The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 21 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Apr 2015
Same period 2014 Same period 2013
First Line Support
Rank 229 250 297
Rank change year-on-year
+21 +47
Permanent jobs requiring a 1st Line Support 248 220 153
As % of all permanent IT jobs located in the South East 1.15% 0.92% 0.68%
As % of the Job Titles category 1.21% 0.97% 0.72%
Number of salaries quoted 224 197 145
Average salary £21,000 £21,000 £21,000
90% offered a salary of more than £18,000 £17,500 £17,500
10% offered a salary of more than £25,500 £24,000 £24,800
UK excluding London average salary £20,000 £20,000 £19,500
% change year-on-year
- +2.56%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20474 22730 21338
As % of all permanent IT jobs located in the South East 94.99% 94.74% 95.06%
Number of salaries quoted 16495 18160 17670
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,500
10% offered a salary of more than £64,866 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the South East

1st Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the South East region.

1st Line Support Salary Trend in the South East

1st Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 1st Line Support across the South East region over the 3 months to 21 April 2015.

1st Line Support Salary Histogram in the South East

1st Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the South East region over the 3 months to 21 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +22 75 £21,750 - 4
Berkshire +23 57 £20,000 -6.97% 1
Kent +43 31 £21,500 -6.52% 3
Hampshire -31 28 £18,625 +0.67% 6
East Sussex +10 24 £19,000 -10.58% 7
West Sussex +6 16 £19,000 -15.55% 1
Buckinghamshire -6 15 £20,375 -2.97% 1
Oxfordshire +4 4 £20,250 -8.98% 2
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 21 April 2015, IT jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 293 (62.08%) Windows
2 217 (45.97%) Microsoft
3 179 (37.92%) MS Office
4 161 (34.11%) MS Excel
5 148 (31.36%) Active Directory
6 99 (20.97%) ITIL
7 90 (19.07%) Windows 7
8 86 (18.22%) SLA
9 71 (15.04%) MS Exchange
10 66 (13.98%) Citrix
11 57 (12.08%) TCP/IP
12 55 (11.65%) Windows XP
13 51 (10.81%) Linux
13 51 (10.81%) MCP
14 48 (10.17%) Internet
15 47 (9.96%) Windows Server 2008
16 42 (8.90%) Microsoft Certification
17 41 (8.69%) SQL
18 40 (8.47%) Service Management
19 39 (8.26%) WAN
20 38 (8.05%) Incident Management
21 37 (7.84%) DNS
22 35 (7.42%) Degree
23 34 (7.20%) LAN
24 33 (6.99%) Firewall
25 32 (6.78%) VMware
26 30 (6.36%) Windows 8
27 28 (5.93%) Analytical Skills
27 28 (5.93%) SQL Server
28 27 (5.72%) DHCP

1st Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 21 April 2015, IT jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 71 (15.04%) MS Exchange
2 22 (4.66%) Exchange Server 2007
3 21 (4.45%) SharePoint
4 17 (3.60%) Exchange Server 2010
5 10 (2.12%) WorkSite
6 8 (1.69%) Exchange Server 2000
7 6 (1.27%) CMS
7 6 (1.27%) Drupal
7 6 (1.27%) Alfresco
7 6 (1.27%) WordPress
8 5 (1.06%) Blackberry Enterprise Server
9 4 (0.85%) Exchange Server 2013
10 2 (0.42%) Exchange Server 2003
11 1 (0.21%) Apache
Applications
1 179 (37.92%) MS Office
2 161 (34.11%) MS Excel
3 14 (2.97%) MS PowerPoint
4 1 (0.21%) MS Visio
Business Applications
1 7 (1.48%) Agresso
Cloud Services
1 11 (2.33%) Office 365
2 1 (0.21%) Amazon AWS
2 1 (0.21%) Google Apps
Communications & Networking
1 57 (12.08%) TCP/IP
2 48 (10.17%) Internet
3 39 (8.26%) WAN
4 37 (7.84%) DNS
5 34 (7.20%) LAN
6 33 (6.99%) Firewall
7 27 (5.72%) DHCP
8 16 (3.39%) VoIP
8 16 (3.39%) VPN
9 13 (2.75%) Broadband
10 10 (2.12%) FTP
10 10 (2.12%) Wireless
11 6 (1.27%) SSL
12 3 (0.64%) SAN
12 3 (0.64%) Wi-Fi
12 3 (0.64%) Cisco PIX
12 3 (0.64%) Cisco ASA
13 2 (0.42%) ADSL
14 1 (0.21%) POP3
14 1 (0.21%) SMTP
Database & Business Intelligence
1 28 (5.93%) SQL Server
2 16 (3.39%) MySQL
3 2 (0.42%) SQL Server 2000
4 1 (0.21%) SQL Server 2005
4 1 (0.21%) SQL Server 2008
4 1 (0.21%) SQL Server 2012
Development Applications
1 4 (0.85%) QuickTest Pro
2 1 (0.21%) SQL Server Management Studio (SSMS)
General
1 21 (4.45%) Finance
2 17 (3.60%) Law
3 13 (2.75%) Telecoms
4 9 (1.91%) Legal
4 9 (1.91%) Games
5 7 (1.48%) Retail
6 6 (1.27%) Manufacturing
6 6 (1.27%) Advertising
6 6 (1.27%) German Language
7 5 (1.06%) Marketing
8 3 (0.64%) French Language
9 1 (0.21%) Dutch Language
9 1 (0.21%) Local Government
Libraries, Frameworks & Software Standards
1 5 (1.06%) HTML
2 4 (0.85%) Application Packaging
3 3 (0.64%) WSE
4 1 (0.21%) ASP.NET MVC
4 1 (0.21%) ASP.NET Web Forms
4 1 (0.21%) WCF
4 1 (0.21%) .NET
4 1 (0.21%) ADO.NET
4 1 (0.21%) ASP.NET
4 1 (0.21%) CSS
4 1 (0.21%) MAPI
Miscellaneous
1 28 (5.93%) Analytical Skills
2 23 (4.87%) Blackberry
3 10 (2.12%) Thin Client
3 10 (2.12%) Fat Client
4 8 (1.69%) Mathematics
4 8 (1.69%) Computer Science
5 6 (1.27%) EPoS
5 6 (1.27%) Mobile Computing
6 5 (1.06%) User Experience
6 5 (1.06%) Management Information System
7 3 (0.64%) AS400
7 3 (0.64%) Biometrics
7 3 (0.64%) iPad
8 2 (0.42%) iPhone
9 1 (0.21%) Digital Media
9 1 (0.21%) New Media
9 1 (0.21%) Video Conferencing
9 1 (0.21%) Mainframe
9 1 (0.21%) Handset
9 1 (0.21%) Smartphone
Operating Systems
1 293 (62.08%) Windows
2 90 (19.07%) Windows 7
3 55 (11.65%) Windows XP
4 51 (10.81%) Linux
5 47 (9.96%) Windows Server 2008
6 30 (6.36%) Windows 8
7 25 (5.30%) Windows Server 2003
8 15 (3.18%) Windows Server 2012
9 14 (2.97%) Mac OS X
10 12 (2.54%) Ubuntu
10 12 (2.54%) CentOS
11 11 (2.33%) Mac OS
12 10 (2.12%) Apple iOS
13 8 (1.69%) Windows 2000 Server
13 8 (1.69%) Windows Vista
14 6 (1.27%) SUSE
14 6 (1.27%) Debian
14 6 (1.27%) Red Hat Enterprise Linux
15 5 (1.06%) Windows 2000
16 1 (0.21%) Android
Processes & Methodologies
1 99 (20.97%) ITIL
2 40 (8.47%) Service Management
3 38 (8.05%) Incident Management
4 15 (3.18%) CRM
5 14 (2.97%) ITSM
6 11 (2.33%) Project Planning
7 10 (2.12%) Service Delivery
8 9 (1.91%) Kalman Filter
9 8 (1.69%) Time Management
9 8 (1.69%) Problem Management
10 6 (1.27%) Technical Architecture
10 6 (1.27%) Migration
11 5 (1.06%) Change Management
11 5 (1.06%) Line Management
12 4 (0.85%) Customer Engagement
12 4 (0.85%) Test Scripting
13 3 (0.64%) System Testing
13 3 (0.64%) Document Management
13 3 (0.64%) ITIL V3
13 3 (0.64%) PRINCE2
Programming Languages
1 41 (8.69%) SQL
2 8 (1.69%) C
3 4 (0.85%) VB
4 1 (0.21%) Python
4 1 (0.21%) C#
4 1 (0.21%) JavaScript
4 1 (0.21%) T-SQL
Qualifications
1 51 (10.81%) MCP
2 42 (8.90%) Microsoft Certification
3 35 (7.42%) Degree
4 22 (4.66%) CCNA
4 22 (4.66%) Cisco Certification
5 20 (4.24%) A+ Certification
6 18 (3.81%) MCSE
7 16 (3.39%) Network+ Certification
8 15 (3.18%) Security Cleared
9 14 (2.97%) ITIL Foundation Certificate
10 13 (2.75%) MCSA
11 11 (2.33%) HND
11 11 (2.33%) MCITP
12 7 (1.48%) SC Cleared
13 6 (1.27%) CCSA
13 6 (1.27%) JNCIA
14 5 (1.06%) DV Cleared
15 3 (0.64%) ACTC
16 2 (0.42%) MCTS
16 2 (0.42%) ITIL Certification
Quality Assurance & Compliance
1 86 (18.22%) SLA
2 4 (0.85%) QA
3 1 (0.21%) ISO 9001
3 1 (0.21%) ISO/IEC 27001
System Software
1 148 (31.36%) Active Directory
2 24 (5.08%) VMware Infrastructure
3 21 (4.45%) XenApp
4 13 (2.75%) Terminal Services
5 11 (2.33%) Citrix Presentation Server
5 11 (2.33%) XenDesktop
6 4 (0.85%) Hyper-V
7 1 (0.21%) VirtualBox
7 1 (0.21%) KVM
7 1 (0.21%) VMware Server
Systems Management
1 18 (3.81%) Backup Exec
2 16 (3.39%) SCCM
3 10 (2.12%) Norton AntiVirus
4 6 (1.27%) cPanel
4 6 (1.27%) Plesk
5 3 (0.64%) SCSM
6 2 (0.42%) WSUS
6 2 (0.42%) Tivoli
6 2 (0.42%) Tivoli Storage Manager
Vendors
1 217 (45.97%) Microsoft
2 66 (13.98%) Citrix
3 32 (6.78%) VMware
4 25 (5.30%) HP
5 23 (4.87%) Cisco
6 21 (4.45%) Apple
7 12 (2.54%) Red Hat
8 11 (2.33%) Symantec
9 10 (2.12%) Oracle
9 10 (2.12%) Sun
10 9 (1.91%) Veeam
11 8 (1.69%) Remedy
12 5 (1.06%) Salesforce.com
13 4 (0.85%) McAfee
14 3 (0.64%) Websense
14 3 (0.64%) Clearswift
14 3 (0.64%) SonicWALL
14 3 (0.64%) Blue Coat
14 3 (0.64%) Macromedia
14 3 (0.64%) CheckPoint
High Wycombe, Buckinghamshire
FT Select
Salary: From £20,000 to £22,000 per annum plus bonus and benefits
Posted: 1 hour ago
Brighton, East Sussex
Vantage Recruitment Solutions Ltd
Salary: From £20,000 to £25,000 per annum
Posted: 2 hours ago
Hampshire
Zorba Consulting Limited
Salary: £22k - 25k per year + bonus plus benefits
Posted: 4 hours ago
Brighton, East Sussex
Rullion IT Plus
Salary: £20000 - £25000 per annum + 25 days, pension, flexible work
Posted: 5 hours ago
Southampton, Hampshire
Experis Ltd
Salary: Competitive Package
Posted: 8 hours ago
Sevenoaks, Kent
Linkpoint Resources
Salary: From £18,000 to £25,000 per annum
Posted: 21 hours ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £22,000 per annum + Benefits
Posted: 22 hours ago
Kent
Coal IT Services
Salary: From £15,000 to £25,000 per annum + Benefits
Posted: Yesterday
Woking, Surrey
Broady Limited
Salary: From £18,000 to £23,000 per annum + benefits
Posted: 3 days ago
East Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £25000 Per Annum
Posted: 3 days ago
Southampton, Hampshire
Senitor Associates
Salary: £20000 per annum
Posted: 3 days ago
Sevenoaks, Kent
Premier IT
Posted: 4 days ago
Brighton, East Sussex
Oscar Associates (UK) Ltd
Salary: £18000 - £25000 per annum + Benefits
Posted: 4 days ago
Basingstoke, Hampshire
Capita Resourcing - IT Resourcing
Posted: 4 days ago
Guildford, Surrey
Linkpoint Resources
Salary: From £18,000 to £20,000 per annum
Posted: 5 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £22741 - £23941 per annum
Posted: 5 days ago
Thames Ditton, Surrey
Think IT Recruitment
Salary: £25000 - £30000 per annum + Benefits
Posted: 5 days ago
Surrey
Nigel Frank International Limited - Newcastle
Salary: £20000 - £35000 per annum
Posted: 21 days ago
East Grinstead, East Sussex
Vadis People
Salary: £22000 - £25000 per annum
Posted: 27 days ago