Help Desk Support Jobs
 
Demand Trend Salary Trend Salary Histogram Job Locations Related Skills

The first table below looks at the demand for the Help Desk Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
 3 months to
24 May 2013		 Same period 2012 Same period 2011
Help Desk Support
Rank 536 607 573
Rank change year-on-year
+71 -34
Permanent jobs requiring a Help Desk Support 353 307 320
As % of all permanent IT jobs located in the UK 0.327% 0.254% 0.257%
As % of the Job Titles category 0.346% 0.268% 0.273%
Number of salaries quoted 324 291 296
Average salary £22,000 £22,500 £22,500
Average salary % change year-on-year
-2.22% -
90% offered a salary of more than £16,500 £16,500 £17,500
10% offered a salary of more than £29,290 £31,550 £30,000
UK excluding London average salary £21,500 £20,000 £20,000
% change year-on-year
+7.50% -
Search 43 Help Desk Support jobs
All Job Titles
UK
Permanent IT job ads with a match in the
Job Titles category		 102035 114410 117207
As % of all permanent IT jobs located in the UK 94.41% 94.80% 94.20%
Number of salaries quoted 84835 98106 99148
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £67,500 £72,500 £70,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support within the UK.

Help Desk Support Salary Trend

Help Desk Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support over the 3 months to 24 May 2013 within the UK.

Help Desk Support Salary Histogram

Help Desk Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Average Salary
Last 3 Months		 Average Salary
% Change
on Same Period
Last Year
England +49 334 £22,000 -2.22%
South East +27 106 £22,250 -5.31%
London +34 98 £25,500 +2.00%
Yorkshire +25 40 £18,000 +7.46%
Surrey +18 40 £20,500 -2.38%
North West +5 30 £20,000 +1.26%
Woking +28 25 £20,000 -14.89%
Berkshire -2 24 £21,000 -19.23%
East of England -9 22 £22,000 +12.82%
South Yorkshire +30 20 £16,500 -25.84%
Doncaster - 20 £16,500 -
Cheshire +15 17 £22,000 -4.34%
Bracknell - 17 £20,500 -
West Yorkshire -1 16 £22,000 +35.38%
Leeds -8 16 £22,000 +23.94%
West Midlands -11 14 £21,250 -6.49%
Hampshire +3 12 £20,625 +21.32%
South West +1 12 £19,750 +27.41%
Northwich +13 11 £27,500 +41.02%
Manchester -26 11 £19,000 -8.43%
East Midlands +5 10 £22,500 +36.36%
Kent -9 9 £27,000 +20.00%
Dartford - 9 £27,000 -
West Sussex -8 8 £21,250 +6.25%
Oxfordshire -12 8 £25,500 +14.60%
Oxford - 8 £25,500 -
Cambridgeshire +3 6 £20,750 +9.21%
Hertfordshire +1 6 £25,250 +29.48%
City of London -15 6 £25,750 +3.00%
Bury St Edmunds - 6 £22,000 -

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 397 (64.03%) Windows
2 318 (51.29%) Microsoft
3 241 (38.87%) Active Directory
4 234 (37.74%) MS Office
5 223 (35.97%) MS Excel
6 204 (32.90%) Windows XP
7 177 (28.55%) Windows 7
8 161 (25.97%) ITIL
9 127 (20.48%) Citrix
10 119 (19.19%) Finance
11 101 (16.29%) Blackberry
12 99 (15.97%) SLA
13 89 (14.35%) TCP/IP
14 83 (13.39%) MS Exchange
15 81 (13.06%) Windows Server 2003
16 80 (12.90%) Windows Server 2008
17 79 (12.74%) Microsoft Certification
18 73 (11.77%) Degree
19 59 (9.516%) VMware
20 52 (8.387%) MCP
21 50 (8.065%) VPN
22 48 (7.742%) DNS
23 44 (7.097%) Cisco
24 40 (6.452%) Firewall
24 40 (6.452%) SQL Server
24 40 (6.452%) LAN
25 39 (6.290%) Blackberry Enterprise Server
26 34 (5.484%) Exchange Server 2007
27 33 (5.323%) Exchange Server 2003
28 32 (5.161%) VMware Infrastructure

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Development
1 8 (1.290%) .NET
2 5 (0.806%) ASP.NET
3 4 (0.645%) HTML
4 3 (0.484%) CSS
5 2 (0.323%) Web Services
5 2 (0.323%) ASP
6 1 (0.161%) EDI
6 1 (0.161%) COM
6 1 (0.161%) FIX Protocol
6 1 (0.161%) Silverlight
6 1 (0.161%) Apache Flex
6 1 (0.161%) HTML5
Application Platforms
1 83 (13.39%) MS Exchange
2 39 (6.290%) Blackberry Enterprise Server
3 34 (5.484%) Exchange Server 2007
4 33 (5.323%) Exchange Server 2003
5 23 (3.710%) Exchange Server 2010
6 18 (2.903%) SharePoint
7 10 (1.613%) Lync
8 8 (1.290%) Lotus Notes
9 7 (1.129%) IIS
9 7 (1.129%) WorkSite
10 2 (0.323%) SharePoint 2010
10 2 (0.323%) CMS
11 1 (0.161%) Lotus Domino
11 1 (0.161%) Office Communications Server
11 1 (0.161%) Magento
Applications
1 234 (37.74%) MS Office
2 223 (35.97%) MS Excel
3 21 (3.387%) MS PowerPoint
4 2 (0.323%) MS Project
5 1 (0.161%) Google Apps
5 1 (0.161%) Office 365
Business Applications
1 16 (2.581%) Dynamics NAV
2 15 (2.419%) Dynamics GP
3 7 (1.129%) Agresso
3 7 (1.129%) SAP Business One
4 5 (0.806%) Dynamics AX
5 2 (0.323%) Sage 200
5 2 (0.323%) SAP ERP
5 2 (0.323%) Oracle Financials
6 1 (0.161%) Visualfiles
6 1 (0.161%) assyst
6 1 (0.161%) SAP FI
6 1 (0.161%) AWD
Communications & Networking
1 89 (14.35%) TCP/IP
2 50 (8.065%) VPN
3 48 (7.742%) DNS
4 40 (6.452%) Firewall
4 40 (6.452%) LAN
5 31 (5.000%) Internet
6 30 (4.839%) DHCP
7 29 (4.677%) WAN
8 16 (2.581%) VoIP
9 13 (2.097%) ADSL
10 12 (1.935%) IP Telephony
11 10 (1.613%) Wireless
11 10 (1.613%) HTTP
11 10 (1.613%) Broadband
12 8 (1.290%) 3G
13 7 (1.129%) Intranet
14 6 (0.968%) PBX
14 6 (0.968%) Ethernet
15 5 (0.806%) Cisco IPT
15 5 (0.806%) Unified Communications
Database & Business Intelligence
1 40 (6.452%) SQL Server
2 7 (1.129%) SQL Server 2005
3 6 (0.968%) SQL Server 2008
4 4 (0.645%) SQL Server 2000
5 3 (0.484%) SQL Server Reporting Services
5 3 (0.484%) SQL Server 7
6 2 (0.323%) EDRMS
6 2 (0.323%) MS Access
6 2 (0.323%) Oracle 8/8i
7 1 (0.161%) IDOL
7 1 (0.161%) Crystal Reports
7 1 (0.161%) SQL Server Integration Services
7 1 (0.161%) SQL Server 2012
Development Applications
1 1 (0.161%) Subversion
1 1 (0.161%) JIRA
1 1 (0.161%) TeamCity
1 1 (0.161%) Git (software)
General
1 119 (19.19%) Finance
2 26 (4.194%) Law
3 25 (4.032%) Legal
4 24 (3.871%) Banking
5 10 (1.613%) Russian Language
5 10 (1.613%) Telecoms
6 7 (1.129%) Advertising
6 7 (1.129%) Back Office
6 7 (1.129%) Retail
6 7 (1.129%) French Language
7 6 (0.968%) Spanish Language
7 6 (0.968%) Investment Banking
8 5 (0.806%) Front Office
8 5 (0.806%) Financial Institution
8 5 (0.806%) Italian Language
9 4 (0.645%) German Language
10 3 (0.484%) Publishing
10 3 (0.484%) Manufacturing
10 3 (0.484%) Marketing
11 2 (0.323%) Welsh Language
Miscellaneous
1 101 (16.29%) Blackberry
2 24 (3.871%) Client/Server
3 17 (2.742%) Computer Science
4 11 (1.774%) Thin Client
4 11 (1.774%) Fat Client
5 9 (1.452%) EPoS
6 7 (1.129%) Video Conferencing
7 6 (0.968%) Mathematics
8 5 (0.806%) Management Information System
9 3 (0.484%) iPad
10 2 (0.323%) SaaS
10 2 (0.323%) Hedge funds
10 2 (0.323%) Statistics
10 2 (0.323%) PDA
11 1 (0.161%) Handset
11 1 (0.161%) AS400
11 1 (0.161%) NHS
11 1 (0.161%) iPhone
11 1 (0.161%) Data Protection Act
11 1 (0.161%) Derivative
Operating Systems
1 397 (64.03%) Windows
2 204 (32.90%) Windows XP
3 177 (28.55%) Windows 7
4 81 (13.06%) Windows Server 2003
5 80 (12.90%) Windows Server 2008
6 30 (4.839%) Linux
7 26 (4.194%) Mac OS X
8 18 (2.903%) UNIX
9 16 (2.581%) Windows Vista
10 12 (1.935%) Windows 2000
11 10 (1.613%) Windows 8
11 10 (1.613%) Windows Server 2012
12 8 (1.290%) Android
13 7 (1.129%) Windows Mobile
14 6 (0.968%) Windows 2000 Server
15 5 (0.806%) Windows NT
15 5 (0.806%) Apple iOS
16 3 (0.484%) AIX
16 3 (0.484%) HPUX
16 3 (0.484%) Solaris
Processes & Methodologies
1 161 (25.97%) ITIL
2 26 (4.194%) Service Management
2 26 (4.194%) Time Management
3 17 (2.742%) CRM
3 17 (2.742%) Asset Management
4 15 (2.419%) ERP
4 15 (2.419%) Problem Management
5 13 (2.097%) Document Management
6 9 (1.452%) Change Control
7 8 (1.290%) Root Cause Analysis
7 8 (1.290%) Disaster Recovery
8 7 (1.129%) Logistics
8 7 (1.129%) E-Commerce
8 7 (1.129%) Incident Management
9 6 (0.968%) Service Delivery
9 6 (0.968%) Change Management
9 6 (0.968%) Risk Management
9 6 (0.968%) Practice Management
10 5 (0.806%) E-Procurement
11 4 (0.645%) Service Desk Management
Programming Languages
1 28 (4.516%) SQL
2 12 (1.935%) PowerShell
3 11 (1.774%) VB
4 10 (1.613%) VBScript
5 8 (1.290%) C
6 7 (1.129%) C#
7 4 (0.645%) VB.NET
8 3 (0.484%) PHP
8 3 (0.484%) JavaScript
9 2 (0.323%) T-SQL
10 1 (0.161%) Perl
10 1 (0.161%) Java
10 1 (0.161%) C++
10 1 (0.161%) Bash shell
Qualifications
1 79 (12.74%) Microsoft Certification
2 73 (11.77%) Degree
3 52 (8.387%) MCP
4 30 (4.839%) MCSE
5 17 (2.742%) MCDST
6 16 (2.581%) MCITP
6 16 (2.581%) MCSA
7 12 (1.935%) Security Cleared
8 9 (1.452%) SC Cleared
9 6 (0.968%) Cisco Certification
10 5 (0.806%) CCNA
10 5 (0.806%) A+ Certification
11 4 (0.645%) ITIL Certification
11 4 (0.645%) CCA
11 4 (0.645%) Citrix Certification
12 3 (0.484%) MCTS
13 1 (0.161%) Network+ Certification
13 1 (0.161%) MOS
13 1 (0.161%) HNC
13 1 (0.161%) Avaya Certification
Quality Assurance & Compliance
1 99 (15.97%) SLA
System Software
1 241 (38.87%) Active Directory
2 32 (5.161%) VMware Infrastructure
3 11 (1.774%) Hyper-V
3 11 (1.774%) XenApp
4 9 (1.452%) Terminal Services
5 4 (0.645%) VMware ESXi
6 3 (0.484%) Squid
7 2 (0.323%) XenServer
7 2 (0.323%) XenDesktop
7 2 (0.323%) Kamailio
7 2 (0.323%) Xen
7 2 (0.323%) Terminal Server
7 2 (0.323%) Microsoft App-V
8 1 (0.161%) Forefront TMG
Systems Management
1 17 (2.742%) ARCserve
2 8 (1.290%) Backup Exec
3 7 (1.129%) SCCM
4 2 (0.323%) SCOM
4 2 (0.323%) Norton AntiVirus
5 1 (0.161%) WSUS
5 1 (0.161%) McAfee ePO
5 1 (0.161%) Sysprep
Vendors
1 318 (51.29%) Microsoft
2 127 (20.48%) Citrix
3 59 (9.516%) VMware
4 44 (7.097%) Cisco
5 30 (4.839%) Apple
6 27 (4.355%) Remedy
7 21 (3.387%) SAP
8 17 (2.742%) Sage
9 15 (2.419%) Symantec
9 15 (2.419%) Avaya
10 13 (2.097%) Bloomberg
10 13 (2.097%) Altiris
11 10 (1.613%) Reuters
11 10 (1.613%) HP
12 8 (1.290%) Lotus
13 6 (0.968%) SonicWALL
14 5 (0.806%) Hummingbird
14 5 (0.806%) Open Text
14 5 (0.806%) Meridio
14 5 (0.806%) Mitel
IT Helpdesk Support Analyst - 1st/2nd Line - New Role!
Bristol, Avon
The Help-desk Analyst, 1st/2nd line support will be responsible for: - Acting as 1st/2nd line support for the company - Manage user requests and ensure all calls...
Redrock Consulting Ltd
Salary: £18000 - £22000 per annum + Great Benefits!
Posted: 22 May 2013
Helpdesk Support Analyst - Nottingham - £21k package
Nottinghamshire
The Helpdesk Support Analyst will be motivated by supporting client and eager to resolve technical issues surrounding Microsoft Operating Systems, Windows XP and Server. Any knowledge of Linux...
CV Screen Ltd
Salary: £0 - 19k per year + Plus £2k Shift Allowance
Posted: 20 May 2013
Helpdesk Analyst - 1st & 2nd Line Service Desk IT Support
Leatherhead, Surrey
Key words: 1st Line Support, 2nd Line Support, Helpdesk Analyst, Service Desk Analyst, IT Support Technician, Windows XP, Windows 7, Windows 8, MS Office, MS Outlook, Active Directory.
Ashdown IT
Salary: £18000 - £24000 per annum + bonus
Posted: 24 May 2013
IT Help Desk Support
Liverpool, Merseyside
As the IT Help Desk Support you will be involved in first line fault resolution, general support of applications, desktop, Microsoft office, printers and password resets... Support desk...
Quindell Plc - Metaskil
Salary: Circa £17,000
Posted: 23 May 2013
Helpdesk Support
St. Albans, Hertfordshire
Therefore excellent customer service, Active Directory, Mac OSX and Windows Support experience is preferable as well as a keen mind and a desire to learn new skills everyday.
Pertemps IT
Salary: £18000 to £22000 per annum
Posted: 24 May 2013
Helpdesk Support Analyst - 1st Line
Bracknell, Berkshire
1st line service desk analyst. Established financial services client is currently recruiting a 1st line servicedesk analyst to be the first point of escalation for requests into the...
Venturi
Salary: 20/21k per annum + excellent benefits
Posted: 21 May 2013
IT Support Analyst - Helpdesk / Desktop Support
London
You will need to be able to resolve 1st line incidents such as application issues in MS Office including Outlook, managing user profiles and permissions in AD, and...
Ashdown IT
Salary: £20000 - £24000 per annum + Benefits
Posted: 24 May 2013
1st Line Helpdesk Support Analyst
Bracknell, Berkshire
1st line service desk analyst. Established financial services client is currently recruiting a 1st line servicedesk analyst to be the first point of escalation for requests into the...
Venturi
Salary: £20000 - £21000 per annum + Benefits
Posted: 24 May 2013
Helpdesk Support
St. Albans, Hertfordshire
The 1st Line Support / Helpdesk Support will be providing 1st line support via the telephone and email, logging calls into the system and be supporting Windows and Mac...
Pertemps IT
Salary: £16000 to £22000 per annum
Posted: 24 May 2013
Helpdesk Engineer - 1st Line Support - Win OS XP/03- Leicester
Leicestershire
Essential skills - 12 months experience in a 1st Line Support role Knowledge of Microsoft Operating Systems Knowledge of Microsoft SQL Server Good Knowledge of Computer Hardware Ability to...
Applause IT Innovation
Salary: £16000 - £18000 per annum
Posted: 21 May 2013
Helpdesk Support Technician - Urgent
Brighton, East Sussex
The Windows Server 2008, Exchange 2007, MS Office, Active Directory Helpdesk Support Technician will be working for a well-established manufacturing company organisation. The main responsibilities of the...
Oscar Associates (UK) Ltd
Salary: £17000 - £19000 per annum
Posted: 23 May 2013
Helpdesk Support Engineer
Woking, Surrey
The successful candidate will require strong technical background in desktop support for Windows 7, XP, Microsoft Windows server technologies, MS Office and other 3rd party application installation and...
Fidessa
Salary: Competitive salary
Posted: 20 May 2013
Helpdesk Support Engineer / Analyst
Colchester, South East
Printer setup, adding users, backup and restore etc- Undertake installation and maintenance of clients software and liaise with 3rd party vendors.Role Requirements:- 1-2 years previous IT...
Salary: £20000 - £25000 per annum
Posted: 11 May 2013
Helpdesk Support / 1st Line Support - Knutsford, Cheshire
Knutsford, Cheshire
The role would focus on user support (mainly by telephone) and be in a Microsoft environment (Windows 7, Office 2010/2013, Windows Servers, Office 365 - Email, SharePoint, Lync).
Adria Solutions Ltd
Salary: £17000 - £19000 per annum + Benefits
Posted: 22 May 2013
Helpdesk Support / 1st Line Support - Knutsford, Cheshire
Knutsford, North West
The role would focus on user support (mainly by telephone) and be in a Microsoft environment (Windows 7, Office 2010/2013, Windows Servers, Office 365 - Email, SharePoint, Lync).
Adria Solutions Ltd
Salary: £17000 - £19000 per annum + Benefits
Posted: 23 May 2013
Helpdesk Support Analyst
West London
Mac Support / iOS Support / Apple Helpline Support / 1st Line Support / Support Analyst, 6 month, 314-20ph, London Mac, iOS, Apple, iMac, Macbook, OSX Lion, Snow Leopard, Support, 1st...
Connections Recruitment Ltd.
Salary: £20 per annum
Posted: 20 May 2013
Helpdesk Support Engineer
Godalming, Surrey
Exchange or Active Directory or Vmware /VDI would be advantageous... Essential skills: Windows 7... Active Directory. Microsoft Exchange. Desirable: Microsoft Windows Server. SQL. Cisco. VMWare. Terminal Services/Citrix...
Reflex Computer Recruitment
Salary: £19000 - £22000 per annum + Bonus + Benefits
Posted: 21 May 2013
IT Helpdesk Support Analyst (IT Managed Services) North Surrey
Surrey, South East
Fantastic opportunity for a talented IT Helpdesk / Service Desk Engineer - 1st to 3rd line support - Windows Server 2008, Active Directory, DNS, Citrix XenApp, Terminal Services, MS Exchange Server,...
Dupen Recruitment Services
Salary: £23000 - £30400 per annum + range of benefits
Posted: 28 April 2013
Helpdesk/Desktop Support Technician - Brighton - up to £30,000
Brighton, East Sussex
The successful candidate will have substantial experience supporting Windows 7 and should be comfortable in a user facing environment dealing with MS Office and Windows Desktop issues. Experience...
Ashdown IT
Salary: £28000 - £30000 per annum + benefits
Posted: 21 May 2013
2nd Line/ Second Line / Helpdesk / Engineer / Support
City of London
Essential skills/Experience*-ITIL processes-Strong Windows knowledge-MS Office Suite-VOIP experience-Active directory management/administration-Printer administration-MS Exchange Server-VPN operations*Desirable skills/Experience*-DNS-...
Salary: £25 - £28 per annum + benefits
Posted: 14 May 2013
Second line Helpdesk/ Remote Support / Server Support engineer
Chippenham, Wiltshire
Working as part a team to ensure the use of best practice in implementation approach, risk management and change control management within the SLA contract. Key Skills and...
Global Technology Solutions Ltd
Salary: £23000 - £26000 per annum + ben+training
Posted: 22 May 2013
IT Helpdesk Analyst (IT Support, Helpdesk Support)
London, South East, United Kingdom
World Fuel Services is a global leader in fuel logistics, specialising in the marketing, sale and distribution of aviation, marine and land fuel products and services... Core duties...
World Fuel Services
Salary: Competitive
Posted: 24 May 2013
Helpdesk Support Engineer / Technician (Suit College or Uni Grad)
Nottinghamshire
In order to be considered you will need to be: Educated to BTEC or HND or Degree level... Good knowledge of MS Office. Familiar with Cisco, AD, Windows...
EMBS- People Transfer
Salary: £15k - 20k per year
Posted: 23 May 2013
Helpdesk Support Analyst (SQL)
Northampton, Northamptonshire
I am looking for a recent Graduate educated to degree level in computer Science or equivalent degree... You will need a good understanding of 1st/2nd line customer...
IT Executive Ltd
Salary: £18000 - £24000 per annum + Benefits
Posted: 24 May 2013
Helpdesk Support Analyst (SQL )
Northampton, Northamptonshire
I am looking for a recent Graduate educated to degree level in computer Science or equivalent degree... You will need a good understanding of 1st/2nd line customer...
IT Executive Ltd
Salary: £18000 - £24000 per annum + Benefits
Posted: 21 May 2013
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