151 to 175 of 219 ITSM Jobs in England

digital transformation . Experience in one or more following Digital & Data Transformation Initiatives: Cloud Migration and Platform Implementation AI Strategy and Solutions Infrastructure Modernisation - ITSM and Digital Workplace Data Analytics, Data & Finance Programmes This is an advert post to build our active candidate network in the above designated areas. Not more »

ensuring the smooth functioning of IT systems, infrastructure, and services. The ideal candidate possesses a strong technical background and a comprehensive understanding of IT service management and cloud computing. The Senior Digital Systems Engineer will play a crucial role in driving the organisation's technological capabilities and ensuring the seamless … As an effective and highly capable team member, you will self-manage your workload and proactively pick up requests and other work through the ITSM tool. You will mentor and develop team members, ensuring continuous skill knowledge development and assist with recruitment and training. 2. Technical Service Delivery: Ensure the … Understanding of Cloud Services with a particular focus om Azuree Microsoft 365, coupled with and experience of traditional hosted technologies Extensive knowledge of IT service management with working knowledge of incident, problem and change management with ITIL framework Familiarity with ITIL for IT service management, with working knowledge of incidents more »

tools, such as BMC Discovery, and other data sources. Process Management: Establish and enforce CMDB policies, processes, and standards to support IT Service Management (ITSM) objectives. Develop and implement processes for maintaining the accuracy and integrity of CMDB data. Support Change, Incident, Problem, and Asset Management processes by ensuring the … insights into the CMDB's effectiveness and health. Identify opportunities for improving CMDB utilisation and recommend process improvements. Stakeholder Collaboration: Work closely with IT, Service Management, and other stakeholders to ensure the CMDB meets organisational needs. Provide expert guidance and training to internal teams on CMDB best practices and effective … practices, specifically using BMC Atrium CMDB. Technical Skills : Proven expertise in BMC Atrium CMDB setup, configuration, customization, and administration. Strong understanding of ITIL/ITSM processes and how the CMDB supports these processes. Experience integrating CMDB with discovery tools (e.g., BMC Discovery, SCCM) and other data sources. Preferably experienced in more »

informed and any outstanding service requests are escalated to the relevant line manager. (7)Ensure the accuracy and integrity of the IT Service Management (ITSM) system is maintained at all times by making sure any new registrations or amendments to existing user details are updated accurately and in a timely … manner. (8)Use the ITSM as the Trusts ICT asset management system, and to use the system for the production of management reports, as required. (9)Ensure that any system failures are escalated appropriately in line with Service Desk documented procedures. Also ensure that accurate and timely communication is maintained more »

issues involving 3rd parties. Serve as the initial point of contact for all IT-related issues and queries, including escalations. Pickup work from our ITSM tool. Ensure consistency by following the call handling procedure. Track and monitor issues to ensure timely resolution and keep users informed of progress. Perform basic more »

as part of a wider team. Daily duties: * Level 3 Network support. * Network incident diagnostics/resolution * Network change implementation via requests made via ITSM * Integrate within the established team * Demonstrate a strong 'can do' attitude and willingness to progress * Support & training will be provided to ensure further development * Form more »

HRSD. Rate - £450 per day , outside IR35 1x a week into a London office Essential skills: - 5 years experience with ServiceNow - Solid HRSD experience - ITSM - Experience completing integration projects (specificially across HRSD) They are looking for someone who can get on boarded in June, so please applying if thsi matches more »

Support the development and maintenance of the Service Catalogue. Follow change management procedures and advise on any issues appropriately. Support the production of IT Service Management information and Key Performance Indicators. Monitor the ordering of equipment on the Trusts financial system. Liaise with suppliers in line with the Trusts IT … successful delivery of projects, managing IT systems and hardware deployment, testing, or upgrading as required. Write and maintain IT documentation, ensuring records in the ITSM tool are up to date. Responsible for the correct and safe use of expensive and specialist IT equipment within the Digital Asset team. Provide assistance more »

Second Line Support Engineer (SC Cleared) 2 days on site is essential in Bristol and 3 days remote We are looking for a skilled Second Line Support Engineer with active SC Clearance to join our team. The role involves managing more »

Our higher education client is embarking on a transformative journey to replace its ageing IT Service Management (ITSM) solution with a cutting-edge Enterprise Service Management (ESM) system. This strategic initiative aims to streamline and revolutionise service management across the organisation, enhancing operational efficiency in various departments. By advancing self … reports and dashboards to support decision-making and continuous improvement. Project Coordination: Assist in the phased implementation of the ESM system, starting with the ITSM replacement and gradually extending to other departments such as Student Success, Finance, and People and Development. Stakeholder Communication: Maintain clear and consistent communication with stakeholders … s degree in Business Administration, Information Technology, or a related field. Proven experience as a Business Analyst, preferably in a higher education or IT service management environment. Strong analytical and problem-solving skills, with the ability to translate complex business requirements into technical specifications. Excellent communication and interpersonal skills, with more »

discovered the perfect place! Join one of the top 5 companies globally in their field! This international software vendor, headquartered in Europe, specialises in ITSM, Service Desk, and Facilities Software. With thousands of brand name clients worldwide, this company is a leader in its industry. The Role As a Graduate more »

for a Helix Developer and you will be supporting their internal applications users. Experience: Creating workflows in DWP Catalog and Innovation Studio Smart Reporting (ITSM)/or Yellowfin Experience in Automation Knowledge of BMC Remedy If this is of interest, please feel free to reach out using the details below. more »

Full-time Role Type: Permanent Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management systems. The IT service management system employed is a critical 24/7 system and used both internally within CC as well as Customers … skills Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS etc ) Extensive experience in IT Service Management (ITSM) Experience with Field Service Management (FSM), Security incident Module (SIM) and HR Service Management (HRSD) is desirable Experience of working in a SaaS environment Ability more »

ServiceNow and solutions/services that integrate with ServiceNow. The Solution Architect will be capable of creating solutions for core ServiceNow modules such as ITSM independently but will work with experienced Practice Architects as necessary to craft solutions for other modules, integrations, and/or tools. Key Accountabilities and Priorities … team to identify solutions; selects and implement the most appropriate solution. • Provide oversight, mentoring, and training to onshore and offshore ServiceNow admin teams • IT service management/project management delivering projects/programs/solutions and daily delivery/consulting oversight within a professional services environment or equivalent, relevant experience … in managing resources in ITSM/ITL environment. • ServiceNow configuration and development experience • Practical, hands-on experience with various versions of the ServiceNow platform is a must • IT Experience: Consultant, Architect, Enterprise Architect, Business Analyst, Development, or other IT experience. • ITIL Expert Certification Desired, but not required. • Sufficient understanding of more »

collaborating with users and change owners to provide the best possible outcome. Software Support Providing support & maintenance of systems in coordination with the chosen ITSM framework, to ensure the effects of incidents are minimised and requests are served to expectation. Software Development Lifecycle Operating throughout the SDLC including gathering requirements … standards are just as important as your technical skills. Degree qualified in IT or a strong history software development A strong working knowledge of ITSM and ITIL processes would be beneficial Proven track record in full software development lifecycle for enterprise level software solutions including gathering requirements on smaller change more »

Management, Change Management, Release Management, Knowledge Management, Asset Management, CMDB, Virtual Agent. The Role Encompasses: Performing intermediate to advanced level development tasks within the ITSM/CSM/ITOM applications within the ServiceNow platform. CSM is necessary. Design and develop software with a focus on the automation of build, test … working with stakeholder to manage scope and prioritise requirements. Skills and Experience A ServiceNow Administrator certification and Application Developer and/or Implementation Specialist (ITSM or CSM) with experience using this knowledge to produce solution designs to meet requirements. A proven track record of implementing complex ServiceNow solutions, including screen more »

mile" for our colleagues Ensure that all contact with the IT Service Desk is handled efficiently and is a positive experience Maintain and develop ITSM tool in line with ITIL Service Lifecycle and making recommendations for service improvements Further develop KPI's and metrics to help measure and drive service … the development, implementation and administration of service management principals and process Ensure the IT Service Desk team are trained on ITIL best practices and ITSM tool improvements People/Leadership Create and drive a 'fast pace' environment with a culture of high quality service and exceptional customer experience Responsible for … Experience Required Essential ITIL qualification and experience of working within the framework Practical understanding of Service Management Demonstrable experience of working in an IT Service Management environment • Experience administering and improving a recognised ITSM tool Ability to lead a team of people to achieve results Proactive, self-motivated and able more »

IT Service Manager Location: Ringwood, Hampshire, BH24 3FQ Salary: £30 - £33k DoE + Benefits + Company Profit Share Hours: 37.5 hours per week Contract: Full time, Permanent IT Service Manager - Benefits, we will offer you: Ongoing training and support. Company more »

IT Service Manager Location: Ringwood, Hampshire, BH24 3FQ Salary: £30 - £33k DoE + Benefits + Company Profit Share Hours: 37.5 hours per week Contract: Full time, Permanent IT Service Manager - Benefits, we will offer you: • Ongoing training and support. • Company more »

cycle methodologies (such as waterfall, spiral, agile software development, rapid prototyping, incremental, synchronise and stabilise, and DevOps) Understanding and knowledge of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL) Knowledge and understanding of different modelling languages (such as UML and ArchiMate more »

to our 600+ internal customers at a 1st and 2nd Line level, Responsibilities for the Service Desk Analyst Provide 1st line support via telephone, ITSM tools, Email and walk-ins for all IT, Network, Telephony, Remote Access & desktops along with support of Incidents and Service Requests Provide 2nd line support … via telephone, ITSM tools and deskside for all issues escalated from 1st line and working with 3rd line teams where necessary to facilitate resolution Log and perform analysis including accurate prioritisation of all Incidents and Service Requests User Administration activities across IT-controlled systems, including unlock/resets and starters … experience of PC hardware/software setup and configuration, including Windows 10/11, mobile device management (MS InTune & Defender desirable), Active Directory, Office & ITSM logging tools Strong written and spoken communication skills Please apply as directed more »

regarding performance, business requirements and continuous improvement. To manage the on-site 2 nd line IT Support provided by IT Technicians using the Group ITSM tool and following IT policies, processes, procedures, and standards as deployed in line with the ITIL framework. Leadership of a group of school-based IT … auditing of all IT hardware, software, services, and user accounts within a school/business unit to ensure accuracy of data held in the ITSM/CMDB. Build, Manage and Develop a team of highly skilled School IT Technicians who work in the allocated schools/business units. Collaborate with … initiatives as directed by the European IT Director or European IT Service Delivery Manager. IT Management & Leadership IT Support environment (2nd & 3rd line support) ITSM tools and methodology ITIL practice and methodology Team Management (including Matrix Management of staff) Supporting diverse/remote businesses Education or similar sector Windows Desktop more »

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level targets on … calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of more »

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level targets on … calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of more »

primarily D365 F&SCM, and integrations with other enterprise systems. Working alongside the IT Director and the Infrastructure & Endpoint Manager to maintain strong IT Service Management practises across the region to support business needs and ensure that target service levels are established and reported against agreed KPIs. Key Responsibilities Service … and directors to ensure good interdepartmental relations and communications, making sure that all information given out is up to date, accurate and appropriate. IT Service Management & ITIL Ensuring the delivery of Le Creuset specific service management processes: Incident & Major Incident.. Request Fulfilment. Problem. Change. Access. Knowledge. Asst & Configuration The management more »