The statistics below represent IT jobs advertised across the UK that had Help Desk Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 February 2017 with a comparison to same period over 2 years.

3 months to
27 Feb 2017
Same period 2016 Same period 2015
Help Desk Support
UK
Rank 602 622 538
Rank change year-on-year
+20 -84
Permanent jobs requiring a Help Desk Support 265 341 481
As % of all permanent IT jobs located in the UK 0.31% 0.34% 0.45%
As % of the Job Titles category 0.33% 0.35% 0.47%
Number of salaries quoted 249 308 439
Median salary £23,000 £23,000 £23,500
Median salary % change year-on-year
- -2.12%
90% offered a salary of more than £18,000 £18,000 £19,000
10% offered a salary of more than £35,000 £31,500 £32,000
UK excluding London median salary £22,000 £21,000 £22,000
% change year-on-year
+4.76% -4.54%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
81292 97227 103350
As % of all permanent IT jobs located in the UK 96.33% 96.44% 96.69%
Number of salaries quoted 67466 81440 85098
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Help Desk Support
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support within the UK.

Help Desk Support Salary Trend in the UK

Help Desk Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support over the 3 months to 27 February 2017 within the UK.

Help Desk Support Salary Histogram in the UK

Help Desk Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 27 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +29 263 £23,000 - 24
South East +14 73 £23,000 +9.52% 7
London +2 67 £29,164 +2.32% 7
East of England +22 46 £22,500 - 1
Hertfordshire +29 32 £23,250 +10.71% 1
Surrey +49 27 £24,000 +8.28% 3
North West +6 25 £19,000 -20.83% 5
Hampshire +24 18 £23,000 +27.77% 1
Yorkshire +35 17 £22,000 +2.32% 1
South West +16 16 £22,000 +18.91%
Cheshire +27 15 £18,750 -16.66% 2
West Yorkshire +23 15 £22,000 -2.22%
West Midlands +33 12 £22,000 +4.76% 1
Berkshire +24 11 £24,000 +9.09% 1
Basingstoke - 10 £20,250 -
Leeds +28 9 £22,000 -2.22%
Essex +12 9 £19,000 -17.39%
Watford +9 9 £25,000 -9.09%
Somerset -8 8 £19,000 +15.15%
Buckinghamshire +24 7 £17,000 -35.84% 2
Leatherhead +5 7 £24,000 +23.07%
Bath -1 7 £19,000 -
Reading +37 6 £22,750 +17.78%
Reigate +29 6 £17,000 -
City of London +24 6 £32,500 +19.26% 1
Hemel Hempstead 0 6 £18,250 -8.75%
Manchester -28 6 £20,250 - 3
Milton Keynes - 6 £17,000 - 1
Warrington - 6 £18,750 -
Knutsford - 5 £17,000 - 1

Help Desk Support Skill Set
Top 30 Related IT Skills

For the 6 months to 27 February 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support in the job title.

1 336 (61.20%) Windows
2 269 (49.00%) Microsoft
3 256 (46.63%) Active Directory
4 194 (35.34%) MS Office
5 159 (28.96%) MS Excel
6 153 (27.87%) Windows 7
7 120 (21.86%) ITIL
8 107 (19.49%) SLA
9 90 (16.39%) Windows Server
10 83 (15.12%) Office 365
11 77 (14.03%) MS Exchange
12 64 (11.66%) Windows 8
13 60 (10.93%) Windows XP
14 54 (9.84%) WAN
15 52 (9.47%) Citrix
16 47 (8.56%) Windows 10
16 47 (8.56%) Windows Server 2008
16 47 (8.56%) TCP/IP
17 46 (8.38%) Degree
18 42 (7.65%) LAN
18 42 (7.65%) Telecoms
19 37 (6.74%) Microsoft Certification
19 37 (6.74%) Linux
19 37 (6.74%) Cisco
19 37 (6.74%) Finance
20 35 (6.38%) SQL
21 34 (6.19%) VoIP
21 34 (6.19%) VMware
22 31 (5.65%) DNS
23 30 (5.46%) iPad

Help Desk Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 77 (14.03%) MS Exchange
2 25 (4.55%) SharePoint
3 20 (3.64%) Skype for Business
4 9 (1.64%) Exchange Server 2010
5 6 (1.09%) Exchange Server 2003
6 5 (0.91%) Exchange Server 2013
7 3 (0.55%) Blackberry Enterprise Server
7 3 (0.55%) SharePoint 2013
8 2 (0.36%) Exchange Server 2007
8 2 (0.36%) SharePoint 2010
9 1 (0.18%) BizTalk Server
9 1 (0.18%) WordPress
Applications
1 194 (35.34%) MS Office
2 159 (28.96%) MS Excel
3 18 (3.28%) MS PowerPoint
4 3 (0.55%) MS Visio
5 1 (0.18%) Acrobat
Business Applications
1 6 (1.09%) Eikon
2 4 (0.73%) Dynamics CRM
3 2 (0.36%) Dynamics AX
3 2 (0.36%) Dynamics NAV
4 1 (0.18%) JDE OneWorld
4 1 (0.18%) Sage X3
Cloud Services
1 83 (15.12%) Office 365
2 9 (1.64%) Microsoft Azure
3 8 (1.46%) Cloud Computing
4 5 (0.91%) Amazon AWS
4 5 (0.91%) SaaS
5 2 (0.36%) Adobe Creative Cloud
5 2 (0.36%) G Suite
5 2 (0.36%) OneDrive
6 1 (0.18%) Azure Active Directory
Communications & Networking
1 54 (9.84%) WAN
2 47 (8.56%) TCP/IP
3 42 (7.65%) LAN
4 34 (6.19%) VoIP
5 31 (5.65%) DNS
6 28 (5.10%) Firewall
7 25 (4.55%) DHCP
8 19 (3.46%) VPN
9 18 (3.28%) BGP
9 18 (3.28%) OSPF
10 17 (3.10%) IPv4
10 17 (3.10%) MPLS
11 16 (2.91%) IPv6
11 16 (2.91%) Wireless
12 13 (2.37%) Skype
13 12 (2.19%) Internet
13 12 (2.19%) Wi-Fi
14 10 (1.82%) Remote Desktop
15 5 (0.91%) SMTP
16 4 (0.73%) PBX
Database & Business Intelligence
1 24 (4.37%) SQL Server
2 6 (1.09%) SQL Server 2005
2 6 (1.09%) SQL Server 2008
3 3 (0.55%) Relational Database
4 2 (0.36%) Big Data
4 2 (0.36%) Crystal Reports
4 2 (0.36%) Oracle Database
4 2 (0.36%) Oracle Database 11g
5 1 (0.18%) Data Warehouse
Development Applications
1 2 (0.36%) Visual Studio
2 1 (0.18%) JIRA
General
1 42 (7.65%) Telecoms
2 37 (6.74%) Finance
3 26 (4.74%) Law
4 22 (4.01%) Legal
5 12 (2.19%) Banking
6 6 (1.09%) German Language
7 5 (0.91%) Manufacturing
7 5 (0.91%) Retail
8 3 (0.55%) Back Office
8 3 (0.55%) French Language
9 2 (0.36%) Advertising
9 2 (0.36%) Marketing
9 2 (0.36%) Pharmaceutical
9 2 (0.36%) Publishing
10 1 (0.18%) Automotive
10 1 (0.18%) Electronics
10 1 (0.18%) Financial Institution
10 1 (0.18%) Games
10 1 (0.18%) Investment Banking
10 1 (0.18%) Local Government
Libraries, Frameworks & Software Standards
1 9 (1.64%) .NET
2 4 (0.73%) ASP.NET
2 4 (0.73%) Web Services
3 3 (0.55%) ADO.NET
3 3 (0.55%) HTML
4 1 (0.18%) .NET Framework
4 1 (0.18%) CSS
4 1 (0.18%) Ruby on Rails
4 1 (0.18%) XML
Miscellaneous
1 30 (5.46%) iPad
2 24 (4.37%) Analytical Skills
3 20 (3.64%) Blackberry
4 16 (2.91%) Computer Science
5 15 (2.73%) iPhone
6 13 (2.37%) Driving Licence
7 11 (2.00%) Data Centre
8 8 (1.46%) Chip and PIN
9 7 (1.28%) Management Information System
10 6 (1.09%) Enterprise Software
10 6 (1.09%) Video Conferencing
11 5 (0.91%) Fat Client
11 5 (0.91%) Thin Client
12 3 (0.55%) CCTV
12 3 (0.55%) Handset
12 3 (0.55%) Hedge funds
12 3 (0.55%) Linux Command Line
12 3 (0.55%) Wiki
13 2 (0.36%) PDA
13 2 (0.36%) Virtual Team
Operating Systems
1 336 (61.20%) Windows
2 153 (27.87%) Windows 7
3 90 (16.39%) Windows Server
4 64 (11.66%) Windows 8
5 60 (10.93%) Windows XP
6 47 (8.56%) Windows 10
6 47 (8.56%) Windows Server 2008
7 37 (6.74%) Linux
8 27 (4.92%) Windows Server 2012
9 23 (4.19%) Windows Server 2003
10 20 (3.64%) Unix
11 18 (3.28%) Mac OS X
12 13 (2.37%) Android
12 13 (2.37%) Apple iOS
13 10 (1.82%) Windows Phone
14 9 (1.64%) Windows Vista
15 2 (0.36%) Mac OS
15 2 (0.36%) Windows Mobile
16 1 (0.18%) AIX
16 1 (0.18%) Red Hat Enterprise Linux
Processes & Methodologies
1 120 (21.86%) ITIL
2 29 (5.28%) Time Management
3 26 (4.74%) ITSM
4 25 (4.55%) Service Management
5 19 (3.46%) CRM
6 18 (3.28%) Problem Management
6 18 (3.28%) Service Delivery
7 13 (2.37%) Incident Management
8 10 (1.82%) Web Development
9 9 (1.64%) Mobile Device Management
10 8 (1.46%) CAD
10 8 (1.46%) Document Management
10 8 (1.46%) Line Management
10 8 (1.46%) Process Improvement
10 8 (1.46%) Validation
11 7 (1.28%) Change Management
11 7 (1.28%) Ticket Management
12 6 (1.09%) Case Management
12 6 (1.09%) Data Entry
12 6 (1.09%) Mathematics
Programming Languages
1 35 (6.38%) SQL
2 25 (4.55%) C
3 7 (1.28%) C#
4 5 (0.91%) PL/SQL
5 3 (0.55%) PowerShell
5 3 (0.55%) VB.NET
6 2 (0.36%) JavaScript
7 1 (0.18%) C++
7 1 (0.18%) Java
7 1 (0.18%) PHP
7 1 (0.18%) Ruby
7 1 (0.18%) VBScript
Qualifications
1 46 (8.38%) Degree
2 37 (6.74%) Microsoft Certification
3 24 (4.37%) MCP
4 21 (3.83%) Cisco Certification
5 20 (3.64%) CCNA
6 18 (3.28%) MOS
7 16 (2.91%) JNCIA
8 13 (2.37%) HND
9 11 (2.00%) MCSA
9 11 (2.00%) MCSE
9 11 (2.00%) MCTS
10 8 (1.46%) ITIL Certification
11 7 (1.28%) GNVQ
11 7 (1.28%) Security Cleared
12 6 (1.09%) SC Cleared
13 4 (0.73%) A+ Certification
13 4 (0.73%) Network+ Certification
14 2 (0.36%) MCITP
15 1 (0.18%) HNC
15 1 (0.18%) MCDST
Quality Assurance & Compliance
1 107 (19.49%) SLA
2 3 (0.55%) QA
3 2 (0.36%) COBIT
3 2 (0.36%) ISO/IEC 27001
System Software
1 256 (46.63%) Active Directory
2 18 (3.28%) Hyper-V
3 15 (2.73%) VMware Infrastructure
4 7 (1.28%) Terminal Services
4 7 (1.28%) vSphere
5 4 (0.73%) VMware ESXi
6 3 (0.55%) IMail Server
6 3 (0.55%) XenApp
7 2 (0.36%) XenDesktop
8 1 (0.18%) Terminal Server
8 1 (0.18%) Virtual Servers
8 1 (0.18%) VMware Workstation
Systems Management
1 9 (1.64%) Backup Exec
1 9 (1.64%) SCCM
2 3 (0.55%) Norton AntiVirus
3 2 (0.36%) Jamf Pro
3 2 (0.36%) McAfee ePO
3 2 (0.36%) SCOM
4 1 (0.18%) CA Spectrum
4 1 (0.18%) HP Data Protector
4 1 (0.18%) Microsoft Data Protection Manager
4 1 (0.18%) Nagios
4 1 (0.18%) NetBackup
4 1 (0.18%) WSUS
4 1 (0.18%) XenMobile
Vendors
1 269 (49.00%) Microsoft
2 52 (9.47%) Citrix
3 37 (6.74%) Cisco
4 34 (6.19%) VMware
5 24 (4.37%) iManage
6 20 (3.64%) Juniper
7 14 (2.55%) HP
8 13 (2.37%) Apple
8 13 (2.37%) Dell
9 10 (1.82%) ServiceNow
10 9 (1.64%) Intel Security
10 9 (1.64%) Polycom
11 8 (1.46%) RedPrairie
11 8 (1.46%) SAP
12 7 (1.28%) Remedy
13 6 (1.09%) Bloomberg
13 6 (1.09%) FactSet
13 6 (1.09%) Symantec
14 5 (0.91%) Google
15 4 (0.73%) Mitel
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