51 to 75 of 284 ITSM Jobs in England

as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilize remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service and communication aptitudes. * Display a more »

as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilize remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service... more »

Cloud IT Solutions Technical Consultant Service Desk Consultant Permanent Chippenham Onsite/Hybrid Working £45,000 - £60,000 Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving who more »

Management and the Head of Service Delivery & Regional IT Experience Senior level IT leadership, gained in a complex global organisation. Substantial experience in IT service management, including incident management, service desk operations, and service level management. Hands-on experience in managing and coordinating incident responses, including major incidents. Proven ability more »

Previous exposure to ITIL change management service management and/or project management. Experience of working in an ITIL-based support environment and with ITSM systems Involvement in design and implementation of policy, process and procedure Excellent computer literacy - particularly MS Office, Service Management tools IT Change Analyst - Permanent - London more »

Previous exposure to ITIL change management service management and/or project management. Experience of working in an ITIL-based support environment and with ITSM systems Involvement in design and implementation of policy, process and procedure Excellent computer literacy - particularly MS Office, Service Management tools IT Change Analyst - Permanent - London more »

incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. Support of a 24/7 shift pattern, including accurate more »

architect and design functions to support the continued growth of our secure managed services and cloud and security business. Manage the design of IT Service Management services, management framework including processes, service level agreements and service operations. Previous experience to produce a strategy creation and project plans. Proficiency in Information more »

deliver an exceptional customer experience. Support requests for client oversight and due diligence. Your Experience Essential Proven Client Relationship Management and/or IT Service Management experience Proven ability to work across organisational boundaries to deliver for the business and our clients Knowledge of technology best practices and standards Strong more »

UKAEA's mission of delivering sustainable fusion energy and maximising scientific and economic impact. The role of Change & Problem Manager, reporting to the IT Service Management Group Leader within the Enterprise Infrastructure Solutions Unit, is pivotal. This role involves assessing the need for change, analysing current states resulting from identified more »

experience of supporting IT or Audio-Visual hardware, software, or services (1st and 2nd tier) ideally in an academic environment. - Functional knowledge of IT Service Management principles and experience. - Experience of effective working in a customer service environment. - Familiarity with using and supporting multiple operating systems, such as Microsoft Windows more »

MCSE, ITIL, etc.) 2 Two years experience of managing customer facing services. 3 Have undertaken continuous professional development, particularly in these four areas: IT service management Project management Industry standard technology solutions Management and leadership Skills and experience 4 Technical environment: have an understanding of current technical solutions and be more »

whilst maintaining full management control. •Good documentation skills, specifically with regards to internal and customer processes. •Knowledge or experience using BMC Remedy ITSM tool. •Excellent verbal, written and listening communication skills. •Ability to obtain Enhanced CRB, BPSS and SC clearance is required About Capita Technology and more »

Inside IR35) Contract Term: 12 Months Contracting Authority: The Home Office Location: Hybrid - Croydon We are looking for candidates with a background in IT Service Management, and experience of successful Service Design and Transition. You will be joining a number of other Service Design and Transition Managers (SDTMs) working within more »

and problem-solving skills. - Excellent communication and collaboration skills. Technical Environments: Windows 10, Office 365, Exchange/Outlook, Teams, Active directory, Sophos MDM, Jira (ITSM), Windows server 2012, 2016, VMware, VEEAM, Fortinet, VPN, TCP/IP, Wi-Fi more »

employees Responsibilities: · Handle inbound calls, emails, self-service and in person visits to the Service Desk. · Log all incidents & service requests in the ITSM tool. · Diagnose, categorise and prioritize all incidents, service requests and ticket escalations, perform first line resolution where possible. · Escalate unresolved tickets and follow up to ensure more »

oversight. - Demonstrable expertise in managing IT infrastructure for large-scale operations. - Excellent problem-solving abilities and capacity to work under pressure. - Solid understanding of ITSM frameworks and experience in managing service delivery platforms. - Extensive knowledge of modern cloud technologies (Azure/AWS) and enterprise hardware solutions. - Strong financial acumen, capable more »

Proven BI development experience with ServiceNow expertise. o Familiarity with relational databases. o Proficiency in data modeling and reporting tools. o Certifications (preferred): ITIL, ITSM, V3, SCRUM, PMP. * Skills: JavaScript, MySQL, HTML, CSS, AngularJS. Please send in your latest CV LA International is a HMG approved ICT Recruitment and Project more »

critical multi-year programme of work. Focusing on the following areas: Service Management Practices Data Governance/Management Common Service Data model - ServiceNow Adapt ITSM best practice focused on value and solving current business problems. Improve process across the Critical Service value chain (identification methodology, SLA, OLA, UPC, resource and more »

knowledge of enterprise-grade integration architecture, including modern RESTful API approaches and traditional messaging and web services. Familiarity with infrastructure and security architecture, IT service management frameworks (e.g., ITIL), and IT governance frameworks (e.g., COBIT). Understanding of secure design and development practices and frameworks, preferably ISC2 CSSLP or CISSP more »

be revised based on performance, along with industry recognised training and certification during the Graduate Scheme. Key Responsibilities: Building subject matter expertise in IT Service Management and Defence technology sectors Engaging with clients and developing consulting skills Gaining hands-on experience in the design and delivery of support services Contributing more »

role involves close collaboration with stakeholders to understand needs, streamline processes and drive automation initiatives. The ideal candidate possesses in-depth knowledge of IT service management and Agile methodologies and excellent analytical skills. The role plays a key part in enhancing operational efficiency, user experience, and overall productivity by designing more »

Help Desk experience MS Office Suite (to include up to Office 365), Internet, email (Outlook - Exchange), fault diagnosis, Active Directory. Competent in using an ITSM based ticketing system to find, update and prioritise and eventually close work assigned. Ability to methodically troubleshoot commonly used Hardware, software and applications across both more »

the organisation to understand and tailor support requirements. Key skills: Ability to use diagnostic tools and software to identify and resolve issues. Familiarity with ITSM tools/platforms for managing incidents and requests through to completion. Proficiency in Microsoft Office tools/products including Office 365, AutoPilot and InTune, and more »

of performing a service design role within an enterprise wide service management environment within Education or public sector or similar complex environment. Awareness of ITSM practices, and experience of enterprise service management practice Ability to employ service data models, and application within both IT and business services. Service user experience more »