The table below looks at the statistics for the Help Desk Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 28 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
28 Apr 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 624 568 556
Rank change year-on-year
-56 -12
Permanent jobs requiring a Help Desk Support 341 443 509
As % of all permanent IT jobs located in the UK 0.33% 0.40% 0.43%
As % of the Job Titles category 0.34% 0.41% 0.44%
Number of salaries quoted 310 404 462
Average salary £24,000 £23,000 £22,500
Average salary % change year-on-year
+4.34% +2.22%
90% offered a salary of more than £18,900 £19,000 £17,500
10% offered a salary of more than £31,500 £32,000 £31,500
UK excluding London average salary £22,500 £22,000 £22,000
% change year-on-year
+2.27% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
99560 107062 114531
As % of all permanent IT jobs located in the UK 96.23% 96.48% 96.41%
Number of salaries quoted 83662 87327 92673
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support within the UK.

Help Desk Support Salary Trend in the UK

Help Desk Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support over the 3 months to 28 April 2016 within the UK.

Help Desk Support Salary Histogram in the UK

Help Desk Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 28 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -43 324 £24,000 +4.34% 36
South East +1 129 £22,500 - 8
London -15 123 £25,000 -1.96% 16
Surrey -19 35 £21,750 -3.33% 1
East of England 0 23 £20,500 -10.86% 4
Berkshire +10 22 £25,000 +25.00% 3
Hampshire +28 20 £25,000 +5.26% 2
Southampton +18 15 £25,000 +11.11% 2
Hertfordshire +17 14 £21,500 -2.27% 2
West Sussex -7 14 £22,000 +10.00% 1
Oxfordshire -6 13 £25,000 +4.16% 1
South West -7 13 £18,500 -15.90% 2
Yorkshire -14 13 £21,250 +6.25% 1
Guildford +5 12 £22,000 -14.56%
East Sussex +21 11 £21,000 -20.75%
Croydon +3 11 £22,000 -13.72% 2
West Yorkshire -6 10 £22,000 +4.76%
Kent -24 10 £22,500 +2.27%
City of London +40 9 £26,000 -1.88% 4
Scotland +5 8 £20,250 -11.95% 1
Hemel Hempstead +14 7 £20,000 -4.76%
Reading +9 7 £22,500 -4.57% 2
East Midlands +6 7 £18,000 -18.18%
West Midlands -21 7 £20,750 +13.69% 2
North West +24 6 £23,000 +9.52% 3
Wales +5 5 £26,000 +57.57% 2
Cambridgeshire +2 5 £20,500 -10.86%
Cambridge +1 5 £20,500 -9.89%
Leeds -10 5 £22,000 +4.76%
Reigate -15 5 £17,000 -21.83%

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 28 April 2016, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 484 (66.76%) Windows
2 359 (49.52%) Active Directory
3 318 (43.86%) Microsoft
4 234 (32.28%) Windows 7
5 225 (31.03%) MS Excel
6 219 (30.21%) MS Office
7 154 (21.24%) Windows Server
8 145 (20.00%) Citrix
9 125 (17.24%) ITIL
10 124 (17.10%) MS Exchange
11 122 (16.83%) Windows XP
12 103 (14.21%) SLA
13 99 (13.66%) TCP/IP
14 95 (13.10%) Finance
15 93 (12.83%) Windows Server 2008
16 80 (11.03%) Windows 8
17 72 (9.93%) DNS
17 72 (9.93%) Microsoft Certification
18 66 (9.10%) Degree
19 64 (8.83%) Windows Server 2012
20 62 (8.55%) VMware
21 61 (8.41%) Office 365
22 59 (8.14%) WAN
23 56 (7.72%) LAN
24 55 (7.59%) Service Management
25 54 (7.45%) SQL
26 53 (7.31%) Windows Server 2003
27 52 (7.17%) DHCP
27 52 (7.17%) iManage
28 45 (6.21%) Law

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 28 April 2016, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 124 (17.10%) MS Exchange
2 39 (5.38%) Exchange Server 2010
3 27 (3.72%) SharePoint
4 26 (3.59%) Skype for Business
5 18 (2.48%) Exchange Server 2007
6 14 (1.93%) Exchange Server 2013
7 11 (1.52%) Exchange Server 2000
8 9 (1.24%) Blackberry Enterprise Server
8 9 (1.24%) Exchange Server 2003
9 8 (1.10%) IIS
10 6 (0.83%) IBM Notes
11 4 (0.55%) Office Communications Server
11 4 (0.55%) SharePoint Server
12 2 (0.28%) SharePoint 2010
13 1 (0.14%) Apache
13 1 (0.14%) CMS
13 1 (0.14%) JBoss
Applications
1 225 (31.03%) MS Excel
2 219 (30.21%) MS Office
3 23 (3.17%) MS PowerPoint
4 3 (0.41%) Adobe Creative Suite
4 3 (0.41%) InfoPath
5 2 (0.28%) MS Visio
6 1 (0.14%) MS Project
6 1 (0.14%) Photoshop
6 1 (0.14%) Spreadsheet
Business Applications
1 10 (1.38%) Dynamics CRM
2 3 (0.41%) Remedy ITSM
2 3 (0.41%) SAP Oil and Gas
3 2 (0.28%) Oracle Applications
4 1 (0.14%) Visualfiles
Cloud Services
1 61 (8.41%) Office 365
2 4 (0.55%) SaaS
3 3 (0.41%) Amazon AWS
3 3 (0.41%) Dropbox
4 2 (0.28%) Google Apps
5 1 (0.14%) Amazon EC2
5 1 (0.14%) Amazon ELB
5 1 (0.14%) Amazon S3
5 1 (0.14%) Amazon SQS
5 1 (0.14%) IaaS
5 1 (0.14%) Microsoft Azure
5 1 (0.14%) Mimecast
5 1 (0.14%) Route 53
5 1 (0.14%) Virtual Private Cloud
Communications & Networking
1 99 (13.66%) TCP/IP
2 72 (9.93%) DNS
3 59 (8.14%) WAN
4 56 (7.72%) LAN
5 52 (7.17%) DHCP
6 38 (5.24%) Firewall
7 30 (4.14%) Internet
8 23 (3.17%) VoIP
8 23 (3.17%) Wireless
9 15 (2.07%) Extranet
9 15 (2.07%) VPN
10 9 (1.24%) Intranet
10 9 (1.24%) Remote Desktop
11 7 (0.97%) Broadband
12 6 (0.83%) HTTPS
12 6 (0.83%) SNMP
13 5 (0.69%) IP Telephony
13 5 (0.69%) Network Security
13 5 (0.69%) Skype
14 4 (0.55%) Wi-Fi
Database & Business Intelligence
1 43 (5.93%) SQL Server
2 8 (1.10%) Relational Database
3 6 (0.83%) Ingres
3 6 (0.83%) RDBMS
4 4 (0.55%) MS Access
5 3 (0.41%) MySQL
6 2 (0.28%) Oracle Database
6 2 (0.28%) Oracle Reports
6 2 (0.28%) SQL Server 2008
7 1 (0.14%) Amazon RDS
7 1 (0.14%) Data Mining
7 1 (0.14%) SQL Server 2005
Development Applications
1 3 (0.41%) JIRA
2 1 (0.14%) Bitbucket
2 1 (0.14%) Git (software)
2 1 (0.14%) Jenkins
2 1 (0.14%) Oracle Forms
General
1 95 (13.10%) Finance
2 45 (6.21%) Banking
2 45 (6.21%) Law
3 26 (3.59%) Investment Banking
4 25 (3.45%) Legal
5 17 (2.34%) Telecoms
6 8 (1.10%) Retail
7 6 (0.83%) Back Office
8 5 (0.69%) Manufacturing
8 5 (0.69%) Pharmaceutical
9 4 (0.55%) Electronics
9 4 (0.55%) French Language
9 4 (0.55%) Front Office
9 4 (0.55%) Marketing
10 3 (0.41%) Financial Institution
11 2 (0.28%) Advertising
11 2 (0.28%) Billing
12 1 (0.14%) German Language
12 1 (0.14%) Military
12 1 (0.14%) Polish Language
Libraries, Frameworks & Software Standards
1 11 (1.52%) .NET
2 4 (0.55%) ADO.NET
2 4 (0.55%) ASP.NET
3 2 (0.28%) HTML
4 1 (0.14%) COM
4 1 (0.14%) CSS
4 1 (0.14%) Web Services
Miscellaneous
1 44 (6.07%) Blackberry
2 35 (4.83%) Computer Science
3 30 (4.14%) Analytical Skills
4 18 (2.48%) Fat Client
4 18 (2.48%) iPad
4 18 (2.48%) iPhone
4 18 (2.48%) Thin Client
5 16 (2.21%) Driving Licence
6 14 (1.93%) Management Information System
7 13 (1.79%) Data Centre
8 8 (1.10%) Video Conferencing
9 7 (0.97%) EPoS
9 7 (0.97%) Hedge funds
10 6 (0.83%) Clustering
11 5 (0.69%) Client/Server
12 3 (0.41%) CMDB
12 3 (0.41%) Enterprise Software
12 3 (0.41%) PDA
12 3 (0.41%) Visualisation
13 2 (0.28%) Statistics
Operating Systems
1 484 (66.76%) Windows
2 234 (32.28%) Windows 7
3 154 (21.24%) Windows Server
4 122 (16.83%) Windows XP
5 93 (12.83%) Windows Server 2008
6 80 (11.03%) Windows 8
7 64 (8.83%) Windows Server 2012
8 53 (7.31%) Windows Server 2003
9 39 (5.38%) Linux
10 33 (4.55%) Android
11 23 (3.17%) Windows 10
12 21 (2.90%) Apple iOS
13 13 (1.79%) Unix
14 12 (1.66%) Mac OS X
15 11 (1.52%) Windows 2000 Server
16 4 (0.55%) Mac OS
16 4 (0.55%) Red Hat Enterprise Linux
17 3 (0.41%) CentOS
17 3 (0.41%) Windows Vista
18 2 (0.28%) Windows Mobile
Processes & Methodologies
1 125 (17.24%) ITIL
2 55 (7.59%) Service Management
3 36 (4.97%) Incident Management
4 29 (4.00%) Problem Management
5 28 (3.86%) ITSM
6 22 (3.03%) Coaching
6 22 (3.03%) Service Delivery
7 21 (2.90%) Time Management
8 20 (2.76%) Mentoring
9 16 (2.21%) CRM
9 16 (2.21%) Wealth Management
10 15 (2.07%) Business Intelligence
11 13 (1.79%) Disaster Recovery
12 11 (1.52%) Asset Management
13 10 (1.38%) Root Cause Analysis
13 10 (1.38%) Validation
14 9 (1.24%) ERP
15 8 (1.10%) Logistics
15 8 (1.10%) Mobile Device Management
16 7 (0.97%) Continuous Improvement
Programming Languages
1 54 (7.45%) SQL
2 9 (1.24%) C
3 7 (0.97%) Shell Script
4 6 (0.83%) Java
4 6 (0.83%) T-SQL
5 4 (0.55%) C#
5 4 (0.55%) PL/SQL
5 4 (0.55%) PowerShell
5 4 (0.55%) VB
5 4 (0.55%) VB.NET
6 3 (0.41%) VB6
7 1 (0.14%) JavaScript
Qualifications
1 72 (9.93%) Microsoft Certification
2 66 (9.10%) Degree
3 41 (5.66%) CCNA
3 41 (5.66%) Cisco Certification
4 35 (4.83%) MCSE
5 27 (3.72%) ITIL Certification
6 25 (3.45%) MCP
7 23 (3.17%) MCSA
8 16 (2.21%) MCITP
9 12 (1.66%) HND
10 11 (1.52%) Citrix Certification
11 9 (1.24%) MCTS
11 9 (1.24%) SC Cleared
11 9 (1.24%) Security Cleared
12 8 (1.10%) ITIL Foundation Certificate
12 8 (1.10%) MCDST
13 6 (0.83%) HNC
14 5 (0.69%) MOS
14 5 (0.69%) Postgraduate
15 4 (0.55%) A+ Certification
Quality Assurance & Compliance
1 103 (14.21%) SLA
2 18 (2.48%) QA
3 3 (0.41%) ISO/IEC 27001
System Software
1 359 (49.52%) Active Directory
2 45 (6.21%) VMware Infrastructure
3 32 (4.41%) Hyper-V
4 26 (3.59%) XenApp
5 9 (1.24%) Terminal Server
5 9 (1.24%) Terminal Services
6 8 (1.10%) XenDesktop
7 5 (0.69%) Citrix Presentation Server
7 5 (0.69%) vSphere
8 4 (0.55%) vCloud
9 1 (0.14%) Firmware
9 1 (0.14%) Microsoft App-V
9 1 (0.14%) Postfix
Systems Management
1 39 (5.38%) SCCM
2 11 (1.52%) SCOM
3 6 (0.83%) Microsoft Data Protection Manager
4 5 (0.69%) Backup Exec
4 5 (0.69%) Nagios
4 5 (0.69%) Tivoli
5 4 (0.55%) Systems Management Server (SMS)
6 2 (0.28%) HP Data Protector
6 2 (0.28%) Tivoli Storage Manager
7 1 (0.14%) Norton AntiVirus
7 1 (0.14%) SCSM
7 1 (0.14%) SCVMM
7 1 (0.14%) ThinApp
Vendors
1 318 (43.86%) Microsoft
2 145 (20.00%) Citrix
3 62 (8.55%) VMware
4 52 (7.17%) iManage
5 40 (5.52%) Cisco
6 20 (2.76%) HP
7 17 (2.34%) Apple
8 13 (1.79%) Oracle
9 10 (1.38%) Remedy
10 9 (1.24%) Sophos
11 7 (0.97%) Acronis
11 7 (0.97%) IBM
11 7 (0.97%) SAP
11 7 (0.97%) ServiceNow
12 6 (0.83%) Dell
12 6 (0.83%) Salesforce.com
12 6 (0.83%) Trend Micro
13 5 (0.69%) Adobe
13 5 (0.69%) Bloomberg
13 5 (0.69%) Lotus
Croydon, Surrey
TLP Consultancy Ltd.
Salary: £20000 - £25000 per annum + Health insurance + 25 days holiday
Posted: 7 hours ago
Edinburgh, Midlothian
Pesaro
Salary: From £40,000 to £45,000 per annum Flex Benefits Package
Posted: 7 hours ago
Letchworth Garden City, Hertfordshire
Atos
Salary: excellent benefits
Posted: 9 hours ago
London
Etech Partners
Salary: To £26K + Outstanding Bens
Posted: 9 hours ago
Cheshire
Networking People
Salary: £18000 - £22000 per annum + Benefits package
Posted: 11 hours ago
Thatcham, Berkshire
Create IT
Salary: Healthcare scheme after 12 months, holiday increases with service
Posted: Yesterday
Tamworth, Staffordshire
euro car parts
Salary: From £20,000 to £22,000 per annum
Posted: Yesterday
Sheffield, South Yorkshire
CV Screen Ltd
Salary: to £22,000 + Benefits
Posted: Yesterday
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £25,000 per annum + Excellent Company Benefits + Train
Posted: Yesterday
Camberley, Surrey
Peopleworks
Salary: From £25,000 to £27,000 per annum £25,000 to £27,000 Negotiable + G'Te
Posted: Yesterday
Bromsgrove, Worcestershire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £25000.00 per annum
Posted: Yesterday
Cardiff, South Glamorgan
Intapeople
Salary: £23000 - £24000 per annum
Posted: 2 days ago
Swansea, West Glamorgan
HAYS INFORMATION TECHNOLOGY
Salary: £18000 - £20000 per annum + Benefits
Posted: 2 days ago
London
Refreshing Recruitment
Salary: £27000 per annum + bens
Posted: 2 days ago
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £16000 - £20000 per annum + pension, BUPA
Posted: 2 days ago
Bedford, Bedfordshire
ReThink Recruitment
Salary: £21000.00 - £25000.00 per annum + Bonus, Bens
Posted: 2 days ago
Frodsham, Cheshire
Adria Solutions Ltd
Salary: £18000 - £20000 per annum + Benefits
Posted: 2 days ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 2 days ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £25000 - £30000 per annum + Bonus & Benefits
Posted: 2 days ago
East London
AWD Recruitment
Salary: £28,000 - £31,800 + Benefits
Posted: 3 days ago
London
Greywood Associates Limited
Salary: £20000 - £24000 per annum + Excellent benefits
Posted: 3 days ago
London
Refreshing Recruitment
Salary: £38000 - £42000 per annum + comprehensive bens
Posted: 3 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £18000 - £23000 per annum + Excellent Benefits
Posted: 3 days ago
Canary Wharf, London
AWD online
Salary: £28,000 - £31,800 + Benefits
Posted: 3 days ago
City, London
Greywood Associates Limited
Salary: £20000 - £24000 per annum + Excellent benefits
Posted: 6 days ago
Croydon, Surrey
ARC IT Recruitment Ltd
Salary: From £24,000 to £24,000 per annum Plus benefits
Posted: 6 days ago
Reading, Berkshire
Reed Technology
Salary: £30000 - £35000 per annum
Posted: 6 days ago
City, London
Ashdown IT
Salary: £29000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 6 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £18000 - £23000 per annum
Posted: 6 days ago
City of London
Venturi
Salary: £55000 - £65000 per annum + bonus and benefits
Posted: 13 days ago