The table below looks at the statistics for ITSM skills in IT jobs advertised for the West Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 7 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
7 May 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 181 180 175
Rank change year-on-year
-1 -5
Permanent jobs citing ITSM 24 38 7
As % of all permanent IT jobs located in West Yorkshire 0.51% 0.74% 0.19%
As % of the Processes & Methodologies category 0.59% 0.87% 0.23%
Number of salaries quoted 19 30 7
Average salary £42,500 £45,000 £47,500
Average salary % change year-on-year
-5.55% -5.26%
90% offered a salary of more than £33,000 £26,450 £40,250
10% offered a salary of more than £50,500 £50,000 £50,000
UK excluding London average salary £42,742 £50,000 £45,000
% change year-on-year
-14.51% +11.11%
ITSM
Yorkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Yorkshire region.

Processes & Methodologies Category
West Yorkshire
Permanent IT job ads with a match in the
Processes & Methodologies category
4072 4354 3071
As % of all permanent IT jobs located in West Yorkshire 86.66% 84.97% 81.22%
Number of salaries quoted 3149 3511 2407
Average salary £41,000 £40,000 £37,500
Average salary % change year-on-year
+2.50% +6.66%
90% offered a salary of more than £30,000 £29,500 £27,500
10% offered a salary of more than £57,500 £55,000 £57,500
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

ITSM
Jobs Demand Trend in West Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the West Yorkshire region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in West Yorkshire

ITSM
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the West Yorkshire region.

ITSM Salary Trend in West Yorkshire

ITSM
Salary Histogram in West Yorkshire

This chart provides a salary histogram for IT jobs citing ITSM across the West Yorkshire region over the 3 months to 7 May 2015.

ITSM Salary Histogram in West Yorkshire

ITSM
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the West Yorkshire region over the 3 months to 7 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds -3 17 £43,750 -7.89% 1
Bradford -17 2 £35,000 -20.45%
Halifax +10 1 - - 2
ITSM
Yorkshire

ITSM
Top 30 Related IT Skills in West Yorkshire

For the 6 months to 7 May 2015, IT jobs across the West Yorkshire region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 71 (78.89%) Service Management
2 64 (71.11%) ITIL
3 33 (36.67%) Finance
4 26 (28.89%) Active Directory
4 26 (28.89%) Change Management
5 24 (26.67%) Windows
6 20 (22.22%) MS Exchange
6 20 (22.22%) Microsoft
7 19 (21.11%) Blackberry
7 19 (21.11%) Stakeholder Management
8 18 (20.00%) Project Management
9 16 (17.78%) Problem Management
10 15 (16.67%) SLA
11 14 (15.56%) MS Excel
11 14 (15.56%) Matrix Management
12 13 (14.44%) Workflow
12 13 (14.44%) Service Delivery
13 12 (13.33%) Management Information System
13 12 (13.33%) Exchange Server 2007
14 11 (12.22%) Sarbanes-Oxley
14 11 (12.22%) SharePoint
15 10 (11.11%) Agile Software Development
16 9 (10.00%) MS Office
16 9 (10.00%) Blackberry Enterprise Server
17 8 (8.89%) Windows XP
17 8 (8.89%) ITIL Certification
17 8 (8.89%) Supplier Management
17 8 (8.89%) Incident Management
17 8 (8.89%) IT Governance
17 8 (8.89%) Exchange Server 2013

ITSM
Top Related IT Skills in West Yorkshire by Category

For the 6 months to 7 May 2015, IT jobs across the West Yorkshire region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 20 (22.22%) MS Exchange
2 12 (13.33%) Exchange Server 2007
3 11 (12.22%) SharePoint
4 9 (10.00%) Blackberry Enterprise Server
5 8 (8.89%) Exchange Server 2013
6 2 (2.22%) Lync
7 1 (1.11%) IBM Notes
7 1 (1.11%) Exchange Server 2010
Applications
1 14 (15.56%) MS Excel
2 9 (10.00%) MS Office
Cloud Services
1 2 (2.22%) SaaS
2 1 (1.11%) Google Apps
Communications & Networking
1 6 (6.67%) FTP
2 4 (4.44%) Internet
3 3 (3.33%) DNS
3 3 (3.33%) SMS
3 3 (3.33%) VoIP
3 3 (3.33%) POP3
3 3 (3.33%) Asterisk PBX
4 2 (2.22%) Extranet
5 1 (1.11%) Firewall
5 1 (1.11%) Network Security
5 1 (1.11%) S/MIME
5 1 (1.11%) Intranet
5 1 (1.11%) Unified Communications
Database & Business Intelligence
1 6 (6.67%) SQL Server
1 6 (6.67%) SQL Server 2008
Development Applications
1 7 (7.78%) Visual Studio
General
1 33 (36.67%) Finance
2 7 (7.78%) Retail
3 3 (3.33%) Telecoms
3 3 (3.33%) Advertising
4 2 (2.22%) Legal
5 1 (1.11%) Financial Institution
Job Titles
1 23 (25.56%) Service Manager
2 13 (14.44%) Coordinator
3 11 (12.22%) Transition Manager
3 11 (12.22%) Analyst
4 10 (11.11%) Service Transition Manager
4 10 (11.11%) Service Design Manager
5 8 (8.89%) Team Leader
6 7 (7.78%) IT Services Manager
6 7 (7.78%) Project Manager
7 6 (6.67%) 1st Line Support
7 6 (6.67%) Service Analyst
7 6 (6.67%) Support Team Leader
7 6 (6.67%) Change Manager
7 6 (6.67%) Service Desk Analyst
8 5 (5.56%) IT Project Manager
8 5 (5.56%) Delivery Manager
8 5 (5.56%) Business Analyst
9 4 (4.44%) Product Manager
10 3 (3.33%) Infrastructure Architect
10 3 (3.33%) IT Architect
Libraries, Frameworks & Software Standards
1 7 (7.78%) XML
Miscellaneous
1 19 (21.11%) Blackberry
2 12 (13.33%) Management Information System
3 7 (7.78%) NHS
4 5 (5.56%) Analytical Skills
5 2 (2.22%) E-Learning
Operating Systems
1 24 (26.67%) Windows
2 8 (8.89%) Windows XP
3 7 (7.78%) Windows 7
4 3 (3.33%) Linux
4 3 (3.33%) UNIX
5 2 (2.22%) Windows Server 2008
5 2 (2.22%) Apple iOS
6 1 (1.11%) Windows Server 2003
6 1 (1.11%) Windows Server 2012
Processes & Methodologies
1 71 (78.89%) Service Management
2 64 (71.11%) ITIL
3 26 (28.89%) Change Management
4 19 (21.11%) Stakeholder Management
5 18 (20.00%) Project Management
6 16 (17.78%) Problem Management
7 14 (15.56%) Matrix Management
8 13 (14.44%) Workflow
8 13 (14.44%) Service Delivery
9 10 (11.11%) Agile Software Development
10 8 (8.89%) Supplier Management
10 8 (8.89%) Incident Management
10 8 (8.89%) IT Governance
11 7 (7.78%) Time Management
12 6 (6.67%) Release Management
13 5 (5.56%) Disaster Recovery
13 5 (5.56%) DSDM
13 5 (5.56%) Waterfall
13 5 (5.56%) ITIL V3
13 5 (5.56%) Line Management
Programming Languages
1 8 (8.89%) PowerShell
2 7 (7.78%) C#
2 7 (7.78%) VB
3 1 (1.11%) C
Qualifications
1 8 (8.89%) ITIL Certification
1 8 (8.89%) ITIL Foundation Certificate
2 3 (3.33%) Degree
3 2 (2.22%) MCP
3 2 (2.22%) Microsoft Certification
3 2 (2.22%) PRINCE2 Practitioner
4 1 (1.11%) MCDST
4 1 (1.11%) CCNA
4 1 (1.11%) MCSE
4 1 (1.11%) MCSA
4 1 (1.11%) CCA
4 1 (1.11%) Citrix Certification
4 1 (1.11%) Cisco Certification
Quality Assurance & Compliance
1 15 (16.67%) SLA
2 11 (12.22%) Sarbanes-Oxley
3 3 (3.33%) QA
4 2 (2.22%) ISO/IEC 27001
System Software
1 26 (28.89%) Active Directory
2 6 (6.67%) XenApp
3 1 (1.11%) vSphere
Systems Management
1 6 (6.67%) Norton AntiVirus
2 1 (1.11%) SCCM
2 1 (1.11%) SCOM
2 1 (1.11%) Symantec Enterprise Vault
Vendors
1 20 (22.22%) Microsoft
2 7 (7.78%) Citrix
2 7 (7.78%) Symantec
3 6 (6.67%) CheckPoint
4 3 (3.33%) ServiceNow
5 1 (1.11%) VMware
5 1 (1.11%) Google
5 1 (1.11%) SonicWALL
5 1 (1.11%) Postini
5 1 (1.11%) Cisco
5 1 (1.11%) NetApp
5 1 (1.11%) Lotus
5 1 (1.11%) Apple