The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
First Line Support
Rank 234 208 212
Rank change year-on-year
-26 +4
Permanent jobs requiring a 1st Line Support 32 20 15
As % of all permanent IT jobs located in Yorkshire 0.44% 0.37% 0.25%
As % of the Job Titles category 0.45% 0.39% 0.26%
Number of salaries quoted 28 18 11
Average salary £18,750 £19,000 £17,000
Average salary % change year-on-year
-1.31% +11.76%
90% offered a salary of more than £16,000 £15,600 £16,000
10% offered a salary of more than £25,300 £22,000 £21,000
UK excluding London average salary £20,000 £19,500 £19,000
% change year-on-year
+2.56% +2.63%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Yorkshire
Permanent IT job ads with a match in the
Job Titles category
7076 5086 5721
As % of all permanent IT jobs located in Yorkshire 96.52% 94.69% 96.75%
Number of salaries quoted 5639 4056 4709
Average salary £36,500 £37,500 £35,000
Average salary % change year-on-year
-2.66% +7.14%
90% offered a salary of more than £23,500 £23,000 £24,000
10% offered a salary of more than £50,500 £52,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend in Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Yorkshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Yorkshire

1st Line Support
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Yorkshire region.

1st Line Support Salary Trend in Yorkshire

1st Line Support
Salary Histogram in Yorkshire

This chart provides a salary histogram for IT jobs citing 1st Line Support across the Yorkshire region over the 3 months to 1 October 2014.

1st Line Support Salary Histogram in Yorkshire

1st Line Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Yorkshire region over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -15 20 £19,000 - 9
North Yorkshire -16 8 £17,000 -5.55% 2
South Yorkshire -15 4 £19,250 +11.59%
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in Yorkshire

For the 6 months to 1 October 2014, IT jobs across the Yorkshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 25 (51.02%) Windows
2 22 (44.90%) Active Directory
3 20 (40.82%) Microsoft
4 15 (30.61%) ITIL
5 14 (28.57%) MS Exchange
6 13 (26.53%) VMware
7 10 (20.41%) MS Office
7 10 (20.41%) Windows 7
8 8 (16.33%) VMware Infrastructure
8 8 (16.33%) SQL Server
9 7 (14.29%) MS Excel
9 7 (14.29%) Windows XP
10 6 (12.24%) DNS
10 6 (12.24%) TCP/IP
10 6 (12.24%) SQL
10 6 (12.24%) VBA
10 6 (12.24%) Citrix
11 5 (10.20%) SLA
11 5 (10.20%) Hyper-V
11 5 (10.20%) Windows Server 2008
12 4 (8.16%) SharePoint
12 4 (8.16%) Windows Server 2003
13 3 (6.12%) Sage
13 3 (6.12%) Firewall
13 3 (6.12%) Linux
13 3 (6.12%) Continuous Improvement
13 3 (6.12%) Windows 8
13 3 (6.12%) Windows Server 2012
13 3 (6.12%) Analytical Skills
14 2 (4.08%) Data Validation

1st Line Support
Top Related IT Skills in Yorkshire by Category

For the 6 months to 1 October 2014, IT jobs across the Yorkshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (28.57%) MS Exchange
2 4 (8.16%) SharePoint
3 2 (4.08%) IIS
4 1 (2.04%) Blackberry Enterprise Server
4 1 (2.04%) Tomcat
4 1 (2.04%) Lync
4 1 (2.04%) Exchange Server 2010
4 1 (2.04%) Exchange Server 2013
4 1 (2.04%) Exchange Server 2007
4 1 (2.04%) Jetty
Applications
1 10 (20.41%) MS Office
2 7 (14.29%) MS Excel
3 1 (2.04%) MS PowerPoint
Cloud Services
1 1 (2.04%) Cloud Computing
1 1 (2.04%) Office 365
Communications & Networking
1 6 (12.24%) DNS
1 6 (12.24%) TCP/IP
2 3 (6.12%) Firewall
3 2 (4.08%) VPN
3 2 (4.08%) Internet
4 1 (2.04%) SAN
4 1 (2.04%) LAN
4 1 (2.04%) VoIP
4 1 (2.04%) WAN
4 1 (2.04%) Unified Communications
4 1 (2.04%) Network Security
Database & Business Intelligence
1 8 (16.33%) SQL Server
2 2 (4.08%) Relational Database
2 2 (4.08%) SQL Server Reporting Services
2 2 (4.08%) IBM InfoSphere
2 2 (4.08%) MySQL
2 2 (4.08%) MS Access
3 1 (2.04%) Crystal Reports
Development Applications
1 2 (4.08%) SQL Server Management Studio (SSMS)
General
1 2 (4.08%) Marketing
1 2 (4.08%) Finance
1 2 (4.08%) Legal
2 1 (2.04%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (2.04%) J2EE
Miscellaneous
1 3 (6.12%) Analytical Skills
2 2 (4.08%) Blackberry
3 1 (2.04%) EPoS
3 1 (2.04%) Enterprise Storage
3 1 (2.04%) Mathematics
Operating Systems
1 25 (51.02%) Windows
2 10 (20.41%) Windows 7
3 7 (14.29%) Windows XP
4 5 (10.20%) Windows Server 2008
5 4 (8.16%) Windows Server 2003
6 3 (6.12%) Linux
6 3 (6.12%) Windows 8
6 3 (6.12%) Windows Server 2012
7 2 (4.08%) Android
7 2 (4.08%) Ubuntu
7 2 (4.08%) CentOS
7 2 (4.08%) Red Hat Enterprise Linux
7 2 (4.08%) Windows 2000
7 2 (4.08%) SUSE
7 2 (4.08%) Debian
8 1 (2.04%) UNIX
Processes & Methodologies
1 15 (30.61%) ITIL
2 3 (6.12%) Continuous Improvement
3 2 (4.08%) Data Validation
3 2 (4.08%) Server Monitoring
3 2 (4.08%) Process Improvement
3 2 (4.08%) ERP
3 2 (4.08%) Service Delivery
3 2 (4.08%) Validation
4 1 (2.04%) Project Management
4 1 (2.04%) Service Management
4 1 (2.04%) Software Deployment
4 1 (2.04%) Load Balancing
4 1 (2.04%) Problem Management
4 1 (2.04%) Fault Management
4 1 (2.04%) Time Management
4 1 (2.04%) Requirements Analysis
4 1 (2.04%) Asset Management
4 1 (2.04%) Operations Management
4 1 (2.04%) Business Continuity
4 1 (2.04%) Software Testing
Programming Languages
1 6 (12.24%) SQL
1 6 (12.24%) VBA
2 2 (4.08%) PHP
3 1 (2.04%) VB
3 1 (2.04%) Java
3 1 (2.04%) Perl
3 1 (2.04%) Python
3 1 (2.04%) Bash Shell
3 1 (2.04%) Ruby
Qualifications
1 2 (4.08%) Degree
2 1 (2.04%) Microsoft Certification
2 1 (2.04%) ITIL Certification
Quality Assurance & Compliance
1 5 (10.20%) SLA
System Software
1 22 (44.90%) Active Directory
2 8 (16.33%) VMware Infrastructure
3 5 (10.20%) Hyper-V
4 2 (4.08%) vSphere
5 1 (2.04%) XenApp
5 1 (2.04%) XenServer
5 1 (2.04%) UAG
Systems Management
1 2 (4.08%) Plesk
1 2 (4.08%) Nagios
Vendors
1 20 (40.82%) Microsoft
2 13 (26.53%) VMware
3 6 (12.24%) Citrix
4 3 (6.12%) Sage
5 2 (4.08%) Mitel
5 2 (4.08%) IBM
5 2 (4.08%) Red Hat
5 2 (4.08%) Apple
6 1 (2.04%) Dell
6 1 (2.04%) Avaya
6 1 (2.04%) Cisco
Harrogate, North Yorkshire
Fruition IT Resources Limited
Salary: £18000 - £24000 per annum + Benefits
Posted: 19 hours ago
Leeds, West Yorkshire
Price Carnell Limited
Salary: From £18,000 to £22,000 per annum + Benefits
Posted: Yesterday
Leeds, Yorkshire
networx
Salary: Benefits
Posted: 4 days ago
Wakefield, West Yorkshire
4it Recruitment Ltd
Salary: From £14,000 to £16,000 per annum
Posted: 4 days ago
York, North Yorkshire
Circle Recruitment
Salary: £15000 - £19000 per annum + Benefits
Posted: 4 days ago
Huddersfield, West Yorkshire
Latcom Ltd
Salary: From £17,000 to £17,000 per annum + Good Benefits
Posted: 5 days ago
Leeds, West Yorkshire
networx
Salary: Salary £25,000 + Benefits
Posted: 5 days ago
Huddersfield
Applause IT Innovation
Salary: £16000 - £18000 per annum + Excellent benifits
Posted: 7 days ago
Halifax
Quantica Technology - London
Salary: £18000 - £20000 per annum + bonus of up to £3,000
Posted: 12 days ago