The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
First Line Support
Rank 226 236 182
Rank change year-on-year
+10 -54
Permanent jobs requiring a 1st Line Support 31 23 45
As % of all permanent IT jobs located in Yorkshire 0.42% 0.31% 0.78%
As % of the Job Titles category 0.43% 0.33% 0.81%
Number of salaries quoted 24 23 44
Average salary £19,000 £17,000 £17,500
Average salary % change year-on-year
+11.76% -2.85%
90% offered a salary of more than £17,000 £15,000 £16,150
10% offered a salary of more than £20,850 £22,934 £24,000
UK excluding London average salary £20,000 £20,000 £20,000
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Yorkshire
Permanent IT job ads with a match in the
Job Titles category
7264 6977 5554
As % of all permanent IT jobs located in Yorkshire 97.58% 95.51% 96.09%
Number of salaries quoted 5882 5500 4433
Average salary £38,000 £37,500 £35,000
Average salary % change year-on-year
+1.33% +7.14%
90% offered a salary of more than £25,000 £24,000 £23,000
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Yorkshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Yorkshire

1st Line Support
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Yorkshire region.

1st Line Support Salary Trend in Yorkshire

1st Line Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Yorkshire region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -5 19 £18,000 +5.88% 4
North Yorkshire +29 10 £20,000 +25.00%
South Yorkshire - 1 - -
East Yorkshire - 1 £17,000 -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in Yorkshire

For the 6 months to 27 March 2015, IT jobs across the Yorkshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 39 (43.82%) Microsoft
2 37 (41.57%) Active Directory
2 37 (41.57%) Windows
3 26 (29.21%) MS Office
3 26 (29.21%) ITIL
4 19 (21.35%) Windows 7
4 19 (21.35%) MS Exchange
5 18 (20.22%) MS Excel
6 15 (16.85%) SLA
7 14 (15.73%) Windows XP
8 11 (12.36%) Internet
9 10 (11.24%) Citrix
9 10 (11.24%) Service Management
10 7 (7.87%) Retail
10 7 (7.87%) Windows Server 2008
10 7 (7.87%) FMCG
10 7 (7.87%) Windows Server 2003
11 6 (6.74%) SQL Server
11 6 (6.74%) VMware
11 6 (6.74%) Finance
11 6 (6.74%) Continuous Improvement
12 5 (5.62%) Mobile Device Management
12 5 (5.62%) Line Management
12 5 (5.62%) Coaching
12 5 (5.62%) Analytical Skills
12 5 (5.62%) Degree
12 5 (5.62%) SCCM
12 5 (5.62%) Android
12 5 (5.62%) XenApp
12 5 (5.62%) SQL

1st Line Support
Top Related IT Skills in Yorkshire by Category

For the 6 months to 27 March 2015, IT jobs across the Yorkshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (21.35%) MS Exchange
2 3 (3.37%) CMS
2 3 (3.37%) Exchange Server 2007
3 2 (2.25%) Moodle
3 2 (2.25%) Blackberry Enterprise Server
3 2 (2.25%) SharePoint
Applications
1 26 (29.21%) MS Office
2 18 (20.22%) MS Excel
3 4 (4.49%) MS PowerPoint
4 2 (2.25%) Photoshop
Cloud Services
1 3 (3.37%) Office 365
Communications & Networking
1 11 (12.36%) Internet
2 5 (5.62%) LAN
2 5 (5.62%) TCP/IP
3 4 (4.49%) Firewall
4 2 (2.25%) FTP
5 1 (1.12%) Wireless
5 1 (1.12%) Network Security
5 1 (1.12%) PABX
5 1 (1.12%) VPN
5 1 (1.12%) DNS
5 1 (1.12%) ADSL
5 1 (1.12%) Broadband
5 1 (1.12%) VoIP
5 1 (1.12%) WAN
5 1 (1.12%) DHCP
Database & Business Intelligence
1 6 (6.74%) SQL Server
2 4 (4.49%) MySQL
3 3 (3.37%) IBM InfoSphere
3 3 (3.37%) Relational Database
4 2 (2.25%) SQL Server 2008
5 1 (1.12%) MS Access
Development Applications
1 3 (3.37%) SQL Server Management Studio (SSMS)
General
1 7 (7.87%) Retail
2 6 (6.74%) Finance
3 4 (4.49%) Legal
3 4 (4.49%) Marketing
4 3 (3.37%) Telecoms
5 1 (1.12%) Law
Libraries, Frameworks & Software Standards
1 2 (2.25%) HTML
1 2 (2.25%) CSS
2 1 (1.12%) .NET
Miscellaneous
1 7 (7.87%) FMCG
2 5 (5.62%) Analytical Skills
3 4 (4.49%) Computer Science
4 3 (3.37%) Blackberry
5 1 (1.12%) Smartphone
5 1 (1.12%) Video Editing
5 1 (1.12%) Mathematics
5 1 (1.12%) NHS
Operating Systems
1 37 (41.57%) Windows
2 19 (21.35%) Windows 7
3 14 (15.73%) Windows XP
4 7 (7.87%) Windows Server 2003
4 7 (7.87%) Windows Server 2008
5 5 (5.62%) Android
6 2 (2.25%) Windows 2000
6 2 (2.25%) Windows Server 2012
Processes & Methodologies
1 26 (29.21%) ITIL
2 10 (11.24%) Service Management
3 6 (6.74%) Continuous Improvement
4 5 (5.62%) ITSM
4 5 (5.62%) Mobile Device Management
4 5 (5.62%) Line Management
4 5 (5.62%) Coaching
5 3 (3.37%) Validation
5 3 (3.37%) Content Management
5 3 (3.37%) Process Improvement
5 3 (3.37%) Project Management
5 3 (3.37%) Data Validation
5 3 (3.37%) IT Governance
5 3 (3.37%) Release Management
5 3 (3.37%) Performance Management
6 2 (2.25%) Data Protection
6 2 (2.25%) Incident Management
6 2 (2.25%) Service Delivery
6 2 (2.25%) CRM
7 1 (1.12%) E-Commerce
Programming Languages
1 5 (5.62%) SQL
2 1 (1.12%) VBA
2 1 (1.12%) C#
2 1 (1.12%) PL/SQL
Qualifications
1 5 (5.62%) A+ Certification
1 5 (5.62%) Degree
2 4 (4.49%) MCP
3 2 (2.25%) ITIL Foundation Certificate
4 1 (1.12%) HNC
4 1 (1.12%) HND
4 1 (1.12%) MCSE
4 1 (1.12%) Microsoft Certification
4 1 (1.12%) CCENT
4 1 (1.12%) ITIL Certification
4 1 (1.12%) Network+ Certification
Quality Assurance & Compliance
1 15 (16.85%) SLA
System Software
1 37 (41.57%) Active Directory
2 5 (5.62%) XenApp
3 3 (3.37%) vSphere
4 1 (1.12%) VMware Infrastructure
4 1 (1.12%) Hyper-V
Systems Management
1 5 (5.62%) SCCM
2 2 (2.25%) Norton AntiVirus
3 1 (1.12%) SCOM
3 1 (1.12%) SolarWinds Orion
Vendors
1 39 (43.82%) Microsoft
2 10 (11.24%) Citrix
3 6 (6.74%) VMware
4 5 (5.62%) Dell
5 3 (3.37%) IBM
6 2 (2.25%) Adobe
6 2 (2.25%) CheckPoint
6 2 (2.25%) Symantec
7 1 (1.12%) Apple
7 1 (1.12%) Cisco
7 1 (1.12%) SolarWinds
Leeds, West Yorkshire
Quindell Resourcing
Salary: From £14,000 to £18,000 per annum
Posted: 2 days ago
Leeds, West Yorkshire
Price Carnell Limited
Salary: From £18,000 to £22,000 per annum + Bonus + Benefits
Posted: 4 days ago
Leeds
Hays IT - Uk Posting account
Salary: Negotiable
Posted: 17 days ago