The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the West Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 2 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Mar 2015
Same period 2014 Same period 2013
First Line Support
Rank 187 179 168
Rank change year-on-year
-8 -11
Permanent jobs requiring a 1st Line Support 22 25 20
As % of all permanent IT jobs located in West Yorkshire 0.44% 0.54% 0.51%
As % of the Job Titles category 0.45% 0.57% 0.53%
Number of salaries quoted 18 25 20
Average salary £18,500 £17,000 £19,500
Average salary % change year-on-year
+8.82% -12.82%
90% offered a salary of more than £17,000 £15,000 £16,900
10% offered a salary of more than £22,000 £20,300 £23,900
UK excluding London average salary £20,000 £20,000 £20,413
% change year-on-year
- -2.02%
1st Line Support
Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Yorkshire
Permanent IT job ads with a match in the
Job Titles category
4868 4372 3789
As % of all permanent IT jobs located in West Yorkshire 97.85% 95.29% 96.58%
Number of salaries quoted 3948 3450 3118
Average salary £38,500 £37,500 £35,000
Average salary % change year-on-year
+2.66% +7.14%
90% offered a salary of more than £25,000 £23,500 £24,500
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in West Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the West Yorkshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in West Yorkshire

1st Line Support
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the West Yorkshire region.

1st Line Support Salary Trend in West Yorkshire

1st Line Support
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the West Yorkshire region over the 3 months to 2 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds -9 10 £18,000 +5.88% 2
Wakefield - 5 £17,000 - 1
Wetherby - 4 £22,000 -
Halifax +6 2 £20,500 +28.12% 1
1st Line Support
Yorkshire

1st Line Support
Top 30 Related IT Skills in West Yorkshire

For the 6 months to 2 March 2015, IT jobs across the West Yorkshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 29 (39.19%) Microsoft
2 26 (35.14%) Active Directory
3 23 (31.08%) ITIL
3 23 (31.08%) Windows
4 17 (22.97%) MS Office
5 14 (18.92%) MS Exchange
6 12 (16.22%) MS Excel
7 11 (14.86%) SLA
7 11 (14.86%) Internet
8 10 (13.51%) Windows XP
9 9 (12.16%) Service Management
9 9 (12.16%) Windows 7
10 8 (10.81%) Citrix
11 7 (9.46%) Finance
12 6 (8.11%) Windows Server 2003
12 6 (8.11%) Windows Server 2008
12 6 (8.11%) Analytical Skills
13 5 (6.76%) Line Management
13 5 (6.76%) Coaching
13 5 (6.76%) Marketing
13 5 (6.76%) Continuous Improvement
13 5 (6.76%) Dell
13 5 (6.76%) SQL Server
13 5 (6.76%) SQL
14 4 (5.41%) MySQL
14 4 (5.41%) IBM
14 4 (5.41%) A+ Certification
14 4 (5.41%) Firewall
14 4 (5.41%) ITSM
14 4 (5.41%) VMware

1st Line Support
Top Related IT Skills in West Yorkshire by Category

For the 6 months to 2 March 2015, IT jobs across the West Yorkshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (18.92%) MS Exchange
2 3 (4.05%) CMS
2 3 (4.05%) Exchange Server 2007
3 2 (2.70%) Moodle
3 2 (2.70%) SharePoint
4 1 (1.35%) Blackberry Enterprise Server
Applications
1 17 (22.97%) MS Office
2 12 (16.22%) MS Excel
3 2 (2.70%) Photoshop
Cloud Services
1 3 (4.05%) Office 365
Communications & Networking
1 11 (14.86%) Internet
2 4 (5.41%) Firewall
3 1 (1.35%) Network Security
3 1 (1.35%) ADSL
3 1 (1.35%) Broadband
3 1 (1.35%) FTP
3 1 (1.35%) VPN
Database & Business Intelligence
1 5 (6.76%) SQL Server
2 4 (5.41%) IBM InfoSphere
2 4 (5.41%) Relational Database
2 4 (5.41%) MySQL
3 1 (1.35%) SQL Server 2008
Development Applications
1 4 (5.41%) SQL Server Management Studio (SSMS)
General
1 7 (9.46%) Finance
2 5 (6.76%) Marketing
3 4 (5.41%) Legal
4 2 (2.70%) Telecoms
5 1 (1.35%) Law
Libraries, Frameworks & Software Standards
1 2 (2.70%) HTML
1 2 (2.70%) CSS
Miscellaneous
1 6 (8.11%) Analytical Skills
2 4 (5.41%) Computer Science
3 1 (1.35%) Blackberry
3 1 (1.35%) Video Editing
Operating Systems
1 23 (31.08%) Windows
2 10 (13.51%) Windows XP
3 9 (12.16%) Windows 7
4 6 (8.11%) Windows Server 2008
4 6 (8.11%) Windows Server 2003
5 3 (4.05%) Android
6 1 (1.35%) Windows 2000
6 1 (1.35%) Windows Server 2012
Processes & Methodologies
1 23 (31.08%) ITIL
2 9 (12.16%) Service Management
3 5 (6.76%) Continuous Improvement
3 5 (6.76%) Line Management
3 5 (6.76%) Coaching
4 4 (5.41%) Process Improvement
4 4 (5.41%) Data Validation
4 4 (5.41%) ITSM
4 4 (5.41%) Validation
5 3 (4.05%) Content Management
5 3 (4.05%) Service Delivery
5 3 (4.05%) IT Governance
5 3 (4.05%) Release Management
5 3 (4.05%) Project Management
5 3 (4.05%) Performance Management
5 3 (4.05%) Mobile Device Management
6 2 (2.70%) Data Protection
6 2 (2.70%) Incident Management
6 2 (2.70%) CRM
7 1 (1.35%) Software Testing
Programming Languages
1 5 (6.76%) SQL
2 1 (1.35%) VB
2 1 (1.35%) VBA
Qualifications
1 4 (5.41%) A+ Certification
1 4 (5.41%) Degree
2 1 (1.35%) VCP4
2 1 (1.35%) ITIL Foundation Certificate
2 1 (1.35%) ITIL Certification
2 1 (1.35%) MCSE
2 1 (1.35%) Microsoft Certification
Quality Assurance & Compliance
1 11 (14.86%) SLA
System Software
1 26 (35.14%) Active Directory
2 4 (5.41%) XenApp
3 3 (4.05%) vSphere
Systems Management
1 3 (4.05%) SCCM
2 1 (1.35%) Norton AntiVirus
Vendors
1 29 (39.19%) Microsoft
2 8 (10.81%) Citrix
3 5 (6.76%) Dell
4 4 (5.41%) IBM
4 4 (5.41%) VMware
5 2 (2.70%) Adobe
6 1 (1.35%) CheckPoint
6 1 (1.35%) Symantec
Wakefield, West Yorkshire
Head Resourcing
Salary: £18000 per annum + pension
Posted: 11 hours ago
Leeds, West Yorkshire
Integrity IT Solutions
Salary: £24,000 per annum
Posted: 5 days ago
Leeds, West Yorkshire
Crimson Ltd
Salary: £20000 - £22000 per annum
Posted: 5 days ago
Bradford, West Yorkshire
Greywood Associates Limited
Salary: £21000 per annum + Benefits
Posted: 6 days ago
Halifax
Quantica Technology - London
Salary: £2000 - £23000 per annum
Posted: 26 days ago