SaaS Product Owner needed by leading provider of Customer ServiceManagement Software. Our client is a Series A scale-up currently searching for a Product Owner whose software is used across a range of business sectors to help improve customer service and all-round servicemanagement … products that users love. Create new product features and functions. The Product Owner must have: A track record delivering great B2B products. Excellent stakeholder management skills. Developed and validated new business cases. An autonomous/self-starter mentality. more »
Job Description: The Service Design Transition Manager plays a critical role in ensuring the smooth transition of services from the design phase to operational readiness. This role involves collaborating with various stakeholders to understand requirements, design service solutions, and manage the transition process effectively. The ideal candidate will … possess a strong blend of technical expertise, project management skills, and stakeholder management abilities. Responsibilities: Lead the transition of new services and changes into the operational environment, ensuring minimal disruption to business operations. Collaborate with cross-functional teams, including service design, development, testing, and operations, to ensure … to assess the effectiveness of transition activities and identify areas for improvement. Stay updated on industry best practices, emerging technologies, and trends related to service design and transition management. Qualifications: Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. Master's degree preferred. Proven experience more »
Job Description: The Service Design Transition Manager plays a critical role in ensuring the smooth transition of services from the design phase to operational readiness. This role involves collaborating with various stakeholders to understand requirements, design service solutions, and manage the transition process effectively. The ideal candidate will … possess a strong blend of technical expertise, project management skills, and stakeholder management abilities. Responsibilities: Lead the transition of new services and changes into the operational environment, ensuring minimal disruption to business operations. Collaborate with cross-functional teams, including service design, development, testing, and operations, to ensure … to assess the effectiveness of transition activities and identify areas for improvement. Stay updated on industry best practices, emerging technologies, and trends related to service design and transition management. Qualifications: Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. Master's degree preferred. Proven experience more »
successful delivery of multiple workstreams including vendors that will see the successful deployment of a comprehensive IDAM capability requiring strategic leadership, managing resources, financial management & following established governance, whilst ensuring the efficient and effective execution of this programme. Experienced professional with full programme lifecycle management of large transformational … involves a significant amount of stakeholder engagement; both at central and local site level, planning and execution, controls applied for planning, issue and risk management, as well as reporting on a day-to-day and key milestone/deliverable basis. It is also critical a quality-based handover to … any Business-As-Usual delivery/Operation teams is done for ongoing service excellence. The role is part of a fast-moving high profile and pressured environment and is only for the experienced and not faint-hearted. Key Responsibilities Assure end state objectives/scope is clear with respective more »
successful delivery of multiple workstreams including vendors that will see the successful deployment of a comprehensive IDAM capability requiring strategic leadership, managing resources, financial management & following established governance, whilst ensuring the efficient and effective execution of this programme. Experienced professional with full programme lifecycle management of large transformational … involves a significant amount of stakeholder engagement; both at central and local site level, planning and execution, controls applied for planning, issue and risk management, as well as reporting on a day-to-day and key milestone/deliverable basis. It is also critical a quality-based handover to … any Business-As-Usual delivery/Operation teams is done for ongoing service excellence. The role is part of a fast-moving high profile and pressured environment and is only for the experienced and not faint-hearted. Key Responsibilities Assure end state objectives/scope is clear with respective more »
Alexander Mann Solutions - Public Sector Resourcing
Lead Service Transition Manager - Inside IR35 Contract Term: 12 months Contracting Authority: The Home Office Location: Hybrid - Croydon The first duty of the government is to keep citizens safe and the country secure. The Home Office has been at the front line of this effort since 1782. As such … we play a fundamental role in maintaining the security and economic prosperity of the UK. We are looking for individuals with a background in ServiceManagement, and experience of successful Service Design and Transition. As a Lead Service Transition Manager your main responsibilities would be to … Design and document new services. Ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place. Produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers. Ensure that projects transition to live servicemore »
IT Service Team Lead London/Hybrid Up to 40k Austin Fraser is working with a company in the health and education sector looking to onboard an IT Service Desk Team Leader to assist clients and internal staff with technical queries. The ideal candidate must have proven experience … committed to supporting your growth and development. In return you will benefit from a solid benefits package. Responsibilities: Lead a team of 4 Ensure service tickets are resolved in a timely manner and with a high degree of customer service and expertise. Liaise with the Managed Services provider … as required using the agreed request fulfilment, incident management and change management processes. Support the User management processes Suggest, implement and embed improvements to IT systems, processes and culture so that solutions meet goals and objectives. The ideal candidate will Proven experience providing exceptional customer servicemore »
IT Service Team Lead London/Hybrid Up to 40k Austin Fraser is working with a company in the health and education sector looking to onboard an IT Service Desk Team Leader to assist clients and internal staff with technical queries. The ideal candidate must have proven experience … committed to supporting your growth and development. In return you will benefit from a solid benefits package. Responsibilities: Lead a team of 4 Ensure service tickets are resolved in a timely manner and with a high degree of customer service and expertise. Liaise with the Managed Services provider … as required using the agreed request fulfilment, incident management and change management processes. Support the User management processes Suggest, implement and embed improvements to IT systems, processes and culture so that solutions meet goals and objectives. The ideal candidate will Proven experience providing exceptional customer servicemore »
knowledge of practices for Dynamics 365 — Deep understanding of Azure and cloud technologies, .Net development and PowerBI. — Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and early live support. — Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement … including core solution of Accounts, Contact and Activity management and at least one of the following: - Sales Management - Marketing automation - Project Services Automation - Customer ServiceManagement - Field Services — Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including: - Azure … SQL/SQL Server - PowerApps, LogicApps, Flow and Common Data Service - Visual Studio Team Service — Knowledge of best practices for working with offshore teams — Experience of Agile Methodology — Certification in TOGAF or Zachman Framework would be beneficial — Knowledge of other Marketing products are desirable – Click Dimension or Adobe more »
SS&C GIDS SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing … business in the UK, maintaining relationships with key IT contacts and business leaders to ensure effective communication and delivery of the highest standard of service to our clients. Accountable specifically for service to Digital clients of GIDS including mobilising and leading the right projects to drive improvements to … those clients in terms of service delivery Must have significant client/senior stakeholder management experience in the financial services industry. Must be comfortable working in a highly functionalised global organisation with excellent collaboration skills Must be capable of quickly winning the trust of our clients through proactive more »
week. Role Overview: As a ServiceNow Developer with a focus on ITSM Pro, you will be responsible for designing, developing, and implementing advanced IT ServiceManagement solutions on the ServiceNow platform. You will work closely with clients to understand their ITSM requirements and deliver robust, scalable solutions that … enhance their servicemanagement capabilities. This role is ideal for a skilled developer with extensive experience in ServiceNow ITSM Pro who is eager to drive technological innovation. Key Responsibilities: Design and develop custom ITSM Pro applications and modules within ServiceNow. Collaborate with clients to gather ITSM requirements and more »
to £500 per day Ir35 status: Inside ir35 Location: National, hybrid Must have Active SC Clearance As a Major Incident Manager you will have: Service Focus Community collaboration Incident Management Problem Management Understanding of servicemanagement framework User Focus Ownership & initiative If you are interested more »
providers · Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs · Operate cohesively with the service desk team to maintain service levels · All work undertaken must be logged via a Service Desk Reporting Tool and this must be … date and accurately and clearly indicate the incident details and remedial actions taken. · Escalate all critical and high priority incidents to line and senior management · Report recurring incidents to problem analyst teams and line management · Proactively contribute to service improvement initiatives · Provide technical expertise and assistance on … and sound ethical workplace practices · Must be able to work alone and unsupervised, taking the initiative when necessary · Has an understanding and respect for service delivery processes Technical skills required: Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and managing more »
providers · Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs · Operate cohesively with the service desk team to maintain service levels · All work undertaken must be logged via a Service Desk Reporting Tool and this must be … date and accurately and clearly indicate the incident details and remedial actions taken. · Escalate all critical and high priority incidents to line and senior management · Report recurring incidents to problem analyst teams and line management · Proactively contribute to service improvement initiatives · Provide technical expertise and assistance on … and sound ethical workplace practices · Must be able to work alone and unsupervised, taking the initiative when necessary · Has an understanding and respect for service delivery processes Technical skills required: Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and managing more »
on the regular assessment of Trust performance against local, national and contractual performance targets and will have a leading role in the negotiation and management of the Trust's contracts for patient services including activity plans, funding levels, service developments, counting and coding changes, quality targets/penalties … with the wider SEL Sector partners, APC and NHSE on all performance and operational recovery related issues. The post holder will responsible for the management and over sight of the Trust's operational Health Information service, including the electronic health record reporting and data warehousing functions, and will … lead on the development of a strategy for this service ensuring the Trust's future operational information requirements and obligations are met both internally and externally. The post holder will be responsible for the leadership of the centralized administrative service for the Trust - providing validation, data quality training more »
REQUIRED: SERVICE TRANSITION MANAGER LOCATION: REMOTE DURATION: 6 MONTH INITIAL CONTRACT IR35 STATUS: INSIDE Required skills: Experience working as a Service Transition Manager and (preferably) in the context of Application Transition from Programme delivery into BAU Service Support. - ITIL Certification and ITIL Service Transition-certified (Nice … to Have). - Experience in ServiceManagement concepts and ability to apply these in a Service Transition context. - Experience of Service Acceptance Criteria. - Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. - Experience working in a client facing role and more »
role We are seeking a Production Support Analyst to join our Wealth Production Support team, which includes SS&C Hubwise. The role involves issue management from external and internal clients to meet KPIs and SLAs and liaising with other business areas to ensure a robust and scalable production environment … for internal and external customers. This role requires a strong technical foundation, particularly in database management and ITIL-based support practice , combined with a solid understanding of the financial services and Wealth Management industry . Team Responsibilities Application Support – ensure that the application is working correctly as deployed. … Issue Management – analyse, investigate, and allocate for resolution and closure for all issues. Change Management – support testing and release process for production fixes. Project Handover – facilitate the transition between project support and production support for all change. Service Support – support the Service Delivery team in delivering more »
role We are seeking a Production Support Analyst to join our Wealth Production Support team, which includes SS&C Hubwise. The role involves issue management from external and internal clients to meet KPIs and SLAs and liaising with other business areas to ensure a robust and scalable production environment … for internal and external customers. This role requires a strong technical foundation, particularly in database management and ITIL-based support practice , combined with a solid understanding of the financial services and Wealth Management industry . Team Responsibilities Application Support – ensure that the application is working correctly as deployed. … Issue Management – analyse, investigate, and allocate for resolution and closure for all issues. Change Management – support testing and release process for production fixes. Project Handover – facilitate the transition between project support and production support for all change. Service Support – support the Service Delivery team in delivering more »
Who are we? CSS Service Solution Architects (SSAs) are enhanced support and managed services presales subject matter experts. CSS SSAs work closely with the CSS sales teams during sales opportunities, interacting at senior levels within existing and new Oracle customers. Using their deep experience of IT support and managed … services to capture customer requirements, fully explore all potential options and build compelling service propositions. The SSAs are key to helping Oracle’s customers to maximize their Oracle Cloud (covering both OCI and SaaS), on-premise and hybrid investment, to innovate faster and accelerate their business success. The SSAs … will be focused on service solutions for the Oracle technologies, including leading edge and complex custom requirements. Responsibilities: To identify, foster and define Oracle CSS services solutions for specific customer opportunities and assist in the sale alongside the CSS sales representative Work with the customer, CSS management and more »
Microsoft Dynamics 2nd Line Application Support Outside IR35 Remote SC Clearance Required 3months+ (likely further extensions) Scope * Initial knowledge transfer from previous supplier partner * Service support and investigation & resolution of incidents * Any work required to maintain a stable and effective service including supporting patching and any relevant upgrades … The Role - Day-to-day support of services providing 2nd line application support via established Service Now resolver groups. Standard support hours are 09:00 - 17:00 Monday - Friday excluding weekends and bank holidays. - Familiarisation with the MS Dynamics 365 Portfolio to address and actively work through the prioritised … DevOps and Agile methodologies whilst guided by ITIL principles to deliver, run, and maintain the live services. - Responding to incidents as per client Incident Management processes. - Management of the services using standard servicemanagement processes including, but not limited to, incident, problem and change comprising of more »
We are expanding our existing team of programme and project professionals with additional delivery capacity and would welcome candidates with operational experience and project management expertise. The Improvement Delivery Team are focusing on 3 organisation wide transformation programmes including Elective, Flow and Outpatients. Your role will deliver programme management expertise against one of these programmes, to ensure operational transformation is delivered with a project management approach. As Transformation Manager you will work with multi-disciplinary teams including senior clinicians, operational service teams and corporate support services to ensure a collaborative and well governed approach to transformation … issues will be critical to ensure successful project delivery. You will work both autonomously and collaboratively with a broad range of colleagues including senior management and clinicians to help identify and deliver financial efficiencies and change for the organisation. You will have individual responsibility for managing several sub-programmes more »
Senior Manager - Customer Care - AeroTech - Aviation Industry - Heathrow, London Job Summary: Lead and manage the EMEA Field Service, Spare Parts, and Rebuild departments to provide top-tier product support and drive revenue growth. Assist customers with service and parts needs for the equipment. Collaborate with the Director of … Care Sales Manager to implement customer care strategies for the EMEA region. Essential Duties and Responsibilities: Leadership: Lead EMEA customer care teams in field service, spare parts, and rebuilds across three sales offices. Customer Satisfaction: Ensure teams meet and exceed customer expectations. Support Plans: Develop and execute GSE product … Customer Care products and services, coordinating with Regional Sales teams. Specialty Kits: Collaborate to develop and market specialty kits. Customization: Create customized parts and service programs with customers. Training: Train EMEA customer care personnel on products and services. Budgeting: Manage annual budgets for field service, spare parts, and more »
City of London, London, United Kingdom Hybrid / WFH Options
Akkodis
Azure Site Reliability Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Azure Site Reliability Engineer to join a growing team of talented Cloud Engineers providing high level support and project delivery for a large customer base. Please note this is a … deliver cloud hosted managed services to customers. You will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high … quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute to the planning of application/infrastructure releases more »
london, south east england, United Kingdom Hybrid / WFH Options
CSI GLOBAL LTD
/Permanent Job Responsibilities The DevOps Engineering job is responsible for developing automations across the Technology delivery lifecycle including construction, testing, release and ongoing servicemanagement, and monitoring of a product or service in a pod within a Technology team. They will be required to continually enhance … development, testing and operational support activities with the ability to move between these according to demand. End to end accountability for a product or service, identifying and developing the most appropriate Technology solutions to meet customer needs as part of the Customer Journey Liaise with other engineers, architects, and … business stakeholders to understand and drive the product or service's direction. Establish a digital environment and automate processes to minimize variation and ensure predictable high-quality code and data. Analyse production errors to define and create tools that help mitigate problems in the system design stage and applying more »
is an exciting time to join us as we are growing and expanding through new products, markets and partnerships. The Role To run the service desk and incident management, mentoring the desktop support lead. To run the sys admin team who perform the rates process, and look after … windows 11 migration project, ensuring best practice is adhered to and Role base builds locked down. Governance Continue to embed the Incident and Problem Management policies within all IT teams by ensuring relevant processes are adhered to. Ensure ticket quality controls are maintained. Ensure relevant processes following Major Incidents … actions captured. Reporting Provide adhoc reporting requests for Incidents and Problem tickets. Create new and produce existing reporting from TOPdesk on Incidents and Problems. ServiceManagement Act as an Incident Manager for incidents that occur during the working day and out of hours, complete follow-on actions, such more »
