The statistics below represent IT jobs advertised across the UK that had Help Desk Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 31 May 2016 with a comparison to same period over 2 years.

3 months to
31 May 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 583 577 554
Rank change year-on-year
-6 -23
Permanent jobs requiring a Help Desk Support 353 412 503
As % of all permanent IT jobs located in the UK 0.36% 0.39% 0.42%
As % of the Job Titles category 0.37% 0.40% 0.44%
Number of salaries quoted 321 375 466
Median salary £23,500 £23,000 £22,500
Median salary % change year-on-year
+2.17% +2.22%
90% offered a salary of more than £19,000 £18,500 £17,900
10% offered a salary of more than £31,500 £31,500 £30,000
UK excluding London median salary £22,000 £22,000 £22,000

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94677 102911 115314
As % of all permanent IT jobs located in the UK 96.29% 96.45% 96.50%
Number of salaries quoted 79602 84497 94476
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £68,500 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Support
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support within the UK.

Help Desk Support Salary Trend in the UK

Help Desk Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support over the 3 months to 31 May 2016 within the UK.

Help Desk Support Salary Histogram in the UK

Help Desk Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 31 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -20 339 £23,500 +2.17% 40
London +31 148 £25,000 -1.96% 10
South East -17 118 £22,500 -4.25% 14
Surrey 0 29 £22,000 -2.22% 2
Berkshire -5 23 £25,000 +7.52% 3
Hampshire +15 21 £26,500 +6.00% 3
Croydon +6 17 £22,000 -13.72% 1
East Midlands +18 16 £20,000 -4.76% 2
Southampton - 16 £22,250 - 1
East of England -12 14 £20,500 -8.88% 5
City of London +34 13 £26,000 - 3
Yorkshire +8 13 £20,500 - 1
West Sussex -8 12 £22,000 +10.00%
Oxfordshire -22 12 £25,000 +4.16% 1
West Midlands +1 10 £21,500 -23.21% 1
Kent -11 10 £22,500 +15.38% 1
North West +12 9 £22,000 +7.31% 3
Reading +2 9 £23,000 -2.45% 1
West Yorkshire -2 9 £22,000 +4.76%
South West -5 9 £22,500 +12.50% 3
Buckinghamshire +27 7 £21,500 +7.50% 4
Guildford +2 7 £23,000 -10.67% 1
Leicestershire +14 6 £21,500 -8.51% 1
Hertfordshire +8 6 £21,500 -6.52% 2
Scotland -5 6 £19,500 -15.21%
Leeds +6 5 £22,000 +4.76%
Lincolnshire - 5 £20,000 -
East Sussex +13 4 £27,500 +0.91%
High Wycombe +12 4 £21,500 -28.33% 2
Wales +5 4 £24,000 +45.45%

Help Desk Support Skill Set
Top 30 Related IT Skills

For the 6 months to 31 May 2016, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support in the job title.

1 444 (64.07%) Windows
2 344 (49.64%) Active Directory
3 293 (42.28%) Microsoft
4 226 (32.61%) Windows 7
5 223 (32.18%) MS Excel
6 217 (31.31%) MS Office
7 126 (18.18%) ITIL
8 124 (17.89%) Windows Server
9 117 (16.88%) Citrix
10 112 (16.16%) Windows XP
11 102 (14.72%) MS Exchange
12 98 (14.14%) SLA
13 87 (12.55%) Finance
14 79 (11.40%) TCP/IP
15 78 (11.26%) Windows Server 2008
16 75 (10.82%) Windows 8
17 64 (9.24%) Microsoft Certification
18 63 (9.09%) DNS
19 61 (8.80%) Office 365
20 60 (8.66%) Degree
21 58 (8.37%) SQL
22 56 (8.08%) WAN
23 55 (7.94%) iManage
24 53 (7.65%) VMware
24 53 (7.65%) LAN
25 52 (7.50%) DHCP
26 51 (7.36%) Windows Server 2012
27 42 (6.06%) Service Management
27 42 (6.06%) Blackberry
28 41 (5.92%) VMware Infrastructure

Help Desk Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 102 (14.72%) MS Exchange
2 34 (4.91%) Exchange Server 2010
3 27 (3.90%) SharePoint
4 21 (3.03%) Skype for Business
5 18 (2.60%) Exchange Server 2007
6 14 (2.02%) Exchange Server 2013
7 9 (1.30%) Blackberry Enterprise Server
8 8 (1.15%) IBM Notes
9 7 (1.01%) Exchange Server 2000
9 7 (1.01%) Exchange Server 2003
10 4 (0.58%) Office Communications Server
10 4 (0.58%) SharePoint Server
11 1 (0.14%) Apache
11 1 (0.14%) JBoss
Applications
1 223 (32.18%) MS Excel
2 217 (31.31%) MS Office
3 23 (3.32%) MS PowerPoint
4 3 (0.43%) Adobe Creative Suite
4 3 (0.43%) InfoPath
5 1 (0.14%) MS Project
5 1 (0.14%) MS Visio
5 1 (0.14%) Photoshop
Business Applications
1 9 (1.30%) Dynamics CRM
2 4 (0.58%) SAP Oil and Gas
3 3 (0.43%) Remedy ITSM
4 2 (0.29%) Oracle Applications
5 1 (0.14%) Visualfiles
Cloud Services
1 61 (8.80%) Office 365
2 4 (0.58%) Microsoft Azure
3 3 (0.43%) Dropbox
3 3 (0.43%) SaaS
4 2 (0.29%) Amazon AWS
5 1 (0.14%) Amazon EC2
5 1 (0.14%) Amazon ELB
5 1 (0.14%) Amazon S3
5 1 (0.14%) Amazon SQS
5 1 (0.14%) IaaS
5 1 (0.14%) Mimecast
5 1 (0.14%) Route 53
5 1 (0.14%) Virtual Private Cloud
Communications & Networking
1 79 (11.40%) TCP/IP
2 63 (9.09%) DNS
3 56 (8.08%) WAN
4 53 (7.65%) LAN
5 52 (7.50%) DHCP
6 21 (3.03%) Internet
7 20 (2.89%) Firewall
8 17 (2.45%) Wireless
9 16 (2.31%) VoIP
10 15 (2.16%) Extranet
10 15 (2.16%) VPN
11 8 (1.15%) Remote Desktop
12 7 (1.01%) Broadband
12 7 (1.01%) Intranet
13 6 (0.87%) IP Telephony
13 6 (0.87%) Skype
14 4 (0.58%) ADSL
14 4 (0.58%) Wi-Fi
15 3 (0.43%) SAN
15 3 (0.43%) SMTP
Database & Business Intelligence
1 36 (5.19%) SQL Server
2 8 (1.15%) Relational Database
3 6 (0.87%) Ingres
3 6 (0.87%) RDBMS
4 5 (0.72%) MySQL
5 4 (0.58%) MS Access
6 3 (0.43%) SQL Server 2008
7 2 (0.29%) SQL Server 2005
8 1 (0.14%) Amazon RDS
8 1 (0.14%) Big Data
8 1 (0.14%) BusinessObjects
8 1 (0.14%) Data Mining
8 1 (0.14%) Oracle Database
8 1 (0.14%) Oracle Reports
8 1 (0.14%) SQL Server 2000
8 1 (0.14%) SQL Server 2012
Development Applications
1 6 (0.87%) JIRA
2 1 (0.14%) Bitbucket
2 1 (0.14%) Git (software)
2 1 (0.14%) Jenkins
General
1 87 (12.55%) Finance
2 40 (5.77%) Banking
3 34 (4.91%) Law
4 27 (3.90%) Legal
5 20 (2.89%) Investment Banking
6 16 (2.31%) Telecoms
7 10 (1.44%) Retail
8 5 (0.72%) Manufacturing
9 4 (0.58%) Back Office
9 4 (0.58%) Electronics
9 4 (0.58%) Front Office
9 4 (0.58%) Marketing
10 3 (0.43%) Financial Institution
11 2 (0.29%) Advertising
11 2 (0.29%) German Language
12 1 (0.14%) Automotive
12 1 (0.14%) Billing
12 1 (0.14%) French Language
12 1 (0.14%) Military
12 1 (0.14%) Polish Language
Libraries, Frameworks & Software Standards
1 10 (1.44%) .NET
2 4 (0.58%) ADO.NET
2 4 (0.58%) ASP.NET
3 1 (0.14%) COM
3 1 (0.14%) CSS
3 1 (0.14%) HTML
Miscellaneous
1 42 (6.06%) Blackberry
2 29 (4.18%) Analytical Skills
3 28 (4.04%) Computer Science
4 20 (2.89%) Fat Client
4 20 (2.89%) Thin Client
5 17 (2.45%) Smartphone
6 15 (2.16%) iPhone
7 14 (2.02%) iPad
8 12 (1.73%) Driving Licence
8 12 (1.73%) Management Information System
9 9 (1.30%) Data Centre
9 9 (1.30%) Video Conferencing
10 8 (1.15%) Hedge funds
11 6 (0.87%) EPoS
12 5 (0.72%) Client/Server
12 5 (0.72%) Clustering
13 3 (0.43%) PDA
14 2 (0.29%) CMDB
14 2 (0.29%) Handset
14 2 (0.29%) Statistics
Operating Systems
1 444 (64.07%) Windows
2 226 (32.61%) Windows 7
3 124 (17.89%) Windows Server
4 112 (16.16%) Windows XP
5 78 (11.26%) Windows Server 2008
6 75 (10.82%) Windows 8
7 51 (7.36%) Windows Server 2012
8 39 (5.63%) Windows Server 2003
9 35 (5.05%) Linux
10 30 (4.33%) Android
11 28 (4.04%) Windows 10
12 22 (3.17%) Apple iOS
13 16 (2.31%) Mac OS X
14 13 (1.88%) Unix
15 7 (1.01%) Windows 2000 Server
16 6 (0.87%) Windows Vista
17 3 (0.43%) Mac OS
18 2 (0.29%) AIX
18 2 (0.29%) Red Hat Enterprise Linux
18 2 (0.29%) Windows Mobile
Processes & Methodologies
1 126 (18.18%) ITIL
2 42 (6.06%) Service Management
3 37 (5.34%) Incident Management
4 27 (3.90%) ITSM
5 23 (3.32%) Coaching
5 23 (3.32%) Problem Management
6 16 (2.31%) Business Intelligence
6 16 (2.31%) Mentoring
6 16 (2.31%) Wealth Management
7 12 (1.73%) CRM
7 12 (1.73%) Service Delivery
7 12 (1.73%) Time Management
8 11 (1.59%) Root Cause Analysis
8 11 (1.59%) Validation
9 10 (1.44%) Disaster Recovery
9 10 (1.44%) Mobile Device Management
10 9 (1.30%) ERP
11 8 (1.15%) Asset Management
11 8 (1.15%) Change Management
11 8 (1.15%) Continuous Improvement
Programming Languages
1 58 (8.37%) SQL
2 8 (1.15%) Shell Script
3 6 (0.87%) Java
4 5 (0.72%) PL/SQL
5 4 (0.58%) C#
5 4 (0.58%) PowerShell
5 4 (0.58%) VB
5 4 (0.58%) VB.NET
6 2 (0.29%) VB6
7 1 (0.14%) PHP
Qualifications
1 64 (9.24%) Microsoft Certification
2 60 (8.66%) Degree
3 37 (5.34%) MCSE
4 33 (4.76%) MCP
5 32 (4.62%) CCNA
5 32 (4.62%) Cisco Certification
6 29 (4.18%) ITIL Certification
7 19 (2.74%) MCSA
8 17 (2.45%) MCITP
9 13 (1.88%) MCDST
10 11 (1.59%) Citrix Certification
11 9 (1.30%) HND
12 7 (1.01%) ITIL Foundation Certificate
13 6 (0.87%) MOS
13 6 (0.87%) Security Cleared
14 5 (0.72%) HNC
14 5 (0.72%) MCTS
14 5 (0.72%) Postgraduate
14 5 (0.72%) SC Cleared
15 4 (0.58%) A+ Certification
Quality Assurance & Compliance
1 98 (14.14%) SLA
2 18 (2.60%) QA
3 4 (0.58%) ISO/IEC 20000
4 2 (0.29%) ISO/IEC 27001
5 1 (0.14%) Data Quality
5 1 (0.14%) ISO 9001
System Software
1 344 (49.64%) Active Directory
2 41 (5.92%) VMware Infrastructure
3 28 (4.04%) Hyper-V
3 28 (4.04%) XenApp
4 11 (1.59%) XenDesktop
5 7 (1.01%) Terminal Services
6 6 (0.87%) Citrix Presentation Server
6 6 (0.87%) Terminal Server
6 6 (0.87%) vSphere
7 4 (0.58%) vCloud
8 1 (0.14%) Microsoft App-V
8 1 (0.14%) Postfix
8 1 (0.14%) VMware ESXi
Systems Management
1 39 (5.63%) SCCM
2 10 (1.44%) Backup Exec
3 9 (1.30%) SCOM
4 5 (0.72%) Microsoft Data Protection Manager
4 5 (0.72%) Nagios
4 5 (0.72%) Norton AntiVirus
4 5 (0.72%) Tivoli
5 4 (0.58%) Systems Management Server (SMS)
6 2 (0.29%) HP Data Protector
6 2 (0.29%) Tivoli Storage Manager
7 1 (0.14%) Casper Suite
7 1 (0.14%) DameWare
7 1 (0.14%) Perfmon
7 1 (0.14%) SCSM
7 1 (0.14%) SCVMM
7 1 (0.14%) ThinApp
7 1 (0.14%) Windows Intune
Vendors
1 293 (42.28%) Microsoft
2 117 (16.88%) Citrix
3 55 (7.94%) iManage
4 53 (7.65%) VMware
5 28 (4.04%) Cisco
6 13 (1.88%) HP
7 12 (1.73%) Apple
7 12 (1.73%) Oracle
8 9 (1.30%) IBM
9 8 (1.15%) Remedy
9 8 (1.15%) Sophos
9 8 (1.15%) Symantec
10 7 (1.01%) Bloomberg
10 7 (1.01%) SAP
11 6 (0.87%) Lotus
12 5 (0.72%) Reuters
12 5 (0.72%) Salesforce.com
12 5 (0.72%) ServiceNow
12 5 (0.72%) Veeam
12 5 (0.72%) WatchGuard
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 21 hours ago
Basingstoke, Hampshire
Lorien Resourcing
Salary: Competitive + Benefits
Posted: 12 hours ago
City, London
Ashdown IT
Salary: £27000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 14 hours ago
Chester, Cheshire
Smartsearch Recruitment
Salary: Up to £20k
Posted: 19 hours ago
Guildford, Surrey
Ashdown IT
Salary: £28000 per annum + full IT training
Posted: 15 hours ago
Barnet, Hertfordshire
Asset Resourcing Ltd
Salary: £20000 - £25000 per annum
Posted: 19 hours ago
Tonbridge, Kent
Intech 7
Salary: From £30,000 to £35,000 per annum
Posted: 20 hours ago
City, London
Senitor Associates
Salary: £26000 - £30000 per annum + Excellent Benefits
Posted: 21 hours ago
High Wycombe, Buckinghamshire
Understanding Recruitment
Salary: £20000.00 - £23000.00 per annum
Posted: 10 hours ago
Corsham, Wiltshire
Evolution Recruitment Solutions
Salary: 20,000-25,000
Posted: 19 hours ago
London
Harvey Nash plc
Salary: £24000 per annum + + Package
Posted: 4 days ago
High Wycombe, Buckinghamshire
Redrock Consulting Ltd
Salary: £20000 - £24000 per annum + Excellent Benefits
Posted: 4 days ago
Hull, North Humberside
Go IT Recruitment Ltd
Salary: From £18,000 to £20,000 per annum + 25 days holiday, BUPA, Life assura
Posted: 3 days ago
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £16000 - £20000 per annum + pension, BUPA
Posted: 6 days ago
Marlow, Buckinghamshire
Pro-Quest Resourcing Ltd
Salary: £30000 - £35000 Per Annum 30-34K + Pension + BUPA + Life Assur + DenPl
Posted: 4 days ago
South West London
Bluetownonline
Salary: £23000 per annum
Posted: 4 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £18,000 to £22,000 per annum
Posted: 6 days ago
Bedford, Bedfordshire
Bluetownonline
Salary: £20000 per annum
Posted: 4 days ago
Croydon, Surrey
TLP Consultancy Ltd.
Salary: £20000 - £25000 per annum + Health insurance + 25 days holiday
Posted: 6 days ago
Hertford, Hertfordshire
Premier IT
Salary: £24000 per annum
Posted: 4 days ago
Northampton
Bluetown Online LTD
Salary: £18000 - £22000 per annum
Posted: 8 days ago
Ashby-De-La-Zouch, Leicestershire
Oscar
Salary: £18000 - £21000 per annum
Posted: 4 days ago
Camberley, Surrey
Peopleworks
Salary: From £25,000 to £27,000 per annum £25,000 to £27,000 Negotiable + G'Te
Posted: 6 days ago
Portsmouth
Deerfoot IT Resources Ltd
Salary: £17000 - £20000 per annum
Posted: 7 days ago
Tamworth, Staffordshire
Big Red Recruitment
Salary: £25000 - £30000 per annum + Pension
Posted: 5 days ago
City, London
Oscar
Salary: £16000 - £25000 per annum + Benefits
Posted: 4 days ago
Knutsford
Applause IT Ltd
Salary: £27000 per annum + Benefits
Posted: 15 days ago
Bristol,, United Kingdom
XIST4 Recruitment
Salary: £18-24,000 + Bens
Posted: 27 days ago
London
Recruitment Genius Ltd
Salary: £17500 - £19500 per annum
Posted: 15 days ago
Central London
Guru Careers
Salary: 22000-27000 Per Annum DOE + Benefits
Posted: 23 days ago