The table below looks at the statistics for the Help Desk Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 2 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 700 600 561
Rank change year-on-year
-100 -39
Permanent jobs requiring a Help Desk Support 202 348 349
As % of all permanent IT jobs located in the UK 0.18% 0.30% 0.32%
As % of the Job Titles category 0.19% 0.32% 0.34%
Number of salaries quoted 180 303 321
Average salary £22,500 £24,000 £21,000
Average salary % change year-on-year
-6.25% +14.28%
90% offered a salary of more than £18,000 £17,500 £16,750
10% offered a salary of more than £30,900 £32,500 £26,000
UK excluding London average salary £21,750 £22,500 £20,500
% change year-on-year
-3.33% +9.75%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104155 109749 101582
As % of all permanent IT jobs located in the UK 94.18% 94.52% 94.28%
Number of salaries quoted 86857 88754 84247
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support within the UK.

Help Desk Support Salary Trend in the UK

Help Desk Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support over the 3 months to 2 September 2015 within the UK.

Help Desk Support Salary Histogram in the UK

Help Desk Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 2 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -90 199 £22,500 -6.25% 24
London -32 60 £24,500 -7.54% 9
South East -71 51 £22,500 +5.88% 4
North West +2 26 £20,000 -11.11% 4
East of England -9 25 £23,000 +1.09% 1
Manchester +14 15 £19,250 -19.79%
City of London +17 12 £22,500 -28.57% 2
East Midlands -6 12 £18,125 -13.69% 1
Yorkshire +13 9 £18,000 -25.00% 3
Hampshire +10 9 £22,500 +12.50% 1
South West -47 9 £22,500 -6.25% 2
Northamptonshire +14 8 £18,375 -10.36%
Oxfordshire +13 8 £18,500 -38.33%
Berkshire -6 8 £26,500 +35.89% 1
Birmingham +9 7 £23,000 -16.36%
Essex -5 7 £36,500 +14.06%
West Midlands -7 7 £23,000 -5.15%
Buckinghamshire -10 7 £20,000 +11.11%
Hertfordshire -27 7 £22,500 +32.35% 1
Northampton - 7 £18,250 -
Bedfordshire +14 6 £23,000 +35.29%
Luton +12 6 £23,000 +35.29%
Lancashire +9 6 £20,250 +84.09%
Surrey -3 6 £22,875 +6.39%
West Sussex -6 6 £22,500 +12.50%
Bristol -10 6 £21,500 -8.51% 1
Blackpool - 6 £20,250 -
Cambridgeshire +26 5 £24,000 -
West Yorkshire +9 5 £18,000 -25.00% 1
Kent -2 5 £25,000 +25.00%

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 2 September 2015, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 304 (72.73%) Windows
2 254 (60.77%) Microsoft
3 189 (45.22%) Active Directory
4 158 (37.80%) MS Office
5 139 (33.25%) MS Excel
6 126 (30.14%) Windows 7
7 80 (19.14%) Windows 8
8 77 (18.42%) Windows Server 2008
8 77 (18.42%) ITIL
8 77 (18.42%) SLA
9 71 (16.99%) Windows XP
10 66 (15.79%) Citrix
11 65 (15.55%) Microsoft Certification
12 63 (15.07%) Windows Server 2003
13 61 (14.59%) MS Exchange
14 50 (11.96%) Degree
15 46 (11.00%) Windows Server 2012
16 45 (10.77%) TCP/IP
17 42 (10.05%) SQL
18 41 (9.81%) WAN
19 39 (9.33%) LAN
20 35 (8.37%) Firewall
20 35 (8.37%) Law
20 35 (8.37%) VMware
21 34 (8.13%) Blackberry
22 33 (7.89%) MCP
22 33 (7.89%) Finance
22 33 (7.89%) MCITP
23 32 (7.66%) Windows Vista
23 32 (7.66%) VPN

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 2 September 2015, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 61 (14.59%) MS Exchange
2 25 (5.98%) WorkSite
3 20 (4.78%) Exchange Server 2010
4 18 (4.31%) SharePoint
5 15 (3.59%) Exchange Server 2007
6 13 (3.11%) Lync
7 11 (2.63%) Exchange Server 2000
7 11 (2.63%) Exchange Server 2013
8 8 (1.91%) IIS
9 7 (1.67%) Blackberry Enterprise Server
10 4 (0.96%) CMS
11 3 (0.72%) IBM Notes
11 3 (0.72%) Exchange Server 2003
Applications
1 158 (37.80%) MS Office
2 139 (33.25%) MS Excel
3 9 (2.15%) MS PowerPoint
4 3 (0.72%) Spreadsheet
4 3 (0.72%) MS Project
5 2 (0.48%) Adobe Creative Suite
5 2 (0.48%) InfoPath
Business Applications
1 3 (0.72%) Dynamics CRM
2 1 (0.24%) ResourceLink
2 1 (0.24%) SAP Business One
2 1 (0.24%) HiPortfolio
Cloud Services
1 28 (6.70%) Office 365
2 3 (0.72%) SaaS
3 1 (0.24%) Microsoft Azure
Communications & Networking
1 45 (10.77%) TCP/IP
2 41 (9.81%) WAN
3 39 (9.33%) LAN
4 35 (8.37%) Firewall
5 32 (7.66%) VPN
6 27 (6.46%) DNS
7 22 (5.26%) DHCP
7 22 (5.26%) Wireless
8 20 (4.78%) Internet
8 20 (4.78%) VoIP
9 12 (2.87%) Wi-Fi
10 5 (1.20%) Broadband
11 4 (0.96%) VLAN
12 3 (0.72%) IP Telephony
12 3 (0.72%) Extranet
12 3 (0.72%) SAN
13 2 (0.48%) Intranet
13 2 (0.48%) HTTP
13 2 (0.48%) NAS
14 1 (0.24%) Asterisk PBX
Database & Business Intelligence
1 31 (7.42%) SQL Server
2 3 (0.72%) SQL Server 2012
3 2 (0.48%) Relational Database
3 2 (0.48%) SQL Server Integration Services
3 2 (0.48%) SQL Server 2008
3 2 (0.48%) Crystal Reports
4 1 (0.24%) MS Access
4 1 (0.24%) SQL Server Reporting Services
4 1 (0.24%) MySQL
Development Applications
1 1 (0.24%) Visual Studio
General
1 35 (8.37%) Law
2 33 (7.89%) Finance
3 22 (5.26%) Telecoms
4 15 (3.59%) Banking
5 11 (2.63%) Legal
6 5 (1.20%) Retail
7 4 (0.96%) Billing
7 4 (0.96%) Electronics
8 2 (0.48%) Back Office
8 2 (0.48%) Aerospace
8 2 (0.48%) Manufacturing
8 2 (0.48%) Marketing
9 1 (0.24%) German Language
9 1 (0.24%) Norwegian Language
9 1 (0.24%) Swedish Language
9 1 (0.24%) Games
9 1 (0.24%) Automotive
Libraries, Frameworks & Software Standards
1 7 (1.67%) Web Services
2 6 (1.44%) .NET
3 2 (0.48%) ASP.NET
3 2 (0.48%) JSP
4 1 (0.24%) XML
4 1 (0.24%) ASP.NET MVC
4 1 (0.24%) HTML
Miscellaneous
1 34 (8.13%) Blackberry
2 27 (6.46%) Analytical Skills
3 14 (3.35%) Mathematics
4 12 (2.87%) Computer Science
5 10 (2.39%) Thin Client
5 10 (2.39%) Fat Client
6 8 (1.91%) Video Conferencing
6 8 (1.91%) iPad
7 7 (1.67%) iPhone
8 6 (1.44%) Management Information System
8 6 (1.44%) PDA
8 6 (1.44%) Statistics
9 5 (1.20%) Client/Server
10 3 (0.72%) Foreign Exchange (FX)
10 3 (0.72%) NHS
10 3 (0.72%) Reference Data
10 3 (0.72%) Data Centre
11 2 (0.48%) Data Structures
11 2 (0.48%) New Media
11 2 (0.48%) Enterprise Software
Operating Systems
1 304 (72.73%) Windows
2 126 (30.14%) Windows 7
3 80 (19.14%) Windows 8
4 77 (18.42%) Windows Server 2008
5 71 (16.99%) Windows XP
6 63 (15.07%) Windows Server 2003
7 46 (11.00%) Windows Server 2012
8 32 (7.66%) Windows Vista
9 20 (4.78%) Linux
10 11 (2.63%) Mac OS X
10 11 (2.63%) Android
10 11 (2.63%) Windows 2000 Server
11 9 (2.15%) Apple iOS
12 7 (1.67%) Windows 2000
12 7 (1.67%) AIX
13 2 (0.48%) NetWare
13 2 (0.48%) Red Hat Enterprise Linux
14 1 (0.24%) Mac OS
14 1 (0.24%) Windows Mobile
14 1 (0.24%) UNIX
Processes & Methodologies
1 77 (18.42%) ITIL
2 18 (4.31%) Problem Management
3 17 (4.07%) Time Management
4 14 (3.35%) Incident Management
4 14 (3.35%) CRM
5 13 (3.11%) Software Testing
6 12 (2.87%) Service Management
7 11 (2.63%) Document Management
8 9 (2.15%) ITSM
8 9 (2.15%) Mobile Device Management
9 6 (1.44%) Software Deployment
9 6 (1.44%) Information Assurance
9 6 (1.44%) Kalman Filter
9 6 (1.44%) Microsoft Office Automation
9 6 (1.44%) Office Automation
9 6 (1.44%) Service Delivery
9 6 (1.44%) Security Testing
10 5 (1.20%) Logistics
10 5 (1.20%) Web Development
10 5 (1.20%) ERP
Programming Languages
1 42 (10.05%) SQL
2 17 (4.07%) C
3 4 (0.96%) Java
3 4 (0.96%) JavaScript
3 4 (0.96%) VBA
4 3 (0.72%) VB
5 2 (0.48%) PowerShell
6 1 (0.24%) VB6
6 1 (0.24%) T-SQL
6 1 (0.24%) C#
Qualifications
1 65 (15.55%) Microsoft Certification
2 50 (11.96%) Degree
3 33 (7.89%) MCITP
3 33 (7.89%) MCP
4 30 (7.18%) MCSE
5 21 (5.02%) MCSA
6 20 (4.78%) CCNA
6 20 (4.78%) Cisco Certification
6 20 (4.78%) ITIL Certification
7 8 (1.91%) HND
7 8 (1.91%) Security Cleared
8 7 (1.67%) MOS
9 6 (1.44%) SC Cleared
10 5 (1.20%) HNC
11 4 (0.96%) MCTS
12 3 (0.72%) ITIL Foundation Certificate
13 2 (0.48%) MCDST
13 2 (0.48%) A+ Certification
14 1 (0.24%) Citrix Certification
Quality Assurance & Compliance
1 77 (18.42%) SLA
2 2 (0.48%) JSP 440
3 1 (0.24%) QA
System Software
1 189 (45.22%) Active Directory
2 29 (6.94%) Hyper-V
3 23 (5.50%) VMware Infrastructure
4 14 (3.35%) XenApp
5 6 (1.44%) Terminal Services
6 4 (0.96%) VMware ESX
6 4 (0.96%) vSphere
7 3 (0.72%) XenDesktop
8 1 (0.24%) BitLocker
8 1 (0.24%) Firmware
8 1 (0.24%) Terminal Server
Systems Management
1 12 (2.87%) SCCM
2 7 (1.67%) SCOM
3 4 (0.96%) Backup Exec
4 2 (0.48%) Norton AntiVirus
5 1 (0.24%) MAILsweeper
5 1 (0.24%) Opscode Chef
5 1 (0.24%) AirWatch
Vendors
1 254 (60.77%) Microsoft
2 66 (15.79%) Citrix
3 35 (8.37%) VMware
4 14 (3.35%) Apple
5 13 (3.11%) HP
6 12 (2.87%) Cisco
7 9 (2.15%) Hummingbird
8 8 (1.91%) Adobe
9 7 (1.67%) SAP
9 7 (1.67%) OpenText
9 7 (1.67%) Meridio
10 6 (1.44%) Oracle
11 5 (1.20%) Dell
11 5 (1.20%) Bloomberg
11 5 (1.20%) Symantec
11 5 (1.20%) MobileIron
12 4 (0.96%) Veeam
13 3 (0.72%) Google
13 3 (0.72%) Dell KACE
13 3 (0.72%) 3PAR
Leeds, West Yorkshire
Harris Global
Salary: £20000 - £21000 per annum + Benefits
Posted: 17 hours ago
Newbury, Berkshire
Senitor Associates
Salary: £25000 per annum + 5% pension contribution + excellent benefits
Posted: Yesterday
City, London
Eligo
Salary: £29000 - £30000 per annum + Benefits
Posted: Yesterday
South East London
Eligo Recruitment Ltd
Salary: £29000 - £30000 per annum + Benefits
Posted: 2 days ago
City of London
Eligo
Salary: £29000 - £30000 per annum + Benefits
Posted: 2 days ago
London
Information Technology Services
Salary: £23k - 26k per year
Posted: 2 days ago
Basingstoke
OCC Computer personnel
Salary: Salary Negotiable
Posted: 5 days ago
Brighton, East Sussex
Evolution Recruitment Solutions
Salary: Circa 20-25000 + Benefits
Posted: 6 days ago
Bridgend, Mid Glamorgan
Bluetownonline
Salary: £15500 - £17500 per annum
Posted: 6 days ago
Bromley, Kent
Evolution Recruitment Solutions
Salary: 20000 - 25000 with excellent benefits
Posted: 6 days ago
Brighton, East Sussex (BN1)
Guru Careers
Salary: £18,000 DOE + Benefits
Posted: 7 days ago
Cardiff
CPS Group
Salary: £18k - 24k per year + pension, benefits
Posted: 7 days ago
Letchworth Garden City
Deerfoot IT
Salary: £20000 - £25000 per annum + benefits
Posted: 8 days ago
Macclesfield, Cheshire
Shortlist Recruitment
Salary: £20000 - £22000 per annum
Posted: 9 days ago
York
Bluetownonline Ltd
Salary: £20000 - £28000 per annum
Posted: 9 days ago
Macclesfield
Shortlist Recruitment
Salary: £20000 - £22000 per annum
Posted: 12 days ago
London
Recruitment Genius
Salary: £22000 - £24000 per annum
Posted: 12 days ago
Chester
Shortlist Recruitment
Salary: £22000 - £24000 per annum + Benefits
Posted: 12 days ago
East London
Our IT Department
Salary: From £15,000 to £30,000 per annum + overtime
Posted: 14 days ago
Stanmore
Recruitment Genius
Salary: £15000 - £21000 per annum
Posted: 14 days ago