The table below looks at the statistics for the Help Desk Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 28 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Nov 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 535 617 599
Rank change year-on-year
+82 -18
Permanent jobs requiring a Help Desk Support 424 289 311
As % of all permanent IT jobs located in the UK 0.37% 0.26% 0.27%
As % of the Job Titles category 0.39% 0.27% 0.28%
Number of salaries quoted 369 270 282
Average salary £22,500 £22,500 £22,000
Average salary % change year-on-year
- +2.27%
90% offered a salary of more than £17,000 £17,793 £17,000
10% offered a salary of more than £28,000 £30,000 £31,000
UK excluding London average salary £21,500 £22,000 £20,000
% change year-on-year
-2.27% +10.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
109010 105147 109704
As % of all permanent IT jobs located in the UK 94.64% 94.71% 95.35%
Number of salaries quoted 90448 86287 94223
Average salary £45,000 £44,000 £42,500
Average salary % change year-on-year
+2.27% +3.52%
90% offered a salary of more than £26,448 £26,500 £26,450
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support within the UK.

Help Desk Support Salary Trend in the UK

Help Desk Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support over the 3 months to 28 November 2014 within the UK.

Help Desk Support Salary Histogram in the UK

Help Desk Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 28 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +63 410 £22,500 - 31
South East +23 121 £22,000 -2.22% 3
London +47 114 £25,000 -5.66% 13
South West +24 60 £22,500 +2.27% 2
East of England 0 43 £20,000 -12.08% 4
Hertfordshire +8 27 £16,500 -45.00% 2
Berkshire +22 26 £23,500 +8.04%
North West -17 25 £20,000 +2.56% 3
Surrey -4 23 £21,500 +4.87% 1
Yorkshire -18 23 £19,500 +13.04% 4
Buckinghamshire +12 19 £22,000 +7.31% 2
Bristol +12 19 £21,500 +2.38%
Hampshire -20 19 £19,000 -15.92%
Oxfordshire +16 16 £35,000 +43.58%
Stevenage +23 15 £16,500 -45.00%
Milton Keynes +9 15 £22,000 +7.31% 1
Somerset - 14 £24,000 - 1
East Midlands +13 13 £18,500 -11.90%
West Yorkshire -3 13 £17,000 - 2
Gloucestershire -13 13 £21,000 -4.54% 1
Manchester -16 13 £19,750 +36.20% 3
Cheltenham - 13 £21,000 -
Reading +14 12 £23,500 +6.81%
West Sussex +9 11 £22,750 +7.05%
West Midlands -7 11 £20,000 - 2
Wiltshire 0 10 £24,000 +2.26% 1
Bath - 10 £24,000 - 1
Croydon +13 9 £24,000 +9.09%
Cheshire -10 9 £20,000 -11.11%
Newbury +14 8 - -

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 28 November 2014, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 544 (71.02%) Windows
2 379 (49.48%) Microsoft
3 367 (47.91%) Active Directory
4 339 (44.26%) MS Office
5 288 (37.60%) MS Excel
6 216 (28.20%) Windows 7
7 208 (27.15%) ITIL
8 202 (26.37%) Windows XP
9 154 (20.10%) Windows Server 2008
10 150 (19.58%) MS Exchange
11 144 (18.80%) Windows Server 2003
12 122 (15.93%) TCP/IP
13 115 (15.01%) Degree
14 102 (13.32%) SLA
15 101 (13.19%) Citrix
16 91 (11.88%) Finance
17 89 (11.62%) VMware
18 86 (11.23%) Firewall
19 77 (10.05%) DNS
20 75 (9.79%) VPN
21 73 (9.53%) Microsoft Certification
22 70 (9.14%) DHCP
23 67 (8.75%) Windows Vista
24 63 (8.22%) Law
25 62 (8.09%) Windows Server 2012
26 58 (7.57%) Exchange Server 2007
27 56 (7.31%) Legal
27 56 (7.31%) SQL Server
28 52 (6.79%) Exchange Server 2010
28 52 (6.79%) Windows 8

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 28 November 2014, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 150 (19.58%) MS Exchange
2 58 (7.57%) Exchange Server 2007
3 52 (6.79%) Exchange Server 2010
4 26 (3.39%) SharePoint
5 23 (3.00%) WorkSite
6 19 (2.48%) Blackberry Enterprise Server
7 14 (1.83%) Exchange Server 2003
7 14 (1.83%) Exchange Server 2013
8 11 (1.44%) IBM Notes
9 8 (1.04%) CMS
10 7 (0.91%) IIS
11 6 (0.78%) Lync
12 4 (0.52%) Lotus Domino
13 3 (0.39%) Exchange Server 2000
14 2 (0.26%) SharePoint 2010
15 1 (0.13%) Apache
15 1 (0.13%) Tomcat
Applications
1 339 (44.26%) MS Office
2 288 (37.60%) MS Excel
3 47 (6.14%) MS PowerPoint
4 3 (0.39%) Adobe Creative Suite
5 2 (0.26%) QuarkXPress
6 1 (0.13%) MS Project
6 1 (0.13%) MS Visio
6 1 (0.13%) Acrobat
Business Applications
1 8 (1.04%) SAP Business One
2 4 (0.52%) Agresso
2 4 (0.52%) Dynamics NAV
2 4 (0.52%) Dynamics AX
2 4 (0.52%) Dynamics GP
3 3 (0.39%) SAP Oil and Gas
3 3 (0.39%) SAP BPC
4 2 (0.26%) SAP SD
5 1 (0.13%) Remedy ITSM
Cloud Services
1 20 (2.61%) Office 365
2 8 (1.04%) SaaS
3 3 (0.39%) Google Apps
4 1 (0.13%) Cloud Computing
4 1 (0.13%) PaaS
4 1 (0.13%) IaaS
Communications & Networking
1 122 (15.93%) TCP/IP
2 86 (11.23%) Firewall
3 77 (10.05%) DNS
4 75 (9.79%) VPN
5 70 (9.14%) DHCP
6 42 (5.48%) WAN
7 36 (4.70%) LAN
8 28 (3.66%) VoIP
9 23 (3.00%) Internet
10 18 (2.35%) Wireless
11 10 (1.31%) IP Telephony
11 10 (1.31%) SAN
12 9 (1.17%) Wi-Fi
13 8 (1.04%) VLAN
14 5 (0.65%) HTTP
15 4 (0.52%) Broadband
16 3 (0.39%) LDAP
16 3 (0.39%) ADSL
16 3 (0.39%) SMTP
16 3 (0.39%) FTP
Database & Business Intelligence
1 56 (7.31%) SQL Server
2 10 (1.31%) Crystal Reports
3 4 (0.52%) SQL Server 2000
4 3 (0.39%) MS Access
4 3 (0.39%) SAP BW
5 2 (0.26%) SQL Server 2012
6 1 (0.13%) Oracle Database
6 1 (0.13%) MySQL
6 1 (0.13%) Oracle Database 10g
6 1 (0.13%) FileMaker
6 1 (0.13%) SQL Server 2005
6 1 (0.13%) Oracle Database 11g
6 1 (0.13%) SQL Server 2008
Development Applications
1 2 (0.26%) Toad
General
1 91 (11.88%) Finance
2 63 (8.22%) Law
3 56 (7.31%) Legal
4 27 (3.52%) Retail
5 18 (2.35%) Manufacturing
5 18 (2.35%) Telecoms
6 13 (1.70%) Banking
7 8 (1.04%) Advertising
8 7 (0.91%) French Language
9 6 (0.78%) German Language
9 6 (0.78%) Billing
10 5 (0.65%) Publishing
11 4 (0.52%) Investment Banking
11 4 (0.52%) Marketing
11 4 (0.52%) Portuguese Language
12 3 (0.39%) Automotive
12 3 (0.39%) Electronics
13 2 (0.26%) Front Office
13 2 (0.26%) Private Banking
13 2 (0.26%) Japanese Language
Libraries, Frameworks & Software Standards
1 4 (0.52%) .NET
2 2 (0.26%) ASP.NET
2 2 (0.26%) HTML
3 1 (0.13%) COM
3 1 (0.13%) CSS
3 1 (0.13%) Web Services
3 1 (0.13%) SAML
3 1 (0.13%) Middleware
3 1 (0.13%) Oracle Fusion
Miscellaneous
1 47 (6.14%) Blackberry
2 34 (4.44%) Mathematics
3 30 (3.92%) Analytical Skills
4 26 (3.39%) Computer Science
5 13 (1.70%) EPoS
6 11 (1.44%) Client/Server
6 11 (1.44%) iPhone
7 7 (0.91%) Data Structures
8 5 (0.65%) Video Conferencing
8 5 (0.65%) Data Extraction
8 5 (0.65%) NHS
9 4 (0.52%) AS400
10 3 (0.39%) PACS
10 3 (0.39%) Smartphone
10 3 (0.39%) DTV
10 3 (0.39%) CMDB
10 3 (0.39%) iPad
10 3 (0.39%) Digital Media
11 2 (0.26%) User Experience
11 2 (0.26%) iSeries
Operating Systems
1 544 (71.02%) Windows
2 216 (28.20%) Windows 7
3 202 (26.37%) Windows XP
4 154 (20.10%) Windows Server 2008
5 144 (18.80%) Windows Server 2003
6 67 (8.75%) Windows Vista
7 62 (8.09%) Windows Server 2012
8 52 (6.79%) Windows 8
9 17 (2.22%) Mac OS X
10 16 (2.09%) Linux
11 14 (1.83%) Windows 2000
11 14 (1.83%) Windows 2000 Server
12 11 (1.44%) UNIX
13 7 (0.91%) Windows Mobile
13 7 (0.91%) Apple iOS
13 7 (0.91%) Android
14 6 (0.78%) Mac OS
15 4 (0.52%) Mac OS X Server
16 1 (0.13%) CentOS
16 1 (0.13%) Red Hat Enterprise Linux
Processes & Methodologies
1 208 (27.15%) ITIL
2 44 (5.74%) Incident Management
3 40 (5.22%) Service Management
4 27 (3.52%) Change Control
5 26 (3.39%) Disaster Recovery
5 26 (3.39%) CRM
6 23 (3.00%) Service Delivery
6 23 (3.00%) Time Management
7 20 (2.61%) Document Management
8 16 (2.09%) Problem Management
9 14 (1.83%) Risk Management
10 13 (1.70%) ITSM
11 12 (1.57%) ERP
12 11 (1.44%) E-Commerce
12 11 (1.44%) Asset Management
13 10 (1.31%) Mentoring
14 9 (1.17%) Software Distribution
14 9 (1.17%) Project Management
14 9 (1.17%) Business Intelligence
15 8 (1.04%) ITIL V3
Programming Languages
1 49 (6.40%) SQL
2 17 (2.22%) C
3 8 (1.04%) Java
3 8 (1.04%) JavaScript
4 2 (0.26%) C#
5 1 (0.13%) C++
5 1 (0.13%) PHP
5 1 (0.13%) T-SQL
5 1 (0.13%) Ruby
Qualifications
1 115 (15.01%) Degree
2 73 (9.53%) Microsoft Certification
3 47 (6.14%) MCP
4 45 (5.87%) MCSE
5 31 (4.05%) ITIL Foundation Certificate
6 29 (3.79%) MCITP
7 25 (3.26%) ITIL Certification
8 24 (3.13%) A+ Certification
9 17 (2.22%) Security Cleared
10 14 (1.83%) HND
11 13 (1.70%) SC Cleared
12 11 (1.44%) MCSA
13 8 (1.04%) Cisco Certification
13 8 (1.04%) Network+ Certification
14 7 (0.91%) CCNA
15 6 (0.78%) MCDST
16 3 (0.39%) CCSA
16 3 (0.39%) CISSP
17 2 (0.26%) HNC
17 2 (0.26%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 102 (13.32%) SLA
2 3 (0.39%) Sarbanes-Oxley
2 3 (0.39%) ISO/IEC 27001
3 1 (0.13%) QA
3 1 (0.13%) ISO 9001
System Software
1 367 (47.91%) Active Directory
2 43 (5.61%) VMware Infrastructure
3 34 (4.44%) Hyper-V
4 12 (1.57%) Terminal Services
5 9 (1.17%) XenApp
6 8 (1.04%) vSphere
6 8 (1.04%) VMware ESXi
7 4 (0.52%) XenDesktop
8 1 (0.13%) MetaFrame
8 1 (0.13%) XenServer
Systems Management
1 16 (2.09%) Backup Exec
2 12 (1.57%) SCCM
3 10 (1.31%) Norton AntiVirus
4 3 (0.39%) WSUS
4 3 (0.39%) Symantec Enterprise Vault
5 2 (0.26%) Cisco UCCX
6 1 (0.13%) McAfee ePO
6 1 (0.13%) Tivoli
6 1 (0.13%) Tivoli Storage Manager
6 1 (0.13%) SCDPM
Vendors
1 379 (49.48%) Microsoft
2 101 (13.19%) Citrix
3 89 (11.62%) VMware
4 45 (5.87%) Cisco
4 45 (5.87%) Apple
5 33 (4.31%) SAP
6 19 (2.48%) HP
7 15 (1.96%) Oracle
7 15 (1.96%) ServiceNow
8 13 (1.70%) Symantec
8 13 (1.70%) Remedy
9 11 (1.44%) Lotus
9 11 (1.44%) Sage
10 9 (1.17%) LANDesk
11 8 (1.04%) McAfee
11 8 (1.04%) Dell
11 8 (1.04%) Adobe
12 7 (0.91%) Business Objects
12 7 (0.91%) Avaya
12 7 (0.91%) NetSuite
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