The statistics below represent IT jobs advertised across the UK that had Help Desk Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 4 December 2016 with a comparison to same period over 2 years.

3 months to
4 Dec 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 607 570 486
Rank change year-on-year
-37 -84
Permanent jobs requiring a Help Desk Support 285 438 602
As % of all permanent IT jobs located in the UK 0.32% 0.41% 0.53%
As % of the Job Titles category 0.33% 0.42% 0.54%
Number of salaries quoted 263 401 521
Median salary £22,500 £23,000 £22,500
Median salary % change year-on-year
-2.17% +2.22%
90% offered a salary of more than £18,500 £18,000 £17,000
10% offered a salary of more than £35,000 £32,000 £30,000
UK excluding London median salary £22,000 £22,000 £21,500
% change year-on-year
- +2.32%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
86247 103892 110745
As % of all permanent IT jobs located in the UK 96.43% 96.55% 96.63%
Number of salaries quoted 71633 86643 91629
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £27,500 £27,000 £26,000
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Help Desk Support
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support within the UK.

Help Desk Support Salary Trend in the UK

Help Desk Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support over the 3 months to 4 December 2016 within the UK.

Help Desk Support Salary Histogram in the UK

Help Desk Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 4 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -27 275 £22,500 -2.17% 29
South East +30 91 £22,500 +2.27% 9
London +23 70 £30,250 +21.00% 5
East of England +4 39 £22,750 -1.08% 2
North West -3 39 £20,000 -4.76% 7
Hertfordshire +13 26 £22,000 +2.32% 1
Surrey -7 26 £24,000 -4.00% 5
Berkshire +48 21 £22,500 -2.17% 3
Manchester -7 19 £20,000 - 3
Yorkshire +26 18 £22,000 -3.29% 3
Cheshire +25 18 £18,750 -14.77% 3
West Yorkshire +29 16 £22,000 +10.00% 2
City of London +20 15 £28,500 +3.63%
Leeds +28 14 £22,000 +10.00% 1
Reading +49 12 £22,500 -7.21% 2
Buckinghamshire +19 12 £18,500 -13.95% 1
West Midlands -31 10 £22,500 +12.50% 1
Hampshire +1 9 £19,000 +5.55%
Milton Keynes - 9 £18,500 - 1
Stevenage +10 7 £20,000 +17.64%
Oxfordshire +27 6 £25,500 +14.60%
West Sussex +23 6 £20,250 -
Hemel Hempstead +4 6 £18,500 -6.32% 1
Kent +10 5 £21,750 +3.57%
Wales -4 5 £22,000 +6.02%
South West -4 5 £21,000 - 2
Suffolk -4 5 £24,000 -4.00%
Wilmslow -16 5 £21,000 -6.66% 1
Altrincham - 5 £19,500 -
Warrington - 5 £18,750 -

Help Desk Support Skill Set
Top 30 Related IT Skills

For the 6 months to 4 December 2016, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support in the job title.

1 391 (65.49%) Windows
2 304 (50.92%) Active Directory
3 283 (47.40%) Microsoft
4 216 (36.18%) MS Office
5 185 (30.99%) MS Excel
6 166 (27.81%) Windows 7
7 141 (23.62%) ITIL
8 109 (18.26%) Windows Server
9 107 (17.92%) SLA
10 78 (13.07%) MS Exchange
11 77 (12.90%) Windows XP
12 75 (12.56%) Windows 8
13 71 (11.89%) Citrix
14 69 (11.56%) Windows Server 2008
14 69 (11.56%) WAN
15 56 (9.38%) Office 365
15 56 (9.38%) Degree
16 53 (8.88%) VMware
16 53 (8.88%) LAN
17 51 (8.54%) SQL
18 50 (8.38%) TCP/IP
19 45 (7.54%) Windows 10
20 43 (7.20%) VoIP
20 43 (7.20%) Cisco
21 42 (7.04%) DNS
22 39 (6.53%) Windows Server 2012
23 38 (6.37%) Firewall
24 37 (6.20%) Microsoft Certification
24 37 (6.20%) iManage
25 35 (5.86%) Finance

Help Desk Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 78 (13.07%) MS Exchange
2 33 (5.53%) SharePoint
3 27 (4.52%) Skype for Business
4 10 (1.68%) Exchange Server 2003
4 10 (1.68%) Exchange Server 2010
5 6 (1.01%) Exchange Server 2007
5 6 (1.01%) IBM Notes
6 5 (0.84%) Exchange Server 2013
6 5 (0.84%) IIS
7 3 (0.50%) Blackberry Enterprise Server
8 2 (0.34%) SharePoint 2010
9 1 (0.17%) SharePoint 2013
9 1 (0.17%) Site Server
Applications
1 216 (36.18%) MS Office
2 185 (30.99%) MS Excel
3 15 (2.51%) MS PowerPoint
4 4 (0.67%) MS Visio
5 2 (0.34%) Acrobat
6 1 (0.17%) MS Project
6 1 (0.17%) Photoshop
Business Applications
1 10 (1.68%) Eikon
2 1 (0.17%) Dynamics AX
2 1 (0.17%) Dynamics CRM
2 1 (0.17%) Dynamics GP
2 1 (0.17%) Maximo
2 1 (0.17%) SAP Oil and Gas
2 1 (0.17%) Unit4 Business World
Cloud Services
1 56 (9.38%) Office 365
2 12 (2.01%) Amazon AWS
3 9 (1.51%) Cloud Computing
4 5 (0.84%) Microsoft Azure
5 2 (0.34%) Adobe Creative Cloud
6 1 (0.17%) Azure Active Directory
6 1 (0.17%) Mimecast
6 1 (0.17%) SaaS
Communications & Networking
1 69 (11.56%) WAN
2 53 (8.88%) LAN
3 50 (8.38%) TCP/IP
4 43 (7.20%) VoIP
5 42 (7.04%) DNS
6 38 (6.37%) Firewall
7 33 (5.53%) DHCP
8 20 (3.35%) VPN
9 17 (2.85%) Internet
10 12 (2.01%) Skype
11 10 (1.68%) BGP
11 10 (1.68%) OSPF
11 10 (1.68%) Wireless
12 8 (1.34%) IPv4
12 8 (1.34%) MPLS
12 8 (1.34%) Wi-Fi
13 7 (1.17%) IPv6
13 7 (1.17%) Remote Desktop
14 6 (1.01%) SAN
14 6 (1.01%) SMTP
Database & Business Intelligence
1 28 (4.69%) SQL Server
2 5 (0.84%) SQL Server 2005
2 5 (0.84%) SQL Server 2008
3 3 (0.50%) MySQL
3 3 (0.50%) SQL Server 2000
3 3 (0.50%) SQL Server 2012
4 2 (0.34%) Big Data
4 2 (0.34%) Ingres
4 2 (0.34%) RDBMS
4 2 (0.34%) Relational Database
5 1 (0.17%) BusinessObjects
5 1 (0.17%) Crystal Reports
Development Applications
1 7 (1.17%) JIRA
2 5 (0.84%) Atlassian Bamboo
3 2 (0.34%) Visual Studio
General
1 35 (5.86%) Finance
2 33 (5.53%) Telecoms
3 26 (4.36%) Law
4 23 (3.85%) Legal
5 14 (2.35%) Banking
6 12 (2.01%) Marketing
7 11 (1.84%) Retail
8 6 (1.01%) German Language
9 4 (0.67%) Manufacturing
10 3 (0.50%) Automotive
10 3 (0.50%) French Language
11 2 (0.34%) Advertising
11 2 (0.34%) Financial Institution
11 2 (0.34%) Local Government
11 2 (0.34%) Pharmaceutical
11 2 (0.34%) Publishing
12 1 (0.17%) Back Office
12 1 (0.17%) Billing
12 1 (0.17%) Electronics
12 1 (0.17%) International Banking
Libraries, Frameworks & Software Standards
1 17 (2.85%) .NET
2 13 (2.18%) ASP.NET
3 10 (1.68%) HTML
3 10 (1.68%) Web Services
4 9 (1.51%) ADO.NET
5 3 (0.50%) CSS
6 2 (0.34%) XML
7 1 (0.17%) .NET Framework
Miscellaneous
1 28 (4.69%) Blackberry
2 27 (4.52%) iPad
3 20 (3.35%) Analytical Skills
3 20 (3.35%) iPhone
4 19 (3.18%) Computer Science
5 15 (2.51%) Management Information System
6 10 (1.68%) Video Conferencing
7 7 (1.17%) Data Centre
8 6 (1.01%) Fat Client
8 6 (1.01%) Mathematics
8 6 (1.01%) Thin Client
9 5 (0.84%) Driving Licence
10 4 (0.67%) PlayStation
10 4 (0.67%) Replication
10 4 (0.67%) User Experience
10 4 (0.67%) Wiki
11 3 (0.50%) CCTV
11 3 (0.50%) Chip and PIN
11 3 (0.50%) Enterprise Software
11 3 (0.50%) Handset
Operating Systems
1 391 (65.49%) Windows
2 166 (27.81%) Windows 7
3 109 (18.26%) Windows Server
4 77 (12.90%) Windows XP
5 75 (12.56%) Windows 8
6 69 (11.56%) Windows Server 2008
7 45 (7.54%) Windows 10
8 39 (6.53%) Windows Server 2012
9 33 (5.53%) Windows Server 2003
10 32 (5.36%) Linux
11 31 (5.19%) Mac OS X
12 21 (3.52%) Android
13 16 (2.68%) Apple iOS
14 14 (2.35%) Windows Phone
15 13 (2.18%) Unix
16 12 (2.01%) Windows Vista
17 4 (0.67%) Mac OS
18 2 (0.34%) Red Hat Enterprise Linux
19 1 (0.17%) Windows 2000
19 1 (0.17%) Windows Mobile
Processes & Methodologies
1 141 (23.62%) ITIL
2 22 (3.69%) ITSM
2 22 (3.69%) Time Management
3 20 (3.35%) Service Delivery
4 19 (3.18%) CRM
5 18 (3.02%) Service Management
6 16 (2.68%) Incident Management
7 13 (2.18%) Change Management
8 12 (2.01%) Problem Management
9 11 (1.84%) Ticket Management
10 10 (1.68%) Document Management
11 9 (1.51%) Line Management
11 9 (1.51%) Process Improvement
11 9 (1.51%) Root Cause Analysis
12 8 (1.34%) Mobile Device Management
13 7 (1.17%) Case Management
13 7 (1.17%) Validation
14 6 (1.01%) E-Commerce
14 6 (1.01%) Mentoring
14 6 (1.01%) Web Development
Programming Languages
1 51 (8.54%) SQL
2 18 (3.02%) C
3 17 (2.85%) C#
4 9 (1.51%) VB.NET
5 7 (1.17%) PL/SQL
6 6 (1.01%) JavaScript
7 4 (0.67%) PowerShell
8 2 (0.34%) Java
8 2 (0.34%) VBScript
9 1 (0.17%) C++
9 1 (0.17%) VB
Qualifications
1 56 (9.38%) Degree
2 37 (6.20%) Microsoft Certification
3 24 (4.02%) MCP
4 17 (2.85%) MOS
5 14 (2.35%) ITIL Certification
6 13 (2.18%) MCSE
7 12 (2.01%) MCSA
8 11 (1.84%) Cisco Certification
8 11 (1.84%) HND
8 11 (1.84%) MCTS
9 9 (1.51%) CCNA
10 8 (1.34%) Security Cleared
11 7 (1.17%) JNCIA
12 5 (0.84%) MCITP
13 3 (0.50%) DV Cleared
14 2 (0.34%) A+ Certification
14 2 (0.34%) GNVQ
14 2 (0.34%) Network+ Certification
14 2 (0.34%) SC Cleared
15 1 (0.17%) HNC
Quality Assurance & Compliance
1 107 (17.92%) SLA
2 4 (0.67%) QA
3 3 (0.50%) ISO/IEC 20000
4 1 (0.17%) COBIT
4 1 (0.17%) ISO/IEC 27001
System Software
1 304 (50.92%) Active Directory
2 30 (5.03%) VMware Infrastructure
3 26 (4.36%) Hyper-V
4 12 (2.01%) Terminal Services
5 7 (1.17%) VMware ESXi
6 6 (1.01%) vSphere
6 6 (1.01%) XenApp
7 5 (0.84%) XenServer
8 3 (0.50%) IMail Server
9 2 (0.34%) Virtual Servers
10 1 (0.17%) VMware Workstation
10 1 (0.17%) XenDesktop
Systems Management
1 8 (1.34%) Backup Exec
1 8 (1.34%) SCCM
2 5 (0.84%) Puppet
3 4 (0.67%) Nagios
3 4 (0.67%) Norton AntiVirus
3 4 (0.67%) SCOM
4 3 (0.50%) CA Spectrum
4 3 (0.50%) DameWare
4 3 (0.50%) NetBackup
4 3 (0.50%) Perfmon
4 3 (0.50%) WSUS
5 2 (0.34%) Casper Suite
5 2 (0.34%) McAfee ePO
6 1 (0.17%) Microsoft Data Protection Manager
Vendors
1 283 (47.40%) Microsoft
2 71 (11.89%) Citrix
3 53 (8.88%) VMware
4 43 (7.20%) Cisco
5 37 (6.20%) iManage
6 24 (4.02%) Apple
7 14 (2.35%) Dell
8 12 (2.01%) Juniper
9 11 (1.84%) Bloomberg
9 11 (1.84%) Intel Security
10 10 (1.68%) FactSet
11 8 (1.34%) Splunk
12 7 (1.17%) Mitel
12 7 (1.17%) Remedy
13 6 (1.01%) Symantec
14 5 (0.84%) Adobe
14 5 (0.84%) Atlassian
14 5 (0.84%) CheckPoint
14 5 (0.84%) Lotus
14 5 (0.84%) Polycom
Knutsford, Cheshire
Adria Solutions Ltd
Salary: £1 per annum + Benefits
Posted: 2 days ago
Redhill, Surrey
TLP Consultancy Ltd.
Salary: £22500 - £27500 per annum + Excellent Benefits
Posted: 3 days ago
Wilmslow, Cheshire
Adria Solutions Ltd
Salary: £18000 - £22000 per annum + Bonus
Posted: 4 days ago
London
ReThink Recruitment
Salary: £30000.00 per annum + Benefits
Posted: 3 days ago
Leatherhead, Surrey
Sanderson
Salary: £23000.00 - £25000.00 per annum
Posted: 4 days ago
Guildford, Surrey
Ashdown IT
Salary: £19000 - £23000 per annum + FULL training
Posted: 6 days ago
Godalming, Surrey
Ashdown IT
Salary: £20000 per annum + FULL MS training
Posted: 6 days ago
Manchester, Lancashire
Connected IT
Salary: £20000.00 per annum + Benefits
Posted: 3 days ago
London
Lorien Resourcing
Posted: 4 days ago
Leatherhead, Surrey
Sanderson
Posted: 6 days ago
Liverpool, Merseyside
Greywood Associates Limited
Salary: £18000 - £20000 per annum + bens
Posted: 5 days ago
Hemel Hempstead, Hertfordshire
Understanding Recruitment
Salary: £17000 - £20000 per annum + benefits
Posted: 6 days ago
Manchester, Lancashire
Adria Solutions Ltd
Salary: £18000 - £22000 per annum + Benefits
Posted: 5 days ago
Bradford, West Yorkshire
Networkers
Salary: £18000 - £22000 per annum + benefits
Posted: 3 days ago
London
Information Technology Services
Salary: £140 - 150 per day
Posted: 6 days ago
Manchester, Lancashire
Networking People
Salary: £22000 - £28000 per annum + On Call + Benefits
Posted: 4 days ago
Reading, Berkshire
Bentley Whitaker
Salary: £20,000 - £25,000 per year
Posted: 20 days ago
Slough, Berkshire
Square One Resources
Salary: From £23,000 to £28,000 per annum
Posted: 5 days ago
East Riding of Yorkshire
Applause IT Ltd
Salary: £18000 - £20000 per annum + Benefits
Posted: 23 days ago
East Croydon
Networx
Salary: £28,028 - £30,300 + Benefits
Posted: 16 days ago
Congleton
Adria Solutions Ltd
Salary: £15000 - £20000 per annum + Benefits
Posted: 17 days ago
Reading, Berkshire
Create IT LTD
Salary: From £17,500 to £23,000 per annum DoE. Healthcare after 12 months
Posted: 17 days ago
South East London
MatchesFashion.com
Salary: plus excellent company benefits
Posted: 17 days ago
Milton Keynes
Recruitment Genius Ltd
Salary: £20000 - £26000 per annum
Posted: 19 days ago
Devon
Redrock Consulting Ltd
Salary: £20000 - £25000 per annum + Competitive
Posted: 5 days ago