The table below looks at the statistics for the Help Desk Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 592 515 526
Rank change year-on-year
-77 +11
Permanent jobs requiring a Help Desk Support 367 481 464
As % of all permanent IT jobs located in the UK 0.36% 0.45% 0.44%
As % of the Job Titles category 0.38% 0.47% 0.46%
Number of salaries quoted 333 431 434
Average salary £23,000 £23,000 £22,500
Average salary % change year-on-year
- +2.22%
90% offered a salary of more than £18,000 £18,500 £18,000
10% offered a salary of more than £31,500 £31,500 £32,000
UK excluding London average salary £21,500 £21,750 £21,500
% change year-on-year
-1.14% +1.16%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
97363 102681 101319
As % of all permanent IT jobs located in the UK 96.13% 96.46% 96.26%
Number of salaries quoted 81714 85063 81425
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support within the UK.

Help Desk Support Salary Trend in the UK

Help Desk Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support over the 3 months to 12 February 2016 within the UK.

Help Desk Support Salary Histogram in the UK

Help Desk Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 12 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -54 356 £23,000 +1.65% 44
London -8 133 £28,000 +7.69% 12
South East -5 109 £21,000 -4.54% 17
East of England -14 42 £23,000 +15.00% 7
Surrey -7 29 £22,500 +3.44% 1
East Sussex +25 24 £19,000 -7.31% 2
North West +20 21 £22,500 +15.38%
South West -36 20 £18,500 -17.77% 2
Essex +10 18 £23,000 +15.00% 1
Hampshire +18 17 £18,000 -28.00% 2
Berkshire -17 15 £23,000 -4.16% 1
Southampton +15 14 £18,000 -20.00% 1
Oxfordshire +10 14 £22,500 - 5
Hertfordshire -2 14 £21,000 +23.52% 3
West Midlands -11 14 £21,000 -2.32%
Hastings - 13 £18,500 - 1
Manchester +11 12 £20,000 +2.56%
Guildford +7 11 £28,000 +40.00% 1
City of London +42 10 £27,500 - 3
Yorkshire -15 10 £20,750 -20.19% 5
Brighton 0 9 £21,000 +2.43%
East Midlands -4 8 £20,750 +3.75% 1
Wiltshire 0 7 £22,500 -
Birmingham -1 7 £21,000 +5.00%
Somerset -5 7 £16,500 -28.26%
Oxford -7 6 £21,210 - 2
Thames Ditton -13 6 £22,500 -10.00%
West Yorkshire -26 6 £22,500 -15.88% 3
Corsham +3 5 £22,500 -
Kent -2 5 £22,500 -10.00% 1

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 12 February 2016, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 533 (69.40%) Windows
2 370 (48.18%) Active Directory
3 360 (46.88%) Microsoft
4 242 (31.51%) Windows 7
5 225 (29.30%) MS Office
6 208 (27.08%) MS Excel
7 186 (24.22%) Windows Server
8 149 (19.40%) ITIL
9 133 (17.32%) Citrix
10 129 (16.80%) Windows XP
11 113 (14.71%) MS Exchange
12 110 (14.32%) SLA
13 103 (13.41%) Windows Server 2008
14 92 (11.98%) Windows 8
15 91 (11.85%) TCP/IP
15 91 (11.85%) Microsoft Certification
16 89 (11.59%) VMware
17 87 (11.33%) Degree
18 82 (10.68%) Finance
19 81 (10.55%) Windows Server 2003
19 81 (10.55%) Office 365
20 68 (8.85%) DNS
21 67 (8.72%) Windows Server 2012
21 67 (8.72%) VMware Infrastructure
22 66 (8.59%) SQL
23 63 (8.20%) Firewall
24 60 (7.81%) Law
25 59 (7.68%) SQL Server
26 51 (6.64%) LAN
27 49 (6.38%) iManage

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 12 February 2016, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 113 (14.71%) MS Exchange
2 31 (4.04%) Exchange Server 2010
2 31 (4.04%) SharePoint
3 21 (2.73%) Skype for Business
4 17 (2.21%) Exchange Server 2007
5 13 (1.69%) IIS
6 12 (1.56%) Blackberry Enterprise Server
7 11 (1.43%) Exchange Server 2003
7 11 (1.43%) Exchange Server 2013
8 8 (1.04%) IBM Notes
9 6 (0.78%) CMS
10 4 (0.52%) Exchange Server 2000
11 3 (0.39%) SharePoint 2010
Applications
1 225 (29.30%) MS Office
2 208 (27.08%) MS Excel
3 12 (1.56%) MS PowerPoint
4 8 (1.04%) MS Visio
5 6 (0.78%) Spreadsheet
6 3 (0.39%) MS Project
Business Applications
1 10 (1.30%) Dynamics CRM
2 4 (0.52%) SAP Oil and Gas
3 3 (0.39%) Remedy ITSM
Cloud Services
1 81 (10.55%) Office 365
2 12 (1.56%) Google Apps
3 7 (0.91%) SaaS
4 5 (0.65%) Amazon AWS
5 4 (0.52%) Amazon S3
5 4 (0.52%) Microsoft Azure
6 3 (0.39%) Dropbox
7 1 (0.13%) Cloud Computing
7 1 (0.13%) Mimecast
Communications & Networking
1 91 (11.85%) TCP/IP
2 68 (8.85%) DNS
3 63 (8.20%) Firewall
4 51 (6.64%) LAN
5 48 (6.25%) WAN
6 46 (5.99%) DHCP
7 43 (5.60%) VPN
8 36 (4.69%) VoIP
9 34 (4.43%) Internet
10 30 (3.91%) Wireless
11 16 (2.08%) Remote Desktop
12 15 (1.95%) Wi-Fi
13 12 (1.56%) Broadband
14 10 (1.30%) Intranet
15 9 (1.17%) Extranet
16 8 (1.04%) Unified Communications
17 7 (0.91%) HTTPS
17 7 (0.91%) IP Telephony
18 6 (0.78%) ADSL
18 6 (0.78%) SNMP
Database & Business Intelligence
1 59 (7.68%) SQL Server
2 7 (0.91%) RDBMS
2 7 (0.91%) Relational Database
3 6 (0.78%) Ingres
4 3 (0.39%) SQL Server Integration Services
5 2 (0.26%) MS Access
5 2 (0.26%) SQL Server 2008
6 1 (0.13%) Oracle Database
6 1 (0.13%) Oracle Reports
6 1 (0.13%) SQL Server 2005
Development Applications
1 2 (0.26%) JIRA
1 2 (0.26%) Visual Studio
2 1 (0.13%) Oracle Forms
General
1 82 (10.68%) Finance
2 60 (7.81%) Law
3 39 (5.08%) Banking
4 32 (4.17%) Legal
5 26 (3.39%) Investment Banking
6 16 (2.08%) Telecoms
7 11 (1.43%) Retail
8 10 (1.30%) Electronics
9 8 (1.04%) Billing
10 6 (0.78%) Back Office
10 6 (0.78%) Manufacturing
11 5 (0.65%) French Language
11 5 (0.65%) Marketing
11 5 (0.65%) Pharmaceutical
12 4 (0.52%) Front Office
12 4 (0.52%) German Language
13 3 (0.39%) Financial Institution
14 2 (0.26%) Advertising
15 1 (0.13%) Military
15 1 (0.13%) Polish Language
Libraries, Frameworks & Software Standards
1 15 (1.95%) .NET
2 8 (1.04%) ASP.NET
3 7 (0.91%) jQuery
4 3 (0.39%) HTML
5 2 (0.26%) COM
5 2 (0.26%) Web Services
6 1 (0.13%) CSS
Miscellaneous
1 48 (6.25%) Blackberry
2 46 (5.99%) Analytical Skills
3 41 (5.34%) Computer Science
4 32 (4.17%) Driving Licence
5 23 (2.99%) iPad
6 21 (2.73%) Data Centre
7 18 (2.34%) iPhone
8 14 (1.82%) Video Conferencing
9 13 (1.69%) Management Information System
10 11 (1.43%) Mathematics
11 7 (0.91%) Enterprise Software
11 7 (0.91%) Fat Client
11 7 (0.91%) Thin Client
12 6 (0.78%) Hedge funds
13 5 (0.65%) Data Structures
14 4 (0.52%) Clustering
14 4 (0.52%) EPoS
14 4 (0.52%) Smartphone
14 4 (0.52%) Statistics
15 3 (0.39%) Visualisation
Operating Systems
1 533 (69.40%) Windows
2 242 (31.51%) Windows 7
3 186 (24.22%) Windows Server
4 129 (16.80%) Windows XP
5 103 (13.41%) Windows Server 2008
6 92 (11.98%) Windows 8
7 81 (10.55%) Windows Server 2003
8 67 (8.72%) Windows Server 2012
9 37 (4.82%) Android
10 34 (4.43%) Linux
11 20 (2.60%) Unix
12 19 (2.47%) Apple iOS
12 19 (2.47%) Mac OS X
13 16 (2.08%) Windows 10
14 15 (1.95%) Windows Vista
15 10 (1.30%) Windows 2000
16 6 (0.78%) Mac OS
17 4 (0.52%) Windows 2000 Server
18 3 (0.39%) Red Hat Enterprise Linux
19 2 (0.26%) CentOS
Processes & Methodologies
1 149 (19.40%) ITIL
2 45 (5.86%) Incident Management
2 45 (5.86%) Service Management
3 29 (3.78%) Service Delivery
4 26 (3.39%) CRM
4 26 (3.39%) Mentoring
5 24 (3.13%) Time Management
6 23 (2.99%) Problem Management
7 20 (2.60%) ITSM
8 19 (2.47%) Disaster Recovery
9 17 (2.21%) Coaching
10 14 (1.82%) Project Management
11 12 (1.56%) Asset Management
11 12 (1.56%) Line Management
12 9 (1.17%) Agile Software Development
12 9 (1.17%) ERP
12 9 (1.17%) Logistics
12 9 (1.17%) Root Cause Analysis
12 9 (1.17%) Validation
12 9 (1.17%) Web Development
Programming Languages
1 66 (8.59%) SQL
2 22 (2.86%) C
3 11 (1.43%) PowerShell
4 9 (1.17%) Java
4 9 (1.17%) VB
5 7 (0.91%) C#
5 7 (0.91%) Shell Script
6 6 (0.78%) T-SQL
7 5 (0.65%) JavaScript
8 4 (0.52%) PL/SQL
9 3 (0.39%) VB6
10 2 (0.26%) VBA
11 1 (0.13%) PHP
Qualifications
1 91 (11.85%) Microsoft Certification
2 87 (11.33%) Degree
3 38 (4.95%) MCSE
4 31 (4.04%) CCNA
4 31 (4.04%) Cisco Certification
5 29 (3.78%) MCP
6 25 (3.26%) ITIL Certification
7 24 (3.13%) MCSA
8 23 (2.99%) MCITP
9 12 (1.56%) HND
9 12 (1.56%) MCTS
9 12 (1.56%) Security Cleared
10 9 (1.17%) MCDST
10 9 (1.17%) SC Cleared
11 7 (0.91%) MOS
12 6 (0.78%) A+ Certification
12 6 (0.78%) DBS Check
12 6 (0.78%) HNC
13 5 (0.65%) ITIL Foundation Certificate
14 3 (0.39%) JNCIS
Quality Assurance & Compliance
1 110 (14.32%) SLA
2 3 (0.39%) ISO/IEC 27001
2 3 (0.39%) QA
System Software
1 370 (48.18%) Active Directory
2 67 (8.72%) VMware Infrastructure
3 38 (4.95%) Hyper-V
4 19 (2.47%) Terminal Services
5 13 (1.69%) Terminal Server
6 10 (1.30%) XenApp
7 8 (1.04%) vSphere
8 4 (0.52%) XenServer
9 2 (0.26%) VMware ESXi
9 2 (0.26%) XenDesktop
10 1 (0.13%) Firmware
10 1 (0.13%) Microsoft App-V
Systems Management
1 18 (2.34%) SCCM
2 9 (1.17%) SCOM
3 6 (0.78%) Backup Exec
3 6 (0.78%) Microsoft Data Protection Manager
4 4 (0.52%) Norton AntiVirus
5 3 (0.39%) Nagios
5 3 (0.39%) Tivoli
Vendors
1 360 (46.88%) Microsoft
2 133 (17.32%) Citrix
3 89 (11.59%) VMware
4 49 (6.38%) iManage
5 48 (6.25%) Cisco
6 33 (4.30%) Apple
7 21 (2.73%) HP
8 19 (2.47%) Oracle
9 17 (2.21%) Acronis
10 15 (1.95%) Google
11 12 (1.56%) Trend Micro
12 11 (1.43%) SAP
13 9 (1.17%) Red Hat
13 9 (1.17%) Symantec
14 8 (1.04%) Lotus
14 8 (1.04%) Remedy
14 8 (1.04%) Sophos
15 7 (0.91%) CheckPoint
15 7 (0.91%) IBM
15 7 (0.91%) WatchGuard
West Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £25000 Per Annum
Posted: 3 hours ago
Bristol, Avon
Emponics Ltd
Salary: £19000 - £21000 per annum
Posted: 3 hours ago
Guildford, Surrey
Reed Technology
Salary: £18000 - £20000 per annum
Posted: 20 hours ago
London
Briswin
Salary: From £25,000 to £28,000 per annum
Posted: 21 hours ago
Hassocks, West Sussex
Friday Media Group
Salary: From £25,000 to £30,000 per annum DOE
Posted: 23 hours ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £35,000 per annum
Posted: 23 hours ago
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £27,000 per annum + Training + Career progression
Posted: 23 hours ago
Cambridge, Cambridgeshire
CV Screen Ltd
Salary: to £24k + Benefits
Posted: Yesterday
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £16000 - £20000 per annum + pension, BUPA
Posted: Yesterday
Canary Wharf, London, South East
BGC Partners
Salary: Competitive Salary + Bonus + Benefits
Posted: Yesterday
Oxfordshire
Interquest - IQ Public Sector
Salary: £20000 - £22000 per annum
Posted: 2 days ago
West Sussex
ARC IT Recruitment Ltd
Salary: 25000
Posted: 2 days ago
City of London
Opal Tree Solutions
Salary: £25000 - £35000 per annum + Bonus/Discounts/Gym/LA
Posted: 2 days ago
Oxford, Oxfordshire
Redrock Consulting Ltd
Salary: £14000 - £17000 per annum + Excellent Benfits & Development
Posted: 2 days ago
Bedford, Bedfordshire
Bluetownonline
Posted: 2 days ago
West London
Guru Careers
Salary: 20000 Per Annum + Benefits
Posted: 3 days ago
Fareham, Hampshire
ServerHouse Ltd
Posted: 3 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Competitive Salary + Career Progression + Benefits
Posted: 3 days ago
East Riding
Applause IT Innovation
Salary: £18000 - £20000 per annum + Pension, Health Care
Posted: 3 days ago
Dewsbury, West Yorkshire
Greywood Associates Limited
Salary: £9 - £10 per hour
Posted: 3 days ago
London
Information Technology Services
Salary: £25k - 32k per year
Posted: 4 days ago
Hemel Hempstead, Hertfordshire
Understanding Recruitment
Salary: £18000.00 - £22000.00 per annum + Bonus and Training
Posted: 5 days ago
City, London
Harrington Starr
Salary: £27000 - £33000 per annum
Posted: 6 days ago
London
Joseph Harry Ltd
Salary: £28000 - £35000 per annum + Bonus + Pension
Posted: 6 days ago
East Sussex
ARC IT Recruitment Ltd
Salary: £21000 Per Annum
Posted: 6 days ago
Hastings, East Sussex
ARC IT Recruitment Ltd
Salary: £15000 - £22000 Per Annum
Posted: 6 days ago
City, London
Oscar
Salary: £26000 - £35000 per annum
Posted: 6 days ago
Nottingham, Nottinghamshire
Searchability
Salary: £18000 per annum
Posted: 6 days ago
London
Bluetown Online LTD
Salary: £23000 - £26000 per annum
Posted: 7 days ago
London
AWD online
Salary: £18,000 - £22,000 per annum
Posted: 8 days ago