ITIL Jobs with Work from Home Options

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 4 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 54 66 82
Rank change year-on-year +12 +16 +20
Permanent jobs citing ITIL 1,620 2,027 2,918
As % of all permanent jobs with a WFH option 4.80% 4.78% 4.29%
As % of the Processes & Methodologies category 5.24% 4.97% 4.43%
Number of salaries quoted 1,347 1,603 2,413
10th Percentile £31,250 £30,932 £29,500
25th Percentile £40,000 £37,459 £40,000
Median annual salary (50th Percentile) £54,048 £50,500 £52,500
Median % change year-on-year +7.03% -3.81% +10.53%
75th Percentile £64,375 £67,465 £65,000
90th Percentile £77,500 £84,750 £77,450
UK median annual salary £49,990 £47,500 £48,000
% change year-on-year +5.24% -1.04% +6.67%

All Process and Methodology Skills
Work from Home

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 30,939 40,754 65,870
As % of all permanent jobs with a WFH option 91.60% 96.10% 96.90%
Number of salaries quoted 23,489 28,301 41,422
10th Percentile £33,750 £37,500 £36,250
25th Percentile £42,500 £47,500 £45,500
Median annual salary (50th Percentile) £57,500 £62,500 £60,000
Median % change year-on-year -8.00% +4.17% +9.09%
75th Percentile £75,000 £82,500 £80,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £61,500 £60,000
% change year-on-year -10.57% +2.50% +9.09%

ITIL
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing ITIL as a proportion of all IT jobs advertised.

ITIL trend for jobs with a WFH option

ITIL
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing ITIL.

ITIL salary trend for jobs with a WFH option

ITIL
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing ITIL over the 6 months to 4 May 2024.

ITIL salary histogram for jobs with a WFH option

ITIL
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 163 (10.06%) Microsoft Exchange
2 77 (4.75%) SharePoint
3 21 (1.30%) Confluence
4 19 (1.17%) CMS
5 17 (1.05%) OpenStack
6 14 (0.86%) IIS
7 6 (0.37%) Apache
7 6 (0.37%) Exchange Server 2000
8 4 (0.25%) ArcGIS
8 4 (0.25%) EPiServer
8 4 (0.25%) SAS
9 3 (0.19%) Exchange Server 2013
9 3 (0.19%) Tomcat
10 2 (0.12%) Drupal
10 2 (0.12%) WordPress
11 1 (0.062%) BizTalk Server
11 1 (0.062%) Oracle Workflow
11 1 (0.062%) SharePoint 2010
Applications
1 109 (6.73%) Microsoft Office
2 26 (1.60%) Microsoft Excel
3 13 (0.80%) MS Visio
4 7 (0.43%) Microsoft PowerPoint
5 6 (0.37%) Microsoft Project
5 6 (0.37%) Trello
6 3 (0.19%) SPSS
7 2 (0.12%) CATIA
7 2 (0.12%) NASTRAN
Business Applications
1 54 (3.33%) Dynamics CRM
2 22 (1.36%) PlanetPress Connect
3 15 (0.93%) NEC Housing
4 11 (0.68%) Remedy ITSM
4 11 (0.68%) SAP S/4HANA
5 10 (0.62%) Infor SunSystems
5 10 (0.62%) iTrent
6 9 (0.56%) SAP CX
7 6 (0.37%) Aladdin
7 6 (0.37%) thinkFolio
8 5 (0.31%) Dynamics NAV
8 5 (0.31%) Oracle EBS
9 4 (0.25%) BASE24
9 4 (0.25%) Elite 3E
9 4 (0.25%) SAP ERP
9 4 (0.25%) Sparx Enterprise Architect
10 3 (0.19%) BusinessWorks
10 3 (0.19%) SAP GTS
10 3 (0.19%) SAP WM
11 2 (0.12%) Unit4 Business World
Cloud Services
1 489 (30.19%) Azure
2 403 (24.88%) Microsoft 365
3 127 (7.84%) AWS
4 113 (6.98%) Entra ID
5 77 (4.75%) Power Platform
6 72 (4.44%) SaaS
7 70 (4.32%) IaaS
8 64 (3.95%) Azure DevOps
9 35 (2.16%) Cloud Computing
10 31 (1.91%) PaaS
11 30 (1.85%) PowerApps
12 29 (1.79%) WhatsApp
13 27 (1.67%) Dynamics 365
14 26 (1.60%) GCP
15 24 (1.48%) OpenShift
16 23 (1.42%) Nutanix
17 21 (1.30%) Power Automate
18 19 (1.17%) Azure Data Factory
19 18 (1.11%) Azure Monitor
19 18 (1.11%) Azure Storage
Communications & Networking
1 177 (10.93%) Firewall
2 134 (8.27%) DNS
3 90 (5.56%) DHCP
4 87 (5.37%) LAN
4 87 (5.37%) TCP/IP
5 80 (4.94%) WAN
6 62 (3.83%) VPN
7 60 (3.70%) SAN
8 55 (3.40%) Wi-Fi
9 47 (2.90%) Wireless
10 43 (2.65%) Network Security
11 33 (2.04%) VLAN
12 32 (1.98%) SD-WAN
13 24 (1.48%) Internet
13 24 (1.48%) MPLS
14 18 (1.11%) BGP
14 18 (1.11%) WLAN
15 17 (1.05%) SSL
16 16 (0.99%) VoIP
17 15 (0.93%) Remote Desktop
Database & Business Intelligence
1 138 (8.52%) SQL Server
2 50 (3.09%) Data Warehouse
3 48 (2.96%) Relational Database
4 40 (2.47%) Power BI
5 27 (1.67%) SQL Server Integration Services
6 22 (1.36%) Amazon RDS
7 18 (1.11%) SQL Server Reporting Services
8 14 (0.86%) MySQL
9 13 (0.80%) Oracle Database
10 12 (0.74%) BusinessObjects
11 11 (0.68%) RDBMS
12 10 (0.62%) Azure SQL Database
12 10 (0.62%) Big Data
13 5 (0.31%) Geospatial Data
14 4 (0.25%) GIS
14 4 (0.25%) InfluxDB
14 4 (0.25%) NonStop SQL
14 4 (0.25%) PostgreSQL
14 4 (0.25%) SQL Server Analysis Services
15 3 (0.19%) EDRMS
Development Applications
1 73 (4.51%) JIRA
2 36 (2.22%) GitLab
3 26 (1.60%) SQL Server Management Studio (SSMS)
4 21 (1.30%) Artifactory
5 17 (1.05%) Git
5 17 (1.05%) IBM UrbanCode
6 10 (0.62%) MSI
7 7 (0.43%) Jenkins
8 4 (0.25%) AdminStudio
8 4 (0.25%) InstallShield
8 4 (0.25%) Visual Studio
9 3 (0.19%) Rational DOORS
10 2 (0.12%) HP UFT
10 2 (0.12%) JMeter
10 2 (0.12%) LoadRunner
10 2 (0.12%) MSTest
10 2 (0.12%) Selenium
10 2 (0.12%) Team Foundation Server
11 1 (0.062%) Eclipse
General
1 623 (38.46%) Social Skills
2 381 (23.52%) Finance
3 132 (8.15%) Analytical Skills
4 114 (7.04%) Public Sector
5 96 (5.93%) Inclusion and Diversity
6 86 (5.31%) Law
7 81 (5.00%) Legal
8 77 (4.75%) Organisational Skills
9 49 (3.02%) Presentation Skills
10 41 (2.53%) Banking
11 28 (1.73%) Influencing Skills
12 21 (1.30%) Manufacturing
13 20 (1.23%) Local Government
13 20 (1.23%) Retail
14 19 (1.17%) Front Office
15 17 (1.05%) Advertising
16 15 (0.93%) Military
16 15 (0.93%) Police
17 14 (0.86%) Documentation Skills
17 14 (0.86%) Fire and Rescue
Job Titles
1 309 (19.07%) Analyst
2 257 (15.86%) Senior
3 184 (11.36%) Infrastructure Engineer
4 145 (8.95%) IT Manager
5 141 (8.70%) Service Manager
6 131 (8.09%) IT Support
7 129 (7.96%) Support Analyst
8 121 (7.47%) Support Engineer
9 108 (6.67%) Lead
10 98 (6.05%) IT Engineer
11 87 (5.37%) Developer
12 82 (5.06%) IT Services Manager
13 73 (4.51%) Applications Support
14 69 (4.26%) Senior Infrastructure Engineer
15 67 (4.14%) 3rd Line Support
15 67 (4.14%) IT Support Engineer
15 67 (4.14%) Service Analyst
16 56 (3.46%) Applications Support Analyst
17 55 (3.40%) Architect
18 52 (3.21%) IT Analyst
Libraries, Frameworks & Software Standards
1 53 (3.27%) .NET
2 40 (2.47%) HTML
3 33 (2.04%) CSS
4 30 (1.85%) .NET Framework
5 29 (1.79%) XML
6 23 (1.42%) REST
7 21 (1.30%) JSON
7 21 (1.30%) SOAP
8 20 (1.23%) Web Services
9 17 (1.05%) ASP.NET
10 16 (0.99%) EDI
11 14 (0.86%) ARM Templates
12 12 (0.74%) FIX Protocol
13 9 (0.56%) LDAP
14 8 (0.49%) cXML
14 8 (0.49%) EDIFACT
15 7 (0.43%) Ajax
16 5 (0.31%) AngularJS
16 5 (0.31%) HTML5 Canvas
16 5 (0.31%) XSLT
Miscellaneous
1 141 (8.70%) Data Centre
2 127 (7.84%) Management Information System
3 74 (4.57%) Public Cloud
4 71 (4.38%) Driving Licence
5 70 (4.32%) Self-Motivation
6 42 (2.59%) Onboarding
7 39 (2.41%) Product Ownership
8 34 (2.10%) CMDB
9 30 (1.85%) Enterprise Software
10 27 (1.67%) Hybrid Cloud
11 26 (1.60%) Enterprise Storage
11 26 (1.60%) PKI
12 22 (1.36%) Housing Association
12 22 (1.36%) Mainframe
13 16 (0.99%) Replication
14 15 (0.93%) IoT
15 13 (0.80%) Digital Signage
15 13 (0.80%) Private Cloud
16 12 (0.74%) Cyber Threat
16 12 (0.74%) Data Structures
Operating Systems
1 536 (33.09%) Windows
2 239 (14.75%) Windows Server
3 156 (9.63%) Windows 10
4 138 (8.52%) Linux
5 69 (4.26%) Unix
6 65 (4.01%) Windows Server 2016
7 57 (3.52%) Windows 7
7 57 (3.52%) Windows Server 2019
8 40 (2.47%) Windows Server 2012
9 34 (2.10%) Windows 8
10 26 (1.60%) Apple iOS
11 19 (1.17%) Android
12 17 (1.05%) Mac OS
13 15 (0.93%) Windows NT
14 14 (0.86%) Mac OS X
14 14 (0.86%) Windows Server 2008
15 11 (0.68%) Red Hat Enterprise Linux
16 10 (0.62%) CentOS
17 9 (0.56%) Ubuntu
18 7 (0.43%) CoreOS
Processes & Methodologies
1 451 (27.84%) Service Management
2 333 (20.56%) Service Delivery
3 326 (20.12%) ITSM
4 304 (18.77%) Customer Service
5 292 (18.02%) Problem-Solving
6 287 (17.72%) Agile
7 246 (15.19%) Infrastructure Engineering
8 232 (14.32%) Change Management
9 230 (14.20%) Mentoring
10 209 (12.90%) Project Management
11 203 (12.53%) DevOps
12 186 (11.48%) Problem Management
13 160 (9.88%) Cybersecurity
13 160 (9.88%) Roadmaps
14 154 (9.51%) Incident Management
15 137 (8.46%) Stakeholder Management
16 133 (8.21%) Coaching
17 131 (8.09%) PRINCE2
18 121 (7.47%) Continuous Improvement
19 100 (6.17%) Project Delivery
Programming Languages
1 192 (11.85%) SQL
2 131 (8.09%) PowerShell
3 69 (4.26%) JavaScript
4 55 (3.40%) C#
5 52 (3.21%) Python
6 46 (2.84%) T-SQL
7 39 (2.41%) Bash
8 29 (1.79%) PL/SQL
9 19 (1.17%) COBOL
9 19 (1.17%) VB
10 17 (1.05%) Groovy
11 15 (0.93%) Perl
12 14 (0.86%) Bicep
12 14 (0.86%) VBScript
13 10 (0.62%) Java
14 8 (0.49%) ActionScript
14 8 (0.49%) ActionScript 2.0
15 6 (0.37%) Data Analysis Expressions
16 4 (0.25%) VB.NET
16 4 (0.25%) VBA
Qualifications
1 333 (20.56%) Degree
2 244 (15.06%) Security Cleared
3 133 (8.21%) SC Cleared
4 111 (6.85%) ITIL Certification
5 102 (6.30%) Microsoft Certification
6 90 (5.56%) DV Cleared
7 68 (4.20%) Cisco Certification
7 68 (4.20%) ITIL Foundation Certificate
8 56 (3.46%) CCNA
9 51 (3.15%) CISSP
9 51 (3.15%) PMI Certification
10 48 (2.96%) PMP
11 45 (2.78%) Azure Certification
12 44 (2.72%) Computer Science Degree
12 44 (2.72%) DBS Check
13 43 (2.65%) CCNP
14 35 (2.16%) CTC Cleared
15 29 (1.79%) NVQ Level 3
16 26 (1.60%) MCSE
16 26 (1.60%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 124 (7.65%) SLA
2 67 (4.14%) ISO/IEC 27001
3 59 (3.64%) Cyber Essentials
4 41 (2.53%) GDPR
5 29 (1.79%) NIST
6 27 (1.67%) QA
7 23 (1.42%) Data Quality
8 20 (1.23%) PCI DSS
9 16 (0.99%) GRC
10 12 (0.74%) Accessibility
10 12 (0.74%) Sarbanes-Oxley
11 11 (0.68%) COBIT
12 10 (0.62%) ISO/IEC 20000
13 7 (0.43%) SOC 1
14 6 (0.37%) NCSC
15 5 (0.31%) ISO 22301
15 5 (0.31%) ISO 9001
15 5 (0.31%) ITGC
15 5 (0.31%) PMO
16 3 (0.19%) HIPAA
System Software
1 406 (25.06%) Active Directory
2 181 (11.17%) VMware Infrastructure
3 116 (7.16%) Hyper-V
4 39 (2.41%) Virtual Desktop
5 38 (2.35%) Virtual Machines
5 38 (2.35%) XenDesktop
6 37 (2.28%) XenApp
7 36 (2.22%) Docker
8 32 (1.98%) VirtualBox
9 30 (1.85%) vSphere
10 17 (1.05%) VMware ESXi
11 15 (0.93%) Firmware
12 13 (0.80%) Virtual Servers
13 11 (0.68%) IAG
14 7 (0.43%) Microsoft App-V
15 4 (0.25%) Microsoft Virtual Server
15 4 (0.25%) Terminal Services
16 3 (0.19%) VMware Server
16 3 (0.19%) VMware Workstation
17 2 (0.12%) Terminal Server
Systems Management
1 133 (8.21%) Microsoft Intune
2 110 (6.79%) SCCM
3 82 (5.06%) Terraform
4 74 (4.57%) Ansible
5 48 (2.96%) Kubernetes
6 40 (2.47%) WSUS
7 39 (2.41%) SCOM
8 23 (1.42%) Active Directory Federation Services
9 17 (1.05%) Progress Chef
9 17 (1.05%) Puppet
9 17 (1.05%) Single Sign-On
10 11 (0.68%) vCenter Server
10 11 (0.68%) ZABBIX
11 10 (0.62%) Sysprep
12 8 (0.49%) Jamf Pro
12 8 (0.49%) Nessus
13 7 (0.43%) HP UCMDB
14 6 (0.37%) CSIRT
14 6 (0.37%) Grafana
15 5 (0.31%) Microsoft Clustering
Vendors
1 603 (37.22%) Microsoft
2 233 (14.38%) VMware
3 124 (7.65%) ServiceNow
4 112 (6.91%) Cisco
5 82 (5.06%) Citrix
6 51 (3.15%) HP
7 47 (2.90%) SAP
8 45 (2.78%) Meraki
9 42 (2.59%) Oracle
10 40 (2.47%) Veeam
11 38 (2.35%) Dynatrace
12 37 (2.28%) IBM
13 32 (1.98%) Fortinet
14 28 (1.73%) Dell
15 27 (1.67%) Apple
16 26 (1.60%) BMC
17 24 (1.48%) Google
18 22 (1.36%) FNZ
19 21 (1.30%) Splunk
20 20 (1.23%) Salesforce