Senior Technical Support Jobs with Work from Home Options

Senior Technical Support
UK > Work from Home

The median Senior Technical Support salary in Work from Home is £54,296 per year according to job vacancies posted during the 6 months to 29 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
29 Apr 2024
Same period 2023 Same period 2022
Rank 572 658 841
Rank change year-on-year +86 +183 -303
Permanent jobs requiring a Senior Technical Support 19 11 1
As % of all permanent jobs with a WFH option 0.056% 0.026% 0.001%
As % of the Job Titles category 0.059% 0.027% 0.002%
Number of salaries quoted 15 2 1
10th Percentile £40,100 - -
25th Percentile £42,500 £46,500 £56,250
Median annual salary (50th Percentile) £54,296 £50,000 £62,500
Median % change year-on-year +8.59% -20.00% +42.86%
75th Percentile £55,696 £53,500 £68,750
90th Percentile £56,000 - -
UK median annual salary £45,000 £29,936 £46,972
% change year-on-year +50.32% -36.27% +17.43%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,452 41,087 65,821
% of permanent jobs with a recognized job title 95.98% 96.07% 97.41%
Number of salaries quoted 24,937 29,216 41,930
10th Percentile £33,000 £36,500 £36,250
25th Percentile £42,500 £47,250 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £92,500 £100,000 £95,000
UK median annual salary £52,750 £60,000 £60,000
% change year-on-year -12.08% - +9.09%

Senior Technical Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Senior Technical Support in the job title as a proportion of all IT jobs advertised.

Senior Technical Support trend for jobs with a WFH option

Senior Technical Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Senior Technical Support.

Senior Technical Support salary trend for jobs with a WFH option

Senior Technical Support
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Senior Technical Support over the 6 months to 29 April 2024.

Senior Technical Support salary histogram for jobs with a WFH option

Senior Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 29 April 2024, Senior Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Senior Technical Support in the job title.

1 16 (84.21%) Active Directory
1 16 (84.21%) Windows
2 9 (47.37%) Microsoft 365
2 9 (47.37%) Azure
2 9 (47.37%) Microsoft
2 9 (47.37%) SharePoint
2 9 (47.37%) Microsoft Exchange
2 9 (47.37%) OneDrive
2 9 (47.37%) Entra ID
3 8 (42.11%) Windows Server
3 8 (42.11%) Social Skills
3 8 (42.11%) WAN
3 8 (42.11%) SQL
3 8 (42.11%) Change Management
4 7 (36.84%) Requirements Analysis
4 7 (36.84%) Dynamics CRM
4 7 (36.84%) SQL Server Integration Services
4 7 (36.84%) T-SQL
4 7 (36.84%) SQL Server
4 7 (36.84%) ITIL
4 7 (36.84%) ETL
4 7 (36.84%) PL/SQL
4 7 (36.84%) CRM
5 6 (31.58%) Data Security
5 6 (31.58%) Management Information System
5 6 (31.58%) Incident Management
5 6 (31.58%) Root Cause Analysis
5 6 (31.58%) Housing Association
5 6 (31.58%) Task Automation
5 6 (31.58%) Change Advisory Board

Senior Technical Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (47.37%) Microsoft Exchange
1 9 (47.37%) SharePoint
Applications
1 1 (5.26%) Microsoft Excel
1 1 (5.26%) Microsoft Office
Business Applications
1 7 (36.84%) Dynamics CRM
2 3 (15.79%) NEC Housing
Cloud Services
1 9 (47.37%) Azure
1 9 (47.37%) Entra ID
1 9 (47.37%) Microsoft 365
1 9 (47.37%) OneDrive
2 1 (5.26%) Azure Sentinel
2 1 (5.26%) Power Platform
Communications & Networking
1 8 (42.11%) WAN
2 4 (21.05%) DHCP
2 4 (21.05%) DNS
2 4 (21.05%) Firewall
2 4 (21.05%) iSCSI
2 4 (21.05%) SAN
2 4 (21.05%) TCP/IP
2 4 (21.05%) VLAN
Database & Business Intelligence
1 7 (36.84%) SQL Server
1 7 (36.84%) SQL Server Integration Services
General
1 8 (42.11%) Social Skills
2 4 (21.05%) Analytical Skills
2 4 (21.05%) Billing
2 4 (21.05%) Documentation Skills
2 4 (21.05%) Finance
2 4 (21.05%) Telecoms
3 2 (10.53%) Marketing
4 1 (5.26%) Public Sector
Miscellaneous
1 6 (31.58%) Housing Association
1 6 (31.58%) Management Information System
Operating Systems
1 16 (84.21%) Windows
2 8 (42.11%) Windows Server
3 5 (26.32%) Windows 10
4 1 (5.26%) Android
4 1 (5.26%) Apple iOS
Processes & Methodologies
1 8 (42.11%) Change Management
2 7 (36.84%) CRM
2 7 (36.84%) ETL
2 7 (36.84%) ITIL
2 7 (36.84%) Requirements Analysis
3 6 (31.58%) Change Advisory Board
3 6 (31.58%) Data Security
3 6 (31.58%) Incident Management
3 6 (31.58%) Knowledge Transfer
3 6 (31.58%) Risk Register
3 6 (31.58%) Root Cause Analysis
3 6 (31.58%) Task Automation
4 5 (26.32%) Disaster Recovery
5 4 (21.05%) Cybersecurity
5 4 (21.05%) Decision-Making
5 4 (21.05%) Proactive Monitoring
5 4 (21.05%) Problem-Solving
6 3 (15.79%) Data Analysis
6 3 (15.79%) Requirements Gathering
7 2 (10.53%) Business Continuity
Programming Languages
1 8 (42.11%) SQL
2 7 (36.84%) PL/SQL
2 7 (36.84%) T-SQL
3 1 (5.26%) PowerShell
3 1 (5.26%) Python
Qualifications
1 5 (26.32%) Degree
2 1 (5.26%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 4 (21.05%) SLA
System Software
1 16 (84.21%) Active Directory
2 4 (21.05%) Hyper-V
2 4 (21.05%) NFS
3 1 (5.26%) Virtual Desktop
Systems Management
1 5 (26.32%) Microsoft Intune
2 1 (5.26%) Jamf Pro
Vendors
1 9 (47.37%) Microsoft
2 4 (21.05%) ConnectWise
2 4 (21.05%) VMware
3 3 (15.79%) NEC
4 2 (10.53%) Citrix