The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 27 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Jan 2015
Same period 2014 Same period 2013
First Line Support
Rank 242 243 299
Rank change year-on-year
+1 +56
Permanent jobs requiring a 1st Line Support 226 174 152
As % of all permanent IT jobs located in the South East 1.09% 0.87% 0.68%
As % of the Job Titles category 1.14% 0.92% 0.72%
Number of salaries quoted 209 162 135
Average salary £20,250 £21,500 £21,000
Average salary % change year-on-year
-5.81% +2.38%
90% offered a salary of more than £17,000 £18,500 £17,450
10% offered a salary of more than £22,500 £23,600 £24,000
UK excluding London average salary £19,750 £20,000 £20,000
% change year-on-year
-1.25% -
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
19778 18992 21191
As % of all permanent IT jobs located in the South East 95.60% 94.69% 95.23%
Number of salaries quoted 16131 15197 18404
Average salary £42,000 £42,500 £40,000
Average salary % change year-on-year
-1.17% +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the South East

1st Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the South East region.

1st Line Support Salary Trend in the South East

1st Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 1st Line Support across the South East region over the 3 months to 27 January 2015.

1st Line Support Salary Histogram in the South East

1st Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the South East region over the 3 months to 27 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +17 71 £20,500 -4.65% 8
Hampshire -11 49 £21,500 - 8
Berkshire +4 31 £21,000 -4.54% 4
East Sussex +5 23 £18,500 -17.77% 2
West Sussex +9 17 £19,000 -11.62% 2
Kent +2 17 £21,000 -8.69% 5
Buckinghamshire -7 15 £19,000 -8.43%
Oxfordshire -12 3 £19,000 -3.79%
Middlesex - 1 £25,000 -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 27 January 2015, IT jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 279 (59.24%) Windows
2 235 (49.89%) Microsoft
3 201 (42.68%) MS Office
4 174 (36.94%) MS Excel
5 135 (28.66%) Active Directory
6 127 (26.96%) ITIL
7 103 (21.87%) Windows 7
8 70 (14.86%) SLA
9 67 (14.23%) Citrix
10 64 (13.59%) MS Exchange
11 62 (13.16%) TCP/IP
12 59 (12.53%) Windows XP
13 57 (12.10%) MCP
14 49 (10.40%) Service Management
14 49 (10.40%) Internet
14 49 (10.40%) VMware
15 48 (10.19%) Linux
16 42 (8.92%) Microsoft Certification
17 40 (8.49%) Windows Server 2008
18 38 (8.07%) VMware Infrastructure
19 37 (7.86%) WAN
20 36 (7.64%) SQL
20 36 (7.64%) CRM
20 36 (7.64%) Analytical Skills
21 35 (7.43%) HP
22 34 (7.22%) LAN
23 33 (7.01%) Cisco
23 33 (7.01%) Degree
24 31 (6.58%) Incident Management
24 31 (6.58%) DNS

1st Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 27 January 2015, IT jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 64 (13.59%) MS Exchange
2 28 (5.94%) SharePoint
3 18 (3.82%) Exchange Server 2003
4 17 (3.61%) Exchange Server 2010
5 15 (3.18%) Exchange Server 2007
6 9 (1.91%) Exchange Server 2013
7 4 (0.85%) WorkSite
8 2 (0.42%) Blackberry Enterprise Server
8 2 (0.42%) IBM Notes
8 2 (0.42%) SharePoint 2010
8 2 (0.42%) Lync
9 1 (0.21%) IIS
9 1 (0.21%) SAS
9 1 (0.21%) Exchange Server 2000
Applications
1 201 (42.68%) MS Office
2 174 (36.94%) MS Excel
3 21 (4.46%) MS PowerPoint
4 2 (0.42%) MS Visio
Business Applications
1 6 (1.27%) Agresso
2 1 (0.21%) SalesLogix
2 1 (0.21%) Dynamics AX
Cloud Services
1 15 (3.18%) Office 365
2 4 (0.85%) Google Apps
3 1 (0.21%) IaaS
3 1 (0.21%) Cloud Computing
3 1 (0.21%) SaaS
3 1 (0.21%) PaaS
Communications & Networking
1 62 (13.16%) TCP/IP
2 49 (10.40%) Internet
3 37 (7.86%) WAN
4 34 (7.22%) LAN
5 31 (6.58%) DNS
5 31 (6.58%) Firewall
6 26 (5.52%) VPN
7 22 (4.67%) DHCP
8 17 (3.61%) VoIP
9 14 (2.97%) Broadband
10 11 (2.34%) Wireless
11 8 (1.70%) SAN
12 5 (1.06%) Cisco PIX
12 5 (1.06%) Cisco ASA
13 4 (0.85%) Wi-Fi
13 4 (0.85%) ADSL
14 3 (0.64%) ISDN
14 3 (0.64%) FTP
15 2 (0.42%) NAS
16 1 (0.21%) Unified Communications
Database & Business Intelligence
1 28 (5.94%) SQL Server
2 7 (1.49%) MySQL
3 2 (0.42%) SQL Server 2000
3 2 (0.42%) SQL Server 2005
3 2 (0.42%) SQL Server 2008
3 2 (0.42%) SQL Server 2012
4 1 (0.21%) Oracle Database
General
1 20 (4.25%) Finance
2 19 (4.03%) Legal
3 18 (3.82%) Telecoms
4 10 (2.12%) Retail
5 9 (1.91%) Advertising
6 8 (1.70%) Games
7 7 (1.49%) Law
8 6 (1.27%) German Language
9 4 (0.85%) French Language
10 3 (0.64%) Multimedia
10 3 (0.64%) Manufacturing
11 2 (0.42%) Publishing
12 1 (0.21%) Aerospace
12 1 (0.21%) Local Government
12 1 (0.21%) Marketing
12 1 (0.21%) Military
Libraries, Frameworks & Software Standards
1 7 (1.49%) WSE
2 2 (0.42%) Flash
3 1 (0.21%) MAPI
3 1 (0.21%) HTML
3 1 (0.21%) .NET
Miscellaneous
1 36 (7.64%) Analytical Skills
2 21 (4.46%) Blackberry
3 13 (2.76%) EPoS
4 11 (2.34%) Thin Client
4 11 (2.34%) Fat Client
5 9 (1.91%) Computer Science
6 8 (1.70%) Management Information System
7 7 (1.49%) Mathematics
8 6 (1.27%) Mobile Computing
9 4 (0.85%) iPhone
9 4 (0.85%) iPad
10 3 (0.64%) Video Conferencing
10 3 (0.64%) AS400
11 2 (0.42%) Handset
11 2 (0.42%) iSeries
11 2 (0.42%) User Experience
12 1 (0.21%) Social Media
12 1 (0.21%) Kindle
12 1 (0.21%) Digital Media
12 1 (0.21%) New Media
Operating Systems
1 279 (59.24%) Windows
2 103 (21.87%) Windows 7
3 59 (12.53%) Windows XP
4 48 (10.19%) Linux
5 40 (8.49%) Windows Server 2008
6 25 (5.31%) Windows 8
7 24 (5.10%) Windows Server 2003
8 23 (4.88%) Windows Server 2012
9 15 (3.18%) CentOS
9 15 (3.18%) Red Hat Enterprise Linux
10 13 (2.76%) SUSE
10 13 (2.76%) Debian
10 13 (2.76%) Ubuntu
11 11 (2.34%) Mac OS
12 6 (1.27%) Windows Vista
12 6 (1.27%) Mac OS X
13 4 (0.85%) Windows 2000
14 2 (0.42%) Windows 2000 Server
14 2 (0.42%) UNIX
15 1 (0.21%) Apple iOS
Processes & Methodologies
1 127 (26.96%) ITIL
2 49 (10.40%) Service Management
3 36 (7.64%) CRM
4 31 (6.58%) Incident Management
5 21 (4.46%) Service Delivery
6 20 (4.25%) ITSM
7 19 (4.03%) Kalman Filter
8 10 (2.12%) Project Planning
9 6 (1.27%) Line Management
10 5 (1.06%) Change Management
11 4 (0.85%) E-Commerce
11 4 (0.85%) ERP
11 4 (0.85%) Agile Software Development
11 4 (0.85%) Time Management
11 4 (0.85%) Customer Engagement
11 4 (0.85%) Mentoring
12 3 (0.64%) ITIL V3
12 3 (0.64%) Software Distribution
12 3 (0.64%) Data Protection
12 3 (0.64%) Asset Management
Programming Languages
1 36 (7.64%) SQL
2 12 (2.55%) C
Qualifications
1 57 (12.10%) MCP
2 42 (8.92%) Microsoft Certification
3 33 (7.01%) Degree
4 28 (5.94%) A+ Certification
5 23 (4.88%) Cisco Certification
5 23 (4.88%) CCNA
6 19 (4.03%) Network+ Certification
7 18 (3.82%) MCSE
8 17 (3.61%) Security Cleared
9 12 (2.55%) CCSA
9 12 (2.55%) JNCIA
10 11 (2.34%) MCITP
11 10 (2.12%) HND
12 9 (1.91%) ITIL Foundation Certificate
13 8 (1.70%) SC Cleared
13 8 (1.70%) MCSA
14 4 (0.85%) SAP Certification
15 3 (0.64%) ITIL Certification
15 3 (0.64%) DV Cleared
16 2 (0.42%) MCTS
Quality Assurance & Compliance
1 70 (14.86%) SLA
2 7 (1.49%) ISO/IEC 27001
3 5 (1.06%) ISO 9001
4 2 (0.42%) Sarbanes-Oxley
5 1 (0.21%) QA
System Software
1 135 (28.66%) Active Directory
2 38 (8.07%) VMware Infrastructure
3 23 (4.88%) XenApp
4 13 (2.76%) Terminal Services
5 10 (2.12%) Citrix Presentation Server
5 10 (2.12%) XenDesktop
6 4 (0.85%) Hyper-V
7 2 (0.42%) VMware Server
7 2 (0.42%) VMware ESXi
8 1 (0.21%) VirtualBox
8 1 (0.21%) KVM
8 1 (0.21%) vSphere
8 1 (0.21%) VMware ESX
8 1 (0.21%) Firmware
Systems Management
1 22 (4.67%) SCCM
2 13 (2.76%) Backup Exec
3 10 (2.12%) Norton AntiVirus
4 2 (0.42%) WSUS
Vendors
1 235 (49.89%) Microsoft
2 67 (14.23%) Citrix
3 49 (10.40%) VMware
4 35 (7.43%) HP
5 33 (7.01%) Cisco
6 16 (3.40%) Apple
7 15 (3.18%) Red Hat
8 13 (2.76%) Remedy
9 12 (2.55%) Symantec
10 11 (2.34%) Sun
11 10 (2.12%) Veeam
12 7 (1.49%) SAP
13 5 (1.06%) Juniper
13 5 (1.06%) CheckPoint
13 5 (1.06%) McAfee
13 5 (1.06%) Websense
13 5 (1.06%) Blue Coat
13 5 (1.06%) F5
14 4 (0.85%) Lumension
14 4 (0.85%) Trend Micro
South East
DCL Search & Selection
Salary: £23k per year + Health + Pension
Posted: 12 hours ago
Guildford, Surrey
Information Technology Services
Salary: £18k - 22k per year
Posted: 13 hours ago
Sevenoaks, Kent
Roc Search
Salary: £18000 - £25000 per annum + Benefits
Posted: 19 hours ago
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £19000 - £23000 per annum + Excellent Benefits
Posted: Yesterday
Woking, Surrey
Capital IT Resourcing LTD
Salary: £18k - 22k per year + Overtime & Shift Allowance
Posted: Yesterday
Camberley, Surrey
Peopleworks
Salary: From £20,000 to £25,000 per annum £20,000 to £25,000 Negotiable + Bonu
Posted: 2 days ago
Woking, Surrey
Broady Limited
Salary: From £18,000 to £22,000 per annum + shift allowance + benefits
Posted: 2 days ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £17000 - £20000 Per Annum
Posted: 4 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £18000 - £20000 per annum + ben+training
Posted: 4 days ago
Woking, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £24000 per annum
Posted: 4 days ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £18000 - £21000 Per Annum
Posted: 4 days ago
Southampton, Hampshire
Greywood Associates Limited
Salary: £17500 - £20000 per annum + benefits
Posted: 5 days ago
Crawley, West Sussex
Connect Support Services Ltd
Posted: 5 days ago
Slough, Berkshire
Opus Recruitment Solutions Ltd
Salary: £18000 - £22500 per annum
Posted: 5 days ago
Reading, Berkshire
Charlotte James Associates
Salary: £22700 per annum
Posted: 5 days ago
Farnborough, Hampshire
Tank Recruitment
Salary: £25000 per annum
Posted: 5 days ago
Whitstable
Capita - ITPS
Salary: £20000 - £23000 per annum + Excellent Benefits
Posted: 6 days ago
Chatham, Kent
JNC Recruitment
Salary: Up to £22,000 per annum
Posted: 6 days ago
Basingstoke
Capita - ITPS
Posted: 7 days ago