The statistics below represent IT jobs advertised across the UK that had Help Desk Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 29 July 2016 with a comparison to same period over 2 years.

3 months to
29 Jul 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 590 633 527
Rank change year-on-year
+43 -106
Permanent jobs requiring a Help Desk Support 349 360 538
As % of all permanent IT jobs located in the UK 0.36% 0.33% 0.46%
As % of the Job Titles category 0.37% 0.34% 0.48%
Number of salaries quoted 312 330 492
Median salary £23,000 £23,000 £23,500
Median salary % change year-on-year
- -2.12%
90% offered a salary of more than £18,450 £18,000 £18,000
10% offered a salary of more than £30,000 £31,300 £32,000
UK excluding London median salary £21,500 £22,500 £22,500
% change year-on-year
-4.44% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94461 105686 113159
As % of all permanent IT jobs located in the UK 96.45% 96.30% 96.48%
Number of salaries quoted 79465 87260 92188
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Support
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support within the UK.

Help Desk Support Salary Trend in the UK

Help Desk Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support over the 3 months to 29 July 2016 within the UK.

Help Desk Support Salary Histogram in the UK

Help Desk Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 29 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +16 330 £23,000 - 29
London +102 143 £24,000 -7.69% 11
South East -22 87 £21,500 -6.52% 9
East of England +19 31 £23,000 +2.22% 4
Hertfordshire +32 21 £23,000 +2.22% 2
Hampshire 0 19 £18,000 -20.00% 1
North West 0 18 £22,000 +10.00% 1
East Midlands +4 17 £21,500 +17.00%
Surrey +29 16 £25,000 +11.11% 2
Oxfordshire -22 16 £22,500 -6.25% 3
Southampton +8 14 £18,000 -12.19%
West Sussex +2 13 £22,000 +2.32% 2
West Midlands -5 13 £21,500 -21.81% 1
Croydon - 13 £22,000 -
City of London +40 12 £27,000 +5.36% 4
South West +8 12 £22,500 +4.65% 1
Yorkshire +35 10 £22,000 +7.31% 2
Berkshire -17 10 £22,500 -4.57%
Buckinghamshire +23 9 £21,500 +7.50%
Manchester -2 8 £19,500 -11.36%
Cheshire +34 7 £22,000 +4.76% 1
Abingdon -14 7 £22,500 -39.18%
Romford - 7 £27,500 -
High Wycombe +11 6 £21,500 -28.33%
Wales +6 6 £19,250 -4.93%
Northamptonshire -1 6 £20,500 +12.32%
Wiltshire +21 5 £22,500 +42.85%
Leicestershire -2 5 £21,500 +19.44%
Loughborough -16 5 £21,500 +19.44%
Hull - 5 - -

Help Desk Support Skill Set
Top 30 Related IT Skills

For the 6 months to 29 July 2016, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support in the job title.

1 440 (64.14%) Windows
2 363 (52.92%) Active Directory
3 293 (42.71%) Microsoft
4 234 (34.11%) MS Office
5 223 (32.51%) MS Excel
6 201 (29.30%) Windows 7
7 155 (22.59%) ITIL
8 110 (16.03%) Windows Server
9 103 (15.01%) Windows XP
10 102 (14.87%) MS Exchange
11 94 (13.70%) Citrix
12 91 (13.27%) SLA
13 78 (11.37%) TCP/IP
13 78 (11.37%) Windows 8
14 76 (11.08%) Windows Server 2008
15 74 (10.79%) Finance
16 68 (9.91%) SQL
17 63 (9.18%) VMware
18 62 (9.04%) WAN
19 61 (8.89%) Office 365
20 59 (8.60%) Degree
21 57 (8.31%) iManage
21 57 (8.31%) DNS
22 54 (7.87%) Windows Server 2012
22 54 (7.87%) Microsoft Certification
23 51 (7.43%) LAN
24 48 (7.00%) DHCP
25 46 (6.71%) VMware Infrastructure
26 44 (6.41%) Windows 10
27 40 (5.83%) MCP

Help Desk Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 102 (14.87%) MS Exchange
2 35 (5.10%) SharePoint
3 30 (4.37%) Exchange Server 2010
4 21 (3.06%) Skype for Business
5 18 (2.62%) Exchange Server 2007
6 13 (1.90%) Exchange Server 2013
7 9 (1.31%) Exchange Server 2003
8 8 (1.17%) IBM Notes
9 7 (1.02%) Exchange Server 2000
10 6 (0.87%) Blackberry Enterprise Server
10 6 (0.87%) IIS
11 4 (0.58%) Office Communications Server
11 4 (0.58%) SharePoint Server
12 1 (0.15%) Apache
12 1 (0.15%) JBoss
Applications
1 234 (34.11%) MS Office
2 223 (32.51%) MS Excel
3 27 (3.94%) MS PowerPoint
4 3 (0.44%) Adobe Creative Suite
4 3 (0.44%) InfoPath
4 3 (0.44%) MS Visio
5 2 (0.29%) Photoshop
6 1 (0.15%) Acrobat
6 1 (0.15%) MS Project
Business Applications
1 3 (0.44%) Dynamics CRM
1 3 (0.44%) Eikon
1 3 (0.44%) SAP Oil and Gas
2 2 (0.29%) Oracle Applications
3 1 (0.15%) Dynamics GP
3 1 (0.15%) Unit4 Business World
3 1 (0.15%) Visualfiles
Cloud Services
1 61 (8.89%) Office 365
2 10 (1.46%) Amazon AWS
3 8 (1.17%) Microsoft Azure
4 7 (1.02%) Cloud Computing
5 2 (0.29%) Mimecast
6 1 (0.15%) Amazon EC2
6 1 (0.15%) Amazon ELB
6 1 (0.15%) Amazon S3
6 1 (0.15%) Amazon SQS
6 1 (0.15%) IaaS
6 1 (0.15%) Route 53
6 1 (0.15%) Virtual Private Cloud
Communications & Networking
1 78 (11.37%) TCP/IP
2 62 (9.04%) WAN
3 57 (8.31%) DNS
4 51 (7.43%) LAN
5 48 (7.00%) DHCP
6 37 (5.39%) Firewall
7 26 (3.79%) VoIP
8 24 (3.50%) Internet
9 17 (2.48%) VPN
10 10 (1.46%) Wireless
11 9 (1.31%) SAN
12 8 (1.17%) Extranet
12 8 (1.17%) Remote Desktop
13 7 (1.02%) Wi-Fi
14 6 (0.87%) IP Telephony
15 5 (0.73%) WebEx
16 4 (0.58%) Intranet
16 4 (0.58%) NAS
16 4 (0.58%) Skype
17 3 (0.44%) SMTP
Database & Business Intelligence
1 36 (5.25%) SQL Server
2 8 (1.17%) MySQL
3 5 (0.73%) SQL Server 2000
3 5 (0.73%) SQL Server 2005
3 5 (0.73%) SQL Server 2008
3 5 (0.73%) SQL Server 2012
4 4 (0.58%) Relational Database
5 2 (0.29%) Big Data
5 2 (0.29%) BusinessObjects
5 2 (0.29%) Ingres
5 2 (0.29%) MS Access
5 2 (0.29%) RDBMS
6 1 (0.15%) Amazon RDS
6 1 (0.15%) Crystal Reports
6 1 (0.15%) Data Mining
6 1 (0.15%) Oracle Database
6 1 (0.15%) Oracle Reports
Development Applications
1 12 (1.75%) JIRA
2 4 (0.58%) Atlassian Bamboo
3 1 (0.15%) Bitbucket
3 1 (0.15%) Git (software)
3 1 (0.15%) Jenkins
General
1 74 (10.79%) Finance
2 24 (3.50%) Legal
3 20 (2.92%) Law
4 18 (2.62%) Banking
5 15 (2.19%) Retail
6 14 (2.04%) Telecoms
7 8 (1.17%) Marketing
8 5 (0.73%) Automotive
8 5 (0.73%) Financial Institution
9 4 (0.58%) French Language
9 4 (0.58%) German Language
10 3 (0.44%) Electronics
10 3 (0.44%) Manufacturing
11 2 (0.29%) Billing
11 2 (0.29%) Local Government
11 2 (0.29%) Pharmaceutical
12 1 (0.15%) Back Office
Libraries, Frameworks & Software Standards
1 12 (1.75%) .NET
2 9 (1.31%) ADO.NET
2 9 (1.31%) ASP.NET
3 7 (1.02%) Web Services
4 4 (0.58%) HTML
5 3 (0.44%) CSS
6 2 (0.29%) XML
Miscellaneous
1 36 (5.25%) Blackberry
2 24 (3.50%) Analytical Skills
3 19 (2.77%) Fat Client
3 19 (2.77%) Thin Client
4 18 (2.62%) Computer Science
5 16 (2.33%) iPhone
5 16 (2.33%) Smartphone
6 13 (1.90%) Driving Licence
7 12 (1.75%) Management Information System
8 10 (1.46%) iPad
8 10 (1.46%) Video Conferencing
9 5 (0.73%) Client/Server
9 5 (0.73%) EPoS
9 5 (0.73%) Replication
10 4 (0.58%) Clustering
10 4 (0.58%) Data Centre
10 4 (0.58%) Hedge funds
11 3 (0.44%) Fintech
11 3 (0.44%) PDA
12 2 (0.29%) CMDB
Operating Systems
1 440 (64.14%) Windows
2 201 (29.30%) Windows 7
3 110 (16.03%) Windows Server
4 103 (15.01%) Windows XP
5 78 (11.37%) Windows 8
6 76 (11.08%) Windows Server 2008
7 54 (7.87%) Windows Server 2012
8 44 (6.41%) Windows 10
9 36 (5.25%) Windows Server 2003
10 28 (4.08%) Linux
11 24 (3.50%) Android
12 20 (2.92%) Mac OS X
13 15 (2.19%) Apple iOS
14 8 (1.17%) Unix
15 7 (1.02%) Windows 2000 Server
15 7 (1.02%) Windows Vista
16 4 (0.58%) Windows Phone
17 2 (0.29%) Mac OS
17 2 (0.29%) Red Hat Enterprise Linux
17 2 (0.29%) Windows Mobile
Processes & Methodologies
1 155 (22.59%) ITIL
2 32 (4.66%) Service Management
3 27 (3.94%) Incident Management
4 19 (2.77%) ITSM
5 17 (2.48%) Wealth Management
6 14 (2.04%) Business Intelligence
6 14 (2.04%) Coaching
6 14 (2.04%) Problem Management
7 12 (1.75%) Disaster Recovery
7 12 (1.75%) Mobile Device Management
8 11 (1.60%) Change Management
8 11 (1.60%) ERP
8 11 (1.60%) Time Management
9 10 (1.46%) CRM
9 10 (1.46%) Mentoring
10 8 (1.17%) Document Management
10 8 (1.17%) Service Delivery
11 7 (1.02%) Project Management
11 7 (1.02%) Project Planning
11 7 (1.02%) Root Cause Analysis
Programming Languages
1 68 (9.91%) SQL
2 13 (1.90%) C#
3 9 (1.31%) VB.NET
4 5 (0.73%) Java
5 3 (0.44%) JavaScript
5 3 (0.44%) VB
6 2 (0.29%) PL/SQL
6 2 (0.29%) PowerShell
6 2 (0.29%) Shell Script
7 1 (0.15%) C
7 1 (0.15%) PHP
7 1 (0.15%) VBA
7 1 (0.15%) VBScript
Qualifications
1 59 (8.60%) Degree
2 54 (7.87%) Microsoft Certification
3 40 (5.83%) MCP
4 34 (4.96%) ITIL Certification
5 33 (4.81%) MCSE
6 23 (3.35%) MCSA
7 22 (3.21%) CCNA
7 22 (3.21%) Cisco Certification
8 17 (2.48%) MCITP
9 13 (1.90%) MCDST
10 9 (1.31%) Citrix Certification
11 8 (1.17%) Security Cleared
12 7 (1.02%) HND
13 6 (0.87%) ITIL Foundation Certificate
14 5 (0.73%) MOS
14 5 (0.73%) Postgraduate
15 3 (0.44%) A+ Certification
15 3 (0.44%) DV Cleared
15 3 (0.44%) SC Cleared
16 2 (0.29%) GNVQ
Quality Assurance & Compliance
1 91 (13.27%) SLA
2 17 (2.48%) QA
3 7 (1.02%) ISO/IEC 20000
4 1 (0.15%) Data Quality
4 1 (0.15%) ISO 9001
System Software
1 363 (52.92%) Active Directory
2 46 (6.71%) VMware Infrastructure
3 25 (3.64%) XenApp
4 22 (3.21%) Hyper-V
5 9 (1.31%) XenDesktop
6 8 (1.17%) Terminal Services
6 8 (1.17%) vSphere
7 6 (0.87%) Citrix Presentation Server
8 4 (0.58%) vCloud
8 4 (0.58%) VMware ESXi
8 4 (0.58%) XenServer
9 2 (0.29%) Virtual Machines
9 2 (0.29%) Virtual Servers
10 1 (0.15%) Microsoft App-V
10 1 (0.15%) Postfix
10 1 (0.15%) Terminal Server
Systems Management
1 39 (5.69%) SCCM
2 10 (1.46%) Backup Exec
3 6 (0.87%) Microsoft Intune
3 6 (0.87%) Nagios
3 6 (0.87%) Norton AntiVirus
4 5 (0.73%) DameWare
4 5 (0.73%) Perfmon
4 5 (0.73%) SCOM
5 4 (0.58%) Puppet
5 4 (0.58%) Systems Management Server (SMS)
6 2 (0.29%) HP Data Protector
6 2 (0.29%) Tivoli
6 2 (0.29%) Tivoli Storage Manager
7 1 (0.15%) CA Spectrum
7 1 (0.15%) Casper Suite
7 1 (0.15%) NetBackup
7 1 (0.15%) SCSM
7 1 (0.15%) SCVMM
7 1 (0.15%) ThinApp
7 1 (0.15%) WSUS
Vendors
1 293 (42.71%) Microsoft
2 94 (13.70%) Citrix
3 63 (9.18%) VMware
4 57 (8.31%) iManage
5 34 (4.96%) Cisco
6 18 (2.62%) Apple
7 9 (1.31%) Symantec
8 8 (1.17%) Sophos
9 7 (1.02%) Bloomberg
9 7 (1.02%) Remedy
10 6 (0.87%) Oracle
10 6 (0.87%) SAP
11 5 (0.73%) Adobe
11 5 (0.73%) Dell
11 5 (0.73%) HP
11 5 (0.73%) IBM
11 5 (0.73%) Lotus
11 5 (0.73%) Mitel
11 5 (0.73%) Salesforce.com
11 5 (0.73%) ServiceNow
City, London
Ashdown IT
Salary: £29000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 2 hours ago
Bath, Avon
Harvey Nash plc
Salary: £20000 - £25000 per annum + Fantastic Pension + Training
Posted: 1 hour ago
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £19,000 per annum + Career progression + Training
Posted: 22 hours ago
City, London
EasyWebRecruitment.com
Salary: £21,420 - £24,480
Posted: 1 hour ago
Bedfordshire
Greywood Associates Limited
Salary: £17000 - £23000 per annum + Benefits
Posted: 20 hours ago
East Riding
Applause IT Innovation
Salary: £18000 - £20000 per annum + Benefits
Posted: 3 days ago
City, London
Ashdown IT
Salary: £26000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 2 days ago
City, London
Networking People
Salary: £28000 - £32000 per annum + Benefits
Posted: Yesterday
Gatwick
Ampersand Consulting
Salary: £22500 per annum + Benefits
Posted: 3 days ago
Gatwick, West Sussex
Senitor Associates
Salary: £22500 per annum
Posted: Yesterday
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 4 days ago
London
networx
Salary: From £24,001 to £29,000 per annum plus benefits
Posted: 2 days ago
Kingston Upon Thames, Surrey
Ashdown IT
Salary: £22000 - £25000 per annum + benefits
Posted: 4 days ago
Hitchin, Hertfordshire
CV Screen Ltd
Salary: £20k - 25k per year + benefits
Posted: 4 days ago
Ringwood, Hampshire
Senitor Associates
Salary: £26000 per annum
Posted: Yesterday
Fife
Hays Specialist Recruitment Ltd
Salary: £18000.00 - £19000.00 per annum
Posted: 11 days ago
Guildford, Surrey
People Source Consulting
Salary: £24000 - £26000 per annum + Benefits
Posted: 3 days ago
Suffolk
Prospectus
Salary: £16000.00 per annum
Posted: 9 days ago
Watford, Hertfordshire
Cognizant
Posted: 8 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £32,000 per annum + Bonus + Benefits
Posted: 2 days ago
West London
Playtech
Salary: From £28,000 to £32,000 per annum plus an attractive benefits package
Posted: 14 days ago
London
Bluetown Online LTD
Salary: £22000 - £25000 per annum
Posted: 25 days ago
Brighton
Bluetown Online LTD
Posted: 21 days ago
Birmingham
Bluetown Online LTD
Posted: 23 days ago
London
Huxley
Salary: competitive
Posted: 25 days ago
Northwich
Adria Solutions Ltd
Salary: £20000 - £35000 per annum
Posted: 23 days ago
Epsom
Client Server
Salary: £20k to £30k + bonus + benefits
Posted: 22 days ago
London
Bluetown Online LTD
Salary: £30000 per annum
Posted: 9 days ago