services, ensuring SLA's are met and issues are resolved promptly. Build and maintain relationships with external vendors and negotiate licensing contracts and professional service agreements. Oversee the maintenance and administration of IT systems across all properties, including network infrastructure, telecommunications, business applications, and guest-facing technology. What we … d like from you Bachelor's degree in information technology, Computer Science, or a related field. Certifications in IT management or security (e.g., PMP, CISSP) and continuing education are preferred. Strong project management skills, with the ability to manage multiple projects simultaneously (Project Management courses will be … projects. Strong understanding of IT operations, infrastructure, and security best practices within the hospitality industry is highly desirable. Familiarity with ITIL or other IT servicemanagement frameworks is beneficial. What you'll get in return Holidays 28 (inc. of bank holidays) pro-rota increasing with length of servicemore »
services, ensuring SLA's are met and issues are resolved promptly. Build and maintain relationships with external vendors and negotiate licensing contracts and professional service agreements. Oversee the maintenance and administration of IT systems across all properties, including network infrastructure, telecommunications, business applications, and guest-facing technology. What we … d like from you Bachelor's degree in information technology, Computer Science, or a related field. Certifications in IT management or security (e.g., PMP, CISSP) and continuing education are preferred. Strong project management skills, with the ability to manage multiple projects simultaneously (Project Management courses will be … projects. Strong understanding of IT operations, infrastructure, and security best practices within the hospitality industry is highly desirable. Familiarity with ITIL or other IT servicemanagement frameworks is beneficial. What you'll get in return Holidays 28 (inc. of bank holidays) pro-rota increasing with length of servicemore »
User computing products, including printers, hardware and software troubleshooting, device setup, configuration, and authentication. Diagnose and assess issues to determine the appropriate solution or service needed. Help connect and configure laptops, mobile devices, and other external sources to display content on screens or through audio systems. Provide input to … servicemanagement processes as required (e.g. Incident, Change and Problem Management) Conform to existing governance and standards – ITIL framework. What we look for: Experienced IT support or a related role Ability to communicate technical information clearly and understandably to non-technical stakeholders Excellent customer-centric communication and more »
global presence, their footprint spans across London, Bermuda, and Australia. As part of the wider operations team, you will be responsible for managing the service delivered to staff across these locations. ***Whilst insurance sector experience is preferred, experience from other financial services will be considered*** You'll be a … development of platform health and the implementation of effective disaster recovery Proactively keep up to date with industry trends and suggest improvements Managing vulnerability management, confirming all infrastructure items are up to date with all necessary software patches and updates. ServiceManagement responsibilities: Lead proactively resolving all … infrastructure related service incidents Assist in guidance on the best way to make use the company's infrastructure whilst providing regular feedback Leading and managing the infrastructure team in the delivery of documentations regarding infrastructure changes Log all infrastructure related issues and update service desk tickets frequently Experience more »
global presence, their footprint spans across London, Bermuda, and Australia. As part of the wider operations team, you will be responsible for managing the service delivered to staff across these locations. ***Whilst insurance sector experience is preferred, experience from other financial services will be considered*** You'll be a … development of platform health and the implementation of effective disaster recovery Proactively keep up to date with industry trends and suggest improvements Managing vulnerability management, confirming all infrastructure items are up to date with all necessary software patches and updates. ServiceManagement responsibilities: Lead proactively resolving all … infrastructure related service incidents Assist in guidance on the best way to make use the company's infrastructure whilst providing regular feedback Leading and managing the infrastructure team in the delivery of documentations regarding infrastructure changes Log all infrastructure related issues and update service desk tickets frequently Experience more »
Experience working as a Service Transition Manager ITIL Certification and ITIL Service Transition-certified (Nice to Have) Experience in ServiceManagement concepts and ability to apply these in a Service Transition context more »
Experience working as a Service Transition Manager ITIL Certification and ITIL Service Transition-certified (Nice to Have) Experience in ServiceManagement concepts and ability to apply these in a Service Transition context more »
the team; identifying and owning continual improvement opportunities within the team; testing and trialling new test toolsets. Providing status reports to Project Managers, Senior Management Team and senior business leaders. Supervising team members to ensure all test activities are conducted to our standards Test Design & Execution 80% Developing test … key stakeholders, requirements documentation, solution design, high level test plan, business process maps and other project documentation Ensure proper traceability, version control and configuration management of all test objects developed. Ensuring that all technical preparations have been completed prior to commencing test activities i.e. test environments stable and ready … Deloitte build. Conducting full analysis of the results returned and handing over any defects which, upon review, are found to be valid. Identification and management of defects through to resolution. This may include leading defect triage sessions Develop communications and reports to be shared with Business & Service Owners more »
london, south east england, United Kingdom Hybrid / WFH Options
Deloitte
the team; identifying and owning continual improvement opportunities within the team; testing and trialling new test toolsets. Providing status reports to Project Managers, Senior Management Team and senior business leaders. Supervising team members to ensure all test activities are conducted to our standards Test Design & Execution 80% Developing test … key stakeholders, requirements documentation, solution design, high level test plan, business process maps and other project documentation Ensure proper traceability, version control and configuration management of all test objects developed. Ensuring that all technical preparations have been completed prior to commencing test activities i.e. test environments stable and ready … Deloitte build. Conducting full analysis of the results returned and handing over any defects which, upon review, are found to be valid. Identification and management of defects through to resolution. This may include leading defect triage sessions Develop communications and reports to be shared with Business & Service Owners more »
Definition The IT Enterprise Architecture (EA) function is responsible for aligning the Group’s technology strategy with the overall business strategy via its three service pillars: reviewing and governing the solution architecture for all change deliveries, ensuring integrity of the solution architecture and key design decisions in line with … technical suitability, Group standards, policies and principles, defining solutions (where required) and providing architecture guidance and architecture management services for change planning & delivery with the objective of ensuring alignment to Group’s strategic objectives, compliance to Group policies and conformance to Group standards. reviewing, introducing, and maintaining principles and … take ownership for: Development, maintenance, and communication of key Enterprise Architecture artefacts to relevant stakeholders including EA policies, standards, process/procedures and templates. Management of key Group Enterprise Architecture assets in the Group EA management tool/repository e.g. application and technology catalogues and roadmap and capability more »
Definition The IT Enterprise Architecture (EA) function is responsible for aligning the Group’s technology strategy with the overall business strategy via its three service pillars: reviewing and governing the solution architecture for all change deliveries, ensuring integrity of the solution architecture and key design decisions in line with … technical suitability, Group standards, policies and principles, defining solutions (where required) and providing architecture guidance and architecture management services for change planning & delivery with the objective of ensuring alignment to Group’s strategic objectives, compliance to Group policies and conformance to Group standards. reviewing, introducing, and maintaining principles and … take ownership for: Development, maintenance, and communication of key Enterprise Architecture artefacts to relevant stakeholders including EA policies, standards, process/procedures and templates. Management of key Group Enterprise Architecture assets in the Group EA management tool/repository e.g. application and technology catalogues and roadmap and capability more »
are noted and up to date using Tela’s CRM Keeping customer notes up to date on IT Glue Maintaining a high degree of service for all support queries and adhering to all servicemanagement principles Supporting users in the correct use of equipment by providing any … training and advice Person Specification Tela are a customer first organisation. We look for individuals that share this passion and take pride in the service they provide. The successful candidate will be a current 2nd line technician, ideally with experience of working for a Managed Service Provider. Strong … solutions is essential. Other required experience/skills: Microsoft 365 – Exchange Online/SharePoint Online/Microsoft Teams/Entra ID (Azure AD) Modern Management Technologies – Intune/Windows Autopilot/Enterprise Mobility Networking - Routers, Firewalls, Switches, and general troubleshooting Work Location This is a hybrid role which will more »
london, south east england, United Kingdom Hybrid / WFH Options
Tela Technology
are noted and up to date using Tela’s CRM Keeping customer notes up to date on IT Glue Maintaining a high degree of service for all support queries and adhering to all servicemanagement principles Supporting users in the correct use of equipment by providing any … training and advice Person Specification Tela are a customer first organisation. We look for individuals that share this passion and take pride in the service they provide. The successful candidate will be a current 2nd line technician, ideally with experience of working for a Managed Service Provider. Strong … solutions is essential. Other required experience/skills: Microsoft 365 – Exchange Online/SharePoint Online/Microsoft Teams/Entra ID (Azure AD) Modern Management Technologies – Intune/Windows Autopilot/Enterprise Mobility Networking - Routers, Firewalls, Switches, and general troubleshooting Work Location This is a hybrid role which will more »
a proficiency in supporting Apple products. Key Responsibilities: Provide comprehensive support for hardware and software issues, ensuring high satisfaction for end users, including senior management and remote teams. Coordinate maintenance with service providers for internet, MPLS, and IT assets to ensure optimal performance. Manage IT asset lifecycle from … and network device configuration/troubleshooting. Liaise with vendors for timely resolution of hardware issues. Implement and adhere to ITIL-based processes for incident, service request, change, and problem management. Provide expert support for Apple products, including MacBooks, iPads, and iPhones, ensuring alignment with security protocols. Skill Requirements: Exceptional … Polycom devices, and Apple product support. Familiarity with ITIL framework and processes. Certifications in CCNA, ITIL, MCP preferred, showcasing a strong foundation in networking, servicemanagement, and Microsoft technologies.d more »
National Security, Counter Terrorism or Public Sector project experience. Prior consulting background Technology Operating Model design Process re-design, optimisation and lean practices Delivery Management and Business Analysis IT Operations Requirement’s elicitation Value stream mapping IT ServiceManagement and ITIL Product Ownership and Management Product more »
for you. With IT and digital strategy at the forefront of your mind, youll have a view on operating models, technology transformation & improvement of servicemanagement processes. Experience 4+ years experience in Management Consulting Architecture experience including Business, Applications, Data and Infrastructure Demonstrable background on Public Sector … programmes, strong stakeholder management skills and communication Technology procurement experience and know-how with Networking, Operating Systems, Cloud Services (AWS, Azure OR GCP). Skillset within Cost analysis and Investments Experience following the green book five case model would be a plus Business transformation and change expertise A varied more »
you. With IT and digital strategy at the forefront of your mind, you'll have a view on operating models, technology transformation & improvement of servicemanagement processes. Experience 4+ years' experience in Management Consulting Architecture experience including Business, Applications, Data and Infrastructure Demonstrable background on Public Sector … programmes, strong stakeholder management skills and communication Technology procurement experience and know-how with Networking, Operating Systems, Cloud Services (AWS, Azure OR GCP). Skillset within Cost analysis and Investments Experience following the green book five case model would be a plus Business transformation and change expertise A varied more »
transformation. Enabling continuous delivery while ensuring reliability, quality, observability, and performance Understanding of build and deployment pipelines, test driven development, automated testing, Test data management, automated Environment provisioning, Version control, Monitoring and alerting and DevOps enablers. Understanding of observability and monitoring platform; Experience of having collaborated with developers to … to drive speed, productivity, and quality improvements. Security and governance models for cloud engineering and operations -Desired Driving IT and business automation across product management, engineering, and operations -Desired ITIL and servicemanagement Being comfortable in a client-facing role, with previously consulting or advisory experience. Two more »
and transient states to improve the maturity of DevOps practices and unlock maximum value by adopting NextGen techs like Generative AI and Platform Product Management You will be required to work and communicate with all levels of an organisation to collaboratively innovate, design, and implement modern technologies, processes, and … transformation. * Enabling continuous delivery while ensuring reliability, quality, observability, and performance * Understanding of build and deployment pipelines, test driven development, automated testing, Test data management, automated Environment provisioning, Version control, Monitoring and alerting and DevOps enablers. * Understanding of observability and monitoring platform; Experience of having collaborated with developers to … to drive speed, productivity, and quality improvements. * Security and governance models for cloud engineering and operations -Desired * Driving IT and business automation across product management, engineering, and operations -Desired * ITIL and servicemanagement * Being comfortable in a client-facing role, with previously consulting or advisory experience. more »
London, England, United Kingdom Hybrid / WFH Options
Square Enix
Attribute maintenance, Workflow, Modeller, utilising Knowlys and Widgets), Financials (Core, FIC, FAs and YE), Logistics (Purchase Orders, Sales Orders and invoicing, Product and Inventory Management), Financial Planner, Resource Planning, Project Costing and Billing, Expenses, Human Resources. Prior experience of interfacing systems with an ERP using ETL, XMLs, and APIs. … experience working with SPS software. Experience using MS SQL and running TSQL queries and updates. Experience Training Users. Understanding of working within industry-standard servicemanagement methods such as ITIL. Desirable: Degree in Computer Science (Or Advanced ERP experience). A good grasp of accounting principles and sales … and systems and introduce efficiencies. Ability to work to tight deadlines and deliver project requirements. Good presentation skills. Desirable: Familiar with Unit4 Financial Performance Management (OCRA). Good understanding of creating, managing, and migrating AMC, Mobile Apps, ARC and Worderator reports. Keeping up to date with the latest technologies more »
the Head of Technology Risk on the SOX 404 controls but will also encompass information security (ISO27001 standards) and will work closely with the servicemanagement and business continuity teams. Key accountabilities include: Facilitating and improving the Technology Risk Management process. Ensuring Technology controls are appropriate, facilitating … reporting on Compliance to relevant internal stakeholders Supporting the development and embedding of underpinning process and procedure documentation, including assisting service/business/process owners with compliance to new policies and operationalising new working practices and procedures. Monitor and report on the performance of these processes across the … Technology services and stakeholders. Key Skills needed: 2+ years experience in a technology risk role Experience of SOX 404 controls. Experience of IT risk management within a regulated environment Understanding of regulatory frameworks e.g ISO27001, ISO31000. Any ISO27001 certifications highly desirable Good communication and stakeholder management skills Role more »
the Head of Technology Risk on the SOX 404 controls but will also encompass information security (ISO27001 standards) and will work closely with the servicemanagement and business continuity teams. Key accountabilities include: Facilitating and improving the Technology Risk Management process. Ensuring Technology controls are appropriate, facilitating … reporting on Compliance to relevant internal stakeholders Supporting the development and embedding of underpinning process and procedure documentation, including assisting service/business/process owners with compliance to new policies and operationalising new working practices and procedures. Monitor and report on the performance of these processes across the … Technology services and stakeholders. Key Skills needed: 2+ years experience in a technology risk role Experience of SOX 404 controls. Experience of IT risk management within a regulated environment Understanding of regulatory frameworks e.g ISO27001, ISO31000. Any ISO27001 certifications highly desirable Good communication and stakeholder management skills Role more »
the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers. Reporting to the Restaurant Network Product Director … hardware installations at McDonald’s corporate sites. Ensure change approval process is fully adhered to by Change Approval Board participation. Work closely with Managed Service Providers to develop and support project implementations, providing guidance and sign off technical project deliverables. Provide support for incidents that are escalated to the … relevant platforms with enhancements, innovation and performance improvements aligned to business outcomes Skills and Experience: Strong experience in overall Infrastructure and Operations including (Network, ServiceManagement, Engineering). Automation tools and platforms, Ansible preferred. Observability and monitoring tools: SolarWinds, Live Action, etc. Experience working inan Agile environment Dev more »
the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers. Reporting to the Restaurant Network Product Director … hardware installations at McDonald’s corporate sites. Ensure change approval process is fully adhered to by Change Approval Board participation. Work closely with Managed Service Providers to develop and support project implementations, providing guidance and sign off technical project deliverables. Provide support for incidents that are escalated to the … relevant platforms with enhancements, innovation and performance improvements aligned to business outcomes Skills and Experience: Strong experience in overall Infrastructure and Operations including (Network, ServiceManagement, Engineering). Automation tools and platforms, Ansible preferred. Observability and monitoring tools: SolarWinds, Live Action, etc. Experience working inan Agile environment Dev more »
Desktop support Analyst (1st & 2nd line) required for a well established FTSE 250 Property Management company. This is a first and second-line IT Helpdesk and Deskside support role provinding a service to local office and remote staff. The role includes setting up and integrating new employees, managing … Admin) IT support (including Networking TCP/IP, DHCP/DNS) Beneficial Experience with setting up and troubleshooting video meetings. Experience with Freshservice IT servicemanagement or another leading ITSM tool. Software applications support Understanding/Awareness of ITIL support framework The role is primarily office-based with more »
