The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the West Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
First Line Support
Rank 156 198 164
Rank change year-on-year
+42 -34
Permanent jobs requiring a 1st Line Support 52 11 14
As % of all permanent IT jobs located in West Yorkshire 1.10% 0.26% 0.35%
As % of the Job Titles category 1.14% 0.27% 0.36%
Number of salaries quoted 51 11 14
Average salary £19,000 £19,000 £17,500
Average salary % change year-on-year
- +8.57%
90% offered a salary of more than £16,500 £16,500 £15,600
10% offered a salary of more than £25,000 £21,000 £23,850
UK excluding London average salary £19,500 £20,000 £19,000
% change year-on-year
-2.50% +5.26%
1st Line Support
Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Yorkshire
Permanent IT job ads with a match in the
Job Titles category
4574 4090 3879
As % of all permanent IT jobs located in West Yorkshire 97.09% 95.54% 96.78%
Number of salaries quoted 3740 3239 3268
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £25,000 £22,500 £24,500
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in West Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the West Yorkshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in West Yorkshire

1st Line Support
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the West Yorkshire region.

1st Line Support Salary Trend in West Yorkshire

1st Line Support
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the West Yorkshire region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds +20 27 £19,000 -5.00% 1
Wakefield - 9 £17,000 - 1
Huddersfield - 6 £17,000 -
Halifax -1 3 £19,000 -
Bradford -9 3 £27,500 +30.95% 1
Wetherby - 3 £22,000 - 1
1st Line Support
Yorkshire

1st Line Support
Top 30 Related IT Skills in West Yorkshire

For the 6 months to 24 December 2014, IT jobs across the West Yorkshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 26 (39.39%) ITIL
2 20 (30.30%) Active Directory
3 19 (28.79%) Windows
3 19 (28.79%) Microsoft
4 12 (18.18%) MS Office
5 11 (16.67%) SLA
6 9 (13.64%) MS Exchange
6 9 (13.64%) Internet
7 8 (12.12%) Service Management
7 8 (12.12%) Windows Server 2008
8 7 (10.61%) MS Excel
8 7 (10.61%) Windows XP
8 7 (10.61%) Finance
9 6 (9.09%) MySQL
9 6 (9.09%) SQL Server
9 6 (9.09%) Windows Server 2003
10 5 (7.58%) SQL
10 5 (7.58%) Dell
10 5 (7.58%) Marketing
10 5 (7.58%) Windows 7
10 5 (7.58%) Continuous Improvement
10 5 (7.58%) Coaching
10 5 (7.58%) Analytical Skills
11 4 (6.06%) IBM
11 4 (6.06%) Citrix
11 4 (6.06%) A+ Certification
11 4 (6.06%) Firewall
11 4 (6.06%) Legal
11 4 (6.06%) Validation
11 4 (6.06%) VMware

1st Line Support
Top Related IT Skills in West Yorkshire by Category

For the 6 months to 24 December 2014, IT jobs across the West Yorkshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (13.64%) MS Exchange
2 3 (4.55%) CMS
2 3 (4.55%) Exchange Server 2007
3 2 (3.03%) IIS
3 2 (3.03%) SharePoint
4 1 (1.52%) Moodle
Applications
1 12 (18.18%) MS Office
2 7 (10.61%) MS Excel
3 2 (3.03%) Photoshop
Cloud Services
1 3 (4.55%) Office 365
Communications & Networking
1 9 (13.64%) Internet
2 4 (6.06%) Firewall
3 2 (3.03%) DNS
4 1 (1.52%) Network Security
4 1 (1.52%) VoIP
4 1 (1.52%) TCP/IP
4 1 (1.52%) VPN
Database & Business Intelligence
1 6 (9.09%) MySQL
1 6 (9.09%) SQL Server
2 4 (6.06%) IBM InfoSphere
2 4 (6.06%) Relational Database
Development Applications
1 4 (6.06%) SQL Server Management Studio (SSMS)
General
1 7 (10.61%) Finance
2 5 (7.58%) Marketing
3 4 (6.06%) Legal
Libraries, Frameworks & Software Standards
1 2 (3.03%) HTML
1 2 (3.03%) CSS
Miscellaneous
1 5 (7.58%) Analytical Skills
2 4 (6.06%) Computer Science
3 1 (1.52%) Video Editing
Operating Systems
1 19 (28.79%) Windows
2 8 (12.12%) Windows Server 2008
3 7 (10.61%) Windows XP
4 6 (9.09%) Windows Server 2003
5 5 (7.58%) Windows 7
6 3 (4.55%) Windows Server 2012
7 2 (3.03%) SUSE
7 2 (3.03%) Debian
7 2 (3.03%) Ubuntu
7 2 (3.03%) CentOS
7 2 (3.03%) Red Hat Enterprise Linux
7 2 (3.03%) Linux
8 1 (1.52%) Windows 2000
8 1 (1.52%) Windows 8
Processes & Methodologies
1 26 (39.39%) ITIL
2 8 (12.12%) Service Management
3 5 (7.58%) Continuous Improvement
3 5 (7.58%) Coaching
4 4 (6.06%) Process Improvement
4 4 (6.06%) Data Validation
4 4 (6.06%) Line Management
4 4 (6.06%) Validation
5 3 (4.55%) Content Management
5 3 (4.55%) Service Delivery
5 3 (4.55%) ITSM
5 3 (4.55%) IT Governance
5 3 (4.55%) Release Management
5 3 (4.55%) Project Management
5 3 (4.55%) Performance Management
6 2 (3.03%) Incident Management
6 2 (3.03%) CRM
7 1 (1.52%) Software Testing
7 1 (1.52%) Asset Management
7 1 (1.52%) Data Protection
Programming Languages
1 5 (7.58%) SQL
2 2 (3.03%) PHP
3 1 (1.52%) VB
3 1 (1.52%) VBA
Qualifications
1 4 (6.06%) A+ Certification
1 4 (6.06%) Degree
2 1 (1.52%) ITIL Certification
2 1 (1.52%) MCSE
2 1 (1.52%) Microsoft Certification
Quality Assurance & Compliance
1 11 (16.67%) SLA
System Software
1 20 (30.30%) Active Directory
2 3 (4.55%) XenApp
2 3 (4.55%) vSphere
Systems Management
1 2 (3.03%) Nagios
1 2 (3.03%) Plesk
1 2 (3.03%) cPanel
Vendors
1 19 (28.79%) Microsoft
2 5 (7.58%) Dell
3 4 (6.06%) Citrix
3 4 (6.06%) IBM
3 4 (6.06%) VMware
4 2 (3.03%) Red Hat
4 2 (3.03%) Adobe
Wakefield, West Yorkshire
4it Recruitment Ltd
Salary: Up to £17,000 per annum
Posted: 18 hours ago
Leeds, West Yorkshire
Integrity IT Solutions
Salary: £24,000 per annum
Posted: 5 days ago
Wetherby, West Yorkshire
4it Recruitment Ltd
Salary: Up to £22,000 per annum
Posted: 6 days ago