The table below looks at the statistics for the Help Desk Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 524 601 594
Rank change year-on-year
+77 -7
Permanent jobs requiring a Help Desk Support 421 310 310
As % of all permanent IT jobs located in the UK 0.38% 0.28% 0.27%
As % of the Job Titles category 0.40% 0.30% 0.28%
Number of salaries quoted 365 293 287
Average salary £22,500 £22,500 £22,500
90% offered a salary of more than £17,000 £18,000 £17,000
10% offered a salary of more than £29,000 £30,100 £31,000
UK excluding London average salary £21,500 £21,500 £20,500
% change year-on-year
- +4.87%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
106025 103677 110089
As % of all permanent IT jobs located in the UK 94.67% 94.68% 95.33%
Number of salaries quoted 88349 84138 94850
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support within the UK.

Help Desk Support Salary Trend in the UK

Help Desk Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support over the 3 months to 19 December 2014 within the UK.

Help Desk Support Salary Histogram in the UK

Help Desk Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +80 409 £22,500 - 27
London +71 132 £26,000 -5.45% 10
South East +27 107 £21,750 -3.33% 4
South West +19 52 £22,500 +11.54% 1
East of England +3 48 £20,000 -13.04% 5
Hertfordshire +9 27 £16,750 -33.00% 1
Surrey +1 25 £21,500 +2.38% 1
North West -14 24 £20,000 -2.43% 5
Yorkshire -10 23 £20,000 +15.94% 1
Berkshire +4 21 £23,500 +14.63%
Bristol +15 19 £22,500 +20.00%
Oxfordshire +15 15 £35,000 +58.19%
Buckinghamshire +11 15 £19,000 -12.64% 2
Manchester -17 14 £19,500 +5.40% 5
Hampshire -29 14 £19,000 -15.92% 1
East Midlands +29 13 £18,500 -11.90%
Milton Keynes +5 13 £22,000 +4.76% 1
West Yorkshire -6 13 £19,000 +13.43%
Stevenage - 13 £16,500 -
Cambridgeshire -19 12 £24,000 +2.12% 4
West Sussex +4 11 £22,000 +7.97%
Wiltshire -1 11 £24,000 +2.26% 1
Gloucestershire -15 11 £23,500 +16.49%
Cheltenham - 11 £23,500 -
Somerset +13 10 £22,750 +4.16% 1
West Midlands -15 10 £20,000 - 2
City of London +18 9 £27,500 +3.77% 2
Reading +3 9 £22,500 +7.14%
Newbury +14 8 - -
Croydon +8 8 £24,000 +4.34%

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 19 December 2014, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 547 (71.04%) Windows
2 378 (49.09%) Microsoft
3 357 (46.36%) Active Directory
4 328 (42.60%) MS Office
5 279 (36.23%) MS Excel
6 214 (27.79%) Windows 7
7 203 (26.36%) ITIL
7 203 (26.36%) Windows XP
8 146 (18.96%) Windows Server 2008
8 146 (18.96%) MS Exchange
9 135 (17.53%) Windows Server 2003
10 122 (15.84%) TCP/IP
11 113 (14.68%) Degree
12 102 (13.25%) SLA
13 97 (12.60%) Citrix
14 95 (12.34%) Finance
15 94 (12.21%) VMware
15 94 (12.21%) Firewall
16 80 (10.39%) DNS
17 75 (9.74%) VPN
18 70 (9.09%) Microsoft Certification
19 66 (8.57%) Windows Server 2012
20 65 (8.44%) DHCP
21 62 (8.05%) Windows Vista
22 61 (7.92%) Law
23 56 (7.27%) Legal
24 54 (7.01%) SQL Server
25 53 (6.88%) Exchange Server 2007
26 50 (6.49%) Blackberry
26 50 (6.49%) WAN

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 19 December 2014, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 146 (18.96%) MS Exchange
2 53 (6.88%) Exchange Server 2007
3 49 (6.36%) Exchange Server 2010
4 26 (3.38%) SharePoint
5 24 (3.12%) WorkSite
6 19 (2.47%) Blackberry Enterprise Server
7 13 (1.69%) Exchange Server 2003
8 12 (1.56%) Exchange Server 2013
9 11 (1.43%) IBM Notes
10 8 (1.04%) CMS
11 6 (0.78%) Lync
12 5 (0.65%) IIS
13 3 (0.39%) Lotus Domino
14 2 (0.26%) SharePoint 2010
15 1 (0.13%) Exchange Server 2000
Applications
1 328 (42.60%) MS Office
2 279 (36.23%) MS Excel
3 50 (6.49%) MS PowerPoint
4 2 (0.26%) MS Project
4 2 (0.26%) MS Visio
4 2 (0.26%) Acrobat
5 1 (0.13%) Adobe Creative Suite
Business Applications
1 9 (1.17%) SAP Business One
2 4 (0.52%) Dynamics AX
2 4 (0.52%) Dynamics GP
2 4 (0.52%) Agresso
2 4 (0.52%) Dynamics NAV
3 3 (0.39%) SAP BPC
4 2 (0.26%) SAP SD
4 2 (0.26%) SAP Oil and Gas
5 1 (0.13%) Dynamics CRM
5 1 (0.13%) Remedy ITSM
Cloud Services
1 22 (2.86%) Office 365
2 8 (1.04%) SaaS
3 3 (0.39%) Cloud Computing
3 3 (0.39%) Google Apps
4 2 (0.26%) PaaS
4 2 (0.26%) IaaS
Communications & Networking
1 122 (15.84%) TCP/IP
2 94 (12.21%) Firewall
3 80 (10.39%) DNS
4 75 (9.74%) VPN
5 65 (8.44%) DHCP
6 50 (6.49%) WAN
7 45 (5.84%) LAN
8 23 (2.99%) Internet
9 21 (2.73%) VoIP
10 15 (1.95%) Wireless
11 14 (1.82%) SAN
12 10 (1.30%) Wi-Fi
12 10 (1.30%) IP Telephony
13 8 (1.04%) VLAN
14 5 (0.65%) HTTP
15 4 (0.52%) Broadband
16 3 (0.39%) ADSL
16 3 (0.39%) SMTP
16 3 (0.39%) FTP
16 3 (0.39%) HTTPS
Database & Business Intelligence
1 54 (7.01%) SQL Server
2 11 (1.43%) Crystal Reports
3 3 (0.39%) MS Access
3 3 (0.39%) SAP BW
3 3 (0.39%) SQL Server 2000
4 2 (0.26%) SQL Server 2012
5 1 (0.13%) FileMaker
Development Applications
1 1 (0.13%) Toad
1 1 (0.13%) Team Foundation Server
General
1 95 (12.34%) Finance
2 61 (7.92%) Law
3 56 (7.27%) Legal
4 22 (2.86%) Retail
5 17 (2.21%) Banking
6 15 (1.95%) Manufacturing
6 15 (1.95%) Telecoms
7 7 (0.91%) French Language
8 6 (0.78%) German Language
8 6 (0.78%) Billing
9 5 (0.65%) Advertising
10 4 (0.52%) Investment Banking
10 4 (0.52%) Marketing
10 4 (0.52%) Portuguese Language
11 3 (0.39%) Japanese Language
11 3 (0.39%) Automotive
11 3 (0.39%) Publishing
12 2 (0.26%) Front Office
12 2 (0.26%) Back Office
12 2 (0.26%) Electronics
Libraries, Frameworks & Software Standards
1 2 (0.26%) HTML
1 2 (0.26%) .NET
1 2 (0.26%) ASP.NET
2 1 (0.13%) COM
2 1 (0.13%) Web Services
Miscellaneous
1 50 (6.49%) Blackberry
2 35 (4.55%) Analytical Skills
3 30 (3.90%) Mathematics
3 30 (3.90%) Computer Science
4 11 (1.43%) iPhone
5 9 (1.17%) Client/Server
5 9 (1.17%) EPoS
6 8 (1.04%) Data Structures
7 5 (0.65%) Data Extraction
7 5 (0.65%) NHS
7 5 (0.65%) AS400
8 4 (0.52%) Handset
8 4 (0.52%) Digital Media
8 4 (0.52%) Video Conferencing
9 3 (0.39%) Smartphone
9 3 (0.39%) iSeries
9 3 (0.39%) CMDB
9 3 (0.39%) PACS
10 2 (0.26%) Management Information System
10 2 (0.26%) IVR
Operating Systems
1 547 (71.04%) Windows
2 214 (27.79%) Windows 7
3 203 (26.36%) Windows XP
4 146 (18.96%) Windows Server 2008
5 135 (17.53%) Windows Server 2003
6 66 (8.57%) Windows Server 2012
7 62 (8.05%) Windows Vista
8 50 (6.49%) Windows 8
9 17 (2.21%) Mac OS X
9 17 (2.21%) Linux
10 14 (1.82%) Windows 2000
11 12 (1.56%) UNIX
11 12 (1.56%) Windows 2000 Server
12 7 (0.91%) Android
13 6 (0.78%) Mac OS
14 5 (0.65%) Apple iOS
14 5 (0.65%) Windows Mobile
15 4 (0.52%) Mac OS X Server
16 1 (0.13%) CentOS
16 1 (0.13%) Red Hat Enterprise Linux
Processes & Methodologies
1 203 (26.36%) ITIL
2 41 (5.32%) Service Management
2 41 (5.32%) Incident Management
3 27 (3.51%) CRM
4 25 (3.25%) Time Management
5 23 (2.99%) Document Management
6 22 (2.86%) Service Delivery
7 21 (2.73%) Change Control
8 20 (2.60%) Disaster Recovery
9 16 (2.08%) ERP
10 15 (1.95%) ITSM
11 13 (1.69%) E-Commerce
12 12 (1.56%) Risk Management
12 12 (1.56%) Asset Management
13 10 (1.30%) Problem Management
14 8 (1.04%) Business Intelligence
14 8 (1.04%) Mentoring
15 7 (0.91%) ITIL V3
15 7 (0.91%) Content Management
16 6 (0.78%) Data Analysis
Programming Languages
1 48 (6.23%) SQL
2 17 (2.21%) C
3 7 (0.91%) Java
3 7 (0.91%) JavaScript
4 2 (0.26%) C#
5 1 (0.13%) C++
5 1 (0.13%) T-SQL
5 1 (0.13%) PowerShell
Qualifications
1 113 (14.68%) Degree
2 70 (9.09%) Microsoft Certification
3 48 (6.23%) MCP
4 41 (5.32%) MCSE
5 30 (3.90%) ITIL Foundation Certificate
6 23 (2.99%) A+ Certification
7 22 (2.86%) ITIL Certification
7 22 (2.86%) MCITP
8 18 (2.34%) Security Cleared
9 16 (2.08%) HND
10 13 (1.69%) SC Cleared
11 12 (1.56%) MCSA
12 8 (1.04%) Cisco Certification
13 7 (0.91%) CCNA
13 7 (0.91%) Network+ Certification
14 6 (0.78%) MCDST
15 3 (0.39%) CCSA
15 3 (0.39%) CISSP
16 2 (0.26%) HNC
16 2 (0.26%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 102 (13.25%) SLA
2 4 (0.52%) Sarbanes-Oxley
3 3 (0.39%) ISO/IEC 27001
4 1 (0.13%) ISO 9001
System Software
1 357 (46.36%) Active Directory
2 44 (5.71%) VMware Infrastructure
3 36 (4.68%) Hyper-V
4 11 (1.43%) vSphere
5 10 (1.30%) XenApp
6 9 (1.17%) Terminal Services
7 8 (1.04%) VMware ESXi
8 5 (0.65%) XenDesktop
9 1 (0.13%) Microsoft App-V
9 1 (0.13%) MetaFrame
9 1 (0.13%) Terminal Server
9 1 (0.13%) XenServer
Systems Management
1 16 (2.08%) Backup Exec
2 13 (1.69%) SCCM
3 9 (1.17%) Norton AntiVirus
4 3 (0.39%) WSUS
5 2 (0.26%) Tivoli
5 2 (0.26%) Cisco UCCX
5 2 (0.26%) Symantec Enterprise Vault
6 1 (0.13%) SCDPM
6 1 (0.13%) Tivoli Storage Manager
6 1 (0.13%) MOM
6 1 (0.13%) Systems Management Server (SMS)
6 1 (0.13%) McAfee ePO
Vendors
1 378 (49.09%) Microsoft
2 97 (12.60%) Citrix
3 94 (12.21%) VMware
4 49 (6.36%) Cisco
5 39 (5.06%) Apple
6 30 (3.90%) SAP
7 27 (3.51%) HP
8 16 (2.08%) Oracle
9 14 (1.82%) Sage
9 14 (1.82%) ServiceNow
10 13 (1.69%) Symantec
10 13 (1.69%) Remedy
11 11 (1.43%) Lotus
12 9 (1.17%) Dell
12 9 (1.17%) LANDesk
13 8 (1.04%) McAfee
14 7 (0.91%) Adobe
14 7 (0.91%) Business Objects
14 7 (0.91%) Mitel
14 7 (0.91%) NetSuite
Oldham
Capita - ITIN
Salary: £18500.00 - £19000.00 per annum
Posted: 9 hours ago
Stockport
Applause IT Innovation
Salary: £17000 - £19000 per annum + Pension
Posted: 15 hours ago
Burton-On-Trent, Staffordshire
Bluetownonline
Salary: Competitive
Posted: 15 hours ago
Milton Keynes, Buckinghamshire
Focus IT Recruitment
Salary: From £25,000 to £28,000 per annum + Great Benefits
Posted: 15 hours ago
City, London
Premier Group Recruitment
Salary: £19000 - £20000 per annum + Mobile, Laptop
Posted: 17 hours ago
Oldham
Capita - ITIN
Salary: £16000.00 per annum
Posted: 3 days ago
Sheffield
Nigel Frank International Limited - Newcastle
Posted: 4 days ago
Manchester
Blue Town Online
Salary: £20k per year
Posted: 4 days ago
City, London
Mortimer Spinks
Salary: £16000 - £18000 per annum + Great Package
Posted: 4 days ago
North West London
Mortimer Spinks
Salary: £20000 - £25000 per annum + Great Package
Posted: 4 days ago
Peterborough, Cambridgeshire
Polar Recruitment
Salary: £18000 - £21000 per annum + + Benefits
Posted: 4 days ago
Guildford, Surrey
Information Technology Services
Salary: £18k - 22k per year
Posted: 5 days ago
London
Information Technology Services
Salary: £28k - 30k per year
Posted: 5 days ago
London
Information Technology Services
Salary: £25k - 30k per year
Posted: 5 days ago
High Wycombe, Buckinghamshire
Allied Worldwide
Salary: Unspecified
Posted: 11 days ago
London
Hays IT - Uk Posting account
Salary: £35000.00 - £45000.00 per annum + Benefits
Posted: 15 days ago
London
Applause IT Innovation
Salary: £40000 - £45000 per annum + bonus + benefits
Posted: 17 days ago
London
Computer Futures
Salary: £20000 - £24000 per annum + competitive
Posted: 18 days ago
London, Edware, Barnet, Watford, Harrow, United...
XIST4 IT LIMITED
Salary: £25-27,000 + Bens
Posted: 18 days ago
Cambridge, Cambridgeshire
UK Shared Business Services Ltd
Salary: From £21,517 to £25,210 per annum
Posted: 21 days ago