.55%) Mitel
11 4 (1.24%) Symantec
12 3 (0.93%) Salesforce.com
12 3 (0.93%) Veeam
13 2 (0.62%) Sage
Banbury
Prospectus
Salary: £18000.00 - £20000.00 per annum
Posted: 7 days ago
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: 5 days ago
Camberley, Surrey, United Kingdom
XIST4 Recruitment
Salary: £25-30,000 + Fantastic Bens
Posted: 13 days ago
Camberley, Surrey, United Kingdom
XIST4 Recruitment
Salary: £25-30,00 + Relocation Package
Posted: 9 days ago
Basingstoke
Spectrum IT
Salary: £18000 - £20000 per annum
Posted: 19 days ago
High Wycombe
Hays West And Wales
Salary: £18000.00 - £19000.00 per annum + Benefits
Posted: 25 days ago
Reading, Berkshire
Landmark Information Group Ltd
Salary: Competitive Salary
Posted: 8 days ago
Maidenhead
Fixed Recruitment Ltd
Posted: 5 days ago
Camberley, Surrey, United Kingdom
XIST4 Recruitment
Salary: £25,000 + Fantastic Benefits
Posted: 19 days ago