Customer-Centric
UK
The following table provides summary statistics for permanent job vacancies with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer-Centricity over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.
| 6 months to 27 Apr 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 368 | 277 | 284 |
| Rank change year-on-year | -91 | +7 | +151 |
| Permanent jobs citing Customer-Centricity | 713 | 1,368 | 2,213 |
| As % of all permanent jobs advertised in the UK | 0.73% | 1.31% | 1.44% |
| As % of the Processes & Methodologies category | 0.85% | 1.37% | 1.50% |
| Number of salaries quoted | 471 | 532 | 659 |
| 10th Percentile | £26,750 | £33,000 | £32,000 |
| 25th Percentile | £35,250 | £47,500 | £45,625 |
| Median annual salary (50th Percentile) | £46,958 | £68,515 | £62,920 |
| Median % change year-on-year | -31.46% | +8.89% | +19.85% |
| 75th Percentile | £67,500 | £75,294 | £85,000 |
| 90th Percentile | £88,500 | £100,000 | £94,000 |
| UK excluding London median annual salary | £42,500 | £69,500 | £60,000 |
| % change year-on-year | -38.85% | +15.83% | +33.33% |
All Process and Methodology Skills
UK
Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.
| Permanent vacancies with a requirement for process or methodology skills | 84,305 | 100,095 | 147,310 |
| As % of all permanent jobs advertised in the UK | 85.99% | 95.64% | 95.57% |
| Number of salaries quoted | 59,591 | 58,745 | 83,129 |
| 10th Percentile | £29,000 | £34,000 | £33,500 |
| 25th Percentile | £40,000 | £45,000 | £43,750 |
| Median annual salary (50th Percentile) | £55,000 | £62,000 | £60,000 |
| Median % change year-on-year | -11.29% | +3.33% | +9.09% |
| 75th Percentile | £72,500 | £82,500 | £80,000 |
| 90th Percentile | £92,500 | £100,000 | £96,250 |
| UK excluding London median annual salary | £50,000 | £55,000 | £52,500 |
| % change year-on-year | -9.09% | +4.76% | +9.38% |
Customer-Centricity
Job Vacancy Trend
Job postings citing Customer-Centricity as a proportion of all IT jobs advertised.
Customer-Centricity
Salary Trend
3-month moving average salary quoted in jobs citing Customer-Centricity.
Customer-Centricity
Salary Histogram
Salary distribution for jobs citing Customer-Centricity over the 6 months to 27 April 2024.
Customer-Centricity
Top 17 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | -88 | 619 | £46,958 | -32.92% | 287 |
| UK excluding London | -71 | 508 | £42,500 | -38.85% | 195 |
| Work from Home | -80 | 281 | £47,229 | -33.10% | 161 |
| London | -59 | 170 | £70,000 | - | 116 |
| South East | -29 | 135 | £42,500 | -27.34% | 48 |
| North of England | -72 | 104 | £36,250 | -48.65% | 54 |
| Midlands | +7 | 87 | £45,000 | -28.00% | 26 |
| South West | 0 | 82 | £46,958 | -24.87% | 23 |
| North West | +10 | 63 | £35,000 | -50.42% | 27 |
| West Midlands | +11 | 50 | £65,000 | +4.00% | 16 |
| East of England | -35 | 39 | £33,250 | -52.90% | 19 |
| Scotland | -40 | 39 | £45,000 | -36.26% | 15 |
| Yorkshire | -34 | 38 | £38,250 | -41.15% | 15 |
| East Midlands | -1 | 37 | £31,000 | -52.31% | 10 |
| Wales | +27 | 19 | £35,000 | -50.42% | 8 |
| Northern Ireland | +30 | 3 | £32,500 | - | 8 |
| North East | -12 | 3 | £37,500 | -46.88% | 12 |
Customer-Centricity
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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