The table below looks at the statistics for the Help Desk Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 569 550 591
Rank change year-on-year
-19 +41
Permanent jobs requiring a Help Desk Support 342 347 317
As % of all permanent IT jobs located in the UK 0.30% 0.33% 0.27%
As % of the Job Titles category 0.32% 0.35% 0.29%
Number of salaries quoted 298 319 296
Average salary £24,000 £21,250 £22,000
Average salary % change year-on-year
+12.94% -3.40%
90% offered a salary of more than £17,500 £16,805 £17,000
10% offered a salary of more than £32,500 £26,000 £32,350
UK excluding London average salary £22,750 £20,500 £20,500
% change year-on-year
+10.97% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108452 100082 111127
As % of all permanent IT jobs located in the UK 94.43% 94.24% 95.12%
Number of salaries quoted 87684 82974 94899
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support within the UK.

Help Desk Support Salary Trend in the UK

Help Desk Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support over the 3 months to 28 August 2014 within the UK.

Help Desk Support Salary Histogram in the UK

Help Desk Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -19 329 £24,000 +12.94% 28
South East -21 104 £21,250 -3.40% 9
London -1 98 £26,500 +13.97% 7
East of England -8 40 £23,000 +12.19% 3
South West -8 39 £24,000 +2.12% 2
East Sussex +6 30 £22,000 +22.22% 1
Brighton +3 28 £22,000 +22.22%
Hertfordshire +4 25 £17,000 -26.08% 2
Berkshire +7 23 £20,250 +3.84% 2
Bath +6 21 £24,000 -4.00%
Somerset -7 21 £24,000 -4.00%
City of London -1 20 £30,750 +23.00% 2
North West -33 19 £22,500 +28.57% 3
Hampshire -31 17 £20,000 -11.50% 1
Newbury +9 15 £21,000 +3.70%
Surrey -15 14 £21,250 +1.19% 1
Watford - 12 £24,000 - 1
East Midlands -13 11 £21,000 -2.32%
Essex +19 10 £32,000 +48.83% 1
West Midlands -7 10 £25,500 +41.66% 2
Stevenage - 10 £16,500 -
Buckinghamshire -6 8 £18,000 -20.00% 1
Wiltshire -14 8 £23,000 -8.00%
Cheshire -19 8 £24,000 +33.33% 2
Chippenham -26 8 £23,000 -8.00%
Yorkshire -43 8 £24,000 +33.33% 2
Colchester - 8 £32,000 - 1
Southampton 0 7 £20,000 -11.50%
Farnborough 0 7 £27,500 +44.73% 1
Milton Keynes -3 7 £18,000 +5.88%

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 28 August 2014, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 494 (73.08%) Windows
2 359 (53.11%) Active Directory
3 330 (48.82%) MS Office
4 322 (47.63%) Microsoft
5 253 (37.43%) MS Excel
6 211 (31.21%) Windows 7
7 189 (27.96%) Windows XP
8 177 (26.18%) ITIL
9 145 (21.45%) MS Exchange
10 123 (18.20%) Windows Server 2008
11 120 (17.75%) Windows Server 2003
12 109 (16.12%) Degree
13 106 (15.68%) Citrix
14 99 (14.64%) TCP/IP
15 80 (11.83%) Blackberry
16 78 (11.54%) SLA
17 76 (11.24%) Microsoft Certification
18 73 (10.80%) Law
19 72 (10.65%) VMware
20 70 (10.36%) Finance
21 61 (9.02%) Windows 8
22 59 (8.73%) SQL Server
23 58 (8.58%) DHCP
24 57 (8.43%) Firewall
25 56 (8.28%) DNS
26 52 (7.69%) Apple
26 52 (7.69%) Windows Vista
27 50 (7.40%) Legal
28 47 (6.95%) SQL
29 44 (6.51%) Exchange Server 2007

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 28 August 2014, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 145 (21.45%) MS Exchange
2 44 (6.51%) Exchange Server 2007
3 38 (5.62%) Blackberry Enterprise Server
4 35 (5.18%) Exchange Server 2010
5 28 (4.14%) SharePoint
6 27 (3.99%) WorkSite
7 20 (2.96%) Exchange Server 2003
8 17 (2.51%) Exchange Server 2013
9 15 (2.22%) IBM Notes
10 14 (2.07%) IIS
11 8 (1.18%) Lync
12 7 (1.04%) Exchange Server 2000
12 7 (1.04%) SharePoint 2010
13 4 (0.59%) SharePoint 2013
13 4 (0.59%) Lotus Domino
14 2 (0.30%) WordPress
15 1 (0.15%) CMS
15 1 (0.15%) Apache
15 1 (0.15%) Tomcat
15 1 (0.15%) Office Communications Server
Applications
1 330 (48.82%) MS Office
2 253 (37.43%) MS Excel
3 29 (4.29%) MS PowerPoint
4 2 (0.30%) Spreadsheet
4 2 (0.30%) InfoPath
4 2 (0.30%) QuarkXPress
5 1 (0.15%) AutoCAD
5 1 (0.15%) Acrobat
5 1 (0.15%) MS Project
5 1 (0.15%) MS Visio
5 1 (0.15%) Revit
5 1 (0.15%) SketchUp
Business Applications
1 5 (0.74%) Remedy ITSM
2 3 (0.44%) Agresso
2 3 (0.44%) SAP Oil and Gas
2 3 (0.44%) Dynamics AX
2 3 (0.44%) Dynamics GP
2 3 (0.44%) Dynamics NAV
2 3 (0.44%) SAP Business One
3 1 (0.15%) SAP SD
3 1 (0.15%) Fredhopper
3 1 (0.15%) Dynamics CRM
3 1 (0.15%) SAP BPC
3 1 (0.15%) Magento
Cloud Services
1 13 (1.92%) Office 365
2 2 (0.30%) SaaS
2 2 (0.30%) Google Apps
3 1 (0.15%) Microsoft Azure
3 1 (0.15%) Cloud Computing
Communications & Networking
1 99 (14.64%) TCP/IP
2 58 (8.58%) DHCP
3 57 (8.43%) Firewall
4 56 (8.28%) DNS
5 43 (6.36%) VPN
6 36 (5.33%) VoIP
7 30 (4.44%) LAN
8 28 (4.14%) WAN
9 22 (3.25%) Wireless
10 20 (2.96%) Internet
11 7 (1.04%) Cisco IOS
12 6 (0.89%) Structured Cabling
13 5 (0.74%) IP Telephony
13 5 (0.74%) ADSL
13 5 (0.74%) Broadband
13 5 (0.74%) VLAN
14 4 (0.59%) iSCSI
14 4 (0.59%) SAN
15 3 (0.44%) LDAP
15 3 (0.44%) SMTP
Database & Business Intelligence
1 59 (8.73%) SQL Server
2 9 (1.33%) SQL Server 2005
2 9 (1.33%) SQL Server 2008
2 9 (1.33%) SQL Server 2012
3 4 (0.59%) MS Access
4 3 (0.44%) SQL Server 2000
4 3 (0.44%) Crystal Reports
5 2 (0.30%) MySQL
6 1 (0.15%) SAP BW
6 1 (0.15%) Oracle Database 10g
6 1 (0.15%) Oracle Database
6 1 (0.15%) Oracle Database 11g
Development Applications
1 1 (0.15%) Toad
General
1 73 (10.80%) Law
2 70 (10.36%) Finance
3 50 (7.40%) Legal
4 28 (4.14%) Retail
5 22 (3.25%) Telecoms
6 17 (2.51%) Manufacturing
6 17 (2.51%) Banking
7 9 (1.33%) Marketing
8 8 (1.18%) Publishing
9 6 (0.89%) Investment Banking
10 5 (0.74%) Advertising
10 5 (0.74%) German Language
11 3 (0.44%) Electronics
12 2 (0.30%) Japanese Language
12 2 (0.30%) Spanish Language
12 2 (0.30%) Private Banking
12 2 (0.30%) Front Office
12 2 (0.30%) Back Office
13 1 (0.15%) Billing
13 1 (0.15%) Financial Institution
Libraries, Frameworks & Software Standards
1 9 (1.33%) HTML
2 8 (1.18%) .NET
3 5 (0.74%) ASP.NET
3 5 (0.74%) COM
4 4 (0.59%) CSS
5 3 (0.44%) XML
6 2 (0.30%) Web Services
6 2 (0.30%) LAMP
7 1 (0.15%) Middleware
7 1 (0.15%) SAML
7 1 (0.15%) .NET Framework
7 1 (0.15%) WCF
7 1 (0.15%) HTML5
7 1 (0.15%) Oracle Fusion
Miscellaneous
1 80 (11.83%) Blackberry
2 32 (4.73%) Mathematics
3 16 (2.37%) iPhone
4 15 (2.22%) EPoS
4 15 (2.22%) iPad
5 14 (2.07%) Video Conferencing
6 13 (1.92%) Client/Server
7 8 (1.18%) Computer Science
8 6 (0.89%) NHS
9 5 (0.74%) PACS
10 3 (0.44%) AS400
10 3 (0.44%) DTV
10 3 (0.44%) CMDB
11 2 (0.30%) iSeries
11 2 (0.30%) Fat Client
11 2 (0.30%) Wiki
11 2 (0.30%) Thin Client
11 2 (0.30%) Management Information System
11 2 (0.30%) IVR
12 1 (0.15%) Handset
Operating Systems
1 494 (73.08%) Windows
2 211 (31.21%) Windows 7
3 189 (27.96%) Windows XP
4 123 (18.20%) Windows Server 2008
5 120 (17.75%) Windows Server 2003
6 61 (9.02%) Windows 8
7 52 (7.69%) Windows Vista
8 40 (5.92%) Windows Server 2012
9 29 (4.29%) Linux
10 17 (2.51%) Windows 2000 Server
11 15 (2.22%) Mac OS X
12 13 (1.92%) UNIX
13 11 (1.63%) Apple iOS
14 9 (1.33%) Mac OS
14 9 (1.33%) Android
15 8 (1.18%) CentOS
15 8 (1.18%) Ubuntu
15 8 (1.18%) Windows 2000
16 7 (1.04%) SUSE
16 7 (1.04%) Debian
Processes & Methodologies
1 177 (26.18%) ITIL
2 33 (4.88%) Incident Management
3 31 (4.59%) Service Management
4 28 (4.14%) Disaster Recovery
5 22 (3.25%) Change Control
6 18 (2.66%) Problem Management
6 18 (2.66%) CRM
7 17 (2.51%) Document Management
8 16 (2.37%) Project Management
9 15 (2.22%) Service Delivery
10 14 (2.07%) Asset Management
11 12 (1.78%) Software Distribution
11 12 (1.78%) Time Management
11 12 (1.78%) Risk Management
11 12 (1.78%) E-Commerce
12 9 (1.33%) ITIL V3
13 8 (1.18%) Software Deployment
14 7 (1.04%) Workflow
14 7 (1.04%) ITSM
15 6 (0.89%) Digital Marketing
Programming Languages
1 47 (6.95%) SQL
2 7 (1.04%) C
3 5 (0.74%) C#
3 5 (0.74%) Java
3 5 (0.74%) JavaScript
4 3 (0.44%) PHP
4 3 (0.44%) T-SQL
4 3 (0.44%) VB.NET
5 2 (0.30%) VB
5 2 (0.30%) PowerHouse
6 1 (0.15%) VB6
6 1 (0.15%) Python
6 1 (0.15%) C++
6 1 (0.15%) VBA
6 1 (0.15%) Ruby
Qualifications
1 109 (16.12%) Degree
2 76 (11.24%) Microsoft Certification
3 40 (5.92%) MCSE
4 39 (5.77%) MCITP
5 34 (5.03%) MCP
6 31 (4.59%) A+ Certification
7 23 (3.40%) ITIL Foundation Certificate
8 18 (2.66%) Cisco Certification
8 18 (2.66%) CCNA
9 11 (1.63%) Security Cleared
10 10 (1.48%) MCDST
10 10 (1.48%) MCSA
11 8 (1.18%) SC Cleared
11 8 (1.18%) ITIL Certification
12 7 (1.04%) Network+ Certification
13 6 (0.89%) HND
14 4 (0.59%) ACSP
14 4 (0.59%) GNVQ
14 4 (0.59%) CEH
15 1 (0.15%) MOS
Quality Assurance & Compliance
1 78 (11.54%) SLA
2 3 (0.44%) ISO/IEC 27001
2 3 (0.44%) QA
System Software
1 359 (53.11%) Active Directory
2 37 (5.47%) VMware Infrastructure
3 19 (2.81%) Hyper-V
4 13 (1.92%) Terminal Services
5 8 (1.18%) XenApp
6 4 (0.59%) vSphere
7 1 (0.15%) VMware ESXi
7 1 (0.15%) XenServer
7 1 (0.15%) XenDesktop
Systems Management
1 26 (3.85%) SCCM
2 13 (1.92%) Backup Exec
3 10 (1.48%) Norton AntiVirus
4 5 (0.74%) ServiceCenter
5 4 (0.59%) Systems Management Server (SMS)
6 3 (0.44%) Tivoli
6 3 (0.44%) Symantec Enterprise Vault
7 2 (0.30%) WMI
7 2 (0.30%) Cisco UCCX
8 1 (0.15%) MAILsweeper
8 1 (0.15%) Tivoli Storage Manager
8 1 (0.15%) FortiGate
8 1 (0.15%) Cisco CUCM
8 1 (0.15%) WSUS
8 1 (0.15%) SCOM
Vendors
1 322 (47.63%) Microsoft
2 106 (15.68%) Citrix
3 72 (10.65%) VMware
4 52 (7.69%) Apple
5 43 (6.36%) Cisco
6 26 (3.85%) SAP
7 17 (2.51%) Symantec
7 17 (2.51%) Remedy
8 15 (2.22%) Lotus
8 15 (2.22%) HP
9 14 (2.07%) Oracle
10 13 (1.92%) Avaya
11 11 (1.63%) ServiceNow
12 9 (1.33%) Red Hat
13 8 (1.18%) Adobe
14 6 (0.89%) LANDesk
15 5 (0.74%) McAfee
15 5 (0.74%) Bloomberg
15 5 (0.74%) Interwoven
15 5 (0.74%) Peregrine
Colchester
Recruitment Genius
Salary: £20000 - £25000 per annum
Posted: 2 hours ago
Wokingham
Reed Technology - UK Posting Account
Salary: £17000 - £22000 per annum
Posted: 2 hours ago
Manchester, Lancashire
Greywood Associates Limited
Salary: £18000 - £22000 per annum + bens
Posted: 18 hours ago
Croydon, Surrey
Coal IT Services
Salary: From £24,000 to £26,000 per annum
Posted: Yesterday
Hounslow, Middlesex
Searchability.co.uk
Salary: £20000 - £25000 per annum + Benefits
Posted: Yesterday
Shoreham-By-Sea, West Sussex
RecruitmentRevolution.com Limited
Salary: £20,000 per annum
Posted: Yesterday
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £16000 per annum + Benefits
Posted: Yesterday
Sheffield, South Yorkshire
CV Screen Ltd
Salary: £19k - 22k per year
Posted: Yesterday
Cheltenham, Gloucestershire
Amsys
Salary: Up to £18,000 per annum +pension,life assurance and 50% staff discount
Posted: Yesterday
Warrington, Cheshire
Circle Recruitment
Salary: £16000 - £18000 per annum + benefits
Posted: 2 days ago
Cheltenham, Gloucestershire
Opus Recruitment Solutions Ltd
Salary: £21000 to £24000 per annum
Posted: 2 days ago
Surrey
Harrington Starr
Posted: 5 days ago
East Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £22500 Per Annum
Posted: 5 days ago
Birmingham, West Midlands (County)
Searchability.co.uk
Salary: £16000 - £22000 per annum + Benefits
Posted: 5 days ago
Watford, Hertfordshire
Eutopia Solutions Ltd
Salary: £20000.00 - £28000.00 per annum + package
Posted: 5 days ago
City, London
Premier Group Recruitment
Salary: £12 - £15 per hour
Posted: 6 days ago
City, London
Premier Group Recruitment
Salary: £12 - £14 per hour
Posted: 6 days ago
Farnborough, Hampshire
Coal IT Services
Salary: From £25,000 to £30,000 per annum
Posted: 6 days ago
Berkhamsted
Interquest - IQ ESM
Salary: £20000 - £23000 per annum
Posted: 8 days ago