The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 235 195 219
Rank change year-on-year
-40 +24
Permanent jobs requiring a 1st Line Support 20 22 7
As % of all permanent IT jobs located in Yorkshire 0.27% 0.41% 0.12%
As % of the Job Titles category 0.28% 0.43% 0.12%
Number of salaries quoted 17 20 6
Average salary £19,000 £19,000 £17,125
Average salary % change year-on-year
- +10.94%
90% offered a salary of more than £16,000 £16,200 £16,125
10% offered a salary of more than £20,600 £22,200 £22,000
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Yorkshire
Permanent IT job ads with a match in the
Job Titles category
7072 5064 5710
As % of all permanent IT jobs located in Yorkshire 96.49% 94.67% 96.73%
Number of salaries quoted 5612 4025 4699
Average salary £37,000 £36,500 £35,000
Average salary % change year-on-year
+1.36% +4.28%
90% offered a salary of more than £23,000 £23,000 £24,000
10% offered a salary of more than £50,000 £52,000 £52,500
UK excluding London average salary £40,000 £39,800 £38,500
% change year-on-year
+0.50% +3.37%

1st Line Support
Jobs Demand Trend in Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Yorkshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Yorkshire

1st Line Support
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Yorkshire region.

1st Line Support Salary Trend in Yorkshire

1st Line Support
Salary Histogram in Yorkshire

This chart provides a salary histogram for IT jobs citing 1st Line Support across the Yorkshire region over the 3 months to 16 September 2014.

1st Line Support Salary Histogram in Yorkshire

1st Line Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Yorkshire region over the 3 months to 16 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -28 12 £19,500 +2.63% 5
North Yorkshire -24 5 £17,000 -22.72%
South Yorkshire - 3 £21,500 -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in Yorkshire

For the 6 months to 16 September 2014, IT jobs across the Yorkshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 24 (60.00%) Windows
2 20 (50.00%) Active Directory
3 18 (45.00%) Microsoft
4 14 (35.00%) MS Exchange
5 11 (27.50%) MS Office
5 11 (27.50%) ITIL
6 10 (25.00%) Windows 7
7 8 (20.00%) TCP/IP
7 8 (20.00%) DNS
8 7 (17.50%) Windows XP
8 7 (17.50%) VBA
8 7 (17.50%) VMware
9 6 (15.00%) Windows Server 2008
9 6 (15.00%) SQL Server
9 6 (15.00%) MS Excel
9 6 (15.00%) Windows Server 2003
10 5 (12.50%) Sage
10 5 (12.50%) SLA
10 5 (12.50%) Continuous Improvement
10 5 (12.50%) VMware Infrastructure
11 4 (10.00%) Analytical Skills
11 4 (10.00%) Citrix
11 4 (10.00%) SharePoint
12 3 (7.50%) VPN
12 3 (7.50%) Linux
12 3 (7.50%) SQL
12 3 (7.50%) Firewall
12 3 (7.50%) Windows 8
12 3 (7.50%) Windows Server 2012
12 3 (7.50%) Hyper-V

1st Line Support
Top Related IT Skills in Yorkshire by Category

For the 6 months to 16 September 2014, IT jobs across the Yorkshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (35.00%) MS Exchange
2 4 (10.00%) SharePoint
3 2 (5.00%) Exchange Server 2010
3 2 (5.00%) IIS
4 1 (2.50%) Tomcat
4 1 (2.50%) Blackberry Enterprise Server
4 1 (2.50%) Lync
4 1 (2.50%) Jetty
Applications
1 11 (27.50%) MS Office
2 6 (15.00%) MS Excel
3 1 (2.50%) MS PowerPoint
Cloud Services
1 1 (2.50%) Cloud Computing
Communications & Networking
1 8 (20.00%) TCP/IP
1 8 (20.00%) DNS
2 3 (7.50%) VPN
2 3 (7.50%) Firewall
3 2 (5.00%) Network Security
3 2 (5.00%) Internet
4 1 (2.50%) LAN
4 1 (2.50%) VoIP
4 1 (2.50%) WAN
4 1 (2.50%) SAN
4 1 (2.50%) Unified Communications
4 1 (2.50%) Intrusion Detection
Database & Business Intelligence
1 6 (15.00%) SQL Server
2 2 (5.00%) SQL Server Reporting Services
2 2 (5.00%) MS Access
2 2 (5.00%) MySQL
General
1 1 (2.50%) Finance
1 1 (2.50%) Legal
1 1 (2.50%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (2.50%) J2EE
Miscellaneous
1 4 (10.00%) Analytical Skills
2 2 (5.00%) Blackberry
3 1 (2.50%) EPoS
3 1 (2.50%) Management Information System
3 1 (2.50%) Enterprise Storage
Operating Systems
1 24 (60.00%) Windows
2 10 (25.00%) Windows 7
3 7 (17.50%) Windows XP
4 6 (15.00%) Windows Server 2008
4 6 (15.00%) Windows Server 2003
5 3 (7.50%) Linux
5 3 (7.50%) Windows 8
5 3 (7.50%) Windows Server 2012
6 2 (5.00%) Ubuntu
6 2 (5.00%) Android
6 2 (5.00%) CentOS
6 2 (5.00%) Red Hat Enterprise Linux
6 2 (5.00%) SUSE
6 2 (5.00%) Debian
7 1 (2.50%) UNIX
Processes & Methodologies
1 11 (27.50%) ITIL
2 5 (12.50%) Continuous Improvement
3 2 (5.00%) Server Monitoring
3 2 (5.00%) ERP
4 1 (2.50%) Service Delivery
4 1 (2.50%) SIEM
4 1 (2.50%) Email Management
4 1 (2.50%) Mentoring
4 1 (2.50%) Information Security
4 1 (2.50%) Business Continuity
4 1 (2.50%) Time Management
4 1 (2.50%) Requirements Analysis
4 1 (2.50%) Operations Management
4 1 (2.50%) Asset Management
4 1 (2.50%) Load Balancing
4 1 (2.50%) Problem Management
4 1 (2.50%) Security Testing
Programming Languages
1 7 (17.50%) VBA
2 3 (7.50%) SQL
3 2 (5.00%) PHP
4 1 (2.50%) Python
4 1 (2.50%) Java
4 1 (2.50%) Perl
4 1 (2.50%) Bash Shell
4 1 (2.50%) Ruby
Qualifications
1 3 (7.50%) Degree
2 1 (2.50%) Microsoft Certification
2 1 (2.50%) ITIL Certification
Quality Assurance & Compliance
1 5 (12.50%) SLA
System Software
1 20 (50.00%) Active Directory
2 5 (12.50%) VMware Infrastructure
3 3 (7.50%) Hyper-V
4 1 (2.50%) vSphere
4 1 (2.50%) UAG
4 1 (2.50%) XenServer
Systems Management
1 2 (5.00%) Plesk
1 2 (5.00%) Nagios
2 1 (2.50%) McAfee ePO
Vendors
1 18 (45.00%) Microsoft
2 7 (17.50%) VMware
3 5 (12.50%) Sage
4 4 (10.00%) Citrix
5 2 (5.00%) Mitel
5 2 (5.00%) Red Hat
5 2 (5.00%) Apple
5 2 (5.00%) Cisco
6 1 (2.50%) Avaya
6 1 (2.50%) Dell
6 1 (2.50%) McAfee
6 1 (2.50%) Websense
6 1 (2.50%) Clearswift
Huddersfield, West Yorkshire
Greywood Associates Limited
Salary: £16000 per annum + Benefits
Posted: 14 hours ago
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £16000 per annum + Benefits
Posted: 14 hours ago
Wakefield, West Yorkshire
4it Recruitment Ltd
Salary: Up to £20,000 per annum
Posted: 5 days ago
Otley, West Yorkshire
360 Resourcing Solutions
Salary: £16k - 20k per year + Excellent Benefits
Posted: 6 days ago