The table below looks at the statistics for the Help Desk Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 5 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Mar 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 581 594 624
Rank change year-on-year
+13 +30
Permanent jobs requiring a Help Desk Support 304 311 247
As % of all permanent IT jobs located in the UK 0.29% 0.29% 0.24%
As % of the Job Titles category 0.31% 0.31% 0.25%
Number of salaries quoted 275 290 229
Average salary £22,500 £22,600 £22,250
Average salary % change year-on-year
-0.44% +1.57%
90% offered a salary of more than £19,000 £18,000 £17,000
10% offered a salary of more than £28,700 £32,000 £31,500
UK excluding London average salary £21,500 £21,500 £21,000
% change year-on-year
- +2.38%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
99404 99827 97677
As % of all permanent IT jobs located in the UK 94.79% 94.50% 94.83%
Number of salaries quoted 81778 80400 82215
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support within the UK.

Help Desk Support Salary Trend in the UK

Help Desk Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support over the 3 months to 5 March 2015 within the UK.

Help Desk Support Salary Histogram in the UK

Help Desk Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 5 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 293 £22,500 -0.44% 31
London +38 111 £26,000 -5.45% 6
South East -37 63 £22,500 +0.55% 8
East of England +10 33 £20,000 -14.89% 6
South West -21 27 £22,500 +12.50% 3
North West -1 22 £18,750 -10.71% 3
Surrey 0 21 £21,500 -2.27% 3
Yorkshire -2 21 £20,000 -6.97% 1
Manchester -8 19 £19,375 -19.27% 3
Cambridgeshire +7 14 £21,250 -9.57% 3
Hertfordshire -1 14 £17,500 -36.36%
Berkshire -6 14 £25,500 +15.90%
Bristol -4 13 £22,500 +15.38% 1
City of London -5 12 £25,000 -12.28% 1
Kent +22 11 £25,000 +31.57% 1
West Yorkshire -5 11 £20,000 +21.21%
Cambridge +8 10 £20,000 -15.78% 3
Hampshire -32 10 £25,000 +10.61% 1
East Midlands +32 8 £21,500 +2.38% 1
Croydon +15 8 £24,000 +1.58%
West Midlands -39 8 £20,750 +2.46% 3
Guildford - 8 £20,000 - 1
Bolton - 8 - -
North Yorkshire +13 7 £20,000 -23.07% 1
Harrogate - 7 £20,000 - 1
Farnborough +8 6 £25,000 -19.35%
Newbury +1 6 - -
Wiltshire -3 6 £22,500 -8.16%
Reading -11 6 £27,000 +22.72%
Letchworth - 6 £17,000 -

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 5 March 2015, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 496 (69.18%) Windows
2 354 (49.37%) Microsoft
3 315 (43.93%) Active Directory
4 284 (39.61%) MS Office
5 238 (33.19%) MS Excel
6 198 (27.62%) Windows 7
7 182 (25.38%) Windows XP
8 171 (23.85%) ITIL
9 129 (17.99%) MS Exchange
10 120 (16.74%) Windows Server 2008
11 103 (14.37%) SLA
12 100 (13.95%) TCP/IP
13 95 (13.25%) Windows Server 2003
14 90 (12.55%) VMware
15 89 (12.41%) Citrix
16 88 (12.27%) Degree
17 84 (11.72%) Firewall
18 77 (10.74%) Windows 8
19 76 (10.60%) Windows Server 2012
20 75 (10.46%) Microsoft Certification
20 75 (10.46%) DNS
21 74 (10.32%) Finance
22 67 (9.34%) VPN
23 58 (8.09%) WAN
23 58 (8.09%) MCP
24 55 (7.67%) Windows Vista
25 52 (7.25%) SQL Server
26 50 (6.97%) DHCP
26 50 (6.97%) Blackberry
27 49 (6.83%) Law

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 5 March 2015, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 129 (17.99%) MS Exchange
2 48 (6.69%) Exchange Server 2007
3 46 (6.42%) Exchange Server 2010
4 20 (2.79%) WorkSite
5 18 (2.51%) SharePoint
6 17 (2.37%) Blackberry Enterprise Server
7 13 (1.81%) Exchange Server 2013
8 11 (1.53%) Exchange Server 2003
9 8 (1.12%) Lync
10 6 (0.84%) CMS
11 5 (0.70%) IBM Notes
12 4 (0.56%) Exchange Server 2000
13 1 (0.14%) Lotus Domino
13 1 (0.14%) IIS
13 1 (0.14%) SharePoint 2013
Applications
1 284 (39.61%) MS Office
2 238 (33.19%) MS Excel
3 46 (6.42%) MS PowerPoint
4 2 (0.28%) Adobe Creative Suite
5 1 (0.14%) MS Project
5 1 (0.14%) MS Visio
5 1 (0.14%) Acrobat
Business Applications
1 6 (0.84%) SAP Business One
2 5 (0.70%) Remedy ITSM
3 2 (0.28%) SAP BPC
4 1 (0.14%) SAP ERP
4 1 (0.14%) AWD
4 1 (0.14%) Agresso
4 1 (0.14%) SAP SD
4 1 (0.14%) HiPortfolio
4 1 (0.14%) SAP Oil and Gas
4 1 (0.14%) Dynamics NAV
4 1 (0.14%) Dynamics CRM
4 1 (0.14%) Dynamics AX
4 1 (0.14%) Dynamics GP
4 1 (0.14%) SAP CCM
Cloud Services
1 23 (3.21%) Office 365
2 13 (1.81%) SaaS
3 6 (0.84%) Cloud Computing
4 5 (0.70%) PaaS
4 5 (0.70%) IaaS
5 2 (0.28%) Google Apps
Communications & Networking
1 100 (13.95%) TCP/IP
2 84 (11.72%) Firewall
3 75 (10.46%) DNS
4 67 (9.34%) VPN
5 58 (8.09%) WAN
6 50 (6.97%) DHCP
7 49 (6.83%) LAN
8 20 (2.79%) SAN
8 20 (2.79%) Internet
9 17 (2.37%) VoIP
10 13 (1.81%) Wireless
11 12 (1.67%) IP Telephony
12 9 (1.26%) VLAN
12 9 (1.26%) Wi-Fi
13 4 (0.56%) PABX
13 4 (0.56%) Broadband
14 3 (0.42%) ADSL
14 3 (0.42%) PBX
15 2 (0.28%) LDAP
15 2 (0.28%) ISDN
Database & Business Intelligence
1 52 (7.25%) SQL Server
2 12 (1.67%) Crystal Reports
3 3 (0.42%) SQL Server 2012
4 2 (0.28%) SAP BW
5 1 (0.14%) SQL Server 2000
5 1 (0.14%) FileMaker
5 1 (0.14%) Oracle Reports
Development Applications
1 2 (0.28%) Team Foundation Server
2 1 (0.14%) Toad
2 1 (0.14%) JIRA
General
1 74 (10.32%) Finance
2 49 (6.83%) Law
3 36 (5.02%) Legal
4 17 (2.37%) Telecoms
5 16 (2.23%) Retail
6 10 (1.39%) Banking
7 8 (1.12%) Advertising
8 7 (0.98%) French Language
9 6 (0.84%) Marketing
9 6 (0.84%) Billing
10 5 (0.70%) Back Office
11 4 (0.56%) Manufacturing
11 4 (0.56%) Portuguese Language
12 3 (0.42%) German Language
12 3 (0.42%) Japanese Language
12 3 (0.42%) Automotive
13 1 (0.14%) Electronics
13 1 (0.14%) Pharmaceutical
13 1 (0.14%) Front Office
13 1 (0.14%) Investment Banking
Libraries, Frameworks & Software Standards
1 6 (0.84%) HTML
2 1 (0.14%) COM
2 1 (0.14%) EDI
2 1 (0.14%) MAPI
Miscellaneous
1 50 (6.97%) Blackberry
2 27 (3.77%) Analytical Skills
3 25 (3.49%) Computer Science
4 15 (2.09%) iPhone
5 12 (1.67%) Mathematics
6 8 (1.12%) Data Structures
7 6 (0.84%) Mobile Computing
7 6 (0.84%) iPad
8 5 (0.70%) Digital Media
8 5 (0.70%) FMCG
8 5 (0.70%) Handset
8 5 (0.70%) EPoS
9 4 (0.56%) Client/Server
9 4 (0.56%) Video Conferencing
9 4 (0.56%) Data Extraction
9 4 (0.56%) New Media
9 4 (0.56%) Open Source
10 3 (0.42%) AS400
10 3 (0.42%) Smartphone
11 2 (0.28%) Statistics
Operating Systems
1 496 (69.18%) Windows
2 198 (27.62%) Windows 7
3 182 (25.38%) Windows XP
4 120 (16.74%) Windows Server 2008
5 95 (13.25%) Windows Server 2003
6 77 (10.74%) Windows 8
7 76 (10.60%) Windows Server 2012
8 55 (7.67%) Windows Vista
9 19 (2.65%) Mac OS X
10 18 (2.51%) Linux
11 15 (2.09%) UNIX
11 15 (2.09%) Windows 2000 Server
12 9 (1.26%) Windows 2000
13 8 (1.12%) Apple iOS
14 4 (0.56%) Android
15 3 (0.42%) Mac OS X Server
15 3 (0.42%) AIX
16 2 (0.28%) Mac OS
17 1 (0.14%) Red Hat Enterprise Linux
17 1 (0.14%) Windows Mobile
Processes & Methodologies
1 171 (23.85%) ITIL
2 38 (5.30%) Service Management
3 32 (4.46%) Incident Management
4 28 (3.91%) CRM
5 22 (3.07%) Service Delivery
6 21 (2.93%) ERP
7 20 (2.79%) Document Management
8 17 (2.37%) ITSM
9 14 (1.95%) Time Management
10 11 (1.53%) Change Control
11 10 (1.39%) Problem Management
12 8 (1.12%) E-Commerce
12 8 (1.12%) Disaster Recovery
13 7 (0.98%) Business Intelligence
13 7 (0.98%) Network Monitoring
13 7 (0.98%) Mentoring
14 6 (0.84%) Risk Management
14 6 (0.84%) Business Continuity
14 6 (0.84%) Content Management
14 6 (0.84%) Data Analysis
Programming Languages
1 43 (6.00%) SQL
2 16 (2.23%) C
3 5 (0.70%) Java
3 5 (0.70%) JavaScript
3 5 (0.70%) PowerShell
4 1 (0.14%) PL/SQL
Qualifications
1 88 (12.27%) Degree
2 75 (10.46%) Microsoft Certification
3 58 (8.09%) MCP
4 41 (5.72%) MCSE
5 26 (3.63%) MCITP
6 25 (3.49%) ITIL Certification
7 21 (2.93%) MCSA
8 19 (2.65%) ITIL Foundation Certificate
9 17 (2.37%) A+ Certification
10 13 (1.81%) HND
10 13 (1.81%) Security Cleared
10 13 (1.81%) VCP4
11 10 (1.39%) SC Cleared
11 10 (1.39%) Cisco Certification
11 10 (1.39%) MCTS
12 9 (1.26%) CCNA
13 4 (0.56%) MCDST
13 4 (0.56%) Network+ Certification
14 3 (0.42%) CCSA
14 3 (0.42%) CISSP
Quality Assurance & Compliance
1 103 (14.37%) SLA
2 4 (0.56%) Sarbanes-Oxley
3 3 (0.42%) ISO/IEC 27001
4 1 (0.14%) QA
4 1 (0.14%) ISO 9000
4 1 (0.14%) ISO 9001
System Software
1 315 (43.93%) Active Directory
2 46 (6.42%) VMware Infrastructure
3 39 (5.44%) Hyper-V
4 12 (1.67%) vSphere
5 11 (1.53%) XenApp
6 8 (1.12%) VMware ESXi
7 6 (0.84%) XenDesktop
8 4 (0.56%) Terminal Services
9 1 (0.14%) VMware Workstation
9 1 (0.14%) Microsoft App-V
9 1 (0.14%) MetaFrame
9 1 (0.14%) Terminal Server
9 1 (0.14%) VirtualBox
9 1 (0.14%) KVM
Systems Management
1 13 (1.81%) SCCM
2 10 (1.39%) Backup Exec
3 8 (1.12%) Tivoli
3 8 (1.12%) MOM
3 8 (1.12%) Systems Management Server (SMS)
4 5 (0.70%) Norton AntiVirus
5 3 (0.42%) WSUS
6 2 (0.28%) McAfee ePO
7 1 (0.14%) SCDPM
7 1 (0.14%) SCOM
7 1 (0.14%) DameWare
Vendors
1 354 (49.37%) Microsoft
2 90 (12.55%) VMware
3 89 (12.41%) Citrix
4 42 (5.86%) Cisco
5 37 (5.16%) HP
6 28 (3.91%) Apple
7 23 (3.21%) SAP
8 18 (2.51%) Sage
8 18 (2.51%) Oracle
9 13 (1.81%) Mitel
10 11 (1.53%) Remedy
10 11 (1.53%) LANDesk
11 10 (1.39%) ServiceNow
11 10 (1.39%) Symantec
11 10 (1.39%) Adobe
12 9 (1.26%) McAfee
13 8 (1.12%) Dell
14 7 (0.98%) Business Objects
14 7 (0.98%) NetSuite
15 6 (0.84%) IBM
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