The statistics below represent IT jobs advertised across the UK that had Help Desk Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 August 2016 with a comparison to same period over 2 years.

3 months to
30 Aug 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 605 674 518
Rank change year-on-year
+69 -156
Permanent jobs requiring a Help Desk Support 314 304 514
As % of all permanent IT jobs located in the UK 0.32% 0.28% 0.45%
As % of the Job Titles category 0.33% 0.29% 0.46%
Number of salaries quoted 283 276 461
Median salary £22,500 £23,000 £23,500
Median salary % change year-on-year
-2.17% -2.12%
90% offered a salary of more than £19,000 £18,000 £18,025
10% offered a salary of more than £31,200 £32,500 £32,500
UK excluding London median salary £21,750 £22,500 £22,500
% change year-on-year
-3.33% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94118 103558 110626
As % of all permanent IT jobs located in the UK 96.35% 96.21% 96.45%
Number of salaries quoted 79197 85888 89230
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £27,000 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Help Desk Support
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support within the UK.

Help Desk Support Salary Trend in the UK

Help Desk Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support over the 3 months to 30 August 2016 within the UK.

Help Desk Support Salary Histogram in the UK

Help Desk Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 30 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +37 299 £23,000 - 23
London +67 117 £23,500 -11.32% 4
South East +2 80 £21,500 -4.44% 12
East of England +21 28 £23,000 -2.12% 2
North West +13 22 £21,250 +8.97% 1
Hertfordshire +32 19 £23,000 +2.22%
Hampshire -5 19 £18,000 -20.00% 3
West Sussex +4 16 £21,875 +1.74% 2
Oxfordshire -8 16 £27,500 +19.56% 2
West Midlands -2 15 £22,250 -19.09%
Surrey +31 14 £28,000 +34.93% 3
Yorkshire +34 13 £20,500 +13.88%
South West +3 13 £22,500 +2.27% 1
Cheshire +39 12 £22,000 +10.00% 1
East Midlands +1 12 £22,000 +22.22% 2
City of London +50 11 £31,250 +13.63%
Southampton -1 10 £18,000 -12.19% 1
Buckinghamshire +14 9 £19,000 -5.00% 1
West Yorkshire +21 8 £20,500 +13.88%
Manchester -8 8 £19,500 +1.29%
Croydon 0 7 £22,000 -32.30%
Gatwick - 7 £22,500 - 1
Leeds +23 6 £21,250 +18.05%
Milton Keynes +18 6 £19,000 -5.00% 1
Staffordshire +7 6 £22,750 -12.50%
Northamptonshire +3 6 £23,000 +27.77% 2
Abingdon -5 6 £28,750 -22.29%
Farnborough -6 5 £20,000 -48.05%
Wellingborough - 5 £23,000 -
Gloucestershire - 5 £19,000 -

Help Desk Support Skill Set
Top 30 Related IT Skills

For the 6 months to 30 August 2016, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support in the job title.

1 428 (64.26%) Windows
2 357 (53.60%) Active Directory
3 280 (42.04%) Microsoft
4 237 (35.59%) MS Office
5 203 (30.48%) MS Excel
6 192 (28.83%) Windows 7
7 160 (24.02%) ITIL
8 111 (16.67%) Windows Server
9 94 (14.11%) Windows XP
9 94 (14.11%) MS Exchange
10 87 (13.06%) SLA
11 85 (12.76%) Citrix
12 77 (11.56%) Windows 8
13 73 (10.96%) Windows Server 2008
14 70 (10.51%) TCP/IP
15 66 (9.91%) Finance
16 62 (9.31%) WAN
16 62 (9.31%) Degree
17 60 (9.01%) SQL
18 57 (8.56%) Office 365
19 56 (8.41%) DNS
20 55 (8.26%) iManage
21 54 (8.11%) Microsoft Certification
22 52 (7.81%) LAN
23 51 (7.66%) VMware
24 49 (7.36%) Windows Server 2012
25 47 (7.06%) DHCP
26 46 (6.91%) Windows 10
27 37 (5.56%) MCP
27 37 (5.56%) Blackberry

Help Desk Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 94 (14.11%) MS Exchange
2 36 (5.41%) SharePoint
3 24 (3.60%) Exchange Server 2010
4 19 (2.85%) Skype for Business
5 14 (2.10%) Exchange Server 2007
6 11 (1.65%) Exchange Server 2013
7 10 (1.50%) IBM Notes
8 7 (1.05%) Exchange Server 2003
9 6 (0.90%) Blackberry Enterprise Server
9 6 (0.90%) Exchange Server 2000
9 6 (0.90%) IIS
10 2 (0.30%) Office Communications Server
10 2 (0.30%) SharePoint Server
11 1 (0.15%) Site Server
Applications
1 237 (35.59%) MS Office
2 203 (30.48%) MS Excel
3 23 (3.45%) MS PowerPoint
4 3 (0.45%) InfoPath
4 3 (0.45%) MS Visio
5 2 (0.30%) Acrobat
5 2 (0.30%) Adobe Creative Suite
5 2 (0.30%) Photoshop
6 1 (0.15%) MS Project
Business Applications
1 4 (0.60%) Eikon
2 2 (0.30%) Oracle Applications
2 2 (0.30%) SAP Oil and Gas
3 1 (0.15%) Dynamics GP
3 1 (0.15%) Maximo
3 1 (0.15%) Unit4 Business World
Cloud Services
1 57 (8.56%) Office 365
2 9 (1.35%) Amazon AWS
3 8 (1.20%) Microsoft Azure
4 7 (1.05%) Cloud Computing
5 2 (0.30%) Mimecast
6 1 (0.15%) Adobe Creative Cloud
Communications & Networking
1 70 (10.51%) TCP/IP
2 62 (9.31%) WAN
3 56 (8.41%) DNS
4 52 (7.81%) LAN
5 47 (7.06%) DHCP
6 37 (5.56%) Firewall
7 30 (4.50%) VoIP
8 22 (3.30%) Internet
9 15 (2.25%) VPN
10 9 (1.35%) SAN
11 8 (1.20%) Wireless
12 7 (1.05%) IP Telephony
12 7 (1.05%) Remote Desktop
12 7 (1.05%) Wi-Fi
13 5 (0.75%) WebEx
14 4 (0.60%) Intranet
14 4 (0.60%) NAS
14 4 (0.60%) Skype
15 3 (0.45%) ADSL
15 3 (0.45%) Broadband
Database & Business Intelligence
1 33 (4.95%) SQL Server
2 6 (0.90%) MySQL
3 5 (0.75%) SQL Server 2000
3 5 (0.75%) SQL Server 2005
3 5 (0.75%) SQL Server 2008
3 5 (0.75%) SQL Server 2012
4 3 (0.45%) Big Data
4 3 (0.45%) Relational Database
5 2 (0.30%) BusinessObjects
5 2 (0.30%) Ingres
5 2 (0.30%) RDBMS
6 1 (0.15%) Crystal Reports
6 1 (0.15%) Data Mining
6 1 (0.15%) MS Access
Development Applications
1 10 (1.50%) JIRA
2 5 (0.75%) Atlassian Bamboo
3 1 (0.15%) Visual Studio
General
1 66 (9.91%) Finance
2 26 (3.90%) Legal
3 21 (3.15%) Law
4 18 (2.70%) Banking
5 13 (1.95%) Telecoms
6 12 (1.80%) Marketing
6 12 (1.80%) Retail
7 5 (0.75%) Automotive
7 5 (0.75%) Financial Institution
8 4 (0.60%) French Language
8 4 (0.60%) German Language
9 2 (0.30%) Billing
9 2 (0.30%) Electronics
9 2 (0.30%) Local Government
9 2 (0.30%) Manufacturing
9 2 (0.30%) Pharmaceutical
10 1 (0.15%) Back Office
Libraries, Frameworks & Software Standards
1 16 (2.40%) .NET
2 13 (1.95%) ASP.NET
3 10 (1.50%) ADO.NET
4 8 (1.20%) HTML
5 7 (1.05%) Web Services
6 3 (0.45%) CSS
7 2 (0.30%) XML
Miscellaneous
1 37 (5.56%) Blackberry
2 20 (3.00%) Analytical Skills
3 19 (2.85%) iPhone
4 17 (2.55%) Computer Science
4 17 (2.55%) Fat Client
4 17 (2.55%) Management Information System
4 17 (2.55%) Thin Client
5 13 (1.95%) Smartphone
6 12 (1.80%) iPad
7 11 (1.65%) Driving Licence
8 9 (1.35%) Video Conferencing
9 5 (0.75%) Data Centre
9 5 (0.75%) Replication
10 4 (0.60%) Hedge funds
11 3 (0.45%) Client/Server
11 3 (0.45%) EPoS
11 3 (0.45%) Fintech
11 3 (0.45%) Handset
11 3 (0.45%) PlayStation
12 2 (0.30%) PMI
Operating Systems
1 428 (64.26%) Windows
2 192 (28.83%) Windows 7
3 111 (16.67%) Windows Server
4 94 (14.11%) Windows XP
5 77 (11.56%) Windows 8
6 73 (10.96%) Windows Server 2008
7 49 (7.36%) Windows Server 2012
8 46 (6.91%) Windows 10
9 32 (4.80%) Windows Server 2003
10 29 (4.35%) Android
10 29 (4.35%) Linux
11 28 (4.20%) Mac OS X
12 16 (2.40%) Apple iOS
13 9 (1.35%) Windows Phone
14 8 (1.20%) Windows Vista
15 6 (0.90%) Unix
15 6 (0.90%) Windows 2000 Server
16 2 (0.30%) AIX
16 2 (0.30%) Mac OS
17 1 (0.15%) Red Hat Enterprise Linux
Processes & Methodologies
1 160 (24.02%) ITIL
2 31 (4.65%) Service Management
3 27 (4.05%) Incident Management
4 18 (2.70%) ITSM
5 17 (2.55%) Wealth Management
6 15 (2.25%) Time Management
7 14 (2.10%) Mobile Device Management
7 14 (2.10%) Problem Management
8 11 (1.65%) Business Intelligence
8 11 (1.65%) Change Management
9 10 (1.50%) Service Delivery
10 9 (1.35%) CRM
11 8 (1.20%) Disaster Recovery
11 8 (1.20%) Line Management
11 8 (1.20%) Root Cause Analysis
12 7 (1.05%) Coaching
12 7 (1.05%) Document Management
12 7 (1.05%) ERP
12 7 (1.05%) Mentoring
13 6 (0.90%) ITIL V3
Programming Languages
1 60 (9.01%) SQL
2 17 (2.55%) C#
3 10 (1.50%) VB.NET
4 6 (0.90%) JavaScript
5 5 (0.75%) C
6 4 (0.60%) Java
7 3 (0.45%) PL/SQL
7 3 (0.45%) VB
8 2 (0.30%) PowerShell
9 1 (0.15%) PHP
9 1 (0.15%) Shell Script
9 1 (0.15%) VBA
9 1 (0.15%) VBScript
Qualifications
1 62 (9.31%) Degree
2 54 (8.11%) Microsoft Certification
3 37 (5.56%) MCP
4 33 (4.95%) ITIL Certification
5 32 (4.80%) MCSE
6 21 (3.15%) MCSA
7 20 (3.00%) Cisco Certification
8 19 (2.85%) CCNA
9 15 (2.25%) MCITP
10 13 (1.95%) MCDST
11 10 (1.50%) MOS
11 10 (1.50%) Security Cleared
12 7 (1.05%) Citrix Certification
12 7 (1.05%) HND
13 6 (0.90%) ITIL Foundation Certificate
14 4 (0.60%) DV Cleared
14 4 (0.60%) Postgraduate
14 4 (0.60%) SC Cleared
15 3 (0.45%) A+ Certification
15 3 (0.45%) MCTS
Quality Assurance & Compliance
1 87 (13.06%) SLA
2 18 (2.70%) QA
3 7 (1.05%) ISO/IEC 20000
4 1 (0.15%) Data Quality
4 1 (0.15%) ISO 9001
System Software
1 357 (53.60%) Active Directory
2 35 (5.26%) VMware Infrastructure
3 23 (3.45%) Hyper-V
3 23 (3.45%) XenApp
4 7 (1.05%) Terminal Services
5 6 (0.90%) vSphere
5 6 (0.90%) XenDesktop
6 5 (0.75%) XenServer
7 4 (0.60%) Citrix Presentation Server
7 4 (0.60%) VMware ESXi
8 2 (0.30%) vCloud
8 2 (0.30%) Virtual Machines
8 2 (0.30%) Virtual Servers
9 1 (0.15%) Terminal Server
Systems Management
1 29 (4.35%) SCCM
2 9 (1.35%) Backup Exec
3 7 (1.05%) Norton AntiVirus
4 6 (0.90%) Nagios
5 5 (0.75%) DameWare
5 5 (0.75%) Microsoft Intune
5 5 (0.75%) Perfmon
5 5 (0.75%) Puppet
6 4 (0.60%) SCOM
7 2 (0.30%) CA Spectrum
7 2 (0.30%) Casper Suite
7 2 (0.30%) HP Data Protector
7 2 (0.30%) NetBackup
7 2 (0.30%) Systems Management Server (SMS)
7 2 (0.30%) Tivoli
7 2 (0.30%) Tivoli Storage Manager
7 2 (0.30%) WSUS
8 1 (0.15%) SCSM
8 1 (0.15%) SCVMM
Vendors
1 280 (42.04%) Microsoft
2 85 (12.76%) Citrix
3 55 (8.26%) iManage
4 51 (7.66%) VMware
5 34 (5.11%) Cisco
6 19 (2.85%) Apple
7 11 (1.65%) Symantec
8 9 (1.35%) Remedy
9 8 (1.20%) Bloomberg
10 7 (1.05%) Lotus
11 6 (0.90%) Adobe
11 6 (0.90%) ServiceNow
12 5 (0.75%) Atlassian
12 5 (0.75%) FactSet
12 5 (0.75%) IBM
12 5 (0.75%) Mitel
12 5 (0.75%) Splunk
13 4 (0.60%) Intel Security
13 4 (0.60%) Salesforce.com
13 4 (0.60%) Sophos
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £18,000 to £22,000 per annum + bonuses + benefits
Posted: 3 hours ago
Thames Ditton, Surrey
Go IT Recruitment Ltd
Salary: From £18,000 to £20,000 per annum + excellent training & benefits
Posted: 3 hours ago
London
Information Technology Services
Salary: £23k - 27k per year
Posted: Yesterday
Andover, Hampshire
CV Screen Ltd
Salary: to £27,000 + Benefits
Posted: 4 days ago
Bedfordshire
Greywood Associates Limited
Salary: £17000 - £23000 per annum + Benefits
Posted: 4 days ago
West Sussex
Comtecs
Salary: £26000 - £30000 Per Annum +Bonus +Benefits
Posted: 3 days ago
Northamptonshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £25,000 per annum + BONUS + BENEFITS
Posted: 3 days ago
Southampton, Hampshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £22,000 per annum
Posted: 6 days ago
Uxbridge
Recruitment Genius Ltd
Salary: £18000 - £25000 per annum
Posted: 4 days ago
South West London
Bluetownonline
Salary: £22000 - £25000 per annum
Posted: 4 days ago
London
Information Technology Services
Salary: £30 - 35 per year
Posted: 6 days ago
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £28,000 per annum + career progression
Posted: 4 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £18000 - £24000 per annum + Excellent Benefits
Posted: 4 days ago
Ringwood, Hampshire
Senitor Associates
Salary: £26000 per annum
Posted: 5 days ago
Sussex
Clearwater People Solutions Ltd
Posted: 18 days ago
Gatwick
Ampersand Consulting
Salary: £22500 per annum + Benefits
Posted: 14 days ago
Wilmslow
Adria Solutions Ltd
Salary: £18000 - £22000 per annum + Bonus
Posted: 22 days ago
Epsom
Client Server
Salary: £25k to £28k + benefits
Posted: 8 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £32,000 per annum + Bonus + Benefits + Career Progression
Posted: 6 days ago
Stockton-on-Tees
Recruitment Genius Ltd
Posted: 19 days ago
Epsom
Client Server
Salary: £30k to £35k + benefits
Posted: 26 days ago
Northampton, Northamptonshire
The SmartList
Posted: 27 days ago