The table below looks at the statistics for ITSM skills in IT jobs advertised for the West Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 188 163 165
Rank change year-on-year
-25 +2
Permanent jobs citing ITSM 28 23 26
As % of all permanent IT jobs located in West Yorkshire 0.54% 0.59% 0.70%
As % of the Processes & Methodologies category 0.65% 0.69% 0.86%
Number of salaries quoted 20 10 18
Average salary £37,500 £47,500 £40,000
Average salary % change year-on-year
-21.05% +18.75%
90% offered a salary of more than £18,500 £36,750 £24,700
10% offered a salary of more than £50,000 £50,000 £50,000
UK excluding London average salary £37,500 £45,000 £39,469
% change year-on-year
-16.66% +14.01%
ITSM
Yorkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Yorkshire region.

Processes & Methodologies Category
West Yorkshire
Permanent IT job ads with a match in the
Processes & Methodologies category
4330 3335 3007
As % of all permanent IT jobs located in West Yorkshire 84.00% 85.53% 80.49%
Number of salaries quoted 3346 2714 2492
Average salary £40,000 £39,000 £37,500
Average salary % change year-on-year
+2.56% +4.00%
90% offered a salary of more than £28,000 £27,500 £26,000
10% offered a salary of more than £57,500 £55,000 £57,500
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

ITSM
Jobs Demand Trend in West Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the West Yorkshire region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in West Yorkshire

ITSM
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the West Yorkshire region.

ITSM Salary Trend in West Yorkshire

ITSM
Salary Histogram in West Yorkshire

This chart provides a salary histogram for IT jobs citing ITSM across the West Yorkshire region over the 3 months to 21 October 2014.

ITSM Salary Histogram in West Yorkshire

ITSM
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the West Yorkshire region over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds -35 20 £31,500 -37.00%
Bradford - 4 £50,000 -
ITSM
Yorkshire

ITSM
Top 30 Related IT Skills in West Yorkshire

For the 6 months to 21 October 2014, IT jobs across the West Yorkshire region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 79 (98.75%) Service Management
2 56 (70.00%) ITIL
3 30 (37.50%) Service Delivery
4 23 (28.75%) Finance
5 21 (26.25%) ITIL Certification
6 19 (23.75%) Change Management
7 17 (21.25%) Project Management
8 15 (18.75%) Agile Software Development
8 15 (18.75%) ITIL Foundation Certificate
9 12 (15.00%) Windows
9 12 (15.00%) Supplier Management
9 12 (15.00%) ITIL V3
10 11 (13.75%) Matrix Management
10 11 (13.75%) Time Management
10 11 (13.75%) DSDM
10 11 (13.75%) Microsoft
11 10 (12.50%) Active Directory
11 10 (12.50%) E-Commerce
11 10 (12.50%) Blackberry Enterprise Server
12 8 (10.00%) Symantec
12 8 (10.00%) MS Office
12 8 (10.00%) MS Exchange
12 8 (10.00%) SLA
13 7 (8.75%) Continuous Improvement
13 7 (8.75%) ServiceNow
14 6 (7.50%) Degree
14 6 (7.50%) MS Excel
14 6 (7.50%) Blackberry
15 5 (6.25%) Norton AntiVirus
15 5 (6.25%) Configuration Management

ITSM
Top Related IT Skills in West Yorkshire by Category

For the 6 months to 21 October 2014, IT jobs across the West Yorkshire region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 10 (12.50%) Blackberry Enterprise Server
2 8 (10.00%) MS Exchange
3 3 (3.75%) SharePoint
3 3 (3.75%) Exchange Server 2013
3 3 (3.75%) Lync
3 3 (3.75%) Exchange Server 2010
4 1 (1.25%) Apache
4 1 (1.25%) WebSphere
Applications
1 8 (10.00%) MS Office
2 6 (7.50%) MS Excel
3 2 (2.50%) MS Visio
4 1 (1.25%) MS PowerPoint
Cloud Services
1 3 (3.75%) Google Apps
Communications & Networking
1 5 (6.25%) FTP
2 4 (5.00%) Internet
3 3 (3.75%) S/MIME
3 3 (3.75%) DNS
3 3 (3.75%) SMS
3 3 (3.75%) VoIP
3 3 (3.75%) POP3
3 3 (3.75%) Asterisk PBX
3 3 (3.75%) Unified Communications
Database & Business Intelligence
1 5 (6.25%) SQL Server
1 5 (6.25%) SQL Server 2008
2 3 (3.75%) MySQL
3 1 (1.25%) DB2
General
1 23 (28.75%) Finance
2 3 (3.75%) Law
3 2 (2.50%) Retail
3 2 (2.50%) Manufacturing
4 1 (1.25%) Legal
Job Titles
1 21 (26.25%) Analyst
2 15 (18.75%) Project Manager
3 14 (17.50%) Architect
4 12 (15.00%) Service Manager
4 12 (15.00%) Change Analyst
5 8 (10.00%) Service Analyst
5 8 (10.00%) Designer
6 7 (8.75%) Service Desk Analyst
7 5 (6.25%) Delivery Manager
7 5 (6.25%) Services Delivery Manager
8 4 (5.00%) Service Design Architect
8 4 (5.00%) Agile Project Manager
8 4 (5.00%) Support Engineer
9 3 (3.75%) Transition Manager
9 3 (3.75%) Service Desk Manager
9 3 (3.75%) Service Transition Manager
10 2 (2.50%) Incident & Problem Manager
10 2 (2.50%) IT Architect
10 2 (2.50%) Infrastructure Support Engineer
10 2 (2.50%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 1 (1.25%) Middleware
1 1 (1.25%) ODBC
Miscellaneous
1 6 (7.50%) Blackberry
2 5 (6.25%) Analytical Skills
3 3 (3.75%) Management Information System
3 3 (3.75%) CMDB
4 1 (1.25%) Statistics
4 1 (1.25%) Taxonomies
Operating Systems
1 12 (15.00%) Windows
2 5 (6.25%) Windows XP
2 5 (6.25%) Windows 7
3 4 (5.00%) Linux
3 4 (5.00%) UNIX
4 3 (3.75%) Windows Server 2003
4 3 (3.75%) Windows Server 2008
5 1 (1.25%) Apple iOS
Processes & Methodologies
1 79 (98.75%) Service Management
2 56 (70.00%) ITIL
3 30 (37.50%) Service Delivery
4 19 (23.75%) Change Management
5 17 (21.25%) Project Management
6 15 (18.75%) Agile Software Development
7 12 (15.00%) Supplier Management
7 12 (15.00%) ITIL V3
8 11 (13.75%) Matrix Management
8 11 (13.75%) Time Management
8 11 (13.75%) DSDM
9 10 (12.50%) E-Commerce
10 7 (8.75%) Continuous Improvement
11 5 (6.25%) Configuration Management
11 5 (6.25%) Coaching
12 4 (5.00%) Problem Management
12 4 (5.00%) Performance Management
12 4 (5.00%) Workflow
12 4 (5.00%) IT Governance
12 4 (5.00%) Workflow Management
Programming Languages
1 1 (1.25%) SQL
Qualifications
1 21 (26.25%) ITIL Certification
2 15 (18.75%) ITIL Foundation Certificate
3 6 (7.50%) Degree
4 2 (2.50%) Microsoft Certification
4 2 (2.50%) MCP
Quality Assurance & Compliance
1 8 (10.00%) SLA
2 2 (2.50%) COBIT
2 2 (2.50%) QA
System Software
1 10 (12.50%) Active Directory
2 5 (6.25%) XenApp
3 2 (2.50%) VMware Infrastructure
Systems Management
1 5 (6.25%) Norton AntiVirus
2 3 (3.75%) SCOM
2 3 (3.75%) Symantec Enterprise Vault
3 2 (2.50%) SCCM
Vendors
1 11 (13.75%) Microsoft
2 8 (10.00%) Symantec
3 7 (8.75%) ServiceNow
4 5 (6.25%) Citrix
4 5 (6.25%) CheckPoint
5 3 (3.75%) IBM
5 3 (3.75%) Google
5 3 (3.75%) Postini
6 2 (2.50%) FrontRange
6 2 (2.50%) Huawei
6 2 (2.50%) VMware
7 1 (1.25%) Apple