The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 30 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Oct 2014
Same period 2013 Same period 2012
First Line Support
Rank 214 254 326
Rank change year-on-year
+40 +72
Permanent jobs requiring a 1st Line Support 249 187 119
As % of all permanent IT jobs located in the South East 1.14% 0.87% 0.54%
As % of the Job Titles category 1.20% 0.92% 0.56%
Number of salaries quoted 235 174 98
Average salary £20,125 £20,500 £20,000
Average salary % change year-on-year
-1.82% +2.50%
90% offered a salary of more than £17,000 £17,581 £17,350
10% offered a salary of more than £24,000 £22,880 £24,150
UK excluding London average salary £20,000 £20,000 £19,000
% change year-on-year
- +5.26%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20745 20387 21229
As % of all permanent IT jobs located in the South East 94.83% 94.92% 95.54%
Number of salaries quoted 16439 16811 18207
Average salary £41,500 £42,000 £40,000
Average salary % change year-on-year
-1.19% +5.00%
90% offered a salary of more than £25,000 £25,000 £25,500
10% offered a salary of more than £62,500 £59,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the South East

1st Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the South East region.

1st Line Support Salary Trend in the South East

1st Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 1st Line Support across the South East region over the 3 months to 30 October 2014.

1st Line Support Salary Histogram in the South East

1st Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the South East region over the 3 months to 30 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey -6 81 £20,750 +1.21% 8
Berkshire +16 39 £21,000 +2.43% 4
West Sussex +26 32 £20,000 - 3
Buckinghamshire +15 32 £22,000 +7.31% 1
Hampshire -15 31 £19,250 -14.82% 7
East Sussex -3 14 £18,500 -17.77% 2
Oxfordshire +19 12 £22,000 +10.00% 1
Kent +4 9 £17,000 -26.08% 2
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 30 October 2014, IT jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 310 (64.18%) Windows
2 224 (46.38%) Microsoft
3 194 (40.17%) MS Office
4 176 (36.44%) Active Directory
5 174 (36.02%) MS Excel
6 134 (27.74%) ITIL
7 122 (25.26%) Windows 7
8 96 (19.88%) SLA
9 73 (15.11%) TCP/IP
10 72 (14.91%) Windows XP
10 72 (14.91%) VMware
11 69 (14.29%) MS Exchange
12 53 (10.97%) Linux
13 50 (10.35%) Citrix
13 50 (10.35%) VMware Infrastructure
14 43 (8.90%) Analytical Skills
15 42 (8.70%) Finance
16 40 (8.28%) Microsoft Certification
16 40 (8.28%) MCP
17 36 (7.45%) Internet
17 36 (7.45%) Windows Server 2008
18 35 (7.25%) SQL Server
19 34 (7.04%) Windows Server 2003
20 33 (6.83%) CRM
20 33 (6.83%) Cisco
21 31 (6.42%) Firewall
22 30 (6.21%) Service Management
22 30 (6.21%) MCSE
23 29 (6.00%) SharePoint
23 29 (6.00%) SQL

1st Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 30 October 2014, IT jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 69 (14.29%) MS Exchange
2 29 (6.00%) SharePoint
3 23 (4.76%) Exchange Server 2003
4 22 (4.55%) Exchange Server 2007
5 18 (3.73%) Exchange Server 2010
6 13 (2.69%) SharePoint 2010
7 11 (2.28%) IBM Notes
7 11 (2.28%) Exchange Server 2013
8 7 (1.45%) Exchange Server 2000
9 4 (0.83%) IIS
9 4 (0.83%) Lync
10 3 (0.62%) Blackberry Enterprise Server
11 2 (0.41%) SAS
Applications
1 194 (40.17%) MS Office
2 174 (36.02%) MS Excel
3 18 (3.73%) MS PowerPoint
4 1 (0.21%) MS Visio
Business Applications
1 2 (0.41%) Agresso
2 1 (0.21%) SalesLogix
2 1 (0.21%) Dynamics AX
Cloud Services
1 6 (1.24%) Office 365
2 3 (0.62%) Google Apps
3 2 (0.41%) SaaS
3 2 (0.41%) PaaS
3 2 (0.41%) IaaS
4 1 (0.21%) Cloud Computing
Communications & Networking
1 73 (15.11%) TCP/IP
2 36 (7.45%) Internet
3 31 (6.42%) Firewall
4 28 (5.80%) VPN
5 25 (5.18%) LAN
5 25 (5.18%) WAN
6 19 (3.93%) DNS
7 12 (2.48%) VoIP
8 10 (2.07%) Wireless
9 9 (1.86%) Cisco PIX
9 9 (1.86%) Cisco ASA
10 8 (1.66%) DHCP
11 7 (1.45%) SAN
12 4 (0.83%) Broadband
13 3 (0.62%) ISDN
13 3 (0.62%) Wi-Fi
14 2 (0.41%) NAS
14 2 (0.41%) Unified Communications
14 2 (0.41%) ADSL
14 2 (0.41%) HTTP
Database & Business Intelligence
1 35 (7.25%) SQL Server
2 7 (1.45%) SQL Server 2008
3 6 (1.24%) Data Warehouse
3 6 (1.24%) SQL Server 2000
3 6 (1.24%) SQL Server 2005
4 5 (1.04%) SQL Server 2012
5 2 (0.41%) MS Access
6 1 (0.21%) Oracle Database
Development Applications
1 6 (1.24%) Team Foundation Server
General
1 42 (8.70%) Finance
2 24 (4.97%) Legal
3 18 (3.73%) Retail
4 16 (3.31%) Telecoms
5 9 (1.86%) German Language
6 7 (1.45%) Marketing
6 7 (1.45%) Automotive
7 6 (1.24%) Banking
8 5 (1.04%) French Language
8 5 (1.04%) Advertising
9 4 (0.83%) Law
10 3 (0.62%) Multimedia
11 2 (0.41%) Billing
11 2 (0.41%) Dutch Language
11 2 (0.41%) Publishing
12 1 (0.21%) Games
12 1 (0.21%) Military
12 1 (0.21%) Aerospace
12 1 (0.21%) Danish Language
12 1 (0.21%) Italian Language
Libraries, Frameworks & Software Standards
1 4 (0.83%) WSE
2 3 (0.62%) .NET
3 2 (0.41%) Flash
4 1 (0.21%) HTML
4 1 (0.21%) ASP.NET
Miscellaneous
1 43 (8.90%) Analytical Skills
2 18 (3.73%) EPoS
3 12 (2.48%) Blackberry
4 11 (2.28%) Computer Science
5 9 (1.86%) Management Information System
6 6 (1.24%) Statistics
7 5 (1.04%) Thin Client
7 5 (1.04%) Fat Client
8 3 (0.62%) Video Conferencing
8 3 (0.62%) iPhone
9 2 (0.41%) iSeries
9 2 (0.41%) IVR
9 2 (0.41%) Smartphone
9 2 (0.41%) Mathematics
10 1 (0.21%) Wiki
10 1 (0.21%) PMI
10 1 (0.21%) AS400
10 1 (0.21%) Handset
10 1 (0.21%) Social Media
10 1 (0.21%) iPad
Operating Systems
1 310 (64.18%) Windows
2 122 (25.26%) Windows 7
3 72 (14.91%) Windows XP
4 53 (10.97%) Linux
5 36 (7.45%) Windows Server 2008
6 34 (7.04%) Windows Server 2003
7 29 (6.00%) Windows Server 2012
8 28 (5.80%) Windows 8
9 14 (2.90%) Red Hat Enterprise Linux
10 13 (2.69%) CentOS
11 11 (2.28%) SUSE
11 11 (2.28%) Debian
11 11 (2.28%) Ubuntu
12 9 (1.86%) Windows 2000 Server
13 6 (1.24%) Windows Vista
14 5 (1.04%) Mac OS X
15 4 (0.83%) Windows 2000
16 2 (0.41%) Windows Mobile
16 2 (0.41%) Android
16 2 (0.41%) UNIX
Processes & Methodologies
1 134 (27.74%) ITIL
2 33 (6.83%) CRM
3 30 (6.21%) Service Management
4 20 (4.14%) Incident Management
5 17 (3.52%) Service Delivery
6 13 (2.69%) CAD
6 13 (2.69%) Workflow
6 13 (2.69%) Kalman Filter
7 12 (2.48%) Line Management
7 12 (2.48%) ITSM
8 11 (2.28%) Problem Management
8 11 (2.28%) Workflow Management
9 9 (1.86%) Change Management
9 9 (1.86%) Software Distribution
10 8 (1.66%) Project Management
11 6 (1.24%) Continuous Improvement
12 5 (1.04%) E-Commerce
13 4 (0.83%) Agile Software Development
13 4 (0.83%) Time Management
13 4 (0.83%) Data Entry
Programming Languages
1 29 (6.00%) SQL
2 14 (2.90%) C
3 2 (0.41%) C#
3 2 (0.41%) T-SQL
4 1 (0.21%) VB
4 1 (0.21%) C++
4 1 (0.21%) Java
Qualifications
1 40 (8.28%) MCP
1 40 (8.28%) Microsoft Certification
2 30 (6.21%) MCSE
3 26 (5.38%) CCNA
3 26 (5.38%) Cisco Certification
4 25 (5.18%) A+ Certification
4 25 (5.18%) Security Cleared
5 19 (3.93%) Degree
6 16 (3.31%) MCITP
7 13 (2.69%) CCSA
7 13 (2.69%) JNCIA
8 11 (2.28%) SC Cleared
9 9 (1.86%) MCSA
10 8 (1.66%) Network+ Certification
11 5 (1.04%) ITIL Foundation Certificate
12 4 (0.83%) HND
12 4 (0.83%) SAP Certification
13 3 (0.62%) ITIL Certification
13 3 (0.62%) MCTS
13 3 (0.62%) DV Cleared
Quality Assurance & Compliance
1 96 (19.88%) SLA
2 10 (2.07%) ISO/IEC 27001
3 5 (1.04%) ISO 9001
4 4 (0.83%) QA
5 2 (0.41%) Sarbanes-Oxley
System Software
1 176 (36.44%) Active Directory
2 50 (10.35%) VMware Infrastructure
3 10 (2.07%) XenApp
4 7 (1.45%) Terminal Services
5 5 (1.04%) VMware Server
6 3 (0.62%) Citrix Presentation Server
6 3 (0.62%) Hyper-V
6 3 (0.62%) XenDesktop
7 2 (0.41%) VMware ESXi
8 1 (0.21%) vSphere
8 1 (0.21%) VMware ESX
8 1 (0.21%) Firmware
Systems Management
1 24 (4.97%) SCCM
2 8 (1.66%) Backup Exec
3 6 (1.24%) Norton AntiVirus
4 2 (0.41%) Tivoli
4 2 (0.41%) Tivoli Storage Manager
4 2 (0.41%) Cisco UCCX
5 1 (0.21%) DameWare
Vendors
1 224 (46.38%) Microsoft
2 72 (14.91%) VMware
3 50 (10.35%) Citrix
4 33 (6.83%) Cisco
5 26 (5.38%) HP
6 14 (2.90%) Red Hat
7 13 (2.69%) Apple
8 12 (2.48%) SAP
9 11 (2.28%) Remedy
10 10 (2.07%) IBM
11 9 (1.86%) Juniper
11 9 (1.86%) McAfee
11 9 (1.86%) Websense
11 9 (1.86%) CheckPoint
11 9 (1.86%) Blue Coat
11 9 (1.86%) F5
12 8 (1.66%) Lumension
12 8 (1.66%) Trend Micro
12 8 (1.66%) SonicWALL
12 8 (1.66%) Clearswift
Crawley, West Sussex
Connect Support Services Ltd
Posted: 2 hours ago
Redhill, Surrey
TLP Consultancy Ltd.
Salary: £20000 - £23000 per annum + Package
Posted: 3 hours ago
Kent
Comtecs
Salary: £14000 Per Annum + Benefits
Posted: 23 hours ago
Maidstone, Kent
Global Technology Solutions Ltd
Salary: £18000 - £25000 per annum + benefits
Posted: Yesterday
Fareham, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £15000 - £16000 per annum
Posted: Yesterday
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £14000 - £18000 Per Annum
Posted: Yesterday
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Unspecified
Posted: Yesterday
Redhill, Surrey
JM
Salary: £18000 - £23000 per annum
Posted: 2 days ago
Reading, Berkshire
JPS Selection
Salary: £20000 - £30000 per annum + Benefits
Posted: 2 days ago
Farnborough
The People Network
Salary: £25000 per annum + Benefits
Posted: 2 days ago
Woking, Surrey
Global Technology Solutions Ltd
Salary: £19000 - £22000 per annum
Posted: 3 days ago
Reading, Berkshire
Austin Fraser
Salary: £20000 - £25000 per annum + benefits
Posted: 3 days ago
Claygate, Surrey
British Heart Foundation
Salary: benefits
Posted: 4 days ago
Camberley, Surrey
Peopleworks
Salary: From £20,000 to £25,000 per annum £20,000 to £25,000 Negotiable + Bonu
Posted: 5 days ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £17000 - £20000 Per Annum
Posted: 5 days ago
Burgess Hill, West Sussex
Owen Daniels Consultancy
Salary: From £18,000 to £21,000 per annum
Posted: 5 days ago
Crawley
Interquest - Korus Group - Brighton
Posted: 6 days ago
Guildford, Surrey
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £22000.00 per annum
Posted: 6 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £17000 - £18300 per annum + £1,200 DV allowance
Posted: 6 days ago
Reading, Berkshire
Circle Recruitment
Salary: £20000 - £24000 per annum
Posted: 6 days ago