The statistics below represent IT jobs advertised across the UK that had Help Desk Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 September 2016 with a comparison to same period over 2 years.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 623 647 533
Rank change year-on-year
+24 -114
Permanent jobs requiring a Help Desk Support 302 334 523
As % of all permanent IT jobs located in the UK 0.32% 0.31% 0.46%
As % of the Job Titles category 0.33% 0.32% 0.47%
Number of salaries quoted 279 314 457
Median salary £22,500 £22,500 £23,000
Median salary % change year-on-year
- -2.17%
90% offered a salary of more than £19,000 £18,025 £18,000
10% offered a salary of more than £32,500 £32,000 £32,500
UK excluding London median salary £22,000 £21,500 £22,000
% change year-on-year
+2.32% -2.27%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
91719 105001 110310
As % of all permanent IT jobs located in the UK 96.27% 96.26% 96.44%
Number of salaries quoted 76765 87557 89208
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Help Desk Support
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support within the UK.

Help Desk Support Salary Trend in the UK

Help Desk Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support over the 3 months to 30 September 2016 within the UK.

Help Desk Support Salary Histogram in the UK

Help Desk Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +24 292 £22,500 - 31
London +50 105 £24,250 -3.00% 5
South East +12 72 £21,500 -2.27% 10
East of England +14 37 £23,000 - 5
North West +10 25 £21,000 +5.00% 7
Hertfordshire +21 20 £23,000 +15.00% 2
City of London +47 16 £30,000 +5.26% 1
West Sussex +26 16 £21,875 +4.16%
Surrey +25 16 £25,000 +9.28% 2
West Midlands -2 16 £22,500 -6.44%
Yorkshire +29 15 £20,500 +6.49% 1
Cheshire +32 14 £21,000 - 2
Hampshire +4 13 £20,000 -11.11%
West Yorkshire +28 11 £20,500 +13.88% 1
East Midlands +18 11 £22,000 +22.22%
Oxfordshire -1 11 £23,000 +4.54% 2
South West -8 11 £19,500 -9.30% 3
Milton Keynes +35 10 £19,000 -11.62% 1
Buckinghamshire +12 10 £19,000 -11.62% 1
Manchester 0 9 £21,500 +13.15% 4
Leeds +39 8 £20,500 +13.88%
Staffordshire +4 7 £22,500 -10.08%
Southampton +1 6 £18,000 -10.00%
Farnborough -5 6 £21,500 -44.15%
Gatwick - 6 £22,500 -
Northamptonshire +8 5 £23,000 +26.02%
Cambridgeshire +7 5 £22,000 -8.33%
Essex +5 5 £23,000 - 2
Suffolk -3 5 £22,500 -8.16%
Wellingborough - 5 £23,000 -

Help Desk Support Skill Set
Top 30 Related IT Skills

For the 6 months to 30 September 2016, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support in the job title.

1 415 (63.94%) Windows
2 345 (53.16%) Active Directory
3 264 (40.68%) Microsoft
4 223 (34.36%) MS Office
5 188 (28.97%) MS Excel
6 174 (26.81%) Windows 7
7 158 (24.35%) ITIL
8 114 (17.57%) Windows Server
9 88 (13.56%) SLA
10 83 (12.79%) Windows XP
11 79 (12.17%) MS Exchange
12 78 (12.02%) Citrix
13 72 (11.09%) Windows 8
14 69 (10.63%) WAN
15 64 (9.86%) Windows Server 2008
16 63 (9.71%) TCP/IP
17 60 (9.24%) Degree
18 58 (8.94%) Office 365
18 58 (8.94%) SQL
18 58 (8.94%) Finance
19 52 (8.01%) LAN
20 50 (7.70%) DNS
20 50 (7.70%) iManage
21 47 (7.24%) Windows 10
21 47 (7.24%) VMware
22 44 (6.78%) Microsoft Certification
22 44 (6.78%) DHCP
23 41 (6.32%) Blackberry
24 39 (6.01%) Firewall
25 38 (5.86%) Windows Server 2012

Help Desk Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 79 (12.17%) MS Exchange
2 35 (5.39%) SharePoint
3 22 (3.39%) Skype for Business
4 16 (2.47%) Exchange Server 2010
5 10 (1.54%) IBM Notes
6 8 (1.23%) Exchange Server 2007
7 6 (0.92%) Blackberry Enterprise Server
7 6 (0.92%) Exchange Server 2003
7 6 (0.92%) Exchange Server 2013
7 6 (0.92%) IIS
8 2 (0.31%) Exchange Server 2000
9 1 (0.15%) SharePoint 2010
9 1 (0.15%) Site Server
Applications
1 223 (34.36%) MS Office
2 188 (28.97%) MS Excel
3 20 (3.08%) MS PowerPoint
4 3 (0.46%) MS Visio
5 2 (0.31%) Acrobat
5 2 (0.31%) Photoshop
6 1 (0.15%) InfoPath
6 1 (0.15%) MS Project
Business Applications
1 7 (1.08%) Eikon
2 2 (0.31%) SAP Oil and Gas
3 1 (0.15%) Dynamics CRM
3 1 (0.15%) Dynamics GP
3 1 (0.15%) Maximo
3 1 (0.15%) Unit4 Business World
Cloud Services
1 58 (8.94%) Office 365
2 10 (1.54%) Amazon AWS
3 8 (1.23%) Cloud Computing
3 8 (1.23%) Microsoft Azure
4 2 (0.31%) Mimecast
5 1 (0.15%) Adobe Creative Cloud
Communications & Networking
1 69 (10.63%) WAN
2 63 (9.71%) TCP/IP
3 52 (8.01%) LAN
4 50 (7.70%) DNS
5 44 (6.78%) DHCP
6 39 (6.01%) Firewall
7 33 (5.08%) VoIP
8 16 (2.47%) Internet
9 14 (2.16%) VPN
10 9 (1.39%) Wireless
11 7 (1.08%) IP Telephony
11 7 (1.08%) SAN
12 6 (0.92%) BGP
12 6 (0.92%) OSPF
12 6 (0.92%) Skype
12 6 (0.92%) Wi-Fi
13 5 (0.77%) Broadband
13 5 (0.77%) Remote Desktop
13 5 (0.77%) WebEx
14 4 (0.62%) SNMP
Database & Business Intelligence
1 29 (4.47%) SQL Server
2 5 (0.77%) MySQL
2 5 (0.77%) SQL Server 2000
2 5 (0.77%) SQL Server 2005
2 5 (0.77%) SQL Server 2008
2 5 (0.77%) SQL Server 2012
3 3 (0.46%) Big Data
4 2 (0.31%) BusinessObjects
4 2 (0.31%) Ingres
4 2 (0.31%) RDBMS
4 2 (0.31%) Relational Database
5 1 (0.15%) Crystal Reports
Development Applications
1 10 (1.54%) JIRA
2 5 (0.77%) Atlassian Bamboo
3 1 (0.15%) Visual Studio
General
1 58 (8.94%) Finance
2 28 (4.31%) Legal
3 22 (3.39%) Law
4 19 (2.93%) Banking
5 17 (2.62%) Telecoms
6 12 (1.85%) Marketing
6 12 (1.85%) Retail
7 6 (0.92%) Automotive
8 5 (0.77%) Financial Institution
8 5 (0.77%) German Language
9 3 (0.46%) French Language
10 2 (0.31%) Billing
10 2 (0.31%) Electronics
10 2 (0.31%) Local Government
10 2 (0.31%) Manufacturing
10 2 (0.31%) Pharmaceutical
11 1 (0.15%) Advertising
11 1 (0.15%) Back Office
Libraries, Frameworks & Software Standards
1 18 (2.77%) .NET
2 13 (2.00%) ASP.NET
3 9 (1.39%) ADO.NET
3 9 (1.39%) HTML
3 9 (1.39%) Web Services
4 3 (0.46%) CSS
5 2 (0.31%) XML
6 1 (0.15%) .NET Framework
Miscellaneous
1 41 (6.32%) Blackberry
2 20 (3.08%) Computer Science
2 20 (3.08%) iPhone
2 20 (3.08%) Management Information System
3 18 (2.77%) Analytical Skills
4 17 (2.62%) iPad
5 13 (2.00%) Fat Client
5 13 (2.00%) Thin Client
6 11 (1.69%) Smartphone
7 9 (1.39%) Video Conferencing
8 8 (1.23%) Driving Licence
9 5 (0.77%) Data Centre
9 5 (0.77%) Replication
9 5 (0.77%) Wiki
10 4 (0.62%) PlayStation
11 3 (0.46%) EPoS
11 3 (0.46%) Fintech
11 3 (0.46%) Handset
11 3 (0.46%) Hedge funds
11 3 (0.46%) User Experience
Operating Systems
1 415 (63.94%) Windows
2 174 (26.81%) Windows 7
3 114 (17.57%) Windows Server
4 83 (12.79%) Windows XP
5 72 (11.09%) Windows 8
6 64 (9.86%) Windows Server 2008
7 47 (7.24%) Windows 10
8 38 (5.86%) Windows Server 2012
9 32 (4.93%) Android
10 29 (4.47%) Linux
11 27 (4.16%) Mac OS X
12 25 (3.85%) Windows Server 2003
13 17 (2.62%) Apple iOS
14 11 (1.69%) Windows Phone
15 9 (1.39%) Windows Vista
16 8 (1.23%) Unix
17 4 (0.62%) Mac OS
18 2 (0.31%) Red Hat Enterprise Linux
18 2 (0.31%) Windows 2000 Server
19 1 (0.15%) BlackBerry OS
Processes & Methodologies
1 158 (24.35%) ITIL
2 26 (4.01%) Incident Management
3 25 (3.85%) Service Management
4 16 (2.47%) ITSM
4 16 (2.47%) Service Delivery
4 16 (2.47%) Time Management
5 14 (2.16%) Change Management
5 14 (2.16%) Problem Management
6 12 (1.85%) Mobile Device Management
7 11 (1.69%) Document Management
7 11 (1.69%) Root Cause Analysis
7 11 (1.69%) Ticket Management
7 11 (1.69%) Wealth Management
8 10 (1.54%) CRM
9 8 (1.23%) Line Management
10 7 (1.08%) Business Intelligence
10 7 (1.08%) Coaching
11 6 (0.92%) Disaster Recovery
11 6 (0.92%) ERP
11 6 (0.92%) Workflow
Programming Languages
1 58 (8.94%) SQL
2 18 (2.77%) C#
3 9 (1.39%) VB.NET
4 7 (1.08%) C
4 7 (1.08%) JavaScript
5 6 (0.92%) PL/SQL
6 4 (0.62%) Java
7 3 (0.46%) PowerShell
7 3 (0.46%) VB
8 2 (0.31%) VBScript
9 1 (0.15%) C++
9 1 (0.15%) PHP
9 1 (0.15%) Shell Script
9 1 (0.15%) VBA
Qualifications
1 60 (9.24%) Degree
2 44 (6.78%) Microsoft Certification
3 35 (5.39%) MCP
4 28 (4.31%) MCSE
5 26 (4.01%) ITIL Certification
6 14 (2.16%) MCSA
7 12 (1.85%) MOS
8 11 (1.69%) Cisco Certification
8 11 (1.69%) MCDST
8 11 (1.69%) MCITP
9 10 (1.54%) Security Cleared
10 9 (1.39%) CCNA
11 7 (1.08%) HND
11 7 (1.08%) MCTS
12 4 (0.62%) Citrix Certification
12 4 (0.62%) DV Cleared
12 4 (0.62%) SC Cleared
13 3 (0.46%) A+ Certification
13 3 (0.46%) ITIL Foundation Certificate
14 2 (0.31%) DBS Check
Quality Assurance & Compliance
1 88 (13.56%) SLA
2 12 (1.85%) QA
3 7 (1.08%) ISO/IEC 20000
4 1 (0.15%) Data Quality
4 1 (0.15%) ISO 9001
System Software
1 345 (53.16%) Active Directory
2 33 (5.08%) VMware Infrastructure
3 22 (3.39%) Hyper-V
4 17 (2.62%) XenApp
5 10 (1.54%) Terminal Services
6 5 (0.77%) VMware ESXi
6 5 (0.77%) vSphere
6 5 (0.77%) XenDesktop
6 5 (0.77%) XenServer
7 3 (0.46%) Virtual Servers
8 2 (0.31%) Citrix Presentation Server
8 2 (0.31%) Virtual Machines
9 1 (0.15%) Terminal Server
9 1 (0.15%) VMware Workstation
Systems Management
1 21 (3.24%) SCCM
2 10 (1.54%) Backup Exec
3 8 (1.23%) Norton AntiVirus
4 5 (0.77%) DameWare
4 5 (0.77%) Perfmon
4 5 (0.77%) Puppet
5 4 (0.62%) Microsoft Intune
5 4 (0.62%) Nagios
5 4 (0.62%) SCOM
6 3 (0.46%) CA Spectrum
6 3 (0.46%) NetBackup
6 3 (0.46%) WSUS
7 2 (0.31%) Casper Suite
8 1 (0.15%) Microsoft Data Protection Manager
Vendors
1 264 (40.68%) Microsoft
2 78 (12.02%) Citrix
3 50 (7.70%) iManage
4 47 (7.24%) VMware
5 35 (5.39%) Cisco
6 18 (2.77%) Apple
7 12 (1.85%) Symantec
8 10 (1.54%) Bloomberg
9 8 (1.23%) FactSet
10 7 (1.08%) Juniper
10 7 (1.08%) Lotus
10 7 (1.08%) Mitel
10 7 (1.08%) Remedy
11 6 (0.92%) ServiceNow
11 6 (0.92%) Splunk
12 5 (0.77%) Adobe
12 5 (0.77%) Atlassian
12 5 (0.77%) Avaya
12 5 (0.77%) IBM
12 5 (0.77%) Intel Security
Reading, Berkshire
Bentley Whitaker
Salary: £20,000 - £25,000 per year
Posted: Yesterday
Reading, Berkshire
Bentley Whitaker
Salary: From £20,000 to £25,000 per annum +bonus (10%), health, pension, train
Posted: Yesterday
Cardiff, South Glamorgan
IntaPeople
Salary: £17000 - £18000 per week
Posted: Yesterday
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £16,000 to £20,000 per annum + bonuses + benefits
Posted: Yesterday
Rochester, Kent
Greywood Associates Limited
Salary: £22000 - £28000 per annum + bens
Posted: 21 hours ago
Liverpool, Merseyside
Greywood Associates Limited
Salary: £18000 - £20000 per annum + bens
Posted: Yesterday
Warrington, Cheshire
Circle Recruitment
Salary: £18750 per annum + Benefits
Posted: Yesterday
Hemel Hempstead, Hertfordshire
Understanding Recruitment
Salary: £17000 - £20000 per annum + benefits
Posted: 4 days ago
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £28,000 per annum + career progression
Posted: 21 hours ago
Frodsham, Cheshire
Adria Solutions Ltd
Salary: £20000 - £28000 per annum + Benefits
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Frome
Recruitment Genius Ltd
Salary: £17000 - £24000 per annum
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Square One Resources
Posted: Yesterday
Bradford, West Yorkshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £22000.00 per annum + Negotiable upon experience
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Bristol, Avon
Redrock Consulting Ltd
Salary: £18000 - £23000 per annum + Excellent Benefits
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London
Nigel Frank International Ltd
Salary: £30000 - £31000 per annum + Benefits
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London
Square One Resources
Salary: From £30,000 to £50,000 per annum + Pension, Benefits
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Salary: From £20,000 to £25,000 per annum £20,000 - £25,000 per annum dependin
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Salary: From £18,500 to £26,000 per annum plus benefits and training
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Bedfordshire
greywood
Salary: £17000 - £23000 per annum + Benefits
Posted: 16 days ago
Salford
Cathcart Associates
Salary: £20000 - £24000 per annum
Posted: 14 days ago
Manchester
Cathcart Associates
Salary: £18000 - £20000 per annum
Posted: 21 days ago
Manchester
Adria Solutions Ltd
Salary: £18000 - £21000 per annum + Benefits
Posted: 23 days ago
London
Water Aid
Salary: £0 - £35,000 per year
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Maidenhead
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Oxfordshire
Haybrook IT Resourcing Ltd
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Brighton
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