The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the West Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 201 173 185
Rank change year-on-year
-28 +12
Permanent jobs requiring a 1st Line Support 12 11 7
As % of all permanent IT jobs located in West Yorkshire 0.24% 0.30% 0.18%
As % of the Job Titles category 0.25% 0.31% 0.19%
Number of salaries quoted 12 9 6
Average salary £19,500 £19,000 £17,125
Average salary % change year-on-year
+2.63% +10.94%
90% offered a salary of more than £16,000 £16,800 £16,125
10% offered a salary of more than £20,000 £20,200 £22,000
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -
1st Line Support
Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Yorkshire
Permanent IT job ads with a match in the
Job Titles category
4875 3504 3744
As % of all permanent IT jobs located in West Yorkshire 96.69% 94.88% 96.74%
Number of salaries quoted 3807 2800 3133
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £22,500 £24,000 £23,500
10% offered a salary of more than £52,500 £50,600 £52,500
UK excluding London average salary £40,000 £39,800 £38,500
% change year-on-year
+0.50% +3.37%

1st Line Support
Jobs Demand Trend in West Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the West Yorkshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in West Yorkshire

1st Line Support
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the West Yorkshire region.

1st Line Support Salary Trend in West Yorkshire

1st Line Support
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the West Yorkshire region over the 3 months to 16 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wakefield - 5 £20,000 - 2
Leeds -29 3 £19,000 +15.15%
Bradford -11 1 £16,000 -20.00%
Huddersfield - 1 £14,250 - 1
Keighley - 1 £18,500 -
1st Line Support
Yorkshire

1st Line Support
Top 30 Related IT Skills in West Yorkshire

For the 6 months to 16 September 2014, IT jobs across the West Yorkshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 17 (58.62%) Windows
2 12 (41.38%) Active Directory
3 10 (34.48%) Microsoft
3 10 (34.48%) MS Office
4 9 (31.03%) MS Exchange
5 8 (27.59%) ITIL
6 7 (24.14%) VBA
6 7 (24.14%) DNS
7 6 (20.69%) Windows 7
7 6 (20.69%) TCP/IP
7 6 (20.69%) Windows XP
8 5 (17.24%) Sage
8 5 (17.24%) Windows Server 2003
8 5 (17.24%) Windows Server 2008
8 5 (17.24%) Continuous Improvement
9 4 (13.79%) Analytical Skills
10 3 (10.34%) SLA
10 3 (10.34%) SQL
10 3 (10.34%) SQL Server
10 3 (10.34%) MS Excel
11 2 (6.90%) MS Access
11 2 (6.90%) ERP
11 2 (6.90%) Linux
11 2 (6.90%) IIS
11 2 (6.90%) PHP
11 2 (6.90%) MySQL
11 2 (6.90%) Cisco
11 2 (6.90%) Nagios
11 2 (6.90%) Red Hat
11 2 (6.90%) SUSE

1st Line Support
Top Related IT Skills in West Yorkshire by Category

For the 6 months to 16 September 2014, IT jobs across the West Yorkshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (31.03%) MS Exchange
2 2 (6.90%) IIS
3 1 (3.45%) Exchange Server 2010
Applications
1 10 (34.48%) MS Office
2 3 (10.34%) MS Excel
3 1 (3.45%) MS PowerPoint
Communications & Networking
1 7 (24.14%) DNS
2 6 (20.69%) TCP/IP
3 2 (6.90%) Network Security
4 1 (3.45%) Intrusion Detection
4 1 (3.45%) Firewall
4 1 (3.45%) Internet
4 1 (3.45%) VPN
4 1 (3.45%) LAN
4 1 (3.45%) VoIP
4 1 (3.45%) WAN
Database & Business Intelligence
1 3 (10.34%) SQL Server
2 2 (6.90%) MS Access
2 2 (6.90%) MySQL
2 2 (6.90%) SQL Server Reporting Services
General
1 1 (3.45%) Finance
Miscellaneous
1 4 (13.79%) Analytical Skills
2 1 (3.45%) Management Information System
2 1 (3.45%) Blackberry
Operating Systems
1 17 (58.62%) Windows
2 6 (20.69%) Windows 7
2 6 (20.69%) Windows XP
3 5 (17.24%) Windows Server 2003
3 5 (17.24%) Windows Server 2008
4 2 (6.90%) Linux
4 2 (6.90%) SUSE
4 2 (6.90%) Debian
4 2 (6.90%) CentOS
4 2 (6.90%) Red Hat Enterprise Linux
4 2 (6.90%) Ubuntu
4 2 (6.90%) Windows Server 2012
5 1 (3.45%) Windows 8
Processes & Methodologies
1 8 (27.59%) ITIL
2 5 (17.24%) Continuous Improvement
3 2 (6.90%) ERP
4 1 (3.45%) Server Monitoring
4 1 (3.45%) Email Management
4 1 (3.45%) Mentoring
4 1 (3.45%) SIEM
4 1 (3.45%) Time Management
4 1 (3.45%) Security Testing
4 1 (3.45%) Asset Management
4 1 (3.45%) Information Security
Programming Languages
1 7 (24.14%) VBA
2 3 (10.34%) SQL
3 2 (6.90%) PHP
Qualifications
1 1 (3.45%) Degree
Quality Assurance & Compliance
1 3 (10.34%) SLA
System Software
1 12 (41.38%) Active Directory
2 1 (3.45%) vSphere
2 1 (3.45%) VMware Infrastructure
2 1 (3.45%) Hyper-V
2 1 (3.45%) XenServer
Systems Management
1 2 (6.90%) Nagios
1 2 (6.90%) Plesk
2 1 (3.45%) McAfee ePO
Vendors
1 10 (34.48%) Microsoft
2 5 (17.24%) Sage
3 2 (6.90%) Cisco
3 2 (6.90%) Red Hat
3 2 (6.90%) VMware
4 1 (3.45%) McAfee
4 1 (3.45%) Websense
4 1 (3.45%) Clearswift
4 1 (3.45%) Citrix
4 1 (3.45%) Avaya
Huddersfield, West Yorkshire
Greywood Associates Limited
Salary: £16000 per annum + Benefits
Posted: 21 hours ago
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £16000 per annum + Benefits
Posted: 21 hours ago
Wakefield, West Yorkshire
4it Recruitment Ltd
Salary: Up to £20,000 per annum
Posted: 5 days ago
Otley, West Yorkshire
360 Resourcing Solutions
Salary: £16k - 20k per year + Excellent Benefits
Posted: 6 days ago