The table below looks at the statistics for ITSM skills in IT jobs advertised for the West Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 182 175 172
Rank change year-on-year
-7 -3
Permanent jobs citing ITSM 17 38 6
As % of all permanent IT jobs located in West Yorkshire 0.39% 0.77% 0.16%
As % of the Processes & Methodologies category 0.44% 0.89% 0.20%
Number of salaries quoted 10 29 6
Average salary £45,000 £45,000 £50,000
Average salary % change year-on-year
- -10.00%
UK excluding London average salary £45,000 £50,000 £45,000
% change year-on-year
-10.00% +11.11%
ITSM
Yorkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Yorkshire region.

Processes & Methodologies Category
West Yorkshire
Permanent IT job ads with a match in the
Processes & Methodologies category
3822 4253 3037
As % of all permanent IT jobs located in West Yorkshire 86.75% 85.75% 82.64%
Number of salaries quoted 3008 3455 2368
Average salary £42,500 £40,000 £37,500
Average salary % change year-on-year
+6.25% +6.66%
90% offered a salary of more than £30,000 £30,000 £27,500
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £44,500 £42,500 £40,000
% change year-on-year
+4.70% +6.25%

ITSM
Jobs Demand Trend in West Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the West Yorkshire region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in West Yorkshire

ITSM
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the West Yorkshire region.

ITSM Salary Trend in West Yorkshire

ITSM
Salary Histogram in West Yorkshire

This chart provides a salary histogram for IT jobs citing ITSM across the West Yorkshire region over the 3 months to 29 May 2015.

ITSM Salary Histogram in West Yorkshire

ITSM
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the West Yorkshire region over the 3 months to 29 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds +3 11 £45,000 - 2
Halifax +15 5 - -
ITSM
Yorkshire

ITSM
Top 30 Related IT Skills in West Yorkshire

For the 6 months to 29 May 2015, IT jobs across the West Yorkshire region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 65 (77.38%) Service Management
2 58 (69.05%) ITIL
3 30 (35.71%) Finance
4 28 (33.33%) Change Management
5 24 (28.57%) Active Directory
6 22 (26.19%) Windows
7 19 (22.62%) Stakeholder Management
7 19 (22.62%) Project Management
8 18 (21.43%) Blackberry
9 17 (20.24%) MS Exchange
10 15 (17.86%) Microsoft
11 14 (16.67%) Matrix Management
12 13 (15.48%) Workflow
13 12 (14.29%) MS Excel
13 12 (14.29%) Data Centre
14 11 (13.10%) Sarbanes-Oxley
14 11 (13.10%) Service Delivery
14 11 (13.10%) Management Information System
14 11 (13.10%) Problem Management
14 11 (13.10%) Exchange Server 2007
15 10 (11.90%) Agile Software Development
16 9 (10.71%) SLA
17 8 (9.52%) ITIL Certification
17 8 (9.52%) SharePoint
17 8 (9.52%) MS Office
17 8 (9.52%) Incident Management
17 8 (9.52%) Supplier Management
18 7 (8.33%) Retail
18 7 (8.33%) ITIL Foundation Certificate
18 7 (8.33%) PowerShell

ITSM
Top Related IT Skills in West Yorkshire by Category

For the 6 months to 29 May 2015, IT jobs across the West Yorkshire region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 17 (20.24%) MS Exchange
2 11 (13.10%) Exchange Server 2007
3 8 (9.52%) SharePoint
4 7 (8.33%) Blackberry Enterprise Server
4 7 (8.33%) Exchange Server 2013
5 1 (1.19%) Lync
Applications
1 12 (14.29%) MS Excel
2 8 (9.52%) MS Office
Business Applications
1 1 (1.19%) Dynamics AX
Cloud Services
1 2 (2.38%) SaaS
Communications & Networking
1 5 (5.95%) FTP
2 2 (2.38%) Extranet
3 1 (1.19%) Asterisk PBX
3 1 (1.19%) DNS
3 1 (1.19%) SMS
3 1 (1.19%) VoIP
3 1 (1.19%) POP3
3 1 (1.19%) Internet
Database & Business Intelligence
1 5 (5.95%) SQL Server 2008
1 5 (5.95%) SQL Server
Development Applications
1 7 (8.33%) Visual Studio
General
1 30 (35.71%) Finance
2 7 (8.33%) Retail
3 6 (7.14%) Legal
4 1 (1.19%) Telecoms
4 1 (1.19%) Manufacturing
4 1 (1.19%) Advertising
4 1 (1.19%) Financial Institution
Job Titles
1 22 (26.19%) Service Manager
2 13 (15.48%) Coordinator
3 11 (13.10%) Transition Manager
4 10 (11.90%) Service Transition Manager
4 10 (11.90%) Service Design Manager
4 10 (11.90%) Analyst
5 9 (10.71%) Project Manager
6 7 (8.33%) IT Services Manager
7 6 (7.14%) Change Manager
8 5 (5.95%) Service Desk Analyst
8 5 (5.95%) IT Project Manager
8 5 (5.95%) Delivery Manager
8 5 (5.95%) Service Analyst
8 5 (5.95%) Business Analyst
9 4 (4.76%) Product Manager
10 3 (3.57%) Team Leader
10 3 (3.57%) Administrator
10 3 (3.57%) 1st Line Support
10 3 (3.57%) Systems Administrator
11 2 (2.38%) Senior Manager
Libraries, Frameworks & Software Standards
1 7 (8.33%) XML
2 1 (1.19%) EDI
Miscellaneous
1 18 (21.43%) Blackberry
2 12 (14.29%) Data Centre
3 11 (13.10%) Management Information System
4 7 (8.33%) NHS
5 2 (2.38%) E-Learning
5 2 (2.38%) Analytical Skills
Operating Systems
1 22 (26.19%) Windows
2 7 (8.33%) Windows XP
3 6 (7.14%) Windows 7
4 2 (2.38%) Apple iOS
5 1 (1.19%) Windows Server 2012
5 1 (1.19%) Windows Server 2008
5 1 (1.19%) UNIX
5 1 (1.19%) Linux
Processes & Methodologies
1 65 (77.38%) Service Management
2 58 (69.05%) ITIL
3 28 (33.33%) Change Management
4 19 (22.62%) Stakeholder Management
4 19 (22.62%) Project Management
5 14 (16.67%) Matrix Management
6 13 (15.48%) Workflow
7 11 (13.10%) Service Delivery
7 11 (13.10%) Problem Management
8 10 (11.90%) Agile Software Development
9 8 (9.52%) Incident Management
9 8 (9.52%) Supplier Management
10 7 (8.33%) Time Management
11 5 (5.95%) Waterfall
11 5 (5.95%) ITIL V3
11 5 (5.95%) DSDM
11 5 (5.95%) PRINCE2
11 5 (5.95%) Software Delivery
12 4 (4.76%) Disaster Recovery
13 3 (3.57%) IT Governance
Programming Languages
1 7 (8.33%) PowerShell
1 7 (8.33%) C#
1 7 (8.33%) VB
Qualifications
1 8 (9.52%) ITIL Certification
2 7 (8.33%) ITIL Foundation Certificate
3 3 (3.57%) Degree
4 2 (2.38%) PRINCE2 Certification
4 2 (2.38%) PRINCE2 Practitioner
5 1 (1.19%) MCDST
5 1 (1.19%) Microsoft Certification
5 1 (1.19%) MCP
Quality Assurance & Compliance
1 11 (13.10%) Sarbanes-Oxley
2 9 (10.71%) SLA
3 2 (2.38%) ISO/IEC 27001
4 1 (1.19%) QA
System Software
1 24 (28.57%) Active Directory
2 5 (5.95%) XenApp
3 1 (1.19%) VMware Infrastructure
3 1 (1.19%) Hyper-V
Systems Management
1 5 (5.95%) Norton AntiVirus
2 1 (1.19%) SCCM
Vendors
1 15 (17.86%) Microsoft
2 5 (5.95%) Symantec
2 5 (5.95%) CheckPoint
2 5 (5.95%) Citrix
3 2 (2.38%) SAP
3 2 (2.38%) ServiceNow
4 1 (1.19%) VMware
4 1 (1.19%) Apple