The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 2 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2015
Same period 2014 Same period 2013
First Line Support
Rank 277 229 290
Rank change year-on-year
-48 +61
Permanent jobs requiring a 1st Line Support 184 228 145
As % of all permanent IT jobs located in the South East 0.87% 1.01% 0.68%
As % of the Job Titles category 0.92% 1.07% 0.71%
Number of salaries quoted 174 218 142
Average salary £21,000 £21,000 £20,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £18,000 £17,500 £17,000
10% offered a salary of more than £26,000 £27,000 £23,000
UK excluding London average salary £20,500 £20,000 £19,500
% change year-on-year
+2.50% +2.56%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
19999 21359 20410
As % of all permanent IT jobs located in the South East 94.58% 94.84% 95.12%
Number of salaries quoted 16641 16800 16826
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £60,000 £61,500
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

1st Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the South East

1st Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the South East region.

1st Line Support Salary Trend in the South East

1st Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 1st Line Support across the South East region over the 3 months to 2 September 2015.

1st Line Support Salary Histogram in the South East

1st Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the South East region over the 3 months to 2 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey -11 51 £20,750 -3.48% 2
Hampshire +21 48 £20,000 - 3
Berkshire +2 36 £22,000 +4.76% 2
Kent 0 14 £19,500 -4.87% 1
West Sussex -3 13 £21,500 +22.85%
Oxfordshire +9 12 £18,500 -15.90% 1
Buckinghamshire -24 12 £20,000 -3.61%
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 2 September 2015, IT jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 248 (60.93%) Windows
2 208 (51.11%) Microsoft
3 162 (39.80%) Active Directory
4 130 (31.94%) MS Excel
5 123 (30.22%) MS Office
6 118 (28.99%) SLA
7 82 (20.15%) ITIL
8 72 (17.69%) MS Exchange
9 68 (16.71%) Windows 7
10 66 (16.22%) TCP/IP
11 64 (15.72%) Linux
12 56 (13.76%) VMware
13 55 (13.51%) Windows XP
14 49 (12.04%) Windows 8
15 44 (10.81%) Microsoft Certification
16 42 (10.32%) Windows Server 2008
17 40 (9.83%) WAN
18 39 (9.58%) Firewall
19 38 (9.34%) SQL
19 38 (9.34%) Windows Server 2012
20 37 (9.09%) LAN
21 34 (8.35%) DNS
22 32 (7.86%) Windows Server 2003
22 32 (7.86%) SQL Server
23 30 (7.37%) Security Cleared
23 30 (7.37%) VMware Infrastructure
24 27 (6.63%) Exchange Server 2010
25 26 (6.39%) Degree
25 26 (6.39%) Internet
26 24 (5.90%) VoIP

1st Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 2 September 2015, IT jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 72 (17.69%) MS Exchange
2 27 (6.63%) Exchange Server 2010
3 22 (5.41%) Exchange Server 2007
4 17 (4.18%) Exchange Server 2013
5 11 (2.70%) Exchange Server 2000
6 9 (2.21%) Exchange Server 2003
7 5 (1.23%) CMS
7 5 (1.23%) Drupal
7 5 (1.23%) Alfresco
7 5 (1.23%) WordPress
8 4 (0.98%) Blackberry Enterprise Server
9 3 (0.74%) IIS
9 3 (0.74%) WorkSite
10 2 (0.49%) SharePoint
11 1 (0.25%) Lync
Applications
1 130 (31.94%) MS Excel
2 123 (30.22%) MS Office
3 6 (1.47%) MS PowerPoint
4 4 (0.98%) Adobe Creative Suite
Business Applications
1 1 (0.25%) Infor CRM
1 1 (0.25%) Dynamics CRM
1 1 (0.25%) Remedy ITSM
Cloud Services
1 5 (1.23%) Office 365
Communications & Networking
1 66 (16.22%) TCP/IP
2 40 (9.83%) WAN
3 39 (9.58%) Firewall
4 37 (9.09%) LAN
5 34 (8.35%) DNS
6 26 (6.39%) Internet
7 24 (5.90%) VoIP
8 22 (5.41%) DHCP
9 20 (4.91%) VPN
10 9 (2.21%) SAN
11 8 (1.97%) iSCSI
11 8 (1.97%) NAS
11 8 (1.97%) Ethernet
12 7 (1.72%) Unified Communications
13 6 (1.47%) FTP
14 5 (1.23%) SSL
15 4 (0.98%) VLAN
16 3 (0.74%) Wi-Fi
16 3 (0.74%) Wireless
16 3 (0.74%) SSH
Database & Business Intelligence
1 32 (7.86%) SQL Server
2 19 (4.67%) MySQL
3 2 (0.49%) SQL Server 2008
3 2 (0.49%) SQL Server 2012
3 2 (0.49%) SQL Server 2000
3 2 (0.49%) PostgreSQL
4 1 (0.25%) SQL Server 2005
Development Applications
1 5 (1.23%) HP UFT
2 1 (0.25%) SQL Server Management Studio (SSMS)
General
1 16 (3.93%) Finance
2 10 (2.46%) Telecoms
3 8 (1.97%) Law
3 8 (1.97%) Retail
4 7 (1.72%) Manufacturing
5 4 (0.98%) Banking
5 4 (0.98%) German Language
6 3 (0.74%) Marketing
7 2 (0.49%) Games
8 1 (0.25%) Dutch Language
8 1 (0.25%) French Language
8 1 (0.25%) Norwegian Language
8 1 (0.25%) Swedish Language
Libraries, Frameworks & Software Standards
1 15 (3.69%) HTML
2 5 (1.23%) Application Packaging
3 3 (0.74%) CSS
3 3 (0.74%) Web Services
3 3 (0.74%) LAMP
4 2 (0.49%) XML
5 1 (0.25%) WCF
5 1 (0.25%) ASP.NET MVC
5 1 (0.25%) ASP.NET Web Forms
5 1 (0.25%) .NET
5 1 (0.25%) ADO.NET
5 1 (0.25%) ASP.NET
Miscellaneous
1 22 (5.41%) Analytical Skills
2 14 (3.44%) Video Conferencing
3 10 (2.46%) EPoS
4 8 (1.97%) Data Centre
5 7 (1.72%) Life Science
6 6 (1.47%) NHS
6 6 (1.47%) Blackberry
7 5 (1.23%) iPad
8 4 (0.98%) iPhone
9 3 (0.74%) FMCG
9 3 (0.74%) Fat Client
9 3 (0.74%) Mathematics
9 3 (0.74%) Computer Science
9 3 (0.74%) Thin Client
9 3 (0.74%) Biometrics
10 2 (0.49%) Management Information System
10 2 (0.49%) Smartphone
10 2 (0.49%) PDA
10 2 (0.49%) User Experience
11 1 (0.25%) e-Health
Operating Systems
1 248 (60.93%) Windows
2 68 (16.71%) Windows 7
3 64 (15.72%) Linux
4 55 (13.51%) Windows XP
5 49 (12.04%) Windows 8
6 42 (10.32%) Windows Server 2008
7 38 (9.34%) Windows Server 2012
8 32 (7.86%) Windows Server 2003
9 19 (4.67%) Windows Vista
10 13 (3.19%) Windows 2000 Server
11 11 (2.70%) Mac OS X
12 10 (2.46%) UNIX
13 8 (1.97%) Apple iOS
14 6 (1.47%) Android
15 5 (1.23%) Ubuntu
15 5 (1.23%) Windows 2000
15 5 (1.23%) CentOS
16 4 (0.98%) Red Hat Enterprise Linux
Processes & Methodologies
1 82 (20.15%) ITIL
2 21 (5.16%) Service Delivery
3 19 (4.67%) Service Management
4 17 (4.18%) Problem Management
5 16 (3.93%) Incident Management
6 10 (2.46%) System Testing
7 9 (2.21%) CRM
8 8 (1.97%) Technical Architecture
8 8 (1.97%) Kalman Filter
9 7 (1.72%) Software Deployment
9 7 (1.72%) Performance Management
10 6 (1.47%) Time Management
11 5 (1.23%) Test Scripting
11 5 (1.23%) Migration
12 3 (0.74%) PRINCE2
12 3 (0.74%) Logistics
12 3 (0.74%) People Management
12 3 (0.74%) Customer Engagement
13 2 (0.49%) Data Protection
13 2 (0.49%) Data Centre Operations
Programming Languages
1 38 (9.34%) SQL
2 12 (2.95%) PowerShell
3 7 (1.72%) VB
4 3 (0.74%) PHP
5 2 (0.49%) JavaScript
6 1 (0.25%) C
6 1 (0.25%) C#
6 1 (0.25%) T-SQL
Qualifications
1 44 (10.81%) Microsoft Certification
2 30 (7.37%) Security Cleared
3 26 (6.39%) Degree
4 24 (5.90%) SC Cleared
4 24 (5.90%) Cisco Certification
5 22 (5.41%) CCNA
6 21 (5.16%) MCSE
7 17 (4.18%) MCP
8 13 (3.19%) MCSA
9 12 (2.95%) MCITP
10 9 (2.21%) ITIL Foundation Certificate
11 8 (1.97%) A+ Certification
12 7 (1.72%) MOS
13 5 (1.23%) DV Cleared
14 3 (0.74%) VMware Certified Professional (VCP)
14 3 (0.74%) MCTS
14 3 (0.74%) ITIL Certification
15 2 (0.49%) Network+ Certification
15 2 (0.49%) HNC
15 2 (0.49%) HND
Quality Assurance & Compliance
1 118 (28.99%) SLA
2 5 (1.23%) QA
System Software
1 162 (39.80%) Active Directory
2 30 (7.37%) VMware Infrastructure
3 14 (3.44%) Hyper-V
4 3 (0.74%) vSphere
5 1 (0.25%) XenApp
5 1 (0.25%) VMware Server
Systems Management
1 9 (2.21%) Backup Exec
2 5 (1.23%) Plesk
2 5 (1.23%) cPanel
3 4 (0.98%) Tivoli
3 4 (0.98%) Tivoli Storage Manager
4 3 (0.74%) SCSM
5 1 (0.25%) Norton AntiVirus
5 1 (0.25%) SCCM
Vendors
1 208 (51.11%) Microsoft
2 56 (13.76%) VMware
3 21 (5.16%) Citrix
4 17 (4.18%) Cisco
5 16 (3.93%) Oracle
6 12 (2.95%) Apple
7 10 (2.46%) Macromedia
8 9 (2.21%) Red Hat
9 8 (1.97%) Adobe
10 7 (1.72%) HP
11 5 (1.23%) SAP
12 4 (0.98%) IBM
12 4 (0.98%) MobileIron
12 4 (0.98%) Dell KACE
13 3 (0.74%) Salesforce.com
13 3 (0.74%) Remedy
13 3 (0.74%) CA
14 2 (0.49%) Avaya
15 1 (0.25%) Hyland
15 1 (0.25%) Computacenter
Berkshire
Global Technology Solutions Ltd
Salary: £19661 per annum
Posted: 2 hours ago
Petersfield, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £19000 - £23000 per annum + Benefits
Posted: 10 hours ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £22,000 per annum plus on-call Allowance + benefits
Posted: 6 days ago
Camberley, Surrey
Peopleworks
Salary: From £22,000 to £27,000 per annum £22,000 to £27,000 Negotiable + Bonu
Posted: 6 days ago
Shepperton
Recruitment Genius
Salary: £19000 - £23000 per annum
Posted: 6 days ago
Brighton, East Sussex (BN1)
Guru Careers
Salary: £18,000 DOE + Benefits
Posted: 8 days ago
Maidstone
Pearson Whiffin
Salary: £20000 - £25000 per annum
Posted: 9 days ago
Fareham
Deerfoot IT
Salary: £18000 - £25000 per annum + Excellent Benefits
Posted: 12 days ago