The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
First Line Support
Rank 250 194 209
Rank change year-on-year
-56 +15
Permanent jobs requiring a 1st Line Support 12 24 10
As % of all permanent IT jobs located in Yorkshire 0.16% 0.45% 0.17%
As % of the Job Titles category 0.17% 0.48% 0.18%
Number of salaries quoted 9 21 9
Average salary £19,000 £19,000 £18,000
Average salary % change year-on-year
- +5.55%
90% offered a salary of more than £15,650 £16,727 £16,200
10% offered a salary of more than £21,300 £22,000 £20,600
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Yorkshire
Permanent IT job ads with a match in the
Job Titles category
7068 5010 5572
As % of all permanent IT jobs located in Yorkshire 96.33% 94.42% 96.74%
Number of salaries quoted 5569 3950 4573
Average salary £37,500 £36,000 £35,000
Average salary % change year-on-year
+4.16% +2.85%
90% offered a salary of more than £23,000 £23,000 £23,500
10% offered a salary of more than £50,000 £52,500 £52,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

1st Line Support
Jobs Demand Trend in Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Yorkshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Yorkshire

1st Line Support
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Yorkshire region.

1st Line Support Salary Trend in Yorkshire

1st Line Support
Salary Histogram in Yorkshire

This chart provides a salary histogram for IT jobs citing 1st Line Support across the Yorkshire region over the 3 months to 29 August 2014.

1st Line Support Salary Histogram in Yorkshire

1st Line Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Yorkshire region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -39 8 £19,000 - 4
North Yorkshire -21 2 £26,500 +47.22% 2
South Yorkshire - 2 - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in Yorkshire

For the 6 months to 29 August 2014, IT jobs across the Yorkshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 21 (63.64%) Windows
2 18 (54.55%) Active Directory
3 16 (48.48%) Microsoft
4 12 (36.36%) MS Exchange
5 10 (30.30%) MS Office
5 10 (30.30%) Windows 7
6 8 (24.24%) TCP/IP
6 8 (24.24%) DNS
7 7 (21.21%) Windows XP
7 7 (21.21%) ITIL
7 7 (21.21%) VBA
8 6 (18.18%) SQL Server
8 6 (18.18%) Windows Server 2003
8 6 (18.18%) Windows Server 2008
9 5 (15.15%) VMware
9 5 (15.15%) Continuous Improvement
9 5 (15.15%) Sage
9 5 (15.15%) SLA
10 4 (12.12%) SharePoint
10 4 (12.12%) MS Excel
11 3 (9.09%) Linux
11 3 (9.09%) SQL
11 3 (9.09%) VPN
11 3 (9.09%) Firewall
11 3 (9.09%) Windows 8
11 3 (9.09%) Windows Server 2012
11 3 (9.09%) VMware Infrastructure
12 2 (6.06%) Android
12 2 (6.06%) CentOS
12 2 (6.06%) Red Hat Enterprise Linux

1st Line Support
Top Related IT Skills in Yorkshire by Category

For the 6 months to 29 August 2014, IT jobs across the Yorkshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (36.36%) MS Exchange
2 4 (12.12%) SharePoint
3 2 (6.06%) Exchange Server 2010
3 2 (6.06%) IIS
4 1 (3.03%) Tomcat
4 1 (3.03%) Blackberry Enterprise Server
4 1 (3.03%) Jetty
4 1 (3.03%) Lync
Applications
1 10 (30.30%) MS Office
2 4 (12.12%) MS Excel
3 1 (3.03%) MS PowerPoint
Cloud Services
1 1 (3.03%) Cloud Computing
Communications & Networking
1 8 (24.24%) TCP/IP
1 8 (24.24%) DNS
2 3 (9.09%) Firewall
2 3 (9.09%) VPN
3 2 (6.06%) Network Security
3 2 (6.06%) Internet
4 1 (3.03%) Unified Communications
4 1 (3.03%) LAN
4 1 (3.03%) VoIP
4 1 (3.03%) WAN
4 1 (3.03%) Intrusion Detection
4 1 (3.03%) SAN
Database & Business Intelligence
1 6 (18.18%) SQL Server
2 2 (6.06%) MS Access
2 2 (6.06%) SQL Server Reporting Services
2 2 (6.06%) MySQL
General
1 1 (3.03%) Finance
1 1 (3.03%) Legal
1 1 (3.03%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (3.03%) J2EE
Miscellaneous
1 2 (6.06%) Blackberry
1 2 (6.06%) Management Information System
2 1 (3.03%) Enterprise Storage
2 1 (3.03%) EPoS
Operating Systems
1 21 (63.64%) Windows
2 10 (30.30%) Windows 7
3 7 (21.21%) Windows XP
4 6 (18.18%) Windows Server 2003
4 6 (18.18%) Windows Server 2008
5 3 (9.09%) Linux
5 3 (9.09%) Windows 8
5 3 (9.09%) Windows Server 2012
6 2 (6.06%) CentOS
6 2 (6.06%) Red Hat Enterprise Linux
6 2 (6.06%) SUSE
6 2 (6.06%) Debian
6 2 (6.06%) Ubuntu
6 2 (6.06%) Android
7 1 (3.03%) UNIX
Processes & Methodologies
1 7 (21.21%) ITIL
2 5 (15.15%) Continuous Improvement
3 2 (6.06%) Server Monitoring
3 2 (6.06%) ERP
4 1 (3.03%) Business Continuity
4 1 (3.03%) Information Security
4 1 (3.03%) Asset Management
4 1 (3.03%) Requirements Analysis
4 1 (3.03%) Operations Management
4 1 (3.03%) Load Balancing
4 1 (3.03%) Problem Management
4 1 (3.03%) Security Testing
4 1 (3.03%) Time Management
4 1 (3.03%) SIEM
4 1 (3.03%) Email Management
Programming Languages
1 7 (21.21%) VBA
2 3 (9.09%) SQL
3 2 (6.06%) PHP
4 1 (3.03%) Java
4 1 (3.03%) Perl
4 1 (3.03%) Python
4 1 (3.03%) Ruby
4 1 (3.03%) Bash Shell
Qualifications
1 2 (6.06%) Degree
2 1 (3.03%) Microsoft Certification
Quality Assurance & Compliance
1 5 (15.15%) SLA
System Software
1 18 (54.55%) Active Directory
2 3 (9.09%) VMware Infrastructure
3 1 (3.03%) Hyper-V
3 1 (3.03%) XenServer
3 1 (3.03%) vSphere
3 1 (3.03%) UAG
Systems Management
1 2 (6.06%) Nagios
1 2 (6.06%) Plesk
2 1 (3.03%) McAfee ePO
Vendors
1 16 (48.48%) Microsoft
2 5 (15.15%) Sage
2 5 (15.15%) VMware
3 2 (6.06%) Mitel
3 2 (6.06%) Red Hat
3 2 (6.06%) Apple
3 2 (6.06%) Cisco
3 2 (6.06%) Citrix
4 1 (3.03%) Avaya
4 1 (3.03%) Dell
4 1 (3.03%) McAfee
4 1 (3.03%) Websense
4 1 (3.03%) Clearswift
York, North Yorkshire
Circle Recruitment
Salary: £15000 - £19000 per annum + Benefits
Posted: 6 hours ago
Bradford, West Yorkshire
Senitor Associates
Salary: £16000 per annum
Posted: 7 hours ago
York, North Yorkshire
EasyWebRecruitment.com
Salary: From £19,460 to £19,460 per annum
Posted: Yesterday
Huddersfield, West Yorkshire
Greywood Associates Limited
Salary: £16000 per annum + Benefits
Posted: 3 days ago
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £16000 per annum + Benefits
Posted: 3 days ago