Customer-Centric
UK > Work from Home
The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for Customer-Centricity skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer-Centricity over the 6 months to 9 May 2024 with a comparison to the same period in the previous 2 years.
| 6 months to 9 May 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 349 | 253 | 304 |
| Rank change year-on-year | -96 | +51 | +39 |
| Permanent jobs citing Customer-Centricity | 262 | 555 | 823 |
| As % of all permanent jobs with a WFH option | 0.78% | 1.34% | 1.20% |
| As % of the Processes & Methodologies category | 0.85% | 1.39% | 1.24% |
| Number of salaries quoted | 197 | 321 | 366 |
| 10th Percentile | £34,700 | £42,500 | £37,885 |
| 25th Percentile | £37,500 | £55,000 | £49,438 |
| Median annual salary (50th Percentile) | £48,500 | £70,600 | £72,000 |
| Median % change year-on-year | -31.30% | -1.94% | +44.00% |
| 75th Percentile | £68,750 | £72,500 | £85,000 |
| 90th Percentile | £90,000 | £92,500 | £87,500 |
| UK median annual salary | £47,500 | £70,000 | £65,000 |
| % change year-on-year | -32.14% | +7.69% | +23.81% |
All Process and Methodology Skills
Work from Home
Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for process or methodology skills.
| Permanent vacancies with a requirement for process or methodology skills | 30,857 | 39,858 | 66,375 |
| As % of all permanent jobs with a WFH option | 91.38% | 96.10% | 96.97% |
| Number of salaries quoted | 23,439 | 27,686 | 41,025 |
| 10th Percentile | £33,750 | £37,500 | £36,250 |
| 25th Percentile | £42,500 | £47,500 | £45,750 |
| Median annual salary (50th Percentile) | £57,500 | £62,500 | £60,000 |
| Median % change year-on-year | -8.00% | +4.17% | +9.09% |
| 75th Percentile | £75,000 | £82,500 | £80,000 |
| 90th Percentile | £95,000 | £100,000 | £95,000 |
| UK median annual salary | £55,000 | £61,180 | £60,000 |
| % change year-on-year | -10.10% | +1.97% | +9.09% |
Customer-Centricity
Trend for Jobs with a WFH Option
Job vacancies with a work from home option citing Customer-Centricity as a proportion of all IT jobs advertised.
Customer-Centricity
Salary Trend for Jobs with a WFH Option
3-month moving average salary quoted in job vacancies with a work from home option citing Customer-Centricity.
Customer-Centricity
Salary Histogram for Jobs with a WFH Option
Salary distribution for jobs with a work from home option citing Customer-Centricity over the 6 months to 9 May 2024.
Customer-Centricity
Co-occurring Skills and Capabilities with WFH Options by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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