Customer Service Jobs in York

Customer Service
North Yorkshire > York

The following table provides summary statistics for permanent job vacancies advertised in York with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 28 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 8 29 25
Rank change year-on-year +21 -4 -12
Permanent jobs citing Customer Service 44 28 25
As % of all permanent jobs advertised in York 13.62% 6.93% 8.71%
As % of the Processes & Methodologies category 16.30% 7.12% 9.33%
Number of salaries quoted 37 28 23
10th Percentile £20,750 £27,300 £20,500
25th Percentile £25,125 £41,563 £21,625
Median annual salary (50th Percentile) £29,000 £45,000 £50,000
Median % change year-on-year -35.56% -10.00% +25.00%
75th Percentile £33,750 - £55,000
90th Percentile £39,250 £70,500 -
North Yorkshire median annual salary £29,750 £45,000 £45,000
% change year-on-year -33.89% - +50.00%

All Process and Methodology Skills
York

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in York with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 270 393 268
As % of all permanent jobs advertised in York 83.59% 97.28% 93.38%
Number of salaries quoted 230 247 240
10th Percentile £25,125 £35,435 £33,250
25th Percentile £31,250 £45,000 £42,375
Median annual salary (50th Percentile) £47,500 £55,000 £50,000
Median % change year-on-year -13.64% +10.00% +17.65%
75th Percentile £58,438 £70,000 £58,778
90th Percentile £68,875 £75,000 £67,500
North Yorkshire median annual salary £41,500 £51,573 £49,000
% change year-on-year -19.53% +5.25% +15.29%

Customer Service
Job Vacancy Trend in York

Job postings citing Customer Service as a proportion of all IT jobs advertised in York.

Job vacancy trend for Customer Service in York

Customer Service
Salary Trend in York

3-month moving average salary quoted in jobs citing Customer Service in York.

Salary trend for Customer Service in York

Customer Service
Salary Histogram in York

Salary distribution for jobs citing Customer Service in York over the 6 months to 28 April 2024.

Salary histogram for Customer Service in York

Customer Service
Co-occurring Skills and Capabilities in York by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.55%) Microsoft Exchange
Applications
1 5 (11.36%) Microsoft Office
2 2 (4.55%) Microsoft Excel
Business Applications
1 2 (4.55%) Remedy ITSM
Cloud Services
1 5 (11.36%) Azure
2 3 (6.82%) Microsoft 365
2 3 (6.82%) Power Platform
3 2 (4.55%) AWS
3 2 (4.55%) Google Workspace
Communications & Networking
1 10 (22.73%) Firewall
2 4 (9.09%) TCP/IP
3 2 (4.55%) BGP
3 2 (4.55%) MPLS
3 2 (4.55%) OSPF
3 2 (4.55%) SD-WAN
3 2 (4.55%) WAN
3 2 (4.55%) Wireless
4 1 (2.27%) VPN
Database & Business Intelligence
1 3 (6.82%) Power BI
1 3 (6.82%) SQL Server
1 3 (6.82%) SQL Server Analysis Services
1 3 (6.82%) SQL Server Integration Services
1 3 (6.82%) SQL Server Reporting Services
General
1 22 (50.00%) Social Skills
2 4 (9.09%) Analytical Skills
2 4 (9.09%) Legal
2 4 (9.09%) Organisational Skills
3 3 (6.82%) Finance
4 1 (2.27%) Tech for Good
Job Titles
1 11 (25.00%) Analyst
2 6 (13.64%) Infrastructure Engineer
3 5 (11.36%) Service Analyst
3 5 (11.36%) Service Desk Analyst
3 5 (11.36%) Support Engineer
3 5 (11.36%) Systems Engineer
4 4 (9.09%) Consultant
4 4 (9.09%) Governance Analyst
4 4 (9.09%) Microsoft Engineer
4 4 (9.09%) Software Consultant
4 4 (9.09%) Support Consultant
5 3 (6.82%) Administrator
5 3 (6.82%) DBA
5 3 (6.82%) IT Analyst
5 3 (6.82%) IT Engineer
5 3 (6.82%) IT Support
5 3 (6.82%) Lead
5 3 (6.82%) Lead Systems Engineer
5 3 (6.82%) SQL DBA
5 3 (6.82%) Support Technician
Libraries, Frameworks & Software Standards
1 2 (4.55%) .NET
Miscellaneous
1 4 (9.09%) Reinsurance
2 3 (6.82%) Driving Licence
2 3 (6.82%) Self-Motivation
3 2 (4.55%) Clustering
3 2 (4.55%) Enterprise Software
3 2 (4.55%) Private Cloud
3 2 (4.55%) Public Cloud
Operating Systems
1 7 (15.91%) Windows
2 3 (6.82%) Windows 10
3 2 (4.55%) Linux
Processes & Methodologies
1 18 (40.91%) Problem-Solving
2 10 (22.73%) ITSM
3 9 (20.45%) ITIL
4 8 (18.18%) Application Packaging
5 6 (13.64%) Infrastructure Engineering
6 5 (11.36%) Time Management
7 4 (9.09%) Electronic Trading
8 3 (6.82%) Active Listening
8 3 (6.82%) Business Intelligence
8 3 (6.82%) Migration
8 3 (6.82%) Proactive Monitoring
8 3 (6.82%) Stakeholder Management
8 3 (6.82%) Systems Engineering
9 2 (4.55%) Asset Management
9 2 (4.55%) Data Analysis
9 2 (4.55%) Information Security
9 2 (4.55%) Proactive Maintenance
9 2 (4.55%) Project Delivery
9 2 (4.55%) Remote Monitoring and Management
9 2 (4.55%) Service Delivery
Programming Languages
1 3 (6.82%) SQL
2 2 (4.55%) C#
2 2 (4.55%) PHP
2 2 (4.55%) PowerShell
2 2 (4.55%) Python
Qualifications
1 9 (20.45%) Security Cleared
2 6 (13.64%) Degree
3 3 (6.82%) DBS Check
3 3 (6.82%) HNC
3 3 (6.82%) HND
3 3 (6.82%) Microsoft Certification
Quality Assurance & Compliance
1 3 (6.82%) SLA
System Software
1 5 (11.36%) Active Directory
1 5 (11.36%) Hyper-V
2 3 (6.82%) VMware Infrastructure
Systems Management
1 8 (18.18%) SCCM
2 6 (13.64%) Microsoft Intune
3 2 (4.55%) Failover Clustering
3 2 (4.55%) Kubernetes
3 2 (4.55%) SmoothWall
3 2 (4.55%) WSUS
Vendors
1 14 (31.82%) Microsoft
2 13 (29.55%) VMware
3 2 (4.55%) Cisco
3 2 (4.55%) Google
3 2 (4.55%) Remedy
4 1 (2.27%) ServiceNow