The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
First Line Support
Rank 259 247 261
Rank change year-on-year
-12 +14
Permanent jobs requiring a 1st Line Support 201 234 193
As % of all permanent IT jobs located in the South East 1.04% 1.12% 0.94%
As % of the Job Titles category 1.08% 1.15% 0.97%
Number of salaries quoted 199 214 174
Average salary £20,816 £20,500 £21,500
Average salary % change year-on-year
+1.54% -4.65%
90% offered a salary of more than £17,500 £18,000 £18,500
10% offered a salary of more than £24,950 £23,350 £23,500
UK excluding London average salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
18561 20260 19832
As % of all permanent IT jobs located in the South East 96.45% 97.05% 96.55%
Number of salaries quoted 15896 16537 15701
Average salary £44,000 £40,000 £42,500
Average salary % change year-on-year
+10.00% -5.88%
90% offered a salary of more than £25,500 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £61,250
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

1st Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the South East

1st Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the South East region.

1st Line Support Salary Trend in the South East

1st Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 1st Line Support across the South East region over the 3 months to 10 February 2016.

1st Line Support Salary Histogram in the South East

1st Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the South East region over the 3 months to 10 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey -13 55 £20,750 -3.48% 3
Hampshire +23 43 £18,500 -14.94% 4
East Sussex +17 27 £21,000 +13.51% 2
Kent +9 24 £22,500 +4.65% 1
Oxfordshire +17 23 £20,566 +8.24% 6
Berkshire -32 15 £23,000 +9.52% 2
Buckinghamshire -14 7 £21,500 +7.50% 3
West Sussex -16 7 £18,500 -2.63%
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 10 February 2016, IT jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 255 (58.22%) Windows
1 255 (58.22%) Microsoft
2 152 (34.70%) MS Excel
3 147 (33.56%) Active Directory
4 116 (26.48%) MS Office
5 104 (23.74%) Windows Server
6 98 (22.37%) SLA
7 88 (20.09%) Windows 7
8 69 (15.75%) VMware
9 65 (14.84%) Windows XP
10 60 (13.70%) MS Exchange
11 56 (12.79%) Microsoft Certification
12 55 (12.56%) ITIL
12 55 (12.56%) Windows 8
13 53 (12.10%) VMware Infrastructure
14 45 (10.27%) TCP/IP
15 43 (9.82%) Linux
15 43 (9.82%) Firewall
16 40 (9.13%) Service Management
17 39 (8.90%) Office 365
18 36 (8.22%) DNS
19 32 (7.31%) Degree
19 32 (7.31%) Hyper-V
20 31 (7.08%) SQL
21 30 (6.85%) ITSM
21 30 (6.85%) Windows Server 2008
22 29 (6.62%) Windows Server 2003
23 24 (5.48%) Coaching
23 24 (5.48%) Finance
23 24 (5.48%) MCSE

1st Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 10 February 2016, IT jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 60 (13.70%) MS Exchange
2 18 (4.11%) Exchange Server 2003
2 18 (4.11%) Exchange Server 2007
3 16 (3.65%) SharePoint
4 14 (3.20%) Exchange Server 2010
5 8 (1.83%) Skype for Business
6 3 (0.68%) Blackberry Enterprise Server
6 3 (0.68%) CMS
6 3 (0.68%) Exchange Server 2013
7 2 (0.46%) IIS
8 1 (0.23%) NetWeaver
8 1 (0.23%) WordPress
Applications
1 152 (34.70%) MS Excel
2 116 (26.48%) MS Office
3 5 (1.14%) MS PowerPoint
3 5 (1.14%) MS Visio
Business Applications
1 8 (1.83%) Dynamics CRM
2 3 (0.68%) Remedy ITSM
Cloud Services
1 39 (8.90%) Office 365
2 3 (0.68%) Dropbox
Communications & Networking
1 45 (10.27%) TCP/IP
2 43 (9.82%) Firewall
3 36 (8.22%) DNS
4 17 (3.88%) VoIP
5 16 (3.65%) Internet
6 14 (3.20%) VPN
7 13 (2.97%) DHCP
8 12 (2.74%) LAN
8 12 (2.74%) WAN
9 11 (2.51%) IP Telephony
10 10 (2.28%) SAN
10 10 (2.28%) SSL
11 9 (2.05%) Extranet
12 3 (0.68%) Broadband
12 3 (0.68%) Wireless
13 2 (0.46%) Ethernet
13 2 (0.46%) Remote Desktop
13 2 (0.46%) SMTP
13 2 (0.46%) VLAN
13 2 (0.46%) WLAN
Database & Business Intelligence
1 17 (3.88%) SQL Server
2 4 (0.91%) SQL Server 2008
2 4 (0.91%) SQL Server 2012
3 2 (0.46%) MySQL
3 2 (0.46%) PostgreSQL
3 2 (0.46%) SQL Server 2014
4 1 (0.23%) BusinessObjects
4 1 (0.23%) SAP BI
4 1 (0.23%) SAP BW
Development Applications
1 1 (0.23%) AdminStudio
General
1 24 (5.48%) Finance
2 7 (1.60%) Retail
3 6 (1.37%) Telecoms
4 5 (1.14%) Marketing
5 3 (0.68%) Automotive
5 3 (0.68%) French Language
6 2 (0.46%) German Language
6 2 (0.46%) Manufacturing
7 1 (0.23%) Banking
7 1 (0.23%) Games
7 1 (0.23%) Japanese Language
7 1 (0.23%) Law
7 1 (0.23%) Military
7 1 (0.23%) Polish Language
7 1 (0.23%) Publishing
Libraries, Frameworks & Software Standards
1 8 (1.83%) .NET
2 6 (1.37%) HTML
3 2 (0.46%) ASP.NET
4 1 (0.23%) COM
4 1 (0.23%) CSS
4 1 (0.23%) SAP Basis
4 1 (0.23%) SAP PI
4 1 (0.23%) SAP XI
4 1 (0.23%) Web Services
4 1 (0.23%) XML
Miscellaneous
1 23 (5.25%) Analytical Skills
2 19 (4.34%) Blackberry
3 17 (3.88%) Driving Licence
4 13 (2.97%) EPoS
5 12 (2.74%) Computer Science
6 11 (2.51%) Mathematics
7 10 (2.28%) iPad
8 7 (1.60%) Data Centre
8 7 (1.60%) iPhone
8 7 (1.60%) Management Information System
9 3 (0.68%) NHS
10 2 (0.46%) BBC
10 2 (0.46%) Mainframe
11 1 (0.23%) AS400
11 1 (0.23%) Biometrics
11 1 (0.23%) Fat Client
11 1 (0.23%) iSeries
11 1 (0.23%) Statistics
11 1 (0.23%) Thin Client
11 1 (0.23%) Video Conferencing
Operating Systems
1 255 (58.22%) Windows
2 104 (23.74%) Windows Server
3 88 (20.09%) Windows 7
4 65 (14.84%) Windows XP
5 55 (12.56%) Windows 8
6 43 (9.82%) Linux
7 30 (6.85%) Windows Server 2008
8 29 (6.62%) Windows Server 2003
9 24 (5.48%) Android
10 20 (4.57%) Apple iOS
11 19 (4.34%) Windows Server 2012
11 19 (4.34%) Windows Vista
12 8 (1.83%) Windows 10
13 2 (0.46%) CentOS
13 2 (0.46%) Debian
13 2 (0.46%) Mac OS
13 2 (0.46%) Mac OS X
13 2 (0.46%) Red Hat Enterprise Linux
13 2 (0.46%) Ubuntu
14 1 (0.23%) Windows 2000
Processes & Methodologies
1 55 (12.56%) ITIL
2 40 (9.13%) Service Management
3 30 (6.85%) ITSM
4 24 (5.48%) Coaching
5 22 (5.02%) CRM
6 19 (4.34%) Incident Management
7 15 (3.42%) Service Delivery
8 14 (3.20%) Business Continuity
9 13 (2.97%) Project Management
10 12 (2.74%) High Availability
10 12 (2.74%) Mentoring
11 11 (2.51%) Data Entry
11 11 (2.51%) Disaster Recovery
11 11 (2.51%) Line Management
11 11 (2.51%) Validation
12 9 (2.05%) Problem Management
13 8 (1.83%) Data Protection
13 8 (1.83%) Knowledge Management
14 7 (1.60%) Case Management
14 7 (1.60%) Workflow
Programming Languages
1 31 (7.08%) SQL
2 7 (1.60%) PowerShell
3 6 (1.37%) VB
4 5 (1.14%) C
5 4 (0.91%) C#
5 4 (0.91%) JavaScript
6 3 (0.68%) T-SQL
7 1 (0.23%) ABAP
Qualifications
1 56 (12.79%) Microsoft Certification
2 32 (7.31%) Degree
3 24 (5.48%) MCSE
4 21 (4.79%) Cisco Certification
5 19 (4.34%) CCNA
5 19 (4.34%) MCP
6 18 (4.11%) Security Cleared
7 17 (3.88%) MCSA
8 14 (3.20%) SC Cleared
9 13 (2.97%) A+ Certification
10 12 (2.74%) MCDST
11 11 (2.51%) MCITP
12 10 (2.28%) MCTS
13 8 (1.83%) HNC
14 5 (1.14%) Network+ Certification
15 2 (0.46%) ITIL Foundation Certificate
16 1 (0.23%) CCA
16 1 (0.23%) Citrix Certification
16 1 (0.23%) DBS Check
16 1 (0.23%) ITIL Certification
Quality Assurance & Compliance
1 98 (22.37%) SLA
2 10 (2.28%) ISO/IEC 27001
3 1 (0.23%) DICOM
System Software
1 147 (33.56%) Active Directory
2 53 (12.10%) VMware Infrastructure
3 32 (7.31%) Hyper-V
4 7 (1.60%) Terminal Server
5 5 (1.14%) Terminal Services
6 4 (0.91%) vSphere
7 3 (0.68%) Microsoft App-V
7 3 (0.68%) VMware ESX
7 3 (0.68%) XenApp
8 2 (0.46%) VMware ESXi
8 2 (0.46%) XenDesktop
9 1 (0.23%) VMware Server
Systems Management
1 10 (2.28%) Backup Exec
2 9 (2.05%) SCOM
3 8 (1.83%) Microsoft Data Protection Manager
4 2 (0.46%) SCCM
5 1 (0.23%) Nagios
5 1 (0.23%) SCVMM
5 1 (0.23%) Tivoli
5 1 (0.23%) Tivoli Storage Manager
Vendors
1 255 (58.22%) Microsoft
2 69 (15.75%) VMware
3 24 (5.48%) Citrix
4 15 (3.42%) Cisco
5 13 (2.97%) SAP
6 12 (2.74%) Avaya
7 10 (2.28%) Dell
7 10 (2.28%) HP
7 10 (2.28%) SonicWALL
7 10 (2.28%) Symantec
8 6 (1.37%) Remedy
9 5 (1.14%) Adobe
10 3 (0.68%) Sophos
11 2 (0.46%) BMC
11 2 (0.46%) IBM
11 2 (0.46%) Kaspersky
11 2 (0.46%) Oracle
11 2 (0.46%) Red Hat
12 1 (0.23%) AppSense
12 1 (0.23%) WatchGuard
Newport Pagnell
Recruitment Genius Ltd
Salary: £16000 - £24000 per annum
Posted: Yesterday
Fareham, Hampshire
ServerHouse Ltd
Posted: 2 days ago
East Sussex
ARC IT Recruitment Ltd
Salary: £21000 Per Annum
Posted: 4 days ago
Hastings, East Sussex
ARC IT Recruitment Ltd
Salary: £15000 - £22000 Per Annum
Posted: 4 days ago
Surrey
ARC IT Recruitment Ltd
Salary: £15000 - £20000 Per Annum DOE
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Salary: £18000 - £25000 per annum
Posted: 5 days ago
Milton Keynes, Buckinghamshire
Senitor Associates
Salary: £26000 per annum + Benfits
Posted: 5 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £25,000 to £35,000 per annum
Posted: 6 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £35,000 per annum
Posted: 6 days ago
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £27,000 per annum + Training + Career progression
Posted: 6 days ago
Fareham, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £15000 - £18000 per annum + Benefits
Posted: 6 days ago
Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £22000.00 per annum + Benefits (1 year FTC)
Posted: 6 days ago
Bracknell
Venturi
Salary: £25000 - £26000 per annum
Posted: 7 days ago
Southampton
Deerfoot IT Resources Ltd
Salary: £22000 - £24000 per annum + benefits
Posted: 19 days ago
Basingstoke
Hays Specialist Recruitment Ltd
Salary: £25000.00 - £30000.00 per annum + benefits
Posted: 21 days ago
Thame
Hays Specialist Recruitment
Salary: £20000 - £21000 per annum + Benefits
Posted: 23 days ago
Thame
Hays Specialist Recruitment
Salary: £19000 - £21000 per annum + Benefits
Posted: 26 days ago
Oxford
Nigel Frank International Ltd
Salary: £18000 - £21000 per annum + Negotiable
Posted: 26 days ago