Experience: · Working with internal and external support teams delivering technical support of IT systems, and services. · Good understanding of the delivery of structured ITServicemanagement best practice such as ITIL. · Ownership of service requests, problems and participation in change management processes. Problem Solving: · The ability to resolve problems approaching more »
suppliers and ensuring delivery of cyber security services . Strong understanding of servicemanagement frameworks , including incident, request, and change management. Familiarity with ITservicemanagement tools and methodologies. Ability to coordinate incident responses and work in a fast-paced, technology-driven environment. This role involves collaborating with cross-functional more »
Milton Keynes University Hospital NHS Foundation Trust
months. Person Specification Qualifications and knowledge Essential IT related degree (or equivalent qualification/relevant experience) Evidence of continuous personal development Desirable ITServiceManagement qualification e.g. ITIL Foundation Project Management qualification e.g. Prince 2 Foundation Experience Essential Relevant experience in a team lead role Experience in being a member more »
security & cybersecurity technology Must have executed large transformational deals which involved data centre migration/Consolidation, End-user services transformation Education/Qualifications Preferably ITSM/SIAM certified Proven 18 to 20 years of experience in managing Cloud, Infrastructure, security operations and projects/programs in the infrastructure space more »
cause analysis of application issues and creation of corrective action plans Support escalations for applications from the Service Desk Ensure compliance with the ITServiceManagement System (ITSMS) and any local procedures within our Group of businesses. Work with the Service Desk to maintain and manage a knowledge database of more »
Oldham, Greater Manchester, North West, United Kingdom
In Technology Group Limited
cause analysis of application issues and creation of corrective action plans Support escalations for applications from the Service Desk Ensure compliance with the ITServiceManagement System (ITSMS) and any local procedures within our Group of businesses. Work with the Service Desk to maintain and manage a knowledge database of more »
a flexible approach to working on a rota basis, providing cover as needed. Experience and Skills Required: Essential : 4+ years of experience in ITServiceManagement principles and processes. Experience in a corporate IT environment and working to/exceeding Service Level Agreements . Strong technical knowledge of IS services more »
a flexible approach to working on a rota basis, providing cover as needed. Experience and Skills Required: Essential: • 4+ years of experience in ITServiceManagement principles and processes. • Experience in a corporate IT environment and working to/exceeding Service Level Agreements. • Strong technical knowledge of IS services and more »
a flexible approach to working on a rota basis, providing cover as needed. Experience and Skills Required: Essential: • 4+ years of experience in ITServiceManagement principles and processes. • Experience in a corporate IT environment and working to/exceeding Service Level Agreements. • Strong technical knowledge of IS services and more »
a flexible approach to working on a rota basis, providing cover as needed. Experience and Skills Required: Essential: • 4+ years of experience in ITServiceManagement principles and processes. • Experience in a corporate IT environment and working to/exceeding Service Level Agreements. • Strong technical knowledge of IS services and more »
Technology Support Team lead Provide cover for the local Desk Side and Technology Support Team Lead when required Essential skills Solid experience in ITServiceManagement principles and processes High level of proficiency and knowledge of working in a corporate IT environment Experience in working to (and exceeding) Service Level more »
with cross-functional teams. - Knowledge of CI/CD pipelines and automation tools for Salesforce. - Familiarity with Agile methodologies and ITIL or other ITservicemanagement frameworks is a plus. You will be required to work from the office 1 day per week and this role has been deemed to more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Hargreaves Lansdown Asset Management Limited
delivery experience. Strives to always deliver an excellent customer service experience. Excellent verbal, written communication, sharp analytical and problem-solving skills. Experience using ITserviceManagement tools, such as ServiceNow and Jira. Flexible and adaptable when dealing with changing requirements and priorities. Highly organised, methodical with a keen attention to more »
Employment Type: Permanent, Part Time, Work From Home
City Of London, England, United Kingdom Hybrid / WFH Options
Pioneer Search
SQL and working with Data in SQL server as well as DB2. You will also be experienced in MS SQL SSRS and SSIS and ITSM tools, they use ServiceNow. You will have excellent communication and people skills to work closely with internal stakeholders and third party vendors. No prior knowledge more »
enhancement of ITSM processes. West Yorkshire or London Based Your Role: You will focus on the strategic direction, governance, and ongoing enhancement of ITServiceManagement processes, with a focus on ITIL Service Design, Service Transition, and the ITServiceManagement Office. This role ensures that services are effectively designed … BC) teams across the organization. Maintain effective Change Management processes to reduce risk and ensure service stability. ITSMO Leadership: Establish and lead the ITServiceManagement Office (ITSMO), ensuring governance and oversight of all ITSM activities within the organization. Lead the development and optimization of ITSM tools and systems (e.g. … training and development plans to ensure team members maintain expertise in ITIL, ITSM practices, and service delivery. Requirements: 10+ years of experience in ITServiceManagement, including at least 5 years in a leadership role. ITIL Certification Proven experience in Service Design and Service Transition within complex IT environments. Strong more »
Central London, London, United Kingdom Hybrid / WFH Options
Eviden Technology Services Limited
and technology, now and for generations to come. The Opportunity We're seeking creative early career consultants to join our dynamic ITServiceManagement (ITSM) team. This role offers an exciting opportunity to kickstart your career in consulting, working on diverse projects that drive digital transformation for our clients. The … innovative solutions to improve customer outcomes. Each engagement is unique and requires a strong desire to make a positive impact. About the Role - Junior ITSM Consultant As a Junior ITSM Consultant, you'll support our clients in optimizing their ITservice delivery and management processes. You'll work alongside experienced … consultants, gaining hands-on experience with industry leading ITSM frameworks and tools. Security Clearance: Candidates must be eligible to obtain a security clearance at SC level. Key Responsibilities: Support servicemanagement, service delivery and service transition activities Support the wider team with other client engagements and value proposition activities Data more »
and learn from our Infrastructure, Communications, iSeries and Development Teams - semi-involved with various streams of IT work for 2024 (new imaging process - new ITSM tool - and many more projects coming in 2024). Main skills for the position: Required to cover onsite IT Support - Monday to Friday between our more »
in vendor and supplier management. Experience with disaster recovery and business continuity planning. Effective resource management and allocation. Familiarity with ITIL or other ITservicemanagement frameworks. Strong financial acumen, including budget management and cost optimization. Excellent communication and interpersonal skills. What’s on Offer Competitive Salary : Up to £160K more »
Aston, Perry Barr, West Midlands (County), United Kingdom
Hiredonline Consultancy Ltd
maintenance on IT infrastructure to prevent disruptions, including system updates, patch management, and hardware checks. Document and track incidents and resolutions in the ITservicemanagement system to improve service delivery and knowledge sharing. Collaborate with other IT team members to resolve complex issues and improve overall system performance. Assist more »
of Contact for IT Support: Act as the first line of response for IT incidents and service requests, handling queries via telephone, email, and ITSM systems. Troubleshooting and Problem-Solving: Diagnose and resolve hardware and software issues across End User Computing, Networks, and Applications, escalating when necessary to ensure swift more »
Combination of agile and waterfall project delivery methods. Expert knowledge to GDS standard for service design and delivery. Good knowledge and experience of both ITSM and ITOM operating models. Worked on operating models and tooling capabilities, with an emphasis on ServiceNow . Good experience in workflow mapping, process modelling and more »
Layer 3 Switching experience with vendor hardware such as Cisco, Dell, Aruba. Understanding of Government Security Classifications Working knowledge of the Jira ServiceManagementITSM tool Dell Avamar Backup Software experience How you’ll support us This role will contain some elements of On Call dependant on project requirements. Our more »
Employment Type: Permanent
Salary: £60000 - £65000/annum DOE plus company benefits
St. Neots, Cambridgeshire, East Anglia, United Kingdom
MASS Consultants
Layer 3 Switching experience with vendor hardware such as Cisco, Dell, Aruba. Understanding of Government Security Classifications Working knowledge of the Jira ServiceManagementITSM tool Dell Avamar Backup Software experience How youll support us This role will contain some elements of On Call dependant on project requirements. Our non more »
London, England, United Kingdom Hybrid / WFH Options
Nephos Technologies
owning and maintaining technical design documentation for systems. Experience in system-wide monitoring solutions, such as LogicMonitor, Zabbix or similar. Experience in working with ITSM platforms. An understanding of common file protocols such as CIFS, NFS. An understanding of networking protocols TCP/IP stack, DNS and VPN. Hold a more »