The first table below looks at the demand for the Help Desk Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 584 559 617
Rank change year-on-year
-25 +58
Permanent jobs requiring a Help Desk Support 366 340 317
As % of all permanent IT jobs located in the UK 0.30% 0.31% 0.25%
As % of the Job Titles category 0.32% 0.32% 0.27%
Number of salaries quoted 335 312 305
Average salary £23,000 £22,500 £21,625
Average salary % change year-on-year
+2.22% +4.04%
90% offered a salary of more than £18,000 £16,500 £16,500
10% offered a salary of more than £31,500 £30,000 £30,000
UK excluding London average salary £21,500 £21,500 £20,000
% change year-on-year
- +7.50%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
114665 105124 119149
As % of all permanent IT jobs located in the UK 94.51% 94.68% 94.80%
Number of salaries quoted 92969 87480 102132
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support within the UK.

Help Desk Support Salary Trend in the UK

Help Desk Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support over the 3 months to 18 April 2014 within the UK.

Help Desk Support Salary Histogram in the UK

Help Desk Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -19 358 £23,000 +2.22% 37
London -18 129 £25,250 -0.98% 7
South East -6 104 £22,500 - 12
East of England +9 40 £20,750 -7.77% 4
Hampshire +16 28 £22,600 +0.44% 3
Berkshire +6 28 £22,500 +9.75% 3
Surrey -16 25 £23,500 -2.08% 2
West Midlands +14 23 £21,000 -1.17% 2
South West +1 23 £20,984 +4.91% 2
City of London 0 23 £25,000 -9.09% 1
North West -13 21 £21,500 +2.38% 4
Manchester +6 15 £22,000 +4.76% 2
Essex -16 13 £15,500 -51.56% 3
Yorkshire -59 12 £20,000 -4.76% 3
Southampton +4 11 £18,500 -17.77% 1
Hertfordshire +15 10 £23,000 -16.36%
Cambridgeshire +8 10 £23,500 +4.44% 1
Chelmsford - 10 £15,500 - 1
Bristol +8 9 £20,000 -2.43%
Reading +1 8 £22,000 -26.66% 1
Solihull - 8 £21,000 -
Buckinghamshire +4 7 £20,000 -27.27% 3
Farnborough +4 7 £30,000 +17.64% 1
Wiltshire -3 7 £24,500 +12.64% 1
Maidenhead - 7 £22,500 - 1
East Midlands -22 6 £18,000 -25.77% 3
Eastleigh - 6 £19,250 -
Cambridge +4 5 £23,500 +4.44%
Swindon -4 5 £23,000 -4.16% 1
Cheshire -13 5 £22,250 -19.09% 2

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 18 April 2014, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 447 (66.32%) Windows
2 332 (49.26%) Microsoft
3 289 (42.88%) Active Directory
4 286 (42.43%) MS Office
5 235 (34.87%) MS Excel
6 189 (28.04%) ITIL
7 187 (27.74%) Windows 7
8 185 (27.45%) Windows XP
9 117 (17.36%) Citrix
10 112 (16.62%) Windows Server 2003
10 112 (16.62%) Finance
11 107 (15.88%) Windows Server 2008
12 99 (14.69%) MS Exchange
13 88 (13.06%) TCP/IP
14 87 (12.91%) Blackberry
14 87 (12.91%) Microsoft Certification
15 66 (9.79%) DNS
16 65 (9.64%) SLA
16 65 (9.64%) VMware
17 55 (8.16%) SQL Server
18 54 (8.01%) VPN
19 53 (7.86%) VoIP
19 53 (7.86%) Degree
20 52 (7.72%) Firewall
21 49 (7.27%) Windows Vista
22 48 (7.12%) SAP
23 47 (6.97%) A+ Certification
23 47 (6.97%) Law
23 47 (6.97%) Incident Management
24 46 (6.82%) Windows 8

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 18 April 2014, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 99 (14.69%) MS Exchange
2 37 (5.49%) Blackberry Enterprise Server
3 30 (4.45%) Exchange Server 2007
4 23 (3.41%) SharePoint
5 22 (3.26%) Exchange Server 2010
6 20 (2.97%) WorkSite
7 19 (2.82%) Exchange Server 2003
8 10 (1.48%) Exchange Server 2013
9 9 (1.34%) SharePoint 2010
9 9 (1.34%) IBM Notes
10 5 (0.74%) IIS
11 4 (0.59%) SharePoint 2013
11 4 (0.59%) Lync
12 2 (0.30%) WordPress
13 1 (0.15%) Office Communications Server
13 1 (0.15%) CMS
Applications
1 286 (42.43%) MS Office
2 235 (34.87%) MS Excel
3 17 (2.52%) MS PowerPoint
4 4 (0.59%) InfoPath
5 2 (0.30%) Spreadsheet
6 1 (0.15%) SketchUp
6 1 (0.15%) Revit
6 1 (0.15%) Acrobat
6 1 (0.15%) AutoCAD
6 1 (0.15%) MS Visio
6 1 (0.15%) MS Project
Business Applications
1 5 (0.74%) SAP Business One
1 5 (0.74%) Remedy ITSM
2 4 (0.59%) Agresso
2 4 (0.59%) Dynamics NAV
2 4 (0.59%) Dynamics CRM
2 4 (0.59%) Dynamics AX
2 4 (0.59%) Dynamics GP
3 1 (0.15%) Magento
3 1 (0.15%) Fredhopper
3 1 (0.15%) Pegasus Opera
3 1 (0.15%) SAP Oil and Gas
3 1 (0.15%) assyst
3 1 (0.15%) Maximo
Cloud Services
1 5 (0.74%) Google Apps
2 4 (0.59%) Office 365
3 2 (0.30%) SaaS
4 1 (0.15%) Microsoft Azure
4 1 (0.15%) PaaS
4 1 (0.15%) IaaS
Communications & Networking
1 88 (13.06%) TCP/IP
2 66 (9.79%) DNS
3 54 (8.01%) VPN
4 53 (7.86%) VoIP
5 52 (7.72%) Firewall
6 42 (6.23%) LAN
7 41 (6.08%) DHCP
8 40 (5.93%) WAN
9 33 (4.90%) Wireless
10 20 (2.97%) Internet
11 10 (1.48%) SAN
11 10 (1.48%) ADSL
12 9 (1.34%) NAS
12 9 (1.34%) Broadband
13 7 (1.04%) IP Telephony
14 6 (0.89%) VLAN
15 5 (0.74%) Wi-Fi
16 4 (0.59%) iSCSI
17 3 (0.45%) Cisco IOS
18 2 (0.30%) SSH
Database & Business Intelligence
1 55 (8.16%) SQL Server
2 8 (1.19%) SQL Server 2008
2 8 (1.19%) SQL Server 2005
3 7 (1.04%) SQL Server 2012
4 4 (0.59%) MySQL
5 3 (0.45%) Crystal Reports
6 2 (0.30%) MS Access
6 2 (0.30%) Ingres
6 2 (0.30%) RDBMS
6 2 (0.30%) Relational Database
Development Applications
1 4 (0.59%) JIRA
General
1 112 (16.62%) Finance
2 47 (6.97%) Law
3 39 (5.79%) Banking
4 31 (4.60%) Retail
5 28 (4.15%) Investment Banking
6 27 (4.01%) Legal
7 23 (3.41%) Telecoms
8 7 (1.04%) French Language
9 5 (0.74%) Marketing
9 5 (0.74%) Manufacturing
10 4 (0.59%) Back Office
10 4 (0.59%) Advertising
10 4 (0.59%) Pharmaceutical
11 3 (0.45%) Automotive
12 2 (0.30%) Electronics
12 2 (0.30%) Local Government
12 2 (0.30%) German Language
12 2 (0.30%) Japanese Language
13 1 (0.15%) Korean Language
13 1 (0.15%) Spanish Language
Libraries, Frameworks & Software Standards
1 7 (1.04%) .NET
2 6 (0.89%) HTML
2 6 (0.89%) COM
3 5 (0.74%) CSS
4 3 (0.45%) ASP.NET
5 2 (0.30%) LAMP
5 2 (0.30%) .NET Framework
6 1 (0.15%) WCF
6 1 (0.15%) HTML5
6 1 (0.15%) EDI
6 1 (0.15%) Web Services
6 1 (0.15%) XML
Miscellaneous
1 87 (12.91%) Blackberry
2 26 (3.86%) iPhone
3 25 (3.71%) EPoS
4 19 (2.82%) iPad
5 17 (2.52%) Video Conferencing
6 9 (1.34%) Client/Server
7 8 (1.19%) Computer Science
8 5 (0.74%) Smartphone
9 4 (0.59%) PACS
10 3 (0.45%) Statistics
11 2 (0.30%) Management Information System
11 2 (0.30%) Firmware
11 2 (0.30%) NHS
12 1 (0.15%) Mobile Computing
12 1 (0.15%) Blog
12 1 (0.15%) Digital Media
12 1 (0.15%) DTV
12 1 (0.15%) Replication
12 1 (0.15%) Handset
12 1 (0.15%) AS400
Operating Systems
1 447 (66.32%) Windows
2 187 (27.74%) Windows 7
3 185 (27.45%) Windows XP
4 112 (16.62%) Windows Server 2003
5 107 (15.88%) Windows Server 2008
6 49 (7.27%) Windows Vista
7 46 (6.82%) Windows 8
8 44 (6.53%) Linux
9 31 (4.60%) Windows Server 2012
10 21 (3.12%) Windows 2000
11 11 (1.63%) Mac OS X
12 10 (1.48%) Apple iOS
13 8 (1.19%) Windows 2000 Server
14 6 (0.89%) SUSE
14 6 (0.89%) Debian
14 6 (0.89%) Red Hat Enterprise Linux
14 6 (0.89%) Mac OS
14 6 (0.89%) CentOS
14 6 (0.89%) Ubuntu
15 5 (0.74%) Android
Processes & Methodologies
1 189 (28.04%) ITIL
2 47 (6.97%) Incident Management
3 28 (4.15%) Service Management
4 25 (3.71%) Software Distribution
5 16 (2.37%) Change Control
6 15 (2.23%) Document Management
7 13 (1.93%) Service Delivery
8 11 (1.63%) Software Deployment
8 11 (1.63%) CRM
8 11 (1.63%) Asset Management
8 11 (1.63%) ITSM
9 10 (1.48%) Project Management
9 10 (1.48%) Problem Management
10 9 (1.34%) Service Desk Management
10 9 (1.34%) Mobile Device Management
10 9 (1.34%) Risk Management
11 8 (1.19%) Workflow
12 7 (1.04%) ITIL V3
13 6 (0.89%) ERP
14 5 (0.74%) Six Sigma
Programming Languages
1 46 (6.82%) SQL
2 20 (2.97%) JavaScript
3 17 (2.52%) Java
4 5 (0.74%) PowerShell
5 4 (0.59%) C#
5 4 (0.59%) PHP
6 3 (0.45%) VB
6 3 (0.45%) VB.NET
7 2 (0.30%) T-SQL
7 2 (0.30%) Shell Script
7 2 (0.30%) PowerHouse
8 1 (0.15%) VBA
8 1 (0.15%) VB6
Qualifications
1 87 (12.91%) Microsoft Certification
2 53 (7.86%) Degree
3 47 (6.97%) A+ Certification
4 46 (6.82%) MCP
5 33 (4.90%) MCSE
6 26 (3.86%) MCITP
7 16 (2.37%) MCDST
8 13 (1.93%) Cisco Certification
8 13 (1.93%) CCNA
9 12 (1.78%) MCSA
9 12 (1.78%) Security Cleared
10 10 (1.48%) SC Cleared
11 9 (1.34%) ITIL Certification
12 6 (0.89%) MOS
13 4 (0.59%) Network+ Certification
13 4 (0.59%) CEH
13 4 (0.59%) ACSP
13 4 (0.59%) GNVQ
14 3 (0.45%) MCTS
14 3 (0.45%) HND
Quality Assurance & Compliance
1 65 (9.64%) SLA
2 5 (0.74%) ISO/IEC 27001
3 2 (0.30%) ISO 9001
3 2 (0.30%) QA
System Software
1 289 (42.88%) Active Directory
2 22 (3.26%) VMware Infrastructure
3 15 (2.23%) Hyper-V
4 9 (1.34%) vSphere
4 9 (1.34%) Terminal Services
5 8 (1.19%) XenApp
6 7 (1.04%) XenDesktop
7 4 (0.59%) Terminal Server
8 1 (0.15%) VMware ESXi
Systems Management
1 19 (2.82%) SCCM
2 6 (0.89%) ServiceCenter
3 4 (0.59%) Backup Exec
3 4 (0.59%) Norton AntiVirus
4 3 (0.45%) Systems Management Server (SMS)
5 2 (0.30%) SCOM
5 2 (0.30%) WMI
6 1 (0.15%) Symantec Endpoint Protection
6 1 (0.15%) HP Quality Center
6 1 (0.15%) McAfee ePO
6 1 (0.15%) Cisco CUCM
6 1 (0.15%) FortiGate
6 1 (0.15%) Tivoli
6 1 (0.15%) Tivoli Storage Manager
6 1 (0.15%) MAILsweeper
6 1 (0.15%) DameWare
Vendors
1 332 (49.26%) Microsoft
2 117 (17.36%) Citrix
3 65 (9.64%) VMware
4 48 (7.12%) SAP
5 41 (6.08%) Cisco
6 29 (4.30%) Oracle
7 28 (4.15%) HP
8 25 (3.71%) Apple
9 16 (2.37%) Reuters
9 16 (2.37%) Symantec
10 15 (2.23%) Bloomberg
11 14 (2.08%) Dell
12 11 (1.63%) Avaya
13 10 (1.48%) Remedy
14 9 (1.34%) Lotus
15 8 (1.19%) Interwoven
16 7 (1.04%) LANDesk
16 7 (1.04%) Hummingbird
16 7 (1.04%) Open Text
16 7 (1.04%) Meridio
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £23000 - £25200 per annum + benefits
Posted: Yesterday
Essex
OCS Resourcing
Salary: From £27,000 to £32,000 per annum
Posted: Yesterday
City, London
Harrington Starr
Salary: £25000 per annum + Bonus and Benefits
Posted: Yesterday
Farnborough, Hampshire
Oscar Associates (UK) Ltd
Salary: £19000 - £24000 per annum + Benefits
Posted: Yesterday
Peterborough, Cambridgeshire
Polar Recruitment
Salary: £15000 per annum + + Benefits
Posted: Yesterday
Stonehouse, Gloucestershire
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: Yesterday
Colchester, Essex
Care UK
Salary: Competitive
Posted: Yesterday
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £18000 - £21000 per annum + pension, BUPA, bonus
Posted: 2 days ago
Goole, North Humberside
4it Recruitment Ltd
Salary: From £16,000 to £18,000 per annum
Posted: 2 days ago
Rochdale, Lancashire
Venturi
Salary: £24000.00 - £27000.00 per annum + benefits
Posted: 3 days ago
London
Launch IT Recruitment
Salary: From £25,000 to £30,000 per annum + Pension, Healthcare etc etc
Posted: 3 days ago
South East
OCS Resourcing
Salary: From £22,000 to £27,000 per annum
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Focus IT Recruitment
Salary: From £25,000 to £28,000 per annum + Training Package + Great Benefits
Posted: 3 days ago
Swindon, Wiltshire
Redrock Consulting Ltd
Salary: £18000 - £22000 per annum + benefits
Posted: 3 days ago
Chelmsford, Essex
Circle Recruitment
Salary: £15000 - £16000 per annum + Pension, Bonus
Posted: 4 days ago
Maidenhead, Berkshire
Capita Resourcing - IT Resourcing
Salary: £20000 - £25000 per annum
Posted: 4 days ago
London
Information Technology Services
Salary: £18k - 22k per hour
Posted: 4 days ago
Coulsdon, Surrey
IA Computing
Salary: From £17,000 to £20,000 per annum + business mileage allowance
Posted: 7 days ago
High Wycombe, Buckinghamshire
Allied Worldwide
Salary: Unspecified
Posted: 18 days ago
High Wycombe, Buckinghamshire
Allied Worldwide
Salary: Unspecified
Posted: 18 days ago