The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
First Line Support
Rank 206 214 213
Rank change year-on-year
+8 -1
Permanent jobs requiring a 1st Line Support 51 17 21
As % of all permanent IT jobs located in Yorkshire 0.68% 0.31% 0.36%
As % of the Job Titles category 0.70% 0.32% 0.37%
Number of salaries quoted 47 15 16
Average salary £19,000 £19,000 £17,000
Average salary % change year-on-year
- +11.76%
90% offered a salary of more than £16,000 £14,700 £15,500
10% offered a salary of more than £25,400 £22,000 £20,500
UK excluding London average salary £20,000 £20,000 £19,000
% change year-on-year
- +5.26%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Yorkshire
Permanent IT job ads with a match in the
Job Titles category
7245 5272 5728
As % of all permanent IT jobs located in Yorkshire 96.55% 95.15% 96.85%
Number of salaries quoted 5795 4218 4721
Average salary £36,000 £37,000 £35,000
Average salary % change year-on-year
-2.70% +5.71%
90% offered a salary of more than £23,500 £23,000 £23,000
10% offered a salary of more than £52,500 £52,500 £52,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend in Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Yorkshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Yorkshire

1st Line Support
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Yorkshire region.

1st Line Support Salary Trend in Yorkshire

1st Line Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Yorkshire region over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -4 36 £19,000 - 7
North Yorkshire -10 11 £17,000 -22.72% 1
South Yorkshire -19 4 £19,250 +11.59% 2
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in Yorkshire

For the 6 months to 21 October 2014, IT jobs across the Yorkshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 24 (38.10%) Microsoft
1 24 (38.10%) Windows
2 22 (34.92%) ITIL
2 22 (34.92%) Active Directory
3 14 (22.22%) VMware
4 13 (20.63%) MS Exchange
5 10 (15.87%) Windows 7
5 10 (15.87%) MS Excel
5 10 (15.87%) SQL Server
5 10 (15.87%) MS Office
6 8 (12.70%) VMware Infrastructure
7 7 (11.11%) SQL
7 7 (11.11%) SLA
7 7 (11.11%) Citrix
8 5 (7.94%) Marketing
8 5 (7.94%) Windows Server 2008
8 5 (7.94%) SharePoint
8 5 (7.94%) TCP/IP
8 5 (7.94%) Hyper-V
9 4 (6.35%) Process Improvement
9 4 (6.35%) IBM InfoSphere
9 4 (6.35%) Relational Database
9 4 (6.35%) SQL Server Management Studio (SSMS)
9 4 (6.35%) Windows XP
9 4 (6.35%) Dell
9 4 (6.35%) IBM
9 4 (6.35%) Internet
9 4 (6.35%) Service Delivery
9 4 (6.35%) Firewall
9 4 (6.35%) Degree

1st Line Support
Top Related IT Skills in Yorkshire by Category

For the 6 months to 21 October 2014, IT jobs across the Yorkshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (20.63%) MS Exchange
2 5 (7.94%) SharePoint
3 3 (4.76%) Exchange Server 2007
4 2 (3.17%) IIS
5 1 (1.59%) Jetty
5 1 (1.59%) Tomcat
5 1 (1.59%) Exchange Server 2013
5 1 (1.59%) Lync
5 1 (1.59%) Exchange Server 2010
Applications
1 10 (15.87%) MS Excel
1 10 (15.87%) MS Office
2 3 (4.76%) MS PowerPoint
3 2 (3.17%) Photoshop
Cloud Services
1 3 (4.76%) Office 365
2 1 (1.59%) Cloud Computing
Communications & Networking
1 5 (7.94%) TCP/IP
2 4 (6.35%) Internet
2 4 (6.35%) Firewall
3 3 (4.76%) VPN
3 3 (4.76%) DNS
3 3 (4.76%) LAN
4 2 (3.17%) Network Security
5 1 (1.59%) Wireless
5 1 (1.59%) SAN
5 1 (1.59%) VoIP
5 1 (1.59%) WAN
5 1 (1.59%) Unified Communications
5 1 (1.59%) PABX
Database & Business Intelligence
1 10 (15.87%) SQL Server
2 4 (6.35%) IBM InfoSphere
2 4 (6.35%) Relational Database
3 3 (4.76%) MySQL
4 2 (3.17%) MS Access
4 2 (3.17%) SQL Server Reporting Services
5 1 (1.59%) Crystal Reports
Development Applications
1 4 (6.35%) SQL Server Management Studio (SSMS)
General
1 5 (7.94%) Marketing
2 4 (6.35%) Finance
2 4 (6.35%) Legal
3 1 (1.59%) Manufacturing
3 1 (1.59%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (3.17%) HTML
1 2 (3.17%) CSS
2 1 (1.59%) J2EE
Miscellaneous
1 3 (4.76%) Analytical Skills
2 2 (3.17%) Blackberry
2 2 (3.17%) Mathematics
2 2 (3.17%) Computer Science
3 1 (1.59%) EPoS
3 1 (1.59%) Enterprise Storage
Operating Systems
1 24 (38.10%) Windows
2 10 (15.87%) Windows 7
3 5 (7.94%) Windows Server 2008
4 4 (6.35%) Windows XP
5 3 (4.76%) Windows Server 2003
5 3 (4.76%) Linux
5 3 (4.76%) Windows 8
5 3 (4.76%) Windows Server 2012
6 2 (3.17%) Windows 2000
6 2 (3.17%) CentOS
6 2 (3.17%) Red Hat Enterprise Linux
6 2 (3.17%) Android
6 2 (3.17%) Ubuntu
6 2 (3.17%) SUSE
6 2 (3.17%) Debian
7 1 (1.59%) UNIX
Processes & Methodologies
1 22 (34.92%) ITIL
2 4 (6.35%) Process Improvement
2 4 (6.35%) Service Delivery
2 4 (6.35%) Data Validation
2 4 (6.35%) Validation
3 3 (4.76%) Project Management
3 3 (4.76%) Service Management
4 2 (3.17%) Server Monitoring
4 2 (3.17%) ERP
4 2 (3.17%) CRM
5 1 (1.59%) Business Continuity
5 1 (1.59%) Asset Management
5 1 (1.59%) Software Testing
5 1 (1.59%) Incident Management
5 1 (1.59%) Requirements Analysis
5 1 (1.59%) Time Management
5 1 (1.59%) Problem Management
5 1 (1.59%) Fault Management
5 1 (1.59%) Security Testing
5 1 (1.59%) Load Balancing
Programming Languages
1 7 (11.11%) SQL
2 3 (4.76%) VBA
3 2 (3.17%) PHP
4 1 (1.59%) Ruby
4 1 (1.59%) Python
4 1 (1.59%) Java
4 1 (1.59%) Perl
4 1 (1.59%) VB
4 1 (1.59%) Bash Shell
Qualifications
1 4 (6.35%) Degree
2 3 (4.76%) A+ Certification
3 2 (3.17%) MCP
4 1 (1.59%) Network+ Certification
4 1 (1.59%) ITIL Certification
4 1 (1.59%) HNC
4 1 (1.59%) HND
Quality Assurance & Compliance
1 7 (11.11%) SLA
System Software
1 22 (34.92%) Active Directory
2 8 (12.70%) VMware Infrastructure
3 5 (7.94%) Hyper-V
4 3 (4.76%) XenApp
4 3 (4.76%) vSphere
5 1 (1.59%) XenServer
5 1 (1.59%) UAG
Systems Management
1 2 (3.17%) Nagios
1 2 (3.17%) Plesk
Vendors
1 24 (38.10%) Microsoft
2 14 (22.22%) VMware
3 7 (11.11%) Citrix
4 4 (6.35%) Dell
4 4 (6.35%) IBM
5 2 (3.17%) Adobe
5 2 (3.17%) Red Hat
5 2 (3.17%) Apple
5 2 (3.17%) Mitel
6 1 (1.59%) Cisco
Batley, West Yorkshire
SYSTEM RECRUITMENT LTD
Salary: £18000 - £22000 per annum
Posted: 8 hours ago
Harrogate, North Yorkshire
Mortimer Spinks
Salary: £15000 - £18000 per annum
Posted: 14 hours ago
Brighouse, West Yorkshire
Oscar Associates (UK) Ltd
Salary: £30000 - £35000 per annum + excellent benefits
Posted: 4 days ago
Sheffield, South Yorkshire
Harvey Nash plc
Salary: £16000 - £20000 per annum
Posted: 4 days ago
Leeds, West Yorkshire
Bluetownonline
Salary: £23k per year
Posted: 4 days ago
Huddersfield
Applause IT Innovation
Salary: £16000 - £18000 per annum + Excellent benifits
Posted: 11 days ago
Huddersfield
Quantica Technology - London
Salary: £16000 - £17000 per annum
Posted: 18 days ago