Help Desk Support Jobs with Work from Home Options

Help Desk Support
UK > Work from Home

The median Help Desk Support salary in Work from Home is £22,700 per year according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 572 645 808
Rank change year-on-year +73 +163 -267
Permanent jobs requiring a Help Desk Support 17 16 34
As % of all permanent jobs with a WFH option 0.050% 0.039% 0.050%
As % of the Job Titles category 0.052% 0.040% 0.051%
Number of salaries quoted 10 15 30
10th Percentile £21,250 £22,900 £23,610
25th Percentile £21,713 £24,000 £26,250
Median annual salary (50th Percentile) £22,700 £27,000 £28,500
Median % change year-on-year -15.93% -5.26% +7.55%
75th Percentile £27,500 £41,250 £30,250
90th Percentile £50,875 £57,000 £33,828
UK median annual salary £24,000 £26,000 £26,000
% change year-on-year -7.69% - -1.89%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,404 39,812 66,667
% of permanent jobs with a recognized job title 95.96% 95.99% 97.40%
Number of salaries quoted 24,887 28,282 41,688
10th Percentile £33,127 £36,750 £36,250
25th Percentile £42,500 £47,375 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Help Desk Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Help Desk Support in the job title as a proportion of all IT jobs advertised.

Help Desk Support trend for jobs with a WFH option

Help Desk Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Help Desk Support.

Help Desk Support salary trend for jobs with a WFH option

Help Desk Support
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Help Desk Support over the 6 months to 9 May 2024.

Help Desk Support salary histogram for jobs with a WFH option

Help Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 9 May 2024, Help Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Help Desk Support in the job title.

1 14 (82.35%) Microsoft
1 14 (82.35%) Customer Service
2 10 (58.82%) ITIL
3 9 (52.94%) Social Skills
4 8 (47.06%) Windows
5 7 (41.18%) NVQ Level 3
5 7 (41.18%) DV Cleared
5 7 (41.18%) Security Cleared
5 7 (41.18%) Problem-Solving
6 6 (35.29%) Microsoft 365
7 5 (29.41%) Windows 10
8 4 (23.53%) Active Directory
8 4 (23.53%) Microsoft Certification
8 4 (23.53%) TCP/IP
8 4 (23.53%) Windows Server
9 3 (17.65%) Email Filtering
9 3 (17.65%) Fintech
9 3 (17.65%) Cylance
9 3 (17.65%) CrowdStrike
9 3 (17.65%) Customer Experience
9 3 (17.65%) SQL
9 3 (17.65%) B2B
9 3 (17.65%) SharePoint
9 3 (17.65%) Microsoft Exchange
9 3 (17.65%) VMware
9 3 (17.65%) VMware Workstation
9 3 (17.65%) Kalman Filter
9 3 (17.65%) Windows 7
9 3 (17.65%) VMware Infrastructure
9 3 (17.65%) VMware Server

Help Desk Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (17.65%) Microsoft Exchange
1 3 (17.65%) SharePoint
Applications
1 2 (11.76%) Microsoft Excel
1 2 (11.76%) Microsoft PowerPoint
2 1 (5.88%) Microsoft Office
Business Applications
1 2 (11.76%) Sage 200
1 2 (11.76%) Sage 50
Cloud Services
1 6 (35.29%) Microsoft 365
Communications & Networking
1 4 (23.53%) TCP/IP
2 2 (11.76%) ADSL
2 2 (11.76%) Broadband
2 2 (11.76%) LAN
2 2 (11.76%) VLAN
2 2 (11.76%) WAN
2 2 (11.76%) Wireless
3 1 (5.88%) Remote Desktop
3 1 (5.88%) VPN
Database & Business Intelligence
1 2 (11.76%) MS Access
1 2 (11.76%) SQL Server
General
1 9 (52.94%) Social Skills
2 2 (11.76%) Telecoms
Miscellaneous
1 2 (11.76%) Driving Licence
1 2 (11.76%) Self-Motivation
1 2 (11.76%) Smartphone
Operating Systems
1 8 (47.06%) Windows
2 5 (29.41%) Windows 10
3 4 (23.53%) Windows Server
4 3 (17.65%) Windows 7
5 2 (11.76%) Android
5 2 (11.76%) Windows Server 2008
5 2 (11.76%) Windows Server 2012
Processes & Methodologies
1 14 (82.35%) Customer Service
2 10 (58.82%) ITIL
3 7 (41.18%) Problem-Solving
4 3 (17.65%) B2B
4 3 (17.65%) Customer Experience
4 3 (17.65%) Email Filtering
4 3 (17.65%) Fintech
4 3 (17.65%) Kalman Filter
5 2 (11.76%) Android Development
5 2 (11.76%) CRM
6 1 (5.88%) Break/Fix
6 1 (5.88%) Service Delivery
Programming Languages
1 3 (17.65%) SQL
Qualifications
1 7 (41.18%) DV Cleared
1 7 (41.18%) NVQ Level 3
1 7 (41.18%) Security Cleared
2 4 (23.53%) Microsoft Certification
3 2 (11.76%) CCNA
3 2 (11.76%) Cisco Certification
3 2 (11.76%) MCITP
3 2 (11.76%) Network+ Certification
4 1 (5.88%) Degree
System Software
1 4 (23.53%) Active Directory
2 3 (17.65%) VMware Infrastructure
2 3 (17.65%) VMware Server
2 3 (17.65%) VMware Workstation
Vendors
1 14 (82.35%) Microsoft
2 3 (17.65%) CrowdStrike
2 3 (17.65%) Cylance
2 3 (17.65%) VMware
3 2 (11.76%) Cisco
3 2 (11.76%) Sage
3 2 (11.76%) Xero
4 1 (5.88%) Apple