The statistics below represent IT jobs advertised across the UK that had Help Desk Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 June 2016 with a comparison to same period over 2 years.

3 months to
30 Jun 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 602 606 547
Rank change year-on-year
+4 -59
Permanent jobs requiring a Help Desk Support 347 399 533
As % of all permanent IT jobs located in the UK 0.35% 0.36% 0.44%
As % of the Job Titles category 0.37% 0.37% 0.46%
Number of salaries quoted 313 359 497
Median salary £23,000 £23,000 £23,000
90% offered a salary of more than £18,500 £18,500 £18,000
10% offered a salary of more than £31,500 £30,000 £31,500
UK excluding London median salary £22,000 £22,500 £22,500
% change year-on-year
-2.22% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94361 106979 116217
As % of all permanent IT jobs located in the UK 96.39% 96.46% 96.49%
Number of salaries quoted 79501 88148 95129
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Support
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support within the UK.

Help Desk Support Salary Trend in the UK

Help Desk Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support over the 3 months to 30 June 2016 within the UK.

Help Desk Support Salary Histogram in the UK

Help Desk Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 30 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -8 330 £23,000 - 37
London +69 146 £25,000 -1.96% 12
South East -19 100 £22,500 -4.25% 7
Hampshire +18 24 £18,000 -25.00% 2
Surrey +31 18 £26,500 +17.77% 1
East of England -6 18 £21,750 -3.33% 6
Berkshire -16 16 £23,000 -2.45%
Croydon - 16 £22,250 -
Southampton - 16 £18,000 - 1
Yorkshire +33 15 £22,000 +7.31% 2
North West +9 15 £22,000 +15.78% 4
City of London +42 14 £26,000 +7.21% 3
Oxfordshire -29 14 £23,750 -15.17%
East Midlands +16 13 £20,500 +7.89%
West Sussex -5 12 £22,000 +2.32% 2
West Midlands -8 12 £21,500 -23.21%
Hertfordshire +14 11 £20,500 -8.88% 4
South West +9 11 £25,000 +16.27% 5
West Yorkshire +28 9 £22,000 +4.76% 1
Manchester +8 9 £19,500 -7.14% 1
Reading +3 8 £23,000 -2.45%
Wiltshire +22 7 £26,000 +65.07% 1
Romford - 7 £27,500 -
Buckinghamshire +19 6 £21,500 +7.50% 2
High Wycombe +7 6 £21,500 -28.33% 1
Kent -5 6 £24,563 +29.27%
Cheshire +42 5 £22,000 -8.33% 3
Leeds +22 5 £22,000 +4.76% 1
Leicestershire +7 5 £21,500 -8.51%
East Yorkshire - 5 £20,000 - 1

Help Desk Support Skill Set
Top 30 Related IT Skills

For the 6 months to 30 June 2016, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support in the job title.

1 441 (63.64%) Windows
2 347 (50.07%) Active Directory
3 297 (42.86%) Microsoft
4 220 (31.75%) MS Excel
5 216 (31.17%) MS Office
6 210 (30.30%) Windows 7
7 151 (21.79%) ITIL
8 122 (17.60%) Windows Server
9 106 (15.30%) Windows XP
10 105 (15.15%) MS Exchange
11 103 (14.86%) Citrix
12 97 (14.00%) SLA
13 84 (12.12%) TCP/IP
14 81 (11.69%) Finance
15 76 (10.97%) Windows Server 2008
16 73 (10.53%) SQL
17 72 (10.39%) Windows 8
18 66 (9.52%) DNS
19 62 (8.95%) Office 365
20 58 (8.37%) Degree
21 57 (8.23%) DHCP
22 56 (8.08%) Microsoft Certification
23 54 (7.79%) iManage
24 53 (7.65%) VMware
25 52 (7.50%) Windows Server 2012
26 51 (7.36%) WAN
27 47 (6.78%) LAN
28 41 (5.92%) SQL Server
28 41 (5.92%) VMware Infrastructure
28 41 (5.92%) SCCM

Help Desk Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 105 (15.15%) MS Exchange
2 34 (4.91%) SharePoint
3 32 (4.62%) Exchange Server 2010
4 18 (2.60%) Exchange Server 2007
4 18 (2.60%) Skype for Business
5 14 (2.02%) Exchange Server 2013
6 8 (1.15%) Exchange Server 2003
7 7 (1.01%) Blackberry Enterprise Server
7 7 (1.01%) Exchange Server 2000
8 6 (0.87%) IBM Notes
9 5 (0.72%) IIS
10 4 (0.58%) Office Communications Server
10 4 (0.58%) SharePoint Server
11 1 (0.14%) Apache
11 1 (0.14%) JBoss
Applications
1 220 (31.75%) MS Excel
2 216 (31.17%) MS Office
3 25 (3.61%) MS PowerPoint
4 3 (0.43%) Adobe Creative Suite
4 3 (0.43%) InfoPath
5 2 (0.29%) MS Project
5 2 (0.29%) MS Visio
6 1 (0.14%) Photoshop
Business Applications
1 6 (0.87%) Dynamics CRM
2 4 (0.58%) SAP Oil and Gas
3 2 (0.29%) Oracle Applications
4 1 (0.14%) Remedy ITSM
4 1 (0.14%) Visualfiles
Cloud Services
1 62 (8.95%) Office 365
2 7 (1.01%) Amazon AWS
2 7 (1.01%) Microsoft Azure
3 5 (0.72%) Cloud Computing
4 2 (0.29%) Dropbox
4 2 (0.29%) SaaS
5 1 (0.14%) Amazon EC2
5 1 (0.14%) Amazon ELB
5 1 (0.14%) Amazon S3
5 1 (0.14%) Amazon SQS
5 1 (0.14%) IaaS
5 1 (0.14%) Mimecast
5 1 (0.14%) Route 53
5 1 (0.14%) Virtual Private Cloud
Communications & Networking
1 84 (12.12%) TCP/IP
2 66 (9.52%) DNS
3 57 (8.23%) DHCP
4 51 (7.36%) WAN
5 47 (6.78%) LAN
6 28 (4.04%) Firewall
7 24 (3.46%) Internet
8 22 (3.17%) VoIP
9 17 (2.45%) VPN
10 14 (2.02%) Wireless
11 11 (1.59%) Extranet
12 10 (1.44%) Remote Desktop
13 6 (0.87%) Broadband
13 6 (0.87%) Intranet
13 6 (0.87%) IP Telephony
14 5 (0.72%) SAN
14 5 (0.72%) Skype
14 5 (0.72%) WebEx
14 5 (0.72%) Wi-Fi
15 3 (0.43%) Unified Communications
Database & Business Intelligence
1 41 (5.92%) SQL Server
2 7 (1.01%) MySQL
3 6 (0.87%) Relational Database
3 6 (0.87%) SQL Server 2008
4 5 (0.72%) SQL Server 2005
5 4 (0.58%) Ingres
5 4 (0.58%) MS Access
5 4 (0.58%) RDBMS
5 4 (0.58%) SQL Server 2000
5 4 (0.58%) SQL Server 2012
6 2 (0.29%) Big Data
6 2 (0.29%) BusinessObjects
7 1 (0.14%) Amazon RDS
7 1 (0.14%) Data Mining
7 1 (0.14%) Oracle Database
7 1 (0.14%) Oracle Reports
Development Applications
1 8 (1.15%) JIRA
2 1 (0.14%) Bitbucket
2 1 (0.14%) Git (software)
2 1 (0.14%) Jenkins
General
1 81 (11.69%) Finance
2 28 (4.04%) Legal
3 27 (3.90%) Banking
4 25 (3.61%) Law
5 17 (2.45%) Telecoms
6 11 (1.59%) Retail
7 9 (1.30%) Investment Banking
8 5 (0.72%) Financial Institution
8 5 (0.72%) Manufacturing
8 5 (0.72%) Marketing
9 4 (0.58%) Automotive
9 4 (0.58%) Electronics
10 3 (0.43%) Front Office
10 3 (0.43%) German Language
11 2 (0.29%) Advertising
11 2 (0.29%) Billing
11 2 (0.29%) French Language
11 2 (0.29%) Local Government
12 1 (0.14%) Back Office
12 1 (0.14%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 13 (1.88%) .NET
2 7 (1.01%) ADO.NET
2 7 (1.01%) ASP.NET
3 5 (0.72%) Web Services
4 3 (0.43%) CSS
4 3 (0.43%) HTML
5 2 (0.29%) XML
Miscellaneous
1 36 (5.19%) Blackberry
2 32 (4.62%) Analytical Skills
3 24 (3.46%) Computer Science
4 20 (2.89%) Fat Client
4 20 (2.89%) Thin Client
5 19 (2.74%) Smartphone
6 13 (1.88%) iPhone
7 12 (1.73%) Driving Licence
8 10 (1.44%) iPad
8 10 (1.44%) Management Information System
9 8 (1.15%) Video Conferencing
10 6 (0.87%) Data Centre
10 6 (0.87%) EPoS
10 6 (0.87%) Hedge funds
11 5 (0.72%) Client/Server
11 5 (0.72%) Clustering
12 4 (0.58%) Replication
13 3 (0.43%) Fintech
13 3 (0.43%) Handset
13 3 (0.43%) PDA
Operating Systems
1 441 (63.64%) Windows
2 210 (30.30%) Windows 7
3 122 (17.60%) Windows Server
4 106 (15.30%) Windows XP
5 76 (10.97%) Windows Server 2008
6 72 (10.39%) Windows 8
7 52 (7.50%) Windows Server 2012
8 40 (5.77%) Windows Server 2003
9 39 (5.63%) Windows 10
10 31 (4.47%) Linux
11 29 (4.18%) Android
12 20 (2.89%) Apple iOS
13 15 (2.16%) Mac OS X
14 10 (1.44%) Unix
15 7 (1.01%) Windows 2000 Server
15 7 (1.01%) Windows Vista
16 3 (0.43%) Windows Phone
17 2 (0.29%) Mac OS
17 2 (0.29%) Red Hat Enterprise Linux
17 2 (0.29%) Windows Mobile
Processes & Methodologies
1 151 (21.79%) ITIL
2 38 (5.48%) Service Management
3 32 (4.62%) Incident Management
4 23 (3.32%) ITSM
5 19 (2.74%) Problem Management
6 18 (2.60%) Coaching
7 17 (2.45%) Business Intelligence
8 16 (2.31%) Wealth Management
9 13 (1.88%) Mentoring
9 13 (1.88%) Time Management
10 12 (1.73%) CRM
11 11 (1.59%) Change Management
11 11 (1.59%) Disaster Recovery
11 11 (1.59%) Mobile Device Management
12 10 (1.44%) ERP
13 9 (1.30%) Root Cause Analysis
14 8 (1.15%) Service Delivery
15 7 (1.01%) Asset Management
15 7 (1.01%) Project Management
15 7 (1.01%) Validation
Programming Languages
1 73 (10.53%) SQL
2 10 (1.44%) C#
3 7 (1.01%) VB.NET
4 6 (0.87%) Java
5 5 (0.72%) PL/SQL
6 4 (0.58%) Shell Script
6 4 (0.58%) VB
7 3 (0.43%) JavaScript
8 2 (0.29%) PowerShell
9 1 (0.14%) C
9 1 (0.14%) PHP
9 1 (0.14%) VB6
9 1 (0.14%) VBA
Qualifications
1 58 (8.37%) Degree
2 56 (8.08%) Microsoft Certification
3 35 (5.05%) MCP
3 35 (5.05%) MCSE
4 33 (4.76%) ITIL Certification
5 29 (4.18%) CCNA
5 29 (4.18%) Cisco Certification
6 20 (2.89%) MCSA
7 16 (2.31%) MCITP
8 13 (1.88%) MCDST
9 11 (1.59%) Citrix Certification
10 8 (1.15%) HND
10 8 (1.15%) Security Cleared
11 7 (1.01%) ITIL Foundation Certificate
12 5 (0.72%) MOS
12 5 (0.72%) Postgraduate
13 4 (0.58%) SC Cleared
14 3 (0.43%) A+ Certification
14 3 (0.43%) DV Cleared
14 3 (0.43%) JNCIS
Quality Assurance & Compliance
1 97 (14.00%) SLA
2 17 (2.45%) QA
3 7 (1.01%) ISO/IEC 20000
4 1 (0.14%) Data Quality
4 1 (0.14%) ISO 9001
4 1 (0.14%) ISO/IEC 27001
System Software
1 347 (50.07%) Active Directory
2 41 (5.92%) VMware Infrastructure
3 28 (4.04%) XenApp
4 25 (3.61%) Hyper-V
5 10 (1.44%) XenDesktop
6 7 (1.01%) Terminal Services
6 7 (1.01%) vSphere
7 6 (0.87%) Citrix Presentation Server
8 4 (0.58%) vCloud
9 3 (0.43%) Terminal Server
9 3 (0.43%) VMware ESXi
10 2 (0.29%) Virtual Machines
11 1 (0.14%) Microsoft App-V
11 1 (0.14%) Postfix
11 1 (0.14%) Virtual Servers
Systems Management
1 41 (5.92%) SCCM
2 10 (1.44%) Backup Exec
3 6 (0.87%) Microsoft Intune
3 6 (0.87%) Norton AntiVirus
3 6 (0.87%) SCOM
4 5 (0.72%) Nagios
5 4 (0.58%) DameWare
5 4 (0.58%) Perfmon
5 4 (0.58%) Systems Management Server (SMS)
6 3 (0.43%) Tivoli
7 2 (0.29%) HP Data Protector
7 2 (0.29%) Microsoft Data Protection Manager
7 2 (0.29%) Tivoli Storage Manager
8 1 (0.14%) Casper Suite
8 1 (0.14%) SCSM
8 1 (0.14%) SCVMM
8 1 (0.14%) ThinApp
Vendors
1 297 (42.86%) Microsoft
2 103 (14.86%) Citrix
3 54 (7.79%) iManage
4 53 (7.65%) VMware
5 28 (4.04%) Cisco
6 14 (2.02%) Apple
7 9 (1.30%) Symantec
8 8 (1.15%) HP
8 8 (1.15%) Oracle
8 8 (1.15%) Sophos
9 7 (1.01%) IBM
9 7 (1.01%) Remedy
9 7 (1.01%) SAP
10 6 (0.87%) Bloomberg
11 5 (0.72%) Salesforce.com
11 5 (0.72%) ServiceNow
11 5 (0.72%) Veeam
11 5 (0.72%) WatchGuard
12 4 (0.58%) Acronis
12 4 (0.58%) NETGEAR
Sunderland, Tyne and Wear
HAYS INFORMATION TECHNOLOGY
Salary: £26000.00 - £30000.00 per annum
Posted: 2 hours ago
Milton Keynes, Buckinghamshire
Lorien Resourcing
Posted: Yesterday
Stevenage, Hertfordshire
Dupen Recruitment Services
Salary: £18000 - £22000 per annum + range of benefits
Posted: 5 hours ago
Rickmansworth, Hertfordshire
Coal IT Services
Salary: From £22,000 to £30,000 per annum + benefits
Posted: Yesterday
Kingston Upon Thames, Surrey
Ashdown IT
Salary: £22000 - £25000 per annum + benefits
Posted: Yesterday
City, London
Marcus Donald People
Salary: £20000 - £22000 per annum
Posted: Yesterday
Camberley, Surrey
Peopleworks
Salary: From £25,000 to £27,000 per annum £25,000 to £27,000 Negotiable + G'Te
Posted: 2 hours ago
Gatwick, West Sussex
Ampersand Consulting
Salary: £22500 per annum + Benefits
Posted: Yesterday
London
Etech Partners
Salary: Up to £21,000 per annum + Benefits
Posted: 2 days ago
Cambridge, Cambridgeshire
Senitor Associates
Salary: £22000 per annum
Posted: Yesterday
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 3 days ago
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £16000 - £20000 per annum + pension, BUPA
Posted: 2 days ago
Chigwell, Essex
ARC IT Recruitment Ltd
Salary: £24,000 + Bonus and Benefits
Posted: 5 days ago
Basingstoke, Hampshire
Lorien Resourcing
Salary: Competitive + Benefits
Posted: 5 days ago
High Wycombe, Buckinghamshire
Senitor Associates
Salary: £23000 per annum
Posted: 2 days ago
Hull, North Humberside
Go IT Recruitment Ltd
Salary: From £18,000 to £21,000 per annum + 25 days holiday, BUPA, Life assura
Posted: 3 days ago
East London
360 Resourcing Solutions
Salary: £24,000 - £26,000 per annum
Posted: 5 days ago
Bristol, Bristol, United Kingdom
XIST4 Recruitment
Salary: £18-24,000 + Bens
Posted: 10 days ago
Macclesfield, Cheshire
Oscar
Salary: £18000 - £21000 per annum + Benefits
Posted: 6 days ago
Gatwick, West Sussex
Senitor Associates
Salary: £22500 per annum
Posted: 6 days ago
London
Refreshing Recruitment
Salary: £43000 - £45000 per annum + Bens
Posted: 3 days ago
Barnet, Hertfordshire
Refreshing Recruitment
Salary: £21000 - £23000 per annum + bens
Posted: 3 days ago
Warrington
Networx
Salary: £17,797
Posted: 6 days ago
Manchester
Adria Solutions Ltd
Salary: £18000 - £21000 per annum + Benefits
Posted: 21 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £18000 - £24000 per annum + Excellent Benefits
Posted: 6 days ago
Knutsford
Applause IT Ltd
Salary: £27000 per annum + Benefits
Posted: 17 days ago
Bristol, Avon
Orchard Computer Services
Salary: Competitive Salary + Benefits
Posted: 16 days ago
Royston, Hertfordshire
Hotel Chocolat
Salary: From £20,000 to £25,000 per annum
Posted: 20 days ago
West London
Playtech
Salary: From £25,000 to £30,000 per annum plus an attractive benefits package
Posted: 15 days ago
Swindon
Recruitment Genius Ltd
Salary: £18000 - £20000 per annum
Posted: 20 days ago