The table below looks at the statistics for the Help Desk Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 570 569 596
Rank change year-on-year
-1 +27
Permanent jobs requiring a Help Desk Support 349 328 322
As % of all permanent IT jobs located in the UK 0.30% 0.31% 0.28%
As % of the Job Titles category 0.32% 0.33% 0.29%
Number of salaries quoted 301 304 298
Average salary £23,500 £21,375 £22,000
Average salary % change year-on-year
+9.94% -2.84%
90% offered a salary of more than £17,500 £17,000 £17,000
10% offered a salary of more than £32,050 £27,500 £31,800
UK excluding London average salary £22,500 £20,500 £20,000
% change year-on-year
+9.75% +2.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108127 100585 110257
As % of all permanent IT jobs located in the UK 94.45% 94.27% 95.15%
Number of salaries quoted 87510 83697 93999
Average salary £45,000 £43,000 £42,500
Average salary % change year-on-year
+4.65% +1.17%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support within the UK.

Help Desk Support Salary Trend in the UK

Help Desk Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support over the 3 months to 19 September 2014 within the UK.

Help Desk Support Salary Histogram in the UK

Help Desk Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +2 337 £23,500 +9.30% 35
South East +4 109 £21,250 -3.40% 16
London -23 94 £27,000 +14.89% 3
South West -2 47 £23,000 -6.12% 3
East of England -15 40 £23,000 +9.52% 4
Hertfordshire +13 29 £17,000 -43.33% 2
Berkshire +14 25 £20,250 +3.84% 5
East Sussex -2 25 £22,000 +22.22%
Brighton -5 23 £22,000 +22.22%
Somerset +4 22 £24,000 -4.00% 1
Bath +1 22 £24,000 -4.00% 1
City of London +5 18 £33,250 +29.12%
Surrey -1 18 £21,500 +6.17% 2
North West -23 18 £22,500 +32.35% 5
Hampshire -25 18 £20,000 -11.50% 4
Watford +5 14 £24,000 -26.15% 1
Newbury +20 13 - -
Buckinghamshire +12 12 £18,000 -12.19%
Stevenage +12 11 £16,500 -45.00%
Croydon +4 11 £24,000 +23.07%
East Midlands -1 11 £20,000 -3.61%
West Midlands -15 10 £21,450 +19.16% 2
Milton Keynes -1 9 £18,000 -12.19%
Cheshire -17 9 £18,000 +5.88% 3
Essex +8 8 £32,000 +52.38% 1
Southampton -10 8 £20,000 -11.50% 2
Yorkshire -47 8 £24,000 +33.33% 2
Farnborough -1 7 £27,500 +37.50% 1
Bristol -1 7 £21,500 -28.33%
Gloucestershire -2 7 £18,000 +10.76% 3

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 19 September 2014, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 510 (73.70%) Windows
2 360 (52.02%) Active Directory
3 338 (48.84%) MS Office
4 329 (47.54%) Microsoft
5 254 (36.71%) MS Excel
6 216 (31.21%) Windows 7
7 195 (28.18%) Windows XP
8 184 (26.59%) ITIL
9 152 (21.97%) MS Exchange
10 131 (18.93%) Windows Server 2008
11 127 (18.35%) Windows Server 2003
12 116 (16.76%) Degree
13 109 (15.75%) Citrix
14 102 (14.74%) TCP/IP
15 81 (11.71%) SLA
16 77 (11.13%) VMware
17 71 (10.26%) Finance
17 71 (10.26%) Blackberry
18 70 (10.12%) Law
19 69 (9.97%) Microsoft Certification
20 61 (8.82%) Firewall
21 59 (8.53%) SQL Server
22 58 (8.38%) Windows 8
23 55 (7.95%) DHCP
24 54 (7.80%) DNS
25 53 (7.66%) Windows Vista
26 51 (7.37%) Legal
27 50 (7.23%) VPN
28 46 (6.65%) Windows Server 2012
28 46 (6.65%) Apple

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 19 September 2014, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 152 (21.97%) MS Exchange
2 43 (6.21%) Exchange Server 2007
3 38 (5.49%) Blackberry Enterprise Server
4 36 (5.20%) Exchange Server 2010
5 27 (3.90%) WorkSite
6 26 (3.76%) SharePoint
7 19 (2.75%) Exchange Server 2013
8 17 (2.46%) Exchange Server 2003
9 15 (2.17%) IBM Notes
10 11 (1.59%) IIS
11 7 (1.01%) Exchange Server 2000
11 7 (1.01%) Lync
12 5 (0.72%) SharePoint 2010
12 5 (0.72%) Lotus Domino
13 2 (0.29%) CMS
13 2 (0.29%) SharePoint 2013
14 1 (0.14%) Office Communications Server
14 1 (0.14%) Apache
14 1 (0.14%) Tomcat
Applications
1 338 (48.84%) MS Office
2 254 (36.71%) MS Excel
3 31 (4.48%) MS PowerPoint
4 2 (0.29%) QuarkXPress
5 1 (0.14%) AutoCAD
5 1 (0.14%) MS Project
5 1 (0.14%) InfoPath
5 1 (0.14%) Spreadsheet
5 1 (0.14%) Revit
5 1 (0.14%) SketchUp
5 1 (0.14%) MS Visio
5 1 (0.14%) Acrobat
Business Applications
1 3 (0.43%) SAP Oil and Gas
1 3 (0.43%) Dynamics NAV
1 3 (0.43%) Dynamics AX
1 3 (0.43%) Dynamics GP
1 3 (0.43%) SAP Business One
1 3 (0.43%) Remedy ITSM
1 3 (0.43%) Agresso
2 1 (0.14%) SAP SD
2 1 (0.14%) Magento
2 1 (0.14%) SAP BPC
2 1 (0.14%) Fredhopper
Cloud Services
1 10 (1.45%) Office 365
2 2 (0.29%) SaaS
2 2 (0.29%) Google Apps
3 1 (0.14%) Cloud Computing
Communications & Networking
1 102 (14.74%) TCP/IP
2 61 (8.82%) Firewall
3 55 (7.95%) DHCP
4 54 (7.80%) DNS
5 50 (7.23%) VPN
6 35 (5.06%) LAN
6 35 (5.06%) VoIP
6 35 (5.06%) WAN
7 20 (2.89%) Wireless
7 20 (2.89%) Internet
8 8 (1.16%) IP Telephony
8 8 (1.16%) VLAN
9 7 (1.01%) Broadband
10 6 (0.87%) Structured Cabling
10 6 (0.87%) Cisco IOS
10 6 (0.87%) SAN
11 5 (0.72%) HTTP
12 4 (0.58%) ADSL
13 3 (0.43%) SMTP
13 3 (0.43%) FTP
Database & Business Intelligence
1 59 (8.53%) SQL Server
2 5 (0.72%) SQL Server 2005
2 5 (0.72%) SQL Server 2008
2 5 (0.72%) SQL Server 2012
3 3 (0.43%) SQL Server 2000
3 3 (0.43%) MS Access
4 2 (0.29%) MySQL
5 1 (0.14%) Oracle Database 11g
5 1 (0.14%) Oracle Database 10g
5 1 (0.14%) SAP BW
5 1 (0.14%) Oracle Database
Development Applications
1 2 (0.29%) Toad
General
1 71 (10.26%) Finance
2 70 (10.12%) Law
3 51 (7.37%) Legal
4 26 (3.76%) Retail
5 18 (2.60%) Telecoms
6 17 (2.46%) Manufacturing
7 15 (2.17%) Banking
8 10 (1.45%) Marketing
9 7 (1.01%) Publishing
10 5 (0.72%) Investment Banking
10 5 (0.72%) Advertising
10 5 (0.72%) German Language
11 3 (0.43%) Electronics
12 2 (0.29%) Front Office
12 2 (0.29%) Back Office
12 2 (0.29%) Private Banking
12 2 (0.29%) French Language
12 2 (0.29%) Spanish Language
13 1 (0.14%) Japanese Language
13 1 (0.14%) Mandarin Language
Libraries, Frameworks & Software Standards
1 8 (1.16%) HTML
2 6 (0.87%) .NET
3 4 (0.58%) ASP.NET
4 3 (0.43%) COM
4 3 (0.43%) XML
5 2 (0.29%) CSS
6 1 (0.14%) Web Services
6 1 (0.14%) SAML
6 1 (0.14%) Middleware
6 1 (0.14%) WCF
6 1 (0.14%) Oracle Fusion
Miscellaneous
1 71 (10.26%) Blackberry
2 38 (5.49%) Mathematics
3 29 (4.19%) Analytical Skills
4 15 (2.17%) EPoS
5 14 (2.02%) Client/Server
5 14 (2.02%) iPhone
6 13 (1.88%) iPad
7 10 (1.45%) Video Conferencing
8 8 (1.16%) Computer Science
9 6 (0.87%) NHS
10 4 (0.58%) PACS
10 4 (0.58%) AS400
11 3 (0.43%) CMDB
11 3 (0.43%) DTV
12 2 (0.29%) Thin Client
12 2 (0.29%) Wiki
12 2 (0.29%) Fat Client
12 2 (0.29%) iSeries
12 2 (0.29%) IVR
12 2 (0.29%) User Experience
Operating Systems
1 510 (73.70%) Windows
2 216 (31.21%) Windows 7
3 195 (28.18%) Windows XP
4 131 (18.93%) Windows Server 2008
5 127 (18.35%) Windows Server 2003
6 58 (8.38%) Windows 8
7 53 (7.66%) Windows Vista
8 46 (6.65%) Windows Server 2012
9 26 (3.76%) Linux
10 18 (2.60%) Windows 2000 Server
11 13 (1.88%) UNIX
11 13 (1.88%) Mac OS X
12 10 (1.45%) Windows 2000
13 9 (1.30%) Apple iOS
14 8 (1.16%) Ubuntu
14 8 (1.16%) CentOS
15 7 (1.01%) Red Hat Enterprise Linux
15 7 (1.01%) Mac OS
15 7 (1.01%) Android
15 7 (1.01%) SUSE
Processes & Methodologies
1 184 (26.59%) ITIL
2 37 (5.35%) Service Management
3 36 (5.20%) Incident Management
4 33 (4.77%) Disaster Recovery
5 24 (3.47%) Change Control
6 20 (2.89%) Problem Management
7 19 (2.75%) Time Management
7 19 (2.75%) CRM
8 16 (2.31%) Service Delivery
8 16 (2.31%) Document Management
9 15 (2.17%) Asset Management
10 14 (2.02%) Project Management
11 12 (1.73%) E-Commerce
11 12 (1.73%) Risk Management
12 11 (1.59%) ITIL V3
12 11 (1.59%) Software Distribution
13 9 (1.30%) Mentoring
13 9 (1.30%) ITSM
14 7 (1.01%) Workflow
15 6 (0.87%) Software Deployment
Programming Languages
1 45 (6.50%) SQL
2 9 (1.30%) C
3 5 (0.72%) Java
3 5 (0.72%) JavaScript
4 4 (0.58%) C#
5 3 (0.43%) T-SQL
6 2 (0.29%) VB.NET
6 2 (0.29%) PowerHouse
7 1 (0.14%) Ruby
7 1 (0.14%) Python
7 1 (0.14%) C++
7 1 (0.14%) PHP
Qualifications
1 116 (16.76%) Degree
2 69 (9.97%) Microsoft Certification
3 40 (5.78%) MCSE
4 35 (5.06%) MCITP
5 33 (4.77%) MCP
6 26 (3.76%) A+ Certification
7 22 (3.18%) ITIL Foundation Certificate
8 15 (2.17%) Cisco Certification
8 15 (2.17%) CCNA
9 12 (1.73%) Security Cleared
10 11 (1.59%) MCSA
11 10 (1.45%) ITIL Certification
12 9 (1.30%) SC Cleared
13 8 (1.16%) HND
13 8 (1.16%) MCDST
14 7 (1.01%) Network+ Certification
15 2 (0.29%) Server+ Certification
15 2 (0.29%) MCTS
15 2 (0.29%) CEH
15 2 (0.29%) GNVQ
Quality Assurance & Compliance
1 81 (11.71%) SLA
2 4 (0.58%) ISO/IEC 27001
3 1 (0.14%) QA
3 1 (0.14%) Sarbanes-Oxley
System Software
1 360 (52.02%) Active Directory
2 36 (5.20%) VMware Infrastructure
3 20 (2.89%) Hyper-V
4 12 (1.73%) Terminal Services
5 9 (1.30%) XenApp
6 2 (0.29%) vSphere
7 1 (0.14%) VMware ESXi
7 1 (0.14%) XenServer
7 1 (0.14%) XenDesktop
Systems Management
1 23 (3.32%) SCCM
2 14 (2.02%) Backup Exec
3 11 (1.59%) Norton AntiVirus
4 5 (0.72%) ServiceCenter
5 4 (0.58%) Systems Management Server (SMS)
6 3 (0.43%) Tivoli
6 3 (0.43%) Symantec Enterprise Vault
7 2 (0.29%) Cisco UCCX
8 1 (0.14%) Tivoli Storage Manager
8 1 (0.14%) MAILsweeper
8 1 (0.14%) WSUS
Vendors
1 329 (47.54%) Microsoft
2 109 (15.75%) Citrix
3 77 (11.13%) VMware
4 46 (6.65%) Apple
5 41 (5.92%) Cisco
6 24 (3.47%) SAP
7 17 (2.46%) HP
8 15 (2.17%) Lotus
8 15 (2.17%) Remedy
9 14 (2.02%) Oracle
10 13 (1.88%) Symantec
11 11 (1.59%) Avaya
12 10 (1.45%) ServiceNow
13 9 (1.30%) Red Hat
14 8 (1.16%) Adobe
15 7 (1.01%) LANDesk
16 6 (0.87%) McAfee
17 5 (0.72%) JD Edwards
17 5 (0.72%) Peregrine
18 4 (0.58%) Sage
Watford, Hertfordshire
Latcom Ltd
Salary: From £16,000 to £18,000 per annum
Posted: 6 hours ago
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £19000 - £23000 per annum + Benefits
Posted: 9 hours ago
Rickmansworth, Hertfordshire
@ITS
Salary: From £25,000 to £30,000 per annum £25k - £30k + benefits
Posted: 9 hours ago
Cheshire
Ashdown IT
Salary: £18000 per annum
Posted: Yesterday
Stockport, Cheshire
Greywood Associates Limited
Salary: £20000 - £25000 per annum + bens
Posted: Yesterday
Central London / West End
World First
Salary: From £26,000 to £30,000 per annum
Posted: Yesterday
Farnborough, Hampshire
Coal IT Services
Salary: From £25,000 to £30,000 per annum
Posted: Yesterday
Reading, Berkshire
Capita Resourcing - IT Resourcing
Salary: £20000 - £27000 per annum + Benefits
Posted: Yesterday
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £35,000 per annum + on call allowance
Posted: Yesterday
Birmingham, West Midlands (County)
Searchability.co.uk
Salary: £16000 - £22000 per annum + Benefits
Posted: Yesterday
Rotherham, South Yorkshire
Oscar Associates (UK) Ltd
Salary: £15000 - £16000 per annum + Excellent Benefits
Posted: Yesterday
Burton-On-Trent, Staffordshire
Bluetownonline
Salary: Competitive
Posted: 2 days ago
Wokingham, Berkshire
CV Screen Ltd
Salary: £20k - 24k per year + benefits
Posted: 2 days ago
Newport, Gwent
ITF Solutions
Salary: £18000 - £20000 per annum + Bens
Posted: 2 days ago
Wilmslow, Cheshire
Greywood Associates Limited
Salary: £18000 - £22000 per annum + training
Posted: 3 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £35,000 per annum + on call allowance
Posted: 3 days ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £18000 - £22000 per annum
Posted: 3 days ago
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £16000 per annum + Benefits
Posted: 3 days ago
Ascot, Berkshire
CV Screen Ltd
Salary: £20k - 24k per year + benefits
Posted: 3 days ago
Abingdon, Oxfordshire
CV Screen Ltd
Salary: £20k - 24k per year + benefits
Posted: 3 days ago