The table below looks at the statistics for ITSM skills in IT jobs advertised for the West Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 166 164 162
Rank change year-on-year
-2 -2
Permanent jobs citing ITSM 45 23 25
As % of all permanent IT jobs located in West Yorkshire 0.89% 0.61% 0.66%
As % of the Processes & Methodologies category 1.06% 0.71% 0.81%
Number of salaries quoted 32 10 18
Average salary £37,500 £38,750 £35,000
Average salary % change year-on-year
-3.22% +10.71%
90% offered a salary of more than £18,500 £32,950 £23,850
10% offered a salary of more than £50,000 £52,000 £50,000
UK excluding London average salary £39,000 £42,500 £40,000
% change year-on-year
-8.23% +6.25%
ITSM
Yorkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Yorkshire region.

Processes & Methodologies Category
West Yorkshire
Permanent IT job ads with a match in the
Processes & Methodologies category
4229 3235 3094
As % of all permanent IT jobs located in West Yorkshire 83.28% 85.81% 81.59%
Number of salaries quoted 3264 2591 2577
Average salary £40,000 £38,000 £37,500
Average salary % change year-on-year
+5.26% +1.33%
90% offered a salary of more than £27,500 £27,500 £26,000
10% offered a salary of more than £57,500 £55,000 £58,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

ITSM
Jobs Demand Trend in West Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the West Yorkshire region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in West Yorkshire

ITSM
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the West Yorkshire region.

ITSM Salary Trend in West Yorkshire

ITSM
Salary Histogram in West Yorkshire

This chart provides a salary histogram for IT jobs citing ITSM across the West Yorkshire region over the 3 months to 1 October 2014.

ITSM Salary Histogram in West Yorkshire

ITSM
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the West Yorkshire region over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds -10 34 £35,000 -9.67%
Bradford - 5 £50,000 -
ITSM
Yorkshire

ITSM
Top 30 Related IT Skills in West Yorkshire

For the 6 months to 1 October 2014, IT jobs across the West Yorkshire region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 85 (97.70%) Service Management
2 61 (70.11%) ITIL
3 33 (37.93%) Service Delivery
4 25 (28.74%) Finance
5 24 (27.59%) Change Management
6 23 (26.44%) ITIL Certification
7 20 (22.99%) Project Management
8 16 (18.39%) Agile Software Development
9 15 (17.24%) ITIL Foundation Certificate
10 14 (16.09%) ITIL V3
11 12 (13.79%) Supplier Management
11 12 (13.79%) Windows
11 12 (13.79%) DSDM
12 11 (12.64%) Microsoft
12 11 (12.64%) Matrix Management
12 11 (12.64%) Time Management
13 10 (11.49%) Active Directory
13 10 (11.49%) E-Commerce
13 10 (11.49%) Blackberry Enterprise Server
14 8 (9.20%) Symantec
14 8 (9.20%) MS Office
14 8 (9.20%) MS Exchange
14 8 (9.20%) SLA
14 8 (9.20%) Degree
15 7 (8.05%) Configuration Management
15 7 (8.05%) Continuous Improvement
15 7 (8.05%) ServiceNow
16 6 (6.90%) Blackberry
16 6 (6.90%) MS Excel
17 5 (5.75%) Windows XP

ITSM
Top Related IT Skills in West Yorkshire by Category

For the 6 months to 1 October 2014, IT jobs across the West Yorkshire region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 10 (11.49%) Blackberry Enterprise Server
2 8 (9.20%) MS Exchange
3 3 (3.45%) SharePoint
3 3 (3.45%) Lync
3 3 (3.45%) Exchange Server 2010
3 3 (3.45%) Exchange Server 2013
4 1 (1.15%) Apache
4 1 (1.15%) WebSphere
Applications
1 8 (9.20%) MS Office
2 6 (6.90%) MS Excel
3 2 (2.30%) MS Visio
4 1 (1.15%) MS PowerPoint
Cloud Services
1 3 (3.45%) Google Apps
Communications & Networking
1 5 (5.75%) FTP
2 4 (4.60%) Internet
3 3 (3.45%) S/MIME
3 3 (3.45%) DNS
3 3 (3.45%) SMS
3 3 (3.45%) VoIP
3 3 (3.45%) POP3
3 3 (3.45%) Asterisk PBX
3 3 (3.45%) Unified Communications
Database & Business Intelligence
1 5 (5.75%) SQL Server
1 5 (5.75%) SQL Server 2008
2 3 (3.45%) MySQL
3 1 (1.15%) DB2
General
1 25 (28.74%) Finance
2 3 (3.45%) Law
3 2 (2.30%) Manufacturing
3 2 (2.30%) Retail
4 1 (1.15%) Legal
4 1 (1.15%) Banking
Job Titles
1 21 (24.14%) Analyst
2 17 (19.54%) Architect
3 16 (18.39%) Project Manager
4 12 (13.79%) Service Manager
4 12 (13.79%) Change Analyst
5 10 (11.49%) Designer
6 8 (9.20%) Service Analyst
7 7 (8.05%) Service Desk Analyst
8 5 (5.75%) Services Delivery Manager
8 5 (5.75%) Delivery Manager
8 5 (5.75%) Agile Project Manager
9 4 (4.60%) Service Design Architect
9 4 (4.60%) Support Engineer
10 3 (3.45%) Transition Manager
10 3 (3.45%) Service Desk Manager
10 3 (3.45%) Service Transition Manager
11 2 (2.30%) Incident & Problem Manager
11 2 (2.30%) IT Architect
11 2 (2.30%) Problem Manager
11 2 (2.30%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 1 (1.15%) ODBC
1 1 (1.15%) Middleware
Miscellaneous
1 6 (6.90%) Blackberry
2 5 (5.75%) Analytical Skills
3 3 (3.45%) Management Information System
3 3 (3.45%) CMDB
4 1 (1.15%) Statistics
4 1 (1.15%) Taxonomies
Operating Systems
1 12 (13.79%) Windows
2 5 (5.75%) Windows XP
2 5 (5.75%) Windows 7
3 4 (4.60%) UNIX
3 4 (4.60%) Linux
4 3 (3.45%) Windows Server 2003
4 3 (3.45%) Windows Server 2008
5 1 (1.15%) Apple iOS
Processes & Methodologies
1 85 (97.70%) Service Management
2 61 (70.11%) ITIL
3 33 (37.93%) Service Delivery
4 24 (27.59%) Change Management
5 20 (22.99%) Project Management
6 16 (18.39%) Agile Software Development
7 14 (16.09%) ITIL V3
8 12 (13.79%) Supplier Management
8 12 (13.79%) DSDM
9 11 (12.64%) Matrix Management
9 11 (12.64%) Time Management
10 10 (11.49%) E-Commerce
11 7 (8.05%) Configuration Management
11 7 (8.05%) Continuous Improvement
12 5 (5.75%) PRINCE2
12 5 (5.75%) Release Management
12 5 (5.75%) Coaching
13 4 (4.60%) Problem Management
13 4 (4.60%) Performance Management
13 4 (4.60%) IT Governance
Programming Languages
1 1 (1.15%) SQL
Qualifications
1 23 (26.44%) ITIL Certification
2 15 (17.24%) ITIL Foundation Certificate
3 8 (9.20%) Degree
4 2 (2.30%) Microsoft Certification
4 2 (2.30%) MCP
Quality Assurance & Compliance
1 8 (9.20%) SLA
2 2 (2.30%) QA
2 2 (2.30%) COBIT
System Software
1 10 (11.49%) Active Directory
2 5 (5.75%) XenApp
3 2 (2.30%) VMware Infrastructure
Systems Management
1 5 (5.75%) Norton AntiVirus
2 3 (3.45%) SCOM
2 3 (3.45%) Symantec Enterprise Vault
3 2 (2.30%) SCCM
Vendors
1 11 (12.64%) Microsoft
2 8 (9.20%) Symantec
3 7 (8.05%) ServiceNow
4 5 (5.75%) Citrix
4 5 (5.75%) CheckPoint
5 3 (3.45%) IBM
5 3 (3.45%) Google
5 3 (3.45%) Postini
6 2 (2.30%) VMware
6 2 (2.30%) FrontRange
6 2 (2.30%) Huawei
7 1 (1.15%) BMC
7 1 (1.15%) Apple
7 1 (1.15%) HP