The table below looks at the statistics for the Help Desk Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 652 596 551
Rank change year-on-year
-56 -45
Permanent jobs requiring a Help Desk Support 233 335 353
As % of all permanent IT jobs located in the UK 0.22% 0.29% 0.32%
As % of the Job Titles category 0.23% 0.30% 0.34%
Number of salaries quoted 210 310 323
Average salary £22,500 £23,000 £22,000
Average salary % change year-on-year
-2.17% +4.54%
90% offered a salary of more than £18,500 £18,000 £16,500
10% offered a salary of more than £30,150 £31,500 £28,780
UK excluding London average salary £22,000 £22,000 £21,250
% change year-on-year
- +3.52%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
101039 111103 102972
As % of all permanent IT jobs located in the UK 94.57% 94.62% 94.64%
Number of salaries quoted 82999 91169 85609
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support within the UK.

Help Desk Support Salary Trend in the UK

Help Desk Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support over the 3 months to 22 May 2015 within the UK.

Help Desk Support Salary Histogram in the UK

Help Desk Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -53 224 £22,500 -2.17% 22
South East -3 82 £22,500 +2.27% 6
London -7 69 £25,500 +2.00% 6
East of England +4 28 £22,500 +8.43% 2
Surrey +21 23 £25,000 +6.38% 1
South West -27 17 £19,750 -13.18% 1
Kent +19 16 £23,500 +50.40%
Berkshire -7 16 £21,000 -6.66% 3
City of London +25 13 £23,500 +4.44%
Oxfordshire +25 11 £19,000 +10.14%
Yorkshire +14 11 £20,000 +11.11% 1
Bristol 0 10 £18,000 -8.86% 1
North West -11 10 £18,500 -22.91%
Bedfordshire +19 8 £23,500 +42.42%
Hertfordshire -5 8 £23,000 -6.12% 1
Luton +12 7 £23,500 +6.81%
East Midlands +9 6 £22,500 +21.62% 3
Cambridgeshire +8 6 £22,500 -2.17%
Buckinghamshire -2 6 £20,500 +17.14%
North Yorkshire - 6 £20,000 -
Harrogate - 6 £20,000 -
Guildford +13 5 £25,500 +18.60%
Suffolk +12 5 £22,000 +10.00%
Somerset +11 5 £21,500 -10.41%
Newbury +9 5 £20,000 -6.97%
Manchester +7 5 £19,750 -23.30%
West Sussex +5 5 £23,500 +11.90%
Ipswich -8 5 £22,000 +10.00%
Milton Keynes -17 5 £20,000 +14.28%
Cambridge +23 4 £22,750 +13.75%

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 22 May 2015, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 390 (71.69%) Windows
2 274 (50.37%) Microsoft
3 248 (45.59%) Active Directory
4 231 (42.46%) MS Office
5 169 (31.07%) MS Excel
6 164 (30.15%) Windows 7
7 119 (21.88%) Windows XP
8 104 (19.12%) ITIL
9 102 (18.75%) MS Exchange
10 95 (17.46%) Windows Server 2008
11 91 (16.73%) Windows 8
12 85 (15.63%) Citrix
13 73 (13.42%) SLA
14 70 (12.87%) Degree
15 69 (12.68%) Microsoft Certification
16 67 (12.32%) TCP/IP
17 63 (11.58%) Windows Server 2012
18 60 (11.03%) Firewall
19 59 (10.85%) Windows Server 2003
20 55 (10.11%) WAN
21 51 (9.38%) Law
22 50 (9.19%) VMware
22 50 (9.19%) LAN
23 48 (8.82%) DNS
24 47 (8.64%) Blackberry
25 45 (8.27%) VPN
26 41 (7.54%) MCP
27 39 (7.17%) Finance
28 35 (6.43%) SQL Server
28 35 (6.43%) DHCP

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 22 May 2015, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 102 (18.75%) MS Exchange
2 30 (5.51%) WorkSite
3 23 (4.23%) Exchange Server 2010
4 21 (3.86%) Exchange Server 2007
5 17 (3.13%) Blackberry Enterprise Server
6 12 (2.21%) Exchange Server 2000
7 11 (2.02%) SharePoint
8 9 (1.65%) Exchange Server 2013
8 9 (1.65%) Exchange Server 2003
9 6 (1.10%) Lync
10 3 (0.55%) IIS
11 2 (0.37%) IBM Notes
12 1 (0.18%) SharePoint 2013
Applications
1 231 (42.46%) MS Office
2 169 (31.07%) MS Excel
3 20 (3.68%) MS PowerPoint
4 4 (0.74%) Adobe Creative Suite
5 3 (0.55%) MS Project
6 2 (0.37%) InfoPath
7 1 (0.18%) Acrobat
7 1 (0.18%) MS Visio
Business Applications
1 5 (0.92%) Remedy ITSM
2 3 (0.55%) Dynamics CRM
3 2 (0.37%) HiPortfolio
3 2 (0.37%) SAP Business One
4 1 (0.18%) SAP ERP
4 1 (0.18%) AWD
4 1 (0.18%) SAP CCM
Cloud Services
1 29 (5.33%) Office 365
2 6 (1.10%) Cloud Computing
2 6 (1.10%) SaaS
3 4 (0.74%) PaaS
3 4 (0.74%) IaaS
4 2 (0.37%) Google Apps
5 1 (0.18%) Mimecast
5 1 (0.18%) Microsoft Azure
Communications & Networking
1 67 (12.32%) TCP/IP
2 60 (11.03%) Firewall
3 55 (10.11%) WAN
4 50 (9.19%) LAN
5 48 (8.82%) DNS
6 45 (8.27%) VPN
7 35 (6.43%) DHCP
8 18 (3.31%) Internet
9 14 (2.57%) SAN
10 12 (2.21%) Wireless
11 10 (1.84%) VoIP
12 9 (1.65%) Wi-Fi
13 5 (0.92%) VLAN
13 5 (0.92%) IP Telephony
14 4 (0.74%) Broadband
15 3 (0.55%) Extranet
16 2 (0.37%) PBX
16 2 (0.37%) NAS
16 2 (0.37%) Network Security
16 2 (0.37%) PABX
Database & Business Intelligence
1 35 (6.43%) SQL Server
2 5 (0.92%) Crystal Reports
3 3 (0.55%) SQL Server 2012
4 2 (0.37%) Relational Database
5 1 (0.18%) FileMaker
5 1 (0.18%) MS Access
5 1 (0.18%) Oracle Reports
5 1 (0.18%) MySQL
Development Applications
1 2 (0.37%) Team Foundation Server
2 1 (0.18%) JIRA
General
1 51 (9.38%) Law
2 39 (7.17%) Finance
3 26 (4.78%) Telecoms
4 18 (3.31%) Legal
5 14 (2.57%) Banking
6 11 (2.02%) Retail
7 6 (1.10%) Back Office
8 5 (0.92%) Marketing
8 5 (0.92%) Advertising
9 2 (0.37%) Aerospace
9 2 (0.37%) Japanese Language
10 1 (0.18%) Local Government
10 1 (0.18%) Investment Banking
10 1 (0.18%) Korean Language
10 1 (0.18%) Norwegian Language
10 1 (0.18%) Swedish Language
10 1 (0.18%) Games
10 1 (0.18%) Manufacturing
10 1 (0.18%) Front Office
10 1 (0.18%) Electronics
Libraries, Frameworks & Software Standards
1 5 (0.92%) HTML
2 1 (0.18%) MAPI
2 1 (0.18%) EDI
2 1 (0.18%) .NET
2 1 (0.18%) ASP.NET
2 1 (0.18%) JSP
Miscellaneous
1 47 (8.64%) Blackberry
2 21 (3.86%) Analytical Skills
3 12 (2.21%) Computer Science
4 11 (2.02%) iPhone
5 9 (1.65%) iPad
5 9 (1.65%) Mathematics
6 7 (1.29%) FMCG
7 6 (1.10%) Mobile Computing
8 5 (0.92%) Video Conferencing
8 5 (0.92%) NHS
9 4 (0.74%) Thin Client
9 4 (0.74%) Handset
9 4 (0.74%) Open Source
9 4 (0.74%) Fat Client
9 4 (0.74%) New Media
9 4 (0.74%) Data Structures
10 3 (0.55%) Digital Media
10 3 (0.55%) Statistics
10 3 (0.55%) PDA
10 3 (0.55%) Client/Server
Operating Systems
1 390 (71.69%) Windows
2 164 (30.15%) Windows 7
3 119 (21.88%) Windows XP
4 95 (17.46%) Windows Server 2008
5 91 (16.73%) Windows 8
6 63 (11.58%) Windows Server 2012
7 59 (10.85%) Windows Server 2003
8 30 (5.51%) Windows Vista
9 20 (3.68%) Mac OS X
10 18 (3.31%) Linux
10 18 (3.31%) Windows 2000 Server
11 16 (2.94%) UNIX
12 10 (1.84%) Apple iOS
13 8 (1.47%) Android
14 3 (0.55%) AIX
15 2 (0.37%) Solaris
15 2 (0.37%) NetWare
16 1 (0.18%) Windows Phone
16 1 (0.18%) Mac OS X Server
16 1 (0.18%) Red Hat Enterprise Linux
Processes & Methodologies
1 104 (19.12%) ITIL
2 20 (3.68%) Service Management
3 16 (2.94%) Document Management
3 16 (2.94%) Problem Management
4 15 (2.76%) CRM
5 14 (2.57%) ERP
6 12 (2.21%) Service Delivery
7 11 (2.02%) ITSM
8 10 (1.84%) Incident Management
9 8 (1.47%) Software Testing
9 8 (1.47%) Time Management
10 6 (1.10%) Line Management
10 6 (1.10%) Mobile Device Management
11 5 (0.92%) Release Management
11 5 (0.92%) E-Commerce
12 4 (0.74%) Logistics
12 4 (0.74%) Online Marketing
12 4 (0.74%) Root Cause Analysis
13 3 (0.55%) Software Deployment
13 3 (0.55%) Continuous Improvement
Programming Languages
1 32 (5.88%) SQL
2 11 (2.02%) C
3 5 (0.92%) PowerShell
4 1 (0.18%) Java
4 1 (0.18%) PL/SQL
Qualifications
1 70 (12.87%) Degree
2 69 (12.68%) Microsoft Certification
3 41 (7.54%) MCP
4 33 (6.07%) MCSE
5 28 (5.15%) MCITP
6 23 (4.23%) MCSA
7 20 (3.68%) CCNA
7 20 (3.68%) Cisco Certification
8 12 (2.21%) ITIL Certification
8 12 (2.21%) MCTS
9 9 (1.65%) ITIL Foundation Certificate
9 9 (1.65%) HND
10 7 (1.29%) MOS
11 6 (1.10%) A+ Certification
12 5 (0.92%) HNC
13 3 (0.55%) Security Cleared
14 2 (0.37%) MCDST
14 2 (0.37%) SC Cleared
15 1 (0.18%) Citrix Certification
15 1 (0.18%) CCNP
Quality Assurance & Compliance
1 73 (13.42%) SLA
2 2 (0.37%) QA
3 1 (0.18%) JSP 440
3 1 (0.18%) Sarbanes-Oxley
3 1 (0.18%) ISO 9000
System Software
1 248 (45.59%) Active Directory
2 31 (5.70%) VMware Infrastructure
2 31 (5.70%) Hyper-V
3 18 (3.31%) XenApp
4 6 (1.10%) XenDesktop
4 6 (1.10%) vSphere
5 2 (0.37%) VMware ESXi
6 1 (0.18%) KVM
6 1 (0.18%) VirtualBox
6 1 (0.18%) VMware ESX
6 1 (0.18%) VMware Workstation
6 1 (0.18%) Microsoft App-V
6 1 (0.18%) Terminal Server
6 1 (0.18%) Terminal Services
Systems Management
1 12 (2.21%) SCCM
2 8 (1.47%) Tivoli
2 8 (1.47%) MOM
2 8 (1.47%) Systems Management Server (SMS)
3 5 (0.92%) Backup Exec
4 3 (0.55%) Norton AntiVirus
5 1 (0.18%) AirWatch
5 1 (0.18%) Opscode Chef
5 1 (0.18%) SCOM
5 1 (0.18%) McAfee ePO
5 1 (0.18%) WSUS
5 1 (0.18%) DameWare
Vendors
1 274 (50.37%) Microsoft
2 85 (15.63%) Citrix
3 50 (9.19%) VMware
4 35 (6.43%) HP
5 24 (4.41%) Apple
6 22 (4.04%) Cisco
7 17 (3.13%) Adobe
8 11 (2.02%) Sage
9 10 (1.84%) Mitel
10 9 (1.65%) Hummingbird
10 9 (1.65%) Oracle
11 8 (1.47%) OpenText
11 8 (1.47%) Meridio
12 7 (1.29%) Avaya
12 7 (1.29%) Symantec
12 7 (1.29%) Remedy
12 7 (1.29%) SAP
13 5 (0.92%) MobileIron
13 5 (0.92%) Polycom
13 5 (0.92%) FrontRange
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