The statistics below represent IT jobs advertised across the UK that had Help Desk Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 23 January 2017 with a comparison to same period over 2 years.

3 months to
23 Jan 2017
Same period 2016 Same period 2015
Help Desk Support
UK
Rank 572 561 512
Rank change year-on-year
-11 -49
Permanent jobs requiring a Help Desk Support 285 388 496
As % of all permanent IT jobs located in the UK 0.34% 0.39% 0.47%
As % of the Job Titles category 0.35% 0.41% 0.49%
Number of salaries quoted 266 350 438
Median salary £23,000 £23,000 £22,500
Median salary % change year-on-year
- +2.22%
90% offered a salary of more than £18,500 £18,000 £18,000
10% offered a salary of more than £35,000 £30,800 £31,900
UK excluding London median salary £22,000 £21,500 £21,500
% change year-on-year
+2.32% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
81311 95393 101849
As % of all permanent IT jobs located in the UK 96.43% 96.44% 96.69%
Number of salaries quoted 67566 80035 84663
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Help Desk Support
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support within the UK.

Help Desk Support Salary Trend in the UK

Help Desk Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support over the 3 months to 23 January 2017 within the UK.

Help Desk Support Salary Histogram in the UK

Help Desk Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 23 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 280 £23,000 - 30
South East +42 96 £22,500 +6.08% 9
London -7 70 £31,250 +13.63% 4
North West +4 37 £19,500 -13.33% 2
Surrey +43 34 £23,500 -6.00% 3
East of England +3 31 £22,000 -4.34% 4
Hertfordshire +20 24 £23,250 +10.71% 2
West Yorkshire +38 19 £22,000 -1.12% 2
Yorkshire +31 19 £22,000 +10.00% 2
Cheshire +26 19 £18,750 -16.66%
Berkshire +33 17 £24,750 +15.11% 2
Hampshire +15 17 £19,000 +5.55% 1
Leeds +37 14 £22,000 -1.12% 1
West Midlands -7 13 £25,000 +19.04% 3
Manchester -19 13 £20,000 - 1
Buckinghamshire +20 10 £17,000 -20.93% 2
City of London +14 10 £28,250 +3.66%
Basingstoke - 10 £19,000 -
Reigate +31 9 £17,000 -
Leatherhead +5 8 £24,000 +23.07% 1
South West +2 8 £24,000 +23.07% 6
Reading +41 7 £22,500 -3.22% 2
Milton Keynes - 7 £17,000 - 1
Warrington - 7 £18,750 -
Essex +12 6 £21,500 -6.52% 1
Kent +4 6 £21,750 -4.39%
Watford - 6 £25,000 - 1
East Sussex -4 5 £23,000 +21.05% 1
Southampton -5 5 £23,500 +30.55%
Stevenage -12 5 £19,000 +11.76%

Help Desk Support Skill Set
Top 30 Related IT Skills

For the 6 months to 23 January 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support in the job title.

1 363 (64.94%) Windows
2 274 (49.02%) Active Directory
3 272 (48.66%) Microsoft
4 207 (37.03%) MS Office
5 163 (29.16%) MS Excel
6 156 (27.91%) Windows 7
7 121 (21.65%) ITIL
8 115 (20.57%) SLA
9 98 (17.53%) Windows Server
10 81 (14.49%) MS Exchange
11 70 (12.52%) Windows 8
12 69 (12.34%) Office 365
13 67 (11.99%) Citrix
14 65 (11.63%) Windows XP
15 60 (10.73%) Windows Server 2008
16 59 (10.55%) WAN
17 53 (9.48%) Degree
18 49 (8.77%) TCP/IP
19 46 (8.23%) LAN
20 43 (7.69%) Cisco
20 43 (7.69%) VMware
21 41 (7.33%) Windows 10
21 41 (7.33%) VoIP
22 40 (7.16%) Telecoms
23 38 (6.80%) Microsoft Certification
24 36 (6.44%) Finance
25 35 (6.26%) Linux
26 34 (6.08%) Windows Server 2012
27 33 (5.90%) DNS
28 32 (5.72%) SQL

Help Desk Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 81 (14.49%) MS Exchange
2 24 (4.29%) Skype for Business
3 23 (4.11%) SharePoint
4 9 (1.61%) Exchange Server 2003
4 9 (1.61%) Exchange Server 2010
5 6 (1.07%) Exchange Server 2013
6 4 (0.72%) Exchange Server 2007
7 3 (0.54%) Blackberry Enterprise Server
7 3 (0.54%) IBM Notes
7 3 (0.54%) SharePoint 2013
8 2 (0.36%) SharePoint 2010
9 1 (0.18%) Site Server
9 1 (0.18%) WordPress
Applications
1 207 (37.03%) MS Office
2 163 (29.16%) MS Excel
3 23 (4.11%) MS PowerPoint
4 2 (0.36%) Acrobat
4 2 (0.36%) MS Visio
Business Applications
1 8 (1.43%) Eikon
2 1 (0.18%) Dynamics AX
2 1 (0.18%) Dynamics CRM
2 1 (0.18%) Maximo
2 1 (0.18%) SAP Oil and Gas
Cloud Services
1 69 (12.34%) Office 365
2 7 (1.25%) Microsoft Azure
3 5 (0.89%) Amazon AWS
4 4 (0.72%) Cloud Computing
5 2 (0.36%) Adobe Creative Cloud
6 1 (0.18%) Azure Active Directory
6 1 (0.18%) SaaS
Communications & Networking
1 59 (10.55%) WAN
2 49 (8.77%) TCP/IP
3 46 (8.23%) LAN
4 41 (7.33%) VoIP
5 33 (5.90%) DNS
6 25 (4.47%) DHCP
6 25 (4.47%) Firewall
7 17 (3.04%) VPN
8 16 (2.86%) BGP
8 16 (2.86%) OSPF
9 14 (2.50%) IPv4
9 14 (2.50%) MPLS
9 14 (2.50%) Wireless
10 13 (2.33%) IPv6
10 13 (2.33%) Skype
11 12 (2.15%) Internet
12 11 (1.97%) Wi-Fi
13 10 (1.79%) Remote Desktop
14 6 (1.07%) SMTP
15 4 (0.72%) PBX
Database & Business Intelligence
1 19 (3.40%) SQL Server
2 3 (0.54%) SQL Server 2005
2 3 (0.54%) SQL Server 2008
3 2 (0.36%) Big Data
4 1 (0.18%) Data Warehouse
4 1 (0.18%) Oracle Database
4 1 (0.18%) Oracle Database 11g
4 1 (0.18%) Relational Database
Development Applications
1 3 (0.54%) JIRA
2 2 (0.36%) Atlassian Bamboo
2 2 (0.36%) Visual Studio
General
1 40 (7.16%) Telecoms
2 36 (6.44%) Finance
3 31 (5.55%) Law
4 25 (4.47%) Legal
5 14 (2.50%) Banking
6 8 (1.43%) Marketing
6 8 (1.43%) Retail
7 6 (1.07%) German Language
8 5 (0.89%) Manufacturing
9 3 (0.54%) French Language
10 2 (0.36%) Advertising
10 2 (0.36%) Back Office
10 2 (0.36%) Publishing
11 1 (0.18%) Automotive
11 1 (0.18%) Electronics
11 1 (0.18%) Financial Institution
11 1 (0.18%) International Banking
11 1 (0.18%) Investment Banking
11 1 (0.18%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 13 (2.33%) .NET
2 9 (1.61%) ASP.NET
3 7 (1.25%) HTML
4 5 (0.89%) ADO.NET
5 4 (0.72%) Web Services
6 1 (0.18%) .NET Framework
6 1 (0.18%) CSS
6 1 (0.18%) Ruby on Rails
Miscellaneous
1 31 (5.55%) iPad
2 24 (4.29%) Blackberry
3 21 (3.76%) iPhone
4 18 (3.22%) Computer Science
5 17 (3.04%) Analytical Skills
6 14 (2.50%) Management Information System
7 10 (1.79%) Data Centre
8 8 (1.43%) Chip and PIN
8 8 (1.43%) Mathematics
8 8 (1.43%) Video Conferencing
9 7 (1.25%) Driving Licence
10 5 (0.89%) Enterprise Software
10 5 (0.89%) Fat Client
10 5 (0.89%) Thin Client
11 4 (0.72%) Handset
11 4 (0.72%) PlayStation
11 4 (0.72%) Wiki
12 3 (0.54%) CCTV
13 2 (0.36%) EPoS
13 2 (0.36%) NHS
Operating Systems
1 363 (64.94%) Windows
2 156 (27.91%) Windows 7
3 98 (17.53%) Windows Server
4 70 (12.52%) Windows 8
5 65 (11.63%) Windows XP
6 60 (10.73%) Windows Server 2008
7 41 (7.33%) Windows 10
8 35 (6.26%) Linux
9 34 (6.08%) Windows Server 2012
10 29 (5.19%) Mac OS X
11 26 (4.65%) Windows Server 2003
12 17 (3.04%) Android
12 17 (3.04%) Unix
13 15 (2.68%) Windows Phone
14 14 (2.50%) Apple iOS
15 9 (1.61%) Windows Vista
16 2 (0.36%) Mac OS
17 1 (0.18%) Red Hat Enterprise Linux
17 1 (0.18%) VMS
17 1 (0.18%) Windows Mobile
Processes & Methodologies
1 121 (21.65%) ITIL
2 32 (5.72%) ITSM
3 30 (5.37%) Time Management
4 25 (4.47%) Service Management
5 19 (3.40%) Problem Management
5 19 (3.40%) Service Delivery
6 15 (2.68%) CRM
7 14 (2.50%) Incident Management
8 10 (1.79%) Mobile Device Management
9 9 (1.61%) Change Management
9 9 (1.61%) Validation
9 9 (1.61%) Web Development
10 8 (1.43%) CAD
10 8 (1.43%) Document Management
10 8 (1.43%) Root Cause Analysis
10 8 (1.43%) Ticket Management
11 7 (1.25%) Line Management
11 7 (1.25%) Process Improvement
12 6 (1.07%) Data Entry
13 5 (0.89%) Case Management
Programming Languages
1 32 (5.72%) SQL
2 29 (5.19%) C
3 11 (1.97%) C#
4 6 (1.07%) PL/SQL
5 5 (0.89%) JavaScript
5 5 (0.89%) VB.NET
6 2 (0.36%) PowerShell
7 1 (0.18%) C++
7 1 (0.18%) Java
7 1 (0.18%) Ruby
7 1 (0.18%) VBScript
Qualifications
1 53 (9.48%) Degree
2 38 (6.80%) Microsoft Certification
3 23 (4.11%) MOS
4 21 (3.76%) MCP
5 17 (3.04%) Cisco Certification
6 15 (2.68%) CCNA
7 14 (2.50%) HND
7 14 (2.50%) MCTS
8 13 (2.33%) JNCIA
9 11 (1.97%) MCSA
10 9 (1.61%) ITIL Certification
10 9 (1.61%) MCSE
11 5 (0.89%) A+ Certification
11 5 (0.89%) GNVQ
11 5 (0.89%) MCITP
11 5 (0.89%) Network+ Certification
11 5 (0.89%) Security Cleared
12 3 (0.54%) SC Cleared
13 1 (0.18%) DV Cleared
13 1 (0.18%) MCDST
Quality Assurance & Compliance
1 115 (20.57%) SLA
2 5 (0.89%) QA
3 2 (0.36%) COBIT
4 1 (0.18%) ISO/IEC 27001
System Software
1 274 (49.02%) Active Directory
2 22 (3.94%) Hyper-V
2 22 (3.94%) VMware Infrastructure
3 11 (1.97%) Terminal Services
4 7 (1.25%) vSphere
4 7 (1.25%) XenApp
5 4 (0.72%) VMware ESXi
6 3 (0.54%) IMail Server
7 2 (0.36%) XenDesktop
7 2 (0.36%) XenServer
8 1 (0.18%) Terminal Server
8 1 (0.18%) Virtual Servers
8 1 (0.18%) VMware Workstation
Systems Management
1 10 (1.79%) SCCM
2 7 (1.25%) Backup Exec
3 4 (0.72%) Nagios
3 4 (0.72%) SCOM
4 3 (0.54%) CA Spectrum
4 3 (0.54%) NetBackup
4 3 (0.54%) Norton AntiVirus
4 3 (0.54%) WSUS
5 2 (0.36%) Casper Suite
5 2 (0.36%) McAfee ePO
5 2 (0.36%) Puppet
6 1 (0.18%) HP Data Protector
6 1 (0.18%) Microsoft Data Protection Manager
6 1 (0.18%) XenMobile
Vendors
1 272 (48.66%) Microsoft
2 67 (11.99%) Citrix
3 43 (7.69%) Cisco
3 43 (7.69%) VMware
4 27 (4.83%) iManage
5 19 (3.40%) Apple
6 18 (3.22%) Juniper
7 13 (2.33%) Dell
8 11 (1.97%) HP
8 11 (1.97%) Intel Security
8 11 (1.97%) ServiceNow
9 9 (1.61%) Polycom
9 9 (1.61%) Remedy
9 9 (1.61%) SAP
10 8 (1.43%) Bloomberg
10 8 (1.43%) FactSet
10 8 (1.43%) RedPrairie
11 5 (0.89%) Adobe
11 5 (0.89%) Splunk
11 5 (0.89%) Symantec
Telford, Shropshire
Maurice Nash
Salary: From £18,000 to £18,000 per annum Circa £18k + Benefits Package
Posted: 10 hours ago
London
Information Technology Services
Salary: £23k - 27k per year
Posted: 21 hours ago
Tamworth, Staffordshire
Big Red Recruitment
Salary: £25000 per annum + pen, 5w hol, DIS, salary increments
Posted: 3 days ago
Reading, Berkshire
Reed Technology
Salary: £18000 - £20000 per annum
Posted: 3 days ago
Bath, Avon
Harvey Nash plc
Salary: £15000 - £20000 per annum + Bonus + 18% Pension
Posted: 4 days ago
Watford, Hertfordshire
Firway Consulting
Salary: From £22,000 to £24,000 per annum Circa £24000 + Bens (Depending on Ex
Posted: 4 days ago
Guildford, Surrey
Ashdown IT
Salary: £18000 - £23000 per annum + benefits
Posted: 5 days ago
Godalming, Surrey
Ashdown IT
Salary: £18000 - £23000 per annum + FULL MS training
Posted: 5 days ago
Essex
Ashdown IT
Salary: £18000 - £23000 per annum
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £16,000 to £18,000 per annum + excellent benefits
Posted: 5 days ago
Manchester, Lancashire
Franklin Bates
Salary: From £20,000 to £25,000 per annum Pension, Healthcare
Posted: 6 days ago
London
Experis Ltd
Salary: £30000 - £35000.00 per annum
Posted: 6 days ago
Brighton, East Sussex
Bluetownonline
Posted: 3 days ago
Royston, Hertfordshire
Hotel Chocolat
Salary: £competitive + Bonus + Bens
Posted: 5 days ago
Bury St. Edmunds, Suffolk
Chris Cobbold Ltd
Salary: From £24,000 to £28,000 per annum + benefits + on-call + exceptional c
Posted: 5 days ago
Swindon
Hays West And Wales
Salary: £18000.00 - £28000.00 per annum + Benefits
Posted: 17 days ago
Wetherby, West Yorkshire
Elliot
Salary: Up to £25,000 per annum plus bonus, pension, healthcare
Posted: 4 days ago
London
Initi8 Recruitment
Salary: £20000 - £25000 Per Annum
Posted: 6 days ago
Buckingham
Bluetown Online LTD
Salary: £22000 per annum
Posted: 10 days ago
Leatherhead, Surrey
Webrecruit
Salary: £32,000 per annum Plus Benefits
Posted: 6 days ago
Frome
Recruitment Genius Ltd
Salary: £17000 - £23000 per annum
Posted: 13 days ago
Telford
Bluetown Online LTD
Posted: 17 days ago
Portsmouth
Bluetown Online LTD
Posted: 10 days ago
Liverpool, Merseyside
Mouchel Infrastructure Services
Salary: From £17,000 to £19,000 per annum
Posted: 17 days ago
Yeovil, Somerset
Networx
Salary: £24,333
Posted: 20 days ago
Reading, Berkshire
83Zero
Salary: From £25000 to £30000 per annum, + benefits package
Posted: 6 days ago