The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the West Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Yorkshire region.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
First Line Support
Rank 155 159 139
Rank change year-on-year
+4 -20
Permanent jobs requiring a 1st Line Support 18 13 14
As % of all permanent IT jobs located in West Yorkshire 0.487% 0.403% 0.474%
As % of the Job Titles category 0.511% 0.414% 0.491%
Number of salaries quoted 17 12 14
Average salary £18,000 £19,000 £21,000
Average salary % change year-on-year
-5.26% -9.52%
90% offered a salary of more than £16,000 £13,000 £19,000
10% offered a salary of more than £24,200 £22,850 £40,000
UK excluding London average salary £19,500 £19,500 £20,000
% change year-on-year
- -2.50%
All Job Titles
West Yorkshire
Permanent IT job ads with a match in the
Job Titles category
3523 3138 2854
As % of all permanent IT jobs located in West Yorkshire 95.37% 97.30% 96.61%
Number of salaries quoted 2832 2619 2391
Average salary £35,000 £35,000 £33,000
Average salary % change year-on-year
- +6.05%
90% offered a salary of more than £23,500 £23,000 £23,500
10% offered a salary of more than £50,000 £50,000 £49,750
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
1st Line Support
Yorkshire

1st Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support across the West Yorkshire region as a proportion of the total demand within the Job Titles category.

West Yorkshire 1st Line Support Jobs Demand Trend

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the West Yorkshire region.

West Yorkshire 1st Line Support Salary Trend

1st Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the West Yorkshire region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Leeds -17 10 £18,000 -5.26%
Bradford +11 6 £17,000 +79.32%
Huddersfield - 2 £27,500 -
Ilkley - 1 - -
Otley - 1 - -
Pudsey - 1 £20,000 -
1st Line Support
Yorkshire

1st Line Support
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the West Yorkshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 22 (59.46%) Windows
1 22 (59.46%) MS Excel
2 21 (56.76%) Microsoft
3 15 (40.54%) Windows XP
4 13 (35.14%) Active Directory
5 12 (32.43%) Microsoft Certification
6 10 (27.03%) Degree
7 9 (24.32%) Windows 7
7 9 (24.32%) MS Exchange
7 9 (24.32%) MS Office
8 7 (18.92%) Windows Vista
9 6 (16.22%) MCSE
9 6 (16.22%) TCP/IP
9 6 (16.22%) DNS
9 6 (16.22%) Windows 8
10 5 (13.51%) SLA
10 5 (13.51%) VPN
10 5 (13.51%) C
10 5 (13.51%) ITIL
11 4 (10.81%) MCP
11 4 (10.81%) SQL Server
11 4 (10.81%) LAN
11 4 (10.81%) MCSA
11 4 (10.81%) WAN
11 4 (10.81%) Cisco Certification
11 4 (10.81%) Firewall
11 4 (10.81%) VMware
12 3 (8.108%) Time Management
12 3 (8.108%) Backup Exec
12 3 (8.108%) WatchGuard

1st Line Support
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the West Yorkshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (2.703%) .NET
1 1 (2.703%) XML
Application Platforms
1 9 (24.32%) MS Exchange
2 3 (8.108%) Exchange Server 2010
3 1 (2.703%) IIS
Applications
1 22 (59.46%) MS Excel
2 9 (24.32%) MS Office
Communications & Networking
1 6 (16.22%) TCP/IP
1 6 (16.22%) DNS
2 5 (13.51%) VPN
3 4 (10.81%) LAN
3 4 (10.81%) Firewall
3 4 (10.81%) WAN
4 3 (8.108%) VoIP
4 3 (8.108%) SSL
5 2 (5.405%) DEFINITY
5 2 (5.405%) SAN
5 2 (5.405%) Network Security
Database & Business Intelligence
1 4 (10.81%) SQL Server
2 1 (2.703%) SQL Server 2005
2 1 (2.703%) SQL Server 2008
General
1 3 (8.108%) Finance
2 1 (2.703%) Pharmaceutical
Miscellaneous
1 3 (8.108%) Blackberry
2 2 (5.405%) Management Information System
3 1 (2.703%) Mathematics
3 1 (2.703%) NHS
Operating Systems
1 22 (59.46%) Windows
2 15 (40.54%) Windows XP
3 9 (24.32%) Windows 7
4 7 (18.92%) Windows Vista
5 6 (16.22%) Windows 8
6 2 (5.405%) UNIX
6 2 (5.405%) Linux
7 1 (2.703%) Windows Server 2008
Processes & Methodologies
1 5 (13.51%) ITIL
2 3 (8.108%) Time Management
3 2 (5.405%) Data Protection
3 2 (5.405%) Disaster Recovery
3 2 (5.405%) Business Continuity
4 1 (2.703%) System Testing
4 1 (2.703%) Service Delivery
Programming Languages
1 5 (13.51%) C
2 1 (2.703%) SQL
Qualifications
1 12 (32.43%) Microsoft Certification
2 10 (27.03%) Degree
3 6 (16.22%) MCSE
4 4 (10.81%) MCSA
4 4 (10.81%) MCP
4 4 (10.81%) Cisco Certification
5 2 (5.405%) HNC
5 2 (5.405%) HND
5 2 (5.405%) CCNA
5 2 (5.405%) SC Cleared
5 2 (5.405%) Security Cleared
6 1 (2.703%) A+ Certification
6 1 (2.703%) Network+ Certification
Quality Assurance & Compliance
1 5 (13.51%) SLA
System Software
1 13 (35.14%) Active Directory
Systems Management
1 3 (8.108%) Backup Exec
Vendors
1 21 (56.76%) Microsoft
2 4 (10.81%) VMware
3 3 (8.108%) WatchGuard
3 3 (8.108%) Symantec
3 3 (8.108%) Sophos
3 3 (8.108%) HP
3 3 (8.108%) Citrix
4 2 (5.405%) Avaya
4 2 (5.405%) Juniper
4 2 (5.405%) CheckPoint
4 2 (5.405%) Cisco
5 1 (2.703%) Twitter