The table below looks at the statistics for the Help Desk Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 682 595 553
Rank change year-on-year
-87 -42
Permanent jobs requiring a Help Desk Support 212 355 356
As % of all permanent IT jobs located in the UK 0.19% 0.30% 0.33%
As % of the Job Titles category 0.21% 0.32% 0.35%
Number of salaries quoted 190 320 331
Average salary £22,500 £23,500 £21,500
Average salary % change year-on-year
-4.25% +9.30%
90% offered a salary of more than £18,000 £18,000 £16,727
10% offered a salary of more than £30,000 £32,000 £27,350
UK excluding London average salary £22,000 £23,000 £20,250
% change year-on-year
-4.34% +13.58%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103310 110572 102545
As % of all permanent IT jobs located in the UK 94.34% 94.52% 94.31%
Number of salaries quoted 85440 90223 84888
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support within the UK.

Help Desk Support Salary Trend in the UK

Help Desk Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support over the 3 months to 31 July 2015 within the UK.

Help Desk Support Salary Histogram in the UK

Help Desk Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -96 209 £22,500 -4.25% 19
London -16 60 £26,000 +4.00% 3
South East -43 59 £22,500 +5.88% 7
East of England -1 30 £22,500 -8.16% 3
North West +2 24 £19,250 -19.79%
East Midlands +5 14 £18,500 -7.50%
Berkshire -5 13 £25,000 +16.27%
City of London +18 12 £24,750 +10.00% 1
Manchester +11 12 £20,750 -13.54%
Buckinghamshire +6 10 £20,000 +11.11%
Lancashire +1 10 £18,500 +68.18%
Hampshire -3 10 £24,500 +16.66% 1
Hertfordshire -24 10 £22,500 - 2
Kent +8 9 £25,000 +25.00% 1
West Midlands -11 9 £25,500 -4.67% 2
South West -54 9 £19,750 -17.70% 2
Oxfordshire +18 8 £18,500 -38.33%
Northamptonshire +8 8 £18,375 -10.36%
Birmingham -4 8 £23,000 -16.36%
Milton Keynes -6 8 £19,500 +8.33%
Blackpool - 8 £18,500 -
Surrey +5 7 £22,500 +12.50% 2
Essex -6 7 £18,000 -43.75% 1
Northampton - 7 £18,250 -
Hemel Hempstead - 7 £22,500 -
Cambridgeshire +17 6 £21,000 -14.28%
Bristol -9 6 £21,250 -9.57% 1
Luton - 6 £23,250 -
Bedfordshire - 6 £23,250 -
Reading +8 5 £25,500 +15.90%

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 31 July 2015, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 348 (73.57%) Windows
2 257 (54.33%) Microsoft
3 224 (47.36%) Active Directory
4 194 (41.01%) MS Office
5 150 (31.71%) MS Excel
6 148 (31.29%) Windows 7
7 94 (19.87%) Windows XP
8 93 (19.66%) ITIL
8 93 (19.66%) Windows 8
9 89 (18.82%) SLA
10 83 (17.55%) Windows Server 2008
11 79 (16.70%) Citrix
12 74 (15.64%) MS Exchange
13 68 (14.38%) Microsoft Certification
14 59 (12.47%) Windows Server 2003
15 57 (12.05%) Degree
16 52 (10.99%) Windows Server 2012
17 51 (10.78%) WAN
18 49 (10.36%) LAN
19 46 (9.73%) TCP/IP
20 43 (9.09%) Blackberry
20 43 (9.09%) VMware
21 41 (8.67%) MCP
22 40 (8.46%) VPN
22 40 (8.46%) Firewall
23 37 (7.82%) Law
24 36 (7.61%) MCITP
25 35 (7.40%) SQL
26 34 (7.19%) MCSE
26 34 (7.19%) DNS

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 31 July 2015, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 74 (15.64%) MS Exchange
2 27 (5.71%) WorkSite
3 26 (5.50%) Exchange Server 2010
4 20 (4.23%) SharePoint
4 20 (4.23%) Exchange Server 2007
5 14 (2.96%) Exchange Server 2000
5 14 (2.96%) Exchange Server 2013
6 13 (2.75%) Lync
7 9 (1.90%) Blackberry Enterprise Server
8 5 (1.06%) IIS
9 4 (0.85%) Exchange Server 2003
10 1 (0.21%) IBM Notes
10 1 (0.21%) CMS
Applications
1 194 (41.01%) MS Office
2 150 (31.71%) MS Excel
3 10 (2.11%) MS PowerPoint
4 3 (0.63%) Adobe Creative Suite
5 2 (0.42%) MS Project
5 2 (0.42%) InfoPath
6 1 (0.21%) Spreadsheet
Business Applications
1 3 (0.63%) Dynamics CRM
2 2 (0.42%) HiPortfolio
2 2 (0.42%) Remedy ITSM
3 1 (0.21%) ResourceLink
3 1 (0.21%) SAP CCM
3 1 (0.21%) SAP Business One
3 1 (0.21%) SAP ERP
3 1 (0.21%) AWD
Cloud Services
1 25 (5.29%) Office 365
2 5 (1.06%) SaaS
3 1 (0.21%) PaaS
3 1 (0.21%) Cloud Computing
3 1 (0.21%) Microsoft Azure
3 1 (0.21%) IaaS
3 1 (0.21%) Mimecast
Communications & Networking
1 51 (10.78%) WAN
2 49 (10.36%) LAN
3 46 (9.73%) TCP/IP
4 40 (8.46%) VPN
4 40 (8.46%) Firewall
5 34 (7.19%) DNS
6 25 (5.29%) DHCP
7 21 (4.44%) VoIP
7 21 (4.44%) Internet
7 21 (4.44%) Wireless
8 11 (2.33%) Wi-Fi
9 7 (1.48%) SAN
10 6 (1.27%) Broadband
10 6 (1.27%) VLAN
11 3 (0.63%) Network Security
11 3 (0.63%) IP Telephony
11 3 (0.63%) Extranet
12 2 (0.42%) PBX
12 2 (0.42%) NAS
12 2 (0.42%) PABX
Database & Business Intelligence
1 26 (5.50%) SQL Server
2 5 (1.06%) SQL Server 2012
3 2 (0.42%) Relational Database
3 2 (0.42%) SQL Server 2008
3 2 (0.42%) Crystal Reports
4 1 (0.21%) MS Access
4 1 (0.21%) SQL Server Reporting Services
4 1 (0.21%) MySQL
Development Applications
1 1 (0.21%) Visual Studio
General
1 37 (7.82%) Law
2 33 (6.98%) Finance
3 24 (5.07%) Telecoms
4 14 (2.96%) Banking
5 9 (1.90%) Retail
6 8 (1.69%) Legal
7 5 (1.06%) Marketing
8 4 (0.85%) Advertising
8 4 (0.85%) Back Office
9 2 (0.42%) Electronics
9 2 (0.42%) Aerospace
9 2 (0.42%) Manufacturing
9 2 (0.42%) Billing
10 1 (0.21%) Multimedia
10 1 (0.21%) Korean Language
10 1 (0.21%) Norwegian Language
10 1 (0.21%) Swedish Language
10 1 (0.21%) Games
10 1 (0.21%) Automotive
Libraries, Frameworks & Software Standards
1 6 (1.27%) .NET
2 5 (1.06%) Web Services
3 2 (0.42%) ASP.NET
3 2 (0.42%) JSP
4 1 (0.21%) HTML
4 1 (0.21%) XML
4 1 (0.21%) EDI
4 1 (0.21%) ASP.NET MVC
Miscellaneous
1 43 (9.09%) Blackberry
2 27 (5.71%) Analytical Skills
3 14 (2.96%) iPhone
4 13 (2.75%) iPad
4 13 (2.75%) Mathematics
5 9 (1.90%) Computer Science
6 8 (1.69%) Thin Client
6 8 (1.69%) Fat Client
6 8 (1.69%) Video Conferencing
6 8 (1.69%) Data Centre
7 7 (1.48%) FMCG
8 6 (1.27%) Management Information System
8 6 (1.27%) PDA
9 5 (1.06%) Statistics
9 5 (1.06%) NHS
9 5 (1.06%) Client/Server
9 5 (1.06%) New Media
9 5 (1.06%) Mobile Computing
10 4 (0.85%) Enterprise Software
11 3 (0.63%) User Experience
Operating Systems
1 348 (73.57%) Windows
2 148 (31.29%) Windows 7
3 94 (19.87%) Windows XP
4 93 (19.66%) Windows 8
5 83 (17.55%) Windows Server 2008
6 59 (12.47%) Windows Server 2003
7 52 (10.99%) Windows Server 2012
8 29 (6.13%) Windows Vista
9 19 (4.02%) Linux
10 17 (3.59%) Mac OS X
11 14 (2.96%) Windows 2000 Server
12 11 (2.33%) Android
12 11 (2.33%) Apple iOS
13 10 (2.11%) AIX
14 8 (1.69%) UNIX
15 3 (0.63%) NetWare
15 3 (0.63%) Red Hat Enterprise Linux
16 2 (0.42%) Solaris
17 1 (0.21%) Windows 2000
17 1 (0.21%) Mac OS
Processes & Methodologies
1 93 (19.66%) ITIL
2 16 (3.38%) CRM
2 16 (3.38%) Service Management
2 16 (3.38%) Problem Management
3 14 (2.96%) Time Management
4 12 (2.54%) Software Testing
5 11 (2.33%) Incident Management
5 11 (2.33%) ITSM
6 10 (2.11%) Service Delivery
7 9 (1.90%) ERP
7 9 (1.90%) Document Management
8 8 (1.69%) Mobile Device Management
9 7 (1.48%) Line Management
10 6 (1.27%) Software Deployment
10 6 (1.27%) Microsoft Office Automation
10 6 (1.27%) Office Automation
11 5 (1.06%) Online Marketing
11 5 (1.06%) Mentoring
11 5 (1.06%) Information Assurance
11 5 (1.06%) Security Testing
Programming Languages
1 35 (7.40%) SQL
2 17 (3.59%) C
3 3 (0.63%) VB
4 2 (0.42%) PowerShell
5 1 (0.21%) VB6
5 1 (0.21%) C#
5 1 (0.21%) Java
5 1 (0.21%) JavaScript
Qualifications
1 68 (14.38%) Microsoft Certification
2 57 (12.05%) Degree
3 41 (8.67%) MCP
4 36 (7.61%) MCITP
5 34 (7.19%) MCSE
6 26 (5.50%) MCSA
7 22 (4.65%) CCNA
7 22 (4.65%) Cisco Certification
7 22 (4.65%) ITIL Certification
8 10 (2.11%) MCTS
9 7 (1.48%) SC Cleared
9 7 (1.48%) Security Cleared
9 7 (1.48%) HND
10 6 (1.27%) MOS
11 5 (1.06%) HNC
12 4 (0.85%) A+ Certification
12 4 (0.85%) ITIL Foundation Certificate
13 1 (0.21%) Citrix Certification
Quality Assurance & Compliance
1 89 (18.82%) SLA
2 2 (0.42%) JSP 440
3 1 (0.21%) QA
System Software
1 224 (47.36%) Active Directory
2 32 (6.77%) Hyper-V
3 26 (5.50%) VMware Infrastructure
4 15 (3.17%) XenApp
5 5 (1.06%) Terminal Services
6 4 (0.85%) VMware ESX
6 4 (0.85%) vSphere
7 3 (0.63%) XenDesktop
8 1 (0.21%) BitLocker
8 1 (0.21%) VMware Workstation
8 1 (0.21%) Firmware
Systems Management
1 19 (4.02%) SCCM
2 8 (1.69%) SCOM
3 5 (1.06%) Tivoli
4 3 (0.63%) MOM
4 3 (0.63%) Systems Management Server (SMS)
4 3 (0.63%) Backup Exec
5 2 (0.42%) Norton AntiVirus
6 1 (0.21%) MAILsweeper
6 1 (0.21%) DameWare
6 1 (0.21%) McAfee ePO
6 1 (0.21%) Opscode Chef
6 1 (0.21%) AirWatch
6 1 (0.21%) WSUS
Vendors
1 257 (54.33%) Microsoft
2 79 (16.70%) Citrix
3 43 (9.09%) VMware
4 21 (4.44%) HP
5 18 (3.81%) Apple
6 17 (3.59%) Cisco
7 11 (2.33%) Adobe
8 9 (1.90%) SAP
8 9 (1.90%) Hummingbird
9 8 (1.69%) OpenText
9 8 (1.69%) Meridio
10 7 (1.48%) Bloomberg
11 5 (1.06%) Reuters
11 5 (1.06%) Dell
11 5 (1.06%) LANDesk
11 5 (1.06%) MobileIron
12 4 (0.85%) ServiceNow
12 4 (0.85%) Polycom
12 4 (0.85%) Avaya
12 4 (0.85%) IBM
Brighton, East Sussex
Oscar Associates (UK) Ltd
Salary: £20000 - £26000 per annum
Posted: Yesterday
Folkestone, Kent
AWD Recruitment
Salary: £17,000 - £19,500 + Benefits
Posted: 2 days ago
London
Coal Intelligent Technology Limited
Salary: Package.+ Bonus
Posted: 3 days ago
Letchworth Garden City, Hertfordshire
Senitor Associates
Salary: £18000 per annum
Posted: 3 days ago
City, London
Dupen Recruitment Services
Salary: £26000 - £28000 per annum + neg.+ range of benefits
Posted: 3 days ago
Haywards Heath, West Sussex
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Salary: £20000 - £25000 Per Annum
Posted: 3 days ago
Brighton, East Sussex
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Salary: Circa 20-25000 + Benefits
Posted: 3 days ago
Redhill, Surrey
Blue Octopus Recruitment LLP
Salary: £21,000 per annum + Benefits
Posted: 4 days ago
Camberley, Surrey
Dane Partnership
Salary: From £25,000 to £35,000 per annum
Posted: 4 days ago
Shrewsbury, Shropshire
Oscar Associates (UK) Ltd
Salary: £18000 - £22000 per annum + Benefits
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Stevenage, Hertfordshire
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Salary: £25000 - £30000 per annum + good benefits
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Brentwood, Essex
Next Move IT
Salary: £17000 - £24000 per annum + Benefits
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Bristol
Computer Futures
Salary: £25000 - £27000 per annum + competitive
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London
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Salary: £23k per year
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Farnborough
Recruitment Revolution Limited
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Staffordshire
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