The table below looks at the statistics for the Help Desk Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 1 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Jul 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 674 594 568
Rank change year-on-year
-80 -26
Permanent jobs requiring a Help Desk Support 221 343 364
As % of all permanent IT jobs located in the UK 0.20% 0.29% 0.33%
As % of the Job Titles category 0.21% 0.30% 0.35%
Number of salaries quoted 193 318 337
Average salary £22,500 £23,500 £22,000
Average salary % change year-on-year
-4.25% +6.81%
90% offered a salary of more than £18,500 £18,000 £16,500
10% offered a salary of more than £30,000 £31,500 £28,000
UK excluding London average salary £22,000 £22,500 £21,500
% change year-on-year
-2.22% +4.65%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104429 113406 103826
As % of all permanent IT jobs located in the UK 94.50% 94.54% 94.56%
Number of salaries quoted 86226 93036 86429
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support within the UK.

Help Desk Support Salary Trend in the UK

Help Desk Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support over the 3 months to 1 July 2015 within the UK.

Help Desk Support Salary Histogram in the UK

Help Desk Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 1 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -83 216 £22,500 -4.25% 23
South East -10 73 £22,500 +3.44% 7
London -11 53 £26,500 +6.00% 8
East of England +9 37 £22,500 -5.26% 3
North West +8 23 £18,500 -22.91% 3
Berkshire -1 19 £23,000 +3.37% 1
City of London +19 13 £23,500 +6.81% 4
Kent +10 13 £25,000 +25.00%
South West -41 13 £19,125 -17.74%
Bedfordshire +20 12 £23,500 +6.81% 1
Manchester +9 12 £21,000 -19.23% 1
Luton +14 11 £23,500 +6.81% 1
Hertfordshire -3 11 £22,500 -1.09% 1
Surrey -1 10 £22,500 -4.25% 2
Lancashire -7 10 £18,500 +68.18%
Oxfordshire - 10 £19,000 -
Buckinghamshire 0 9 £20,000 +14.28%
Bristol +3 8 £18,500 -5.12%
Blackpool - 8 £18,500 -
Cambridgeshire +11 7 £21,750 +4.81%
East Midlands +7 7 £19,500 -
Reading -4 7 £23,000 +4.54% 1
Hampshire -9 7 £24,500 +22.50% 3
Milton Keynes -13 7 £19,000 +8.57%
West Midlands -15 7 £28,000 +3.70% 2
Hemel Hempstead - 7 £22,500 - 1
Birmingham -9 6 - - 1
Cambridge +13 5 £22,500 +12.50%
Suffolk +5 5 £22,000 +10.00%
Ipswich -10 5 £22,000 +10.00%

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 1 July 2015, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 372 (72.80%) Windows
2 276 (54.01%) Microsoft
3 246 (48.14%) Active Directory
4 216 (42.27%) MS Office
5 166 (32.49%) MS Excel
6 158 (30.92%) Windows 7
7 104 (20.35%) Windows XP
8 101 (19.77%) Windows 8
9 92 (18.00%) Citrix
10 91 (17.81%) MS Exchange
11 90 (17.61%) ITIL
12 87 (17.03%) Windows Server 2008
13 83 (16.24%) SLA
14 69 (13.50%) Microsoft Certification
15 60 (11.74%) Degree
16 57 (11.15%) Windows Server 2003
16 57 (11.15%) Windows Server 2012
17 56 (10.96%) TCP/IP
18 52 (10.18%) WAN
19 50 (9.78%) VMware
20 46 (9.00%) Blackberry
20 46 (9.00%) LAN
21 43 (8.41%) Law
22 42 (8.22%) Firewall
23 40 (7.83%) DNS
23 40 (7.83%) VPN
23 40 (7.83%) MCP
24 38 (7.44%) Finance
25 37 (7.24%) SQL
26 35 (6.85%) Hyper-V

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 1 July 2015, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 91 (17.81%) MS Exchange
2 27 (5.28%) WorkSite
3 25 (4.89%) Exchange Server 2010
4 21 (4.11%) Exchange Server 2007
4 21 (4.11%) SharePoint
5 15 (2.94%) Exchange Server 2000
6 14 (2.74%) Lync
7 13 (2.54%) Exchange Server 2013
8 12 (2.35%) Blackberry Enterprise Server
9 6 (1.17%) Exchange Server 2003
10 4 (0.78%) IIS
11 1 (0.20%) CMS
11 1 (0.20%) SharePoint 2013
Applications
1 216 (42.27%) MS Office
2 166 (32.49%) MS Excel
3 13 (2.54%) MS PowerPoint
4 3 (0.59%) Adobe Creative Suite
5 2 (0.39%) MS Project
5 2 (0.39%) InfoPath
6 1 (0.20%) Spreadsheet
Business Applications
1 4 (0.78%) Remedy ITSM
2 3 (0.59%) Dynamics CRM
3 2 (0.39%) HiPortfolio
4 1 (0.20%) SAP CCM
4 1 (0.20%) SAP Business One
4 1 (0.20%) SAP ERP
4 1 (0.20%) AWD
Cloud Services
1 28 (5.48%) Office 365
2 5 (0.98%) SaaS
3 3 (0.59%) Cloud Computing
4 2 (0.39%) PaaS
4 2 (0.39%) IaaS
5 1 (0.20%) Mimecast
5 1 (0.20%) Google Apps
5 1 (0.20%) Microsoft Azure
Communications & Networking
1 56 (10.96%) TCP/IP
2 52 (10.18%) WAN
3 46 (9.00%) LAN
4 42 (8.22%) Firewall
5 40 (7.83%) VPN
5 40 (7.83%) DNS
6 29 (5.68%) DHCP
7 21 (4.11%) Wireless
8 18 (3.52%) VoIP
9 16 (3.13%) Internet
10 11 (2.15%) SAN
11 9 (1.76%) Wi-Fi
12 6 (1.17%) VLAN
13 5 (0.98%) Broadband
14 4 (0.78%) IP Telephony
15 3 (0.59%) Network Security
15 3 (0.59%) Extranet
16 2 (0.39%) PBX
16 2 (0.39%) NAS
16 2 (0.39%) PABX
Database & Business Intelligence
1 32 (6.26%) SQL Server
2 5 (0.98%) SQL Server 2012
3 3 (0.59%) Crystal Reports
4 2 (0.39%) Relational Database
4 2 (0.39%) SQL Server 2008
5 1 (0.20%) MySQL
5 1 (0.20%) Oracle Reports
5 1 (0.20%) MS Access
5 1 (0.20%) SQL Server Reporting Services
Development Applications
1 1 (0.20%) JIRA
1 1 (0.20%) Team Foundation Server
General
1 43 (8.41%) Law
2 38 (7.44%) Finance
3 26 (5.09%) Telecoms
4 14 (2.74%) Banking
5 11 (2.15%) Legal
6 10 (1.96%) Retail
7 6 (1.17%) Back Office
8 5 (0.98%) Advertising
9 4 (0.78%) Marketing
10 2 (0.39%) Electronics
10 2 (0.39%) Manufacturing
10 2 (0.39%) Aerospace
10 2 (0.39%) Billing
11 1 (0.20%) Investment Banking
11 1 (0.20%) Automotive
11 1 (0.20%) Front Office
11 1 (0.20%) Korean Language
11 1 (0.20%) Norwegian Language
11 1 (0.20%) Swedish Language
11 1 (0.20%) Games
Libraries, Frameworks & Software Standards
1 4 (0.78%) HTML
2 3 (0.59%) .NET
3 2 (0.39%) JSP
3 2 (0.39%) Web Services
4 1 (0.20%) EDI
4 1 (0.20%) MAPI
4 1 (0.20%) ASP.NET
Miscellaneous
1 46 (9.00%) Blackberry
2 22 (4.31%) Analytical Skills
3 14 (2.74%) iPhone
4 13 (2.54%) iPad
4 13 (2.54%) Mathematics
5 8 (1.57%) Computer Science
5 8 (1.57%) Video Conferencing
6 7 (1.37%) Fat Client
6 7 (1.37%) FMCG
6 7 (1.37%) Thin Client
7 6 (1.17%) Data Centre
7 6 (1.17%) Mobile Computing
8 5 (0.98%) NHS
8 5 (0.98%) Client/Server
8 5 (0.98%) PDA
9 3 (0.59%) Statistics
9 3 (0.59%) Foreign Exchange (FX)
9 3 (0.59%) EPoS
9 3 (0.59%) Enterprise Software
9 3 (0.59%) New Media
Operating Systems
1 372 (72.80%) Windows
2 158 (30.92%) Windows 7
3 104 (20.35%) Windows XP
4 101 (19.77%) Windows 8
5 87 (17.03%) Windows Server 2008
6 57 (11.15%) Windows Server 2003
6 57 (11.15%) Windows Server 2012
7 28 (5.48%) Windows Vista
8 19 (3.72%) Linux
9 18 (3.52%) Windows 2000 Server
10 16 (3.13%) Mac OS X
11 13 (2.54%) UNIX
12 11 (2.15%) Apple iOS
13 10 (1.96%) Android
14 9 (1.76%) AIX
15 2 (0.39%) Solaris
15 2 (0.39%) NetWare
15 2 (0.39%) Red Hat Enterprise Linux
16 1 (0.20%) Mac OS
16 1 (0.20%) Windows Mobile
Processes & Methodologies
1 90 (17.61%) ITIL
2 19 (3.72%) Service Management
3 18 (3.52%) Problem Management
4 15 (2.94%) CRM
5 14 (2.74%) Service Delivery
6 11 (2.15%) ITSM
6 11 (2.15%) Time Management
6 11 (2.15%) ERP
6 11 (2.15%) Document Management
6 11 (2.15%) Software Testing
6 11 (2.15%) Incident Management
7 9 (1.76%) Mobile Device Management
8 8 (1.57%) Microsoft Office Automation
8 8 (1.57%) Office Automation
9 5 (0.98%) Line Management
9 5 (0.98%) Software Deployment
10 4 (0.78%) Logistics
11 3 (0.59%) DNA
11 3 (0.59%) Web Development
11 3 (0.59%) Release Management
Programming Languages
1 37 (7.24%) SQL
2 16 (3.13%) C
3 5 (0.98%) PowerShell
4 2 (0.39%) VB
5 1 (0.20%) VB6
5 1 (0.20%) PL/SQL
Qualifications
1 69 (13.50%) Microsoft Certification
2 60 (11.74%) Degree
3 40 (7.83%) MCP
4 34 (6.65%) MCSE
4 34 (6.65%) MCITP
5 24 (4.70%) MCSA
6 22 (4.31%) CCNA
6 22 (4.31%) Cisco Certification
7 20 (3.91%) ITIL Certification
8 13 (2.54%) MCTS
9 7 (1.37%) MOS
10 6 (1.17%) HND
11 5 (0.98%) HNC
12 4 (0.78%) A+ Certification
13 3 (0.59%) SC Cleared
13 3 (0.59%) Security Cleared
14 2 (0.39%) ITIL Foundation Certificate
15 1 (0.20%) Citrix Certification
Quality Assurance & Compliance
1 83 (16.24%) SLA
2 2 (0.39%) QA
2 2 (0.39%) JSP 440
3 1 (0.20%) ISO 9000
System Software
1 246 (48.14%) Active Directory
2 35 (6.85%) Hyper-V
3 32 (6.26%) VMware Infrastructure
4 18 (3.52%) XenApp
5 5 (0.98%) XenDesktop
5 5 (0.98%) vSphere
6 4 (0.78%) Terminal Services
6 4 (0.78%) VMware ESX
7 1 (0.20%) VMware Workstation
7 1 (0.20%) Firmware
7 1 (0.20%) VirtualBox
7 1 (0.20%) KVM
Systems Management
1 16 (3.13%) SCCM
2 7 (1.37%) SCOM
2 7 (1.37%) Tivoli
2 7 (1.37%) MOM
2 7 (1.37%) Systems Management Server (SMS)
3 5 (0.98%) Backup Exec
4 3 (0.59%) Norton AntiVirus
5 2 (0.39%) AirWatch
6 1 (0.20%) WSUS
6 1 (0.20%) MAILsweeper
6 1 (0.20%) DameWare
6 1 (0.20%) McAfee ePO
6 1 (0.20%) Opscode Chef
Vendors
1 276 (54.01%) Microsoft
2 92 (18.00%) Citrix
3 50 (9.78%) VMware
4 29 (5.68%) HP
5 21 (4.11%) Apple
6 20 (3.91%) Cisco
7 13 (2.54%) Adobe
8 8 (1.57%) SAP
8 8 (1.57%) Sage
8 8 (1.57%) Hummingbird
8 8 (1.57%) OpenText
8 8 (1.57%) Meridio
9 6 (1.17%) Mitel
9 6 (1.17%) Bloomberg
9 6 (1.17%) Symantec
9 6 (1.17%) IBM
9 6 (1.17%) Dell
9 6 (1.17%) Avaya
9 6 (1.17%) MobileIron
10 5 (0.98%) LANDesk
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