The table below looks at the statistics for the Help Desk Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 1 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Sep 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 581 549 589
Rank change year-on-year
-32 +40
Permanent jobs requiring a Help Desk Support 348 349 318
As % of all permanent IT jobs located in the UK 0.30% 0.32% 0.27%
As % of the Job Titles category 0.32% 0.34% 0.29%
Number of salaries quoted 303 321 297
Average salary £24,000 £21,000 £22,000
Average salary % change year-on-year
+14.28% -4.54%
90% offered a salary of more than £17,500 £16,750 £17,000
10% offered a salary of more than £32,500 £26,000 £32,300
UK excluding London average salary £22,500 £20,500 £20,500
% change year-on-year
+9.75% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
109613 101511 111389
As % of all permanent IT jobs located in the UK 94.43% 94.24% 95.13%
Number of salaries quoted 88645 84193 95104
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support within the UK.

Help Desk Support Salary Trend in the UK

Help Desk Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support over the 3 months to 1 September 2014 within the UK.

Help Desk Support Salary Histogram in the UK

Help Desk Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 1 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -16 335 £24,000 +12.94% 33
South East +11 106 £21,250 -3.40% 9
London -11 101 £26,500 +15.21% 7
South West -6 41 £24,000 +2.12% 4
East of England -9 39 £22,750 +10.97% 3
East Sussex 0 30 £22,000 +22.22%
Brighton +3 28 £22,000 +22.22%
Hertfordshire +5 25 £17,000 -26.08% 2
Berkshire +2 23 £19,500 - 2
Bath +8 22 £24,000 -4.00%
Somerset -2 22 £24,000 -4.00%
City of London +5 20 £31,500 +26.00%
North West -16 20 £22,500 +28.57% 3
Hampshire -18 17 £20,000 -11.50% 1
Newbury +16 15 £19,500 -3.70%
Surrey -9 15 £21,500 +3.61% 1
Watford - 12 £24,000 -
East Midlands -9 11 £21,000 -2.32%
Stevenage - 10 £16,500 - 1
Essex +18 9 £32,000 +48.83% 1
West Midlands -7 9 £24,250 +34.72% 3
Cheshire -22 9 £24,000 +33.33% 2
Croydon 0 8 £24,000 +23.07% 1
Buckinghamshire -5 8 £18,000 -20.00% 1
Wiltshire -8 8 £23,000 -8.00%
Chippenham -26 8 £23,000 -8.00%
Yorkshire -52 8 £24,000 +33.33% 4
Farnborough +3 7 £27,500 +44.73%
Southampton -2 7 £20,000 -11.50% 1
Milton Keynes -6 7 £18,000 +5.88%

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 1 September 2014, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 493 (72.93%) Windows
2 357 (52.81%) Active Directory
3 329 (48.67%) MS Office
4 322 (47.63%) Microsoft
5 255 (37.72%) MS Excel
6 210 (31.07%) Windows 7
7 190 (28.11%) Windows XP
8 177 (26.18%) ITIL
9 147 (21.75%) MS Exchange
10 123 (18.20%) Windows Server 2008
11 120 (17.75%) Windows Server 2003
12 110 (16.27%) Degree
13 105 (15.53%) Citrix
14 100 (14.79%) TCP/IP
15 79 (11.69%) Blackberry
16 77 (11.39%) SLA
17 74 (10.95%) Microsoft Certification
18 73 (10.80%) Law
18 73 (10.80%) VMware
19 70 (10.36%) Finance
20 60 (8.88%) SQL Server
20 60 (8.88%) Windows 8
21 59 (8.73%) DHCP
22 58 (8.58%) Firewall
23 57 (8.43%) DNS
24 53 (7.84%) Apple
25 52 (7.69%) Windows Vista
26 50 (7.40%) Legal
27 47 (6.95%) SQL
28 44 (6.51%) VPN

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 1 September 2014, IT jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 147 (21.75%) MS Exchange
2 43 (6.36%) Exchange Server 2007
3 38 (5.62%) Blackberry Enterprise Server
4 35 (5.18%) Exchange Server 2010
5 30 (4.44%) SharePoint
6 27 (3.99%) WorkSite
7 19 (2.81%) Exchange Server 2003
8 18 (2.66%) Exchange Server 2013
9 14 (2.07%) IIS
9 14 (2.07%) IBM Notes
10 8 (1.18%) Lync
11 7 (1.04%) SharePoint 2010
11 7 (1.04%) Exchange Server 2000
12 4 (0.59%) Lotus Domino
12 4 (0.59%) SharePoint 2013
13 2 (0.30%) WordPress
14 1 (0.15%) Office Communications Server
14 1 (0.15%) Apache
14 1 (0.15%) Tomcat
14 1 (0.15%) CMS
Applications
1 329 (48.67%) MS Office
2 255 (37.72%) MS Excel
3 30 (4.44%) MS PowerPoint
4 2 (0.30%) InfoPath
4 2 (0.30%) Spreadsheet
4 2 (0.30%) QuarkXPress
5 1 (0.15%) AutoCAD
5 1 (0.15%) MS Project
5 1 (0.15%) Revit
5 1 (0.15%) SketchUp
5 1 (0.15%) MS Visio
5 1 (0.15%) Acrobat
Business Applications
1 5 (0.74%) Remedy ITSM
2 3 (0.44%) Agresso
2 3 (0.44%) SAP Oil and Gas
2 3 (0.44%) Dynamics NAV
2 3 (0.44%) Dynamics AX
2 3 (0.44%) Dynamics GP
2 3 (0.44%) SAP Business One
3 1 (0.15%) Dynamics CRM
3 1 (0.15%) SAP SD
3 1 (0.15%) Magento
3 1 (0.15%) SAP BPC
3 1 (0.15%) Fredhopper
Cloud Services
1 13 (1.92%) Office 365
2 2 (0.30%) SaaS
2 2 (0.30%) Google Apps
3 1 (0.15%) Cloud Computing
3 1 (0.15%) Microsoft Azure
Communications & Networking
1 100 (14.79%) TCP/IP
2 59 (8.73%) DHCP
3 58 (8.58%) Firewall
4 57 (8.43%) DNS
5 44 (6.51%) VPN
6 34 (5.03%) VoIP
7 29 (4.29%) LAN
8 28 (4.14%) WAN
9 21 (3.11%) Internet
9 21 (3.11%) Wireless
10 7 (1.04%) Cisco IOS
11 6 (0.89%) Structured Cabling
11 6 (0.89%) Broadband
12 5 (0.74%) VLAN
13 4 (0.59%) IP Telephony
13 4 (0.59%) iSCSI
13 4 (0.59%) ADSL
13 4 (0.59%) SMTP
13 4 (0.59%) SAN
14 3 (0.44%) HTTP
Database & Business Intelligence
1 60 (8.88%) SQL Server
2 9 (1.33%) SQL Server 2005
2 9 (1.33%) SQL Server 2008
2 9 (1.33%) SQL Server 2012
3 4 (0.59%) MS Access
4 3 (0.44%) Crystal Reports
4 3 (0.44%) SQL Server 2000
5 2 (0.30%) MySQL
6 1 (0.15%) Oracle Database 11g
6 1 (0.15%) Oracle Database 10g
6 1 (0.15%) SAP BW
6 1 (0.15%) Oracle Database
Development Applications
1 1 (0.15%) Toad
General
1 73 (10.80%) Law
2 70 (10.36%) Finance
3 50 (7.40%) Legal
4 27 (3.99%) Retail
5 22 (3.25%) Telecoms
6 17 (2.51%) Banking
6 17 (2.51%) Manufacturing
7 9 (1.33%) Marketing
8 8 (1.18%) Publishing
9 6 (0.89%) Investment Banking
10 5 (0.74%) Advertising
10 5 (0.74%) German Language
11 3 (0.44%) Electronics
12 2 (0.30%) Back Office
12 2 (0.30%) Private Banking
12 2 (0.30%) Japanese Language
12 2 (0.30%) Spanish Language
13 1 (0.15%) Mandarin Language
13 1 (0.15%) French Language
13 1 (0.15%) Billing
Libraries, Frameworks & Software Standards
1 9 (1.33%) HTML
2 8 (1.18%) .NET
3 5 (0.74%) ASP.NET
3 5 (0.74%) COM
4 4 (0.59%) CSS
5 3 (0.44%) XML
6 2 (0.30%) Web Services
6 2 (0.30%) LAMP
7 1 (0.15%) .NET Framework
7 1 (0.15%) WCF
7 1 (0.15%) Oracle Fusion
7 1 (0.15%) HTML5
7 1 (0.15%) SAML
7 1 (0.15%) Middleware
Miscellaneous
1 79 (11.69%) Blackberry
2 33 (4.88%) Mathematics
3 16 (2.37%) iPhone
4 15 (2.22%) iPad
5 14 (2.07%) EPoS
6 13 (1.92%) Client/Server
6 13 (1.92%) Video Conferencing
7 8 (1.18%) Computer Science
8 6 (0.89%) NHS
9 5 (0.74%) PACS
10 3 (0.44%) CMDB
10 3 (0.44%) DTV
10 3 (0.44%) AS400
11 2 (0.30%) Management Information System
11 2 (0.30%) Thin Client
11 2 (0.30%) Wiki
11 2 (0.30%) IVR
11 2 (0.30%) iSeries
11 2 (0.30%) Fat Client
12 1 (0.15%) Xbox
Operating Systems
1 493 (72.93%) Windows
2 210 (31.07%) Windows 7
3 190 (28.11%) Windows XP
4 123 (18.20%) Windows Server 2008
5 120 (17.75%) Windows Server 2003
6 60 (8.88%) Windows 8
7 52 (7.69%) Windows Vista
8 40 (5.92%) Windows Server 2012
9 29 (4.29%) Linux
10 17 (2.51%) Windows 2000 Server
11 15 (2.22%) Mac OS X
12 13 (1.92%) UNIX
13 11 (1.63%) Apple iOS
14 9 (1.33%) Mac OS
14 9 (1.33%) Android
15 8 (1.18%) CentOS
15 8 (1.18%) Windows 2000
15 8 (1.18%) Ubuntu
16 7 (1.04%) SUSE
16 7 (1.04%) Debian
Processes & Methodologies
1 177 (26.18%) ITIL
2 32 (4.73%) Service Management
2 32 (4.73%) Incident Management
3 29 (4.29%) Disaster Recovery
4 22 (3.25%) Change Control
5 18 (2.66%) CRM
5 18 (2.66%) Problem Management
6 17 (2.51%) Document Management
7 16 (2.37%) Project Management
7 16 (2.37%) Service Delivery
8 14 (2.07%) Asset Management
9 13 (1.92%) Time Management
10 12 (1.78%) E-Commerce
10 12 (1.78%) Risk Management
11 11 (1.63%) Software Distribution
12 10 (1.48%) ITIL V3
13 8 (1.18%) Software Deployment
13 8 (1.18%) ITSM
14 7 (1.04%) Workflow
15 6 (0.89%) Digital Marketing
Programming Languages
1 47 (6.95%) SQL
2 7 (1.04%) C
3 5 (0.74%) C#
3 5 (0.74%) Java
3 5 (0.74%) JavaScript
4 3 (0.44%) PHP
4 3 (0.44%) T-SQL
4 3 (0.44%) VB.NET
5 2 (0.30%) VB
5 2 (0.30%) PowerHouse
6 1 (0.15%) VB6
6 1 (0.15%) Ruby
6 1 (0.15%) VBA
6 1 (0.15%) Python
6 1 (0.15%) C++
Qualifications
1 110 (16.27%) Degree
2 74 (10.95%) Microsoft Certification
3 40 (5.92%) MCSE
4 38 (5.62%) MCITP
5 35 (5.18%) MCP
6 30 (4.44%) A+ Certification
7 23 (3.40%) ITIL Foundation Certificate
8 18 (2.66%) Cisco Certification
8 18 (2.66%) CCNA
9 12 (1.78%) Security Cleared
10 10 (1.48%) MCDST
10 10 (1.48%) MCSA
11 9 (1.33%) SC Cleared
12 7 (1.04%) ITIL Certification
12 7 (1.04%) Network+ Certification
13 6 (0.89%) HND
14 4 (0.59%) CEH
14 4 (0.59%) GNVQ
14 4 (0.59%) ACSP
15 1 (0.15%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 77 (11.39%) SLA
2 3 (0.44%) ISO/IEC 27001
2 3 (0.44%) QA
System Software
1 357 (52.81%) Active Directory
2 37 (5.47%) VMware Infrastructure
3 19 (2.81%) Hyper-V
4 12 (1.78%) Terminal Services
5 8 (1.18%) XenApp
6 4 (0.59%) vSphere
7 1 (0.15%) VMware ESXi
7 1 (0.15%) XenServer
7 1 (0.15%) XenDesktop
Systems Management
1 26 (3.85%) SCCM
2 13 (1.92%) Backup Exec
3 10 (1.48%) Norton AntiVirus
4 5 (0.74%) ServiceCenter
5 4 (0.59%) Systems Management Server (SMS)
6 3 (0.44%) Tivoli
6 3 (0.44%) Symantec Enterprise Vault
7 2 (0.30%) Cisco UCCX
7 2 (0.30%) WMI
8 1 (0.15%) WSUS
8 1 (0.15%) Tivoli Storage Manager
8 1 (0.15%) MAILsweeper
8 1 (0.15%) Cisco CUCM
8 1 (0.15%) FortiGate
8 1 (0.15%) SCOM
Vendors
1 322 (47.63%) Microsoft
2 105 (15.53%) Citrix
3 73 (10.80%) VMware
4 53 (7.84%) Apple
5 43 (6.36%) Cisco
6 25 (3.70%) SAP
7 17 (2.51%) Remedy
8 16 (2.37%) Symantec
9 15 (2.22%) HP
10 14 (2.07%) Oracle
10 14 (2.07%) Lotus
11 12 (1.78%) Avaya
12 11 (1.63%) ServiceNow
13 9 (1.33%) Red Hat
14 8 (1.18%) Adobe
15 6 (0.89%) LANDesk
16 5 (0.74%) Acronis
16 5 (0.74%) Interwoven
16 5 (0.74%) Peregrine
16 5 (0.74%) JD Edwards
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £16000 per annum + Benefits
Posted: 12 hours ago
Coventry, West Midlands (County)
Experis Ltd
Salary: £19000.00 - £23000 per annum + shift allowance(20% of base sal)
Posted: 13 hours ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £18000 - £22000 per annum
Posted: 19 hours ago
Wetherby, West Yorkshire
Circle Recruitment
Salary: £15000 - £18000 per annum + bens
Posted: 20 hours ago
Abingdon, Oxfordshire
CV Screen Ltd
Salary: £20k - 24k per year + benefits
Posted: 20 hours ago
Shoreham-By-Sea, West Sussex
RecruitmentRevolution.com Limited
Salary: Up to £26,000 per annum
Posted: 3 days ago
Birmingham, West Midlands (County)
Searchability.co.uk
Salary: £16000 - £22000 per annum + Benefits
Posted: 3 days ago
London
Mortimer Spinks
Salary: £25000 - £30000 per annum + excellent package
Posted: 3 days ago
London
Aston Carter
Salary: £25000 - £40000 per annum + benefits+bonuses
Posted: 4 days ago
Bournemouth, Dorset
Interact Consulting
Salary: 20-25k
Posted: 4 days ago
York, North Yorkshire
EasyWebRecruitment.com
Salary: From £19,460 to £19,460 per annum
Posted: 4 days ago
Sheffield, South Yorkshire
CV Screen Ltd
Salary: £19k - 22k per year
Posted: 4 days ago
Manchester, Lancashire
Greywood Associates Limited
Salary: £18000 - £22000 per annum + bens
Posted: 5 days ago
Croydon, Surrey
Coal IT Services
Salary: From £24,000 to £26,000 per annum
Posted: 5 days ago
Hounslow, Middlesex
Searchability.co.uk
Salary: £20000 - £25000 per annum + Benefits
Posted: 5 days ago
Shoreham-By-Sea, West Sussex
RecruitmentRevolution.com Limited
Salary: £20,000 per annum
Posted: 6 days ago
Cheltenham, Gloucestershire
Amsys
Salary: Up to £18,000 per annum +pension,life assurance and 50% staff discount
Posted: 6 days ago
Warrington, Cheshire
Circle Recruitment
Salary: £16000 - £18000 per annum + benefits
Posted: 6 days ago
Central London / West End
Chambers and Partners
Salary: From £25,000 to £35,000 per annum
Posted: 26 days ago