The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
First Line Support
Rank 215 231 181
Rank change year-on-year
+16 -50
Permanent jobs requiring a 1st Line Support 32 26 46
As % of all permanent IT jobs located in Yorkshire 0.44% 0.34% 0.79%
As % of the Job Titles category 0.45% 0.36% 0.82%
Number of salaries quoted 24 25 45
Average salary £18,750 £17,000 £17,000
Average salary % change year-on-year
+10.29% -
90% offered a salary of more than £18,000 £15,000 £16,000
10% offered a salary of more than £20,700 £23,300 £24,000
UK excluding London average salary £20,000 £20,000 £20,000
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Yorkshire
Permanent IT job ads with a match in the
Job Titles category
7111 7267 5610
As % of all permanent IT jobs located in Yorkshire 97.52% 95.78% 96.08%
Number of salaries quoted 5737 5745 4422
Average salary £38,500 £37,500 £35,000
Average salary % change year-on-year
+2.66% +7.14%
90% offered a salary of more than £25,000 £24,000 £22,500
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Yorkshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Yorkshire

1st Line Support
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Yorkshire region.

1st Line Support Salary Trend in Yorkshire

1st Line Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Yorkshire region over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +3 20 £18,000 +5.88% 5
North Yorkshire +31 10 £20,000 +25.00%
South Yorkshire - 1 - -
East Yorkshire - 1 £17,000 -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in Yorkshire

For the 6 months to 17 April 2015, IT jobs across the Yorkshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 33 (46.48%) Microsoft
2 31 (43.66%) Windows
3 28 (39.44%) Active Directory
4 21 (29.58%) MS Office
5 19 (26.76%) ITIL
6 16 (22.54%) MS Exchange
7 15 (21.13%) Windows 7
8 14 (19.72%) MS Excel
9 13 (18.31%) SLA
10 11 (15.49%) Windows XP
11 10 (14.08%) Service Management
12 9 (12.68%) Internet
13 7 (9.86%) Retail
13 7 (9.86%) FMCG
13 7 (9.86%) Windows Server 2008
13 7 (9.86%) Windows Server 2003
14 6 (8.45%) ITSM
14 6 (8.45%) Citrix
14 6 (8.45%) Line Management
14 6 (8.45%) Continuous Improvement
15 5 (7.04%) Mobile Device Management
15 5 (7.04%) Analytical Skills
15 5 (7.04%) Android
15 5 (7.04%) SCCM
15 5 (7.04%) Degree
15 5 (7.04%) MySQL
15 5 (7.04%) Firewall
15 5 (7.04%) Finance
16 4 (5.63%) SQL Server
16 4 (5.63%) Coaching

1st Line Support
Top Related IT Skills in Yorkshire by Category

For the 6 months to 17 April 2015, IT jobs across the Yorkshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (22.54%) MS Exchange
2 3 (4.23%) CMS
3 2 (2.82%) Blackberry Enterprise Server
3 2 (2.82%) Moodle
4 1 (1.41%) Exchange Server 2010
4 1 (1.41%) Exchange Server 2003
4 1 (1.41%) Exchange Server 2007
Applications
1 21 (29.58%) MS Office
2 14 (19.72%) MS Excel
3 2 (2.82%) MS PowerPoint
Communications & Networking
1 9 (12.68%) Internet
2 5 (7.04%) Firewall
3 3 (4.23%) LAN
3 3 (4.23%) TCP/IP
4 2 (2.82%) DNS
4 2 (2.82%) DHCP
4 2 (2.82%) FTP
5 1 (1.41%) VoIP
5 1 (1.41%) WAN
5 1 (1.41%) ADSL
5 1 (1.41%) Broadband
5 1 (1.41%) Network Security
Database & Business Intelligence
1 5 (7.04%) MySQL
2 4 (5.63%) SQL Server
3 2 (2.82%) SQL Server 2008
4 1 (1.41%) IBM InfoSphere
4 1 (1.41%) Relational Database
4 1 (1.41%) MS Access
Development Applications
1 1 (1.41%) SQL Server Management Studio (SSMS)
General
1 7 (9.86%) Retail
2 5 (7.04%) Finance
3 3 (4.23%) Telecoms
3 3 (4.23%) Legal
4 1 (1.41%) Law
4 1 (1.41%) Marketing
Libraries, Frameworks & Software Standards
1 1 (1.41%) .NET
Miscellaneous
1 7 (9.86%) FMCG
2 5 (7.04%) Analytical Skills
3 2 (2.82%) Computer Science
3 2 (2.82%) Blackberry
4 1 (1.41%) Management Information System
4 1 (1.41%) Smartphone
4 1 (1.41%) Video Editing
4 1 (1.41%) NHS
Operating Systems
1 31 (43.66%) Windows
2 15 (21.13%) Windows 7
3 11 (15.49%) Windows XP
4 7 (9.86%) Windows Server 2003
4 7 (9.86%) Windows Server 2008
5 5 (7.04%) Android
6 3 (4.23%) Windows Server 2012
Processes & Methodologies
1 19 (26.76%) ITIL
2 10 (14.08%) Service Management
3 6 (8.45%) ITSM
3 6 (8.45%) Continuous Improvement
3 6 (8.45%) Line Management
4 5 (7.04%) Mobile Device Management
5 4 (5.63%) Coaching
6 3 (4.23%) IT Governance
6 3 (4.23%) Release Management
6 3 (4.23%) Performance Management
6 3 (4.23%) Content Management
7 2 (2.82%) Data Protection
8 1 (1.41%) Data Validation
8 1 (1.41%) Data Entry
8 1 (1.41%) Security Testing
8 1 (1.41%) Process Improvement
8 1 (1.41%) Incident Management
8 1 (1.41%) Practice Management
8 1 (1.41%) Validation
8 1 (1.41%) Service Delivery
Programming Languages
1 3 (4.23%) SQL
2 1 (1.41%) VBA
2 1 (1.41%) C#
2 1 (1.41%) PL/SQL
Qualifications
1 5 (7.04%) Degree
2 2 (2.82%) ITIL Foundation Certificate
2 2 (2.82%) MCP
2 2 (2.82%) A+ Certification
3 1 (1.41%) ITIL Certification
3 1 (1.41%) MCSE
3 1 (1.41%) Microsoft Certification
3 1 (1.41%) CCENT
Quality Assurance & Compliance
1 13 (18.31%) SLA
System Software
1 28 (39.44%) Active Directory
2 2 (2.82%) XenApp
Systems Management
1 5 (7.04%) SCCM
2 2 (2.82%) Norton AntiVirus
3 1 (1.41%) SCOM
3 1 (1.41%) SolarWinds Orion
Vendors
1 33 (46.48%) Microsoft
2 6 (8.45%) Citrix
3 2 (2.82%) CheckPoint
3 2 (2.82%) Symantec
3 2 (2.82%) Dell
4 1 (1.41%) Cisco
4 1 (1.41%) IBM
4 1 (1.41%) SolarWinds
4 1 (1.41%) Apple
Leeds, West Yorkshire
Digitech Resourcing Ltd
Salary: £20,000 per annum + Benefits
Posted: 3 days ago
Wakefield, West Yorkshire
Senitor Associates
Salary: £18000 per annum
Posted: 3 days ago
Barrow-Upon-Humber, South Humberside
Searchability
Salary: £16000 - £18000 per annum
Posted: 4 days ago
Leeds
Nigel Frank International Limited - Newcastle
Salary: £23000 - £25000 per annum + benefits + bonus
Posted: 11 days ago