South East 1st Line Support Jobs

The table below looks at the demand for the 1st Line Support role in IT jobs within the South East region compared to all other Job Titles we currently track. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 18 November 2008 with a comparison to the same period last year.

First Line Support
Location Aberdeen Aldershot Andover Ascot Atherstone Aylesbury Barnet Basildon Basingstoke Bath Bedford Bedfordshire Berkshire Bexhill-On-Sea Billericay Birmingham Blackburn Bolton Bradford Braintree Brighton Bristol Bromley Buckinghamshire Burton-upon-Trent Cambridge Cambridgeshire Canary Wharf Cardiff Cheshire Chessington Chester Chesterfield City of London Coventry Cranleigh Crawley Crewe Croydon Cwmbran Derby Derbyshire Devon Docklands, London Dudley Dunstable East Midlands East of England East Sussex Eastleigh Edinburgh Egham Ely Enfield England Epsom Essex Farnborough Farnham Feltham Frome Gloucester Gloucestershire Godalming Guildford Halifax Hampshire Harpenden Harrogate Hastings Haverhill Hayes Hemel Hempstead Herefordshire Hertfordshire High Wycombe Highlands Hoddesdon Hounslow Huddersfield Inverness Kent Lancashire Leatherhead Leeds Leicester Leicestershire Lincoln Lincolnshire Liverpool Livingston London Loughborough Lytham St Annes Macclesfield Manchester Marlow Merseyside Middlesbrough Middlesex Milton Keynes Newbury Newcastle Newcastle Upon Tyne Norfolk North East North West North Yorkshire Northampton Northamptonshire Norwich Nottingham Nottinghamshire Oxford Oxfordshire Peterborough Plymouth Portsmouth Potters Bar Prescot Preston Reading Redhill Reigate Romford Rugby Salford Scotland Scunthorpe Sheffield Shropshire Slough Solihull Somerset South East South Wales South West South Yorkshire Southampton Southwark Spalding Stafford Staffordshire Staines Stockport Stourbridge Stratford-upon-Avon Suffolk Sunbury-on-Thames Sunderland Surrey Swindon Telford Tonbridge Torfaen Tyne and Wear UK Uxbridge Wales Ware Warrington Warwick Warwickshire Watford West Bromwich West Lothian West Malling West Midlands West Sussex West Yorkshire Wigan Wilmslow Wiltshire Wimbledon Windsor Woking Yorkshire	3 months to 18 Nov 2008	Same period last year
Rank	227	213
Rank change on same period last year	-14
Matching permanent IT job ads	235	373
As % of all UK permanent IT job ads sampled	0.152 %	0.166 %
As % of the category below	0.825 %	0.893 %
Salaries quoted	203	344
Average minimum salary	£20,150	£19,320
Average salary	£21,180	£20,599
% change on same period last year	+2.82 %
Average maximum salary	£22,211	£21,878
UK excluding London average salary	£20,556	£19,369
% change on same period last year	+6.13 %
Job Titles South East
Matching permanent IT job ads	28492	41789
As % of all UK permanent IT job ads sampled	18.44 %	18.63 %
Salaries quoted	23927	34268
Average minimum salary	£37,010	£36,741
Average salary	£40,287	£40,127
% change on same period last year	+0.39 %
Average maximum salary	£43,564	£43,514
UK excluding London average salary	£38,454	£39,134
% change on same period last year	-1.73 %
1st Line Support England

1st Line Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of permanent IT jobs citing 1st Line Support across the South East region as a proportion of the total demand within the Job Titles category.

1st Line Support
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the South East region.

1st Line Support
Salary Histogram

The chart provides a salary histogram for IT jobs citing 1st Line Support across the South East region over the 3 months to 18 November 2008.

1st Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the South East region over the 3 months to 18 November 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Permanent IT Job Ads	Average Salary Last 3 Months	Average Salary % Change on Same Period Last Year
Surrey	+57	115	£21,390	+0.20 %
Berkshire	-6	44	£21,025	+0.54 %
Hampshire	-26	32	£21,524	+12.72 %
Buckinghamshire	+3	20	£18,592	-9.68 %
East Sussex	+4	9	£16,875	-19.46 %
West Sussex	+12	8	£23,625	+7.38 %
Oxfordshire	+1	8	£21,857	+10.60 %
Middlesex	+22	5	£22,500	+16.47 %
Kent	-13	2	£24,750	+25.23 %

1st Line Support England

1st Line Support
Top 30 Related IT Skills

For the 6 months to 18 November 2008, IT jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 276 (48.42 %) Windows 2 167 (29.30 %) Microsoft 3 151 (26.49 %) Windows XP 4 136 (23.86 %) MS Excel 5 113 (19.82 %) MS Office 6 82 (14.39 %) Windows Server 2003 7 77 (13.51 %) Active Directory 8 56 (9.825 %) Degree 9 54 (9.474 %) SQL 10 51 (8.947 %) Windows 2000 11 44 (7.719 %) Microsoft Certification 12 36 (6.316 %) ITIL 13 35 (6.140 %) Oracle 14 34 (5.965 %) Internet 15 32 (5.614 %) Windows Vista

16 31 (5.439 %) SQL Server 16 31 (5.439 %) SLA 17 29 (5.088 %) Cisco 17 29 (5.088 %) Finance 18 28 (4.912 %) TCP/IP 18 28 (4.912 %) VPN 18 28 (4.912 %) MCP 19 27 (4.737 %) Telecoms 19 27 (4.737 %) Security Cleared 20 25 (4.386 %) Government 21 24 (4.211 %) Pensions 21 24 (4.211 %) Remedy 21 24 (4.211 %) Citrix 21 24 (4.211 %) Cisco Certification 22 23 (4.035 %) CCNA

1st Line Support
Top Related IT Skills by Category

For the 6 months to 18 November 2008, IT jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Development 1 11 (1.930 %) HTML 2 5 (0.877 %) .NET 2 5 (0.877 %) CSS 3 4 (0.702 %) ODBC 4 2 (0.351 %) J2EE 4 2 (0.351 %) ASP 4 2 (0.351 %) JSP 4 2 (0.351 %) Hibernate 4 2 (0.351 %) WebSphere 4 2 (0.351 %) Spring 5 1 (0.175 %) EDI 5 1 (0.175 %) XML 5 1 (0.175 %) ASP.NET	Application Platforms 1 21 (3.684 %) MS Exchange 2 13 (2.281 %) Exchange Server 2003 3 8 (1.404 %) FormScape 4 6 (1.053 %) IIS 5 5 (0.877 %) Exchange Server 2000 5 5 (0.877 %) SharePoint 5 5 (0.877 %) Lotus Notes 6 4 (0.702 %) Exchange Server 5.5 7 2 (0.351 %) SharePoint Server 2007 7 2 (0.351 %) GroupWise 7 2 (0.351 %) ArcGIS 8 1 (0.175 %) Exchange Server 2007 8 1 (0.175 %) Blackberry Enterprise Server
Applications 1 136 (23.86 %) MS Excel 2 113 (19.82 %) MS Office 3 7 (1.228 %) Photoshop 4 5 (0.877 %) MS PowerPoint 5 4 (0.702 %) CA Clarity 6 2 (0.351 %) SPSS 7 1 (0.175 %) Spreadsheet	Business Applications 1 14 (2.456 %) Oracle Applications 2 12 (2.105 %) Oracle iRecruitment 2 12 (2.105 %) Oracle HRMS 3 2 (0.351 %) Oracle Financials 3 2 (0.351 %) GoldMine 4 1 (0.175 %) Navision
Communications & Networking 1 34 (5.965 %) Internet 2 28 (4.912 %) TCP/IP 2 28 (4.912 %) VPN 3 17 (2.982 %) LAN 4 15 (2.632 %) DNS 5 12 (2.105 %) WAN 5 12 (2.105 %) Firewall 6 8 (1.404 %) Broadband 6 8 (1.404 %) Network Security 7 7 (1.228 %) Wireless 8 6 (1.053 %) VoIP 9 5 (0.877 %) ADSL 10 4 (0.702 %) SMTP 11 3 (0.526 %) Frame Relay 11 3 (0.526 %) ATM 11 3 (0.526 %) 3G 12 2 (0.351 %) DHCP 13 1 (0.175 %) IP Telephony 13 1 (0.175 %) IMAP 13 1 (0.175 %) Cisco IPT	Database & Business Intelligence 1 31 (5.439 %) SQL Server 2 13 (2.281 %) MySQL 3 12 (2.105 %) Oracle Discoverer 4 5 (0.877 %) Crystal Reports 4 5 (0.877 %) BusinessObjects 5 2 (0.351 %) SQL Server 2000 5 2 (0.351 %) Oracle 10g 5 2 (0.351 %) DB2 5 2 (0.351 %) Oracle Reports 5 2 (0.351 %) Oracle 8/8i 5 2 (0.351 %) Oracle 9i 5 2 (0.351 %) GIS 5 2 (0.351 %) SQL Server 2005 6 1 (0.175 %) Datawarehouse 6 1 (0.175 %) MS Access 6 1 (0.175 %) Informix 6 1 (0.175 %) SQLPlus
Development Applications 1 2 (0.351 %) Dreamweaver 2 1 (0.175 %) FrontPage	General 1 29 (5.088 %) Finance 2 27 (4.737 %) Telecoms 3 25 (4.386 %) Government 4 24 (4.211 %) Pensions 5 22 (3.860 %) Health 6 21 (3.684 %) Automotive 7 12 (2.105 %) Education 8 6 (1.053 %) Marketing 8 6 (1.053 %) Insurance 8 6 (1.053 %) Local Government 9 5 (0.877 %) Retail 10 4 (0.702 %) Advertising 11 3 (0.526 %) Publishing 12 2 (0.351 %) Music 12 2 (0.351 %) Billing 13 1 (0.175 %) Manufacturing 13 1 (0.175 %) Electronics 13 1 (0.175 %) Electric 13 1 (0.175 %) Pharmaceutical
Miscellaneous 1 19 (3.333 %) German Language 2 17 (2.982 %) French Language 3 10 (1.754 %) Client/Server 3 10 (1.754 %) Statistics 3 10 (1.754 %) Computer Science 4 9 (1.579 %) Blackberry 5 8 (1.404 %) Management Information System 6 5 (0.877 %) AS400 6 5 (0.877 %) EFT 7 4 (0.702 %) Replication 8 3 (0.526 %) Polish Language 8 3 (0.526 %) Russian Language 8 3 (0.526 %) Mathematics 9 2 (0.351 %) Italian Language 9 2 (0.351 %) Japanese Language 9 2 (0.351 %) NHS 9 2 (0.351 %) Spanish Language 10 1 (0.175 %) PDA 10 1 (0.175 %) Informatics 10 1 (0.175 %) Handset	Operating Systems 1 276 (48.42 %) Windows 2 151 (26.49 %) Windows XP 3 82 (14.39 %) Windows Server 2003 4 51 (8.947 %) Windows 2000 5 32 (5.614 %) Windows Vista 6 23 (4.035 %) Linux 7 14 (2.456 %) UNIX 8 11 (1.930 %) Windows NT 9 7 (1.228 %) NetWare 10 5 (0.877 %) Windows 2000 Server 10 5 (0.877 %) Red Hat Linux 11 3 (0.526 %) Fedora 12 2 (0.351 %) CentOS 12 2 (0.351 %) Ubuntu 13 1 (0.175 %) SUSE 13 1 (0.175 %) Mac OS X
Processes & Methodologies 1 36 (6.316 %) ITIL 2 27 (4.737 %) Security Cleared 3 15 (2.632 %) SC Cleared 4 14 (2.456 %) CRM 5 13 (2.281 %) Incident Management 6 12 (2.105 %) Integration Testing 7 10 (1.754 %) Service Management 7 10 (1.754 %) Content Management 8 8 (1.404 %) Software Testing 9 7 (1.228 %) Service Delivery 9 7 (1.228 %) Disaster Recovery 10 6 (1.053 %) Project Management 11 5 (0.877 %) Web Development 11 5 (0.877 %) Risk Management 11 5 (0.877 %) Time Management 11 5 (0.877 %) Performance Management 12 3 (0.526 %) Logistics 12 3 (0.526 %) Document Management 12 3 (0.526 %) Process Management 12 3 (0.526 %) Configuration Management	Programming Languages 1 54 (9.474 %) SQL 2 7 (1.228 %) C 3 6 (1.053 %) PHP 4 5 (0.877 %) Java 5 3 (0.526 %) JavaScript 6 2 (0.351 %) VBScript 6 2 (0.351 %) VB 7 1 (0.175 %) COBOL
Qualifications 1 56 (9.825 %) Degree 2 44 (7.719 %) Microsoft Certification 3 28 (4.912 %) MCP 4 24 (4.211 %) Cisco Certification 5 23 (4.035 %) CCNA 6 14 (2.456 %) MCSE 7 8 (1.404 %) A+ Certification 8 7 (1.228 %) MCDST 8 7 (1.228 %) MCSA 9 2 (0.351 %) CCNP 9 2 (0.351 %) CCVP 10 1 (0.175 %) MCTS 10 1 (0.175 %) HND 10 1 (0.175 %) ECDL	Quality Assurance & Compliance 1 31 (5.439 %) SLA 2 2 (0.351 %) QA
System Software 1 77 (13.51 %) Active Directory 2 4 (0.702 %) VMware Infrastructure 3 3 (0.526 %) Terminal Server 4 2 (0.351 %) ISA Server 5 1 (0.175 %) Citrix Presentation Server 5 1 (0.175 %) Backup Exec 5 1 (0.175 %) MetaFrame 5 1 (0.175 %) Terminal Services	Systems Management 1 6 (1.053 %) Norton AntiVirus 2 2 (0.351 %) ZENworks 3 1 (0.175 %) OpenView
Vendors 1 167 (29.30 %) Microsoft 2 35 (6.140 %) Oracle 3 29 (5.088 %) Cisco 4 24 (4.211 %) Remedy 4 24 (4.211 %) Citrix 5 12 (2.105 %) Apple 6 9 (1.579 %) Novell 7 7 (1.228 %) Symantec 8 5 (0.877 %) Business Objects 8 5 (0.877 %) Lotus 8 5 (0.877 %) Red Hat 9 4 (0.702 %) VMware 10 3 (0.526 %) Kofax 10 3 (0.526 %) HP 10 3 (0.526 %) Avaya 11 2 (0.351 %) Nortel 11 2 (0.351 %) SAP 11 2 (0.351 %) IBM 11 2 (0.351 %) BT 12 1 (0.175 %) LANDesk