The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Yorkshire region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
First Line Support
Rank 171 202 179
Rank change year-on-year
+31 -23
Permanent jobs requiring a 1st Line Support 42 14 20
As % of all permanent IT jobs located in Yorkshire 0.770% 0.270% 0.395%
As % of the Job Titles category 0.809% 0.278% 0.411%
Number of salaries quoted 41 14 20
Average salary £17,000 £18,500 £21,000
Average salary % change year-on-year
-8.10% -11.90%
90% offered a salary of more than £16,500 £14,550 £18,750
10% offered a salary of more than £21,500 £22,550 £40,000
UK excluding London average salary £19,000 £19,500 £20,000
% change year-on-year
-2.56% -2.50%
All Job Titles
Yorkshire
Permanent IT job ads with a match in the
Job Titles category
5193 5027 4862
As % of all permanent IT jobs located in Yorkshire 95.20% 96.84% 96.14%
Number of salaries quoted 4117 4176 4119
Average salary £35,000 £34,000 £33,000
Average salary % change year-on-year
+2.94% +3.03%
90% offered a salary of more than £22,500 £23,000 £22,500
10% offered a salary of more than £50,000 £50,000 £50,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
1st Line Support
England

1st Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support across the Yorkshire region as a proportion of the total demand within the Job Titles category.

Yorkshire 1st Line Support Jobs Demand Trend

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Yorkshire region.

Yorkshire 1st Line Support Salary Trend

1st Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Yorkshire region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
South Yorkshire +32 19 £16,500 -2.94%
West Yorkshire +4 17 £17,500 -7.89%
North Yorkshire 0 7 £18,000 +1.50%
1st Line Support
England

1st Line Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the Yorkshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 57 (75.00%) Windows
2 54 (71.05%) Microsoft
3 46 (60.53%) Windows XP
3 46 (60.53%) MS Excel
4 44 (57.89%) Active Directory
5 41 (53.95%) MS Office
6 38 (50.00%) Windows 7
7 23 (30.26%) Time Management
8 22 (28.95%) Blackberry
9 18 (23.68%) Client/Server
10 15 (19.74%) Microsoft Certification
11 13 (17.11%) Firewall
11 13 (17.11%) VMware
12 11 (14.47%) Degree
13 10 (13.16%) Windows Vista
13 10 (13.16%) SQL Server
14 9 (11.84%) MCSE
14 9 (11.84%) MS Exchange
14 9 (11.84%) VMware Infrastructure
15 8 (10.53%) Telecoms
16 7 (9.211%) Cisco Certification
16 7 (9.211%) TCP/IP
16 7 (9.211%) DNS
16 7 (9.211%) MCSA
16 7 (9.211%) ITIL
16 7 (9.211%) MCP
16 7 (9.211%) SQL Server 2005
16 7 (9.211%) SQL Server 2008
16 7 (9.211%) Wi-Fi
17 6 (7.895%) Mac OS

1st Line Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the Yorkshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 2 (2.632%) .NET
2 1 (1.316%) ASP.NET
2 1 (1.316%) XML
Application Platforms
1 9 (11.84%) MS Exchange
2 3 (3.947%) Exchange Server 2010
3 1 (1.316%) IIS
Applications
1 46 (60.53%) MS Excel
2 41 (53.95%) MS Office
Communications & Networking
1 13 (17.11%) Firewall
2 7 (9.211%) TCP/IP
2 7 (9.211%) DNS
2 7 (9.211%) Wi-Fi
3 6 (7.895%) VPN
4 5 (6.579%) LAN
4 5 (6.579%) WAN
5 3 (3.947%) VoIP
5 3 (3.947%) SSL
6 2 (2.632%) Network Security
6 2 (2.632%) DEFINITY
6 2 (2.632%) SAN
7 1 (1.316%) DHCP
Database & Business Intelligence
1 10 (13.16%) SQL Server
2 7 (9.211%) SQL Server 2005
2 7 (9.211%) SQL Server 2008
General
1 8 (10.53%) Telecoms
2 5 (6.579%) Finance
3 1 (1.316%) Pharmaceutical
3 1 (1.316%) Marketing
Miscellaneous
1 22 (28.95%) Blackberry
2 18 (23.68%) Client/Server
3 2 (2.632%) Management Information System
4 1 (1.316%) NHS
4 1 (1.316%) Mathematics
Operating Systems
1 57 (75.00%) Windows
2 46 (60.53%) Windows XP
3 38 (50.00%) Windows 7
4 10 (13.16%) Windows Vista
5 6 (7.895%) Mac OS
5 6 (7.895%) Windows 8
6 3 (3.947%) Mac OS X
6 3 (3.947%) Windows Server 2008
7 2 (2.632%) Windows Server 2003
7 2 (2.632%) UNIX
7 2 (2.632%) Linux
Processes & Methodologies
1 23 (30.26%) Time Management
2 7 (9.211%) ITIL
3 2 (2.632%) Disaster Recovery
3 2 (2.632%) Business Continuity
3 2 (2.632%) Data Protection
4 1 (1.316%) CRM
4 1 (1.316%) System Testing
4 1 (1.316%) Workflow
4 1 (1.316%) Service Delivery
4 1 (1.316%) Incident Management
4 1 (1.316%) Data Analysis
4 1 (1.316%) Problem Management
Programming Languages
1 5 (6.579%) C
2 2 (2.632%) SQL
3 1 (1.316%) VB
Qualifications
1 15 (19.74%) Microsoft Certification
2 11 (14.47%) Degree
3 9 (11.84%) MCSE
4 7 (9.211%) Cisco Certification
4 7 (9.211%) MCSA
4 7 (9.211%) MCP
5 5 (6.579%) CCNA
6 3 (3.947%) MCDST
7 2 (2.632%) SC Cleared
7 2 (2.632%) Security Cleared
7 2 (2.632%) HNC
7 2 (2.632%) HND
8 1 (1.316%) A+ Certification
8 1 (1.316%) ITIL Certification
8 1 (1.316%) Network+ Certification
Quality Assurance & Compliance
1 6 (7.895%) SLA
System Software
1 44 (57.89%) Active Directory
2 9 (11.84%) VMware Infrastructure
3 3 (3.947%) Hyper-V
Systems Management
1 3 (3.947%) Norton AntiVirus
1 3 (3.947%) Backup Exec
Vendors
1 54 (71.05%) Microsoft
2 13 (17.11%) VMware
3 6 (7.895%) Sophos
3 6 (7.895%) Symantec
4 3 (3.947%) Apple
4 3 (3.947%) HP
4 3 (3.947%) Citrix
4 3 (3.947%) WatchGuard
5 2 (2.632%) Avaya
5 2 (2.632%) Juniper
5 2 (2.632%) CheckPoint
5 2 (2.632%) Cisco
6 1 (1.316%) Twitter