The table below looks at the statistics for the Help Desk Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 5 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 May 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 652 605 545
Rank change year-on-year
-47 -60
Permanent jobs requiring a Help Desk Support 254 339 362
As % of all permanent IT jobs located in the UK 0.23% 0.28% 0.33%
As % of the Job Titles category 0.24% 0.30% 0.35%
Number of salaries quoted 224 310 332
Average salary £23,000 £23,000 £22,000
Average salary % change year-on-year
- +4.54%
90% offered a salary of more than £18,500 £18,000 £16,500
10% offered a salary of more than £31,200 £31,500 £30,000
UK excluding London average salary £22,000 £21,500 £21,500
% change year-on-year
+2.32% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104512 113471 104451
As % of all permanent IT jobs located in the UK 94.63% 94.62% 94.69%
Number of salaries quoted 85520 92371 86950
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support within the UK.

Help Desk Support Salary Trend in the UK

Help Desk Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support over the 3 months to 5 May 2015 within the UK.

Help Desk Support Salary Histogram in the UK

Help Desk Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 5 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -32 244 £22,914 -0.37% 23
London -23 81 £26,000 +4.00% 6
South East -9 77 £23,500 +4.44% 7
East of England +2 25 £22,500 +12.50% 5
Surrey +14 23 £25,000 +6.38% 1
Yorkshire +26 20 £20,000 +11.11% 1
South West -8 20 £21,250 +1.19%
Kent +32 18 £25,000 +81.81%
Berkshire -17 16 £18,500 -17.77% 1
City of London +23 14 £23,500 -6.00% 1
North West -15 14 £19,750 -12.22% 2
Bristol +3 11 £22,500 +13.92%
Manchester 0 10 £21,000 -12.50% 1
Oxfordshire +15 9 £19,000 +10.14%
North Yorkshire - 9 £20,000 -
Harrogate - 9 £20,000 -
West Yorkshire +25 7 £20,000 +9.58% 1
Bedfordshire +19 7 £23,500 +42.42% 2
Somerset +21 6 £21,250 -9.57%
Woking +14 6 £32,750 +92.64%
East Midlands +12 6 £23,000 +12.19%
Luton +11 6 £23,500 +6.81% 1
Cambridgeshire +9 6 £22,750 -1.08%
Ipswich - 6 £22,000 -
Suffolk - 6 £22,000 -
Guildford +16 5 £26,500 +23.25%
Cambridge +14 5 £23,000 +5.74%
Newbury +11 5 £20,000 -10.11%
West Sussex 0 5 £23,500 +11.90%
Hertfordshire -7 5 £23,000 - 2

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 5 May 2015, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 402 (70.65%) Windows
2 274 (48.15%) Microsoft
3 251 (44.11%) Active Directory
4 232 (40.77%) MS Office
5 175 (30.76%) MS Excel
6 161 (28.30%) Windows 7
7 127 (22.32%) Windows XP
8 119 (20.91%) ITIL
9 103 (18.10%) MS Exchange
10 102 (17.93%) Windows Server 2008
11 89 (15.64%) Windows 8
12 79 (13.88%) SLA
13 75 (13.18%) Citrix
14 72 (12.65%) TCP/IP
14 72 (12.65%) Firewall
15 70 (12.30%) Microsoft Certification
15 70 (12.30%) Degree
15 70 (12.30%) Windows Server 2012
16 67 (11.78%) Windows Server 2003
17 57 (10.02%) WAN
18 56 (9.84%) DNS
19 53 (9.31%) VPN
19 53 (9.31%) LAN
20 50 (8.79%) Law
20 50 (8.79%) VMware
21 45 (7.91%) Blackberry
22 43 (7.56%) MCP
23 42 (7.38%) Finance
24 38 (6.68%) DHCP
24 38 (6.68%) Windows Vista

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 5 May 2015, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 103 (18.10%) MS Exchange
2 28 (4.92%) WorkSite
3 25 (4.39%) Exchange Server 2007
4 24 (4.22%) Exchange Server 2010
5 17 (2.99%) Blackberry Enterprise Server
6 12 (2.11%) SharePoint
7 10 (1.76%) Exchange Server 2000
8 9 (1.58%) Exchange Server 2003
9 8 (1.41%) Exchange Server 2013
10 6 (1.05%) Lync
11 3 (0.53%) IIS
12 2 (0.35%) IBM Notes
13 1 (0.18%) SharePoint 2013
Applications
1 232 (40.77%) MS Office
2 175 (30.76%) MS Excel
3 24 (4.22%) MS PowerPoint
4 4 (0.70%) Adobe Creative Suite
5 3 (0.53%) MS Project
6 2 (0.35%) InfoPath
7 1 (0.18%) Acrobat
7 1 (0.18%) MS Visio
Business Applications
1 5 (0.88%) Remedy ITSM
2 3 (0.53%) SAP Business One
3 2 (0.35%) HiPortfolio
4 1 (0.18%) Dynamics CRM
4 1 (0.18%) SAP ERP
4 1 (0.18%) AWD
4 1 (0.18%) SAP CCM
Cloud Services
1 30 (5.27%) Office 365
2 6 (1.05%) SaaS
2 6 (1.05%) Cloud Computing
3 4 (0.70%) PaaS
3 4 (0.70%) IaaS
4 2 (0.35%) Google Apps
5 1 (0.18%) Mimecast
Communications & Networking
1 72 (12.65%) TCP/IP
1 72 (12.65%) Firewall
2 57 (10.02%) WAN
3 56 (9.84%) DNS
4 53 (9.31%) VPN
4 53 (9.31%) LAN
5 38 (6.68%) DHCP
6 20 (3.51%) Internet
7 14 (2.46%) SAN
8 12 (2.11%) Wireless
9 10 (1.76%) Wi-Fi
10 9 (1.58%) VoIP
11 4 (0.70%) IP Telephony
11 4 (0.70%) VLAN
12 3 (0.53%) Extranet
12 3 (0.53%) Broadband
13 2 (0.35%) Network Security
13 2 (0.35%) PABX
13 2 (0.35%) NAS
14 1 (0.18%) SNMP
Database & Business Intelligence
1 33 (5.80%) SQL Server
2 5 (0.88%) Crystal Reports
3 3 (0.53%) SQL Server 2012
4 1 (0.18%) Relational Database
4 1 (0.18%) FileMaker
4 1 (0.18%) Oracle Reports
Development Applications
1 2 (0.35%) Team Foundation Server
2 1 (0.18%) JIRA
General
1 50 (8.79%) Law
2 42 (7.38%) Finance
3 20 (3.51%) Telecoms
3 20 (3.51%) Legal
4 13 (2.28%) Retail
5 11 (1.93%) Banking
6 6 (1.05%) Back Office
7 5 (0.88%) Marketing
7 5 (0.88%) Advertising
8 3 (0.53%) Japanese Language
9 2 (0.35%) Manufacturing
10 1 (0.18%) Front Office
10 1 (0.18%) Pharmaceutical
10 1 (0.18%) Investment Banking
10 1 (0.18%) Local Government
10 1 (0.18%) Korean Language
10 1 (0.18%) Norwegian Language
10 1 (0.18%) Swedish Language
10 1 (0.18%) Multimedia
10 1 (0.18%) Games
Libraries, Frameworks & Software Standards
1 5 (0.88%) HTML
2 1 (0.18%) EDI
2 1 (0.18%) ASP.NET
2 1 (0.18%) .NET
2 1 (0.18%) MAPI
Miscellaneous
1 45 (7.91%) Blackberry
2 20 (3.51%) Analytical Skills
3 14 (2.46%) iPhone
4 12 (2.11%) Computer Science
5 8 (1.41%) Mathematics
6 7 (1.23%) FMCG
6 7 (1.23%) iPad
7 6 (1.05%) Mobile Computing
7 6 (1.05%) Data Structures
8 5 (0.88%) Digital Media
8 5 (0.88%) NHS
9 4 (0.70%) Handset
9 4 (0.70%) Open Source
9 4 (0.70%) Video Conferencing
9 4 (0.70%) New Media
10 3 (0.53%) Client/Server
10 3 (0.53%) PDA
11 2 (0.35%) PACS
11 2 (0.35%) Fat Client
11 2 (0.35%) Statistics
Operating Systems
1 402 (70.65%) Windows
2 161 (28.30%) Windows 7
3 127 (22.32%) Windows XP
4 102 (17.93%) Windows Server 2008
5 89 (15.64%) Windows 8
6 70 (12.30%) Windows Server 2012
7 67 (11.78%) Windows Server 2003
8 38 (6.68%) Windows Vista
9 23 (4.04%) Mac OS X
10 18 (3.16%) Linux
11 16 (2.81%) UNIX
11 16 (2.81%) Windows 2000 Server
12 10 (1.76%) Apple iOS
13 6 (1.05%) Android
14 3 (0.53%) AIX
15 2 (0.35%) NetWare
15 2 (0.35%) Solaris
15 2 (0.35%) Mac OS X Server
16 1 (0.18%) Windows Phone
16 1 (0.18%) Mac OS
Processes & Methodologies
1 119 (20.91%) ITIL
2 26 (4.57%) Service Management
3 18 (3.16%) Document Management
4 17 (2.99%) ERP
5 16 (2.81%) Incident Management
6 14 (2.46%) Service Delivery
7 13 (2.28%) ITSM
7 13 (2.28%) CRM
7 13 (2.28%) Problem Management
8 8 (1.41%) Software Testing
8 8 (1.41%) Time Management
9 6 (1.05%) E-Commerce
9 6 (1.05%) Line Management
10 5 (0.88%) Mentoring
10 5 (0.88%) Mobile Device Management
11 4 (0.70%) Risk Management
11 4 (0.70%) Release Management
11 4 (0.70%) Logistics
11 4 (0.70%) Change Management
11 4 (0.70%) Online Marketing
Programming Languages
1 34 (5.98%) SQL
2 11 (1.93%) C
3 5 (0.88%) PowerShell
4 1 (0.18%) Java
4 1 (0.18%) PL/SQL
Qualifications
1 70 (12.30%) Microsoft Certification
1 70 (12.30%) Degree
2 43 (7.56%) MCP
3 35 (6.15%) MCSE
4 23 (4.04%) MCITP
5 20 (3.51%) MCSA
6 16 (2.81%) Cisco Certification
6 16 (2.81%) ITIL Certification
6 16 (2.81%) CCNA
7 12 (2.11%) ITIL Foundation Certificate
8 10 (1.76%) MCTS
8 10 (1.76%) HND
9 7 (1.23%) A+ Certification
10 6 (1.05%) MOS
11 5 (0.88%) Security Cleared
12 4 (0.70%) MCDST
12 4 (0.70%) HNC
13 3 (0.53%) SC Cleared
14 1 (0.18%) CTC Cleared
14 1 (0.18%) Citrix Certification
Quality Assurance & Compliance
1 79 (13.88%) SLA
2 2 (0.35%) QA
2 2 (0.35%) Sarbanes-Oxley
3 1 (0.18%) ISO 9000
3 1 (0.18%) ISO/IEC 27001
System Software
1 251 (44.11%) Active Directory
2 32 (5.62%) Hyper-V
3 29 (5.10%) VMware Infrastructure
4 16 (2.81%) XenApp
5 7 (1.23%) vSphere
6 6 (1.05%) XenDesktop
7 4 (0.70%) VMware ESXi
8 1 (0.18%) KVM
8 1 (0.18%) VirtualBox
8 1 (0.18%) Terminal Server
8 1 (0.18%) VMware Workstation
8 1 (0.18%) Microsoft App-V
Systems Management
1 12 (2.11%) SCCM
2 8 (1.41%) Tivoli
2 8 (1.41%) MOM
2 8 (1.41%) Systems Management Server (SMS)
3 6 (1.05%) Backup Exec
4 3 (0.53%) Norton AntiVirus
4 3 (0.53%) WSUS
5 1 (0.18%) AirWatch
5 1 (0.18%) Opscode Chef
5 1 (0.18%) McAfee ePO
5 1 (0.18%) SCOM
5 1 (0.18%) DameWare
Vendors
1 274 (48.15%) Microsoft
2 75 (13.18%) Citrix
3 50 (8.79%) VMware
4 36 (6.33%) HP
5 28 (4.92%) Apple
6 23 (4.04%) Cisco
7 16 (2.81%) Adobe
8 14 (2.46%) Sage
9 12 (2.11%) Mitel
10 11 (1.93%) Oracle
11 10 (1.76%) SAP
12 9 (1.58%) Hummingbird
13 8 (1.41%) OpenText
13 8 (1.41%) Meridio
13 8 (1.41%) Remedy
14 6 (1.05%) Avaya
15 5 (0.88%) MobileIron
15 5 (0.88%) Polycom
15 5 (0.88%) Symantec
15 5 (0.88%) BMC
Hemel Hempstead, Hertfordshire
Latcom Ltd
Salary: From £19,000 to £25,000 per annum + benefits
Posted: 51 minutes ago
Milton Keynes, Buckinghamshire
Latcom Ltd
Salary: From £20,000 to £22,000 per annum
Posted: 1 hour ago
London
Information Technology Services
Salary: £25k - 28k per year
Posted: 5 hours ago
Hampshire
Ashdown IT
Salary: £25000 per annum + pension, 25 days holiday
Posted: 18 hours ago
Essex
Ashdown IT
Salary: £25000 per annum
Posted: 18 hours ago
Swansea, West Glamorgan
Newton Blue
Salary: £20000 - £24000 per annum
Posted: Yesterday
Camberley, Surrey
Peopleworks
Salary: From £25,000 to £30,000 per annum £25,000 to £30,000 Negotiable + Bonu
Posted: 2 days ago
Middlesex
Oscar Associates (UK) Ltd
Salary: £110 - £120 per day
Posted: 4 days ago
West London
ninesharp
Salary: £20000 - £25000 per annum + Benefits
Posted: 5 days ago
Reading, Berkshire
Centric Resource
Salary: From £28,000 to £30,000 per annum + Excellent Company Benefits
Posted: 5 days ago
Milton Keynes, Buckinghamshire
CV Screen Ltd
Salary: £20k - 23k per year + Pension and BUPA
Posted: 5 days ago
Luton, Bedfordshire
Linkpoint Resources
Salary: From £22,000 to £24,000 per annum
Posted: 6 days ago
Manchester, Lancashire
NCC Group
Posted: 6 days ago
Essex and Hertfordshire
System Sense
Salary: Dependent on experience
Posted: 6 days ago
City, London
Harrington Starr
Salary: £18000 - £30000 per annum + excellent benefits package
Posted: 6 days ago
Bedfordshire
Hays IT - Uk Posting account
Salary: £85.00 - £100.00 per annum + Potential to go permanent
Posted: 13 days ago
Buckinghamshire
Omnio Recruitment
Salary: 25000 Per Annum
Posted: 14 days ago
Chester
Greywood Associates Limited
Salary: £20000 - £23000 per annum + bens
Posted: 14 days ago
London
Blue Town Online
Salary: £23k per year
Posted: 21 days ago
Birmingham
Netcom Resourcing
Posted: 26 days ago